Destinations Issue 3, 2013 - Wyndham Vacation Resorts Asia Pacific
Transcription
Destinations Issue 3, 2013 - Wyndham Vacation Resorts Asia Pacific
I s s u e 75 S P R I N G 20 1 3 Discover Paradise Port Douglas Good arma COMES TO FIJI Tastes of WorldMark Let The Countdown Begin The latest on Fiji’s expansion Take your tastebuds on a journey to Sydney, Wanaka and the Gold Coast contents welcome I t is hard to believe that we are already in the second half of 2013, but what an exciting and busy time it has been for the WorldMark South Pacific Club by Wyndham. The countdown has begun for the completion of the highly anticipated Phase Three development and expansion project at Wyndham Vacation Resorts Asia Pacific Denarau Island. As we near completion on the AUD$30 million project and add the finishing touches to a host of new and upgraded features, we are also busily preparing for the official celebrations planned for October. You can read about the latest updates on the final stages of this major project on page 15. As part of this expansion project, I’m thrilled to announce the introduction of Karma Beach Fiji, which opened on the beachfront of Wyndham Resort Denarau Island in early August. The internationally renowned beach club brand, Karma, will bring its signature mix of customised cocktails, delicious food, entertainment and world-class service to Fiji. Find out the full details on this restaurant, bar and beach club on page 16. I trust you have been making the most of your Vacation Ownership this year and are taking every opportunity to explore your 24 beautiful South Pacific resorts. Spring is the perfect DESTINATIONS MAGAZINE ISSUE 75 CEO & Managing Director: Marketing & WorldMark Services: Owner Marketing & Solutions Manager: Editor: Deputy Editor: Writers: Art Director: Designer: Barry Robinson Mark Potgieter Erin Kimmince Angie Christofis Sarah Meredith Tara Chilcott, Andy Tope Karen Moores Toni Traicos © 2013 WorldMark South Pacific Club by Wyndham. All rights reserved. Issue 75 Spring 2013. Destinations Magazine is published quarterly by Wyndham Vacation Resorts Asia Pacific Pty Ltd ACN 090 083 613 for WorldMark South Pacific Club by Wyndham Owners. Whilst every effort is made to ensure accuracy of information, Wyndham Vacation Resorts Asia Pacific cannot be held responsible for changes which may occur after press date or for incorrect information provided. Reproduction of any part of this publication without written consent is prohibited. All prices in Destinations Magazine are in Australian dollars unless otherwise stated. Contact details Send your mail, photos & feedback to: [email protected] or PO Box 7493, Gold Coast MC, QLD 9726, Australia or fax: AU +61 7 5512 8899 WorldMark South Pacific Club Tel: AU 1300 850 160, NZ 0800 850 160, FJ 008 003 263 International: +61 7 5512 8021 Email: [email protected] For contact details of our respective departments, refer to the back cover of your Resort Guide or online at worldmarksp.com/contactus Terms & Conditions My Story Competition (pageS 4 & 5) By entering submissions to My Story, participants agree to unrestricted use of their photographs and testimonials without any compensation by WorldMark South Pacific Club by Wyndham and Wyndham Vacation Resorts Asia Pacific Pty Ltd. For ‘Picture It’ and letter contests, please label each photo with your name and Owner Number and include a description of where the photo was taken. All photos must have been taken by an Owner, on a WorldMark South Pacific Club holiday, exchange holiday, or Owner Event. Digitally altered photos will not be eligible for entry. My Story entry letters may be edited for space and clarity. Only one winning entry per person per year will be permitted. Photos will not be returned. 2 welcome season to rejuvenate the senses on that well-deserved break and this issue of Destinations will provide you with fantastic holiday inspiration. You will find three incredible gourmet getaways on the Gold Coast, Sydney and Wanaka on page 29, showcasing delicious dining options within walking distance from the resorts, as well as an exclusive chat with the chefs. The Port Douglas feature on page 9, which includes six must-do experiences, will inspire you to escape to Tropical North Queensland. This issue is jam-packed with the latest news, great travel deals and a round-up of our very first Privileges Platinum 100 Club event. Be sure to read all about Wyndham’s global growth and what it means for the Club on page 23. Happy reading! Features 09 QUEENSLAND’S 15 THE COUNTDOWN BEGINS The latest updates on Fiji’s Phase Three development and expansion project 16 GOOD KARMA FOR FIJI Fiji’s first Karma Beach Club 23 WYNDHAM’S GROWTH 29 Barry Robinson CEO and Managing Director Wyndham Vacation Resorts Asia Pacific Use of Submissions: By submitting a story and/or photos, the writer agrees to the use of blog post, pictures, names and/ or statements for future promotional purposes without further payment or consideration. By submitting a letter, photo or blog post, unless otherwise advised, each writer also agrees that WorldMark South Pacific Club may use this information or disclose it to other organisations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the writer. TRAVEL & WORLDMARK PACKAGES (pages 12, 18, 19, 26 & 27) Tel: AU 1300 850 160, NZ 0800 850 160, FJ 008 003 263 International: +61 7 5512 8021, [email protected] ‘Picture it’ Winner (page 4) Creative Services will award the best photo of each issue a $50 cheque. A yearly winner, chosen from the four issue finalists, will receive one week at a WorldMark South Pacific Club resort of their choice, subject to availability. Rates: All prices are in Australian dollars, per person twin share, unless otherwise stated, based on travelling in low season, inclusive of taxes and exclude visas and insurance. All flights are based on return economy airfares unless otherwise stated. Taxes will vary depending on departure and stopover cities and are subject to change. Packages, flights and tours are subject to availability at the time of reservation. Travel by Wyndham reserves the right to adjust their prices in the event that prices and/or exchange rates fluctuate. winning LETTER (page 5) One letter and its accompanying photo will be selected each issue. The winning entry will receive a voucher for three nights accommodation at a WorldMark South Pacific Club resort of their choice, subject to availability. MY STORY BLOG (page 5) All entries to the above two contests are eligible to be posted on the My Story Blog. Privileges by Wyndham (‘Privileges’) is provided by Wyndham Vacation Resorts Asia Pacific Pty Ltd, which is the Developer of the WorldMark South Pacific Club by Wyndham. The benefits bestowed under the Privileges program are provided at the complete discretion of the Developer, which may revoke, modify or add benefits at any time at its discretion without prior notice. Privileges comprises various membership tiers and the benefits obtained through Privileges will vary depending on the tier of membership. Visit worldmarksp.com/privileges for full Terms and Conditions. RCI & ICE (PAGES 14 & 34) Exchanges through RCI and ICE are only available to RCI members or ICE members and may attract fees and charges. Privileges members receive complimentary memberships to both RCI and ICE at no additional cost, subject to them being in good standing. Third Party Advertisements (pages 6, 14, 22 & 34) WorldMark South Pacific Club by Wyndham and Wyndham Vacation Resorts Asia Pacific accepts no responsibility or liability for third party advertisements published in this issue of Destinations Magazine. All third party advertisers take full responsibility and liability for their advertisements and any legal consequences that may occur as a result of their advertisement or any representations contained therein. All Packages: Travel Terms and Conditions apply. Visit worldmarksp.com/conditions. Contact Travel by Wyndham for prices from other capital cities than what is advertised, single supplements, high season surcharges, costs for children or for detailed itineraries. Full details can be obtained by calling or emailing Travel by Wyndham. Cancellation: Travel by Wyndham reserves the right to withdraw an advertised package at any time and all packages are subject to the Terms and Conditions of the individual airlines and travel providers. Cancellations and amendments will be billed for cash. Club Tours: Minimum numbers must be met on advertised Travel by Wyndham Club Tours for a Wyndham Vacation Resorts Asia Pacific escort to attend. If numbers fall below the required minimum, pricing on advertised package may alter. Liability: Although WorldMark South Pacific Club makes every effort to ensure that it only arranges the services of professional and safe activity operators for its members and guests, WorldMark South Pacific Club accepts no liability for any loss, injury or damage that a guest or Owner may sustain from whatever cause including activity operator’s own negligence. Members and guests participate in any activity/tour at their own risk and release, discharge and indemnify Wyndham Vacation Resorts Asia Pacific Pty Ltd and its subsidiaries and all other associated entities and personnel from and against all liability in relation to any loss or injury that they may sustain, whether caused by activity operator’s negligence or otherwise. Please note that any packages advertised in conjunction with a stay at WorldMark South Pacific Club resorts (WorldMark Packages) will be subject to the normal Club Guidelines and Regulations covering issues such as booking requirement, season, size of the apartment chosen, days of the week you holiday, and length of stay. Travel by Wyndham Pty Ltd ACN 090 106 077. IATA No: 02356141, QLD TAG1753. PO Box 7493, GCMC, QLD 9726. JEWEL Discover the magic of Port Douglas GLOBAL What it means for your Club TASTES OF WORLDMARK Gourmet getaways in Sydney, Wanaka and the Gold Coast Regulars 02WELCOME Barry Robinson CEO & Managing Director Wyndham Vacation Resorts Asia Pacific 04 MY STORY Share your holiday stories and photos 07 NEWS Find out the latest Club news Club Services 08RESORT REPORT 13OWNER EDUCATION Customer service technology drives Count On Me! to new levels Understanding the difference between Owner Education and Owner Updates Travel the World 18 26 TRAVEL SPECIALS Your travel plans sorted CLUB TOURS See the world on a guided tour My MyStory Share your stories and photos and you could win amazing prizes! Read the la updates on thetePhst Three expansionase project on ‘Picture It’ winner W ‘Picture It’ winner receives a $50 cheque and goes into the running to win overall best photo of the year and one week at a WorldMark South Pacific Club resort of their choice.