3rd Quarter 2014 - CHILDS Advisory Partners
Transcription
3rd Quarter 2014 - CHILDS Advisory Partners
QUARTERLY UPDATE 3Q 2014 INSIDE THIS ISSUE: The First Word Selected Transactions Market Update Sector Updates About CHILDS 1 2 3 4 10 CHILDS NEWS AND EVENTS 11/3/14 – 11/5/14 CHILDS attends European Staffing Industry Executive Forum in London 11/3/14 CHILDS advises Aspen Advisors in its sale to The Chartis Group The First Word: Let the Good Times Roll!! Now, How Long are They Going to Last? Lower mid-market M&A activity (deals under $500 million) has been white hot over the past year due to great business results and plenty of equity and debt capital chasing deals. As most of us know, these conditions tend to be present in good economic times and the economy typically moves in cycles. For those of us in the M&A world, we make it sport to follow trends and indicators that may provide some insight into where we are in the business cycle. When someone purchases an asset, whether it be a house, a business or a horse, the buyer is making a bet that the asset will appreciate. Acquirors who often use a substantial amount of debt in their purchases (private equity buyout funds, for example) are making an even bigger bet that the companies they buy will perform well in the short-term to service its debt and over the long-term in order to exit successfully. The impact of transaction timing on investment returns is easily demonstrated by comparing the returns of private equity and debt funds for 2002 to returns from 2006. As shown below, deals completed in 2006 were far less successful than those completed in 2002, presumably because those bought in 2002 appreciated substantially before the Great Recession. PE Funds 10/27/14 – 10/30/14 CHILDS attends the ACEP conference in Chicago, IL 25.0% 10/20/14 CHILDS advises Bear Data in its sale to Datalink 15.0% 10/3/14 CHILDS advises Vaco on its recapitalization with Quad-C Management 9/30/14 CHILDS advises itelligence on its acquisition of Symphony 9/29/14-10/2/14 CHILDS attends the ASIS security conference in Atlanta, GA 9/28/14-10/2/14 CHILDS attends the Oracle OpenWorld conference in San Francisco, CA 9/15/14-9/17/14 CHILDS attends the NAPEO conference in Miami, FL 8/29/14 CHILDS advises Best Doctors on its acquisition of Rise Health 20.0% 20.7% Debt Funds 21.3% 10.0% 5.7% 5.0% 6.6% – Vintage 2002 Vintage 2006 Most conventional research asserts that U.S. economic cycles last about seven years and that this is the latest recovery started in March of 2010. Following this logic, we are about five years into this recovery with two years to go. Based on this assumption, 2015 looks to be well-positioned and one would think that 2016 will also go well given that it is an election year and the incumbent government will be supporting the economy during such time. What about 2017 and beyond? Most research supports the concept that this recovery may, in fact, be longer than most due to the relatively slow pick-up in employment and wages. Additionally, the government substantially supported the economy in this cycle. The prevailing thought is that this cycle may be a nine years (absent negative world events). Thus, we could see good times for an additional four years or more. It seems that these strong M&A conditions may be here for a while. I certainly hope this is the case! Update on CHILDS Advisory Partners Year-to-date through November, we have closed 21 transactions, compared to 10 for all of 2013. Our close rate has been near 100%, indicating that pricing is firm and buyers are motivated. Our average transaction size has increased to $65 million in total enterprise value, reflecting the continued flow of high quality companies to the market, with a range of $15 - $175 million this year. CHILDS ADVISORY PARTNERS 3438 PEACHTREE ROAD NE PHIPPS TOWER, SUITE 1400 ATLANTA, GA 30326 PHONE: 404.751.3000 FAX: 404.751.3001 WWW.CHILDSADVISORYPARTNERS.COM Jim CHILDS 1 CHILDS Quarterly Update: 3Q 2014 RECENT CHILDS TRANSACTIONS has been acquired by has been acquired by has been recapitalized by has acquired has acquired October 2014 October 2014 September 2014 August 2014 A portfolio company of RLH November 2014 A portfolio company of Gryphon Investors A portfolio company of Gryphon Investors has acquired has been acquired by has been recapitalized by has been acquired by has acquired August 2014 August 2014 July 2014 July 2014 July 2014 debt recapitalization has acquired has been acquired by has been acquired by has been acquired by July 2014 June 2014 June 2014 May 2014 May 2014 has been recapitalized