Cebu City Citizen`s Charter

Transcription

M
AYOR’S MESSAGE
I am very pleased to present to you the Cebu City Citizen’s Guidebook.
This aims to cut down on bureaucracy in the system and to improve
the delivery of services to the public. It will not only provide you with
basic information about the different services offered by the Cebu City
Government, but also a step-by-step guide when you avail of our services and transactions.
The Cebu City Government is continuously seeking ways to achieve its
thrust of instituting reforms for the improvement of the delivery of its
services to its constituents, making it efficient, effective and most importantly friendly and courteous.
We at the Cebu City Government hope that this guidebook will be a
means by which your transaction with us will be a pleasant experience
for you.
TOMAS R. OSMEÑA
Mayor
V
Ice mAYOR’S
MESSAGE
The Citizen’s Charter is a good tool in improving efficiency in
the delivery of government service to the public. In the light of the
Anti– Red Tape Act, it serves as a basis for the public in the accountability of public offices. As a disciplinary mechanism, it encourages
government officers and employees to religiously attend to legitimate
concerns of the transacting public, lest they will be administratively
liable thereof.
It is thus, our fervent hope that the purpose of reducing bureaucratic red tape and the prevention of graft and corruption can be
truly achieved, not because public officials or employees are penalized
but because the duty to public service has been engrained in their
hearts and minds.
May the Citizen’s Charter help build this nation stronger by
causing to evolve a value oriented character among the public sector
rather than a work environment of fright and slavery!
MICHAEL L. RAMA
Vice- Mayor
T
Able of contents
PART I. Mission– Vision Statement …………………………………………
PART II. Performance Pledge……………………………………………………
PART III. Services
AGRICULTURE
1 How to avail of Alternative Marketing………………………….
2 How to request for Seedlings…………………………………...….
1. How to avail of Vermi– Composting Training ……………...
2. How to avail of Compost Production Training ……………..
3. How to avail Urban Agriculture Training ……………...………
ANIMALS/ PETS
1. How to register pet dogs and cats ……………...………………..
2. How to avail of neutering and spaying of your pet dogs
and cats ……………...……………………...……………………...………
3. How to surrender unwanted pets ……………...…………………
4. How to adopt impounded pets ……………...…………………….
BUSINESS
1. How to apply for New/ Renewal of Business Permit …….
2. How to register and get license for Meat Handler and
Personnel of Slaughterhouse ……………...……………………...
3. How to register and get of Private Slaughterhouses ……..
4. How to register Admission Tickets of Moviehouses ……...
5. How to register Weights and Measures ………………………..
6. How to get Market and No Delinquency Certifications ….
7. Issuance of Subdivision Development Permit ………………
8. How to apply for Retirement of Business Operations …...
CIVIL DOCUMENTS
1. How to register Live Births ……………...…………………………….
2. How to apply for Late Regitration of Birth …………...……...
3. How to get Birth Certificates/ Records ……………...………….
4. How to apply for Marriage License ……………...……………...
5. How to Register Marriages ……………...……………………...…..
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Able of contents
How to get Marriage Records ……………...…………………….
How to apply for Late Registration of Marriages …………
How to Register Deaths ……………...…………………………...
How to apply for Late Registration of Death ……………….
How to get death Certificates/ Records ………………... …..
How to request for correction of entry/ies of Civil Docs .
How to request for Updating Records and Registration
of Legal Instruments ……………...……………………...………….
13. How to request for Updating Records and Registration
of Court Decrees ……………...……………………...………………..
EMPLOYMENT
1. How to avail Job Opportunities through DMDP …………...
2. How to request for Referral from DMDP for Wage Employment ……………...……………………...……………………...…...
3. How to seek Assistance for Livelihood ………………………..
4. How to avail of Self- employment Assistance Program at
DSWS ……………...……………………...……………………...……….
5. How to avail of the Special Program for employment of
Students (SPES) ……………...……………………...………………...
6. How to advertise Job vacancies through DMDP ………….
EVENTS
1. How to request for the Use of Plazas ……………...………….
2. How to be a Part of a Mass Wedding ……………...………….
HOUSING AND LAND
1. How to avail of Site Development for Urban Poors……….
2. How to get Preliminary approval for Locational Clearance (PALC) ……………...……………………...………………………...
3. How to get certificate of occupancy with housing component ……………...……………………...……………………...………
4. How to get Simple subdivision permit ……………...………..
5. How to get certification for zoning classification and
existence of road- right-of- way ……………...………………...
6. How to get certificate of land holding and certified true
copy of tax declaration ……………...……………………...……….
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Able of contents
How to get certificate of with or no improvement on a
parcel of land ……………...……………………...……………………...
7. How to request for a trace of historical records of declared properties ……………...……………………...………….……..
INFORMATION ABOUT CEBU CITY
1. How to get a copy of the Profile of Cebu City ……….……..
2. How to request for Maps within Cebu City ……………..…..
3. How to get other Data about Cebu City ………………….…..
4. How to secure copies of council resolution (new and
updated) and City ordinances ……………...……………………...
MEDICAL
 Diagnosis and Treatment
1. How to avail Pre –Natal Consultation ……………...…………..
2. How to avail of Check –Up for Sick Infant and Young
Children ……………...……………………...……………………...………
3. How to avail of Immunization for Babies ……………………..
4. How to avail of a “Vitamin A” Supplementation from
CHD ……………...……………………...……………………...…………...
5. How to avail of Consultation Services at CCMC …………….
6. How to avail of In –Patient Services at CCMC ……………...
7. How to Avail of Diagnosis and Treatment of Pulmonary
Tuberculosis (SPUTUM SMEAR NEGATIVE) ………………..
8. How to avail of Rabies Post –Exposure Prophylaxis ……..
9. How to avail of the Screening for Sexually Transmitted
Infections ……………...……………………...……………………...……
10. How to avail of Diagnosis, Counseling and Treatment of
Sexually Transmitted Infections ……………...………………….
11. How to avail of continuity outpatient clinic at CCMC ….
 Certificates
1. How to get Certificate of Admission ……………...…………...
2. How to secure Medical Certificate at City Health Department ……………...……………………...……………………...………..
3. How to get Certificate of Physical Fitness or Current
Health Status or Medico –Legal Certificate ………………...
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Able of contents
How to get Certificate of Confinement ……………...……...
How to get a Health Card for Night Establishment Entertainers ……………...……………………...……………………...…
PUBLIC SERVICES
1. How to request for Trimming of Trees ……………...………
2. How to request for Ballout of Trees ……………...………….
3. How to request for Tents and Stages ……………...………..
4. How to request for Bus and Multi –cab ……………...…….
5. How to request for Portable Toilet ……………...…………..
6. How to request for Drainage Maintenance ……………...
7. How to request for Road Maintenance ……………………..
8. How to request for Delivery of Potable Water …………..
9. How to request for Repair of Water Supply Facilities ..
10. How to request for a Construction of Water Supply Facilities ……………...……………………...……………………...………
11. How to request for Repair and Installation of Cebu City
Lights ……………...……………………...……………………...………
SEMINARS, TRAININGS AND ORIENTATIONS
1. How to avail of Orientation of Modern Family Planning
Methods ……………...……………………...……………………...………
2. How to avail of Marriage Counseling to couples applying
for Marriage license ……………...……………………...…………….
3. How to enroll for Technical –Vocational Education and
Training Programs at DMDP……………...………………………..
TAXES
1. How to get Community Tax Certificate (CTC/CEDULA) ..
2. How to get Real Property Tax (RPT) Clearance…………….
3. How to secure Tax Declaration ……………...…………………..
SENIOR CITIZENS
1. How to get senior citizen’s Identification Card (ID) ………
2. How to get purchase slip (booklet) for medicines ……….
3. How to get Purchase Booklet for Grocery items and
Agricultural products ……………...……………………...…………
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Able of contents
4. How to avail of World war II veteran’s burial assistance
OTHER SOCIAL WELFARE SERVICES
1.
How to avail Certificate of Indigency……………...…………..
2.
How to avail of PWD financial Assistance …………………..
3.
How to get PWD Medicine Booklet …………………………...
4.
How to avail Pauper’s Burial Assistance ……………...…….
5.
How to avail of Transportation & Temporary shelter for
Stranded constituents ……………...……………………...………..
6.
How to avail of Assistance for Individuals/ Families in
Crisis Situation ……………...……………………...………………….
7.
How to secure Identification Card for Solo Parent……...
VEHICLES
1. How to get Police Report for Vehicle Accidents …………..
2. How to claim a Towed Vehicle …………………………………….
3. How to Redeem Clamped Vehicle at CITOM ……………….
4. How to get driver or vehicle clearance ……………...……….
5. How to Register Non– motor Vehicle ……………...………...
6. How to get special permit and franchise of motorcycle
for Hire (MCH) ……………...……………………...………………...
7. How to register meat delivery vehicles ……………...……….
8. How to secure travel line certificate ……………...…………..
9. How to redeem trisikad ……………...……………………...…..
10. How to inquire/ Complain about towed motor vehicle..
GRIEVANCE
1. How to file complaints against illegal structures ………...
2. How to file an administrative case against cebu city government employees ……………...……………………...…………….
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Part IV. Directory of Officers & Offices ………………………….…...
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Part V. Feedback Mechanism……………...……………………...………
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City of Cebu
Republic of the Philippines
C
EBU CITY VISION
The most livable city for all.
M


City of Cebu
ii
ISSION
To ensure an environmentally friendly,
financially dynamic, pro- active & selfreliant City Government;
To have well- informed and participative
barangays and communities.
City of Cebu
i
E
L CREDO DE CIUDAD de CEBU
W e are one formidable family;
We have unlimited talents and resources;
We believe that we can make a difference;
We can make things happen;
We need to “push the envelope”;
We commit to serve with all our hearts, mind
and soul,
Amen.
City of Cebu
ii
S
E
R
V
E
P
ERFORMANCE PLEDGE
erve promptly, efficiently with utmost courtesy with the intention to
serve the ends of truth and justice
nsure strict adherence by all to the approved Code of Conduct and
uphold at all times standards set in discharging our duties and
responsibilities.
eaffirm to the public that the City exists to serve our clients, that all of
their needs shall be attended to before end of the business day,
Mondays to Fridays.
alue every citizen’s comments, suggestions, and needs, including those
with special needs such as the persons with disability, pregnant
women, and senior citizens; and
mpower the public through efficient access to information on our
policies, programs, activities and services through our website
(www.cebucity.gov.ph) and the City Public Assistance Center.
B
E
S
T
elieve unconditionally that in every circumstance, despite contention,
“there is always a better way”.
liminate discrimination and gender bias attitudes and deal with professional civility by providing service transparently without delays.
incerely understand and value every client’s comments and suggestions, responding to them with expediency through the City’s Complaints and Public Assistance Desk.
ransparent and fair in all transactions while promoting non– tolerance of the culture of corruption.
All these we commit and pledge, because every
Cebuano deserves the BEST service.
City of Cebu
ii
City of Cebu
iii
AGRICULTURAL SERVICES
A
GRICULTURAL SERVICES
City of Cebu
1
DESCRIPTION
: Volume of farm goods owned by Farmer Associations duly organized by CAD are hauled from
their location down to established satellite markets at different urban barangays where farmers
can sell directly their products to consumers
eliminating the existence of middlemen.
 CLIENT/S
: Farmers association organized by CAD
 CONTACT PERSON/S: Joelito L. Baclayon; CAD Dept. Head

253– 6566 / 255-5781
: Satellite markets at identified urban barangays
 AVAILABILITY
: Monday—Friday / 8:00 AM—5:00 PM
x LOCATION
 DURATION OF THE SERVICE: 7 days, 7 hours
REQUIREMENTS : Request letter addressed to CAD Dept. Head
 PROCEDURE IN AVAILING THE SERVICE:
Follow these steps…
1.Look for interested
farmers (min of 10 &
max of 15) within the
sitio or adjacent sitios
of the barangay
2. Inform TugbongTabo Coordinator
3. Follow-up scheduled
meeting
4. Attend the meeting
Wait while
Person-in-charge…
1. Schedules the
meeting for association organization
2. Confirms the
schedule agreed
upon.
3. Facilitates the
meeting proper
Approach
…
It will
take…
Rodrigo
Englatera
(TT Coordinator)
1 hour
1 hour
4 hours
City of Cebu
2
HOW TO AVAIL OF ALTERNATIVE MARKETING
Follow these
steps…
5. Follow-up Tugbong-Tubo Coordinator for the
assigned satellite
market at urban
barangay
6. Haul farm
goods through
the dump-truck
provided by the
government
7. Display farm
products at satellite market assigned to the
association
Wait while
Person-incharge…
4. Identifies urban
barangay for satellite market establishment.
5. Forwards letter
request to brgy.
Captain indicating
the intention of
establishing satellite market.
6. Decides together
with the council on
the specific site for
satellite
market
establishment
7. Informs the association of the area
of established satellite market
Approach …
It will
take…
5 days
Rodrigo
Englatera
(TT
Coordinator)
1 hour
8. Facilitates hauling of farm goods
1 day
9. Monitors the
satellite market
1 day
City of Cebu
3
HOW TO REQUEST FOR SEEDLINGS
DESCRIPTION
: Responsible in the production and dispersal of
ornaments, forest and fruit tree seedlings for
tree planting activities.
 CLIENT/S
: Cebu City residents
 CONTACT PERSON/S: Joelito L. Baclayon
x LOCATION
 AVAILABILITY
CAD Department Head
253– 6566 / 255-5781
: City Central Nursery
North Reclamation Area, Cebu City
 DURATION OF THE SERVICE: 2 days, 1 hour and 30 minutes
 REQUIREMENT/S : Request letter addressed to CAD Dept. Head
NOTE:
 Proceed to City Agriculture Department, Yutivo Building for your request.
 You can claim your seedlings at City
Agriculture Nursery at North Reclamation Area.
City of Cebu
4
Follow these
steps…
Wait while
Person-in-charge…
Approach
…
It will
take…
1. Submit letter
indicating the
quantity , kind of
seedlings to be
requested and site
for the tree planting activity.
1.Receives letter.
2. Forwards request
letter to DH for any action.
3. Checks request letter
for any action by the
DH.
Office
Secretary
1 day
2. Follow-up request for approval
4. Informs requisitioner
of the action taken/
approval by the DH
Office
Secretary
30 minutes
3. Secure seedling
requisition slip
(SRS) from the office secretary.
5. Checks availability of
requested seedlings at
the nursery & fills-in
SRS.
6. Have SRS approved by
DH.
7. Provides two copies
of approved SRS to
requisitioner.
Office
Secretary
1 hour
4. Submit approved
SRS to nursery
8. Receives approved
SRS
9. Releases requested
seedlings
Nursery in
-charge
1 day
City of Cebu
5
DESCRIPTION
: Facilitates training on Vermi-Composting to
clients.
 CLIENT/S
: Cebu City farmers and residents
 CONTACT PERSON/S: Joelito L. Baclayon, CAD Department Head

x LOCATION
 AVAILABILITY
253– 6566 / 255-5781
 DURATION OF THE SERVICE: 3 days and 30 minutes
 REQUIREMENT/S : Request letter addressed to CAD Dept. Head
Follow these
steps…
1. Submit letter
indicating the desire for vermicomposting training ,
schedule and venue
of the said training
Wait while
Person-in-charge…
1. Receives letter.
2. Forwards request
letter to DH for any
action
3. Checks request letter for any action by
the DH
4. Informs Compost
production in –charge
of the request
Approach
…
5. Informs requisitioner of the action
taken/approval by the
DH
6. Prepares training
modules and materials
Facilitates training.
Compost
Production
In-charge
3. Prepare training
venue and gather
group members
4. Attend training /
seminar as scheduled
Office
Secretary
It will
take…
1 day
30
minutes
1 day
1 day
City of Cebu
6
HOW TO AVAIL OF VERMI COMPOSTING TRAINING
HOW TO AVAIL OF COMPOST PRODUCTION TRAINING
DESCRIPTION
: Facilitates training on Vermi-Composting to
clients.
 CLIENT/S
: Cebu City farmers and residents
 CONTACT PERSON/S: Joelito L. Baclayon
253– 6566 / 255-5781
AVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM
x LOCATION



