cinram - LogCoop

Transcription

cinram - LogCoop

DISTRIBUTION
LOGISTICS
1
Company
- CINRAM at a glance
2
Presentation Title
Month XX Year
Development of the Company – more than 40
Years of successful Manufacturing & Logistics
Take Over
ALSDORF
Record Service / Warner Music
Manufacturing Europe (A TimeWarner
Company)
Manufacturing and Distribution Center EMEA
CINRAM GmbH
Take over of Alsdorf
by CINRAM International Inc.
A public trade company at Toronto, Canada
by
Financial Investor Najafi Companies
- No public trade company
- Take Over without change of
business activities and management
structures
CINRAM
founded
2013
CINRAM
History
2003
1969
1975
1986
1988
START Manufacturing
1992
Acquisition of
Printing Plant
ALPHA DRUCK
Construction of
European Distribution Center
for Warner Music
3
Company Presentation
1997
START Manufacturing
DVD
2005 2006
2008
Expansion of
LOGISTIK - Capacity
Certification
ISO9001:2000
ISO14001
START
Manufacturing BD
CINRAM Überblick
Aurora, IL
Toronto, ON
Fresno,
Fresno, CA
Olyphant,
Olyphant, PA
Glendale,
Glendale, CA
Aylesbury & Dunstable,
Dunstable, UK
Ipswich,
Ipswich, UK
Alsdorf,
Germany
LaVergne,
LaVergne, TN
Huntsville,
Huntsville, AL
Champenard,
Champenard, France
•
Present in 5 Countries
12 Manufacturing- &
Distribution Sites
Europe
North
America
2,5 Million sqm Space
• Industry Focus:
4
•
Retailer
•
HighTech
•
Cosmetics
•
eCommerce
•
Spare Part Logistics
CINRAM EDC/RDC Alsdorf
Germany
CINRAM
Alsdorf
>60.000 sqm Warehouse Space
>50.000 Storage Capacity (racks)
>115.000 Small Shelves
>40.000 Orderlines per Day
~ 1.000 Employees
5
CINRAM Portfolio
Warehouse Logistics
Spare Part Logistics
Bonded Warehouse
Customs Clearance
High Security Storage
Fulfillment
Printing Plant
CINRAM Storage Areas
Bulk Storage
High-bay
Small Shelves
Security Area
Production and Assembling
Automated Picking Areas
Additional Services
Customer Service Center
Repair Management
Packaging
Inventory Management
CINRAM EDC/RDC Alsdorf - Plant 1-4
Automatic
Pick, Pack & Ship
(Plant 4)
Replikation,
Label Printing
(Plant 1)
Germany
6
North
America
CINRAM
Alsdorf
Logistic
FOX and WM
(Plant 2)
Plant 5-6
CINRAM
Printing Plant
(Plant 3)
CINRAM EDC/RDC Alsdorf - Plant 5-6
Plant 1-4
Logistics
(Plant 6)
Germany
CINRAM
Alsdorf
Distribution
Logistics
(Plant 6)
Logistics
(Plant 5)
7
CINRAM
• is your reliable Partner to serve
your Clients with high performance
in Logistics
Germany
North
America
CINRAM
Alsdorf
Supply Chain Services
• Distribution & worldwide Logistics
• Order Management
• Manufacturing on Demand
• Machine-aided & Manually
Packaging
• eCommerce & Fulfillment
• Spare Parts Management
• In-house Printing Plant
8
CINRAM
• is one of the well known Partners of
Retailers in Distribution and worldwide
Logistics for Home-Entertainment.
Supply Chain Services
Germany
9
North
America
CINRAM
Alsdorf
• Distribution & worldwide
Logistics
• Order Management
• Manufacturing on Demand
• Machine-aided & Manually
Packaging
• eCommerce & Fulfillment
• Spare Parts Management
• In-house Printing Plant
2
High Level Services
Distribution
10
Presentation Title
Month XX Year
CINRAM
Solutions for Your Supply Chain
Freight Forwarding
Distribution
Post Sales
SWAP
KEP
Services
Sea
Consumer
b2c
Repair
Manufacturing
Plant
Air
Customs
CINRAM
Logistics ALS
Service
Returns
Groupage
FTL
LTL / FTL
b2b
Returns
Return
Services
Service
Supply Chain
11
CINRAM
The Perfect Location to Serve your Customers
Transport Connections
Distance to main Sea Ports
• Antwerpen
154 km
• Rotterdam
222 km
• Bremen
370 km
• Hamburg
488 km
Europe
Distance to Airfreight Terminals
• Cologne
80 km
• Düsseldorf
87 km
• Eindoven (NL) 119 km
• Frankfurt
245 km
North
Alsdorf
America
CINRAM
Freeway Access
Alsdorf
12
A4
A44
A61
A79
A79/E25
Cologne
Düsseldorf
Frankfurt
Bruxelles
Amsterdam
CINRAM
Iceland
Direct to Retail / Consumer
Delivery to Licensee partners
for further Retail / Consumer Distribution
Finland
Sweden
Europe
Norway
Delivery to third party logistic partners
Estonia
Europe
North
Alsdorf
America
CINRAM
