Family Satisfaction – Striving to Provide the Best Care
Transcription
Family Satisfaction – Striving to Provide the Best Care
Fall/Winter 2012 Family Satisfaction – Striving to Provide the Best Care Hospice of Holland is known for providing exceptional quality end-of-life care. Satisfaction with our care is measured by surveying the families who use our services and their feedback is very important to us. We met that goal in three out of the four categories. In several areas, we scored near the top for satisfaction among the 1600 other hospices nationwide, using the same survey. Our survey return rate is 50% meaning, one out of every two surveys we send out is completed and sent back to us. That is a great return rate - our goal is 30%. Hospice of Holland’s goal is to be the best at providing hospice care to the communities we serve. The data show we are well on our way to meeting that goal. Our survey addresses how we provide coordinated care, attend to the needs of the family, communicate with family, and provide information about what to expect at end-of-life. Our overall goal is to be at or above the national average. www.hollandhospice.org | 616.396.2972 Ask For Us by Name Dear Friends: Torrey Husmann, MHA Executive Director You may have seen our current billboard message, “Ask for Us by Name” displayed in various locations throughout West Michigan. At first glance, the message appears simple, but for those facing end of life, it is part of a surprisingly complex picture. Welcome New Volunteers! October, 2012, 16 individuals graduated from the Hospice of Holland Orientation Program (HOP). All of our volunteers complete an 18 hour training session and an extensive background check to ensure we have highly trained individuals spending time with our patients. Facing a terminal diagnosis is complicated in and of itself. With 16 hospice providers currently serving West Michigan, individuals “making the first call” can feel very overwhelmed by all of them. To select the best care option, one must first understand all hospice providers are not the same. When it’s time, you may have to ask for the one you want - by name. Hospice of Holland is passionate about meeting the needs of individuals who are facing their final days. We serve patients in Ottawa, Allegan, Kent and Van Buren counties and have for over 31 years (and 9,000 patients). Our enthusiasm for providing the best in end-of-life care for our patients and their families is at an all time high. The addition of a second physician to the clinical care team, a 2nd disease specific care program, and high patient family satisfaction are just snapshots of what happened behind the scenes resulting in exceptional care. As we continue the efforts started 31 years ago, we are reminded what a privilege it is to serve our communities in this way. Thank you for your generous support, your positive feedback, and your donations to Hospice of Holland. You make high quality end-of-life care in West Michigan possible. Bereavement Counselor, Kathy Miedema, MSW, leads the HOP class. Highlights of HOP include an introduction and welcome from Executive Director, Torrey Husmann, followed by interactive discussions and group activities regarding family dynamics, psychosocial issues, and the grieving process. Social workers, bereavement counselors, and Medical Director Roger Phillips, MD, walk the group through the dying process to ensure they will be comfortable when they are with patients on their own. Congratulations to all 2012 HOP graduates! Thank you for choosing to serve Hospice of Holland in this way. For anyone considering hospice care for a loved one, please do not wait. Our families always tell us “we should have called sooner.” Call us direct. Ask for us by name, Hospice of Holland, you’ll be glad you did. Torrey Husmann, MHA Executive Director Volunteers left to right: Jayne Olig, Leanne VanHouten, Diana Merryman, Sheryl Ponstein 2 Adding More L ife In Their Own Words My brother Dan passed a couple of weeks ago and I