Inside - Star Franchise Association
Transcription
Inside - Star Franchise Association
September 2014 Star Vision News from the Star Franchise Association Inside: 2014 Conference Information Golf Tournament Recap New Franchisees And More! 2015 Conference Date/Place! STAR VISION - SEPTEMBER 2014 1 2 STAR VISION - SEPTEMBER 2014 president’s letter Hello to all, Franchisees, CKE corporate and Vendors. It has been a year since we all met in Kauai at our last SFA conference. I’m looking forward to seeing all of you again this year in Scottsdale, Arizona, at the Hyatt Regency Gainey Ranch Resort and Spa. It is always great to get together in a relaxed atmosphere with other Franchisees, Corporate personnel and Vendor/Partners. These conferences and relaxed settings away from work allow us to renew or make new friendships and breakdown the barriers our titles and positions hold. I believe these conferences make us more productive during the course of the year. As the franchisee community grows, we want to continue to make this conference enjoyable to all, to use it as a place to build those friendships and to grow business for all that attend. We are open to how we can make that happen. If it is not working for you, let us know. Another event we do as a community with partnership of the Franchisees at Hardee’s, and both brands’ corporate stores is Stars for Heroes. I am proud to announce that this four-part team raised over a million dollars for the 2014 campaign. We have already started to disperse money to our affiliated charities. More on this success will be shared in the weeks to come. This charity event shows what a spark of an idea and hard work can produce. I was an SFA board member during a simple conversation about us as a group giving back to our communities, when the annual charity event was born. We started with Pink Stars for Breast Cancer, which helped the National Breast Cancer Foundation reach a new level over 6 years, at which they are still thriving today. Following suit to what some Hardee’s franchisees have been doing for years, we shifted focus in 2010 to Military Charities. Our current program helps returning troops, families of deployed troops and veterans. We have achieved our main goal of that first conversation of giving back to the local communities. Today, we have about 50% of all funds raised being returned to the markets where the stores raised those funds. I salute the Restaurant General Managers and teams who made this happen! The 4th quarter of the year is coming up shortly. I wish all of you success in finishing this year in meeting your business goals, more importantly, in spending special times with your families. May next year be a special one for all. John Nelson President UPCOMING EVENTS: Sept 28 - Oct 2, 2014 ANNUAL CONFERENCE Hyatt Gainey Ranch Scottsdale, AZ March 3-4, 2015 CARL’S JR. GOLF CLASSIC Industry Hills Golf Course Industry Hills, CA Star Franchise Association - an association of Carl’s Jr. Franchisees PO Box 2245, Livermore, CA 94551 - (866) 655-4900 www.starfran.com for comments, questions or advertising opportunities, e-mail: [email protected] STAR VISION - SEPTEMBER 2014 3 4 STAR VISION - SEPTEMBER 2014 Thanks to all who have registered for the 2014 Conference in Scottsdale, AZ. We look forward to seeing everyone at the beautiful Gainey Ranch for our 21st annual SFA Conference. Please read on here for a full agenda as well as some other information about the conference. You can also visit www.starfran.com for the latest conference information and updates. Scottsdale 2014 Hyatt Gainey Ranch Scottsdale, AZ September 28 - October 2, 2014 Gainey Ranch STAR VISION - SEPTEMBER 2014 5 2014 conference Scottsdale 2014 Hyatt Gainey Ranch Scottsdale, AZ September 28 - October 2, 2014 Gainey Ranch 2014 Conference Agenda Healthcare Seminar *Events in italics are not open to associate members/vendors Sunday, September 28, 2014 - Registration 3-8pm, Dunes - Closed Board Meeting 1-4pm, Executive Boardroom - Associate Member Meeting with Board 5-6pm, Sonoran AB - Welcome Reception 6:30-9:30 pm, Palm Grove Monday, September 29, 2014 - Breakfast 7-9am, AZ Ballroom Foyer - Extended Registration 7-11am, Dunes - Opening Session, all attendees invited 8-9am, Vaquero - CKE Presentation w/franchisees 9-11:30am - Activities 11:30am, Various Departures/Returns - Vendor Gala Dinner, AZ Ballroom Cocktails 6:30-7pm Dinner 7-9pm - An Evening with Craig Shoemaker; ‘The Lovemaster’ 9 -11pm, Vaquero Tuesday, September 30, 2014 - Breakfast 7-9am, AZ Ballroom Foyer - SFA Member Meeting 8-11:30am, Vaquero - Office Open 8:30-10am, Dunes - Vendor Show 12-3pm, AZ Ballroom - Offsite Dinner at