DURATION OF THE SERVICE: 1 day,3 hours and 30 minutes
REQUIREMENT/S:
Request letter addressed to CAD Department Head
NOTE:
 Proceed to City Agriculture Department, Yutivo Building for your request.
 Training is done at City Agriculture
Nursery, North Reclamation Area.
City of Cebu
7
Follow these
steps…
1. Submit letter
indicating the
quantity (kls) of
vermicast to be
requested
3. Secure seedling requisition
slip (SRS) at the
Admin. Office
4. Submit approved SRS to
nursery
Wait while
Person-incharge…
1. Receives request
letter
2. Forwards request letter to DH
for any action
3. Checks request
letter for any action by the DH
4. Informs requisitioner of the action
taken/approval by
the DH
5. Checks availability of requested
vermicast at the
nursery .
6. Fill-ins SRS.
7. Have SRS approved by DH
8. Provides two
copies of approved
SRS to requisitioner
9. Receives approved SRS
10. Releases requested vermicast
Approach …
It will
take…
1 day
Office
Secretary
30
minutes
1 hour
Compost
Production
In-charge
2 hours
City of Cebu
8
HOW TO AVAIL OF URBAN AGRICULTURE TRAINING
DESCRIPTION
: Provides training on backyard and container
gardening and quail egg production to clients
 CLIENT/S
: Cebu City Urban Residents
 CONTACT PERSON/S: Joelito L. Baclayon; CAD Department Head

x

253– 6566 / 255-5781
LOCATION
: City Agriculture Department , Yutivo building
AVAILABILITY : Monday—Friday / 8:00 A.M.—5:00 PM
 DURATION OF THE SERVICE: 3 days and 30 minutes
 REQUIREMENT/S: Request Letter addressed to CAD Dept. Head
Follow these
steps…
1. Submit letter
request indicating
the desired training with the
schedule and
venue it is to be
conducted
3. Prepare training
venue and gather
group members
4. Attend training
as scheduled
Wait while
Person-in-charge…
1. Receives request
letter.
2. Forwards request
letter to DH for any
action
3. Checks request letter for any action by
the DH
4. Informs Urban Agriculture Coordinator of
the request.
5. Inform requisitioner
of the action taken/
approval by the DH
6. Prepare training
modules and materials
7. Facilitates training
proper
Approach
…
Office
Secretary
Urban
AgriCoordinator
It will
take…
1 day
1 day &
30 minutes
1 day
City of Cebu
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ANIMALS/ PETS
A
NIMALS/ PETS
City of Cebu
10
ANIMALS/ PETS
HOW TO REGISTER PET DOGS & CATS
DESCRIPTION
:This service is mandated by City Ordinance No. 1802
Section A as a way to eliminate stray animals in the
city. It is also a way to monitor the implementation of
the city’s anti-rabies ordinance.
 CLIENT/S : Owners of pet dogs and cats (Cebu City)
 CONTACT PERSON/S:
Suzett Galinggaling
233-5675/ 232-4483
x
LOCATION
:
Department of Veterinary Medicine

and Fisheries (DVMF)
AVAILABILITY:
Monday – Friday, 8:00 AM- 5: 00 PM



DURATION OF THE SERVICE: 9 minutes
FEE
: 150.00– Registration Fee
1. Visit DVMF and
give details of pet.
2. Pay registration
fee.
Wait while
Person-incharge…
1. Takes down the
details.
3. Wait until your
pet is vaccinated.
2. Issues official
receipt of the
amount paid
3. Vaccinate the
pet.
4. Get the Certificate
of Registration and
Collar.
4. Issue the Certificate of registration and collar.
Approach
…
It will
take…
Suzett A.
Galinggaling
2 mins
CTO Collector assigned
to DVMF
Suzett A.
Galinggaling
2 mins.
5 mins.
As soon
as the
receipt is
presented.
City of Cebu
11
DESCRIPTION
:This service seeks to control dog and cat population
and offers assistance to pet owners who would like
their pets to be neutered.
 CLIENT/S
: Owners of dogs and cats (within Cebu City)
Earl T. Diola
Dr. Jennifer Laurente
Dr. Ma. Antonia J. Zamora
233-5675/ 232-4483
x
LOCATION
: Department of Veterinary Medicine and Fisheri

(DVMF), North Reclamation Area, Cebu City
 AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM



DURATION OF THE SERVICE: 1 hours and 4 minutes
REQUIREMENT/S : Dogs/cats (at least 5 months old)
FEE
: Registration Fee—150.00
1. Bring pet to be
neutered or spayed
to DVMF.
2. Pay registration
fee.
Wait while
Person-in-charge…
1. Entertains the
client.
Approach …
It will
take…
Earl Diola
2. Issues official CTO Collector
receipt
of
the
assigned to
amount paid
DVMF
3. Wait until the 3. Conducts surgery Earl Diola, Dr.
operation is finished. or operation.
Jennifer
Laurente
4. Get the instruc- 4. Gives the client
tions on post opera- post operative leaftive care.
let.
NOTE:
Dogs/cats must undergo fasting for at least
5-10 hours prior to surgical operation.
2
minutes
1 hour
2 minutes
City of Cebu
12
ANIMALS/ PETS
HOW TO AVAIL OF NEUTERING AND SPAYING
OF YOUR PET DOGS AND CATS
ANIMALS/ PETS
HOW TO SURRENDER OF UNWANTED PETS
DESCRIPTION
:This service allows pet owners who no longer want
to take care of their pets to surrender them to DVMF.
 CLIENT/S : Owners of pets to be surrendered
Suzett Galinggaling
Ma. Antonia J. Zamora
233-5675/ 232-4483
x
LOCATION
:
Department
of Veterinary Medicine and Fisheri

(DVMF), North Reclamation Area, Cebu City



DURATION OF THE SERVICE: 1 day and 2 minutes
REQUIREMENT/S: Letter of request addressed to:
Dr. Alice Utlang
City Veterinarian; stating
- client’s name, address, telephone number,
number of pets to be surrendered and reason
why pets are being surrendered
1.Submit letter of request
or directly call DVMF.
2. Ask whether the pets
will be picked up or if you
will be the one to bring
them to the City Pound.
3. Wait for the scheduled
date for the pick up of
the pets or bring them to
the City Pound on the
said date.
Wait while
Person-incharge…
1. Ask question on
the request.
2. Schedules the
pick up.
3. Picks up the surrendered pet.
Approach
…
It will
take…
1 min.
1 min.
Suzett
Galinggaling
1 day
City of Cebu
13
DESCRIPTION
: This service allows interested parties to adopt dogs
and/ or animals which have been impounded and
which are not claimed by the owner.
 CLIENT/S : General Public
Suzette Galinggaling
Dr. Ma. Antonia J. Zamora
Dr. Jennifer Laurente
233-5675/ 232-4483
x LOCATION : Department of Veterinary Medicine


FEE
: 150.00– Registration Fee
1. Visit DVMF to
choose pet and fill
out adoption form.
2. Pay registration
fee.
3. Wait until your
chosen pet is vaccinated and collared
and the vaccination
card is issued.
4. Bring your new
pet home.
Wait while
Person-in-charge…
1. Checks the filled
up form and evaluate the adopter.
2. Issues official
receipt
of
the
amount paid
3. Vaccinate the pet
and issue collar and
vaccination card.
Approach …
S. Galinggaling/
Dr. J.Laurente
CTO Collector
assigned to
DVMF
Suzett A. Galinggaling/Dr.
Jennifer
Laurente
It will
take…
2 mins
2 mins.
5 mins.
4. Allows client to
bring the pet.
City of Cebu
14
ANIMALS/ PETS
HOW TO ADOPT IMPOUNDED PETS
BUSINESS
B
USINESS
City of Cebu
15
DESCRIPTION
: Application of New BusinessAs per Section 5 of the Revised Omnibus Tax Ordinance of the City of Cebu:
“..any person desiring to engage in any business,
trade, occupation or calling shall first submit an
application on a form prescribed for the purpose, to
the City Mayor, for the corresponding permit.
…the business permit is to ensure the payment of
the taxes and related fees to the city, as well as to
regulate business activities for security, sanitary,
safety and propriety purposes.
Renewal of Business Permit
“..Application for renewal of license or permit
shall be filed or registered on or before January
20 of each year (Sec. 5, Revised Omnibus Tax Ordinance of the City of Cebu).”
The business permit is renewed, without regards
to the date of issue, from January 1-20 of every
year. This is also in consonance with Section 8 of
the Revised Omnibus Tax Ordinance of the City of
Cebu which states that:
“All business taxes, fees, or charges imposed under this Ordinance shall accrue on the first day of
January of each calendar year as regards persons
then liable. Unless otherwise specified, all business taxes are payable at the option of the taxpayer, either, annually, on or before the twentieth
of January, or quarterly, on or before the twentieth of January, April, July and October.”
Application for the permit beyond the twentieth
of January of the current year will be subject to
the payment of penalties, interests and surcharges on top of the business taxes and fees.
City of Cebu
16
BUSINESS
HOW TO APPLY FOR NEW/ RENEWAL OF
BUSINESS PERMIT
BUSINESS
 CLIENT/S
: Businessmen of Cebu City
 CONTACT PERSON: Zosima Sebes – Acting Division Chief
412-0000 loc 116
: 2nd Flr, Exec. Bldg / Business Taxes & Fees Division
Cebu City Hall
AVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM
Renewal: Annually, from January 1 – 20. Those
renewing beyond this period are subject to
additional surcharges and/or penalties.
x LOCATION



DURATION OF THE SERVICE:
REQUIREMENTS:
Application of New Business
I. For the Issuance of Tax Assessment:
1. Mayor’s Business Permit Application form duly
filled-up (with sketch at back portion of the
form) and notarized
2. Single Proprietors - Certificate of Registration
from DTI (if DTI Certification not yet release,
duly received application form is acceptable)
3. Partnership, Corporation, Association, Foundation, etc. – Certificate of Registration, Articles of
Incorporation & By-Laws of SEC
4. Cooperative- Certificate of Registration
II. For the Issuance of Business Tax Payment Certificate:
1. Tax Assessment
2. Original Copy of Official Receipt of Payment for
Business taxes, fees and other charges
3. Original copy of the Community Tax Certificate
for the current year
City of Cebu
17
REQUIREMENTS
:
III. For the Issuance of Mayor’s Business Permit (must be
complied within 60 days from the date of the issuance of
BTPC)
1. All of the documents enumerated under I and II
above
2. Barangay Clearance where the business location belongs with official receipt of payment
3. Sanitary Permit (while waiting for the release because it is after inspection, employer and employees
will have Chest X-Ray and present it to City Health
department to claim Health Cards)
4. Real Property Tax Clearance or Certificate of No Delinquency, if the permittee owns the area of business
5. Contract of Lease, if the permittee rents the area of
the business
6. Taxpayer’s Identification Number of the Permittee
7. BIR Certificate of Registration with proof of payment
(Php500) of the Business
8. Business Clearance from SSS, PhilHealth and Pag-IBIG
9. Requirements from National and/or Local Government relative to the kind of business applied for (This will
be known after inspection)
I. For Assessment
1. Duly filled-out Application Form
2. Previous year's Tax Payment Verification Sheet
(TPVS)/ledger
II. For the Temporary Mayor’s Business Permits
1. Official Receipt of payments made
2. Present year Community Tax Certificate (CTC)
3. Previous year Mayor’s Business Permit
City of Cebu
18
BUSINESS

BUSINESS
BUSINESS PERMIT

REQUIREMENTS :
III. For securing the Business Permit
1. Previous year BP, with O.R.
2. SSS Clearance
3. Barangay Clearance
4. Sanitary Permit
5. Contract of Lease (if applicable)
6. PHILHEALTH Clearance
7. PAG-IBIG Clearance
FEE/S
:
Application of New Business
Business Taxes
- 0.0005 x Capital
Investment
Permit Fee
- 0.002 x Capital
Investment
City Health Inspection Fee - Based on Capital
Investment (max. Php 50)
Zoning Fee
- Based on Capital
Investment (max. Php 550)
Food & Drug Fee (in case business is food related)
- Based on Capital
Investment (max Php 150)
Fire Department Fee
- 10% of Total Regulatory
Fees
Garbage Fee
- Based on the Nature and
Area of the Business
(Ordinance # 2018: Omnibus Tax
Code-Imposition of Garbage Fee)
Community Tax Certificate - Php 20 (2% interest per
month for late cedulas
for single proprietorship)
Corporate Cedula
Php 500 (Basic Only)
City of Cebu
19
FEE/S
:
- Application for renewal filed after January 20 shall
subject the applicant to a penalty of 1/20th of 1%
of the capital investment (Sec. 5, Revised Omnibus Tax Ordinance of the City of Cebu).
- Further, except as otherwise provided, payments
of taxes, fees or charges made after the 20th of
January shall be subject to surcharges of 25%
plus interest at the rate not exceeding 2% per
month of the unpaid taxes, fees or charges including surcharges...(Sec. 20, Revised Omnibus
Tax Ordinance of the City of Cebu).
1. Ask for the BP
Application Form
and your Priority
Number from the
Front Desk Clerk/
Secretariat and fill it
out.
2. Ask for your Tax
Payment TPVS from
the Clerk in the Verification Area.
Wait while
Person-in-charge…
Approach
…
It will
take…
1. Hands out the
application form for
Business Permits
and the Priority
Number.
Violeta
Arranchado
Less than
a minute
2. Prints out the
TPVS of the business establishment.
Junafer
Aquino
Hernane
Alguno
3-5 minutes
Arthur
Echavez
City of Cebu
20
BUSINESS
BUSINESS PERMIT
BUSINESS
Wait while
Person-incharge…
3. When your number is called, give
the Application
Form, together with
the TPVS and previous year’s Mayor’s
Permit (for renewal),
to the assigned
evaluator for the
assessment of the
business taxes and
related charges.
3. Assess the
Gross Annual
Income of the
Business Establishment.
4. Receive the
signed/approved
assessment sheet
from the evaluator.
4. Release the
approved assessment of
business taxes
and fees to the
client.
5. Issues the
Official receipt
for the payments made.
5. Pay the business
taxes and other related charges at windows marked
“Business Taxes
only”.
6. Claim your Temporary Business Permit.
Approach …
Evaluators:
Monina Paires
Zosima Sebes
Ethel Porcadilla
Sherilyn Bandolon
6. Releases the
Temporary
Business Permit
after verification of supporting documents.
Monina
Paires, Zosima
Sebes, Ethel
Porcadilla
Sherilyn Bandolon
Designated
collector
Victoria
Holganza
It will
take…
Waiting
time of 5-30
minutes,
depending
on the volume of applicants
entertained;
Evaluation
takes about
5-15 minutes
Less than a
minute
15-20 minutes
15-30 minutes
City of Cebu
21
It will take…
The business
owner/
applicant is
allowed a 30day allowance
to comply the
regulatory
requirements.
Less than a
minute
3-5 minutes
5 minutes
NOTE:
Application for New Business is subject for inspection of the Business area by the Joint Inspection
Team.
City of Cebu
22
BUSINESS
Wait while
Approach
Person-in…
charge…
7. Comply with the regulatory requirements.
a) SSS Clearance – this can be processed from within/
near the BP renewal area.
b) Barangay Clearance with O.R.
c) Contract of Lease (if applicable)
d) Previous Business Permit, with O.R.
e) Sanitary Permit – owner has to apply @ CHD and
wait for the inspection report from the inspection
team.
8. Submit the regulatory 7. Evaluates
Verifiers:
requirements to the
the supportVictoria
Verifier.
ing docuHolganza
ments.
Hernane
Alguno,
9. Wait while the Veri8. Approves
Arthur
fier approves and enthe printing
Echavez,
dorses the printing of
of the PerSherilyn
the Permanent Business manent BusiBandolon
Permit.
ness Permit.
10. Receive the perma9. Releases
Releasing
nent business permit
the Business
Clerk
(renewal) from the BP
permit to the
from the
releasing Clerk.
client.
Mayor’s
Permit
Section
BUSINESS
HOW TO REGISTER AND GET LICENSE FOR MEAT
HANDLER AND PERSONNEL OF SLAUGHTERHOUSES
DESCRIPTION
:This service ensures that all meat handlers or helpers operating in Cebu City pass the standards set by
DVMF. It also ensures that Butchers and Entrail
Cleaners of Private Slaughterhouses and Meat Handlers of Meat Shops, Meat Dealers and Meat Processors are registered to certify that they are physically
fit to handle meat products sold to general public.

: Owners of private slaughterhouses, meat handlers
and personnel of slaughterhouse
CLIENT/S
Analyn P. Calungsod, MI-III
419-1200 ; 232-4483
x LOCATION : Department of Veterinary Medicine

 AVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM



DURATION OF THE SERVICE: 3 days
REQUIREMENTS:
1. Health Card
2. Police Clearance
3. Sanitary Permit
4. Business Permit
FEES
: a. Meat Shop Operator
P400.00
a. Meat Stallholder
250.00
b. Meat Dealer/Supplier 350.00
c. Meat Vendor
150.00
d. Meat by Products Processor350.00
e. “Butchers /Entrail Cleaners, Meat Handlers, Meat
Dealers and Meat Processors” - 150/ person
City of Cebu
23
Follow these
steps…
1. Submit photocopies of the
requirements at
DVMF office.
Wait while
Person-incharge…
1. Checks the
requirements.
2. Present the
original copies
of the requirements
2. Verifies the
authenticity
of
the photocopies
by
comparing
with the original.
3. Pay registration fee
3. Issue official
receipt of the
amount paid.
4. Get Registration Certificate
4. Issue the Registration Certificate
Approach …
It will
take…
Annalyn
Calungsod
1 day
BUSINESS
CTO Collector
assigned at
DVMF
Annalyn
Calungsod
2 days after paying
the registration fee
City of Cebu
24
BUSINESS
HOW TO REGISTER & GET OF PRIVATE
SLAUGHTERHOUSES
DESCRIPTION
:This service enables private slaughterhouses to formally and legally operate in Cebu City.

