IT Administrator`s Guide

Transcription

IT Administrator’s Guide
Version 4.6
CMS Inc.
1104 North Anita Avenue
Tucson, Arizona 85705
Phone: (520) 792-0238
Fax: (520) 884-9571
www.cmsdiginet.com
CMS, INC.
No part of this manual may be reproduced, including printing, copying, or digital
reproduction, without the express written permission of CMS, Inc., developers of DigiNet eServices.
Microsoft, Windows, Microsoft SQL Server, Internet Information Server (IIS), Linux, Novel
NetWare, Sun, Macintosh, Crystal Reports, and DigiNet / PC-Cop used herein are
registered names.
All materials are copyright 2004 or earlier.
CMS, Inc.
www.cmsdiginet.com
(520) 792-0238
DigiNet e-Services
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CMS, INC.
About this Guide
This guide describes how to install, configure, and operate PC-Cop PC Time
Management and Scheduling System, and DigiNet Pay to Print Vend and Management
System software developed by CMS Inc. This is a complete operations guide. Due to
the extreme amount of customization the software allows for, not all functionality may be
utilized by your organization. Therefore not all instructions and procedures may be
applicable to everyone. By taking the time to review this manual you will gain a
complete understanding of the software and how it is installed, configured, and
operated. A thorough understanding of the material in this guide and its appendixes is
strongly recommended before beginning an install.
CMS, Inc.
www.cmsdiginet.com
(520) 792-0238
DigiNet e-Services
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CMS, INC.
Table of Contents
Section one – Overview …...........................................................................................6
PC-Cop PC Time Management & Scheduling System……………………………7
DigiNet Pay to Print Vend and Management System……………………………..7
Section Two – Requirements and Pre-Installation Information…………………………..10
Administrator / Installer Knowledge Requirements………………………………...12
System Requirements…………………………………………………………………13
Setup Information……………………………………………………………………15
SIP/Patron API Certification………………………………………………………...16
Quick Installation Checklist…………………………………………………………..17
Pre-Installation Checklists…………………………………………………………….18
Section Three – System Components………………………………………………………31
Database Server (DBS)...…………………………………………………………….33
Print Tracking Server (PTS)….……………………………………………………….33
Release Station Server (RSS)………………………………………………………..34
e-Services Self Service Kiosk (Kiosk).………………………………………………35
e-Services Admin Console (PC-Cop Admin Console)….....................................36
e-Services Client (Client)……………………………………………………………..36
Macintosh Clients (DigiNet Print Vend Only)……………………………………….37
Section Four – Installing the Software……………………………………………………....37
Database Server (DBS)……………………………………………………………….40
Print Tracking Server (PTS)…………………………………………………………..42
Kiosk…………………………………………………………………………………….46
Admin Console…………………………………………………………………………48
e-Services Management Console……………………………………………………49
e-Services Client……………………………………………………………………….50
Section Five – Configuring the Software……………………………………………………54
Print Tracking Server Connection to the Database………………………………..55
Connection to External Authentication Systems……………………………………58
Kiosk…………………………………………………………………………………….59
e-Services Kiosk User Environment Behavior……………………………………...68
PC-Cop Admin Console Connection to the Database……………………………..76
e-Services Management Console……………………………………………………92
Section Six – Macintosh Installation for Print Vend System………………………………96
Section Seven – How the Software Works………………………………………………..101
Section Eight – MMC Configuration………………………………………………………..119
MMC Console Administration……………………………………………………….120
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APPENDIX
Appendix A – Installing MS SQL Server…………………………………………...129
Appendix B – Installing MDAC……………………………………………………...143
Appendix C – Silent Install of the DigiNet e-Services Client…………………….145
Appendix D – Differences Between SQL Server and MSDE……………………147
Appendix E – Gates Foundation Computers……………………………………...148
Appendix F – Troubleshooting……………………………………………………...150
Appendix G – Contact Information…………………………………………………162
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This page has been left blank
for your notes:
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Section One Overview
DigiNet e-Services
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Section One – Overview
Your library has acquired DigiNet e-Services PC Management System to improve customer
services, to enable patrons scheduling and/or reservations of PC’s and/or curb/reduce
printing costs by vending public print documents, and to ensure equity of PC and printer
accessibility by all your customers.
DigiNet e-Services is a Print and PC Time Management Enterprise-wide Solution designed
to track, charge and control print, copy and PC time usage for networked and local printers
and computers. PC time can be managed for both authenticated patrons/users and
unidentified guest users. DigiNet e-Services are marketed as two different products: PC-Cop
PC Time Management and Scheduling, and DigiNet Print Management System.
PC-Cop PC Time Management and Scheduling System
PC-Cop is a centralized system for the allocation and enforcement of time and use limits for
public access computers. With PC-Cop controlling computer usage, patrons require a
patron Name or a patron ID card and password/PIN to obtain access to specific computers.
Authorization is given for a configurable amount of time.
In areas where computers are available to the public, quite frequently confrontations arise
between staff and public PC users and often among the patrons themselves. With PC-Cop,
the library now has the simplest and best way to control computer usage; patrons require a
password to obtain access to a specific computer and authorization is given for a
configurable amount of time. With PC-Cop, confrontations are eliminated. PC-Cop helps the
library avoid these problems altogether by blocking access to the computer when a patrons
predetermined time limit has expired. PC-Cop will not double-schedule a public access
computer. PC-Cop has configurable warnings to alert patrons that their pre-assigned time
limit is ending. This allows the patron to save, print, or exit the work started during the
session.
Many institutions manually schedule patron PC use. This archaic process is subject to many
inherent problems such as double booking a computer, assigning an incorrect computer to a
patron, or confusing waiting list times. Staff intervention is often required to get the patrons
off the PC at the end of their allotted time. With PC-Cop, walk-up users can be assigned the
next available computer that runs the applications they require. If the next available
computer is not convenient to the patron, a computer may be reserved by time and date.
With PC-Cop, computer availability is handled on a first-in-first-served basis. If PCs are not
available, PC-Cop will inform patrons of the next available time and the next available
computer. Using PC-Cop eliminates the pen-and-paper waiting list and reservation list
headaches and the staff time required to manage your public use PC’s.
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Smaller libraries with limited budgets may choose to install PC-Cop on each public PC to
control access and to manage the session time for patrons. The Management Console
allows the staff to manage sign up for PC's, extend sessions, and accumulate statistics.
Using the Self-Service Module and a dedicated PC or a DigiNet Release Station PC as a
Kiosk, the Library can allow the public to schedule their own use of PC's with no staff
intervention.
To authenticate patrons with the library’s circulation (automation) management system, PCCop uses an Authentication Module to link directly with the Patron database via the 3M
Checkout Protocol (SIP2), Innovative Interfaces Inc. Patron API, or Windows 2000 Active
Directory. Based on the configuration and modules, installed sessions can be automatically
extended if there is nobody waiting for a PC. PC's left unattended because of completion of
a session early are automatically restored to their locked mode.
Statistics can be accumulated and reports generated about use, frequency, average session
time, and numerous other reporting criteria. PC-Cop has extensive scalability in its
operation. Numerous settings can be configured for individual library and/or school
requirements. All system messages can be customized to suit individual preferences.
System messages can be visual messages or tones. The applications to start each new
session can be predetermined by the library staff, for example, each new patron can be
presented with the library’s home page upon login.
DigiNet Pay to Print Vend and Management System
The DigiNet Pay to Print Vend and Management System manages network printing on
public-access personal computers. The primary purpose of this software is to count pages
and calculate the costs per page and visually advise the patron of total pages and costs
prior to actually printing a job from the print release station.
In the Pay to Print network solution the user prints a job from any workstation and is asked
to optionally type in a user name and password. The user can submit as many jobs as
desired and when they are ready to retrieve their jobs, they simply go to the self-service
Print Release stations. At this payment station the user selects their print job and then the
Print command. They are asked to enter their optional print job password that was attached
to the print job at the time of printing from the workstation. The user is asked to insert a card
into the reader, open an online cash account, or insert coins and bills into the cash acceptor.
The user then receives a confirmation containing the number of pages and their associated
costs. If the user agrees, they select the command to send the job to the printer or they may
cancel the job. If their card/online account has sufficient funds, or if they have inserted
sufficient cash, the print job is released to the printer. If the patron does not have enough
credit on their card/online account to satisfy their print cost they simply insert coins or cash
to satisfy the amount. The card/online account will be deducted first, so patrons will never
have an unusable balance on their card/online account as is common with other card
systems. The self-service Print Release Stations may also be configured to show only the
jobs of the person that logs in with an authenticated name and the card number. This
addresses privacy issues, if they are of concern to the Library. The payment process is the
same. This station also becomes the cash value adding station for vend cards. Patrons will
no longer have to visit multiple machines to accomplish a simple printing task.
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DigiNet allows the library to customize many of the instructions to library patrons in English
or Spanish to facilitate the use of the Pay to Print and PC Time Management systems. For
user convenience, all supplied CMS debit card meters display the value for any card that is
inserted as well.
All products allow the staff to have staff cards or accounts to override the system. Usage
can be tracked by department or individual staff member and by credit or debit method. The
basic configuration of the DigiNet Print Tracking Solution is to allow the library to charge
patrons for printing while maintaining a record of print usage.
In the online debit account mode, patrons open an account using their existing library card
number, patron name, driver’s license number, or any account identifier the library chooses.
Once an account is created the patron may deposit funds at a Kiosk using commercial credit
cards (Visa/MasterCard, AMEX, Discover, etc.), and/or currency. Another option is to pay at
a counter by giving staff money to make a deposit into the patron’s account. When a patron
submits a print job from any controlled workstation they are requested to type in their
account information and to verify this with a password they’ve created. If the login
information matches the patron record in the DigiNet e-Services database, the patron is
displayed a dialog box showing the job name, the patron’s account, the account balance,
the cost of the job, and the new account balance after the job is submitted.
DigiNet e-Services is configured to operate in a "print and hold until paid" mode. In this
mode the patron prints jobs from any workstation, including controlled personal laptops, and
the print job is submitted to a storage bin on the Print Tracking Server. The patron can then
visit any Print Release Station to pay for and print the job to a system-controlled printer.
Payment for prints and copies can be made using an online cash debit account, or with
coins and bills.
CMS has designed DigiNet e-Services to allow online account deposits using cash at the
same Print Vend Release Station, allowing for reduced computer requirements. By adding
more functions to the Print Vend Stations, CMS has converted the machine to a KIOSK for
paying for prints and depositing funds into online debit accounts.
This KIOSK can also allow for scheduling PC usage to public PCs. It can also function with
any commercial online Patron ID database system such as BLACKBOARD, DIEBOLD,
CBORD, Dynix, Horizon, SIRSI, Gaylord, Innovative Interfaces Inc., etc. with the integration
of the appropriate communication gateway.
Print jobs can be tracked when:
•
Printing to a printer’s network port
•
Printing through NT/2000/XP print servers
•
Printing directly to a PC’s local parallel or serial port
•
Printing to a facsimile or multi-function device (MFD)
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Print jobs can also be monitored without user intervention. This is referred to as DigiNet
“stealth mode”. Administrators can require that information be entered before print jobs are
allowed to proceed.
DigiNet e-Services can also be also a system-wide printer expenditure tracking solution. It is
a server-based software package that manages and monitors printing resources over wide
and local area networks. The software components can be installed together on one server,
or separately on different servers, depending on the size and server demand of the
organization. In fact, each element of the installation may reside anywhere on the intranet.
This valuable feature allows DigiNet e-Services to provide true enterprise-wide print tracking
and PC management features. With this, DigiNet can track printing and PC usage in any
size organization, whether it is located all in the same building, in separate buildings a block
apart, a mile apart, 10 miles, apart, 100 miles apart, or anywhere on the globe through the
Internet.
The decision to use multiple database servers is based on the size of the organization and
the expected demand on the servers. Generally, there will be only one database, but in very
large environments there may be a need to cluster multiple database servers acting as one
database. There may also be, depending on the need, a combination of MSDE and SQL
Server for replication between branches and a central site.
Having given a general overview of PC-Cop PC Time Management and Scheduling System
and DigiNet Pay to Print Vend and Management System, it is appropriate to mention that
both applications are extremely customizable. All of the features mentioned can be enabled
or disabled according to the wishes of the administrator.
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Section Two Requirements and PreInstallation
Information
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Administrator/Installer Knowledge Requirements
This Administrator’s Guide assumes that the installer/administrator of the product is an
Information Technology professional with at least the following skills.
1. Working knowledge of the platform being installed: Windows 9.x, Windows NT,
Windows 2000 and XP, Macintosh including the ability to:
•
•
•
•
•
•
•
•
•
•
Create folders
Setup printers
Share printers and attach to shared printers
Create ports for printers
Share folders and connect to shared folders
Install software
Troubleshoot network problems
Setup and configure TCP/IP
Edit system files
Add and configure MMC snap-ins
2. Knowledge of MSDE or SQL Server, including the ability to:
•
•
•
•
Install both products without assistance
Install service packs
Create a new database in SQL Server
Run queries in SQL Server Query Analyzer
3. A solid understanding of the system components outlined in this manual.
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System Requirements
Database Server
•
•
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•
•
Windows XP Pro with latest Service Pack or
Windows 2000 Pro or Server with SP3
Microsoft SQL Version Server 7.0 with SP4 or greater or
Microsoft SQL 2000
Pentium III 600 Mhz or higher recommended
256 MB RAM (512 strongly recommended)
500 MB Hard Drive Space to allow for database growth