Los Cedros USA Meet outside lobby at 5pm Wednesday, October 1, 2014 - Breakfast- 7-9am, AZ Ballroom Foyer - Franchisee Roundtables 8-9am, Vaquero - CKE Q & A with Franchisees 9-10am, Vaquero - Health Care Seminars-with breakouts for large vs. small employers 10am-12pm, Vaquero - Open Afternoon - Offsite Dinner and Games sponsored by Coca-Cola, Culinary Dropout at The Yard, 6-8pm Meet outside lobby, buses depart at 5:30pm Thursday, October 2, 2014 - Departures 6 STAR VISION - SEPTEMBER 2014 Franchisees, make sure to block out time to attend the SFA Healthcare Seminar during the Scottsdale Conference on Wednesday, October 1st – 10-Noon. Jenn Knoop Koblick, of Filice Insurance, along with our own franchisee, Laura Raymer, will present the current provisions & requirements of the ACA. Don’t miss this chance to hear up-to-the minute information, tailored specifically for our businesses. January 1, 2015 is the next date when provisions go into effect. You must act NOW to prepare. Come hear what you should do and what you shouldn’t do, and garner some useful pointers. There are specifics that differ for large vs. small employers. Topics to be covered will include: • Determine if your franchise is a large or a small employer based on FT employees AND FT equivalents. • Do you have more than one business? Controlled ownership requires that hours worked by all employees in various entities are combined to determine large/small employer. • Does your medical plan provide Minimum Value Coverage? • Will your company offer Affordable employee costs? (9.5% of employee salary/wages) • Can you offer multiple plans for different levels of employees? • Do you have to pay for your employees’ spouses/children? • What are the penalties involved if you don’t offer a medical plan? • Employer Shared Responsibility - “Pay or Play” - models will be presented to help you determine if your franchise should “pay” the penalty or “play” by providing health care to all employees working an average of 30 or more hours per week. • Tips to determine your franchise plan - Measurement period, Administrative period, and Stability(enrollment) period. • How to roll out your 2015 benefit plan. • What to do going forward for new hires and the next measurement/admin/stability periods. • Annual reporting - tracking all aspects of the plan including dates of eligibility, coverage offered, enrollment, waivers, etc. An Evening with Craig Shoemaker: The Lovemaster 2014 conference Tuesday Offsite Event A Moroccan Evening at Los Cedros Craig Shoemaker attended the 2003 SFA Conference in Albuquerque. After becoming a dad (again) and starting a new life with his new wife, Craig has created an updated and relevant comedy show that guests will enjoy.Don’t miss your last chance to see him before he retires at the end of the year! You might know Craig Shoemaker as the unmistakablyengaging, iconic, baritone-voiced character, The Lovemaster. Maybe you were one of millions who saw him in his decades of successful stand-up comedy. Or you may have seen one of his specials aired on Showtime, HBO, ABC, CBS, NBC and just about every other major network. Perhaps you saw him in a TV show or movie like Parks & Recreation, The Bold and The Beautiful, or in Scream 2? Or maybe you just recognize his voice: Pleasantville, many characters in numerous animated series, and all the voices (and even the title song) for the BBC cartoon, Big Foot, Little Foot. But he’s far more than just The Lovemaster... What you may not know (yet!) is that Craig Shoemaker is dedicated to using laughter as a healing modality. Yep, the Lovemaster is a peace-loving, new-age hippy dedicated to using laughter to heal the world. Who knew? With his retirement from stand-up comedy scheduled for the end of 2014, he’s now focusing his efforts on his new organization dedicated to the cause, Laughter Heals. With a weekly show, movie and book coming soon, Craig hopes that he can bring The Laughter Movement to the mainstream. Imagine yourself in Morocco 2500 years ago, visiting the king in his throne room. Imagine Arabian stallions thundering past you while the desert sunset paints the sky a magnificent palette of red, orange, yellow and purple. The mystical allure of an ancient, intriguing culture offers us an unforgettable evening! Los Cedros was built by a descendant of a Moroccan family to be his North American Arabian Stallion training facility. It is an engineering marvel. Not only beautiful, but functional as well, it stables 95 horses virtually odor-free! Our conference attendees will have the privilege of visiting this amazing place built in the style of a Moroccan citadel. See an exact replica of