Republic of the Philippines CENTRAL MINDANAO UNIVERSITY

Transcription

Republic of the Philippines CENTRAL MINDANAO UNIVERSITY
Republic of the Philippines
CENTRAL MINDANAO UNIVERSITY
University Town, Musuan, Bukidnon
Citizens’ Charter of CMU - 2009
Vision and Mission
Performance Pledge and Feedback and Redress Mechanism
LIST OF FRONTLINE SERVICES
Administration
Instruction
Research and Extension
Production
Citizens’ Charter of CMU - 2009
An academic paradise of higher learning actively committed to the total
development of people for a globally sustainable environment and a
humane society
To advance the frontiers of knowledge for economic prosperity, moral
integrity, social and cultural sensitivity, and environmental
consciousness through equitable access to quality instruction, research,
extension and production
Citizens’ Charter of CMU - 2009
IN THE CONTEXT of its Vision and Mission, CMU commits itself to the following Thrusts:

Relevant curricular programs

Democratic access to education

Community involvement through extension services

Expansion of linkages

Clean and green program

Stable student population

Faculty development program student scholars/grant-in-aid

Production of high-yielding rice and corn and other agri-products

Generate technologies and information dissemination through research and development

Effective operational strategies and implementation

Drug abuse prevention program

State-of-the-art equipment

Productivity and Entrepreneurship
Citizens’ Charter of CMU - 2009
Citizens’ Charter of CMU - 2009
Feedback and Redress Mechanisms
Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the offices and put it in the drop box at the
Mamamayan Muna in Action Center

Send your feedback through e-mail
[email protected]
or text us at 090639900222 or 09173325000
 Talk to our OFFICER OF THE DAY.
If you are not satisfied with our services, your written/verbal complaints shall immediately be attended to by
the Officer of the Day at the Public Assistance and Complaints Desk.
THANK YOU for helping us continuously improve our services.
Citizens’ Charter of CMU - 2009
ADMINISTRATION
Citizens’ Charter of CMU - 2009
ADMINISTRATION
Office of the President
List of Frontline Services
PROCESSING TIME
PERSONS
RESPONSIBLE/
LOCATION
(Under normal
circumstances per
transaction)
Upon receipt and approval
OP Staff
Attends telephone calls and receives fax
messages
1 min / seconds as it rings
OP Staff
Facilitates documents for OIC signature and
disseminates the same to concerned offices /
units
Upon receipt and approval
OP Staff
Prepares / keeps records pertaining BOR,
ADCO and other related meetings
After the schedule
UBS Staff
Acts on all communications / reports relevant to
the implementation of the fourfold functions of
the University, i.e. Instruction, Research,
Extension and Production activities.
Upon receipt and or after a
meeting
Officer-In-Charge
Upon receipt and or after a
meeting
Officer-In-Charge
TYPES OF FRONTLINE SERVICES
Receiving/releasing of communications and
other documents
Work-out with linkages in both local, national
and foreign institutions or agencies for financial
assistance.
FEES
FORMS
Citizens’ Charter of CMU - 2009
Office of the Vice President for Administration
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
Provide recommendations, comments and
actions on various communications
FEES
FORMS
(Under normal
circumstances per
transaction)
1 hour / document
PERSONS
RESPONSIBLE/
LOCATION
VPA
Signed various official documents such as:












Checks amounting to 50,000.00 pesos
and below
Obligation Request for Administrative
Expenditures
DTR’s of Key Administrative Officials
Job Orders
Certificate of Travel Completed
Payroll of Administrative Units
Reports of Waste Materials
Application for Water Connection
Application for Socialized Tuition Fees
Application for Income Outreach Project
(IOP)
Trip Tickets and Request Issue Slip
(RIS)
Application for Gate Pass
10 minutes / document
VPA
10 minutes / document
VPA
10 minutes / document
10 minutes / document
10 minutes / document
10 minutes / document
10 minutes / document
10 minutes / document
10 minutes / document
VPA
VPA
VPA
VPA
VPA
VPA
VPA
10 minutes / document
VPA
10 minutes / document
VPA
10 minutes / document
VPA
Citizens’ Charter of CMU - 2009
Financial Management Office
List of Frontline Services
PROCESSING TIME
(Under normal
circumstances per
transaction)
From the time to time and
last week of the month
PERSONS
RESPONSIBLE/
LOCATION
TYPES OF FRONTLINE SERVICES
FEES
FORMS
1. Supervise the function of the units heads of the
Accounting Office, Budget Office and Cashiers
Office.
2. Monitor the Utilization of all funds, cash
balances, collections and deposits in all depository
balances.
3. Make the final review of all financial reports
prepared and submitted by Accounting, Cashier
and Budget Office and all reports / documents
4. Review the financial reports of all incomegenerating projects.
5. Help prepare and review all budget proposals for
the General Fund to be submitted to DBM, NEDA
& CHED, Congress and Senate
6. Conduct budget hearing for the budget proposal
of all projects under BMRDO
7. Prepare the special Budget for Fund 164-STF
-
-
-
-
From time to time
Accounting and Cashier
Office
-
-
Every first and Second
Week of the month
Budget and Accounting
Office
-
Financial Form
-
Budget Form
Every third week of the
month
3rd quarter of the year
FMO, Budget and
Accounting Office
Budget Office
-
Budget Form
4th quarter
-
Special Budget Form
1st week of the month
Accounting Office and
BMRDO project heads
FMO & Accounting Office
8. Indicate funding source for all purchase Request
for Fund 101 and 164
9. Attend BAC meeting and bidding activities
10. Sign Abstract of Bids and other BAC
documents
11. Attend to referrals by the President and Vice
President for Administration
12. Attend to Committee meetings
-
PR Form
5 to 10 minutes
FMO
-
-
4 hours a week
3 min per document
FMO
FMO
-
-
Form time to time
FMO
-
-
From time to time
FMO
FMO
Citizens’ Charter of CMU - 2009
Internal Audit Services
List of Frontline Services
PROCESSING TIME
PERSONS
RESPONSIBLE/
LOCATION
None
(Under normal
circumstances per
transaction)
4 hours
Internal Audit Staff
None
1 month
Internal Audit Staff
None
1 day
Internal Audit Staff
None
1 month
Chief/ Head Financial
and Head Operation
Audit Section
Internal Audit Staff
TYPES OF FRONTLINE
SERVICES
FEES
FORMS
Conduct cash Examination for all
accountable officers of the
university
Conduct Financial and operation
audit of the different units of the
university
Conduct spot audit onn the
different income generating
project (IGPS) of the university
Preparation of internal audit
report
Preparation of cast examination
report
Consultation and advises
None
None
10 minutes
Request for Preparation of
communication letter
None
5 minutes
General Form #
74(A)
2 days
Chief/ Internal Audit
Staff
Chief / Internal Audit
Staff
Citizens’ Charter of CMU - 2009
Management Information System Office
List of Frontline Services
●
●
●
PROCESSING TIME
(Under norman circumstances
per transaction)
PERSONS
RESPONSIBLE/
LOCATION
TYPES OF FRONTLINE
SERVICES
FEES
FORMS
Encoding of subject offerings
for enrolment of nine (9)
degree courses
None
MIS Form
1.2
1 minute per subject
Computer Operator
None
Enrolment
Assessment Form
5 - 20 minutes per
student
Computer Operator
None
Enrolment
Assessment Form
1 minute per student
Computer Operator
Assist irregular students
arrange subjects with
schedule conflicts during
enrolment
Update enrolment assessment of student in cases
where no fees are posted
during enrolment
●
Generate ID No. for Graduate
School, Special Course and
High School students
None
Personal
Data
Sheet Form
●
Reproduce partial and final
classlists for nine (9) degree
courses
None
-
2 days
Computer Operator
●
Generate e-file of classlist
None
-
As requested
Computer Operator
2 minutes per student
Computer Operator
Citizens’ Charter of CMU - 2009
Schedule
transfer
form
●
Set students who opted to
transfer schedule
None
●
Technically assists minor
connection error to other
online working stations
None
●
Encoding and downloading
of faculty teaching load
to generate faculties
gradesheets
None
●
Uploading of midterm and
final grades
None
e-file of
gradesheet
●
Retrieval in cases of lost.
O.R. and ID nos.
None
-
1 - 3 minutes per
student
Computer Operator
As requested
Computer Operator
1 - 3 minutes per
faculty
Computer Operator
1 minute per
faculty
Computer Operator
Less than a minute
Computer Operator
-
Faculty
teaching
load
Website Administration and Update
None
None
Subject Offerings Encoding
None
SUC-NF Forms Consolidation to be
submitted to Regional CHED Office
OPIF Forms Consolidation to be
submitted to DBM Regional Office
Provide Information System Solution
for the different Offices
None
None
MIS Form
A1
SUC-NF
Forms
OPIF Forms
None
None
1 hour (provided content is
ready for upload)
1 week
Webmaster
1 week
MIS Head
1 week
MIS Head
4 months to 1 year (depends on
the system to produce)
MIS Head / System
Administrators/ Programmers
Computer Operator
Citizens’ Charter of CMU - 2009
Human Resource Management Office
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
1.Publication of bulletin of vacant positions
FEES
FORMS
(Under normal
circumstances per
transaction)
PERSONS RESPONSIBLE/
LOCATION
None
CS format
2 days
HRMO staff, Chief, President
and CSC Field office
None
CS format 212
3 days
HRMO staff, Chief, VPA, VPAA,
CSC Field office
1. Processing of appointments
2. Processing of leaves
3. Processing of retirement documents
(prior to submission to GSIS)
None
1 day
None
1 day
HRMO staff, Chief
4. Leave Certification
30 minutes
HRMO staff, Chief, President
1 hour
HRMO staff, Chief
1 hour
HRMO staff, Chief
1 hour
HRMO staff, Chief
1 hour
HRMO Chief
5. Loan Certification
6. Employment Certification
7. Issuance of Service records
8. Counseling / Assistance on civil service
matters
Citizens’ Charter of CMU - 2009
Legal Office
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
FEES
FORMS
(Under normal
circumstances per
transaction)
PERSONS
RESPONSIBLE/
LOCATION
Provide legal advices, recommendation,
comments and actions on documents
forwarded to the legal office
None
1 hr. per document
Legal Officer
Provide legal counseling and assistance to
the legal concerns of the University
None
1 hr. per session
Legal Officer
To represent CMU in Court litigations
involving the University
None
4 hrs. per hearing
Legal Officer
Drafting of contracts and agreements as per
instruction of the University President where
CMU is one of the contracting Parties
None
1-8 hrs
Legal Officer
Conduct Preliminary Investigations of
Administrative cases assigned to the legal
Office
None
Within the period provided
To act as prosecutor in behalf of CMU in
Administrative cases for formal investigation
involving students, and employee of the
university
None
Within the period provided
Citizens’ Charter of CMU - 2009
Security Office
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
1. Issuance of Gate Pass Sticker
2. Issuance of Gate Pass
A. Road Right of the Way
1. Ten Wheelers
2. Six Wheelers
3. PUJ
4. Motorcycle
B. Impoundment Fees
1. Large Animals (Cow, Horse &
Carabao)
2. Small Animals (Goat, Pig & others
PERSONS
RESPONSIBLE/
LOCATION
FEES
FORMS
(Under normal
circumstances per
transaction)
1.100
1. Application for
gate sticker
1. 1-2 days
1. VPA, CMU SS Dir.,
Asst. Dir & staff of
Admin Section
2A. Gate Pass
form of Road
Right Way
2A. 30 Mnutes to one hour
2A. CMUSS Director,
Officer of the Day and
Radio Operator
P50.00
P30.00
P20.00
P10.00
P150/Head/Day
P30/Head/Day
2B. 30 Minutes to one hour
2B. Gate Pass
form of
Impoundment
Fee
2B. CMUSS Director,
Officer of Day and
Radio Operator
Citizens’ Charter of CMU - 2009
University Hospital
List of Frontline Services
TYPES OF FRONTLINE
SERVICES
I.
Medical check –up(OPD)
Dental services
A.Oral prohylaxis
II.
B. 1.Filling
(light cure )
2. Filling
(amalgam)
3. Filling
Temporary
FEES
Student -free
Employee-free
Dependent-20.00
Private-P60.00
OPD card
PROCESSING TIME (Under
normal circumstances per
transaction)
20 min/patient
Student –P50.00
Employee-70.00
Dependent100.00
Private-180.00
OPD card
30-45min. /patient
Student -260.00
Employee-280.00
Dependent300.00
Private-320.00
OPD card
45-1 hr./cavity
Dentist/Hospital
OPD card
30min/cavity
Dentist/Hospital
OPD card
20 min/cavity
Dentist/Hospital
Student -80.00
Employee-100.00
Dependent120.00
Private-160.00
Student -40.00
Employee-60.00
Dependent-80.00
Private-100.00
4. Composite filling (FUJI)
Student -140.00
FORMS
PERSONS RESPONSIBLE
/LOCATION
Dentist/Hospital
Physician/Hospital
Citizens’ Charter of CMU - 2009
C) Tooth extraction
> Permanent
>Temporary
Employee-160.00
Dependent180.00
Private-200.00
Student -Free
Employee-Free
DependentP50.00
Private-P80.00
OPD card
OPD Card
30 min/cavity
25-30 min/tooth
Dentist/Hospital
Dentist/Hospital
DependentP30.00
Private- P50.00
OPD card
15-20 min/tooth
Dentist/Hospital
Student-Free
Employee-Free
DependentP20.00
Private-P40.00
OPD card
10 min/patient
Dentist/Hospital
Student – 30
Employee-40
Dependent-60
Private-80
OPD card/
laboratory
forms
30 min/patient
Medical technologist/ hospital
C.Hemoglobin
Student-P30.00
Employee-P40.00
DependentP60.00
Private-P80.00
OPD card/
laboratory
forms
D.WBC
Student-P30.00
Employee-P40.00
DependentP60.00
Private-P80.00
D.) Dental Consultation
Laboratory Services
A.Complete Blood Count
III.
B.Hematocrit (Hct)
Medical technologist/ Hospital
OPD card/
laboratory
forms
30 min/patient
Medical technologist/ Hospital
30 min/patient
Medical technologist/
hospital
Medical technologist/
Citizens’ Charter of CMU - 2009
E.Platelet Count
F.Blood Typing
Student-P30.00
Employee-P40.00
DependentP60.00
Private-P80.00
OPD card/
laboratory
forms
30 min/patient
hospital
Student-P30.00
Employee-P40.00
DependentP60.00
Private-P80.00
OPD card/
laboratory
forms
30 min/patient
Medical technologist/
hospital
Medical technologist/
hospital
G.Pregnancy test
H.Hepa-B Surface Antigen test
I. Urinalysis
J.Fecalysis
Student-P120.00
EmployeeP120.00
DependentP120.00
Private-P120.00
OPD card/
laboratory
forms
Student-P100.00
EmployeeP100.00
DependentP100.00
Private-P100.00
OPD card/
laboratory
forms
Student-P200.00
EmployeeP200.00
DependentP200.00
Private-P200.00
OPD card/
laboratory
forms
Student-P30.00
Employee-P40.00
DependentP60.00
OPD card/
laboratory
forms
30 min/patient
Medical technologist/
Hospital
5 min/patient
Medical technologist/
Hospital
20 min/patient
Medical technologist/
hospital
30 min/patient
Medical technologist/
hospital
Citizens’ Charter of CMU - 2009
Private-P80.00
K.Micral test
L.Fasting Blood Sugar (FBS)
M.Random Blood Sugar (RBS,
Hgt, CBS)
N.Creatinine
O.Cholesterol(Total)
P.Triglyserides
Student-P30.00
Employee-P40.00
DependentP60.00
Private-P80.00
OPD card/
laboratory
forms
30 min/patient
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
30 min/patient
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
5 min/patient
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
30 min/patient
Student-P150.00
Employee-
OPD card/
laboratory
30 min/patient
Medical technologist/
hospital
Medical technologist/
hospital
Medical technologist/
hospital
Medical technologist/
hospital
30 min/patient
Medical technologist/
Hospital
Medical technologist/
hospital
Medical technologist/
Citizens’ Charter of CMU - 2009
Q.HDL-C
R.LDL-C
S.Blood Uric acid
P150.00
DependentP150.00
Private-P150.00
forms
Hospital
Student-P200.00
EmployeeP200.00
DependentP200.00
Private-P2000.00
OPD card/
laboratory
forms
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
30 min/patient