Network Interface Card
Remote Access thru terminal services, VPN, or PCAnywhere is desired for CMS
support.
Print Tracking Server and/or PC-Cop Admin Console
•
•
•
•
•
•
•
•
Windows XP with the latest Service Pack or
Pentium III 600 Mhz or higher recommended
256 MB RAM (512 strongly recommended)
2 MB Hard Drive Space
support
500 MB Hard Drive Space to allow for print spooling
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DigiNet Kiosk
•
•
•
•
•
•
•
Windows XP with latest Service Pack or
Pentium II 300 Mhz or higher recommended
256 MB RAM
At least 1 serial port (COM1 or COM2 should be available). If using coin/card and bill
2 COM ports will be a must.
support
Windows 2000 Clients
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•
•
•
•
•
Windows 2000 Professional
Pentium 200 Mhz or higher recommended
64 MB RAM
DNS and WINS must be activated
Windows NT Clients
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•
•
•
•
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Windows NT Workstation 4.0
Pentium 200 Mhz or higher recommended
64 MB RAM
DNS and WINS must be activated
Service Pack 6 or greater
Windows 98 Clients
•
•
•
•
Pentium 200 or higher recommended
32 MB RAM
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•
Windows 95 clients not supported!
Macintosh Clients
•
•
•
•
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System 8.9 or higher
PPC 601 or higher recommended
32 MB RAM
Setup Information
This page is intended to be a reference to the administrator/installer during installation
and/or troubleshooting. It is strongly recommended that you use this page to write
down the appropriate information in order to ensure consistency and naming
conventions. Keep this page handy during installation. It may be useful to identify
server and kiosk machines after reading and understanding the System Components
section. Note: Static IP’s are required for the Database Server, Print Tracking
Server and Admin. Console machines.
WINDOWS LOGIN (must be administrator)
Administrators: If you are on a domain you need to be a domain
administrator with administrative rights on the local machine. If you are
in a workgroup you need to be a local administrator.
DATABASE SERVER
Name(s) & IP(s):
PRINT TRACKING/RELEASE STATION SERVER
Name(s) & IP(s):
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PC-COP ADMIN CONSOLES
Name(s) & IP(s):
KIOSK
Name(s) & IP(s):
PRINTERS
Name(s) & IP(s):
SIP/Patron API Certification
It is imperative that CMS certify your SIP or PatronAPI connection before starting an
installation. The following information is needed for testing the SIP/Patron API connection:
1.
2.
3.
4.
5.
6.
7.
Name of your SIP vendor
SIP server version
SIP server’s name and external IP address
Connection type: telnet or socket
SIP login account name and password
login username, password, and ready prompts
sample patron IDs and PINs
In case your SIP server is behind firewall, you may need CMS’s external IP address,
which is 66.162.43.231.
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Quick Installation Checklist
This is the order in which installation should be performed:
Installed SQL Server 7.0 or MSDE
Installed SQL Service Pack for security
Created Service account
Assigned “Log on as Service” right to DigiNet Service account
Created DigiNet database
Added service account and users to database logins
Added service account to ServiceAccount role
Added users or groups to Admin role
Installed Print Tracking Server
Entered license key
Entered correct service account name
Installed DigiNet Kiosk
Entered correct server name
Installed MMC Console
Setup sites and locations
Add printers
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Pre-Install Checklists
CMS requires that a Pre-Install Checklist be filled out and returned to CMS before an
installation. The forms follow in the preceding pages, along with other useful pre-installation
forms and requirements.
Note: It may be useful to review the System Components section before completing the
following forms.
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Pre-Installation Check List
1
Item Description
Notes
Provide customer name and proposed install date.
Customer:___________________________
Date:_______________________________
2
Customer will need to provide logins and passwords to ALL computers (severs, clients). Is this possible
Yes______ No_______
3
Customer will need to provide unrestricted access to the client computers, including network access,
Windows RUN command, access to CD ROM and disk drives, etc.
Yes______ No_______
4
Customer will need to temporarily disable or remove security software during the install phase to allow for
installation and testing
Yes______ No_______
5
Customer will need to provide 2 people for training who can then provide the training for the rest of the
staff. The trainers will be committed to the scheduled training. Training will be scheduled after the
installation of the first client and release station is operational.
6
Are there any Microsoft Gates computers involved in the installation?
Yes______ No_______
Trainers:________________________________
Yes______ No_______
Gates Computers:________________________
7
Are there multiple locations? (Branches, additional Bldg’s)?
Yes______ # of Locations: ______
Name(s):________________________________
________________________________________
________________________________________
____________________________________
8
How are the locations connected? (WAN, T1, frame relay, etc)
Type:_____________
Identify Server(s) and Kiosk(s) computers. Static IPs are required for the Database Server, Print Tracking
Server and Admin Console machines. Computers will need to be already installed and allocated prior to
our arrival in the designated areas. Customer must provide access to all areas. (Use the Supplementary
Form to write the computer names)
Database Server
9
Name & IP:_________________________
Print Tracking Server/Release Station Server
Name(s) & IP(s):_________________________
PC-Cop Admin Consoles
Names(s) & IP(s):________________________
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Kiosk
Name(s) & IP(s):_________________________
10
Each Release Station (Kiosk) must have an Open Com Port (RS-232) for the Coin/Bill Unit and if also
using Cards a Second available Com port. If receipt is expected, one parallel port is also required for
receipt printer. Is this available?
Yes______ No_______
11
Is there a provision for the hardware that will be installed? Coin Boxes, meters and printers will need
tables, stands and the ability to secure the vend units. Should include all locations/items check each one
as completed. (Use the Supplementary Form to write the location names and any useful information)
Yes_______ No______
12
CMS will need working IP addresses for all printers in the system. Walk thru all printers and print a test
page of each printer if necessary and write down the IP value next to the computer name to which each
printer will print to. This will be used later in the software install. Static IPs are required for all the printers.
(Use the Supplementary Form to write the location names and any useful information)
IP Addresses attached? Yes_____ No______
13
The customer will need to provide CMS with remote desktop access to the main server. Windows
Terminal Services, PC Anywhere or any other program can be used too. If this is not provided, STOP and
contact CMS before you go any further. Provide the user name and password for remote access as well
as any special instructions
14
Request all license keys be sent to you prior to CMS arrival. If you don’t have them, e-mail
[email protected] and provide the customer name, number of PCs and the names of the
computers used for Print Tracking Server/PCCop Admin Console. Create a text file on server. Call it
Licenses.txt. Copy and paste all licenses to be used and save the file.
Remote Access and Port Info:_______________
User Name:_________________
Password:__________________
Domain: ___________________
License keys received? Yes____ No______
Domain or Workgroup:_______________
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Is domain or workgroup used for your network? Assign CMS an Administrative account to access the
server. If a Domain is being used, a Domain Administrative account is desired. This account will also be
used to install the software services in order to access the database. This is very important when setting
up e-services. Write this account down and save it for further use.
e-Services Account:_________________
User Name:_________________
Password:______________
Domain:________________
Yes________ No_________
16
Have you downloaded and installed the latest Microsoft Updates and service Packs? If so please list
________________________________________
________________________________________
_____________________________________
17
Are all Windows updates installed on the Kiosks computers? Microsoft lists all their updates in two main
Yes_______ No__________
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categories Critical Updates and Windows updates. Make sure ALL current critical updates are installed in
all kiosks and release stations. Internet Explorer 6 SP1 is very important too. Go to Start->Windows
Update and scan all computers for updates
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Can all computers involved communicate with the server thru the network? Net BIOS names
must be resolved. A simple test is usually to send a PING command in a DOS window (Ping
both name and IP). Also PING the printers’ IP addresses to make sure there is no problem
communicating with them too. In case of any problems, don’t continue until this is resolved.
(See appendix to know detail requirements)
19
Install Microsoft SQL or MSDE. The installer with SP 3a for MSDE 2000 is at
http://www.microsoft.com/sql/downloads/2000/sp3.asp
20
Make sure Windows and SQL updates and Service Packs are installed in DigiNet Database Server(s). If
running SQL 7.0 you can get the update here http://www.microsoft.com/sql/downloads/sp4ENG.asp the
file name is sql70sp4.exe. . If running SQL 2000, install SP 3. You can get the download at
http://www.microsoft.com/sql/downloads/2000/sp3.asp the file name is sql2ksp3.exe
21
Is there any firewall, anti-virus or filtering software that must be disabled before installing server and client
pieces? Take any action needed.
22
Please define your Firewall(s) and how it may effect CMS software either restricting communications to
the Servers or Clients
Ghost__________ Manual:________
23
Will you be able to image or Ghost the Client computers or if they will be installed manually? Make sure
you have access to the labs, libraries or any other areas where work will be performed if this is to be done
manually. In case the agreement is to install 1 machine and then customer agrees to install all other
clients with a ghost or imaging program have main contact acknowledge here.
24
Do you want to install the Internet Filtering module? If so, what type of Internet filtering software are you
using? Has it been installed?
Filter Software:_______________
25
Customer must sign off and return this document prior to CMS scheduling installation.
Yes________ No__________
Issues:______________________________
____________________________________
_________________________________
Yes________ No_________
Updated?
Yes_______ No__________
Yes________ No________
Describe_________________________________
______________________________________
Explanation attached? Yes_____ No_______
Describe method to be
used:__________________________________
Server IP: ___________________
PC Groups
The following Computer Groups are common for Libraries. Please check the PC Groups you would like to utilize and add others if
appropriate:
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____ Adult
____ Express
____Children
____ Lab
____ Teen
____ Word Processing
____ Internet Access
Others__________________________________________________________
Each PC group may have its own unique rule set. Please list all the rules in the following format separately. Attach additional sheets if
necessary.
Server-side Configuration
Option Name
EmailNotification
GuestAccountName
Hour-FridayClose
Hour-FridayOpen
Hour-MondayClose
Hour-MondayOpen
Hour-SaturdayClose
Hour-SaturdayOpen
Hour-SundayClose
Hour-SundayOpen
Hour-ThursdayClose
Hour-ThursdayOpen
Hour-TuesdayClose
Hour-TuesdayOpen
Hour-WednesdayClose
Hour-WednesdayOpen
Description
Send eMail to Notify Patrons
Day in advance For Mail
Notification
The allowed maximum number
of extension for each session
The extended session time for
each request
Grace Period to Make
Reservation
Allow Using Guest Account for
Sessions
Guest Account User Name
Friday Close Hour
Friday Open Hour
Monday Close Hour
Monday Open Hour
Saturday Close Hour
Saturday Open Hour
Sunday Close Hour
Sunday Open Hour
Thursday Close Hour
Thursday Open Hour
Tuesday Close Hour
Tuesday Open Hour
Wednesday Close Hour
Wednesday Open Hour
MailAddress
Webmaster Email Address
MailServer
Outgoing Mail Server
MaxLoginDurationDay
Maximum Login Duration per
Day in minutes (NO_LIMIT =
9999)
EmailNotification-DayInAdvance
Extension-MaxNum
Extension-TimePerRequest
GracePeriodReservation
GuestAccountAllowed
Default Value
No
MinLimit
No
MaxLimit
Yes
0
0
30
10
0
9999
15
0
9999
5
0
7
Yes
No
Yes
Guest
21:00
08:00
21:00
08:00
21:00
08:00
21:00
08:00
21:00
08:00
21:00
08:00
21:00
08:00
e-mail@
YourDomain.com
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
50
255
255
255
255
255
255
255
255
255
255
255
255
255
255
0
255
mail.YourDomain.com
0
255
9999
1
9999
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Desired Value
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MaxLoginTimesDay
MaxNumOfPendingReservations
MinIntervalBtwnSessions
MinReservableDuration
ShowAssignedBox
TimeUnitFuture
TimeUnitWalkUp
TimeUnitWalkUpGuest
Extension-MinAvailableComputers
MaxNumOfSessionsDisplayed
Maximum Login Times per Day
(NO_LIMIT = 9999)
The Maximum Number of
Pending Reservations
The minimum interval between
two sessions (unit: min)
Min Reservable Duration for
Walkup
Show Assigned Box for Waiting
List
Session Time Unit for Future
Reservation (unit: min)
Session Time Unit for Walk Up
Reservation (unit:min)
Session Time Unit for Guest
Walk Up Reservation (unit:min)
The number of available
computers for Extension enabled
The maximum number of
sessions displayed in the
reservation station at Kiosk
9999
1
9999
10
0
9999
0
0
9999
5
1
9999
0
No
Yes
30
1
9999
30
1
9999
15
1
9999
0
0
9999
10
1
9999
DigiNet e-Services
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CMS, INC.
Client-side Configuration
Option Name
ByPassString
InactivityWarnEnabled
Description
By Pass String
Enable the Auto Extension in the
Client Side
Client Signup Enabled
Close Applications When Logged
Out
Client Display Computer Name
Client Display Windows Login
Name
Launch Exe
Launched Exe Name
Launched Exe Parameters, e.g.
www.cmsdiginet.com for Internet
Explorer
Grace Period to Login in Minutes
(NO_LIMIT = 9999)
Inactivity Timeout in Minutes
(NO_LIMIT = 9999)
Warn for Inactivity Timeout
InactivityWarnMsg
Inactivity Warning Message
InactivityWarnTime
InternetPolicyEnabled
InternetPolicyURL
Warn Inactivity Time Ahead
Display Internet Policy
The URL for Internet Policy
The Maximum Number of
minutes allowed to lock the
computer
ClientExtensionEnabled
ClientSignupEnabled
CloseAppWhenSessionEnd
DisplayComputerName
DisplayLoginUser
ExeLaunchEnabled
ExeName
ExeParameter
GracePeriodLogin
InactivityTimeout
Lock-MaxAllowedTime
Lock-WarningMessage
The warning message for locking
computers
ClientUserID-Label
ClientUserID-UnmaskedDigitNum
The label for User ID field
Unmasked Digit of UserID
WaitMsg
Wait Message
Warn-FirstEnabled
Warn First Time Enabled
Warning Message for the First
Warning
Time Ahead for the First Warning
Warn-FirstMsg
Warn-FirstTime
Default Value
MinLimit
0
MaxLimit
50
Yes
No
Yes
Yes
No
Yes
Yes
No
Yes
Yes
0
255
No
0
255
No
No
0
Yes
255
0
255
5
1
255
5
1
9999
No
Yes
0
255
1
No
0
60
Yes
255
0
1440
0
255
0
0
20
15
0
255
No
Yes
0
255
1
60
cms237
Yes
This computer has been idle for . 2
minutes. Please click Ok to continue
with your session.
2
No
www.cmsdigninet.com
10
This computer will be held for you.
Please come back as soon as
possible.
Library Card #:
3
Waiting for Assignment ... This
computer is available for SELF
SERVICE sign in.
Yes
You have 10 Minutes left in this
session.
10
DigiNet e-Services
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Desired Value
CMS, INC.
Warn-SecondEnabled
Warn Second Time Enabled
Warn-SecondMsg
Warning Message for the
Second Warning
Warn-SecondTime
WelcomeMsg
ClientPassword-Label
ClientMaxPostExtendTime
GraphicURL
BackgroundURL
UserNameCharset
InternetFilter
InternetFilter-BrowserType
InternetFilter-ProxySettings
CleanTemporaryFiles
DisableMinimizeEvent
Time Ahead for the Second
Warning
The Welcome Message
Displayed at the Top of Client
Screen
The Label for Password
Prevent the ability to extend the
seesion until this certain time is
left in the session
The URL for the customized
library logo graphic
