May 27 Minutes - The Massachusetts eHealth Institute

Transcription

May 27 Minutes - The Massachusetts eHealth Institute
MINUTES
Massachusetts Health Information Technology Council
Meeting
May 27, 2009
9:00 – 10:30 am
Matta Conference Room
One Ashburton Place
Boston, Massachusetts
MINUTES
MASSACHUSETTS HEALTH INFORMATION TECHNOLOGY COUNCIL
May 27, 2009
Attendees:
Council Members
JudyAnn Bigby, MD - (Chair) Secretary of Health and Human Services
(Leslie Kirwan - Secretary of Administration and Finance)**
Represented by: Marcie Desmond
Tom Dehner - Director of Medicaid
Deborah Adair - Director of Health Information Services / Privacy Officer
at Massachusetts General Hospital
David S. Szabo - Partner with Nutter, McClennen & Fish, LLP
Lisa Fenichel, M.P.H. - E-Health Consumer Advocate at Health Care For
All of Massachusetts
Other
David Martin (EOHHS)
Glen Shor
Charles Townley (Rep. Sanchez, Committee on Public Health)
John Halamka
Ray Campbell (MHDC)
Greg DeBor (CSC)
Adam Delmolino (MHA)
Jessica Long (COBTH)
Lorllyn Allan (Lahey Clinic)
Alan Macdonald (South Shore Hospital)
Rebecca Kaiser (Partners Healthcare)
Lisa Nash (Health Care for All)
Barbara Klein (Concordant)
Jodi Holman (Concordant)
Diane Stone (Stone & Heinold Associates, LLC)
Jerilyn Heinhold (Stone & Heinold Associates, LLC)
Krystle Teamer (Regis College, Graduate Nursing Student)
Darline Joseph (Regis College, Graduate Nursing Student)
Nicole Young (Regis College, Graduate Student)
Katie Dickie (Regis College)
Kerry Folkman (Regis College)
Colleen Cormier (Regis College)
Karen Welsh (student)
MTC Staff
Mitch Adams
Glen Comiso
Bethany Gilboard
Judy Silva
Barbara-Jo Thompson
David O’Brien
Rick Shoup
The seventh meeting of the Massachusetts Health Information Technology Council was held
on May 27, 2009, in the Matta Conference Room at One Ashburton Place in Boston,
Massachusetts.
Secretary Bigby called the Meeting to order at 9:06 a.m.
AGENDA ITEMS
I. Review and Approve Minutes for May 6.
After motions made and seconded, it was unanimously agreed to accept the draft minutes as the
official minutes of the May 6th meeting.
II. Presentation, “NEHEN, MA-Share and MHDC Briefing to HIT Council”
John Halamka, of Ma-Share; Ray Campbell of MHDC and Greg DeBor of NEHEN gave a
combined presentation to the Council on The State of the Health Information Exchange in the
Commonwealth in 2009. (Incorporated as part of the minutes)
In spirit of all for one and one for all rather than approaching the topic from separate angles, the
three presenters collaborated to present a unified presentation. All three are non profits and all
are regional. All receive grant funding which is not ideal, and was referred to by the group as
“the gift that keeps on costing.”
During the presentation Council members raised several questions. Questions included asking
the presenters to expound on the statement regarding “60 Million” transactions. Greg DeBor
handed out a fact sheet. (Incorporated as part of the minutes)
Does every licensed plan in Massachusetts have access to the new NEHEN? Greg DeBor
explained they do not, but he will get the Council the information on how many do, and their
capability to access the system. The presenters were asked about cost, they explained it is a
monthly subscription fee and from a provider perspective it is cost effective.
Delivery methods include secure email, fax or electronic Health Record.
In closing Ray Campbell explained he has worked with the state and would like to offer some
“policy” advice. Chapter 305 funds need to be kept in perspective. Money is not as important as
the policy. There is not a successful exchange unless the public and private collaborate. They
need to harmonize. The State needs to leverage existing organizations. There is a desperate
need for point person, probably the Executive Director of MeHI, who should be the voice of
HHS and in total sync with the Secretary. Vendors should be placed on a value added provider
list. The $15 million at MeHI should be leveraged for federal dollars any remaining dollars
could be used as a revolving loan fund.
The Council also asked questions regarding the areas served by NEHEN and the software, opt in
and opt out provisions, meaningful use, and the expectations of how to fulfill it.
III. Discussion – Draft of the Key Elements of a State-Wide Strategic Plan (Rick Shoup)
Secretary Bigby asked Rick Shoup to give a summary of the draft that had been sent to the
Council a week prior.
Rick Shoup explained the purpose of the planning elements document was to provide annotated
planning elements.
It is for consultants to know how they would conduct an overall planning process.