: Owners of private slaughterhouses operating within
CLIENT/S
Cebu City
419-1200 ; 232-4483
x
LOCATION
: Department of Veterinary Medicine




DURATION OF THE SERVICE: 4 days and 3 minutes (DVMF only)
REQUIREMENT/S:
a. Sanitary Permit
b. Business Permit
FEE
:
Php 5,000.00– Registration Fee
City of Cebu
25
1. Process business
permit at CTO, Cebu
City Hall. (Follow steps
on “ How to apply
business permit, p. 16”
2. Bring the first endorsement given by
the business permit
section to DVMF.
3. Wait until the date
of inspection.
4. Let the inspectors
check the location.
5. After inspection, get
the inspection report
and 2nd endorsement.
6. Photocopy business
permit and sanitary
permit.
7. Pay the registration
fee.
8. Submit photocopies
of business and sanitary permit.
9. Get Registration
Certificate
Wait while
Person-in-charge…
1. Receives and
checks the documents given.
2. Reminds the
client on the date
scheduled.
3. Inspects the location.
4. Checks the documents given.
5. Instructs the
client on the number of copies to be
produced.
6. Issues official
receipt of the fee
paid.
7. Checks the documents submitted.
8. Issues the Registration Certification
Approach
…
Business
Permit
Section at
CTO
Annalyn
Calungsod
It will
take…
Maximum of 2
days
from the
submission of
1st endorseme
nt
2 days
CTO Collector
assigned
to DVMF
Annalyn
Calungsod
2 mins.
1 minute
Within
the day
City of Cebu
26
BUSINESS
HOW TO REGISTER ADMISSION TICKETS OF
MOVIEHOUSES
BUSINESS
DESCRIPTION
:This service exists to ensure that the tickets used in
the movie houses are not recycled and that they
corresponding amusement taxes have been paid.
 CLIENT/S : Business men of Cebu City
Ofelia Villares (Section Chief)
412-0000 loc. 110
x
LOCATION
:
2nd floor City Treasure’s Office - Amusement Tax

Section, Executive Building, Cebu City Hall



REQUIREMENT/S: Bundles of movie house tickets
List of the serial number of the tickets
1. Submit the bundles/boxes of movie
house tickets to the
Clerk.
2. Wait while the clerk
stamps the tickets with
the City Treasurer's
name.
3. Claim the signed
and registered admission tickets from the
Clerk.
Wait while
Person-in-charge…
Approach
…
It will
take…
1. Records the serial
numbers of the tickets submitted for
registration.
Ofelia Villares
Jessie
Valenzuela
Less
than a
minute
2. Stamps the registered tickets with the
City Treasurer’s
name.
Jessie
Valenzuela
30
minutes
3. Releases the
signed and registered admission tickets to the promoter/
client.
Rodolfo
Matas
Less
than a
minute
City of Cebu
27
DESCRIPTION
:This service is to ensure that the weights and
measures (weighing scales, gasoline pumps/
nozzles, and meter sticks) used by business establishments are accurate and reliable at all times,
pursuant to Sec. 148 of RA 7160 and Sec. 54-55 of
the City Tax Ordinance No. LXIX.
 CLIENT/S :Business men of Cebu City using weights/measures
 CONTACT PERSON/S: Judeline Cabataña
412-0000 loc. 115
: Ground floor Executive Building, Cebu City Hall
AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM
x LOCATION



REQUIREMENTS: Weighing scales
Official receipt for the payment of the registration fee
1. Client brings the
weighing scales and
other similar devices.
2. Client pays the
amount due for the
calibration windows
with “Miscellaneous
permits only”.
3. Client claims the
registered weight and
measure from the
personnel assigned.
Wait while
Person-in-charge…
1. Calibrates the
weights and measures
for assessment.
2. Issues the Official
Receipt for the payments made.
3. Places stickers on
the calibrated weights
and measures and
releases the same to
the client.
Approach
…
Judeline
Cabata
It will
take…
Less
than a
minute
Designated
Cashier
Maximum
of 5
minutes
Judeline
Cabataña
10-15
minutes
City of Cebu
28
BUSINESS
HOW TO REGISTER WEIGHTS AND MEASURES
HOW TO GET MARKET AND NO DELIQUENCY
CERTIFICATIONS
BUSINESS
DESCRIPTION
:This service is in line with the compliance of the renewal / application of new permit or for the purpose
of electrical and/ or water connection.
 CLIENT/S : Legitimate Stallholder—Market
Raquel B. Arce; Market Administrator
253-1324 / 256-2620
x LOCATION : Market Operation Division (MOD) Office
2nd floor, Gotiaco Building



DURATION OF THE SERVICE: 19 minutes & 40 seconds
REQUIREMENT/S:
a. Community Tax Certificate (Cedula) based on gross
income current year
b. Payments of Stall Rentals
c. Certificate from the Cooperative/ Association
where he/ she is a member
FEE/S : 40.00 for Market Certification
Follow these
steps…
1. Submit all
requirements.
Wait while
Person-in-charge…
1. Assesses papers submitted
2. Checks records of market inventory.
3. Forwards assessed
papers to another clerk.
4. Checks stall rental record in the logbook.
Approach …
It will
take…
Mercedes
Flores
Betty Quiros,
Lucia
Cabañes,
Susan Guerra
15
minutes
City of Cebu
29
Follow these
steps…
2. Pay P40.00
for Market Certifications & No
delinquency.
3. Give OR to
clerk for the
issuance of
Market Certification.
4. Get & give
the Market Certification
to
another
clerk
holding the record of stall
rental for countersign.
Wait while
Person-incharge…
5. Issues Official
Receipt (OR) to
legitimate
stallholders.
6. Interviews stallholder as to purpose on market
certification.
7. Issues & countersigns the market
certification .
8. Countersigns the
certification as to
“no record of delinquency” and forwards it to Market
Administrator for
signature.
9. Signs the Market
Certification.
Approach …
It will
take…
Assigned
collector
30
seconds
Mercedes
Flores
3
minutes
Betty Quiros,
Lucia
Cabañes, Susan
Guerra
Raquel Bohol–
Arce,
Market Administrator
Arnel Quirano,
Asst. Market
Admin.
5. Receive the
release market
certification.
10. Releases
Certification.
the
Mercedes
Flores
30
seconds
30
seconds
10
seconds
City of Cebu
30
BUSINESS
HOW TO GET SUBDIVISION DEVELOPMENT PERMIT
BUSINESS
DESCRIPTION
:This service determines if location is allowed to be
developed as subdivision.
 CLIENT/S : Cebu City Constituents
Niceforo N. Iroy / Rolando Salazar, Jr.
253– 2217
x LOCATION : City Planning and Development Office (CPDO)
Land Use and Zoning Division
3rd Floor, Legislative Bldg., Cebu City Hall



DURATION OF THE SERVICE: Minimum of (1) one month
& 30 mins.
REQUIREMENT/S:
a. Development plan
b. Barangay Resolution
c. ECC and Approved SP Resolution
FEES
: Per schedule of fees from HLURB and
City Ordinance 1656
1. Get and fill out
“Development Permit
application form” at
CPDO office.
2. Submit application
form with pertinent
documents.
Wait while
Person-incharge…
1. Receives filled–
out application
form with pertinent documents.
2. Reviews documents.
Approach
…
It will
take…
Rolando
Salazar, Jr.
30
minutes
City of Cebu
31
Wait while
Person-incharge…
3. Follow– up on schedule for ocular inspection.
3. Assigns personnel for the ocular
inspection.
4. On the scheduled
date, be at the designated area.
4. Conducts Ocular inspection and
evaluation.
5. Goes back to
the office and
issue
Development Permit.
Approach …
It will
take…
Rolando
Salazar Jr.
Minimum
of one
month
5. Receive the
approved Development
Permit.
City of Cebu
32
BUSINESS
HOW TO APPLY FOR RETIREMENT OF BUSINESS
OPERATIONS
BUSINESS
DESCRIPTION
: As per Section 12 of the Omnibus City Tax Ordinance:
“..any person who desires to retire from his business,
trade, occupation or calling, may do so by surrendering his license or permit to the City Treasurer within
ten (10) days from the date of the last entry in his
books of accounts, and by filing the corresponding
returns or statement of gross sales or receipts for
determination of the taxes due. If the tax paid during
the year be less than the tax due on said gross sales
or receipts of the current year, the difference shall be
paid before the business is considered officially retired.”
“..For failure to surrender the license or permit within
the period herein prescribed, the business or occupation shall be deemed as being continued, and the
taxes or fees corresponding, at least, to the succeeding quarter shall become due and payable.”
 Business owners whose businesses have
stopped operating are required to apply for
business retirement in order to bring their business records to a close.
 The aim of the service is also to verify that these
business establishments that have terminated
their operations do not have any existing balances in our records, as well as to check the authenticity of the application.
 CLIENT/S : Businessmen of Cebu City
 CONTACT PERSON: Zosima Sebes – Acting Division Chief
412-0000 loc 116
: 2nd Flr, Exec. Bldg / Business Taxes & Fees Division
Cebu City Hall
x LOCATION

DURATION OF THE SERVICE: 2 weeks & 23 minutes
City of Cebu
33

REQUIREMENTS
:
1. Previous Business Permit with Official Receipt (O.R.)
2. Verification Sheets/Assessment Sheets Community Tax
Certificate (cedula)
1. Ask for the Application Form for retirement
and fill out.
2. Submit the application
form, together with the
supporting documents
needed.
4. Wait for the Inspection Team to inspect the
business establishment
certificate of authority.
5. Pay for the remaining
business tax balance to
the Cashier (if any). Window/s which indicates
“Business Tax Payments
6. Submit the Official
Receipt of the payment
made to the verifier.
7. Claim approved business retirement.
It will
take
…
Less
than 3
minute
Wait while
Person-in-charge…
Approach
…
1. Assigned person
checks the business
records of the establishment for any
unpaid tax balances.
Victoria
Moneva
4. Inspects the
business establishment to validate its
claim for retirement.
5. Designated Collector issues the
Official Receipt for
the payments
made.
Assigned
Inspectors
Maximum
of 2
weeks
Designated
cashier
Maximum
of 5
minutes
7. Releases the
approved Retirement certificate to
the client.
Victoria
Moneva
Less
than
15
minutes
City of Cebu
34
BUSINESS
HOW TO APPLY FOR RETIREMENT OF BUSINESS
OPERATIONS
CIVIL DOCUMENTS
C
IVIL DOCUMENTS
City of Cebu
35
DESCRIPTION
:This service caters to filing and registration of all
registrable documents of birth, judicial decrees and
legal instruments updating records on file and keep
and preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Parents or authorized representative
Atty. Evangeline T. Abatayo, Civil Registrar
Louella N. Dejito , Registration Officer
232-6664
x LOCATION : Office of the City Civil Registrar (OCCR)

Cebu City

 DURATION OF THE SERVICE: 26 minutes & 30 seconds
 REQUIREMENT/S: none
Follow these
steps…
1. Submit
accomplished
Certificate of
Live Birth
(COLB).
2. Get copy of
registration of
live birth.
Wait while
Person-in-charge…
1. Reviews COLB entries according to
guidelines.
2. Assign Registry
Number to COLB and
forwards COLB for
signatory.
3. Signs the COLB.
4. Clerk segregates
and give copy to parent or representative.
Approach …
It will
take…
7 min
Fielma
Manigbas
3 min.
Ridolito Ybañez
Oscar B. Molo,
15 min.
Fielma
Manigbas
1.5 min.
City of Cebu
36
CIVIL DOCUMENTS
HOW TO REGISTER LIVE BIRTH
CIVIL DOCUMENTS
HOW TO APPLY FOR LATE REGISTRATION OF BIRTH
DESCRIPTION
: This service caters to applicants for delayed filing
and registration of birth.
 CLIENT/S : Parents or any authorized representative
232-6664
x LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City



REQUIREMENT/S:
a.
b.
c.
d.
e.
Accomplished Certificate of Live Birth (COLB) in
four copies, original signatures affixed;
Backside of COLB (Affidavit for Delayed Registration of Birth) must be accomplished and notarized or subscribed by authorized Officer;
Certificate of No Record issued by Civil Registrar;
Negative Certification issued by National Statistics Office;
Any two of the ff: documentary evidences,
showing Name of Child, Name of Mother and
Name of Father, to wit:
 Baptismal Certificate
 School Record
 ITR of Parents
 Insurance Policy
 Medical Records
 COLB of children, if any;
 Voter’s Certification
City of Cebu
37

REQUIREMENT/S:
f. Marriage Certificate of applicant if above 18 y.o. and
applying for himself/herself;
g. If Illegitimate during birth of child, and the mother is not
the applicant/informant attach:
Affidavit Stating the whereabout of the mother
Affidavit of two disinterested persons attesting to
the circumstances of the birth of the child
FEES
:
1. Late Registration fee ..................P 250.00
2. Live Birth Form fee .....................P 50.00
1. Submit accomplished
COLB and supporting papers to Window 4
(Delayed Registration)
2.Pay fees at Window 3.
3. Submit O.R. to Delayed
Registration section.
4. Get return slip for
scheduled release of COLB
copy after 10-day posting
5. Get approved copies of
COLB
Wait while
Person-incharge…
Approach
…
1. Receives and
assess papers.
Ponciana
Sabal
2. Issues Official
Receipt (OR).
3. Logs OR.
4. Issues return
slip.
5. Posting of Delayed Registration
for 10 days per
Adm. Order 1, s.
1993
6. Releases COLB
copy.
CTO personnel
Ponciana
G. Sabal
Geraldine
Hortelano
Ponciana
Sabal
City of Cebu
It
will
take
…
13
min.
10
min
10
minutes
10
days
5
min.
38
CIVIL DOCUMENTS
HOW TO APPLY FOR LATE REGISTRATION OF BIRTH
CIVIL DOCUMENTS
HOW TO GET BIRTH CERTIFICATES/ RECORDS
DESCRIPTION
:This service issues certifications related to the birth
as on file with the Civil Registry Office, certified
transcription, certified copies of records on file per
Administrative Order 1, s. 1993 of Act 3753.

: Cebu City residents—Parents or
authorized representative
CLIENT/S
Oscar B. Molo, Registration Officer
232-6664
x



LOCATION
: Office of the City Civil Registrar (OCCR)
Cebu City
REQUIREMENTS:
a.
b.
Valid ID with pictures
Authorization Letter w/ valid ID of document owner/parents for authorized representative
FEES
:
a. Php 50.00 for local use;
b. Php 100.00 for use abroad
City of Cebu
39
Follow these
steps…
1. Get request
forms (RF) form
W1 and fill-up
data
2. Pay at Window 3
3. Submit RF
and OR to Window 2 for verification of ID,
authorization
letters and data
and assignment
of Transact No.
4. Place accomplished RF in
box at window 9
5. Wait at the
bench for your
name to be
called.
6 Get issued
document/s at
Window
10
when called.
Wait while
Person-incharge…
1. Hand over
request form.
Approach …
It will
take…
Janice
Dingding,
Window 1
2 min
2. Issues Official
Receipt (OR).
CTO personnel
10 min
3. Receives and
assess documents
submitted.
4. Assigns Transaction number.
Jerene Montejo
/
Romeo
Tumulak
5. Searches the
record, encodes,
prints and have it
signed
Fredie Lanurias
6. Releases
document.
Linda Englis
Carlos Pahugot
Glenda Gaviola
Narmie Balo
Richie Arnibal
Luz Cugay
CIVIL DOCUMENTS
5 min.
3 min.
10 min
3min
City of Cebu
40
CIVIL DOCUMENTS
HOW TO APPLY FOR MARRIAGE LICENSE
DESCRIPTION
:This service caters to filing for marriage license as a
pre requisite for marriage, judicial decrees and legal
instruments updating records on file and keep and
preserve them per Administrative Order 1,
s. 1993 of Act 3753.

: Both or Any of the couple must be a
CLIENT/S
Cebu City resident
x
232-6664

LOCATION : Office of the City Civil Registrar (OCCR)

Cebu City



DURATION OF THE SERVICE: 11 days& 45 minutes
REQUIREMENT/S:
a.
b.
c.
d.
e.
At least (2) valid ID of applying couple upon their personal appearance (strictly required);
Valid ID of parents upon personal appearance (strictly
required)
and fill-up of Parental Consent (For 18-21 years old) or
Parental Advice (for 22-25 years old) duly verified and
taken oath to in front of the Civil Registrar (5-20 mins.)
which must be signed if identity is affirmed.
Accomplished Parental Consent or Parental Advise (for
those couples who are required).
Birth Certificate (NEW) – 1 original & 2 photocopies;
Certificate of Attendance to Pre-Marriage Seminar by
CHD- 1 original & 2 photocopies;
City of Cebu
41
REQUIREMENT/S:
f. Cedula (Residence Certificate) with signature – 1 orig.
& 2 photocopies;
g. Barangay Certificate – 1 original & 2 photocopies
h. CENOMAR (Certificate of No Marriage, issued by the
National Statistics Office (NSO))- 1 orig. & 2 photocopies;
Additional Documents for WIDOW/ WIDOWER
1. Death Certificate of deceased spouse, issued by the
Local Civil Registrar or National Statistics Office – 1
orig. & 2 photocopies;
2. CENOMAR issued by National Statistics Office – 1 orig.
& 2 photocopies;
Additional Documents for those with ANNULLED MARRIAGE
1. Certificate of Finality of Annulment, Issued by the
Court – 1 orig. & 2 photocopies;
2. Certificate of Registration from the Civil Registrar who
registered the Annulment papers – 1 orig. & 2 photocopies;
Additional Documents for FOREIGN APPLICANTS
1. PASSPORT I.D. – 2 photocopies (present the original
for counterchecking)
2. Stamped or Printed DATE OF ARRIVAL (Latest) on the
passport – 2 photocopies
3. Certificate of Legal Capacity to Marry issued by the
foreigner’s diplomatic official in the Philippines – 1
original & 2 photocopies;
4. (FOR DIVORCED APPLICANTS) – Divorce Decree
(translated if in non-english content);
5. If foreigner is a widow/widower, same requirements
above applies;
6. If applicant is naturalized citizen, Naturalization Papers – 2 photocopies (present original for countercheck)
City of Cebu
42
CIVIL DOCUMENTS

CIVIL DOCUMENTS
FEES :For Filipino applicant:
Seminar Fee ................... P 100.00
Marriage Application ....... P 100.00
Marriage License Fee ..... P 50.00
For Foreigner applicant:
Legal Capacity Registration … P 1,000.00
Seminar Fee ........................... P 100.00
Marriage Application ...............P 100.00
Marriage License Fee ............. P
50.00
1. Proceed to City
Health—HRDO to get
schedule
for
PreMarriage Seminar
2. Pay at Window 3.
3. Attend Pre-Marriage
Seminar on scheduled
date by CHD & DSWS.
Bring O.R. (please see
Orientation -Marriage
counseling service.)
4. Get Application for
Marriage License (Form
90) during seminar.
5. Get Certificate of
Attendance after seminar.
Wait while
Person-in-charge…
1. Informs client of
the schedule of the
Pre- Marriage Seminar.
Approach
…
It will
take…
CHD
Personnel
3 min.
2. Issues Official
Receipt (OR).
3. Facilitates Pre–
Marriage Seminar.
CTO
personnel
4. Gives you Form
90.
Manuelito
Fajardo,
2nd Floor,
Marriage
Section
5. Gives you Certificate of Attendance
of the Pre– Marriage Seminar.
CHD
Personnel
CHD
Personnel
10 min
1 day
5 min.
7 min.
City of Cebu
43
Wait while
Person-incharge…
6. Fill-up information on
Application for Marriage
License, attach supporting documents and submit to Marriage Section.
7. Submit filled out form
and documents.
6.
Receives and
assess form
and attached documents.
8. Get claim slip with
schedule for return.
7. Issues Claim
Slip.
9. Wait for Posting Period
to transpire
8. Post names.
9. Issues Marriage License.
10. Releases
Marriage License.
10. Get Marriage License
and copies of application
from Marriage section
Approach
…
It will
take…
10 min
Arlene
Basalo
5 min.
10 days
Rosienisa
Agot
5 min.
City of Cebu
44
CIVIL DOCUMENTS
HOW TO APPLY FOR MARRIAGE LICENSE
CIVIL DOCUMENTS
HOW TO REGISTER MARRIAGES
DESCRIPTION
registrable documents of marriages, judicial decrees
and legal instruments updating records on file and
keep and preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Couples or their authorized representative
232-6664
x
 LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City

