Warranties - Bauer Built

Transcription

Tire Manufacturer’s
Warranties
Consolidated Resource for Agriculture,
Industrial & OTR Truck Tire Warranties
ALLIANCE TIRE AMERICAS, INC.
ALLIANCE BRAND TIRE LIMITED WARRANTY
Effective 03/15/2012
This limited warranty applies to Alliance tires eligible for warranty in normal service, displaying
“Adjustable Conditions”, as described below, which sustained damage due to “Adjustable Conditions”
as noted and defined below. This warranty is valid only in North America.
Eligibility
This limited warranty shall apply only to Alliance tires, which conform to all terms, and conditions set
forth below (an “Eligible Tire”),
1. Tires that bear the “Alliance” name and a serial number or tires manufactured by Alliance for
other firms under a valid and binding agreement according to which Alliance warrants said tires;
and
2. Tires that are not marked “Non Adjustable” or “Not ADJ” or “NA”; and
3. Tires that are within age limits (see below) for adjustment consideration; and
4. Tires with at least 4/32 of tread remaining; and
5. Tires used in accordance with the recommendations of the vehicle manufacturers and Alliance
use, maintenance and safety recommendations, in normal service; and
6. Only the original purchaser of the tire is entitled to compensation under this warranty.
Adjustable Condition
A tire shall be regarded as being in “Adjustable Condition” only if
1. Workmanship and Materials Defects
a. That tire becomes unusable due to a condition or conditions under Alliance’s control;
and
b. That tire becomes unserviceable or non-repairable per Rubber Manufacturer Association
(RMA) standards; and
c. Damage caused to a tire due to normal use of the tire on a vehicle for the purpose
intended by the manufacturer of the vehicle for said vehicle and for the purpose intended
by Alliance for the tire
2. Field Hazard and Stubble Damage (Agriculture tires only)
A farm tire that becomes unserviceable due to field hazards or stubble damage will be replaced
for the original owner on a pro rata basis provided the tire was not used in any manner other
than originally specified by Alliance, using the vehicle against stubble grain, or as described
below regarding non-adjustable conditions.
The following tires are excluded from the stubble damage warranty unless made with “Stubble
Guard” compound: Flotation, Rib Implement I-1, F-2, and F-2M.
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3. Adjustment consideration shall be based on the purchase date of the tire if proof of purchase in
the form of a valid invoice exists. If proof of purchase is not available, adjustment consideration
will be based on the date of manufacture of the tire which is molded into the sidewall of the tire.
Non-Adjustable Condition (examples only)
The following are examples (only) for Non-Adjustable conditions, which shall not entitle the owner of an
“Eligible Tire” to any sort of compensation:
1. Damage caused to a tire due to fire, accident, vandalism, mechanical defects, or improper
installation/service, or use of improper wheel or rim.
2. Tires that become unserviceable due to abusive driving such as over speeding, driving contests,
pulling contests, competitive driving, logging, or any kind of use not in full accordance with the
intended use of the vehicle and the recommendations of the vehicle manufacturers and with
Alliance usage and maintenance recommendations for said tire.
3. Damage caused by neglect or by abuse or by mismatching of adjacent tires, misalignment,
runflat, improper inflation, improper operation of vehicle, over speeding, over loading, improper
repair, insertion of sealant, or petroleum damage, etc.
4. Improper storage, chain damage, excessive heat/cold conditions, alteration of appearance or
structure of tire, and the like.
5. Tread wear out, or tire failure resulting from spinning, use of damaged rim or mismatching rim,
rim slip, or tire/wheel assembly imbalance.
6. Damaged or broken beads due to non-RMA approved mounting or dismounting procedure.
7. Foam filling in the tire.
General Terms
1. Alliance Tire warranty determinations and decisions on claims are final.
2. There are no other warranties, expressed or implied, (including but not limited to warranties of
fitness for a particular purpose or merchantability) on Alliance or Everest tires, and no
representative or dealer has the authority to make any representation, promise or agreement,
implying otherwise, except as stated herein.
3. Compensation according to this warranty is limited, shall be paid only in accordance with
Alliance Limited Warranty Procedure and shall not under any circumstances, exceed the tire
purchase price.
4. This Warranty does not cover, nor does it extend to special, consequential, incidental, punitive
or exemplary damages of any sort, or to loss of time, inconvenience, or loss of vehicle use or
bodily harm, or cost of towing, personal injury or death even if advised of the possibility of such
loss damages.*
*Some states do not allow the exclusion or limitation of incidental or consequential damages. In
those states, the above limitations may not apply.
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Agricultural Tires Term and Pro Rata
Any Adjustment will be based on the remaining tread depth or service life whichever is less.
0-6 Months
Workmanship & Materials
Amount of Credit Toward Cost
of Replacement Tire as
Percentage of Original
Purchase Price of the Tire
100%
Field Hazard & Stubble Damage
Purchase Price of Tire
100%
6-12 Months
80%
50%
Year 2
70%
30%
Year 3
60%
10%
Year 4
40%
Year 5
20%
Service From
Date of Purchase or
Date of Manufacture
Forestry, Industrial, Construction, and Earthmover Tires Term and Pro Rata
Any adjustment will be based on the remaining tread depth or service life whichever is less.
Year 1
Radial Tires
75%
Bias Ply Tires
75%
Year 2
60%
50%
Year 3
50%
25%
Year 4
30%
Year 5
10%
Service From
Date of Purchase or
Date of Manufacture
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Adjustment Claim Procedure
Alliance Tire Americas, Inc.’s (ATA) warranty submission procedure has been established with the goal
of having credits issued within 7-10 business days* of receiving the claim on tires deemed eligible
under ATA’s Limited Warranty Policy.
A sample of the Alliance Limited Warranty Claim Form is attached for your information. This form
supersedes all prior Alliance claim forms. Please use this form for all warranty tire claims. The new
procedure is:
Complete the claim form in entirety. Use additional tab for each claim tire.
1. Take the following required photos (.JPEG format 15mb or smaller – using a digital camera will
save the photos in this format) for each tire(s) claimed:
a. Picture of the whole tire,
b. Picture of the tread,
c. Picture of the serial number (and DOT if applicable),
d. Pictures of the areas of the condition including one of the inner liner at the damage area.
(Please note that a minimum of two (2) photos of the defect are required.)
2. Submit the completed claim form, photos, and invoice via email to [email protected] for
processing. If email is not possible, please fax completed claim form, photos, and invoice to
781-480-1059.
3. Acceptable invoices for credit determination per our warranty are the following:
a. Customer billing invoice or,
b. Alliance invoice.
Claim(s) submitted without appropriate invoice(s) will result in tire credit determination
based on manufactured date (serial number) rather than date of purchase.
4. Claims received in good order with the photos and invoice will be processed within 7-10
business days. Alliance will send either a “Credit Note or “Letter of Decline” acknowledging
disposition**.
5. Claims not received in good order will be delayed, and we will notify you of the deficiency in
documentation via email to resolve.
6. For questions regarding claims or claims processing, please contact: Rich Sergi, Warranty
Customer Service Manager @ 1-800-343-3276 Ext. 239.
*Credits on tires that are requested to be sent back to Quality Assurance Center by Alliance and
approved for coverage will be longer than 7-10 business days. Customer is responsible for
return freight and scrap charges on any returned tire that is declined for warranty consideration,
unless Alliance requested the tire back for analysis purposes.
**Compensation according to Alliance’s Limited Warranty shall be paid only in accordance with
Alliance’s Limited Warranty procedure and shall not under any circumstances exceed the tire
purchase price unless expressly authorized by Alliance Tire Americas, Inc.
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For more warranty information, the owner or dealer may contact:
Aftermarket Warranty
Original Equipment Warranty
Rich Sergi
Lois Guido
(800) 343-3276 x239
(800) 343-3276 x230
Fax (781) 480-1059
Fax (781) 321-1688
[email protected] or
[email protected]
[email protected]
A sample of the Alliance Limited Warranty Claim Form is shown below. To obtain an electronic version
or faxed copy of this Claim Form, please contact Rich Sergi [email protected] (800) 343-3276 x239
Fax (781) 480-1059, or your Alliance Sales Representative.
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LIMITED WARRANTY CLAIM FORM AFTER MARKET & OE
***
FAX COMPLETED
FORM
FORM
TOTO781
781
(781)
480-1059
480-1059
480-1059 OR
CUSTOMER:
DEALER
NAME& ADDRESS
TEL #
END USER:
CUST REF:
ACCOUNT #
ALLIANCE WARR#
REQUIRED PHOTOS
1-WHOLE TIRE
1-TREAD
DATE:
TIRE SIZE:
ITEM #
SERIAL #:
[email protected]
1-SERIAL & DOT IF APPLIES
2 -DEFECT PHOTOS
PLY:
DESIGN:
REMAINING TREAD
NEW
%RMG
TREAD DEPTH:
#DIV/0!
*auto figure. Do not tamper with cell "I-15"
D.O.T #
TYPE OF
EQUIPMENT:
APPLACATION
DIRT/SAND/GRAVEL
WHEEL
POSITION:
DATE INSTALLED:
AIR PRESSURE:
MILES/HOURS IN
SERVICE:
DESCRIPTION OF FAILURE:
BELOW
TIRE # 1
PLEASE NOTE NO WARRANTY WILL BE CONSIDERED UNLESS ALL REQUIRED PHOTOS ARE SUBMITTED
PREPARED BY:
DATE SUBMITTED:
SEND TO: RICH SERGI
[email protected]
PHONE 1 800 343-3276 X239
FAX: 1-781-480-1059
480-1059
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Alliance Tire Americas, Inc. Sale Office Contact Information
Address
Toll Free
Local
Fax
Corporate &
Sales Offices:
201 Edgewater Drive, Suite 285
Wakefield, MA 01880
(800) 343-3276
(781) 321-3910
(781) 322-2147
Sales Office &
Warehouse:
9700 Wingfoot Road
Houston, TX 77041
(800) 999-5775
(713) 227-2800
(713) 227-4505
Sales Office
800 Watterson Curve,
Suite 101
Trussville, AL 35222
(800) 777-9926
(205) 322-7001
(205) 655-6827
Sales Office
Chicago, IL
(630) 964-6332
(630) 964-6471
Quality
Assurance
Department
730 Eastern Ave., Suite 091A
Malden, MA 02148
(800) 343-3276
(781) 480-1059
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ALLIANCE BRAND TIRE
ADJUSTMENT CLAIM PROCEDURE
OE LIMITED WARRANTY
Please use Alliance Limited Warranty Claim Form for all warranty
tire claims. Please contact OE Warranty Department to obtain
claim form. This form supersedes all prior Alliance claim forms.
The claim procedure is:
Complete the claim form entirely. Use additional tab for each
claim tire.
1. Take the following required photos (JPEG format, 15mb or
smaller – using a digital camera that will save the photos in
this format) for each tire claimed:
For more warranty information, the owner or dealer may contact:
Effective 03/15/2012
a.Picture of the whole tire,
b.Picture of the tread,
Canada and U.S.A:
c.Picture of the serial number (and DOT if applicable),
ALLIANCE TIRE AMERICAS, INC
d.Pictures of the areas of the condition including one
of the inner liner at the damage area. (Please note
that a minimum of two (2) photos of the defect are
required.)
201 Edgewater Drive, Suite 285
This limited warranty applies to Alliance tires eligible for warranty
in normal service, displaying “Adjustable Conditions”, as described
below. This warranty is valid only in North America.
Wakefield, MA 01880
Monday – Friday 8:00 AM – 5:00 PM EST
2. Submit the completed claim form, photos, and invoice via
email for processing. If email is not possible, please fax
completed claim form, photos, and invoice.
3. Claims received in good order with the photos and invoice will
be processed within 1-2 business days.
E-mail: [email protected]
Tel:
(800) 343-3276 Ext. 230
Fax:
(781) 321-1688
Web:
ELIGIBILITY
This limited warranty shall apply only to Alliance tires, which conform
to all terms, and conditions set forth below (an “Eligible Tire”).
1. Tires that bear the “Alliance” name and a serial number
or tires manufactured by Alliance for other firms under a
valid and binding agreement according to which Alliance
warrants said tires; and
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4. Processing of claims not received in good order will be delayed,
and we will notify you of the deficiency in documentation.
2. Tires that are not marked “non Adjustable” or “Not ADJ”
or “NA”; and
5. For questions regarding claims or claims processing, please
contact:
3. Tires that are within age limits (see below) for adjustment
consideration; and
OE Warranty Customer Service Manager
4. Tires with at least 4/32 of tread remaining; and
Tel: (800) 343-3276 Ext. 230
5. Tires used in accordance with the recommendations of
the vehicle manufacturers and Alliance use, maintenance
and safety recommendations, in normal service; and
Fax: (781) 321-1688
Email: [email protected]
6.Only the original purchaser of the tire is entitled to
compensation under this warranty.
APL057
ADJUSTMENT CONDITION
NON-ADJUSTABLE CONDITION (EXAMPLES ONLY)
A tire shall be regarded as being in “Adjustable Condition” only if:
The following are examples (only) for Non-Adjustable conditions,
which shall not entitle the owner of an “Eligible Tire” to any sort of
compensation:
1. Workmanship and Materials Defects
• That tire becomes unusable due to a condition or
conditions under Alliance’s control; and
• That tire becomes unserviceable or non-repairable per
Rubber Manufacturer Association (RMA) standards; and
• Damage caused to a tire due to normal use of the tire on
a vehicle for the purpose intended by the manufacturer
of the vehicle for said vehicle and for the purpose
intended by Alliance for the tire
2. Field Hazard and Stubble Damage (agriculture tires only)
• A farm tire that becomes unserviceable due to field
hazards or stubble damage will be replaced for the original
owner on a pro rata basis provided the tire was not used in
any manner other than originally specified by Alliance, or
as described below regarding non-adjustable conditions.
• The following tires are excluded from the stubble damage
warranty unless made with “Stubble Guard” compound:
Flotation, Rib Implement I-1, F-2, and F-2M.
3.Adjustment consideration shall be based on the purchase
date of the tire if proof of purchase in the form of a valid
invoice exists. If proof of purchase is not available, adjustment
consideration will be based on the date of manufacture of the
tire which is molded into the sidewall of the tire.
AGRICULTURAL TIRES TERM AND PRO RATA
Any adjustment will be based on the remaining tread depth or
service, whichever is less.
1.Damage caused to a tire due to fire, accident, vandalism,
mechanical defects, or improper installation/service, or use of
improper wheel or rim.
2. Tires that become unserviceable due to abusive driving such as
over speeding, driving contests, pulling contests, competitive
driving, logging, or any kind of use not in full accordance with
the intended use of the vehicle and the recommendations
of the vehicle manufacturers and with Alliance usage and
maintenance recommendations for said tire.
3.Damage caused by neglect or by abuse or by mismatching
of adjacent tires, misalignment, runflat, improper inflation,
improper operation of vehicle, over speeding, over loading,
improper repair, insertion of sealant, or petroleum damage, etc.
4.Improper storage, chain damage, excessive heat/cold
conditions, alteration of appearance or structure of tire, and
the like.
5.Tread wear out, or tire failure resulting from spinning, use
of damaged rim or mismatching rim, rim slip, or tire/wheel
assembly imbalance.
6.Damaged or broken beads due to non-RMA approved
mounting or dismounting procedure.
7. Foam filling in the tire.
FORESTRY, INDUSTRIAL, CONSTRUCTION,
& EARTHMOVER TIRES TERM AND PRO RATA
Any adjustment will be based on the remaining tread depth or
service, whichever is less.
WORKMANSHIP &
MATERIALS
FIELD HAZARD &
STUBBLE DAMAGE
Amount of Credit
Toward Cost of
Replacement Tire
as Percentage of
Original Purchase
Price of the Tire
Amount of Credit
Toward Cost of
Replacement Tire
as Percentage of
Original Purchase
Price of Tire
0-6 Months
100%
100%
6-12 Months
80%
50%
Year 1
100%
Year 2
70%
30%
Year 2
75%
Year 3
60%
10%
Year 3
50%
Year 4
40%
Year 4
30%
Year 5
20%
Year 5
10%
Service From
Date of
Purchase or
Date of
Manufacture
GENERAL TERMS
Service From
Date of
Purchase or
Date of
Manufacture
WORKMANSHIP &
MATERIALS
Amount of Credit
Toward Cost of
Replacement Tire
as Percentage of
Original Purchase
Price of the Tire
1. Alliance Tire warranty determinations and decisions
on claims are final.
2. There are no other warranties, expressed or
implied, (including but not limited to warranties of
fitness for a particular purpose or merchantability)
on Alliance tires, and no representative or dealer
has the authority to make any representation,
promise or agreement, implying otherwise, except
as stated herein.
3. Compensation according to this warranty is limited,
shall be paid only in accordance with Alliance
Limited Warranty Procedure and shall not under
any circumstances, exceed the tire purchase price.
4. This Warranty does not cover, nor does it
extend to, special, consequential, incidental,
punitive or exemplary damages of any sort; or
to inconvenience or loss of time or vehicle use;
or bodily harm or death; or towing, mounting or
sevice costs; even if advised of the possibility of
such loss damages.*
* Some states do not allow the exclusion or limitation of incidental
or consequential damages. In those states, the above limitations
may not apply.
UPDATED: the June 2012
1. GENERAL CLAIM POLICY AND ADJUSTMENTS
1.1.
OEM claims
Any occasional rejection of tires and wheels decided by the quality-control at
the purchase department will be adjusted directly by CS-ETC NV, the European
Technical Centre working for Camoplast Solideal Inc.
CS-ETC NV is acting as the only warranty agent for all Camoplast Solideal tires
and wheels.
Havennummer 3180A
Eddastraat 40/3
9042 Gent
Belgium
Tel. +32 9 2591033
Fax +32 9 2591344
Procedure:

OEM informs CS-ETC NV about rejection. Full details are appreciated:
-
tire or wheel size
tire or wheel serial number
reason for rejection
if possible a picture

CS-ETC NV will instruct THE FINANCIAL DEPARTMENT OF THE
CAMOPLAST SOLIDEAL ENTITY THAT SOLD THE PRODUCT to
make an immediate adjustment via credit note.

If needed CS-ETC NV will ask to arrange shipment of claim tires or wheels
to Belgium for a detailed examination or an on-site visit will be arranged.

All claims are recorded for follow-up and statistics.
1.2.
End user adjustment policy

All eventual claims in the field on tires and wheels will be adjusted through
the worldwide Camoplast Solideal dealer network, which assures a fast and
efficient way to resolve customers’ problems.

The local Camoplast Solideal dealer will collect the necessary information
and inform CS-ETC NV immediately through the Intranet based claim
system.
Requested information (see also the relevant claim form on the Intranet):
-
tire or wheel size
serial number
type of vehicle
front or rear
application and working circumstances (working cycle and loadings)
failure description
wear or life time
clear pictures

After checking and approval by the Warranty team, CS-ETC NV will
instruct the THE FINANCIAL DEPARTMENT OF THE CAMOPLAST
SOLIDEAL ENTITY THAT SOLD THE PRODUCT to make the
adjustment via credit note.

Depending on the claim, a visit by a CS-ETC NV engineer in the field may
be needed to examine the application and to advise on the type of
replacement tire or wheel.

THE FINANCIAL DEPARTMENT OF THE SOLIDEAL ENTITY THAT
SOLD THE PRODUCT handles all financial settlements. The Intranet
based claim system can be consulted on a day to day basis to know the exact
status of the settlement.