The URL for the customized
workstaion background
The Charset for UserName Filter
If use internet Filter. 1 = Filter
On; 0 = Filter Off
The Browser Type at the
workstation
The proxy settings for Internet
filter. (e.g. 196.168.0.10:8080)
Clean Internet URL history,
Internet and local temporary files
after user logoff
Disable minimizing the Timer
dialog in PCCop client
Yes
Warning! Your session will end in 3
minutes. Please save your work and
prepare to log off.
No
Yes
0
255
3
1
60
Welcome to Tucson-Pima Public
Library!
0
50
PIN #
0
20
10
0
9999
\\Cmsi7500xp\eServices\tppl.bmp
0
255
\\Cmsi7500xp\eServices\ws1.gif
0
255
0123456789
0
255
0
0
1
IE6
0
255
0
255
Yes
No
Yes
No
No
Yes
Customer
Contact Name:____________________
Signature:_________________________
CMS Personnel
Name:__________________________
Signature:_________________________
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CMS, INC.
Supplementary Form
Customer: _________________________________________
Print Tracking Server Name: _______________________________________
RS Computer Name
Printer IP assigned
Location
Hardware Connected
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CMS, INC.
Admin Console Computer
Name
Location
Clients in charge
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CMS, INC.
Network Connections(a) Requirements in DigiNet e-Services System
Database
Server
Database
Server
DigiNet
/Release
Station
Servers
DigiNet/Release
Station servers
connect to
Database Server
Kiosks
Kiosks connect
to Database
Server
Admin
Consoles
Admin Consoles
connect to
Database Server
Print
Servers
Print
Clients
PC-Cop
Clients
DigiNet
/Release station
Servers
Kiosks
Admin
Consoles
DigiNet/Release
Station servers
connect to
Database Server
Kiosks
connect to
Database
Server
Admin
Consoles
connect to
Database
Server
Kiosks
connect to
DigiNet/
Release
Station
servers
Print Servers
PC-Cop
Clients
Print Clients
External
Database
Server(b)
Internet
Filtering Server
Database
Server
connects to
External
Database
Print Servers
connect to
DigiNet/Release
Station Servers
DigiNet/Release
Station Servers
connect to Print
Clients
Kiosks connect
to DigiNet/
Release Station
servers
PC-Cop
Clients
connect to
Admin
Consoles
Print Servers
connect to
DigiNet/Release
Station Servers
DigiNet/Release
Station Servers
connect to Print
Clients
Print Clients
connect to Print
Servers
Print Clients
connect to Print
Servers
PC-Cop
Clients
connect to
Admin
Consoles
PC-Cop Clients
connect to
Internet Filtering
Server
(a) Connection requires IP and Name resolution
(b) External Database Server can be SIP Server, PatronAPI server, CBOARD Server, BLACKBOARD Server, etc.
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CMS, INC.
DigiNet e-Services Architecture
Internet Filtering
Server
Admin
Consoles
Database
Server
DigiNet/Release
Station Servers
PC Cop
Clients
Print
Clients
Print
Servers
Kiosks
External
Database Server
Internet Filtering
Notes: The
lines(IFS)
represent the network connections, which, initiate from the sides without arrow to the sides with arrow. For example,
Server
A? B means machine A should be able to resolve machine B’s name and IP by using the Ping command at machine A: ping B.
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CMS, INC.
Section Three System Components
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CMS, INC.
Section Three – System Components
The basic System Network Layout is as follows:
The system component names and their abbreviations are:
•
•
•
•
•
•
Database Server (DDS)
Print Tracking Server (Print Tracking Server = PTS)
Release Station Server (RSS)
e-Services Self-Service Kiosk (Kiosk)
e-Services Admin Console (PC-Cop Admin Console)
e-Services Client (Client)
From now on, the Pay to Print Vend System component will be called “DigiNet” and the
PC Time Management Component will be called “PC-Cop” for short.
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CMS, INC.
Database Server (DDS)
Microsoft SQL Server or MSDE is required for e-Services. The DDS consists of the eServices database that is created in Microsoft SQL Server or MSDE. This contains the
tables, queries, and stored procedures used by e-Services. DigiNet e-Services uses the free
MSDE for installations with 5 or less Admin Consoles and Kiosks in any combination or
Microsoft SQL Server version 7.0 or higher for institutions with more than 5 Admin Consoles
and Kiosks in any combination to form a powerful management system. The Database
Server will install and register the following files:
Print Tracking Server (PTS)
The PTS is also called the DigiNet Server in the Installer and in this manual. The PTS
piece provides print authorization to all print servers or clients. Each print job is run through a
series of Add-ins, each of which can check the authorization of the print job and cancel the
print job if necessary. Add-ins can include:
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CMS, INC.
•
•
•
Parsing the print job.
Relaying records to the database.
Requiring a pop-up dialog box with each print job.
The Print Tracking Server will install and register the following files:
Release Station Server (RSS)
The Release Station Server piece works in conjunction with the Print Tracking Server (PTS)
and provides print authorization to all Print Release Station Clients. Each print job is also run
through a series of Add-ins, each of which can check the authorization of the print job and
cancel the print job if necessary. Add-ins can include:
•
•
•
Pay at workstation with Online Cash Accounts or Smart Cards
Release Station and pay with Online Cash Accounts, Cash, Magnetic Cards, Smart
Cards
Requiring a pop-up dialog box with each print job.
The Release Stations Server will install and register the following files:
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e-Services Self-Service Kiosk (Kiosk)
The Self-service Public-Use Kiosk allows Patrons to log in by scanning or typing in their
Library Card and Password. The application then authenticates the Patron against the
Library’s Automated Circulation System. Once authenticated, the application displays the
Main Menu where Patrons can self-assign a PC session, pay for print jobs with online
account or with coins/bills, and deposit money into their online account.
The Kiosk can be configured with different charge methods. It also features different looks
and options to configure it and adapt it to the customer needs. The Kiosk offers a series of
Add-ins that allow the end user to interact with the system in self-service operation. The
current add-ins are:
•
•
•
•
•
•
Main Menu – Provides a starting point for the user
Print Release Station – Pay for a print job
Money Transfer – Add cash to an Online Debit Account or to a Debit Card
Reservation Station – Schedule a PC session
Copy Station – Control Multi-functional Copier/Printer at the Kiosk
Show Web – Display an User Environment Web page without Browser Controls+
The Kiosk will install and register the following files:
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e-Services Admin Console (PC-Cop Admin Console)
The PC-Cop admin console helps staff assign and reserve PCs. It also provides several
other Staff-only configuration settings when using the PC-Cop Personal Computer
reservation management system. This component resides on staff machines only. It is used
to help patrons by administering PC sessions and to allow staff to configure some options
for internal use.
The Admin Console will install and register the following files:
e-Services Client (Client)
The Client Software notifies the PTS piece that a print job has been submitted and sends
the job to PTS to be run through the Add-ins. The Client consists of a custom print processor
and a mechanism for relaying print jobs to the PTS. The end user will be prompted with a
pop-up dialog window that can also be configured only by the administrator. The end user is
DigiNet e-Services
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CMS, INC.
given valid, authorized selections to narrow the tracking feature in order to charge back to
an existing account, project, user name, group, etc. The Client also configures whether the
current computer will be used as a workstation only, release station and workstation or CMS
Kiosk for payments among other features. The Client piece also includes the PC-Cop
software that manages time on a client as well as an Idle Time Tracking piece that reports
any idle time to the client and requires proper action be taken.
The Client will install and register the following files:
Macintosh Clients (DigiNet Print Vend Only – optional)
Non-Windows clients are available for Macintosh for pay to print only. Personal Computer
reservation system does not support non-Windows clients. The client software allows
printing to be logged even if printing to a local parallel or serial port. When client software is
installed, it is acting as the DigiNet Print Server piece. Client software is required if
information is required from the user for each print job. The files required vary
according to the platform supported. These pieces way function with slight differences from
their Windows counterparts and usually require a different server to operate properly.
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Section Four –
Installing the Software
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CMS, INC.
Section Four – Installing the Software
In Section 2 there is a checklist of required steps for the complete installation of all software
pieces needed for a total working installation. One will find these very helpful in planning and
performing the installation, and later supporting DigiNet e-Services. Please remember that
not all functionality is required, as the software will be customized to suit your needs.
Before installing DigiNet e-Services, the following information should be gathered.
•
•
•
•
•
•
•
•
•
•
•
Have Administrator login information and log in as a local Administrator when
installing all products.
Have DigiNet e-Services installers, Microsoft SQL Server or MSDE, Service Pack files
for Windows. Service Pack can be downloaded at the Windows Update site.
NetBIOS server names of all DigiNet e-Services servers. In this guide our server name
will be “ECHO”.
Choose and write down a name and password for the DigiNet e-Services service
account.
Have the license key and the Customer account name for the DigiNet e-Services
software. Please email [email protected] if you don’t have one.
Domain name.
Make sure all Windows Servers that will be running DigiNet e-Services have the latest
Service Pack installed before beginning installation.
Decide who will administer the site before beginning install.
Understand the installation steps before beginning.
Take your time and follow the instructions carefully.
Do not take short cuts.
Please note that spelling and word/sentence case are very important when installing the
software. If, for example, one names a database or server as “BOOKS1,” one must, when
referring back to that database or server, spell it exactly the same way. Any variation, for
example, “books1” or “books 1” will cause an error message.
In the event the installation is cancelled, there are registry entries that must be reset. For
specific instructions, please refer to the troubleshooting section in Appendix F.
Please note that all the system pieces can be installed on one computer or on multiple
computers depending on the installation requirements. Please note the component naming
conventions.
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CMS, INC.
At a minimum, we recommend that the components be installed as follows:
Instal
l Step
Required
for:
Component /
Computer
* Common
1.
* DigiNet
or PC-Cop
2.
DigiNet
Database Server
Print Tracking
Server
Purpose
Installer Name
Stores all usage and
control data for DigiNet
and PC-Cop.
eServices-Installer-vX.XX-BuildXX.exe
MSDE or MS SQL
Controls the DigiNet Print
System
Database Server
* Allows Self-Service
reservations
* Cash deposits into an
online debit account.
* Common
3.
* DigiNet
or PC-Cop
Kiosk
* Cash payments into
Guest print jobs
* Copier control and
payment for digital
copiers
4.
PC-Cop
Admin Console
Control
and
Management of PC-Cop
Client PCs
5.
* DigiNet
or PC-Cop
* Charge for prints
against online account
* Card reader, coin/bill
unit or other payment
device
Database Server
eServices-Client-vX.XX-BuildXX.exe
* Print Tracking Server
when used with
DigiNet
* Time usage
Client
* Database Server.
Print Tracking Server if
used for DigiNet
* Block unauthorized
usage of PC
* Common
Dependencies
* Display system
messages to user
* Admin Console when
used with PC-Cop
IF YOU ARE INSTALLING PC-COP:
1.
2.
3.
4.
5.
Make sure you have MSDE or MS SQL installed.
Install Database Server.
Install Kiosk (need payment device).
Install Admin Console.
Install Client.
IF YOU ARE INSTALLING DIGINET:
1.
2.
3.
4.
5.
Install Print Tracking Server.
Install Client.
IF YOU ARE INSTALLING PC-COP AND DIGINET:
1.
2.
3.
4.
5.
Install Print Tracking Server.
Install Admin Console.
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CMS, INC.
6. Install Client.
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CMS, INC.
INSTALLING the Database Server
An account with administrative rights should already be created. Make sure you are
logged in to Windows 2000 Server or XP Professional as an Administrator. The
following steps are required to install the Database Server running with MSDE. This installer
installs all the server-side components, including Print Tracking Server, Admin Console,
Kiosk, CMS Database, Management Console and Crystal Reports module.
DigiNet e-Services uses the MS SQL Server or MSDE 2000 as the database engine. If you
don’t have a license for MS SQL Server, the installer will automatically install the MSDE for
you. You must install the database in order to use any DigiNet eServices module. Install
this on the machine designated as the Database Server. These instructions assume that a
database has been installed and a DigiNet service account has been created.
At this point, you can install the authentication method if you want to use a certain
authentication method, i.e. SIP authentication, PatronAPI authentication, or Blackboard
authentication. NOTE: Please temporarily disable any script blocking software on the
computer. This will prevent the software from being installed correctly.
 Launch eServices-Installer-vX.XX-BuildXX.exe you will be asked if you wish to run
the CMS e-Services installer, click YES. For the welcome screen, click Next. Read
and accept the license agreement. Enter the customer information, including the
User Name and Organization.
 The installer will scan your system to identify your operating system and to check if
SQL is installed. If Microsoft SQL Server is not installed, you will be prompted that
the system will automatically install MSDE 2000. Click “OK” to continue the
installation. At this point, you can install the gateway to the External Patron
Authentication System using SIP, PatronAPI, Blackboard or CBORD. Choose the
required gateway for your Library.
 The
installer will request the Service Account Information. The Service Account
should already be created. If not, please refer the “Create a Service Account”
section in Appendix A. If the system is being installed on a Domain with multiple
sites (buildings) the Service Account should be a Domain User. Administrator rights
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CMS, INC.
for this account are optional. The Domain User account should be added to the local
administrator group of the Kiosks and Admin Console computers. If the system is
installed in a workgroup environment and in one site (building), the Service Account
can be a local user with local Administrator rights. Click NEXT to continue.
Checking “Create this account” will create a service account for you, either locally or in
the domain. Note that you have to be a domain administrator to create a domain
account.
Checking “Automatic Password Synchronization” will synchronize the password with a
long random password.
If the wrong Service Account user name or password is used, the installer will notify of
the error. Please ensure the correct Service Account user name and password is used
and retry. If the Service Account has not yet created, please refer to previous sections.
 When all the necessary information has been typed in, then the installer will inform
you the installation is ready to proceed. Click on Install to continue. Please wait as
the installer installs the necessary files.
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CMS, INC.
 During the installation process, you will be prompted to synchronize the time with
your time server. You can also do that later by using “NET TIME \\ServerName /SET
\YES” to synchronize the time manually.
 Type in the Time Server hostname or IP address and click on “OK” to continue.
 When the Database Server time is synchronized with the Time Server, you will
receive a notification. Click on “OK” to finish the installation.
 Click on “Finish” to complete Database installation.