Follow these
steps…
1. Submit
accomplished
Certificate of
Live Birth
(COM).
2. Get copy of
registration of
marriage.
Wait while
Person-in-charge…
1. Reviews COM entries
according to guidelines.
2. Assign Registry Number
to COM and forwards COM
for signatory.
3. Signs the COM.
4. Clerk segregates and give
copy to couple or representative.
Approach
…
It will
take…
7 min
Rosienisa
Agot
3 min.
Atty.
Evangeline
Abatayo
Fielma
Manigbas
15 min.
1.5 min.
City of Cebu
45
DESCRIPTION
: This service issues certifications related to marriages as on file with the Civil Registry Office, certified transcription, certified copies of records on file
per Administrative Order 1, s. 1993 of Act 3753.
 CLIENT/S : Cebu City residents
232-6664
x
Cebu City


LOCATION
REQUIREMENT/S:
a.
b.
Valid ID with picture
FEES
:
City of Cebu
46
CIVIL DOCUMENTS
HOW TO GET MARRIAGE RECORDS
CIVIL DOCUMENTS
Follow these
steps…
1. Get request
forms (RF) from
W1 and fill-up
data.
2. Pay at
Window 3.
3. Submit RF and
OR to Window 2
for verification
of ID, authorization letter &
data and assignment of Transact
No.
4. Submit RF to
2nd Floor,
Marriage Section
5. Wait as record
is searched, encoded
and
printed out.
6. Get issued
document/s
when called and
acquire
signature of RO IV at
Window
10,
ground floor.
Wait while
Person-incharge…
1. Hand over
request form.
Approach …
It will
take…
Janice
Dingding,
window 1
2 min
2. Issues Official
Receipt (OR).
3. Receives and
assess documents
submitted.
CTO personnel
10 min
5. Searches the
record, encodes,
prints and have it
signed
Manuelito
Fajardo
3 min.
Manuelito
Fajardo
10 min
Jerene Montejo
/
Romeo
Tumulak
5 min.
Arlene Basalo
6. Releases
document.
3min
Oscar B. Molo
City of Cebu
47
DESCRIPTION
CIVIL DOCUMENTS
HOW TO APPLY FOR LATE REGISTRATION
OF MARRIAGES
:This service caters to applicants for delayed filing
and registration of marriages.
 CLIENT/S : Married couples or Authorized representative
232-6664

Cebu City



DURATION OF THE SERVICE: 10 days & 35 minutes
REQUIREMENT/S:
a.
b.
c.
d.
e.
FEE/S:
Accomplished Certificate of Marriage (COM) in four copies, original signatures affixed;
Certificate of No Record issued by Civil Registrar – 1 orig.
& 2 photocopies
A copy of the Marriage Contract obtained by the couple
from the marriage ceremony with License or Affidavit of
Art. 34 – 1 orig. & 2 photocopies;
Affidavit executed by the Church/Solemnizing Officer
attesting to the existence of the marriage ceremony and
the reason for the delayed registration OR Affidavit executed by the couple attesting to the marriage and the
reason for the late submission – 1 orig. & 2 photocopies
1.
2.
Late Registration fee ..................P 250.00
‘Marriage’ Form fee .....................P 50.00
City of Cebu
48
CIVIL DOCUMENTS
Wait while
Person-incharge…
COM and supporting papers to 2nd Floor Marriage
Section.
1. Receives and
assess papers.
2. Pay fees at Window 3.
2. Issues Official
Receipt (OR).
4. Submit O.R. to Marriage Registration section.
3. Logs OR.
4. Issues return
slip.
scheduled release of COM
- copy after 10-day posting
for 10 days per
Adm. Order 1, s.
1993
COM
6. Releases COMcopy.
Approach
…
Rosienisa
Agot
It will
take
…
10
min.
CTO
personnel
Rosienisa
Agot
10
min
10
minutes
10
days
5 min.
City of Cebu
49
DESCRIPTION
registrable documents of death, judicial decrees and
legal instruments updating records on file and keep
and preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Relative of the deceased/ authorized representative
232-6664

Cebu City

 REQUIREMENT/S : none
Follow these
steps…
1.
Submit
accomplished
Certificate of
Death (COD).
2. Get copy of
registration of
death.
Wait while
Person-in-charge…
1. Reviews COD entries according to
guidelines.
2. Assign Registry
Number to COD and
forwards COD for signatory.
3. Signs the COD.
4. Clerk segregates
and give copy to representative.
Approach …
It will
take…
7 min
Gemma Estrera
3 min.
Oscar B. Molo,
15 min.
Gemma Estrera
1.5 min.
City of Cebu
50
CIVIL DOCUMENTS
HOW TO REGISTER DEATHS
CIVIL DOCUMENTS
HOW TO APPLY FOR LATE REGISTRATION OF DEATH
DESCRIPTION
: This service caters to applicants for delayed
filing and registration of deaths.

: Relatives of deceased or Authorized
CLIENT/S
representative
232-6664
x LOCATION

Cebu City



REQUIREMENT/S:
a.
b.
c.
d.
e.
f.
Accomplished Certificate of Death (COD) in four
copies, original signatures affixed;
Backside of COD (Affidavit for Delayed Registration of Death) must be accomplished and notarized or subscribed by authorized Officer;
Certificate of No Record issued by Civil Registrar;
Death Certificate issued from the church;
Affidavit executed by the Hospital/clinic the
nearest relative or the person having administrator or attendant at death if death occurred in
the said institution or under the care of the attendant; In default of the afore-mentioned the
Affidavit shall be executed by the default, shall
be executed by charge of the patient.
City of Cebu
51
FEES
:
1.
2.
Late Registration fee ..................P 250.00
‘Death’ Form fee .....................P 50.00
Wait while
Person-incharge…
COD and supporting papers to Window 9
(Delayed Registration)
1. Receives and
assess papers.
2. Pay fees at Window 3.
2. Issues Official
Receipt (OR).
4. Submit O.R. to Death
Registration section.
3. Logs OR.
4. Issues return
slip.
scheduled release of CODcopy after 10-day posting
for 10 days per
Adm. Order 1, s.
1993
COD
6. Releases CODcopy.
Approach
…
Glenn
Morales
It will
take
…
13
min.
CTO
personnel
Glenn
Morales
10
min
10
minutes
10
days
5 min.
City of Cebu
52
CIVIL DOCUMENTS
HOW TO APPLY FOR LATE REGISTRATION OF DEATH
CIVIL DOCUMENTS
HOW TO GET DEATH CERTIFICATES/ RECORDS
DESCRIPTION
: This service issues certifications related to
death as on file with the Civil Registry Office, certified transcription, certified copies of records on
file per Administrative Order 1, s. 1993 of Act
3753.

: Cebu City residents/
Parents or authorized representative
CLIENT/S
232-6664
x LOCATION
Cebu City


REQUIREMENTS:
a.
Valid ID with picture
b.
FEES
:
City of Cebu
53
Follow these
steps…
Wait while
Person-incharge…
Approach …
1. Get request
forms (RF) from
W1 and fill-up
data
2. Pay at
Window 3
1. Hand over
request form.
Janice Dingding
2. Issues Official
Receipt (OR).
CTO personnel
3. Submit RF
and OR to Window 2 for verification of ID,
authorization
letters and data
and assignment
of Transact No.
4. Place accomplished RF in
box at window 9
3. Receives and
assess documents
submitted.
5. Wait as record
is
searched, typed
out and signatures affixed
6 Get issued
document/s at
Window 8 when
called
Jerene Montejo
/
Romeo
Tumulak
5. Searches the
record, encodes,
prints and have it
signed
It will
take…
2 min
10 min
5 min.
3 min.
Glenn Morales
6. Releases
document.
CIVIL DOCUMENTS
10 min
3min
City of Cebu
54
CIVIL DOCUMENTS
HOW TO REQUEST FOR CORRECTION OF ENTRY/IES
OF CIVIL DOCUMENTS
DESCRIPTION
:This service caters any petition from concerned
clients for a correction of entry or change of first
name of civil documents through R.A. 9048 .
 CLIENT/S : Concerned person/s or authorized representative
232-6664
x LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City



REQUIREMENT/S:
Petition for CCE
a. Accomplished Petition Form RA9048 1.1(CCE)
b. If petitioner is not document owner or parents then
attach Power-of-Attorney;
c. Certificate of Birth (NSO copy)
d. Certificate of Birth (Local copy)
e. At least two (2) of the following:
 COMELEC Voter’s record
 GSIS or SSS record
 Driver’s License
 Land Title/Cert. Transfer of Title
 School Record
 Bank Records
 Others (as required by the Civil Registrar)
City of Cebu
55

REQUIREMENT/S:
f. Required Clearances, to wit:
 Certificate of Employment with no pending administrative case (for employed) or Affidavit of Unemployment (for unemployed applicants); Business
permit (self-employed)
 NBI Clearance
 PNP Clearance
Petition for Change of Name
a. Accomplished Petition form RA9048 4.1 (CFN)
b. If Petitioner is not the document owner or parents
then attach Power-of-Attorney;
c. Certificate of Birth (NSO copy)
d. Certificate of Birth (Local copy)
e. At least two (2) of the following public or private documents upon which correction shall be based, to wit:
 COMELEC Voter’s Affidavt/record
 Employment Record
 GSIS or SSS record
 Medical Record
 Business Record
 Driver’s License
 Land Title/Certificate of Land Transfer
 Insurance Record
 Bank passbook
 Others (as required by the Civil Registrar)
City of Cebu
56
CIVIL DOCUMENTS
OF CIVIL DOCUMENTS
CIVIL DOCUMENTS
FEE/S:
Petition for Change of Name through RA 9048
a. Filing Fee for CFN ..................... P 3,000.00
b. Mailing Fee ................................P
80.00
c. Endorsement Fee ......................P 250.00
For Migrant Petitions (Out-of-Town applications)
Migrant Petitions Fee ...................... P 500.00
Petition for CCE or CFN
and required supporting
papers to 1st Floor
RA9048 Receiving table.
Wait while
Person-incharge…
1. Receives &
assess documents.
2. Gives return
slip & endorsed
for 10-day posting.
3. Notice of Posting typed and
attached to documents, dated and
posted.
4. Posted documents are endorsed to Civil
Registrar for
Evaluation of Petition and decision.
5. Approved petition forwarded to
NSO-OCRG for
approval
Approach
…
It will
take…
Ridolito
Ybañez
10-15
min.
Elizabeth
Uriarte
5 min.
Elizabeth
Uriarte
10 days
Atty.
Evangeline
Abatayo
1 day –
5 days
Elizabeth
Uriarte
1-2
days
City of Cebu
57
Wait while
Person-in-charge…
6. Petition evaluated
by NSO-OCRG and
approval/disapproval
returned via mail to
Civil Registrar
7.Mailed
petition
received and logged
Approach
…
OCRG
It will
take…
5
months
Elizabeth
Uriarte
5 min.
8.
Approved/
disapproved petition
segregated and Certificate of Finality
prepared
9. Certificate of Finality and pertinent
documents mailed
back to NSO-OCRG
10. Final approved
petition released to
petitioner
11. Erroneous record
updated with approved correction.
April A.
Jayme
5 min.
April A.
Jayme
5 min
April A.
Jayme
15
mins.
April A.
Jayme
4 hrs.
2. Get copy of updated
civil documents.
NOTE:
Follow procedures in getting civil documents—birth, death or marriage.
City of Cebu
58
CIVIL DOCUMENTS
OF CIVIL DOCUMENTS
CIVIL DOCUMENTS
HOW TO REQUEST FOR UPDATING RECORDS
AND REGISTRATION OF LEGAL INSTRUMENTS
DESCRIPTION
:This service caters to updating of records and registration of legal instruments such as using the surname of father, legitimation of marriage, supplemental report of birth.
 CLIENT/S
: Concerned person/s or Authorized representative
For Supplemental Report of Birth the authorized person/s to file are only the following:
 Parent

Guardian

Party concerned (of legal age)
232-6664
x
 LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City



DURATION OF THE SERVICE: 1 hour & 41 minutes
REQUIREMENT/S:
A. Affidavit to Use the Surname of the Father (R.A. 9255)
a. Three (3) Original Copies (original signed) of the Affidavit
to Use the Surname of the Father (AUSF) , typewritten
and duly signed by the father;
b. Three (3) Original Copies of Affidavit of Consent of the
Mother;
c. Two (2) photocopies of birth certificate (Form 1A) or Certificate of Live Birth of the child;
City of Cebu
59
REQUIREMENT/S:
d. Any documents showing clearly the paternity between the
father and the child : (Strictly required when the name of
the father does not appear in the birth record of the child),
 Employment records (with beneficiaries);
 SSS/GSIS records
 Insurance
 Statement of Assets and Liablities
 Individual Income Tax Return of the father (ITR)
 Others (showing relationship between father and
child)
d. Three (3) original copies of Affidavit of Acknowledgement/
Recognition duly signed by the father (Strictly required
when the father does not appear in the birth record of the
child)
e. Three (3) copies of Affidavit of Consent of the Child , if the
child is 18 yrs. Old and above;
f. Show valid of both parents (i.e. SSS/GSIS, Voter’s ID, Postal
ID, Driver’s License, Passport, etc.)
B. Affidavit of Recognition (for birth records of those born before
August 3, 1988);
a. Three (3) original copies of Affidavit of Acknowledgement/
Recognition duly signed by the father (must be typewritten/
computer printout);
b. One (1) original and two (2) photocopies of Birth Certificate
(Form 1A) or Certificate of Live Birth;
c. Any documents showing clearly the paternity between the
father and the child, i.e.:
 Employment Records (showing beneficiaries);
 SSS/GSIS records
 Insurance records
 Statement of Assets & Liabilities
 Income Tax Return (ITR)
City of Cebu
60
CIVIL DOCUMENTS

CIVIL DOCUMENTS
REGISTRATION OF LEGAL INSTRUMENTS

REQUIREMENT/S:
d. Show valid ID of the parents (i.e. SSS/GSIS ID, Voter’s ID,
Postal ID, Driver’s License, Passport, etc.)
C. Affidavit of Legitimation by Subsequent Marriage
a. Three (3) original copies of Affidavit of Legitimation duly
signed by the parents (must be typewritten/ computer
printout);
b. Three (3) original copies of Affidavit of Recognition by the
father (if the father’s name does not appear in the original
birth certificate)
c. One (1) original and two (2) photocopies of the Marriage
Contract of the parents;
d. Certificate of No Marriage CENOMAR, from the Office of the
Civil Registrar-General (NSO) of both parents;
e. Two (2) original copies of Birth Certificate (Form 1A) or Certificate of Live Birth;
g. Any documents showing clearly the paternity between the
father and the child.
h. Show valid ID of the father (i.e. SSS/GSIS ID, Voter’s ID,
Postal ID, Driver’s License, Passport, etc.)
D. Supplemental Report of Birth
a. Three (3) copies of the Affidavit of Supplemental Report of
Birth with the following facts enunciated therein:
 Name of Document Owner
 Date of Birth, Marriage or Death;
 Registry Number
 Entry/entries omitted during the time of registration
 Reason for omission of the entry/ies during the
event
 Purpose in supplying the omitted data
a. Two (2) photocopies of Certificate of Birth showing omitted
data
City of Cebu
61
1. Submit required
documents to the
Court Orders/Judicial
Decree Section
2. Pay at Window 3.
3. Submit O.R. to Legal
Instruments Section.
scheduled release of
annotated Civil Registry Document copy.
5. Get updated documents with annotation
as schedule
Wait while
Person-in-charge…
1. Documents evaluated for sufficiency.
Approach
…
Rupert
Baoy
It will
take…
6 minutes
2. Issues Official Receipt (OR).
3. Receives OR and
issues return slip.
4. Assigns Registry
Number to Document.
5. Records are
searched from files
6. Updates documents & prepares
and segregates 3
copies.
7. Gives updated
documents.
CTO personnel
Rupert
Baoy
10 min
Alfredo
Seguisabal Jr.,
Rupert
Baoy
1 hour
and 15
minutes
Irish Sagarino
5 minutes
5 minutes
City of Cebu
62
CIVIL DOCUMENTS
REGISTRATION OF LEGAL INSTRUMENTS
CIVIL DOCUMENTS
AND REGISTRATION OF COURT DECREES
DESCRIPTION
:This service caters to updating of records due to
Court Orders/Judicial Decrees.
 CLIENT/S : Couples or their authorized representative
232-6664
x
LOCATION
:
Office of the City Civil Registrar (OCCR)

Cebu City
AVAILABILITY:




DURATION OF THE SERVICE: 1 hour & 48 minutes
REQUIREMENT/S:
1.
2.
3.
Petition – 1 original, 2 certified copies
Court Decision – 1 original, 2 certified copies
Certificate of Finality – 1 certified copy, 2 photocopies
NOTE:
 If the petition is filed outside of Cebu City, a Certificate of Registration from the CCR/MCR of that
City/Municipality is required and all documents
must be certified true copies from the Civil Registrar of the City/Municipality;
 All Documents submitted shall be Certified True
Copies from the Clerk of Court where the petition
was filed.
City of Cebu
63
City of Cebu
64
CIVIL DOCUMENTS
FEE/S:
1. Adoption :
a) Foreign Adoption . . . . . . . . . . . . 2000.00
b) Local Adoption:
i) If both parents for joint adoption are, or if Lone
adopter is, not the Natural/biological Parents/
parent . . . . . . . . . . . . . . . . . . . . . . . . . . .1000.00
ii) If one or both parents for joint adoption are, or if
the lone adopter is, the Natural/biological
parents/parent . . . . . . . . . . . . . . .. . . . . 500.00
2. Annulment of Marriage . . . . . . . . . . . . . . .. . . . . . . . 500.00
3. Legal Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500.00
4. Declaration of Absolute Nullity of Marriage . . . . .. . 500.00
5. Annotation of Divorce . . . . . . . . . . . . . . . .. . . . . . . . 500.00
6. Annotation on Civil Registry Records of Foreign documents
registered in Manila Civil Registry. .. . . . . . . . . . . 500.00
7. Correction of Entry/ies through Court Proceedings . 500.00
8. Change of Name through Court Proceedings . …….. 1000.00
9. Court Decision recognizing or acknowledging natural children or Impugning or denying recognition . . . . .. 500.00
10. Judicial determination of paternity . . . . .. . . . . . . . . 500.00
11. Court decision or order on the Custody of minors and
guardianship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500.00
12. Aliases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 1000.00
13. Naturalization by Court Proceedings . . . .. . . . . . . . . 2000.00
14. Repatriation or Voluntary Renunciation of Citizenship
through the Court . . . . . . . . . . . . . . . . . . . . . . . . . . .
2000.00
15. Court Declaration of Presumptive Death . . . .. . . . 500.00
16. Registration of other Court Orders/
Judicial Decrees . . . . . . . . . . . . . . . . . . . .. . . . . 500.00
CIVIL DOCUMENTS
AND REGISTRATION OF COURT DECREES
1. Submit required
documents to the
Decree Section
2. Pay at Window 3.
3. Submit O.R. to
Decree Section
scheduled release of
annotated Civil Registry Document copy
Wait while
Person-in-charge…
1. Documents evaluated for sufficiency
Approach
…
Irish Sagarino
It will
take…
3 min.
2. Issues Official Receipt.
3. Receive OR and
issues return slip.
CTO personnel
Irish Sagarino
2-10
min
1-5
min.
4.
Records
are
searched from files
Alfredo
Seguisabal Jr.,
Rupert
Baoy
Irish Sagarino
1-5
min.
30 min
– 1 hr.
Irish Sagarino
3-10
min.
Irish Sagarino
3-5
min.
5. Update documents prepared in 3
copies, segregated
and distributed
8. Client gets updated
documents with annotation on schedule.
9. Client is instructed
to mail OCRG copy if
courier is preferred or
OCRG mail it through
Post Office.
5-10
min.
City of Cebu
65
EMPLOYMENT
E
MPLOYMENT
City of Cebu
66
EMPLOYMENT
HOW TO AVAIL OF JOB OPPURTUNITIES
THROUGH DMDP
DESCRIPTION
:This service provides job opportunities through:
1. Special Local Hiring – at least once a month
(when there are no scheduled job fairs)
2. Local Job Fair – 4th week of March or 1st week
of April, June and September
3. Overseas Job Fair – at least once a year
 CLIENT/S
: Jobseekers/General Public
 CONTACT PERSON/S: Florencia L. Monteveros
x LOCATION



AVAILABILITY
254- 4348
: Labor and Employment Division,
Department of Manpower, Development &
Placement (DMDP), Ramos Public Market
: As scheduled
DURATION OF THE SERVICE: Maximum of 1 hour and 20 minutes
REQUIREMENT/S:
a. Biodata/Resume
b. 2x2 picture
City of Cebu
67
Follow these
steps…
Wait while
Person-incharge…
1. Proceed to the
venue on the
scheduled date.
1. Working committee
prepares
the venue.
2. Register your
name at the registration table.
2. Registration Officer gives registration form to applicant.
3. Working committee assists applicants in looking
for job vacancies
suited to their
qualifications.
4. Screener checks
requirements
of
applicants according to the job they
applied for.
5. Working Committee leads applicant to the rooms
assigned for the
employers to interview the applicant.
3. Choose from
among the
posted jobs.
4. Go to the
DMDP staff for
screening.
5. Meet with prospective employers for an interview.
Approach …
It will
take…
Maximum
of 30 minutes
5 minutes
Florencia L.
Monteveros
Maximum
of 30 minutes
5 minutes
Maximum
of 10 minutes
City of Cebu
68
EMPLOYMENT
EMPLOYMENT
HOW TO REQUEST FOR A REFERRAL FROM
DMDP FOR WAGE EMPLOYMENT
DESCRIPTION
:This service refers suitable applicants to
companies that have been solicited by DMDP.
 CLIENT/S
: Jobseekers/General Public
 CONTACT PERSON/S: Roslinen B. Cortes

254- 4348
x LOCATION



DURATION OF THE SERVICE: Maximum of 20 minutes
REQUIREMENTS:
a. Biodata/Resume
b. 2x2 picture
City of Cebu
69
Follow these
steps…
1. Submit
biodata/resume.
2. Wait while LED
officer reviews
biodata/ resume.
3. Undergo an
interview.
4. Wait for the
LED Officer to
finish the job
matching.
5. Wait while
your employment referral is
issued.
6. Claim referral
letter.
7. Proceed to the
company you are
referred to.
Wait while
Person-incharge…
1. LED Officer receives biodata/
resume.
2. LED Officer examines
biodata/
resume.
3. LED Officer interviews the job
applicant.
4. LED Officer make
job matching of the
job vacancies with
the student’s qualifications.
5. LED Officer types
referral letter with
the company the
applicant is referred to.
6. LED Officer issues referral letter
to applicant.
7. LED Officer will
inform applicant to
proceed to the
company they are
referred to.
Approach …
It will
take…
1 minute
2 minutes
5 minutes
Roslinen B.
Cortes
3 minutes
5 minutes
Delfin J.
Baldado
2 minutes
Roslinen B.
Cortes
2 minutes
City of Cebu
70
EMPLOYMENT
EMPLOYMENT
HOW TO SEEK ASSISTANCE FOR LIVELIHOOD
DESCRIPTION
:This service aims to provide individual or groups
with an endorsement to avail of selfemployment programs and services.
 CLIENT/S
: Job applicants/General Public
 CONTACT PERSON/S: Florencia L. Monteveros
254- 4348
x LOCATION



DURATION OF THE SERVICE: Maximum of 20 minutes
REQUIREMENT/S:
a.
b.
Biodata/Resume
2x2 picture
City of Cebu
71
Follow these
steps…
Wait while
Person-in-charge…
1. Submit biodata/resume to
Employment Officer.
2. Wait while LED
officer reviews
biodata/ resume.
3. Undergo an interview.
1. LED Officer receives
biodata/resume.
1 minute
2. LED Officer examines
biodata/resume.
2 minutes
4. Wait for the
officer to match
you with government agencies and
private sectors
offering selfemployment.
4. LED Officer makes
job matching of the
student’s qualifications
with government agencies and private sectors
offering selfemployment.
3 minutes
5. Wait while your
employment referral is issued.
5. LED Officer types
referral letter with the
company the applicant
is referred to.
5 minutes
6. Claim referral
letter.
6. LED Officer issues
referral letter to applicant.
7. Proceed to the
company you are
referred to.
7. LED Officer will inform applicant to proceed to the company
they are referred to.
3. LED Officer interviews the job applicant.
Approach
…
Roslinen
B. Cortes
Delfin J.
Baldado
Roslinen
B. Cortes
It will
take…
5 minutes
2 minutes
2 minutes
City of Cebu
72
EMPLOYMENT
EMPLOYMENT
HOW TO AVAIL OF A SELF EMPLOYMENT
ASSISTANCE PROGRAM AT DSWS
DESCRIPTION
:This service provides additional capital assistance to qualified beneficiaries.
 CLIENT/S
: Qualified residents of Cebu City
 CONTACT PERSON/S: Virginia L. Piccio PEO II
261– 8595 / 262-5163
x
LOCATION:
Department
of Social Welfare Services (DSWS)

 AVAILABILITY : Monday to Friday 8:00 AM—5:00 PM


DURATION OF THE SERVICE: 1 month, 3 weeks, 3 days and 35
minutes

REQUIREMENT/S:
a.
b.
c.
d.
Barangay Certification
COMELEC Certification
On going livelihood projects
Biodata
City of Cebu
73
Follow these
steps…
Wait while
Person-incharge…
1. Visit the Office
to request for an
additional capital
assistance.
2. Attend group
meetings/Social
preparation conducted.
1. Interview/refer
to social worker
assigned.
3. Attend the 2
days Basic Business Management Training
3. PEO II conduct
the training.
4. Receive certificate
4.1. Prepare payroll/project
proposal for approval.
PEO II
4.2 Do documentation.
5. Prepare of index
card/monitoring.
Budget Office
5. Receive/
additional capital
assistance.
2. Do social preparation
enhancement/collateral
information
Approach …
It will
take…
PEO II/SW
Five (5)
minutes
Once
every
week,
Good for
three (3)
weeks
SW/SWOIII
2 days
PEO II/SW
PEO II
Thirty(30)
minutes
One (1)
month
One (1)
day
City of Cebu
74
EMPLOYMENT
EMPLOYMENT
HOW TO AVAIL OF THE SPECIAL PROGRAM
FOR EMPLOYMENT OF STUDENTS (SPES)
DESCRIPTION
: This service assists under-privileged but deserving
students in pursuing higher education by providing
them with employment during summer and Christmas vacations.

: Constituents of Cebu City aging 18-24 years old
and must be a student for the current school year
or semester as the case maybe or out of school
youth provided he is going to enroll the school year
or semester immediately following the summer job
and the combined net income tax of his parents
including his income must not exceed Php
36,000.00
CLIENT/S
Florencia L. Monteveros
254- 4348
x
LOCATION
:
Labor
and
Employment Division,

 AVAILABILITY : Hiring is on the months of February
and March



DURATION OF THE SERVICE: 3 months , 2 weeks & 2 days
REQUIREMENT/S: Endorsement from a Barangay or City Official
City of Cebu
75
1. Secure endorsement from
a Barangay or
City Official.
2. Proceed to
DMDP to submit
endorsement to
the LED Staff.
3. Go to DMDP
for preliminary
interview.
4. Take the written examination
in DMDP.
5. Go to DMDP
for your final
interview.
6. Inquire
whether you are
hired as a “SPES”.
Wait while
Person-incharge…
1. LED Officer receives and reads
endorsement.
Approach
…
It will
take…
EMPLOYMENT
Follow these
steps…
1 day
LED Staff
1 day
2. LED Officer conducts preliminary
interview with the
applicant.
3. LED Officer conducts written examination with the
applicant.
4. LED Officer conducts final interview with the applicant.
5. LED Officer posts
the final names of
hired applicants.
Within one
month after
submission
of endorsement
Within one
month after
preliminary
interview
Within one
month after
the exam
Florencia L.
Monteveros
LED staff
Fidel
Magno
After 2
weeks
Florencia L.
Monteveros
NOTE:
It will take more or less 3 months for
the job.
City of Cebu
76
EMPLOYMENT
HOW TO ADVERTISE JOB VACANCIES
THROUGH DMDP
DESCRIPTION
:This service allows prospective employers
(industries, private companies, recruitment
agencies) to publicly proclaim job vacancies
through tri-media and posting in the DMDP bulletin board.
 CLIENT/S
: Private companies and recruitment agencies
 CONTACT PERSON/S: Jean Marie Brual/Clifford Ferrer
253– 9212

x LOCATION


DURATION OF THE SERVICE: 2 days
REQUIREMENT/S: Special Recruitment Authority (SRA) from
For overseas companies/industries/
recruitment agencies: Philippine Overseas
Employment Agency (POEA) permit
For local companies/industries/
recruitment agencies (excluding Cebu):
Department of Labor and Employment
(DOLE) permit
For New enlisted companies link with DMDP:
- Mayor’s Permit
- DTI (Business Name)
- Set of Job vacancies
- Contact person with Telephone & Fax No.
- Address and specific Landmark/s
City of Cebu
77
Follow these
steps…
1. Companies
send the list of
job vacancies to
DMDP via messenger or fax
machine.
2. Wait for the
confirmation of
the DMDP LED
Officer of the
sent job vacancies.
3. Wait for the
advertisement of
the job vacancies.
4. Make constant
follow up about
the sent list of
job vacancies.
5. Make a follow
up call to check if
the list of job
vacancies has
been posted.
Wait while
Person-incharge…
1. LED Officer receives the list of
job vacancies from
the companies.
Approach …
It will
take…
1 day
2. LED Officer
codes all the
vacancies sent
companies in
computer.
enjob
by
the
3. LED Officer submits copy of the
printed summary
of job vacancies to
the radio for advertising and to PIO
for advertising on
the website.
4.
LED
Officer
makes posters of
job vacancies.
Jean Marie
Brual
1 day
5. LED Officer posts
job vacancy posters
on the bulletin
board.
City of Cebu
78
EMPLOYMENT
EVENTS
E
VENTS
City of Cebu
79
DESCRIPTION
:This service is offered to person and /or organization who wish to use public parks for their
event /activity

: Any person / establishment who wish to use
public parks / plazas
CLIENT/S
Mary Grace V. Teoxon
(032) 256-2170
Email Ad: [email protected]
x LOCATION
: Park and Playground Commission

Plaza Independencia
AVAILABILITY
:
Monday to Friday, 8:00 AM to 5:00 PM




REQUIREMENTS:
a. Letter request addressed to:
Hon. Nestor D. Archival, Sr.,
Chairman on Parks & Playground
b. Permit to Use (available at the Parks office)
Follow these
steps…
1. Submit request
letter to Parks
and Playground
Commission office
2.
Coordinate
with staff as to
availability of the
date and venue
of the activity
Wait while
Person-in-charge…
1. Receive the letter
from the client
2. Check availability
of the date and
venue for the activity
Approach …
Janet G.
Libarios
Janet G.
barios
It will
take…
2 minutes
Li-
5 minutes
City of Cebu
80
EVENTS
HOW TO REQUEST FOR THE USE OF PLAZAS
EVENTS
3. Wait for the approval of the Parks
and Playground
Commission for the
use of the park.
Make donation to
the Parks and Playground Foundation
for the use of the
park.
5. Submit Permit to
Use to Parks & Playground Commission
Wait while
Person-in-charge…
Approach
…
It will
take…
3. Seek approval
from the Chairman of
the Parks and Playground Commission.
Note: No function is
allowed in Fuente
Osmena except during Sinulog and Pasko
sa Sugbo.
4. Accept donation in
behalf of the Parks
and
Playground
Foundation.
Mary
Grace V.
Teoxon
10 minutes
Janet G.
Libarios
5 minutes
5. Issue temporary
receipt
6. Endorse donation
to the foundation
Janet G.
Libarios
Janet G.
Libarios
7. Issue Official Receipt for the donation received
8. Hand in receipt to
the client
9. Receives signed
Permit to Use form
from client
Janet G.
Libarios
5 minutes
the following
day
10 minutes
Janet G.
Libarios
Janet G.
Libarios
1 minute
5 minutes
City of Cebu
81
DESCRIPTION
:This service legalizes and solemnizes the lives of
couples without legal impediments to marry.