* Read more stories at myworldmarkstory.com W The Lathlean Family The Lathlean family was delighted to be the first swimmers in the pool at Wyndham Resort Denarau Island. Note: The pool was open to all guests at the time of the photo. SEND YOUR PHOTOS! Or mail to Destinations South Pacific Photo Contest, PO Box 7493 GCMC QLD 9726 Australia WINNING LETTER page 15 e had such a lovely time recently at Wyndham Vacation Resorts Asia Pacific Denarau Island – even the renovations and council works couldn’t put a dampener on the location or staff. My family and I spent two weeks in Fiji and, from the time we arrived until the time we left, we wanted to come back. At 9.07am on 2 May 2013, the new pool (now the adults retreat pool) was opened to guests and we were the first to “try it out”. The workmen in the background tell the story well; we were the very first to swim in the new pool as they put the finishing touches on the landscaping and bubbles. Our hats come off to all who worked so hard to have it ready while we were on holiday. Story Email entries to [email protected] e’ve all been there. All those exciting months of planning and booking, the packing and anticipation of things to come. Then the big day arrives. All the last-minute hustle and bustle before you jump in the car and start the infamous road trip arguments. “How long till we’re there? I’m hungry. My Nintendo has gone flat.” But then you see it. The first road sign indicating you are on the final path to your much-awaited destination. De-stressing is so easy when you take the simplistic style and spaciousness of your WorldMark apartment with you on every holiday. The kids slip very swiftly into their traditional swim in the pool – five seconds after the car is unpacked – whilst the parents set things up for that home away from home feel. Wine and beer unpacked into the fridge, kids bags shoved into their rooms – then it’s our turn to head to the pool for a few hours. It’s the same every holiday except for one thing – the location changes. The peace of mind of consistent service and quality no matter where you go and yet every holiday is different. Different views, restaurants to visit and people to meet. New friends to be made and old friends found again… But as the well-worn expression predicts, all good things must come to an end. The long awaited holiday has now started nearing the end. Our family has been here before. But never again. We decided there are two ways to ensure we don’t suffer from post holiday depression ever again. A – never take holidays again or B – perpetual holidaying. The Hodge family love the feeling of perpetual holidays! “What?” I hear you say. Perpetual holidaying? You’re just making that up. Correct, I did. And it’s the best thing we ever did. It’s simple (well it is if you’re a WorldMark Owner). All you have to do is ensure you have your next holiday booked before your current one is over. So now whenever you near the end of your holiday – you start looking forward to your next one. Of course we’ve taken it to the extreme. Hunter Valley this weekend, two weeks in Port Douglas and Cairns in September/ October, followed by a week in Fiji in November. And to top it off, we’ve taken advantage of borrowing next year’s Credits to book next year’s holiday – eight nights in the beautiful Wyndham Vacation Resorts Asia Pacific Coffs Harbour – Treetops. Neale Hodge PHOTO ENTRIES WRITE TO US! The Winning Letter receives a voucher for three nights accommodation at a WorldMark South Pacific Club resort of their choice. Terms and Conditions apply. Refer to page 2. captured nny Christie Russell and Je ay lid ho on w vie the beautiful h. ac Be n de ol at G Resorts cation her am Va h d n o y ti n of W celebra yed at e a th st r e ow gh fo Delia H ic Dunsborou cif ons! Asia Pa Congratulati g. weddin William and N anette Belton shared a lovely with friends at holiday WorldMark So uth Pacific Club Wyndham Ca by irns. 4 my story tion Resorts yndham Vaca holiday at W a d ye jo en e Smith Peter and Su Torquay. Asia Pacific New World Mark Owne r, Kerry-Ann five days at e Waller, sp Flynns Beac ent h with her WorldMar daughter fo k holiday. r her first my story 5 WIN $20,000! news * & shop at the fashion capitals of the world! Manager of PR and Communications, Angie Christofis accepted the Gold Coast Tourism and Hospitality award on behalf of Wyndham Vacation Resorts Asia Pacific. Wyndham Honoured for Business Excellence Main: Ramada Port Douglas’ entrance. Inset: Barry Robinson, CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific; Councillor Julia Leu, Cairns Regional Council; and David Kempton, Member for Cook. Ramada Port Douglas Celebrates Official Opening A host of local and state government officials were on hand for the official unveiling of the $7.3 million refurbishment project at Wyndham Vacation Resorts Asia Pacific at Ramada Port Douglas on 20 June. Guests were treated to a resort tour showcasing the newly refurbished hotel rooms, one and two-bedroom apartments, as well as landscaped grounds, the heated pool and updated Reception. Environmental initiatives were also highlighted including in-room recycling and water saving measures. Member for Cook, David Kempton said, “I am thrilled to see Wyndham and its international brand Ramada establish its presence in Port Douglas.” Wyndham Vacation Resorts Asia Pacific has added another accolade to its impressive line up, after being named a winner of the Tourism, Hospitality and Events award category in May at the Gold Coast Business Excellence Awards. Wyndham’s now in the running to receive the title of overall Tourism, Hospitality and Events award winner at the Black Tie Gala Dinner, to be held on 30 November 2013 at Jupiters Casino on the Gold Coast. “Our Gold Coast resorts have always been some of our most popular, so I am very pleased that Wyndham has been recognised for its contribution to the Gold Coast tourism industry,” said Wyndham Vacation Resorts Asia Pacific’s CEO and Managing Director, Barry Robinson. Five Resorts Recognised by TripAdvisor TripAdvisor has awarded certificates of excellence to five WorldMark South Pacific Club resorts. Wyndham Vacation Resorts Asia Pacific Surfers Paradise, Wyndham Vacation Resorts Asia Pacific Wanaka, Wyndham Vacation Resorts Asia Pacific Sydney, WorldMark South Pacific Club by Wyndham Golden Beach and Wyndham Vacation Resorts Asia Pacific at Ramada Port Douglas have all been recognised as outstanding hospitality providers. These certificates, which are awarded to businesses that consistently earn high ratings from TripAdvisor travellers, place all five resorts in the top 10% of businesses worldwide on TripAdvisor. These achievements are testament to each resort team’s commitment to delivering outstanding Count On Me! service and memorable experiences for every Owner and guest. Window shop no more! With $20,000 in your pocket, you could fly to the fashion capitals of the world and treat yourself to some serious retail therapy. What are you waiting for! Visit www.readersdigest.com.au/holiday *COMPETITION DETAILS FOR THE READER’S DIGEST MAGIC MILLION SWEEPSTAKES Open to residents of Australia and New Zealand aged 18 years or older. Starts 1/1/13 and ends 31/12/13. All other draws will take place at Reader’s Digest, 80 Bay Street, Ultimo, NSW, 2007. All draws will take place at 10:30am. Draw Dates: Premier Prize Draw: 10/01/14. Any Australian winners published in The Australian on 31/1/14 (Premier Prize Draw). Promoter: Reader’s Digest (Australia) Pty Ltd, (ABN 81000565471), 80 Bay Street, Ultimo, NSW Australia. NSW LTPS/12/ 7755, VIC 12/1777, ACT TP12/2654, SA T12/1335. See www.readersdigest.com.au/sweepstakes for full Terms and Conditions. M 13 6230 F3A Resort Reporters Announced The Roberts family. Meagan and Brett Draper. Two WorldMark Owners have been named Wyndham’s new Resort Reporters. Samantha Roberts and her family spent five days at Wyndham Vacation Resorts Asia Pacific at Ramada Port Douglas, while Meagan Draper will head to Wyndham Vacation Resorts Asia Pacific Denarau Island to take up the once-in-a-lifetime gig. The Resort Reporters share their adventures through blog posts on WorldMark’s social media sites. Visit myclub.worldmarksp.com to read about their incredible adventures! 