Victory: The New American Motorcycle Celebrates Its First Decade
Transcription
Victory: The New American Motorcycle Celebrates Its First Decade
Michelle L. Stotts, Charles B. Shrader and Samuel M. DeMarie Victory: The New American Motorcycle Celebrates Its First Decade on the Road Now that we are in our 10th year and have a fairly complete line of premium cruiser and touring motorcycles, it is clear what we stand for, and who we appeal to most. Victory stands for class-leading quality, innovation and style. Victory is American and new- always looking forward. We are all about the future of American motorcycles. - Mark Blackwell, Victory Vice President1 Mark Blackwell, vice president in charge of Victory Motorcycle at Polaris Industries, glanced up at company headquarters in Medina, Minnesota as he pulled his gleaming cruiser into the parking lot. An accomplished rider himself, winning the national 500cc motocross championship and being inducted into the American Motorcycle Association’s Hall of Fame, he knew his company’s bikes had come pretty far since they were first introduced to the riding public in 1998. With the development of the new Vision, a luxury touring bike, and the steady release of aggressively-styled cruisers, the company had continually innovated throughout its first decade in business. Yet Blackwell pondered the recurring questions facing Victory Motorcycles and Polaris. He wondered if the initial decision to diversify into heavyweight motorcycles was the right road to take. He realized Polaris took a big risk by moving into motorcycles and going up against the recognized powerhouses in the industry. He questioned if Victory could continue successfully competing against the Japanese giants, new energetic and innovative motorcycle companies, and their closest rival Harley-Davidson. Victory began making motorcycles in 1998. From 1998 to 2006 Polaris had invested over $100 million in motorcycle development and by 2006 the division was profitable for the first time. Victory sales were $113 million, 7 per cent of company sales for that year.2 In 2009 Victory Motorcycles celebrated its first decade in the motorcycle business, but a global recession led to poor sales, corporate restructuring, and company-wide layoffs. In that year Polaris, Victory’s parent company, announced a new ‘on-road’ vehicle division of which Victory would be part. This case was written by Michelle L. Stotts, Dr. Charles B. Shrader and Dr. Samuel M. DeMarie, all of the Department of Management, College of Business, Iowa State University, January 6, 2011. It is intended to be used as a basis for classroom discussion rather than as a demonstration of either effective or ineffective management of a situation. Some of the opening and closing managerial situations included in the case are fictional and are for illustrative purposes only. Mike Jonikas was appointed as vice president of the new division and Blackwell as vice president of Polaris’ present and future motorcycle business.3 Both Jonikas and Blackwell reported directly to Polaris Chief Operating officer, Bennett Morgan. Jonikas and Blackwell knew Victory needed to maintain the high level of quality engineering throughout their production processes. If Victory was to be a successful brand with high demand, it needed to be able to meet customer expectations and not fall behind in terms of innovation like its main heavyweight competitor- Harley-Davidson. Victory mangers also needed to consider whether it was a good decision to limit sales of Victory motorcycles to Polaris dealerships. Their intent was to monitor quality; but were they simultaneously losing potential business? At ten years Victory could still call itself a new motorcycle brand. The challenge was how to continue to innovate and grow in a difficult market segment. The need to examine the motorcycle division’s strategy seemed imperative. POLARIS INDUSTRIES, Inc. Polaris Industries, Inc. designed, engineered and manufactured snowmobiles, all terrain recreational and utility vehicles (ATVs), motorcycles and personal watercraft (PWC), on and offroad vehicles, and low emission vehicles; and marketed them, together with related replacement parts, garments and accessories (PG&A) through dealers and distributors principally located in 4 the United States, Canada and Europe. The garment and accessory items included helmets, 5 boots, T-shirts, sweat pants, touring luggage and trailers. The company was widely known as the world's largest manufacturer of snowmobiles and one of the biggest makers of all-terrain vehicles and personal watercrafts in the United States. 6 In 1954 Polaris produced its first snowmobile under co-founder and former CEO Alan Hetteen. 7 7 Textron, Inc. bought Polaris from its original Roseau, Minnesota ownership group in 1968. Then in 1981, Textron, Inc. sold the Polaris division to a group of private investors led by W. 8 Hall Wendel Jr., a Textron division head. The snowmobile business kept the Roseau, Minnesota plant busy six months out of the year but company managers wanted to figure out how to fill the other six months, so they extensively surveyed their snowmobiler customer base and decided in 1985 to diversify and produce all 7 terrain vehicles (ATVs). The company once again diversified by manufacturing personal watercrafts (PWC) in 1992, and eventually became a world leader in both ATV and PWC production and sales. In 1987 Polaris became a publicly traded company. 2 7 Iowa State University College of Business 5 To facilitate its operations, Polaris owned these properties: • Minneapolis, Minnesota - 92,000 square feet leased headquarters and warehouse plus 13,000 square foot of office space. • Roseau, Minnesota - 509,000 square feet facility on 100 acres for principal engineering and manufacturing. This is the place where the company was founded in the 1950s. Polaris broke ground for a 58,000 square feet plastic injection molding facility at this site. • Osceola, Wisconsin - 190,000 square feet on 38 acres for fabricating facility and 90,000 square feet for engines • Spirit Lake, Iowa - 223,000 square feet on 24 acres to assemble PWCs, certain ATV models and motorcycles • Winnipeg, Manitoba - 42,000 square feet leased office and warehouse space • Vermillion, South Dakota - 259,000 square feet on 50 acres for parts, garments and accessories distribution center As a result of its diversification strategy, Polaris was able to manufacture products all year. Snowmobile manufacturing took place in the spring through late autumn or early winter and personal watercraft were manufactured during the fall, winter and spring months. Polaris has had the ability to manufacture ATVs year round since May 1993. ATV production starts in late autumn and continues through early autumn of the following year. 5 Because of the seasonality of the Polaris products and associated production cycles, total employment levels varied throughout the year. Approximately 3,000 individuals were employed by the company. Polaris' employees have not been represented by a union since July 1982. The company announced layoffs in their Osceola, Wisconsin plant in early 2011 due to the recession.9 EXPANSION INTO MOTORCYCLES7,10 Matt Parks joined Polaris in 1987 as a district sales manager for California, Nevada, and Arizona to develop the dealer network. He was named ATV product manager in 1992 and earned a spot at the company's headquarters. W. Hall Wendel Jr. asked him to do research on prospective acquisitions or expansions. Parks, with the additional title of general manager of new products, considered such things as go-karts, golf carts, lawn-and-garden products, chain saws, and HulaHoops by investigating the various industries in terms of competition, size, level of service, and new trends. Parks and others studied the off-road motorcycle market when two dirt bike companies were put up for sale. Then a European motorcycle company asked to distribute their bikes through Polaris. "That sparked a study of the motorcycle business that uncovered signs of a promising market. Along with the dirt bike research, we did a quick study of the street bike business at that time, and we were kind of interested. We thought, 'You know, this makes some sense," recalls Parks. 