the throne room, imported from Morocco and reconstructed here. Enjoy unlimited access to the odorless horse stalls, and get up close and personal with the 4-legged residents of Los Cedros. During our reception in the lush courtyard, we will enjoy cocktails & appetizers while watching a horse show with riders in full regalia. Afterwards, feel free to wander through the property, seeing one of the finest horse-training facilities in the world. Don’t miss the equine therapeutic pool, the treadmill, hot walkers, pristine stalls and even the breeding room! We will then dine on a Moroccan feast in the 20,000 sq. ft. covered arena. This unforgettable experience of two cultures will definitely be the highlight of our 2014 SFA Conference in Scottsdale! “Shoe,” as he’s often called, began his career in his hometown of Philadelphia, where he honed his comedic skills and characters while bartending and attending Temple University (winning the “Best Comedian” award from Philly Magazine). A natural storyteller with sharp observational instincts, Craig’s performances are often based on the hilarious -- and sometimes shocking -- twists and turns of his own life. Craig is happily married to his wife Mika and is a father to three sons, Justin, Jared and Jackson, and brand new daughter Chloe. STAR VISION - SEPTEMBER 2014 7 charity report Because of the support CKE has provided over the past year, USA Cares has been able to assist more than 2,211 military families in need. Here are a few examples of those families that have been helped. Case 28737, Job Assistance Program, New Hampshire Husband and wife are both active service members of the Army National Guard, both on drilling status. Wife serves as a Logistics Tech and has not served any deployments; she is a full-time student working on her degree for Information Computer Science. Husband recently returned home from his deployment to Afghanistan in February 2014 and is working at his previous job, making $4.00 LESS an hour than before he left for his deployment. Because of the reduction of pay, they were in a financial hardship. The Wife was recently hired with Pinkham Realty as an Administrator, making $14.00hr. The family was in great need while they were waiting on her first paycheck. USA Cares Job Assistance helped the family with their transition, assisting with their auto payment. From Client: “Hi Rosetta, Thank you so much for your help with this. My Husband & I really appreciate it. This may not seem like a lot, but it really is to us right now. We used the paperwork and resources you provided to create a budget with our income to be and set goals and bill pay reminders to catch up and hopefully get back on track after the many hiccups since the deployment. Again, thank you for everything- Ms. Wrigley” 8 STAR VISION - SEPTEMBER 2014 A Boat Ride to Remember Ninety-three-year-old Robert of Santa Barbara, California, prefers to be called “Captain Bob.” The U.S. Army veteran, who has spent the majority of his life selling, working and living on boats, says he has “saltwater running through my veins.” Recently however, Captain Bob has been residing in an assisted-living facility, and coupled with his terminal chronic airway obstruction, no longer enjoys the same freedoms he once did. Captain Bob came to Dream Foundation with a dream to get back out at sea. He longed to be on a boat again and enjoy the wind on his face. A crew of 10 welcomed him and his family aboard Taxi Dancer, where - with one hand firmly on the rope and the other in his granddaughter’s hand - he clearly felt right at home. “He was in total joy, literally howling,” Captain Bob’s granddaughter said. “It was so much fun for him. I feel like he’s going to carry that memory with him for the rest of his life.” Thank you Carl’s Jr. Franchisees for providing final dreams and lasting memories for deserving veterans like Captain Bob! Dream Foundation Executive Director, Kisa Heyer, says, “We are incredibly grateful for the support of the Carl’s Jr. Franchisees, your teams of employees and loyal customers who opened your hearts and gave so generously to Stars for Heroes this year. Your efforts allow us the privilege to continue serving our nation’s heroes at the end of their lives, and we can’t thank you enough for your commitment and compassion.” Stars for Heroes is making a difference in the lives of Veterans through the Stand Up and Play Foundation “I was paralyzed in Afghanistan when a 250lb IED blew up my truck. Since I’m wheelchair bound, regular activities have been a struggle for me as well as outdoor activities. There were a lot of things that I thought I couldn’t do anymore outside. All of that