This is an overview of the approach. (Presentation is incorporated as part of the minutes)
We have a very aggressive time line, to insure we get federal funding and reimbursement.
The Council had a discussion on Chapter 305 and its requirement that consumers have secure
access to their own health record. It may be a PHR and may not be; which is an important
distinction. Supporting PHRs maybe something we can’t afford to do, but the Council needs to
pay attention to the requirements of 305. They also discussed one HIE vs. many and how it is
determined.
Meeting adjourned at 10:30 am.
NEHEN, MA-SHARE and MHDC
Briefing to HIT Council
Boston MA
Boston,
May 27, 2009
Planned Discussion
• Organizational Roles and Relationships
• Expertise
• Lessons Learned
• How Our Organizations Can Help the Commonwealth
• Relationship with the Commonwealth
©2009 CSC and NEHEN
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2
Massachusetts Health Information Exchange
The State of Health Information Exchange
g in the State in 2009
• Through voluntary funding and a collaborative approach, Massachusetts
has created one of the most mature, proven HIE infrastructures in the
nation:
– Multi-stakeholder
– Non-profit
– 12+ years in the making
– Public and private investment
– Comprehensive and inclusive
– Forward-looking and nationally recognized
– Strong track record, connections, relationships and leadership in industry and
national direction
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Our Organizations and Roles
Organization
Since
Ownership, Business Model
and Direction
Role
1978
• Neutral convener, educator and
facilitator
• Non-profit
• Continue and expand convening role and
forums
1997
• Payer-provider transaction processing;
HIPAA administrative solution
• Payer/provider owned
• Acquiring MA-SHARE’s assets
• Converting to non-profit 501(c)3 and
reincorporating as “New
New England
Healthcare Exchange Network”
• New combined mission of administrative
and clinical HIE
2003
• Simplify health information exchange
( i
(primarily
il clinical
li i l d
data)
t ) among regional
i
l
entities
• Subsidiary of MHDC
• Merging
M i with
ith NEHEN tto provide
id combined
bi d
administrative and clinical HIE
2006
• Extending NEHEN services to small
providers through a hosted solution
• Payer-funded NEHEN subsidiary
• Planning to leverage hosted infrastructure
to support clinical HIE with such functions
as:
• Community provider directory
• Portal / viewer for small providers
• Program manager for NEHEN,
1959
((local
NEHENNet and MA-SHARE
healthcare • Consultant / project manager for EMHI
practice
• Advisor to participants as a healthcare
since 1996)
consulting and technology company
©2009 CSC and NEHEN
781-890-7446
• No ownership stake in any of the above
• Commonwealth vendor under ITS07/23/33
• Continued commitment to local, national
and global public/private collaboration on
administrative simplification and HIE
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Participation
Organization
Participation
Broad Participation
Limited
•
•
•
•
•
•
•
Institutional /Board members (17)
Providers (30)
Commercial payers (7)
State agencies (3)
Oth healthcare
Other
h lth
members
b
(21)
IT, consulting and services (35)
Individuals (70)
The following participate in at
least 3 out of 4 of: MHDC CIO
Forum, NEHEN / NEHENNet,
MA-SHARE and EMHI:
The following participate in only
MHDC CIO Forum and / or
NEHEN:
•
•
•
•
Providers (27)
Commercial payers (8)
Affiliated clearinghouses / services (3)
EOHHS / MassHealth
• Including EMHI, past or present:
• Providers (11)
• Payers (4)
• EOHHS
• SureScripts-RxHub
•
•
•
•
•
Hospitals and large practices (11)
Solo and small provider practices (41)
Health centers (12)
Ancillary services providers (25)
Billing services (8)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Atrius Health
Beth Israel Deaconess
Blue Cross Blue Shield of MA
Children’s Hospital
Dana Farber Cancer Institute
EOHHS
Harvard Pilgrim
Lahey Clinic
Mass. Eye & Ear Institute
MHDC
Neighborhood Health Plan
Partners HealthCare
Tufts Health Plan
Tufts Medical Center
Winchester Hospital
• L
Locall
• HIE collaborative activities
• MAeHC QDC
• MA EOHHS IT strategy and ESB
• Commonwealth Connector
• National
• Broad healthcare IT and management
consulting; outsourcing
• ONC (NHIN)
• Federal agencies
©2009 CSC and NEHEN
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Baystate Health
BMC HealthNet
Boston Medical Center
Cambridge Health Alliance
Cape Cod Health
Caritas Christi
Emerson Hospital
Fallon Clinic
Franciscan Hospital for Children
Health New England
Jordan Health Services
Lawrence General Hospital
Lifespan
Lowell General Hospital
Morton Hospital
Network Health
Northeast Health System
South Shore Hospital
y
Southcoast Health System
St. Joseph Health Services
UMass Memorial Health Care
UnitedHealthcare
Westerly Hospital
An additional 97 “small”
providers and service providers
( shown
(as
h
by
b category
t
ffor
NEHENNet)
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May 27, 2009
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NEHEN’s Value Proposition
• A single solution for administrative simplification
Blue Cross Blue Shield
of Massachusetts
. . . provider staff
uses the same system
process the same transaction
to p
every time for every payer.