Latvia
Denmark
Lithuania
Ireland
United
Kingdom
Netherlands
Belarus
Poland
Germany
Belgium
Czech
Rep
Luxembourg
Slovakia
Moldova
France
Switzerland
Austria
Liechtenstein
Italy
Portugal
Ukraine
Hungary
Slovenia
Croatia
Romania
Bosnia Serbia
and
Herzegovina
Bulgaria
Spain
Macedonia
Greece
Albania
13
Montenegro
CINRAM EDC/RDC Alsdorf – We Deliver in Time
Iceland
1700 km
Finland
1200 km Oslo
Stockholm
Estonia
800 km
Europe
North
Alsdorf
America
CINRAM
Latvia
Copenhagen
Ireland
Europe
Lithuania
500 km
Belarus
London
48h
36h
24h
Amsterdam
Brussels
Paris
Berlin
Poland
Alsdorf
Ukraine
Czech
Rep
Luxembourg
Slovakia
Vienna
Zurich
Moldova
Hungary
Slovenia
Croatia
Liechtenstein
Romania
Bosnia
Serbia
and
Herzegovina
Portugal
Bulgaria
Madrid
Macedonia
Rome
Albania
Montenegro
Greece
14
CINRAM
Facts & Figures
 Storage Space > 60.000 qm | > 50.000 Pallet Racks (euro)
 „state of the art“ Strategies in Commissioning
 Modern IT Systems
Europe
North
Alsdorf
America
CINRAM
 > 40.000 Orders / Day (b2b + b2c)
 Distribution to Retailers and Distribution Centers
in 14 countries
 On Time delivery through optimized Time Windows
 Manufacturing and Ready-make-Products of „new“ Products,
Displays or special packaging, Manufacturing of Prining
Material (Flyer, Manuals, Sales Packaging) at our Printing Plant.
 Fast Inbound of Return Goods by atomized sorting
 Reconditioning of Returns for fast availability
 economic and efficient Freight- and Carrier Management
 High Security Standards
15
CINRAM Logistics Portfolio
Receiving/Put away
Storage
Inventory Control
QA Inspection/Testing
Bulk/Pallet Storage
Cycle Counts
Count and Product Validation
Carton/Case Storage
Physical Inventories
Sortation/Consolidation
High Value Security
Inventory Tracking and Reporting
Europe
North
Alsdorf
America
CINRAM
Serial / Lot # Capture
Picking/Replenishment
16
Vendor Managed Inventors
Outbound Value Added Services
Shipment Preparation,
Documentation and Shipping
Inventory Rotation
Configuration/Customization
Bill of Lading
Strategy (FiFo, LiFo, etc…)
Assembly/Kitting
Shipment Manifest
Expedited Fulfillment
Product Labeling
Air and Waybills
Call Back Service
Material Insertion
Vendor Managed Inventors
CINRAM´s Logistics Portfolio
Reporting/Measurement
Quarterly Business Reviews
Europe
North
Alsdorf
America
CINRAM
Shipping
Truckload (FTL)
Daily Performance Updates
Assembly/Kitting
Less-Than-Truckload (LTL)
Daily Inventory Updates
Product Labeling
Small Package (KEP)
Call Back Service
Material Insertion
Courier Service
Customized Customer
Reports
17
Inbound Value-Added Services
Expedited
CINRAM´s Logistics – First Look Inside
Europe
18
North
Alsdorf
America
CINRAM
Distribution & Logistics
Pick by Light
Pick by Light Back Catalogue
Pick by Light New Releases /
Campaigns
19
Europe
20
North
Alsdorf
America
CINRAM
CINRAM´s Logistics – Who do we work for
Europe
21
North
Alsdorf
America
CINRAM
Europe
22
North
Alsdorf
America
CINRAM
Pick by Light
Pick by Light
23
CINRAM Overview 2014
3
CINRAM
Spare Parts Logistics
24
Presentation Title
Month XX Year
CINRAM Spare Parts Solutions
Pick Pack
Ship
Bundles
Scrap
Stock
Mngmnt
Sets
PUDO
Returns
Collect
and
Repair
Return after
Repair
Test and
Repair
25
End of Life
Courrier
CINRAM Spare Parts Logistics
Spare Parts Management
Post Sales Activities
Pick Pack
Ship
26
- Collect and Repair
- Return after Repair
- SWAP Services (Warranty)
- SWAP (DOA)
- Swap on Demand
- Repair Management
- End of Life
Spare Parts Management – A Look Inside
Pick Pack
Ship
27
Spare Parts Management
Service Order
Fulfilment
Pick Pack
Ship
28
Warehousing
• Central
• Regional Local
• FSL
Transportation
• Next Day
• Same Day
• SWAP
Returns
Services
Return to Central Stock
• Inspect & Sort
Touch Points
• PUDOs
• DropBoxes
Value Added
• Return to Vendor
• Recycling & Disposal
Test, Repair &
Refurbish
Onsite Services
• Install
• Test
Depot Repair
• Test & Triage
• Configure
• Refurbish
3rd Party Vendors
Spare Parts Management – Pain in the Chain
Return Solution
Customer Pain
Points/Issue(s)
Need Description