: Cebu City Constituents– couples who have lived
together for at least 5 years
CLIENT/S
EVENTS
HOW TO BE A PART OF A MASS WEDDING
Maricar Tariman, Mila Satiña
253-6123
x
LOCATION
:
KALIPI
Federation
Office, 2nd floor

Ramos Public Market
 AVAILABILITY: Registration: Monday-Friday
8:00 AM-5:00 PM
Mass Wedding - - every September



DURATION OF THE SERVICE: 2 months, 1 hour & 15 minutes
REQUIREMENT/S:
a. Birth Certificate - 1 copy original & 2 copies photocopy
b. Certificate of Attendance – Pre Marriage Counseling (CHD- HRD) – 1 Copy original & 1 photocopy
c. Community Tax Certificate (CEDULA) – 1 original
and 2 photocopied
d. Barangay Certificate
e. Certificate of No Marriage (CENOMAR) issued by
NSO – 1 original and 1 photocopy
f. For Ages:
 18-20 – Appearance for both parents/ consent
 21-24 – Appearance of both or either parent/
advice
a. Pre- cana Seminar (by Church)
b. Confiramation Certificate
c. “Tawag sa Simbahan”
d. Permit to Marry from Parish
e. Baptismal Certificate
City of Cebu
82
EVENTS
Wait while
Person-in-charge…
1. Visit KALIPI office
& ask for application
form & checklist of
requirements.
1. Explains the system in complying
the requirements.
2. Comply the requirements. (refer to
other services listed
pertaining to the
requirements in this
charter.)
3. Submit complete
papers to KALIPI
Office for Church
interview.
2. Helps client in
sending communications to agencies
involved in complying the requirements.
3. Check all requirements.
4. Endorsed to
Church for final
interview.
Approach
…
It will
take…
Ma.
Socorro
Alfafara
1 hour
Preciousa
Labus
2 months
Carmen
Villarin
15 minutes
4. Attend actual
event.
NOTE:
Filing o f application should be at least
2 months before the wedding date.
City of Cebu
83
HOUSING AND LAND
H
OUSING AND LAND
City of Cebu
84
HOUSING AND LAND
HOW TO AVAIL OF SITE DEVELOPMENT FOR
URBAN POOR
DESCRIPTION
:To provide basic services such as foot path,
drainage and access to water and electricity to
relocatees
 CLIENT/S
: Relocated Community Associations
 CONTACT PERSON/S: Carmelin Daniel
Support Services Section Head
253-7068 / 253-8124
x
: Division for the Welfare of the Urban Poor,
 LOCATION
2nd floor Legislative Building
AVAILABILITY
:
Monday—Friday,
8:00 AM—5:00 PM


 DURATION OF THE SERVICE:8 Months, 4 weeks, 2 days & 5 mins.
 REQUIREMENTS: Letter request approved by the Division Head
Follow these
steps…
1. Submit letter
request to DWUP
Division Head.
2. Follow up the
letter request
3. Wait for schedule of the survey
Wait while Personin-charge…
1. Receives letter
request
2. Endorses letter
request to Division
Head for approval
3. Endorses the
approved
letter
request to the
Technical Section
staff for the setting
of the schedule of
the site inspection
Approach …
Arlene Uy,
DWUP receiving clerk
Arlene Uy
Arlene Uy
It will
take…
Five (5)
minutes
Five (5)
minutes
Five (5)
minutes
City of Cebu
85
Follow these
steps…
Wait while
Person-incharge…
Approach …
It will
take…
4. Ask for the
schedule of the
site inspection
4. Sets the schedule for the site inspection
Michael
Masiglat,
Technical Section staff
Five (5)
minutes
5. Accompany
staff during inspection.
5. Conducts
inspection
site
Michael
Masiglat
Three (3)
days
6. Waits for the
result of the lot
survey
6. Makes a report
on the site inspection conducted
Michael
Masiglat
Three (3) Four (4)
days
7. Waits for the
preparation
of
the POWE
7. Prepares
POWE
Michael
Masiglat
One (1 )
day
8 Follow up approval of the
POWE
8. Endorses the
POWE to DEPW for
approval
Cyril Devota;
Support Services worker
One (1)
month
9. Waits for the
approval of Purchase Request
9. Processes Purchase Request
Cyril Devota
One (1)
week
10. Follow up
budget allocation
for the site development
11. Wait for
processing of
procurement of
the construction
materials
10. Finds source
funds for the site
Cyril Devota
One (1)
week
11. Processes the
procurement
of
construction materials.
Cyril Devota
Three (3) months
the
City of Cebu
86
HOUSING AND LAND
HOUSING AND LAND
Follow these
steps…
Wait while
Person-incharge…
Approach …
It will
take…
11. Waits processing of procurement of the
construction materials
12. Client awaits
release of construction materials
13 Client participates in developing the site, either by taking
part in the labor
itself or by employing others to
work on the developments.
14. Client documents the progress of the site
development.
11. Support Services worker processes the procurement of construction materials.
12. Support Services worker releases the construction materials.
13. Support Services worker implements the project
or developments.
Cyril Devota
Three (3) months
Cyril Devota
Two (2 )
day
14. Support Services worker makes
a liquidation of the
project’s expenses
Cyril Devota
One (1)
month
Cyril Devota
Two (2)
days
City of Cebu
87
DESCRIPTION
: This service checks if location is allowed as to
“land use” for subdivision.
 CLIENT/S
: General Public
Niceforo N. Iroy
253– 2217




DURATION OF THE SERVICE: Minimum of one month
REQUIREMENT/S:
a. Transfer Certificate of Title
b. Tax Declaration
c. Subdivision Scheme
FEE/S
: 250.00
PROCEDURE IN AVAILING THE SERVICE:
1. Get and fill out PALC
form at CPDO office.
2. Coordinate with
CPDO staff for the date
of inspection.
3. Receive Certification.
Wait while
Person-incharge…
1. Receives & verifies form & attached documents.
2. Conducts ocular
inspection & prepares
certification.
3. Issues Certification.
Approach
…
It will
take…
Maria
Gemma
Camomot
Minimum of
one
month
City of Cebu
88
HOUSING AND LAND
HOW TO GET PRELIMINARY APPROVAL FOR
LOCATIONAL CLEARANCE (PALC)
HOUSING AND LAND
HOW TO GET CERTIFICATE OF OCCUPANCY
WITH HOUSING COMPONENT
DESCRIPTION
: This service determines if socialized housing subdivisions with existing structure/ houses have complied with building codes.
 CLIENT/S
: Cebu City Constituents
Niceforo N. Iroy / Maria Gemma Camomot
253– 2217
x LOCATION
:
City Planning and Development Office (CPDO)





DURATION OF THE SERVICE: (3) Three working days
REQUIREMENT/S:
Certificate of Completion signed by Engineer-incharge of construction
FEE/S
: Per schedule of fees from HLURB (Housing &
Land use Regulatory Board)
1. Get and fill out BP 220
form at CPDO office.
2. Coordinate with CPDO
staff for the date of inspection.
Wait while
Person-incharge…
1. Receive & verifies filled out BP
form with pertinent documents
2. Conduct ocular
inspection
&
evaluation.
Approach
…
Rolando
Salazar, Jr.
Portia
Abugan
It will
take…
Three
days
City of Cebu
89
DESCRIPTION
HOUSING AND LAND
ISSUANCE OF SIMPLE SUBDIVISION PERMIT
:This service allows the requisitioner to subdivide a
piece of land with an area of less than a hectare for
its purpose, sale, subdivision among heirs and co–
owners of the land.
Niceforo N. Iroy / Rolando Salazar, Jr.
253– 2217
x LOCATION : City Planning and Development Office (CPDO)




DURATION OF THE SERVICE: 1 week & 30 minutes
REQUIREMENTS:
a. Subdivision Plan with vicinity map
b. Transfer Certificate of Title
c. Extra Judicial Partition, Deed of Donation & Sale
FEES
: 250 per application
1. Get and fill out
“Simple Subdivision application form” at CPDO
office.
2. Submit application
form with pertinent
documents.
Wait while
Person-incharge…
1. Receives filled–
out application
form with pertinent documents.
2. Review documents.
Approach
…
It will
take…
Ligaya
Aton
30
minutes
City of Cebu
90
HOUSING AND LAND
Wait while
Person-incharge…
3. Follow– up on schedule for ocular inspection.
3. Assign personnel for the ocular
inspection.
4. On the scheduled
date, be at the designated area.
4. Conduct Ocular
inspection
and
evaluation.
5. Goes back to
the office and
issues Simple Subdivision permit.
Approach …
It will
take…
Rolando
Salazar Jr.
Maximum
of 1
week
5. Receive the
approved Simple Subdivision permit.
City of Cebu
91
DESCRIPTION
: This service will determine the location of the land
in determining its zoning classification and if such is
adjacent or along road-right-of– way (RROW).
253– 2217




DURATION OF THE SERVICE: (3) Three working days
REQUIREMENT/S:
a. Request Letter addressed to:
Nigel Paul C. Villarete; CPDO Coordinator
Cebu City Government; stating:
Complainant & number
b. Sketch Plan
c. Tax Declaration/ Transfer Certificate of Title
FEE/S
: 40.00
1. Submit request letter
to CPDO office together
with above documents.
1. Receive & verify
letter & attached
documents.
2. Conduct ocular
inspection & prepares certification.
Approach
…
Virgilia
Cabugao
Maria
Gemma
Camomot
It will
take…
Three
days
City of Cebu
92
HOUSING AND LAND
HOW TO GET CERTIFICATION FOR ZONING CLASSIFICATION & EXISTENCE OF ROAD-RIGHT-OF-WAY
HOUSING AND LAND
HOW TO GET CERTIFICATE OF LAND HOLDING AND
CERTIFIED TRUE COPY OF TAX DECLARATION
DESCRIPTION
: Clients may request a certified true copy of Tax
Declaration of their property or certificate with or
without Land Holding.
 CLIENT/S
: Property Owners or their representative
 CONTACT PERSON/S: Richard Gonzales
412-0000 loc. 302
: 3rd floor, City Assessor’s Office,
Executive Bldg., Cebu City Hall
AVAILABILITY
:


x LOCATION
 DURATION OF THE SERVICE:
 REQUIREMENT/S:
FEE/S
30 minutes
: Official receipt for certification fee
( Php 40.00 for certified true copy )
( Php 40.00 for certificate of land holding )
Documentary stamp (Php 20.00 )
Wait while
Person-in-charge…
1. Go to Window 1 to
check if your property
is registered in the
office.
1. Receives OR
2. Checks TD files in
the computer.
3. Prepares copy of
TD /Certification
4. Records OR in the
logbook
5. AR Management
Division Chief approves
6. Releasing clerk
releases certificates
2. Present OR, documentary stamp and
the note given from
Step 1 to Window 2.
3. Get certificate at
Window 3.
Approach
…
It will
take…
Assessment, Record Clerk
(ARC)
5 mins
Assessment, Records Management
(ARM) Personnel
20
mins.
5 mins.
City of Cebu
93
DESCRIPTION
: Certification stating that there is an improvement
(if there’s any), or no improvement (if there’s none)
on the declared lot.
 CLIENT/S : Property Owners or their representative
 CONTACT PERSON/S: Liezel Gonzaga; Assistant Department Head
412-0000 loc. 304
: 3/F City Assessor’s Office,
Annex Bldg., Cebu City Hall
AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM
x LOCATION
 DURATION OF THE SERVICE: 30 minutes
 REQUIREMENT/S: Official Receipt; Documentary Stamp &
Tax Declaration of the Land
Follow these
steps…
1. Submit official
receipt and Tax
declaration of
the land to facilitator.
2. Proceed to
District in charge
for Verification
in the TMCR
(Tax Map Control Roll)
3. Get Certificate of “With or
Without
Wait while
Person-in-charge…
1. Receives OR together with
Tax Declaration of the land.
2. Log transactions in the
logbook and writes control
number in the OR.
3. Forwards documents to
DIC
4. Validates the request with
the taxmapper.
5. Prepares certification.
6. Submits certification to
TMDH and City Assessor for
signatures.
7. DIC releases certification
to requesting party
Approach
…
It will
take…
Facilitator
5 minutes
District
in charge
(DIC)
10
minutes
15
minutes
City of Cebu
94
HOUSING AND LAND
HOW TO GET CERTIFICATE OF WITH OR NO IMPROVEMENT ON A PARCEL OF LAND
HOUSING AND LAND
HOW TO REQUEST FOR A TRACE OF HISTORICAL
RECORDS OF DECLARED PROPERTIES
DESCRIPTION
:This service traces the historical records of declared properties (database & hard file).
 CONTACT PERSON/S: Victor Sanchez
412-0000 loc. 301
x LOCATION
 DURATION OF THE SERVICE: 35 mins
 REQUIREMENT: Tax Declaration of the Property.
1. Request a
out of “Tracer
Payments” at
Ground floor,
Tax Division.
print
with
the
Land
2. Submit “Tracer
with
Payments”
print out to Assessment Records Management (ARM) personnel for tracing..
3. Get Tracer with
Historical Notation.
Wait while Person-incharge…
1. Receives Tracer
from requesting
party
2. Checks historical
notations on available records..
3. Traces the owner
of property from the
very beginning. .
4. Releases Tracer
with historical notation to the requesting
party.
Approach
…
Land Tax
Division
personnel
Victor Sanchez, Gerronimo
Lauron,
Von Bryan
Alicaya
It will
take…
5 minutes,
dependin
g on
the
volume
of clients
30 minutes
City of Cebu
95
I
City of Cebu
96
HOW TO GET A COPY OF THE PROFILE OF CEBU CITY
DESCRIPTION
: This service provides the public with an updated
profile of Cebu City.
 CLIENT/S
Geraldine E. dela Cerna
255-7380 (Telefax)/[email protected]
x LOCATION
:

Research Management and Information Section
8th Floor, Executive Bldg., Cebu City Hall



DURATION OF THE SERVICE: 1 working day
REQUIREMENTS:
a. Letter request stating the purpose of the request. Addressed letter to: Nigel Paul C. Villarete
Cebu City Planning & Development Coordinator
Cebu City Government; stating:
Contact person and number
Email address/ Fax Number/ Mailing address
b. Storage device (USB Flash Drive, CD, or DVD)
1. Submit request letter
to the CPDO Office or
email request to the
email address stated on
“contact person/s”.
2. Follow up data when
to pick up or sent to
you.
Wait while
Person-incharge…
1. Receives and
reviews request
letter.
Approach …
It will
take…
Geraldine
dela Cerna
1 day
2. Informs client
to pick up data.
City of Cebu
97
DESCRIPTION
:This service will provide different classification of
maps within Cebu City’s jurisdiction to interested
clients

: Private Institutions, public, visiting schools,
students, Non-Government Organizations (NGO),
barangays, Government organizations
CLIENT/S
 CONTACT PERSON/S: Gil Sanchez
412-0000 loc 505
x
of Information & Computer Services
 LOCATION : Management
(MICS) ,5th floor City Hall, Executive Bldg., Cebu City



REQUIREMENTS:
Duly filled up order form or
Request letter addressed to :
William Cris V. Artajo
Department Head
MICS Department
FEE/S :
PAPER
SIZE
A0
50”X 36”
LINE SELLING
PRICE
435.00
POLYSHADED
SELLING PRICE
865.00
A1
48”X 36
415.00
830.00
A2
36”X 24”
210.00
415.00
A3
24”X 18”
105.00
210.00
A4
8.25"X11.75”
25.00
50.00
SIZES
City of Cebu
98
HOW TO REQUEST FOR MAPS CEBU CITY
1. Visit MICS office
for availability of the
map.
2. Fills out Map order form.
3. Pay at the Cashier
located at the
ground floor
4. Go back to MICS
& give Official receipt (OR) to plotting specialist.
5. On the scheduled
date, get requested
map.
Wait while
Person-incharge…
1. Entertains the
client.
2. Assesses payment of the request.
3. Issues Official
Receipt.
3. Photocopies
the OR.
4. Schedules the
pick up of the
map.
5. Composes
and prints the
map requested.
6. Gives the
map.
Approach …
Gil Sanchez,
Plotting
Specialist
CTO cashier
Gil Sanchez,
Plotting
Specialist
It will
take…
10
minutes
5
minutes
3
minutes
3 days
2
minutes
City of Cebu
99
DESCRIPTION
: Information, as stated below, that are stored and
recorded in the various computer databases of the
city government which the department is maintaining and is allowed for public use is queried according
to the format requested by the client.
 CLIENT/ S : Cebu City Constituents
 CONTACT PERSON/S: Loida A. Antonio
x

Supervisor- Developer’s Group
 Fidel R. Buzon – Real property Tax collection
 Grace T. Baritua – Real Property Tax Assessment
 Antonio Repollo Jr. – Business Permits
 Antonio Cugay Jr. - Urban poor & Senior Citizens
412- 0000 loc 504 / 412- 1859
LOCATION : Management of Information & Computer Services
(MICS) , 5th floor City Hall, Executive Bldg., Cebu City

DURATION OF THE SERVICE: 32 minutes (simple reports)
2 days &27 minutes (complex)

REQUIREMENT/S:
a. Letter request addressed: William Cris V. Artajo
Department Head, MICS
Stating the information requested, the purpose or
Intended use of the information, the date and time
needed and the complete name, address and contact
number of requestor.
b. ID of representative/ or authorized person to claim in
behalf the requestor.
c. “NO charge” noted by the MICS Department Head indicated in the letter of request if service is free of charge.
d. Assessment or bill of amount due (for paying clients)
FEE/S : 10.00 per page
City of Cebu
100
HOW TO GET OTHER DATA ABOUT CEBU CITY
1. Call/Visit MICS to
inquire if information requested can
be provided
2. Submit letter of
request addressed
to MICS Department
Head
3. Follow up status
of request
4. If approved, have
your request assessed by the assigned programmer
5. Present assessment and pay your
fee
6. Present your official receipt to assigned programmer
7. Get your requested report
Wait while
Person-incharge…
1. Entertains
the client.
2. Checks availability of data.
3. Receives &
assesses letter
request.
4. Forwards request to Dept.
Head
5. Assigned programmer assesses the request.
6. Prepares the
data.
7. receives the
Official Receipt
(OR).
8. Hands out the
requested data.
It will
take…
Approach …
William Cris V.
Artajo/ Loida
A. Antonio
5 minutes
Sarita Artes –
Receiving
Clerk of MICS
2 minutes
Loida A. Antonio
Assigned programmer
(refer to
contact persons)
Cashiers at the
ground floor
5 minutes
5 minutes–
simple
2 days–
complex*
5 minutes
5 minutes
5 minutes
NOTE:
* Simple reports -reports that will not
require programming
 Complex Reports– reports that needs
programming.
City of Cebu
101
DESCRIPTION
:This service allows the client to have copies of
new & updated City Council Resolutions and
Cebu City ordinances.
 CLIENT/S
: General Public
 CONTACT PERSON/S : Perpetua Cabalda
x LOCATION

AVAILABILITY
Perseveranda Baculi—for resolution
Mr. Michael T. Cabantan—for ordinance
253-2979 / 253-2386
: Cebu City Legislative Bldg., Cebu City,
: Monday—Friday, 8:00 AM to 5:00 PM

DURATION OF THE SERVICE: 14 minutes for resolution
55 minutes for ordinance

REQUIREMENTS : Description of resolution or ordinance
FEE/S
: Php 20. 00 PER PAGE
1. Proceed to SP secretariat office to inquire about the Resolution.
2. Proceed to SP Library for electronic
search thru the Legislative Tracking System
the Resolution No. and
Title.
Wait while
Person-in-charge…
1. Checks records
for the requested
resolution.
Approach
…
Perpetua
Cabalda ,
Receiving
It will
take…
2. Search the for the
resolution no. and
title.
Gary
Castañed
a,
Data
controller.
5 minutes
1 minute
City of Cebu
102
HOW TO SECURE COPIES OF COUNCIL
RESOLUTION (NEW & UPDATED) & CITY ORDINANCE
3. Go back to the SP
secretariat office &
present to the person
in-charge the Resolution/ ordinance No.
and Title.
4. Client then proceeds
to the City Treasurer’s
Office for payment
5. Wait for the copy of
the resolution/ ordinance.
6. Claim the copy of the
resolution/ ordinance.
Wait while
Person-in-charge…
3. Search for the
hard copy of the
resolution & photocopies it.
4. Issues
Receipt
Approach
…
Michael
Cabantan
It will
take…
3 minutes
Official
CTO Cashier
10
4. Stamps the document with a “True
Copy ” and forwards
to City Secretary for
signature.
5. Releases resolution/ ordinance
copy.
Legislative
staff—Mr.
Michael
Cabantan
3 minutes
2 minutes
City of Cebu
103
MEDICAL
M
EDICAl
- DIAGNOSIS & TREATMENT
- CERTIFICATES
City of Cebu
104
MEDICAL - Diagnosis & Treatment
HOW TO AVAIL PRENATAL CONSULTATION
DESCRIPTION
:This service caters to all pregnant women to en
sure safe delivery and healthy baby.
 CLIENT/S : Resident of Cebu City
x CONTACT PERSON/S: Dr. Avelina Ruiz; 232- 5731