OPD card/
laboratory
forms
30 min/patient
30 min/patient
Medical technologist/
Hospital
Medical technologist/
Hospital
30 min/patient
Medical technologist/
Hospital
30 min/patient
Medical technologist/
Hospital
T.SGPT /ALT
U.SGOT/AST
Physicians, Nurses, and
Midwives/Hospital Ward
Physicians, Nurses, and
Midwives/ Minor Operating Room
Citizens’ Charter of CMU - 2009
V.Alkaline
Phosphatase
Nursing Care and Emergency
Treatment
A.Confinement
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
Student-P150.00
EmployeeP150.00
DependentP150.00
Private-P150.00
OPD card/
laboratory
forms
30 min/patient
Physicians, Nurses, and
Midwives/ Minor Operating Room
Physicians, Nurses, and
Midwives/Minor Operating Room
30 min/patient
Physicians, Nurses, and
Midwives/ Emergency room
IV.
Physicians, Nurses, and
Midwives/ Emergency room
B.Suturing of Wound
C.Incision/Excision and
Drainage
D.Circumcision
E.Dressing
F.Injection
Student-Free
Employee-Free
DependentP30.00
Private-P80.00
OPD card/
Chart
Per Day
Student-Free
Employee-P40.00
DependentP40.00
Private-P100.00
OPD card/
Chart
15-30 min/patient
Physicians, Nurses, and
Midwives/ DR
Student-Free
Employee-P40.00
DependentP40.00
Private-P100.00
OPD card/
Chart
15-30 min/patient
Physicians, Nurses, and
Midwives/ DR
Student-Free
Employee-Free
DependentP40.00
OPD card
Physicians, Nurses, and
Midwives/ Nurses’ Station
DRIVER/ motorpool
30 min/patient
Medicare In charge
Citizens’ Charter of CMU - 2009
Private-P100.00
G.Nebulization
H.Internal Exam
I Deliveries
AMBULANCE SERVICES
PHILHEALTH PROCESSING
Physical check up
a.Incoming freshmen
Physicians /hospital
Student-Free
Employee-P20.00
DependentP20.00
Private-P30.00
OPD card
10 min/patient
Student-Free
Employee-Free
DependentP10.00
Private-P20.00
OPD card
5min/patient
Student-Free
Employee-P10.00
DependentP10.00
Private-P10.00
OPD card
5min/patient
Student-Free
Employee-P25.00
DependentP25.00
Private-P25.00
OPD card
10min/patient
P1,500.00
OPD
card/charts
Depend on each patient
progress
BASED ON
DISTANCE
LOGBOOK
DEPEND ON PLACE OF
REFERRAL
-
PHIC Forms
20 min/ claim
Physicians /hospital
Physicians/hospital
b. employees
c.Athletes
free
PE forms
15min/pt.
Citizens’ Charter of CMU - 2009
free
PE forms
15 min/pt.
free
PE forms
15 min/pt.
Citizens’ Charter of CMU - 2009
Supply and Property Management Office
List of Frontline Services
TYPES OF FRONTLINE SERVICES
Prepare Relief of Responsibility
Prepare and Filed of Acknowledgement Receipt for
Equipment
Prepare yearly Inventory Report
Insured government vehicle
Submit univ. vehicle for smoke test
Register univ. Vehicles to LTO
FEES
none
Prepare Disbursement Voucher
Prepare Purchase Order
Prepared Obligation Request for Trust Fund
File Approved Purchase Request
Prepare Invitation to Bid (ITB)
Prepare Agency Purchased Request (APR) prepared
for Procurement Service, DBM
Prepare & issue supplies, materials, equipments
Prepared Sole Distributorship Certification for the direct
purchased items
Sign Inspection & Acceptance Report
Serve approved Purchased Order
Float Invitation to Bid
none
none
none
none
none
Prepare Waste Material Report
Prepare and file Property Ledger Card
Signed Stundent & Employees Clearance
none
none
none
none
none
none
none
none
FORMS
I&I
ARE
Disbursement
Form
P.O.
OB
PR
ITB
PROCESSING TIME
(UNDER NORMAL
CICUMSTANCES
PER
TRANSACTION)
5 minutes
PERSONS
RESPONSIBLE
LOCATION
Staff/Supply Office
5 minutes
1 month
1 day
1 day
1 day
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
3 minutes
3 minutes
3 minutes
3 minutes
3 minutes
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
none
APR
Withrawal Slip
3 minutes
10 minutes
Staff/Supply Office
Staff/Supply Office
none
none
none
none
Certificate
IAR
PO
ITB
Waste Material
Report
Ledger card
3 minutes
2 minutes
4 hours
4 hours
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
3 minutes
3 minutes
2 minutes
Staff/Supply Office
Staff/Supply Office
Chief, Supply Office
Citizens’ Charter of CMU - 2009
Post Public Bidding in PhilGEPS
Haul and receive Supplies, materials & equipment
Request Inspection for delivered Supplies, materials &
equipment
Prepared Consumption Report of the Diff. Units
/Colleges
Consolidate APP of Units & Colleges
Prepare Purchase Request (PR)
Issue Toga to Graduating Students
none
none
10 minutes
1 day
Staff/Supply Office
Staff/Supply Office
none
2 minutes
Staff/Supply Office
1 day
5 days
5 minutes
3 minutes
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
Staff/Supply Office
none
none
none
Php100
Monthly Report
PR
ARE
Citizens’ Charter of CMU - 2009
Auxiliary Services Unit
List of Frontline Services
TYPES OF FRONTLINE SERVICES
FEES
CONVENTION CENTER
*Booking
*Billing
INCOME OUTREACH PROJECT
Loan (1% per month)
*Processing of Loan
*Billing of Loans
COMMERCIAL COMPLEX
*Collecting rental
WATER
*Meter reading
*Issue water bill
CONTRACTS and MOA’s
MOA engaged in a small business in their
houses
MOA accepting boarder / lodger in their houses
Housing Contract (private and Gov’t
leaseholder
Commercial Complex Contract
BILLING & COLLECTION & ISSUANCES
Examination Permit
With approved MOA’s
PROCESSING TIME
(Under normal
circumstances per
transaction)
PERSONS RESPONSIBLE/
LOCATION
Booking form
1 day
Billing form
5 minutes
Head, Chief Adm. Officer, UFLS
Manager, VP for Administration
Encoder / Staff
Loan Application
form
Billing Form
5 minutes
FORMS
2 minutes
Staff / Loan Facilitator / Head /
VPA
Loan Facilitator / Head
Market Administrator
5 days
Meter reader / Staff
Meter reader / Staff
P25
15 minutes
Staff
P25
P25
15 minutes
15 minutes
Staff
Staff
P25
15 minutes
Staff
P20
As stipulated in
the contracts &
MOA’s
5 minutes
5 minutes
Staff
Staff
Citizens’ Charter of CMU - 2009
General Services
List of Frontline Services
TYPE OF FRONTLINE SERVICES
FEES
FORMS
PROCESSING TIME
PERSON
RESPONSIBLE
(under normal circumstances per
transaction)
/LOCATION
I. CONSTRUCTION, REPAIR &
MAINTENANCE,
CARPENTRY UNIT
A. Construction Services
1. By Administration
- Program of Work
- Purchase Request of necessary
materials
- Hiring of Job Order Personnel
- Implementation
2. By Private Contract (Whole
Package)
- Program of Work Preparation
- Pre - Bidding/Bidding Notice
Preparation, etc
- Notice of Awards
- Implementation
3. Repair/Maintenance of
Government Buildings,
Offices
4. Carpentry Work Services
- Fabrication of Office tables,
cabinets, chairs,
None
Approved
Technical
WP
Personnel
Checker
None
Approved
1 - 2 Months
Civil Engineer
Dependent upon type of
Section Head
WP
None
Job Order
repair/size/volume of work
None
Job Order/
4 - 6 Days/Skilled labor
Section Head
Citizens’ Charter of CMU - 2009
Approved
Request
furniture, etc.
- Repair/Maintenance of
Government offices,
chairs, cabinets and the like
None
Job Order
Skilled Workman
Variable on the type of repair/
Section Head
size and volume of work
Skilled Workman
Variable
Section Head
Variable and as provided in the
contract
Section head
Variable and as provided in the
contract
Section head
II. TRANSPORTATION SERVICES
(MOTORPOOL)
A. Department/Unit/College user for
Official
Business for all vehicles
Free
Approved trip
tickets/request
B. Special Projects (Funded/Private
User)
1. School Bus
- Booking Fee (Deposit)
Php
1,000.00
Fixed Rentals:
a. Outsider A with surcharge fee
beyond 8 hrs
Php
15,000.00 +
1875 + per
hour + per
diems
Approved trip
tickets/request/
contract
b. Outsider B plus additional cost
(30% TFC)
Php
8,000.00 +
additional
cost + per
diems
Approved trip
tickets/request/
contract
Citizens’ Charter of CMU - 2009
2. Coaster (Toyota)
Php
1,200.00
day
Approved trip
Not applicable
- do -
tickets/request
Php 750.00
day
- do -
- do -
- do -
Php
1,500.00
day
- do -
- do -
- do -
Php
1,000.00
day
- do -
- do -
- do -
6. Land Rover
Php 900.00
day
- do -
- do -
- do -
7. Lawin Jeep
Php
1,000.00
day
- do -
- do -
- do -
8. Pathfinder 4 x 4
Php 900.00
day
- do -
- do -
- do -
9. Strada - Mitsubishi
Php 900.00
day
- do -
- do -
- do -
Php
1,200.00
day
- do -
- do -
- do -
11. Toyota Pick -Up # 2
Php 750.00
day
- do -
- do -
- do -
12. Toyota Wagoner
Php 900.00
day
- do -
- do -
- do -
3. AEOP Jeep
4. I.H. Truck
5. Isuzu Hilander
10. Toyota Hi-Ace (New)
Citizens’ Charter of CMU - 2009
Php 900.00
day
- do -
- do -
- do -
Free
Job Order
3 - 4 Weeks
Free
Job Order
1 - 2 Weeks
Section Head
Mechanics
- do -
1. Engine
Free
Job Order
2 - 3 Weeks
Section Head
Mechanics @ shop/
outside mechanics
2. Differential
Free
Job Order
1 - 2 Days
- do -
3. Transmission
Free
Job Order
2 - 3 Days
- do -
4. Minor body repairs
Free
Job Order
1 - 3 Days
Section Head
Welder @ shop only
5. Refrigerators/Air conditioning unit
Free
Job Order
4 - 5 Days
- do -
Free
Job Order
Job Order and
RIS
½ - 1 Hour
Mechanics
1 - 2 Hours
Assigned driver and
Mechanics
13. Sports Van
III. FABRICATION, REPAIR AND
MAINTENANCE UNIT
A. Fabrication
- Body building
- Minor auto parts/accessories
B. Auto parts repair/replacement
- General overhauling
C. Auto maintenance
- Vehicle engine check up
- Change oil
IV. POWER PLANT & ELECTRICAL
SERVICES
A. Plant operation
Free
Citizens’ Charter of CMU - 2009
1. Government/official use
2. Private use
Job
Order/Request
Variable operation
Section Head
Plant Operator
Approved
Request
Variable
- do -
Free
Job
Order/Request
Variable on the kind of apparatus
Section Head
Electricians
Free
Free
Free
- do - do - do -
- do - do - do -
Php.
6.20/Kwh or
any rate
with prior
FIBECO
notice of
increase/de
crease per
Kwh energy
Job Order
- do -
Free
At cost
depending
on the
prevailing
market
price/liter of
fuel
B. Electrical works
1. Government use
- Installation
- Apparatus, laboratory equipment,
wiring etc
- Repair/check up
- Maintenance check up
2. Private use of energy
V. WATER WORKS AND SEWERAGE
SERVICES
A. Installation works
Citizens’ Charter of CMU - 2009
- Main water pipeline
4" - 6" Ø pipes
1" - 3" Ø pipes
1" - 3" Ø pipes inclusive of
excavation
- Installation of water pipeline at
residence
- Comfort rooms with complete set
- Water pipeline including shower
and lavatory
line, water closet, etc
- Sewerage line w/ complete
connection
B. Deep well pumping plant operation
Free
Job Order
4 pipes/day
Section Head
Plumbers
Free
Job Order
8 pipes/day
- do -
Free
Job Order
40 ft/day
- do -
Free
Free
- do - do -
2 - 3 Days
3 - 5 Days
- do - do -
Free
- do -
4 - 5 Days
- do -
Free
- do -
3 - 4 Days
- do -
Not applicable
Daily
At prevailing
cost/cu.m of
water at a
certain
minimum
Auxiliary Services
Section Head
C. Repair and maintenance
- Faucet/fixture replacement
including broken
threads
- Lavatory faucet including other
accessories
- Replacement of tank fittings set
inclusive of
testing and observation
- Comfort room accessories
replacement
including lavatory sink
- Complete set of CR repair and
Free
- do -
1 Hour
Section Head
Plumbers
Free
- do -
2 - 3 Hours
- do -
Free
- do -
6 Hours
- do -
Free
- do -
1 Day
- do -
Free
- do -
7 - 10 Days
- do -
Citizens’ Charter of CMU - 2009
replacement or
renovation
- De-clogging of whole building
sewerage system
- De-clogging of residential
sewerage system
Free
- do -
3 - 4 Days
- do -
Free
- do -
4 Hours
- do -
Citizens’ Charter of CMU - 2009
INSTRUCTION
Citizens’ Charter of CMU - 2009
Office of the Vice President for Academic Affairs
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
FEES
Endorsement of requests of faculty and student
N/A
(Under normal
circumstances per
transaction)
30 minutes
Processing of Incoming and Outgoing
Communication
N/A
30 minutes
Processing / Approval of Faculty Teaching
Loads
Signing of DTRs, Clearances, Application for
Leave, ets
N/A
Processing of Incoming and Outgoing
Disbursement Vouchers, Travel Orders,
Payroll, Purchase Request, Purchase Orders,
and Others
FORMS
VPPAA
1,2 & 3
1 hour
N/A
1 hour
N/A
1 hour
PERSONS
RESPONSIBLE/
LOCATION
VPAA/GDumancas
VPAA
EAvergonzado
GDumancas
VPAA/
EAvergonzado
VPAA
EAvergonzado
GDumancas
VPAA
EAvergonzado
GDumancas
Citizens’ Charter of CMU - 2009
Office of the Director of Instruction
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
INFORMATION & RECORDS MANAGEMENT
Response to inquires on Performance Evaluation
Results