3 11 Iowa State University College of Business In 1993, Polaris distributed over 300,000 surveys through the company's Spirit magazine for Polaris vehicle owners to measure the readers' interest in buying a wide variety of products from 12 Polaris. "Motorcycling did really, really well [in the survey]," said Matt Parks. The survey results were personally interesting to Parks since he was a lifetime motorcycle rider and owned several motorcycles, including a '74 Norton, '66 and '91 BMWs, a '77 Harley XLCR and an '81 Ducati. Motorcycles also caught the interest of Wendel who at the time owned a HarleyDavidson. In pursuing the possibility of motorcycle production, Victory became the project's confidential codename. Parks came up with the name because it was a nonsensical name with positive 13 connotations. "It's 'V' for victory. It's nostalgic; it has World War II connotations." Parks along with Bob Nygaard, Snowmobile Division General Manager, proceeded with investigating the motorcycle production possibility by hiring two outside firms to assist them in conducting further confidential research on motorcycles. They chose McKinsey and Company, one of the largest and most prestigious consulting firms in the world, and Jerry Stahl, an advertising executive who was very familiar with recreational motorsports and the motorcycle business. Stahl also had experience with Harley-Davidson's advertising campaigns. From May through August of 1993, Parks & Nygaard assessed the Polaris infrastructure, including the company's sales force, dealer network, service and warranty operation, and parts and accessories division. They also looked at Polaris’ current customers to see what types of things they were interested in and whether they would buy a motorcycle from Polaris. Polaris analysts and consultants also analyzed statistics from the Motorcycle Industry Council (MIC) in terms of the location, displacement, and types of bikes sold in the industry. The research showed there was industry capacity for another manufacturer in the cruiser business. The research also revealed that Polaris dealers would like to have on-road motorcycles to sell. Consultants believed that a functionally superior cruiser built in America could find competitive space between Harley-Davidson and the Japanese producers. "We focused in on Harley and the Japanese manufacturers and said to ourselves, 'Is Harley vulnerable from any standpoint?' We thought that their costs were high," Nygaard said. "We thought that, based on re-engineering the Harley bike, we could build it for less money. We felt that customers were waiting too long to take delivery of their Harleys, and they (Harley-Davidson) were vulnerable from that standpoint. We could get to market with a bike that we could make money, and the heavy cruiser end of it was certainly what we wanted to target because that's where the (sales) numbers were, and that's where the (profit) margin was. It was the best fit for us, in that the Japanese were vulnerable there. They really hadn't been able to tackle Harley, because it might look like a Harley, but the real rider knew that it wasn't an American-made bike from an American manufacturer. We were close (at the time) to being in the domestic engine business, 4 Iowa State University College of Business and we could build our own U.S. engine, and that gave us a major leg up on the Japanese. We 14 were an American company." "The result of the study was, believe it or not, yes, there was a tremendous opportunity in the motorcycle market," Parks said. "It's not the off-road motorcycle market; it's the on-road motorcycle market, and the entry point, the best entry point, would be in the cruiser market."14 Cruisers were defined as stripped-down versions of heavyweight touring bikes that were intended for leisurely travel. Research showed that many cruiser owners immediately replaced many components, such as brakes, seats, wheels, vibration-adsorption devices, frame stiffeners, and intake systems on their brand-new motorcycles. This was interpreted as an opportunity to fulfill demand created by undershot customers in the market. Polaris had experience producing recreational vehicles for over 44 years. It had the engineering talent and production capabilities to design and produce distinctly different vehicle lines – snowmobiles, ATVs, and personal watercraft - and produce its own engines for many of those vehicles. Parks said the study showed “the manufacturing capabilities and technological knowhow required to produce cruisers seemed within Polaris' grasp.”14 “My biggest concern was: Let me sell against price, let me sell against features and benefits, let me sell against more advertising, and I can find ways to do that," Nygaard said. "Help me to sell against the lifestyle, with loyalty that is as passionate as I've ever seen on any product (Harley-Davidson). To sell 15 against an image is very, very difficult, and that was my biggest concern." In August 1993, the officer group gave the okay to continue with the study to see if it fit with existing manufacturing systems and if it could make money. VICTORY MOTORCYCLE DEVELOPMENT7,10 An early decision was to determine which parts to make or buy. Dapper and Klancher explained that “they bought a Honda Shadow and a Harley-Davidson FXRS, took them completely apart, weighed, measured and estimated the cost of every single part, and determined for each part whether they would make it or buy it.”15 After figuring manufacturer, dealer, profits and sales volumes, the consultants and managers felt there was a good opportunity in the motorcycle business, and in February 1994 the officers group gave the okay to move forward and build a prototype. A major boost to the motorcycle development occurred in September 1994 when Geoff Burgess agreed to lead the Victory team. His extensive motorcycle industry experiences and his emphasis on thorough analysis and design work set the direction for the Victory development. The Victory team took a very thorough, methodical, and analytical approach to research and development so the program didn't waste time, money, or valuable resources. Extensive 5 Iowa State University College of Business computer-aided design was employed in building a prototype. "A lot of up-front thinking has saved us a lot of time on the back end," explained Matt Parks. 16 The Victory team began an in-depth benchmarking study by obtaining and extensively roadtesting a fleet of the competitors’ cruisers in Minnesota, Tennessee and Arizona. The Yamaha Royal Star and Virago, Honda Shadow ACE and Valkyrie, Harley-Davidson Road King, Ducati Monster and BMW R1100RS were evaluated, compared, and ranked. The goal was not to copy the competition but to find the benchmarks for building a superior cruiser. The cost of producing the best features was also analyzed to ensure they could produce the motorcycle within their target price range. The Victory team contacted Dunlop, manufacturer and tire supplier of Polaris ATVs, to obtain information about motorcycle tires. Steve Paulos, a Dunlop test technician with an impressive motorcycle industry background, assisted the Victory team by sharing competitors' development and production process information. He accompanied the Victory team to Arizona and shared valuable insights about the benchmarked bikes. In the early stages of the motorcycle project, the Victory staff determined the bike must excel in two key performance areas - handling and power. Marketing studies told Matt Parks that the engine had to be a big V-twin, and it had to be U.S.-made; an American company like Polaris couldn't import the engine for a bike whose targeted buyers represented the red, white, and blue image of the cruiser culture. The group felt that the motorcycle needed to have its own signature engine. Talks with consulting firms with power-plant expertise convinced the Polaris team that designing an engine would provide experience curve benefits that would become valuable when Victory Motorcycles broadened its model line to include other classes of bikes in the future. This fit well with Polaris' considerations of starting its own engine manufacturing operation. Geoff Burgess first laid out the parameters for the Victory V92C engine in November 1994. Victory engineers refined the design, and in February 1995 a concept drawing was created. In March 1995 Polaris engineering department visited England's Lotus, Cosworth and Triumph plant, Italy's Ducati and Aprilia plant, and Germany's BMW operation. The team also benchmarked engines made by Fuji, Kawasaki motorcycles and the Dodge Neon for manufacturing and assembly ideas. From the Arizona test, the Victory team determined it should build a bigger engine than the competition. This would also give it bragging rights for the biggest cruiser engine with the most horsepower on the market. The Arizona tests helped define handling goals as a top priority, so much so that chassis’ and frames were designed as desired, then the engine was reconfigured to fit in the available space in the frame. 