LOCATION : Barangay Health Centers of Cebu City

 REQUIREMENT/S: For Previous clients: ECCD card
1. Get priority no. and
hand in ECCD card
2.Wait for the no. to
be called.
3. Go to the admission area for interview / vital signs.
4. Proceed to Admission area
5. Go to the Prenatal
room for physical
exam/ Leopold’s maneuver.
6. Proceeds to Post
Conference area.
7. Ask on date on the
next prenatal visit.
Wait while
Person-in-charge…
1. Receives the ECCD
card w/ the priority no.
2. Retrieves the HC records.
3. Gathers data, takes
Vital Signs & logs in information
4. Interviews / assesses
client with the ECCD
card & maternal record.
5. Performs physical
examination/ Leopold’s
Maneuver & records
findings. Orders needed
laboratories, prescribes
vits/ medicines. Orders
Tetanus immunization.
Gives health education.
6. Gives TT immunization, deworming , iron
supplements, Vit A and
health education.
Approach
…
BHW
BHW
BHW
It will
take
30
secs
5
min.
3
mins
PHN
5
mins
MO/PHM
10
mins
PHN/PHM
5
mins
City of Cebu
105
DESCRIPTION
: This is a strategy for sick children below five
years old using a set of guidelines through
“Integrated Management of Childhood Illnesses”
in the care of children to prevent severe health
problems and deaths.
 CLIENT/S
: 6-71 months children
 CONTACT PERSON/S: Dr. Maria Theresa L. Tipgos
272-6645
: Barangay Health Centers of Cebu City
Saturday 8:00AM -1:00PM
x LOCATION




DURATION OF THE SERVICE: 43 minutes and 30 seconds
REQUIREMENT/S:
For new clients: None
For Previous clients:
ECCD card / Growth Monitoring Card
NOTE:
You can visit City Health Department.
Legend:
MO– Medical Officer
BHW– Barangay Health Worker
PHN— Public Health Midwife
City of Cebu
106
HOW TO AVAIL OF A CHECK-UP FOR SICK INFANT
AND YOUNG CHILDREN
1. Get priority no.
located at the Admission Area. For new
clients, ECCD form.
2. Wait for your priority no. to be called
up.
3. Hand in the ECCD
card to the staff in
charge for admission
4. Proceed to admitting section for history as to his condition / illness
Wait while
Person-in-charge…
1.Instructs the client
to wait for his no. to
be called.
2. Locates the record
in the shelf and give it
to the staff
3. Receives the card,
takes the vital sign
and records it in the
ECCD card & patient’s
record
4. Submits the filled
up forms to the admitting section
5. Interviews client as
to complaints and
records findings in the
ECCD card / patient’s
card
5. Submit for assessment and treatment
6. Assesses and treats
client
6. Listen for health
advices and instructions
7. For severe disease
conditions, you will
be referred to the
hospital.
7. Gives health advices and instructs on
return visit
8. Makes referral slip
for hospital
Approach
…
It will
take…
BHW
30 secs.
BHW
10
mins.
BHW
5 mins.
PHN /
PHM
10 mins
MO /
PHN /
PHM
MO/PHN/
PHM
10 mins
MO/
PHN /
PHM
3 mins.
5 mins.
City of Cebu
107
DESCRIPTION
:This service provides 0-12 months old children protection against severe forms of Tuberculosis, Diptheria, Pertussis, Tetanus, Poliomyelitis, Hepatitis B &
Measles.
 CONTACT PERSON/S: Dr. Alma S. Corpin; 232-5731/ 4178247
x LOCATION : Barangay Health Centers of Cebu City
 AVAILABILITY :


Saturday 8:00 -1:00PM
DURATION OF THE SERVICE: 23 minutes & 30 seconds
REQUIREMENT/S: For new clients: None
For Previous clients: ECCD card
1. Get priority no. &
hand in ECCD card
2.Wait for your no. to
be called.
3. Go to the admission area for interview / vital signs.
4. Go to Cord dressing area.
5. Proceed to Immunization area
6. Listens to the instructions given and
the date of the next
scheduled visit.
Wait while
Person-in-charge…
Approach
…
1. Receives the ECCD
card w/ the priority no.
2. Retrieves the HC records
3. Gathers and records
data and takes vital
signs
4. Performs cord dressing to newborn babies
5. Provides immunization & records in the
ECCD card and HC file
6. Gives instructions on
the immunizations given
and set scheduled date
of next visit
BHW
BHW
It will
take
…
30
secs
5 min.
BHW
5
mins.
PHM
5 mins
PHN/PHM
5 mins
PHN/PHM
City of Cebu
3
mins.
108
HOW TO AVAIL OF IMMUNIZATION FOR BABIES
HOW TO AVAIL OF A “VITAMIN A”
SUPPLEMENTATION FROM CHD
DESCRIPTION
: This service will be provided to all children 6-71
mos. and priority women, particularly those who
are in ante-partum and post-partum stages.

: 6-71 months children and priority women, antepartum and post-partum women
CLIENT/S
Dr. David Gaviola
344-0259
x
LOCATION
:
Barangay
Health Centers of Cebu City


 REQUIREMENTS:
20 minutes and 30 seconds
For new clients: forms available in the admission
area; to be filled up by a Staff based on your
information given
For Previous clients:
Home Based Maternal Record
Early Childhood Care and Development Card
(ECCD)
Vitamin A Supplements
Fees/ Charges- none
NOTE:
You can visit City Health Department.
Legend:
City of Cebu
109
Wait while
Person-in-charge…
Approach
…
It will
take…
1. Get priority number at the admission
area.
1. Instructs the client to wait for the
number to be
called.
Barangay
Health
Worker
30 secs.
2. Hand in your record to the staff in
charge
2. Locates the record in the shelf
and give it to the
staff
BHW
5 mins.
3. Wait for your turn
for the weighing and
blood Pressure taking.
3. Calls the number,
weigh, take the
Blood Pressure and
record results in the
ECCD or maternal
record.
4. Checks the record and give Vit A
to the client. Record
the date in the
ECCD card
BHW
5 mins.
PHN /
PHM
5 mins
PHN /
PHM
5 mins
4. You will be given a
Vitamin A supplement
5. Get ECCD card w/
corresponding Vit A
supp / schedule to
come back reflected
on it
5. Gives instructions
as to the importance of Vit A and
the schedule date
City of Cebu
110
HOW TO AVAIL OF CONSULTATION
SERVICES AT CCMC
DESCRIPTION
: Patients are examined to determine the condition, illness or disease they are suffering from
and treatment is instituted

: Residents of Cebu City with condition, illness or
disease that do not need hospitalization.
CLIENT/S
Dr. Charles A. Cabatana
(OPD) 255-7141 loc. 107
Dr. Gloria Duterte (ER) 255-7141 loc 228
Dr. Hermie Segocio
(Eye Clinic) 255-7141 loc. 121
Dr. Jaime Mercado
(Dental Clinic) 255-7141 loc. 108
x LOCATION
:
Outpatient
Department (OPD),

Emergency Room (ER), Eye Clinic, Dental Clinic
AVAILABILITY
:
OPD / Eye Clinic / Dental Clinic:

Monday– Friday, 8:00 AM—5:00 PM
(except weekends and holidays)


DURATION OF THE SERVICE: Depends on the type of condition/
illness/disease of the patient and procedures/
interventions/operations that will be carried out
 REQUIREMENT/S:
FEE/S
No requirements
: Fees or charge depends on the service provided. If procedures/ interventions/ operations
will be carried out and the supplies / materials/
medicines needed is/are not available in the
service area providing the service , the patients
have to secure them on their own.
City of Cebu
111
Follow these
steps…
A. For first
time patients:
Go to the registration section of
the respective
service area
(OPD, ER, Eye
Clinic, Dental
Clinic) for first
time patients
1. Register
the
patient’s name
in the patient’s
registry or logbook.
2. Issue hospital
identification
card to the
patient
3. Fill up patient’s
chart
B. For patients
with identification card or case
number already:
Approach the
registration section of the respective service
area and inform
the clerk that you
come for consultation
1.
2.
3.
Register
the
patient’s name
in the patient’s
registry
or
logbook.
Put the patient’s hospital
identification
card in the box
which will be
used by the
clerk to retrieve his/her
chart.
Retrieve the
patient’s chart
Approach …
OPD: Mr. Carl
Niche Dionson
ER: Ms. Elizabeth Valles
Eye Clinic: Ms.
Evangeline
Bontuyan
Dental Clinic:
Rubelia Caballero
OPD: Mr. Carl
Niche Dionson
Eye Clinic: Ms.
Evangeline
Bontuyan
Dental Clinic:
Rubelia Caballero
It will
take…
5 minutes
5 minutes
City of Cebu
112
Follow these
steps…
Approach …
It will
take…
Submit self for
taking of vital
signs
(BP,HR,RR,
Temperature)
when your
name is called
Take the patients vital
signs and record them
on the patient’s chart.
10
minutes
Go to the respective consultation section of the
service area
for consultation with the
doctor
Ask the history of the
patient’s illness, conduct physical examination, establish the
impression/diagnosis
of the patient’s condition, send patient for
diagnostic work-up if
needed.
2. Formulate and discuss with patient the
treatment plan and
follow-up care.
3. Carries out the doctor’s order regarding
treatment/
management of patient’s disease/
OPD: Staff Nurse
assigned in the
different consultation cubicles.
ER: Staff nurse
assigned in the
different consultation sections.
Eye Clinic: Ms.
Evangeline Bontuyan
Dental
Clinic:
Rubelia Caballero
Junior
Consultant/
Resident
Physician/ Dentist
Junior
Consultant/
Resident
Physician/ Dentist
Depends
on
patient’s
condition
Nurse –in-charge
City of Cebu
113
DESCRIPTION
: Patient’s whose condition/ disease warrant
hospital confinement after assessment by resident physicians are admitted, transported to the
appropriate ward/ Medicare section, provided
continuity care and are discharged.
 CLIENT/S
: Patients availing of CCMC services
x LOCATION
 AVAILABILITY
Dr. Gloria Duterte (ER) 255-7141 loc 228
Dr. Hermie Segocio (Eye clinic) loc 121
Dr. Ivy Delos Reyes– Dept. of Medicine– loc 222
Dr. Sonny Olorvida— Dept. of Surgery– loc 229
Dr. Maribel Sayson– Dept. of Pediatrics– loc 225
Dr. Virgie Sollano– Dept. of OB– Gyne– loc 231
Dr. Maria Lourdes Archua-Billing Section loc 114
: Emergency room (ER), Ward/ Medicare,
Billing Section.
: Any time

DURATION OF THE SERVICE: Depends on the type of condition/
illness/ disease of the patient and procedures/
interventions that will be carried out.

REQUIREMENTS: None
FEE/S
: Medical Certificate Fee- Php 30.00
Follow these
steps…
1. Go to the Triage section in the
Emergency Room.
1. Takes patient’s vital
signs.
Approach
…
ER Triage
Nurse
It will
take…
10 minutes
City of Cebu
114
HOW TO AVAIL OF IN– PATIENT SERVICES AT CCMC
Follow these
steps…
2. Submit yourself
for assessment by
Triage Physician.
3. Accompanying of
the patient will fill
up the patient’s
data form.
4. Gives filled up
form to the ER
clerk.
5. Go the respective department
service area for
logging of patient’s
data in the logbook.
6. Patient submits
self for assessment
(history, physical
examination & diagnostic work up or
special procedures.
2. Assess patient’s condition, determine category of illness and fills
up the triage form.
3. Refer patient to the
appropriate
department of service and
gives
accomplished
triage form to the ER
Nurse on Duty.
4. Registers patient’s
data in the computer
and issue patient’s hospital ID at the ER/ Information Section.
5. Logs in patient’s data
in the logbook.
6. Ask certain questions; send patient for
diagnostic work-up if
needed; formulate &
discuss with patient
the treatment plan.
7. Write an order to
admit patient.
8. Carries out doctor’s
order to admit patient.
Approach
…
ER triage
Physician
It will
take…
5 minutes
ER Triage
Physician.
3 minutes
ER Clerk
3 minutes
ER Nurse
of
the
respective
department service area
Resident
Physician
on Duty.
5 minutes
Depends
on patient’s
condition
Resident
Physician
ER Nurse
on Duty
City of Cebu
115
Follow these
steps…
7. Submit yourself
for transfer to the
ward (by stretcher
or wheelchair as
maybe deemed
appropriate).
9. Submit yourself
for transfer to assigned bed and
other procedures,
as ordered by the
admitting physician.
10. Patient submits self for nursing care.
9. Transports patient to
the ward/ medicare section.
11. Settles hospital
bill and secures
discharge slip after
bill has been settled.
12. Presents receipt of payment
of hospital bill to
the billing clerk.
10. Provides continuity
care (makes daily rounds
to assess patient’s progress, request for diagnostic procedures if needed
and orders appropriate
plan of care).
orders, provides nursing
interventions (nursingcare,
medications, health education. Etc.)
12. Discharge patient.
Gives home instructions
(medicine, follow-up)
order and facilitates patient discharge.
14. Prepares patient’s bill
& issues discharge slip
after the patient has settled his/ her bill.
Approach
…
Utility
worker
Resident
Physician on
Duty.
Ward
Nurse on
duty
It will
take…
45 minutes
Depends
on the
procedures/
care to
be provided
Resident
physician on
duty
Billing
clerk
City of Cebu
116
HOW TO AVAIL OF DIAGNOSIS AND TREATMENT
OF PULMONARY TUBERCULOSIS
(SPUTUM SMEAR POSITIVE)
DESCRIPTION
:This service caters to walk-in and referred TB symptomatic for sputum smear animal bite patients after
assessment of the bite site, to determine the category of exposure.
 CONTACT PERSON/S: Dr. Susan T. Adlawan
232-6969
: Barangay Health Centers of Cebu City
x LOCATION

NOTE:
Legend:
City of Cebu
117
1.Go to PHN/PHM’s
table for interview
2. Get sputum cups
for sputum collection
and submit for sputum microscopy
3. Return after 3-5
days (or as scheduled) for lab. Result
If smear positive,
4. Proceed to the
Medical Officer for
physical assessment/
prescription of appropriate category of
treatment
Wait while
Person-in-charge…
1. Registers to the TB
Symptomatics.
Approach
…
PHN/PHM
2. Give 3 sputum cups
w/ instructions
PHN/PHM
It will
take…
5 mins
2 mins
After 3
- 5 days
3. Assesses and treats
patients
MO
5. Go back to PHN/
PHM for registration
and treatment (TB
registry)
4. Registers in the TB
registry
PHN/PHM
6. Take the first dose
of anti-TB drugs under the supervision of
a treatment partner
5. Gives the first dose
of the anti-TB drugs
7. Return daily to HC
for 6-8 mos. Until
declared cured
6. Instructs patients to
come to the HC daily
for the anti-TB drugs
PHN/PHM
PHN/PHM
2 mins
2 mins
2 mins
1 min
City of Cebu
118
HOW TO AVAIL OF THE SCREENING FOR SEXUALLY
TRANSMITTED INFECTIONS
DESCRIPTION
: Individuals practicing high- risk behaviors
(multiple sex partners, unprotected sex with casual
or non- regular partners, sharing of injectable
drugs, unprotected anal sex, presence of STIs, etc.)
are encouraged to undergo HIV counseling and HIV
Antibody Test to assess risk and determine HIV
status.
 CONTACT PERSON/S: Dr. Ilya Tac- an
Ervyl Aballe
233- 0987
x
LOCATION
:
STD/
AIDS Detection Unit, Left wing,

City Health Department
AVAILABILITY
:




REQUIREMENT/S : none
City of Cebu
119
1. Go to admission or
assessment area.
2. Proceed to Counseling Area for risk
assessment and pretest counseling
3. Get serologic Control.
4. Proceed to Laboratory for blood extraction
5. Ask schedule for
the release of result
6.On releasing date:
Proceed to Physician’s Room for post
counseling and get
result of HIV Testing
7. When your no. is
called, go to the examination Room for
speculum examination.
Wait while
Person-in-charge…
Approach
…
It will
take
…
2
mins
5
mins
1. Assesses the client.
Clerk
2. Counsels to client
and pre-test counseling
MO/Nurse/
midwife
3. Orders serologic
control.
4. Extracts blood for
examination
MO/Nurse/
midwife
Laboratory
personnel
5. Schedules release
of result
6. Examines and post
counsels with the result of HIV testing
Laboratory
personnel
1 min
Medical
Officer
5
mins
7. Examines clients for
speculum examination.
Medical
Officer
5
mins.
3
mins
5
mins
City of Cebu
120
HOW TO AVAIL OF DIAGNOSIS, COUNSELING
AND TREATMENT OF SEXUALLY
TRANSMITTED INFECTIONS
DESCRIPTION
: This service caters to walk- in and referred clients
with Sexually Transmitted Infection (STI)- related
complaints for diagnosing, counseling and treatment.
 CONTACT PERSON/S: Dr. Ilya Tac- an

233- 0987
: STD/ AIDS Detection Unit, Left wing,
x LOCATION



REQUIREMENTS: none
FEE/S
:
a. Gram Staining - Php 50.00
b. RPR - Php 120.00
Wait while
Person-in-charge…
Approach
…
It will
take
…
1. Go to the Admitting
Area for assessment
and possible request
for laboratory test.
1. Assesses clients
and orders for laboratory test
Clerk
1 min
2. Pay to Cashier
(window 3) for laboratory test.
2. Receives payment
and issues receipt
CTO personnel
1 min
City of Cebu
121
3. Go to Admitting
Area.
4. Present receipt & be
interviewed.
5. Provide information
for your record.
6.
A. For Gram staining:
6.1 Get slide with
priority number
B. For Serologic Test:
6.1 Undergo pretest counseling
6.2 Get Serologic
control number
6.3 Go to Labora
tory for Blood
extraction.
7. Stay at the Waiting
Area for your number
to be called
8. When your number
is called, enter the Examination Room for
Speculum examination
3. Admits clients.
Clerk
It will
take
…
1 min
4. Receives receipts
and interviews clients.
5. Gathers pertinent
data and records
findings
6.
A. Gives slides w/
priority no.
Clerk
1 min
Wait while
Person-in-charge…
B. Counsels clients
before the test
Extracts blood for
examination
7. Segregates results
and call clients by
priority no.
8. Examines clients
through vaginal
speculum and treats
for any abnormalities
Approach
…
Nurse/
midwife
2
mins
Nurse
Aide
2
mins
MO/
Nurse/
Midwife
Clerk
2
mins
MO
5
mins
City of Cebu
122
HOW TO AVAIL OF CONTINUITY OUTPATIENT
CLINIC AT CCMC
DESCRIPTION
: Provision of follow-up care to patients who
initially sought consultation at the OPD/ER/Eye
and Dental Clinic and return for follow-up visit or
were previously admitted and discharged from
the hospital and were instructed to go to the
OPD for follow-up visit.