A reboot is recommended at this point, however it is not required.
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INSTALLING the Print Tracking Server
Make sure you are logged into Windows 2000 or XP Professional as a local
Administrator.
You must now install the server in order to use any DigiNet e-Services module. In order to
do this, you must have first created a Service Account. The system will use the Service
Account to talk to the database and will be the only component that has the right to do so. It
must be a local administrator account that is given the “Log on as a service” privilege in the
Local Security Settings console found in the Administrative Tools folder. To assign the
account service rights, open Local Policies and User Rights Assignment. Go to Log On as a
Service and add the user. If multiple Kiosks are to be used in the system, the Service
Account must be added to the domain as a domain user. It is not necessary to add the user
as a domain administrator. Install this module on the machine designated as the Print
Tracking Server.
User Name and Organization. You will now be able to choose to install the Online
Account and Release Station Server.
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CMS, INC.
 The
should already be created during the Database Server installation. If the system
is being installed on a Domain with multiple sites (buildings) the Service Account
should be a Domain User. Administrator rights for this account are optional. The
Domain User account should be added to the local administrator group of the Kiosks
and Admin Console computers. If the system is installed in a workgroup environment
and in one site (building), the Service Account can be a local user with local
Administrator rights. Click NEXT to continue.
Checking “Create this account” will create a service account for you, either locally or in
the domain. Note that you have to be a domain administrator to create a domain
account.
Checking “Automatic Password Synchronization” will synchronize the password with a
long random password. If the wrong Service Account user name or password is used,
the installer will notify of the error. Please ensure the correct Service Account user
name and password is used and retry. If the Service Account has not yet created,
please refer to previous sections.
 You will be prompted to enter the License Key information. If you do not have the
required license keys, you can request them by e-mailing [email protected]
with the name of the Windows server running the Print Tracking Server, the
organization name, the number of licenses computer and the term of the license.
Please type in or paste the correct Organization name (Customer Name) and
License keys. The Customer Name and the License Keys are case sensitive so
please pay close attention to the information typed in as it must match the
information provided in the License Key email. Also, the license keys are encrypted
for the licensed computer host name. The keys are not interchangeable. There are 3
possible license keys that may be entered here:
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CMS, INC.
1.Print Tracking Key – Print Tracking Server
2.Release Station Key – Release Station Server
3.Internet Printing Key – Internet Printing Server
Click the “Verify Keys” button to verify the license information and to continue. If the
information is correct, the “Next” button will be enabled. Click NEXT to continue.
 Click on “Finish” to complete Print Tracking Server installation.
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CMS, INC.