by has been acquired by has been recapitalized by has been recapitalized by has acquired April 2014 April 2014 April 2014 February 2014 February 2014 has acquired has been recapitalized by has been acquired by has been acquired by has acquired February 2014 December 2013 November 2013 November 2013 October 2013 has acquired has been acquired by has been recapitalized by has been acquired by has been recapitalized by A portfolio company of Gryphon Investors Conversion Capital September 2013 August 2013 Note: CHILDS represented company listed on top half of tombstone August 2013 May 2013 March 2013 2 CHILDS Quarterly Update: 3Q 2014 LOWER MIDDLE-MARKET M&A UPDATE LOWER MIDDLE-MARKET PRIVATE EQUITY DEAL FLOW Sources: Capital IQ, Dealogic, Pitchbook 3 CHILDS Quarterly Update: 3Q 2014 FACILITIES SERVICES SECTOR UPDATE Facilities services remains an active segment for industry consolidation and private equity investments, with deals focused on opportunities in related, but adjacent sectors. The facilities services sector remains attractive as companies continue to find outsourcing to be the most cost-effective solution for these required services. Key trends: PUBLIC COMPANY ANALYSIS Valuation Multiples 14.0x 12.0x Fragmentation/Consolidation: Many sub-sectors within facility services are highly fragmented with a few global players dominating the market. The security services market remains hot with consolidation as many lower middle market firms continue to buy up local and regional security businesses for geographic expansion. Additionally, larger security firms such as G4S continue to refine their own portfolio within the market as both buyers and sellers. Movement to Enhance Global Footprint/Brand: Within all sub-sectors of facility services, public strategic buyers remain active in an effort to diversify across geographies and verticals. Key acquirors in Q3 include: AECOM Technology, Compass Diversified, Gunnebo Security and Iron Mountain. 10.2x 8.0x 9.6x 9.1x 9.0x 6.0x 4.0x 2.0x 0.0x Route-Based Diversified Building Rental Services Services Forward Year EV/EBITDA Engineering & Construction Last Twelve Months Indexed Stock Price Performance 160 Continued Investment from Private Equity: Financial buyers continued to invest favorably within the facility services sector with multiple platform investments in Q3. Additionally, lenders reinforce a positive outlook on the sector as private equity buyers continue to win high profile auctions against strategic buyers such as: Pike Corporation, Packers Sanitation, Kellermeyer Bergensons, Miller Environmental, AmQuip Crane Rental, Access Information Management and Gulfstream Services. 150 We expect M&A activity to remain active as the market continues to take advantage of the low cost of financing and seeks alternatives to slow organic growth. Overall, industry valuations remain at multiyear highs, and investor interest in the sector should remain strong in the near term. 80 11.5x 10.0x 140 130 120 110 100 90 70 Nov-13 Jan-14 Route-Based Diversified Mar-14 May-14 Building E&C Jul-14 Sep-14 Nov-14 Rental S&P 500 Index RECENT M&A TRANSACTIONS Date Closed Buyer Target Target Description 11/12/2014 Undisclosed G4S Government Solutions Provides fire & emergency, facilities maintenance, and base operations support 11/5/2014 Leonard Green & Partners LP Packers Sanitation Services Inc. Provides contract cleaning and sanitation services to the food processing industry 11/3/2014 Great Lakes Dredge & Dock Magnus Pacific Corporation Remediation services and geotechnical contracting provider 10/21/2014 The Jordan Company Gulfstream Services Inc. Oilfield rental tools and services provider 10/21/2014 Berkshire Partners Access Information Management Provides records and information management services 9/29/2014 GI Partners Kellermeyer Bergensons Services Provides facilities management services to retail and grocery chains Note: Public company data as of November 14, 2014 4 CHILDS Quarterly Update: 3Q 2014 HUMAN CAPITAL MANAGEMENT SECTOR UPDATE The Human Capital Management sector continues to experience positive momentum as we move towards the end of 2014. Now nearly five full years into an economic recovery, many economists agree that we are currently in an elongated cycle with runway still ahead. It is believed that the European staffing cycle is approximately two years behind the U.S., indicating multiple years of expected growth to come. The number of U.S. temporary help services jobs rose by nearly 9% year-over-year in October. This is the fastest growth rate since April, according to seasonally