Customer needs to
Return product but
needs packaging
materials to be
supplied to ensure
safe transit

Client needs to send a
replacement product to
their Customer and
take back the defective
or incorrect product


Pack & Collect

Return Exchange
29
I
Solution(s)
Benefit(s)
Box sizes are not
suitable for the whole
product range
E.g. PC manufacturer
has desktops/printers,
widescreen notebooks
that do not fit in the
boxes
 1) Store customer specific
packaging at the Return
Consolidation Point.
 2) Pick & ship to customer
for
- a 3 leg return process &
possibly….
- Perform Pack & collect
on
- doorstep with Customer
specific packaging

The replacement
product is normally
shipped from USA or
Asia or a central DC in
Europe & takes too
long to arrive or is too
expensive

Keep a small buffer
stock at the Return
Consolidation centre
enabling a fast domestic
solution




CINRAM can offer
the total solution
No opportunity for a
competitor
Next day service
Low cost vs. TB or
WW shipment
No VAT/Duty issue
for Customer
Return Solution
Customer Pain
Points/Issue(s)
Need Description

Enable Customer to
return products (Good
–unwanted, Refused
or Cancelled orders or
Defective products for
replacement or repair)


Returns

•
Re-Box Good
product to
Retail Store
sellable
condition
Product may be
perfect but the
outside packaging is
damaged & not
suitable for display in
a Retail outlet
•
Solution(s)
Client has no in country
office or warehouse to
give their Customer as
a return address
Large volumes of
returns are expensive if
moving TB or WW
back to a central DC
Managing export
documentation for
Returns from CH & NO
into EU

High cost to return to
point of manufacture
or Central DC
•


•
•
30
II
Benefit(s)
Use Return
Consolidation Centre
as an in-country
return address
Consolidate domestic
volumes of returns
and palletise for LTL
or A/F back to central
DC
Prepare export
documentation for
consolidated returns

Store replacement
packaging at Return
Consolidation
Centre to enable repack
Hold pending resale on e-bay at
discount
Consolidate and
ship to re-seller
•