All claims are recorded for follow-up and statistics.
2. WARRANTY CLAUSE FOR TIRES
2.1.
General standards
All Camoplast Solideal tires are designed and manufactured to carry the loads at
the appropriate speeds given in the ETRTO-standards.
An overview per size is given in the Camoplast Solideal leaflets.
Special attention should be paid to the footnotes, regarding mounting, speeds
and usage.
2.1.1. Mounting






Sizes of tire and rim should correspond to each other.
The sizes of the rim should correspond to the ETRTO-standards and
tolerances, the type should be flat base or split wheel for solid resilient tires.
The rim and the rings should be in good shape, without cracks, deformations
or excessive rust. Deformed or damaged parts should be replaced.
The rim load capacity should be equal to or exceed the tire load capacity.
All rings making part of the rim should be used.
Only trained people, using the right tooling, working in line with the general
and local safety regulations should do tire-fitting, according to the
Camoplast Solideal mounting recommendations
2.1.2. Speeds
2.1.2.1.
Maximum speeds
The maximum speed of the vehicle should not exceed the ETRTO values. They
are given for the unloaded vehicle.
2.1.2.2.
Average speeds
As industrial tires are designed for intermittent service only and limited running
distances, the working day average speed (WDAS) should not exceed 5 km/h at
an average load of 75 % of the maximum ETRTO load, this at an ambient
temperature of 20°C, for solid tires. For pneumatic tires the maximum
continuous average speed (WDAS) should not exceed 10 km/h at an average
load of 75 % of the maximum ETRTO-load.
For average loads, average speeds and ambient temperatures exceeding the
indicated values and for distances longer than 2 km per journey, the application
has to be investigated in detail by CS-ETC NV in order to check whether the tire
working temperature remains within acceptable and safe limits.
2.1.3. Usage
Normal and moderate use is considered as long as no foreign materials are
destroying the tire and as long as braking, accelerating and steering forces are
within the normal driving-conditions.
2.1.4. Ambient temperature
Solideal tires can operate at ambient temperatures from -30°C up to +50°C.
Higher ambient temperatures can however be allowed after a technical review
and a written acceptance of the application by CS-ETC NV. Tire parameters,
such as deformation and rolling resistance might be influenced accordingly.
2.1.5. Storage
Solideal tires have to be stored in a protected environment (a dark and dry place,
away from ozone), as specified in the ETRTO Recommendations.
2.1.6. Tire-fill
The warranty will become void for all tire-wheel assemblies filled with tire-fill,
unless the material and filling process have been approved by CS-ETC NV and
the filling has been done in line with the filling specifications from the tire-fill
supplier.
One should also consider that stresses on wheels and impacts on carcasses will
be intensified for tire-filled tires.
2.2.
Warranty clause
All Camoplast Solideal tires are guaranteed to be free from defects due to
materials or workmanship. This warranty remains valid for 5 years from the date
of manufacturing.
The validity of this guarantee depends on the tire type and on the conditions
described in the general standards:
a) for solid resilients: as long as the safety line, marked on the sidewall of the
tire by "60 J" is not reached.
b) for press-on solid tires: as long as one third of the total rubber height has not
been worn of (in other words, as long as 2/3rd of the rubber section height is
still available).
c) for pneumatic tires: as long as tread lugs are available in the center part of
the tire.
If the customer finds a failure to a tire, a demand for warranty claim adjustment
should be applied through the Intranet claim system, in order to make
examination by CS-ETC NV or a Camoplast Solideal affiliate possible.
Thermal explosions due to a WDAS above 2.5 km/h on budget solid tires
(Ecomatic and Ecomatic B2B) and 5 km/h on budget pneumatic tires (Solideal
ED) are not considered a manufacturing defect and are therefore not
warrantable.
If our analysis shows a tire has failed under this guarantee we will make an
allowance against the current list price towards the purchase of a new Camoplast
Solideal tire relative to the unused portion of the tread on the defective tire.
The cost of transportation, service and sales tax, already paid will be borne by
the owner of the tire making the claim.
This guarantee is for the exclusive benefit of the owner and this warranty is not
assignable.
Camoplast Solideal does not warrant against consequential or incidental damage
arising from defective tire, however all products are covered by a CDN 8 million
product liability policy for bodily injury, product damage and consequential
losses.
3. WARRANTY CLAUSE FOR WHEELS
3.1.
General standards
All Camoplast Solideal wheels are manufactured according to ETRTO-standards
and are designed to take the loads and pressures, equal to the ETRTO specifications of the tires, which are recommended to fit on the wheels.
3.1.1. Mounting