just want to say how professional and loving your representatives were. As I am sure you hear I wish they would have been involved much earlier. However we had trouble getting a doctor to say no more treatments – something I am sure you have also heard before. I personally had to find the lead doc in GR and ask her to stop saying she was considering more chemo. As it was you guys only got involved about 2 days before he passed. I have heard about last messages and was given a book titled “Final Gifts” that gives plenty of examples of statements of individuals about to pass – the goal of the book is to share the idea that we do not pass alone. Just a few hours before Dan passed I was holding his hand and nodding off when I felt him squeeze my hand and when I looked up he looked like he regained strength he had a week before and as he looked at me he said “Mike they are calling my name” – how comforting for me to hear, and just a few hours later he passed. Mike Suman “I want you to know how happy and grateful we are for the excellent service rendered to my wife, Aileen, during weeks of loving care prior to her death on December sixteenth. Nowhere could there be such a dedicated staff who showed so much sincere care and love. Amazing!” Things I liked: 1. The professionalism and training your people have. 2. The natural empathy yet with an air of honesty they showed. 3. The truth we finally heard when your nurse got us in a circle and as painful as it was to hear she told us the truth about what stage he was in and what we could expect from Dan as far as stages, sounds, pain, etc. That was so needed by his immediate family. 4. The swiftness of how they put in the bed, removed the drugs no longer needed and switched him on drugs given to him by at least three doctors to drugs that allowed him to live and communicate as comfortable as possible. 5. Hearing the truth allowed us to get far away family members in to say their final messages which would not have happened if we did not have hospice. 6. The little things like a. Put a sign on the door of their home thanking people for coming but now is not the time for a visit but call this number if…… b. The swiftness of how they removed all evidence of them being in the home. c. How they told us all to call one number and not 911 or anyone else when he did pass and we did and they took care of everything. d. Coming in the middle of the night to confirm the passing – almost stealth like without the coldness of what the alternative of the police and EMS would have brought. to Every Day Sincerely, Earl Borlace Thank you! These two small words cannot convey the gratitude our family feels for the love, care and respect that all of you at Hospice House provided for our parents over these last seven months. You all made our mom and dad feel as if they were the only patients in your facility. Your ability to give such loving, personal and professional care is truly a gift….to know that every staff member in the building truly cared about our parent’s well being made the journey less painful. The Family of George and Shirley Christman “Thank you for arranging for the meeting space and tour and wonderful dinner! The Hospice House is just a wonder of amazing planning and beauty and is so needed for those who occupy the space.” Arlene Welling, member of Holland Hospital’s Margaret P. Hummer Guild Did you know the Hospice House is available for your group’s meeting & tour? 3 2012 Celebration Gala Our heart-felt thank you to all who attended, sponsored and helped to make the 2012 Celebration Gala a success for our patients. On Thursday, May 17, at Laketown Golf & Conference Center, delicious dishes from the chefs of 10 of the finest area restaurants and bakeries, unique auction items, great music and good company resulted in $130,800 for the Tulip Tree Fund. Thank you all. SPONSORS Executive Director Anonymous Dick & Ethie Haworth Lakeside Mechanical Contractors, Inc Producer Jim & Ginger Jurries Request Foods, Inc. Screenwriter