Nexio Backup and Recovery

Transcription

System Guide
11/2/2015
175-100271-00 RevE
System Guide
Publication Information
© 2015 Imagine Communications Corp.
Proprietary and Confidential.
Imagine Communications considers this document and its contents to be proprietary and confidential.
Except for making a reasonable number of copies for your own internal use, you may not reproduce this
publication, or any part thereof, in any form, by any method, for any purpose, or in any language other
than English without the written consent of Imagine Communications. All others uses are illegal.
This publication is designed to assist in the use of the product as it exists on the date of publication of
this manual, and may not reflect the product at the current time or an unknown time in the future. This
publication does not in any way warrant description accuracy or guarantee the use for the product to
which it refers. Imagine Communications reserves the right, without notice to make such changes in
equipment, design, specifications, components, or documentation as progress may warrant to improve
the performance of the product.
Trademarks
Product names and other appropriate trademarks, e.g. D-Series™, Invenio®, PowerSmart®, Versio™ are
trademarks or trade names of Imagine Communications or its subsidiaries.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation. All other trademarks and
trade names are the property of their respective companies.
Contact Information
Imagine Communications has office locations around the world. For domestic and international location
and contact information, visit our Contact page
(http://www.imaginecommunications.com/company/contact-us.aspx).
Support Contact Information
For domestic and international support contact information see:





Support Contacts (http://www.imaginecommunications.com/how-buy/contact-us)
Worldwide Support e-mail ([email protected])
Customer Community Portal (http://app.imaginecommunications.com/customercommunity)
Warranty & Contract Information
(http://www.imaginecommunications.com/services/customer-care)
Academy Training (http://www.imaginecommunicationsacademy.com)
11/2/2015 | Page 2
System Guide
Contents
Contents
Nexio Backup and Recovery System Guide ............................................................ 4
WIM Image Preparation ........................................................................................................................... 4
Backup and Recovery Interactive Flowchart .......................................................... 5
Recovery Stick Available?....................................................................................... 6
Boot to the Recovery Stick ..................................................................................... 7
Access the Boot Menu .............................................................................................................................. 9
Capture a WIM Image .......................................................................................... 11
Reboot Server After Capturing a WIM Image......................................................................................... 13
Apply a WIM Image.............................................................................................. 16
Format Operating System Drive ............................................................................................................. 16
Apply WIM Image ................................................................................................................................... 18
Reboot Server After Applying a WIM Image ...................................................................................... 20
Windows Activation and Updates ........................................................................ 22
Prepare a New Recovery Stick ............................................................................. 23
Download Recovery Boot Files ............................................................................................................... 23
Format USB Stick .................................................................................................................................... 24
Copy Files to USB Stick ........................................................................................................................... 26
11/2/2015 | Page 3
System Guide
Nexio Backup and Recovery System Guide
Nexio Backup and Recovery System
Guide
Nexio® Server systems ship out with very specific configuration details for the Nexio software, for its
operation of Microsoft Windows, and the special drivers included with each unit to ensure optimal
operation.
Imagine Communications maintains an original image backup of each recent Nexio server based on the
Microsoft Windows Imaging Format (WIM). These WIM images provide a trouble-free method for
returning a Nexio server’s software installation back to its original factory default condition.
In addition, it is our recommended practice that a second WIM image of Nexio servers be made after
they have arrived on site and have been configured to each customer’s specifications. Then, with each
future software upgrade, it is a good practice to continue to capture a WIM images for each succeeding
upgrade.
WIM Image Preparation
A Nexio server drive can contain many gigabytes of data, not all of which needs to be stored on a
captured WIM image. Before going through the steps laid out in this guide it is a good idea to remove
any extraneous temporary and log files that would only add bulk to the resulting WIM image.
Follow these steps to help clean up a server’s C: drive prior to a WIM image capture:
1. Use the Windows utility Disk Cleanup to remove unneeded Windows files. The application can be
found by clicking on the Windows Start button and navigating to All Programs > Accessories >
System Tools > Disk Cleanup.
2. Clear out log data currently captured in the Event Viewer applet. The applet can be found by clicking
on the Windows Start button and navigating to All Programs > Administrative Tools > Event Viewer.
