discover triton - Triton Technical

Discover Better
DISCOVER
TRITON
TRITON TECHNICAL, LLC
530 Industry Drive
Seattle, WA 98188
United States of America
[email protected]
tritontechnical.com
tel (US): +1.206.453.6120
tel (UK): +44.207.993.2547
Services Supplement
Version 4.2
Often complex, never
complicated.
About Us
Triton Technical is a global leader in maritime audio video (AV),
information technology (IT), satellite (SAT), and communication
systems (COMM) integration.
Since 2004, we have utilized our unparalleled technological expertise to create, install, and
maintain the most advanced entertainment and communication systems in the world.
Offering true 24/7/365 technical support, our team of engineers are located around the globe
and available to serve you— any time, any place.
CORE COMPENTENCIES/
>> Conceptual Design and Technology Specification
>> Refit and Project Planning
>> Entertainment Systems
>> Control Systems
>> Comfort Systems
>> Media Storage and Delivery
>> Crew Notification Solutions
>> IT Infrastructure
>> Surveillance Systems
>> Cellular and Satellite Communication Systems and Services
>> Telecom Services
>> TETRA and Ultra High Frequency (UHF) Radio Systems
>> Shore IT Hosting Services
>> AV/IT/SAT/COMM System Installation
TRITON TECHNICAL LLC
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How We’re Different
Each project we take on is a collaboration of inspiration,
organization, technical expertise, and timing.
Some key advantages we have over our competitors include:
System Design
Triton system designs are based on experience, proven technologies, and in-house
testing prior to deployment.
Standardization
Our systems employ widely available professional- and commercial-grade
components, configured for optimal performance and remote support. As such, our
clients can achieve major cost savings by not having to purchase overpriced custom
equipment from a single or select vendors. Additionally, this process guarantees
compatibility with all integrated third-party components and systems.
Control User Interface
We create custom graphical user interfaces tailored to complement each yacht.
Navigation and control of the system is always simple and intuitive.
Documentation
For each system we deploy and support, we also provide detailed documentation.
This provides a point of reference when troubleshooting or when planning system
modifications. Our documentation is easy to follow and kept up-to-date with every
modification, no matter how small. Doing this allows for simplified remote support,
even when no ETO is onboard.
Global Support
Our team is truly available 24 hours a day, 7 days a week, 365 days a year. Clients
with active support contracts receive responses within one hour. There are no
automated reply systems with Triton, we always have an individual on the other side
of the line, ready to assist.
System Design
Triton’s philosophy is that one size does not fit all, therefore no
solution should ever be the same.
Reliability, simplicity, and functionality are always top priority with Triton systems. Everything we do is
designed around our clients’ needs.
Simply selling equipment is never the case, rather, we provide complete turnkey solutions that can be
supported after deployment. System designs are backed by both field experience and in-house testing.
This approach allows for the deployment of reliable and supportable solutions that remain operational for
many years after implementation.
Upgrades, expansions, and implementation of new technologies are always possible.
Standardization
Standardized systems mean streamlined support, maintenance, and
upgrades.
From micro-controllers utilized in hard-to-reach spaces to large rack-mount processors used to control
banks of equipment, all Triton-implemented solutions utilize interchangeable components.
What this means is that our systems are configured for redundancy or can be quickly reconfigured
to ensure minimal or no disruption in the event of a failure. Using globally-available equipment and
components lessens the cost of maintenance, reduces lead times on replacement parts, and offers
system flexibility.
Employing an IP-based programming architecture, our systems can be controlled via a wide variety of
devices anywhere onboard via a standard network connection. In turn, this design ensures the longevity
of an overall entertainment system by allowing rationalized future upgrades and integration of new
devices and technologies.
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HOW WE’RE DIFFERENT
Control System Interfaces
Designed to be elegant yet simple and
intuitive, we tailor each of our control
systems to the aesthetic of each yacht.
Catering to all an owner’s specifications, our custom
graphical interfaces are user friendly and highly functional.
Guests and crew are instantly comfortable maneuvering
the devices and have broad access to all the features and
functions they need.
Our graphical interfaces are specially designed for each
yacht—providing a look, feel, and functionality that seamlessly
integrates with the vessel. These attributes make our control
systems the most desired in the superyacht industry.
Documentation
Expertly installed and meticulously documented, Triton provides
thorough documentation packages that include complete overviews
for all systems.
A complete documentation package (including wire lists,
drawings, and equipment manuals) comes standard with
all Triton-provided systems. Comprehensive documentation
aids in future troubleshooting, support, and maintenance.
For all systems requiring user interaction, Triton provides
in-depth user manuals that focus on real life scenarios—
offering a hands-on approach to effective problem solving.
Global Support
Triton offers the industry’s most accessible and comprehensive
support service—available 24 hours a day, 7 days a week, 365 days
a year.
Available via email or phone, our team of engineers are located globally and available to serve you—any
time, any place.
Our core competencies and expertise allow us to provide a one-stop support experience, whether you
need help with your entertainment system or your Wi-Fi. Support can also assist with repairing failed
components or aquiring replacement parts.
Through proactive remote management and maintenance of onboard systems, potential issues are often
caught and addressed before they have an impact on owners, guests, and crew. For contracted clients,
we perform regular system maintenance and monitoring. This allows 98 percent of all client support
issues to be handled remotely, minimizing downtime and costly on-site visits.
Working for an owner’s best interest, a system’s health and reliability should never solely rely on one
person. For example, if an ETO or Chief Engineer goes on leave and relief is new or less experienced,
Triton can step in and fill the gap to ensure no disruption in service.
Working together with vessel crew, all system modifications are coordinated to ensure proper
documentation and complete supportability. Our common goal is to achieve 100-percent uptime,
delivering the best owner and guest experience possible.
TRITON TECHNICAL LLC
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Everything we do is
designed around our
clients needs. This
tailored approach
defines our success.
What We
Believe
TRITON TECHNICAL LLC
One size does
not fit all,
therefore no
solution is ever
the same.
Providing
solutions means
more than
just providing
equipment.
Reliability and
simplicity of
systems always
come standard.
You’re moving
in a 24/7/365
world, so we
are too. Triton
support is
always available.
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We look forward to
working with you.
TRITON TECHNICAL LLC
tritontechnical.com |
11
Seattle | Portland | London
tritontechnical.com
[email protected]
Phone
+1.206.453.6120
+44.207.993.2547
Fax
+1.206.453.6121
Support
[email protected]
+1.206.453.6123
SEATTLE
HEADQUARTERS
530 Industry Drive
Seattle, WA 98188
United States of America
PORTLAND
921 SW Washington Street
Suite 712
Portland, OR 97205
United States of America
LONDON
Windsor Marina
Maidenhead Road
Windsor
Berkshire SL45TZ
United Kingdom