SASSIE Mystery Shopping Systems

Transcription

Reporting
Operations
Don’t add people, add EFFICIENCY
Mobile
New Technology, New Revenue
Feature Flipbook Volume 2
Advanced Analytics, Ready to Sell!
SASSIE Mystery Shopping Systems
Personal Reporting System
Dragon’s mission:
Give EVERY single person a PERSONAL dashboard (from the CEO
Mobile
Dragon
Mystery Shop Reporting just got Personal
to the store manager).
Give YOU back the time you spent on laborious custom
reporting projects.
Reporting
It’s time to get personal!
Operations
dashboard with a few drag & drops.
Give the option for EVERY single person to customize their
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Dashboard Configuration Made Easy
Dragon dashboards are:
Mobile
Dragon
Easy to Make. Easy to Share. Easy to Get.
Easy to make
Easy to get
Reporting
Every person can have their dashboards sent to them on their personal schedule
Operations
Any dashboard can be shared across the company in seconds
Easy to share
Each person can instantly make personal custom dashboards
BONUS: Build your own Dragon dashboard widgets using our ToolZ reporting API!
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Outlier Alert Widget
What locations are failing?
Mobile
Dragon Flash Points
No digging — Dragon tells YOU what’s on fire
Which regions are improving?
stuff. Dragon Flash Points automatically runs thousands of analytic
calculations to find the outliers that hit the hardest, and delivers the
Reporting
results right to you.
Operations
Stop digging through mountains of data looking for the important
What questions consistently underperform?
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Automated Correlation Analytics
As recommendation rate increases, overall score increases
Dragon’s Question Correlation widget shows you which questions might
drive a shop’s score up or down. For example:
Mobile
Dragon Question Correlation
Find the hidden data connections that drive
key metrics up or down
•When recommendation rate increases, does overall score increase?
Reporting
We give you the analysis your clients want to see — no calculator required!
Operations
training and get the most value for their mystery shops.
Use correlations to give your client hard data that will help them refine their
•When footfall traffic goes up, does recommendation rate go down?
As footfall traffic goes up, recommendation rate goes down
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Cause and Effect Analytics
So you see a high score, a low score. Big deal — now what do you do?
Mobile
Dragon EKG
Once you find the cause, you can find the cure
Scores don’t lead to action until you can take their pulse to find out why
poorly this month because
•Locations 10, 12 and 14 are all scoring really low on the Checkout
Experience
•Division A has been trending up because their Cleanliness scores have
been rising.
Reporting
Use Dragon to diagnose the tiniest data points with the biggest impact!
Operations
Dragon EKG will run hundreds of calculations to tell you that Region A did
Region A is flatlining.
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Sales vs Mystery Shopping Relationship Analysis
15% increase in Speed of Service
In the end, dollars are what count… so what factors are driving sales
+$4500 a month
up (or down)?
Mobile
Dragon Sales Driver
Reveal the sales impact of mystery shopping data
Have your clients upload their sales figures and Dragon will show
10% improvement in Cleanliness
actual numbers for them).
+$3000 a month
For the first time, true ROI can be demonstrated for mystery shopping.
Show your clients how their shop data impacts their bottom line.
Contact us for pricing on this module!
5% decrease in signage accuracy
examples shown
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Reporting
– $2500 a month
Operations
they can upload relative figures (or have us automatically “cloak” the
Are your clients hesitant to give up exact sales figures? No problem —
exactly which mystery shopping data points have true impact on sales.
Coming soon!
Do-it-yourself Dragon Widgets
When you can create your own ToolZ reports in Dragon, the only limit is
your imagination.
Mobile
Dragon ToolZ Widgets
Build your own custom Dragon Widgets with ToolZ!
Using the magic of our ToolZ reporting API, anyone with a basic knowledge
Reporting
Operations
of programming can create their very own customized Dragon widgets!
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Hands Down, Bar None, Absolutely the
Greatest SHOP VIEWS on the Planet
THE COMPETITION: Limping along with boring, inflexible and/or downright
Mobile
Chameleon
Show them INSIGHTS… not SURVEYS
cartoonish shop views — a critical weakness on the most viewed pages in
shop report, delivering each client a unique design tailored to the metrics
that they care about most:
Select from a library of widgets that show:
•Key Performance Indicators
•Scoring Trends
Operations
YOU: Effortlessly injecting insightful and eye-catching widgets into every
any mystery shopping system.
•Ranking
•Input areas to collect manager feedback
Reporting
Get your clients hooked in minutes with Chameleon shop view technology!