In the applet, select the Windows Logs for Application and System. Under the Action menu item,
select Clear Log.
3. Manually remove Nexio log files and other backup files from the following locations:
a. C:\VR\logs
b. C:\VR1\logs
c. C:\VR1\Log Files
d. Any folder named Logs or Log Files under the application folders found under C:\Program
Files\Harris and C:\Program Files(x86)\Harris
e. C:\Install
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System Guide
Backup and Recovery Interactive Flowchart
Backup and Recovery Interactive
Flowchart
This guide will walk you through the steps needed for making use of WIM images as part of your Nexio
backup and recovery processes. Depending on the Nexio platforms at your site and the equipment
shipped with them, the steps required to implement these processes are slightly different. We have
prepared a flow chart to give you step-by-step procedures needed to create and/or restore your WIM
images.
This guide is not intended for you to read the pages in absolute order. Instead, you will be following a
flowchart which is individualized based on the Nexio platform in use, the tools at hand, and the goals
you are trying to achieve.
To use this flowchart, follow the arrows and click the page number to skip to that page for detailed
instructions. After completing those instructions, click the "Return to the Flowchart" link to return to
this flowchart, then follow the arrows to the next appropriate step.
Begin Procedure
Recovery Stick
Available? (on page
6)
Prepare a New
Recovery Stick (on
page 23)
Boot to the
Recovery Stick (on
page 7)
Capture a WIM
Image (on page 11)
Apply a WIM Image
(on page 16)
Reboot Server After
Capturing a WIM
Image (on page 13)
Reboot Server After
Applying a WIM
Image (on page 20)
Windows Activation
and Updates (on
page 22)
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System Guide
Recovery Stick Available?
Recovery Stick Available?
Most current Nexio server platforms ship from the factory with a USB stick called the Recovery Boot
stick. Some platforms include the USB stick inside the chassis of the computer. Others include it with the
shipping material external to the server. If one is not available, you will need to provide a blank USB stick
with available space of at least 16 GB.
No matter the location or source of your boot stick, it is extremely important to first check for viruses
prior to following the rest of these instructions. Make sure the antivirus definitions for your antivirus
program are up-to-date, insert the USB stick, and run a full scan against it. Allow the program to search
for, detect, and remove any infections. If found, follow any instructions necessary to eliminate the virus.
Note: Antivirus protection may be enabled on Nexio platforms. However it is important when full scans
are being run on them that the Nexio is not currently involved in on-air operations. Please review the
Nexio Video Server Anti-Virus and Windows Update Policy available for download from the Imagine
Communications customer portal.
The next step depends on whether you already have a Recovery Boot stick available:
1. If Yes, go to Boot to the Recovery Stick (on page 7).
2. If No, go to Prepare a New Recovery Stick (on page 23).
Note: All of the procedures for preparing a new Recovery stick must be performed on a 64-bit Windows
7 PC.
If you wish to return to the flowchart, click this link (see "Backup and Recovery Interactive Flowchart" on
page 5).
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System Guide
Boot to the Recovery Stick
To make use of the Recovery Boot stick, your Nexio server must be prepared to boot off the contents of
the stick. It is not enough to launch normally into Windows and access the files on the USB stick. The
method for booting to the stick depends on which Nexio platform you are accessing.
Review the list of platforms below to determine which of the following steps are required.
USB Boot Access
BIOS
Prep
Nexio Platform
Nexio+ AMP Gen 9
F-Key
Boot
Menu
F11
Nexio AMP Gen 7
NX2801
F11
Nexio AMP Gen 6
NX3801
F11
Nexio AMP Gen 5
NX3801
F12
Nexio AMP Gen 1 - 4 NX3601
F12
Nexio Volt Gen 2
NX1801
F11
Nexio Volt Gen 1
NX1401
Yes
F11
Versio
F11
NX1011 Series
F11
NX1010 Series
Yes
F11
Those platforms which require preparation within the computer’s BIOS settings cannot boot off of a USB
stick by simply selecting the appropriate F-Key during POST (Power-On Self Test). Instead you must make
a change in the BIOS settings of the computer in order to correctly access the USB stick.
If BIOS preparation is not required for your selected platform, go to Access the Boot Menu (on page 9).
If your platform does require BIOS preparation, follow these steps.
