October - Norfolk Municipal Employees Credit Union

October
2007
We’ ve
Grown Up
Together
September marked Norfolk Municipal Employees
Federal Credit Union’s 50 th Anniversary andThe
City of Norfolk’s 325th Birtday.
In 1957, the cornerstone for Norfolk General
Hospital’s new wing was laid, Calvert Park opened,
the International Naval Review, celebrating the
sesquicentennial of our nation’s birth, was held,
and NMEFCU was born.
Welcome! Welcome!
We are very happy to welcome our new Vice
President Elizabeth Cruickshank to NMEFCU.
Mrs. Cruickshank holds a Masters in Business
Administration and has more than 20 years experience
in business and marketing.
Mrs. Cruickshank will focus on building the credit
union membership, expanding the services and
programs we offer, and maintaining the relationships
NMEFCU has developed over the last 50 years.
“I am looking forward to meeting each of our Select
Employee Groups (SEG) to discuss how NMEFCU
can better serve the membership,” stated Mrs.
Cruickshank.
The first permanent NMEFCU office was located
in the Old Telephone Building on Plum Street.
When the new City Hall building was completed,
the credit union moved to Union Street and
moved into the first floor location. For many years,
NMEFCU only had one full-time employee, didn’t
handle cash or have tellers, and loans were made
from other credit unions to allow us to cover our
loan demands.
From 50 acres of land and a population of 1, Norfolk
has grown to 61.86 square miles (39,590.4 acres)
and a population of nearly 300,000. NMEFCU
has followed suit. Today, we offer a variety of share
savings and club accounts; mortgage, auto, and
consumer loans; as well as money market, IRA, and
Certificate of Deposit accounts. Your full-service
credit union is poised to grow with Norfolk to
expand our access and services for both our current
and future members.
Watch for new opportunities to reduce your loan
rates and increase your savings rates through
Member Rewards. Watch for more information in
future publications and on the NMEFCU Web site
www.norfolkcu.org.
Privacy Policy
Statement
NMEFCU is committed to making available financial products and
services that will enable its members to meet their financial needs
and goals. Protecting personal information and using it in a manner
consistent with member expectations is a high priority to everyone
associated with this Credit Union. To ensure that members can rely
on the quality of products and services we make available, our Credit
Union stands behind the following privacy policy:
Information NMEFCU Collects
The Credit Union will collect only the personal information that is
necessary to conduct our business from the following: applications,
credit reports from consumer reporting agencies, and transaction
documents. That means we collect only the information necessary
to provide competitive financial products and services - no more.
Information NMEFCU Discloses
The Credit Union discloses nonpublic personal information about
its members and former members to companies that offer financial
products and services, including insurance products and securities
brokerage companies. The Credit Union also discloses nonpublic
information to the other nonaffiliated third parties as permitted
by law. You will always have access to your information with
proper identification. As a member of your Credit Union, you will
always have the opportunity to review your information and make
necessary changes to ensure that our records are complete and
accurate.
Affiliates and Nonaffiliated Third Parties to Whom NMEFC
May Disclose Information
The Credit Union will partner only with businesses that follow
our strict confidentiality requirements. The businesses we select
will offer products designed to enhance our member’s economic
well-being. Under no circumstances will we authorize those firms
to charge a member’s account without first receiving the member’s
express, written, consent. We will not sell member information to
telemarketing firms.
NMEFCU Policies With Respect to the Treatment of a Former
Member’s Information
If you terminate your membership with NMEFCU, we will not
share information we have collected about you, except as permitted
or required by law.
NMEFCU Disclosures to Nonaffiliated Entities
In order to conduct the business of NMEFCU, we may also
disclose nonpublic information about you as permitted or required
by law. These disclosures usually include information necessary to
process your transactions and conduct the operations of the Credit
Union, follow your instructions as authorized by you, or protect
the security of the Credit Union’s financial records.