•Organizational Info
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Custom tailor all of your clients’ web portals
Instantly overhaul the entire look for any of your clients — no design
ability required!
Mobile
Theme Commander 3
Design your own themes like a pro!
Tailor your themes for each client’s branding and aesthetics OR build
Customize everything your client sees:
•Background color
•Logos
•Headers and footers
•Buttons
Operations
Our intuitive interface makes theme building easy and quick.
a consistent theme for your entire system.
Reporting
•Text
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with new Micro-Reports
Micro-Reports: Do all of your important tasks right from the main admin
page with your own dashboard for all of your internal stats.
Mobile
Upgraded Master Admin Page
See project status at a glance!
•How many shops are close to overdue?
•Click through each graph to the pages that help you get the job done.
Operations
•Keep close tabs on all of your programs at once, we’ll do the
analysis for you.
•How many shops need to be scheduled or reviewed?
See important announcements from us, or add your own announcements for
your employees.
Finding a page is easier than ever — start typing the page name in the new
Smart Search bar and get where you need to be.
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Reporting
visited recently. One-click access to all of the pages you need.
Teach SASSIE how you work — add favorite pages and see which pages you
Featuring “Shopper Pick Date”
Sunday & Saturdays only
Enforce complex shopper rotations:
•By shopper
Mobile
Shopper Rotations
Make your shoppers shop on a specific day
•By client
5 shop maximum
Show EACH shopper their eligible dates
Reduce shopper “flakes”
Re-assign shops more quickly
Operations
•By rotation
•By survey
Reporting
2 Buffer Days between shops
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Name
Find shoppers near any location
Using your shop’s location as a starting point, search for qualified shoppers
who live nearby.
Mobile
Shopper Map Scheduling
Take the guesswork out of assigning shoppers.
See who’s nearby and ready to shop!
Cast a wide net and search for all shoppers or narrow your search to only
Reporting
informative visuals guide the way to scheduling success!
Operations
Match up a shop and its shoppers, all on the same page. Clear and
those who can apply.
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RuleZ
Profile Change Alert
Automatic impossible
Be warned when a shopper
answer detection
changes gender (possible, but
Direct Deposit flushes them out
into the open
Duplicate Shopper Search
GeoVerify
shopper by cross checking
GPS verification of shopper
location & time
Shopper Trapping
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Photo DNA
on their profile
Find other accounts for a bad
multiple data points
Shopper Trapping
Photo DNA
Be warned when a bad shopper
Detect identical or similar Photo
tries to sign up again
uploads (optimized for receipts)
Mobile
Operations
Fraudsters hide behind Paypal;
rare) or birthdate (never possible!)
Direct Deposit
Attack shopper fraud from every angle
Reporting
Duplicate Shopper Search
Fraud Busters
The gold standard of fraud protection
Mobile
Route Mapper
Bundle your shops into routes to save
time and effort!
Create routes with a few clicks
Route Mapper allows you to assign multiple jobs as one. In seconds, you
can combine shops that complement each other to fill more shops in less
time and increase your chances of getting both filled! You could pair:
New cross-client routes allow you to add jobs from different surveys or
Reporting
clients in the same circuit.
Operations
•Shops in nearby locations
•A hard shop with an easy shop
•A parking shop with a dining shop
Coming soon!
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Mobile Customer Satisfaction Surveys
Offer more than just mystery shopping!
Mobile
Presto C-SAT
Collect feedback from customers’ mobile devices
Presto C-SAT is the easiest way to offer mobile customer satisfaction
•Customer Service Evaluation
•Photos
•Electronic Comment Cards
•Electronic Signatures
•Mobile Audits
•Show nearby locations (GPS)
•Exit Interviews
•Survey Kiosk Stands
Works with or without SASSIE!
Learn more at http://csat.prestometrics.com
works on:
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Operations
•QR Codes
Reporting
Uses
Features
survey services.
Mystery shops done fast, mobile & affordable
Get ahead of the curve before it gets ahead of you. Presto Insta-Shops
are faster, easier and more affordable than classic mystery shops.
Mobile
Presto Insta-Shops
A new kind of mystery shop for a new kind of client
Features
Uses
•Instant Setup — get a project up
in 10 minutes
•Mobile Mystery Shops
•Instant posting to PrestoMap.com
•Fast Response mystery shop followups
•Instant Self Assign
•Inventory, Price and Product
Placement Checks
•We handle Shopper Payment
•Promotional / Advertising Execution
Operations
Best of all, Insta-Shops are posted alongside SASSIE mystery shops on
PrestoMap.com, guaranteeing maximum exposure to the biggest shopper