BMC HealthNet
Harvard Pilgrim
Health Care
Health
New England
MassHealth
(MA M
Medicaid)
di id)
Medicare
For every Insurance Card
presented . . .
Health
IInsurance
A
Health
Insurance
B
Health
IInsurance
C
©2009 CSC and NEHEN
Health
Insurance
D
• Eligibility verification
• Referral authorization
• Referral inquiry
• Claim submission
• Claim status inquiry
• Remittance advices
• Other
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Neighborhood
g
Health Plan
Network Health
Alliance
T ft Health
Tufts
H lth Plan
Pl
National payers
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MA-SHARE Functionality
• Two lines of service
– Rx
R G
Gateway
t
• Integrates provider EMRs with national network (SureScripts-RxHub)
• Adoption to-date limited to organizations with proprietary EMRs
– CDX G
Gateway
t
• Uses Continuity of Care Document (CCD),standard to “push” data to interested
parties
• Discharge summary pilot in place; exploring other use cases
• Servicing current community interests
– Bi-directional data exchange within and across provider organizations
– Payer
P
interest
i t
t iin using
i CCD P
Push
h tto manage members’
b ’h
health
lth
– Using referral management and other capabilities to manage malpractice risk
– Standardized quality reporting
– Aligning with other HIE efforts, most notably the Eastern Massachusetts
Healthcare Initiative (EMHI)
©2009 CSC and NEHEN
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NEHEN / MA-SHARE Collaboration
• NEHEN and MA-SHARE developed separately for historical reasons but
have mutual cases for collaboration
– Visions and plans for health information and interoperability, administrative
and clinical, are merging
– Considerable overlap in governance and participation
– Already
Al d sharing
h i common architecture,
hit t
iinfrastructure
f t t
and
d supportt services
i
• Investment and return
– Leading healthcare organizations in MA and RI have invested over $20M in
NEHEN and MA
MA-SHARE
SHARE over the last 10+ years
– Avoided many millions more in labor, IT and compliance costs had they
attempted to address requirements separately
• Consolidation is planned for June 2009
– In progress since August 2008
– Expecting additional investment from Eastern Massachusetts Healthcare
Initiative (EMHI) participants already funding NEHEN
• EMHI participants see the combined NEHEN / MA-SHARE as a solution to meet
HIE requirements in ARRA HITECH
©2009 CSC and NEHEN
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Working Towards Mutual Service Offerings
With Continued Focus on Core Priorities
Administrative
• Continuing “compliance” and tactical support
Clinical
• CCD Push / Results Delivery
– NewMMIS
– Additional use cases
– New or updated standards
– Expanded membership
• ICD-10
• Resulting support for sustainability
• 5010
• Rx Gatewayy
– Further coordination with national
standardization and interoperability efforts
(e.g., CAQH, etc.)
– Near-term enhancements requested users
– Relative to external influences
• SureScripts-RxHub developments
• NEHENNet p
portal rollout and adoption
p
• Vendor
V d capabilities
biliti
• Increasing “Classic” membership
• Adding payers and payer functionality
(national, Fallon, etc.)
• CMS and other policies
• Community Provider Directory
IInfluenced
fl
db
by
EMHI
• Claim-centric workflow / denial
management
• Consolidated management
g
and g
governance
• Jointly-developed combines services
©2009 CSC and NEHEN
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Health Delivery Services
May 27, 2009
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Combined Mission
The New England Healthcare Exchange Network, Inc. (NEHEN) promotes the
i t
interoperability
bilit off h
health
lth iinformation
f
ti ttechnology,
h l
electronic
l t i h
health
lth records,
d and
d
clinical and administrative health information exchange across organizational
boundaries in the New England health care community.
NEHEN’s efforts are directed at improving patient safety, satisfaction and the
overall patient experience; simplifying the complexity of health care operations;
removing barriers to automation though greater use of information technology; and
reducing overall costs for all participants
participants. NEHEN shares best practice with all
interested parties and provides innovative business and technical solutions to make
information available wherever it is needed to treat patients safely and to help the
community operate at a world-class level of efficiency and value.
NEHEN emphasizes collaboration, a federated model, standards-based information
exchange and protection of patients’ rights to confidentiality and control over their
health records.