•
Facilitate sales with a
local Returns
capability
Reduce cost
Simplify returns of
Export volumes into
or out of EU
Potential to Recycle
P&C returns
packaging if
consolidating into bulk
boxes
Reduce returns
costs
Enable sale in local
market – especially if
has country specific
literature or plug
Customer
Needs
•
•
Assess &
Report on
Returns
Customer Pain
Points/Issue(s)
Need Description
•
•
•
Hold For
Repair
Inspection Service
Serial number
logging
Visual inspection &
reporting
Is there CID?
(Customer Induced
Damage)
•
•
Customer operates a
refurbishment
process for
repairable items
•
•
•
•
III
Solution(s)
Warranty may be invalid
Returnable item may be
incorrect
Type of product or
damage may determine
who & where the return
should be shipped to
•
Flow of returns is
inconsistent – peaks &
troughs
Repairs cost money but
inventory levels may be
sufficient so repairing is
not a high priority
There are multiple repair
locations
•
•
Benefit(s)
Perform the
inspection at the
local Return
Consolidation
Centre – report and
follow instructions
of the Client on
where to ship to.
•
Hold repairable
product at the
Return
Consolidation
Centre
Ship to demand for
repairable items
•
•
•
•
•
•
31
Lower cost as resolve
all problems locally
Enable credits to be
created sooner
Reduce ship[ping
costs & delays by
correct routing of
return flows
Level out flows of
returns to repair
houses
Pre-alert on quantities
being return to
improve labour/parts
planning
Allow flexible routing
to different repair
companies/locations
or Geos
Enable ability to only
spend money on
repair when inventory
is needed
Customer
Need Area(s)
Customer Pain
Points/Issue(s)
Need Description
•
Screening
•
Assess whether
product or part is
NFF or defective
•
Product repair
•
•
•
High % of products are
NFF e.g. Set Top
Boxes (85% are NFF)
Multiple suppliers
Visibility issues
Long Turn around
times
Repair
Scrap &
Recycle
32
Solution(s)
•
•
•
•
•
•
Responsible
disposal of returned
product
•
•
Low value returns may
not be worth repairing
Out of warranty or non
repairable items
should be scrapped or
re-cycled
IV
•
•
Benefit(s)
Screen & clean
locally
Only ship Defective
products/parts to
repair house
•
•
Save transportation cost
Reduce inventory by
getting the product/parts
back into inventory
quicker
Use CINRAM
Repair Mngnt.
Keep stock of
components on site
for use in repair
process
Local repair where
applicable or
consolidate and
ship to Poland for
Repair
•
•
Fast Turn around time
Professional repair
service
End-to-end management
of the Returns cycle
Reduced transit time &
Cost as all process is
under one roof
On hand component
inventory so no delays or
extra shipping costs
Consolidate for
scrap & recycling
Hand over or ship
to Rec-cycling party
•
•
•
•
•
Local process has lower
transportation costs
Enable good governance
of Sustainability
measures
Customer Need
Area(s)


Uncontrolled
Returns
(Customer uses
own carrier)


Multiple
carriers/multiple
methods
Complex &
unmanageable
Need a local
consolidation point
Solution(s)




33
Local Return is not
controlled
Client’s customers
use their own
carriers


C2B
Customer Pain
Points/Issue(s)
Need Description
Typical for ecommerce Clients
Returns direct from
Consumers


SP solution is too
high cost vs. value
of product
Inconvenient for
customer to be
available to
handover the
package
V


Benefit(s)
Return
Consolidation
Centre acts as a
collection point
Inbound via any
carrier – Post, TNT,
DHL, DPD etc.
All Returns are
consolidated before
being shipped back
to Client DC


Control & management
One carrier returning to
DC instead of dozens
Use a postal
solution to the
Return
Consolidation
Centre
Consolidate the
returns and return
to Client DC

Turn B2C returns into
B2B
Enable low value
returns to enter our
network
Facilitate a low cost
returns solution that
otherwise would be lost
to a competitor