adjusted figures from the U.S. Bureau of Labor Statistics. The temporary penetration rate continues to climb, reaching another new high of 2.11%. Over 237,000 temporary jobs have been added over the past year. Overall employment in the U.S. continues to improve, with the unemployment rate dropping to 5.8% in November. According to the Society for Human Resource Management, November hiring activity will reach four-year highs in both the U.S. manufacturing and services sectors. IT employment shows signs of strengthening with 0.2% growth in the number of IT jobs in October, reversing a nine-month trend, according to the TechServe Alliance. PUBLIC COMPANY ANALYSIS Valuation Multiples 14.0x 12.0x 10.0x 11.5x 10.0x 9.4x 8.0x 8.3x 6.0x 4.0x 2.0x 0.0x HRO IT/Prof C/ML Search Forward Year EV/ EBITDA Last Twelve Months Indexed Stock Price Performance 150 140 Key trends/notes: 130 Medical Scribe M&A Activity: The two largest medical scribe companies have traded in recent months. ScribeAmerica, the largest medical scribe company, was recapitalized by Chicago Growth Partners and PhysAssist was acquired by Team Health. Positive Growth for Public Companies: Public staffing companies reported positive revenue growth for the third quarter, with firms such as Robert Half, Resources Connection, Manpower, AMN, Randstad, On Assignment, and Kforce all experiencing positive quarters. Many public companies are also actively seeking acquisition opportunities as a way to increase growth and add services. 120 110 100 90 80 70 60 Nov-13 Jan-14 C/ML Mar-14 IT/Prof May-14 Jul-14 Search HRO Sep-14 Nov-14 S&P 500 Index RECENT M&A TRANSACTIONS Date Closed Buyer Target Target Description 11/4/2014 Impellam Group Lorien Resourcing IT recruitment and managed services firm in the U.K. 10/30/2014 Investcorp PRO Unlimited Managed services provider for contingent workforces 10/20/2014 Team Health PhysAssist Scribe Services Provides managed medical scribe programs to emergency departments 10/3/2014 Quad-C Management Vaco* Provides F&A, IT, and other professional staffing services nationwide 9/4/2014 The Jordan Company Capstone Logistics Outsourced supply-chain services to grocery, food service, retail and automotive industries 7/28/2014 Chicago Growth Partners ScribeAmerica* Provides managed medical scribe programs to outpatient, inpatient, and urgent care facilities *CHILDS acted as the exclusive financial advisor to Vaco and ScribeAmerica Note: Public company data as of November 14, 2014 5 CHILDS Quarterly Update: 3Q 2014 BUSINESS PROCESS OUTSOURCING SECTOR UPDATE PUBLIC COMPANY ANALYSIS Last quarter our newsletter highlighted three key trends influencing the BPO sector. They included: Valuation Multiples 1. Continued transition beyond “lift and shift” labor arbitrage to providing analytics and other value added insight; 12.0x 2. Clear shift to higher skill sets and professional markets that were not previously a focus area for BPO providers; 10.0x 3. The traditional service delivery model is quickly evolving and BPaas / cloud based models are overwhelmingly beating out more traditional BPO models. This quarter, Cognizant announced its intention to acquire TriZetto in a $2.7 billion transaction and entered into a transformative deal with Health Net. Together, these represent two of the largest transactions in the company’s history. Interestingly, these transactions exhibit each of the key themes we previously touched on taking place in the industry. These transactions meaningfully increase Cognizant’s operations in the healthcare sector and greatly enhance the company’s capabilities. The sector represents a major market opportunity for Cognizant due to the regulatory and other disruption that has taken place in the industry and participants’ demands to have end-to-end solutions to improve efficiencies. R. Chandrasekaran, Executive Vice Chairman of Cognizant India discussed these acquisitions and was enthused about the opportunities they provide the company. Ultimately, the acquired underlying industry software platform, running on infrastructure provided by Cognizant, delivered over the cloud, and paired with the appropriate services required to run the business process, will allow Cognizant to offer a fully integrated service to their clients. 10.0x 9.3x 8.0x 8.4x 6.0x 4.0x 2.0x 0.0x IT F&A AR Forward Year EV/EBITDA CC Last Twelve Months Indexed Stock Price Performance 130 125 Mr. Chandrasekaran spoke about how these transactions were tied to the Company’s broad desire to be at the forefront of the industry and exhibit the macro trends that he referred to as the “dual mandate” which seeks to simultaneously improve efficiency and scale with existing systems while driving business innovation through newer technologies. 