©2009 CSC and NEHEN
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10
Current NEHEN Fee Structure
Participant
p
Level of Ongoing
g g Investment is TBD,, Consistent with MA-SHARE Fees,,
Depending on Effort, Goals and Potential Sources of External Funding
NEHEN Classic
Participant Type /
Tier
Payer
IDN /
Hospital
System
Single
Hospital
Physician
Group
Diagnostic
Facility
Notes:
Per Member Fee
NEHEN.NET Portal
Monthly
Annual
Definition / Criteria
Participant Type /
Tier
Large
$15,450
$185,400
> 2M members
Medium
$10,300
$123,600
250K – 2M members
Small
$5,150
$61,800
< 250K members
Large
$15,450
$185,400
> $2B gross revenue
Medium
$7,725
$92,700
$750K - $2B gross revenue
Small
$5,150
$61,800
<$75K gross revenue
Large
$7 725
$7,725
$92 700
$92,700
> $500M gross revenue
Medium
$3,090
$37,080
$100-500M gross revenue
Small
$2,060
$24,720
< $100M gross revenue
Large
$6,180
$74,160
> 200 physicians
Medium
$3,090
$37,080
50-200 physicians
Small
$1,030
$12,360
< 50 physicians
Large
$3,090
$37,080
>$25M gross revenue
Small
$1,030
$12,360
$0-25M gross revenue
Per Member Fee
Monthly
Annual
Single Hospital
$509
$6,108
Health Center
$259
$3,108
Large
$509
$6,108
> 2000 claims / month
Medium
$359
$4,308
1000-2000 claims / month
Small
$209
$2,508
< 1000 claims / month
Large
$509
$6,108
> 8000 claims / month
Medium
$384
$4,608
5000-8000 claims / month
Small
$259
$3,108
< 5000 claims / month
Large
$209
$2,508
> 8 physicians
Small
$129
$1,548
2-8 p
physicians
y
$109*
$1,308*
*Currently FREE to
provider (subsidized by
NEHENNet supporting
payers)
Ancillary
Provider
Billing
Agency
Physician
Practice /
Clinic
Solo Practitioner
Definition / Criteria
All rates as of April 2008
Classic – Rates increase 3% annually. Budget is allocated 60% to ongoing support, 40% to R&D.
NEHENNet – Payers are subsidizing development and pilot based on a proportion of covered lives, in addition to fees.
©2009 CSC and NEHEN
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May 27, 2009
11
Commonwealth Infrastructure for EHRs and HIE
Provide Structure, Manage Connections and Deliver Information
Tracking
• What scope should an interoperability
solution encompass to be complete?
Mailroom
Packet
Storage
– Provide address lookup?
– Pickup your message?
– Secure your message while in transit and
check permissions for sending it?
Delivery
Service
Packet
Delivery
– Provide routing and tracking?
– Store yyour message
g for p
pickup
p or delivery?
y
• What should a community solution
solution’s
s
boundaries be in order to provide value?
– Negotiate standard formats?
Receiver’s
Trash Bin
Sender
Mailroom
– Print or present your message for viewing?
– Set rules for how the receiver uses your
message?
Receiver
Receiver
Mailroom
Packet
Pickup
Sender
Tracking
Provider
Directory /
Routing
Message-inTransit
Database
Provider
Directory /
Routing
Message-inTransit
Database
– Move it from doorstep to doorstep?
– Store it at the receiver destination for routing
within the organization?
– Provide tracking, viewing and printing
services?
– Handle translation to and from standard
f
formats
t att one or both
b th ends?
d ?
– Provide services for routing within the
organization?
©2009 CSC and NEHEN
Internet
/ Network
Sender’s
Clinical System
(EMR, Ancillary
System, Clinical
Data Repository,
Portal, Interface
Engine etc
Engine,
etc.))
Sender’s
HIE
Gateway
Receiver’s
HIE Gateway
Tracking
g
Tracking,
g,
Viewing and
Printing
Receiver’s
Clinical System
(EMR, Ancillary
System, Clinical
Data Repository,
Portal, Interface
Engine etc
Engine,
etc.))