Issuance of Certification of Teaching Performance
Evaluation (TPE) Results
Response to inquires and application on faculty
scholarships and trainings.
Response to inquires and application on student
scholarships and loans.
Response to inquires on student loan balances and
deductions
Response to inquires on faculty scholar status and
updates.
Processing of Applications for faculty Scholarship
FEES
FORMS
None
(Under normal
circumstances per
transaction)
PERSONS
RESPONSIBLE/
LOCATION
15 minutes
Staff
30 minutes
Staff
None
30 minutes
Director/Staff
None
30 minutes
Director/Staff
None
30 minutes
Staff
None
30 minutes
Staff
None
1 month
Director/Staff
Processing of Applications for Student
Scholarships/loan
Processing of voucher for faculty scholars
None
1 week
Director/Staff
None
Voucher
1 hour
Staff
Processing of Payroll for faculty scholars
Processing of Payroll for student scholarship
Processing of Voucher for Student subsidy
None
None
None
Payroll
Payroll
Voucher
1 hour
30 minutes
15 minutes
Staff
Staff
Staff
10.00
Certification
Citizens’ Charter of CMU - 2009
Registrar’s Office
List of Frontline Services
TYPE OF FRONTLINE
SERVICES
Release of TORs for graduates
starting 2008
Release of TORs for graduates
or before 2008
Re-issuance of grade slips
Release certification of
enrollment
Release Statement of Accounts
3 days for 20 req./day
Staff/Evaluator/Registrar
5 days for 20 req/day
Staff/Evaluator/Registrar
FORMS
P150.00-first
2 pages,
P80.00 excess/
page
P150-first
2 pages, P
excess/
page
request
for records
form
P40.00/copy
-
1 minute
Staff
P80.00/copy
as required
5 minutes
Staff
P80.00/copy
request for
1 day/10 req.
Staff/Registrar
1 day/10 req.
Staff/Registrar
1 day
Staff/Registrar
1 day
Registrar
5 days
Deans/Board Sec./Pres.
request
for records
form
Release assorted certification
P80.00/ copy
Processing of CHED Forms
P80.00/sets
P80.00/sets
Records forms
request for
Diploma
Release of reconstructed
Diploma
PERSON RESPONSIBLE/
LOCATION
FEES
Records forms
request for
Records forms
request for
( 3in 1)
Authentication of TOR and
PROCESSING TIME
(Under normal
circumstances
per transaction)
P150/doc
Records forms
request for
Records forms
Citizens’ Charter of CMU - 2009
Validation of COR during
enrollment
as required
1 minute
Staff
Change of Registration per
school calendar
as required
2 hours
Staff/Registrar
grades slip
5 minutes
Staff
1 day
Staff/Registrar
1 day, if all credentials
are in order
Staff/Registrar
5 min/clientele
Staff/Registrar
Release General Weighted
Average (GWA)
Released of TOR per school
to school request
Honorable Dismissal
Attend to various clientele
P250/sets
request for
records forms
Citizens’ Charter of CMU - 2009
Office of Student Affairs
List of Frontline Services
TYPE OF FRONTLINE SERVICE
A. Student Organization
1. Registration of Student
Organization
2. Submission of Accomplishment
Reports
3 Checking of Accomplishment
Reports
B. Student Scholarship Program
1. Filing of Scholarship
Application Form
2. Processing and Classifying
different
categories of Scholarship
Application Form
3. Providing Stipend to qualified
scholars
C. Student Housing Services in
Private & Gov't Cottages
1. Processing of Permit to accept
student lodgers
FEES
50.00/Org
none
none
FORMS
OSA Org's Form No.
1
OSA Org's Form No.
2
OSA Org's Form No.
3
none
OSA Scholarship
Form 1
OSA Scholarship
Form 2
none
OSA Scholarship
Form 1
none
PROCESSING TIME
(Under normal
circumstances
per transaction)
PERSON RESPONSIBLE
25 mins/Organization
Students
15 mins/Organization
Student Organization
10 mins/Organization
Assistanship Coordination
(SOA-Coordinator)
OSA Director
VPAA
Office of the President
10 mins/Student
Student Scholarship Coordinator
10 mins/Student
OSA Director
VPAA
25.00/
application
OSA UWHC PAL
Form 1
15 mins/Student
1 hour
Office of the President
1 day
Coordinator- Student Housing
& OSA Director
Citizens’ Charter of CMU - 2009
2. Conduct ocular inspection to
private &
gov't cottages accepting student
lodgers
3. Tabulate and evaluate housing
facilities to
private & gov't cottages accepting
student lodgers
4. Filling-up of application for
dormitory occupants
5. Monitor the accommodation &
collect rentals
none
OSA UWHC PAL
Form 2
10 working days
University Wide Housing
Committee on House Occupants
Accepting Lodgers
none
OSA UWHC PAL
Form 3
15 working days
University Wide Housing
Committee on House Occupants
Accepting Lodgers
none
OSA Dorm Form No.
1
30 mins
Dormitory Managers
with fee
Ledger
20 mins
Dormitory Manager, Cashier
none
none
none
none
none
none
none
none
10 mins
15 mins
30 mins
Coordinator Student Assistanship
Coordinator Student Assistanship
Coordinator Student Assistanship
none
none
OSA Form
CS Form No. 48
30 mins
15 mins
15 mins
Coordinator Student Assistanship
Coordinator Student Assistanship
Coordinator Student Assistanship
to dormitory occupants
D. Student Assistantship
1. Recruitment of Student
Assistants
2. Information drive through
posters
3. Interview
4. Orientation
5. Deployment of qualified
applicants
6. Monitoring and Evaluation
E. Student Welfare Services
1. Giving Assistance to sick/needy
student
residents in the dormitory
2. Plan and monitor environmental
awareness
in the dormitory
3. Enhancing the spiritual growth
Cleaning Evaluation
Coordinator Student Assistanship
3 mins/student
Dorm Manager
25 mins/room
Dorm Manager
30 mins/student
Dorm Manager
Citizens’ Charter of CMU - 2009
and moral
growth residents clients in the
dormitories,
counseling of student residents
4. Financial assistance to the
needy
at dormitory
F. Clerical and Record Section
1. Clearing and signing of Student
General Clearances
2. Issuance of Good Moral
3. Issuance of Certification of Lost
ID
Releasing of CMU Yearbook
(Blazer)
4. Issuance of Clearance slip
during exam
G. Service Provider
1. Evaluate and record the
request
2. Record all incoming & outgoing
documents
3. Prepare Vouchers/Withdrawal
of
Property Deposit at MRH
4. Assist during clearing time
5. Assist during enrollment time
for filing
scholarship application
H. University Student Conduct
and Discipline
1 hour
Dorm Manager
none
w/o form
15 mins
Student, Clerk, OSA Director
none
w/ form
15 mins
Student, Clerk, OSA Director
none
w/ form
10 mins
Student, Clerk, OSA Director
5 mins
Student, Clerk, OSA Director
10 mins
Student, Clerk
25 mins
Officer/students
15 mins
OSA/Student
none
none
w/ form
10.00 fo
certification voucher forms
/student
clearance
scholarship forms
5 mins
10 mins
Students
Citizens’ Charter of CMU - 2009
1. Receive and evaluate the
complaints
and put into written form.
2. Encode and deliver
communications to the
different Colleges/Units
3. Prepare and distribution of
communication
of the taking down notes of the
minutes
4. Conduct investigation for
reconciliation meeting.
5. Filing/sorting of student
complaints/case
6. Transcribing notes of the
minutes
conducted by the UCSCD
7. Prepare memorandum, notices
to the client/s
in Colleges/Units
none
Grievance
Agreement form
20 mins.
Members, UCSCD
Members, Grievance Committee
none
Affidavit of Complaint
30 mins.
Clerk, UCSCD
none
Grievance
Agreement form
20 mins.
none
1 hour
none
20 mins.
none
30 mins.
none
5 mins.
Citizens’ Charter of CMU - 2009
College of Arts and Science
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
Releasing of Forms:
 Application for Leave
 Daily Time Record
 CMU Pass /Time Adjustment Slip
 Teaching Load
 Teachers Load
 Room Use Permit
 Barrower Slip –(AV Equipment)
 Activity Permit
 Conflict Form
 Clearances (Students)
 Clearances (Faculty)
 Logbook
 Room Use Permit Form
Use of Speech Laboratory for Students’ oral
Proficiency in English and Filipino
Use of Laboratory Equipment by Outsider other
than students taking Physics lab courses
FEES
FORMS
(Under normal
circumstances per
transaction)
PERSONS
RESPONSIBLE/
LOCATION
None
By Transaction
Clerks
None
By transaction
Speech teachers,
Laboratory technician
Laboratory Technician
Chair, Physics Dept.
None
Borrowers copy and
letter of request of
teacher concerned
By transaction
Citizens’ Charter of CMU - 2009
Psychological Testing and Guidance Center
List of Frontline Services
PROCESSING TIME
FEES
FORMS
Testing
-
Standardized Test
(Under normal
circumstances per
transaction)
1 hour
Counseling
-
Theories/Techniques
As the need arises
Freshmen Orientation
-
Seminar/Workshop
8 hours
P50
Seminar/Workshop
8 hours
Job Fair
-
Recruitment
8 hours
Peer Facilitators
-
Training / Seminar /
Workshop
1 Semester
P100
Battery of
Standardized Tests
6 hours / client
TYPES OF FRONTLINE SERVICES
Career Guidance
Job Recruitment Services
PERSONS
RESPONSIBLE/
LOCATION
RGC/ Guidance
Coordinators
RGC/ Guidance
Coordinators
RGC/ Guidance
Coordinators
RGC/ Guidance
Coordinators
Companies / Agencies
/ Graduating / Students
/ Facilitators /
Coordinators
RGC/ Guidance
Coordinators
RGC/ Guidance
Coordinators
Citizens’ Charter of CMU - 2009
College of Education
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
FEES
FORMS
(Under normal
circumstances per
transaction)
PERSONS
RESPONSIBLE/
LOCATION
Releasing of Forms:
Application for Leave
Daily Time Record
CMU Pass / Time Adjustment Slip
Room Use Permit
Borrower’s Slip (AVR Equipment)
Activity Permit
Clearances (Faculty/Staff)
Logbook
None
By transaction
Clerks
None
By transaction
Administrative
Aide/Dean
Application of leave of Absence
Certificate of Registration And Grade Slip
Attendance Sheets of Students
Waiver / Conflict Form
Excuse Slip / Admission
Request for Students documents i.e.
Checklist
Enrolment of Student
Evaluation of Candidates of Graduation
Filing and Updating of Students Records
Seat Plan
Release Of Assorted Certification
Teaching Load
Teacher’s Load Program
None
By transaction
Use of Education Hall
Records Clerk/
College Secretary
Letter
500.00/ day
Permit to Use Ed
Per approval by the
Clerk / Dean
Citizens’ Charter of CMU - 2009
Hall
Tour Visit of the College
Conducts Licensure Examination for
Teachers (LET) Review
Interview for Incoming Freshment
None
To be determined
by LET Board
LET form
None
COEd Form
University President
Per approval by the
University President
One month before / per
approval by the
University President
Upon Enrollment
Dean and Department
Heads / Science
Room, AVR, Library
AACCUP
LET Board
Department Chairs
Citizens’ Charter of CMU - 2009
College of Engineering
List of Frontline Services
College Secretary’s Office
PROCESSING TIME
FEES
FORMS
(Under normal
circumstances per
transaction)
 GENERAL CLEARANCE
NONE
GENERAL CLEARANCE FORM
2 minutes
 PROSPECTUS
NONE
COURSE PROSPECTUS
2 minutes
 CHECKLIST
NONE
COURSE CHEKLIST
2 minutes
 ADMISSION SLIP
NONE
ADMISSION SLIP FORM
2 minutes
 WAIVER
NONE
WAIVER FORM
2 minutes
 LEAVE OF ABSENCE
NONE
LEAVE OF ABSENCE FORM
2 minutes
 WORKLOAD/TEACHING LOAD
FOR FACULTY
NONE
WORKLOAD/TEACHING LOAD
FORM
2 minutes
PRE-REQUESITE FORM
2 minutes
TYPES OF FRONTLINE SERVICES
PERSONS
RESPONSIBLE/
LOCATION
ISSUANCE OF:
NONE
 PER-REQUISITE FORM
 ROOM UTILIZATION / USE
FOR MEETING
NONE
ROOM UTILAZATION / USE
FORM
2 minutes
 SUJECT SCHEDULE TRANSFE
FORM
NONE
SUBJECT SCHEDULE
TRANSFER FORM
2 minutes
 GRADES FO STUDENTS AND
15 minutes
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Secretary
Staff / College
Citizens’ Charter of CMU - 2009
FACILITATE THE EVALUATION
OF GRADUATION STUDENTS
‘
Secretary
 DROPPING, ADDING,
CHANGING OF SUBJECT
NONE
 SHIFTING FORM
NONE
 CERTIFICATION OF BONA
FIDE STUDENTS AND
STUDENTS STANDING
NONE
 CERTIFICATION OF
AVERANGE GRADE FOR
SCHOLARSHIP AND OTHER
PURPOSSES
NONE
 APPROVE POSTINGS AND
POST IMPORTANT
ANNOUNCEMENT
NONE
15 minutes
Staff / College
Secretary
 PERRATION OF VOUCHERS
OF STUDENT WITHDRAWALS
NONE
2 minutes
Staff / College
Secretary
SHIFTING FORM
2 minutes
Staff / College
Secretary
2 minutes
Staff / College
Secretary
Dean/College
Secretary
15 minutes
Dean/ College
Secretary
Citizens’ Charter of CMU - 2009
College of Forestry
List of Frontline Services
TYPES OF FRONTLINE
SERVICES
FEES
FORMS
PROCESSING TIME (Under
normal circumstances per
transaction)
PERSONS RESPONSIBLE/
LOCATION
1-3 mins/client
Ms. Genara C. Odtohan/staff
Annual reports it takes 3 – 4
days
Dean
1. Office of the Dean