Size of tire and rim should correspond to each other.
The rim and rings should be in good shape and of the same brand
(Camoplast Solideal rims should only be used with Camoplast Solideal
components (side ring, lock ring and advance band))
Care should be taken to insure that the correct size and made of components
are used for that particular size of rim.
The complete set of components must be used in all assemblies.
Only trained people, using the right tooling, working in line with the general
and local safety regulations should do wheel-fitting, according to the
Camoplast Solideal mounting recommendations
The user should be sure that split wheels are correctly assembled, with
adapted high tensile bolts, nuts and spring washers.
Wheel studs must be correctly torqued and regularly inspected.
When removing a tire-split wheel assembly from a vehicle, the tire should be
deflated before loosening the wheel nuts.
Pressurizing a tire - wheel assembly should always be done in a protecting
cage using a remote pressure gage.
3.1.2. Speeds
The maximum speed of the vehicle should not exceed the ETRTO values. They
are given for the unloaded vehicle.
3.1.3. Usage
Deformations or fractures, due to abuse cannot be accepted as a warranty.
3.1.4. Storage
Camoplast Solideal wheels have to be stored in a protected environment,
avoiding exposure to humidity and weather conditions.
3.2.
Warranty clause
All Camoplast Solideal wheels are guaranteed to be free from defects due to
materials or workmanship. This guarantee remains valid for three years from the
day of manufacturing.
If the customer finds a failure to a wheel, a demand for warranty claim
adjustment should be applied through the Intranet claim system, in order to
make examination by CS-ETC NV or a Camoplast Solideal affiliate possible.
If our analysis shows a wheel has failed under this guarantee we will make an
allowance against the current list price towards purchase of a new Camoplast
Solideal wheel.
The cost of transportation, service and sales tax, already paid will be borne by
the owner of the wheel making the claim. This guarantee is for the exclusive
benefit of the owner and this warranty is not assignable.
Camoplast Solideal does not warrant against consequential or incidental damage
arising from defective wheels, however all products are covered by a CDN 8
million product liability policy for bodily injury, product damage and
consequential losses.
Warranty
Highway / Non-Highway Tire Warranty
Highway / Non-Highway Tube Warranty
SPECIALTY TIRE WARRANTY
TUBE WARRANTY
Carlisle Transportation Products [“CTP”] warrants, subject to the terms,
conditions and limitations stated herein, CTP’s tires and wheels to be free from
defects in materials and workmanship.
Carlisle Transportation Products [“CTP”] warrants, subject to the terms,
conditions and limitations stated herein, its Highway/Non-Highway Tubes (tubes) to be
free from defects in materials and workmanship.
CTP’s liability for tires and wheels shall be limited to replacement of any defective
tire or wheel plus any applicable taxes.
1. THE CARLISLE TRANSPORTATION PRODUCTS WARRANTY [“Warranty”]
applies only to the Original Purchaser of the CTP tires and/or wheels for TWO YEARS
from the date of purchase.
(a) The Warranty for the coating of the wheel is for a period of ninety (90) days from
the date of purchase.
1. THE CTP WARRANTY [“Warranty”]
applies only to the original purchaser of the tubes and only if they are used in the
service for which they are intended. Rear tractor tubes are warrantied for a period
of five (5) years from date of manufacture. All other tubes are warranted for a period of
three (3) years from date of manufacture. A covered tube will be warrantied in the
following manner:
(a) replace tube
(b) refund cost of tube (proof of purchase required)
2. The Warranty is void if the tire or wheel fails due to damage from improper inflation
pressures, exceeding the maximum speed limit, or overloading the tire beyond the
maximum load capacity stated on the sidewall.
2. The Warranty is void if the tube fails due to damage from improper inflation
pressures, exceeding or overloading the tube/tire beyond the maximum load
capacity stated on the sidewall.
3. The Warranty does not cover incidental or consequential damages, including, but not
limited to, lost time, inconvenience, loss of vehicle use, cost of towing or
transportation, related property damage or consequential damages of any type
or nature.
3. The Warranty does not cover incidental or consequential damages, including, but not
limited to, lost time, inconvenience, loss of vehicle use, cost of towing or
transportation, related property damage or consequential damages of any type
or nature.
4. The Warranty does not cover mounting and balancing charges.
5. The Warranty is void if a covered tire is worn past last 3/32 of tread depth at any
point on the tread contact surface.
6. The Warranty DOES NOT apply to the following:
(a). continued use while run flat or under a state of acute under-inflation
(b). tire damage or irregular wear due to road hazard, including puncture, cut,
impact break, bulge, snag, stone drill, or collision
(c). repaired tubes, tires or wheels
(d). tires or wheels used in racing or competition
(e). tires or wheels subjected to overloading, improper mounting, use of an incorrect
rim, purposeful abuse or chemical contamination
(f). tires or wheels which have been patched, plugged or repaired or into which
liquid balancers or sealants have been introduced
(g). cosmetic irregularities
7. CTP makes no expressed claims of expected tire wear. Variables that affect tire
wear are driving conditions, load and tire inflation pressure.
To obtain warranty adjustments or warranty information contact your CTP
dealer or call CTP’s Customer Care Unit at 1-800-260-7959 or fax to
1-800-352-0075. Claims must be made within 30 days of discovery of irregularity.
CTP reserves the right to inspect all products before making adjustments.
THERE ARE NO WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH
EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. CTP SHALL NOT BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. NO REPRESENTATIVE OF CTP HAS
AUTHORITY TO MAKE ANY REPRESENTATIONS OR PROMISES EXCEPT AS STATED HEREIN.
4. The Warranty does not cover mounting and balancing charges.
5. The Warranty DOES NOT apply to the following:
(a) repaired tubes
(b) tubes used in racing or competition
(c) tubes subjected to road hazards (punctures, cuts, stubble damage, impact,
valve pulled from tube, etc),overloading, under-inflation, mounting damage,
fitment to incorrect rim, purposeful abuse or chemical contamination
(d) tubes into which liquid balancers or sealants have been introduced
(e) cosmetic irregularities
(f) weather checking caused by improper storage
Warranty
Limited Warranty
To obtain warranty adjustments or warranty information contact your CTP
dealer or call CTP’s Product Service Department at 1-800-260–7959 or fax
to 1-800-352-0075. Claims must be made within 30 days of discovery of defect. CTP
reserves the right to inspect all products before making adjustments. THERE ARE NO
WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND
THE DESCRIPTION ON THE FACE HEREOF. CT&W SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES. NO REPRESENTATIVE OF CTP HAS
AUTHORITY TO MAKE ANY REPRESENTATIONS OR PROMISES EXCEPT AS STATED HEREIN.
Some states do not permit limitations on the period of an implied warranty lasts and
do not permit the exclusion or limitation of incidental or consequential damages,
therefore, the above limitations or exclusions may not apply. This warranty provides
specific legal rights. Other rights may vary from state/province to state/province.
NOTE: All specifications subject to change without notice.
Some states do not permit limitations on the period of an implied warranty and do not
permit the exclusion or limitation of incidental or consequential damages, therefore the
above limitations or exclusions may not apply. This warranty provides specific legal
rights. Other rights may vary according to the state/province in which the original
purchaser is located.
NOTE: All Specifications subject to change without notice Rev. 11/09
89
carlisletire.com
BRIDGESTONE AMERICAS TIRE OPERATIONS, LLC
AGRICULTURAL TIRE DIVISION
RADIAL TIRES
LIMITED WARRANTY/ STUBBLE DAMAGE POLICY/
FIELD HAZARD POLICY
FOR FIRESTONE RADIAL AGRICULTURAL TIRES
R
R
WA
Y
T
AN
LIMITED WARRANTY
TIRES COVERED
This Limited Warranty covers original-tread Firestone
brand radial agricultural tires purchased or manufactured
after January 1, 2009, (except tires made for or used in
pulling contests) if they are used in normal agricultural
service. It does not cover tires marked "NO ADJ" or "NA"
(non-adjustable), or tires not containing the Firestone
serial number. Tires branded DT (damaged tire) are not
adjustable for appearance. Tires are adjustable for riderelated conditions only during the first six months of
service and up to 1/32nd of an inch of treadwear.
WHAT IS WARRANTED
If, before wearing down to 2/32nds of an inch of tread
or bar depth remaining, any tire covered by this Limited
Warranty becomes unusable for any reason within the
manufacturer’s control, such tire will be replaced with
an equivalent new Firestone tire on the basis set forth in
the section titled “Limited Warranty Period and Pro Rata
Percentages” on the following page. Some examples of
causes or conditions normally beyond the manufacturer’s
control are:
1. Field or road hazards or stubble damage (e.g. cut, snag,
puncture, stubble damage, impact break, tear or chunk
in tread, bar or shoulder);
2.Apparent overload or improper inflation pressure
or abuse;
3.Wheel misalignment, rim slip, tire/wheel assembly
imbalance, mismatching of adjacent tires, or other
vehicle conditions, defects or characteristics;
Firestone Radial Tires
2
LIMITED WARRANTY
4. Conditions caused by land-leveling or earthmoving
operations;
5.Improper repair or improper insertion of sealant,
balancing, or filler materials;
6. Intentional alteration of either the appearance or the
physical characteristics of the tire;
7. Mounting damage or conditions caused by aging or
improper storage; and
8. Failure to observe any of the "Owner-User’s Obligations"
items listed elsewhere in this publication.
This Limited Warranty is in addition to, and/or may be
limited by, any other applicable written warranty you may
have received concerning special tires or situations.
LIMITED WARRANTY PERIOD AND PRO RATA PERCENTAGES
During the first two years of service (proof-of-purchase
must be attached to claim form), if the tire is worn less than
25%, the tire will be replaced without charge including
normal mounting and service charges.
After the free replacement period, the replacement price
will be prorated based on years of service from the original
purchase date (proof-of-purchase must be attached to
claim form, or if proof-of-purchase is not available or if tire
was not purchased new, then based on years from date of
manufacture, which is molded into the sidewall of the tire)
as set forth on the following page.
3
LIMITED WARRANTY
Years of Service
or Age During
3rd Year
4th Year
5th Year
6th Year
7th Year
8th Year
9th Year
If Worn
Less Than
Pro Rata
Collection
30%
40%
50%
60%
70%
80%
90%
30%
40%
50%
60%
70%
80%
90%
After the end of the 9th Year, coverage expires. 100%
To determine the replacement price, the appropriate pro
rata percentage is multiplied by the Firestone owner-user’s
regular buying price. Appropriate taxes, mounting, or other
service charges will be added to the replacement price.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Americas Tire
Operations, LLC disclaims all warranties express or implied
other than the warranties stated in this Limited Warranty,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose.
TO THE EXTENT PERMITTED BY LAW, BRIDGESTONE
AMERICAS TIRE OPERATIONS, LLC DISCLAIMS LIABILITY
FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL AND
PUNITIVE DAMAGES, LOSS OF TIME OR PROFITS, LOSS
OF VEHICLE USE, OR INCONVENIENCE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.
4
LIMITED WARRANTY
Some states do not allow the exclusion or limitation of
incidental or consequential damages, so this limitation or
exclusion may not apply to you.
Only the actual owner-user of the covered tires may make
an adjustment claim under this Limited Warranty and
Commercial Adjustment Policy and only for tires used in the
50 United States and the District of Columbia.
Nothing in this Limited Warranty is intended to be a
representation that failures cannot occur.
OWNER-USER’S OBLIGATIONS
Proper tire care is necessary to obtain maximum hours of
usage and wear.
The owner-user’s obligations are to operate tires within
tire load and speed limits (at cold air pressures specified
by Bridgestone Americas Tire Operations, LLC for load
and speed according to individual tire size, type, and load
capacity) and to maintain proper alignment of wheels.
In case of an adjustment claim, the owner-user must
present the tire to an authorized Firestone dealer or store,
complete and sign the customer section of the adjustment
claim form, attach to the claim form a copy of the proof-ofpurchase showing the date the tire was purchased new or
proof-of-purchase of the new agricultural equipment that
the tire came on, and pay the appropriate replacement
price, taxes and service charges for a new, current
equivalent Firestone brand tire.
5
STUBBLE DAMAGE POLICY
The obligation of Bridgestone Americas Tire Operations, LLC
under this Limited Warranty and Commercial Adjustment
Policy may not be enlarged or altered by anyone.
TIRES COVERED
The Firestone Stubble Damage Policy covers new
Firestone brand R-1, R-1W, R-2, R-3 and “Stubble Stomper”
tires purchased new or manufactured after January 1,
2009, and used in normal agricultural service. This Stubble
Damage Policy does not cover tires marked "NO ADJ" or
"NA" (non-adjustable), tires made for or used in pulling
contests, or tires not bearing the Firestone serial number.
POLICY CONDITIONS
Only the original purchaser of the covered tire or of the
agricultural equipment the tire came on may make an
adjustment claim under this Stubble Damage Policy.
If, in normal agricultural service, a Firestone tire covered
by this Stubble Damage Policy becomes unusable or not
repairable due to stubble damage, such tire will be replaced
with an equivalent new Firestone tire on a pro rata basis as set
forth on the following page. You must pay as a replacement
price the appropriate pro rata percentage of the owneruser’s regular buying price. You must also pay mounting,
service charges, and applicable taxes.
This Stubble Damage Policy is a statement of adjustment
policy coverage only. Nothing in this Stubble Damage
Policy is intended to be a warranty against stubble damage
6
or representation that failures cannot occur. Bridgestone
Americas Tire Operations, LLC disclaims all warranties,
express or implied, in respect of stubble damage, including
but not limited to the implied warranties of merchantability
and fitness for a particular purpose.
STUBBLE DAMAGE POLICY AND PRO RATA PERCENTAGES
The replacement price will be prorated based on years of
service based on proof-of-purchase date as follows:
Years of Service
or Age During
1st Year
2nd Year
3rd Year
If Worn
Less Than
Pro Rata
Collection
25%
50%
75%
25%
50%
75%
After the end of the 3rd Year, coverage expires.
100%
rata percentage is multiplied by the owner-user’s regular
buying price. Appropriate taxes, mounting, or other service
charges will be added to the replacement price.
POLICY EXCLUSIONS
7
This Stubble Damage Policy does not cover broken beads,
damage due to run flat, abuse, land leveling, vehicle
projection, accident, collision, fire or vandalism. Only the
original owner-user of the covered tires may make an
adjustment claim under this Stubble Damage Policy and
only for tires used in the 50 United States and the District
of Columbia.
capacity) and to maintain proper alignment of wheels. To
reduce stubble damage, the owner-user must:
1.Set the tire spacing to run between rows – not
on stubble.
2.Use mechanical devices readily available through
equipment manufacturers to knock down stubble.
3. Make first tillage pass parallel to the rows.
claim form, attach to the claim form a copy of the proof-ofpurchase showing the date the tire was purchased new, or
8
FIELD HAZARD POLICY
price, taxes, mounting and service charges for a new,
current equivalent Firestone brand tire.
The obligation of Bridgestone Americas Tire Operations,
LLC under this Stubble Damage Policy may not be enlarged
or altered by anyone.
FIELD HAZARD POLICY
TIRES COVERED
The Firestone Field Hazard Policy covers new Firestone
brand R-1, R-1W, R-2, R-3 and “Stubble Stomper” tires
purchased new or manufactured after January 1, 2009,
and used in normal agricultural service. This Field Hazard
Policy does not cover tires marked "NO ADJ" or "NA" (nonadjustable), tires made for or used in pulling contests, or
tires not bearing the Firestone serial number.
POLICY CONDITIONS
Only the original purchaser of the covered tire or of
the agricultural equipment the tire came on may make
an adjustment claim under this Field Hazard Policy.
If, in normal agricultural service, a Firestone tire covered
by this Field Hazard Policy becomes unusable or not
repairable due to field hazard, such tire will be replaced
with an equivalent new Firestone tire on a pro rata basis
as set forth on the following page. You must pay as a
replacement price the appropriate pro rata percentage of
the owner-user’s regular buying price. You must also pay
mounting, service charges, and applicable taxes.
9
FIELD HAZARD POLICY
This Field Hazard Policy is a statement of adjustment
policy coverage only. Nothing in this Field Hazard Policy
is intended to be a warranty against field hazards or
representation that failures cannot occur. Bridgestone
express or implied, in respect of field hazards, including
FIELD HAZARD POLICY AND PRO RATA PERCENTAGES
Years of Service
or Age During
1st Year
2nd Year
If Worn
Less Than
Pro Rata
Collection
25%
50%
50%
75%
After the end of the 2nd Year, coverage expires.
100%
POLICY EXCLUSIONS
10
FIELD HAZARD POLICY
This Field Hazard Policy does not cover broken beads,
projection, accident, collision, fire or vandalism. Only
the original owner-user of the covered tires may make
an adjustment claim under this Field Hazard Policy and
of Columbia.
11
FIELD HAZARD POLICY
LLC under this Field Hazard Policy may not be enlarged or
altered by anyone.
Copyright © 2013 Bridgestone Americas Tire Operations, LLC
PERFORMANCE REMINDER
Overloading and incorrect air pressure are two of the greatest causes of
premature tire removal. For the best performance possible, select the proper
design, size and ply-rated tires for your equipment and operate the tires at
the inflation pressure required to carry the working load. Detailed load and
inflation tables are included in the Firestone Farm Tire Data Book and at
FirestoneAg.com.
PROPER TIRE SIZES
Tire sizes and ratings are dictated by vehicle geometry, weight and power.
Before changing tire sizes, be sure to check with the equipment manufacturer
or dealer. Tire measurements and load-carrying capacities for all Firestone
agricultural tires are shown in the Firestone Farm Tire Data Book and at
FirestoneAg.com. These measurements are especially important when
matching front and rear sizes.
Have a technical question? Contact Firestone Field Engineering:
1-800-TIRE ENG (847-3364)
Need additional information?
FirestoneAg.com
Notes:
FORESTRY TIRES
LIMITED WARRANTY/ STUBBLE DAMAGE POLICY/
FIELD HAZARD POLICY
FOR FIRESTONE FORESTRY TIRES
Y
T
AN
R
R
WA
Firestone Forestry Tires
1
LIMITED WARRANTY
TIRES COVERED
This Limited Warranty covers original tread Firestone
brand logger service, wire tread ply tires if they are used
in normal logging service. It does not cover tires marked
"NO ADJ" or "NA" (non-adjustable), or tires not containing
the Firestone serial number. Tires branded DT (damaged
tire) are not adjustable for appearance.
WHAT IS WARRANTED
or bar depth remaining, and before the end of the fifth
year of service (proof-of-purchase required) or before
the end of the fifth year from date of manufacture (date
molded in sidewall of tire); any tire covered by this Limited
an equivalent new Firestone tire on the basis set forth
in the section titled “Replacement Price” below. Some
examples of causes or conditions normally beyond the
manufacturer’s control are:
1.Forest or road hazards (e.g., cut, snag, puncture,
impact, bruise break, stone drill, projection rub, tear or
chunk in tread, bar or shoulder);
2. Apparent overload or improper inflation pressure;
imbalance, mismatching of adjacent tires or other
4.Improper repair or improper insertion of sealant, or
improper balancing of filler materials;
2
LIMITED WARRANTY
6.Conditions caused by aging or improper storage or
severe service;
items listed elsewhere in this publication;
8. Mounting damage or other abuse.
For logger tires used in normal logging service, this Limited
Warranty ends at the end of the fifth year of service if
proof-of-purchase is available, or at the end of the fifth
year from date of manufacture if no proof-of-purchase is
available.
For logger tires used in earthmoving service, this Limited
Warranty ends after the fifth year of service if proof-ofpurchase is available, or at the end of the fifth year from
date of manufacture if no proof-of-purchase is available.
REPLACEMENT PRICE
Tires adjusted under this Limited Warranty will be replaced
free of charge (except for mounting and service fees)
during the first 10% of treadwear; thereafter, to determine
the replacement price, the percent of treadwear is
multiplied by the owner-user’s regular buying price. Taxes,
mounting fees or other service charges will be added to
the replacement price.
3
LIMITED WARRANTY
To the extent permitted by law, Bridgestone Americas Tire
Operations, LLC disclaims all warranties express or implied
other than the warranties stated in this Limited Warranty,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose.
FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL
AND PUNITIVE DAMAGES, LOSS OF TIME OR PROFITS,
LOSS OF VEHICLE USE, AND INCONVENIENCE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR
DAMAGES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Commercial Adjustment Policy and only for tires used in