Interoperable Health
Information Exchange
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Visit/Discharge Summary Exchange
Send / push / route hospital data to interested parties
p As a result of a referral,
admission, or emergency, patient
registers in hospital
q Patient receives care and
details are noted in hospital
medical record
t HIE service checks
provider directory for
routing instructions
s Standard format
discharge summary or ER
report is transmitted to HIE
network
o Consents and provider
routing preferences are
sent to HIE service
n Patient visits PCP or specialist and
r Patient is discharged
establishes trusted relationship and
consents for release of data
from hospital
u HIE service routes
discharge summary to PCP,
p
or other interested
specialist
and trusted party (e.g.,
health insurance case
manager)
©2009 CSC and NEHEN
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Referrals
Send / push / route visit and other data in support of referral consultation
o Provider refers patient to a specialist,
hospital or other provider for
consultation or service
p HIE service submits
referral authorization request
to payer for approval and
referral #
q HIE service checks provider
directory for routing instructions
and sends referral request with
pertinent patient information /
history diagnosis and service
history,
requested to consulting provider;
business rules can be stored in
HIE service for elements of realtime decision support
t HIE service routes visit
s Standard format visit
n Patient visits PCP or
specialist and
establishes
t bli h trusted
t
t d
relationship and
consents for release of
data; consents and
provider routing
preferences are sent to
HIE service
©2009 CSC and NEHEN
summary with
consultation notes
transmitted to HIE
network
summary to PCP, specialist
or other interested and
trusted party (e.g., health
insurance case manager)
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r Patient visits consulting
provider, receives services, and
details are noted in patient chart
, electronic medical record or
other result is created (e.g., at
lab)
May 27, 2009
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Admission Notification
Send / p
push / route admission notification to p
payers
y
and p
providers
o Consents, provider routing
preferences, and admission
notification notice are sent to
HIE service
i
p HIE service checks
provider directory for routing
i
instructions
i
and
d sends
d
admission notification to
patient’s preferred payer and
provider
n Patient visits hospital or
other provider and establishes
trusted relationship and
consents for release of
admission notification data
q Authorized payers
and providers are
notified of patient
hospital admission
©2009 CSC and NEHEN
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Laboratory Results
o Consents, lab results,
and provider routing
preferences are sent to HIE
service
p HIE service checks
provider directory for routing
instructions and sends
laboratory results to patient’s
preferred provider
n Patient undergoes tests
from his or her physician,
establishes trusted
relationship and consents for
release of laboratory data
q Authorized providers
can access patient’s
laboratory results
©2009 CSC and NEHEN
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16
Standardized Quality Data
Send / p
push / route visit and other data for standardized q
quality
y reporting
p
g ((and other
reporting)
o Consents, provider
routing preferences and
applicable data are sent to
HIE service
n Patient visits PCP,
specialist, hospital or other
provider and establishes
trusted relationship and
consents for release of data
©2009 CSC and NEHEN
p Standard format visit summary or
batch with data for determining quality
metrics is sent to payer, government
agency or other quality metrics
organization based on patient consent
and business rules in HIE service
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Community Provider Directory
p HIE service consolidates
organizational provider
information into a single
community provider directory
n Provider
organizations track and
maintains internal
provider directory
p
y
©2009 CSC and NEHEN
o Provider information
from each provider
organization is sent to HIE
service
i
q Authorized HIE users
can access community
provider directory
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Architecture Overview
Local Gateway Participant
EMRs and Other
Enterprise
Systems
Secondary
Local System
Interface
Engine
or Portal
E-Mail
Server
Local Gateway Participant
Published
Patient Data
Published
Patient Data
Local Provider
Directory
Local Provider
Directory
HIE Application
Server / Gateway
HIE Application
Server / Gateway
CCD Standard
Messages,
e-mail or fax
encapsulation
Web
Server
Fax Server
Summary /
Results
Viewer
• Local
L
l gateway
t
users control
t l integration,
i t
ti
etc.
t
• Can leverage infrastructure for internal integration
• Interfaces can be direct or use interface engine or similar tools
Fax Server
Internet /
Network
N t
Network
kS
Subscriber
b
ib
Web
Server
Fax
E-Mail
Server
Secondary
Local System
Summary / Results
Viewer
H t d Portal
Hosted
P t l
E-Mail
Server
Printer
• No infrastructure support requirement – just Internet connection,
fax or e-mail
©2009 CSC and NEHEN
Web
Server
EMRs and Other
Enterprise
Systems
CCD Standard Messages,
HTTP encapsulation
E-mail, fax or
HTTP encapsulation
Summary /
Results
Viewer
Interface
Engine
or Portal
Published Patient Data
External
Networks
Community Provider Directory
HIE Application
Server / Gateway
S
G t
• Hosted by service provider (MA-SHARE)
• Provides document / data storage, HTTP viewing for subscribers,
and common provider index
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Delivery
Services
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April
8, 2009
May 27,
2009
19
Conclusions
• More than 10 years of operational data exchange in Massachusetts,
moving
g over 60 million transactions p
per year
y
– Self sustaining organizations that have engaged the majority of stakeholders
in the state to implement healthcare information exchange policy, governance
and technology
– National leadership in standards, healthcare information exchange and
administrative simplification
• Together, NEHEN and MA-SHARE can play an expanded role in
supporting
ti other
th iimportant
t t regional
i
l iinitiatives,
iti ti
iincluding:
l di
– Qualifying Massachusetts providers for ARRA HITECH incentives by
satisfying requirements for health information exchange
– Supporting health information exchange activities of the Massachusetts
eHealth Collaborative (MAeHC) across Massachusetts communities
– Implementing a statewide health information network as mandated in Chapter
305 and further support of Chapter 58
– Serving the evolving market for information related to performance-oriented
contracts, medical homes, etc.