120 These transactions clearly evidence Cognizant’s continued shift to more focused offerings away from pure labor arbitrage, increasing presence in attractive markets such as healthcare, and providing these services over a progressive cloud based model. 105 These moves, in conjunction with strong organic revenue growth in Q3 and profits coming in slightly ahead of expectations, have resulted in Cognizant trading less than 2% off its 52-week high. 10.6x 115 110 100 95 90 Nov-13 Jan-14 IT Mar-14 F&A May-14 A/R Collections Jul-14 Sep-14 Call Center Nov-14 S&P 500 Index RECENT M&A TRANSACTIONS Date Closed Buyer Target Target Description 9/15/2014 Cognizant Technology Solutions TriZetto IT and service solutions provider to the healthcare industry 7/15/2014 Allegis Group Talent2 Provider of HR business process outsourcing services 7/7/2014 Exlservice Holdings Blue Slate Solutions Human resources outsourcing provider 5/14/2014 Clearlake Capital Group, LLC ConvergeOne, LLC Provider of communications solutions and managed services 3/25/2014 Systems In Motion Zuna Infotech Provider of IT and business process outsourcing services 1/6/2014 Convergys Corporation Stream Global Services Provider of business process outsourcing services Note: Public company data as of November 14, 2014 6 CHILDS Quarterly Update: 3Q 2014 HEALTHCARE SERVICES SECTOR UPDATE So far in 2014, healthcare M&A markets have delivered robust activity and an increased number of closed transactions. Deal volume rose 10% over last quarter, to 326 transactions. M&A activity in the third quarter was up 19% versus a year ago, when 275 deals were announced. There are numerous factors influencing this activity including strategic initiatives, strong corporate coffers, availability of capital and low interest rates. The unprecedented demographics and opportunities created by the Affordable Care Act are also driving the scope and breadth of the current market. An increase in the number of insured patients may boost revenue, but with that comes additional strains on costs and resources. Provider and payor oriented services and solutions, therefore, remain at the forefront of investor attention. Valuation Multiples 14.0x 12.0x 12.0x 10.0x 11.4x 10.2x 9.7x 8.0x 8.4x 6.0x 4.0x 2.0x Key themes: PUBLIC COMPANY ANALYSIS Technology: Legislated shift away from fee-for-service toward outcomes-based reimbursement continues to drive growth in technology-enabled patient engagement and population health management. Demand-based shift toward IT solutions that integrate inpatient and ambulatory settings is contributing to innovation and growth around Electronic Medical Record (EMR) platform technology. Additionally, with the growing prevalence of higher insurance deductibles and co-pays, we expect providers to increasingly seek technology solutions for patient payments and collections. Outsourced Services: Acute care hospitals and alternative site healthcare providers are facing increased budgetary pressures and placing a greater emphasis on cost savings initiatives. As a result, we expect there will be further growth and adoption of third-party outsourced services. Outside parties are increasingly being used to manage various non-core functions within hospital facilities to reduce operating costs. Alternate Site Care: Improved service and lower out-of-pocket costs for patients remain core drivers of growth in this segment. With no apparent end to system-wide cost pressures in sight, we expect continued patient and procedure volume to be directed away from hospitals and toward outpatient and ambulatory facilities. 0.0x Technology Outsourced Services Alternate Site Providers Home Healthcare Hospitals Forward Year EV/EBITDA Last Twelve Months Indexed Stock Price Performance 160 150 140 130 120 110 100 90 Nov-13 Jan-14 Mar-14 Outsourced Services Alternate Site Providers May-14 Jul-14 Technology S&P 500 Index Sep-14 Nov-14 Hospitals Home Healthcare NOTABLE M&A TRANSACTIONS Date Closed Buyer Target Target Description Announced OptumHealth Care Solutions Alere Health Diagnostic tools and health-monitoring solutions for payers Announced Global Health Exchange Vendormate Vendor relationship management software 11/3/2014 The Chartis Group (RLH) Aspen Advisors* Strategic planning and healthcare information technology consulting services 10/23/2014 LLR Partners Phreesia Point-of-sale service platform 10/01/2014 Geisinger PrimeMed