4
CINRAM
eCommerce Solutions
34
Presentation Title
Month XX Year
CINRAM eCommerce Solutions
Pick Pack
Ship
Bundles
Cash
Management
Stock
Mngmnt
Sets
CINRAM
Alsdorf
eCommerce
Letter Shop
Gift Cards
KEP
Returns
Claim
Management
35
Customer Service
Customer needs help!
Customer
CINRAM
Order
Fulfillment
36
-Order entry
-Claim
-Spare parts ordering
-Repair Management
-Technical Service
RMA
Management
Document
Distribution
CINRAM
Customer Service!
Spare Parts
Distribution
Claim
Management
Sales
Support
Customer Service / Cash Collection
CREATIVE SERVICES
The Preflight department is responsible for
checking every file used for print production.
These flight checks cover the whole range of
actual print data standards, bound to our
Prinergy based computer to plate workflow.
Customer
CINRAM
Files for printing can be delivered in
"ready to go" pdf format or also as
open design files, allowing last
changes in artworks and adaption of
designs to fit specific templates.
-
37
Apart from the technical aspects
of handling print files, we are also
able to offer you creative services.
CINRAM
…
Your
The
andOrder
ships
Customer
Picks
is
within
&
routed
Packs…….
place
24h
toanCINRAM……
order….
Pick Pack
Ship
Claim
Management
38
Pick Pack
Ship
39
Credit Check
KEP
Returns
Order Entry
Ship
Client Notification
Pick & Pack
40
5
Value Added Services
41
Presentation Title
Month XX Year
CINRAM Printing Plant
• We are managing more than 1.000 individuell Orderlines
per day
• We are availible by 24/7
• More than 90% our needed Print Components produced
by CINRAM itself (papers, flyers, booklets, cartons, etc.)
• We are the speciallist to handle complex Products
24/7
Ship
42
• We develop Packages and Products
• Print-Volume
o We print on demand by customer´s specifications
o We print on time
CINRAM Printing Plant – Examples I
24/7
Ship
43
CINRAM Printing Plant – Examples II
24/7
Ship
44
CINRAM Printing Plant – Examples III
24/7
Ship
45
Customer Service / Cash Collection
Dedicated Full Service
•
•
•
•
Customer
Direct contact for all client’s customers
Dedicated phone and fax hotline
Maintenance of customer master data incl. pricing, credit limit, conditions and payment terms
Supply of order and delivery analysis
CINRAM
• Claims handling
• Timely generation of credit notes for coop adverts
• Staffing according to the needs
Cash Collection / Invoicing / Credit management:
•
•
•
•
•
•
•
46
Credit limit handling according to client‘s instructions
Invoicing based on client‘s instructions and retail requirements on a daily, weekly or monthly basis
Invoice printing and despatch according to client‘s standard
Cash collection and dunning process incl. direct contact to client‘s customers
Frequent reminder processing according to client‘s standards
Monthly reports of reminders and debts
Staffing according to the needs
Mehrwert für Ihre Distributionsbedarfe
CINRAM Extended Work Bench
• Assembly of products
• Kitting
• Buildung sets
• New packaging
• Labeling
• Shrinking
47
Value Add to Your Product
CINRAM Co-Packing
• Assembly of products
• Kitting
• Set building
• New packaging
• Labeling
• Shrinking
48
Value Add for your Distribution Logistics
CINRAM Product Finishing
49
6
Why CINRAM?
50
Presentation Title
Month XX Year
Why you choose CINRAM?
Experience:
Flexibility:
Sorgenfreie Transporte:
Reverse Logistics:
IT:
Transparency and Reporting:
We know the market and the wishes of your customers
Tailor-made Solutions for your customer
National and International Solutions in Distribution
Automazed Inbound of Returns, Refurbishment and put away
„Open“ IT System to connect to your Data
All Reports and Operating figures online
Your Benefits:
•One-Stop-Shopping
•Our Solutions are scalable on less costs
•High Performance of your Products in the market by fast Refurbishment / 24h
•Geringe Frachtkosten durch Zusammenführung von Frachtkontingenten
•No Conflicts between Forwarder vs. Logistics Service Provider
51
7
Quality / Environment / Security
52
Presentation Title
Month XX Year
Certified Quality Management
ISO:9001
(Qualitäts-Management System)
ISO:14001
(Umwelt Management System)
Secutity:
- Physical Data Medium
- Content
- IT
Forest Stewardship Council®
TÜV certified Energy Management
53
Program for the Endorsement
of Forest Certification Schemes
Manufacturing & Distribution
Awards
Customer
CINRAM
2011, 2012 und 2013
Winner of the „Golden Pallet“
54
Thank you…
…for your attention!
Let´s go for further steps!
55
8
Backup
56
Presentation Title
Month XX Year

cinram - LogCoop

Transcription

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