the 50 United States and the District of Columbia.
usage and wear.
4
LIMITED WARRANTY
present the tire to an authorized Firestone forestry dealer
or store, complete and sign the customer section of the
adjustment claim form, attach to the claim form a copy
of the proof-of-purchase showing the date the tire was
purchased new or proof-of-purchase of the new logger
equipment that the tire came on, and pay the appropriate
replacement price, taxes and service charges for a new,
The obligation of Bridgestone Americas Tire Operations, LLC
under this Limited Warranty and Commercial Adjustment
Policy may not be enlarged or altered by anyone.
5
LIMITED WARRANTY
premature tire removal. For the best performance possible, select properly
designed, sized and ply-rated tires for your equipment, and operate the tires
at the inflation pressure required to carry the working load. Detailed load
and inflation tables are included in the Firestone Farm Tire Data Book or at
FirestoneForestry.com.
PROPER TIRE SIZES
agricultural tires are shown in the Firestone Farm Tire Data Book or at
FirestoneForestry.com. These measurements are especially important when
1-800-TIRE ENG (847-3364)
FirestoneAg.com
Notes:
In logging operations using LS-2 and LS-3 tires at a maximum speed of 5 mph,
the tire load limits may be increased by 10% with no increase in inflation
pressure.
In logging operations using flotation tires at a maximum speed of 5 mph, the
tire load limits may be increased by 40% with no increase in inflation pressure.
C O M PA C T T R A C T O R T I R E S
COMMERCIAL ADJUSTMENT POLICY
FOR FIRESTONE COMPACT, GARDEN AND
FARM SERVICE TIRES
R
R
WA
Y
T
AN
FOR FIRESTONE COMPACT, GARDEN AND FARM SERVICE TIRES
TIRES COVERED
This policy covers new original-tread Firestone-brand
bias-ply agricultural tires (except tires made for or used
in pulling contests) if they are used in normal agricultural
service. It does not cover tires marked “NO ADJ” or “NA”
(nonadjustable) or tires not containing the Firestone
service and up to 1/32" of treadwear.
WHAT IS WARRANTED
If, before wearing down to 2/32" of tread or bar depth
remaining, any tire covered by this warranty becomes
unusable for any reason within the manufacturer’s control,
such tire will be replaced with an equivalent new Firestone
tire on the basis set forth below. Some examples of causes or
conditions normally beyond the manufacturer’s control are:
1.Field or road hazards or stubble damage (e.g., cut,
snag, puncture, stubble damage, impact break, tear or
chunk in tread, bar or shoulder)
2.
Apparent overload or improper inflation pressure
or abuse
3.
Wheel misalignment, rim slip, tire/wheel assembly
imbalance, mismatching of adjacent tires or other
vehicle conditions, defects or characteristics
4. Conditions caused by misapplications
5. Improper repair or improper insertion of sealant,
balancing or filler materials
physical characteristics of the tire
Firestone Compact Tractor Tires
2
7.Mounting damage or conditions caused by aging or
improper storage
8.Failure to observe any of the “Owner-User’s Obligation”
items listed elsewhere in this publication
This warranty is in addition to, and/or may be limited by,
any other applicable written warranty (covering special
tires or situations) you may have received.
WARRANTY PERIOD AND PRO RATA PERCENTAGES
During the first year of service (proof-of-purchase must be
attached to claim form), if the tire is worn less than 10%,
the tire will be replaced without charge including normal
mounting and service charges.
claim form; if proof-of-purchase is not available or if tire
was not purchased new, then replacement price will be
based on years from date of manufacture, which is molded
into the sidewall of the tire) as follows:
Years of Service or Age During
If Worn Less Than
2nd Year
3rd Year
4th Year
5th Year
6th Year
7th Year
8th Year
(or until worn out)
20%
40%
50%
60%
70%
80%
90%
Pro Rata Collection
20%
40%
50%
60%
70%
80%
90%
3
To determine the replacement price, the appropriate
pro rata percentage is multiplied by the current owneruser’s regular buying price. Appropriate taxes, mounting
or other service charges will be added to the adjustment
replacement price.
TO THE EXTENT PERMITTED BY LAW, FIRESTONE
DISCLAIMS
LIABILITY
FOR
ANY
SPECIAL,
INCIDENTAL,
CONSEQUENTIAL
OR
PUNITIVE
DAMAGES; LOSS OF TIME OR PROFITS; LOSS
OF VEHICLE USE; OR INCONVENIENCE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH LOSS
OR DAMAGES.
This policy applies only to the actual owner-user of the
tires and only to tires used in the 50 United States or
the District of Columbia or Canada.
It is the owner-user’s obligation to operate tires within
tire load and speed limits (at cold-air pressures specified
by Firestone for load and speed according to individual
tire size, type and load capacity) and to maintain proper
alignment of wheels.
present the tire to an authorized Firestone dealer or
store; complete and sign the customer section of the
Firestone adjustment claim form; attach to the claim form
a copy of the proof-of-purchase showing the date the
tire was purchased new or proof-of-purchase of the new
4
FIELD HAZARD AND STUBBLE DAMAGE POLICY
agricultural equipment that the tire came on; and pay the
appropriate replacement price, taxes and service charges
for a new, current equivalent Firestone-brand tire.
FIRESTONE’S OBLIGATION UNDER THIS POLICY MAY
NOT BE ENLARGED OR ALTERED BY ANYONE.
TIRES COVERED
The Firestone Field Hazard and Stubble Damage Policy
for bias rear farm tires covers new Firestone-brand
R-1, R-2 and R-3 bias rear farm tires and tires
used
in
normal
agricultural
service.
This
policy does not cover tires marked “NO ADJ” or “NA”
(nonadjustable), tires made for or used in pulling
POLICY CONDITIONS
This policy only applies to the original purchaser of the
tire or of the agricultural equipment the tire came on. If, in
normal agricultural service, a Firestone tire covered by this
policy becomes unusable or unrepairable as the result of
field hazard or stubble damage, such tire will be replaced
as set forth below. You must pay as a replacement price
the appropriate pro rata percentage of the owner-user's
regular buying price. You must also pay mounting and
service charges and applicable taxes.
This is a statement of adjustment policy coverage only.
Nothing in this policy is intended to be a representation
that failures cannot occur.
5
FIELD HAZARD/STUBBLE DAMAGE POLICY AND
PRO RATA PERCENTAGES
During the first year of service (proof-of-purchase must
be attached to claim form), if the tire is worn less
than 10%, the tire will be replaced without charge
excluding normal mounting and service charges and
applicable taxes.
After the free replacement period, the replacement
price will be prorated based on years of service if proofof-purchase is available. If proof-of-purchase is not
available, or if the tire was not purchased new, the
replacement price will be prorated based on years from
date of manufacture (which is molded into the sidewall
of the tire) as follows:
Years of Service or Age During
If Worn Less Than
2nd Year
3rd Year
4th Year
5th Year
(or until worn out)
50%
70%
80%
100%
Pro Rata Collection
50%
70%
80%
90%
To determine the replacement price, the appropriate
pro rata percentage is multiplied by the owner-user's
regular buying price. Appropriate taxes, mounting fees
or other service charges will be added to the adjustment
replacement price.
6
POLICY EXCLUSIONS
TO THE EXTENT PERMITTED BY LAW, FIRESTONE
DISCLAIMS
LIABILITY
FOR
ANY
SPECIAL,
INCIDENTAL,
CONSEQUENTIAL
OR
PUNITIVE
DAMAGES; LOSS OF TIME OR PROFITS; LOSS
OF VEHICLE USE; OR INCONVENIENCE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH LOSS
OR DAMAGES.
This policy does not cover broken beads, damage caused
by run flat, abuse, misapplication, vehicle projection,
accident, collision, fire or vandalism. This policy applies
only to the actual owner-user of the tires and only to tires
used in the 50 United States or the District of Columbia or
Canada.
It is the owner-user’s obligation to operate tires within
tire load and speed limits (at cold-air pressures specified
by Firestone for load and speed according to individual
tire size, type and load capacity) and to maintain proper
alignment of wheels. To reduce stubble damage, the
owner-user must:
on stubble.
7
present the tire to an authorized Firestone dealer or
store; complete and sign the customer section of the
Firestone adjustment claim form; attach to the claim form
a copy of the proof of purchase showing the date the
tire was purchased new or proof of purchase of the new
agricultural equipment that the tire came on; and pay the
appropriate replacement price, taxes, and mounting and
service charges for a new, current equivalent Firestonebrand tire.
Firestone’s obligation under this policy may not be
enlarged or altered by anyone.
8
Overloading and incorrect air pressure are two of the greatest
causes of premature tire removal. For the best performance
possible, select the proper design, size and ply-rated tires for
your equipment and operate the tires at the inflation pressure
required to carry the working load. Detailed load and inflation
tables are included in the Firestone Farm Tire Data Book.
PROPER TIRE SIZES
Tire sizes and ratings are dictated by vehicle geometry, weight
and power. Before changing tire sizes, be sure to check with the
equipment manufacturer or dealer Tire measurements and loadcarrying capacities for all Firestone agricultural tires are shown
in the Firestone Farm Tire Data Book. These measurements are
especially important when matching front and rear sizes.
1-800-TIRE ENG (847-3364)
FirestoneAg.com
Notes:
BIAS TIRES
LIMITED WARRANTY/STUBBLE DAMAGE POLICY/
FIELD HAZARD POLICY
FOR FIRESTONE BIAS PLY AGRICULTURAL TIRES
R
R
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LIMITED WARRANTY
TIRES COVERED
This Limited Warranty covers original-tread Firestone brand
bias ply agricultural tires purchased or manufactured
after January 1, 2009 (except tires made for or used in
pulling contests) if they are used in normal agricultural
service. It does not cover tires marked "NO ADJ" or "NA"
(non-adjustable), or tires not containing the Firestone
service and up to 1/32nd of an inch of treadwear.
WHAT IS WARRANTED
or bar depth remaining, any tire covered by this Limited
an equivalent new Firestone tire on the basis set forth in
the section titled “Limited Warranty Period and Pro Rata
Percentages” on the following page. Some examples of
causes or conditions normally beyond the manufacturer’s
control are:
1. Field or road hazards or stubble damage (e.g. cut, snag,
puncture, stubble damage, impact break, tear or chunk
in tread, bar or shoulder);
2.Apparent overload or improper inflation pressure
or abuse;
imbalance, mismatching of adjacent tires, or other
Firestone Bias Tires
2
LIMITED WARRANTY
4. Conditions caused by land-leveling or earthmoving
operations;
5.Improper repair or improper insertion of sealant,
balancing, or filler materials;
7. Mounting damage or conditions caused by aging or
improper storage; and
items listed elsewhere in this publication.
During the first year of service (proof-of-purchase must be
attached to claim form), if the tire is worn less than 10%,
the tire will be replaced without charge including normal
mounting and service charges.
claim form, or if proof-of-purchase is not available or if tire
was not purchased new, then based on years from date of
manufacture, which is molded into the sidewall of the tire)
as set forth on the following page.
3
LIMITED WARRANTY
Years of Service
or Age During
2nd Year
3rd Year
4th Year
5th Year
6th Year
7th Year
8th Year
If Worn
Less Than
Pro Rata
Collection
20%
40%
50%
60%
70%
80%
90%
20%
40%
50%
60%
70%
80%
90%
After the end of the 8th Year, coverage expires.
100%
rata percentage is multiplied by the Firestone owner-user’s
regular buying price. Appropriate taxes, mounting, or other
service charges will be added to the replacement price.
To the extent permitted by law, Bridgestone Americas
Tire Operations, LLC disclaims all warranties express or
implied other than the warranties stated in this Limited
Warranty, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose.
4
LIMITED WARRANTY
Commercial Adjustment Policy and only for tires used in the
50 United States and the District of Columbia.
usage and wear.
claim form, attach to the claim form a copy of the proof-ofpurchase showing the date the tire was purchased new or
price, taxes and service charges for a new, current
equivalent Firestone brand tire.
5
LLC under this Limited Warranty and Commercial
Adjustment Policy may not be enlarged or altered
by anyone.
TIRES COVERED
The Firestone Stubble Damage Policy covers new
Firestone brand R-1, R-1W, R-2, R-3 and “Stubble Stomper”
tires purchased new or manufactured after January 1,
2009, and used in normal agricultural service. This Stubble
Damage Policy does not cover tires marked "NO ADJ" or
"NA" (non-adjustable), tires made for or used in pulling
POLICY CONDITIONS
adjustment claim under this Stubble Damage Policy. If, in
normal agricultural service, a Firestone tire covered by this
Stubble Damage Policy becomes unusable or not repairable
due to stubble damage, such tire will be replaced with an
equivalent new Firestone tire on a pro rata basis as set forth
on the following page. You must pay as a replacement price
the appropriate pro rata percentage of the owner-user’s
regular buying price. You must also pay mounting, service
charges, and applicable taxes.
This Stubble Damage Policy is a statement of adjustment
policy coverage only. Nothing in this Stubble Damage
Policy is intended to be a warranty against stubble damage
6
or representation that failures cannot occur. Bridgestone
express or implied, in respect of stubble damage, including
STUBBLE DAMAGE POLICY AND PRO RATA PERCENTAGES
Years of Service
or Age During
1st Year
2nd Year
3rd Year
If Worn
Less Than
Pro Rata
Collection
25%
50%
75%
25%
50%
75%
After the end of the 3rd Year, coverage expires.
100%
POLICY EXCLUSIONS
7
This Stubble Damage Policy does not cover broken beads,
adjustment claim under this Stubble Damage Policy and
of Columbia.
capacity) and to maintain proper alignment of wheels. To
reduce stubble damage, the owner-user must:
on stubble.
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FIELD HAZARD POLICY
LLC under this Stubble Damage Policy may not be enlarged
or altered by anyone.
FIELD HAZARD POLICY
TIRES COVERED
The Firestone Field Hazard Policy covers new Firestone
brand R-1, R-1W, R-2, R-3 and “Stubble Stomper” tires
purchased new or manufactured after January 1, 2009,
and used in normal agricultural service. This Field Hazard
Policy does not cover tires marked "NO ADJ" or "NA"
(non-adjustable), tires made for or used in pulling contests,
or tires not bearing the Firestone serial number.
POLICY CONDITIONS
adjustment claim under this Field Hazard Policy. If, in
normal agricultural service, a Firestone tire covered
by this Field Hazard Policy becomes unusable or not
repairable due to field hazard, such tire will be replaced
as set forth on the following page. You must pay as a
replacement price the appropriate pro rata percentage of
the owner-user’s regular buying price. You must also pay
mounting, service charges, and applicable taxes.
9
FIELD HAZARD POLICY
This Field Hazard Policy is a statement of adjustment
policy coverage only. Nothing in this Field Hazard Policy
is intended to be a warranty against field hazards or a
representation that failures cannot occur. Bridgestone
express or implied, in respect of field hazards, including
FIELD HAZARD POLICY AND PRO RATA PERCENTAGES
Years of Service
or Age During
1st Year
2nd Year
If Worn
Less Than
Pro Rata
Collection
25%
50%
50%
75%
After the end of the 2nd Year, coverage expires.
100%
POLICY EXCLUSIONS
10
FIELD HAZARD POLICY
This Field Hazard Policy does not cover broken beads,
adjustment claim under this Field Hazard Policy and only
for tires used in the 50 United States and the District of
Columbia.
In case of an adjustment claim, the owner-user must present
the tire to an authorized Firestone dealer or store, complete
and sign the customer section of the adjustment claim form,
attach to the claim form a copy of the proof-of-purchase
showing the date the tire was purchased new or proof-ofpurchase of the new agricultural equipment that the tire
came on, and pay the appropriate replacement price, taxes,
mounting and service charges for a new, current equivalent
Firestone brand tire.
11
FIELD HAZARD POLICY
LLC under this Field Hazard Policy may not be enlarged or
altered by anyone.
premature tire removal. For the best performance possible, select the proper
design, size and ply-rated tires for your equipment and operate the tires at
the inflation pressure required to carry the working load. Detailed load and
inflation tables are included in the Firestone Farm Tire Data Book and at
FirestoneAg.com.
PROPER TIRE SIZES
agricultural tires are shown in the Firestone Farm Tire Data Book and at
FirestoneAg.com. These measurements are especially important when
1-800-TIRE ENG (847-3364)
FirestoneAg.com
Notes:
AGRICULTURAL RUBBER TRACKS
LIMITED PRO RATA WARRANTY FOR
AGRICULTURAL AND NON-AGRICULTURAL/
INDUSTRIAL USE IN THE UNITED STATES
U . S . WA R R A N TY
AGRICULTURAL DIVISION
LIMITED WARRANTY
FOR FIRESTONE AGRICULTURAL RUBBER TRACKS
TRACKS COVERED
This Limited Warranty covers all new Firestone-branded
Agricultural Rubber Tracks, used in normal agricultural
service, when purchased from a Bridgestone Americas
Tire Operations, LLC (BATO) authorized dealer or distributor
(the “Covered Ag Tracks”).
LIMITED PRO RATA WARRANTY –
AGRICULTURAL USE
FOR FIRESTONE-BRANDED AGRICULTURAL
RUBBER TRACKS
EFFECTIVE JULY 1, 2015
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WHAT IS WARRANTED
Subject to the terms, limitations and exclusions of this
Limited Warranty, BATO warrants to the original end
user of the Covered Ag Tracks that if the track becomes
unusable for any reason within the manufacturer’s control
within forty-eight (48) months from the date of purchase
or 4,000 hours of operation, whichever occurs first, such
track will be replaced with an equivalent new Firestonebranded Agricultural Rubber Track on the basis set forth in
the section on the following page titled “Limited Warranty
Period and Pro Rata Percentages.”
WHAT IS NOT WARRANTED
1. Any damage occurring in shipment.
2. Any damage caused during installation.
3. Normal wear and tear.
4.
Tracks used for any non-agricultural or industrial
applications or services.
5.Any damage caused by or attributable to improper
undercarriage maintenance, use of undercarriage
components or other components that are not original
equipment manufacturer (OEM) specification.
6.Any damage caused by use of the Covered Ag Tracks
on a gear tooth drive system (positive drive system).
Firestone Agricultural Tracks
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LIMITED WARRANTY
LIMITED WARRANTY
7.Any damage caused by or attributable to unauthorized
alterations, modifications or repairs (including without
limitation any modification or replacement of guide
blocks, tread bars, lugs or other parts or accessories),
or failure to comply with BATO recommendations on
use or maintenance of the Covered Ag Tracks.
8.
Any damage caused by use in inappropriate
environmental conditions, or any other use outside of
BATO’s recommendations or specifications.
9.
Any damage caused by accident, misuse, abuse,
overload,
sabotage,
neglect,
mishandling,
misapplication, faulty installation or Acts of God or
nature or other factors beyond BATO’s control.
available for inspection at the claimant’s expense. BATO,
at its sole discretion, shall examine the Covered Ag Track
and determine whether damage to the Covered Ag Track
was a result of workmanship and, if so, determine the
applicable remedy. Warranty claim forms are available
from a BATO authorized distributor or dealer.
This Limited Warranty only covers Covered Ag Tracks
that are unserviceable or unusable, and does not cover
minor cosmetic deficiencies such as surface cracks,
splits and other superficial distress that may impact track
appearance but does not render the track unusable or
measurably diminish overall life.
This Limited Warranty does not cover the cost of removing
the Covered Ag Tracks or installing a replacement product.
WARRANTY CLAIMS PROCEDURE
Warranty claims must be submitted with proof of
purchase of the Covered Ag Tracks to the nearest BATO
Agricultural Products Location within fifteen (15) days
after the date of the incident giving rise to the warranty
claim along with photographs of the damaged area. At
the sole option of BATO, the Covered Ag Track must be
4
If BATO determines a Covered Ag Track is unusable due
to a condition covered by the Limited Warranty during
Service Months (as defined on the following page)
0 through 12 and Service Hours 0 through 1,000, and with
a Tread Wear Rate (as defined on the following page) of
less than 25%, the Covered Ag Track shall be replaced,
without charge, by a new Firestone-branded Agricultural
Rubber Track.
If BATO determines the Covered Ag Track is unusable
due to a condition covered by the Limited Warranty
after the 12th Service Month, 1,000th Service Hour or
after the Tread Wear Rate is greater than 25%, such
Covered Ag Track shall be eligible for replacement with
a new Firestone-branded Agricultural Rubber Track at
a prorated purchase price calculated by the customer’s
normal buying price multiplied by the Pro Rata Collection
percentage in the table on the following page. The
Pro Rata Collection Percentage shall be determined
using the Service Months, Service Hours or the Tread
Wear Rate, whichever produces the greater Pro Rata
Collection Percentage.
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LIMITED WARRANTY
LIMITED WARRANTY
Pro Rata Collection Percentage Table
C =“Worn-Out Tread Depth” means the depth of the tread
bars of the Covered Ag Track, which is designated by
BATO as the limitation of use and service. The WornOut Tread Depth is 10 mm (0.4”) of the original tread.
Months of
Service or
During
Hours of
Service
If Tread Wear
Rate Is
Pro Rata
Collection
Percentage
0-12
0-1,000
< 25%
0%
12-24
1,001-2,000
26%-49%
25%
12-36
1,001-3,000
50%-74%
50%
12-48
1,001-4,000
>75%
75%
At the end of the 48th month or after 4,000 service
hours coverage expires
100%
For the purpose of this Limited Warranty, (i) the “Service
Month” means the period from the date of purchase