Receives, releases and
records all office
correspondence,
documents,
endorsements, reports,
memoranda, vouchers,
job orders. Sorts out and
files various important
documents;
None
Room use permit/
Equipment use
permit, locator slip,
College Clearances,
application for leave,
DTR form, Job
Orders
None
None
Reports
Dean
1 min/document
None
Various forms
Dean
3-5 mins/doc
* Preparation and
submission of Reports (SemiAnnual, Monthly
Accomplishment report,
CHED annual report)
* Signing of Faculty & staff
DTR, Clearance, Application for
leave,
Job orders, contracts etc.
 Endorsements
communication of
requests from faculty,
staff, and students

Coordinate with faculty
Endorsements
None
Dean
none
Monthly faculty meeting it
takes 4 hours
Citizens’ Charter of CMU - 2009
members on making
decisions regarding the
affairs of the college
2. Office of the College Secretary
or Registrar.
 Decentralized admission
procedures administered
by respective colleges
during enrollment period
for the freshmen.

N
PDF,
Admission
Form,
Enrolment
procedures
form,
interview
form, &
Enrolment
assessment
form.
 College
Clearance
Form 1c
O
N




College Clearance for
final exam, signing and
release after verification
from student records.
E
Release and notification
of MIS form with reference
to COR for student’s
transfer
of
conflict
schedules.
Checking, signing and
release of preliminary
college
clearance
for
Students’ filing TOR, for
transfer,
and
related
purposes
before
accomplishing
the
University
general
clearance.
Record checking and
release of Leave of
absence form for students
who need to file LOA.


Secretary & encoding staff, and
faculty advisers.
Secretary & office staff
5-10 minutes/student


5 minutes/ student

5-10 minutes after
checking student’s
records

Secretary and staff
Secretary and Office staff, &
OUR.
College
Student’s
Clearance
Application for
LOA Form

20-30 mins/student


MIS Form 3



University
Adding form



Secretary and office staff.

Secretary and office staff
30 mins- 1 hr until
delivered to OUR.
5-10 minutes/student
Citizens’ Charter of CMU - 2009







Facilitate the advising of
students
during
the
adding /and or substitution
of subjects with reference
to student’s checklist.


