Webinar - How MyFax has helped over 400 Agents at Koenig

faxing simplified. anytime. anywhere.
How MyFax has helped over 400
Agents at Koenig & Strey GMAC Real
Estate close more deals
1
September 28, 2006
Agenda
Introduction
The status of fax with real estate
professionals. How do they really
feel?
What is MyFax?
Hear how MyFax has helped over
400 Koenig & Strey GMAC Real
Estate agents close more deals
Why Koenig & Strey GMAC Real
Estate chose MyFax
faxing simplified. anytime. anywhere.
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Today’s Speakers
Wendy Lowe
Product Marketing Manager at MyFax
Dale Youngkrantz
Manager of Technology and Training at
Koenig & Strey GMAC Real Estate
faxing simplified. anytime. anywhere.
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Survey Says…
56% of real estate professionals are frustrated
with faxes
“faxes get lost a lot…a lot of people share one machine”
“…unreliable and often poor quality”
“Nobody notices that an important fax has arrived…I wish
there was a notification”
82% of real estate professionals need to send
or receive faxes when not near a machine
“I hate driving to the office just to send a fax”
“My job is mobile. Calls come to my cell phone, emails to
my PDA – fax is the only thing that doesn’t follow me.”
faxing simplified. anytime. anywhere.
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What is MyFax?
Send and receive faxes by email and the Internet
Fax from your office, from home, while on the road, or from your
PDA
No additional hardware or software is required:
No added phone lines required
Eliminates paper, fax supplies and wasted time
MyFax is always on, it’s available 24/7 and is never busy
Never miss an important fax again!
faxing simplified. anytime. anywhere.
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Sending a fax with MyFax
1.
2.
Attach the document to be
faxed to an email and send it
to [email protected]
The email message and/or
document is converted to
a fax document.
3.
The fax is delivered to the
appropriate destination/s.
4.
An email is sent back to you confirming that
the fax has been delivered.
faxing simplified. anytime. anywhere.
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Receiving a fax with MyFax
1.
2.
A document is faxed using a fax
machine or a fax server.
Fax document is received at secure
MyFax facility and is converted to
a TIF or PDF file and is delivered via
email.
faxing simplified. anytime. anywhere.
3.
Fax document is received in your email
inbox or online in TIF or PDF format.
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Koenig & Strey GMAC Real Estate
Koenig & Strey was founded in 1961 to service the Chicago
North Shore market
In 1988 Koeing & Strey expanded into the Chicago Downtown
market
In 1999 Koenig & Strey was aquired by GMAC Home Services
Today the company employs over 1100 Agents in 17 offices in
the Chicago Metropolitan area.
In 2005 Koenig & Strey GMAC Real Estate closed more than
$5 billion in sales
Koenig & Strey GMAC’s Gold Coast office is the leader in the
downtown marketplace with over $1.5 Billion in sales the past
2 years
Koenig & Strey GMAC Real Estate is the Exclusive Marketing
Agent for the new Chicago Trump Tower
faxing simplified. anytime. anywhere.
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MyFax and Koenig & Strey GMAC Real Estate
Started rollout in October 2005
To date, 416 agents have adopted MyFax
100% Satisfaction
Has become part of standard toolkit at Koenig &
Strey
faxing simplified. anytime. anywhere.
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Value of MyFax to Koenig & Strey
Improved Agent Productivity
Improved Customer Service
Real $$$ Savings
Î Close more transactions & improve the bottom
line
faxing simplified. anytime. anywhere.
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Improves Agent Productivity
Fact:
Agents close more deals the more time they spend out of
the office with clients
With MyFax:
Agents can now send and receive faxes anywhere,
anytime
Agents don’t have to run back to the office to use the fax
machine
Agents can manage documents and transactions while on
the go
Outcome:
Agents are more productive and are spending more time
on revenue generating activities Æ i.e. spending time with
clients and prospects
faxing simplified. anytime. anywhere.
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Improves Customer Service
Facts:
Customers expect that we are moving the buying/selling
process along as quickly as possible
If we are not reacting quickly enough, we risk losing
customer confidence
With MyFax:
Faxes coming to the agent (from customer, from mortgage
broker, from lawyer) are received immediately and acted
upon
Agents can send and forward faxes in seconds instead of
hours
Outcome:
Customers have remarked on how quickly and efficiently
we are able to process their paperwork
We believe that improved customer service will lead to
repeat and referral business
faxing simplified. anytime. anywhere.
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Real $$$ Savings
Facts:
A dedicated fax line costs ~$40/month
Fax supplies cost between $50 and $90/month
Initial purchase of a fax machine can be between $100 and
$1500
With MyFax:
Agents pay only $10 a month
Outcome:
Real $$$ savings for both Koenig & Strey and individual
agents
faxing simplified. anytime. anywhere.
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Why Koenig & Strey chose MyFax
Easy to Use
Flexibility for our agents
Reliability
Great Customer Service
faxing simplified. anytime. anywhere.
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Easy to Use
Koenig & Strey requirements:
Something agents could learn how to use quickly
A system that was Vendor maintained
A solution that could integrate with their on-line forms system
Something with no chance of ‘breaking’
Something simple to deploy
With MyFax:
Easy to use as email
No added hardware or software required
Rollout:
A simple web page was created for Agents to sign up
The MyFax User Guide was posted to the company’s Intranet so users can
download it to their computers and/or print it out
An overview piece was added to our E-Tools training for new Agents
Outcome:
Our agents have been able to start using MyFax minutes after receiving
their new MyFax number
To date I have received ‘0’ support calls Æ it’s working!
faxing simplified. anytime. anywhere.
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Flexibility For Our Agents
Koenig & Strey requirements:
Did not want to be locked into a single way of using the
service
Protected against ‘human error’ Æ i.e. deleting faxes
With MyFax:
Agents can send and receive by email or the Internet
Agents can access a 30-day archive of their faxes through
myfax.com
Outcome:
Agents have ultimate flexibility and protection in using
MyFax
faxing simplified. anytime. anywhere.
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Reliability
Koenig & Strey requirements:
Every fax represents a critical step in a transaction
Faxes that don’t go through mean delayed or lost deals
and lost dollars
With MyFax:
Our agents are using a ‘Fax Power Grid’ that :
Has 11,000 fax lines that process 375,000 faxes every hour
Never gives our customers a busy signal or anything else that
would delay a fax
Outcome:
Agents know that their faxes will be processed without
delay and that their deals will not be held up because of
delays or busy signals
faxing simplified. anytime. anywhere.
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Great Customer Support
Koenig & Strey requirements:
We wanted to work with an organization that we could rely
on
Support is as important as the technology itself
With MyFax:
24x7 customer support Æ phone, email, chat
North American based so there are no language barriers
Always responsive to customer questions and needs
Outcome:
Our agents are confident that their issues will be handled
immediately
Knowing that MyFax is taking care of our agents makes
the whole organization look good
faxing simplified. anytime. anywhere.
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In Summary
MyFax results in:
Improved agent productivity
Improved customer service
Real $$$ savings
Î Close more transactions &
improved bottom line
MyFax is:
Easy To Use
Flexible for Agents
Reliable
Great Customer Service
faxing simplified. anytime. anywhere.
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MyFax Contact Information
Further Questions? We’re here to help!
www.myfax.com
MyFax Sales
1-888-733-0000 ext. 1
[email protected]
faxing simplified. anytime. anywhere.
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