Worksighted, Inc. Crown Motors Michigan Freeze Pack Shoreline Container Leading Actor Bradford Company Carol Wedeven Comerica Bank Dan Vos Construction Company Dick & Betsy DeVos Foundation Fifth Third Bank Fillmore Equipment Inc Gregory Kanaar John & Linda VandenBos Lighthouse Insurance Group Polarity Electric Inc Thornapple Brokerage Tolman’s Wholesale Meats Torrey & Julie Husmann Trans-Matic Mfg Co. Vogelzang International Corp. Warner Norcross & Judd LLP Supporting Actor R. E. Barber Ford, Inc. Global Parts Source Acrisure AD Bos Vending Services Ameriprise Financial Anonymous 4 Bravo Systems, Inc. Bremer Authentic Ingredients Brewer’s City Dock Creme Curls Don & Minnie DeWitt Dykstra Funeral Homes, Inc. Gentex Corporation Heritage Packaging Machinery Mark & Giny Hoekman Industrial Control Automation Meijer Inc. Midway Machine Technologies Multi Packaging Solutions Quality Air Heating & Cooling Inc Schreur Printing & Mailing Bob & Connie Sikkel The Bank of Holland West Michigan Uniform Sponsor Ben’s Rubber Stamps Bertha Hren Lipton Bill & Diane Ryckbost BJW Berghorst & Sons Inc Bob & Beryl Jansen Boerman Law Offices Boer’s Transfer & Storage Dr. Adam & Kristine Fogg Dr. Clare & Joan VanWieren Dr. Tom & Linda Bock Ken & Margaret Elhart Ed & Joan Fuder Geenen & Kolean PC Godwin Plumbing and Hardware Grassmid Transport Greg & Susan Griffith J & V Plumbing Inc Janssen Farms Hatcheries John & Ann Query Lee & Linda DeVisser Lou & Nancy Kincaid Mall City Containers, Inc. Mark & Susan LaFontaine MI Holiday Gifts LLC Michigan Commerce Bank Murdoch Marketing Nephew Fabrication Inc Oakes Carton Company Purity Cylinder Gases Inc Robert DeNooyer Chevrolet The Insurance Group CELEBRATION COMMITTEE Tim Blackburn Laurie Callari Laura Durham Beth & Larry Erlandson Stacy Kamphuis Betsy Rhein Barb Slikkers Maggie Stone Torrey Husmann Ann Schutt Denise Stancill Mark VanFaasen CULINARY TEAM Alpen Rose Crazy Horse Steakhouse Curragh Irish Pub Holland Cakery & Sweets Hope College Catering Pereddies Piper Restaurant Respite Cappuccino Court Salt & Pepper Grill Second Floor Bakery The Gilmore Collection Tom Nienhuis Catering AUCTION & SERVICES DONORS Alle Rue No. 133 Art and Angels Art Glass Alcove Back to the Fuchsia Bella Vita Borr’s Bootery Butch’s Dry Dock David & Laurie Callari CGI Motorsports Clearbrook Golf Club Crane’s Pie Pantry & Restaurant deBoer Bakkerij deVries Studio Dirkse Capital Management Don’s Flowers & Gifts Elhart Automotive Evergreen Commons Everyday People Cafe Felt Mansion Fenn Valley Winery & Vineyard Fustini’s Girlfriend’s Fit Club Globe Design & Vision, Inc. Grand Haven Golf Club Grattan Raceway Gretchen’s Landing Harbor Health & Massage Hardie Jewelry Holland Ace Hardware Holland Peanut Store Holland Symphony Orchestra Home & Company Hope Summer Repertory Theatre Hudsonville Ice Cream Ideal Window Cleaners Images It Is What It Is Ivy Inn jb and me Ginger Jurries Ken Keuning Kilwins of Holland Knickerbocker Theater Lakeshore Pilates Laketown Golf & Conference Center Lakeview Lanes Landsharks Laura Jean Lily’s Limo Maplewood Hotel Mason Street Warehouse Mermaid Bar & Grill Michigan Photobooth Mill Pond Realty MiPhotoBooth Model Drug Store Nature’s Market Al Nienhuis Nines Gallery Phillip & Son Jewelry Protech Automotive Services Pumpernickel’s Quaint Cottages Quality Car Wash Request Foods, Inc. Betsy & Brad Rhein Jenny Sak Saugatuck Area Charterboat Association Saugatuck Brewing Company Shaker Messenger Sinbad Vern & Deb Slagh Alex Slikkers Soulz of Rhythm Spice Merchants Star Of Saugatuck Boat Cruises Studio K Clothing Co Tamara’s Cooking Classes, LLC The Butler The Butler Pantry The Olive Mill Thomas A. Davis Jeweler Tip Toes Joe VanFaasen VanWieren Hardware Velo City Cycles VonIns Photography VS Flowers Walter the Wonderful Inc WayPoint Restaurant Wendy Wise Originals Wicks Park Bar & Grille Winding Creek Golf Course Worksighted, Inc. Zeeland Hardware Zeeland Schwinn Adding More L ife 2012 Vander Leek Cup Hospice Regatta On Saturday, August 18, great weather, two