A reboot is recommended at this point, however it is not a required. After the
installation of the Print Tracking Server that includes the Database Connection, the
Release Station Authentication and the connection to the External Authentication
System, then you should configure them. Please proceed to the next steps.
INSTALLING the DigiNet e-Services Kiosk
Make sure you are logged into Windows 2000 or XP Professional as a local
Administrator.
You must now install the DigiNet e-Services Kiosk module. Install this module on the
machine designated as the DigiNet e-Services Kiosk. Use this installer accordingly to your
needs.
User Name and Organization. Chose the Kiosk option and select the desired addins.
You can deselect any Kiosk components you are not going to use.
 The
should already be created during the Database Server installation. Click NEXT
to continue.
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CMS, INC.
If the wrong Service Account user name or password is used, the installer will notify of
the error. Please ensure the correct Service Account user name and password is used
and retry. If the Service Account has not yet created, please refer to previous sections.
 During the installation process, you may be prompted to synchronize the time with
your time server. You can also do that later by using “NET TIME \\ServerName /SET
\YES” to synchronize the time manually.
 Type in the Time Server hostname or IP address and click on “OK” to continue.
 When the Database Server time is synchronized with the Time Server, you will
receive a notified. Click on “OK” to finish the installation.
 Click on “Finish” to complete DigiNet e-Services Kiosk installation.
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CMS, INC.

A reboot is recommended at this point, however it is not a required.
INSTALLING PC-Cop Admin Console
The PC-Cop Admin Console is the e-Services PC Scheduling Administration module.
TCP/IP is the required protocol for PC-Cop. All computers using PC-Cop must have TCP/IP
installed and configured. If Internet filtering software is installed, port 3132 must be open for
PC-Cop communication.
The PC-Cop Admin Console must be installed and on your network before installing any
PC-Cop clients. If you reverse the order, the system will lock you out of that client desktop. If
you are currently locked out a client PC, press ATL + F4 keys then type cms237 in the
password field to disable PC-Cop.
Make sure you are logged in as an Administrator. This installer is used to setup the PCCop Admin Console. Install this module on the computer designated as the Staff Admin
Console.
User Name and Organization. Chose the Admin Console option and select the
desired add-ins.
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CMS, INC.
 Click on “Finish” to complete PC-Cop Admin Console installation.

A reboot is recommended at this point, however it is not a required. After the
installation of the PC-Cop Admin Console, you should configure the connection to
the Database. Please proceed to the next steps.
INSTALLING the e-Services Management Console
The final steps necessary to complete the installation and prepare your system for
configuration are to install the CMS Management Console. This should be installed on
Administrator computers ONLY. The CMS Management Console is a Microsoft
Management Console snap-in. The Crystal Report Engine provides the run-time
environment for you to generate e-Services Reports. If you already have Crystal Report
installed in your machine, you don’t need select the crystal report engine.
User Name and Organization. Install the Report & Management Console and the
Crystal Report Engine.
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CMS, INC.
 Click on “Finish” to complete CMS Management Console installation.

A reboot is not necessary. After the installation of the CMS Management Console,
you should create the MMC add-in and configure the connection to the Database.
Please proceed to the next steps.
INSTALLING the e-Services Client
Make sure you are logged on as an Administrator before going any further. Shut down any
software application that restricts access to the Program Files directory. Programs like
Fortress or PolEdit must be shut down or disabled so setup can be completed. Also, please
write down the Print Tracking Server and PC-Cop Admin Console NetBIOS names as you
will be prompted for this name. This installer will work on all Windows operating systems,
excluding Windows 3.X.
You must install the Client components on all workstations/public computers in order to
allow for users to receive pop-up messages from DigiNet e-Services and enter document
information upon printing (e.g. document description or password). Install this on all
machines designated as a workstation.
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CMS, INC.
 Launch eServices-Client-vX.XX-BuildXX.exe you will be asked if you wish to run the
CMS e-Services installer, click YES. For the welcome screen, click Next. Read and
accept the license agreement. Enter the customer information, including the User
Name and Organization.
 The e-Services Client installer assumes all options will be selected. Click on
each option and disable what you don’t need. You have three options for your
client setup, the PC-Cop Client (needed for PC-Cop), Print Processor
(needed for Pay-to-Print), and the Popup Dialog (needed for both Pay-to-Print
and PC-Cop). In a Pay to Print setup ONLY, you will disable the PC-Cop
client. Click NEXT to continue after your selections.
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 Type the NetBIOS name of the PC-Cop Server/Admin Console and Print
Tracking Server (DigiNet Server) computers and check the options needed
and click INSTALL.
The Client installer offers 3 options that must be explained:
Run in Release Station Mode – This option tells the Client software that it
will be reporting to a release station in a Release Station environment. This
option will always be checked unless you are configuring the system to allow
for payments at the workstations only using Online Debit Accounts without the
ability to submit to a Release Station.
Convert all printers to use CMSproc now – This option will convert all
printers on the workstation to controlled CMS printers. The conversion called
a program on the workstation called PROCTOOL.exe enables a few switches.
This program runs and converts the Print Processor to the controlled
CMSproc.dll. The processor can be manually set back to WinPrint (the default
Windows print processor) by going to the Advanced tab of the print driver
properties. Click on the Print Processor button and will see the list of
available processors installed on the workstation.
Convert all printers to use CMSproc when reboot – This option makes a
registry setting to automatically run the PROCTOOL.exe utility at each
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machine reboot. This command causes the print processor to be converted to
CMSproc each time the workstation is rebooted. The registry entry is created
in the following registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Run]. The software creates the following String Value: "ProcTool"="C:\\
Program Files\\CMSDigiNet\\Client\\ProcTool.exe CMSproc -silent
-convert"
 Click FINISH to complete the client installation. When the installation of the Client
software is complete, the computer should be restarted to activate the PC-Cop client
desktop control login screen. The PC-Cop client loads from the registry in the
following key:
{HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ru
n]. The software creates the following String Value:
"PCCopClientNT"="C:\\Program Files\\CMSDigiNet\\Client\\PCCopClient.exe"
NOTE: Check the naming convention your network uses. If a network PC has an all
numeric NetBios name, Windows will try to resolve it as if it were an IP address. The
Pop Up Dialog will never appear and the print job will be cancelled if the PC name
cannot be resolved. Rename the client PC with an alphanumeric name. Make sure
communication happens between server and clients.
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Section Five –
Configuring the
Software
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Section 5 – Configuring the Software
CONFIGURING the Print Tracking Server Connection to the Database
The Print Tracking Server must now be configured to connect to the Database on the
Database Server. To do this, double click the “Config System Objects” icon.

Double-clicking the icon will open the CMS DigiNet e-Services System Object
Manager Property dialog box. This dialog should show at least 2 add-ins, “Database”
and “Release Station Authentication”. If the appropriate External Patron
Authentication System add-in (SIP, PatronAPI, Blackboard or CBORD) has not
been included at this point, then click on the drop-down list box on the bottom of this
dialog box and choose the required add-in and click Add New.
Click on the Database Add-in and then click on Configure on the right of the dialog
box.
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
When the Configure button is clicked, the CMS System Objects Properties Dialog
box will open. Click on the Build button.

When the Build button is clicked, the Data Link Properties Dialog box will open.
Choose the “Microsoft OLE DB Provider for SQL Server” option and click Next.
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At the Data Link Properties window, type in the name or IP address of the Database
Server in Item #1. Then choose the log on information in Item #2. You will mostly
likely use the Service Account information that was created in previous steps. In Item
#3, select the name of the e-Service Database, CMSDB.


Click on the Test Connection button. If the Print Tracking Server can connect to the
specified database (CMSDB) on the Database Server specified by its own host
name or IP address the test will succeed. If the test succeeds, click “OK” to exit out
the “Test Connection Succeeded” dialog box.
If the test fails, click “OK” at the Microsoft Data Link Error dialog box and check the
settings in the previous step and try again. If it fails again and you feel you have
done all you can to solve the error and it is not a network connection failure, a
network login rights issue, or an authentication issue to the Database Server, then
immediately call CMS Inc. at (800) 765-4656, Extension 105 and report the error.

Click the “OK” button of all open dialog boxes to exit out of the System Objects Manager
dialog box.
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CONFIGURING the Connection to External Authentication Systems
Once the Print Tracking Server is installed the Database connection is created, you will
need to configure the connection your External Authentication System using SIP,
PatronAPI, Blackboard or CBORD. To do this, double click the “Config System Objects”
icon on the desktop.

Manager Property dialog box. Click on the drop-down list on the bottom of the
window to insert the appropriate ACS Connection. The available ACS Connection
types are: Blackboard, CBord, III PatronAPI, and SIP. Click on Configure on the right
of the dialog box. Once the ACS Connection object has been added configure it as
required by your Automation Solution Provider. If you need assistance from CMS,
please call (800) 765-4656, ext. 105.
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CONFIGURING the Kiosk
The Kiosk has two different configuration locations. The first one defines the database
connections, the payment methods (the payment method the user uses to pay for the print
jobs, to deposit cash to an Online Cash Account and to pay Library fines at the Kiosk), the
Receipt Printing Manager and the Release Station Authentication Manager for the particular
Kiosk. The second one defines the User Environment behavior of the Kiosk itself.
You will now configure the First Configuration Location, the “Config System Objects”. This
includes the Connection to the Database, the Payment Manager, the Receipt Printing
Manager, and the Release Station Authentication Manager.
#1. Configuring the Connection to the Database
The Kiosk must now be configured to connect to the Database on the Database Server. To
do this, double click the “Config System Objects” icon on the desktop.

and “Release Station Authentication”. Click on the Database Add-in and then click
on Configure on the right of the dialog box.

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

likely use the Service Account information that was created in previous steps. In
Item #3, select the name of the e-Service Database, CMSDB.
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
name or IP address the test will succeed. If the test succeeded, click “OK” to exit the
“Test Connection Succeeded” dialog box.

dialog box.
#2. Configuring the Kiosk Payment Manager

Next, click on Payment Manager to configure the Payment Methods for the Kiosk. The
Payment methods are the means that a Patron will pay for a print job, pay library fines,
and/or deposit cash to Online Accounts. These settings tell the Kiosk what payment
devices are connected the Kiosk computer via Serial (RS-232) or USB ports. Click on
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the Payment Manager Add-in and then click on Configure on the right of the dialog box.
Click on Configure.

box will open. The required payment methods can be chosen by clicking the Object
entry drop-down in the bottom of the window.
The software supports the following Payment Methods:
1. MicroCoin Cash Acceptor
2. ITC Model 1015 Card Reader
3. CMS XCP Vending Station 2
4. Schlumberger Danyl Card Reader 2
5. CMS JPC Vending Station 2 (Jamex)
6. GBA Bill Acceptor
7. e-Services Online Account
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8. ITC Model 50X0 Vending Station
9. CMS Mag Card Reader 2

When the required Payment method are added, the software should automatically pole
the correct serial or USB port and find the payment device and set it to Enabled. The
Payment Method can be renamed in the Display Name field. The Spanish equivalent
can be renamed also by clicking the button with dots. There are other advanced
configurations that CMS can walk you through, if needed.
If the System Object Manager can not find the payment device, the device will still be
added to the Payment methods, but will be displayed as Disabled.
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#3. Configuring the Receipt Printing Manager

Next, click on Receipt Printing manager to configure the receipt format and
header/footer information for the receipt that will be printed at the Receipt Printer that is
connected to the USB or LPT port of the Kiosk, if installed. Please keep in mind that the
system has the option of printing receipts for PC Session Assignment and Cash Deposit
confirmations. Click on the Receipt Printing Manager add-in and then click on
Configure on the right of the dialog box.

box will open. Header and Footer information can be edited and can be translated to
Spanish by clicking the button with dots. The Header and Footer fields allow 4 lines
of text each. The printing space across each line, depends on the size of the receipt
paper and the receipt printer device.

The receipt printer’s port name, communication type and operating mode can be
configured as indicated below. Click “OK” to save all information.
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#4. Configuring the Release Station Authentication Manager

Next, click on Release Station Authentication Manager to configure the look and feel
of the information request dialog box when submitting a print job at the workstation. If a
job is to be submitted to the Release Station, this dialog box will appear at the
workstation requesting user input. Click on Configure on the right of the dialog box.

box will open. The displayed dialog box allows you to configure the Dialog Display
Options such as:
1. Prompt for a Job Description (Prompt ExtraInfo)
2. Prompt for a Job Password (Prompt Password)
3. Allow to submit a job with no password (Allow Blank Password).
You can also choose the Password Encryption method. We recommend you do
not change this setting. The default setting is “MD5”.
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The Property Dialog box also displays a Dialog Template. This is what the Patron
will see at the workstation when a job is printed and submitted to the Release
Station. Fields with white boxes can be modified.

Click “OK” to exit out of the System Objects Properties

Click “OK” to save and exit out the System Objects Manager.
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CONFIGURING the e-Services Kiosk User Environment behavior
You will now configure the Second Configuration Location, the “CMS Kiosk Editor”. Follow
these steps to configure and change settings in the e-Services Kiosk. Make sure you have
completed the steps in the First Configuration Location, the “Config System Objects” before
going any further.

To configure the Kiosk, shut down any open Kiosk screens by pressing Alt + F4 and
entering the Kiosk close password. The default password is “cms237” Right-click
the Kiosk shortcut on the desktop and click on “Configure Kiosk”.

This command opens the CMS Kiosk Editor Properties window. The window is
divided by tabs along the top. The available tabs in this version are:
1. Items
2. Settings
3. Extra Settings
4. Login
5. Font
6. Color
These tabs configure the global design of the Active Kiosk windows. All global
configuration options design the shell of the Kiosk program. We will now discuss each
item in detail.
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“Items” Tab
The “Items” tab lets you select from a drop-down list the Kiosk items. Select your
choices and click Add New one at a time. These choices depend on the product you
purchased or installed, not all of them might be enabled for your organization.
Usually you would select a Main Menu, a Release Station Client, a Money
Transfer Station and, for PC-Cop customers, a Reservation Station.
The items can be added in any combination and in any quantity by clicking on the
item and then clicking Add New. This version offers 6 menu choices: “Copy
Station”, “Kiosk Menu”, “Money Transfer Station”, “Release Station Client”,
“Reservation Station”, and “User Environment Web Page”.
The Items tab allows you to define tabs/buttons that are displayed in the Kiosk
after login. As an example, the Kiosk screen below has 4 tabs along the top and
3 buttons in the Main Menu screen. These items correspond to the items listed in
the “Items” property.
Each item in the Items tab has its own set of configuration settings that can be
changed by clicking on the item and then the Configure button. Items can be
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moved up or down in the list, thereby moving the tab and button order in the Main
Menu. Item can also be removed from the list by clicking Delete. Kiosks work
independently of each other and therefore each Kiosk can be configured with its
own unique configuration settings, if desired. Items can be renamed by rightclicking an item and choosing Rename from the popup control box.
Kiosk Menu
The Kiosk Menu is the Main Menu of the Kiosk. It allows Patron to navigate
within the Kiosk program. The Kiosk Menu can be configured by clicking on the
Configure button. This is an example of the Kiosk Menu configured with 3 added
Items.
Copy Station
This item allows the Kiosk to control a digital or analog photocopier and to charge for
photo copies using the same Payment methods allowed for Printing. To make copies,
Patrons log into the Kiosk and click on the Copier Controller tab or button. Then they
follow on the on-screen instructions. The Copy Station can be configured by clicking on
the Configure button. This is an example of the Copy Station item.
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Money Transfer Station
This is the Cash Transfer Station screen that allows Patron to deposit money to a
Library Debit Account. The Cash Transfer Station can be configured by clicking on the
Configure button. This is an example of the Money Transfer Station item.
Release Station Client
This is the screen where print jobs will be released and paid using any combination of
online account, coins/bills, and cards. The Release Station Client can be configured by
clicking on the Configure button. This is an example of the Release Station Client
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Reservation Station
The Reservation Station allows Patron to self-service schedule PC usage. The
Reservation Station can be configured by clicking on the Configure button. This is an
example of the Reservation Station item.
User Environment Web Page
This item allows a Library to display a website without the typical navigations controls
found in Internet Explorer. Many Libraries use this control in the case of a Kiosk being
used as a Library Catalog computer. During tax season, many Libraries post tax forms
on a simple website and allow Patrons to print them right at the Kiosk, without having to
look them up and print them at a workstation. The User Environment Web Page can be
configured by clicking on the Configure button. This is an example of the User
Environment Web Page.
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“Settings” Tab
The tab lets you set the Kiosk options such as how the Kiosk will be displayed. Check or
uncheck the boxes that you need and choose your favorite styles in the drop-down lists.
“Extra Settings” Tab
The Kiosk Extra Settings tab lets you select a default item when the Kiosk starts, usually the
main menu is a good choice but you can select whatever you want. You can also adjust the
space and padding and set a password to close the Kiosk. The default password is
“cms237”. We highly recommend you change this password. To enable Spanish
integration, click on Enable Spanish.
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To change the default Kiosk closing password, click on the “Set Kiosk Close
Password” button. Then type in your new password and confirm it.
“Login” Tab
The “Login” tab allows you to configure the User Authentication method.
Click on the Advanced button to configure the Advanced Login Properties.
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“Font” Tab
You can set the font of your Kiosk.
“Color” Tab
You can set the color of your Kiosk.
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 Click “OK” to exit out of the DigiNet e-Services Properties dialog box.
 Click “OK” and save the changes. Double-click on the CMS Kiosk icon on the desktop to
start the Kiosk.
CONFIGURING the PC-Cop Admin Console Connection to the Database
The Admin Console must now be configured to connect to the Database on the Database
Server. To do this, double click the “Config System Objects” icon on the desktop.

and “Release Station Authentication”.
Click on the Database Add-in and then click on Configure on the right of the dialog
box.
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


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

dialog box.

