Bath and body
Transcription
Bath and body
www.giftfocus.com Issue 53 May/June 2009 www.giftfocus.com Bath and body Indulgent treats and me-time products WIN! £500 worth of baby toys from Best Years G N I DD S E W IFT nts G prese y! ct ig da e f r pe the b for Exclusively Housewares New product launches Baby best buys Cute lines for little ones Pulse Preview Spotlight on this summertime special PLUS • Pampered pets • Men's Jewellery • Industry news May/June 2009 Issue 53 Group Editor Demelza Rayner +44 (0)1376 535 609 [email protected] Editor Sarah Reeve +44 (0)1376 535 614 [email protected] Sales Manager Mark White +44 (0)1376 535 606 [email protected] Sales Executive Sharon Connelly +44 (0)1376 535 607 [email protected] Design Manager Vicky O'Connor +44 (0)1376 535 616 [email protected] Graphic Designers Sarah Barnes Sophie Farage Laura Perry Steve Mckea +44 (0)1376 535 616 Production Manager Stuart Weatherley contents news&events industry news 6 Latest happenings in the world of gifts on with the show 10 14 36 q & a special MEDIA SUPPORTER ANTI COPYING IN DESIGN 44 the national trust 71 Licensed lines supporting the guardian of the nation’s heritage 75 89 wedding gifts Our experts tackle your retail queries 78 Keepsakes to treasure shopping for success 86 Alan Monahan talks to award-winning retailer Nicky Edmunds of Insideout mediterranean magic 92 Report from Sardinia on a new international trade event 28 Gift Focus magazine is proud to be associated with and supporters of: 37 Focus on specialist destination store Just Candles Cover courtesy of La La Luna www.lunaporcelain.co.uk. (01/07/07 to 30/06/08) pampered pets retailer interview Kline Davis Limited Broseley House Newlands Drive Witham, Essex CM8 2UL www.giftfocus.com Average Net Circulation: 6,757 baby best buys 55 Spotlight on the world of licensing Administration Scott Brothwell +44 (0)1376 514 000 Gift Focus is solely owned, published and designed by Kline Davis Limited. Whilst every effort was made to ensure the information in this magazine was correct at the time of going to press, the publishers cannot accept legal responsibility for any errors or omissions, nor can they accept responsibility of the standing of advertisers nor by the editorial contributions. The views expressed do not necessarily reflect those of the publisher. Gift Focus is published six times a year. Subscription rates for overseas readers are £40 per annum (incl. p+p), Cheques should be made out to Kline Davis Limited and sent to Gift Focus @ Broseley House, Newlands Drive, Witham, Essex CM8 2UL. 18 Latest must-haves for four-legged friends Win £500 worth of baby toys from Best Years hot property men’s jewellery Cute lines for little ones New product launches and latest additions competition features Latest trends and designs Trade fair dates and developments brand spanking new 60 up and coming 98 Introducing Flourish – a range of innovative giftware that grows focus on... insurance health check 16 special feature bath and body Top tips from industry experts T H March 59 Indulgent treats and me time products the ga 20 News update from The Giftware Association shows internet technology pulse 41 branding 54 New series on retailer initiatives from leading suppliers Yankee Candle exclusively housewares 65 Return of a familiar name on the global trade show scene 81 giftex Belt and braces design protection business link How to grow your business 47 Preview of this leading specialist show tendence acid 25 All the latest on London’s only home and gift trade show this summer Specialist advice on retail technology for tough times 68 85 Gateway to Asia revealed giftfocus 3 shaping up for summer As I write this the sun is shining and Pulse is gearing up to deliver a whole host of exciting goodies to breathe fresh life into the recession weary high street. Billed as London’s only event for gift and interiors buyers this summer the slogan for Pulse 2009 is ‘make summer count’. Organisers Clarion Retail are confident the show will administer a vital shot in the arm for all those seeking profit-making ideas and products to help beat the competition and stand out from the crowd. In our bumper preview starting on page 25 we raise the curtain on just some of the products due to be unveiled. Although there’s plenty of innovation still in evidence, one thing no one’s managed to come up with yet is an effective crystal ball. It doesn’t take an expert to predict there are rocky times still ahead but in the words of the Chancellor Alistair Darling, “you can grow your way out of recession, you can’t cut your way out of it”. We offer a host of useful advice and information on how to continue to grow your business in the current economic climate, covering everything from insurance and design protection, to branding and how to make the most of technology to improve business efficiency. Spa, wellbeing, pampering and me-time treats are all tipped to be sectors to watch in the seasons ahead. To help corner the market we reveal some of the latest bath and body products in our four-page special feature on page 59. As well as all the latest industry news there’s a healthy dose of new products and latest launches to help revive and inspire. Enjoy reading HVgV] Sarah Reeve Editor giftfocus 5 industry news Catch up on all the latest in our news round up For Every Body wins new business award Only months after launching in the UK, For Every Body Ltd has won a Best New Business Award. The award, which is sponsored by Lloyds TSB, Turner Peachey Accountants, Chamber of Commerce and the Shropshire Star newspaper, was awarded to the company for innovation and creating employment. Paul Travis launched For Every Body in October 2008 with showrooms and office based in Telford, Shropshire, distributing the US manufactured soy candle range. Paul said: “We have all worked hard at the company in difficult times and to get such an award so early in the life of “For Every Body” is fantastic and is a great boost for me and my team here in Shropshire. “We do have an innovative range and are working hard to gain distribution throughout the UK for the brand.” The For Every Body collection can be viewed on the company’s new website. Visit www.foreverybody.biz. or email [email protected] Paul Travis (right) receives award from the sponsors to find out more. Portmeirion profits in difficult market Despite challenging market conditions, particularly in the pottery and ceramics industry, Portmeirion announced pre-tax profits of £1.408 million for the year ending 31st December 2008. The classic heritage brands, led by popular casual dining collection Botanic Garden, remains the company’s best selling range worldwide, accounting for over half of revenue. Dick Steele, non-executive chairman commented: “We are pleased with these results, achieved despite the very difficult retail environment in which we have been operating. The US market has been extremely challenging in 2008 but our other key markets have performed well given the global economic situation. This is a result of our ability to deliver designs that cater for global markets.” The company remains committed to its presence in Stoke-on-Trent, where it has a skilled workforce and significant investment in manufacturing. Future plans are to continue with its established policies for growth, developing the brand with emphasis on product design and development, particularly contemporary ranges and continued extensions to its heritage patterns. Early signs are encouraging with the company reporting sales for the early part of 2009 six per cent ahead of the corresponding period last year. 6 giftfocus Mini Memories Following on from the success of its Wax Lyrical Timeless range, Colony has added two new gift formats to the collection. Daytime and night time Mini Memories are two boxed sets comprising mini votives with matches, featuring six popular fragrances from the range. Mini Memories reed diffuser and wax filled votive sets are available in six popular fragrances – Bathime, Warm Embrace, Seaside Holidays, First Romance, Blissful Sundays and Daydreams. These new additions are miniature versions of their larger counterparts. For further information visit the website www.colony.com or email [email protected]. Menu ‘Best of the Best’ Menu has won a Red Dot ‘Best of the Best’ Award for its new water carafe. It is the second year running that Menu has received a prestigious Red Dot Design Award for a product designed by Jakob Wagner. The glass water carafe has a silicone neck and innovative flip-top lid that keeps ice cubes and lemon wedges in when pouring and keeps dirt and foreign bodies out. The international Red Dot jury judged over 3,200 designs from 49 countries, of which only 49 received a ‘Best of the Best’ Award. Visit the website www.menu.as or email [email protected] to find out more. news&events Henry & Jayne move to ‘greener’ pastures new Eco conscious home accessories company Henry & Jayne has moved to new self-sustainable offices at the Bio-Barn at Stansted Park, Sussex. The Country Park has implemented an entirely carbon-natural system as part of its Biomass heating project, placing areas of their chestnut coppice and woodlands back under management to remain totally self sustainable. The decision provided Liz Cook, the founder of Henry & Jayne, with the perfect eco-friendly location for her expanding business, which sells traditionally, hand-crafted wool felt flowers, pebbles, and other quality fair trade products. Liz says, “If you’re a green company, I feel it’s important to reflect it in the other aspects of running your business. The opportunity to move to self sustainable premises provided the perfect ethical solution for Henry & Jayne.” To view the collection go to www.henryandjayne.co.uk or call +44 (0)800 107 4928. Seasonal fragrances The new autumn fragrances from Yankee Candle® have arrived. The collection comprises Autumn Fruit, Macintosh Spice, Be Thankful, Moonlight Harvest, Almond Cookie and Farmers Market. Macintosh is a familiar Yankee Candle® fragrance, which has been updated by adding freshly ground cinnamon to create the new addition. Focusing on strong, on-trend seasonal colours such as purple, red, orange and yellow, the new fragrances offer comforting food and spice scents to capture the flavour of autumn. Call +44 (0)1454 454 500 or visit the website www.yankeecandle.co.uk for further information. Beckham’s charity candle Royal warrant holder Price’s Candles has teamed up with David and Victoria Beckham to create a special candle to raise funds for sick children. The dual branded dvb scented candle has been launched to support The David and Victoria Beckham Children’s Charity, which was set up in 2002. The charity helps children with disabilities and those who are victims of childhood illness, accidents and trauma. Since its launch the charity has helped over 1,000 children by providing mobility aids to help enrich their lives. The stylish black candle is made of a unique cosmetic grade vegetable wax, blended with an exclusive perfume. The candle is presented in a black and silver branded glass jar and packaged in a chic black gloss and silver foil box, including a personal message of thanks alongside details of the charity. Price’s Candles is donating a minimum of £2 from each candle sale as well as all the profits from the first production run towards the charity. Call +44 (0)1234 264 509 or visit the website www.prices-candles.co.uk to find out more. Like mother, like daughter Little girls can be just like mum with Lello's new range of children's bracelets and necklaces. Based on the company’s miracle bead designs, girls aged five to 12 years now have their own mini versions in pretty pinks and blues. The new range of six bracelets and two necklaces has been introduced following demand for 'mother and daughter' matching jewellery. For further information call +44 (0)1162 645 850 or email [email protected]. giftfocus 7 industry news Industry professionals John Crane Limited has appointed Simon Pilkington as managing director. Simon moved from his previous position as managing director of John Adams Limited and Toy Brokers Limited, to take up his new post. John Crane remains a full time director and will assist Simon in the delivery of the company’s growth plans. Sarah Davis has joined For Every Body Limited to run customer service at the company’s new office and showroom based in Telford, Shropshire. Sarah has experience of the role and the industry having been national accounts co-ordinator with Gibson Hanson Graphics Giftware company Fraser Studios has boosted its sales team with the appointment of Katie Cryer. She will cover south west England, South Wales and the Channel Islands, where she previously represented Royal Worcester and Spode. HABA has appointed two new sales agents to promote its range of quality toys throughout Scotland and South Wales. Karen Muircroft has been involved in the toy industry for most her life and as an agent for several toy companies, will be a familiar face to many retailers in Scotland. Denise Del-valle will be HABA’s agent for South Wales and is a new face to the toy industry. Britannia scoops national product award The Royal Yacht Britannia has won ‘Children’s Product of the Year’ at the Association of Cultural Enterprises (ACE) award ceremony in Glasgow. Other recent accolades for the five-star visitor attraction and corporate events venue in Edinburgh include ‘Most Excellent Dedicated Venue UK 2009’ from Condé Nast Johansens. The latest award was presented for Britannia’s new children’s jigsaw, which features specially commissioned artwork of Britannia represented in a light-hearted and fun way to appeal to the younger audience. The Royal Yacht beat off fierce competition from around the UK to win the title. The Royal Yacht Britannia is owned by a charitable trust and all profits go towards her longterm maintenance. The Britannia Gift Shop is located in Ocean Terminal, Edinburgh’s waterfront shopping centre. For further information contact: Casey Rust, marketing manager on +44 (0)1315 558 800 or email [email protected] Kids cutlery raises smiles Sales of a new range of kids cutlery will be helping support the campaign to combat child cruelty. Amefa (UK) Ltd, owners of the Richardson Sheffield brand, has introduced so. eat cutlery for kids, a fun new range with smiley faces on the handles, designed for little hands. For every pack sold by Amefa, 50 pence will be donated to the National Society for the Prevention of Cruelty to Children (NSPCC). The stainless steel range comes with a Richardson Sheffield 25-year guarantee, the pattern was designed in Sheffield and the packaging is 100 per cent recyclable. To find out more call +44 (0)8445 553 234 or email [email protected]. Nilorn fights the fraudsters with signature DNA Branding and design specialist Nilorn UK is using a revolutionary new DNA-based technology in the ongoing fight to stamp out fakes and track down counterfeiters. Nilorn UK has teamed up with authentication specialists Applied DNA Sciences, to launch a unique new label incorporating its breakthrough SigNature DNA taggant to be used in conjunction with its established Nil-Secure products. It works by applying a unique SigNature DNA marker to the inks and yarns in a label or piece of fabric and, like DNA, each mark is individual to one brand. Forensic testing can determine whether a garment or label is authentic by the presence of the brand’s SigNature DNA and because it is recognised by law as positive-proof of authenticity, evidence is admissible in a court of law. The design of Nil-Secure/SigNature means that its incorporation in inks, dyes and yarns is completely discreet. Nilorn labels, tickets and packaging can also incorporate special anti-counterfeiting measures, both noticeable and hidden, that can work alongside SigNature to minimise imitations. For more information call +44 (0)1535 673 534 or visit www.nilorn.co.uk 8 giftfocus on with the show diary dates Multiproducto (Diverse Select Products Fair) when where website 21st-23rd May 2009 Madrid, Spain www.multiproducto.ifema.es Pulse when where website 31st May-2nd June 2009 Earls Court One, London www.pulse-london.com Exclusively Housewares when where website 9th-10th June 2009 Business Design Centre, London www.exclusivelyhousewares.co.uk China Sourcing Fair: Gifts & Premiums when where website 14th-16th June 2009 Dubai www.chinasourcingfair.com Spotlight on ‘Made in Italy’ Party time Autumn Fair International (AFI) is launching a brand new zone dedicated to partyware at the 2009 edition. The decision to create the new area was made following positive feedback from exhibitors in the party sector at this year’s Spring Fair International 2009. The new zone will provide opportunity for party suppliers to join forces in a dedicated showcase during the autumn buying period in order to optimise their sales potential. The area will feature all kinds of party supplies and party products, such as costumes, fancy dress, masks, dress-up, balloons, face painting, party table wear, party bags and much more. Some of the companies already signed up for the party zone include: Dress up by Design, Fashion X Factor, Frilly Lily Fairies, Kate Dancewear, Stargazer and Universal Studios. AFI sales director Roz McGuinness, said:“Despite an economic downturn there are still plenty of occasions for celebration; people are just being savvier with their spending and are on the lookout for new ideas.” AFI 2009 takes place from September 6th to 8th. For details visit the website www.autumnfair.com. 10 giftfocus Traditional and local products, arm in arm with innovation and the global market are key to the 87th edition of Macef, International Home Show. Held from 4th to 7th September in Milan, the 2009 edition will be presenting a number of new initiatives. With extra focus on small businesses and creativity,‘Made in Italy’ will be one of the key features. Special projects and new show layouts are also being introduced. The new layout will be on one level with a central axis of furnishing, decorating and gifts, alongside the Bijoux and Fashion Accessories sector and Table and Kitchen halls. Features include: • The ‘Gold & Silver’ area - over 8,000 square metres dedicated to precious metals. • The ‘Workshop: tradition and innovation’ area featuring modern and classic furnishing accessories and objects.This is a development of Macef ’s regional projects to flag up the creativity and quality of Italian products. • Luci d’Argento – A leading showcase of quality Italian silver products. • Piccole fantasie – An area devoted to small creative producers and craft enterprises situated within the Bijoux and Fashion Accessories area. • Idee di casa – Sector dedicated to decoration at the centre of the home: small accessories, interior decoration, lighting, paintings and prints, household lines, candles and scents, floral decorations and ideas for gardens and outdoor areas.This sector provides opportunity for small and medium sized businesses to exhibit at the show through an all in one package that includes a ready-fitted display area. • IyGifts – A world of quality products, devoted to gifts and giving for kids and pets from decoupage & do it yourself to paper & leather, fantasy and science fiction.This is also a Macef “incubator project” designed to help small businesses showcase their products and skills to international buyers. To find out more about the show visit the website www.macef.biz/eng news&events All the important dates and venues for your buying diary Brand Licensing Europe launches new product showcases for 2009 Summer sourcing at Hong Kong’s newly extended exhibition centre The sixth edition of the Summer Sourcing Show for Gifts, Housewares & Toys takes place at the newly extended Hong Kong Convention and Exhibition Centre (HKCEC) this July. The expansion cost over £121 million and provides 42 per cent more exhibition space - an additional 19,400 square metres – and will accommodate about 1,000 standard exhibition booths.Work on the project began in May 2006 and took 34 months to complete. In its first year of operation the extra facility is expected to boost the Hong Kong economy by up to £127 million, while creating 3,600 new jobs. “The HKCEC expansion marks a new era for conferences and exhibitions,” said Hong Kong Trade Development Council (HKTDC) executive director Fred Lam. The HKTDC organises over 30 trade fairs a year, eight of which are the largest of their kind in Asia. “These are among the must-attend events in the world’s sourcing calendar.The completion of the expansion will give them, and other fairs, space to grow, enabling some to become among the world’s largest,” added Mr Lam. About 20 new trade fairs will take place at the HKCEC in the coming year.They will cover a wide range of industries and sectors including baby products, home textiles, lifestyle products and retail technology. In addition, 30 recurrent fairs will use the new exhibition halls in the HKCEC expansion. The Summer Sourcing Show runs from 6th to 9th July 2009 and covers a broad range of categories including promotional gifts and novelties, general gifts, kitchen and tableware, accessories for the home, costume jewellery, toys, festive and party items. Visit www.summersourcingshow.hktdc.com for further information. Brand Licensing Europe 2009 is launching three product showcase areas for toys, beauty and the home, designed to highlight how today’s licensing opportunities can translate into tomorrow’s merchandising programmes. The Toy Store, Salon and House & Home showcases will display licensed products in the visitor areas for the very first time at Brand Licensing Europe – which runs from 30th September to 1st October 2009 at London’s Olympia. Each area will give retailers, licensees and sales promotion agents an insight into the millions of innovative licensed products that hit the market each year and a taster of the new properties that are launching at Brand Licensing Europe in 2009. “The three new showcases are being introduced in response to feedback from our visitor research that shows people want to see more product at Brand Licensing Europe,” explained event director Jessica Blue “There’s no question that Olympia is the only place where retailers and manufacturers can find the hottest properties and licensing opportunities throughout Europe, but research suggested that seeing more product would help retailers make the connection between the licensing concept and its product and marketing potential, and provide inspiration for manufacturers, especially when it may be years before some licensed goods make it in-store.” Brand Licensing Europe is also introducing a Property Finder for 2009, after research revealed that visitors would like more help identifying the rights’ owners behind the properties at the show. “The Property Finder will clearly identify the brand owners, stand numbers and licensing categories relating to each property at the show and will be placed in strategic positions throughout the hall to help visitors find their way to the right stands and see as many exhibitors, properties and products as possible,” adds Jessica. For further information visit the website www.brandlicensingeurope.com Home and gifts move closer at Spring Fair 2010 Home gifts and interiors suppliers are being moved to the heart of Spring Fair International 2010. Organiser Emap Connect has instigated the move in order to provide a more focused shopping experience in the home and gift sector and more time for crossover buying. The announcement coincides with confirmation that parking at Birmingham’s NEC will continue to be free next year for Spring Fair, Autumn Fair and Glee. The hall changes will see companies such as Coach House and the Salco Group leave halls 9, 10 and 11 for halls 6, 7 and 20 where they will be adjacent to The Summerhouse (hall 8) and gift and home suppliers in hall 4. Louise Young, managing director of Emap Connect home and gift, explained: “It will benefit both buyers and exhibitors. An increasing number of giftware companies are widening their offering to include products for the home, while many suppliers of homewares have a portfolio that includes giftware.” giftfocus 11 on with the show Christmas is coming Now celebrating its 48th anniversary Home & Gift, Harrogate brings together over 11,000 visitors and 950 exhibitors each July. The summer timing presents a crucial buying opportunity for retailers to place orders for Christmas and to source new-season stock to refresh their shelves. Taking place from 19th to 22nd July 2009, the show is already reported to be 85 per cent booked. Key exhibitors confirmed include One World Trading, Jan Constantine, Garden Trading, Rex International, Enesco and many more. This year Home & Gift has also attracted 200 new exhibitors such as Takkoda, Girlie Gardening, From You To Me and Owen Barry. To help retailers stay ahead of the competition there will be a packed programme of seminars, retail surgeries and product features. To find out more visit the website www.homeandgift.co.uk. looking ahead Summer Sourcing Show for Gifts, Houseware & Toys when where website 6th-9th July 2009 Hong Kong Convention and Exhibition Centre www.summersourcing show.hktdc.com Giftex when where website 8th-10th July 2009 Tokyo, Japan www.giftex.jp Home and Gift when where website 19th-22nd July 2009 Harrogate, North Yorkshire www.homeandgift.co.uk Singapore Gifts & Premiums Fair Singapore sourcing Now in its tenth year, Singapore Gifts & Premiums Fair takes place in July providing a business gateway to south east Asia and beyond. Organised by BizLink Premium Services it is staged annually in Singapore in conjunction with Stationery&OfficeLink (SOL), an event dedicated to the promotion of the latest trends in office products and innovative stationery. The two run alongside each other to cater to the gift, premiums, stationery and office supplies market, bringing