©2009 CSC and NEHEN
781-890-7446
Health Delivery Services
May 27, 2009
20
What Can the Commonwealth Do?
• Participate in multi-stakeholder collaborations
• Work with the payers, providers, and patients in the Commonwealth to
development policies and deploy technologies needed to achieve
meaningful use of HIT
• Leverage the expertise of our existing Massachusetts organizations
which are recognized as leaders in the field
• Communicate the Commonwealth’s leadership
p and readiness in order to
attract Federal funds.
©2009 CSC and NEHEN
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May 27, 2009
21
Discussion – Thank You!
Ray Campbell
Executive Director & CEO
Massachusetts Health Data Consortium
[email protected]
John Halamka
CIO, Beth Israel Deaconess Medical
Center and Harvard Medical School
[email protected]
Greg DeBor
Partner, Health Delivery
CSC
[email protected]
@
NEHEN AND MA-SHARE
Program Manager
Electronic health record interoperability
and health information exchange
WORKING TOGETHER TO IMPROVE HEALTH CARE –
COORDINATING AND COLLABORATING ACROSS CLINICAL,
ADMINISTRATIVE AND ORGANIZATIONAL BOUNDARIES
Participating Organizations
• athenahealth.com*
• Atrius Health*
• Baystate Health* / Health New
England*
• Blue Cross Blue Shield of MA*†
• BIDMC / CareGroup
• Boston Medical Center*† / BMC
HealthNet*
• Brockton Hospital*
• Cambridge Health Alliance* /
Network Health*
• Cape Cod Health*
• Caritas Christi*
• Children's Hospital*†
• Community Care Alliance†
• Dana Farber*
• Emerson Hospital*
• Commonwealth of
Massachusetts Executive Office
of Health and Human Services*†
• Fallon Clinic*
• Franciscan Hospital for Children*
• Harvard Pilgrim Healthcare*†
• Healthcare Data Exchange
(HDX)*
• Jordan Health Systems*
• Lahey Clinic*†
• Lawrence General *
• Lifespan*
• Lowell General Hospital*
• Mass Eye & Ear Infirmary*†
• MedAvant *
• Morton Hospital*
• NEHENNet subscribers*
• Neighborhood Health Plan*
• New England Medical Center*
• Northeast Health Systems*†
• Partners Healthcare System*†
• South Shore Hospital*
• Southcoast Health System*
• SureScripts RxHub†
• Tufts Health Plan*†
• UMassMemorial Health Care*
• United Healthcare*
• Westerly Hospital*
* NEHEN
† MA-SHARE
Two collaborative Massachusetts-based
initiatives, the New England Healthcare EDI
Network (NEHEN) and Massachusetts
Simplifying Healthcare Among Regional
Entities (MA-SHARE) – representing 55+
hospitals, 5,000+ physicians and 12 regional
and national payer – are leading
organizations in the emerging area of health
information exchange. Together, NEHEN
and MA-SHARE provide the region with one
of the most mature health information
exchange infrastructures in the nation today.
OUR MISSION
Working together as a team, NEHEN and
MA-SHARE coordinate the interoperability of
electronic health records, health information
technology and health information exchange
across organizational boundaries in the New
England health care community.
The collaborative efforts of NEHEN and MASHARE are directed at improving patient
safety, satisfaction and the overall patient
experience; simplifying the complexity of
health care operations; improving
productivity though greater use of
information technology; and reducing overall
costs for all participants.
data in a model emphasizing collaboration,
standards-based information exchange and
protection of patients’ rights.
NEHEN HISTORY
NEHEN (pronounced “nee hen”) is one of
the most established regional health
information exchanges in the nation, with a
broad participant base and operating
continuously since 1997. Starting from a
feasibility study at Partners HealthCare,
NEHEN was soon formed by Partners and
four other charter health plan and provider
organizations as a member-owned limited
liability corporation for electronic document
interchange (EDI) in September 1998.
NEHEN’s mission grew into the region’s
cooperative approach to adopting
standardized electronic transaction and
code set processing required under the
federal Health Insurance Portability and
Accountability Act (HIPAA). Health plans
and provider organizations in Massachusetts
and Rhode Island complied with the law’s
October 2003 deadline by collaborating on
standardized ANSI X12 transactions through
NEHEN.
NEHEN and MA-SHARE develop and share
best practices, provide innovative business
and technical solutions that make
information available where it is needed to
treat patients safely, and help the
community operate at a world-class level of
efficiency and value.