P.C. Diagnostic imaging, nuclear medicine, outpatient medical lab services, physical therapy and diagnostic sleep studies 7/16/2014 AmSurg Sheridan Healthcare Outsourced comprehensive physician services *CHILDS acted as the exclusive financial advisor to Aspen Advisors in its acquisition by The Chartis Group Note: Public company data as of November 14, 2014 7 CHILDS Quarterly Update: 3Q 2014 IT SERVICES SECTOR UPDATE M&A activity in the IT Services sector remained strong in the third quarter, with over 240 transactions closed or announced. This is in line with M&A activity in the previous quarter and 10% higher than M&A activity during the third quarter of 2013. We continue to see rich valuations in this sector, especially for companies focused on cloud solutions/services and managed services/hosting. Availability of cheap credit is certainly a contributing factor; however, interest in these capabilities on the buyer/investor front is fueling heightened valuations as well. This is also true in the public markets, with managed services/hosting companies trading at an average of 10.9x 2014E EBITDA versus 8.6x for consulting services firms. Some key trends that we are seeing specifically in the cloud and managed services/hosting sectors are below. PUBLIC COMPANY ANALYSIS Valuation Multiples 12.0x 10.0x 8.0x 8.6x 8.3x 7.0x 6.0x 4.0x 2.0x 0.0x Managed Services/Hosting Key trends: 10.9x Consulting Services Federal IT Services Systems Integrators/VARs Forward Year EV/EBITDA Continued Shift to Managed Services: The managed services market is forecast to grow at a 12.0%+ CAGR over the next five years, compared to the overall IT services market growing at a 5.0% CAGR. Industry growth is driving demand and healthy valuations, with many managed services/hosting providers selling at over 11.0x EV/EBITDA. Explosive Growth in Cloud Computing: The global Cloud market is forecasted to grow nearly 5x from $49.6 billion in 2012 to more than $241.0 billion in 2020 driven by a shift from on-premise to Cloud hosting platforms. Amazon Web Services (AWS) ranked #1 Cloud IaaS. Gartner recently ranked AWS as the top IaaS provider ahead of Microsoft, Google, VMware and many others. AWS has a large and growing technology partner ecosystem that should continue to benefit from the demand for AWS’ offering. Last Twelve Months Indexed Stock Price Performance 120 110 100 90 80 70 Nov-13 Jan-14 Mar-14 Consulting Services Federal IT Services S&P 500 Index May-14 Jul-14 Sep-14 Nov-14 Managed Services/Hosting Systems Integrators / VARs RECENT M&A TRANSACTIONS Date Closed Buyer Target Target Description Announced Wipro ATCO I-Tek Hosted IT solutions and application management 11/6/2014 Blackstone / Accuvant FishNet VAR and IT solutions provider with focus on security solutions 10/31/2014 RLH / The Chartis Group Aspen Advisors HCIT services provider 10/20/2014 Datalink BEAR Data Solutions IT solutions provider with focus on IT infrastructure 10/15/2014 Data Intensity, LLC CLEAR MEASURES Inc. Remote database administration, analytics, and business services 10/1/2014 Cosentry Red Anvil Managed data center provider Note: Public company data as of November 14, 2014 8 CHILDS Quarterly Update: 3Q 2014 SOFTWARE SECTOR UPDATE PUBLIC COMPANY ANALYSIS The market outlook for software remains strong. Key trends and growth within CHILDS three main verticals include: Enterprise Software: − − Global Enterprise Software spend is estimated to hit $320.5 billion by the end of 2014 and grow 7.3% to $343.8 billion in 2015 The use of collaboration technologies, data analytics and mobile devices have increased adoption and popularity of enterprise software over the last few years SaaS: − − Demand for cloud solutions will continue to be a key driver of the overall software market. The $156 billion market is forecast to grow by more than 15% each year through 2017 CRM is expected to be the leading subsector within the SaaS ecosystem for the next five years, while conjointly representing 42% of the 2014 total SaaS market HR Technology: − − The HR technology market is expected to grow 8.1% from $9.3 billion in 2014 to $10.1 billion in 2015 Key drivers for HR technology market include further adoption of mobility, analytics, SaaS and social solutions Strategic and financial buyers continue to have a strong appetite for acquisitions and investments with large scale software transactions continuing into the second half of 2014. SAP and Oracle continue their heavy-weight acquisition battle with the announcements of agreements with Concur and TOA, respectively. The healthcare IT market saw