changed when I met Anthony Netto, and he got me into a Paragolfer. That machine changed my life as well as my family’s lives. I use it for everything now. I play outside with my kids, go to the range, walk my kids to school, walk the dogs, go to the beach, I’m involved with my sons football practice, I use it when I take my service dog to training, take my kids for rides on the back of it, play sports with my kids and their friends, go for walks with my wife (Hillary Wayman) and the list goes on. I don’t know what I would do without the Paragolfer. It puts a smile on my face every time I open my garage and see it. I tell everyone else I see about it, who was injured in the military, with mobility issues. Semper Fi- Jarrod W” charity report Tournament Recap The 10th Annual Carl’s Jr. Franchise Golf Classic was held on April 30th at The Pacific Palms at Industry Hills in the Los Angeles area with over 80 golfers in attendance. HED kicked off their annual Tuesday Tune-Up Tournament at Industry Hills. HED is a fantastic sponsor! All of the golfers enjoyed beautiful Southern California weather (albeit a little windy!), two great courses, and, of course, a lot of fun and interaction with each other---all for a great cause! This tournament supports our “Stars for Heroes” campaign, a venture between the Carl’s Jr. & Hardee’s Franchisees and CKE Corporate, to raise monies for military charities. At the tournament dinner we all were privileged to hear Emily Wheatley, from “The Dream Foundation,” an organization that aids military and veteran families have a dream-wish granted. Also who spoke was Cindy Good, board member for “USA Cares,” a wonderful organization that supports military families in a variety of ways and depends 100% on private funding. Both of these groups will benefit from the funds raised at the tournament and through our in-store promotion, which took place May/June 2014. Sponsorships from Vendors, Franchisees, and CKE played a key role in helping the tournament raise over $70,000 for “Stars for Heroes.” Special thanks to KDM for stepping up with donations of all printed materials for both the tournament and in-store promotion. Please mark your calendars now---NEW DATE!!---Due to the bi-annual CKE Conference landing on the normal tournament date, the 2015 tournament will be held again at Industry Hills Golf Club on March 3-4, 2015. Tournament Winners Golf Classic - Wednesday 1st Place - EcoSure 2nd Place - Freund Baking Co. 3rd Place - CKE John Bestler, Jake Conway, Shawn Rezai (Friendly Franchisees) and Brad Wilkinson Javier Maciel, Johnny Nyen, Joseph Leto (Leto Enterprises) and Owen Lucas (Lucas Systems) John Dunion, Brad Haley, Mike Murphy and Jim Sullivan HED Tune-Up Tournament - Tuesday Gross Winner Net Winner Javier Maciel, Freund Baking Co. Christian Rutishauser, guest of Hundal Companies STAR VISION - SEPTEMBER 2014 9 golf tournament 10 STAR VISION - SEPTEMBER 2014 golf tournament STAR VISION - SEPTEMBER 2014 11 community stars Hundal Companies Hundal Companies supported the Walk for Life as they have done for a dozen years, helping Valley Pregnancy Center raise over $78,000! Carl’s Jr. Livermore provided lunch to 75 military veterans and their families after the local Rodeo Parade where the veterans were part of the event. One soldier surprised his mother by walking in the event right past her, when she had no idea he was already home! Dowling Enterprises Happy Star takes on Cowboy Poker in Gallup, NM. Three cowboys, including the one wearing Happy Star, sit at a table and play “poker” while a bull is released into the arena. The last person sitting at the table after the bull charges wins $1,000. Clearly Happy Star was not the winner! 12 STAR VISION - SEPTEMBER 2014 Did your restaurant host a fundraiser? Did Happy Star walk in a parade in your town? Please share your community stories with us. E-mail [email protected]. franchisee spotlight Franchisees keeping it in the family These four new franchisees are no strangers to the Carl’s Jr. brand. Kelly and Carl J. Karcher Bryce Olson Kelly Karcher is Vice President of CLK and operating partner of CLK New-Star, LP and CLK Desert Star, LP. I started in the Carl’s Jr. business 10 years ago from the bottom as a cashier. I worked my way up through the ranks while racing motorcycles professionally and going to school studying Kinesiology science and Anatomy. I had hoped to one day become a doctor. But after learning more of the business as I promoted through the ranks, I became more intrigued with the business, management, marketing and mainly the operations. I graduated with Honors on my Associates of Science and transferred to San Diego