Release
of
notified
Admission slip to students
for possible excuse of
undertaken
absences
from respective classes.
Release of waiver form a
s
required
to
be
accomplished by students
before going out for a field
trip.
Issuance of conflict form
to students during term
exams with reference to
the set schedule of
examination.
Semestral updating
Students’
records
secretary’s file folder.
of
at


College
WAIVER
FORM
 College
CHANGE OF
SCHEDULE
OF
EXAMINATIO
N form.

Coordinate, Evaluate and
endorse qualified students
for possible application to
a scholarship program for
the College of Forestry.
Evaluation
and
endorsement of students’
communications/request
to higher authority on
matters affecting their
degree programs.
ADMISSION
SLIP



Form from
scholarship
institution.
Secretary or office staff

Secretary & office staf

Secretary & office staff

Secretary & office staff
5 min/student
One-day coordination,
evaluation and
endorsement.


30 min-1 hour


Secretary and office staff

Secretary and office staff
10-20 mins/student

OUR form for
adding/ or
dropping.

1 minute/student

Evaluation
form and
endorsement
letter
Student’s
checklist at
Secretary’s
file folder.
5 minutes/student


Secretary and staff
5-10 mins/student
Secretary/Dept chairmen/ and
office staff.
Citizens’ Charter of CMU - 2009







College
Matrix form
with reference
to curricular
programs
offering.
Advising students during
dropping/
Substitution/& adding of
courses with reference to
student’s records.
Preliminary preparations
of semestral’s regular/
irregular curricular offering
of courses in coordination
with
the
respective
department chairpersons.
Final
preparations
of
Semestral’s
regular/
irregular curricular offering
of courses.

Matrix form
with reference
to curricular
programs
offering.
 Matrix form
with reference
to curricular
programs
offering.
Preliminary
and
final
scheduling
of year levels subjects
with reference to the
established schedule of
the general education
courses offered at same
year levels respectively.
Preliminary
distribution
and balancing of teaching
load of faculty members in
coordination
with
the
respective
department
chairpersons.
Final distribution
and
preparation of faculty
1 whole-workday
coordination, analysis
and necessary setting
of final offerings.

Half-day final setting of
the semestral courses
offering .

2-day fittings and final
scheduling.
Secretary and office staff, with
respective dept chairpersons.

Secretary and office staff

Secretary and office staff.


Secretary, office staff, Dean,
Faculty members.
2-day fitting of teaching
load assignments in
line with the set
schedule of classes.

College
Tentative
teaching load



 2-3-days final
encoding, signing, and
approval of all College
and University forms.

Faculty, secretary. Office staff,
MIS, &OUR.

Faculty, secretary. Office staff,
MIS, &OUR.
 One-week after
midterm examination
VPAA Form
1, etc.


One-week after final
examination.
Secretary and office staff.
Citizens’ Charter of CMU - 2009
teaching
Teacher’s
program.



Preparation
and
submission of Midterm
grades to the MIS and
OUR.
Preparation
and
submission
of
Final
examination grades to the
MIS and OUR.

Semestral updating of
college statistical data and
information on students
concerns.

Preliminary checking and
evaluation of the
graduating students with
reference to the college
official file of students’
documents.



load,
and
workload
Evaluation and
coordination with OUR
records for preliminary
recommendation of
graduating students to the
respective Dept
Chairpersons.
Final listings of candidates
for graduation for
presentation to the
College council assembly.
MIS Grade
module

Secretary and office staff.
1-2 hrs /student

Secretary and office staff
30-mins-1 hr/student

Secretary and office staff

Secretary and office staff

MIS Grade
module



Matrix and
Graphs
APPLICATIO
N for
graduationFO
R
EVALUATION
Form of the
OUR.

1-2 days
Approved
Application for
Evaluation
and listings of
Recommndee
s.
 List of
candidates at
respective
departments.

\

30-mins-1 hr

30mins-1 hr
Citizens’ Charter of CMU - 2009


Final listings of approved
graduates by the council
and noted by the Dean for
submission to OUR for
University Academic
council Approval.
3.
Office of FRM Department
Chairperson
Final list of
candidates for
graduation
approved by
the College
council.
None
Processing of student clearance
College clearance
Processing of endorsements and
communication of requests from
faculty members of the
department and students
Less than five (5) minutes
Department Chair
Maximum of one (1) hour
Official Letter
Teaching the assigned subjects
Department Chair
None
As per schedule
Academic advising of year level
students
Enrolment forms
Concerned faculty members
Utmost three (3) minutes per
students
Issuance of numerical grades of
students after midterm and final
examination
Reviewing and recommending
approval of teaching loads,
petition subjects, and grade
sheets
4. Office of the WST Department
Chairperson
Grade sheets
Utmost five (5) working days
after the examination
Standard forms
Less than 15 minutes per
form/subject
None
1 to 3 hours
Faculty in the department assigned as
academic adviser;
Concerned faculty members of the
Department
Department Chair
None
Chairman
Citizens’ Charter of CMU - 2009

Preparation of semestral
courses offering

Signing of student
clearances

Extension services in load
identification
None
Clearance form
1 to 3 min/student
Chairman
P150
per
sampl
es
Certification
30 mins to 1 hr per sample
WST faculty member
None
10 to 30 mins per person
Chairman
none

Consultation
5. Office of the FBS
Department Chairperson
none
none
Endorsement of official
communication in 2 hours
Chair, FBS
6. Office of the ES
Department Chairperson
none
None
Endorsement of official
communication in 2 hours
Chair, ES Department
7. Research Coordinator




Meetings as called for by
the CMU Research Office
Accept and endorse
submitted research
proposal of the college to
the CMU Research Office
Coordinate and facilitate
the In-house review of the
CMU research activities
Facilitate/coordinate the
packaging of completed
research for possible
technology dissemination
2 hours
2 hours
N
O
N
E
N
O
N
E
3 months
none
None
Coordinates and facilitates
8 hours
8. Extension Coordinator
9. Curriculum Coordinator
Citizens’ Charter of CMU - 2009
progress of the proposed ES
Curricular programs
10. University Library Board
Member





Member of the team on
evaluating the existing
library policies.
Formulate possible
proposal for revisions on
the general library policy
in relation to the
development of resources
for instruction and
research .
Advise in the allocation of
book funds.
Collaborate on decisions
regarding the allocation of
library space for maximum
utilization and
effectiveness.
Help source out available
free books and
publications from funding
agencies.
 Existing
library policies



Revised
library policy
based on the
needs of time
for
improvement..


Based on
library
budgetary
allocations of
the university.
 Based on
appropriate
suggested
concept and
plan by the
ULAB and
implemented
by the
engineer for
physical
improvement
of the CMU
library.
As needed

ULAB members
As needed at the
university level on
library concerns.

ULAB members
During budget
allocations and
planning.
 As needed
 Chairman, ULAB
 ULAB members


As readily available
Linkages of ULAB members,
and other various sources.
Citizens’ Charter of CMU - 2009

From
individual,
group, or
institutions as
prospected
donors.
11. College Library












Cataloguing and indexing
books and journals
Charging and discharging
books & journals
Changing book cards
Typing book cards and
card catalog
Shelving and arranging
books and journals and
other materials in the
library
Filing book cards
Assisting library users in
using the right books,
journals, etc.
Repairing wornout books
and journals
Clippings
Binding journals
Keep records in the library
Library
keeping/maintaining
cleanliness
2 HOURS
N
O
N
E
Ms. Angelie Sedenio-Longakit
&
NONE
1 hr
Ms. Rubelyn Arcellias
1-3 minutes
5 minutes each
College of Forestry library
staff
2 hours
20 minutes
Daily
2 hours
30 minutes
1 hr
20 minutes daily
30 minutes daily
12. Office of the Property
Custodian
none
Borrower slip of
materials issued form
5-30 minutes
CF Custodian
13. College Herbarium
none
CF Herbarium form
no. 1
5 minutes
Dr. Damaso B. Figarola-CF Herbarium
Citizens’ Charter of CMU - 2009
14. General Services Staff
8 hrs
Mr. Carlos R. Jubay
Mr. Emeterio Bahan
Mr. Gorgonio Bahan
Mr. Dario C. Gamil
1 hr per day
Mr. Jubay, Carlos
1 hr
Mr. de Guzman Domingo

Clean CF class rooms,
offices, comfort rooms,
lobby and surroundings,
water plants of the 3 CF
buildings (Administation,
academic and extension
building)
 Serve as messenger of
the College
 Mimeograph all exams,
laboratory exercises and
other documents/papers
forms for reproduction for
the college
15. Year Level Advisers
None
None
First year BSF – Prof. Policarpo
E. Sedenio
None
Dropping/adding form
1 to 3 mins/student
Adviser
1. Signing of
dropping/adding forms
None
None
1 to 4 mis/student
Adviser
2.
None
none
10 to 30 mins/student
Adviser, Prof. Sedenio
None
1.PRF form
2. Request for
dropping of subject
form
3. Application for
change in registration
5 min/student
1-3 minutes
Adviser, Dr. Puno/Casas
Counseling
3. Consultation
Forth year BSF – Dr. Casas/Puno
1. Issue PRF and advise
student as to the
number of units to be
enrolled, assist
student in arranging
conflicting schedule.
None
1-3 minutes
3-5 mins/student
PRF form
For. Rodriga G. Aguinsatan
Citizens’ Charter of CMU - 2009
First year BSF – For. Rodriga G.
Aguinsatan
None
15-30 min/student

NONE
1. Issue PRF
15-30 mins/student

10-20 mins/student
Third year BSES - Dr. Laarni F.
Lacandula

Semestral updating of
advisees’ file folder of
students’ checklist.