25 Years of Levies Competition Winner Congratulations to new WorldMark Owners, Amanda Strong and Craig Causley, who have won 25 years of levies! Amanda and Craig said, “We were thrilled to find out we had won our levies paid for 25 years, especially since we are new to the Club. Having won the competition so early in our Ownership means so much to us.” Thank you Amanda and Craig for referring your family and friends through Invitation by Wyndham. Learn more about Invitation by Wyndham on page 28. Fiji’s Official Opening Preparations are currently underway for the unveiling of the much-anticipated multimilliondollar Phase Three development and expansion project at Wyndham Vacation Resorts Asia Pacific Denarau Island. Fiji’s Prime Minister, Commodore J.V. Bainimarama will be in attendance at the official celebrations planned for October 2013. Turn to page 15 for the latest progress update on this project. NEWS 7 saf assess responsibilitymanagement improv Measuring Count On Me! Service allows you to easily rate and comment on everything about your experience, from customer service to room comfort. The Process Customer feedback has come a long way since the days of filling out paper surveys. Today, companies are using complex software to better understand, respond to and act upon guests’ feedback. Wyndham Vacation Resorts Asia Pacific is leading this trend in the Vacation Ownership sector by implementing the same analysis software as some of the world’s most admired brands including Apple, eBay and Nike. The survey You will receive an online Owner satisfaction survey invitation shortly after you depart one of your WorldMark resorts. The questionnaire The results are then instantly processed in the sophisticated software system, allowing resort managers to immediately view feedback as well as broader trends, graphs and analysis. Any issues are promptly followed up and tracked via the system, to ensure that they are suitably resolved. Wyndham is dedicated to listening to you, our WorldMark Owners, and providing the very best holiday experience. For this reason, we only consider scores of 9 or 10 to be acceptable and anything less indicates room for improvement. The Results This cutting-edge technology gives Owners another channel to voice their feedback. By receiving such deeply analysed feedback, Wyndham is able to set higher goals and benchmarks, which in turn will take your WorldMark experiences to even greater heights. This is backed up by detailed quality audits at all resorts and mystery shopper programs to better monitor our product. It’s all about delivering our service promise to you – to be responsive, respectful and deliver a great experience every time. ie’ nn s Spring into holidaying greener with these top tips Flick the switch: Turn off lights, air conditioning and appliances when jewel Queensland’s Responsive D ynamic new technology is helping change the face of customer service across WorldMark South Pacific Club by Wyndham’s holiday destinations. We take a look at the innovative program driving Wyndham’s Count On Me! service promise to new levels of excellence. Wy Raising the Bar Resort REPORT Words by Sarah Meredith I was lucky enough to experience the magic of Port Douglas on my getaway to the jewel of Tropical North Queensland. This glamorous resort village welcomed me with open arms – offering incredible natural beauty, delicious gourmet food and an abundance of activities. Help save the environment while on holidays by hanging out your towels to dry during the day, then reusing them. This simple step makes a big difference in conserving energy and water. not in use. Watch the drop: Take shorter showers, don’t leave the tap running while you brush your teeth, use the dishwasher on a full load and wash a full load of clothes in cold water on the eco setting. Reduce your use: Always recycle where possible to ensure minimal waste. By conserving energy, saving water and reducing waste on holiday, you will be helping to decrease costs at Club resorts, which in turn also helps to keep your levy payments to a minimum. NEWSFLASH! Wyndham Worldwide has been recognised by the US Department of Energy for innovative sustainability best practices by achieving an 8% energy reduction across nearly 1,000,000sqm. Story Continues The stunning Great Barrier Reef. If you prefer an active holiday, there is a gym, a tour desk to help you arrange tours and cruises, plus Four Mile Beach is just a short stroll away. I took advantage of this by starting my mornings with a walk along the shore, splashing my feet in the warm surf. The recently refurbished accommodation is spacious and well equipped. Choose from hotel rooms and self-contained one and two-bedroom apartments featuring a stylish, natural colour palette and plantation shutters. Port Douglas is home to some of the finest dining experiences in Australia, exciting animal attractions and a host of activities. Whether you’re looking for a gentle change of pace or an exhilarating adventure, I happily discovered that this magnificent holiday destination caters for both. You can keep busy with swimming, diving, snorkelling, fishing, jungle surfing and croc spotting or simply enjoy lazy days on the sun-drenched beaches and retail therapy along Macrossan Street. 6 things to do in Port Douglas 1. Great Barrier Reef The Great Barrier Reef stretches for more than 2,300 kilometres and boasts 400 types of coral and 1,500 species of fish. Explore this natural museum on an Outer Barrier Reef tour with Quicksilver Cruises. Quicksilver’s wavepiercing catamaran travels to Agincourt Reef, where you can scuba dive, snorkel, or stay dry in the semi-submersible or underwater observatory. Fast Fact: The Great Barrier Reef Marine Park covers an area of 348,000 square kilometres, which is larger than the total area of the state of Victoria. 2. Daintree Rainforest Home to more than 3,000 plant species, the Daintree Rainforest is a pristine environment that is loved for fishing, crocodile spotting, hiking and four-wheel-driving. Cape Tribulation, which is located 34 kilometres north of Daintree Village, is well worth a visit to see the rainforest meet the reef. Jungle surfing is an exciting way to explore the rainforest’s tropical beauty on a fun zipline flying fox through the rainforest canopy. Fast Fact: The Daintree Rainforest is over 135 million years old. Main: Ramada Port Douglas is surrounded by tropical rainforest. Above left to right: Soar over the rainforest on the Skyrail Cableway; the resort’s resident cockatoo; the large open plan Reception area brings the outdoors in. I arrived in Cairns to warm, sunny weather and promptly hired a car to take the easy one-hour drive north to Port Douglas. The drive along the Captain Cook Highway is spectacular, so I took my time to stop along the way. My first pit stop was the Skyrail Rainforest Cableway, which spans seven-and-a-half kilometres across lush tropical rainforest. As I journeyed to Kuranda, gliding high above the treetops and into the heart of the Barron Gorge National Park, I was mesmerised by panoramic views of the rainforest and the Coral Sea, accompanied by the song of exotic birds. Following this beautiful rainforest experience, I was eager to pull over in Palm Cove to see the hype surrounding this tiny oceanside haven. Private and peaceful, Palm Cove boasts a picture-perfect beach lined with palm trees and it is an idyllic spot to just relax. As I continued driving along the coastal road to Port Douglas, I had my final stop at Rex Lookout to admire the stunning vista of Trinity Bay and the Coral Sea. Driving into Port Douglas along Port Douglas Road, the prominent Ramada Resort signage made it easy to find Wyndham Vacation Resorts Asia Pacific at Ramada Port Douglas. Upon arrival, I was greeted by the resident cockatoo and friendly Reception team, who kindly offered me a chilled face cloth and bottled water – a welcome treat considering I was travelling on the cusp of summer. I found this WorldMark resort very appealing. I particularly loved the spacious open plan Reception area, which connects you to the outdoors, and the resort team’s attentive hospitality. The unique tropical surroundings are unlike any other resort in town. Ramada Port Douglas is set amongst a pocket of Melaleuca rainforest and lush gardens, with the swaying fronds on tall trees and free flowing waterways filled with large barramundi creating a tranquil atmosphere. There is no better place to escape than Ramada Port Douglas. The relaxing resort facilities include a heated lagoon style pool with waterfall and swim up bar, day spa and Tree Bar and Grill Restaurant. I dined at the onsite restaurant three times during my stay and each meal was simply sensational. The standout though was the wild North Queensland barramundi served with crab and lemon potato cake, bok choy and mango and lychee salsa for dinner – the summery flavours were so fresh that I found myself savouring each mouthful. Succumb to relaxation at the resort’s day spa, which boasts nine treatment rooms, an infrared sauna, steam room and two vichy rooms. There is a range of skincare, body and beauty services available including massages, facial therapies, pedicure, manicure and packages. 3. Sunday Markets Established almost 20 years ago, the Sunday Markets are held every Sunday from 8am to 1.30pm in Anzac Park. The markets provide local goods including fresh tropical fruit, exotic flowers, arts and crafts, pottery, glassware, jewellery, and unique Australian souvenirs. 4. Hartley’s Crocodile Adventures See the fascinating domain of the saltwater crocodile at Hartley’s Crocodile Adventures. This family-friendly attraction features crocodile and koala feeding, snake handling, wetland boat rides and wildlife presentations. 