State University where I switched my major to Operations Management with an emphasis in Management, Operational Logistics and International Marketing. I graduated with my Bachelors Degree and quickly took over Operations of the 6-store Carl’s Jr. franchise in Sacramento. I have since been running full operations for the franchise, successfully completing all of the Carl’s Jr. Corporate training courses and winning the Founder’s Award in 2012, all while working towards my dream of becoming a franchisee and expanding our locations. I love the business and love what I do, and that’s why I am excited to be an official part of the team! After receiving a Bachelors of Arts in International Studies, a Masters of Arts in Social Justice, and extensive travel and community service in China, Poland, Bolivia and Mexico, Kelly was persuaded to return to the family business. She joined a company, CLK/Carl’s Jr. where her interests and family history merged and where skills learned from her travels and experiences are helping CLK achieve its goals. Kelly has been with CLK for 7 years now---although it seems like a lot longer when you only eat Carl’s Jr. food growing up! Carl J. Karcher is District Manager for CLK and Operating Partner for CLK New-Star, LP and currently lives in El Paso, Texas. Carl was not immediately drawn to the Carl’s Jr. business (even though with a name like Carl Karcher, how could you not be?!). After traveling the US and pursuing different interests, he found his calling in the burger business. Carl has been part of CLK for 5 years and has been operating the restaurants in El Paso, TX for the past 2 years. Austin Raymer My name is Austin Raymer, and I have been around CKE for the bulk of my life. I started unofficially working at Carl’s Jr. when I was about 10 years old. I would go in with my dad once in a while and peel potatoes and deliver the food to customers. Money wasn’t the reason I would go help out; it was the ability to make my own personalized Western Bacon Cheeseburgers! It was the coolest thing in the world to me at the time. After schooling and various jobs in the food industry, I started working for the company in 2005 as a cashier. I worked my way through the ranks and became a GM as we were opening our new restaurant in Brentwood - the store I would later be invested in. I hired and trained most of the employees and quickly learned how much work goes into running a store. A few years later I was promoted to DM for our 4 locations in the Bay Area. After many talks and helpful advice from my father, my wife and I decided to start investing into Carl’s. Thankfully, we were able to buy into Brentwood Star LLC, last year and plan to continue to do so. I grew up looking up to my dad and idolizing his ambition to own a business and grow it to what it is today. We aspire to have similar success. We are extremely excited to be a part of the franchise community and look forward to building relationships with everyone associated with CKE. STAR VISION - SEPTEMBER 2014 13 PROUD PARTNERS OF THE STAR FRANCHISE ASSOCIATION THANK YOU FOR YOUR CONTINUED SUPPORT YOUR DINING & PATIO SEATING SPECIALISTS SINCE 1980 714-993-3667 * www.wmfinc.com * [email protected] 14 STAR VISION - SEPTEMBER 2014 brand growth Grand Junction, CO - FrancieCo., L.P. Kudos to FrancieCo. who opened this location on June 8, 2014. Boise, ID - Greenstar Foods, LLC Congratulations to Greenstar Foods on their new restaurant opened on April 12, 2014. Meridan, ID - Greenstar Foods, LLC John Nelson and Greenstar Foods opened their new location on May 12, 2014. #8426 Pasadena, TX - Burger Barons, LLC Congrats to Burger Barons on the opening of their new restaurant on August 25, 2014. STAR VISION - SEPTEMBER 2014 15 16 STAR VISION - SEPTEMBER 2014 Industry trends How Build-to-Suits Can Help Grow Your Business At a recent real estate conference I heard a panelist refer to build-to-suit development as “improve-to-suit.” Just more jargon? Actually, I think he was on to something. A build-tosuit development program, when appropriately used, “improves” the operations of a company by helping it expand quickly while passing off the burden of real estate development and ownership to a qualified third party. What does this mean for a Carl’s Jr.© operator? It means you can open more new stores (three new locations can be opened using a build-to-suit program for every one developed, using your own money) and focus on your core objective: running successful restaurants. What exactly is a Carl’s Jr.© build-to-suit, and why is it good for your business? A Carl’s Jr.© build-to-suit is a real estate transaction whereby a developer constructs or converts a building into a Carl’s Jr.