The NEHEN effort has been recognized as
one of the leading examples in the nation of
a HIPAA solution that not only successfully
met the mandate, but also helped the payers
and providers affected by the law meet
internal business objectives related to
improving their reimbursement and
administrative functions.
NEHEN and MA-SHARE bring together
clinical and administrative processes and
At the same time, NEHEN is regarded as a
successful example of health information
NEHEN and MA-SHARE
Program Manager
NEHEN Features
Administrative Transaction
Processing
• Eligibility verification
• Claim submission
(institutional and
professional)
• Claim status inquiry
• Electronic remittance advice
exchange for its self-sustaining business
model, having operated continuously for
over 10 years as of 2008. With connectivity
to over a dozen payers, serving more than
55 hospitals and thousands of physician
practices in Massachusetts and Rhode
Island. NEHEN processes over 50 million
payment-related transactions per year.
MA-SHARE HISTORY
• Specialty care referral
request
• Authorization / precertification
• Home health referral
• Referral inquiry
Technology Platforms
• Distributed onsite servers
(Classic)
• Hosted portal (NEHENNet)
Message Types
• EDI
• Web service / XML
• Batch and real-time
MA-SHARE Features
Clinical Messaging Services
• E-prescribing (via
SureScripts RxHub)
• Clinical Data Exchange
MA-SHARE (pronounced “mass share”) was
established in May 2003 as a program of the
Massachusetts Health Data Consortium.
Backed by many of the organizations active
in NEHEN, with new leadership, vision and
support from Blue Cross Blue Shield of
Massachusetts, MA-SHARE has in many
ways sought to do for clinical health
information sharing what HIPAA and
NEHEN have done for administrative
processes – namely, to design and deploy
technology solutions that assemble,
organize and distribute clinical information to
a broad range of clinical settings in a secure,
confidential manner.
Since its inception, MA-SHARE has tackled
a number of challenging projects:
• MedsInfo-ED – retrieving medication
histories for emergency room patients
(CDX) – “push” discharge
summaries and ER reports
Future Joint Services
(planned)
• Referral consultation routing
• Medication history
reconciliation
• Quality / performance data
routing
• Personal health record
(PHR) routing
• Real-time adjudication / claim
denial management
• Record Locator Service – identifying
where patient medical records reside
• National Health Information Network
(NHIN) Architecture Prototype – one of
four projects nationally demonstrating
how electronic health records can be
developed across multiple states
• Rx Gateway – a live electronic prescribing
solution for MA-SHARE providers
• Clinical Data Exchange (CDX) – a live
exchange routing standard clinical
summaries among MA-SHARE
participants
COMING TOGETHER
Having developed separately for historical
reasons, NEHEN and MA-SHARE
increasingly find their visions and plans
crossing administrative and clinical
boundaries to incorporate data and
processes from both areas.
Over the last 10+ years, Massachusetts’ and
Rhode Island’s leading healthcare
organizations have invested over $20M in
NEHEN and MA-SHARE to gain new
capabilities and avoid spending many millions
more in labor, information technology and
compliance costs of multiple point-to-point
solutions.
The two organizations share a common
architecture, infrastructure and support
services. There is considerable overlap in
leadership and governance that also makes
collaboration natural. NEHEN and MASHARE are in ongoing discussions about
how best to formalize their teaming to
leverage their shared services and approach.
CONTACT US
For more information on services NEHEN
and MA-SHARE provide today and their
future plans for developing common clinical
and administrative services, please contact
their common program manager Computer
Sciences Corporation (CSC):
Gail Fournier, Partner, CSC
266 Second Avenue | Waltham, MA 02451
781.290.1356
[email protected] | www.csc.com
Draft MeHI Planning Elements
May 27, 2009
Massachusetts e-Health Institute
a Division of the Massachusetts Technology Collaborative
Purpose of Planning Elements Document
•
Document created to provide annotated planning elements to HIT Council for review
and comment.
•
RFP for MeHI planning process did not require response for specific planning
approach so Planning Elements Document is being provided to consulting firms with
specific questions to:
•
Determine how firm would conduct overall planning process including description of
approach, specific deliverables, approximate timeline, etc.
•
Determine their level of understanding of the various elements of the individual plans
and their ability to clearly articulate how to leverage existing efforts in the
Commonwealth and nationwide.
•
Set clear expectation that we need an actionable strategic plan/s with necessary level
of detail to move rapidly from planning to operations.
Appendix to summary of plan
1
Purpose of Planning Elements Document (cont.)
•
Not meant as an outline or proposed structure for plan/s.
•
Goal of MeHI planning process is to support delivery of quality health care in
Massachusetts while promoting cost containment through the effective deployment
of Health Information Technology (HIT).