buyers together with quality suppliers all under one roof. Since 2000 SGPF has established itself to become Singapore’s major trade event for gifts and premiums, while SOL has the record of being Singapore’s longest running exhibition of its kind. The 2009 edition takes place from 22nd to 24th July. Visit the website www.sgpfair.com for details. when where website 22nd-24th July 2009 Suntec, Singapore www.sgpfair.com (Please note: All dates are subject to change, contact organisers for more information before making arrangements.) For further in-depth show previews turn to Page 25 Pulse Page 47 Exclusively Housewares Page 68 Tendence Page 85 Giftex Positive feedback from PME 2009 The fourth annual Promotional Marketing Exhibition (PME), held at London’s Royal Horticultural Halls, reported a significant increase in the number of quality visitors through its doors. Visitors from across the UK descended on the halls to see the latest innovations, products and services on show during the three-day event. Simon Tilley, PME managing director commented:“The exhibition generated a high level of quality attendees amongst the total 1,469 visitors as well as a broad and impressive range of exhibitors from the UK and Europe.” The fifth annual Promotional Marketing Exhibition will be a two-day event taking place from 21st–22nd April 2010. For further information visit the website www.promotionalmarketingexhibition.co.uk 12 giftfocus Snapshot of latest additions to the home and giftware market brand spanking new Thumbs Up Product: Contact: Price: Specification: Retailer Benefits: Other Information: Waterproof battleship radio Telephone +44 (0)8454 668 880 or email [email protected] RRP £14.99. The ‘HMS Battleship FM’ is a waterproof, floating radio, fully armed with missiles and guns for fun in the tub. A great novelty gift and the perfect bath toy for all those who like listening to music, while they relax and unwind. Thumbs Up (UK) Ltd develops and distributes contemporary giftware, novelty items, toys, gadgets and technology. To find out more visit the website www.thumbsupuk.com Colony Product: Contact: Price: Specification: Retailer benefits: Other information: Cranberry and Pomegranate collection Telephone +44 (0)1229 461 100 or email [email protected] From £2.99 to £29.99 rrp Brand new for Christmas 2009, the Cranberry & Pomegranate collection features a classic yet contemporary fragrance for the home. Traditional colours of red and green are highlighted with crisp white and accents of gold with iconic patterns and motifs. Designed in the UK, the range includes candles, reed diffusers, glassware, ceramics, gift sets, pot pourri and table linen. The sumptuous fragrance combination of cranberries and exotic pomegranate, will infuse the air with the spirit of Christmas. Marbel Product: Contact: Price: Specification: Balancing Coral Telephone +44 (0)1208 873 123 or email [email protected] RRP £22.99 A unique PlanToys game, which involves each player trying to balance a piece of the coral onto the main stack without knocking the coral over. Retailer Benefits: Balancing Coral is not only a game but also makes a statement to the world that coral reefs are under threat. Distributed in the UK by Marbel Ltd, Thailand based Plan Creations are leading manufacturers of eco friendly wooden toys designed to provoke thought and imagination. PlanToys are made from rubber wood trees that are too old to produce latex. Other Information: Fraser Studios Product: Contact: Price: Specification: Retailer Benefits: Other Information: 14 giftfocus Holy Sheep plaques Telephone +44 (0)1592 774 540 or email [email protected] RRP £5.99 each Holy Sheep is a new range of whimsical plaques featuring humorous, sheep-related inscriptions. Fun, novelty product to lift the recession blues. Holy Sheep is part of an extensive range of products from awardwinning Australian company Splosh! news & events Menu Product: Contact: Price: Specification: Retailer Benefits: Other Information: Boogie Woogie salt and pepper shakers Email [email protected] or visit the website www.menu.as RRP £16.95 each Salt and pepper shakers with wheels, black for pepper, white for salt, that can be rolled across the table from one person to another. The small, classical tumblers are made in aluminium with an anodised surface. An innovative new product sure to arouse interest and raise a smile at any dinner table. The Boogie Woogie salt and pepper shakers are designed for Menu by the design team from Berlin, Murken Hansen. Les Enfants Product: Contact: Price: Specification: Wedding Activity Gift Box Telephone +44 (0)208 502 9988 or email [email protected] RRP £18 Each gift box contains a book with wedding themed activities like drawing the wedding cake, a sticker sheet, fortune teller, a pack of pairs cards to colour in, colouring pencils, a keepsake box and a special wedding game to play. Retailer Benefits: The gift box is an ideal present for bridesmaids and other little guests at the wedding. Not only great for keeping children amused during the wedding breakfast it is also presented to fit in with any wedding table. The box is available to retailers from June 2009. Other Information: The Balagan Group Product: Contact: Price: Specification: Button Up collection Telephone +44 (0)8452 600 925 or email [email protected] Starting from £10 RRP for the bracelet Cyberlyly’s Spring 2009 collection features the fun button collection, available in four colours, blue, red, green and brown. Available in three styles, choker, bracelet and long necklace, they are quirky pieces for girls who don’t take life too seriously! Retailer Benefits: Each piece is completely handmade and therefore unique. All the buttons are recycled, which is why no two pieces are the same. In tonal colours so customers can accessorise with ease. Visit the website www.balagan.co.uk Other Information: Love From Flo Product: Contact: Price: Specification: Retailer Benefits: Other Information: Fragranced greeting cards Telephone +44 (0)1782 751 248 or visit the website www.lovefromflo.com RRP £3.99 Greeting card designer Dawn Critchley’s new range of fragranced greeting cards is based on the nostalgic concept of cards that can be given as keepsakes. Hand finished fabric hearts filled with organic lavender or rose add a special touch. Eye-catching and memorable, with a unique point of difference, the cards are designed to capture the essence of days gone by combined with modern day design. Handmade in the Cheshire countryside. giftfocus 15 peace of mind Robust insurance cover not only protects your business but also gives you peace of mind, so whether you’re a small or large retailer, an insurance policy should include a number of standard elements. Here Neil McFarlane, sales and marketing director of T.H. March & Co Limited advises on the appropriate levels that are vital to the security of your business. Protect against disaster Along with stock and staff your property is one of your most valuable assets, so any damage, be it from robbery, natural causes or a fire will be a potential disaster to the running of your business. Your current insurance policy will of course provide cover for property damage but for much needed, extra protection, look for a policy that offers a seasonal increase of around 25 per cent for at least three months and obviously pick these months wisely, i.e. the Christmas period when you will be carrying higher stock than usual. Keeping covered when you are on the road As a giftware retailer, your property isn’t the only place your stock could be at potential risk so ‘goods in transit’ cover is a must.You should always check if your policy extends to cover attendance at trade exhibitions and whether this extension is sufficient to cover the values at risk. Remember that commercial policies are traditionally subject to an underinsurance condition, which means that if you insure for 50 per cent of the value taken to the exhibition any claim will be reduced by 50 per cent. “You should always check if your policy extends to cover attendance at trade exhibitions and whether this extension is sufficient to cover the values at risk.” 16 giftfocus Extending your cover As well as goods in transit cover, public liability protection should feature in your policy. Again if you regularly attend trade exhibitions, there may be exclusions within your policy for this protection. Also, a number of exhibition event organisers demand a minimum level of cover of £5,000,000. Whilst this can often be purchased separately it is often cheaper to increase the limit under your annual cover than take out small extensions to cover the two or three exhibitions you may attend. Be prepared for theft and loss Sales mean money and that’s something vital to your ongoing business success. But what about when you’ve had a busy day and you’ve got a bundle of cash on the premises or if you’ve had a successful day at an exhibition and you are carrying a sum of cash to the bank? Theft or loss could happen at any time so make sure your policy covers this and protects you for the maxim amount of cash you are likely to hold. Protecting against the unexpected Loss of earnings can result for a number of reasons. Your current policy should have coverage designed to protect you against loss of earnings, following the operation of an insured peril and you should ensure that this is included in your insurance policy. Close attention should also be given to the period of time your business will be affected by the loss, known as the indemnity period. Standard indemnity periods of 12 or 24 months should be considered. “Theft or loss could happen at any time so make sure your policy covers this and protects you for the maxim amount of cash you are likely to hold.” Looking after you and your employees Employers’ liability is a fundamental part of your policy, and protects you if an employee is injured at work. In the nature of your business, your staff maybe required to work overseas on a temporary basis. Look out for this in your policy, a reputable insurer will protect you against this. As the retail world continues to develop and change, so will the terms of your insurance policy, but the above should come as standard. If you are with an insurer who offers exclusive retail giftware insurance, you should also look for legal expenses cover. T.H. March offer an exclusive retail giftware policy for members of the GA, BLLA and GCA. For further information please contact www.thmarch.co.uk g Further information T.H. March is a well-established family business founded in 1887. With offices in London, Birmingham, Manchester, Glasgow, Sevenoaks and Yelverton near Plymouth, the company has departments covering household, motor, travel, commercial and scheme insurance. To find out more visit www.thmarch.co.uk figs & rouge advertising feature rambling rose from figs & rouge The Figs & Rouge Rambling Rose Range is 100 per cent natural, formulated with fragrant Organic Rose, Shea Butter and Seed Oils to protect and nourish skin naturally. Gentle enough for everyday use, products contain 100 per cent organic essential oils and are free from harsh, unfriendly chemicals. Produced in the UK and packaged in beautiful Art Nouveau inspired bottles and boxes that are fully recyclable, products include a Bath Soak, Shower Wash, Body Lotion, Hand Lotion and a Foot and Leg Lotion. The range also includes two gorgeous gift sets. Choose from the Body Care Gift Set containing four 50ml bath and body products, and the Hand & Foot Treatment Set. Also available from Figs & Rouge is a Sweet Geranium Body Care and Gift range, along with an award winning Face Care range that is Soil Association Certified. g Further Information Phone +44 (0)1827 253 323 or email [email protected] or visit www.graftons.co.uk Award winning Figs & Rouge Balm Soil Association Certified and 100 per cent organic, Figs & Rouge Rambling Rose Balm has recently won ‘Best Lip Balm’ in the 2009 Natural Health & Beauty Awards. Made from natural botanical ingredients and packaged in a beautifully decorative Art Nouveau tin, this vintage inspired balm can be used on the lips, face or body for an intensive moisture boost. giftfocus 17 u bb a Nick H rd Clogau Gold all fine and dandy Move over ladies, the men are taking centre stage. When it comes to jewellery, men are moving out of the shadows into the limelight. They are becoming more demanding and want variety, style and cutting edge designs. Today’s modern men are bolder in their choices and are daring to experiment with jeweller y to create different looks, mixing and matching and layering pieces for their own individual look. Materials like leather, rubber, combine with high tech titanium and hard wearing stainless steel for a strong contemporary masculine look. Increasingly leading designers are turning their skills to this once neglected market and producing innovative designs to inspire and delight. Stephen Webster is a leading name, renowned for his modern, unconventional and inspiring jewellery. He boasts a glamorous list of celebrity clients and has established a global customer base. He says: “It has always been my passion to cultivate men’s jewellery collections that push all creative boundaries; are high on innovation and unreservedly cool. Over the past few years, men have star ted feeling much more comfor table wearing jewellery, so I feel it is my obligation to challenge our clients to expect and require more from the jewellery they wear. “Not since the renaissance has men's jeweller y been so interesting.” For his new men’s silver collection ‘London Calling’ he drew inspiration from his home city of London. “ I drew upon subjects as diverse as the actual fabric of the buildings; Victorian iron work, masonry, brickwork and gargoyles. Also the characters of the city, some fictional, some myth and some real. “And finally from my favourite London band from the most relevant music period to me, 18 giftfocus punk and The Clash.” Historical English architecture and iron work are at the forefront of the designs which include engraved dog tags, stone studded bullet pendants, gargoyle inspired rings and griffin spine bracelets featuring red agate, hematite, lapis and spiderman jasper combined with silver, gold and leather. A raven’s head is also featured throughout the collection representing the tale that at least six ravens must remain at the Tower of London or otherwise the monarchy will fall. “All of these elements have been mixed up and stripped down resulting in the collection London Calling, comprising of all the pieces of jewellery a modern man would need,” adds Stephen. Email [email protected] or visit the website www.stephenwebster.com for fur ther information. Chris Hawkins combines strong design and technical skills to produce striking contemporary jewellery. The natural world, smooth sculptural forms and bold textures are recurring themes throughout his work. He explains: “In recent years men have become bolder in the jewellery they are prepared and aspire to wear. This has been a fantastic oppor tunity for me as a designer, as my collections have developed and evolved to encompass more adventurous styles. “I make several ranges that have a very masculine feel, and have become increasingly known for making interesting jewellery for men. “Much of my inspiration has its origin c Bo cia T ita niu m Or tak in the very earliest objects of adornment, a fossilised tooth, a sun bleached bone. Taking this as a star ting point, I then create a contemporary piece of jewellery while retaining the integrity of the natural object.” Commenting on current styles in men’s jewellery he adds: “As with all fashion there are several trends currently occurring in men’s jewellery. The gothic look seems to be enduring, and beginning to evolve in interesting ways. More pavé set stones are being used, and overall bolder designs are being worn by men.” Email chris@chrishawkinsjeweller y.com or visit www.chrishawkinsjewellery.com for fur ther information. The Guise men's jewellery range from Clogau Gold Jewellery compromises of a titanium and rose gold bracelet, pendant and cufflinks. The bracelet has a titanium wrist chain with a flash of 9ct rose gold that has been hammered to look and feel like dragon skin. The titanium and rose gold cufflinks and men’s jewellery Stephen Webster Storm Metal Planet pendant with Clogau's distinctive rose gold complete the set. Managing director Ben Rober ts comments: “Gents’ jewellery is interesting and the popular themes seem to develop along the lines of gothic mixed with clean cut geometric lines, new metals and the recycling gemstone trends. “We have launched a small range of gents’ items as a market test (we’ve kept its availability exclusively through our website) and while it’s not going to break any records in terms of sales, we’ve been pleasantly surprised. The range itself combines 9ct rose gold with titanium and it’s assisted us in the decision to launch more gents’ lines through the website and through the stockists.” For fur ther information visit the website www.clogau.co.uk. “You’re Fired” is another cutting edge design from Metal Planet. These quirky cufflinks are designed and made in the UK and packaged in smar t matt silver boxes. The range includes spor ting themes, stylish wedding designs and fun slogan cufflinks. From skateboards to formula one and camper vans to surfboards, there’s a design to suit most tastes. For more information visit the website www.metalplanet.net or call +44 (0)208 440 2468. Boccia Titanium is a German based company specialising in producing a complete range of ladies’ and men’s watches and jewellery made from high tech titanium combined with a variety of materials including enamel, carbon fibre, gold and silver. For fur ther details contact the UK distributors on +44 (0)1159 472 724 or email [email protected] Ortak is a family firm, which is today run by the sons of Or tak founder Malcolm Gray. The traditional skills of the silversmith, handed down over decades, are still in use in Or tak's state-of-the-ar t workshop in Kirkwall, Orkney, where the manufacturing base of the company is located and from where every piece of jewellery is dispatched worldwide. Yvonne Carr, Or tak's retail director said: "Men are fast becoming more and more style conscious with jewellery being used to accessorise their look. Cufflinks have always been a strong category in men's jewellery and Or tak's new range epitomises the latest styles for the year ahead. We have an extensive range of bright and bold cufflinks designed in silver and coloured enamel along with stylishly polished sterling silver cufflinks and with new editions continuously being added, we ensure there is something suitable for every man." Visit www.or tak.co.uk or email or tak@or tak.co.uk for details. Nick Hubbard star ted out making tiny, moving sculptured models for the jewellery trade and continued his love of miniaturisation into his own work producing his first collection of jewellery in 1996. His jewellery is figurative and whimsical and many of the pieces are inscribed with small messages of hope and affection. He draws inspiration from a passion for comic ar t, painting, music, literature, film and small treasures bought and found. The men’s range consists of 20 pairs of cufflinks, all oxidised silver with 9ct detail, engraved with well known sayings or a play on words. Two new pairs ‘Button up’ and ‘The best things in life are furr y’ were introduced at Spring Fair 2009. A small oval tie pin and a unisex bangle depicting one of their most popular themes ‘Magical Hare’ and a chunky ring called ‘Fierce and Friendly’ are also in the range. Visit www.nickhubbardjeweller y.co.uk or call +44 (0)1543 683 228 to find out more. Jewellery is a successful addition to the Storm brand and this season sees some hot arrivals in the men’s collection. Fashionable pieces combine sleek stainless steel with genuine leather. Telephone +44 (0)207 874 6900 or visit www.stormwatches.com for details. g Chris Hawkins giftfocus 19 news round up All the latest from The Giftware Association Surge in Gift of the Year hot novelty products This year’s Gift of the Year competition, sponsored by Gift Focus Magazine and sister title Attire Accessories, has Isabel Martinson attracted a surge in entries in the Hot Novelty category. Organiser The Giftware Association believes the flood of entries may reflect growing consumer need for a little light relief to beat the recession blues. The Eco Friendly, Under £10, Kids, Occasions and Home Accessories categories have also seen an influx of entries. This year, entries for the competition are almost running neck and neck with last year, when entries saw a 27 per cent increase. The final selection will be made by judges on May 14th at the association’s Birmingham headquarters and the winners announced online on Monday, June 22nd, enabling suppliers with winning and highly commended products to maximise their success at Home & Gift in Harrogate. The GA’s full Gift of the Year showhouse will feature the successful products at Autumn Fair International in September. Chief executive Isabel Martinson commented: “The number of entries has remained encouragingly high. People are recognising that this is a fantastic way to bring their ranges to the attention of influential buyers. We have been interested to see an increase in entries from non-members.” Exclusive sales data for members The Giftware Association has joined forces with the British Shops and Stores Association and other independent retail organisations to provide quarterly Retail Sales Monitor data for its retail members. Isabel Martinson, chief executive of The Giftware Association, said that its pre20 giftfocus Christmas online survey of members had revealed that one of their key requirements was the provision of market research. She commented: “Along with our partners, we will be collecting sales records every quarter – broken down into sub-sectors such as gifts and home accessories, jewellery and fashion accessories, cards and stationery, books and toys – and this information will be given exclusively and free of charge to our participating retail members. This will enable them to benchmark the performance of their shops and stores to see if they are doing as well as other retail outlets or bucking a particular trend. “Unlike some reports, which tend to reflect the sales of high street multiples, our Retail Sales Monitor data will relate to independent shops and stores.” The Giftware Association’s 400-plus retail members have already been invited to submit their sales data for the first quarter. The names of retailers taking part remain anonymous. Summer seminars The Giftware Association is holding two seminars in June at its Birmingham headquarters, dates are yet to be confirmed. The agents’ seminar will see Richard Bailey, principal at Steeles Solicitors, discussing the legal aspects, while Caspari managing director Keith Entwisle will address ‘getting started’. Mike Ganley, vice-president of Gund UK, will discuss selling skills. In addition, the British Jewellery, Giftware & Finishing Federation’s export department will hold an exporting masterclass (June 17th) and an ‘exporting for beginners’ seminar (July 8th). For further details contact Pushpa Patel on +44 (0)121 237 1142. Award for Excellence Argyll-based Scott Inness has won The Giftware Association’s Award for Excellence at the British Craft Trade Fair for its Christmas in Design Collection, judged to have “the most commercial viability as a gift”. Gift retailer and wholesaler John Allan of Stone The Crows! judged the competition. Scott Inness specialises in artistically designed, quality gifts, which feature the bold use of striking colour. The range includes aprons, shopping bags and tea towels. Visit the website www.scottinness.com for further details. (Pictured (left to right) are co-founders of the business Gill Hastings and Jill Henderson receiving their award) g Further information For the GA log onto www.ga-uk.org pins and ribbons Pins and Ribbons - Handmade in England Beautiful eco-friendly home accessories and gifts, handcrafted in the UK with love, care and attention to detail. With a huge collection of items to choose from, we have something to suit everyone - French memo boards, footstools and headboards, doorstops, aprons and much much more. Visit us at PULSE - Stand H14 T: 01642 786777 • E: [email protected] www.pinsandribbons.co.uk Contemporary, real jewellery, at gift prices Pulse - Stand Q30 IJL - Stand G810 Tel: 01865 820888 Email: [email protected] www.simplystoned.co.uk Make this summer count at Pulse. Profit from the brightest ideas, freshest products and smartest retail knowledge. Make it Pulse this summer for the biggest variety of gift products in London and an exclusive opportunity to see some of the hottest designer-makers and international brands including: Wild & Wolf, Present Time, Two’s Company, Cubic, Reisenthel Accesories, Sukie, Clippy Kit, Lisbeth Dahl, Scandi-Chic, Best Years, Toys & Fine Things, Russimco, TinyTodds, Noo Noo Baby, Bomb Cosmetics, Wat Soap, Holistic Silk, Arco Candles and hundreds more. To find out why you must attend Pulse and to register for free (saving £20), visit WWWPULSELONDONCOM today. 