one of its first large consolidations with Cerner’s announcement to acquire Siemens HIT division. Finally, Vista Equity announced a sizeable buyout of the infrastructure/BI software company, TIBCO. While the market for sellers remains attractive, there is evidence of higher volume of opportunities in the market. Global software M&A deal volume has increased 6.0% year-over-year, and we expect this trend to continue due to the sizeable reserves of dry powder for strategic and financial buyers and favorable debt markets. Key trends in the debt and equity market include: Valuation’s have reached pre-recession highs: across all industries, average mid-market revenue and EBITDA multiples have reached 1.58x and 9.8x, respectively Increased total leverage/EBITDA multiples for middle market LBOs: Q2 ‘14 exceeded 2007 leverage levels at 5.7x, up from 4.8x in 2013 and 4.6x in 2012 Significant amounts of private equity capital raised before the downturn have created buying power: $466 billion of dry powder is highest since 2009 Valuation Multiples 80.0x 70.0x 72.4x 60.0x 50.0x 40.0x 30.0x 20.0x 23.0x 17.1x 10.0x 7.3x 0.0x 4.7x SaaS 3.4x HR Technology Forward Year EV/EBITDA Enterprise Software Forward Year EV/Revenue Last Twelve Months Indexed Stock Price Performance 130 120 110 100 90 80 70 Nov-13 Jan-14 Mar-14 Enterprise Software May-14 SaaS Jul-14 Sep-14 HR Technology Nov-14 S&P 500 Index RECENT M&A TRANSACTIONS Date Closed Buyer Target Target Description 9/29/2014 Vista Equity TIBCO Infrastructure and business intelligence software 9/14/2014 Cognizant TriZetto IT and service solutions provider to the healthcare industry 9/8/2014 SAP Concur Integrated travel and expense management solutions 8/31/2014 Oracle TOA Cloud-based on-demand mobile workforce management and field service management solutions 8/5/2014 Cerner Siemens Medical Solutions Healthcare information technology products and software solutions Note: Public company data as of November 14, 2014 9 CHILDS Quarterly Update: 3Q 2014 ABOUT CHILDS ADVISORY PARTNERS CHILDS Advisory Partners provides exceptional investment banking services to high-performing business services and techenabled companies. Our unique combination of sector focused coverage, process excellence, and strength of team allow us to maximize value – and achieve successful outcomes for our clients. Collectively, our senior bankers have executed over 450 M&A and financing transactions. CHILDS is a member of FINRA and SIPC and is a registered broker-dealer. OUR SERVICES Sales and Recapitalizations – CHILDS works with management teams, financial sponsors, and special committees to provide crucial insights into the intricacies and nuances of sale processes MERGERS & ACQUISITIONS Strategic Acquisitions ‐ Our disciplined methodology coupled with our industry relationships makes CHILDS an ideal buy‐side partner CHILDS proprietary knowledge database consists of active debt and equity investors focused on service businesses (senior debt through mezzanine and growth equity) CAPITAL RAISES CHILDS is continuously in the market assisting its clients raise capital for a multitude of purposes including organic growth, acquisitions, and one‐time owner dividends FINANCIAL & STRATEGIC ADVISORY CHILDS can act as a strategic consultant to help leadership teams develop their strategic road map in order to create and enhance shareholder value CHILDS can undertake a detailed analysis of a company’s tangible and intangible valuation drivers as a separate undertaking or as a precursor to an M&A assignment SECTOR FOCUS BUSINESS AND TECH-ENABLED SERVICES FACILITIES SERVICES HUMAN CAPITAL MANAGEMENT BUSINESS PROCESS OUTSOURCING HEALTHCARE SERVICES IT SERVICES SOFTWARE CONTACT INFORMATION Jim Childs Managing Director Phone: (404) 751-3002 Email: [email protected] Ross DeDeyn Managing Director Healthcare Services Phone: (404) 751-3018 Email: [email protected] Tom Donahue Managing Director Tech-enabled Services/Software Phone: (617) 290-5433 Email: [email protected] Don Holbrook Managing Director Tech-enabled Services/Software Phone: (949) 276-8715 Email: [email protected] Cooper Mills Managing Director Business Services Phone: (404) 751-3003 Email: [email protected] Jason Wallace Managing Director Business Services Phone: (404) 751-3020 Email: [email protected] Alan Bugler Director Business Services Phone: (404) 751-3004 Email: [email protected] Dave Phillips Director Business Services Phone: (904) 292-9305 Email: [email protected] Bob Koven Vice President Tech-enabled Services/Software Phone: (404) 751-3019 Email: [email protected] 10