6 Iowa State University College of Business The Arizona tests also convinced the team that the Victory engine should be oil-cooled. Since rows of cooling fins are an essential part of the cruiser look, the idea of using liquid cooling was rejected. Instead a system was designed that circulates extra volumes of oil to enhance the fins' cooling effect. Steve Weinzierl, who has deep knowledge of aircraft-engineering history, strapped a Czech-built Velorex sidecar onto a prototype Victory bike and took it to Death Valley, California, for worst-case cooling trials. At temperatures of 121 degrees Fahrenheit, he pulled within ten inches of the Victory going 90 miles per hour, and handed the rider in the sidecar the wires from the thermocouple to test the cooling data. This method was used to test and enhance engine thermal stability. Once the team had collected and analyzed loads of chassis data, "Francis the Mule," a crude prototype was created in May 1995. It was built with interchangeable clamps and drilled metal brackets so selected components, such as its wheel base, steering-head angle, and rearsuspension geometry, could be mounted in varied positions and adjusted accordingly. The team could test one thing at a time and meticulously evaluate the changes subsequent test rides. They also used the Mule to focus on the chassis because it was a priority to achieve the Victory ride and handling. After hundreds of hours riding around on Frances and obtaining some assistance from Polaris engineers on the frame and chassis, the team agreed on a chassis design. Their analysis helped reduce the weight of the frame by 20 pounds over the original prototype. In addition, the Victory team sought larger suspension forks to ensure that the chassis would have the desired rigidity and earn bragging rights for the biggest forks on the market. Some elements of the V92C design were dictated by customer demand. It had to have some traits that are popular with, and familiar to, cruiser enthusiasts. Styling dictated a triangular rear swing-arm that mocked the "hard-tail" look of the unsuspended bikes of the 1940s. A single shock mounted underneath the seat included an aluminum sub-frame supporting the seat and rear fender. They determined that a high-quality Fox shock was to be a standard feature. Polaris still owns several rear suspension patents as a result. In May 1995, Mark Bader, who was familiar with compact, high-performance engines, was hired to lead the engine design staff. One of the first engine mock-ups was made from paper. Created from CAD drawings using the Victory rapid-prototyping machine, it was made of thousands of precisely cut pieces of paper glued together. These computer-generated mock-ups allow parts to be generated and test-fit without excessive costs. The first engine prototype via computer-aideddesign consisted of a tall, 1,507-cc V-twin with a 55-degree angle between its cylinders. This was too big to fit the frame so the angle was narrowed to 50 degrees. After the frame and chassis was developed, the engine had to be shrunk. It seemed backwards to fit the engine to the frame and chassis, but Burgess felt it was appropriate for the V92C in order to deliver the ride and handling they wanted instead of the engine size determining the bike's size and layout. In addition, they decided to solid-mount the engine and utilize it as a stressed member or supportive 7 Iowa State University College of Business of the frame and relatively more integral to the bike as a whole. The handling was greatly increased. To develop the crankshaft, the team also benchmarked the performance of competitors' bikes. The Polaris team also considered using Harley-style cylinder heads with push rods operating the valves, but they decided on a more modern overhead-camshaft design. The Victory team found that it could eliminate virtually all traces of that vibration, but it refused to do so because they felt it was a trademark of a cruiser. They had to determine the proper balance of vibration. Cruisers are supposed to have vibration. As described by Dapper and Klancher, "In the perfect world, there is imperfection. Without it, things just don't seem right. Motorcycles need to have personality; a little rumble here and tingle there lets you know that the 18 machine underneath you is alive and kicking." The braking system was a concern of the Victory team and they set out to develop braking similar to high-performance sport bikes, rather than what's typically on cruisers. They chose Brembo hardware and worked with Brembo technicians to develop the desired feel and responsiveness. In addition, the Victory team decided to make its own master brake cylinder. The Victory motorcycle team continued with numerous rigorous tests of the engine, chassis, and other components. The first prototype bikes with Victory engines were known as C bikes and an early prototype cost approximately $250,000 to build. On November 7, 1996, the Victory concept bike C-1 (engine and chassis together for its first test ride) was first ridden at the Osceola, Wisconsin municipal airport. Eighteen people witnessed the event. VICTORY BECOMES A REALITY7,10 Finally, on February 19, 1997, Polaris issued a press release announcing that it would be entering the motorcycle market. On June 26, 1997, the Victory was rolled out to the press at Planet Hollywood in the Mall of America in Bloomington, Minnesota. Al Unser Jr. rode a preproduction bike into the restaurant, and Victory team members fielded questions about the new bike. The next day, editors from several motorcycle magazines met the Victory staff in Osceola, Wisconsin to learn more about the new American motorcycle. Since the announcement the Victory motorcycle has received universally positive reviews in the motorcycle press. It has also received coverage in newspapers such as the Wall Street Journal, New York Times, and USA Today. Matt Parks has appeared on CNN and CNBC television networks promoting the bike. In August 1997, Victory made an appearance at the 57th annual Sturgis Rally & Races in South Dakota. Demonstration rides sponsored by dealers were given for the first time during January 1998 in Palm Springs, California. Over 200 motorcyclists received demo rides on preproduction prototypes of Victory motorcycles during Daytona Bike Week in March 1998. After taking the bikes for a ride, experiencing street speeds, corners and 8 Iowa State University College of Business brakes, riders were given a questionnaire and interviewed by the Victory marketing staff. The riders' feedback indicated the bikes delivered outstanding handling and power. The Victory staff also made a few adjustments to the motorcycle based on customer feedback. 19 The Victory team felt the bike was ready to roll and named the first model the V92C. "V" stood for the V-twin engine, "92" for the engine's 92-cubic inch displacement, and "C" indicated cruiser. The V92C had the stiffest frame of any cruiser on the market (as stiff as some sport bikes), and utilized the engine as a stressed member (fundamental component) of the frame for increased strength and rigidity. Complementing the stiff frame were its large 45mm diameter fork tubes with a rear suspension incorporating a stiff triangulated swing-arm controlled by a single shock absorber under the seat. The Victory V92C delivered up to 50% more horsepower than any of its direct competitors. Victory motorcycles were first produced in “Knock-YourSocks-Off Blue” or “Antares Red.” "The first Victory V92C motorcycles rolled off the assembly line at the Polaris plant in Spirit 20 Lake, Iowa on the Fourth of July, 1998 just over a year after unveiling the prototype." Previously, in May 1998, Cycle World, the largest motorcycle magazine in North America, selected the Victory motorcycle as the "Best Cruiser of 1998" before the first bike was available to consumers. 21 The Polaris team believed it could successfully produce a motorcycle because of its history of design, manufacturing, and distribution of recreational vehicles along with its engineering talent, business savvy and loyal Polaris customers. Former Polaris CEO W. Hall Wendel Jr. said, "Entering the motorcycle market is a logical extension of our diversification strategy. We have the Polaris name, the engineering and marketing expertise, the manufacturing infrastructure, and the dealer and distributor network worldwide to effectively compete in this marketplace. Our main goal right now is to build the brand name recognition. When somebody says, 'What kind of bike do you have?' we want the answer to be, 'I have a Victory.’”22 Today, Victory motorcycles are lighter, have more torque, more storage, better engine performance, and a lower center of gravity than comparable Harley-Davidson bikes. Riders claimed that victory bikes were less tippy, more stable going over bumps, and offered more control while riding than other cruisers and touring bikes. Victory enjoyed a 95 percent owner satisfaction rate in 2010.23 MANUFACTURING AND DISTRIBUTION7,10 In addition to developing a new, quality American motorcycle, another challenge was to develop quality manufacturing, distribution and marketing plans. In determining how to best produce their bikes, the Victory team visited three European companies- Triumph Motorcycles in 9 Iowa State University College of Business England, a company that made most of its engine parts; Aprilia of Italy, a scooter and small racing-bike builder; and BMW, a well-known German bike producer. As a result of these visits, Polaris decided to combine both outsourcing and original equipment manufacturing. Polaris would manufacture their own parts and components when they felt they could do a superior job, and outsource other components to good suppliers with requisite expertise. The outsourced components of the Victory come from many sources. Wheels, pre-painted body parts, ignition coils, rear shock absorbers and the lower end of the motor were purchased from reputable U.S. suppliers. Brakes and front forks were supplied by companies in Italy. The electronic fuel-injection system was made by the British firm MBE, and pistons and cylinders were purchased from Mahle, a German company. Victory motors were assembled at the Polaris plant in Osceola, Wisconsin, alongside lines on which engines for watercraft and all-terrain vehicles are made. Steel tubing for the bike's frames is also formed and fabricated in Osceola. The engines and frame parts were then shipped to Spirit Lake, Iowa, where robots were used to weld up the frames before they were given a powder-coat treatment. Making the frames inhouse was essential, the company