(proof of purchase required) of the Covered Ag Track by
the original end user to the month in which the Warranty
Claim was made, (ii) the “Service Hour” means the actual
number of hours of operation from the time the Covered Ag
Track has been installed on a piece of equipment and (iii)
“the Tread Wear Rate” means the percentage calculated
based on the following formula, which percentage shall
be determined by BATO based on the related information
of each item of the following formula.
TREAD WEAR RATE =
A–B
x 100
A–C
A =
“Original Tread Depth” means the depth of the
tread bars of the Covered Ag Tracks, which depth is
originally designated by BATO at the time of sale.
6
B = “ Average Measured Tread Depth” means the average
of the measured depth of the tread bars of the Covered
Ag Track at the time of the claim under this Limited
Warranty. Measurement instructions to determine
Average Measured Tread Depth can be found in the
Firestone Agricultural Rubber Track Manual.
Claims made under this Limited Warranty are only allowed
if the Average Measured Tread Depth is higher than the
Worn-Out Tread Depth. If the Average Measured Tread
Depth is lower than the Worn-Out Tread Depth, the
Covered Ag Track is considered worn out and is no longer
usable and a new Firestone Agricultural Rubber Track
should be purchased at that time.
Any Covered Ag Track replaced under the Limited
Warranty with a new Firestone-branded Agricultural
Rubber Track will be covered for the balance of the
original Limited Warranty period. THIS IS THE ORIGINAL
END USER’S SOLE AND EXCLUSIVE REMEDY, AND
BATO’S ONLY OBLIGATION, FOR ANY DEFECTIVE
FIRESTONE-BRANDED AGRICULTURAL RUBBER TRACK
OR ANY BREACH OF WARRANTY WITH RESPECT TO THE
FIRESTONE-BRANDED AGRICULTURAL RUBBER TRACK.
WARRANTY DISCLAIMER. OTHER THAN THE LIMITED
WARRANTY DESCRIBED ABOVE, BATO MAKES NO
EXPRESS OR IMPLIED WARRANTIES, CONDITIONS,
OR GUARANTEES, INCLUDING WITHOUT LIMITATION
ANY IMPLIED WARRANTIES OR MERCHANTABILITY,
NONINFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED
AND EXCLUDED.
7
LIMITED WARRANTY
LIMITATION OF LIABILITY. TO THE EXTENT PERMITTED
BY LAW, BATO SHALL NOT BE LIABLE FOR ANY
CONSEQUENTIAL, SPECIAL, DIRECT, INCIDENTAL,
INDIRECT OR PUNITIVE DAMAGES, OR ECONOMIC
LOSS OF ANY KIND (INCLUDING WITHOUT LIMITATION
LOSS OF REVENUES OR PROFITS) ARISING OUT OF THE
USE OR INABILITY TO USE THE FIRESTONE-BRANDED
AGRICULTURAL RUBBER TRACK, WHETHER BASED ON
THEORIES OF WARRANTY, CONTRACT, NEGLIGENCE,
STRICT LIABILITY OR OTHERWISE, AND REGARDLESS
OF WHETHER BATO HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. BATO’S LIABILITY FOR
ANY DEFECTIVE FIRESTONE-BRANDED AGRICULTURAL
RUBBER TRACK SHALL NOT IN ANY EVENT EXCEED
THE PURCHASE PRICE FOR SUCH FIRESTONE-BRANDED
AGRICULTURAL RUBBER TRACK.
Only the actual owner-user of the Covered Ag Tracks may
make an adjustment claim under this Limited Warranty
and only for tracks used in the 50 United States and the
District of Columbia.
representation that failure cannot occur.
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AGRICULTURAL DIVISION
LIMITED PRO RATA WARRANTY –
NON-AGRICULTURAL/INDUSTRIAL USE
FOR FIRESTONE-BRANDED AGRICULTURAL
RUBBER TRACKS USED FOR NON-AGRICULTURAL/
INDUSTRIAL USE
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LIMITED WARRANTY
LIMITED WARRANTY
TRACKS COVERED
This Limited Warranty covers new All Traction Class 5
and All Traction Class 6 Firestone-branded Agricultural
Rubber Tracks purchased from a Bridgestone Americas
Tire Operations, LLC (BATO) authorized dealer that are
used for non-agricultural/industrial use (the “Covered
Rubber Tracks”). All Traction Class 3 and All Traction
Class 4 Firestone-branded Agricultural Rubber Tracks
are not subject to any warranty for non-agricultural/
industrial use.
5.
All Traction Class 3 and All Traction Class 4 Firestonebranded Agricultural Rubber Tracks.
6.Any damage caused by use of the Covered Rubber Tracks
on a gear tooth drive system (positive drive system).
7.Any damage caused by or attributable to unauthorized
alterations, modifications or repairs (including without
limitation any modification or replacement of guide
blocks, tread bars, lugs or other parts or accessories),
or failure to comply with BATO recommendations on
use or maintenance of the Covered Rubber Tracks.
8.
Any damage caused by use in inappropriate
environmental conditions, or any other use outside of
BATO’s recommendations or specifications.
9.
Any damage caused by accident, misuse, abuse,
overload,
sabotage,
neglect,
mishandling,
misapplication, faulty installation or Acts of God or
nature or other factors beyond BATO’s control.
USED FOR NON-AGRICULTURAL/INDUSTRIAL USE
WHAT IS WARRANTED
Subject to the terms, limitations and exclusions of this
Limited Warranty, BATO warrants to the original end user
of the Covered Rubber Tracks that if the track becomes
unusable for any reason within the manufacturer’s control
within twenty-four (24) months from the date of purchase
or within 2,000 hours of operation, whichever occurs
first, such track will be replaced with an equivalent new
Firestone-branded Agricultural Rubber Track on the
basis set forth in the section on the following page titled
“Limited Warranty Period and Pro Rata Percentages.”
WHAT IS NOT WARRANTED
1. Any damage occurring in shipment.
2. Any damage caused during installation.
3. Normal wear and tear.
4.Any damage caused by or attributable to improper
undercarriage maintenance, use of undercarriage
components or other components that are not original
equipment manufacturer (OEM) specification.
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This Limited Warranty only covers Covered Rubber Tracks
that are unserviceable or unusable, and does not cover
minor cosmetic deficiencies such as surface cracks,
splits and other superficial distress that may impact track
appearance but does not render the track unusable or
measurably diminish overall life.
This Limited Warranty does not cover the cost of removing the
Covered Rubber Track or installing a replacement product.
WARRANTY CLAIMS PROCEDURE
Warranty claims must be submitted with proof of purchase
of the Covered Rubber Tracks to the nearest BATO Rubber
Tracks Products Location within fifteen (15) days after the
11
LIMITED WARRANTY
LIMITED WARRANTY
date of the incident giving rise to the warranty claim along
with photographs of the damaged area. At the sole option
of BATO, the Covered Rubber Track must be available for
inspection at the claimant’s expense. BATO, at its sole
discretion, shall examine the Covered Rubber Track and
determine whether damage to the Covered Rubber Track
was a result of workmanship and, if so, determine the
applicable remedy. Warranty claim forms are available
from a BATO authorized distributor or dealer.
Pro Rata Collection Percentage Table
If BATO determines a Covered Rubber Track is unusable
due to a condition covered by the Limited Warranty
during Service Months (as defined on the following page)
0 through 12 and Service Hours 0 through 1,000 and with a
Tread Wear Rate (as defined on the following page) of less
than 20%, the Covered Rubber Track shall be replaced,
without charge, by a new Firestone-branded Agricultural
Rubber Track.
If BATO determines the Covered Rubber Track is unusable
due to a condition covered by the Limited Warranty after
the 12th Service Month, the 1,000th Service Hour or after
the Tread Wear Rate is greater than 20%, such Covered
Rubber Track shall be eligible for replacement with a new
Firestone-branded Agricultural Rubber Track at a prorated purchase price calculated by the customer’s normal
buying price multiplied by the Pro Rata Percentage in
the table on the following page. The Pro Rata Collection
Percentage shall be determined using the Service
Months, Service Hours or the Tread Wear Rate, whichever
produces the greater Pro Rata Collection Percentage.
12
Months of
Service or
During
0-12
Usable Tread Wear
Hours of
Service
0-20%
>21%
Pro Rata Collection Percentage is:
0-1,000
If Greater Than 20%
Use Actual Usable
Tread Wear Rate
Percent
0%
At the end of the 24th month or after 2,000 service hours coverage expires
Usable Tread Wear
Months of
Service or
During
Hours of
Service
13-24
1,001-2,000
0-20%
21-40%
41-60%
61-80%
81-100%
Pro Rata Collection Percentage is:
30%
40%
60%
80%
100%
At the end of the 24th month or after 2,000 service hours coverage expires
For the purpose of this Limited Warranty, (i) the “Service
Month” means the period from the date of purchase (proof
of purchase required) of the Covered Rubber Track by the
original end user to the month in which the Warranty Claim
was made, (ii) the “Service Hour” means the actual number
of hours of operation from the time the Covered Rubber
track has been installed on a piece of equipment and (iii)
“the Tread Wear Rate” means the percentage calculated
based on the following formula, which percentage shall be
determined by BATO based on the related information of
each item of the following formula.
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LIMITED WARRANTY
TREAD WEAR RATE =
A–B
x 100
A–C
A =“Original Tread Depth” means the depth of the tread
bars of the Covered Rubber Track, which depth is
originally designated by BATO at the time of sale.
B =“Average Measured Tread Depth” means the
average of the measured depth of the tread bars
of the Covered Rubber Track at the time of the
claim under this Limited Warranty. Measurement
instructions to determine Average Measured Tread
Depth can be found in the Firestone Agricultural
Rubber Track Manual.
C = “Worn-Out Tread Depth” means the depth of the
tread bars of the Covered Rubber Track, which is
designated by BATO as the limitation of use and
service. The Worn-Out Tread Depth is 10 mm (0.4”) of
the original tread.
Claims made under this Limited Warranty are only allowed
if the Average Measured Tread Depth is higher than
the Worn-Out Tread Depth. If the Average Measured
Tread Depth is lower than the Worn-Out Tread Depth,
the Firestone-branded Agricultural Rubber Track is
considered worn out and is no longer usable and a new
Firestone-branded Agricultural Rubber Track should be
purchased at that time.
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LIMITED WARRANTY
Any Covered Rubber Track replaced under the Limited
Warranty with a new Firestone-branded Agricultural
Rubber Track will be covered for the balance of the
original Limited Warranty period. THIS IS THE ORIGINAL
END USER’S SOLE AND EXCLUSIVE REMEDY, AND
BATO’S ONLY OBLIGATION, FOR ANY DEFECTIVE
FIRESTONE-BRANDED AGRICULTURAL RUBBER TRACK
OR ANY BREACH OF WARRANTY WITH RESPECT TO THE
WARRANTY DISCLAIMER. OTHER THAN THE LIMITED
WARRANTY DESCRIBED ABOVE, BATO MAKES NO
EXPRESS OR IMPLIED WARRANTIES, CONDITIONS,
OR GUARANTEES, INCLUDING WITHOUT LIMITATION
ANY IMPLIED WARRANTIES OR MERCHANTABILITY,
NONINFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED
AND EXCLUDED.
LIMITATION OF LIABILITY. BATO SHALL NOT BE
LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, DIRECT,
INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES, OR
ECONOMIC LOSS OF ANY KIND (INCLUDING WITHOUT
LIMITATION LOSS OF REVENUES OR PROFITS) ARISING
OUT OF THE USE OR INABILITY TO USE THE FIRESTONEBRANDED AGRICULTURAL RUBBER TRACK, WHETHER
BASED ON THEORIES OF WARRANTY, CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHERWISE,
AND REGARDLESS OF WHETHER BATO HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BATO’S LIABILITY FOR ANY DEFECTIVE FIRESTONEFirestone Agricultural Tracks
15
LIMITED WARRANTY
LIMITED WARRANTY
NOTES
BRANDED AGRICULTURAL RUBBER TRACK SHALL NOT
IN ANY EVENT EXCEED THE PURCHASE PRICE FOR SUCH
Only the actual owner-user of the Covered Rubber
Tracks may make an adjustment claim under this Limited
Warranty and only for tracks used in the 50 United States
and the District of Columbia.
representation that failure cannot occur.
Have a technical question? Contact Field Engineering:
1-800-TIRE ENG (847-3364)
FirestoneAg.com
Notes:
16
17
NOTES
18
NOTES
19
D-XXX Printed in U.S.A.
FirestoneAg.com
6. Determine maximum rear tire load with the scraper(s)
attached and fully loaded and set tire pressures
according to the MICHELIN Data Book specifications for
maximum loaded speed or 20 mph (32 km/h), whichever
is greater. The rear axle must be weighed with the
scraper(s) attached and fully loaded, in order to make
this determination. Approximate loads for different size
scrapers are given in the Table 5 below. These loads will
be approximately the same whether pulling one, two or
three scrapers.
Table 5
8 yd
10 yd
Scraper Ship
wt. (lbs)
7,000
12,000 14,000 15,000 16,000 17,000 18,000
Scraper
Payload (lbs)
21,600 27,000 32,400 37,800 40,500 45,900 48,600
Total wt.
(lbs)
Tongue wt.
(lbs)
If additional information or service is required:
Visit your MICHELIN/Kléber Agricultural Tire Retailer,
call or write for help in locating your nearest Tire
Retailer, or visit www.michelinag.com for an online
dealer locator, databook and tire selector:
United States
Michelin North America, Inc.
Consumer Care Center
P.O. Box 19001
Greenville, SC 29602-9001
Tel.: 1-888-552-1213
Fax: 1-864-458-5538
Canada
Michelin North America (Canada) inc.
Agricultural Marketing Dept.
2500 Daniel-Johnson Boul., suite 500
Laval, Quebec, Canada H7T 2P6
Telephone: 1-877-838-8473 (English)
Telephone: 1-888-707-7638 (French)
Copyright ©2013 Michelin North America, Inc.
All Rights Reserved.
XUM41727 (05/13)
12 yd
14 yd
15 yd
17 yd
18 yd
28,600 39,000 46,400 52,800 56,500 62,900 66,600
9,000
12,000 14,000 16,000 18,000 21,000 22,000
Payloads calculated at 2,700 lbs per cubic yard
Coverage C
If a Covered Tire is rendered unserviceable due to several
areas of exposed cord, or numerous non-repairable
penetrations to the Interior caused by stubble damage,
the Table 6 for Coverage C, below, shows the replacement
charges based on years in service.
Table 6
Michelin and Kléber Stubble Damage Warranty
YEARS IN SERVICE
(Based upon date of purchase)
First
Second
Third
CHARGE TO OWNER
25%
50%
75%
When these limits are exceeded, all warranties, express or implied, expire.
Table 7
for Tires with Stubble Shield stamp
YEARS IN SERVICE
CHARGE TO OWNER
(Based upon date of purchase)
First
No Charge
Second
25%
Third
50%
Fourth
75%
ONLY CLAIMS SUBMITTED ON VALID MICHELIN ®⁄
KLÉBER LIMITED WARRANTY CLAIM FORM,
PROPERLY EXECUTED AND SIGNED BY THE
MICHELIN ®⁄KLÉBER TIRE RETAILER AND THE OWNER
WILL BE RECOGNIZED AS VALID.
Coverage D: 90-DAY SATISFACTION PROMISE
If for any reason, the original purchaser of a Covered Tire is
not completely satisfied, the Covered Tire may be returned
to the selling dealer within 90 days of purchase for a refund
of the full purchase price of the Covered Tire. Covered Tires
that become unserviceable during the 90-day period are
covered by the limited warranty and are ineligible for
replacement under this satisfaction promise. Mounting and
demounting charges, other dealer services and applicable
taxes are the responsibility of the original purchaser. The
original purchase invoice must accompany any claim.
SAFETY/MAINTENANCE INFORMATION
Read the safety warning portion and the maintenance
recommendations in the current MICHELIN Agricultural
Tire Data Book (available online at Michelinag.com), the
information on the sidewall of your tires, your vehicle
owner’s manual, and the inflation information in the
appropriate data book for essential safety and maintenance
information.
WARNING – SERIOUS INJURY OR
DEATH MAY RESULT FROM:
• Explosion of the tire/rim/wheel
assembly due to improper mounting.
Only specially trained persons should
mount tires. Use a safety cage while inflating the tires. In
the absence of a safety cage, stand to one side of the tire.
Use an airline with a clip-on chuck and an in-line gauge
that is at least 6 feet from the tire valve. Avoid standing
directly in front of the tire or over the tire; always stand
to one side. Never inflate an agricultural tire over 35 psi
(2.4 bar) to seat the beads.
• Tire failure due to misapplication, improper inflation,
overloading, or exceeding maximum speed. Follow
tire and equipment manufacturer’s instructions. Check
inflation pressure frequently with an accurate gauge,
when the tire is cold.
• Explosion of the tire/rim/wheel assembly due to welding
the rim without first removing the tire.
• Re-inflation of a tire that has been run in an underinflated or run-flat condition.
WARNING! Tire changing can be dangerous and should be
done by trained personnel using proper tools and procedures.
Always read and understand any manufacturer’s warning
contained in manufacturer’s literature, website or molded into
the tire sidewall.
MICHELIN /KLÉBER
AGRICULTURAL TIRES
®
®
United States and Canada
LIMITED MANUFACTURER’S
WARRANTY
Effective March 1, 2013
MICHELIN®/KLÉBER® AGRICULTURAL
TIRES MANUFACTURER’S LIMITED
WARRANTY
This warranty also includes Kléber® tubes.
ABOUT THIS WARRANTY
As the owner of MICHELIN® or Kléber® Agricultural tires
(hereafter “Covered Tires”), you have all the benefits
subject to all the conditions contained herein in the
following limited warranty, provided you have complied
with the technical and maintenance recommendations and
the safety warnings contained in the current MICHELIN®
Agricultural Tire Data Book, Part Number MUT41305
(hereafter referred to as “Data Book” available online at
Michelinag.com). It is essential that you carefully read and
understand the safety and maintenance recommendations
contained in the data book before putting your tires into
service. For additional information about Covered Tires,
consult any participating MICHELIN Agricultural Tire
Retailer, or refer to the Data Book pertaining to the product
in use. Michelin North America, Inc. (hereafter “MNA”) or
Michelin North America (Canada) inc. (hereafter “MNAC”)
as applicable, is the processor of warranty claims for
MICHELIN and Kléber Agricultural tires and Kléber® tubes.
WHO IS COVERED
The original purchaser of new Covered Tires, which bear
a MICHELIN or Kléber serial number, and which were
purchased on or after March 1, 2013, is covered by the
terms and conditions of this limited warranty. Date of
purchase is documented by a new equipment sales invoice
or by a new tire sales invoice. This limited warranty applies
only to tires sold and used in the United States of America
and Canada. If proof of purchase is not available, the age
of the tire is determined from date of manufacture.
WHAT IS COVERED, AND FOR HOW LONG
Tires used on the machine on which they were originally
fitted are covered on a pro rata basis against one or more
of the following as outlined below:
Coverage A: Conditions in workmanship and materials
for a period of nine (9) years See tables 1
and 2 under Coverage A.
Coverage A-1: Limited scraper application coverage for
a period of four (4) years. See table 3
under Coverage A-1.
Coverage C: Stubble damage for a period of three
(3) years. See table 6 under Coverage C.
Coverage C-1: Stubble Damage for a period of four (4)
years for tire stamped with Stubble Shield.
See table 7 under Coverage C-1.
Coverage D: 90-DAY SATISFACTION PROMISE
MICHELIN/Kléber drive tires used in normal agricultural
service are included in Coverage A, C and D.
A tire covered by this limited warranty that becomes
unserviceable (i.e., cannot be repaired using industry-wide
accepted repair procedures and materials and returned to
service) due to a workmanship/materials condition or
stubble damage, will be replaced with a comparable new
MICHELIN /Kléber Agricultural tire under the terms of this
warranty.
HOW REPLACEMENT CHARGES ARE CALCULATED
The respective tables, A or C are used to determine the
percent of charge, based upon the tire age. Consumer
charges are calculated as the percentage from the table
multiplied by the “current retail selling price” of the new
tire at the time of replacement. Mounting and field service
charges are paid by MNA, only for Coverage A, workmanship
and materials, “No Charge” replacements. The consumer is
responsible for all other mounting and field service charges
including any and all applicable taxes. The replacement
charge, if any, will be based on the condition of the tire as
assessed by the MICHELIN/Klebér Agricultural Sales Retailer
who inspects the tire.
WHAT IS NOT COVERED
Loss of time, inconvenience, loss of use of machine or
consequential damages; ozone or weather cracking that
does not render the tire unserviceable; tires that become
unserviceable due to:
• machine damage, machine accident/collision, chemical
corrosion, mis-mounting (except OEM mismount), fire,
lightning or contact with electrical power lines, underinflation, over-inflation, overload, misapplication, misuse,
neglect, operation at excessive speed; broken or
damaged beads or any damage due to improper
installation, rim or chain damage, and/or mechanical
condition of the machine;
• tires used with improper tubes or O-rings;
• damage by non-agricultural uses such as tractor pulls
and/or improper applications such as when the size and
load range of the tire are not equivalent to or less than
the equipment manufacturer’s specifications;
• failure due to the addition of tire fillers, sealants,
balancing substances, ballast, etc.;
• improper repair;
• wheel misalignment;
• tires that can be repaired using industry-wide accepted
repair procedures and materials, and returned to service.
Note: If there is a warranty claim on a tire previously
replaced under warranty, the date of the claim will revert
to the original claim date.
WHAT THE OWNER MUST DO
The owner must present the Covered Tire to an authorized
MICHELIN® Agricultural Tire Retailer.
A MICHELIN Claim Form must be completed, signed and
accompanied by a copy of proof of purchase of either the
Covered Tire or the equipment on which the Covered Tire
was mounted by its manufacturer.
Coverage A
Table 1
Table 2
Michelin and Kléber Tires
Workmanship and Materials
Warranty
Kléber Tubes*
Warranty
YEARS IN
SERVICE
CHARGE TO
OWNER
YEARS IN
SERVICE
CHARGE TO
OWNER
First
No Charge
First
No Charge
Second
No Charge
Second
No Charge
Third
30%
Third
30%
Fourth
40%
Fourth
40%
Fifth
50%
Fifth
50%
Sixth
60%
Seventh
70%
Eight
80%
Ninth
90%
When these limits are exceeded,
all warranties, express or implied,
expire.
* Kléber Tubes (Table 2) – All tubes covered in this warranty
have coverage for workmanship and materials when used in
normal agricultural service. To qualify, the tube(s) MUST be
installed by a participating Michelin North America Tire
Retailer. During the first year of service, a qualifying tube