6ASEBYLITTALA 31 May – 2 June 2009 Earls Court, London Gift | Home | Fashion | Bath & Body www.pulse-london.com hazel atkinson jewellery ‘Heaven And Earth Collection’ Exhibiting at PULSE - Stand Q54 www.hazelatkinsonjewellery.co.uk Tel: 0115 9586183 Sally Weatherill pulse summer lifeline As London’s only event for gift and home accessories this summer, Pulse is more relevant than ever. Read on to find out more... In brief show: when: where: opening times: admission: Present Time Artisan Life organiser: Pulse will be at the heart of the home and gift world this summer, pumping fresh inspiration into the arteries of the industry. Profit-making products, fresh new talent, smart retail knowledge Neil Gaisford and a vital summer dateline all combine to make this year’s edition an unmissable event. Pulse pledges to bring together some of the hottest design-led products from hundreds of designer makers as well as international brands spanning four buying zones covering home accessories, fashion accessories and jewellery, bath and body and greeting cards and stationery. The show serves a niche market and offers products from both well-established brands as well as new names. Unique to Pulse is Launchpad, the exhibition’s exclusive showcase for up and coming UK designer makers offering fresh and exciting products not seen elsewhere. Clarion provides financial support to enable emerging new talent to exhibit within Launchpad, which this year is stronger and bigger than ever with over 100 companies. Show director Neil Gaisford explains: “It is an area for new UK designer makers with innovative products that are also commercial, which is important for retailers at the moment because unique products of value help add flavour to shops.” To complement Launchpad this year is Designer Lab, a new area to the show. In association with Central St Martins college of art and design this area will provide a glimpse into the future of product design. This year’s seminar programme is stronger than ever offering a packed timetable of industry focused sessions providing free, expert advice on a range of topics including how to survive the recession, how to make eco pay and keeping up with the latest trends. Retail surgeries will also be available offering one-on-one free advice to help tackle today’s business problems and challenges. Eco designer Oliver Heath’s product trail will be flagged up with a distinctive logo pinpointing eco-friendly ranges to help retailers make informed choices. There will also be a ‘Product GB’ trail to celebrate the best in British craftsmanship. Neil says: “The theme for this year’s show is ‘making this summer count’. We feel strongly that at the moment retailers will Pulse 31st May-2nd June 2009 Earls Court One, London 9.30am–6pm (Sun-Mon) 9:30am–5pm (Tues) Trade only. To register visit www.pulse-london. com or call the ticket hotline on +44 (0)207 370 8324. Admission entry is free if you pre-register or bring an invite with you. Otherwise entry is £20. Clarion Retail (www.clarionretail.com) be putting their time to great use by visiting Pulse because we have put in place initiatives we feel are vital and could well help make businesses more profitable.” The summer time slot is another important factor, particularly in the current retail climate. Traditional buying patterns at the beginning of the year and August/September time are being challenged as buyers feel the need to source more regularly to refresh stock more often in order to to move their businesses forward. “This year the summer dateline is more important than ever,” stresses Neil. “People came to Top Drawer Spring and we reported a good show and were very pleased but traders were very cautious. They are staggering their orders very carefully because they don’t know what is around the corner. “Confidence has certainly been knocked and that is where we feel Pulse will be of real benefit, offering fresh inspiration, to help reinvigorate businesses.” Neil forecasts green credentials will remain key but have to be “affordable”. Value, but not at the expensive of quality and service will also be influential market factors. He tips affordable but stylish accessories for the home, spa products, chocolate and jewellery as sectors to watch. For more information visit the website www.pulse-london.com. g giftfocus 25 summer lifeline exhibitor profiles Best Years Stand J56 Tel: +44 (0)7734 259 435 Web: www.bestyears.co.uk Best Years will be introducing its new range of fair trade and hand made products at Pulse 2009. Realistically priced to appeal to both ethical and price conscious consumers the range should appeal to a wide range of customers. Takkoda Stand B33 Tel: + 44 (0)8701 909 395 Web: www.takkoda.com Following the success of the Pets Rock music icon card range, Takkoda presents ‘Petarazzi Pets’. With its usual signature style of humorous dressed-up animals, the range parodies a diverse range of icons from film stars like Marilyn Monroe, Audrey Hepburn and Charlie Chaplin to leaders like Che Guevara, Chairman Mao and Gandhi to Einstein. All 12 cards are 120x170mm and are printed on FSC stock. Creative Charlie Stand G33 Tel: +44 (0)208 980 1860 Web: www.creativecharlie.com Creative Charlie has introduced a new addition to its range of environmentally friendly art and craft products for kids. The Make Masks Kit contains everything needed to make four fun masks. The kit is available with either right or lefthanded scissors, ensuring that all children can interact. All Creative Charlie products are designed and put together in the UK, using child-friendly materials which are either recycled or can be reused. Fizbag Ltd Stand C41 Tel: +44 (0)1534 481 927 Web: www.fizbag.com Available in a handheld and shoulder bag design, Fizbag’s exclusive seasonal prints are fresh, exciting and, according to the company, are proving extremely popular with its retail customers. The newly launched Marie Curie Cancer Care charity bag sees Fizbag donating 15 pence from the sale of each bag to help Marie Curie nurses care for terminally ill patients in the comfort of their own home. 26 giftfocus Disaster Designs Stand M23 Tel: +44 (0)1323 441 444 Web: www.disasterdesigns.co.uk Disaster celebrates its 20th birthday this year, with more gorgeous goodies and top trinkets. With places to go and people to see, travel in style with the paper plane range or for a vintage fashion feel, kiss and make up with their lavish rose and birdcage bags. The company has a host of must-have irresistible ranges from hand embellished felt, Russian inspired floral doll prints and lovely licensed gifts, to summer beach bags and winter woollies. Laura Walker Couture ceramic buttons, exquisite morsels of delight Launchpad Pulse LP80 www.laurawalker.co.uk [email protected] summer lifeline exhibitor profiles Artisan Life Stand U35 Tel: +44 (0)207 608 2717 Web: www.artisanlife.co.uk Ethical company Artisan Life will be showcasing a new range of jewellery in Tagua (vegetable ivory) in a wide range of vibrant colours with a glossy smooth look and modern designs, as well as a new original line of fashionable wrist-watches made in reclaimed tropical woods. The company imports unique handcrafted jewellery and fashion accessories from South America. All their ethical products are sourced on a fair trade basis using sustainable and natural materials. Wild and Wolf Stand H39 Tel: +44 (0)1225 789 909 Web: www.wildandwolf.com Wild and Wolf ’s latest licensed range with British Motor Heritage features a great new range of men’s gifts starring the legendary Mini Cooper and MG sports car. The BMH collection will be available from June this year. Wild and Wolf will be showcasing its full range of eclectic award winning products at Pulse. Pick Up Sticks Jewelry Co. Stand T31 Tel: +1 905 466 6422 Web: www.pickupsticksjewelry.com Pick Up Sticks Jewelry is the latest jewellery line to take retailers by storm and is now available in the UK. Charm bracelets and necklaces are popping up everywhere, and this new jewellery line re-invents the charm bracelet by incorporating whimsical images, charms and trinkets into a unique and stylish accessory with a personalised feel. Charms are double-sided and display two distinctive images. 28 giftfocus pulse Hazel Atkinson Jewellery Stand Q54 Tel: +44 (0)1159 586 183 Web: www.hazelatkinsonjewellery.co.uk Hazel Atkinson offers a distinctive new range of hand painted aluminium jewellery. The ‘Heaven and Earth’ range comprises of pendants, earrings, rings, bangles and brooches. Each piece is individually designed, assembled and finished in her Nottingham studio. ‘Heaven and Earth’ is inspired by the natural colours of sky, sea and landscape. Incorporating the fiery colours of sunsets, the calming hues of field and forest and the fresh tones of the ocean. The colourful, lightweight jewellery can be found in over 100 galleries and shops throughout the U.K. She is offering a free ring for every order placed at Pulse ‘09. Anorak Stand LP17 Tel: +44 (0)7833 100 721 Web: www.anorakonline.co.uk Summertime is Anorak time with its brand new range of Kissing Animals junior sleeping bags. The bold, bright prints help make the most of the season and are ideal for family camping trips and summer festivals. The sleeping bags come in four distinctive prints, Kissing Horses, Kissing Robins, Kissing Stags and Kissing Rabbits. C ONTEMPORARY D ESIGNER J EWELLERY Lesser Spotted Images Ltd Stand LP41 Tel: +44 (0)7530 311 378 Web: www.lesserspotted.com Following the successful launch of the Lesser Spotted Britain range of 24 cards at Pulse last year, seven new additions are being unveiled this year. The cards feature black and white photographs of road signs for some of the UK’s funniest named villages. The backs of the cards include a map showing the location of the village and explanation of the origin of the name. All the photographs are taken by company director Dominic Greyer, whose previous work includes the book “Far From Dull and other Places” published in 2004, from which the images are taken. Also launching are “Lesser Spotted Britain” mugs and coasters. TEL/FAX 01382 730799 E-MAIL [email protected] giftfocus 29 summer lifeline exhibitor profiles Vivid Wrap Stand B21 Tel: +44 (0)1225 338 254 Web: www.vividwrap.com Exclusively at Pulse, Vivid Wrap will be launching its new range for autumn/winter 2009. The vibrant range of over 100 gift wraps, gift bags and gift boxes is lovingly handmade from recycled cotton and all hand screen printed. Using luxurious finishes and bold trend colours, Vivid has created an exciting range that will be sure to wow the customers this season. Look out for their new line of jewellery gift packaging and latest wrap accessories and bows as well. Bombki Baubles Stand G20 Tel: +44 (0)7715 341 287 Web: www.bombki.co.uk Bombki Baubles will be showcasing its mouth blown, hand decorated glass ornaments designed in England by Michael Peterson. Michael’s designs are highly collectable and his work includes limited editions, signed and numbered, as well as bespoke projects created for blue chip clients. Watch out for a new collection ‘Our World’ coming out this June. Starchild Stand D23 Tel: +44 (0)1509 817 601 Web: www.starchildshoes.co.uk Starchild will be unveiling a new collection of baby shoes to add to its wide choice of fun and funky designs. Each pair is designed for total comfort for little growing feet, hand finished, using non-toxic dyes and with durable non-skid suede soles. Repeat Repeat Stand G14 Tel: +44 (0)1782 845 870 Web: www.repeatrepeat.co.uk Since launching its Silhouette range of mugs Repeat Repeat has extended the selection from just three designs to nine with more to be added this summer. “It is really lovely to see people pick up the mugs because they are attracted to the strong colours and the animal imagery, and then you see their face break into a smile when they find the unexpected punch line” said Repeat Repeat’s Gillian Naylor. The designs to date include Daschund, Duck, Lamb, Cats, English Bull terrier, Poodle and Scottie Dog in green, orange or blue colourways. 30 giftfocus Rosehip Cards Stand E31 Tel: +44 (0)1179 710 340 Web: www.rosehipcards.co.uk Rosehip is introducing three new notecard sets, inspired by the success of its Indian Summer giftwrap, launched earlier in the year. They will also be showing their first collection of Christmas cards and wrap. Makers of contemporary British stationery and paper goods, they will be presenting their collection of greeting cards, giftwrap, notebooks and gifts. Sold world wide, the mix of vintage inspired patterns is both eye-catching and on-trend. Rosehip products are designed and manufactured in the UK using environmentally friendly materials and FSC accredited printing. New range available from August! Two sizes of candle in chic glass storage jars 350ml and 650ml. Filled with our 100% Natural Wax and strongly scented with a choice of pure essential oils or a sophisticated range of unusual fragrances for which we have become famous! Contemporary design & realistically priced. To give shops a real Natural choice in the storage jar candle world. Tel: 01225 782870 Fax: 01225 782876 [email protected] THAI ORIGINS Pulse 2009 Stand R41 Tel: 01926 632121 Email: [email protected] Designer, Mouth Blown, Hand Decorated, Glass Ornaments designed by michael peterson Highly collectable Limited Editions signed and numbered New Collection coming for June 09 (Our World) Bespoke Projects created for blue chip clients Made in the EU Designed by Michael Peterson, London England Pulse Stand G20 www.bombki.co.uk m.0771 534 1287 t.01708 457 993 [email protected] pulse Ladybug Home Textiles Stand K62 Tel:+44 (0)1753 892 603 Email: adickson@ladybughome. co.uk Ladybug Home Textiles is introducing new season designs to its luxurious 100 per cent organic cotton towels and robes. These are supplemented by organic cotton and bamboo blend towels, soft and absorbent, they are also credited with antibacterial properties. All of these are produced in Turkey using hand loomed traditional weaving techniques from the 17th Century. Ladybug will also showcase peshtemals the traditional wrapcome-towel used in Turkish baths and its ‘History’ range of all natural olive oil based soaps from Turkey. Frolic Room Design Stand G15 Tel: +44 (0)7772 995 596 Email: [email protected] London based Frolic Room Design is presenting both Bauer and Russel Wright Pottery into the UK and Europe. The lines are contemporary yet based on classic designs known for simplicity and richly coloured styles. Inspired by the weather and lifestyles of Southern California, Bauer has many different lines for the home and garden. Handcrafted pottery gives the works an individual, fresh, light feel. Jackie Brazil Stand P25 Tel: +44 (0)1212 885 830 Web: www.jackiebrazil.com Sobral by Jackie Brazil takes its design inspiration straight from the catwalk of fashion icon Karl Lagerfeld. The company collaborated with the celebrated designer on the new collection which features spiked resin bangles and statement chunky necklaces. Each piece in the range has been handcrafted from recycled resin so consumers can be both style savvy and eco-conscious. Retreat Home Stand H12 Tel: +44 (0)8708 033 428 Web: www. retreat-home.com Retreat Home will be unveiling its autumn/ winter and 2009 Christmas collections at Pulse. Building on the company’s reputation for using linen, delicate piping and hand decoration, the collections include pale blue embroidered doorstops, red and natural quilted wash bags and lavender scented decorations. For the festive season there are nickel plated reindeer candle sticks, wooden carved tree decorations and more than a splash of fiery Christmas red on hearts, stars and cushions. Carrie Elspeth Stand G26 Tel: +44 (0)1446 771 271 Web: www.carrieelspeth.com Carrie Elspeth’s 10th birthday is being celebrated in style with a brand new Anniversary Collection, to be launched exclusively at Pulse. Look out for the new designs including the captivating Miracle Moons (pictured). giftfocus 33 summer lifeline exhibitor profiles Cherchbi Stand T27 Tel: +44 (0)7970 603 278 Web: www.cherchbi.com British leathergoods and accessories company Cherchbi, craft contemporary designs in robust, traditional quality, inspired by the nation’s creative and cultural heritage. Products include leather belts, brass key fobs and silk scarves designed and made in Britain using natural raw materials. The belts are made by hand in a variety of British belting leathers with English-cast solid brass or pewter buckles. All Cherchbi leathers originate from British hides and are pit-tanned in England. The scarves are printed and finished in Macclesfield, the home of the English silk industry. Solid brass key accessories take inspiration from the flora and fauna of the British Isles and are all cast in England. RedDog Stand U42 Tel: +44 (0)7515 539 029 Web: www.bagpod.co.uk Handmade in luxurious leather with a soft velvet lining, the BagPod® bag organiser from RedDog comes with 10 convenient pockets and a secure zipped section to hold handbag essentials. An original design from Marianne Sparrenius-Waters it has a thin leather strap and is available in shades of ruby red, ebony, crème and chestnut in two different sizes to use on its own or to co-ordinate with different bags. Cubic Stand K25 Tel: +44 (0)207 095 9399 Web: www.cubicuk.com Cubic will be showing the latest products from their top selling brands including Loop, Fluff, Loungefly, Fred, DCi, High IntenCity and Jane Jenni. The new collections from Loop include the “Pret a voyage” range of wallets, luggage tags and bags. Poltsa Rani Deshpande Unique Creations Stand LP83 Tel: +44 (0)208 947 7948 Web: www.ranideshpande.com Designer Rani Deshpande is launching a quirky new range of greetings and gifts that grow. ‘Little Bloomers’ are eco-friendly shapes made from 100 per cent recycled paper, embedded with wildflower seeds. When ‘planted’ the paper recycles into the soil and the seeds germinate to produce seedlings! Each Little Bloomer is presented in a 100mm x 100mm block-printed pocket made from FSC certified board, finished with a co-ordinating ribbon tie. There are six designs in the range, covering occasions throughout the year. Further plantable gifts and greetings, including Christmas tree decorations will also be launched at Pulse. 34 giftfocus Stand R50 Tel: +44 (0)20 8395 6152 Web: www.poltsa.co.uk Poltsa will be presenting its new autumn/winter 2009 collection at Pulse. The new Gazte Poltsa range is distinguished by a creative mixture of textures and fabrics, with corduroy and tweed married together in perfect partnership. This eclectic combination is supported by matching coin purses and scarves, the latest additions to the range. REVERSIBLE PHOTO JEWELRY Whimsical images framed into wearable art Pulse - Stand T31 IJL - Stand F635 e UK Top Drawer Autumn - Stand K40 www.pickupsticksjewelry.com E: [email protected] la Just unch th ed in WIN! £500 worth of baby toys from Best Years Leading soft toy specialists Best Years is celebrating its 10th anniversary. Set up in 1999 to manufacture soft toys for high street retailers the company branched out into supplying independent retailers and now around 70 per cent of sales are from the independent sector. “We pride ourselves on the originality of our designs, the different fabrics we use for our own ranges, and the flexibility of our service. We have no minimum order requirement (although product does need to be ordered in pack quantity) and can normally deliver 48 hours after the order has been placed with us. “Our products are not only innovative, but undergo stringent safety checks to ensure they meet all current safety legislations. We only deal with factories we have visited and are satisfied that the conditions exceed requirements,” says the company. Sales of Best Years’ baby toys are booming in 2009 and the wide range available is proving to be a sure-fire winner even in the current economic climate. Leading the way are the company's fabulous knitted toys. The retro nature of the designs appeals to the current trend for nostalgic toys. Bright 36 giftfocus stripy designs and a tactile feel, make the toys both eye catching and appealing. The knitted material is washable which makes them practical for young children. Retailing at just £12.99 they have proved a big favourite since hitting the shelves. The range now includes the best selling T Rex and Stegosaurus, Elephant, Monkey and the Dangly rattles. New for May are the Owls and Mice, which are both available in brown or green, and a wonderful Crocodile. For young babies there are gorgeously soft comforters, available in four different characters. Designed as a comfort toy for newborns they have patterned tummies for extra interest. In addition there are irresistible cuddly lions in two sizes and a new range for May, which includes six-inch bears with pink and blue blankets or polka dot cubes. There is also a range available for socially aware parents looking for fair trade and ethically sourced toys. Contact Best Years and make the most of the credit crunch baby boom! View the entire range by logging on to the website www.bestyears.co.uk. Alternatively telephone +44 (0)1327 262 189 or email [email protected] for details. g To celebrate its 10th anniversary the company is offering chance to win Best Years’ soft toys with a retail value of £500 . To enter simply answer the following question online at www.giftfocus.com. Question: When was Best Years founded? The closing date for entries is 29th June 2009. Babyface baby gifts Twisted Twee Haba Noonoo Alimrose (UK) baby best buys The economy may be on a downward spiral but babies are booming. The birthrate in England and Wales has been rising steadily since 2001 helping to deliver a whole host of new arrivals in the giftware market. Read on to discover some of the latest cute lines for little ones… Whatever the vagaries of the economic climate people will still have babies. And what better reason for a spending spree than a new arrival. Babies are great cause for celebration and gift buying, with baby showers, bir thdays, christening and naming ceremonies just some of the landmark events to add to the calendar. Figures from the Office for National Statistics reveal that in 2007 live bir ths in England and Wales went up by three per cent to 690,013, the highest level since 1991. There is also a growing number of older mums. Over the last decade, the number of live bir ths to mothers aged 40 and over has nearly doubled from 12,914 in 1997 to 25,350 in 2007. With the increasing number of women choosing to star t their families later in life there is a growing market for those with more disposable income to spend on the latest baby best buys. Despite the current turbulent economic times, Noonoo Alimrose (UK) repor ts steady business. The company says: “Our products continue to sell extremely well in the UK and worldwide through high end gift, lifestyle and nurser y retailers whose customers understandably want more these days for their hard-earned money.” Noonoo is the company’s award-winning eco, ethical brand of playthings and gifts for little ones and Alimrose is the brand they distribute on behalf of an Austrialian ethical manufacturer. To find out more visit the website www.noonoodesign.com or call +44 (0)7977 631 393. Fabric of the Universe delivers new arrivals for a cooler planet. The company has launched a range of ethically made organic cotton baby garments with cute, funky prints. The designs are simple and fun and the garments are soft for baby’s delicate skin. “The way I see it is that we are all par t of the fabric of the universe, so harming the planet or other people is harming me, my children and all that I love,” says founder Sophie Ferguson. The range includes bodysuits, hats, long sleeved t-shir ts and sleepsuits. For more information visit the website www.fabricoftheuniverse.co.uk or call +44 (0)1316 576 585. Finding the perfect gift for baby is easy, with the wide selection of baby toys from Haba that are not only soft and comfor ting but practical too. All newborns and teething babies enjoy a security blanket to snuggle up to and Haba’s Cuddling Muslins are just the job. Par t of the new Habalinos range, the Cuddling Muslins come in three varieties: Fabric of the Universe Kiki the Cat; Marit the Mouse and Hugo the Bunny. Each soft Muslin comes with a removable teething ring and disc to soothe baby and make them smile. For more information about the entire collection email [email protected]. Check out Babyface, for its new range of children’s Fabric Alphabets. Spell out a child's name with the fun padded wall letters to add a touch of character to any bedroom or playroom. Sold individually, each letter can be hung on the wall with the integrated wall fixing and measure approx 25cms x 15cms x 4cms. Choose from a selection of fabrics and colours. Visit www.babyface.uk.com or call +44 (0)1483 720 734 for details. Twisted Twee is now in its 6th year, designing and making childrenswear and parentwear that is original, durable, practical, beautiful and bonkers. Ranges include babygrows, baby t-shir ts, contemporary pantlet combos in funky designs, combining style and function and fun Dad and Baby twinsets. The Oak Tree and Acorn Dad and Baby twinset is printed onto 100 per cent giftfocus 37 Inch Blue Personalised Memento Company Mum2Mum baby best buys For Every Body net Metal Pla Fraser Studios Repeat Repeat organic cotton in the UK using organic ink. Dad sizes are small to extra large and kid sizes are from six months to two years. Items come gift wrapped in a printed canvas bag with a big glossy tag. To find out more visit the website www.twistedtwee.co.uk or call +44 (0)7939 257 409. Fraser Studios’ baby products attracted brisk business at Spring Fair 2009. The por tfolio now includes Splosh! trinket boxes and photo frames in pastel pinks and blues. Managing director Colin Fraser is delighted that retailers are now recognising the company as a one-stop shop for baby items, with the Splosh! range complementing Hear tString Teddies – from Seagull Studios – and Malden International Designs’ baby frames and baby albums. “Retailers have welcomed this because we are matching up with the baby themes and areas in their stores. We are making life easy for them,” says Colin. The Hear tString Teddies range comprises 30 teddy figures and complementary photo frames which replicate the baby theme, with special pieces to commemorate memorable moments, like that first curl and first step. Call +44 (0)1592 774 540 or email [email protected] for details. The Wonder Bib range from Mum2Mumdistributed by Baby & More in the UK - provides retailers chance to offer 38 giftfocus customers a premium brand of infant gifts. Originally the brainchild of two mums in New Zealand, the Wonder Bib range has been designed by parents with their own children in mind - ensuring a wealth of hands-on experience behind each item. Wonder Bibs from Mum2Mum are a new and affordable concept in baby bibs and are made from 100 per cent cotton with a nylon water resistant backing. The fashionable Wonder Bib Bandana is designed to complement baby’s outfit and wear all day to keep baby dry and comfor table while the soft Burp Cloth helps protect parents’ clothing from unwanted dribbles. For more information email [email protected] or call +44 (0)1622 673 961. The Animal Name Range won enthusiastic response when it was launched by Personalised Memento Company at Spring Fair 2009. The design has been applied to a number of products, including name frames, breakfast sets, jigsaws and framed canvas prints. Any name can be used in the design and children love to see which animals appear in their name. To find out more visit the website www.personalisedmemento.co.uk or call +44 (0)1782 744 900. Inch Blue's gift sets feature a 100 per cent cotton babygrow and matching soft leather baby shoes. They make popular gifts and come packaged in a quality Inch Blue branded box. One of the latest designs is the Elephant gift set which is unisex. To view more visit www.inch-blue.com or call +44 (0)1495 311 123 for details. New for spring ’09 is the stylish 'Baby Boy' pocket sized album in soft blue handmade paper from Metal Planet. Each album holds 40 photos and is available in baby pink as well as white. The complete range covers many special occasions and includes wedding themed designs, anniversar y events and fun occasions such as hen nights, proms and graduations. For more information take a look at www.metalplanet.net or telephone +44 (0)208 440 2468. For Every Body has launched a collection of fragranced candles including a 6oz candle tumbler design, which makes an ideal gift for new parents or as a christening gift. The candle is soy based with an average burn time of 45hrs and fills the room with a talclike fragrance. For fur ther details call +44 (0)1952 457 408 or email [email protected] The Precious Range from Repeat Repeat is decorated in platinum and includes a contemporary christening frame which makes a perfect memento of baby's special day. Designed and made by Repeat Repeat for their Enfant Collection in Stoke-onTrent England. Visit www.repeatrepeat.co.uk or call +44 (0)1782 845 870 to find out more. g Award winning range of babywear bouquets. Our bouquets are cleverly crafted from UK made baby clothes aged 3-6 months. A great way to welcome a new baby and congratulate new parents. The perfect Baby Shower gift www.theflowerstork.com email: info@theflowerstork.com tel: 01495 303030 Truly scrumptious little booties, all handmade in Northamptonshire. Delivery 7-10 days. All orders over 50 pairs of shoes will get a free display stand. 