believes, because it ensured the consistent geometry required to make each bike behave as the designers intended. Engines and all the other parts came together on an assembly line that consisted of a carrier suspended from an overhead track. The bottom of the carrier is waist high so employees do not have to bend over. The assembly line is staffed by nine two-person teams, who walk from station to station on a padded surface covering the concrete floor, each building an entire motorcycle. At the end of the line each bike is scrutinized by an optical measuring device called a laser theodolite, which checks the chassis for misalignments that could hurt handling. Finally, a few test miles are put on each bike using a "rolling road" dynamometer. The Victory team knows the success of the Victory project depends on the quality of the bike. This philosophy was expressed by Spirit Lake plant manager, Chuck Crone, who said, "The interest is not to make them quick. The interest is to make them right."24 The Spirit Lake plant was already producing certain all-terrain vehicles and personal watercraft prior to assembling motorcycles. The Spirit Lake site was chosen because it had production capacity and required Polaris to add only a handful of new jobs. Assembling the Victory motorcycles at the Spirit Lake site allowed approximately 400 employees to change from seasonal workers to year-round workers. This also marked the first time that a motorcycle was manufactured in Iowa for commercial distribution. Polaris managers planned on keeping the motorcycle break-even point low and to start with conservative numbers to ensure quality, then eventually to expand internationally. Longer term 10 Iowa State University College of Business they expected Victory to become a significant part of the company's business. Managers planned initial production to be 2,000-3,000 units. The first dealer shipments were rolled out in July 1998. To recognize the significance of Victory's entrance into the motorcycle market, Polaris numbered each of the first 1500 bikes with a plate fastened to the handlebar clamp. Victory number 0001 was kept by the company to commemorate its history. Initially, motorcycles were manufactured and assembled in the spring and summer. However, in the long term, manufacturing of motorcycles commenced year ‘round. Victory motorcycles were sold through the Polaris dealer network. The selection criteria for these dealers were very strict. Polaris dealers also sold lawn and garden equipment, marine products, motorcycles, and farm implements. The Victory was designed to eventually help Polaris leverage its existing engineering and manufacturing base, and provide cross-selling opportunities to its entire network of over two thousand dealers.25 Matt Parks wanted dealers who were completely committed to the Victory brand. He felt that the company would be very well represented by dealers in all 50 states when the motorcycles became available. All dealers were fully trained in service and sales prior to receiving their motorcycles. The initial Victory rollout involved two hundred dealers, and each dealer received approximately 10 bikes. VICTORY MARKETING7,10,25,26 One of the first public appearances of the production version of the Victory motorcycle was during The Rock to Rock Victory Tour. This tour was intended to showcase the quality, performance, and dependability of the Victory motorcycle by riding across America on a Victory motorcycle. "We're doing it to demonstrate the 'rock-solid engineering' of the new Victory V92C," said Mark Klein, owner of Big City Motorcycles in Manhattan, New York. Mark Klein's father, Joe, started the ride from a historic 'rock' on one coast, the Statue of Liberty, and rode to another one on the opposite coast, Alcatraz, in the San Francisco Bay. The tour started in Manhattan October 2, 1998 and within eight days and over 3,300 miles later, the tour ended in California. At the completion of the tour, Joe Klein said he had no problems with the ride. "I could hop on and ride the bike back home. That's how much confidence I have in the bike. I had a taillight bulb that went out and that was it," Klein said. "The gas mileage increased the further west we went, and the bike just performed flawlessly. It was really great." The only other thing that had to be done to the bike was to adjust the clutch once. They named the support truck driver and mechanic the Maytag repairman because he seemingly was just along for the ride. 11 Iowa State University College of Business A billboard outside Polaris headquarters showed a pair of Victory bikes against the dramatic backdrop of Monument Valley, Arizona -- a Harley-Davidson kind of scene. The message on the billboard states, "It's a free country. Act like it." The Victory trailers were also used to market the motorcycles. The graphic on the Victory trailers featured a huge photo of the V92C motorcycle and the image of the American flag provided the background on the truck's sides. The Victory fleet of semi-trailer trucks was honored by Fleet Owner magazine as winner of a 1998 Fleet Owner Vehicle Graphic Award. 27 ASSESSING THE MARKET 10 Polaris managers felt the company’s best opportunity for entering the motorcycle industry was the heavyweight segment. Heavyweight motorcycles were utilized as a mode of transportation as well as for recreational purposes. There were four sub-segments including cruisers, touring, sport bikes and standards. Polaris analysts saw that U.S. retail cruiser sales nearly doubled from 1993 to 1997. The company estimated that approximately 128,000 cruiser motorcycles were sold in the U.S. market in 1997. Demand for cruisers at the time was strong. Cruiser sales in the United States increased thirty-one percent between 1994 and 1996. Sales were predicted to jump another nine per cent in 1997 just prior to Polaris’ entry, to nearly 134,000 bikes. According to industry estimates, the worldwide market for cruiser motorcycles was more than 200,000 units annually in 1997/98. In their annual report, Polaris predicted an 11-15 per cent annual growth for the next five years in U.S. cruiser sales. Polaris started distributing conservative quantities of bikes during the first few years of production. The company estimated that the first sales would be to existing Polaris customers, due to a survey that indicated thirty percent of Polaris ATV and PWC owners also owned motorcycles. Polaris managers felt that re-entry customers were a major potential source of sales for Victory. Longer term, the company expected to expand internationally and broaden the product line to include models in all four motorcycle segments - cruisers, touring, sport bikes and standards. The expectation was for Victory bike sales to become a significant part of the overall company business. The worldwide motorcycle market was larger than that of snowmobiles or PWC, and Victory bikes were priced to sell at about twice the average price of 28 Polaris’ other products." "Our assumption all along has been that our target buyer is also a hard-core Polaris enthusiast," said Matt Parks. "We asked them if they'd be interested in a motorcycle made by us, and they said 'absolutely.' We asked how many of our customers had owned or ridden motorcycles and 100 percent said yes." Parks said they were not aiming at the youth market. "A major source of cruiser business is comeback riders. They've had careers, children and mortgages and got out of bikes. Now they have empty nests, disposable income and more leisure time, and they're getting back into riding." Polaris marketing executives were initially targeting a rising cruiser wave 12 Iowa State University College of Business fueled by baby-boomers in their 30s, 40s. One Polaris dealer said his customers had two things in common, "They wanted another choice besides Harley-Davidson for an American cruiser ... and people want their money's worth. They don't care what it costs as long as they get their 29 money's worth." Polaris also intended to build strong owner loyalty through their Preferred Registered Owners (PRO) program, consisting of more than 600,000 members in 1998. Members were eligible for exclusive merchandise, competitive insurance rates for their Polaris vehicles, special group rides, and package tours. In return, these informed, responsible riders served as informal advocates for the Polaris brand. These customer groups provided valuable feedback on their riding habits and product demands. Dealer councils were formed to stay attuned to the market and their retailer needs. Polaris expected to recoup the money invested in Victory within three years. Victory was expected to break even on 4,000 bike sales a year - about three percent of the market. Managers believed that Victory would help Polaris’ overall sales. With an initial retail price of $12,995 nearly all of the 2,000-3,000 bikes made in 1998 were pre-sold. For example, John Gardner at Mt. Hood Polaris sold 10 of his first 15 bikes sight unseen. Gardner said the number of customers was a surprise. INDUSTRY COMPETITION10 At the beginning of the 20th century there were three big American manufacturers producing large displacement bikes: Harley-Davidson, Indian and Excelsior-Henderson. Harley-Davidson, Indian, and Excelsior accounted for ninety per cent