Next, click on Payment Manager to configure the Payment Methods for the Staff ONLY
Kiosk. Click on the Payment Manager add-in and then click on Configure on the right of
the dialog box.
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
box will open. The only payment method for the Staff Only Print Release Station
will be the Online Account add-in.

When the Online Account method is added, the software should automatically set it to
Enabled. The Payment Method can be renamed in the Display Name field. There are
other advanced configurations that CMS can walk you through, if needed.
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 To
start the Admin Console, double-click the PC-Cop Admin Console on the
Desktop or navigate to Start > All Programs > CMS Programs > PC-Cop Admin
Console.
 The Admin Console will not work until the license key is entered. If you do not have
a license key you must e-mail [email protected] to request a license.
Include customer name, number of clients (controlled computers) and the name of
the PC that will be running the PC-Cop server. In the event of a Demo installation,
the software supports one (1) client if you are evaluating PC-Cop. When the PC-Cop
Admin Console is started, the Server will start and the license key dialog box will
display a License Key Warning.
To enter the license key follow these steps:
a. Click on the Configure menu and then click on License.
b. Enter in the Company Name, Number of Licenses and License Key
from the e-mail.
c. Click OK to update the licenses.
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d. The next time this screen is opened, the correct number of licenses will be
displayed.
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STARTING the PC-Cop Admin Console
The PC-Cop Admin Console is a Staff-only user interface that enhances the Personal
Computer reservation system and empowers the Library to administer PC time
management functions without having to walk up to the individual PCs, all from the
convenience of the Staff desk.
The Admin Console program must always remain open and the computer must always
remain powered up while the Library is open as it controls the workstation sessions. If
the Admin Console is shut down, all workstations in the branch would loose connection
with the PC-Cop server and Patrons will not be able to log into new sessions. Existing
sessions will not be affected. In case of Admin Console is shut down, the workstations
will display an error message telling the Patron to please wait, connecting to server and
that the Connection to the server has failed. When the Admin Console is started again,
the workstations will show that they are again available.
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The Admin Console is divided into two sections according to its particular functions,
Sessions and Users.
The SESSIONS Section
This section allows Staff to manually assign sessions to Patron. In the SESSIONS
section, staff can oversee the Active Sessions; people waiting for next available
computer, future reservations and create new session assignments. Staff can pull up a
floating menu by right click in the list. This menu give them options like extend time,
cancel any session or even send a message to an active session.
To schedule a session, click on the Add Session button and enter or scan the Library
card number or User Name in the Reservation dialog box. If Guest is selected, the
system will assign a temporary Password. This Password is different for each session.
After a session is assigned successfully, give the Guest user the temporary Password.
This is the only means by which the Guest will be able to login or unlock a session at
the workstation.
In the Reservation dialog box, staff can schedule the Next Available session (makes a
reservation for the selected user on the next available computer). If scheduling the Next
Available session and a PC is not currently available, the user will be assigned to the
Waiting List (a session is automatically scheduled as soon as a computer becomes
available.
Staff can also schedule a Future Reservation (allows them to select a site, a location,
a computer and a time for a future reservation).
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After the scheduled session is completed, the dialog box should be closed to allow the
system to update the Active Session lists mentioned above. The console shows all
active sessions and the time remaining for each session. It also shows if a Patron has
logged in to a session or not.
Once a Patron has signed into a session, Staff can “End Session”, “Add Time”, “Pause”,
“Un-Pause”, or “Send Message” at the Administrative Console. Activate these menu
functions by right-clicking an active session.
End Session: This function allows Staff to quickly end a Patron’s session remotely.
This function is not meant to permanently block a Patron from using the system.
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Add Time: Staff can add more time to a Patron’s session, if desired. This is a similar
function as the PC-Cop client’s “Extend” button. If the next available time slot has been
reserved for another patron, Staff will not be able to extend a Patron’s session.
Pause: Staff can Pause a session remotely for a Patron. This is a similar function as
the PC-Cop client’s “Lock” button. The Patron can un-pause/unlock a session at the
workstation with his/her Password.
Un-Pause: If a Patron paused/locked a session and forgot the password, Staff can unpause a session remotely for the Patron.
Send Message: Staff can send a one-way text message to the selected Patron’s
session.
The USER Section
The USER Section is divided into three parts:
1. User Session
2. Account Information
3. Add New User
User Session Part
The User Session part allows staff to view the CURRENT and FUTURE session for
the selected Patron. It shows the current status of all current and future sessions.
Account Information Part
The Account Information part displays cash transaction history for the selected
Patron. Select a Patron by Finding, Typing or Scanning the Patron ID in the
appropriate fields. Select the Account from the User Accounts list.
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Staff can add or deduct money to the selected Patron account by clicking the Debit/
Credit button. Type in the amount to Debit or Credit amount in the Amount field.
Use the default Asset Type.
Accounts can also be given an Account Limit. To set a limit to a Patron Account,
click the Account Limit button. Accounts that are set to “No Limit” are considered
Staff-only accounts. The system will not charge Staff-only Accounts for print
services.
Add New User Part
The Add New User part allows staff to enter a new built-in PC-Cop user to the
system. This user will not be added to the Library’s Patron Automation System and
will not be validated again the External Patron Authentication System.
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Additional PC-Cop Admin Console Functions
The Admin Console allows staff to perform other PC Management functions.
Configure Menu
The Configure Menu allows Staff to enter a PC- Cop license key as previously
described. It also allows the configuration of client Messages to be displayed at all
workstations controlled by PC-Cop.
Actions
Staff can “View PC Status”, “Shut down”, “Client Auto Update”, and “Enable/Disable
Clients”.
View PC Status
This window will display the PC status of every PC in the system. If a PC is offline
(i.e., the workstation is physically offline or the PC-Cop client software is not
running), it will display a red “X” icon. This is an indication that there is something
wrong with the workstation and Staff should walk up to the workstation to manually
check the status.
For an exception, since the Admin Console is a computer within the e-Services
system but cannot be used by Patrons, it will always be displayed as an offline
computer.
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Shut Down
This window allows Staff to send a Warning Message to all selected clients, initiate
a workstation Windows Reboot or Shut Down. Additionally, it allows Staff to Kill the
PC-Cop client running on any workstation. To perform any of the commands on
multiple computers, simply click on the first PC then click on the last PC in the
chosen range while holding down the shift key on the keyboard. If the command
must be performed on all the computers in the list, then click on the Select All
button. Once the range of computers has been highlighted, then click on the
appropriate radio button followed by the “OK” button to complete the command.
Client Auto Update
To update the Client software on the workstations, use the Auto Update Dialog.
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Enable/Disable Clients
If Staff needs to temporarily take down the client software on all the computers in
the Library simultaneously, then click on (uncheck) the Enable Clients command in
the Actions menu. This command will not permanently kill the PC-Cop client, it will
temporarily disable it. This feature can be used in the case of workstation
maintenance, when Library technical staff needs access to the computers and
having to log in to PC-Cop on every machine is not feasible.
To re-enable the PC-Cop client software, click on (check) the Enable Clients
command in the Actions menu. This command will ask if time should be added to
any existing session. If not, click on “OK”.
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Staff Kiosk
The Staff Kiosk menu allows Staff to configure the Staff-Only Print Release Station and
to Display it once configured. It also allows staff to hide and close the Staff-only Print
Release Station Kiosk.
Close The PC-Cop Admin Console
To close the PC-Cop Admin Console, press the ALT – F4 buttons on the keyboard.
The default password is “cms237”.
Click the Yes button.
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CONFIGURING the e-Services Management Console
The e-Services Management Console must now be created and configured to connect to
the Database on the Database Server.
 To create the e-Services MMC (Microsoft Management Console). Go to Start > Run
and enter MMC. Click OK to open the MMC.
 In the MMC, go to File > Add/Remove Snap-In. Click Add.
 From the list of options, select CMS E-Services Admin and click Add.
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 As soon as the CMS E-Services Admin is selected, the connection to the database
will now need to be build. Click on Build to connect to the database

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


After finishing the connection to the database, you will be brought back to the Add
Standalone Snap-in dialog box. Click the “Close” button to close the dialog box.
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
Click the “OK” button to close the dialog box.