01604 880066 [email protected] www.daisy-roots.com organic, ethically made babywear Contact us: 07726 708 159 www.fabricoftheuniverse.co.uk Part 3 Third in the series looking at ways in which technology can improve business efficiency by looking at the three main cost areas; staff, property and stock. This article looks at how retailers can improve efficiency in the unlikely area of property costs. The reward for those who get it right is a stronger and more profitable business when the economy turns upwards again. Unless you are in the fortunate position of owning your own premises, your rent is likely to be one of your biggest costs. Of course your shop rent buys your product display area, office space, it may contain an amount of warehousing space and it can also be your main marketing tool because of its location. Your shop is a significant asset, so what can technology do to improve efficiency from the money you spend on premises? “Wouldn’t it be nice if your shop could multitask? Well it can. Multichannel selling is about selling in more than one place at one time.” Squeezing more value from your location Part of the reason you might be paying so much rent for your shop is its location. If you get natural footfall past the door then this marketing aspect will be built into the price. So is there anything else you can do to extract more value from the shop’s location? Is there a way you can advertise to people in the wider area to know you are there? Well, here is one idea. Through 2009 Google are putting more focus on what they call ‘Personalised Search’ and ‘Location Search’. They are working hard to produce better results when people are looking for businesses in a particular area. They are also working hard to identify what someone’s personal interests are. For example, if they are into crafting and have done searches on ‘craft goods’ and other crafting accessories before, and then they type ‘Card Shops Leeds’ into Google, Google is likely to display craft shops in Leeds. However if they have a history of looking at gift cards, that same search will produce gift and card shops in Leeds. Because more people are using Google to find things in their local area, you have a good opportunity to promote your website in Google’s Local Search and help more people in the wider area find your shop. To add your business go to: www.google.com/local/add Multitask They say that women are better at multitasking than men. Wouldn’t it be nice if your shop could multitask? Well it can. Multichannel selling is about selling in more than one place at one time. The opportunities include catalogue mail order and selling online via a website. How does this improve efficiency? Well let’s take the example of running a website. You will need the following in place; somewhere to hold stock, an office and place to fulfill orders. As a retailer you will probably already have these resources in place and have already paid for them! You will also have reseller agreements and stock ready to sell, as well as people who are trained in customer service “But the key point here is you can maximise effectiveness of your shop premises by selling across more than one channel. Making your shop multitask! ” giftfocus 41 retail technology improving business efficiency in tough times retail technology process of selling in a shop and selling online can mesh beautifully together. Setting up and running a website isn’t for everyone and of course there are things to watch out for, some of which I have covered in previous issues, and will cover in future issues as well. But the key point here is you can maximise effectiveness of your shop premises by selling across more than one channel. Making your shop multitask! Efficient use of space Every cubic foot is costing money and when times are tough it is even more important to maximise the use of the available space. Where technology can help is in merchandising. Both visual merchandising, i.e. the art of displaying products in a way that is appealing to the customer, and stock merchandising, i.e. having the right product available in store at the right time. “Technology can help in visual merchandising by monitoring trends and hot spots in the shop. ” and can probably do the order fulfillment (pick, pack and dispatch). The extra cost then is the internet design, the updating of the site and the marketing. If you have some quieter periods, the updating of the site can be done then. This leaves the main additional costs as; a) the design of the website and b) the marketing. So, because two thirds of the costs of running a website have already been paid for, the gross profit from the website really only has to cover the two additional costs above. After that you are looking at incremental profit for your shop. And you know what, the 42 giftfocus Good visual merchandising can achieve the following: • Make it easier for the shopper to locate the desired category and merchandise. • Make it possible for the shopper to coordinate and accessorise. • Provide information on sizes, colours and prices. • Inform about the latest fashion trends by highlighting them at strategic locations. Technology can help in visual merchandising by monitoring trends and hot spots in the shop. Without keeping accurate records it can be difficult to know if your visual merchandising is working or not. For example, say you want to put together a range of accessories around a particular buggy, you can use A/B testing by trying out a particular setup for an amount of time then measure it. After a period of time the display can be moved around and measured again. The ratio of main product sales to accessories can tell you how successful the merchandising has been. Visual merchandising can attract customer attention, be informative, provide compelling reasons to buy and cross-sell, but it needs trial and error to get it right, this is where some clear measurement can help. Yes if you have an EPoS system then this should do the job, or a spreadsheet could do it as well by measuring sales for each iteration. Stock merchandising is about getting the right products in front of the customer at the right time. This is another area that requires a mix of art and science. A shop till system can help you to identify the sales trends and colours that work for your customers. With good analysis of what is selling, you can order the right products thus improving availability and increasing the chance of selling. Getting it wrong can mean increased stock-outs, missing sales and reduced customer loyalty Both disciplines of merchandising require skill and experience, but technology can assist in providing clear information to evaluate what has been successful as well as making it easier to get the right products in front of the customer at the right time. g “A shop till system can help you to identify the sales trends and colours that work for your customers.” Further Information David Mackley MBA BSc is MD of Intelligent Retail, award winning Multichannel EpoS and eCommerce for giftware retailers. He can be contacted on +44 (0)8456 800 126 or [email protected]. Hound Sac pet pizazz Britain is a nation of pet lovers. With almost one in every two UK households owning a four-legged friend, our passion is stronger than ever fuelling an ever-increasing flow of pet products. Read on to discover some of the latest must-have creature comforts… The pet industry in the UK continues to grow spawning a whole host of luxury gifts, accessories and treats for pampered pets. Dogs and cats are the country’s most popular pets and are treated as ‘very much’ par t of the family. And even though times are hard owners continue to lavish luxuries on them - everything from designer petwear and co-ordinating accessories to fancy collars and luxury pet carriers. Launched in 2000 K9 was one of the first companies to introduce T-shir ts for dogs and designer pet accessories to this country. Says owner Samantha Ruffell-Smith: “Our award winning ranges are all designed in-house and we use carefully selected K9 suppliers across the UK, Europe and the Far East. All our dog clothing is made in Turkey using green and ethical processes and our entire homewares range is made in the UK. Quality is very high on our agenda, as is our customer service, which together has cer tainly held us in good stead in the current economic climate. “Things are quite tough out there at the moment but despite the consistent talk of doom and gloom we were up 10 per cent on last year for the end of March and feeling very positive about the future. Most of our business is selling direct to retailers but we are also experiencing a big increase in our web and mail order sales. Pins and Ribbons “From our experience pet owners don’t seem to be slowing down on their spending. Sometimes we come across gift buyers who know very little about pet product so understandably may consider stocking it as a little risky. However, in our experience it does seem that people will always spend money on children and pets so for us here at K9 it’s business as usual.” Their current best selling products are T-shir ts and gift boxed identity tags. Visit the website www.k9petproducts. com or call +44 (0)1273 686263 for details. The Hound Sac is a new introduction to the market. Designed for the conscientious dog walker the handy bag has ever ything 44 giftfocus pets Urban Pup Puchi Jersey Pottery needed for owner and pet. Ideal for a stroll on the beach, shopping trip or days out, it has compar tments for personal effects and cleaning up after your pet. It includes a roll of 20 biodegradable poo sacks, pack of antibacterial wet wipes and a por table water bowl. The bag is lightweight and the straps can also be used as ‘emergency’ leads. The Hound Sac currently comes in khaki green, beige and charcoal. Leather and other colours are due out soon. Email [email protected] or visit the website www.houndsac.co.uk for details. British company Pins and Ribbons is an eco-friendly home accessories business which has just expanded into the pet sector with a new range of products. Pretty and practical pet cushions are the latest in the company’s line up of demandled goods. Each design is made to co-ordinate with the full range of Pins and Ribbons’ home accessories, all handmade in the UK. Owner Kerrie Murray explains: “As a home and animal lover I always go the extra mile to buy something special for my house and for my dogs. And so it really was no surprise that we received so many requests for pet beds and cushions, which looked great around the home.” “To meet customer demand we’ve brought out two different design options – a shaped soft pet bed with padded sides and a square floor cushion. “ Available in three different sizes and a variety of different colour ways, each cushion comes with a removable cover, which is washable at 40°c. Visit www.pinsandribbons.co.uk or telephone +44 (0)1642 786 777 for details. For pups with attitude Urban Pup offers an array of pet apparel including a selection of statement harness t-shir ts with fun slogans like “Yorkshire Terror” and “Obedience School Drop Out”. The dog t-shir ts have a fully adjustable built-in harness for added security with D-ring, which makes it easy to clip the lead on and off. Call +44 (0)2890 385 799 or email suppor [email protected] for details. Puchi, market leaders in designer petwear, is about to embark on a new project, introducing personalised hoodies in red, pink and black in all size ranges. “As the T- shir t personalisation has brought a new dimension to Puchi we expect a good response to this as well,” predicts director Chris Marrable. He repor ts: “At this moment in time the pet industry for designer clothing has not escaped the recession entirely but considering the up market nature of our business we have not felt the crunch too severely, people will always buy for their pets as to most they are considered par t of the family.” The company is also launching a new, ‘Bone Idol Bling’ luxury pet carrier. Telephone +44 (0)208 405 7999 to find out more. LittleGifts has taken the UK by storm after already establishing itself as a leader in petthemed jewellery, giftware and accessories in the US. Fraser Studios, exclusive distributor Fraser Studios of the range in Britain, repor ts that after selling tens of thousands of the keychains last year, through increasing its purchase quantities it has secured a much larger discount enabling the company to hold prices at 2008 rates. The LittleGifts range was showcased at the internationally famous Crufts dog show this year. The keychains feature 50 of the most popular dog breeds and are accredited by the American Kennel Club. For details call +44 (0)1592 774 540 or email [email protected]. Jersey Pottery has introduced cat and dog ceramic bowls to complement its new GameBird range. The collection celebrates the game birds that inhabit the British Countr yside. For fur ther information call +44 (0)1534 850 803 or visit the website www.jerseypottery.com. g giftfocus 45 exclusively housewares the home front In brief show With nearly all exhibitors confirming new launches for this year’s Exclusively Housewares show, retailers will have plenty of ideas and products to consider for the busy seasons ahead. Read on for a glimpse of what’s to come… when where This year marks the eighth Exclusively Housewares show, and once again it will be delivering an impressive line up of 115 leading housewares and tabletop suppliers. New exhibitors for 2009 include Alessi, Dartington Crystal, Green Pioneer, Robert Welch Designs, The DRH Collection and Apollo Housewares. Returning exhibitors include long term supporters like Addis, Creative Tops, La Cafetiere, T&G Woodware, Typhoon and Rayware to name a few. Denby This year the show is being put under the European spotlight with visits planned by key European buyers, accompanied by their leading trade housewares titles. The decision to invite leading European buyers and press was sparked by exhibitors’ enthusiasm to do business beyond the UK. “The show provides a perfect, focused showcase for overseas buyers to get a great feel for the UK has to offer. Some of the brands will be very familiar to them, others won’t, but we felt it was worth the investment to host this group to come and meet our fantastic line up of exhibitors,” explained show director, Pam Plant. Confirmed foreign buyers due to attend the show include representatives from an Italian department store, along with others from Spain, Istanbul, Switzerland, Poland, The Netherlands and buyers from a company with stores in both Finland and Russia. Visitors are also expected from across Austria, Belgium, Denmark, Sweden and Germany. It is hoped that all the key European organiser website Exclusively Housewares Brooke House Exhibitions 9th-10th June 2009 Business Design Centre, London www.exclusively housewares.co.uk territories will be represented at the show. “We have links with the key titles through the worldwide Global Innovators Award (gia) scheme,” explained Pam. “All these titles report on their own country retail winners and were very open to the opportunity to visit the UK to see what our suppliers are offering.” The Merchandise Mart feature at the show, which is sponsored by the International Housewares Association (IHA) and the gia scheme, will be running again this year. Usually it is retailers competing for a gia award, but this initiative gives suppliers a chance to show off their own merchandise ideas. It will be judged by a selection of UK buyers and previous gia award winners. Visit www.exclusivelyhousewares.co.uk or call +44 (0)1604 622 023 for details. g giftfocus 47 the home front exhibitor profiles Maxwell & Williams Elia International Ltd Stand 294 Tel: +44 (0)208 998 2100 Email: [email protected] Elia specialises in the design and manufacture of innovative tabletop products, including contemporary cutlery, fine china, stylish bar accessories and an extensive range of beverageware. The Elia Cocktail Shaker series and Martini/Cocktail Cup are crafted in 18/10 Stainless Steel and polished to a brilliant mirror shine. The shakers are available in two sizes, 20 fl.oz and 26 fl.oz. Elia also offers the smaller size with an ornate, 24 carat gold-plated trim. The eye-catching cup is ideal for use with both cocktails and frozen desserts. Both freezer and dishwasher safe, it can be chilled without any risk of cracking or shattering and it’s stainless steel body enables contents to retain a cool temperature for longer. Bambu (Green Pioneer Ltd) Stand 426 Tel: +44 (0)1380 818 515 Web: www.greenpioneer.co.uk Green Pioneer is the sole distributor in the UK for Bambu, a contemporary range of homeware made from sustainable resources. Their new eye-catching ‘Outside-In’ bowls will be on show, an extension to their best selling lacquerware range. Currently only available in ‘mini-me’ size, they are food safe and ideal for adding a splash of colour to the table. Pebbles are Bambu’s version of smooth, well-worn river rocks. A decorative item and ethical gift, available in a stylish box containing an assortment of 13 pebbles of mixed organic shapes and varying colours. They are crafted from the off-cuts of the company’s popular chopping board range. Bambu will also be introducing a new range of cork products for the kitchen, which includes chopping boards in three sizes, a low bowl and a large bowl. 48 giftfocus Stand 299 Tel: +44 (0)208 200 5100 Web: www.maxwellandwilliams.co.uk In addition to its extensive white tableware collections, Maxwell & Williams has launched a series of more informal ranges; perfect for dining inside and out this summer. Get the party started with the new Fizz barware, in red or green acrylic, including hi-ball, tumblers, cylindrical and flared jugs, trays and salad servers. New Chintz china mugs are just right for afternoon tea. Cups and saucer sets in spot or stripe pattern are also available in pink, blue, lilac and mint. Robert Welch Designs Stand 234 Tel: +44 (0)1386 840 880 Web: www.robertwelch.com Showing for the first time at Exclusively Housewares are Robert Welch Designs’ Signature utensils and award-winning Signature knives and knife blocks. Robert Welch has designed a new range of kitchen utensils that has been manufactured to the same specification as their cutlery. The result is the Signature range of contemporary stainless steel utensils that looks good both in the kitchen and on the dining table. The full range includes 12 individual pieces and a choice of two lengths of storage rack or a storage stand. The utensil stand with stainless steel cap is designed to complement the Signature knife block with its distinctive curved wave shape. The Signature Utensil Starter Set (illustrated) consists of a large serving spoon, a large slotted server/turner, a large serving fork and a choice of either a bamboo or black ABS utensil stand. =Veen'%%i]7^gi]YVn9ZcWn 8ZaZWgViZ^chinaZl^i]È9ZcWn?VbZh BVgi^c9^cZÉ# 6YgVbVi^Xil^hiidl]^iZedgXZaV^c# 8ja^cVgnh`^aahVgZegZhZciZYVii]Z^gWZhi l^i]È9ZcWn?VbZhBVgi^c9^cZÉidZchjgZ ZkZgnbZVai^bZ^hVheZX^VadXXVh^dc K^h^iHiVcY)&+Vi:mXajh^kZan=djhZlVgZh [dgVegZk^Zld[l]ViÉhXdb^c\je^c9ZcWnÉhW^gi]YVnnZVg# 8dciVXi/%&,,(,)%,%%lll#YZcWn#Xd#j` Award Winning V&A designs from creative tops Due to the success of our range of fine bone china mugs in gift boxes, which have recently won a Silver Award in the tabletop category with Housewares Magazine, we have extended our ceramic offer and created four new fine china dinnerware collections featuring three of our best selling designs: Brocade, Brompton Rose, Victoria and featuring our brand new design, Chinoiserie. Each design has been interpreted using original material from the archives of the Victoria and Albert Museum. Brompton Rose These stunning dinnerware collections are available across the following products; 6 cup tea pot, cup and saucer sets, tea for one, cake stand, sugar bowl and creamer, dinner plates, side plates and soup bowls. For more information please contact [email protected] or tel 01536 207 756 or come and see us at Exclusively Housewares, Stand 306 www.creative-tops.com the home front exhibitor profiles Jersey Pottery Stand 442 Tel: +44 (0)1534 850 803 Web: www.jerseypottery.com Jersey Pottery will be exhibiting with Dartington Crystal and will be showcasing new ranges in their cookware and tabletop ranges such as Jersey Sweet and Jersey Savoury. The DRH Collection Stand S57 at PULSE 31 May-2 June Tel: 01985 211179 [email protected] www.cooltradewinds.co.uk 50 giftfocus Stand 204 Tel: +44 (0)207 249 0710 Web: www.thedrhcollection.com The DRH Collection will be presenting a striking showcase of the products it represents. In co-operation with leading manufacturers the company has created a branded assortment of ceramic ovenware and tableware, glass stemware and accessories. Says the company: “Combined these achieve our key objectives of quality in design and production, while representing value for both our trade customer and the ultimate consumer.” Brands they will be representing at their first ever showing at Exclusively Housewares include BIA, Artland, Rosanna, Stolzle, Lubiana and Danesco. They will be showing classic lines, together with plenty of new pieces; some modern and stylish and others very contemporary such as the Rooster range from BIA. exclusively housewares Navigate Stand 452 Tel: +44 (0)1279 653 249 Web: www.navigate.ltd.uk Experts in outdoor living products, Navigate is exhibiting its stylish and contemporary range of picnicware, garden living, kids lunch and on-the-go products. With their new Four Seasons range including garden tools, gardening baskets and stools, and previews of 2010 spring/summer picnic and alfresco dining, Navigate is looking forward to exhibiting its latest collections, including new coloured stainless steel flasks and mugs in the Fresh2Go range. New products include picnic bags and baskets with co-ordinating barbecues, lanterns, napkins, cutlery and melamine, new kids’ lunch items, teen characters and stylish new flasks in the Fresh2Go range. Creative Tops Stand 306 Tel: +44 (0)1536 207 756 Email: [email protected] Following the success of its award-winning range of fine bone china mugs in gift boxes, Creative Tops has extended its ceramic offer and created four new fine china dinnerware collections featuring best selling designs: Brocade, Brompton Rose, Victoria and Chinoiserie. Each design has been interpreted using original material from the archives of the Victoria and Albert Museum. These dinnerware collections are available across the following products; six cup tea pot, cup and saucer sets, tea for one, cake stand, sugar bowl and creamer, dinner plates, side plates and soup bowls. giftfocus 51 the home front exhibitor profiles Typhoon Stand 444 Tel: +44 (0)208 974 4750 Web: www.typhoonhousewares.com Visitors to this year’s Exclusively Housewares will have chance to see Typhoon’s wide collection of teapots and matching mugs. Catering for all occasions, products range from chunky contemporary dots and stripes to delicate vintage and farmhouse florals. The Shanghai six-cup teapot (pictured) is made in fine bone china but is also dishwasher-safe. The premium end of the teapot offering from Typhoon, it has a stylish rounded shape, delicate handle and long spout. There are also matching mugs available. T&G Woodware Stand 448 Tel: +44 (0)1275 841 841 Web: www.tg-woodware.com T&G will be unveiling some exciting new products at this year’s show. Along with new products the T&G stand will feature the successful Pantry Blue range, which was launched at this year’s Spring Fair International. A must-see on the stand, the range consists of storage jars, jug, baking dish, spoon rest, mixing bowls, butter dish and mugs. All the pieces in the range come in colourful gift boxes, ideal for that special cook. Denby Churchill China Stand 450, Jamie Oliver stand 120 Tel: +44 (0)1782 577 566 Web: www.churchillchina.biz With a portfolio bursting full of new licences, Churchill China will be showcasing new and refreshing collections for autumn/winter 09. Exciting additions include brand new giftware from Disney, Ella Doran, Alex Clark, Beatrix Potter and Cath Kidston. Part of the Ella Doran collection from Queens, Churchill’s premium brand, the Smartie Love stacking four-piece gift set offers an original gift this summer. All packed in a reusable tin it’s environmentally friendly too. To add to these collections Churchill China presents the launch of new dinnerware and gifting collections from the Jamie Oliver licence. See the collections at Churchill China’s Jamie Oliver showcase at stand 120. 