will be replaced free of charge including the installation
and labor charges by MNA or MNAC. Proof of purchase is
required.
Coverage A – A-1: For Scraper Applications
Workmanship and Materials: MICHELIN® and Kléber®
Covered Tires used in scraper applications are covered for a
period of 4 years from the date of purchase in accordance
with Table 3 shown below. This coverage applies to
Michelin® XM28®, MACHXBIB®, MULTIBIB®, OMNIBIB™ and
AXIOBIB® tires.
Table 3
Workmanship and Materials Limited Scraper Usage Only
TIRE AGE
CHARGE TO OWNER
1 year or less
30%
2 years or less
40%
3 years or less
60%
4 years or less
80%
WHAT IS NOT COVERED
This limited warranty applies to conditions in workmanship
and materials and does not cover tires that are rendered
unserviceable from poor maintenance or improper use.
Specifically, the following are not covered: Tire failure due
to overload; Tire failure due to operating with full power at
speeds under 4 mph (6.5 km/h); Rim slip or bead leakage
due to undersized rims, deteriorated rims, or mis-mounting;
Lug deterioration due to excessive cutting; Tire failure due
to the use of incorrect inflation pressure. (See the following
procedures for determining correct machine weights and
tire inflation pressures.)
Tractor Set-up and Tire Recommendation Worksheet
for Scraper Applications:
Table 4
1. The guidelines (Table 4)
should be followed when
Scraper Size
HP Required
selecting scraper size by
8 yd
130-180
cubic yard to match tractor
10 yd
160-180
horsepower.
12
yd
180-225
2. Tire size must be equal
14 yd
225-360
to or greater than the
minimum required to
15 yd
225-380
transmit the full power of
17 yd
360-450
the tractor. Single or triple
18 yd
360-450
tire configurations are not
recommended (except for
singles on the front axle of MFWA tractors). Use tractor
manufacturer’s recommended tire sizes for scraper
operations or apply the following rule: Max tire load
capacity at max tractor speed must be greater than the
max load expected on any tire at any given time during
the scraping operation. When used in duals, the tire
load capacity must be reduced by 12%.
3. Articulated 4WD tractors should be ballasted with cast
iron weights so that 65-70% or more of the total static
weight of the tractor is on the front axle (without the
scraper attached). No rear ballast is recommended,
as loading of the scraper will provide all the rear
axle weight required. Liquid fill inside the tires is not
recommended for use as ballast.
4. MFWA tractors should be ballasted on the front of the
machine with the maximum amount of cast weight
recommended by the manufacturer. Follow tractor
manufacturer’s recommendation for rear axle ballast.
Liquid fill inside the tires is not recommended for use
as ballast.
5. Determine maximum front tire load at maximum speed
and set tire pressures according to the Michelin Data
Book specifications. The front axle must be weighed
without the scraper attached, in order to make this
determination.
MICHELIN AGRICULTURAL TIRES
®
United States
LIMITED WARRANTY CLAIMS GUIDE
Effective
January 2009
PR O
M
AY
90
E
IS
D
A
G
TIR ES
OWNER PRESENTS
AG TIRE
FOR WARRANTY
TO RETAILER
RETAILER INSPECTS TIRE
FOR COVERAGE
NO
YES
EXPLAINS WHY NOT
IN BUSINESS-LIKE MANNER
PREPARES
CLAIM FORM
OWNER SIGNS
AND AGREES
INSTALLS
NEW TIRE
ISSUES CREDIT
TO RETAILER
COLLECTS PAYMENT
OWNER SATISFIED
MNA DISTRIBUTOR
INSPECTS TIRE AND CLAIM
SENDS TIRE AND CLAIM
TO MNA DISTRIBUTOR
SENDS TIRE AND CLAIM
TO MATIC
MATIC INSPECTS
TIRE AND CLAIM
MNA AG SENDS
CREDIT OR
DISPOSITION TO
MNA DISTRIBUTOR
SENDS RESULTS
TO MNA AG
MICHELIN® AGRICULTURE TIRES
LIMITED WARRANTY CLAIMS GUIDE
Page Number
MICHELIN® Limited Warranties ....................................................................................................................... 2
– Terms Used In MICHELIN® Limited Warranties
– Warranted From Date of Sale
– No Proof Of Purchase?
– Applicable Warranty for MICHELIN®/Kléber® Brand Agricultural Tires
The Retailer's Responsibilities ......................................................................................................................... 3
– Inspecting the Tire
– What is Covered: Examples
– So What is Repairable?
– What if the Repair Fails Later?
– What is Not Covered: Examples
– Questions or Issues?
Retailer’s Responsibilities in Preparing the Claim Form........................................................................... 4 - 5
– Explanation of Areas 1 - 12
– Calculating % Worn
– Service and Mounting Allowance
– Retailer’s Handling Allowance
– Claim Type E: Other
– Tires with Bead Damage Caused During Original Equipment Mounting
MICHELIN® Scraper Applications..................................................................................................................... 6
MNA Agricultural Tire Limited Warranty Claim Form ................................................................................... 7
Coverage A: Workmanship and Materials – History of Calculation Tables .................................................. 8
Coverage B: Field Hazard – History of Calculation Tables............................................................................. 9
Coverage C: Stubble Damage – History of Calculation Tables .................................................................... 10
Coverage D: 90-Day Satisfaction Promise..................................................................................................... 11
Coverage A-1: Scraper Applications – History of Calculation Tables .......................................................... 11
Tire Inspection Codes.............................................................................................................................. 12 - 13
% Worn Based on Remaining Centerline Tread Depth (Lug Height)...................................................14 - 15
MNA Distributor’s Responsibilities When Retailer Presents Claim Tires .................................................... 16
– Freight To MATIC Will Be Paid By Michelin
– Straight Bill Of Lading Is Essential
– Sample “Straight Bill Of Lading”
– MNA Distributor’s Handling Allowance
MATIC ............................................................................................................................................................. 17
Returning New, Unsaleable Parts ................................................................................................................. 17
Carrier Damage Policy ....................................................................................................................................17
Damage / Injury Claims.................................................................................................................................. 17
Calculating Credits......................................................................................................................................... 18
– Credit Calculation Exercise
– Credit Calculation Results
– But, How Can This Be?
– Examine Who Got What?
– But What About The Retailer?
Limited Warranty Credit Worksheet: Example ............................................................................................ 19
Limited Warranty Credit Worksheet: Blank ................................................................................................. 20
MICHELIN Customer Service ......................................................................................................................... 21
MICHELIN Consumer Care ............................................................................................................................. 21
Replacement of BFGoodrich Radial Tires with MICHELIN Tires .................................................................. 21
1
MICHELIN® LIMITED WARRANTIES
• Warranties are important sales tools, useful in
building consumer loyalty.
• The consumer can purchase MICHELIN® AG
products with confidence that they are backed by
an excellent manufacturer’s limited warranty.
• Every consumer with a tire concern deserves
prompt attention.
• How well you handle a warranty issue will
reinforce the consumer's confidence in your
business and MICHELIN® products.
• The Magnuson-Moss Act of 1975 is a federal law
governing all written warranties on consumer
products which cost $15 or more.
• As a MNA Distributor or Retailer, you are required
to provide pre-sale warranty information.
• MNA AG limited warranty materials are available
at no charge by calling the Promotional
Fulfillment Center at 800-677-3322.
MNA Distributor and sells them to consumers.
• Consumer is the person that purchases the
product for use from the Retailer.
• MNA Marketing & Sales Policy is the term used
for the “MICHELIN AG Tires Authorized MNA
Distributor Marketing and Sales Policy for
Agricultural Tires and Tubes.”
• ASDM is the Agricultural Sales Development
Manager (MICHELIN Representative).
Terms Used In MICHELIN® Limited
Warranties
No Proof Of Purchase?
Warranted From Date Of Sale
• All agricultural products sold by Michelin are
warranted from the date of sale to the consumer.
• Product “age” is based on this date.
• For tires which came on a new machine, the
in-service date (age) of the product is established
by the sales invoice of the new machine.
• If proof of purchase is not available, the Retailer
has the authority to determine the age of the tire
based on sidewall codification which establishes
the manufacturing date of the tire.
• This becomes the basis for the “age”.
• MNA AG is the term used for Michelin North
America, Inc., Agricultural Tire Group.
• MNA Distributor is the entity that has entered
into a direct business relationship with MNA AG.
• Retailer is the entity that purchases tires from the
Applicable Warranty For MICHELIN® And Kléber® Brand Agricultural Tires
This table shows the applicable warranty, dependant on the date of purchase.
Indicates changes
Date of Purchase
Warranty Type
1 Oct 99 – 31 Aug 04
1 Sept 04 – 31 Dec 06
1 Jan 07 – 30 Apr 08
1 May 08 – 31 Dec 08
1 Jan 09 –
Up to 8 years
Up to 8 years
Up to 9 years
based on:
based on:
based on:
Tire age and % wear Tire age and % wear Tire age and % wear
Up to 9 years
based on:
Tire age
Up to 9 years
based on:
Tire age
Up to 4 years
Up to 4 years
based on:
based on:
Tire age and % wear Tire age and % wear
Up to 4 years
based on:
Tire age
Up to 4 years
based on:
Tire age
A
Workmanship
& Materials
A-1
Workmanship
& Materials Scraper
B
Field Hazard
Up to 5 years
Up to 5 years
Up to 5 years
based on:
based on:
based on:
Up to 3 years
based on:
Tire age
No Field Hazard
Warranty
C
Stubble Damage
Up to 5 years
Up to 5 years
Up to 5 years
based on:
based on:
based on:
Up to 3 years
based on:
Tire age
Up to 3 years
based on:
Tire age
D
90 Day
Satisfaction
Promise
Up to 90 days
Up to 90 days
Not applicable.
Up to 90 days
Up to 90 days
Up to 90 days
2
THE RETAILER’S RESPONSIBILITIES
• Michelin will accept the Retailer’s judgment as
long as it is reasonable.
• The Retailer should ask himself the following
questions:
– Can the tire be repaired successfully?
– What is reasonable and fair?
• Obtain the consumer's purchase invoice.
• Determine if the age of the tire falls within the
limited warranty period.
• Inspect the tire to determine if it is covered under
limited warranty. (See below.)
• If covered, prepare a claim form. See Page 4-5
and 7 for more instructions.
• Finalize the limited warranty transaction with the
Consumer.
• Give the blue copy of claim form to the
Consumer, signed and dated by the Consumer
and the Retailer.
What If The Repair Fails Later?
• If an authorized Retailer repairs the tire in
accordance with the repair material
manufacturer’s specifications, and this repair
fails at a later point in time . . .
• The warranty will be honored at the time that
the repair fails.
Inspecting The Tire
•
•
•
•
Dismount the tire or tube .
Thoroughly inspect inside and outside of the tire.
Mark the damage clearly.
Use the “Tire Inspection Codes” (Pages 12 and 13)
to determine if the tire is covered under the
limited warranty.
What Is Not Covered: Examples
• Damage from contact with machine or implement.
• Rubber cut only, no penetration through the
carcass.
• Rubber erosion from stubble, no exposed cord.
• Rapid or irregular wear.
• Ozone or weather cracking that does not render
the tire unserviceable.
• Foreign material damage of tube or liner.
• Circumferential split in the sidewall due to
overload or under-inflation.
• Creases in the sidewall due to excessive torque
and under-inflation.
• Rim slip.
• Lack of traction.
• Bead wear due to improper seating or foreign
material between bead and flange.
• Bead damage caused during mounting
(except OEM, as discussed in the “Retailers
Responsibilities In Preparing the Claim Form”
on Pages 4 and 5).
• Vehicle misalignment.
• NOTE 1: Field Hazard Warranty not applicable
to tires purchased after 1 January 2009.
• NOTE 2: A tire returned for damage to the
bead which was caused during mounting or
dismounting is disqualified..
What Is Covered: Examples
• Workmanship & Materials, Claim Type A
– Tread:
Code 138
– Sidewall: Code 238
– Interior:
Code 638
– Tube:
Code 026
• Field Hazard, Claim Type B, Code 45B – Valid only
for tires purchased before 1 January, 2009.
– Impact damage, crown: Field Hazard, Claim
Type B, Code 45B.
– Cut to the interior, not repairable: Field
Hazard, Claim Type B, Code 45A or 45F if in
sidewall.
• Stubble damage, several areas of exposed cord or
numerous penetrations to the interior, not
repairable:
– Stubble damage in tread area, Claim Type C,
Code 138,
– Stubble damage in sidewall, Claim Type C,
Code 45F.
• Please see the “Tire Inspection Codes” for
complete details on Pages 12 and 13.
• Excessive field hazard claims will be investigated.
Questions or Issues?
• Please call MICHELIN Consumer Care if you have
any questions or issues concerning limited
warranties or claims.
• A team of qualified professionals is standing by
from 8:30 am until 6:00 pm Eastern Time, Monday
through Friday at 1-888-552-1213.
So What Is Repairable?
• Michelin encourages repair to damage which falls
within the tolerances of the repair procedures
and resources which are readily available within
the tire industry.
• Ultimately, the decision to repair or not must be
made by the Retailer.
3
RETAILER’S RESPONSIBILITIES IN PREPARING THE CLAIM FORM
• Type of Claim: Enter one of the following for
each line:
– “A” for Workmanship & Materials - Pages 8
– “B” for Field Hazard - Pages 9
(tires sold prior to 1 Jan 2009)
– “C” for Stubble Damage - Pages 10
– “D” for 90-Day Promise - Page 11
– “E” for Other (commercial concession)
• Fabrication Date and/or Serial Number:
For later claim tire identification.
• Service Life (Hours): The adjusted tire's service
life, in hours.
• Wheel Position: Please use following convention:
– LF:
left front (single)
– LFI:
left front inner (dual or triple)
– LFC:
left front center (triple)
– LFO:
left front outer (dual or triple)
• Tread Depth: Average centerline tread depth in
32nds of an inch.
• Charge To Consumer – %: Ensure the
appropriate coverage table is used from the
warranty in place on the original purchase date
of the tire. Define % Charge to Consumer using
tire age (and % worn where applicable).
• Charge To Consumer – $: Obtained by
multiplying the “% charge to the consumer” by
the “current retail price” of the replacement tire
(NC if no charge). This is the amount the
consumer must pay, not including taxes,
mounting and service, to obtain a new limited
warranty replacement tire.
• Inspection Code: Reason For Removal.
– Use tire inspection codes on Pages 12 and 13.
– Enter brief explanation.
– If additional space is required, please write in
unused portion on front of original claim form
– Please use the Dealer portion of space only.
Note: A description of the problem may prevent
a claim from being denied.
Please refer to the sample "MNA Agricultural Tire
Limited Warranty Claim Form" on Page 7 with the
circled areas numbered for reference.
AREA 1: Claim Form Number: Preprinted, unique
number used to track each claim. Mark this claim
form number clearly on each adjusted tire so it will
not be rubbed off.
AREA 2: Date claim initiated.
AREA 3: Name and information of Selling Retailer
handling claim with consumer. May be retail selling
point of MNA Distributor.
AREA 4: Information on adjusted tire being removed.
• Adjusted Tire Size / Type Removed:
Size, load index, ply rating, tread design.
• MSPN: MICHELIN part number
(Only one MSPN per claim form.)
• Current Retail Price: Price Retailer would charge
the consumer if he bought the same tire new
today. Enter N/A if tire is no longer available.
• Retail Invoice Number: From original tire
purchase invoice.
AREA 5: Information on replacement tire being
installed.
• New Tire Size / Type Installed:
Size, load index, ply rating, tread design.
– This should be the same as the tire being
removed. If the adjusted tire is no longer
available, it may be replaced with a current
MICHELIN tire of equivalent size and load
index.
– May be an authorized replacement if there
is no direct substitution. (Contact Michelin
for details.)
• MSPN: MICHELIN part number.
• Current Retail Price:
– This is current retail price of the new tire being
installed.
– This value will be used to calculate
replacement charge to the consumer.
• Retail Invoice Number: From invoice used to
consummate claim with consumer...essential part
of 90-Day Satisfaction Promise.
AREA 7: Machine Information:
• Enter the Machine Year/Make/Model of vehicle.
• 2WD, MFWA, 4WD.
• Total Hours: Total service hours on the machine
at the time of the claim.
• Tire Pressure: Tire pressures used, front and rear.
• Liquid Ballast: Liquid ballast used, front or rear
(yes/no).
AREA 6: Specific information about each adjusted tire.
• Lines are provided for 6 tires (only one
size/type/MSPN per claim).
– If you have more, please use additional claim
forms.
AREA 8: Original Tire Purchase Information .
• Tire Originally Obtained Via: Original equipment
or replacement?
• Date of Purchase (if OE, date of machine
purchase.
• Purchased At: Name of business where original
purchase was made.
4
AREA 11: Selling Retailer's Signature and Date.
• Limited warranty claims cannot be processed
without the Retailer's signature and date.
• The Retailer's signature confirms that all
information on the claim form is correct and the
Consumer has been given full credit according to
the limited warranty.
• Good business practice requires that the Retailer
give the consumer a signed copy of the final claim.
AREA 9: Consumer's Name and Information –
Name of Owner, Address, City/State/Zip and
Telephone Number.
• Must be recored on claim form.
• Consumer may be contacted to obtain additional
information.
AREA 10: Owner’s Signature and Date.
• It is the Retailer’s responsibility to obtain the
Consumer's signature.
• Limited warranty claims cannot be processed
without the Consumer’s signature and date.
• The Consumer's signature confirms that the
limited warranty transaction is complete as
indicated and that he received all applicable
credits.
AREA 12: MNA Agricultural Tire Sales
Representative Signature (MICHELIN ASDM)
and Date.
• Claim type “E” cannot be processed without the
ASDM’s signature and date.
Calculating % Worn
Claim Type E: Other
• Measure the average remaining centerline tread
depth (in 32nd of an inch).
• Subtract this value from the new tread depth.
• Divide the resulting value by the new tread depth.
• Multiply by 100.
• In lieu of calculation, charts have been provided
for your convenience on Pages 14 and 15.
• At times, consumer claims will not be covered
under the terms of the limited warranty.
• Special cases may be presented to your MICHELIN
ASDM for commercial concession.
• Commercial concessions, or type E claims, must be
signed by your MICHELIN ASDM (AREA 12 of the
claim form).
Service and Mounting Allowance
Tires with Bead Damage Caused During
Original Equipment Mounting
• For drive tires and drive size tubes, Michelin
pays a service allowance for each claim on all
“NO CHARGE” limited warranty provisions for
Workmanship & Materials at the rate established
in the current MNA Marketing & Sales Policy.
• MICHELIN AG tire limited warranty does not cover
mounting damage, with the single exception of
OE mounting damage.
• With the specific approval of the MICHELIN ASDM,
tires damaged during the initial OE mounting may
be replaced under the MICHELIN AG Limited
Warranty.
• The amount of credit will be defined using the
rules of the Workmanship & Materials warranty.
• The claim is designated as “Type E”.
• The machine serial number must be included in
AREA 7 of the warranty claim form. The claim will
be denied without this serial number.
• The words “OEM Mounting Damage” must also be
included in AREA 6 of the form.
• The claim form must have the signature of the
MICHELIN ASDM (AREA 12) – otherwise the claim
will be rejected.
• The tire must be shipped to MATIC, and the claim
forms mailed as per “Type A” claims.
Retailer’s Handling Allowance
• By signing the claim form, the retailer becomes
eligible for his handling allowance.
• Calculated by multiplying the new weight of the
adjusted tire (in lbs) by the “Retailer Handling
Allowance Factor” found in the current MNA
Marketing & Sales Policy.
• This is compensation for executing and finalizing
the limited warranty claim with the consumer
immediately.
• It is also compensation for administration, storage,
handling and transportation.
5
MICHELIN® SCRAPER APPLICATIONS
The Limited Warranty Coverage A-1 in the
MICHELIN®/KLÉBER® AGRICULTURAL TIRES
LIMITED WARRANTY.
Special Limited Warranty Claims Procedures
Claims submitted under the scraper coverage A-1
should be processed the same as any other limited
warranty claim for MICHELIN® Ag tires:
• Use an MNA AGRICULTURAL TIRE LIMITED
WARRANTY CLAIM FORM.
• Type of claim will be [A] Workmanship & Materials.
• Print across the top of the claim form in bold
letters “SCRAPER COVERAGE”.
• Current Retail Price and Charge to Consumer must
be completed.
• Covered tires used primarily in normal agricultural
service with less than 10% scraper application have
coverages A, B, C and D for normal agricultural
service plus the coverage A-1 for Workmanship &
Materials issues related to scraper usage; (note
Field Hazard only applicable to tires purchased
prior to 1 January 2009).
• Covered tires used primarily in commercial scraper
applications have only the 4-year from the date of
purchase Workmanship & Materials A-1 coverage.