5. sailaway sunset sail Experience peace and relaxation onboard Sailaway’s Sunset Sail, which glides along the coastline off Port Douglas as the sun sets over the Coral Sea. 6. Mossman Gorge Clockwise from top: Delicious dining at Tree Bar and Grill; the Sunday Markets boast beautiful jewellery; the recently refurbished accommodation has a sleek look; pick up fresh produce at the Sunday Markets. Story Continues 10 QUEENSLAND’S JEWEL The laid-back town of Mossman is best known for Mossman Gorge, where the Mossman River tumbles over huge granite boulders, creating cool freshwater swimming holes. There are fantastic bush walks to enjoy. Fast Fact: Mossman Gorge is home to the Kuku Yalanji people, the traditional owners of the area. Have breakfast with the birds at Wildlife Habitat. UNDERSTANDING Of course, Port Douglas is most famous for the two World Heritage-listed natural attractions on its doorstep: the Daintree Rainforest and the Great Barrier Reef. The highlight for me was snorkelling in the largest coral reef in the world – so vast it can be seen from space! I was in awe of the Great Barrier Reef’s breathtaking underwater wonderland of unique coral and vibrant marine life, and highly recommend it to anyone planning a holiday to Port Douglas. From the sophisticated, yet relaxed village atmosphere that instantly makes you feel like you’re on holiday, to the beautiful sights of the reef and rainforest, I can’t wait to spend more time in lovely Port Douglas. the DIFFERENCE A Here is your quick guide to help you understand the difference between the two sessions and what benefits you will get from both. Four Mile Beach. Mossman Gorge. The view of Four Mile Beach from Flagstaff Hill Lookout. fter speaking with many WorldMark Owners, we have noticed there is some confusion between Owner Education and Owner Updates. Layne’s Pick FOR SPRING PORT DOUGLAS P Tropical North Queensland Getaway Package 6 210* From , Credits per person twin share Includes: •4 nights in a hotel room at Ramada Port Douglas (Sat-Tue nights in White Season) •4 days car hire of compact vehicle, pick up and drop off at Cairns Airport •Full day Cape Tribulation and GET UP Daintree Eco Experience tour, TO including pick up and drop off from the resort, Daintree river OFF cruise, entry to the Wildlife dining a Grill! Pri t Tree Bar and Habitat, morning and afternoon nt at world your voucher tea, and lunch marksp .c 15% deals om/ *Package may be booked during a different season, utilising a different apartment type or for a different length of stay, however Credit values may vary. Bookings must be made according to the WorldMark South Pacific Club Guidelines and Regulations. Refer to page 2. 12 QUEENSLAND’S JEWEL ort Douglas in Tropical North Queensland tops my bucket-list of must-visit Aussie destinations. While I love to relax while on holidays, I’m also a big fan of unique activities, so I’ll definitely be stopping at the Wildlife Habitat to enjoy their famous ‘Breakfast with the Birds’. Here you can experience a tropical breakfast buffet while up close and personal with tawny frogmouth owls, black cockatoos and brightly coloured lorikeets. As the birds would tell you, there’s no better way to take in Port Douglas’ incredible surrounds than from the air, so I plan to book a sunrise hot air balloon tour to take in views of the reef and the majestic Atherton Tablelands. Of course a trip to this special part of the world would not be complete without a visit to the Great Barrier Reef, and for something different, I plan to sail out to the Agincourt Ribbon Reefs to swim with dwarf minke whales (they are common between March and October with peak season from July to September). Hartley’s Crocodile Adventures, white water rafting, Cape Tribulation, the Daintree Rainforest and Mossman Gorge are also on my list of Port Douglas adventures... so I think I will need a week. Spring is an ideal time to go and Ramada Port Douglas is the perfect launch pad for your adventure of a lifetime... what are we waiting for? Meet you there! Layne Beachley Wyndham Vacation Resorts Asia Pacific Ambassador and seventime World Surfing Champion Owner Education Owner Updates Owner Education sessions are held in groups with other Owners, usually at venues other than WorldMark resorts. They are interactive sessions geared to educating you on the best ways to maximise the use of your Ownership. These sessions are a fantastic opportunity to have your questions answered and will help you get away on your next holiday. Owner Updates are one-on-one sessions with a Sales Representative, which usually take place when you are visiting a WorldMark resort. These sessions are tailored to your individual Ownership needs, providing you with the latest information on new developments in the Club and a review of your Ownership to ensure you have the right amount of Vacation Credits for your holiday needs. In summary: In summary: •Educationandinformationservice •GroupsessionsheldwithotherOwners •Face-to-Facesessionsheldinlocalvenuesaround Australia and New Zealand •ConferenceCallsOnlinesessionsconductedinthe comfort of your home • We are unable to sell you Credits at these sessions – they are purely designed to help you use what you already own •Theyareusuallyheldonsiteataresort •One-on-onepersonalisedsessionstailoredspecifically to your Ownership needs •Up-to-dateinformationandnewsonyourClub •Representativescanofferyouinformationon purchasing more Credits I I f you want to be educated on how the Club works and howtomaximisethebenefitsofyourOwnership,join one of our Owner Education sessions. We are unable to organise more Credits for you, however you will gain a wealth of knowledge from our specialist presenters and from other Owners attending. Owner Education Just Ownership Support f you want a personalised one-on-one update on your Ownership, ask to meet the local Sales Representative while on your next holiday at a WorldMark resort. You will be amazed at what they can tell you about the Club and what you can do with the Credits you own. And, if you require additional Credits, they can organise this for you! Call (AUS) 1300 850 160 (NZ) 0800 850 160 or visit worldmarksp.com/education The Countdown Begins for Fiji’s BIG REVEAL Stay somewhere familiar or choose to holiday at any of our 4000 affiliated resorts in approximately 100 countries! Excitement is building as the finishing touches are added to the highlyanticipated Phase Three development and expansion project at WorldMark South Pacific Club’s flagship resort, Wyndham Resort Denarau Island. • The AUD$30 million project, which includes luxurious new accommodation, an adults retreat pool and a host of other upgrades is now in its final stages, with an exciting official ceremony planned for October 2013. To mark this momentous occasion, celebrations will include a spectacular fireworks display and Fijian cultural performances. Owners staying at the resort during this time will be invited to attend the festivities. • The 63 new luxury apartments are nearing completion and include 51 one, two and three-bedroom Deluxe Apartments, eight spacious three-bedroom Grand Suites and four indulgent three and four-bedroom Presidential Suites, which boast private plunge pools and entertainment decks. • A major highlight of the expansion is the introduction of Wyndham’s first Karma Beach Club, which will operate on absolute beachfront at Wyndham Resort Denarau Island. Turn the page to read all about this stylish new dining and entertainment hotspot. • The recently opened Mamacita Mexican Bar and Restaurant is quickly gaining a reputation for being the best dining spot on the island, with its mouthwatering Mexican fare, steaks, seafood and indulgent desserts. The restaurant’s special margarita has reached legendary status too! • The resort’s second lagoon pool has now been officially converted into the adults retreat pool, offering a tranquil escape complete with alcove spa areas for total relaxation. A swim-up pool bar and upper-deck bar carrying the Karma Beach Club brand completes this stylish new area. • Many environmentally sustainable features have been implemented including the use of local timbers, natural light and cross flow ventilation, energy saving lighting, water saving devices, plus energy efficient cooling systems. • To date over 1,144,756 man-hours have gone into the project over approximately 22 months. Stay tuned for more updates and booking information by visiting wyndhamAP.com/worldmarksp/denarau From top left to right: The adults retreat pool; new Reception building; accommodation features contemporary décor; the central walkway; rich mahogany timber accents blend with the Fijian surrounds; the exterior of Mamacita Restaurant. THE COUNTDOWN BEGINS 15 Wyndham Resort Denarau Island takes modern beachfront dining and entertainment to a stylish new level, with the introduction of Fiji’s first Karma Beach Club. DID YOU KNOW? atching the sun dip behind the horizon while feasting on decadent fresh seafood and tropical cocktails is the stuff holiday dreams are made of. Now internationally-renowned beach club brand Karma is bringing this experience to Fiji, opening the new Karma Beach Fiji bar, restaurant and beach club on the sandy shores of Wyndham Vacation Resorts Asia Pacific Denarau Island. After a day of island-hopping, sit back on bean bags and day beds, or choose a private pavilion to relax and listen to chilled-out tunes as gentle waves lap the sand. Karma Beach Fiji boasts a world-class menu inspired by the tropics yet influenced by the foods and casual Greek dining style of Mykonos. Indulge in a seafood feast of fresh lobster, shucked oysters and prawns, a platter of fine French cheeses, or Mediterranean tapas to share with friends. The luxe Karma experience can be enjoyed all day long, with scrumptious breakfasts, brunches and lunches on offer too. Karma’s in-house mixologist expertly designs Karma Beach Fiji’s signature cocktails, using only the finest spirits. Kick back with a Tau Martini, a Kaula Daiquiri or simply request your favourite mix. There’s also a range of delicious non-alcoholic cocktails and an expansive international wine list. Wyndham Resort Denarau Island’s main pool bar, now known as Karma Dua Tale Bar and Café will also feature Karma’s signature food, beverage and entertainment, as well as the newly constructed adults’ retreat pool bar, Karma Maravu Bar. Wherever you decide to quench your thirst, you can be assured of Karma’s world-renowned service and quality. Officially opened on Saturday 3 August, Karma Beach Fiji is undoubtedly one of the highlights of the soon-to-be-completed Phase Three expansion project at Wyndham Resort Denarau Island. Long, lazy days under the Fijian sun have never been