52 giftfocus Stand 416 Tel: +44 (0)1773 740 700 Web:www.denby.co.uk In 2009 Denby commemorates 200 years of producing high quality pottery. With a long and rich history Denby has evolved to meet changing needs and for generations has been at the very heart of the home. To mark this special occasion there are two new tableware ranges and special limited edition pieces. Culinary skills are presented at their best with ‘Denby James Martin Dine’ new tableware range, which brings a dramatic twist to white porcelain. “Natural Pearl” tableware in lustrous, pearlescent tones on the “Bicentennial” shape has been designed in-house by Denby’s design team and produced at its pottery in Derbyshire. The range has a natural, organic feel creating a premium tableware range suitable for both formal and informal dining. Also marking Denby’s bicentenary year are limited edition mini teapots and 1pt mugs to celebrate in style. w r ne Pulse promotion fo forma o pr % 50 s er stom cu take the initiative There are many factors which lead towards successful retailing, from building your own brand to creating a successful website and knowing how to effectively make the most out of trade show visits. Although these elements are all important to every retailer, it’s difficult to find the correct information to become an expert in these fields. In this new series of articles, Clive Harper, managing director of Yankee Candle® Europe talks you through his personal retailer initiatives, to help ensure your business thrives to its maximum potential. When you hear the word ‘brand’, people tend to instantly think of large global corporations, which have always been a part of the world they live in. However, as a retailer, everything you do to communicate with your customers is working to build up your own unique brand: your shop. Creating a brand is the next step to customer loyalty and increased sales, and it doesn’t have to start with the launch of a shop – brand building can begin at any stage even if a shop has been open or a website has been live for many years, it’s just a case of knowing what to do. “The most effective from of brand building is through word-of-mouth, and it’s free!” One thing to remember is that from the moment your doors first opened or your website was launched, the life of your brand in the public eye began. It is something you should take immense pride in, communicating with your customers through as many mediums as possible. From this point, everything you do will be a representation of your shop, moulding your customers’ views and their opinions. Ensuring your customers have a happy shopping experience will ensure not only that they return, but that they spread the word to friends, colleagues and family. 54 giftfocus By running loyalty evenings your customers will feel they are receiving special treatment. Make sure the evening is well publicised throughout your shop in the lead up, and don’t forget to mention the nibbles and wine as these are sure crowd pullers! Have a reason for the event, like summer preview or an anniversary celebration to give the evening a special feel. Your loyalty evening is a perfect opportunity to build up your customer database, once you have your customers’ details you can begin to contact them individually to make them feel extra special. If you’re running a loyalty evening, this gives you the perfect opportunity to move onto the next step of building up your name: talking to your local press. With one phone call you can find out the contact on your local paper responsible for reviews, editorial or news stories. This person is always on the look out for news, and your loyalty evening is an excellent positive story to show a thriving locality. Speak to them about the reason for the event, what the evening will entail and invite them along with a photographer if possible. During the evening take some photographs yourself and email them to your local press the next day with a quote about how pleased you were with the evening. However, loyalty evenings aren’t the only stories papers will be interested in. Become involved with charity events and inform the press of how much your team raised – this also gives your shop a positive image. “Once you begin to see your shop name mentioned in more places, you too will see your customer base begin to grow: customers who may previously have walked past will recognise the name and decide to enter.” Everywhere you are seen, allow the brand to be seen too: so wear branded t-shirts for a charity walk or pin posters to your tops. This will give your brand the respect and admiration it deserves. You can also become involved with local events such as fetes and radio station listener days, donating a gift set or vouchers as prizes. Brands you stock may be interested in becoming involved with you as you will also be publicising their name. All of these techniques come together to create a memorable ‘brand experience’, something your customers will be talking about for years to come. g Further information For further information on Yankee Candle® and advice about merchandising telephone +44 (0)1454 454 500 or visit the website www.yankeecandle.co.uk. licensing Get the low down on latest additions to licensed ranges and hot new properties hot property Delicious tees Super soft superheroes Giant cuddly guinea pigs are set to launch a charm offensive on the UK this summer. Smoby Toys UK has launched the new plush collection as part of a range, based on the characters from Disney’s major new summer film G-Force, scheduled for release in July 2009. The super soft superheroes come in giant 24in plush versions as well as smaller 8in and 10in sizes. Smoby is the UK arm of European toy giant Simba Dickie Group. Dickie Toys won the master toy licence for the film with Smoby handling the UK distribution. G-Force is a 3D-comedy action adventure from Walt Disney Pictures and Jerry Bruckheimer Films, which follows the antics of an elite squad of highly trained guinea pig agents. Smoby’s G-Force range includes a radio-controlled vehicle, detailed action figures of the main characters and G-Force training laboratory play set. For further information contact the sales team on +44 (0)1454 629 672. Fabric flavours has released two new T-shirts featuring characters from children’s stories – Eric Carle’s classic ‘The Very Hungry Caterpillar’ and Roald Dahl’s ‘The Enormous Crocodile’. The Hungry Caterpillar tee features a soft handle print with bright pistachio embroidery on the front, and ‘holey’ fruit border along the bottom edge. Roald Dahl’s famous crocodile comes to life with felt appliqué and zigzag embroidery. Each officially licensed garment is made using 100 per cent cotton and is pre-washed with softeners, available in sizes from 12 months to nine years. Call +44 (0)207 195 2234 or send an email to david@fabricflavours.com to find out more. Gogo’s Explorer hits the shelves The popularity of kid’s craze Gogo’s Crazy Bones is set to soar with the recent launch of the eagerly awaited Explorer range. Produced by Magic Box International and Promociones Premier International, Gogo’s are collectable characters currently taking the UK by storm. The addition of the Explorer range brings the total up to 240 to collect in five different colours, as well as five sought after rare figures. The popularity of Gogo’s has been replicated in the licensing world and Bulldog Licensing, which represents the brand, has already secured deals with Portico for greetings cards, Pyramid for posters, Roy Lowe and Sons for socks, Infocado for calendars, Zap for bedding, and Hy-Pro for sports goods. Halsall has launched a wheeled toys range, Poetic Gem is rolling out Gogo’s branded apparel across retail and licensed goods giant MV Sports and Leisure is lined up to produce a range of Gogo’s plush toys. Publishing giants Penguin and Random House are also adding to their existing Gogo’s titles this year. For further information email Jane Garner [email protected] or Sallie Deary [email protected]. Sugar & Spice Eight new figurines have been added to Country Artist’s Sugar & Spice collection. Launched in 2007, the range of sculptures is inspired by the artwork of the talented children’s book illustrator, Anita Jeram, who is renowned for her award-winning book, ‘Guess How Much I Love You’. For details call +44 (0)1228 404 022 or email [email protected]. giftfocus 55 hot property Gemma International launch new Hannah Montana range UK leaders in children’s licensed greeting cards, Gemma International is launching a brand new Hannah Montana card and gift wrap range. The products follow a new style guide created to support the release of Hannah Montana the Movie in UK cinemas on 1st May 2009. The new range consists of age cards for six to nine-year-olds, no-age designs, female relations, a sticker card and a gift wrap pack. Call marketing executive Marie Guyader on +44 (0)1264 388 400 or email [email protected] for details. Miffy back on board New packaging for Homer and friends Craft Village UK has launched a brand new package design for its range of 12 hand-carved African stone sculptures of The Simpsons. The Simpsons ‘Stone Sculpts’ range is made exclusively in Tabaka, a remote village in Kenya, hand crafted by a team of master carvers and finished by the women of the village. The villagers benefit from every sale made, providing a vital source of income. The range of carved busts features 12 of the best-known Simpsons characters, each unique and signed by the individual carver. After an original soft-launch in 2007, the product packaging has been redesigned and this year sees the new launch of the soapstone figures. The packaging has been re-designed to reflect the ethical nature of the range. Craft Village UK is now an accredited provisional member of the World Fair Trade Organisation. To find out more call Craft Village UK on +44 (0)1325 367 905 or log on to the website www.craftvillageuk.com. Igglepiggle and friends to debut in China BBC Worldwide, the commercial arm of the BBC, has sold pre-school success story In the Night Garden to Chinese Central Television (CCTV). All 100 episodes of the twice BAFTA award-winning programme have been sold in a rare deal to broadcast a pre-school western property to 300 million children in China. In the Night Garden is produced by Ragdoll Productions, the creators of the successful Teletubbies, and tells the story of a magical picture-book place where a community of toys live out their comical adventures together. A number-one rated show on CBeebies in the UK, In the Night Garden will launch on CCTV in the second half of 2009. For further information contact Anna Kingsley on +44 (0)208 433 3022 or email her at [email protected]. Vincent snuggles up with Izziwotnot Backland Studios has announced a link-up between premium baby bedding company Izziwotnot and their design-led property Vincent. The new deal will see Izziwotnot launching a complete bedding range featuring Vincent, the lovable bear with one ear. Backland Studio owners Ged and Kaely Backland said: “Having Izziwotnot on board is great news and there is more to come. We only launched Vincent last year but he is already attracting huge amounts of interest.” For further information email Jane Garner at [email protected]. 56 giftfocus Miffy will be taking to life on the ocean wave this summer as P&O Ferries prepares to stock products from Rainbow Designs. Items from the new Miffy Classic Signature collection will be available from gift shops on board all four of P&O’s major routes, connecting the UK to the continent, including the new bean toy Miffy in a gift bag, Miffy phone charm and plush Miffy keyring. Angela Bamford, buyer at P&O said: “It’s been a few years now since we’ve offered Miffy in our gift shops and it’s wonderful to be welcoming her back on board.” Other gifts also available in the new Miffy Classic Signature range, launched at Spring Fair this year, include a 30cm standing plush Miffy and an embossed mug in a gift box. For further information visit the website www.rainbowdesigns.co.uk. (\[OLU[PJ[YHKP[PVUHSWYVK\J[ZUH[\YHSS` ^P[OHMYLZOHYVTH[PJÅHPY OPZ[VYPJHSS`L[OPJHS *H\YUPLZVHW ;OL6YNHUPJ/LYI.HYKLU *HUHS3HUL 2PYRPU[PSSVJO .8A ^^^JH\YUPLJVT VĄ JL'JH\YUPLJVT SASSY HIGH SUMMER SUNGLASSES from cl T: 01635 297911 F: 01635 299237 E: [email protected] W: www.clerevision.co.uk bath and body me-time treats Bath and body products are a lucrative but crowded sector and nowadays need to offer more than just a ‘wash and scrub up’ to make consumers splash out. As hard times begin to bite more people look for respite in the occasional treat. A spot of pampering can be a great antidote to the recession blues and bath and body products fit the bill as either an affordable metime treat or luxury gift. Spa, well being and pampering products are tipped to be popular purchases this year with growth predicted particularly in premium and niche brands. It’s hard to avoid using bath and body products like soaps and shower gels but consumers are increasingly discerning and want affordable treats with a point of difference that offer added value. Great packaging that stands out from the shelves, contemporary designs, green credentials and natural ingredients are all factors proving more and more influential in people’s buying decisions. The natural and organic market is a major growth area in the bath and beauty sector. Mounting concern about the chemicals in some cosmetics and toiletries continues to fuel demand for natural products. Ruby Red is a company dedicated to making organic body products. “At Ruby Red we believe that looking good isn’t about an ingredient list as long as your arm, it’s about keeping things simple by being kind to your skin with pure and organic natural body care.” “In today’s credit crunch climate, the demand for multi tasking products will definitely increase. For example all our Whipped Shea Butters can be used for a variety of reasons – as handcreams, cuticle cream, body butters, lip balm, for cracked heels, sore feet, elbows, hair, face treatment cream, neck cream. Consumers are looking to save money and buying one product instead of several is one way of doing this,” explains founder Martine Burford. For more information visit the website www.rubyredcosmetics.co.uk. In line with growing demand for me-time treats Baylis and Harding has introduced a new, high end, affordable luxury range called the Pastelle collection, targeted at those with an indulgent side. Inspired by the colours of Peony and the striking shape of Orchid, each product is delicately scented and is designed for pampering. The eight item line up includes a Luxurious Moisturising Soap containing sweet almond oil, Silk Wrap Body Cream with honey and shea butter and a Goodnight Sleep Tight Soak with infusions of Camomile and Geranium. The company says: “With Pastelle we really wanted to design something for the luxury end of the market and at the same time keep prices affordable. “Pastelle is the ultimate in affordable luxury, created with enthusiasm for perfection.” To find out more visit the website www.bayhar.com or email [email protected]. Xystos is developing a number of new gifting toiletry lines for Royal Warrant holder Norfolk Lavender – the market leader for UK lavender products – for which it has distribution rights. Says Xystos sales director Richard Tams: “Norfolk Lavender goes on being successful because the ranges span both the traditional and the contemporary. And at a time when customers are looking for locally sourced products with a low carbon footprint – they don’t, for example, use parabens – this longestablished brand continues to have an edge over would be competitors.” The three Xystos ranges – Norfolk Lavender and the Country Diary of An Edwardian Lady brand’s Country Rose and Wild Meadow – cover a wide range of fragranced giftware for the bath and body, from cooling and rehydrating gel to soothing foot soak, and intensive hand and nail cream to cologne spray. Both individual pampering products and gifts sets are available. For information call +44 (0)1914 991 570 or email [email protected]. g Xystos giftfocus 59 most wanted bath and bubble KAT Aromatherapy reports its most successful spring ever. The company says: “We believe this is because our products are designed by a qualified aromatherapist and hand made in UK using only genuine aromatherapy essential oils and because we follow ethical sourcing principles. This seems to be the way the independent shops want to go to differentiate their offer from the sometimes uninspired beauty and gift ranges so often seen in major chain stores. “The fact that we hand make to order means we have been able to take account of the current economic situation by reducing unit sizes in certain cases to keep prices at good gift price points. We don't insist on minimum order levels either and pack in any unit sizes so that shops can order little and often to help their cash flow. At the other end of the scale we can manufacture to order for companies who want to brand their own products and are in discussion with a number of companies for quality products for next Christmas.” Bath melts and soaps continue to be bestsellers for the company and come packaged in elegant cream and black boxes. This year the firm plans to continue to expand its beautiful Bouquet Garden range of bath melts with new summer colours and is also introducing a smaller pot of its best selling amber and mandarin body butter. Visit the website www.kat-aromatherapy.co.uk or call +44 (0)1452 742 368 for details. 60 giftfocus Sensuous Luxury Bath Caviar is one of the new Pastelle collection from Baylis and Harding, specially designed to cater to people’s indulgent side. An affordable luxury, this bath time treat boasts a soothing fragrance and moisturising properties to protect, hydrate and soothe the skin. Telephone +44 (0)1527 505 000 or visit the website www.bayhar.com for details. Bath Bubble and Beyond make and sell over 250 innovative bathroom goodies including masses of different soaps, bath fizzers, creamers, bath powders and bath salts, all handmade in the UK at their factory. The company says: “We find that heart shaped items always sell well for our customers and that unusual items like our 'soap kebabs' and 'soap cakes' are always popular. All our soaps are made with glycerine base and smell as good as they look!” Visit the website www.bathbubbleandbeyond.com or call +44 (0)1202 625 400 to find out more. Foam & Fizz has launched a new trade website www.thehandmadesoapco.co.uk due to a large growth in trade orders. A small manufacturer established in the Kent countryside for over six years, the company has created a contemporary, sophisticated range based on traditional methods and ingredients. The products not only look good on display, but offer great retail margins. They are about to launch several new ranges including bath tea bags, muscle spa soaks and truffle bath melts. For more details call +44 (0)1959 534 767. Foam & Fizz are thrilled to launch their new trade website www.thehandmadesoapco.co.uk. They are a small manufacturer and have been established in the Kent countryside for over 6 years. Foam & Fizz have created a contemporary, sophisticated range based on traditional methods and ingredients. The products not only look beautiful on display, but feel fantastic on your skin. handmade soaps ~ bath bursts ~ bath melts ~ unique personalised soaps ~ soap making ingredients For more information please contact www.thehandmadesoapco.co.uk Retail website www.foamandfizz.co.uk Tel: 01959 534767 PRESENTS ITS HOME COLLECTION PULSE STAND K62 * Award-winning towels and bathrobes transmitting warmth and luxury that fascinate the eyes and seduce the senses * Made of 100% organic Bergama cotton, hand loomed by master weavers * Natural colour fast dyes * An expression of luxury lifestyle, typical of people who know how to treat themselves well and how to feel well about themselves Tel: 01753 892603 Fax: 01753 892001 Email: [email protected] www.ladybughome.co.uk most wanted fragrance Woods of Windsor, the quintessentially English floral fragrance and luxuries brand, has embarked on a new chapter it its long history, as an updated modern classic. Established since 1770, Woods of Windsor is renowned for contemporary interpretations of its heritage recipes. Embracing over 200 years’ heritage in soft floral scents, the company takes on board how each generation of women has its own style, so the latest formulations keep the floral scents fresh and easy to wear. Woods of Windsor is available in True Rose, Lily of the Valley, Lavender and White Jasmine, including eau de toilettes, bath and body luxuries as well as popular home accessories like drawer sachets and room sprays. For further information call +44 (0)1276 674 000. Sachets for wardrobes and drawers are a wellestablished, non-seasonal and profitable product category for retailers and form a core product of many bath and body product ranges. Pairfum has launched its latest innovation - the Beeswax Sachet, a honeycomb sheet made from pure beeswax and coated with crystallised perfume nectar. Placed in a wardrobe, drawer, room or a similar location the scent is said to last for up to six months. Perfumed with essential oils the sachets come in 12 different fragrances. The packaging comes from sustainable managed forests and is eco-friendly. To find out more call +44 (0)208 892 4361 or visit the website www.pairfum.com. 62 giftfocus Fikkerts new Orchard Garden collection brings the heady fragrances of Lily, Peony and Iris indoors. Inspired by the Yorkshire countryside the new products include bath foam, body lotion, hand wash, soap and gift boxes. Call +44 (0)1535 692 500 or visit the website www.fikkerts.com for details. bath and body natural Specialists in natural, handmade herbal soaps and pampering products, The Celtic Herbal Company has introduced a therapeutic new collection of organic and vegan-friendly bath and body treats. The new bath and body range, created with 100 per cent organic ingredients, features a selection of plant based products rich with botanicals and essential oils, all sourced from nature’s own store. Sulphate and paraben-free, the collection includes Revitalising Shampoo, Intensive Conditioner, Moisturising Shower Wash, Moisturising Hand Wash and a gentle Baby Shampoo and Wash. For further information visit www.celtic-herbal.co.uk or telephone +44 (0)1758 701883. Ruby Red’s organic body smoothing scrubs are formulated in-house and hand made in their North London workshop, using quality organic vegetable and essential oils. Exfoliating Dead Sea salts are used to buff roughness away, while a blend of organic and essential oils get to work at smoothing and fragrancing the skin. The scrubs come in coloured Kilner jars that can be re-used again and again. Visit the website www.rubyredcosmetics.co.uk or call +44 (0)7526 526 909 to find out more. At Great Elm, in the green hills of Somerset, they believe in the traditions of the English country garden, in the healing power that comes from its plants, and its calm beauty. This is where they grow and harvest as much as possible of the ingredients for their fresh organic skincare preparations, which are all plant-based and designed and made under the supervision of a medical herbalist. Products contain no artificial ingredients, mineral oils, lanolin, alcohol, parabens, synthesised aromas or fillers. For further information visit the website www.great-elm.com or call +44 (0)1373 814 607 Figs & Rouge is an innovative range of 100 per cent natural face and body care products, packaged in Art Nouveau inspired bottles and boxes. Combining natural, botanical aromas such as Rose and Geranium, products include a shower wash, bath soaks, body lotions and a face care range that is Soil Association Certified. All products contain 100 per cent organic essential oils and are Vegan Society approved. They are also free from parabens, sulphates, synthetic aromas or artificial colours and ingredients. Co-founder of Figs & Rouge Debra Riley explains: “ Natural & Organic beauty & bodycare products are in ever increasing demand. Customers are finding alternatives to big brand chemical driven products. Figs & Rouge skincare has been a great antidote to those who are looking for a natural approach to beauty care with an affordable price tag.” For details call +44 (0)1827 280 080 or visit the website www.graftons.co.uk giftfocus 63 acid belt and braces protection To register or not? That is the question! Yes, it’s true the economic downturn has had some nasty by-products, including an increase in copying. Like street crime, this increase is fuelled by a need to make money – fast. Copycats will seek a quick route to market by ripping off original design, rather than commissioning it and buyers will undercut suppliers. Unless originators put their IP armoury in place, they will be left vulnerable, warns Dids Macdonald, CEO of Anti Copying in Design (ACID). Here she advises about putting belt and braces around new designs. In April 2003 it became possible to register designs using a Registered Community Design (RCD), available nationally through the UK Intellectual Property office www.ipo.gov.uk and through Office for Harmonisation in the Internal Market (OHIM) www.oami.europa. eu. However, many confuse the differences between UK and EU registered designs and UK and EU unregistered designs. For a start – it’s money! There is a financial outlay to officially register designs, whereas unregistered design rights are automatic and free. Another critical difference is that a registered design will give a monopoly right i.e. an originator will have a piece of paper or numbered certificate which states they actually “own” the design, and they don’t have to prove copying. With an unregistered design, the onus is on the originator to provide an audit trail behind the design - and they must be able to prove that someone has copied them. So, in litigation, it is much more cost effective to have a registered design. Why? Because few legal representatives acting on behalf of those who “copy” can argue sensibly against the owner of a registered design. The good news is that designer/ manufacturers have become more IP savvy, realising now is the time, more than ever, to get their IP protection in place. We have seen a marked increase in ACID membership since the “R” word became part of the UK’s vocabulary again and in the use of ACID’s Design Data Bank – a free service to members for safely storing original designs, should proof of origination be required for those relying on unregistered design rights. ACID’S objective is to ensure that every designer/manufacturer in the UK understands the value of their IP rights, has the support to put an effective IP armoury in place in order to fight plagiarists, while having access to effective resolutions through mediation. We offer our members a wealth of benefits to assist their design protection – 2009/10 will not be without challenge, so for those who need a survival strategy – remember to: • ensure you have a design audit trail for unregistered designs; • register designs officially if at all possible; and • use the ACID logo (if you are a current member) together with an accompanying intellectual property (IP) policy statement for maximum effect! If you don’t want to be copied, say so! Nowhere is there is a more effective conduit for stating your intellectual property policy than on your website and marketing material. 