1. Use the Windows Start menu to restart your Nexio.
11/2/2015 | Page 7
System Guide
2. When the Power-On-Self Test (POST) routine begins, press the <DEL> key repeatedly to enter the
BIOS SETUP UTILITY.
a. Navigate to the Boot menu using the
keys.
b. Under the Boot menu, select Hard Disk Drives and press the Enter key.
c. In the list of Hard Disk Drives displayed, select the 1st Drive and press the Enter key.
11/2/2015 | Page 8
System Guide
d. The Options menu is displayed.
e. Highlight the USB drive in the list and press the Enter key.
f. Press the <F10> key to save the changes.
g. A dialog box appears asking you if you want to save the configuration changes and exit. Select
<OK> and allow the computer to reboot.
3. Follow the next steps: Access the Boot Menu (on page 9).
Access the Boot Menu
Use the Windows Start menu to restart your Nexio.
1. When the Power-On-Self Test (POST) routine begins, repeatedly press the <F11> or <F12> key
(depending on the Nexio platform type) to open the Boot Menu.
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System Guide
2. Select the USB drive and press Enter to access the Recovery Desktop.
3. You are now ready to make use of the Nexio imaging process. Within this process you can save and
later restore a current working disk image of a Nexio server, archiving it in case future changes lead
to unresolvable problems.
a. To preserve or capture a Nexio disk image continue to Capture a WIM Image (on page 11).
b. To restore a previously saved WIM image continue to Apply a WIM Image (on page 16).
page 5).
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System Guide
Capture a WIM Image
Capture a WIM Image
These steps allow you to preserve the current configuration of a working Nexio server. It can be archived
and restored at a later date in case the server changes configuration or other changes cause
unanticipated issues. The saved WIM image can also be applied to a matching Nexio server so as to
propagate working configurations across a system. However the WIM should only be applied to a Nexio
server that matches the specifications of the server from which the image was captured.
At this point you should have booted the server to the Recovery Desktop.
1. From the Start menu button, select the Windows Explorer application.
2. From the folder listings, click on the Removable Disk and navigate to Programs > Pe_Apps.
3. Double-click on the NxImage.exe application to open the NxImage window.
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System Guide
Capture a WIM Image
4. From the File menu, click Capture WIM Image.
The Capture Image dialog box opens.
5. Click the Browse button next to the Step (1): Select the source drive or folder to capture box.
6. Select the source drive or folder to capture. This will typically be the C: drive for a Nexio server
WIM capture.
7. Click OK.
8. Click the Browse button next to the Step (2): Select the name and location for the image file box.
9. Select the location and name of the WIM file to be created. This will typically be on your Recovery
Boot stick pointing to a folder named WIMImage. It can also be a network drive location if the
resulting WIM image is too big to fit on the USB stick.
CAUTION
A WIM image cannot be written onto the same drive that you
are capturing. The NxImage application will not be able to
proceed if the destination and source are the same drive.
10. Click Save.
11. Click the Make Bootable check box.
12. Click Capture Image. The progress and status will be displayed in the title bar.
Note: Because the WIM Image is compressed and a multi-gigabyte file, the Capture Image may take
quite a long time to complete.
13. When the capture is complete, click Close.
14. Continue to Reboot Server After Capturing a WIM Image (on page 13).
page 5).
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System Guide
Capture a WIM Image
Reboot Server After Capturing a WIM Image
1. Click on the Windows Start button.
2. Select Shut Down....
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System Guide
Capture a WIM Image
3. Confirm by selecting Shutdown from the Shutdown Options dialog.
Depending on your Nexio platform type, you may need to go into the BIOS and reset the boot settings to
point back to the computer’s main boot drive.
If you are not working on a Volt Gen-1 or NX1010 series platform, you are now done with the process of
capturing a WIM image. Return to the instructions on Boot to the Recovery Stick (on page 7) to capture
another WIM image or apply an image to another Nexio server.
If you are capturing the image from a Volt Gen-1 or NX1010 series platform, follow these steps as the
server is rebooting:
BIOS SETUP UTILITY.
2.
3.
4.
5.
6.
7.
Once you are in the BIOS SETUP UTILITY navigate to the Boot menu using the
keys.
Under the Boot menu, select Hard Disk Drives and press the Enter key.