The MMC will now be created and connected to the database. Save the console to the
desktop for later retrieval. We will now skip the MMC configuration for now and jump to
the Client installation. The MMC configuration will be described in a separate section of
this manual due to its complexity.
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Section Six –
Macintosh Installation
for Print Vend System
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Section Six – Macintosh Installation for Print Vend
System Only (optional)
There are two options for Macintosh clients: GateKeeper install or LPD Service install.
Macintosh Client Install: LPD Service
Installing the SDK or JRE on Macintosh
1. Download the Java runtime file, currently MRJ 2.2.5 smi 2
(http://www.apple.com/software/)
2. Click on the more downloads link at the bottom of the Downloads Column.
3. You will be prompted for an Apple.com ID. You can create one at this step if you
don’t already have one.
4. Scroll to the Search field and type in Runtime Java and then click the Magnifiying
Glass. This will return links including one for the Java Runtime Environment 2.2.5.
5. Click the MRJ 2.2.5 link.
6. To save the file to your hard drive, click the Diskette icon in the Software column of
the DISCUSSION box.
7. This will create a folder named MRJ Install on the desktop.
8. Double click the MRJ Install folder, then double click Installer.
9. Click OK on the license agreement.
10. Accept the default settings and click on Install.
11. Restart the machine.
Installing the DigiNet Java Popup Server
1. Run the Install program for the DigiNet Popup Server.
2. Install at the default location of Macintosh Hard Drive \ Applications \ DigiNet Popup
Server.
3. Create an alias of the DigiNet Popup Server by browsing to Macintosh Hard Drive \
Applications \ DigiNet Popup Server. First, click on the DigiNet Popup Server file
then click on the File Menu>Make Alias
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4. Place the alias in the startup folder by browsing to the Macintosh Hard Drive \
System \ Startup Items.
Setting up a Macintosh client to use the DigiNet LPD Service.
1. Start the Desktop Printer Utility by opening Macintosh Hard Drive \ Apple Extras \
Apple LaserWriter Software.
2. Select Printer (LPR) from the list of possible printer types.
3. Click on the Change button next to the LPR Printer Selection box.
4. Enter the IP address of the machine running the DigiNet LPD Server.
5. Enter the Queue name (Virtual Printer name taken from the DigiNet website) of the
desired printer. This is case sensitive and should match exactly.
6. Click OK.
7. If desired, change the Printer Description file (PPD).
8. Click on Create.
9. Enter a name for the printer.
10. Printer will be created on desktop.
Macintosh Client Install: GateKeeper
1. Make sure the Macintosh is running Mac OS 8.6 or later.
2. Double-click on the ‘Gatekeeper Installer’ icon, and choose a folder to extract into.
3. Drag the ‘CMS DTPU Plug-in’ and ‘CMSHose Plug-in’ into the System Folder of the
boot disk.
4. Drag ‘Gatekeeper’ and ‘Gatekeeper Init’ onto the System Folder of the boot disk.
5. Reboot the Macintosh.
6. Delete any existing desktop printers you do not want to have available to users on
this Macintosh.
7. Locate and launch {Boot}Apple Extras: Apple LaserWriter Software: Desktop Printer
Utility.
8. Select ‘CMS’ from the list and click OK. Choose a PPD file, or stay with the generic
description.
9. Click the Change… button next to the ‘CMS Printer Selection’ area. Choose a
network printer in the resultant dialog and click OK.
10. Click the Create… button and save your changes to a new desktop printer.
11. From the Apple menu, select Control Panels, and select Gatekeeper from the submenu.
12. Double-click on the ‘Gatekeeper Debug’ control panel and enter the password.
13. Configure all the environment variables.
14. Set permissions on the displayed printers, as appropriate.
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15. Press the Save button in the main window, and select Quit from the File menu.
Install PopUpServer
1. Drag the PopUpServer Installation Folder onto your hard disk.
2. Open the Tracker PopUp folder that you just installed. Make an alias of the
PopUpServer application.
3. Drag the new alias into the System Folder Startup Items folder.
4. Restart the Macintosh.
Internet Print Service
1. Find the DigiNet server machine (where IPrint service was installed) in the
mmc and double click it.
2. Add an Internet Printer for the machine (such as IPrint), the printer name
shouldn't have space in it. The printer name will be the print queue name for the
LPR printer.
3. Add a LPR printer (using LPR portTCP/IP port in XP). Configure the port as
follows:
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The printer name or IP address in the above dialog is the DigiNet server's machine
name or IP. Make sure the Print Processor is WinPrint for LPR printers.
4. For Mac clients, install the java popup server. Add a LPR printer (make sure
the print queue name is correct) pointing to the DigiNet server.
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Section Seven – How
the Software Works
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Section Seven – How the Software Works
How PC-Cop Works
The software can be configured in many ways, depending on the requirement. The following
illustration assumes the Library will require Patrons to use their Library card to use the
Computer services at the Library.
How Patrons Schedule or Reserve a PC
Patrons must have a valid Library Card and Password to print and reserve PC Time.
Patrons can walk up to any available computer and log in using their Library Card
number and Password to get a current PC session if the computer is available. Patrons
can also assign themselves a current or future PC session at the Self-Service Kiosk.
Guests, including users with delinquent Library accounts, can assign themselves a
current PC session at the Self-Service Kiosk by clicking the “Guest” button. The system
will assign them a temporary Password. Guests can also walk up to the “Reference
Desk” and can be assigned a session over the counter.
Patron Self-Service PC Scheduling and Reservation
DigiNet e-Services allows patrons to self-schedule a PC session when they walk in the
library. There are two ways they can do this. Patrons may login to any of the public
kiosks located in the library by scanning their Library Card Number and typing in their
Password or by walking up directly to an available computer.
At the Main Menu after logging in, a Patron may click on “Schedule a PC Session”,
“Print Your Jobs” or “Add Money to Your Library Account”. The Main Menu has a 1
minute (configurable) time-out. If the Kiosk is not used within 1 minute after logging in,
the Patron will be automatically logged off by the system. To logoff the Kiosk, the Patron
needs to click the long red button at the bottom that reads, “When Finished, Click Here
to Log Off”.
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The Patron can click on the “Schedule a PC Session” TAB at the top or the blue
BUTTON to display the PC Session assignment screen. In the screen, the Patron will
follow four simple steps.
“STEP ONE”: The Patron clicks on the “Schedule a PC Session HERE!” tab.
“STEP TWO”: The Patron will Select a Library Site and Location within the Library.
“STEP THREE”: The Patron will Select a Schedule Time. If the Library does not have
Computer Groups enabled/configured, the Patron will not need to select a Computer
Group.
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“STEP FOUR”: The Patron will Select a Schedule Session along with an available
computer. The Patron will select the desired PC then click the ‘Accept’ button. The
Patron can also choose to print a receipt confirming the assigned session.
The Kiosk will print a receipt, if selected, and display the Schedule Summary. If the
Patron clicks Next, the Kiosk will return to the first screen.
Logging in at the Workstation
When a session has been assigned at the Self-service Kiosk or at the Admin Console
by Staff, the workstation will be automatically protected and the Patron’s Library Card
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number will be displayed at the workstation. To protect Patron confidentiality, the
system will only display the last 5 digits (configurable) of the Library Card number.
When a Guest user has been assigned a session, the word Guest will be displayed at
the workstation.
To log in at a session-assigned workstation, Patrons must only type in their Password.
Walkup Patrons can log in at an available workstation by typing their Library Card
number and Password.
When a Patron is validated, and the patron logs into their PC-Cop session, the system
can display an Acceptable Use Policy.
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When the Patron accepts the Acceptable Use Policy, the Patron will display the
following dialog box with the available time in the session. Additionally, the Patron can
lock (“Lock”) or end (“Logoff”) their session by clicking the appropriate button. The clock
will display the remaining minutes in a session. When the remaining time reaches down
to less than 10 minutes, it will also display the remaining seconds in the session. The
session-extension button (“Extend”) will be enabled once 45 minutes (configurable) has
elapsed.
The Time Left dialog box has a color coding feature that gradually changes color as the
time runs out. When there are 15 minutes or less left in a session, the digital clock
shows the numbers in yellow. When there are 5 minutes or less in a session, the digital
clock shows the numbers in red. When there is less than 1 minutes left in the session,
the digital clock flashes in red. If the Patron extends the session and time is added to
the session time clock returns to the original color of green.
Logoff: The Patron can voluntarily end a session by clicking on the “Logoff” button. If
the Patron chooses to end a session early, the remaining time will be available for the
use in a different session the same day. However, time is not transferable from day to
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day. When the Logoff button is clicked a confirmation box will appear and the Patron
will be asked to confirm the end of session.
Lock: If a Patron clicks on the “Lock” button, the session will be locked for up to a grace
period of 10 minutes (configurable) only. The time in the session will continue to count
down. The Patron will be asked to confirm the Lock request. Once confirmed, the
system will go back to the log in screen and will scroll a message saying that the
computer is in use and that the Patron has stepped away. If the Patron does not return
by the end of the grace period, the session will end and the machine will be made
available to others.
Extend: The “Extend” button will appear 15 minutes (configurable) before the end of a
session. It allows the Patron to automatically extend a current session for more time
within the minimum extension requirements (IF the PC has not been reserved by
someone else and IF there is at least 1 (one) other PC available in the Library). When
the Extend button is clicked, a confirmation window appears. When the extension is
confirmed, an Alert window will notify the Patron that the extension succeeded, and the
“Extend” button becomes disabled. If the minimum extension requirements are not met,
the Patron will be notified and the extension will not be granted.
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Other Patron Session Settings
Session Login & Grace period: Patrons are entitled to unlimited 60 minute
(configurable) sessions. Sessions are allows a 5-minute (configurable) grace period. If
a Patron does not login within the grace period time, the session will be cancelled and
the machine will be made available to others. When a session is assigned by a Patron
at the Kiosk or by Staff at the Admin Console, the session will be automatically
protected, and the Patron with the correct Password will be able to log in. Additionally,
the workstation will display a message saying that the computer has been assigned to a
user. The computer will also display the amount remaining in the Grace Period.
Scheduling sessions at other Branches: Patrons can schedule sessions at the local
branch and optionally at the other branches if configured.
Session Extensions: Patrons can elect to extend their session if the machine they’re
using was not scheduled for somebody else immediately following their session. The
EXTEND button will be enabled only after 45 minutes (configurable) into their current
session. After the first 45-minutes into their session, Patrons can keep extending their
session up to ten (10, configurable) 30-minute sessions if the machine continues to be
available.
Session Locking: Patrons can lock a session. This will hold their computer for 10
minutes (configurable). After 10 minutes the session is closed and the machine is made
available to others.
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PC Idle Message: After 3 minutes (configurable) of inactivity the Patron will be notified
of the Session Inactivity saying that the machine has been idle for 3 minutes. To
continue the session, the Patron will need to click the OK. If inactivity continues, the
session will end in 2 minutes (configurable). The inactivity period is 5 minutes
(configurable).
Near End Warnings: Patrons will receive 2 dialogs warning them the session is nearing
the end. The first warning will be given at 10 minutes (configurable) and the second will
be given at 5 minutes (configurable). Patrons can always attempt to extend their
current session.
Manually Overriding the PC-Cop Client (Admin Mode)
The PC-Cop client software can be manually bypassed. This feature will allow Staff to
“Re-activate” the client, to permanently “Close” the client, to “Restart the Computer”
and to “Shutdown the Computer”. Additionally, you can view version information for
the client software by clicking on “About”. To perform this, press the ALT and F4 keys
at the same time. This will invoke a dialog asking for a password to enter the Admin
Mode. The default Bypass password is “cms237”. It is imperative that the system
administrator change this password using the e-Services Admin Console.
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In Admin Mode, the PC Cop client software will display a white clock icon in the system
tray indicating that the client is in Admin Mode. While in Admin Mode, the PC Cop
client is still connected to the Admin Console on staff computer, so the computer will still
display a status of OK (Online). A future build will display a status of “Admin Mode.”
You may right-click on the white clock icon in the system tray to perform a “Reactivate” of the client, to permanently “Close” the client, to “Restart the Computer” or
to “Shut Down the Computer”.
Click on “About” to read the e-Service software version information.
How Pay-to-Print Works
Printing at Workstation
Black & White printing is available at a charged of $0.10 (configurable) per page and
Color at $0.25 (configurable) per page. Patrons can pay for their print jobs directly at
the workstation using their online Library Card accounts or they can submit the jobs to
the e-Services Kiosk and pay for the jobs using online account or cash (coins and/or
bills in any combination). There are three available payment methods: Cash, Mag Card
(if configured), and Patron Online Debit Account. In order for Patrons to pay and print
at a workstation, they must have enough money on their Online Accounts.
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Pay at the Workstation with Online Account
To pay for a print job at a workstation, a Patron will print by selecting File->Print. The
print job will invoke a payment confirmation window that will display the name of the
document, the Patron ID, the name of the selected printer, and the available funds in
the account. When the Patron selects OK to print the job, the account will be debited
the Job Price amount and the print job will sent directly to the printer and the process
ends. If the Patron clicks on Cancel, the job will be submitted to the Print Release
Station for later retrieval.
Guests or Patrons Printing without enough Money on Account
If a Guest user or a Patron who does not have enough money on an account prints a
job, the print job will invoke a window at the workstation telling the Patron that no
payment could be made at the workstation and that the job will be sent to a Print
Release Station.
A second window will ask the Patron to type in a generic description (optional) for the
print job as well as a job Password for privacy protection. This is a security feature to
prevent print jobs form being printed/deleted by non-authorized people.
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A third window will inform the Patron that the job was submitted and again tell them to
walk up to the nearest release station to pay and print the job. It also reminds them to
not forget the password.
Print a Job at the Print Release Station
To pay for their print jobs using coins and bills, Patrons with Library cards and Guests
alike will log in at the Kiosk using the appropriate method. Patrons with Library cards
will scan or type in the Library Card and enter a Password. Guests will simply click on
the “Guest” button.
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Once logged in, the Kiosk will display the Main Menu. The Patron will then click on the
“Print Your Jobs” TAB at the top or the long blue BUTTON.
A Patron with a Library Card will see only their print job(s) in the “Print Your Jobs” tab.
A Guest user that submits a print job will see a list of all the print jobs submitted by all
the Guests. The job password option that was offered to the Guest user at the
workstation at the time of printing the job is the only thing protecting the job for the
Patron.
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In addition to printing a job, the Patron can also “Delete” a print job (the delete function
will require a job password), “Filter” for the desired job, and can get additional “Help”.
The Filter button will allow a Patron to find a job by typing in a document property like a
word in the name, the workstation name, or the description of the print job. The “Help”
button displays a window with written instructions of how to print a job at the kiosk.
Some Kiosk may be configured in Simple Mode when there is only one printer at the
kiosk. If so, the bottom of the “Print Your Job” tab will look similar to this:
In the “Print Your Job” tab, the Patron will click on the print job that needs to be printed
and will then click on the printer they want to print to. When the Patron clicks on
“Print” button, the software will display a window called “Confirm Payment”.
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The Confirm Payment window displays the document name, the workstation from where
the print job was sent, the Patron (User) Library Card number, the number of pages in
the job, the number of copies in the job, the time the job was sent and the total job price.
The Confirm Payment window will also display the Cash (Coin/Bills) and Online Account
balances as well as the new balances after the transaction is completed.
In the above example, the cash balance is $0.00, which means the Patron has not
deposited coins or inserted bills, and the second row shows the online account
information.
NOTE: When printing from a workstation, e-Services will debit the online account. If
the account is not funded or doesn’t have enough fund, the job will be sent to the kiosk.
If the Patron’s account has enough fund but he/she chooses to pay for the print job with
cash, the Patron can click the CANCEL button at the workstation and DigiNet will send
the print job to the kiosk. The Patron can then walk up to the Kiosk to pay with cash at
kiosk by inserting coins or bills into the vending unit.
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How to Add Cash to Online Account
Making Deposits to Online Accounts and Checking Account Balance
To make a cash deposit with coins and bills to an Online Library Account, Patrons with
Library cards will log in at the Kiosk. This feature is only available to Patrons with
Library cards. To log into the Kiosk, a Patron will scan or type in the Library Card and
enter a Password.
Guests or people that click on the “Guest” button cannot use the “Add Money to Your
Library Account “. If a Guest user clicks on “Check Balance” button in the “Add
Money to Your Library Account” screen, an error dialog will be invoked informing the
user that online accounts are not available to guest users.
Once logged in, the Kiosk will display the Main Menu. The Patron will then click on the
“Add Money to Your Library Account” TAB at the top or long green BUTTON.
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When the Patron clicks on the “Add Money to Your Library Account” TAB or long
green BUTTON, the Cash Transfer Station screen will allow a Patron to view the current
account balance. To deposit money, the Patron should follow the 3 easy steps: #1.
Click on the ‘Check Balance’ button; #2. Insert cash into the coin and bill acceptor;
#3. Verify the new balance and click on OK.
If the Patron has inserted cash into the cash acceptor and clicks on Cancel, the cash
will be returned in the form of change. It’s important to note that if the Patron inserted
bills, the returned change will be coins. The bill acceptor accepts $1.00 and $5.00.
($10.00 and $20.00 may be accepted if configured) The change tubes hold a total of
$34.00 in change of combined denominations. If many Patrons insert bills and expect
change, the change tubes will soon be depleted and the cash acceptor will indicate to
use “Exact Change Only”. The system will stop accepting bills until there is enough
change to dispense for each bill type. For example, a $1.00 bill will be accepted only if
there is at least $1.00 in change.
When the Patron clicks on OK, the kiosk will display the confirmation screen and when
patron clicks on Yes the kiosk will ask if the Patron would like a receipt. If so, it will print
out a receipt.
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.
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Section Eight – MMC
Configuration
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Section Eight – MMC Console Administration
All backend configuration and administrative functions are preformed in DigiNet e-Services
using the MMC interface. There several activities related to the maintenance and
management of the MMC. The Console functions allow administrators to customize how
data is organized and how it is reported. In most cases, e-Services will operate correctly
without making any changes.
Administering e-Services
DigiNet e-Services has been designed for systematic administration (management). An
understanding of the basic components of the MMC Console is very important. There are
four (4) major sections in the management of the MMC. We will briefly discuss each section
in its order so that it can easily be understood. Following the short discussion, we will
discuss in detail certain important aspects that one will need to make changes.
It is not expected that one understand each of the areas initially, but in time, all of these
areas should become more familiar to better utilize the powerful management potential this
software provides.
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Upon installation of e-Services, you should configure the backend system to the desired
parameters. To do this, open the MMC Console and right-click on the “Database” field. In
the drop-down list, click on Properties. The system will display a dialog box with 4 tabs.
The “Database Config Options” tab is used to configure environment settings.
The “Printing Config Options” is not to be used at this time. This has been added for future
system expansion.
The “Computer Control Server Options” tab is used to configure the server parameters.
The “Computer Control Client Options” tab is used to configure the client-side
parameters.
To edit any of these options, click on the parameter you need to modify and then click on
Edit Option.
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Area One – Accounting
Common Setup
Asset Types
Accounting Periods
Price Tiers
Price-Tier Groups
Misc. Charge Type
Misc. charge types are given a name, a unique description and assigned a tax rate if
applicable.
Accounts
Every account is assigned a number and given a description, an expiration date, and a
minimum balance figure. It is also noted whether it is active or non-active. It is assigned a
tax rate if needed. Account balances can be reported for each account. Every account can
be setup to allow only certain user groups to use the account. The user account must match
the account number setup in this permissions area.
Account Groups
All users are assigned to an account group and each account group is assigned a group
name. A unique description can be entered about the group. The account group is assigned
to a Parent Account Group that is given a name. A Parent/Master Account can have many
Account Groups, which, in turn, can have many User Groups and Users. Every Account
Group or User can have only one Parent/Master Account.
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Auto Credits
Cards
Cash Devices
Area Two – Organization
Common Setup
Domains
Each computer being used is running on some sort of network Domain. An example
would be the “NT” domain. To further describe the domain there is a place to provide a
unique description of the domain.
Manufacturers
An important concept to understand is how DigiNet organizes printers. DigiNet starts
with a manufacturer and each manufacture has one or more printer models.
Departments
Sites
Locations
Account groups are assigned a location name in order to identify each of them.
Computers
Each computer is given a name, description, and its location.
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Computer Groups
Users
Each user is assigned to a network domain, given a user name, listing of the user’s full
name, description of the user, the group name to which the user is assigned and an account
number.
User Groups
All users can be assigned to a user group, which can be given any name. A unique
description can also be entered for each group. The first group created should be the toplevel group, for example, the name of the company. This top-level group can contain subgroups with the sub-groups containing additional user groups. Each user can be placed into
only one user group.
External User Type
Area Three – Reproduction Devices
Common Setup
Print-Device Models
Each printer model is unique in one or more of the following characteristics: name of
manufacturer, model name, model number, whether it prints color or is black and white
only, whether it duplex prints or not, whether it collates for not whether it staples or not,
and whether it punches holes or not.
Print-Device Price Schemes
Each printer must be assigned a price scheme name. All printers are set to the default
price scheme that comes with DigiNet e-Services. This can be changed if needed.
Before setting up DigiNet Printer Price Schemes, determine how pricing schemes should
be managed. Pricing can be set by or at the
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•
•
•
Printer model,
Actual printer, or
Virtual printer
When the Administrator sets the pricing scheme for the Printer Model
•
•
•
•
No pricing scheme is required for the Actual Printer and the Virtual Printer
because they inherit this pricing scheme when they have none of their own.
The Actual Printer and Virtual Printer may use this Printer Model pricing
scheme.
The Actual Printer may have its own pricing scheme that will override the
Printer Model pricing scheme.
The Virtual Printer may have its own pricing scheme. If it does not have its
own pricing scheme, it will inherit the Actual Printer pricing scheme if it has
one or the Printer Model pricing scheme if the Actual Printer has no pricing
scheme.
In other words, when the Virtual Printer has no pricing scheme, it will inherit the
pricing scheme of the Actual Printer. If the Actual Printer has no pricing scheme,
both the Actual and Virtual Printers will inherit the Printer Model pricing scheme
that is the program default until it is changed or until the pricing scheme of the other
printers are changed.
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Print-Device Maintenance Types
Print-Device Advanced Pricing
Print-Device Paper Sizes
Printers
Several Actual Printers may be the same printer model. Each Actual Printer can be shared
with users from different machines using different names; this is what DigiNet would call an
instance of a Virtual Printer. Virtual printers are given a name and are assigned a computer
name, meaning the computer from which they receiving print jobs. They also have a printer
device name assigned to them as well as a network share name. A printer driver is assigned
to the virtual printer along with a price scheme name.
Copiers
Faxes
MFDs
Print-Device Groups
Area Four – Reports
One of the major purposes for the reports generator is to make costing analyses and
accounting for printers, users, groups, accounts, jobs, projects, estimations, proposals, etc.
The validity of the reports generated will be determined by data input accuracy and the
pricing scheme established. The pricing scheme defaults that come with DigiNet e-Services
should be reviewed often to determine if they meet the needs of the company. They can
easily be changed to reflect actual costs. The costing schemes should be valid indicators of
the true costs.
The reports that are available from DigiNet Report Generator are those specific to
information contained in the web site database server. Such data can provide information
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with respect to printer usage, utilization and cost by whom, where and when. The content of
the reports depend upon the information required by the Administrator.
A note on Security
Windows NT can be used to:
•
•
•
Restrict user access to the printer control panel. Users can be denied the rights
to manage the printers on their machines.
Keep users from changing the print processor configuration from the DigiNet print
processor system policies.
Restrict users from renaming the print processors in order to add non-tracked
printers.
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APPENDIX
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Appendix A – Install Microsoft SQL Server
DigiNet e-Services can be installed with either an MSDE or SQL Server database. The
Administrator can choose to install MSDE if the location will have up to 5 simultaneous
connections to the database, in any combination of Admin Consoles and Kiosks. Each
Admin Console and each Kiosk require one connection to the database. If more than 5
simultaneous connections to the database are required, then MS SQL Server must be
installed.
Microsoft MSDE 1.0 or 2.0
The e-Services software ships with MSDE. If MSDE is to be installed, skip the SQL
installation section and go directly to the Database Server installation
Microsoft SQL Server 7.x
SQL Server needs to be installed on a 2000 Server or XP Professional machine before
DigiNet e-Serivces will operate. Below is a brief description of the installation steps. Contact
Microsoft for additional answers to questions regarding this product.
 Make
sure you are logged into Windows 2000 as an Local or Domain
Administrator.
 Insert the SQL Server CD to start the Autorun program or select Setup Manually.
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 Select Install SQL Server 7.0 Components from the list of choices.
 Select
Standard Edition if running 2000 Server, Select Desktop Edition if running
Windows 2000 or XP Professional. This will start the InstallShield program.
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 In most cases, the install will be to the local machine. If this is the case, select Local
Install – Install to the Local Machine. If the install is to a remote machine, select
Remote Install – Install to a Remote Machine and then pick the machine to install to.
Click on Next.
 Click Next on the welcome screen.
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 Click Yes on the license agreement.
 Enter the Name and Company information on the User Information screen. Click Next.
 Enter the correct CD Key. You will find this number on the yellow sticker of your CD liner
notes or the CD sleeve on the SQL CD case.
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
The next screen is the Product ID screen. This will provide you with your Microsoft
Product ID number. If you need to call Microsoft for technical support, you will need this
number. Please record this on the Administrator’s Information Record page in Appendix
E. Click OK.
 Select Typical for the installation type.
 Change to the “Use the Local System account” option.
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 Click on Next to start copying files to the computer.
 Clicking Next on Start Copying Files screen will take you to the Choose Licensing Mode
screen. Select the license choice desired, either per server or per seat. If you are not
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certain, change to Per Seat. Click on Continue. If you are prompted with a confirmation,
click on “I Agree that” and then Ok. (Disregard warning: “Stopping process” as process
will begin again automatically.)
 When the installation is completed, the following screen will appear. Click on Finish.
 If the SQL autorun screen shown below is still visible, click on Exit. This concludes the
SQL Server installation steps.
Microsoft SQL Server 2000
Microsoft SQL Server needs to be installed on a 2000 Server before the DigiNet program
will operate. Below is a brief description of the installations process. Contact Microsoft for
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additional answers to questions regarding this product. Make sure you are logged into
Windows as an Administrator.
 Insert the SQL Server 2000 CD.
If the autorun does not start the installation, click My
Computer, then click the SQL Server 2000 icon.
 Select SQL Server 2000 Components
 Click on Install Database Server to install the full version of SQL Server 2000.
This will
launch the InstallShield.
 Click Next on the Welcome screen.
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 Usually, the installation will proceed to a local machine.
If this is the case, then select
Local Computer. If the installation is to continue on a computer located elsewhere in
the network, select Remote Computer and select the appropriate network computer to
install to. Click on Next.
 Enter your user information.
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 Click Yes on the Licensing Agreement.
 Select Server and Client Tools as the type of installation.
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 Click Next if this is a new installation, with no other SQL installations present.
If SQL is
present, choose to either maintain or rename the new installation.

