Bob Davis 11/5/2015 Computer Club Presentation

WILLOW VALLEY COMMUNITIES
INFORMATION TECHNOLOGY UPDATE
Computer Club Meeting
11/5/2015
Cultural Center
IT TEAM MEMBERS
o Bob Davis – Director of Info Tech
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Network Infrastructure
Application Servers
o Marsha Kauffman – Business Analyst
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AOD (Answers On Demand)
• Accounting/POS systems
Kronos Time Keeping system
o Ahmad Cheshty – App Developer
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Web Applications
Team Member and Resident Intranet
o Kim Chamber – Network Administrator
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PC - Network System Support
o Mike D’Angelo – Telecomm Tech
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Phone Systems – PBX, Cell Phones
o Kiet Hong – Clinical IT Specialist
• PCC (Point Click Care)
• Rehab Optima (Therapy)
• Network Security
o Mike Frantz
• PC Support
• Senior TV Internet Support
Systems Overview
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Systems Infrastructure
Server Infrastructure/Virtualization
Network Infrastructure
Security Infrastructure
Strategic Plan 2015 - 2016
Phone Systems
Applications
Senior TV Internet
Senior TV Television (Jim Tracy)
Systems Infrastructure
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500 Computers/Laptops/Tablets
197 Copiers/Printers/POS Printers
700 User Accounts
38 Virtual Servers on 5 hosts
9 Physical Servers
5 SAN’s (Storage Attached Network) 18TB
197 Managed Network Switches
212 Wireless Access Points
2224 Active Phone Lines
146 Cell Phones
• 73 Smartphones, 74 flip phones
30 Resident Kiosks
7 TM Kiosks and 9 Relias Kiosks
Internet Speed 100/100 – TM and Senior TV Internet
Server Infrastructure
• Physical Servers – We currently have 9
• These are Servers you can see and feel
• Need to configure them
• Add Hard Drives, Memory, Fans, Network Cards
• Install Mounting Rails
• Rack them, provide power, then install the OS and security updates
• All of the above takes 3 – 4 hours
• Each server takes power and generates more heat requiring more air
conditioning
• What is the your first action if a physical server fails…
• Virtual Servers – We currently have 37 virtual servers on 5 Hosts
• The servers are software and reside on a Host
• A Host is a Physical Server with VMWare or HyperV installed
• Willow Valley uses VMWare
• One Host can contain 1 to 300 servers
• Takes 15 to 20 minutes to build and configure a server
• Takes minutes to add RAM, Hard Drives, or Network cards
• Can move servers from Host to Host while the server is running
• Clone Servers for testing - Then delete the server
• Requires less power and air conditioning
• Excellent for disaster recovery
You Cry
Virtual Server vMotion
Host 1
When a Host fails, the servers
will automatically move to
another Host.
Host 2
SAN
Storage Attached Network
Host 3
Virtual Server vMotion
Host 1
Once the host is fixed, then the
virtual servers can be manually
moved back.
Host 2
SAN
Storage Attached Network
Host 3
Network Infrastructure
• Fiber Infrastructure
• 1GB fiber Intra campus
• 10GB fiber Inter campus – North to Lakes
• Copper Infrastructure
• CAT 5e to all offices
• During renovations, pulling CAT 6 cabling
• Switch Infrastructure
• 110 Managed Network switches to run the business
• 54 – Providence Park 10-port Managed Network switches
• 33 – Gables 10-port Managed Network switches
• Wireless Infrastructure
• Hosted Controller – Configuration in the Cloud
• Currently 212 Access Points throughout Willow Valley
• Common areas, Lobbies and Conference Rooms
• Throughout Healthcare – Glen, Lakeside, and
Arborview
Security Infrastructure
• Cisco ASA 5510 Firewall
• Provides Protection from the Internet
• IDS – Intrusion Detection System Module
• DMZ for Resident Intranet, NetNutrition, Service Request,
Trip Registration
• ProofPoint Spam Filter – Hosted System
• Blocked 35,000 Spam Mail Per Month
• Blocked 600 Emails Containing Viruses Per Month
• Blocked 9000 Spoof Email Per Month
• Barracuda Web Filter
• Monitors TM Computers and Resident Kiosks
• Blocks Viruses
• Blocks Spyware
• Blocks Inappropriate Sites – Adult, Hate, Weapons
• Report Sites that should not be blocked at Kiosk