© restaurant on behalf of a specific operator and then leases the restaurant back to that operator upon completion. The developer takes on the performance and financial risk related to construction (oftentimes paying 100% of the real estate costs) and in most instances is also the landlord, meaning they own the land and new building. Most importantly, developers manage the core aspects of the restaurant development process, including land acquisition, permitting, hiring contractors and overseeing all construction-related activities so you don’t have to (i.e. the headaches - remember the last time you remodeled your house?). You will find many build-to-suit programs described as “turnkey.” This means that when the developer hands over the keys, they are delivering a fully-completed restaurant that is customized to meet the operator’s specific needs. Everything down to furniture, fixtures and equipment (“FF&E”) installation can be handled by the developer. So what’s left for the Carl’s Jr.© operator to do? Cover the cost of the FF&E, comply with franchisor requirements, execute a lease…and run the restaurant! Partner with the right development team. Build-to-suit development is all about client service. Newlyconstructed or converted Carl’s Jr.© restaurants should be delivered to the operator on time and on budget. A well-qualified Carl’s Jr.© build-to-suit development team should take the mystery out of new store development for an operator and serve as a trusted resource for all real estate-related matters. Ultimately, you should partner with developers who are looking to form a long-lasting, multi-unit relationship and have a proven track record of understanding the franchise and real estate industries. Avoid those who are looking to make a quick buck on a one-off deal. Benjamin Elder is a Co-Founder and Principal of BayHill Realty Capital, the preferred developer for Paradigm Investment Group, CKE’s Developer of the Year for 2011 and 2012 STAR VISION - SEPTEMBER 2014 17 board info 2014 BOARD MEMBERS Your board invites you to reach out anytime with comments, feedback or ideas. They are here to serve you and the entire Carl’s Jr. franchise community. You can reach all of them by using the email address [email protected], or see individual contacts below. 18 John Nelson Office: (208) 345-6890 E-mail: [email protected] Mike Borchard Office: (760) 471-2494 E-mail: [email protected] Dan Gjurgevich Office: (503) 682-8474 E-mail: [email protected] Amir Siddiqi Office: (805) 672-2889 E-mail: [email protected] Bé Wierdsma Office: (925) 736-4052 E-mail: [email protected] Mark von Waaden Office: (512) 401-6550 E-mail: [email protected] Jennifer Dowling Office: (505) 863-5807 E-mail: [email protected] Joseph Leto Office: (480) 206-7910 E-mail: [email protected] STAR VISION - SEPTEMBER 2014 2014-2015 Associate Members aaa aaa Platinum Stars aaa Super Stars aaa Gold Stars a Famous Stars aaa aaa Advance Pierre Foods, Inc. C.H. Guenther & Son Inc. Dallas Group / Magnesol XL Ecolab Pest Elimination / EcoSure Freund Baking Co. Frymaster/Kolpak/RDI GE Capital, Franchise Finance HED LLC Initiative JBI Interiors KDM POP Solutions Lucas Systems, Inc. Marsh Brand Partners aaa 3M Company Allen Industries, Inc. Bank of America Merchant Services BayHill Realty Capital BBVA Compass BMO Harris Bank, N.A. BPS Products, Inc. CDM Company Crest Uniform Dart Container Delphi Display Systems Design Team Sign Company a Middleby Corporation Nieco Corporation PACTIV ParTech, Inc Pinnacle Commercial Capital POS Technical Services, Inc. Rich Products Corporation SICOM SSDC / Ecolab Theft Spot Van Law Food Products, Inc. Wasserstrom York Alternative Risk Solutions Happy Stars aaa DMI Manufacturing, Inc. Dyson B2B, Inc. First Franchise Capital Corp. Fluoresco an Everbrite Company Georgia-Pacific Professional HME Kidzpace Interactive, Inc McCain USA Mondelez International National Cost Segregation Services National Sign & Marketing Corporation NCR One More Time Pacific Premier Franchise Capital Paychex, Inc. Seating Concepts SignResource Small Box Energy Snagajob Sugar Foods Corporation TCF Franchise Finance Tiger Natural Gas, Inc. Voyant Solutions XPIENT Solutions STAR VISION - SEPTEMBER 2014 19 Sure gets messy out there. You are under fierce pressure to see that every dollar of your budget is allocated wisely. We can help. Tiger is a partner with many SFA members and work with them to reduce their natural gas costs. Find out how we can cut your energy costs and help you clean up the bottom line for your restaurant business. Call Jim Isenhour at 888-875-6122, ext. 219. 20 STAR VISION - SEPTEMBER 2014