Select Typical for the installation type.
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

Leave Use the same account for each service selected. Check Local System
Account.
Choose the Windows Authentication Mode option.
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

You are ready to begin copying files. Click Next to begin.
Windows may detect a process running that may delay installation. This window may
be blocked from the top most view. It is not necessary to shut down the process. Click
Next to continue.
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 Click Finish to start copying files.
This can take several minutes depending on your
system. Please note that the Microsoft MDAC is also installed in this step and does not
need to be installed in a separate step.
 Click Finish to return to your Windows Desktop.
The SQL 2000 installation is complete.
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Appendix B – Installing MDAC
Microsoft Data Access Components 2.5 Setup
Please make sure that all Windows computers have an updated MDAC component. This
program will automatically be installed at the end of the SQL Server installation (You may be
prompted to begin installation). However, you will need to get the updated file from Microsoft
at: http://www.microsoft.com/downloads/release.asp?ReleaseID=18822
Once the Microsoft Data Access Components has been downloaded, install MDAC using
the following steps.
 Click on the MDAC Version 2.5 installer by clicking on the file mdac_typ.exe. Click
Yes to accept all terms of the End User License Agreement. Click Next.
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 The Microsoft Data Access Components 2.5 Setup screen will appear. Click Next
to install the program.
 When the install is completed, you will be taken to a screen indicating Setup is
Complete. Click Finish.
You can now exit the MDAC Installer screen.
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Appendix C – Silent Install of the DigiNet EServices Client
First extract the files from Client Installer. The following instructions assume that WinZip is
installed.
 Right-click on the file and select Extract to.
 Pick a folder to extract the install files. This will expand to 9 files.
 Click on Start > Run and browse to SETUP.EXE in the folder chosen in step 2.
 Click in the command line and add /r after setup.exe. This causes Setup.exe
automatically to generate a silent setup file (.iss file), which is a record of the setup input,
in the Temp folder.
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 Answer the installation questions and after installing the installer will create a file named
SETUP.ISS. This file may be in the Windows folder, if not search the drive for this file.
 Copy this file into the folder containing the extracted DigiNet e-Services files.
 Move the entire folder containing the extracted DigiNet e-Services files and the setup.iss
file to a folder on a server that the Domain Controller can access.
 Give all users the right to read from this folder
 Edit the login script to include this line:
 \\ServerName\ShareName\setup.exe /s
 This will silently run the installer as each user logs into the network.
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Appendix D – Differences Between SQL Server &
MSDE
SQL Server Desktop Engine is the same engine upon which Microsoft SQL Server 2000
is built. With two limitations, Desktop Engine provides full SQL Server capabilities.
When delivered in Desktop Engine form, Microsoft has limited SQL Server in two ways:
o
No single database can exceed 2 gigabytes in size. However, each
Desktop Engine server instance can contain many databases, each of
which can be up to 2 gigabytes in size. Each computer can host up to
sixteen instances of Desktop Engine.
Performance will rapidly decline when more than five simultaneous users use the database
engine at the same time. With five users or less Desktop Engine will operate with full SQL
Server speed.
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Appendix E – Gates Foundation Computers
Gates computers are PCs running Windows NT 4.0 Workstation and are setup to use
System Policies. System Policies are setup using the Policy Editor, which creates files
with a POL extension. If the PCs log into a NT domain the POL file resides on the
server in the NETLOGON share (C:\winnt\system32\repl\import\scripts). This file is
named NTCONFIG.POL. If the PC is not logging into a domain the POL file is located in
C:\Policies.
Open the POL file with the Policy Editor by logging in with the Administrator account
(EXEC on Gates computers). Click on Start > Programs > Administrative Tools
(Common) > System Policy Editor. Once in the Policy Editor click on File > Open and
browse to the POL file. This will show all the profiles that the PCs can use. Double-click
on the profile you wish to edit, then scroll to the System heading. Expand System >
Restrictions and then click on Run Only Allowed Windows Applications. If the box at the
bottom of the screen has a check, then this profile is configured to only allow certain
programs to run.
You must add the executable file name you would like to run under that profile. To do
this click on Show to display the following dialog.
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Click on Add, then type in the executable name as detailed below.
For DigiNet enter: Proctool.exe
Click OK on all open screens. This will take you back to the Policy Editor. Repeat these
steps for all other profiles that need to run these programs. Click on File > Save and
then exit the Policy Editor. The programs entered will now be allowed to run for the
Profiles altered.
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Appendix F - Troubleshooting
Concern: Print job is not logged and Event viewer shows the error “Unable
to access the Add-in list in the registry…”
Solution
Add the service account being used to run the DigiNet Print Tracker to the local
Administrators group.
Concern: Event viewer displays: Add-In CMSnet.AddInManger.1 reported
the following error: Handled Exception 0x80040E09 : IDispatch
error #3081
Solution
The Windows account being used to run the DigiNet Print Tracking service does
not have rights to the SQL database. In SQL Server Enterprise Manager, assign
the User Rights to the database. See the section Creating SQL Server logins
in SQL 7.0 and SQL 2000.
Concern: You receive the following error when re-installing after a failed
installation.
Solution
Open the Control Panel and select Services. Stop the "DigiNet e-Services Print
Tracking" service. Continue the re-installation.
Concern: Registry entries from cancelled installation are blocking
reinstallation.
Solution
Run
the
RegEdit
program.
Expand
the
HKEY
LOCAL
MACHINE>SOFTWARE>CMS, INC. keys. Delete the keys named “PrintServer”,
“Server” and “Database”. Also under HKEY LOCAL MACHINE key, expand
SYSTEM>CONTROL SET1>CONTROL>PRINT >ENVIRONMENTS>WINDOWS
NT x86> PRINT PROCESSOR. Delete the “CMSProc” key. You will now be able
to reinstall with no prior registry settings.
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Concern: When running the PopUp server on a Windows 95 machine you
get error messages about missing Ws2_32.dll or Wshelp.dll.
Solution
The Winsock 2 update must be installed. This file is available from Microsoft.
Concern: Administrator cannot delete CMSProc.dll.
Solution
This is a three-step process. First, at the command prompt, type NET STOP
SPOOLER then enter. Next, in Windows Explorer, navigate to the DLL in
PROGRAM FILES> WINNT>SYSTEM32> SPOOL>PRTPROCS. Select the
appropriate file and delete. Lastly, return to the command prompt and type NET
START SPOOLER.
Concern: A print job from a Windows 9.x machine is causing the DigiNet
popup dialog to display on the server.
Solution
Windows 9.x computers require the DigiNet Print Server software to be installed
when PopUps are required.
Concern: The following message is displayed in the Event Viewer, “The
print job is too large for the spooler.”
Solution
When a print job goes to the server our program asks Windows for the memory
needed for the print job. If Windows tells us there is not enough memory we cannot
process the job so it is canceled. The server needs additional virtual memory or
RAM. To increase virtual memory, Right-click on My Computer and select
Properties. Click on the Performance tab and click Change to increase the size of
the paging file.
Concern: Client print jobs are deleted without being printed.
Solution
This occurs when client PCs, with the Pop Up Dialog Window software installed,
have names consisting of all numbers. Windows recognizes an all numeric NetBIOS
name to be an IP address and tries to resolve it in that manner. When Windows
cannot resolve the name, the print job is deleted. Rename the PC with an
alphabetical or alphanumeric name.
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Concern: When printing from the client, a Windows error is generated: The
RPC server is unavailable.
Solution
Check to see that the computer running the Print Tracking Server is turned on. If
that machine is running, check the registry settings for DigiNet
(HKEY_LOCAL_MACHINE\ SOFTWARE\ CMS, INC.) to see that they match your true
layout. The entries are case sensitive. Change the entries if necessary.
Concern: Some print jobs are being cutoff or print jobs are printing pages
with incomplete information.
Solution
Make sure the correct versions of drivers for the specific printer are installed and also
for the correct OS. Make sure that both server and client are using the same driver
version, for example, PCL6. Set a default configuration for printer drivers and set all
printers to the default.
Concern: Print jobs remain in the queue after successful printing.
Solution
Check the properties of the printer in question and click on the Scheduling tab.
Deselect the box for Keep Documents After They Have Printed. Check this setting
on both server and client.
Concern: When using the DigiNet IPRINT Service, print jobs from
Macintosh clients will not print. The Event Viewer has the
following DigiNet entries:
Add-In PopUpMgr.PopUpAddIn.1 reported the following error: Handled
Exception 0x80070057 : The parameter is incorrect.
Add-In PrintLog.LoggerAddIn.1 reported the following error: Handled
Exception 0x80004005: Unspecified error, From
PrintLog.LoggerAddIn.1, Cause: Missing User Name: User Name has
not been set
Solution
The Macintosh client has not been configured with a network identity. In the client
File Sharing Panel, enter an Owner Name, Owner Password and Computer
Name. If the problem continues, the System Administrator may need to edit the Print
Tracking Server hosts file, adding the name and IP address of the Macintosh client
which is not responding.
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Concern: Installing 2nd (or more) Print Tracking Server has generated a
Service Account error on new Print Tracking Server.
Solution
Make sure that the original Service Account is a Domain Admin account. The default
installation is geared for a Local Admin account but will not work for multiple Print
Tracking Servers. Create a Domain Admin account and assign rights from that
account.
Concern: After installing the Print Tracking Server and the Database Server
on two separate computers, print jobs enter the print queue but
are cancelled and deleted. The event viewer reads:
Add-In PrintLog.LoggerAddIn.1 reported the following error:
0x80040154: Class not registered
Handled Exception
Solution
The DigiNet Database Server requires a file included in the Print Tracking Server
installation. Take a copy of the file CMSDAL.DLL from your Print Tracking Server, in
a local folder; ie. \program files\diginet and copy it to the hard drive of the DigiNet
Database Server computer. On the DigiNet Database Server, open a command
console and navigate to the folder where you copied the CMSDAL.DLL file. Type
<regsvr32 cmsdal.dll + ENTER> to register the file.
Concern: The CMSProc Print Processor does not appear as a print
processor choice in the Printer Properties after installation of
DigiNet Print Server software.
Solution
From a command console, navigate to the DigiNet directory (ie.; c:\program files\
diginet) and type proctool cmsproc –install. This will add the processor to the
available list.
Concern: Print jobs continually hang in queue and spooler stalls.
Solution
This is a known symptom of an overloaded Windows NT 4.0 server acting as a
print server. This and other Windows NT 4.0 printing limitations have been fixed
with the release of Windows 2000 and are discussed at length in this Microsoft
Webcast
http://support.microsoft.com/servicedesks/webcasts/wc050200/wc050200.asp?
fr=1.
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Visit http://support.microsoft.com/support/kb/articles/Q179/1/56.ASP for
information about expanding the print serving capabilities in Windows NT 4.0.
The Microsoft Knowledge Base article details registry edits designed to allow
more ports to be used for LPR printing.
Concern: DigiNet displays the error No Raw Data.
Solution
Install the latest driver from your manufacturers website. Remove the check from
“Enable advanced printing features”.
Concern: Sending a print job from a Release Station Client displays the
error No Raw Data.
Solution
Open the Registry editor and navigate to the CMS, Inc. key (HKEY LCOAL
MACHINE \ Software \ CMS, Inc. \ CMSNet \ PrintTracking ). Add a DWORD value
key to the PrintTracking key with the name AlwaysSendJobData and enter a value
of 1.
Concern: The public Kiosk is frozen—it won’t scan library cards, patrons
can’t type on it, and the letters that scroll in the banner are
scrolling VERY slowly.
Solution
Check the PCs to see if they have received a message that they cannot connect
to the server. If they have not received this message, reboot the public Kiosk by
closing the screen and then selecting “Shut Down and Restart” from the Start
Menu of the Kiosk.
If the PCs do receive the message about ‘cannot connect to server’, then the
admin console needs to be rebooted following the steps below:
1. Close the “Staff Kiosk” program.
2. Close the PC-Cop Admin Console program.
3. Reboot the admin console selecting “Shut Down and Restart”
from the Start Menu of the Kiosk.
4. After the console has rebooted, open the PC-Cop program.
Check that the message is gone from the PCs and that the
patrons are able to use the computers. Check that the public
Kiosk is able working also.
Concern: The keyboard will not type the patrons PIN number when they
type it in and it seems to be frozen.
Solution
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Unplug the keyboard cord from the barcode scanner cord and re-plug it in. Have
the patron rescan their barcode.
Concern: No one is able to log on to any of the PCs, their library cards will
not display on the PC, their reservation time has arrived and the
grace period has not passed, their PC shows that the computer is
available for one or two hours, and when you try to log them on
with the public Kiosk, the system will tell them that their
computer is in use.
Solution
On the admin console, check to see if two PC-Cop Admin Console programs are
running. If they are, close one. Close all instances of PC-Cop (there might be
one or more sessions running on the console.) Open up a new PC-Cop session.
Verify that the patrons are able to log on.
Concern: There is a delay in an immediate reservation. A patron makes an
immediate reservation on a PC. They go to the PC and it
indicates there are 1-3 minutes available on the system and the
time for their reservation has passed. Their library card number
is not displaying.
Solution
There is a time delay between all the computers that control registrations. To
correct this problem, synchronize the time on the admin console, the pubic Kiosk,
and the main database computer.
Concern: Printing is not working on one PC, but works on all the other PCs.
Solution
Probably the PC has a print job that is preventing other print jobs from this PC
from going to print. When this job is removed, usually print jobs will work again.
This happens when the print job is too large for our printer, or the document
includes unusual fonts or non-print computer ‘escape’ codes. Use these steps
to check and clear a print job:
1. Press and hold the ALT key and at the same time press the F4
key.
2. Type in the bypass password to exit PC-Cop.
3. In the Start menu, click on “Printers and Faxes”
4. Click on the “Black and White” printer icon. A list of print jobs in
the print queue will display.
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5. Click on the first one to highlight it. Delete it by selecting
Cancel or Delete under the “Document” menu.
6. The next document should move to the top and list a status of
“Printing”. If it does not, repeat these steps until a job does.
7. If there are no jobs listed under the “Black and White” printer,
follow these instructions for the “Color” printer also.
It is important to note that our printers are four years old and will not print
‘everything’.
Concern: Prints are not showing on patrons’ accounts. All the computers
can print the for-free copies directly to the printer. But when they
need to pay for a print job, the print job will not show on the Print
My … page of their record on the public Kiosk. Patrons are still
able to make reservations on the public Kiosk.
Solution
The network cable on the back of the public Kiosk computer is probably loose.
Push on the cable to be sure it is completely pushed in. Log the patron off the
Kiosk if they are not already. Then re-log the patron onto the Kiosk and see if
the jobs appear in their print list. If it doesn’t, then call Helpdesk for assistance.
Note: Staff has the ability to print these jobs for patrons (for free) from the admin
console.
1. Using the Staff Kiosk program, enter the library card number
and PIN of the library card that is taped to the top of the admin
console monitor. This is known as the ‘super-card’.
2. Click on the “Print My…” tab at the top of the screen. This will
display all the print jobs for the day that have not been paid for
or printed by the patrons. These jobs can be sorted by the time
or workstation number by clicking on the top of these columns.
This is helpful to identify the correct print job.
3. To print the job, click on the job, click on the printer to be used,
and click print.
4. A password screen will display for the print job. If the patron
passworded their job, you will need to input it here. Otherwise,
just click the OK button.
5. A final screen will display showing the cost for the item that will
be ‘unlimited’. Click on the Accept button.
6. The print job will begin to print.
7. Log off the ‘super card’.
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Concern: Coin box is not giving change. A patron pays for a print job that
is less than $1.00. They deposit a dollar bill and do not receive
change.
Solution
There is probably a jammed coin in the change tubes of the coin box. Follow
these instructions to check:
1. Use the silver key to open the back of the coin box.
2. Press the ‘No’ and the ‘Yes’ buttons together (at the same time)
for about 5 seconds. The display on the coin box will change to
“Cash” and flash a dollar amount.
3. Press the “Yes” button four (4) times to progress through the
“Box”, “Bills” and “Tubes” amounts until the display reads
“Done?”
4. Press the “No” button. The display will ask if you wish to
dispense a nickel. Press the “No” button. A nickel will drop
into the box. If it does not, then this tube probably has a stuck
coin. To clear the stuck coin, shake the coin box a little and try
to dispense one again by pressing the “No” button again. If this
does not work, unplug the power from the unit, take the tubes
off the machine and use a pointed instrument to ‘un-stick’ the
coins.
5. If a nickel does dispense in step ‘d’ above, then press the “Yes”
button to move to the dime tube. Press the “No” button to
dispense a dime. If none drops follow the steps in ‘d’ above to
clear the tube.
6. If a dime does dispense in step ‘e’ above, then press the “Yes”
button to move to the quarter tube. Press the “No” button to
dispense a quarter. If none drops follow the steps in ‘d’ above
to clear the tube.
7. Press the “Yes” button one more time for the display to read
“Done?”. Press the “Yes” button.
8. Close and lock the unit.
9. Press the coin return button to get the correct change for the
patron. If the correct amount does not dispense, call the CMS
hotline at 800-765-4656, ext. 105. Leave your name, the
library name, the phone number at the service desk, the
machine number and the problem (stuck coin that can’t be
cleared).
Concern: The exact change light (red) is lit on the coin box and patrons
complain that they cannot use five or one dollar bills.
Solution
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The coin box is low on change and does not have enough to provide change.
The minimum amount of change that the machine must hold to turn off the exact
change light is $0.85 in nickels, $1.40 in dimes, and $0.75 in quarters. Change
can be added to the box using these procedures:
1. Use the silver key to open the back of the coin box.
2. Insert coins into the coin box from the top of the unit. The
display screen will show how much is being input. The unit will
accept up to $5.00 in coin at a time. Any amount deposited
over $5.00 before proceeding to step ‘c’ will drop into the coin
return slot.
3. Press the “Reset” button.
4. Repeat steps ‘b’-‘c’ above until all the coins have been
deposited.
5. Close and lock the unit. The “exact change” button should be
off.
Concern: When making Personal Computer reservations or assigning PC
sessions at the Admin Console, the session times don’t match.
Solution
This is related to the time synchronization of the Admin Console, Kiosk, and
Database server. See the following for instruction of time synchronization. The
time clock in Admin Console and Kiosk needs to be synchronized with Database
Machine. To do this,
Concern: The Coins are Dropping Straight Through (the bypass may or
may not work).
Solution
The vend (coin) tower has either developed a fault, there are not enough coins in
the vend tower, or the overflow box is full.
1. Verify that the "No Change" light is not lit.
2. If the "No Change" light is on, the vend tower will not accept any
coins higher than price point. Add coins per fill instructions
located inside the vend tower.
3. If that doesn’t work, open the vend tower and make sure the
overflow (cash) box is not completely full. If it is, empty the
overflow box per the normal process.
4. If neither works, call 1-800-765-4656 for service.
Concern: The Vend Tower's Display is Blank, it Rejects all Coins, the
Bypass Key Does not Work, and the LED is Not Flashing
Solution:
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There is no power to the vending system.
1. Verify the vend tower is plugged into the power strip located
inside the copier stand and it is turned on. If the vend tower is
plugged in and has power, try another plug on the power strip.
2. Verify the power strip is plugged into the wall outlet.
3. If all of these are properly connected, call 1-800-765-4656 for
service.
Concern: The "No Change" Light Continues to Stay Lit When Coins are
Loaded
Solution
The coin tubes may not have been filled correctly, or the coin value is greater
than the vend price.
1. Reload coins following loading instructions located inside the
vend tower.
2. If the value of coin being used is greater than the price point,
use a coin denomination equal to or lower than the price point.
3. If the problem persists, call 1-800-877-2679 for service.
Concern: The Vend Tower will Accept Coins, but No Bills
Solution
There may not be sufficient money in the change tubes to make change, the bill
acceptor is full, or there may be a problem with the bill acceptor.
1. Verify the "No Change" light is not on. If it is not on, go to Step
2. If the "No Change" light is on, load coins according to the
loading instructions located inside the vend tower.
2. Check the bill acceptor to insure that the light is steady. If the
light is flashing, there is a problem with the bill acceptor. Call
1-800-765-4656 for service.
Concern: Bill Acceptor on Vend Tower will Not Accept any Bills
Solution
There may not be enough change in the coin changer. The vend tower will not
accept any bills if there is less than $5.00 in change in the coin changer.
1. Try loading more change according to the loading instructions
located inside the vend tower.
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2. If the problem persists, please call 1-800-765-4656 for service.
Concern: The "No Change" Lamp Does Not Blink when the LCD Shows
"Exact Change."
Solution
The "No Change" light is burnt out. Please call 1-800-765-4656 for service.
Concern: The Vend Tower Accepts Coins and Bills, but No Credit is
Displayed and the Copier is Not Enabled
Solution
The vend tower may be locked up.
1. Turn off the power strip located inside the copier stand for 10
seconds, then turn back on.
2. If the problem persists, please call 1-800-765-4656 for service.
Concern: Coins Deposited are Not Registering and Not Being Returned to
the Coin Return
Solution
The coin acceptor may be jammed.
1. Press the coin return plunger.
2. Open the flap on the coin acceptor inside and check for jammed
coins or foreign objects.
3. If the problem persists, call 1-800-765-4656 for service.
Concern: The Vend Tower Rejects all Coins, but the Bypass Key Works.
Solution
The Coin Return Plunger may not be operating properly, the vend tower may be
in the "In Service" mode, or the vending system programming has been changed.
1. Check the Coin Return Plunger for full travel.
2. Check the display to insure that the vending system is out of the
"In Service" mode.
3. Check inside the upper portion of the coin changer to insure the
"Power On" light is illuminated. If the light is off, call
1-800-765-4656 for service.
4. If steps one, two or three do not solve the problem, the tower
may have a faulty coin changer or control board. Call
1-800-765-4656 for service.
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PLEASE NOTE:
You may encounter an undocumented problem. In this case, we may send debug
software (a debug file and a debug-output viewer) to help identify the problem. Use
the following instructions to install the debug file and the viewer.
 Stop the CMS Services in the Services manager. The CMS services are the
following:
 Navigate to the folder where all the CMS files are kept. C:\Program
Files\CMSDigiNet
 Rename the existing file X.X.old
 Copy the debug version of the file to the appropriate directory.
 Restart the CMS Services
 Extract the Debug View files to a directory, i.e., C:\debug
 Run the Debug view executable “Dbgview.exe” (double click the icon).
Use the program as designed to recreate the problem and the debug window will
display information about the file. After recreating the problems and capturing the
information, save the Debug View log file and e-mail it, along with an Event Viewer
log file, to [email protected] along with your contact information. When
testing is complete, reverse all steps to return to the original state.
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Appendix G – Contact Information
To obtain technical support on installing, configuring and administering DigiNet e-Services,
contact the CMS, Inc. technical support group at:
•
[email protected]
In your email, please include the software serial number, a description of the
configuration, details of the problem or question, exact wording of any error
messages, and contact information (email and phone).
•
•
Telephone: 1 520 792 0238 extension 2
Fax: 1 520 884 9571
Please include your serial number, a description of your configuration, details of your
problem or question, and contact information (email, fax and phone) in your
message.
To obtain a license key-code, use the contact information below:
•
[email protected]
•
•
Fax: 1 520 884 9571
For information on purchasing maintenance or additional licenses for DigiNet e-Services
components, please use the following contacts:
•
[email protected]
•
•
Fax: 1 520 884 9571
DigiNet e-Services
Page 165
CMS, INC.
DigiNet e-Services
Page 166

IT Administrator`s Guide

Transcription

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