In the list of Hard Disk Drives displayed, select the 1st Drive and press the Enter key.
In the Options menu displayed highlight the server’s main boot drive and press the Enter key.
Press the <F10> key to save the changes.
A dialog box appears asking you if you want to save the configuration changes and exit. Select <OK>
and allow the computer to reboot.
You are done with the process of capturing a WIM image. Return to the instructions on Boot to the
Recovery Stick (on page 7) to capture another WIM image or apply an image to another Nexio server.
11/2/2015 | Page 14
System Guide
Capture a WIM Image
page 5).
11/2/2015 | Page 15
System Guide
Apply a WIM Image
Apply a WIM Image
To restore a WIM image to a Nexio server, you will first have to format the main operating system hard
drive prior to applying the previously captured WIM image on top of it. This guarantees that when you
apply the WIM the server will have the same image as the one captured. You must have your Windows
license information available when the image restoration is complete.
Format Operating System Drive
1. From the Start menu button, select the Windows Explorer application.
2. From the folder listings, click on the Removable Disk and navigate to Programs > Pe_Apps.
3. Double-click on the NxImage.exe application to open the NxImage window.
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System Guide
Apply a WIM Image
4. From the File menu click Format Disk.
The Format Disk dialog box opens.
5. Highlight your OS drive.
CAUTION
Be extra careful to select the correct drive. There may be many
drives in this list. You need to be sure the drive you are
formatting is the main operating system drive and not a storage
drive or USB stick.
6. In the Assign Letter list, select drive letter C or any unused drive letter.
7. In the Format Type list, select NTFS.
8. Click the FORMAT button.
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System Guide
Apply a WIM Image
9. Click Yes to format the drive. This opens a DiskPart window showing the progress of the disk
formatting.
10. When formatting is complete, the DiskPart window closes, which returns you back to the Format
Disk dialog window.
11. Click the Close button.
Apply WIM Image
1. Back at the NxImage menu bar, select File > Apply WIM Image.
The Apply Image dialog opens.
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System Guide
Apply a WIM Image
2. Click Open next to Step (1): Select the source image to apply to open a Windows folder navigation
dialog box.
3. Locate the USB stick that contains the WIM image. Typically for a Recovery Boot stick this will be the
Y: drive letter.
4. Normally the WIM image to apply will be in the WIMImage folder. If it is not located there or
located on a network drive, navigate to the WIM image location, then double-click on the desired
.wim file. The file appears in the Step (1) box.
5. Click the Browse button next to the Step (2): Select the destination folder or drive to apply the
image box.
6. Navigate to and select the drive that was previously formatted.
7. Click OK.
Note: Do not type in the destination drive letter manually in the Step 2 box. You must ONLY use the
Browse button to select the destination drive.
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System Guide
Apply a WIM Image
8. Click Apply Image.
9. The progress of the image being applied to the drive will appear in the title bar. This process can
take quite a long time.
10. When complete, click the Close button to return to the Apply Image window.
11. Continue to Reboot Server (see "Reboot Server After Applying a WIM Image" on page 20).
page 5).
Reboot Server After Applying a WIM Image
1. Click on the Windows Start button.
2. Select Shut Down....
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System Guide
Apply a WIM Image
3. Confirm by selecting Shutdown from the Shutdown Options dialog.
Depending on your Nexio platform type, you may need to go into the BIOS and reset the boot settings to
point back to the computer’s main boot drive.
If you are not working on a Volt Gen-1 or NX1010 series platform, continue to Windows Activation and
Updates (on page 22).
If you are applying the image to a Volt Gen-1 or NX1010 series platform, follow these steps as the server
is rebooting:
BIOS SETUP UTILITY.
2.
3.
4.
5.
6.
7.
Once you are in the BIOS SETUP UTILITY navigate to the Boot menu using the
keys.
Under the Boot menu, select Hard Disk Drives and press the Enter key.
In the list of Hard Disk Drives displayed, select the 1st Drive and press the Enter key.
In the Options menu displayed highlight the server’s main boot drive and press the Enter key.
Press the <F10> key to save the changes.
A dialog box appears asking you if you want to save the configuration changes and exit. Select <OK>
and allow the computer to reboot.