of the US market in 1930. The Great Depression devastated the industry, wiping out most of the smaller manufacturers. Starting in 1975 and continuing through the mid-1980s, Japanese companies penetrated the big-bore custom motorcycle market with Harley look-alikes sporting V-twin engines. Harley struggled against Japanese competition in the 1970s, but came back stronger than ever in the eighties. As the twentieth century ended, 1998 marked the first time since 1955 that Americans have had the choice of a large American designed and manufactured motorcycle other than Harley31 Davidson. The introduction of the Victory marked the first time in sixty years that a new American motorcycle manufacturer introduced a "significant motorcycle" that will be widely distributed. The Victory motorcycle was aimed at grabbing market share from both the Japanese manufacturers (Honda, Yamaha, Kawasaki and Suzuki) and Harley-Davidson. Victory’s initial assessment of the attractiveness of entry into the motorcycle industry was based on their assessment of Harley’s profit margins. When Victory was launched Harley-Davidson had a nearly fifty-four per cent share of the U.S. market for heavyweight bikes and held an estimated 13 Iowa State University College of Business thirty per cent share of the $3 billion worldwide heavyweight market. Victory’s goal was to take five per cent of that market, or in other words, sales of approximately $150 million.32 The heavyweight cruiser market had been growing and Harley-Davidson had been unable to satisfy the demand in the United States. By default, the Japanese producers were able to capture increasingly larger shares of the market. Some analysts felt that Victory bikes would take share from the Japanese but not from Harley-Davidson. Japanese Manufacturers - Honda, Yamaha, Kawasaki and Suzuki10 Honda, Yamaha, Kawasaki and Suzuki entered the US market in the seventies at the expense of both Harley-Davidson and the British motorcycle makers, and were now the predominant world industry players. These longtime Japanese motorcycle powerhouses were strong competitors 33 because they enjoyed large overall sales volume and diversified product lines. Polaris had successfully taken on Japanese competitors in the past when it entered the Japanese-dominated market for all-terrain vehicles in 1985 and started selling personal watercraft in 1992. Polaris was now one of the biggest makers of each of those markers and was leading in terms of U.S. market share in snowmobiles. Polaris regarded the Japanese as their significant competitors. At the time of the Victory launch only two manufacturers, Polaris and Yamaha, competed in all four power-sports vehicle markets -snowmobiles, personal watercraft, all-terrain vehicles and motorcycles. Polaris expected their success to continue with motorcycles. The Victory team also felt that US customers could be lured from Yamaha, Suzuki, Kawasaki, and Honda by exploiting the notion that the Japanese-brand bikes were not American-made. However, by 2009 the Japanese bikes were as popular as ever, and the Japanese companies were showing no sign of retreating from the market. Honda was the world’s largest producer of motorcycles in 2009. The Honda motorcycle line included everything from small scooters to the huge 1832cc Valkyrie Rune - one of the largest engines in the market. In 2009 Honda offered an extensive line of cruisers, custom street bikes, racing, and touring bikes. Their Shadow and VTX models were, in effect, Harley look-alikes. The Honda Gold Wing was still considered one of the best touring bikes as well. Honda and the other Japanese manufacturers seemed to be in the heavyweight segment to stay. Harley-Davidson10,33 The Harley-Davidson Motor Company was founded in 1903 in Milwaukee, Wisconsin. During World War I, Harley-Davidson supplied the military with motorcycles and became the largest motorcycle company in the world in 1918. In 1969, AMF (American Machine and Foundry), Inc. purchased Harley and poured money into the company. Some think the strategy used by AMF hurt Harley's quality while others thought AMF actually saved Harley from the Japanese because of its deep pockets. In 1982, a group of Harley managers, led by Vaughn Beals and 14 Iowa State University College of Business Jeffrey Bluestein, purchased Harley from AMF and turned around the company in the 1980s. By 1988 Harley was Fortune Magazine’s most admired transportation firm and Harley had entrenched itself as a world leader in the heavyweight segment. Harley-Davidson products included cruisers, factory custom, and touring motorcycles, as well as police and military motorcycles. In 2009, Harley offered over thirty different motorcycle models. Harley-Davidson benefitted from having one of the world's most recognized and respected brand names and their motorcycle models- Sportster, Super Glide, Low Rider, Dyna Glide, Wide Glide, Softail, Road King, Electra Glide and Tour Glide, were among the bestknown in the industry. Harley also supplied or licensed motorcycle replacement parts, accessories, riding and fashion apparel and collectibles. Harley-Davidson formed a riders club in 1983 and by 2006 the Harley Owners Group (HOG) had in excess of 900,000 members worldwide. HOG was the industry's largest companysponsored enthusiast organization. By comparison, Honda’s Gold Wing Road Riders association registered only 75,000 members. 35 In 1993, Harley-Davidson took an equity stake in the Buell Motorcycle Co. of East Troy, 34 Wisconsin, and began selling Buell cycles through its dealer network. Erik Buell was a former Harley engineer who left the company to start a sport-bike business. Buells were racing bikes powered by modified Harley engines mounted on Harley frames, and were designed to appeal to younger riders. Harley-Davidson acquired one hundred percent of the company in 1998, the same year as the launch of Victory. Approximately, nine thousand bikes were sold at its zenith in 2004. However, Buell sales both in the US and overseas started to decline in 2004.35 In an attempt to continue to grow its sport bike business, Harley acquired MV Agusta of Italy in 2009. Agusta made sport bikes for both on and off-road enthusiasts. Harley represented freedom and individuality. Harley viewed competitors as trying to imitate their motorcycles, but unable copy the intangibles that made owning a Harley-Davidson a unique experience. Harley managers felt they were able to determine what was original and authentic in terms of the real riding experience. The quality of their bikes was very good and they were able to charge a price premium in the market. Prices ranged from approximately $8,000 for an entrylevel Sportster to $30,000 for a top-of-the line touring bike. They felt that even though competitors were duplicating the Harley design by making look-alike bikes that they could not copy the Harley image. Harley tended to appeal to older riders with relatively more riding experience. In the eighties and nineties Harleys became very popular with higher income groups such as accountants, lawyers and doctors who were attracted by the prestige and image associated with owning a Harley. 15 Iowa State University College of Business With 1997 sales of $1.75 billion, Harley commanded forty-eight percent share of the growing North American market for heavy road bikes. Harley’s product line was sold through a worldwide network of more than 1,000 dealers. Even though the number of motorcycles produced increased, Harley-Davidson still could not meet the demand for its motorcycles. Customers worldwide who ordered a new Harley sometimes waited at least a year for delivery. For years Harley had been building presold bikes, and some dealers have alienated customers by jacking up prices on scarce models. The wait was sometimes as long as two years for some models. Dealers were upset because they sometimes had no inventory. Customers were upset because they had to wait so long for the product. Harley was facing a dogfight for the first time since 1983, primarily because of Victory and also because the Japanese were planning to respond to Victory with improvements in their cruisers as well. As Harley's production caught up with the demand, the phenomenal resale value of the bikes would begin to decline. Rival producers saw opportunity in Harley-Davidson's production constraints. Honda, Kawasaki, Suzuki and Yamaha Corp. have all began chipping away at Harley's grip on the high-margin cruiser category. This continued through the nineties into 2000 and beyond. By 2010 Harley production volume and sales had dropped to 2001 levels.36 In 2008 the company made over 300,000 motorcycles but planned to cut production in 2009 to around 200,000 units. It also terminated the Buell line of sport bikes, sold the MV Agusta Italian motorcycle business back to the Agusta founder, and forced its labor unions into wage and benefit concessions by threatening to move factories out of Milwaukee. Its bike owners were getting old and not many younger riders were being attracted to Harley products. Harley sales peaked in 2006 at 349,000 units but because the bikes were no longer in short supply, demand hit a wall. As supply met demand Harley became just another industry competitor and in the last quarter of 2009, it experienced its first quarterly loss in sixteen years.37 Excelsior-Henderson and Indian10,38 Brothers Dave and Dan Hanlon attended a 1993 Sturgis bike rally in South Dakota and noticed nearly everyone owned a Harley or a Harley knockoff. As a result they decided to resurrect an American motorcycle manufacturing company and compete in the heavyweight segment. They thought re-launching a brand, rather than inventing a new one made good sense. The brand they decided on was Excelsior-Henderson, a name with a rich, proud tradition. Originally founded in 1876, Excelsior Supply was a small but high-quality bicycle manufacturer. Ignatz Schwinn bought Excelsior in 1911and another company, Henderson, in 1917. Soon thereafter ExcelsiorHenderson began making motorcycles and over time gained a reputation for styling and speed. Excelsior-Henderson motorcycles were the first to break 100 miles per hour and were known for their quality, performance, and reliability. Charles Lindbergh and Henry Ford owned Excelsiors. 