65 giftfocus Case Study When Ben Atkinson-Willes’ grandfather became ill with Alzheimer’s disease he decided that he should use his creative skills to design something that not only could stimulate and trigger his grandfather’s mind to become more active and occupied but might also benefit a growing number of elderly people who suffer from the disease. Ben’s Puzzles use a unique tested system, researched and designed especially for people of varying abilities and the focus of the design has been for people with Alzheimer’s disease. The boxed puzzles are made from durable and washable materials and have been designed so that they can be easily managed from a wheelchair. A selection of generic images that sufferers are able to relate to, help Alzheimer’s patients gain a sense of achievement and pride in doing the puzzles. One of the first things Ben decided to do once he had created Ben’s Puzzles was to obtain a Registered Community Design (RCD) from OHIM www.oami.europa.eu so that, in effect, he had a piece of paper, a certificate saying that he owns the designs, thereby creating a monopoly right. Ben commented: “I am now in talks with a major retailer regarding the possibility of working with them closely to market the product amongst care homes and I feel somewhat reassured that I have put “belt and braces” protection around this new collection with an RCD. I also have access to the ACID help lines to talk me through further negotiations with other interested parties”. Ben, a product and furniture student at Kingston University has been supported and mentored in this new venture by professor of design Hilary Dalke. She added: “These generic puzzle images researched by Ben for use in care homes, meet many needs of the Alzheimer’s disease community, from the sufferers and carers to the relatives who need a more appropriate way of spending their valuable leisure and social time together with mature pursuits.” To find out more visit the website www.benspuzzles.com. g Further information For further details about ACID visit www.acid.uk.com. 66 giftfocus three in one Well known trade show Tendence returns this summer under its original name, raising the curtain on a world of international design for the busy autumn and winter season ahead. Read on to discover what’s in store… Under its familiar title Tendence – International Frankfurt Autumn Fair returns this summer ringing in one of the busiest times of the year, leading up to the Christmas season. From this year the event will be split into three trade fairs, Living, Giving and Collectione, all under the well-known Tendence umbrella. Organiser Messe Frankfurt has reverted to the original name after staging the event last year under the combined show banner ‘Decorate Life’. The decision was made in order to capitalise on the established reputation of the show and its loyal customer base. However, they are sticking to the earlier timing after bringing the show forward last year from the end of August to the beginning of July. By holding it early in July, Messe Frankfurt says it has taken account of the ordering needs of the trade, making it now the first major event in the national and international calendar of fairs for the second half of the year. “Tendence is distinguished by an unparalleled range of products at the optimum time. But that’s not all; unlike any other consumer goods fair in the second half of the year, Tendence stands for seminal design, 68 giftfocus the latest trends and valuable inspiration for the trade,” explains vice president of Messe Frankfurt, Nicolette Naumann. LIVING The focus of the design-orientated Living trade fair will be on modern interior design products and will include accessories for the home, home textiles, pictures, frames and lighting. GIVING The Giving trade fair is devoted to presents, particularly important for the busy festive season ahead. As well as a wide selection of giftware, from the traditional to the ultra trendy, the range of exhibits will also include stationery, toys, arts and crafts, candles and gourmet presents. The event is complemented by a wide selection of fine and costume jewellery, personal accessories, beauty and wellness products. COLLECTIONE Featuring seasonal decorations and outdoor products, Collectione Preview Spring + Summer, has been in Messe Frankfurt’s portfolio of events since 2005. in brief show when where organiser website Tendence 3rd-7th July, 2009 Frankfurt am Main, Germany Messe Frankfurt www.tendence. messefrankfurt.com tendence At this year’s Collectione, exhibitors will present for the first time, forthcoming trends for the 2010 spring and summer season. It is a specialist marketing platform for the medium to large-scale segment of the market and attracts key decision makers and bulk buyers from retail chains, department stores, the floristry wholesale trade, DIY and homeimprovement outlets and garden centres. Visitors will find a whole spectrum of annual decorations and gift items, as well as a broad range of products for the garden and terrace. PASSAGE In the Passage section, overseas exhibitors present an assorted range of home accessories, gifts and household products for the kitchen and table. TRENDS Tendence has made a name for itself not only as an international showcase for new products but also as a design and trend venue. Emerging trends and up-to-the-minute designs are brought to life within a variety of dedicated trend shows. Studio Polka from Vienna and Studio Doshi/Levien from London are the ‘Personal Shoppers’ for 2009 and will be embarking on a tour of discovery around the show. Visitors will be able to see the results of their shopping expeditions, spotlighting a cross section of products from throughout the show, within a special trend area. TALENTS Talents is an important and influential platform for up-and-coming designers at Tendence. It provides young designers with the opportunity to present their prototypes to an audience of international experts and to make valuable contacts. Establishing themselves in the international business world is a huge challenge for newcomers to design. Messe Frankfurt aims to provide real, practical help through the Talents sponsorship programme by providing 40 free stands at the show. They will be divided into two focal points, one in the Loft Hall primarily for product and furniture design and another in the Carat Hall focusing on personal accessories and jewellery. Another promotional event ‘Next’ is aimed at young designers who have already gained some working experience in the sector and are now looking to secure a firmer foothold. For young international companies with a design background, it provides a valuable opportunity to develop business contacts and raise their profile. Examples of classical and innovative ideas from Scandinavia, the homeland of timeless design, will also be on show at the dedicated ‘Nordic Design’ area. g (Pictures by Petra Welzel, Jochen Gunther and Jean-Luc Valentin cour tesy of Messe Frankfur t Exhibition GmbH.) Further Information To find out more visit the website www.tendence.messefrankfurt.com. giftfocus 69 national trust ' partners in trust ' ' Over the past 114 years The National Trust has grown to become a much respected guardian of the nation’s heritage commanding support from an ever increasing number of people. As a charity it is completely independent of government and relies for income on membership fees, donations, legacies and revenue raised from its commercial operations. We take a look at some of the licensees helping to generate valuable revenue towards its work. ons Gibs diversity of the National Trust’s work with imagery of the vast collection of property, landscape, wildlife and coast line that the organisation is responsible for. The range includes 250 and 1,000 piece jigsaws covering themes such as Coast, Country, Wildlife and Home. Kate Armitage, director of marketing at Gibsons, comments: “We are absolutely delighted to be partners with the National Trust and see a real synergy between the two brands. The 250 piece puzzles allow us to target the gift market as well as the traditional Gibsons puzzler and we’ve loved seeing the beautiful imagery translate to puzzles. People across the UK can relate to the wonderful work that they do in restoring our heritage.” Marie Shingfield adds “This is another unique way in which the National Trust can present its stunning properties, landscapes and gardens. We are very excited about the puzzles.” To find out more visit the company website www.gibsonsgames.co.uk or telephone +44 (0)208 661 8866. ' In July 2009, Frances Lincoln Publishers launch a new range of gift stationery licensed from the National Trust. The range of five items including illustrated desk and pocket diaries, address books and a walker’s notebook, reflects the interests of the National Trust with its emphasis on historic houses, gardens and the environment and landscape. Illustrated with evocative photographs the products convey a strong sense of place as well as of the people who lived there. Anna Sanderson, commissioning editor for stationery at Frances Lincoln comments: “We are delighted to add a prestigious licence such as the National Trust to the Frances Lincoln gift stationery list and we plan to grow the list of products each year.” ns Gibso ' The National Trust is Europe’s largest conservation charity with 3.6 million members and more than 52,000 volunteers. Each year it welcomes tens of millions of visitors to its historic properties, coastline and open countryside. Brand licensing manager Marie Shingfield explains: “National Trust Enterprises raises much needed income to support the charity to continue this work and within this, our brand licensing programme is an important area of support. A substantial income is generated from our work with licensed partners, for example puzzles with Gibson Games, advent calendars with Caspari and bird houses with Ecological Partnerships to allow our conservation work to thrive.” Currently the National Trust is working with many licensees and has recently signed many new and exciting deals, which are still at the development stage. British company Gibsons has recently launched National Trust jigsaw puzzles. The aim was for the puzzles to reflect the oln Frances Linc giftfocus 71 Calend ar s Ec olo gic al r Pa tn sh er ips partners in trust The National Trust Diary 2010 showcases 12 different properties, each of different architectural and decorative style and ranging in date from the 16th century to the second half of the 20th century. The diary presents an insight into the range and type of properties managed by the Trust - from the grand country house to a Birmingham back-to-back tenement block, from the clean Modernist lines of a 1930s architecture-designed London house to the 1950s semi where John Lennon grew up. The National Trust Address Book features a selection of homes that were lived in by authors, dramatists, essayists and poets. The walker’s notebook is a great companion whether out for a gentle stroll, hiking across moorland or scrambling along cliff paths. As well as unstructured record pages for making notes, its includes a directory of 50 walks of varying difficulty and length, plus a list of wildlife walks, the Countryside Code and advice on how to make the most of the outdoors. Illustrated throughout with photographs of National Trust landscapes accessible for walking. Visit the website www.franceslincoln.com for further information Jarrold Calendars is one of the UK’s leading publishers of calendars and diaries, with over 100 annual titles spanning a portfolio of 44 licensed brands and properties. The 2010 Jarrold Calendars brochure presents three calendars licensed from the National Trust. During a relationship spanning more than a decade, the two companies have worked together to supply visually stunning calendars to a variety of outlets including the high street, independent retailers, tourist attractions and gift shops. Jarrold Calendars’ licensing manager, Teresa Bradford, comments: “The partnership we have built up with the trust is very important to us and highly valued within our company. 72 giftfocus ' ' Jarrold We work closely with the team at the trust to ensure that the products reflect trust values and ethos, whilst still appealing to consumers and trust members, who are very loyal and purchase the calendars every year.” The calendars feature images of all that the National Trust has to offer, from spectacular scenery and gardens, to magnificent treasures and properties. There are two large-format calendars – National Trust Walks which highlights 12 moderate walks around Britain, from hills to coast, with all walks linked to the trust’s website, where directions and additional information can be downloaded. The second of the large-format calendars is Seasons in the Garden, which highlights some of the best-loved and most beautiful gardens held by the trust, and pictorially illustrates how each season brings its own special charm. The third title, Treasures of the National Trust, features striking images of the most eyecatching treasures held within the properties. For further information visit the website www.jarroldcalendars.co.uk or telephone +44 (0)1603 677 315. Ecological Partnerships Ltd has recently acquired the National Trust licence to sell NT branded wildlife habitats. These include bird feeders and nest boxes as well as food. “We are looking to sell business to business as well direct to the NT members through their catalogue,” says marketing manager Bob Irwin. The new products are sourced, designed, and made in Britain from renewable, sustainable and environmental materials with ethical business practices. “Our shared vision for British nature is to develop a healthy environment which supports its rich diversity. Our range of products will be continually expanding and we look forward to providing new product innovation, based on the latest scientific findings on how best to support and protect British wildlife. Woodmansterne “The products are unique because they are designed on the aesthetics of the NT properties, which we have a licence to copy. So the product is aesthetically pleasing to have in your garden and not just functional. As regards function they are top quality and fit for purpose because we have been making to RSPB standards for over three years and know this market well,” adds Bob. To view more visit the website www.nationaltrustwildlifehabitats.co.uk or call Bob on +44 (0)7737 177 902 for details. Woodmansterne acquired the licence to publish greeting cards from The National Trust at the beginning of 2009. The UK’s foremost greeting card publisher of fine art and culturally inspired images, Woodmansterne is also, unusually, its own manufacturer, printing on site at its premises in Watford. The company has made strides recently in gaining environmental credentials in its production, use of materials, and supply chain management – all qualities and values close to the aims and ethical stance of The National Trust. Two ranges of cards have emerged from this partnership: first, a strong photographic range delighting in the landscape, gardens and wildlife protected by the trust (called ‘National Trust: Nature’); and second, a range celebrating the art and artefacts from inside National Trust homes (called ‘National Trust: Heritage’). For details call +44 (0)1923 200 630 or visit the website www.woodmansterne.co.uk g 56=<:3(),3305.3;+ ;OLVULZ[VWZOVWMVY [YPTTPUNZHUK(JJLZZVYPLZ -HZ[[\YUHYV\UKVMZHTWSLZ 3V^TPUPT\TVYKLYX\HU[P[` )LZ[WYPJLZ[LHTLK^P[O OPNOLZ[X\HSP[` :WLJPHSKLHSZMVYUL^ Z[HY[\WIYHUKZ >V]LUWYPU[LKSHILSZ 3LH[OLYWH[JOLZ 4L[HSQLHUZI\[[VUZ:OPY[I\[[VUZ :^PUN[PJRL[Z7=*IHKNLZ 4L[HSQLHUZYP]L[Z*HYLSHILSZ +L[HJOHISL)YH:[YHWZ ^^^UV]\ZSHILSSPUNJV\R :HSLZ'UV]\ZSHILSSPUNJV\R ;LSLWOVUL! retailer interview all in the name The name says it all! Just Candles is exactly that – a business specialising in candles and home fragrance. Years of experience, up-to-the-minute product knowledge, keen marketing and customer service, have all combined to forge a successful business. Located on a business park in Basildon, Essex, Just Candles has become a destination store attracting customers from far and wide. Owner Karen Letchford takes up the story … How and when did it all begin? Just Candles was born in 2001 as a warehouse retailer for a leading candle company, as a way to clear stock for them. The business evolved over several years from this point, like many retailers we stumbled into it through a contact from a previous retail shop we owned. Throughout the first year we were amazed by the response we received just by having huge boxes of candles in pallets and selling them at next to nothing, but still turning over a clear profit. Advertising a “massive candle sale” queues would form early on a Saturday morning for people to get in and fill their baskets. Although financially fulfilling, we were approached by the Yankee Candle brand, which was breaking into the UK market and we decided to include a stand in our operation. As with our candle sale venture, this stand seemed to need refilling quicker and quicker, prompting us to get a second and then a third stand…. expand rapidly with our mail order business whilst offering a large “destination” store to our local customers (and those willing to travel, which many do). The type of product we stock is important to us, in our experience if you don’t love and use a product regularly then it’s not a product that you should retail, a bold statement I know. The second plus of having a destination store is that once a customer steps foot inside your door you have their complete attention, they don’t feel the need to rush to the shop next door or get back to the car before the ticket runs out. How did you attract a customer base when you first started out? Our initial “massive candle sale” attracted a large following of customers right from the start, who became very loyal and once introduced to our variety of scented candles were easily converted. We also started off around 2003 with our mail order side of the company. With phenomenal growth throughout the first few years we soon had to bring in three more full time staff to cope with the demand for our business. What did you set out to achieve in terms of product offering, layout and presentation of the store? Our aim with Just Candles has always been to become the best at what we do, not only in terms of product lines, but in customer service and presentation as well. Our stores have always been laid out in what we class as a “comforting” fashion, a place people feel at home to spend time browsing without feeling the usual retail pressure. Our new store is designed with an old-style beam look using reclaimed materials, with a Colonial Green finish to our units, set off with a traditional market barrow decorated with East of India products as a central focal point. Did you have a background in retailing? My husband Terry and I have a long history in retail going back to owning the very first specialist Filofax shop in the world and then went onto open three more at prestigious London addresses like Carnaby Street and Berkeley Square. This history of retailing has led us to try and specialise in brands throughout the years, where others may sometimes try to fit as much under one banner as possible. Why did you decide to opt for a non high street location and open the store on a business park instead? Although, for many a warehouse location for a candle shop wouldn’t be a first choice, for us it was the only choice. It allowed us to giftfocus 75 retailer interview What are your most effective merchandising techniques? At Just Candles we follow many of the industry standard techniques including displaying the best selling items at eye level, merchandising right to left throughout the shop and placing added value sales in high traffic areas such as the till section, this helps to boost small sales to larger purchases. We also try to bring a feel into the shop and work with each brand individually, like the wooden barrow to display our East of India range, this works well in conjunction with other lines and gives it prominence. Along with our themed environment, we have a large blackboard behind the till, which is a great way to pass on information about new product, special offers and up and coming events without being to pushy. How do you source new ranges? As for many retailers, trade shows are frequent throughout the year. We try to spend three to four days at the Spring Fair in Birmingham and a few days at Home and Gift in Harrogate to make sure we always have our finger on the “gift industry” pulse. Although candles and home fragrance is our main area, we like to bring in small gift ranges to complement these. What's your view on the current state of the candle and home fragrancing sector? As with many industries currently, it’s very hard, with many companies being knocked sideways by the falling value of the pound and battling the change in the Chinese tax levy - there isn’t a company out there finding the current state of affairs plain sailing. We ourselves have been affected by increasing prices and a huge increase in competition, online and off. The age of technology has many advantages, but a downside for current retailers is the ease 76 giftfocus with which other retailers and home sellers can enter the market and take a slice of the business, of which there is only so much to be had currently. Are consumers tending to buy candles primarily as a gift or self-purchase? Many of our customers here at Just Candles are definite self-purchase customers. We have over 5,000 members, of which many buy at least two to three times a month and have a great relationship with our staff, a point which we try to emphasise in our stores as a “personal shopper experience”. Although, we do have a large amount of gift purchases through our store and online, we don’t currently offer a gift wrapping service, a new feature coming soon, which I think will bolster this area of the business. What are the hot trends and market influences for 2009? I think the biggest market influence of 2009 is the green factor, the need to bring products into current ranges that are “seen” to be ecologically friendly. Soy based candles and recycled bags are two of the dominant product launches of the last six months in my view and with many more such products to come. Another key trend has been the switch from potpourri to room diffusers, although this started back in 2008, it’s speeding up and room diffusers and fragrance lamps had a huge presence at the 2009 Spring Fair and will become a definite must have later this year and into 2010. What are your top tips for survival in the current economic climate? I feel that any tips for survival in difficult times are those that should be in place on an everyday basis in business, such as keeping in contact with your customers to boost their confidence and in turn, convert them into a returning customer. Constant marketing, online and off to create confidence in your store and show an ever changing product base. How important is customer service? Undoubtedly, the most important part of any business, if enough customers have a bad experience and don’t return, then you don’t have a business for them to return to. My main points for good customer service are to always have a presence in the shop, but not an overbearing one, just enough for shoppers to know that they can comfortably ask for help. Online it’s vital to keep in contact constantly throughout the order process, if there’s a delay, customers will be happy just to know, rather than nothing turning up and not knowing why. How important is your online presence to your business? Our online presence is a huge part of our business and brings a large amount of visitors to our shop from the surrounding area and further afield. Even in the current economic downturn we still have growth in our online side of the business, in part I believe down to the constant increased brand awareness of the ranges we stock, such as Yankee Candle and an increase of new products hitting the market. Plans for the future? Our plans for the current period are to do what we’re good at, to keep our customers happy and their homes beautifully fragranced. g For further information visit the website www.just-candles.net Maria Clark 3OAP$ESIGN Maria Clark’s hand crafted soaps currently maintain a standard ahead of the bespoke industry. All the ingredients used in the manufacture of the soaps are derived from natural materials. The latest collection is this year’s Bridal Collection that includes a range of wedding favours and bespoke soap flowers that can be co-ordinated and personalised according to the bride’s needs. Terramundi will be showcasing their full Wedding range at Pulse. Their exclusive money pots are always the ‘must have’ item for all design led gift stores and boutiques. Be it traditional, quirky or ‘contemporary interior’ their designs add the perfect accent to all ‘grown up’ homes. Stand H49 - Pulse Tel: 07949 341399 Email: [email protected] www.mariaclark.com Phone: 020 8808 3818 Email: [email protected] www.terramundi.co.uk wedding wishes The wedding wish list for today’s bride can be as individual and varied as their imagination. Increasingly couples are looking to personalise their wedding day with original themes and special keepsakes and tokens. We spotlight just some of the latest lines… The traditional wedding gift list has evolved in line with people’s growing desire to add their individual stamp to the big day. Nowadays there’s a wide array of contemporary, fun and original gifts, ideal as a treasured memento of the happy occasion. And the gift giving extends beyond the happy couple to include thank you presents for the main wedding party, table favours and keepsakes for guests. Which all adds up to big business for the gift industry! New additions to the Precious range from Repeat Repeat include a Bridesmaid bone china mug. Decorated in platinum, the contemporary mug makes a perfect memento of the special day and is designed and made by Repeat Repeat in Stoke-on-Trent, England. Call +44 (0)1782 845 870 or visit the website www.repeatrepeat.co.uk for details. For a fun addition to the big day Wild and Wolf offer a selection of old school badges for the bride, groom, best man, bridesmaid and usher. Badges also include Drinks Monitor, Dancing Queen, and more. For details visit www.wildandwolf.com or call +44 (0)1225 789 909. 