so relaxing, with the addition of this blissful new beachfront sanctuary and its tantalising combination of haute cuisine, cocktails and tasteful music. Visit wyndhamAP.com/worldmarksp/denarau to start planning your next idyllic getaway to this island paradise. Karma Dua Tale means ‘one more’ in Fijian, while Karma Maravu translates as ‘calm’ or ‘tranquil’. Photo courtesy of Karma Beach Fiji. GOOD KARMA FOR FIJI Photo courtesy of Karma Beach Fiji. 17 Latest Travel Specials FROM YOUR EXCLUSIVE OWNERS-ONLY TRAVEL AGENTS... Bustling Bangkok Fire & Ice Hawaii & Alaska Cruise Combo Experience the Canadian Rockies Mexico & Miami Fly/Cruise Experience two different cruises and two different worlds! Book by 31 Oct 2013 to receive an EARLY BOOKING BONUS of $125* pp. Experience the Oceania difference! FROM au d 4,755 * $ PP T WIN SHARE T WIN 1,565* $ PP T WIN SHARE SHAR E PP FROM European Jewel Fly, Cruise & Stay Enjoy a leisurely paced, intimate group tour with excellent inclusions. Sail the Mediterranean in style! Must book and pay deposit by 22 Dec 2013 Includes: • Return economy airfares including taxes ex Sydney, Melbourne, Brisbane or Perth to Milan and returning from Rome • 17 nights twin share accommodation including 3, 4 and 5-night stays • Experienced tour manager and local guides • First class air-conditioned touring coach with maximum 30 passengers • End of tour tips and porterage (1 bag per person) • Buffet breakfast daily • 13 dinners including welcome, farewell and local restaurant dinners • All sightseeing, scenic drives and excursions as per the itinerary • Private boat tours on Lake Maggiore and Lake Como • Personal audio system whilst on tour FROM au d 4,729 * $ 2,079 * + 3,00 * 0 AUD PP T WIN FROM au d 6,095 * $ Book by 30 Sept 2013 18 TRAVEL SPECIALS OM aud Includes: • 4 nights hotel accommodation twin share • 2-day Rocky Mountaineer rail in RedLeaf Service from Vancouver to Banff (Silver/GoldLeaf upgrades available) • Breakfast and lunch whilst on rail service • Entry to Vancouver Lookout and Calgary Tower • Banff to Calgary tour including Banff Gondola • Summit Helicopter flightseeing • Rail station transfers in Vancouver, Kamloops and Banff • Luggage handling and National Park pass • Economy airfare including taxes from Calgary to Vancouver $ Includes: • Return economy airfares including taxes ex Sydney, Melbourne, Brisbane or Perth to Honolulu and return from Vancouver • 2 nights at the Pacific Beach Hotel in Honolulu in a partial ocean view room including breakfast daily • 13-night cruise from Honolulu to Vancouver in an inside stateroom including all meals onboard • 2 nights pre-cruise and 1 night postcruise at the Marriott Pinnacle in Vancouver in a standard room • 7-night Alaskan cruise in an inside stateroom including all meals onboard • Port charges, taxes, fees and gratuities Visit the famous Bridge on the River Kwai. FR Ultimate Italian Holiday PP T WIN SHARE Includes: • Return economy airfares including taxes ex Sydney, Melbourne or Brisbane • 3 nights at the InterContinental Century City, Beverly Hills in a double room • 3 nights at the Hyatt Regency, Miami in a double room • 10-night cruise on the mid-size luxury ship Oceania Riviera in an inside stateroom including all meals onboard and entertainment • Port taxes and charges • 3 nights at the Palazzo Resort Hotel Casino, Las Vegas in a suite • BONUS USD$100 shipboard credit *Terms and Conditions apply. Refer to page 2. Offers subject to availability. All advertised prices are twin share. For single travellers, a single supplement may apply. Flights from departure points other listed in thetooffers may incur additional prices charges. Ice Hawaii & Alaska Cruise Combo based on may tour departure on 1 *Terms and Conditions apply. Refer to than page those 2. Offers subject availability. All advertised are Fire twin&share. For single travellers, a single supplement apply. Flights Maydeparture 2014, surcharges may apply forlisted speciality on board cruise charges. and taxes, charges, surcharges gratuities change.on Experience the from points other than those in therestaurants offers may incur additional Fireport & Ice Hawaiifuel & Alaska Cruiseand Combo based subject on tour to departure 1 May 2014. Canadianmay Rockies on rail restaurants departure from Vancouver on and 26 May the earlyfuel booking bonusand cangratuities only be subject used towards additional services offered by Rocky Surcharges applybased for speciality onboard the cruise taxes,2014, port charges, surcharges to change. Experience the Canadian Rockies Mountaineer not against price, book 31 Oct Mexico & Miami Fly/Cruise based on cruise departure on 18 Mar 2014, andMountaineer taxes, port charges and fuel based on rail departure frompackage Vancouver on 26 Mayby2014. The2013. early booking bonus can only be used towards additional services offered by Rocky and not against surcharges subject change. Bustling Bangkok is valid for travelonbetween 27 Jan – on 31 Mar 2014. Ultimate Italian Holiday is and based departures Apr – 8 2014, package price,are book by 31 to Oct 2013. Mexico & Miami Fly/Cruise based cruise departure 18 Mar 2014, and taxes, port charges fuelonsurcharges are24subject toOct change. seasonal charges may apply, and must book and pay deposit by 22 Dec 2013. European Jewel Fly, Cruise & Stay based on cruise departure on 8 May 2014, and taxes Bustling Bangkok is valid for travel between 27 Jan – 31 Mar 2014. Ultimate Italian Holiday is based on departures 24 Apr – 8 Oct 2014, seasonal charges may apply, and must andand fuelpay surcharges are subject to change. book deposit by XXX. European Jewel Fly, Cruise & Stay based on cruise departure on 8 May 2014, and taxes and fuel surcharges are subject to change. Includes: • Return economy airfares including taxes to Bangkok ex Sydney, Melbourne, Brisbane or Perth • 4 nights at the Hotel Novotel Bangkok on Siam Square in a superior room, twin share • BONUS stay 4 nights, pay only 3 nights • Breakfast daily • Full day Bridge on the River Kwai tour including lunch • Morning Grand Palace tour • Return private car airport transfers T WIN SHAR E PP 7,949 * + 3,00 * 0 $ FROM AUD S HARE Includes: • Return economy airfares including taxes ex Sydney, Melbourne, Brisbane or Perth to Barcelona and return from Rome • 2 nights accommodation in Barcelona including breakfast daily • 7-night cruise onboard Oceania Insignia in an ocean view stateroom including all meals • Free speciality restaurants including 24-hour room service menu on cruise • Free unlimited soft drinks, bottled water, cappuccino, tea and juice on cruise • Free shuttles from port to city centre in many ports of call with Oceania Cruises • 2 nights accommodation in Rome including breakfast daily • All airport to hotel and port transfers • Port taxes and fuel surcharges CALL 1300 850 160 or email [email protected] 100 Club Members T Experience THE Two Privileges Platinum members who attended the 100 Club event shared the delightful story of how they met and how Wyndham played a part in their unique love story. Glenn and Siggy Covill from Brisbane, met through a friend on a day trip to Stradbroke Island in Queensland. Shortly afterwards, Siggy had to fly back to her home in England, but she and Glenn kept in touch. Not having the funds to fly to England, Club Owner Glenn turned to Wyndham for help. “I called the Travel Club to see what they could do for me. After a little planning I used all my existing Credits and borrowed Credits to purchase return flights to England for three-and- a-half weeks,” said Glenn. “Eight months later in April 2009, we exchanged our vows and have been happily married ever since, enjoying many breaks using our Credits,” he continued. Many happy wishes to Glenn and Siggy from the team at Wyndham. highlife S elected Privileges by Wyndham Platinum members experienced a weekend of unforgettable luxury during the inaugural Privileges Platinum 100 Club event, which took place on 31 May to 3 June 2013 on the beautiful Gold Coast. The exclusive event was attended by 15 Privileges Platinum members who have acquired a minimum of 100,000 Annual Privileges Qualified Credits. Enjoying the style and comfort of Wyndham Vacation Resorts Asia Pacific Surfers Paradise, the 100 Club members were treated to four days of exciting activities and luxurious experiences. A private tour of Wyndham’s Corporate Centre, including the Owner Services Centre, was followed by an intimate welcome cocktail party hosted by members of Wyndham Vacation Resorts Asia Pacific’s Executive Team. The night’s festivities included a spectacular performance by Aerial Angels Entertainment. The 100 Club attendees also discovered the Gold Coast’s relaxing side with a blissful massage at the Golden Door Health Spa and incredible dining showcasing the finest local fare. 100 Club members had their tastebuds satisfied with an a la carte lunch of lobster and eye-fillet steak at the penthouse suite at Jupiters Casino and a three-course dinner at Q1’s Skydeck. A highlight was the magnificent gala dinner at Sea World. Members sipped on a signature cocktail on arrival and enjoyed one-of-a-kind dining in Sea World’s Shark Bay, while a soloist provided entertainment and a Sea World representative educated members on the resident underwater creatures. 