See Page 11.
• Covered tires used primarily in commercial
scraper applications are not covered by the
MICHELIN® 90-Day Satisfaction Promise.
• Retailer and MNA Distributor signatures required
on claim form.
This coverage is only available for MICHELIN® MACHXBIB®, XM28™, MULTIBIB™, XM108™, AXIOBIB™ and
OMNIBIB™ tires.
MICHELIN NORTH AMERICA, Inc.
MNA SHIP – TO NUMBER
MNA AGRICULTURAL TIRE
LIMITED WARRANTY CLAIM
FORM
MNA DEALER
SELLING RETAILER
STREET ADDRESS
STREET ADDRESS
CITY/STATE/ZIP
CITY/STATE/ZIP
PHONE # / FAX #
PHONE # / FAX #
AG2147844
MONTH
A
L
(
Rear
6
DAY
YEAR
MNA AGRICULTURAL TIRE LIMITED WARRANTY CLAIM FORM
The “MNA Agricultural Tire Limited Warranty
Claim Form” Is . . .
• The cornerstone of the limited warranty.
• The only way to get credit.
• To be treated as if it were a check.
• A certification that the consumer is satisfied.
Explanation:
Circles 1 - 12:
Retailer’s Responsibilities on Pages 4 - 5
Squares A - C:
MNA Distributors’ Responsibilities on Page 16
MNA AGRICULTURAL TIRE
LIMITED WARRANTY CLAIM
FORM
MICHELIN NORTH AMERICA, Inc.
MNA SHIP – TO NUMBER
1
AG2147843
MONTH
DAY
YEAR
2
A
MNA DEALER
SELLING RETAILER
B
STREET ADDRESS
3
STREET ADDRESS
CITY/STATE/ZIP
CITY/STATE/ZIP
PHONE # / FAX #
PHONE # / FAX #
ADJUSTED TIRE SIZE / TYPE REMOVED
MSPN
CURRENT RETAIL PRICE
RETAIL INVOICE NUMBER
MSPN
CURRENT RETAIL PRICE
RETAIL INVOICE NUMBER
4
NEW TIRE SIZE / TYPE INSTALLED
5
TYPE OF
CLAIM
[A] - Workmanship / Materials [B] - Field Hazard [C] - Stubble Damage [D] - 90 Day Promise [E] - Other
LINE
#
SERVICE LIFE
(HOURS)
FABRICATION DATE AND/OR SERIAL NUMBER
WHEEL
POS
TREAD
DEPTH
CHARGE TO CONSUMER
%
$
INSPECTION CODE
DEALER
MATIC
1
/32
6
2
/32
3
/32
4
/32
5
/32
6
/32
MACHINE YEAR/MAKE/MODEL:
(
(
7
TIRES ORIGINALLY OBTAINED VIA:
ORIGINAL EQUIPMENT
REPLACEMENT
DATE OF PURCHASE:
) 2 WD
) 4 WD
TOTAL HOURS:
TIRE PRESSURE:
LIQUID BALLAST:
Front
Front
Rear
Rear
PURCHASED AT:
8
OWNER INFORMATION AND CERTIFICATION
NAME OF OWNER
I hereby certify that to the best of my knowledge the foregoing statements are correct, that I
am the owner of the product(s) presented for claim and that the product(s) described was
(were) not involved in any accident, personal injury, consequential damage or other loss. I
accept this adjustment in lieu of all further claims. I acknowledge that acceptance of this
adjustment at the time of replacement does not imply admission that any warrantable
condition exists. I understand that the product(s) returned for replacement become the
property of Michelin North America. I further certify that the condition of the product(s) for
which this claim is submitted is not covered by any other warranty or protection plan
purchased from or provided by the selling Dealer at the time of, or subsequent to, the
original purchase. Additionally, I was not charged any service fees for any “No Charge”
adjustment claim in accordance with the applicable product warranty.
9
ADDRESS
CITY/STATE/ZIP
TELEPHONE NUMBER
HOME (
OWNER’S SIGNATURE
)
WORK (
X
)
DATE
10
SELLING RETAILER CERTIFICATION
MNA DEALER CERTIFICATION
I hereby certify that to the best of my knowledge the foregoing statements are correct.
I further certify that the condition of the product(s) for which this claim is submitted is (are
not covered by any other warranty or protection plan purchased from or provided by the
selling Dealer at the time of, or subsequent to, the original purchase. I acknowledge that I
have already credited my customer at the time of replacement for products listed on this
claim. I further understand that should Michelin North America learn of any other warranty
or protection plain being applicable, it will at its sole discretion, reject this claim or charge
back any and all credits resulting from the processing of this claim.
I hereby certify that to the best of my knowledge the foregoing statements are correct.
I further certify that the condition of the product(s) for which this claim is submitted is (are
not covered by any other warranty or protection plan purchased from or provided by the
selling Dealer at the time of, or subsequent to, the original purchase. I acknowledge that I
have already credited my associate/selling retailer upon receipt of and processing of this
claim. I further understand that should Michelin North America learn of any other
warranty or protection plan being applicable, it will at its sole discretion, reject this claim
or charge back any and all credits resulting from the processing of this claim.
SELLING RETAILER’S SIGNATURE
DATE
MNA DEALER’S SIGNATURE
11
DATE
B
X
X
MNA AGRICULTURAL TIRE SALES REPRESENTATIVE SIGNATURE
12
DATE
X
NOTE: Michelin North America, Inc., is not the manufacturer or warrantor of BFGoodrich, Kleber, or Taurus brands. It acts as a processor of claims for those brands as a convenience to the customer.
White - MNA Inspection
Green - MNA Technical
Canary - MNA Dealer
7
Blue - Consumer
Stock #XUW41209 Rev. 3/99)
Pink - Retail Store
COVERAGE A: WORKMANSHIP AND MATERIALS –
HISTORY OF CALCULATION TABLES
CURRENT
MAY 2008 TO DECEMBER 2008
Michelin and Kléber Tires
Workmanship and
Materials Warranty
Years in Service
Kléber Tubes
Workmanship and
Materials Warranty
Tire Age
(Based upon date
of purchase)
Kléber Tubes
Age Only
Charge to Owner
Charge to
Owner
First
No Charge
No Charge
During Year 1
No Charge
Second
No Charge
No Charge
During Year 2
No Charge
Third
30%
30%
During Year 3
30%
Fourth
40%
40%
During Year 4
40%
Fifth
50%
50%
During Year 5
50%
Sixth
60%
—
—
During Year 6
60%
Seventh
70%
—
—
During Year 7
70%
Eight
80%
—
—
During Year 8
80%
Ninth
90%
—
—
During Year 9
90%
JANUARY 2007 TO APRIL 2008
Kléber Tubes
age only
Tire Age
1 Year
2 Years
3 Years
4 Years
5 Years
6 Years
7 Years
8 Years
9 Years
Percent Worn
0 - 30%
31 - 35%
36 - 40%
No Charge
No Charge
25%
40%
50%
60%
70%
80%
90%
No Charge
25%
25%
40%
50%
60%
70%
80%
90%
No Charge
40%
40%
40%
50%
60%
70%
80%
90%
41 - 50%
51 - 60%
Customer Charge
No Charge
No Charge
50%
60%
50%
60%
50%
60%
50%
60%
60%
60%
70%
70%
80%
80%
90%
90%
61 - 70%
71 - 80%
81 - 90%
No Charge
70%
70%
70%
70%
70%
70%
80%
90%
No Charge
80%
80%
80%
80%
80%
80%
80%
90%
No Charge
90%
90%
90%
90%
90%
90%
90%
90%
SEPTEMBER 2004 TO DECEMBER 2006
Percent Worn
0% to 10%
11% to 25%
26% to 50%
51% to 60%
Tire Age
61% to 70%
71% to 80%
81% to 100%
No Charge
Customer Charge
1 Year or Less
No Charge
No Charge
No Charge
No Charge
No Charge
No Charge
2 Year or Less
25%
40%
50%
60%
70%
80%
90%
3 Year or Less
40%
50%
60%
70%
80%
80%
90%
4 Year or Less
50%
60%
60%
70%
80%
80%
90%
5 Year or Less
60%
70%
70%
70%
80%
80%
90%
6 Year or Less
70%
70%
70%
80%
80%
80%
90%
7 Year or Less
80%
80%
80%
80%
80%
90%
90%
8 Year or Less
90%
90%
90%
90%
90%
90%
90%
71% to 80%
81% to 100%
No Charge
80%
80%
80%
80%
80%
90%
90%
No Charge
90%
90%
90%
90%
90%
90%
90%
OCTOBER 1999 TO AUGUST 2004
Tire Age
1 Year or Less
2 Year or Less
3 Year or Less
4 Year or Less
5 Year or Less
6 Year or Less
7 Year or Less
8 Year or Less
Steer Tires Age Only
0% to 10%
11% to 25%
26% to 50%
No Charge
25%
40%
50%
60%
70%
80%
90%
No Charge
40%
50%
60%
70%
70%
80%
90%
No Charge
50%
60%
60%
70%
70%
80%
90%
8
Percent Worn
51% to 60%
61% to 70%
Customer Charge
No Charge
No Charge
60%
70%
70%
80%
70%
80%
70%
80%
80%
80%
80%
80%
90%
90%
COVERAGE B: FIELD HAZARD –
MAY 2008 TO DEC 2008
Tire Age
(Based on date of purchase)
Charge to Owner
During Year 1
40%
During Year 2
60%
During Year 3
80%
During Year 4 and older
100%
Percent Worn
0% to 30%
31% to 40%
1 Year
No Charge
25%
40%
75%
2 Years
25%
40%
75%
90%
3 Years
40%
40%
75%
90%
4 Years
75%
75%
75%
90%
5 Years
90%
90%
90%
90%
Tire Age
41% to 75%
76% to 90%
Customer Charge
OCTOBER 1999 TO DECEMBER 2006
Percent Worn
0% to 10%
11% to 25%
26% to 50%
51% to 60%
Tire Age
61% to 70%
71% to 80%
81% to 100%
Customer Charge
1 Year or Less
No Charge
No Charge
No Charge
25%
50%
75%
90%
2 Year or Less
No Charge
No Charge
No Charge
50%
75%
80%
90%
3 Year or Less
No Charge
No Charge
No Charge
75%
80%
90%
90%
4 Year or Less
No Charge
No Charge
75%
80%
90%
90%
90%
5 Year or Less
No Charge
75%
80%
90%
90%
90%
90%
NOTE: No field hazard warranty for tires sold after 1st January 2009.
9
COVERAGE C: STUBBLE DAMAGE –
CURRENT
Years in Service
Charge to Owner
First
25%
Second
50%
Third
75%
Tire Age
(Based on date of purchase)
Charge to Owner
During Year 1
25%
During Year 2
50%
During Year 3
75%
During Year 4 and older
100%
Percent Worn
0% to 30%
31% to 40%
1 Year
No Charge
25%
40%
75%
2 Years
25%
40%
75%
90%
Tire Age
41% to 75%
76% to 90%
Customer Charge
3 Years
40%
40%
75%
90%
4 Years
75%
75%
75%
90%
5 Years
90%
90%
90%
90%
SEPTEMBER 2004 TO DECEMBER 2006
Percent Worn
0% to 10%
11% to 25%
26% to 50%
Tire Age
51% to 60%
61% to 70%
71% to 80%
81% to 100%
Customer Charge
1 Year or Less
No Charge
No Charge
No Charge
0.4
0.6
0.75
0.9
2 Year or Less
No Charge
25%
40%
60%
75%
80%
90%
3 Year or Less
20%
40%
50%
75%
80%
90%
90%
4 Year or Less
40%
60%
70%
75%
80%
90%
90%
5 Year or Less
50%
70%
75%
80%
90%
90%
90%
71% to 80%
81% to 100%
OCTOBER 1999 TO AUGUST 2004
Steer Tires Age
Only
0% to 10%
Percent Worn
11% to 25%
26% to 50%
Tire Age
51% to 60%
61% to 70%
Customer Charge
1 Year or Less
No Charge
No Charge
No Charge
40%
60%
75%
90%
2 Year or Less
No Charge
25%
40%
60%
75%
80%
90%
3 Year or Less
20%
40%
50%
75%
80%
90%
90%
4 Year or Less
40%
60%
70%
75%
80%
90%
90%
5 Year or Less
60%
70%
75%
80%
80%
90%
90%
10
COVERAGE D: 90-DAY SATISFACTION PROMISE
• Consumer must bring his MICHELIN or Kléber Drive
tires to the Retailer with the original sales invoice
within 90 days of purchase.
• The retailer refunds Consumer 100% of original
purchase price of MICHELIN or Kléber drive tires,
issuing an invoice to the Consumer to record the
transaction.
• Refund does not include any mounting,
demounting or service charges.
• Consumer signs claim form indicating acceptance
of transaction as final.
• Retailer finalizes claim form and signs it, signifying
that everything is correct.
• Retailer then sends claim form to MNA Distributor
along with copies of original sales invoice and
invoice showing refund to consumer.
• MNA Distributor immediately credits Retailer
according to the rate established in the current
MNA Marketing Policy.
• Retailer is then free to sell the takeoff tires with a
full new tire limited warranty.
• MNA Distributor completes and signs claim form,
signifying that everything is correct.
• MNA Distributor then forwards claim form and
both invoices to MNA AG.
Michelin North America
P.O. Box 19001
Greenville, SC 29602
Attn: AG Product Marketing HNA
• MNA AG reviews/approves claim and issues a credit
to MNA Distributor according to the rate
established in the current MNA Marketing & Sales
Policy.
COVERAGE A-1: SCRAPER APPLICATIONS –
CURRENT
Selecting scraper size by cubic yard
Scraper
Size
HP
Required
Charge to Owner
8 yd
130-180
30%
10 yd
160-180
Second
40%
12 yd
180-225
Third
60%
14 yd
225-360
15 yd
225-380
17 yd
360-450
18 yd
360-450
Limited Scraper Usage Only
Years in Service
First
Fourth
80%
Approximate loads for different size scrapers
8 yd
10 yd
12 yd
14 yd
15 yd
17 yd
18 yd
Scraper Ship wt (lbs)
7,000
12,000
14,000
15,000
16,000
17,000
18,000
Scraper Payload (lbs)
21,600
27,000
32,400
37,800
40,500
45,900
48,600
Total weight (lbs)
28,600
39,000
46,400
52,800
56,500
62,900
66,600
Tongue weight (lbs)
9,000
12,000
14,000
16,000
18,000
21,000
22,000
Tire Age (Based on date of purchase)
Charge to Owner
1 Year or Less
30%
2 Year or Less
40%
3 Year or Less
60%
4 Year or Less
80%
SEPTEMBER 2004 TO APRIL 2008
Percent Tire Worn
0 - 20%
Tire Age
21 - 40%
41 - 60%
61 - 80%
Customer Charge
1 Year or Less
30%
40%
60%
80%
2 Year or Less
40%
40%
60%
80%
3 Year or Less
60%
60%
60%
80%
4 Year or Less
80%
80%
80%
80%
11
TIRE INSPECTION CODES
Description of Damage
Details
Claim Type
Accept / Reject
Damage
Code
B – Field Hazard
Warrantable
45A
TREAD
Cut to interior
Non-repairable
Rubber cut
Rubber cut only, no penetration through
carcass
Stubble damage
Several areas of exposed cord or numerous
C – Stubble Damage
penetrations to interior, not reparable
Stubble erosion
Scarring or erosion of rubber from stubble
in the field, but no exposed cord
Not Warrantable
Ozone or weather cracking
Surface cracking due to ozone
Not Warrantable
Rapid wear
Fast wear front and/or rear
Not Warrantable
Irregular wear
High and low places on lugs
Not Warrantable
Damage or cuts in lugs or
crown
From contact with machine or implement
Not Warrantable
Other tread issue
Not listed
Not Warrantable
A – Workmanship
& Materials
Warrantable
Warrantable
138
138
SIDEWALL
Machine or implement
damage
Damage from contact with machine or
implement
Bulge in sidewall
Impact damage
Circumference bulge(s)
lower sidewall
Overload/run underinflated or bead not
correctly seated
Stubble damage
Several areas of exposed cord or numerous
C – Stubble Damage
penetrations to interior, not reparable
Stubble erosion
Scarring or erosion of rubber from stubble
in the field, but no exposed cord
Not Warrantable
Ozone or weather cracking
Surface cracking due to ozone
Not Warrantable
Circumferential split upper
or lower sidewall
Overload, high torque application,
overload/run underinflated
Not Warrantable
Creases in sidewall
Overload, excessive torque or run
underinflated
Not Warrantable
Cut to interior
Not repairable
Rubber cut
Rubber cut only, no penetration through
carcass
Not Warrantable
Sidewall flexed through
around circumference
Overload/run underinflated
Not Warrantable
Other sidewall issue
Not listed
Not Warrantable
B – Field Hazard
45B
Not Warrantable
B – Field Hazard
A – Workmanship
& Materials
12
Warrantable
Warrantable
Warrantable
Warrantable
45F
45F
238
TIRE INSPECTION CODES
Description of Damage
Details
Claim Type
Accept / Reject
Damage
Code
CASING
Impact damage,
bias carcass
An “X” break in the carcass cord
B – Field Hazard
Warrantable
45B
Impact damage, crown
Carcass and belt cord broken
B – Field Hazard
Warrantable
45B
Impact damage, sidewall
Carcass cord broken, can look like a
bulge
B – Field Hazard
Warrantable
45B
A – Workmanship
& Materials
Warrantable
638
LINER
Tube chafed or abraded by
innerliner
Rough area(s) in cushion or liner
Foreign matter between
tube and inner casing
Chaffed liner, cushion stock or tube
Not Warrantable
Creases in liner
Overload or excessive torque
Not Warrantable
Other interior casing or
liner issues
Not listed
A – Workmanship
& Materials
Warrantable
638
BEAD
Bead wear
Bead frayed or split from improper
seating or foreign material between
bead and rim
Not Warrantable
Broken or ruptured bead
Bead wire severed, sidewall may be
torn
Not Warrantable
Rim slip
Both beads are chaffed and frayed
Not Warrantable
Torn bead during
mounting
Rubber and fabric cover torn or cut
through
Not Warrantable
MISC
A – Workmanship
& Materials
Tube damaged by tire
interior
Tire cushion or liner rough
Tube damaged in
mounting
Tube pinched, creased or cut
Not Warrantable
Tube valve/valve pad
damage
Tire slipping on rim
Not Warrantable
Other tube issues
Not listed
Lack of traction
Slippage due to application
A – Workmanship
Warrantable
Warrantable &
Materials
26
26
Not Warrantable
NOTE: Field hazard warranty only applies to tires purchase prior to 1st January 2009.
NOTE: A tire with damage to the bead, which is the primary cause for removal from service is disqualified for
warranty coverage, with the sole exception of a tire with bead damage caused by an OEM.
(See “Tires with Bead Damage Caused During Original Equipment Mounting” on Page 5.)
13
% WORN BASED ON REMAINING CENTERLINE TREAD DEPTH (LUG HEIGHT)
New Tire
Tread
Depth
(32nd")
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
Remaining Tread Depth (Centerline Lug Height in 32nds)
76
0%
74
0%
1%
3%
72
0%
1%
3%
4%
5%
70
0%
1%
3%
4%
5%
7%
8%
68
0%
1%
3%
4%
6%
7%
8%
9%
11%
66
0%
1%
3%
4%
6%
7%
8%
10%
11%
12%
13%
64
0%
2%
3%
4%
6%
7%
9%
10%
11%
12%
14%
15%
16%
62
0%
2%
3%
5%
6%
7%
9%
10%
11%
13%
14%
15%
16%
17%
18%
60
58
0%
2%
3%
5%
6%
8%
9%
10%
12%
13%
14%
15%
17%
18%
19%
20%
21%
14
0%
2%
3%
5%
6%
8%
9%
11%
12%
13%
15%
16%
17%
18%
19%
21%
22%
23%
24%
56
0%
2%
3%
5%
7%
8%
10%
11%
13%
14%
15%
16%
18%
19%
20%
21%
22%
23%
24%
25%
26%
54
0%
2%
4%
5%
7%
8%
10%
11%
13%
14%
16%
17%
18%
19%
21%
22%
23%
24%
25%
26%
27%
28%
29%
52
0%
2%
4%
5%
7%
9%
10%
12%
13%
15%
16%
17%
19%
20%
21%
22%
24%
25%
26%
27%
28%
29%
30%
31%
32%
50
0%
2%
4%
6%
7%
9%
11%
12%
14%
15%
17%
18%
19%
21%
22%
23%
24%
25%
26%
28%
29%
30%
31%
32%
32%
33%
34%
48
0%
2%
4%
6%
8%
9%
11%
13%
14%
16%
17%
19%
20%
21%
23%
24%
25%
26%
27%
28%
29%
30%
31%
32%
33%
34%
35%
36%
37%
46
0%
2%
4%
6%
8%
10%
12%
13%
15%
16%
18%
19%
21%
22%
23%
25%
26%
27%
28%
29%
30%
31%
32%
33%
34%
35%
36%
37%
38%
39%
39%
44
0%
2%
4%
6%
8%
10%
12%
14%
15%
17%
19%
20%
21%
23%
24%
25%
27%
28%
29%
30%
31%
32%
33%
34%
35%
36%
37%
38%
39%
40%
41%
41%
42%
42
40
0%
2%
5%
7%
9%
11%
13%
14%
16%
18%
19%
21%
22%
24%
25%
26%
28%
29%
30%
31%
32%
33%
34%
35%
36%
37%
38%
39%
40%
41%
42%
42%
43%
44%
45%
0%
2%
5%
7%
9%
11%
13%
15%
17%
18%
20%
22%
23%
25%
26%
27%
29%
30%
31%
32%
33%
34%
35%
37%
38%
38%
39%
40%
41%
42%
43%
44%
44%
45%
46%
47%
47%
% WORN BASED ON REMAINING CENTERLINE TREAD DEPTH (LUG HEIGHT)
38
0%
3%
5%
7%
10%
12%
14%
16%
17%
19%
21%
22%
24%
25%
27%
28%
30%
31%
32%
33%
34%
36%
37%
38%
39%
40%
41%
42%
42%
43%
44%
45%
46%
46%
47%
48%
49%
49%
50%
36
0%
3%
5%
8%
10%
12%
14%
16%
18%
20%
22%
23%
25%
27%
28%
29%
31%
32%
33%
35%
36%
37%
38%
39%
40%
41%
42%
43%
44%
45%
45%
46%
47%
48%
49%
49%
50%
51%
51%
52%
53%
34
0%
3%
6%
8%
11%
13%
15%
17%
19%
21%
23%
24%
26%
28%
29%
31%
32%
33%
35%
36%
37%
38%
39%
40%
41%
42%
43%
44%
45%
46%
47%
48%
48%
49%
50%
51%
51%
52%
53%
53%
54%
55%
55%
32
0%
3%
6%
9%
11%
14%
16%
18%
20%
22%
24%
26%
27%
29%
30%
32%
33%
35%
36%
37%
38%
40%
41%
42%
43%
44%
45%
46%
47%
48%
48%
49%
50%
51%
52%
52%
53%
54%
54%
55%
56%
56%
57%
57%
58%
30
0%
3%
6%
9%
12%
14%
17%
19%
21%
23%
25%
27%
29%
30%
32%
33%
35%
36%
38%
39%
40%
41%
42%
43%
44%
45%
46%
47%
48%
49%
50%
51%
52%
52%
53%
54%
55%
55%
56%
57%
57%
58%
58%
59%
59%
60%
61%
28
0%
3%
7%
10%
13%
15%
18%
20%
22%
24%
26%
28%
30%
32%
33%
35%
36%
38%
39%
40%
42%
43%
44%
45%
46%
47%
48%
49%
50%
51%
52%
53%
53%
54%
55%
56%
56%
57%
58%
58%
59%
59%
60%
61%
61%
62%
62%
63%
63%
26
0%
4%
7%
10%
13%
16%
19%
21%
24%
26%
28%
30%
32%
33%
35%
37%
38%
40%
41%
42%
43%
45%
46%
47%
48%
49%
50%
51%
52%
53%
54%
54%
55%
56%
57%
57%
58%
59%
59%
60%
61%
61%
62%
62%
63%
63%
64%
64%
65%
65%
66%
24
0%
4%
8%
11%
14%
17%
20%
23%
25%
27%
29%
31%
33%
35%
37%
38%
40%
41%
43%
44%
45%
47%
48%
49%
50%
51%
52%
53%
54%
55%
56%
56%
57%
58%
59%
59%
60%
61%
61%
62%
63%
63%
64%
64%
65%
65%
66%
66%
67%
67%
68%
68%
68%
22
0%
4%
8%
12%
15%
19%
21%
24%
27%
29%
31%
33%
35%
37%
38%
41%
42%
44%
45%
46%
48%
49%
50%
51%
52%
53%
54%
55%
56%
57%
58%
58%
59%
60%
61%
61%
62%
63%
63%
64%
65%
65%
66%
66%
67%
67%
68%
68%
69%
69%
69%
70%
70%
71%
71%
20
18
0%
5%
9%
13%
17%
20%
23%
26%
29%
31%
33%
35%
38%
39%
41%
43%
44%
46%
47%
49%
50%
51%
52%
53%
55%
56%
57%
57%
58%
59%
60%
61%
62%
62%
63%
64%
64%
65%
66%
66%
67%
67%
68%
68%
69%
69%
70%
70%
71%
71%
71%
72%
72%
73%
73%
73%
74%
15
0%
5%
10%
14%
18%
22%
25%
28%
31%
33%
36%
38%
40%
42%
44%
45%
47%
49%
50%
51%
53%
54%
55%
56%
57%
58%
59%
60%
61%
62%
63%
63%
64%
65%
65%
66%
67%
67%
68%
68%
69%
69%
70%
70%
71%
71%
72%
72%
73%
73%
74%
74%
74%
75%
75%
75%
76%
76%
76%
16
0%
6%
11%
16%
20%
24%
27%
30%
33%
36%
38%
41%
43%
45%
47%
48%
50%
52%
53%
54%
56%
57%
58%
59%
60%
61%
62%
63%
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67%
67%
68%
69%
69%
70%
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72%
72%
73%
73%
74%
74%
75%
75%
75%
76%
76%
76%
77%
77%
77%
78%
78%
78%
79%
79%
14
12
0%
7%
13%
18%
22%
26%
30%
33%
36%
39%
42%
44%
46%
48%
50%
52%
53%
55%
56%
58%
59%
60%
61%
62%
63%
64%
65%
66%
67%
67%
68%
69%
70%
70%
71%
71%
72%
73%
73%
74%
74%
75%
75%
75%
76%
76%
77%
77%
77%
78%
78%
78%
79%
79%
79%
80%
80%
80%
81%
81%
81%
81%
82%
0%
8%
14%
20%
25%
29%
33%
37%
40%
43%
45%
48%
50%
52%
54%
56%
57%
59%
60%
61%
63%
64%
65%
66%
67%
68%
68%
69%
70%
71%
71%
72%
73%
73%
74%
74%
75%
76%
76%
76%
77%
77%
78%
78%
79%
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79%
80%
80%
80%
81%
81%
81%
82%
82%
82%
82%
83%
83%
83%
83%
84%
84%
84%
84%
10
0%
9%
17%
23%
29%
33%
38%
41%
44%
47%
50%
52%
55%
57%
58%
60%
62%
63%
64%
66%
67%
68%
69%
70%
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73%
74%
74%
75%
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78%
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79%
80%
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81%
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81%
82%
82%
82%
83%
83%
83%
84%
84%
84%
84%
85%
85%
85%
85%
86%
86%
86%
86%
86%
86%
87%
87%
8
20%
27%
33%
38%
43%
47%
50%
53%
56%
58%
60%
62%
64%
65%
67%
68%
69%
70%
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6
40%
45%
50%
54%
57%
60%
63%
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91%
91%
91%
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92%
92%
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92%
4
60%
64%
67%
69%
71%
73%
75%
76%
78%
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81%
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2
80%
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0
100%
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100%
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100%
100%
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100%
100%
100%
100%
100%
100%
100%
100%
100%
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100%
100%
100%
100%
100%
100%
100%
100%
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100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
MNA DISTRIBUTOR’S RESPONSIBILITIES WHEN RETAILER PRESENTS CLAIM TIRES
• Ensure all adjusted tires are present and marked
with claim form number.
• Ensure that the damage qualifies under terms of
warranty.
• Ensure claim form is properly completed.
• Ensure that Consumer and Retailer signatures are
present and dated.
• Ensure that all required “proof of purchase”
documentation is received.
• Complete AREA A MNA Ship-To Number and
AREA B Name and information of MNA Dealer of
the claim form. See Page 7.
• Sign and date AREA C MNA Dealer's Signature
and Date on the claim form and give "pink" copy
to Retailer. See Page 7.
• Immediately issue Retailer credit for limited
warranty plus Retailer Handling Allowance and
any applicable mounting and service allowances.
• Mail "green" copy of claim form to:
Straight Bill Of Lading Is Essential
• The “Straight Bill of Lading” must include:
– The number of tires and/or tubes & total weight
– The description:
Scrap Rubber Tires, Item 157235, Class 60
Note: Actual value not exceeding $1.00 per pound
– A list of the claim numbers and tires per claim
– The instructions:
Pre-paid 3rd Party
Bill to: Michelin North America
P.O. Box 19001
• Please see the sample on below.
MNA Distributor’s Handling Allowance
• The MNA Distributor will be paid a handling
allowance for all limited warranty claim tires
processed, calculated as the new tire weight (in
lbs.) multiplied by the “MNA Distributor Handling
Allowance Factor” found in the current MNA
Marketing & Sales Policy.
• This is compensation for transportation, storage,
handling and administration of warranty claim
tires.
Michelin North America
P.O. Box 19001
Attn: AG Product Marketing HNA
• Prepare a "Straight Bill of Lading" for shipping the
tires. See sample below.
• Mail "original" white copy of claim form with copy
of Bill of Lading to:
Michelin Agricultural Tire Inspection
Center (MATIC)
1825 S 4th Street
PO Box 87
Leavenworth, KS 66048
• Note: Do not ship original claim
forms with tires.
• Ship limited warranty claim tires to
MATIC at the address above, using:
Old Dominion Freight Lines.
Freight To MATIC Will
Be Paid By Michelin
• Tires should be shipped to MATIC
at least every 60 days, or when the
MNA Distributor has accumulated
1,000 lbs or more of warranty
claim tires.
• Excess freight costs due to the
use of non-authorized carriers,
incorrect class of freight or
shipment of insufficient weight
will be charged back to the MNA
Distributor.
E
L
P
M
A
S
16
MATIC
• Receives limited warranty claim shipments.
• Verifies all items are present per “Bill Of Lading”.
• Inspects tires within 3 days after receipt.
• Reviews claim forms to ensure...
– required signatures are present,
– inspection codes are correct,
– remaining tread depth is correct,
– tire is covered under limited warranty.
RETURNING NEW, UNSALEABLE PARTS
• New, unmounted tires or tubes which cannot be
sold due to a workmanship or material condition
should be returned on a warranty claim as “New
Goods”.
• Enter inspection code or reason on claim form.
• Name of Owner would be the MNA Distributor
making the claim.
• No owner's signature is required for this type of
claim.
• Clearly mark condition for which tire or tube is
being returned.
• Tires received at MATIC with a warranty claim for
freight damage will be rejected.
CARRIER DAMAGE POLICY
8. Fax the completed form along with the signed
Bill of Lading to (888) 847-3911.
9. Michelin will issue a credit to the MICHELIN Ag
distributor for the damaged product.
Following is the procedure to address damage to
tires or tubes discovered upon delivery of a direct
shipment from the MICHELIN agricultural
warehouse.
1. Before signing for a direct shipment, carefully
inspect all tires and tubes. Damaged product
should be refused.
2. Indicate on the Bill of Lading the following:
part number (MSPN) damaged,
quantity damaged and refused,
damaged condition,
“Delivery Refused”.
These notations must be made before removing
any carbon copies from the Bill of Lading and
before any signatures are made on the document.
3. Obtain the carrier driver’s signature on the Bill of
Lading.
4. Sign the Bill of Lading.
5. Remove your carbon copy from the Bill of Lading.
6. Complete the MICHELIN Over/Short/Damaged/
Mislabeled Product (OS&D) Form (available
through Bibnet or may be faxed by MICHELIN
Customer Service).
7. Indicate on the OS&D Form if a replacement is
requested.
If the damaged tire can be repaired and the
customer wishes to keep the tire:
1. The dealer will contact the MICHELIN ASDM for
inspection and authorization to repair the
damages on the MICHELIN AG tire.
2. The dealer/distributor will submit an OS&D form
and Bill of Lading where the tire was noted as
damaged. Whenever possible, a digital
photograph should also be provided.
3. MICHELIN ASDM will confirm the charges and the
carrier’s responsibility for the damages via email
to MICHELIN Order Delivery Specialist team.
4. The dealer will be credited for repair charges.
5. The carrier will be debited for repair charges.
This allows the dealer to keep a tire, which might
otherwise be difficult to obtain, and allows the
carrier to pay for repair charges, vs. the cost of the
tire.
DAMAGE / INJURY CLAIMS
• If a tire came out of service and allegedly caused
vehicle damage or personal injury, the tire could
become part of a product liability claim.
• Do not provide any warranty service for this tire.
• Have the consumer retain the tire.
• Gather basic information only: name, address,
where incident occurred, etc.
• Contact your MICHELIN ASDM.
17
CALCULATING CREDITS
It is important that the MNA Distributors know
how much credit to give to the Retailer prior to
receiving his credit from Michelin.
It is important that the MNA Distributor know how
much credit to expect from Michelin.
Please see the “Credit Calculation Results” below
and the “Limited Warranty Credit Example
Calculation” on Page 19.
But, How Can This Be?
How can the amount which Michelin credits back to
the MNA Distributor be less than the amount the
MNA Distributor should credit to the Retailer?
Examine Who Got What?
• Let's make an assumption...that the $27.00
Handling Allowance which the MNA Distributor
receives; and the $27.00 the Retailer receives from
Michelin just covers their administration, handling,
transportation and storage expenses.
• So we will check these items off and continue.
• First, the MNA Distributor makes $200.00 when he
sells the tire to the Retailer for the limited
warranty replacement ($1300.00 - $1100.00).
• He credits the Retailer for satisfying the limited
warranty claim (MNA Distributor is now $300.00 in
the hole).
• Then the MNA Distributor receives a $354.00 credit
from Michelin (now he's even).
Credit Calculation Exercise
• Using the “Limited Warranty Credit Worksheet”
on Page 19,
– determine Michelin's credit to the MNA
Distributors and,
– determine the MNA Distributor’s credit to the
Retailer.
• Note item numbers in left-hand column.
• Note explanations in right-hand column.
Credit Calculation Results*
But What About The Retailer?
Today is 1 August 2008 and you (Ag Tires, Inc.) have
just completed a warranty transaction with one of
your best customers, Bill Smith. You have just finished
filling out the MNA Agricultural Tire Limited Warranty
Claim Form, which is numbered AG2147806.
On the claim form you adjusted an 18.4R38
146A8/143B AGRIBIB MSPN 72676. The current retail
price of this tire is $1600.00 and there was a 50%
charge to the consumer for the tire. As a result the
consumer was required to pay $800.00 to obtain a
replacement tire plus tax and service. The new
weight of this tire, from the MICHELIN Ag Tire Data
Book and current Price Book, is 300 lbs.
You take the claim form and the tire to your MNA
Distributor, Great Big Tire, and request that he give
you the appropriate credits. He checks over the claim
form to make sure that all is correct and he inspects
the tires to ensure that you made all of the correct
decisions concerning warranty claims. He then fills out
a “Limited Warranty Credit Worksheet” which tells
him how much he can expect to receive back from
Michelin and how much he should credit Ag Tires, Inc.
He knows (of course he will never tell you) that his
net cost for this tire from Michelin is $1100.00 and
he knows that your net cost per tire from Great Big
Tire is $1300.00.
The “Handling Allowance Factor” used to calculate
the Retailer and the MNA Distributor Handling
Allowance is $0.09 and $0.09 per pound respectively.
Using the attached “Limited Warranty Credit
Worksheet” determine how much the MNA
Distributor’s credit will be from Michelin.
Also determine how much the Retailer’s credit will
be from the MNA Distributor.
*The prices, both retail and wholesale, used in this exercise were fabricated solely for use
as an example and have nothing to do with current Michelin, distributor or retail pricing.
18
• First, he pays the MNA Distributor $1300.00 for the
tire to satisfy the limited warranty claim.
• The Consumer pays him $800.00 to install the
replacement tire (now the Retailer is $500.00 in the
hole).
• Then the MNA Distributor passes the credit of
$500.00 to him (so now he's even).
Notes on the process used to calculate the credit to
the MNA Distributor:
• If the Current Retail price for the replacement tire
is not on the claim form, Michelin will use the
current Dealer Base price in the calculation. (This
will probably result in a smaller credit as “Current
Retail Price” may be less than “Dealer Base Price”).
• The “MNA Distributor net price” used is the net
price to the MNA distributor for the replacement
tire, on the date of the claim. The same date should
be used when calculating the Retailer credit also.
• If the Amount Collected from the Consumer, as
calculated by Michelin, is less than the actual
Amount Collected by the Retailer, the actual
Amount Collected by the Retailer will be used in
the calculation.
• If the Amount Collected from the Consumer by the
Dealer is greater than the sum of the MNA
Distributor net price + Handling Allowances + any
Mounting and Service Allowances, there is no
credit paid.
• If the Consumer elects to replace the adjusted tire
with a tire of higher value. The warranty credit will
then be based on the cost of the replacement tire.
• This must be authorized by the ASDM with his
signature on the claim form.
• If there is a warranty claim on a tire previously
replaced under warranty, the date of the claim will
revert to the original claim date.
LIMITED WARRANTY CREDIT WORKSHEET*
(EXAMPLE)
Limited Warranty Claim Form Number
1 August 2008
Date of Limited Warranty Claim
Bill Smith
Consumer
Retailer
AG2147806
Ag Tires, Inc.
MNA Dealer
Great Big Tire
This worksheet is only for use with the
following claim types:
- “A” Workmanship & Materials
- “B” Field Hazard
- “C” Stubble Damage
- “E” Other
This worksheet should not be used to
calculate warranty credit for claim type
“D” – 90-Day Promise.
1
Replacement Part Size/Type
18.4R38 AGRIBIB
2
Replacement Part MSPN
72676
3
Replacement Part New Weight (lbs)
4
Current Retail Price
5
Amount Collected From Consumer
6
MNA Distributor Net Cost Per Tire
$1100.00 The $ amount the MNA Distributor pays Michelin per part in item #1.
7
Retailer Net Cost Per Tire
$1300.00 The $ amount the Retailer pays the MNA Distributor per part in item #1.
9
Number of Tires Adjusted
300 lbs
Replacement part for which current retail
price is used to calculate charges to consumer.
New weight of replacement tire.
$1600.00 Current retail price of part in item #1.
$800.00
1
10a Retailer Handling Allowance Factor
$0.09
Total $ amount collected from consumer on claim form.
Number of parts accepted for adjustment on this claim form.
$ per lb. Michelin pays for Retailer Handling Allowance.
MNA Distributor Handling Allowance
Factor
$0.09
$ per lb. Michelin pays for MNA Distributor Handling Allowance.
11
Number of “No Charge” Replacement
Parts Qualifying For Mounting & Service
Allowance
none
Number of parts on this claim replaced to the customer at no charge
which qualify for mounting & service allowance to be paid by Michelin
12
Service Allowance (if any) $
none
Service allowance paid by Michelin on qualifying “no charge”
Workmanship & Materials adjustments.
13
Mounting Allowance Per Part
(if any) $
none
Mounting allowance paid by Michelin per part on qualifying
“no charge” Workmanship & Materials adjustments.
14
Limited Warranty Credit To MNA
Distributor
15
10b
E
L
P
AM
EX
$300.00
(Item #9 x Item #6) - Item #5
Retailer Handling Allowance
$27.00
Item #9 x Item #3 x Item #10a
16
$27.00
Item #9 x Item #3 x Item #10b
17
Service Allowance
none
Item #12
18
Mounting Allowance
none
Item #11 x Item #13
19
Total Credit To MNA Distributor
$354.00
Sum of Items #14 through #18
20
Limited Warranty Credit To Retailer
$500.00
21
22
$27.00
Item #15
Service Allowance
none
Item #17
23
Mounting Allowance
none
Item #18
24
Total Credit To Retailer
$527.00
Sum of items #20 through #23
*The prices, both retail and wholesale, used in this exercise were fabricated solely for use as an example and have nothing to do with current Michelin, distributor or retail pricing.
19
LIMITED WARRANTY CREDIT WORKSHEET
SEE PAGES 18 - 19 FOR INSTRUCTIONS
This worksheet is only for use with the
following claim types:
- “A” Workmanship & Materials
- “B” Field Hazard
- “C” Stubble Damage
- “E” Other
This worksheet should not be used to
calculate warranty credit for claim type
“D” – 90-Day Promise.
Limited Warranty Claim Form Number
Date of Limited Warranty Claim
Consumer
Retailer
MNA Dealer
1
Replacement Part Size/Type
2
Replacement Part MSPN
3
Replacement Part New Weight (lbs)
New weight of replacement tire.
4
Current Retail Price
Current retail price of part in item #1.
5
Amount Collected From Consumer
Total $ amount collected from consumer on claim form.
6
MNA Distributor Net Cost Per Tire
The $ amount the MNA Distributor pays Michelin per part in item #1.
7
Retailer Net Cost Per Tire
The $ amount the Retailer pays the MNA Distributor per part in item #1.
9
Number of Tires Adjusted
Number of parts accepted for adjustment on this claim form.
10a Retailer Handling Allowance Factor
Replacement part for which current retail
price is used to calculate charges to consumer.
$ per lb. Michelin pays for Retailer Handling Allowance.
Factor
$ per lb. Michelin pays for MNA Distributor Handling Allowance.
11
Number of “No Charge” Replacement
Parts Qualifying For Mounting & Service
Allowance
Number of parts on this claim replaced to the customer at no charge
which qualify for mounting & service allowance to be paid by Michelin
12
Service Allowance (if any) $
Service allowance paid by Michelin on qualifying “no charge”
Workmanship & Materials adjustments.
13
Mounting Allowance Per Part
(if any) $
Mounting allowance paid by Michelin per part on qualifying
“no charge” Workmanship & Materials adjustments.
14
Limited Warranty Credit To MNA
Distributor
15
Item #9 x Item #3 x Item #10a
16
Item #9 x Item #3 x Item #10b
17
Service Allowance
Item #12
18
Mounting Allowance
Item #11 x Item #13
19
Total Credit To MNA Distributor
Sum of Items #14 through #18
20
Limited Warranty Credit To Retailer
21
Item #15
22
Service Allowance
Item #17
23
Mounting Allowance
Item #18
24
Total Credit To Retailer
Sum of items #20 through #23
10b
20
MICHELIN CUSTOMER SERVICE
• MICHELIN ASDM will have 10 working days to
review the decision and respond to MICHELIN
Customer Service.
• If the claim remains rejected MICHELIN Customer
Service will issue a “Report On Adjustment Claims”
that will detail the reason for rejection.
• The MICHELIN AG Sales Representative will contact
the MNA Distributor to discuss possible
alternatives.
• Rejected tires will be retained by MATIC. If the
MNA Distributor wishes, the items will be shipped
back to him “freight collect”.
• MNA Customer Service Representative number:
• MICHELIN Customer Service receives finalized
claims and inspection results from MATIC.
• Reviews each claim and initiates credit.
• MICHELIN Customer Service goal is to have credit
to the MNA Distributor within 7 working days
after receipt of tires at MATIC.
Claims Which are Rejected by Michelin
for Warranty Credit
• MICHELIN Customer Service will send the ASDM an
explanation of the decision made by MATIC, a
copy of the claim form with MATIC inspection
results and photos to explain MATIC decision.
1-800-359-6450
MICHELIN CONSUMER CARE
MICHELIN® Consumer Care will serve as the contact
between MATIC and all MNA Distributors.
• Retailers having questions regarding limited
warranty claims should call their MNA Distributor.
• MNA Distributors having questions or issues should
call MICHELIN Consumer Care 1-888-552-1213.
• MICHELIN Consumer Care will also act as the
liaison between MATIC and the MNA Distributors
to resolve any questions or issues.
• MNA Distributors should not contact MATIC.
• MICHELIN Consumer Care toll free number:
1-888-552-1213.
• Address:
MICHELIN Consumer Care
Post Office Box 19001
Greenville, South Carolina 29602-9001
REPLACEMENT OF BFGOODRICH RADIAL TIRES WITH MICHELIN TIRES
In the case where a BFGoodrich brand radial tire is
presented for warranty claim, this tire should be
replaced with a MICHELIN tire.
• The current retail price of the MICHELIN tire will be
used in the warranty calculation.
• The MNA Distributor and Retailer will be credited
as normal based on the MICHELIN tire used for the
warranty replacement.
• Note that this policy only applies to the
replacement of BFGoodrich radial tires with
MICHELIN tires.
21
UNITED STATES
Michelin North America, Inc.
P.O. Box 19001 Greenville, SC 29602-9001
Consumer Care: 1-888-552-1213 Fax: 1-864-458-6650
Customer Service: 1-800-359-6450 Fax: 1-877-423-2987
Michelin is an equal opportunity employer.
MICHELIN® products are subject to continuous development, and we reserve the right to change product specifications from time to time.
The Michelin Man is a registered trademark owned by Michelin North America, Inc.
Copyright ©2009 Michelin North America, Inc. All rights reserved. XUW41733 (04/09)
MICHELIN EARTHMOVER,
OFF-THE-ROAD, AND INDUSTRIAL TIRES
LIMITED WARRANTY
MICHELIN ® EARTHMOVER, OFF-THE-ROAD, AND INDUSTRIAL TIRES LIMITED WARRANTY
WHO IS COVERED
The original purchaser of new Michelin® Earthmover, Off-TheRoad, or Industrial tires bearing a Michelin serial number and
purchased on or after June 1, 1999, is covered by the terms and
conditions of this limited warranty.
Representative inspecting the tire in question. For this reason,
it is very important that you retain your proof of purchase
documentation. Replacement charge (if any) will be made
based on the condition of the tire, as assessed by the Michelin
Representative inspecting the tire in question.
WHAT IS COVERED AND FOR HOW LONG
WHAT IS NOT COVERED
Tires which become unserviceable due to:
• Impact damage, cuts, snags, machine damage, machine accident/
collision, fire, mis-mounting, chemical corrosion, lightning or
contact with electrical power lines, underinflation, overinflation,
overload, misapplication, misuse, neglect, operation at excessive
speed, rim or chain damage, and/or mechanical condition of
the vehicle;
• Operation in excess of the tire rated Ton-Mile-Per Hour (TMPH) or
Tonne-Kilometre-Per-Hour (TKPH) factor AND/OR tires operated
in excess of the tire rated maximum distanced allowed in one hour.
These values for TMPH and TKPH and formulas for the use of these
values are published in the data book and maintenance guide;
Michelin Earthmover, Off-The-Road, and Industrial tires used in
normal service on the vehicle on which they were originally fitted
and in accordance with the data book and maintenance guide are
covered against defects in workmanship and materials for the life
of the original usable tread or 5 years from date of purchase,
whichever comes first. At that time, all warranties, express or
implied, are terminated. The life of the original usable tread is
the original tread down to the level of (3 mm) 4/32nds of tread
remaining. Date of purchase is documented by new equipment
sales invoice or by new tire sales invoice. If proof of purchase
cannot be documented, the age of the tire and replacement
eligibility will be determined at the sole discretion of the Michelin
»1
• Loss of time, inconvenience, loss of use of vehicle, or
consequential damage;
• Tires used with improper tubes, flaps, or o-rings;
• Tires over 5 years old, based on new vehicle sales invoice,
new tire sales invoice or determination by a Michelin
Representative;
• The addition of tire fillers, sealants, balancing substances,
ballast, etc.;
• Improper repair;
• Ozone or weather cracking.
The replacement charge will be determined using such factors as
the age of the tire, how long it has been in service, and the nature
of the application in which the tire was being used. (See “What Is
Covered and For How Long.”)
WHAT THE OWNER MUST DO
When making a claim under the terms and conditions of this limited
warranty, the owner must present the tire and documentation
showing date of purchase to the appropriate Michelin Sales
Representative. Personal identification may be required and the
vehicle on which the tire(s) was/were mounted must be available
for inspection.
HOW REPLACEMENT CHARGES FOR WARRANTY
CLAIMS ARE DETERMINED
Any Michelin Earthmover, Off-The-Road, or Industrial tire covered
by this limited warranty that becomes unserviceable due to a
workmanship or materials condition, within the time and tread
depth limits indicated above, will be replaced with a comparable
new Michelin Earthmover, Off-The-Road, or Industrial tire at the
sole discretion of the Michelin Representative inspecting the tire.
»2
ONLY CLAIMS SUBMITTED ON THE CURRENT MICHELIN EARTHMOVER/OFF-THE-ROAD/INDUSTRIAL TIRE
WARRANTY CLAIM FORM, PROPERLY EXECUTED AND SIGNED BY THE APPROPRIATE MICHELIN SALES
REPRESENTATIVE, AND SIGNED BY THE OWNER, WILL BE RECOGNIZED AS VALID.
� WARNING: DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND INSTRUCTIONS
CONTAINED IN THE DATA BOOK OR MAINTENANCE GUIDE MAY RESULT IN
TIRE FAILURE OR EXPLOSION CAUSING SERIOUS PERSONAL INJURY OR DEATH.
»3
About This Warranty
As the original purchaser of Michelin Earthmover, Off-The-
These books can be obtained, at no charge, by calling
Road, or Industrial tires, you are covered by all the benefits
1-800-677-3322 in the US and 1-888-360-0470 in Canada
and conditions contained in the following limited warranty,
and requesting the appropriate part number(s) or by request
provided you have complied with the technical and
from either your servicing Michelin Dealer or your Michelin
maintenance recommendations and safety warnings set
Sales Representative. It is essential that you read and
forth in the current Michelin Earthmover and Industrial
understand the safety and maintenance recommendations
Technical Data Book (part number MEL40017) and
contained in these books before putting your tires into service.
Maintenance Guide (part number MET42709).
»4
CONTACT YOUR LOCAL MICHELIN EARTHMOVER SALES REPRESENTATIVE IF YOU HAVE QUESTIONS.
MICHELIN NORTH AMERICA, INC.
One Parkway South, P.O. Box 19001 Greenville, SC 29602-9001
1-877-574-8473
www.michelinearthmover.com
An Equal Opportunity Employer
© 2004 MNA, Inc.
MEE40022 (Rev 7/07)
MICHELIN MEXICO
Av. 5 de Febrero No. 2113-A
Fracc. Industrial Benito Juarez
Querétaro, Qro. C.P. 76120
442 296 16 00

Warranties - Bauer Built

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