Information Disclosed to Service Providers & Joint Marketers
Your Credit Union will only share information when absolutely
necessary. We will only share information to administer the
products and services provided, when required to do so by the
government or when we partner with other businesses to offer a
broader array of products and services.
NMEFCU Member Opt Out Right and Methods for Opting
Out
Members that prefer that we do not disclose nonpublic personal
information about them to nonaffiliated third parties may opt out
of these disclosures and direct us not to make those disclosures
to nonaffiliated third parties. To opt out, members may call us at
757-664-4273. Members may also notify us in writing by mailing
a request to NMEFCU, 810 Union Street, Suite 176, Norfolk,
Virginia 23510.
NMEFCU Policies for Protecting the Security and Confidentiality
of Information
Your Credit Union will protect your personal information. Strong
security controls will be maintained to ensure that member
information in our files and computers is protected. Where
appropriate, we will use security coding techniques to protect
against unauthorized access to personal records, ensure accuracy
and integrity of communications and transactions, and protect
member confidentiality. NMEFCU complies with all federal
and state privacy laws. We operate under a detailed and strict
information security policy to protect the confidentiality and
security of our member’s information. NMEFCU will investigate
any attempted fraudulent or criminal activity and we will work
with the authorities to investigate all phishing attacks.
What you can do to help protect your privacy
As a member of your Credit Union, you have a responsibility to
safeguard your financial information. You can do so by following
these simple guidelines:
• Protect your member numbers, card numbers, PINs (Personal
Identification Numbers) and passwords. Never keep your PIN
with your debit or credit card, which can provide access to your
accounts if your card is lost or stolen.
•Use caution when disclosing your member numbers and social
security numbers to other persons. If someone calls you,
explains the call is on behalf of the Credit Union, and asks for
your member number, beware. Official Credit Union staff will
have access to your information and will not need to ask for it.
•Keep your information with us current. It is important that we
have current information and know how to reach you.
Your financial privacy is an important part of your relationship
with NMEFCU. Should you have any questions about the
NMEFCU Privacy Policy, you may reach us via e-mail at nmefcu@
norfolkcu.org or by calling 757-664-4273.
How Can I Prevent Identity
Theft & Identity Fraud?
Fingerprints are unique to you and cannot be used by
someone else. Social Security, credit union account, and
credit card numbers can be used by criminals to personally
profit at your expense. Losses may include out-of-pocket
financial losses as well as substantial additional financial
costs to restore your reputation, credit, and correct untrue
information for which the criminal is responsible.
What Are The Most Common Ways Criminals
Commit Identity Theft Or Fraud?
Shoulder Surfing - Obtaining personal information by
“shoulder surfing,” ­ or watching you from a nearby
location as you punch in your PIN or credit card number;
listening to your conversation as you give your creditcard number or account number over the telephone.
Dumpster Diving - Digging through your garbage cans
to obtain copies of checks, credit card or financial
statements, or other records that bear your name, address,
and even your telephone number; allowing criminals to
gain control over accounts in your name and assume your
identity.
Retreiving Preapproval Forms - Discarded applications for
To reduce or minimize the risk of becoming a victim
of identity theft or fraud, there are some basic steps
you can take. For starters, just remember the word
“S.C.A.M.”
S
C
A
Be stingy about giving out your personal
information to others unless you have a reason to
trust them, regardless of where you are.
Ask periodically for a copy of your credit report
and check it for suspicious or unfamiliar activity.
Maintain careful records of your banking and
Mfinancial
accounts.
What Should I Do to Avoid Becoming
a Victim of Identity Theft?
If you think you’ve become a victim of identity theft or fraud
contact:
• Federal Trade Commission (FTC) to report the situation,
toll-free at 1-877-ID THEFT (877-438-4338).
“preapproved” credit cards in your mailbox or garbage
can, allows criminals to retrieve the forms and activate
the cards for their use without your knowledge.
•
Derailing Mail - Criminals can intercept and redirect your
•
mail to another location. By ensuring bills for the falsely
obtained credit cards, or bank statements showing the
unauthorized withdrawals, are sent to a different address,
the victim may not become aware of what is happing until
the criminal has already inflicted substantial damage to
the victim’s assets, credit, and reputation.