16 Iowa State University College of Business Schwinn dropped motorcycle production in 1931 with the threat of the Great Depression and low-priced autos and the motorcycle brand was terminated. The new Excelsior-Henderson Motorcycle Manufacturing Company headquarters and manufacturing plant were both constructed in Belle Plaine, Minnesota, less than 100 miles away from the Victory plant. The original plan was to produce a single heavyweight cruiser- the Super X. Unlike Victory Motorcycles, which drew on the experience and resources of its corporate parent, Excelsior-Henderson booted up design, manufacturing, and marketing operations from scratch. The Hanlons initially signed up dealers, most of whom also sold Harleys. The Excelsior-Henderson Super X was priced at $17,500 in 1999, which was more than a comparable Harley. The first Super X production bike was shipped to a dealer on January 30, 1999. Excelsior expected to compete with Japanese bikes as well as the new Victory and HarleyDavidson even though they were charging a relatively higher price. The Hanlon brothers rode Super X prototypes to Sturgis and were heartily welcomed by enthusiasts. Excelsior-Henderson appeared to have a strong brand name with historical cachet and a strong management team with some motorcycle-industry experience. Excelsior-Henderson was also an American brand. Excelsior needed to sell 5,000 motorcycles a year to break even. They expected to produce 20,000 bikes per year in the Minnesota plant. However, production facilities never really materialized and sales were not forthcoming. The company went bankrupt in the year 2000. Indian Motorcycles (Indian Motorcycle Manufacturing, Inc.) was the most recognizable American brand next to Harley-Davidson. Indian was the first American motorcycle company founded in 1901 and the Indian Chief was a classic heavy cruiser highly desired by motorcycle enthusiasts worldwide. However, the company had been out of business since the British motorcycles knocked it out of the market in the 1950s. There were several attempts to revive the brand in the 1990s although none was very successful in the long term. However, a group of investors restarted the company in 2008 and so far the future has been promising. The company offers at least two versions of the classic Indian Chief cruiser, the Chief Blackhawk and the Chief Dark Horse. The company reported yearly sales increases in 2010 of eighty percent and growth in dealerships to twenty-nine. Indian managers projected growth into the apparel business and announced an event at Sturgis in 2011 to promote its new models. The company projected growth through 2011 even in a difficult economy. Other competitors10 BMW 17 Iowa State University College of Business In 1997, Germany's Bavarian Motor Works (BMW) unveiled a new heavyweight, low-slung cruiser to take on Harley. Over the years, BMW has continually developed high quality/high performing motorcycles with both comfort and style. BMW had an advantage of engineering that provides excellent handling characteristics. Known for extremely high quality and performance, BMW has been able to charge a price premium- sometimes up to forty per cent over similar bikes. Big Dog Big Dog Motorcycles were custom manufactured in Wichita, Kansas and had a high cost of production and high retail prices.39 Big Dog produced only five models – the Bulldog, Vintage Sport, ProSport, Vintage Classic, and Pitbull. Their V-Twin motors ranged from 88 to 107 cubic inches. Each bike was painted to customer specifications and is built within 60 days from the time of the order. It had relatively few employees and produced only three hundred bikes in 1997. Sheldon Coleman, president of Big Dog Motorcycles of Sun Valley, Idaho, built his first bike in 1993 and began the company the following year. Big Dog bikes were cruisers that provided customers with highly customized bikes at a price more competitive with the mass producers. New markets and emerging technologies There were many niches in heavyweight motorcycle market segment. Dealernews reported seventy-seven different sellers of new ‘big twin’ motorcycles, as well as numerous other custom and touring producers and sellers.40 Companies such as Lifan, a Chinese motorcycle maker, had entered the industry by dominating countries where the Japanese were not present. Lifan marketed initially only in Iran, Nigeria, the Philippines, Vietnam and Indonesia, but was preparing to move into more mature markets in the new millennium. Shanghai Motorcycle Works, another Chinese company, was ready to market its Xing-fu cycle worldwide. Xing-fu meant ‘happiness’ and was a very practical, energy-efficient small bike targeted at commuters and large city riders. Traditional Italian bike makers like Bimota, Ducati and Motto Guzzi were continuing to produce super bikes of extremely high quality and style. Bombardier, a Canadian firm, disrupted the market with a remarkably popular three-wheeled roadster. And the British bike companies, Triumph and Norton, were creating very interesting and exciting new motorcycle models as well. Triumph was the fastest growing motorcycle brand, in terms of percentage sales growth, in the world in 2010.41 On top of all this, new entrepreneurial companies like Zero Motorcycles were gaining notice in the business press and in the market. Zero produced electric dirt bikes and won praise from both Businessweek and Fortune for their products and business planning.42 In June of 2010 at the 18 Iowa State University College of Business Bonneville Salt Flats in Utah, Mission One, another new company, had a rider set a world speed record of 150 miles per hour on a motorcycle with an electric motor.43 VICTORY: PREPARING FOR THE NEXT DECADE Mark Blackwell reflected on Victory’s first ten years and all the events surrounding the heavyweight motorcycle industry. His company’s motorcycle had successfully taken on HarleyDavidson, an American icon. Victory sales had risen to $20.1 million in 2010 a fifty-five per cent increase over 2009. Demand had improved across the entire Victory line but particularly for the Cross Roads and Cross Country touring models. Markets outside North America were growing significantly, and sales of accessories, clothing, and parts were also up twelve percent. Victory profits constituted over seven percent of the parent company’s bottom line.44 Blackwell realized his motorcycles had received critical acclaim in the industry. Victorys were perceived as high quality and technologically advanced bikes, especially compared to Harleys, and were offered at a very competitive price. Blackwell knew his bikes were good, but had they been marketed and distributed effectively? Was Victory successfully capturing the attractive profit-margin potential of the heavyweight segment as they had planned? Blackwell knew the announcement of the new Polaris on-road vehicle division had tremendous implications for both Victory and Polaris as a whole. He was also aware that current Polaris CEO, Scott Wine, wanted the company to grow into ‘adjacent’ businesses. Did this mean the company would move into off-road bikes? Did this mean that Victory would engage in some sort of overseas expansion? Or perhaps some sort of energy-efficient scooter would make sense for Polaris? Perhaps the company was thinking of making acquisitions in order to grow? Would they be in the market for an electric vehicle or some other alternative energy-related acquisition? Victory’s next decade was certainly shaping up to be as challenging and eventful as the first. 19 Iowa State University College of Business Exhibit 1 – Victory Sales (dollars in millions) Sales 120 100 80 60 Sales 40 20 0 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Sources: Polaris Industries 2009, 2006, 2003 and 2000 annual reports. Polaris Industries 2010 10K Q1, Q2, and Q3, quarterly reports. 