Advising the students
during
the
regular
enrolment schedules.

Advising the students
Fourth year BSES – Prof. Marina
J. Segumpan
-
Please refer to University
Code. At the college level
adviser function is only
considered during
registration.
Note: At present year level
advisers can only coordinate with
the office of the College Registrar
in issuing student records (if there
is a request) and it is good within
CMU only. In the university, we
have a standing policy (verbal)
that it is only the office of the
Uuniversity Registrar that can
issue formal student documents
Respective year level advisers
 Year level advisers
Year level advisors secretary
Citizens’ Charter of CMU - 2009
like Transcript of Records,
Honorable Dismissal, etc.,
because, the office has the
university seal. Please refer to
the University Code. Maybe its
time to sit down to determine
empowerment of year level
adviser.
Citizens’ Charter of CMU - 2009
College of Veterinary Medicine
List of Frontline Services
Animal Disease Diagnostic Laboratory and Microbiology Research Laboratory
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
FEES
I. Necropsy
a. Poultry (per case)
b. Swine (max. of 3 animals)
c. Bovine (per animal)
100.00
200.00
300.00
Necropsy
-do-do-
1 hour
1 ½ hrs.
1 ½ hrs.
20.00
50.00
ADDL Result
-do-
15 minutes
45 minutes
II. Parasitology
a. Direct Fecal Smear
b. Nematode Fecal Egg
Count
c. Fluke Egg Count
d. Fecal Culture
e. Skin Smear
f. Blood Smear
g. Trypanosome
Test
- Hematocrit Centrifugation
III. Microbiology
a. Water Analysis
b. Bacterial Isolation
c. Antibiotic Sensitivity Tests
d. Bacterial Cultures
e. Standard Plate Count
f. Media Preparation
IV. Histopathology
Oocyst
50.00
75.00
25.00
50.00
FORMS
(Under normal
circumstances per
transaction)
-do-do-do-do-
12 hours
1 week
10 minutes
30 minutes
PERSONS RESPONSIBLE/
LOCATION
Clinical Instructors
-do-do-do-do-do-do-do-do-
-do75.00
-do-
350.00
350.00
150.00
Lab. Exam. Report
Billing Form
Microbiology
Lab.
Result Form
None
Lab. Exam. Report
None
50.00
150.00
150.00/
Plate
45 minutes
40 hours
36 hours
24 hours
1 hour
24 hours
2 hours
Clinical
Instructors with
Registered Med.
Technologist &
Lab. Assistant
-do-do-
Citizens’ Charter of CMU - 2009
a. Histopathological Slide
(cutting)
VETERINARY TEACHING HOSPITAL
1.
Consultation
2.
Transporation
Campus
Off Campus
3. Board/Lodging
4. Fecalysis
5. CBC
6. Direct Smear
Mange
Microfilaria
7. Urinalysis
8. ECG (Dog, Cat, Chicken)
9. Blood Chemistry
(by arrangement)
10. x-ray
11. Surgery (by arrangement)
12. Necropsy (by arrangement)
13. Ultrasound
(by arrangement)
Laboratory In-charge
5.00/slide
Billing Form
4 slides per minute
P50.00
30 minutes
50.00
150.00
P50-100
P70-100
1 hour
Laboratory Request
Form
30 minutes
1-24 hours
P50-150
4 hours
50.00
50.00
50.00
100.00
150.00
1 hour
1 hour
1 hour
2 hours
24 hours
150.00
24 hours
24 hours
2 hours
2 hours
Citizens’ Charter of CMU - 2009
College Secretary’s Office
TYPES OF FRONTLINE SERVICES
FEES
FORMS
PROCESSING TIME
(Under normal
circumstances per
transaction)
PERSONS
RESPONSIBLE/
LOCATION
STUDENT WELFARE SERVICES
A. Issuance of permits for:
1. Admission to class
None
Admission Slip
30 minutes
2. Student applying Leave of
Absence
None
Application for
Leave
of
Absence
10-20 minutes
3. Student Waiver (educational field trip)
4. Shifting of students
None
3-5 days
Waiver
None
10-20 minutes
10-20 minutes
Prog. Adviser,
Faculty
Col.Sec., Dean
Col. Secretary
1-2 days
Col. Secretary
10-20 minutes
-do30 minutes to
1 hr.
Requisitioner,
Adviser, Dean
Adviser, Col.
Sec., Panel
Members, CRC
Chair, Dept.
Chair, Dean
Assigned clerk
Col. Secretary,
Univ. Registrar
Shifting Form
5. Transfer of Class Schedule
None
6. Conflict schedule of examination
7. Room Utilization
- VM Hall
- Class Room
8. Thesis Outline/Manuscript Defense
9. Posting of documents/information
10. Application for Graduation
11. Clearance for:
- examination
- shifting/transferring students
- graduates
Guidance
Counselor, Dean
Prog. Adviser,
Col. Sec., Dean
Univ. Registrar
Parent/Guardian
None
125.00/hr
50.00/hr.
None
Class Schedule
Transfer
Form
Conflict Form
Room Permit
-doSchedule of
Defense
None
None
None
5 minutes
1 month
Approving
Signature
Application of
Evaluation for
Graduation
3-5 minutes
1 week
Issuing Clerk/
Citizens’ Charter of CMU - 2009
Clearance Form
1 week
Col. Sec.
B. Issuance of documents
1. Checklist/grades/COR
2. Inquiry of Class Schedules and
Examination Schedules
(Midterm/Finals/Removal)
3. Individual Student Records
4. Certification of student status
None
30 minutes
None
1 hour
None
None
30 minutes
30 minutes
Col. Registrar,
Col. Secretary
Col. Secretary
Col. Secretary
Col. Secretary
Citizens’ Charter of CMU - 2009
College Library
TYPES OF FRONTLINE SERVICES
FEES
FORMS
PROCESSING TIME
(Under normal
circumstances per
transaction)
LIBRARY SERVICES
1.
Charge & discharge library reading
material to clienteles (students, faculty,
staff).
PERSONS
RESPONSIBLE/
LOCATION
None
Book card
3 minutes
College Librarian
2. Receive students loaned out books.
-do-
Book card
2 minutes
Assistant Librarian
College Librarian
3. Sign student/faculty clearances.
-do-
Clearance form
2 minutes
Citizens’ Charter of CMU - 2009
Graduate School
List of Frontline Services
TYPE OF FRONTLINE SERVICES
FEES
FORMS
1. ADMISSION
-
Issuance of Application Form
-
GS Form 1
-
Issuance of Prospectus
Issuance of Candid Appraisal
Form
Conduct GS Admission Test
-
Prospectus
GS Form 2
-
-
Facilitate the admission of GS
student for evaluation to the
dept. concerned
Facilitate the payment of the
Application Fee
Prepare Notice of Admission
2. Request for the course offering for
consolidation and approval
3. Enrolment of Graduate Students
new and old
4. Facilitate the distribution of teaching
load, teacher’s load program and
faculty workload summary
P 400
GS Form 3
P 200
-
P545/unit
for MS
P735/unit
for PhD
-
Notice of
Admission
Form
GS Memo
Cert. of
Registration
Form for
enrolment
Teaching
load &
Teachers
Load
Program &
PROCESSING TIME
(Under normal circumstances
per transaction)
1 month before the enrolment
To be submitted w/ supporting
TOR once the applicant desires to
take GSAT
1 minute/ student
To submitted once he/she passed
the GSAT Exam.
To be taken by any interested
students seeking for admission
To be forwarded to the Dept.
concern for further evaluation
PERSON
RESPONSIBLE/
LOCATION
Dean, GS Secretary &
Ms. L. Catane
GS Staff
GS Staff
GS Staff
Dean/ GS Secretary /
Ms.L. Catane
Ms. L. Catane
To be paid to the Cashiers office
as processing fee
On or before enrolment period
OR to be check by Ms. L.
Catane
Ms. L. Catane & signed
by the GS Dean
1 month before the enrolment
GS Secretary & Ms. L.
Catane
GS Secretary for old
students & Ms. L. Catane
for new students
Follow the Univ. Registrar’s
enrolment schedule
First week of classes
GS Secretary / Ms. L.
Catane
Citizens’ Charter of CMU - 2009
5. Follow-up the submission of
accomplished teaching load,
teachers load program, and faculty
workload summary for consolidation
& submission to VPAA
6. Issuance of Application for Leave of
Absence
7. Issuance of Application for
Evaluation and Graduation
-
VPAA Form
1
-
2nd week of scheduled classes
GS Secretary / Ms. L.
Catane & Messenger
-
GS Form 3
Within one month after enrolment
GS Secretary / GS Staff
P 600/
student
Evaln. Form
from the
Univ. Reg.
Within one month after enrolment
GS Secretary/ GS Staff
FORMS
PROCESSING TIME
(Under normal circumstances per
transaction)
After earning 12 units of course
work
After earning 12 units of course
work
After enrolment period or 1 month
before the scheduled written
compre exam.
PERSON
RESPONSIBLE/
LOCATION
GS Secretary / GS Staff
TYPE OF FRONTLINE SERVICES
8. Issuance of Nomination for Advisory
Committee
9. Issuance of Plan of Course Work
10. Issuance of Application for Written
Comprehensive Exam.
11. Request Written Test Questions for
the scheduled written
Comprehensive Examinations
12. Issuance of Application for Proposal
Defense
13. Issuance of Application for Final
Defense
14. Receiving of Accomplished forms for
approval
15. Prepare Reports of Examinations
FEES
-
GS Form 4
-
GS Form 5
P600/ MS
student
P1,500/
PhD
student
-
GS Form 6
Formal
Letter
2 weeks before the scheduled
written compre exam.
GS Secretary
-
GS Form 7
GS Secretary & GS Staff
P 6,000/
MS
P 8,000/
PhD
-
GS Form 8
1 week before the scheduled
proposal defense
2 weeks before the scheduled
defense
-
Within one day of submission
-
-
1 day before the scheduled
exam/defense
GS Staff, GS Secretary &
Dean
GS Staff / GS Secretary
GS Secretary / GS Staff
GS Secretary / GS Staff
GS Secretary & GS Staff
Citizens’ Charter of CMU - 2009
16. Checking of Thesis/Dissertation
Manuscripts before final
reproduction
17. Prepare Payrolls for Excess Load
Honorarium of GS Faculty
18. Prepare Payroll for Completed
Thesis/Dissertation Incentives
19. Prepare payroll for GSAT Board
Incentives
-
-
1 day
GS Secretary
-
Monthly Payroll
-
General
Payroll
Payroll
-
Payroll
Once a year based on income
from GSAT Fee, 50% of it.
20. Prepare Purchase Request, Job
orders, Travel Order, Driver’s Trip
ticket, Petty Cash Advance,
Replenishment of Petty Cash,
Liquidation, and Reimbursements.
21. Encoding of Graduate School
Journal for Publication
-
Prescribed
Forms
needed
Within a day or as
needed/required
Ms. L. Catane & Check
by GS Secretary
Ms. L. Catane & checked
by GS Secretary
Ms. L. Catane w/ the
consultation of the
Accounting Office based
of records of GSAT Fees
Ms. L. Catane / Ms. M.
Marin
P300/ GS
student
GS
Journal
P 300/ GS
student
-
-
1 Publication / term
Ms. M. Marin
-
Within 1 term
Ms. M. Marin
PPMP Form
Within one week
Ms. L. Catane
22. Encoding of Revised GS Student
Handbook
23. Preparation of project Procurement
Management Plan for Supplies &
Materials
At the end of the Semester/Term
Citizens’ Charter of CMU - 2009
RESEARCH
AND
EXTENSION
Citizens’ Charter of CMU - 2009
Office of the Vice President for Research & Extension
List of Frontline Services
PROCESSING TIME
PERSONS
RESPONSIBLE/
LOCATION
TYPES OF FRONTLINE SERVICES
FEES
FORMS
(Under normal
circumstances per
transaction)
Provide endorsements, recommendations,
comments and actions on various
communications
None
None
30 min./doc.
Vice President for
Research and Extension
(VPRE)
None
None
10 min./doc.
VPRE
None
None
None
None
10 min./doc.
10 min./doc.
VPRE
VPRE
None
None
None
None
10 min./doc.
10 min./doc.
VPRE
VPRE
None
None
10 min./doc.
VPRE
None
None
15 min./doc.
Administrative Officer
Sign various official documents such as:
Obligation Request for Research &
Extension Expenditures
Job Orders
Travel Order
Disbursement and Payrolls of Research
& Extension Units
RIS
Other papers related to research and
extension
Authenticate various documents of faculty
members and transcript of records of
students
University Extension Office
Citizens’ Charter of CMU - 2009
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE
SERVICES
FEES
FORMS
A. Information and Extension
Communication (IEC) materials
a. IEC Development
(Under normal
circumstances per
transaction)
PERSONS
RESPONSIBLE/
LOCATION
1 hr/client
DINAMPOLUNZAGA, EE
NALLANO, TO
30 minutes/client
BAUTISTA, JSB,
SARAUSA,LA.,
NALLANO, TO
B. Technology promotion (info drive)
30 minutes/client
C. Documentation
30 minutes/client
DINAMPOLUNZAGA, EE
BAUTISTA, JSB,
SARAUSA,LA.
DINAMPOLUNZAGA, EE
BAUTISTA, JSB,
SARAUSA,LA.
BAUTISTA, JSB,
SARAUSA,LA.
NALLANO, TO
b. IEC for sale
Primer @ P30 each
Color Leaflet @ Black
& White Leaflet @
P3.00 each
D. Attend Office Calls/ Visitors
E. Printing Services
1. Typesetting
7.00/page
12.00/page
2. Illustration
-Manual
30.00/page
3. Lay outing
-Electronic layout
90.00/page
4. Letterpress Printing
-Receipts (triplicate)
-Receipts (duplicate)
8.00/booklet
6.00/booklet
5. Copy Printer Printing
450.00/ream/master
Log book
Log book
30 minutes/client
JO
30 minutes/client
CURAYAG, HL
JO
30 minutes/client
CURAYAG, HL
JO
30 minutes/client
CURAYAG, HL
JO
30 minutes/client
TORTOLA, JGM
JO
30 minutes/client
TORTOLA, JGM
Citizens’ Charter of CMU - 2009
6. Book Binding
7. Cutting / Trimming
8. Digital Graphic Design
-Logo/ seal
-Others (Charts, graphs, etc)
9. Digital Imaging (Scanner)
-Small image W/o Printing
-Large image W/o Printing
-Small image w/ Printing
-Large image w/ Printing
1. Advisory Technical Services
a. DXMU (radio program
and production)
b. Computer & peripheral
maintenance
30.00/book
JO
30 minutes/client
TORTOLA, JGM
50.00 per 100.00cps
and 10.00 excess of
100cps.
JO
30 minutes/client
TORTOLA, JGM
JO
30 minutes/client
CURAYAG, HL
JO
30 minutes/client
CURAYAG, HL
Log book
30 minutes/client
BAUTISTA, JSB,
SARAUSA,LA.
NALLANO, TO
JO
30 minutes/client
CURAYAG, HL
80.00/design(color)
40.00/page(color)
30.00/image
60.00/image
45.00/printout
75.00/printout
Citizens’ Charter of CMU - 2009
PRODUCTION
Citizens’ Charter of CMU - 2009
Business Management and Resources Development Office (BMRDO)
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE SERVICES
FEES
FORMS
1. Renewal of job Order contract
None
2. Contract of Work Machinery
Services
3. Land Cultivation / Excavation
Services
Approved Rate
Application /
Contract
Contract/ MOA
4. Hauling / mowing services
 Hauler truck
 Tractor
 Mower
Approved Rate
5. Milling / drying /storing services
 Rice Mill / Coffee/cacao/
Rubber Creep
6. Cereals seeds and products
services
Approved Rate
7. Plantation Crops Seeding and
Product Services
Approved Rate
Approved Rate
Approved Rate
8. Animal Product Services