78 giftfocus Beautiful Day is the new range of wedding decorations and favours from Talking Tables. The products are designed to make the perfect wedding favours, gifts and decorations. Bridal and lucky sixpences, for tune tellers, pretty par ty poppers, gorgeous garlands, small sparklers and disposable camera for capturing the special moments are all beautifully packaged and ready to give as a gift/favour or use as wonderful wedding decorations. For more information call +44(0)207 627 6766 or email [email protected]. Xystos offers two photo frame ranges for wedding lists, the latest of which comes from Comfor t Candles and complements its sentiment-driven candle range. There is also a selection from Walther-Glas, the world-renowned prestige glass and fine crystal maker. To find out more phone +44 (0)1914 991 570 or email [email protected]. Joe Davies has a wide selection of quality wedding gifts, par t of over 7,000 products that go to make up the Shudehill Giftware collection. To help celebrate and commemorate the special day, the company has photo frames, albums, trinket boxes, wedding cer tificate boxes, champagne glasses, and cake slices plus a huge range of other occasional gifts. For more details call +44 (0)1619 756 300. The Personalised Memento Company has launched a new wedding range to make any wedding table complete. The new range of gifts consists of frosted effect glassware, bone china wedding favours such as trinkets and napkin rings, decorated china keepsakes and signature plates along with centre piece candles and toast flutes. All the gifts are also available to order non-personalised entitling retailers to an extra 15 per cent discount as well as having the products in your shop to sell directly. To find out more visit the website www.personalisedmemento.co.uk or call +44 (0)1782 744 900. wedding gifts Spaceform specialises in design-led timeless glass gifts, including five Top Table wedding stories brought together in one collection, offering a selection of products in a variety of price bands. The Classic Stripe range features a simple and elegant mirrored ribbon border. Photo frames come in a selection of different sizes, including ‘my daughter’s wedding’ and ‘my son’s wedding’ frames for special photographs to treasure forever. Echoing the design on the frames, there is a selection of miniature tokens with special messages including ‘thank you’ and ‘congrats!’ Each gift comes wrapped in a luxurious white gift box. Visit the website www.spaceform.com or call +44(0)207 622 227 for details. Photo frames are a staple product for retailers – and for guests looking for something to buy the bride and groom! At this year’s Spring Fair International, Fraser Studios introduced another 70 frames from top US supplier Malden International Designs to supplement its main catalogue. Work is already underway on a fur ther 70 new styles of photo frame, which will be launched at Home & Gift, Harrogate this summer. Sentiment is a big driver of sales, with wedding frames amongst the big sellers. Sentiment-inscribed frames from the Seagull Studios Hear t Warmers Home range and Autograph frames from Splosh! are also available from Fraser Studios. Call +44 (0)1592 774540 or send and email to [email protected] for details. Brand new from Metal Planet is a luxurious A4 guestbook featuring pewter designs with cream pages inside. The design complements their range of stylish keepsake boxes and photo albums and comes in its own box complete with ribbon underneath to lift the guestbook out. For a good luck token and original keepsake the pewter horseshoe from Metal Planet is ribbon tied and comes either in a large drawstring organza pouch or a white box with a clear lid. The design has crystal stones along each edge and the metal has a quality, weighty feel to it. Take a look at the website www.metalplanet.net or call +44 (0)208 440 2468 to find out more. Maria Clark has introduced a new collection of bridal favours and bespoke soap flowers to her range of handcrafted soaps. All the ingredients used in manufacturing the soaps derive from natural materials and are not tested on animals. Maria prides herself on running a company with a “social conscience”. She says: “Our products are entirely natural and are meticulously hand crafted by ‘stay at home’ women. The company employs skilled people whose personal circumstances limit their ability to pursue full time employment thereby providing new oppor tunities for creativity and development of the products.” To find out more visit the website www.mariaclark.com. Handcrafted wooden photoboxes from Box Brownie Trading make an original wedding day keepsake. The frames can be decorated with wedding vows, poems, a verse from a song or personal sentiment. Those who are lost for words however, can choose from one of 68 inspirational quotes found on-line, and pick one of 18 contemporary paint colours from the colour char t. Each Photobox measures 51cm x 51cm. Visit the website www.boxbrownietrading.co.uk or call +44 (0) 7523 202 201 for details. For Every Body offers a range of wedding related candles. The decorative 6oz tumbler candle has an average burn time of 45hrs and includes, “Wedding Day”, “For Keeps” and “True Love” versions. Each For Every Body candle has signature toppings and the Wedding Candles are decorated with tiny silver balls. All the candles are soy based and the fragrance lasts right through the life of the candle. The best selling Wedding Day candle is the 1oz jar with an average burn time of 15hrs, which retails at £3.95 and makes an ideal favour. For details call +44 (0)1952 457 408 or email [email protected]. g giftfocus 79 advertising feature wedding solutions Spaceform provide a design for every wedding: Spaceform Top Table ranges address different brides’ tastes and wedding styles through surface pattern and design. Each of the five stories has been created to provide the perfect keepsake guests will really appreciate. Every piece has been designed to make the recipient feel special and that they have been considered personally, with inspirational phrases and simple hand drawn details. A variety of different products and price points offer solutions for every unique wedding par ty, creating a collection which offers easy and endless display options. Each piece is presented in a luxurious white Spaceform gift box. g Tel: 0207 622 2227 80 giftfocus www.spaceform.com [email protected] business link growing your business It is possible to build upon your existing offering to consumers in this current climate, says Business Link Adviser, Peter Mulhall. Read on to find out how… Every business would like to see their sales increase and their profit margins improve, but this isn’t just going to happen of its own accord – it needs positive action from the owner or manager, looking at fresh angles and seeking out new opportunities to keep developing the business. It is always difficult deciding when and how to grow your business and it is even more daunting in the current economic climate. Nevertheless, there are alternatives to explore that may give you the chance to grow your business without taking on too much extra risk or investment: one such strategy is collaboration and we will focus on this topic in the second part of the article. Before making any decisions it is essential to research your options thoroughly and to make sure you fully understand the implications of your plans, so you know what to expect and you can then adjust your actions if the results don’t meet your expectations. Getting to where you want to be There’s no getting away from the fact that business planning is essential to success. If you haven’t updated your business plan for some time, or haven’t got one, then now is the time to focus on your plan. How to make your business plan work for you I usually encourage my clients to adopt an action centred approach to planning which, apart from the financial budgets, involves relatively little paper. Having a vision, annual goals, targets and milestones identified as stepping stones to the vision, is simple but highly effective. Writing down your strategies and action plan and reviewing it monthly will keep you on track. I always encourage business owners to think about a longer term vision for their business – certainly one year, and perhaps two years or longer in some cases, as it encourages them to think about what they want for the business and how their plan for the coming year will move them towards their ultimate goal. Think about what you want your business to be like in one to two years time: • What types of products will you be selling? Use your current knowledge of your customers’ needs to think of any new directions. • What type of customers will you have and what markets will you be serving? Perhaps you will widen your market by developing a website or you will attend more trade fairs to reach a much wider audience. Can you grow your business by • collaborating with other businesses? What level of turnover and profit do you • want to achieve and what resources will you need? This should get you thinking of where you • want to take your business in the next phase of its development. The next stage is to look at your strategies for achieving the vision. For instance you might decide to: • Sell more of what you currently offer to your existing customers. This is about selling skills, use of displays and promotional activity. • Introduce different product ranges to increase sales to existing customers and • • • attract new customers. Open another shop, or expand or refurbish your existing shop. Create a website or, if you already have one, increase your internet sales. Attend trade fairs, shows and exhibitions. You may need to adopt all your strategies in order to reach your goals, but each strategy may require different actions in order to achieve it. At this stage you should put more detail into your plan for each idea. For example, for the first strategy you might: • Develop themed shopping events with other retailers in your area. • Introduce a loyalty card for your regular customers. • Arrange special discount days. “There’s no getting away from the fact that business planning is essential to success. If you haven’t updated your business plan for some time, or haven’t got one, then now is the time to focus on your plan.” Once you have listed your options for each strategy you should prepare your financial plan or annual budgets. How detailed this is will depend on your business. The very least you should do is to have targets for the key things you want to achieve, broken down into monthly chunks. You should include your sales targets, buying budgets, and cost targets for any giftfocus 81 growing your business large costs such as setting up a new website or refurbishing your shop. Putting your plans into action You need an action plan for each of the strategies that you have chosen. For instance, you might decide to completely upgrade your website in order to improve your online sales. To achieve this someone needs to do something about it. Your action plan should be concise and cover each of your strategies: What needs to be done? • Who is responsible for making sure it • gets done? When should this activity be completed? • What resources will be needed, including • money, people, equipment etc, in order to get it done? How will you know that it has been • completed successfully? Reviewing your progress This is a process that is often overlooked but, you should assess progress, ideally at least monthly. Typically, you should look at what you, your staff or anyone else involved were meant to do during the period, and whether and how well it was done. You should also check progress against financial targets and budgets. But remember, customers’ needs, shopping habits and local conditions are constantly changing, so at this stage you should decide if the action plan is still relevant given the events or changes that may have occurred (or are likely to occur) and amend as necessary. You should also identify and share the lessons learned from the actions you have taken, which will improve the way things are done in the future. Therefore, the four stages are: Plan, Action, Review and Act on the outcome of the review. Collaboration As we’ve already mentioned, one option for developing your business without taking on too much additional financial risk is collaboration. 82 giftfocus You may have met someone at an event or know another retailer and think that you could work together.You could, for example, share the costs of a stand at a trade fair, or work with other retail outlets in your area to promote special discount days or develop a website with another business. There are several things to consider when going down this road: The opportunity You will need to identify an opportunity. You may want to collaborate on a one-off event such as a trade fair or you may see that there are longer term activities such as setting up a website, where collaboration could help you share costs and expertise. Trust This is a difficult one as it only truly forms with experience. Ultimately you will need to trust partners, sometimes with sensitive information about your own business. Not only that, you will need to trust that the person you collaborate with will fulfil their responsibilities on your joint projects or ventures. There will inevitably be a division of labour and you are unlikely to be able to supervise, hands-on, the things that the other person is doing. If you, as a sole trader, want to collaborate with other sole traders, understanding the other person’s style of doing business, vision, view of the world, their values, beliefs and behaviours will be important for effective collaboration. Skills match One of the big advantages of business collaboration is that you can benefit from skills and competencies that you don’t have. This doesn't happen automatically; drawing up a ‘skills map’ and checking each potential partner’s skills in order to match the skills you need with those available is a crucial part of the preparation stage. So yes it is definitely an option to consider… It is widely accepted that business co- operation or collaboration is a valid strategy for growing a business. There are huge benefits to be had from utilising the synergy of complementary businesses as well as potential economies of scale. …but don't go into it blindfolded. We have only scratched the surface and looked at a few aspects, but even so it should be clear that some investigation is needed before any decision is made. A sobering thought is that the majority of collaborative business relationships fail. This is why it’s so important to do your groundwork first. Be prepared to put the time and effort into making the partnership work and you stand a good chance of succeeding. In a nutshell: • Identify the business opportunity; • Choose your partner carefully; • Spend time getting to know them and their business; • Take advice; • Be clear about the risks and benefits. A helping hand is there – grasp it You might want to bounce your ideas off someone to get a reality check and see if there are aspects of your plan that you hadn’t thought about. Or you may just need help with practical business skills such as finance, business planning or marketing. Or you may need to find a good supplier to help you with a specific task such as designing your website. This is where Business Link can help. The programme of workshops will give you all the business skills you need to help grow your business. In addition you can arrange a one-to-one meeting with an adviser to analyse your needs and if you are looking for a supplier then they can help you find the perfect match through the supplier database. g Further information For more details on all Business Link services, including details of events in your area, visit www.businesslink.gov.uk or telephone +44 (0)845 600 9006. ,_X\PZP[L7VYJLSHPU)LH\[PM\S*HUKSLZ MYVT3H3H3\UH /VTLHJJLZZVYPLZPUZWPYLKI`UH[\YL 3H3H3\UHOVTLHJJLZZVYPLZHUKNPM[^HYLVMMLYZHILH\[PM\SZLSLJ[PVUVMOPNOX\HSP[`WVYJLSHPUWPLJLZ¶[LHSPNO[Z ]V[P]LZ]HZLZIV^SZ[LHZL[ZT\NZSHTWZHUKLSLNHU[S`WYLZLU[LKMYHNYHUJLKHUKÅVH[PUNJHUKSLZ (SSP[LTZHYLILH\[PM\SS`NPM[IV_LK¶THRPUNPKLHSNPM[^HYLMVY[VKH`»ZKPZJLYUPUNYL[HPSLYZ-VYTVYLPUMVYTH[PVU HIV\[3H3H3\UH»ZOVTLHJJLZZVYPLZVYKL[HPSZHIV\[ILJVTPUNHZ[VJRPZ[WSLHZLJVU[HJ[! ;LS!,THPS!LUX\PYPLZ'S\UHWVYJLSHPUJV\R ^^^S\UHWVYJLSHPUJV\R giftex designs of the world In brief show when where organisers concurrent fairs website Giftex 8th-10th July 2009 Tokyo Big Sight, Japan Reed Exhibitions Japan Ltd. Design Tokyo (Design Accents Expo Tokyo) Baby & Kids World 2009 www.giftex.jp/english Despite the global economic downturn, Japan’s international gift fair Giftex, is bucking the trend and doubling in size for 2009 with the added attraction of a new Baby and Kid’s World exhibition. Visitors and exhibitors from around the globe will be converging on Tokyo this summer for Giftex 2009, the 4th International Variety-Gift Expo Tokyo. Japan is one of the world's leading gift markets and boasts some major players with considerable purchasing powers and is experiencing growing demand for imported gifts, interior and design goods. Giftex 2009 is billed as the perfect place for international companies to grab opportunities to expand their business in the lucrative Japanese and Asian gift market. Bucking the general downward trend, the show is doubling in size again for 2009, fuelling high expectations from the industry worldwide. This year, it will be held from 8th to 10th July at Tokyo Big Sight, Japan. The show management is expecting to welcome 700 exhibitors from throughout Japan and all over the world. Companies will be unveiling the latest and innovative products to 80,000 key buyers from interior shops, department stores, select shops as well as wholesalers and importers. Conveniently zoned for easy access a wide selection of products will be on show in different categories including fashion accessories, floral goods, fragrance and aroma, bath and beauty, dining plus a zone featuring modern Japanese houseware and craft goods. Running concurrently, Design Tokyo (Design Accents Expo Tokyo) will feature a new sector, the Home Textile Collection. This will feature unique design textiles from different countries including towels, table and bed linen and other home textiles. Newly launching, Baby & Kids World will also be taking place at the same time and is Japan’s first extensive trade fair for baby goods, childrens items, puzzles and games, and maternity lines. The show is being launched in response to an expanding market and demand from buyers for a one-stop shop for international companies to converge under one roof. Organisers say demand for baby goods and children’s products is growing rapidly in Japan not only at department stores and lifestyle shops, but also at select shops and gift shops. With these two concurrent shows, Giftex provides opportunity to conduct on-site business and to search for a wide variety of stylish gifts from around world. Last year’s show was also double the size of the 2007 edition and organisers reported positive feedback from almost all exhibitors. To find out more visit the show website www.giftex.jp/english. g giftfocus 85 devon cream rises to the top Alan Monahan Nicky Edmunds Alan Monahan talks to award-winning retailer Nicky Edmunds of Insideout, who offers some valuable tips and advice on surviving the current retail climate. Britain is losing its independent home and gift shops at an alarming rate and the economic downturn has only served to accelerate the closure of many businesses that were already teetering on the brink. But this is not another tale of doom and gloom. Instead, it illustrates how one retailer is not only surviving but thriving. Step forward Nicky Edmunds, who opened her first Insideout store in Tavistock, Devon in March 2004 and has since rolled out two more in the county in Dartmouth and Exeter. Insideout was named Emerging Retailer of the Year at the Spring Fair Awards 2009. Last year it scooped a prize for Service Excellence in the Federation of Small Businesses Awards and was also named Independent Retailer of the Year, Southwest, at The Greats in 2007. In the same year, managing director Nicky was declared Credit Suisse Entrepreneur for Wales and the West Country at the National Business Awards and also became Woman of Achievement for Devon and Cornwall. Trophies are all very well, I hear you say, but how does she do it? Perhaps Nicky is no ordinary businesswoman. “We launched the third Insideout store not long before the recession started. It was a brave move, as we opened in Princesshay, Exeter, which has put us alongside many household names such as Debenhams and Next. Thankfully, we have succeeded in building a strong, regular customer base and we are still experiencing growth even though it is a tough trading climate. “Last year I was concerned by the changes 86 giftfocus we experienced in buying habits. However, I now view the market conditions as a real opportunity for Insideout. “In the first instance we reviewed many internal processes within our stores to ensure we were running as efficiently as possible. All stores now hold approximately 30 per cent less stock than in previous years. We order more often with many suppliers but in smaller quantities, analysing our product sales to ensure our stock holding is strong on the right products. “Inside out has always focused on quality with a high perceived value and this remains at the heart of our product selections.” Nicky is adamant that customers are “still buying” (in some instances less often than before), “but they shop for the same reasons – gift-giving, home improvement or just for the feel good factor”. She continues: “One of the scariest things for us has been seeing so many of the big stores panicking and running constant sales. I believe this has had a negative impact on buying patterns, causing a reverse effect on the market. Consumers seemed to sit back, features having been encouraged to buy only at sale times. Unfortunately, with the overheads