Continue to Windows Activation and Updates (on page 22).
page 5).
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System Guide
Windows Activation and Updates
Windows Activation and Updates
After applying a WIM image and rebooting, the Nexio server usually will need to update some drivers,
reactivate the Windows license, and apply any Microsoft Windows and Nexio updates.
During the first launch of Windows, the software will step you through whatever it detects might be
needed. Typically this will include the Windows license and hardware drivers. It is important to update
the drivers first prior to the Windows license. Therefore you should ignore the initial notification to
activate Windows.
Click No to close this dialog and allow Windows to continue loading. If it determines that some drivers
for hardware on the Nexio are not currently loaded, it will prompt you through the steps to install them.
Typically Nexio platforms include drivers in the C:\As Shipped folder of the boot drive. In addition,
every Nexio software release includes a folder of updated drivers for the current shipping products.
After drivers are updated, you will then need to reboot the computer again. This time when the
Windows Product Activation dialog appears, answer Yes to the question. Locate the sticker on the side
or top of your Nexio server indicating the Product Key associated with the computer. Use that key to
step through the process of activating the Windows license. If your Nexio does not have access to the
Internet, you may have to select the option to activate by phone.
Lastly, you will have to manually run the Windows Update process and any Nexio updates on the server.
In Windows Update, look for updates identified as Critical or Important to update prior to initial server
use. For the Nexio updates, ensure your server is updated to the same software release level as the rest
of your system. Afterwards use the Nexio Config application to configure the server for all of its network
and channel settings. Refer to the Nexio Config User Guide for more details on the initial setup of a
Nexio server.
page 5).
11/2/2015 | Page 22
System Guide
Prepare a New Recovery Stick
There are several steps involved in preparing a USB stick to become a Recovery Boot stick. There are a
special set of files required for the USB stick, the stick must be formatted, and then the files must be
copied to the new stick.
Download Recovery Boot Files
To download the latest Recovery Boot files, contact Customer Support.
1. When you have logged in, look for the Search Support entry field in the upper right side of the web
page. Type in the exact phrase Recovery Boot Files.
2. Click on the search icon and one of the top results returned should link to the files.
3. Click on the file name Recovery Boot Files.
4. When the File Download window appears, click the Save button to download the self-extracting file.
5. In the Save As dialog, navigate to a folder location where the files will be written to.
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System Guide
6. When the download is complete, click Run in the resulting dialog box. A Security Warning dialog box
may appear. Click Run again to proceed to the WinRAR file extraction dialog.
7. Click the Browse button to navigate to an empty folder on your hard drive and click OK.
8. Click the Extract button.
Format USB Stick
If it isn’t already, install your USB stick into any available USB port on your 64-bit Windows 7 computer.
1. On your computer open the folder where you extracted the Recovery Boot Files.
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System Guide
2. Navigate to Programs > PE_Apps and double-click on NxImage.exe to launch the NxImage
application.
3. Select File from the NxImage menu bar and click on Format Disk to open the Format Disk dialog
box.
4. In the Disk Discovery window, highlight your USB stick.
CAUTION
Make sure you select the correct disk in the Disk Discovery
window. There may be many different drives listed. You do not
want to accidentally format the wrong drive.
5. In the Assign Letter list, select Y.
6. In the Format Type list, select NTFS.
7. Click FORMAT.
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System Guide
8. A dialog box appears. Click Yes to start the formatting of the USB drive.
9. When formatting is complete, the DiskPart window will close and return you to the Format Disk
window.
10. Click the Close button to return to the NxImage window.
11. From the NxImage menu, select File > Exit.
Copy Files to USB Stick
1. Return to the folder on your computer where you extracted the contents of the Recovery Boot files.
2. Hold down the Ctrl button and type the A key to select all the folders and files that were extracted.
3. Right click your mouse button and select Copy.
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System Guide
4. Still in Windows Explorer, navigate to the newly formatted USB stick.
5. Right click your mouse button and select Paste from the right-click menu to copy the files to your
USB drive.
The USB stick is now prepared to be a Recovery Boot disk. Continue to Boot to the Recovery Stick (on
page 7).
11/2/2015 | Page 27
System Guide
page 5).
11/2/2015 | Page 28

Nexio Backup and Recovery

Transcription

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