Beef
Dairy
Goat and sheep
Swine
Poultry
Approved Rate
Rate Set by
BMRDO
(Under normal
circumstances per
transaction)
20 days
20 days
PERSONS
RESPONSIBLE/
LOCATION
Project Head /SAPBMRDO /President
SAP , BRMDO/
President
MEMU Head / SAP,
BMRDO /President/
Cashier
MEMU Head / SAP,
BMRDO /President/
Cashier
Job Order Form/
inspection Report
form
Job Order Form/
inspection Report
form
5-10 days
Job Order Form/
inspection Report
form
Purchase Request
(PR)
Official
Receipts(OR)
Purchase Request
(PR)
Official
Receipts(OR)
Purchase Request
(PR)
Official
Receipts(OR)
5 days
Project Head /SAPBMRDO /President
1-2 days
Project Head /SAPBMRDO /President
1-5 days
Project Head /SAPBMRDO /President
1-5 days
Project Head /SAPBMRDO /President
5-10 days
Citizens’ Charter of CMU - 2009
 Vermin compost
9. Forest Product Services
 Seedlings
 Lumber
 Furniture/fixtures
 Sawmilling
10. instruction , Research and
Extension Services
 land Area Services
 technical Services
 Machinery Services
 Heavy equipment Services
 Hauling / transportation
Services
Approved Rate
Rate Set by
BMRDO
Purchase Request
(PR)
Official
Receipts(OR)
1-5 days
Project Head /SAPBMRDO /President
Rate Set by
BMRDO
Through
BOM/BOR
Letter Request /
job orders /Official
Receipt
1-5 days
Project Head /SAPBMRDO /President
Citizens’ Charter of CMU - 2009
University Food and Lodging Services
List of Frontline Services
PROCESSING TIME
TYPES OF FRONTLINE
SERVICES
Canteen
Caterings
Grocery
Lodging Services
FEES
FORMS
25.00/Serving (minimum)
!40.00/ cover (minimum)
150.00/customer
NON AIRCON ROOMS
Rm. 1-9 (450.00/rm)
Rm. 10-11(95.00/rm.)
Rm. 27-30(Dorm type
60.00/ heads)
Ledger
Contract
Ledger
UFLS
(Under normal
circumstances per
transaction)
5 min. / Customer
5 min / pax
5 min. / Customer
PERSONS
RESPONSIBLE/
LOCATION
Cashier
Walter
Grocery in-charge
Lodging in-charged
AIRCON ROOMS
Rm. 1-3 (900.00/rm)
Rm. 4(1,000.00/rm)
Rm. 5 (1,100.00/rm)
Rm. 6&8(1,500.00/rm)
Rm. 7 (1,300.00/rm)
Training hall
Swimming pool
10,000/day
30.00/head-entrance
Contract
Provisionary
receipt and charge
invoice
8 hrs
8 hrs
FTC in – charge
Swimming pool in
charge