100 Club Love “A big thank you for your work in organising the whole weekend in such a way that it was beyond everyone’s expectations. All events ran seamlessly and to all the attendees, your attention to detail was unbelievable.” Jenny Wicks “Thank you so much for organising an amazing four days for us. Your attention to detail made us feel very special, thank you.” Vivienne Hallman “It was the most fantastic weekend!” Julie and Felix Thompson Not yet experiencing the benefits of Privileges by Wyndham? See your Resort Host during your next stay or contact Owner Enhancements to find out how. T :1300 703 721 E: o [email protected] (INCLUDE your Owner number) W:worldmarksp.com/privileges 20 privileges 100 club Take off with even more Interval benefits! Why not upgrade to Interval Platinum, our most prestigious level of membership, and experience more exceptional perks and privileges than ever before. Have you planned your next holiday yet? With Interval Platinum membership you will receive discounts off any Getaways you book so why not call us today to find out more! Interval Platinum includes all of our amazing Interval Gold benefits, such as ShortStay Exchange, VIP concierge services, Travellers’ Assistance, Interval Options, Cruise Exchange and hotel, dining and leisure discounts. In addition, with Interval Platinum, members receive AU$/NZ$50 off all Getaway bookings, free Guest Certificates (an AU$/NZ$49 value), access to Platinum Escapes (deeply discounted Getaways), Priority Getaway Viewing, Priority Pass Airport Lounge membership (worth AU$/NZ$99) and much more. Enjoy 10 per cent discount on Standard year-round fares with Etihad Airways, plus more! Additions to this benefit will be updated at IntervalWorld.com, so be sure to check back often (terms and conditions apply). WYNDHAM’S GLOBAL GROWTH hat an exciting time of growth it has been for the WorldMark South Pacific Club by Wyndham. In the past two years we have seen three new resorts added to the resort collection and next year that number will grow as we welcome Wyndham on William in the Melbourne CBD to our resort portfolio. We have also completed 10 resort refurbishments since 2011 and are preparing to officially unveil the much-anticipated expansion of Wyndham Vacation Resorts Asia Pacific Denarau Island in October. Wyndham Vacation Resorts Asia Pacific and the WorldMark South Pacific Club are of course part of a much bigger picture – the Wyndham Worldwide family of companies. All of Wyndham’s global operations have been experiencing a period of remarkable growth. For more information on upgrading your membership or to book your Getaway, please call an Interval International® Vacation Counsellor toll-free from Australia on 0011-800-4683-7825 or New Zealand on 00-800-4683-7825. Visit our website at IntervalWorld.com to enrol, renew or for more information. Introducing the New and Improved Interval International App. In addition to the Resort Directory, the Interval International App now includes the ability to book Getaways, watch intervalHD videos and bookmark your favourite resorts. If you’re an iPad or iPhone user, simply search the Apple App Store; Android users can reference Google Play. Story Continues wyndham’s global growth 23 Destinations Magazine chatted to Barry Robinson, CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific and Managing Director of Wyndham Hotel Group in the South Pacific, about Wyndham’s global growth and what it means for the WorldMark South Pacific Club. LODGING VACATION EXCHANGE AND RENTAL VACATION OWNERSHIP Destinations: How has Wyndham’s global expansion helped to grow the resort destinations in the WorldMark South Pacific Club? Barry Robinson: When Wyndham Hotel Group expanded its operations into the South Pacific in 2009, it presented Wyndham Vacation Resorts Asia Pacific with a great opportunity. We were able to strategically partner with our sister company to provide even more opportunities for the WorldMark South Pacific Club. In 2010, we began to acquire mixed-use properties in partnership with Wyndham Hotel Group. Our first acquisition of this kind was Wyndham Vacation Resorts Asia Pacific Surfers Paradise. These types of mixed-use resorts offer dedicated accommodation to both Vacation Owners and hotel guests. It is a successful expansion model, which has enabled us to grow the Club’s resort portfolio rapidly into iconic and desirable locations including Surfers Paradise and Port Douglas in Queensland and Phillip Island in Victoria. It has also recently provided us with the opportunity to commence development of a brand new property in the Melbourne CBD. Destinations: What kind of expansion has Wyndham Hotel Group been experiencing globally? Barry Robinson: Wyndham Hotel Group’s global operations have been expanding rapidly. In fact, Wyndham added more gross rooms to its development slate last year than during any year in the company’s history. As of 31 December 2012, the group had approximately 930 hotels and 110,700 rooms in the pipeline, of which 59% were new construction and 56% were outside the United States. As of 30 June 2013, Wyndham had approximately 7,410 hotels and over 635,100 rooms in its portfolio. Wyndham Hotel Group has iconic brands and hotel choices spanning every category, from upscale to economy. The company prides itself on providing hotel guests with exceptional customer service and great value. Wyndham Hotel Group brands include Wyndham® Hotels and Resorts, Ramada®, Days Inn®, Super 8®, Wingate by Wyndham®, Baymont Inn & Suites®, Microtel Inn & Suites by Wyndham®, Hawthorn Suites® by Wyndham, TRYP by WyndhamTM, Howard Johnson®, Travelodge® in the USA and Knights Inn®. The company also has a license agreement to franchise the Planet Hollywood® Hotels and Night® brands and provide management services globally. Select brands have been identified for growth in the South Pacific including Days Inn, Night, TRYP by Wyndham, Planet Hollywood Hotels and Ramada. The company’s loyalty program, Wyndham Rewards®, is the largest in the hospitality industry based on the number of participating hotels, and has nearly seven million active members. Destinations: What kind of growth has Wyndham Vacation Ownership seen globally? Destinations: What’s next? Barry Robinson: Wyndham Worldwide continues to be recognised as one of the most diverse, greenest and best performing hospitality companies in the industry. In 2012, the company was named FORTUNE Magazine’s Most Admired Company in the hospitality industry for a second consecutive year and was also ranked among the top 100 greenest companies in the US by Newsweek Magazine. Between 2009 and 2012, Wyndham Worldwide’s share price experienced 12 times the growth compared to Apple, who experienced six times the growth in the same period. Wyndham Worldwide has really paved its strong future by being the only hospitality company in the world to offer Vacation Ownership, hotel accommodation, holiday rentals and exchange networks under its three key business arms: Wyndham Vacation Ownership, Wyndham Hotel Group, and Wyndham Exchange & Rentals. In the Asia Pacific, we will continue to grow and look for opportunities to add more destinations to our resort portfolio and continually enhance the Vacation Ownership experience for our Owners. It is certainly an exciting time to be a WorldMark Owner. It is certainly an exciting time to be a WorldMark Owner. Barry Robinson: Wyndham Vacation Ownership has also seen incredible growth in the past year with the acquisition of Shell Vacations Club increasing its Owner base to close to a million Owners. Wyndham Vacation Ownership now has over 185 resorts throughout the United States, Canada, Mexico, the Caribbean and the South Pacific that represent approximately 23,000 individual Vacation Ownership units, making it the world’s largest Vacation Ownership company. MORE THAN 900,000 OWNER FAMILIES MORE THAN 185 VACATION OWNERSHIP RESORTS APPROXIMATELY 23,000 VACATION OWNERSHIP UNITS APPROXIMATELY 15,000 EMPLOYEES WORLDWIDE 24 wyndham’s global growth wyndham’s global growth 25 Club Tours EXCLUSIVE, ESCORTED GROUP DEPARTURES FOR WORLDMARK SOUTH PACIFIC CLUB OWNERS Egypt & The Nile W hether you are fascinated by history or mythology, you’ll find plenty to capture your imagination on this wonderful Club Tour to Egypt. Cruise down the mystical Nile River, visit the Temple of Luxor, take a guided tour of the famous Museum of Egyptian Antiquities and be entranced by the spectacular Sound and Light Show at the Great Pyramids of Giza. 15-day tour departs 10 Feb 2014 FROM au d 5,299* $ PP T WIN SHARE Japan 16-day tour departs 28 Mar 2014 FROM au d 7,599* $ PP T WIN 15-day tour departs 7 May 2014 FROM au d 4,559* $ 26 CLUB TOURS 18-day tour departs 9 Aug 2014 ee the best of Japan at its • 11 nights standard class most beautiful time – when accommodation twin share the cherry blossoms are in full including stays in Tokyo, Kyoto, bloom. This tour includes a stop Takayama, Hiroshima, Osaka and at Takayama for its festival, a Kanazawa touching stay in Hiroshima, staying • 2 nights accommodation twin in a traditional Ryokan in Hakone share in a traditional Japanese and a traditional tea ceremony and Ryokan in Hakone Geisha dance in Kyoto. • Touring by air-conditioned coach and Shinkansen (Bullet Train) Cost includes: • Return economy airfares ex • Sightseeing and meals as per Sydney, Melbourne, Brisbane, itinerary including welcome and Adelaide or Perth farewell dinners • Professional English speaking guide Cost includes: • Return economy airfares ex Sydney, Melbourne, Brisbane, Adelaide or Perth FROM au d 6,499* $ PP T WIN 27-day tour departs 27 Sep 2014 FROM au d 7,399* $ PP T WIN • 14 nights first class accommodation twin share including stays in London, Plymouth, Cardiff, Liverpool, Lake District, Ballachulish, Isle of Skye, Scottish Highlands, Edinburgh and York • Entry into the world famous Edinburgh Tattoo • Touring by luxury air-conditioned coach • Sightseeing and meals as per itinerary including local highlight dinners and farewell dinners • Professional English speaking guide and local expert guides SHARE Spain, Portugal & Morocco S oin us for one of the world’s most spectacular events – the Edinburgh Tattoo. Experience the massed pipes and drums, military bands, display teams, dancers and the haunting lament of the Lone Piper all set against the magnificent backdrop of Edinburgh Castle. You will also explore the best of Britain and enjoy the Scottish highlands. E njoy spectacular