beautiful lakes, 3 yacht clubs, 10 sailboats, 43 dinghies, 2 spectator boats, 500 dinners, 1 very big building and an excellent band added up to lots of fun and $70K to aid our patients who must rely on the Tulip Tree Fund. Thank you. Thank you. Thank you - to all who participated, donated* & volunteered. *Including Bayshore Yacht Club kids & parents who collected $403.50 of returnable bottles & cans! Sponsors: Commodore Grand Rapids Auto Auction Mike & Gayle Grotenhuis Tom & Sue DenHerder Mark & Rhonda Capel Holland Charter Township Lamar Construction Company Captain Bayshore Yacht Club Mark & Susan LaFontaine Dave & Mary Slikkers United Federal Credit Union Holland Terminal, Inc. Jim & Ginger Jurries Betty Miller Quality Oil Company First Mate Mike & Kim Eilander Rich & Lisa Mosher Ronnie Richards Peter & Susan Krupp Barnes & Thornburg LLP Charter House Innovations Foster Swift Collins & Smith PC Galati Yacht Sales Torrey & Julie Husmann Randy & Judy Johnson Fred & Pat LaFontaine Lakewood Construction Vander Leek Builders Inc Waddell & Reed Inc. Western Michigan Pathology Associates David & Jan Zessin to Every Day Crew Fowler Chiropractic Occupational Rehabilitative Services Edmar Manufacturing Inc Jon & Sarah Grotenhuis Sponsor Jacob Vriesema Itty Bitty Bar John & Mary Walker Dan & Joan Deleeuw Vern & Marcia Brummel CDR Disposal Service Chris & Lynn Cronin GMB Architecture + Engineering Ben & Julie Grotenhuis Lake Truck Sales Sam & Jean Martin Jim & Robin Moomey Mitchell & Karen Padnos Premier Lakeshore Title Tom & Coreen Slanec Lois Sligh Jacob & Helen Smith Jeff Vanderveen Bob & Mary Jo DeJong Mike & Elenor Bremer Richard English Paul & Annette Masselink Milton & Barbara Rohwer Douglas Slade Anonymous Bob & Mary Malone Rod & Anne VanTol Donors of in-kind items & services: Anchorage Yacht Club Amber Lee Bailey Bayshore Yacht Club Big Lake Outfitters Veronica Bosgraaf Doug & Melissa Brenner Coast 2 Coast SUP Coral Gables DeLeeuw Lumber Valerie Dietsche Don’s Flowers & Gifts Douglas House Inn Down the Hatch Party Store Drummond Marine Euro Lighting Designs Four Corners Framing Gordon Food Service Great American Bagel Great Lakes Ford Lincoln Haworth Inn & Conference Center Mike & Darci Hengst Hoity-Toity Holland Peanut Store Annie Hotwagner Hudsonville Ice Cream Itty Bitty Bar James Brandess L Salon Mark LaFontaine Lake Effect Gallery Landsharks Rod Leonard Lia Sophia Jewelry Sales Logan’s Roadhouse Macatawa Bay Yacht Club Macatawa Legends Robin Moore MVP Athletic Club NBE Inc. Newnham SunCatcher Inn Paint-a-Pot Panera Bread Remembering Loved Ones on Memorial Sail Ken Parker Peek a Boutique Joel Petroelje, Auctioneer Shelby Phipps Port Sheldon Party Store Quality Car Wash Ralcorp Frozen Bakery Products RE/MAX Lakeshore Salubrity Vida Health Spa Saugatuck Dune Rides Scooters Cafe & Pizzeria Ship’n Shore Motel Spectators Sports Bar & Grill Star Tickets Chris Steele, Caterer Stella & Dot Suburban Inns Sweet Heavens! Taylor Rental Team Marketing LLC The Bag Lady Purse Store The Hickory Pit Tres Jolie Salon Two Lous Two Men and a Truck Valley City Linens Brenda VanderLeek Shelby VanDyke Leona Vereeke West Marine West Michigan Molding Wicks Park Bar & Grille Winding Creek Golf Course Wolf’s Marine Wyrick Company, Inc Xtreme Auto Group Yacht Basin Marina Zeeland Lumber Regatta Committee: Pete Beukema Sue & Bob Bladek Matt DenHerder Carol Genzink Darci Hengst Jack Knoblauch Gwenn Kolk Susan & Mark LaFontaine Kelly Lappinga Jeff Nienhuis Dee Dee Rusch Julie Shoemaker Coreen & Tom Slanec Brenda Vander Leek Sheri VanMalsen Ann Schutt 5 Individuals Honored by Donations IN MEMORY OF: Phyllis Aalderink Peggy Alexander Douglas Arnold Herman Assink Karin Atherton Ken Auwerda Alberta Bakker Cynthia Bale Homer “Beezie” Bale Sandra Bale Janet Banger Shirley Barense Earl Barkel Paul Barkel Ray Barrett Luella Fern Bartels John Bartley Patricia Baumann Robert Baxter Helen Beauchamp John R. Benson Marilyn Berens Paul Berens Ned Bergsma William Berrevoets Michael Bevins Leon