Reporting Fraud
The following is a brief list of the government agencies
and credit reporting companies whom you should contact
immediately:
• Social Security Administration 800-269-0271
• Internal Revenue ServiceIf 800-829-0433
• Federal Trade Commission 877-438-4338
Call the fraud units of the three principal credit reporting
companies:
• Equifax: 800-525-6285
• Experian: (888) EXPERIAN or (888) 397-3742
• Trans Union: 800-680-7289
Did you know that each of the credit reporting agencies is required to provide
one free credit report annually? Please visit www.annualcreditreport.com,
or contact each of these reporting companies for more information.
Contact the Major Check verification companies:
• CheckRite: (800) 766-2748
• ChexSystems: (800) 428-9623 (closed checking accounts)
• CrossCheck: (800) 552-1900
• Equifax: (800) 437-5120
• National Processing Co. (NPC): (800) 526-5380
• SCAN: (800) 262-7771
• TeleCheck: (800) 710-9898
Check your financial information regularly, and
look for what should be there and what shouldn’t.
•
Postal Inspection Service if you suspect someone
has submitted a change-of-address form to redirect
your mail, or has used the mail to commit frauds
involving your identity.
All creditors with whom your identifying data has
been fraudulently used.
Financial institutions where you have accounts
and you suspect that accounts or services have been
created in your name but without your knowledge.
Important Dates
& Upcoming Events
Christmas Club Accounts are Transferred
to Savings Accounts October 31st.
NMEFCU will automatically transfer your Christmas Club
account balance to your savings account on October 31st.
This is a change from our previous policy, and allows our
members to have access to those funds earlier than in the
past.
NMEFCU Holiday Hours
Thanksgiving
Closed Veterans Day, Monday, November 12, 2007
Thanksgiving Holdiay, Thursday, November 22, 2007
& Friday, November 23, 2007
Christmas
Christmas Eve, December 24, 2007 - Hours TBD
Closed Christmas Day, December 25, 2007
New Year
Open New Year’s Eve, December 31, 2007
8:00 AM - 5:00 PM
Closed New Year’s Day, January 1, 2008
Norfolk Municipal Employees
Federal Credit Union
Board of Directors
Thomas G. Luckman Chairman
John Kownack Vice Chairman
Alice Kelly, CPA Treasurer
Charles S. Prentace Secretary
Jayward Hanna Director
Shurl R. Montgomery Director
Anne Hall Shank Director
Supervisory Committee
Lance L. Wolff Chairman
Richard A. Bull Committee
Member
Helen Johnson Stephen Patterson
James Rogers
Committee
Member
Committee
Member
Committee
Member
Management & Staff
Edward T. VanDaniker, Sr.
President & CEO
Martin Luther King Day
Elizabeth A. Cruickshank, MBA
Vice President
President’s Day
Susan McBride
Operations Manager
Closed for Martin Luther King Day, January 21, 2008
Closed for President’s Day, February 18, 2008
NMEFCU Annual Meeting
April 24, 2008
Location TBD
6:00 PM
NMEFCU Reaches
New Goal
NMEFCU has grown by more than $1 million
since this time last year! We have also granted more
than $4 million in new loans for the same period of
time.
We at NMEFCU are happy to deliver the best
possible member service, competitive savings and
loan rates, and the highest level of professionalism
and integrity. As NMEFCU enters our 51st year, we
will continue to reach out to our members and share
the many benefits of credit union membership.
Kristin Parker
Loan Manager
Dianne E. Jefferson
Member Service Specialist
Ruth Herndon
Financial Service Representative
Bennie Coleman
MSR
Stephanie Gaskins
MSR
City Hall Office
City Hall Office Hours
Monday - Thursday 8:00 AM to 5:00 PM
Phone Numbers
Member Services Loan Department Audio Teller Fax 757.664.4273
757.664.4270
800.372.0761
757.664.4278