•
Some key definitions required to complete the plan/s have not been finalized by
federal government requiring the use of planning assumptions to begin planning
process. For example: for MeHI planning process did not require response for
specific planning approach so Planning Elements Document is being provided to
consulting firms with specific questions to:
•
•
•
•
•
Meaningful use definition for EHRs
Interoperability standards for HIEs
Role of Research and Extension Centers
Specific content of Public Health and Quality Reporting
Essential to leverage work completed in the past including 2008 BCG plan for eHealth
Rollout and Massachusetts experience in deployment of EHRs and HIEs.
Appendix to summary of plan
2
Planning Element Categories
• EHR Deployment – recommendation for approach including number of IOs, etc.
• Hospital and ambulatory EHRs.
• Updating “environmental scan” in Commonwealth to confirm number of providers with
no EHRs and capturing lessons learned from past efforts.
• Ensure community engagement in process.
• Leverage HIT Council meetings and BCG interviews.
• Other ways to engage the community?
• Key questions:
• How will we prioritize deployment of EHRs in the context of goals of Chapter 305
to address medically underserved areas?
• How do we ensure sustainable of EHRs following deployment and how should
the governance/funding be structured?
• How many physicians need EHRs to achieve meaningful use?
• How do we ensure the currency of clinical decision support and other features?
• Deliverables will include actionable strategic plan with RFP for IO/s.
Appendix to summary of plan
3
Planning Element Categories
• Role of Consumer in Health Care Delivery Process - to ensure optimal clinical value
and active patient engagement in own care.
• Chronic disease management and other relevant functions.
• Role of PHRs may also be included in EHR and HIE deployment plans.
• Stand alone and integrated options.
• Deliverables will include specific recommendations for engaging consumer and best
practices for supporting PHRs.
• HIE Implementation
• Update “environmental scan” in Commonwealth to determine current status of HIE
efforts in Massachusetts and nationwide.
• NEHEN, EMHI, CHAPS, hospital-specific efforts, operational HIEs in other states
• Review governance models, sustainable funding options, etc.
• Evaluate architectures and technologies to support interoperability, etc.
• Key question: How do we ensure long-term sustainability?
• Deliverables may include a plan with specific recommendations for a “StateWide” HIE including:
• Governance
• Technical architecture
• Funding models
• RFP for IO/s
Appendix to summary of plan
4
Planning Element Categories
• Governance and management may include:
• Process for oversight of contracted IOs providing deployment services including
Program Management Office (PMO), tracking metrics, etc.
• Role of HIT Extension Centers identified in HITECH Act to assist providers with
implementation of EHRs to be defined.
• Deliverables to include specific recommendation for governance, management and
“tools” for overseeing state-wide efforts.
• Funding and loan processes for hospitals, community health centers and communitybased providers
• Utilize state, federal and stakeholder funding sources.
• State funding – Chapter 305
• Use for matching requirement for federal EHR loans?
• HITECH Act funding includes:
• $ 2 B for ONC, standards adoption, improved privacy and security, grant and
loan funding, etc.
• $36 B in Medicare and Medicaid incentives for office-based providers and
hospitals.
• Determine specific loan requirements for each segment e.g., hospitals.
• Deliverable: MTC/MeHI will develop plan for implementation of funding and loan
process.
Appendix to summary of plan
5
Planning Element Categories
• Development of sustainable state-wide HIE model leveraging state, federal and
stakeholder funding.
• Review of successful state-wide HIEs in US.
• How are they funded?
• Expanded privacy and security standards.
• Deliverable: Consulting firm to evaluate options and make recommendations for:
• HIE/s in Massachusetts.
• Management and oversight of all deployment efforts in Massachusetts.
• Interoperability standards
• Definitions not finalized in HITECH Act.
• Review current standards and actively monitor federal efforts to ensure that plan
recommendations conform to “new” standards.
• New standards to be established by two committees under ONC:
• HIT Policy Committee (HITPC) will recommend areas in which standards are
needed.
• HIT Advisory Committee (HITSC) will review and recommend standards.
• Deliverable will include specific recommendations in RFPs for IO/s.
Appendix to summary of plan
6
Planning Element Categories
• Public Health and Quality Reporting
• No final definitions for either report type or content.
• Must closely monitor to ensure we meet federal reporting requirements when defined.
• Assume the use of existing reports for planning purposes including bio-surveillance.
• One possible approach:
• Create inventory of reports for DPH, CMS, CDC, payer-specific reporting (P4P),
etc.
• Rationalize and map reporting requirements to appropriate sources including
EHRs, HIE data repositories, etc.
• Deliverable to include a recommendation for supporting reporting requirements on a
state-wide level.
Appendix to summary of plan
7