Billings Lola Bing Billy Bird Ruth Bird Andrea Bishop John Blair Lucille Blauwkamp Pamela Bluekamp Roger Boersen Henrietta Bolhuis Thelma Bolhuis Gertrude Bomers Mary Borgman Hyo Bos John Jay Bosch Jone Bosch Marian Bosma Lucille Bouwman Mary Bouwman Keith Bradmiller William “Bill” Brady Richard Bramer Sr. Beverly Brandt Verna Bremer Opal Bridges-Dunlap Edna Brinks Rondell Brinks Clarence “Cal” Brower Mark Brower 6 Robert Cannell Tomas Cantu, Sr. Charles Cherrie Colleen Cherrie Mary Cherrie Robert Christensen George Christman Shirley Christman Patrick Coffield Ivan Compagner Luella Compagner Gerald Cosgrave Graham Cross Jim Cullom William Cutler Elisabeth deBoer Cora Decker Louis Decker Albert DeJonge Alda DeJonge Aljean DeJonge Catherine Dekker Jason DeKock Charlotte DeVries Gene Alma DeVries Jason DeVries Sharon DeWent Roger DeWys Angeline Diepenhorst Howard Diepenhorst Sharon Diepenhorst Katherine Donnelly Joseph Dooley Lori DoubledayNorthrup Paul Douma Jim Dozeman Johanna Driesenga Charles Duskin Anna DykemaVanTatenhove Harriet Dykstra Robert Dykstra Jr. Rosemary Dykstra Donna Eady Margaret Edwards Nellie Elders Joe & Lucille Fabiano William “Bill” Fabiano JoAnn Feig Melinda Fierro Louise Fisher Helen Folkertsma Irene Fritz Eugene Gaiser Elaine Garvelink 4.1.12 – 10.1.12 John Gaydos Janet Geertman Gerald Gerrits Margaret Gonder Richard Gordon Bernard Greving Ann Grissen Jane Gunneman Violet Halstead Harold “Hammie” Hamberg Robert Hartman Ronald Heemstra Helvi Heikkinen Reta Heller Dinah Hertz Hilda Heyboer Scott Hilbink Joshua Caleb Hobson Richard Hoerner Donald Hoppen Pamela Horn Russell Horn Bill Hovenga Chester Hulst Mildred Huyser Barbara Interbitzen Benjamin Jansen Eleanor Jensen William Jerue Clarence & Frieda Johnson Eleanor Johnson Thelma Johnson John Juros Kyle Jurries Leona Kalmink Pamela Kammeraad Nicholas Kamphuis Thomas W. Kapenga Reinder “Rhine” Kars Judy Kempkers Donald Kidwell Janet Kiel Albertha Klein Victor Kleinheksel Everett “Ets” Kleinjans Beverly Knoll Henriette Koenes John Kollar Sara Koning Erwin Koops Mildred Koops John Koppenaal Hazel Kossen Evelyn Kraak Richard Kraker Cassandra “Sandi” Kuipers Evelyn Kuntz Patricia Kuyers Theresa Langkamp Doris Langworthy Stanley Langworthy Ruth Leach Dorothy Leahy George LePoire Rena Lindeberg Thomas Lokker Jeffrey Long Gladys Lucarelli Larry Lugten Reka Manning Roger Mapes Elizabeth Markes Florence McCarn Michael McGlaughlin Marybeth McKinney Sheila McLean Viola McPeak Alfred Medendorp Alvin Meiste Fred Menken Pete Meshell Kenneth Meulenbelt Carol King Meyer Mary Jo Meyer Hilda Miedema Steve Miller Dennis Minnema Marge & Harold Mintz James Mokma Donna Molendyk John Molendyk Sally Morris Burdette Mulder Patricia Murphy John Myaard Raymond Naber Alan Nagelkerk Harvard Nagelkirk Hazel Nagelkirk Charles Nivison June Nyhuis William Oberholtzer Barbara Orloff Ruth Overbeek Lee Overway Anna Paauwe Billy Pankey Marilyn Patterson Eliza Paulin Robert Payne Bruce Pearson Fran Peeks Rev. Warren Pendell Steve Pendley Sal Perez David Peterson Nhuan Pham Dale Pifer Edna Pippel Hazel Plakke James Ponstein Rev. Chester Postma Kevin Raap Richard “Dick” Rademaker Eileen Rankens Alma Reed Carl Reimink Leon Reimink Edward Riemersma Bill Robertson Beatrice Rodriguez Cotton Lloyd Rogers Louise Rogers Donald Rolph Marian Romich Vern Rowan Shirley Rowe Bethany Rozema June Ruprecht Lyle Sanders Harriet Schaftenaar Ruth Schierbeek Rev. Dr. Carl Schroeder Stanley Schrotenboer Theressa Schrotenboer Lloyd Scott Dora Scudder Brian Scully Miriam Secker Carl Selover Lee Sessions Frank Sherburne Jr. Shiloh Ethel Shindle Herman Shumaker Elaine Slager Vivian Slager Robert Sligh Robert Sluiter Marjorie Smith Doris Souter Alice Spoolstra Eugene Sprik Helen Stam Adding More L ife In memory of, continued Cathy Staskiewicz Lois Stevens Lois L. Stevens Leon Streur Shelby Streur Lia Stronks William Robert Studer, Sr. Danny Suman Marie Susemihl Charles Sutton Ed Tarr Robert Taylor Marcia TenBrink John Thake James Thomas Terrance Thornton