scenery and rich history as you experience the must-see sights of Spain, Portugal and Morocco. Explore Spanish cities adorned with intricate architecture, take in Portugal’s dramatic coastlines and historic cities, plus discover the exotic sights, sounds and aromas of Morocco’s colourful souks. Cost includes: • Return economy airfares ex Sydney, Melbourne, Brisbane, Adelaide or Perth • 23 nights first class accommodation twin share including stays in Madrid, Barcelona, Lisbon, Gibraltar, Casablanca, Marrakesh, Fez, Marbella, Granada, Alicante and Valencia • Touring by luxury 40-seat airconditioned coach • Sightseeing and meals as per itinerary including local highlight dinners and farewell dinners • Professional English speaking guide and local expert guides SHARE SHARE China PP T WIN Cost includes: • Return economy airfares ex Sydney, Melbourne, Brisbane, Adelaide or Perth • 8 nights first class accommodation twin share including stays in Cairo, Aswan and Alexandria • Touring by luxury air-conditioned coach • 4 nights onboard a five-star Nile River cruise including all meals whilst onboard • Sightseeing and meals as per itinerary including welcome and farewell dinners • Professional English speaking guide and local expert guides J UK & The Edinburgh Tattoo SHARE A journey through China is an experience to be treasured. Experience the majestic Yangtze River onboard the Victoria Cruise and visit the cosmopolitan city of Shanghai, the bustling city of Beijing, the Terracotta Warriors in Xi’an, and the panda reserve at Chengdu. Cost includes: • Return economy airfares ex Sydney, Melbourne, Brisbane, Adelaide or Perth • Domestic economy airfares and taxes • 9 nights standard class accommodation twin share including stays in Beijing, Xi’an, Chengdu and Shanghai • Touring by air-conditioned coach • 3-night Victoria Cruise on the Yangtze River twin share including all meals whilst onboard • Sightseeing and meals as per itinerary • Professional English speaking guide and local expert guides • Single entry Chinese visa for Australian passport holders • Local tipping^ for cruise and tour *Terms and Conditions apply. Refer to page 2. Offers subject to availability. All advertised prices are twin share. For single travellers, a single supplement may apply. Flights from departure points other than those listed in the offers may incur additional charges. ^China Club Tour price is inclusive of local tipping charge of USD$90, which is payable in China and subject to change due to currency fluctuations. Expressions of Interest 2015 L ooking to travel in 2015? Email [email protected] or call 1300 850 160 to register your expressions of interest for the 2015 Club Tours. Proposed destinations include: • Oman and the Arabian Sea • Mexico – Maya and Yucatan Peninsula • Canada and Alaska • South America • European Christmas Markets • Southern USA with Mississippi River Cruise • Castles and Lakes of the Black Forest, Bavaria and the Tyrol • Scandinavia and the Northern Lights • Luxury Collection – Africa CALL 1300 850 160 or email [email protected] Tastes of WorldMark Introducing Invitation by Wyndham ourmet Sharing the WorldMark secret of smarter holidaying is now even more rewarding, with the launch of the new Invitation by Wyndham referral program. Senior Vice President of Marketing and WorldMark Services, Mark Potgieter explains the program’s fantastic new benefits and how you can make an important difference to the growth of the Club. GETAWAYS Words by Tara Chilcott Destinations Magazine: What is Invitation by Wyndham? Mark Potgieter: I am really excited about this fantastic new initiative because not only does it offer great rewards for telling your family and friends about the WorldMark lifestyle, it also helps to grow the Club and put more dots on the map. You have already discovered a smarter way to holiday. Now you can connect your family, friends and loved ones to the fantastic lifestyle you already enjoy and receive great rewards along the way. Destinations Magazine: So how do referrals actually help grow the WorldMark South Pacific Club? Mark Potgieter: Every time you tell your family and friends about the amazing benefits of Vacation Ownership, you are not only helping them holiday smarter, but you are also helping to grow your Club. More Owners equate to more holiday destinations on the WorldMark map. That means more fantastic experiences and more unforgettable holiday memories. So Invitation by Wyndham creates great opportunities for everyone. There are currently more than 46,000 Owner families in the Club, so the opportunities for expansion are endless! Destinations Magazine: How will Owners benefit when they refer? Mark Potgieter: After listening to your feedback, Invitation by Wyndham was developed to offer more tangible rewards for Owners. Now you can enjoy amazing holidays more often. If you can spare some time to attend a presentation with your family or friends and they become Owners, you will receive AUD$400 off your levies. By successfully referring just a few friends each year, you can dramatically reduce or even remove your levy costs altogether! Invitation by Wyndham also rewards Owners with gift cards, which can be spent at a range of great stores. Destinations Magazine: Talk to us about the team and inspiration behind this great new initiative. Mark Potgieter: The Invitation by Wyndham Team is primarily dedicated to providing Count On Me! service to all Owners to help make sure you are enjoying your Ownership and getting the maximum benefits. They are also dedicated to helping you grow the Club so you have more great destinations to discover with your loved ones. Find out more or start referring now and enjoy great rewards! Visit: worldmarksp.com/invitation Phone: 1800 FRIENDS (1800 374 3637) Story Continues (NZ) 0800 440 418 TASTES OF WORLDMARK 29 Tastes of WorldMark Grab a quick bite at Shortgrain Canteen & Shop. J ust a short walk from Wyndham Vacation Resorts Asia Pacific Sydney, you’ll find Lovebite Café, a delightful slice of coffee heaven set amongst the buzzing skyscrapers of the CBD. The food is fresh and fast, and perfect for the health conscious. Get there early to secure a table then sit back and soak up the excitement of the city. 66 Goulburn St. For lunch with a difference, make your way to Din Tai Fung, the global chain famous for Taiwanese dumplings. While you’re there, take a peek inside the kitchen and watch the fascinating production process unfold. Try the refreshing lychee mint juice and xiao long bao pork dumplings. Arrive early or prepare to battle the queue! Level 1, 644 George St. Longrain has become a Sydney institution for fine dining, and is an easy three-minute walk from Wyndham Sydney. Situated inside a 110-year-old converted warehouse, Longrain takes diners on an unforgettable journey into exquisite Thai and Southern Chinese cuisine, designed to be shared in the traditional banquet style. Sip on Longrain’s signature cocktail, The Caipiroska, at the Bunker Bar, or pick up some Asian produce from the Shortgrain Canteen and Shop. Arrive between 6pm and 6.30pm to secure a table, as Longrain only takes dinner reservations for groups of six or more. 85 Commonwealth St. The Meat & Wine Co. overlooks Sydney’s Darling Harbour. QUICK BITES SYDNEY FAMILY-FRIENDLY: Just a 10-minute walk from the resort you’ll find Mammas Pizza Pasta Bar. Soak up the energetic surrounds and great atmosphere. RELAXED DINING: Enjoy a cold beverage and great views over Sydney Harbour at Opera Bar. As the name implies, this popular eating spot is located under the iconic sails of the Sydney Opera House. SOMETHING SPECIAL: For beautiful views over Darling Harbour, head to The Meat & Wine Co. for prime cuts of steak with African flair. Longrain Sydney. Left: Sam Christie. 5 minutes with Sam Christie LONGRAIN Owner Above left: Mouthwatering cuisine at RockSalt Modern Dining. Left: RockSalt chef Matt Jefferson. Above right: Tea smoked duck breast at Black Coffee Lyrics. Below: The popular Black Coffee Lyrics in Surfers Paradise. STYLE: Longrain Sydney has many guises; beautiful Thai dinner venue, late-night drinking den, a place to get a quick takeaway lunch or even somewhere to eat takeaway in beautiful surrounds. PERFECT MEAL: Sitting up at the bar enjoying a fragrant Thai curry and a glass of chilled rosé. WHY LONGRAIN? After 14 years, we have refined the experience for both locals and travellers alike. 5 minutes with MATT JEFFERSON ROCKSALT Co-owner/chef STYLE: RockSalt is fine dining with the top button undone! We pride ourselves on being relaxed and casual with exceptional food and exceptional service. PERFECT MEAL: The king prawn risotto with white truffle and salmon caviar is a RockSalt signature dish. Finish it off with our eclectic take on strawberries and cream. THE SCENE: There is a vibrant quality to the Broadbeach dining scene with so many options in such a small area. 30 tastes of worldmark QUICK BITES GOLD COAST FAMILY-FRIENDLY: Take the family to Pancakes in Paradise and enjoy all-youcan-eat pancakes while sitting at hot air balloonstyle tables. The kids will thank you! RELAXED DINING: You can’t beat a great surf club on the Gold Coast. The Northcliffe Surf Life Saving Club is just a seven-minute walk from Wyndham Surfers Paradise. SOMETHING SPECIAL: Venture a little further south to Nobby Beach and experience Hellenika for Greek cuisine. Expect to be impressed. Start your day the right way with a signature coffee and breakfast at Black Coffee Lyrics in Surfers Paradise. What started as a humble coffee shop two years ago has fast become one of the trendiest scenes on the coast. Relax in the rustic, old-world surrounds and order the field mushroom stack with eggs smothered in basil cream. Come back at night and experience the degustation menus and try their specialty prohibition cocktails! 