platform in the world.
Offer a new kind of mystery shop to a new kind of client, the kind that
was too small (or too cheap) for full fledged mystery shops.
Learn more at http://insta.prestometrics.com
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Reporting
Works with or without SASSIE!
•Keep ‘em on their toes!
•Franchise or Legal Compliance
Set up your online store front and let clients
order Insta-Shops themselves
Turning away the small clients? Turn them on to Self Serve
Mobile
Presto Self-Serve Shops
No client is too small when Insta-Shops handles
all the work for you
Insta-Shops instead!
your own for free — it’s just a normal web page)
2) Create surveys for the shops you want to sell (e.g. Restaurant,
Retail, Inventory, etc.) and add links to them to your store front
3) Presto handles it from there:
•Presto charges the client’s credit card
Operations
1) Select and customize one of our pre-built store fronts (or design
It couldn’t be easier:
•Presto schedules the shop through Prestomap.com
…and Presto pays you!
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Reporting
•Presto pays the shopper
•Presto provides the reporting and alerts
Your shops on a mobile friendly map
Your best shoppers are always on the go — let them find all of your
nearby shops right from their devices.
Mobile
PrestoMap.com
Reach the most shoppers…
on the device they use the most!
We have the highest shop volume in the industry — make sure your shops
Reporting
Operations
are seen by more shoppers in more locations.
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Real-time results on any device
Your clients are always on the go, but Dragon mobile can keep up with the
busiest lifestyle.
Mobile
Dragon Mobile
All the power of Dragon — in the palm of your hand!
We combine Dragon’s signature at-a-glance reporting with mobile
Reporting
Operations
Instantly access real-time results anywhere in the world.
capabilities — available for iOS and Android.
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GPS Location and Time Verification
GeoVerify utilizes mobile phone GPS and/or cell tower triangulation to
Reporting
Operations
verify a shopper’s location and time while their shop is being performed.
Mobile
GeoVerify
Verify shopper location and time
via their mobile phone
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Increase your global reach and
potential client base by teaming up
with other SASSIE companies — we
handle the data exchange, sharing
only what you allow.
Mobile
SASSIE’s Report Delivery options
ensure that your hard earned data
hits the right eyeballs, day after day
and month after month.
Collaboration
SASSIE’s suite of standard reports are ready to deliver
your clients all the data they can handle!
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ToolZ
Programmable survey automation:
Deliver intelligent surveys that
change on the fly!
Use our tag-based ToolZ API to generate
completely custom reports and Dragon
widgets, complete with graphs, charts
and CSS visual themes.
Reporting
Classic Reports
RuleZ
Operations
Report Delivery
For over a decade, the #1 system in the mystery shopping industry!
ÌÌ Used by over 150 mystery shopping companies
ÌÌ Over 15,000 clients
ÌÌ Over 150 countries
ÌÌ Over 3 million registered shoppers
ÌÌ Over 390 million shop posting emails sent every year
ÌÌ 500-800 custom projects handled every year
Testimonials from our partners
SASSIE is the true industry leader. One of the rare times where the BIGGEST is also the BADDEST...
and the BEST.
— Josh Stern, Reality Based Group
Ten years ago, our move from developing our own internal software to the SASSIE platform freed us to
focus on our core business: expert execution of complex mystery shopping programs. The move gave us
the flexibility to custom build programs exactly as clients wanted them, in hours or days, not weeks.
— Elaine Buxton, CEO, Confero, Inc.
SurfMerchants helped us win our largest client to date! We were thrilled with Lily and her team — they
worked around the clock and flew in to present with us in person. We could not be happier!
— Lise D’Andrea, President and CEO, Customer Service Experts, Inc.
The key to success for any business is the people you surround yourself with. SASSIE was one of the
first partners Customer Impact selected to partner with over a dozen years ago and we have not regretted
that selection for one minute.
— Mike Green, Customer Impact
SASSIE is supported by a team of passionate, helpful and customer focused experts to guide our
business through every mystery shopping eventuality. SASSIE is the platform that gives us the edge
in a highly competitive market.
— Catherine Van Veen, Managing Director, Personally Recommended
SurfMerchants is the trend-setter in the industry when it comes to staying ahead of the curve such
as in reporting development, scheduling tools, and mobile offerings.
— Marci Bikshorn, Service Excellence Group
© SurfMerchants LLC • [email protected] • 41 West Street Fl. 5 • Boston MA 02111 • 617-292-8008

SASSIE Mystery Shopping Systems

Transcription

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