20 Iowa State University College of Business Exhibit 2 Victory Motorcycle Models Motorcycle category Suggested retail price Description Touring Victory Vision Tour Victory Cross Roads Victory Cross Country $23,199 $14,999 $17,999 luxury touring bike customized touring bike high cargo capacity/low seat 8-Ball Cruisers Vegas 8-Ball Hammer 8-Ball Kingpin 8-Ball Victory Vision 8-Ball $12,499 $14,499 $12,999 $17,999 basic cruiser performance cruiser classic modern cruiser distance cruiser Custom Cruisers Vegas Jackpot Kingpin Vegas $18,499 $14,999 $14,499 custom chrome and graphics custom performance cruiser low profile cruiser Muscle Cruisers Hammer Hammer S $17,799 $18,499 precision performance cruiser sport version of Hammer Ness Signature Arlen Ness Vision Cory Ness Cross Country Zach Ness Vegas $27,999 $24,999 $18,999 customized version of Vision customized touring bike customized street bike 2011 Vision Tour 21 Iowa State University College of Business 2011 Kingpin 8-Ball 2011 Vegas Jackpot 2011 Hammer S 22 Iowa State University College of Business 2011 Arlen Ness Vision Source: http://www.polarisindustries.com/en-us/Victory-Motorcycles/Pages/home.aspx, 23 Iowa State University College of Business Exhibit 3 POLARIS INDUSTRIES INC CONSOLIDATED BALANCE SHEETS (In thousands, except per share data) Period Ending ASSETS Current Assets: Cash and cash equivalents Trade receivables, net Inventories, net Prepaid expenses and other Income taxes receivable Deferred tax assets Current assets from discontinued operations Total current assets Property and Equipment: Land, buildings and improvements Equipment and tooling Less accumulated depreciation Property and equipment, net Investments in finance affiliate Investments in manufacturing affiliates Goodwill, net Deferred tax assets Intangible and other assets, net Total Assets LIABILITIES AND SHAREHOLDERS’ EQUITY Current Liabilities: Accounts payable Accrued expenses: Compensation Warranties Sales promotions and incentives Dealer holdback Other 24 2009 2008 2007 2006 2005 $ 140,240 90,405 179,315 20,638 — 60,902 $ 27,127 98,598 222,312 14,924 4,521 76,130 $ 63,281 82,884 218,342 17,643 — 65,406 $ 19,566 63,815 230,533 19,940 — 59,107 $ 19,675 78,350 202,022 13,330 — 60,498 — 491,500 — 443,612 — 447,556 — 392,961 113 373,988 December 31, 2004 2003 2002 2001 2000 1999 $ 138,469 71,172 173,624 12,090 — 65,489 $ 82,761 51,885 182,835 10,718 — 59,517 $ 81,193 51,001 155,858 10,136 — 45,471 $ 40,530 56,119 152,717 10,203 — 45,748 $ 2,369 56,130 143,491 4,922 — 34,000 $ 6,184 53,293 118,062 6,175 — 31,000 4,811 465,655 — 387,716 — 343,659 — 305,317 — 240,912 — 214,714 118,304 117,396 105,377 104,612 99,106 77,910 67,561 62,089 54,350 51,135 38,616 454,023 572,327 478,793 596,189 463,757 569,134 422,482 527,094 415,446 514,552 386,575 464,485 337,297 404,858 325,042 387,131 305,647 359,997 267,484 318,619 236,951 275,567 (377,911) 194,416 41,332 10,536 25,869 — (380,552) 215,637 51,565 15,641 24,693 — (364,783) 204,351 53,801 32,110 26,447 5,572 (323,093) 204,001 55,629 99,433 25,040 1,595 (292,216) 222,336 59,601 87,772 25,039 — (263,584) 200,901 98,386 2,877 24,798 — (228,437) 176,421 79,578 — 24,295 — (217,535) 169,596 65,185 — 24,267 2,427 (189,674) 170,323 52,963 — 27,199 9,361 -150,755 167,864 45,468 — 24,558 11,384 — 150,922 38,310 — — 16,000 — — 44 132 220 308 3,342 3,512 — — 22,081 $ 763,653 $ 751,148 $ 769,881 $ 778,791 $ 768,956 $ 792,925 $ 671,352 $ 608,646 $ 565,163 $ 490,186 $ 442,027 $ 75,657 $ 115,986 $ 90,045 $ 100,672 $ 97,065 $ 96,302 $ 65,987 $ 88,462 $ 101,554 $ 89,498 $ 91,805 55,313 25,520 67,055 72,229 38,748 56,567 28,631 75,211 80,941 42,274 55,465 31,782 79,233 83,867 40,746 42,333 27,303 65,226 80,546 37,038 51,022 28,178 62,227 84,707 37,594 50,815 28,243 59,348 78,214 36,084 39,730 30,673 63,481 73,561 34,506 35,572 30,936 39,460 73,651 25,005 34,615 33,301 95,280 — 27,715 30,747 34,216 41,792 — 26,234 35,291 40,392 19,999 — 32,900 Iowa State University College of Business 6,702 3,373 4,806 3,940 9,428 31,001 22,540 20,427 15,872 15,897 13,413 Current liabilities of discontinued operations Total current liabilities Long term income taxes payable Deferred income taxes Income taxes payable 1,850 343,074 4,988 11,050 1,850 404,833 5,103 4,185 2,302 388,246 8,653 — 4,362 361,420 — — 5,393 375,614 — 5,685 25,186 405,193 — 8,000 — 330,478 — 3,488 — 313,513 — — — 326,380 — — — 285,452 — — — 233,800 — — Borrowings under credit agreement 200,000 200,000 200,000 250,000 18,000 18,000 18,008 18,027 18,043 47,068 40,000 Total liabilities Shareholders’ Equity: Preferred stock Common stock Additional paid-in capital Deferred compensation Compensation payable in common stock Retained earnings 559,112 614,121 596,899 611,420 399,299 431,193 351,974 331,540 326,380 285,452 273,800 — 326 9,992 — — 191,399 — 325 — — — 140,559 — 342 — — — 146,763 — 355 — — — 152,219 — 417 — (3,523) — 375,193 — 427 — (8,516) — 366,345 — 434 — (8,922) — 330,205 — 446 — (12,106) — 289,433 — 229 — (4,888) — 248,634 — 235 — (3,300) — 207,613 — 242 8,987 (7,818) 5,975 160,841 2,824 204,541 (3,857) 137,027 25,877 172,982 14,797 167,371 (2,430) 369,657 3,476 361,732 (2,339) 319,378 (667) 277,106 (5,192) 238,783 186 204,734 — 168,227 $ 763,653 $ 751,148 $ 769,881 $ 778,791 $ 768,956 $ 792,925 $ 671,352 $ 608,646 $ 565,163 $ 490,186 $ 442,027 Accumulated other comprehensive income, net Total shareholders’ equity Total Liabilities and Shareholders’ Equity Source: Polaris 2009, 2006, 2003, 2000, 1999 annual reports 25 Iowa State University College of Business Exhibit 4 POLARIS INDUSTRIES INC CONSOLIDATED STATEMENTS OF INCOME (In thousands, except per share data) Period Ending For the Years Ended December 31, 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 Sales $1,565,887 $ 1,948,254 $ 1,780,009 $ 1,656,518 $ 1,869,819 $ 1,773,206 $ 1,552,351 $ 1,468,170 $ 1,512,042 $ 1,425,678 Cost of sales 1,172,668 1,502,546 1,386,989 1,297,159 1,458,787 1,348,943 1,189,475 1,135,738 1,167,668 1,097,574 393,219 445,708 393,020 359,359 411,032 424,263 362,876 332,432 344,374 328,104 Selling and marketing 111,137 137,035 123,897 108,890 108,395 105,984 92,321 81,620 119,905 122,028 Research and development 62,999 77,472 73,587 73,889 70,983 60,700 47,069 41,240 35,708 32,360 General and administrative 71,184 69,607 64,785 55,584 65,282 77,977 67,175 59,765 58,943 51,922 Total operating expenses 245,320 284,114 262,269 238,363 244,660 244,661 206,565 182,625 214,556 206,310 17,071 21,205 45,285 47,061 38,640 32,035 23,587 14,643 — — 164,970 182,799 176,036 168,057 205,012 211,637 179,898 164,450 129,818 121,794 Interest expense 4,111 9,618 15,101 9,773 4,713 2,111 2,465 2,397 7,251 7,704 Impairment charge on securities held for sale 8,952 — — — — — — — (14,355) (14,123) (Income) from manufacturing affiliates — — — (3,642) (2,308) — — — — — (Gain) on sale of manufacturing affiliate shares — — (6,222) — — — — — — — 733 (3,881) (3,179) (1,853) 3,748 5,327 (83) (3,634) (2,641) (173) 151,174 177,062 170,336 163,779 198,859 204,199 177,516 165,687 139,563 128,386 50,157 59,667 57,738 50,988 61,138 67,386 57,693 54,357 48,149 45,577 Net Income from continuing operations 101,017 117,395 112,598 112,791 137,721 136,813 119,823 111,330 91,414 82,809 Loss from discontinued operations, net of tax — — (948) (812) (1,007) (8,457) (8,894) (7,738) — — Loss on disposal of discontinued operations, net of tax — — — (5,401) — (23,852) — — — — Cumulative effect of accounting change, net of tax — — — 407 — — — — — — Net Income $ 101,017 $ 117,395 $ 111,650 $ 106,985 $ 136,714 $ 104,504 $ 110,929 $ 103,592 $ 91,414 $ 82,809 Continuing operations 3.12 3.58 3.20 2.80 3.27 3.23 2.80 2.49 4.00 3.52 Loss from discontinued operations — — (0.03) (0.02) (0.02) (0.20) (0.21) (0.17) Loss on disposal of discontinued operations — — — (0.13) — (0.56) — — $ 4.00 $ 3.52 Gross profit Operating expenses Income from financial services Operating Income Non-operating expense (Income): Other expense (income), net Income before income taxes Provision for income taxes Basic Net Income per share Cumulative effect of accounting change — — — 0.01 — — — — Net Income $ 3.12 $ 3.58 $ 3.17 $ 2.65 $ 3.24 $ 2.47 $ 2.59 $ 2.32 Diluted Net Income per share 26 Iowa State University College of Business Continuing operations 3.05 3.50 3.10 2.72 3.15 3.04 2.66 2.36 Loss from discontinued operations — — (0.03) (0.02) (0.02) (0.19) (0.20) (0.17) Loss on disposal of discontinued operations — — — (0.13) — (0.53) — — Cumulative effect of accounting change — — — 0.01 — — — — Net Income $ 3.05 $ 3.50 $ 3.07 $ 2.58 $ 3.12 $ 2.32 $ 2.46 $ 2.19 $ 3.88 $ 3.50 Basic 32,399 32,770 35,236 40,324 42,131 42,318 42,905 44,623 22,864 23,501 Diluted 33,074 33,564 36,324 41,451 43,787 45,035 45,056 47,232 23,567 23,666 Weighted average shares outstanding: Sources: Polaris 2009, 2006, 2003, 2000 and 1999 annual reports. 