41/3131 Surfers Paradise Blvd. There are plenty of top-class dining options within walking distance of Wyndham Vacation Resorts Asia Pacific Surfers Paradise. Make like a local and head to Alfresco on Elston Ristorante and Pizzeria for authentic Italian cuisine. This family-friendly restaurant offers gluten-free pizza bases and penne pasta. Cnr Hamilton Ave and Surfers Paradise Blvd. For something extra special, you can’t go past the stylish dining scene in Broadbeach, just a five-minute drive from the resort. Reserve a table at the highlyacclaimed RockSalt Modern Dining, named South East Queensland’s ‘Best Contemporary Restaurant’ in 2012. 15 Albert Ave, Broadbeach. Mark Dear World 5 minutes with CHEF SHANE AVANT THE LANDING QUICK BITES WANAKA FAMILY-FRIENDLY: Head to Alivate Restaurant for a family meal to remember. The lake views are stunning with great food to match. STYLE: A focus on Central Otago’s freshest RELAXED DINING: seasonal produce and local wines. Good service, sublime food. Make the short trip out of town and experience a slice of New Zealand history at Cardrona Hotel. It looks like something out of a black and white movie. PERFECT MEAL: Confit Mt Cook salmon, crème fraiche, preserved lemon and watercress, followed by crispy skin duck breast with pancetta and a star anise jus, finished off with a 70% dark chocolate marquise with berries and a sesame orange wafer. THE SCENE: Wanaka’s food scene is coming of age and starting to produce some great little restaurants and cafés, providing a diverse range of dining options. Above left: The Landing chef Shane Avant. Above centre: Cardrona Hotel’s outdoor fire. Below left to right: Succulent cuisine at The Landing; the rustic Cardrona Hotel. SOMETHING SPECIAL: For a taste of France, pay a visit to Bistro Gentil, a delightful restaurant with breathtaking views and an impressive art collection. T he land of the long white cloud is also the land of incredible seasonal produce. The Central Otago region is no exception, bursting with world-class eateries and innovative chefs. Before a big day of exploring, fuel up at Soulfood Organic Store and Café. Indulge in organic soups, pizzas and pastas, washed down with tasty juices and smoothies. Stock up on fresh bread and snacks at the organic store. 74 Ardmore St. Food is taken seriously in Wanaka, and nowhere more so than at The White House Café and Bar, just a five-minute drive from Wyndham Vacation Resorts Asia Pacific Wanaka. Settle down for a long, leisurely lunch in this beautiful art deco-style restaurant, which serves up mouth-watering food and breathtaking views of the Southern Alps. The menu has a Mediterranean flavour with lots of vegetarian options, complimented perfectly by an impressive New Zealand wine list. 33 Dunmore St. After a day spent exploring the natural wonders of Wanaka, there’s nothing better than a scrumptious meal in front of a crackling fire, and the perfect place to do it is at The Landing Restaurant and Bar. Indulge in contemporary New Zealand cuisine crafted from the finest local produce. Be sure to leave room for dessert and share the steamed date cinnamon pudding with someone special. The Landing offers an impressive selection of local wines too. The restaurant is just a five-minute drive from your resort. 80 Ardmore St. Owners, in 2O13, onths left m e re h t ly so with on ked yet? eptember, S f o d n holiday boo e b e lu h C t t ic a if c a We’re now rk South P r WorldMa u o y t o ys with g u e on holida have yo im t y lit a qu pend more y own. wner to s O n a e you alread m a t c a e h b w u f o o y , ost Remember ake the m iends, so m r f d n a ily our next your fam you plan y lp e h s u t , le ation team wner Educ O d e t a ic d As your de we do! at’s what h t – ange of y a lid ho held at a r n io ss e s n tio e ner Educa e call onlin o-face Ow conferenc -t a e in c a jo f r a o d, to ew Zealan Come along ralia and N st u A ss o r c n home. locations a of your ow t r o f m o c om the session fr and free! ctive, easy a r e t in , e tiv re informa sessions a n io t ion a c u d Our e m/educat marksp.co ld r o w t a d an be foun O (NZ). nd times c a s e t a d OO 85O 16 8 st O e t r la o ) e S h U T 5O 16O (A on 13OO 8 or call us e over! year will b e h t it w u kno , before yo But hurry erely, Yours sinc n r Educatio The Owne The Owne r Educatio n Team Team DISCOVER NEW ZEALAND PRINCESS CRUISES, Dawn Princess 13 Night Australia/ New Zealand cruise round trip Melbourne NEW YEARS CRUISE HAWAII ISLANDS P&O CRUISES Pacific Jewel 12 Night South Pacific cruise round trip Sydney NORWEGIAN CLUB CRUISES, Pride of America 7 Night Hawaii Islands cruise round trip Honolulu Selected departure in February 2014 Balcony Stateroom (Cat BE) Selected departure in December 2014 Inside Stateroom (Cat IF) Selected departures from August 2013 to June 2015 Inside Stateroom (Cat IX) NOW FROM NOW FROM NOW FROM AU PER PERSON TWIN SHARE plus 6000^ Privileges Qualified Credits AU PER PERSON TWIN SHARE plus 6000^ Privileges Qualified Credits AU PER PERSON TWIN SHARE plus 10000^ Privileges Qualified Credits $2186* $1912* (Additional pre-paid gratuities of $84pp) $1599* Meet your procurement team... From left: Anne Harper - Purchasing Coordinator, Malcolm Parker Director of Procurement and Jill Munro - Premiums Purchasing Administration. Above: Stylish apartments at Wyndham Vacation Resorts Asia Pacific Seven Mile Beach. Top right: Wyndham Vacation Resorts Asia Pacific Coffs Harbour - Treetops. Feel at Home on Holidays Wyndham’s procurement team is dedicated to sourcing the brands and appliances you know and love for a more comfor table getaway. BEAT THE WINTER BLUES CARNIVAL CRUISES, Carnival Spirit 12 Night South Pacific cruise round trip Sydney Selected departure in June 2015 Balcony Stateroom (Cat 8F) NOW FROM $1563 PER PERSON *AU TWIN SHARE plus 6000^ Privileges Qualified Credits SOUTH AMERICA MIDDLE EAST EXPERIENCE PRINCESS CRUISES, Golden Princess 17 Night South America cruise between Los Angeles and Santiago AZAMARA CLUB CRUISES, Azamara Journey 17 Night Middle East Experience between Mumbai and Athens Selected departure in December 2014 Balcony Stateroom (Cat BF) Selected departure in April 2014 Inside Stateroom (Cat 12) NOW FROM NOW FROM $1674 PER PERSON * AU TWIN SHARE plus 6000^ Privileges Qualified Credits $2574* AU PER PERSON TWIN SHARE plus 8000^ Privileges Qualified Credits It’s as easy as 1, 2, 3... SELECT, SEARCH and BOOK! For more information, call one our experienced ICE Cruises consultants on AU 1300 723 199 or NZ 0800 699 012 www.icecruises.com.au ^Privileges by Wyndham is provided by Wyndham Vacation Resorts Asia Pacific ACN 090 083 613 as the developer of the WorldMark South Pacific Club. Please see http://www.worldmarksp.com/privileges for further details. All deals are based on the Privileges Platinum member level and redemption of up to 20000 Privileges Qualified Credits. * Terms and conditions apply and are located at www.icecruises.com.au/terms.php. Prices are correct at the time of printing. Subject to availability. All travel is facilitated through ‘Our Vacation Centre Pty Ltd’ ABN No: 54 105 542 176 Travel License No: 3008099 TCF:4/8461. W hether you’re relaxing in a spacious self-contained beds and bedding from respected brands such as Sealy and apartment or a stylish hotel room, your holidays Sleepmaster. Premium brands have better warrantees, meaning with WorldMark South Pacific Club by Wyndham there’s less chance your accommodation will be missing any will feel like a home away from home. WorldMark’s goods undergoing repairs. quality accommodation features the same top-quality brands and For refurbishment projects and new resorts, the procurement appliances that you may use in your own home, providing you team partner with the property development team to implement with a sense of consistency and reliability. Wyndham Green initiatives such as natural flooring and ecoFrom bedding and wall paint, to fixtures and appliances, friendly paint. Wyndham Vacation Resorts Asia Pacific has a dedicated Purchasing 100% wool carpets for all refurbishments not only procurement team working hard behind the scenes to ensure guarantees modern and stylish accommodation, but sustainable your Club accommodation is consistently of the highest standard. living. Wool carpets are durable, resilient, a renewable resource Thanks to your prompt levy and naturally flame retardant. payments, the team is able to In apartments with kitchen facilities, you’ll find top- Both teams are also committed work with reliable suppliers of-the-range Fisher & Paykel appliances including to utilising low volatile organic to purchase furniture, fittings, compound (VOC) paints from dishwashers, fridges, ovens and cook tops. appliances and equipment for all Dulux in an effort to reduce 24 WorldMark resorts across the odour, toxins and to help the South Pacific. environment. In apartments with kitchen Wyndham is proud of its facilities, you’ll find top-of-the-range Fisher & Paykel appliances excellent business relationships with some of the region’s leading including dishwashers, fridges, ovens and cook tops, while suppliers, which allow us to acquire goods and services at the televisions are sourced from Philips, one of the world’s leaders in best possible cost, ensuring your Club operates efficiently and electronics. You can be sure of a restful night’s sleep with quality leaves sufficient resources for future works and refurbishments. FEEL AT HOME 35 Valuable Club Information on Demand anywhere • anytime Check out the floor plans in the Resorts section. Also find us at worldmarksp.com in the menu bar under Support. You asked and we listened! Introducing NEW RESORTS SECTION It’s more than FAQs! Find out more details on your Club resorts including: • Resort features • Location and resort maps • Apartment descriptions and floor plans • Plus more! LET YOUR MOUSE DO THE SEARCHING AT wyndhamAP.com/worldmarksp/online-support