Lorrin Tien Donald Timmer Lester Timmer Don Tindall Sue Tisdale Marcella Toering Dwayne Tubergan Jean Valuck Lori VanAntwerp Lileeth VanArk James VanBruggen Mr. & Mrs. John VanDam Joy VanDam Anna Bell VanDenBeldt Mary “Pat” Vandenberg Geraldine VandenBrink Menser VandenHeuvel Mary Ellen VanderHill Bonnie VanderMeulen Earl VanderMeulen Lyle VanderMeulen Albertus VanderVeen Emily VanDyke Marvin VanEck Arloa VanKoevering Dale VanLente John “Joe” VanWyk Clarence Veldhof Raymond Veldman Jeneen VerBeek Melinda VerBeek Edwin VerHage Gerrietta VerHage Cathy VonIns Carol Vork Rickey Voy to Every Day Harvey Vredeveld Stan & Florence Wade Bertha Walters Debbie Walters Hans Walters Jacoba Walters Maria Walters Steven Walters Sietso “John” Watjer Jim Watling Marie “Betty” Weatherwax Fred Weaver Stuart & Alice Webb Jerry Weener Lynn Welsch William Welsch Marjorie Westrate Dorothy Whelan William White Doug Wieland Arlene Wierenga Mary Lou Wigger Patricia Wodarczyk Chuck & Mary Wood Frances Ysseldyke Sharon Zandbergen Elmer Zeerip Marie Zingle Iola Zoodsma Vincenza Zukowski Florence Zuroske Tressa Zuverink IN HONOR OF: John Armbruster Terry & Karen DeRoo Laura Durham Herb Eldean Hospice Staff Alice Jansen Linda Lamberts Cindy Lucas Bill & Darlene Qualls Junior & Frances Schreur Tamra Simmons Pamela Simpkins Kenn Slager David A. Slikkers Jerry VanDyke Lois Williams Thank You De Bruyn Seed! Did you know 160 pounds of birdseed are consumed at Hospice House every 3-4 weeks? Our patients and families frequently express their joy in having bird feeders outside their windows at Hospice House. Please join us in thanking everyone at DeBruyn Seed in Zeeland for the generous donation of bird seed they continue to supply for this purpose. Thanks, De Bruyn, for helping to make the Hospice House a special place for our patients and their families. Ken De Bruyn of De Bruyn Seed Meet Tod Wyn, MD Hospice of Holland welcomes a new face to its team of experts caring for end-of-life patients in West Michigan. Tod Wyn, MD, has accepted the position of Associate Medical Director working in tandem with Hospice of Holland’s Medical Director, Roger Phillips, MD. Dr. Wyn served 16 years as an emergency room physician at Hackley Hospital in Muskegon, Michigan. Dr. Wyn was a full partner and a Vice President of West Michigan Emergency Services, the provider of ER physicians for Hackley Hospital. In addition Dr Wyn was active on various committees in the hospital, including the Code Blue Committee and chairman of the Stroke Team Committee. Dr. Wyn recently completed a fellowship in Palliative Care Medicine. Welcome Dr. Wyn! 7 NON-PROFIT ORG. US POSTAGE PAID GRAND RAPIDS MI PERMIT 657 270 hoover blvd holland michigan 49423 Providing the most compassionate and highest quality end-of-life care through physical, emotional, and spiritual support. To receive future newsletters by email, or to request no further mailings, call 616.396.2972, or email [email protected] Hospice of Holland’s Newest Specialty Care Program Introducing Hospice patients with congestive heart failure often experience difficult symptoms causing pain, anxiety and repeated trips to the hospital. The new Take Heart program provides a full range of extra support and education to help end of life patients and their caregivers reduce CHF symptoms and hospitalizations. “In my 26 years practicing medicine, I have seen how difficult it is for patients, families and physicians to cope with and manage congestive heart failure. The Take Heart program is making that task easier. By providing education and extra support in the home, we can treat difficulty breathing, pain and other symptoms, making end of life more comfortable for these patients and their families.” Learn more about Take Heart, or refer a patient, by calling 616.396.2972 to speak with an admissions professional. Or see www.hollandhospice.org. www.hollandhospice.org | 616.396.2972 -Roger Phillips, M.D. Hospice of Holland Medical Director
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