27 Iowa State University College of Business Exhibit 5 Polaris Industries – Top Management Scott W. Wine Chief Executive Officer Bennett J. Morgan President and Chief Operating Officer Masters in Business Administration Todd M. Balan Vice President - Corporate Development Mark E. Blackwell Vice President - Victory Motorcycles Mark Blackwell was appointed Vice President of Motorcycles in May 2009. Mark joined Polaris Industries Inc. in September 2000 as General Manager for Victory Motorcycles, and was subsequently promoted to Vice President of Victory tory Motorcycles in October 2005 and was also Vice President of International Operations from October 2005 to December 2008. Mark has over 30 years of progressive experience in the Powersports Industry, beginning at retail and working through a variety of assignments at the distributor and manufacturer level working for Japanese, European and American companies. Mark began his career as a professional motorcycle racer and was the 1971 AMA 500 Motocross Champion and winner of the Daytona Supercross in 1972. Immediately prior to joining Polaris, Mark was the Vice President, Sales & Marketing for Arctic Cat Inc. Mark holds a Bachelors Degree in Business Administration from National University in San Diego, California and a Masters of Business Administration fro from Pepperdine University. Stacy L. Bogart Vice President - General Counsel and Corporate Secretary John B. Corness Vice President - Human Resources Michael D. Dougherty Vice President – Global New Market Development William C. Fisher Vice President and Chief Information Officer Matthew J. Homan Vice President – Off-Road Vehicles Michael P. Jonikas Vice President – On-Road Vehicles, Sales & Marketing Mr. Jonikas was promoted to Vice President, On On-Road Road Vehicles in May 2009, and also leads our Sales & Corporate Marketing teams which he has done since April 2005. Mr. Jonikas joined Polaris in 2000, and during the past nine years has succeeded in several key roles including Director of Pr Product oduct & Marketing Management for the ATV Division, the first General Manager of the Polaris side side-by-side side business, and eventually as Vice President Sales & Corporate Marketing. Prior to joining Polaris, Mr. Jonikas spent 12 years at General Mills in numero numerous us general management assignments. Michael W. Malone Vice President - Finance and Chief Financial Officer Source: Polaris Industries website, http://phx.corporate http://phx.corporate-ir.net/phoenix.zhtml?c=108235&p=irol-govmanage govmanage 28 Iowa owa State University College of Business Exhibit 6 Victory Customer Satisfaction Comparisons Source: http://www.piedpiperpsi.com/pdf/documents/98.pdf 29 Iowa State University College of Business Source: http://www.piedpiperpsi.com/pdf/documents/98.pdf 30 Iowa State University College of Business Source: http://www.piedpiperpsi.com/pdf/documents/100.pdf 31 Iowa State University College of Business Exhibit 7 Polaris Percent Sales Mix by Product 1998-2009 2009 Sales mix by product: Off-road vehicles Snowmobiles Personal Watercraft On-road vehicles/ motorcycles Parts, garments and accessories International 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 65% 67% 67% 67% 66% 66% 65% 62% 56% 59% 59% 57% 12% 10% 10% 10% 14% 16% 14% 19% 25% 22% 28% 32% 3% 4% 4% 5% 4% 4% 3% 5% 6% 7% 5% 4% 4% 2% 1% 1% 4% 1% 5% 6% 20% 18% 17% 16% 15% 14% 14% 13% 14% 13% Sources: 1999, 2003, and 2009 annual reports. 32 1998 Iowa State University College of Business Exhibit 8 Market Share by Category Off-road Vehicles, ATVs, Side-by-Sides, Snowmobiles, and Motorcycles Source: Polaris Industries Investor Presentation, December 2010 http://phx.corporate-ir.net/phoenix.zhtml?c=108235&p=irol-presentations 33 Iowa State University College of Business Exhibit 9 North American Heavyweight Motorcycle Segment Market Share Source: Powersports Business, Market Data Book 2008, Pg. 44. 34 Iowa State University College of Business Exhibit 10 - Polaris Properties (Source: Polaris 2009 10K report, pg. 14) Location Spirit Lake, Iowa Spirit Lake, Iowa Medina, Minnesota Roseau, Minnesota Roseau, Minnesota Rosseau, Minnesota Vermillion, South Dakota Oceola, Wisconsin Oceola, Wisconsin Ballarat, Victoria, Australia Winnipeg, Manitoba, Canada Passy, France Askim, Norway Ostersund, Sweden Birmingham, United Kingdom Griesheim, Germany Wyoming, Minnesota Eagan, Minnesota Brooklyn Park, Minnesota E. Syracuse, New York Ontario, California Nashville, Tennessee Irving, Texas Spencer, Iowa Tacoma, Washington Melbourne Australia Barcelona, Spain 35 Facility Type/Use Whole Goods Manufacturing Warehouse Headquarters Whole Goods Manufacturing and R&D Injection Molding manufacturing Warehouse (various locations) Distribution Center Component Parts Manufacturing Engine Manufacturing Office and Distribution facility Office and Distribution facility Office and Distribution facility Office and Distribution facility Office and Distribution facility Office and Distribution facility Office and Distribution facility Research and Development facility Wholegoods Distribution Wholegoods Distribution Wholegoods Distribution Wholegoods Distribution Wholegoods Distribution Wholegoods Distribution Wholegoods Distribution Wholegoods Distribution Retail store Office and Distribution facility Leased Owned Leased Owned Owned Owned Leased Owned Owned Owned Leased Leased Leased Leased Leased Leased Leased Owned Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Iowa State University College of Business Footage 258,000 90,000 130,000 635,000 76,8 39,600 385,000 188,800 97,000 9,200 31,000 10,000 10,800 14,300 6,500 3,200 127,000 35,000 25,000 40,000 112,000 37,500 46,300 45,000 15,000 9,600 4,300 SOURCES 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 36 Dealernews, by Dennis Johnson, January 16, 2009. From Ho Hum Springs a Radical Vision: Victory Motorcycles enters its 10th year with a distinct lineup and a healthy reputation, by Dennis Johnson, Big Twin Dealer, February 2008, pp. 4-6 Dealernews, May 22, 2009. Polaris Industries, Form 10-K, United States Securities and Exchange Commission, December 31, 1997. And http://finance.yahoo.com//pr?s+PII+Profile Polaris Industries Inc., Corporate Profile, www.polarisindustries.com Ryberg, William (1998). Polaris Declares 'Victory': A New Motorcycle is Joining the Road - and it's Made in Iowa. Des Moines Sunday Register, August 2. Pp. 1G-2G. Dapper, Michael & Klancher, Lee (1998). The Victory Motorcycle: The Making of a New American Motorcycle. MBI Publishing Company, Osceola, WI Klebnikov, Paul (1997). Clear the Roads, Here Comes the Victory. Forbes, October 20, 1997, v. 160, n 9, p. 162 (3). http://www.bizjournals.com/milwaukee/news/2010/12/23/polaris-layoffs-in-osceolabegin-march-1.html?ana=yfcpc Stotts, Micelle, Master’s thesis, Iowa State University, 1999. Dapper, Michael & Klancher, Lee (1998). The Victory Motorcycle: The Making of a New American Motorcycle. MBI Publishing Company, Osceola, WI, pg. 12. Ibid, pg. 13. Ibid, pg. 17. Ibid. Pg. 15 Ibid, pg. 16 Ibid, pg. 30 Brown, Stuart F. (1998). Gearing Up For The Cruiser Wars. Fortune, August 3, 1998, p. 128B-L. Dapper, Michael & Klancher, Lee (1998). The Victory Motorcycle: The Making of a New American Motorcycle. MBI Publishing Company, Osceola, WI, pg. 71 Mollet, Kevin. Motorcyclists Impressed by Victory Performance During Demo Rides at Daytona Bike Week. http://www.victory-usa.com/victory-usa/demo.htm Polaris Industries' Victory Motorcycles Ready to Roll. July 9, 1998. http://www.victoryusa.com/victory-usa/ready.htm Polaris Victory Motorcycle Names "Best Cruiser" by Cycle World. May 12, 1998. http://www.victory-usa.com/victory-usa/cyclewld.htm Murphy, John (1997). Polaris Enters the Motorcycle Market. Dealernews, April 1997, v 33, n 4, p. 36. Victory: the New American Motorcycle, 2010 victory Touring DVD, Polaris Industries, 2009. Ryberg, William (1998). Polaris Declares 'Victory': A New Motorcycle is Joining the Road - and it's Made in Iowa. Des Moines Sunday Register, August 2. Pp. 1G-2G. Miller, James (1998). Polaris Set to Challenge Harley in Motorcycle Market. Wall Street Journal, March 11, 1998, p. B4. Iowa State University College of Business 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 37 Historic Cross-Country Victory Motorcycle Tour - the Rock to RockVictory Tour Begins with Kick-off at New York Dealership (1998). http://www.victoryusa.com/victory-usa/mtour.htm Worwa, Susan (1998). Just Like the Motorcycle Itself, Victory Trucks Are Award Winners. http://www.victory-usa.com/victory-usa/victruck.htm Polaris Industries Inc. 1997 Annual Report Duchene, Paul (1998). Minneapolis-Based Polaris to Fight Harley-Davidson in Motorcycle Market. Knight-Rider/Tribune Business News, May 13, 1998. Ballon, Marc (1997). Born to Be Wild: Anatomy of a Start-up, Excelsior-Henderson Makes a Bid to Become the Next Harley-Davidson. Inc. Vol. 19, N0, 16, November 1997, p. 42-53. Aker, Jean (1998). And Then There Were Three, And Now There are Three. Winding Roads Motorcycle Times, http://members.aol.com/JFA2/three.html Rose, Robert L. (1997). Polaris is Revving Up to Sell Motorcycles in the U.S. Market. Wall Street Journal, February 20, 1997, p. B2. Shrader, Charles B., David, Fred R., Dannels, Timothy T. (1997). Harley-Davidson 1997. That VROOM! You Hear May Not Be a Harley. Business Week, Oct 20, 1997. p 159160. Nolan, Richard and Kotha, Suresh, Harley-Davidson: Preparing for the Next Century, Harvard Business School case, April 20, 2006. Harley Shows its Feminine Side, Bloomberg Businessweek, October 4, 2010, pp. 25-26. Taylor, Alex, Fortune, September 17, 2010. The Legend is Back, Excelsior-Henderson Motorcycle Company promotional VHS tape. Big Dog Motorcycles web site www.bigdogmotorcycles.com Dealernews, December 2008, Vo. 44, No. 12, pg. 177. http://www.forumtriumph.gr/topic2019.html Zero Motorcycles, by Neal Saiki, Fortune, January 21, 2008, pg. 28. A Motorcycle on a Mission: to get investors to notice its software, a startup built the world’s fastest electric bike, by Brian Dumaine, Fortune, June 14, 2010, pg. 30. http://www.motorcyclistcafe.com/forums/showthread.php?8995-Victory-lives-up-to-itsname-for-Polaris-Q3 Iowa State University College of Business