most stores have, they cannot survive in constant sale mode.” Customers are now adopting a more cautious approach and Insideout has experienced an increase in cash payments. “This leads me to believe people are monitoring their spending more closely. Promotions really do help to increase sales, but they have to be properly targeted. We haven’t really seen major changes in what customers are buying and although there is more window-shopping, most come back to us when they have looked around.” Nicky and her buying team attend the major trade shows including Spring Fair, Pulse, Home & Gift, Top Drawer and Autumn Fair, which she describes as her “hunting ground”. “We are constantly looking at the latest products to hit the market and assessing their suitability to our customer base. “We review the performance of our products and departments prior to shows to ensure we know the areas to which we need to pay particular attention in our search for new ranges.” Insideout deals with more than 100 suppliers each year, including around 75 on a regular basis. Nicky reveals: “It always amazes me how differently they operate and I have many favourite companies who excel at what they do for a variety of reasons. “One that stands out in nearly all areas is East of India, which is extremely efficient, normally turning deliveries around within a day. “Parlane excel with their ranges, moving with market trends. You know they will always have strong new products from which to select each season. Umbra is another good company. I believe their ranges can’t be beaten and they are also one of the few companies to discount prices when they are able to source more cost effectively.” But have suppliers sharpened-up their act because of the recession? “A few of ours have offered some great promotions and incentives to buy. But as a whole we have seen little evidence of them reacting positively to market conditions.” Apart from lower minimums for carriagepaid and repeat orders, Nicky believes suppliers should also be more flexible on pack quantities and have lower opening orders. “Sometimes you first need to trial a product line,” she explains. She would also like them to tell customers when ranges are out of stock – or if there are delays – and to be more innovative, introducing new products every season to encourage loyalty. And up-to-date catalogues are essential. “Sometimes we do not have time to order with our everyday suppliers at trade shows.” Her other tips are to: • Offer point of sale material – “after all, it promotes your product ranges”; • run incentives/promotions that can be passed on to customers; and • turn around orders efficiently. What advice would she offer her fellow retailers? “The most important area of your business in times like these is your cashflow - it really is ‘king’. “Paying close attention to your stock holding on a regular basis will help keep this as healthy as possible. “We have also found ourselves being much firmer about delivery dates for stock lines. I would also suggest that you monitor any changes in your customers’ buying habits, as reaction to market conditions tends to vary greatly in each store. “Finally, be proactive and ensure you don’t let standards drop!” g giftfocus 87 Q&A special all the answers Our experts tackle your insurance, tax, retail technology and visual merchandising queries limited companies Neil McFarlane, sales and marketing director, of T H March & Co Limited. T H March is a wellestablished family business founded in 1887, with offices in London, Birmingham, Manchester, Glasgow, Sevenoaks and Yelverton, near Plymouth. The company has departments covering household, motor, life and income protection, travel, commercial and scheme insurance. Q A I have been a sole trader for many years. Will I be better off tax-wise as a limited company? Anthony Meier says: The tax regime for a limited company is very different, and it is possible to pay far less tax via a limited company. There are many variables however and not everyone’s trading circumstances suit a company structure. The top rate of tax you could pay as a sole trader is 40 per cent plus one per cent National Insurance [NI] on top, for profits above £34,800. The top rate of tax for a limited company is 22 per cent on profits up to £300,000. A limited company will pay significantly less tax and be able to retain more profit, in cash or assets. Any retained profit will belong to the company and not the individual. If you want to retain control of the profit you must pay yourself from the company. There are two ways you can do this: via dividends and via salary with a PAYE scheme. You can draw up to £34,800 via dividends without tax, as long as you have no other income. Any additional draw downs are taxed at 25 per cent. You can also pay yourself via salary, up to approximately £5,000 per annum, without paying tax or NI. You will be liable for tax and NI above this limit, and the company as your employer will have to pay ‘employers’ NI. You can top up the £5,000 salary by drawing dividends of up to £29,800 without tax, as long as you keep your total income below £34,800. One of the advantages of using a limited company is the flexibility it offers in choosing the amounts and manner of payments. It also gives you the flexibility of deciding when and in what tax year you are paid which provides plenty of scope for further tax planning. Q Alan Springall’s work has always involved display and exhibitions, from 13 years in Selfridges’ display department to lecturing at colleges and running a consultancy with his partner. Areas of expertise include design, construction, prop making, merchandise handling, and exhibitions. David Mackley has 20 years' experience in information technology and is now managing director of Intelligent Retail, the company behind Giftware Connect. Areas of expertise are EPoS, retail IT systems and eCommerce. Call David on +44 (0)845 680 0126 or email him at [email protected]. Anthony Meier is the principal of Anthony Meier & Co. Chartered Accountants, based in South East London. Anthony specialises in accounting, tax services and tax planning for small and medium-sized businesses. Email: am@ anthonymeier.co.uk If you have a question about any aspect of the gift retail industry, simply write to: Q&A special, Gift Focus Magazine, Broseley House, Newlands Drive, Witham, Essex, CM8 2UL. Alternatively, send your queries to [email protected]. inspired promotions I am trying to be more organised with the promotions for my business in order to capitalise on “the mood of the moment” and give myself more time for preparation. Where can I get inspiration so that I don’t go down the well trodden Valentine, Easter, Halloween, Christmas route? Alan Springall says: It is very useful to keep a calendar of forthcoming events that aren’t the obvious festivals, don’t get too obscure though as you want the majority of people to recognise the happening or festival. Having a list of this sort is very handy when you are stuck for an idea Q A giftfocus 89 Q&A to stimulate sales and you may be surprised at the positive response shoppers have when they see your company giving space to something other than just merchandise. Royal occasions, sporting events, local festivals or yearly customs can be tailored to attract attention and sales, in addition there is often the possibility of some added publicity from the local media. As well as appearing to be “on the ball” it also promotes your shop as being an integral part of the local community. There are a couple of websites that I have come across that would help you to compile such a calendar and may remind you of anniversaries and events that have slipped your memory. One that has some free information but also runs a subscription service is www.yearahead.co.uk. Secondly a little gem that I came across recently is http//woodlands-junior.kent.sch.uk/customs/ calendars/index.htm this seems to be an ongoing project run by the pupils who have compiled a pretty comprehensive and interesting list. Once you have decided that custard filled sock throwing on the third Sunday before Pentecost is the event that most suits your particular business, all that remains is kickstarting your creativity to modify the event into a memorable promotion. financial security checks Q A If I am looking for a new insurer how do I make certain they are reputable and of sound financial standing? Neil McFarlane says: It is important at this time only to use an insurer who is going to be there to pay the claim if it occurs. In the present financial climate nothing is certain but using a well-known insurer or one who your insurance broker confirms has an appropriate “Standard and Poor, Fitch or Moody’s” rating should be a good guide. Unfortunately, no insurance broker can guarantee the financial stability of an insurer and whilst there is a reliance upon the work 90 giftfocus carried out by the Financial Services Authority in regulating insurers the additional safe guard provided by one of the rating agencies is a good guide to financial security. Many brokers will not place business with an insurer having a rating lower than BBB from Standard and Poor for example. Ratings above this indicate a sound financial base for the insurer. Ratings below indicate further questions really need to be asked. web security Q A I have heard my website shopping basket should have an ‘s’ in the https: prefix, why do I need it and what does it stand for? David Mackley says: The S stands for ’Secure’ as in Hyper Text Transfer Protocol Secure (HTTPS) and is a secure version of HTTP, which is the agreed method of constructing website pages. It allows secure payments to be made by encrypting all the information flowing from the web page the customer is using to the server which stores the credit card details. This helps reduce fraud by stopping others ‘tapping in’ and listening to the credit card details. People have generally learned to only put credit card details into secure pages like this so it is very important. Research shows that 84 per cent of consumers look for signs that a website is secure before making a purchase. The way to get the ‘s’ is to use a security certificate called an SSL, which is something your website design company will help you with. To get an SSL you will need to apply to an accredited third party who will need to see proof of identity like a passport. You can see details about any website’s SSL by clicking on the golden padlock that appears on your browser. A A business protection Where do I stand if my current insurer goes bust and what actions should I take? Neil McFarlane says: If your current insurer goes into liquidation or administration then there is some protection offered by the Q Financial Services Compensations Scheme but, this only applies to private individuals and companies or partnerships having a turnover of less than £1,000,000. If you are a business having a higher level of turnover then I am afraid there is no protection. Actions to be taken depend on the following, if you are a business or private individual having a turnover of less than £1,000,000 and insurance was arranged via your insurance broker you should talk to them about getting in touch with the Financial Services Compensation Scheme to see if they are able to help. If you were recommended an insurer by your broker who has a poor credit rating from the rating agencies and this was not explained to you then clearly questions need to be asked about your relationship with your insurance broker. Unfortunately for businesses that have turnover over £1,000,000 there is very little action you can take at all, unless you have been badly advised by your insurance broker, which in the current climate is unlikely as most brokers will check the financial stability of insurers they recommend. g Aquarubra mediterranean magic Craftwork in the Mediterranean has long been a universal language, passed down through generations, crossing countries and linking civilisations. This age-old transfer of skills sparked the inspiration for a new international trade event ‘Emporio Mediterraneo’ organised to highlight traditional skills and their modern application. Sarah Reeve reports from the first ever edition held in the heart of Sardinia. In line with growing demand for unique products with a story to tell, there has been a growth in interest in craft-based and regional shows both at home and abroad. This March Sardinia’s Council for Tourism, Craftwork and Commerce together with Sardinia’s International Trade Fair and Milan’s international Trade Fair – Macef launched a brand new initiative to spotlight craftwork from all over the Mediterranean. The aim was to promote to the world the range and quality of national and regional crafts, to develop useful contacts and help small artisan businesses grow and develop to meet the needs of the modern marketplace. Held at the International Trade Fair Showground in Cagliari, the show featured artisans at work in purpose-built workshops, demonstrating techniques and skills, as well as informative seminars and an exhibition gallery displaying the wide range of end products. Designed as a meeting place for craftspeople to exchange knowledge and ideas, as well as a platform to the international market, it covered a wide range of sectors including home and interior design to art and fashion. The event was targeted at more than 200 buyers from 19 different countries, mainly from Europe, North America and the Middle East. Claudia Suarez, founder of Artisan Life was one of a party of invited buyers from the UK. 92 giftfocus She was particularly interested in the initiative as her company was founded in the UK with the purpose of promoting, developing and supporting Colombian artisans and their crafts. She said: “The event was well organised and it was very good to see the artisans at work. “It is certainly something I would like to see grow and develop.” However, she was keen to see greater emphasis on developing the commercial viability of the artisan crafts and products. “It is lovely to have a really unique product but it needs to be commercial too,” she added A broad cross section of traditional craftwork was represented at the event, including weaving and embroidery, textiles, glass, ceramics, knifemaking, wood, gold, silver, bronze and brass work. Sardinia is renowned for its woven products, particularly tapestries, bedspreads and carpets, made and designed following ancient traditions. The industry has survived today and is responding to the need for contemporary products whilst continuing to honour traditional techniques and use of natural, locally sourced materials. Many of the island’s hotels and tourist attractions use locally produced tapestries, bedspreads, carpets and linens within their resorts, providing a valuable lifeline. Companies exhibiting at the show included glass art specialists Aquarubra based in the medieval quarter San Pellegrino, in Viterbo, Italy. Rosario Formicola has been designing, manufacturing and restoring artistic stained glass for more than 20 years, in close collaboration with his wife Monica Carello. Their passion for glass has inspired them to investigate new techniques to produce a range of contemporary products including objets d’art, jewellery and home accessories. Carlo Budroni returned to his roots in Cagliari to develop his range of design-led handbags and fashion accessories, which he unveiled at the show. His products incorporate local materials and textiles woven from Sardinian wool combining the best of the old with the new. To find out more [email protected]. g Further information www.emporio-mediterraneo.it www.aquarubra.com www.artisanlife.co.uk Carlo Budroni Ronin semi-precious gemstone jewellery hand hade in Wales trade prices £3.55 to £10.95 www.roninjewellery.co.uk 01269 826000 Subscribe to Gift Focus Fill in the form below to receive a regular copy of your favourite magazine. Gift Focus magazine, the leading trade title for the giftware industry, is available free of charge to qualified registered readers. Published six times a year, Gift Focus contains news on industry trends, new products and all gift trade events. Simply fill in the form below and post to Gift Focus magazine, c/o Kline Davis Ltd, Broseley House, Newlands Drive, Witham, Essex CM8 2UL. Alternatively, photocopy the form and send a fax to 01376 514 555 or register online at www.giftfocus.com. next issue... Gift of the Year We reveal the winners Home & Gift preview Your essential guide to this summertime favourite Sci-fi and fantasy ranges Let the force be with you... Retreat Home Do you work within the giftware industry? Yes Name No Job title Company name Address Postcode Telephone Facsimile Email address Please tick one or more of the boxes below which best describe your business Independent Gift Shop Importer Gift Shop Multiple Mail Order Garden Centre Agent/Rep Department Store Manufacturer Wholesaler/Cash & Carry Museum/Heritage Outlet Other (Please specify) Number of Employees 1-5 6-15 51-100 101-300 Annual Turnover £0-£25000 Christmas is coming Festive lines for bumper sales 16-30 31-50 301-1000 1001 + £25,001 - £50,000 £50,001 - £100,000 £100,001 - £250,000 £250,001 - £1,000,000 £1,000,001 - £5,000,000 £5,000,001 - £10,000,000 £10,000,001 - £50,000,000 Stationery and giftwrap Signed, sealed and delivered Plus £50,000,001 + Do you wish to receive a free copy of Gift Focus Magazine? Yes Signature No Issue 54 July/August 2009 Date Available from: 29th June 2009 Send the completed form to Gift Focus Magazine, Broseley House, Newlands Drive, Witham, Essex CM8 2UL. Alternatively, register online at www.giftfocus.com. Advertising Deadline: 94 giftfocus 12th June 2009 • Home Accessories • Glassware • New product launches MEXICAN TRAIN One of the most popular domino games played in the world today! Each player lays out chains of dominoes (called trains) from the centre of the domino, or he may also lay on the group’s common domino chain, called The Mexican Train. The aim of the game is to be the first to finish playing, and keep your train moving all the way to victory! There are many events that block the trains along the way and make the game exciting. Easy to learn and incredibly fun to play! www.tactic.net [email protected] Tel: +44 (0)1483 751267 • Fax: +44 (0)1483 755432 MATRYOSHKA The Original Russian Doll COME ON Get doll’d up! Summer is now just around the corner! Russian Gifts have a beautiful collection of Russian Dollsall dressed up in fabulous packaging, just waiting for you to call. Telephone our sales team for your next day delivery on: Tel: 0845 241 5484 www.the-goldenring.com Museums & Heritage 13-14 May Harrogate Home & Gift 19-22 July Autumn Fair 6-9 September product showcase We reveal some of this season’s hottest gifts Jersey Pottery Pet Bowls Cat and dog porcelain bowls incorporating a handle on the sides for ease of use when filling or cleaning, form part of Jersey Pottery’s GameBird range. Dog bowls at £50 each ( width bottom 28cm, width top 21cm, height 11cm ) Cat bowls or small dog bowls £25 each ( width bottom 19cm, width top 14cm, height 8cm ) For further information please contact Jonathan Jones Jersey Pottery, Gorey Village, Jersey. JE3 9EP Tel: +44 (0)1534 850803 Fax: +44 (0)1534 856403 Email: [email protected] Web: www.jerseypottery.com Wild and Wolf ’s BMH Collection Wild and Wolf ’s latest licensed range with British Motor Heritage features a great new collection of men’s gifts starring the legendary Mini Cooper and MG sports car. The BMH collection will be available later this year. You can see Wild and Wolf ’s full range of eclectic award winning products at Pulse, Earls Court, London from 31st May to 2nd June 09, Stand H39 Visit www.wildandwolf.com contact sales@ wildandwolf.com or tel 01225 789 909 for more information. Anniversary Collection Little Softies This year Carrie Elspeth celebrates 10 years of supplying beautifully handmade jewellery to delighted customers all over the UK and Ireland, and to mark this milestone Carrie has designed an exclusive Anniversary Collection, to be launched at Pulse. The brand new collection will contain the usual variety of fabulous, fast-selling, accessible designs, in fresh summer colours and eye-catching styles: look out for our fascinating Mosaics (pictured) using stunning, iridescent matt cubes. Don’t miss out! Carrie Elspeth Ltd [email protected] 01446 771271 Pulse: Stand G26 Starchild’s famous soft sole leather baby shoes are all handmade in England. Soft leather allows feet to breath move and grow naturally, while the suede sole gives grip. The elasticated ankle means no fastenings to come undone, these shoes “really do stay on” little feet. Celebrity customers include, Madonna, The Beckhams, Gwen Stefani, Prince, Liam Gallagher, Amanda Holden, and many more. Over 200 designs to choose from in a choice of packaging options. FREE display stand and bespoke designs available. See the full range at Pulse, Earls Court 1, stand D23 from 31st May to 2nd June 2009. Visit www.starchildshoes.co.uk contact [email protected] or tel 01509 817601 for more information. my mums factory Wild and Wolf ’s Ladybird Archive Collection Hello. We’re my mums factory and we make it possible to have a little piece of real estate on your desk. Our “outside-in coasters” are made of genuine 100% non-slip, non-drip fake grass. Perfect as a novel gift for the sporting enthusiast, gardening expert or wanna-be land developer. Special packs come with golfing flags and tiny flowers. Visit www.mymumsfactory.co.uk, email [email protected] or call 0844 884 84 91 Wild and Wolf ’s Ladybird Collection includes delightful Journals, Tins of Plasters, First Aid Kits, Mugs and Flasks all featuring classic, fun and nostalgic images from the Ladybird Book archive. You can see Wild and Wolf ’s full range of eclectic award winning products at Pulse, Earls Court, London from 31st May to 2nd June 09 Stand H39. Visit www.wildandwolf.com contact [email protected] or call 01225 789 909 for more information. giftfocus 97 seeds of success For most people, Christmas excesses mean tighter waistbands, indigestion and a shrinking bank balance. For 33-year-old Emily Sayer, the festive aftermath provided the inspiration for a new and ethical business venture. Read on to find out more… Over Christmas, while pondering the piles of debris generated by the festivities, Emily Sayer came up with the idea for a business venture designed with people and the planet in mind. “I sat one Christmas after the crackers had been pulled and looked at all the rubbish to be put in the bin,” she recalls. Far from being a killjoy, she’s all for celebrations but had a vision for a greener alternative to the customary trimmings, combining all of the fun but in an environmentally and socially friendly way. The seed of an idea germinated and quickly grew into Flourish – a range of innovative giftware that grows. Her mission initially was to take a fresh look at how the everyday products that make life lovely are designed, manufactured and consumed to make them “agents for change” in their own right. “There’s never been more pressure for ethical products to compete on price if they want consumers to accept them in these troubled times,” she explains. That’s why, not expecting consumers to compromise in terms of cost or quality, was central to her aim. Flourish, the first range from the Giveware Ltd stable, was launched to the trade at this year’s Spring Fair International, in Birmingham. 98 giftfocus Products include Christmas crackers that turn into plant pots, gift tags embedded with tomato or snapdragon seeds, Christmas bows with Christmas tree seeds and general celebration bows to grow your own rose bush. Recycled card and vegetable-based inks are used, with more than 95 per cent of materials and production sourced in the UK. The Flourish gift bags are designed with space for six names to build a celebration trail and each time the bag’s passed on a seed tag can be detached and planted. Instead of plastic novelties the festive crackers contain fun, planet friendly alternatives including seeds and afterwards half the cracker converts into a plant pot to grow the seeds indoors. The outer box also turns into an envelope to store Christmas cards for recycling come the New Year. From the sale of each box of six crackers, £1.50 is donated to the Flourish Celebration Fund, along with 25 per cent of Flourish post tax profits. Money from the fund will help pay for celebrations for lone and vulnerable children and elderly people through the work of three organisations, Global Angels, Kids Company and Contact the Elderly. “We believe by taking a new approach to the way we manufacture, consume and dispose of the everyday products we use, we can not only meet consumer needs, but also make a positive contribution to people and the planet. “Just as business can be a real driver for good, so we believe ‘good’ can be a real driver for business,” Emily asserts. She is a long-term supporter of green and ethical causes and was a founding member of Virgin Unite, the not-for-profit entrepreneurial foundation of the Virgin Group. The organisation works with partners around the globe to develop new approaches to tough social and environmental issues. While on maternity leave with her first child last year, she seized the opportunity to focus on developing Flourish, working alongside leading creative sustainable UK design consultancy Sprout Design. From the big business approach to social issues she is now doing her bit in her own individual way while planning to combine working part time with Unite as well as bringing up ten-month old daughter, Ella. Projects in the pipeline include wrapping paper that can be passed on and planted after use and a Flourish Wedding range incorporating stationery, confetti alternatives, table decorations and favours. To find out more visit the website www.giveware.co.uk or email [email protected]. g