• Let us know the URL and Block Message Category
Strategic Plan 2015/2016
• Infrastructure
• Replace End-of-Life network switches
• Continue Network Segmentation
• Install Wireless throughout Meadow Ridge
• Security
• Upgrade Firewall
• Enforce Complex Passwords for End Users
• Example: MyD0gspot@
• Encrypt and Track Laptops
• Applications
• Upgrade our email system - Exchange 2010 to 2016
• User Computer Systems
• Remain on a 5 year replacement cycle
Network Segmentation
• What is Network Segmentation
• Breaks the Network into smaller chunks for better
performance
• Virtual LAN (VLAN) will separate networks
• We currently have two networks
• Let’s look at what we have now, and where we are going
and how it will be beneficial
Network Segmentation
Network Segmentation
Network Segmentation
Sends Broadcast on
Network – Were is the
printer
Network Segmentation
Sends Broadcast on
Network – Were is the
printer
WILLOW VALLEY PHONE SERVICE
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WVC has their own PBX (Private Branch EXchange)
2224 active lines – Residents, HC rooms, staf f
$26.00/mon + Unlimited US long distance … (2015 rates )
International calls depends on countr y and what our
carrier charges WVC
Phone Number is unlisted … unless requested to be listed
Willow Valley “owns” the phone number s
Can por t your existing number to WVC’s PBX
• 214 Residents to date
Caller ID and Voicemail available : (2015 rates)
• Caller ID - $5.00/mon … 245 Residents
• Voicemail - $5.00/mon … 113 Residents
• Combined - $9.00/mon
Available to all facilities (Ex. Gables and Villas)
• Detailed on Exhibit A
Simply submit a Ser vice Request to enroll
WVC Phone System
PBX Phone System
• Provide Service to all Team Members
• Remote Fiber Carriers used to provide service throughout
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Willow Valley
Ability to provide service to all residents except Gables and
Villas
Residents with other phone service can move to WV Phone
Service
• Resident numbers can be Ported to Willow Valley
• Takes approximately 3 weeks
• Some carriers can be difficult and take longer
• Windstream and Frontier
Working on options to provide service to Gables and Villas
Fiber or Copper
WVC Supported Applications
• Accounting
• AOD – Answers On Demand – Accounting System
• Kronos – Time Keeping
• Cultural Center
• Box Office – Ticketing System
• Magic Box – Event Calendar on in-house channels
• Dining
• Cbord
• Netnutrition
• AOD – Answers On Demand – Point of Sale system
• Healthcare
• Point Click Care (PCC)
• Pharmerica – Drugs – Interfaces with PCC
• Rehab Optima – Physical Therapy
• Charge Tracker – Inventory for Supplies
• On-Shift – Nurse Scheduling
• PC Ace – Medicare Billing
WVC Supported Applications
• In-house applications
• Resident Intranet
• Team Member Intranet
• Trip Registration
• Club House Scheduling
• Vitality Check-in
• Security
• WinDSX – Door Security
• KeyWatcher Boxes – Network Connectivity
• Systems Manager – Track Laptops
• Pagescope – Billing for resident printer/copier use
SENIOR T V INTERNET - INFRASTRUCTURE
Comcast fiber
Cultural Center
Router
CMTS
DOCSIS3.0 Modem (channel bonding)
• 4 bonded channels
• 4 times the bandwidth of DOCSIS2
Recommend Modem
• Motorola Surfboard DOCSIS3.0
• Model# SB6121 about $70
Recommend Router
• Netgear Router for Wireless
• Model# N300 about $50
Cable Modem
Termination System
Modem
w/Router
Cable TV Infrastructure
(In your apartment)
Wired
Wireless
Senior TV Internet Support
• Residents own their Modem and Router
• Problems
• Call Senior TV Support first (1-877-788-4638)
• Still a problem, then put in Service Request
• Technology Technician (Michael Frantz)
• Help with new residents, residents moving apartments,
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and residents switching to Senior TV Internet from
another provider.
• Help with connection of computer to Modem, setup
Router, and connect laptops/tablets to wireless
• Will Not help with printers, cell phone to wireless, or TV
connections to wireless
Renovations
• Currently helping with cabling problems
Internet Speed issues
• http://lifehacker.com/why-is-my-internet-suddenly-soslow-1525144792
Senior TV Television
James Tracy
Director of Property Management &
Services
The End
Questions?