: Patients who have had previous consultations
or admissions with instructions for follow-up
care.
CLIENT/S
x
LOCATION
 AVAILABILITY


Dr. Charles A. Cabatana (OPD) 255-7141 loc. 107
Dr. Hermie Segocio (Eye Clinic)255-7141 loc. 121
Dr. Jaime Mercado
: Outpatient Department (OPD),
Eye Clinic, Dental Clinic
: Monday– Friday, 8:00 AM—5:00 PM
REQUIREMENT/S: Referral slip for follow-up care from attend
ing physician for discharged patients (for previ
ously admitted), hospital issued patient’s iden
tification card
City of Cebu
123
Follow these
steps…
A. For patients
with hospital identification card or
case number already:
Present your hospital issued identification card and/or
referral slip issued
by attending physician to the registration section of the
respective service
area (OPD, Eye
Clinic, Dental Clinic)
1.
B. First time
patients:
Go to the registration section of the
respective respective service area
(OPD, ER, Eye
Clinic, Dental Clinic)
1.
2.
3.
2.
3.
Approach …
It will
take…
Register
the
patient’s name
in the patient’s
Put the patient’s
hospital identification card in
the box which
will be used by
the clerk to retrieve
his/her
chart.
Retrieve
the
patient’s chart
OPD: Mr. Carl
Niche Dionson
Eye Clinic:
Ms. Evangeline Bontuyan
Dental Clinic:
Rubelia Caballero
5
minutes
Register
the
patient’s name
in the patient’s
Put the patient’s
hospital identification card in
the box which
will be used by
the clerk to retrieve
his/her
chart.
Retrieve
the
patient’s chart
OPD: Santiaga Bongo
Eye Clinic:
Evangeline
Bontuyan
Dental Clinic:
Rubelia Caballero
OPD:
Mr. Carl
Niche
Dionson
5
minutes
City of Cebu
124
MEDICAL - Certificates
HOW TO GET CERTIFICATE OF ADMISSION
DESCRIPTION
: Certificate is issued with utmost accuracy after
discharge from the hospital.
 CLIENT/S
: Discharged patients
 CONTACT PERSON/S: Romarica Derodar (Medical Records)

x LOCATION
 AVAILABILITY


255-7141 loc 124
: Medical Records, CCMC
: Monday– Friday, 8:00 AM—5:00 PM
REQUIREMENTS: None
FEE/S
Follow these
steps…
1. Proceed to
Medical Records section.
2. Present valid
ID or authorization letter, patient’s valid ID.
3. Get charge
slip.
4. Pay at the
cashier.
5. Present receipt & claim
certificate.
1. Asks client of the date
of discharge & cause of
admission.
2. Assess patient’s ID and
authorization letter.
3. Retrieves patient’s
chart.
4. Endorses patient’s
chart to personnel making
the medical record.
5. Receives patient’s chart
and issues charge slip.
6. Prepares the medical
certificate.
7. Releases medical certificate & ask client to
acknowledge receipt.
Approach …
Cesar
Cataluna
It will
take…
5 minutes
3 minutes
2 minutes
Carleen
Kimmy
Bacalla
5 minutes
5 minutes
City of Cebu
125
DESCRIPTION
:This service allow applicants to secure Medical Certificates for school requirement and employment.
 CONTACT PERSON/S: Dr. Evelyn Villamor
232-6969
x LOCATION : City Health Department


1. Inquire and fill out form
2. Present x-ray result to x
-ray verifier
3. Present the form and
pay corresponding fee to
cashier’ s window at the
ground floor
4. Go back to the environmental section and give
the form and receipt
5. Proceed to the Medical
Officer for assessment
and examination
Wait while
Person-incharge…
1.Gives form and
receive the filledup form
2. Checks the x-ray
result
3. Receives the
form and cash and
issues receipts
Approach
…
Clerk
It will
take
…
3
mins
Clerk
CTO personnel
2
mins
3
mins
4. Attaches the
receipt to the form
Clerk
30
secs
5. Assesses, examines and signs
medical certificate
MO
2
mins
City of Cebu
126
HOW TO SECURE A MEDICAL CERTIFICATE AT
CITY HEALTH DEPARTMENT
HOW TO GET CERTIFICATE OF PHYSICAL
FITNESS OR CURRENT HEALTH STATUS OR
MEDICO– LEGAL CERTIFICATE
DESCRIPTION
: Patients are issued certificate of physical fitness for sports, employment, to study, resume
work or current health status (for detainees
prior to their detention) or medico– legal certificate for medico– legal cases after they have
been examined by the doctor.
 CLIENT/S
: Outpatients (OPD, Eye clinic, Dental Clinic)
Dr. Charles A. Cabatana
(OPD) 255-7141 loc. 107
Dr. Hermie Segocio
(Eye Clinic) 255-7141 loc. 121
Dr. Jaime Mercado
x
: Outpatient Department (OPD),
 LOCATION
Emergency Room (ER), Eye Clinic, Dental Clinic
 AVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM


DURATION OF THE SERVICE: Depends on the condition of the
patient or client/ submission of requirements
REQUIREMENT/S :
FEE/S
none
: Medical Certificate Fee
For employment—Php 30.00
For non– employment—Php 20.00
City of Cebu
127
Follow these
steps…
1. Go to the registration section.
2. Submit self for
taking of vital
signs (BP, HR, RR,
Temperature)
when your name
is called.
3. Go to the respective consultation section in
the OPD, Eye
Clinic, Dental
Clinic as your
name is called or
it is your turn for
physical examination.
1. Registers the patient’s name in the
patient’s registry or
logbook.
2. Issues hospital identification card to the
patient.
3. Fills up patient’s
chart.
4. Takes the patient’s
vital signs and record
them on the patient’s
chart.
5. Evaluates the patient’s condition by
asking questions regarding patient’s health
status & conducts
physical examination,
submits patient for
laboratory work– up if
necessary and determines health status of
the detainee.
6. Determines fitness of
patient to engage in
sports, for employment, studies or resume work after having
been sick.
Approach …
It will
take…
OPD:
Carl
Niche Dionson
Eye
Clinic:
Evangeline
Bontuyan
Dental Clinic:
Rubelia Caballero
5
minutes
OPD:
Staff
Nurse
assigned in the
different consultation cubicles.
Junior
Consultant/ Resident Physician
10
minutes
Depends
on the
patient’s
condition/
illness
City of Cebu
128
Follow these
steps…
4. Request the
doctor to issue
medical certificate/ medico
legal certificate.
5. Pay to the
cashier.
6. Present receipt, follow up/
claim certificate
from the clerk.
Wait while Person-in-charge…
Approach …
6. Instructs patient to bring his/
her chart to the
OPD/Eye/ Dental
clinic clerk for
issuance of medical/ medico legal
certificate as ordered and claim
the
certificate
from the clerk.
7. Issues charge
slip.
Junior Consultant/ Resident
Physician
8. Prepares and
releases the certificate to the
patient and asks
the patient to
acknowledge the
certificate
released by signing
on the logbook.
OPD: Relita
Liwag
Eye Clinic:
Evangeline
Bontuyan
Dental Clinic:
Rubelia Caballero
It will
take…
Clerk
30
minutes
per
patient
City of Cebu
129
DESCRIPTION
HOW TO GET CERTIFICATE OF CONFINEMENT
: Certificates are issued with utmost accuracy
upon valid request by patients during confinement.
 CLIENT/S
: Admitted patients of CCMC
 CONTACT PERSON/S: Romarica Derodar (Medical Records)
255-7141 loc 124
: Medical Records, CCMC
 AVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM
x LOCATION


REQUIREMENT/S: None
FEE/S
Follow these
steps…
1. Ask request
form for Certificate of Confinement.
2. Brings the
request form
the nurse in
charge.
3. Go back to
Medical Record
with the filled
out form.
4. Pay to the
cashier and
present receipt
to clerk.
1. Gives request form and
tells the client to ask
the Nurse– in charge to
fill up the request form.
2. Fills up the request
form.
3. Issues charge slip and
prepares certificate of
confinement.
4. Releases the certificate
upon presentation of receipt and ask client to
acknowledge released by
signing logbook.
Approach …
Medical Records– Carleen Kimmy
Bacalla
Nurse-in
charge
Carleen
Kimmy
Bacalla
It will
take…
5
minutes
5 minutes
15
minutes/
client
5 minutes
City of Cebu
130
HOW TO GET A HEALTH CARD FOR NIGHT ESTABLISHMENT ENTERTAINERS
DESCRIPTION
: Clients’ Health cards are updated weekly after STI
screening and treatment , if found positive for STI .

CLIENT/S
: Night/ recreational establishment entertainers,
masseuses/ masseurs of Cebu City
 CONTACT PERSON/S: Liliosa Batiancila ; 233- 0987
x LOCATION : STD/ AIDS Detection Unit, Left wing,



DURATION OF THE SERVICE: 2 hours & 33 minutes
REQUIREMENTS:
a. 3 copies of recent 2x2 picture (colored or black
and white)
b. Chest X-ray result with big film
c. Residence certificate
FEE/S
d. Birth Certificate (for 18-25 years old)
: 25.00 receipt (Php 10.00 for Health Card and Php
15.00 for Gram staining)
City of Cebu
131
1. Submit requirements to clerk
2. Wait.
3. Proceed to admitting section and
hands in health card
&wait for the no. to
be called
4. Proceed to examining room as patients number is
called.
5.waits for laboratory
official result
6. Proceed to the
doctor’s room.
Wait while
Person-in-charge…
1. Checks for completeness of documents
2. Types in pertinent
data in health card &
gives it to the patient
3. Receives filled up
health card and gives
to client glass slides
w/ nos.
Approach
…
clerk
It will
take…
3 mins
clerk
5 mins
4. Does pelvic exam
and collects specimen
for gram staining
PHM/PHN
3 mins
5. Submits specimen
to the laboratory for
examination laboratory hands in to STD
section the official
results. Doctor interprets lab results .Logs
in positive results in
log book. Patient is
called for treatment.
6. Prescribes and
gives health education
to client. Informs client of follow up
visit .Gives to client
health card.
Nurse
attendant
2 hrs
MO
10 min
clerk
12 mins
City of Cebu
132
PUBLIC SERVICES
P
UBLIC SERVICES
City of Cebu
133
DESCRIPTION

CLIENT/S
:This service is offered once trees or plants in public areas are hazardous to the general public. This
is under the mandates of Presidential Decree 953.
: Constituents having problem with trees in
center island and sidewalk
Mary Grace V. Teoxon; (032) 256-2170
x LOCATION
:
Park
and
Playground Commission

Plaza Independencia, Cebu City
 AVAILABILITY : Monday to Friday, 8:00 AM to 5:00 PM



DURATION OF THE SERVICE: —
REQUIREMENT/S:
Letter request from the concerned individual.
However, request may be done through phone call
especially when it needs immediate action or the
safety of the public is at risk.
1. Submit request letter to office
2. Coordinate with
Parks trimming in
charge as to the schedule of inspection
3. Accompany incharge to the location
during the inspection.
4. Be at the location,
while the trimming is
done.
Wait while Person
-in-charge…
1.Receive request
letter from client
2. Schedule date of
inspection. Inspection
schedule
every Wednesday.
3. Inspect location
of trimming.
4. Trim trees
Approach
…
Janet G.
Libarios
It will
take…
5 minutes
5 minutes
Manolito
Briones
Within
one week
4 hours
to several
days
City of Cebu
134
PUBLIC SERVICES
HOW TO REQUEST FOR TRIMMNG OF TREES
PUBLIC SERVICES
HOW TO REQUEST FOR BALLOUT OF TREES
DESCRIPTION
: This service is offered to constituents and/or
establishments whose tree obstructs their passageway and /or has hampered their establishment. Cutting of trees is mandated under Presidential Decree 953

: Constituents who have concern on trees that
obstructs their passageway
CLIENT/S
x LOCATION
 AVAILABILITY
Mary Grace V. Teoxon; 256-2170
: Park and Playground Commission
: Monday to Friday, 8:00 AM to 5:00 PM
 REQUIREMENTS: Letter request with attached picture and
site development plan.
1. Submit request
letter to Parks and
Playground Commission office
2. Attend Parks and
Playgrounds Commission
meeting
held every 2nd and
4th Monday of the
Month.
Wait while
Person-in-charge…
1. Receives the letter
from the client
2. Includes request in
the agenda of the
Parks
and
Playgrounds Commission
meeting held every
2nd and 4th Monday
of the Month.
Approach
…
Janet G.
Libarios
It will
take…
2 minutes
5 minutes
City of Cebu
135
DESCRIPTION
:This service provides tents to any requesting Cebu
City constituents.
 CLIENT/S
x



Abellanosa’s Office- for request
April Mae Pungase
256-3148/ 412-2834
BMS- for delivery of tents & stages
Andress Esparaguera
Danilo Caracena
256- 2699/ 412- 1942
LOCATION :
(1) Councilor Abellanosa’s Office
2nd Floor, Legislative Building
Cebu City Hall
(2) Building Maintenance Services (BMS),
Old San Miguel Bodega, MC Briones St.,
Cebu City
REQUIREMENT/S:
Request Letter addressed to
Hon. Rodrigo Abellanosa; stating:
a. Location for delivery & installation of tents/
stage
b. Number of tents
c. Duration of usage (date to install & pull-out)
d. Contact person
e. Contact number
City of Cebu
136
PUBLIC SERVICES
HOW TO REQUEST FOR TENTS & STAGES
PUBLIC SERVICES
1. Submit request
letter to
Councilor
Abellanosa’s Office
2. Fill up the
“request form” and
submit form
3. Proceed to BMS
with the approved
form and request
letter.
4. Follow up
through phone 2
days before date of
use.
5. Wait for the delivery of tents/stage.
Wait while
Person-in-charge…
1. Calls BMS for
confirmation as to
availability of tent/
stage.
2. Provides
“request form”.
3. Verifies the duly
filled out form.
4. Forwards form to
Councilor
Abellanosa for signature.
5. Gives approved
form & advises client to proceed to
BMS.
6. Receives and
assesses request.
7. Logs request.
8. Answers inquiry.
9. Delivers and sets
up the tent/ stage.
Approach
…
It will
take…
5 minutes
April Mae
Pungase,
Abellanosa’s
Office
John Paul
Gelasque/
Wesley
SantosYnigo
BMS
10 minutes
10 minutes
5 minutes
NOTE:
Request should be at least a week
before the event.
City of Cebu
137
DESCRIPTION
:This service provides aircon or non– aircon kaoshiung bus. Aircon buses may be used for field trips/
tours and Non- Aircon buses for burials and beach
outing.
 CLIENT/S : General Public; Priority: Cebu City Residents
Non Aircon Buses –Rodrigo Abellanosa’s Office
April Mae Pungase
256-3148/ 412-2834
Aircon buses & Multicabs— Augustus Pe’s Office
Hazel Bacol
253-3213/256-1484
x LOCATION :

(1) Councilor Abellanosa’s Office
2nd Floor, Legislative Building
Cebu City Hall
(2) Councilor Pe’s Office
3rd Floor, Legislative Building
Cebu City Hall



REQUIREMENTS:
Request Letter to concerned councilors stating:
a. Contact person & number
b. Pick up time & place
FEE/S: Aircon bus rental – P5,000
Non- Aircon bus – P1, 400- Monday to Friday
1, 700.00 - for Sundays & Holidays
City of Cebu
138
PUBLIC SERVICES
HOW TO REQUEST FOR BUS & MULTICAB
PUBLIC SERVICES
Follow these
steps…
1. Submit request
letter to concerned
Councilor’s office.
2. Fill up the
“request form” and
submit form.
4. Follow up
through phone 2
days before date of
use.
5. Wait for actual
date of use.
Wait while
Person-incharge…
1. Checks availability of vehicle.
2. Logs request in
the logbook.
3. Provides request
form.
3. Verifies the duly
filled out form.
4. Forwards form
to Councilor Abellanosa for signature.
5. Answers inquiry.
6. Makes a summary report of the
request & forwards the same to
the
dispatching
office located at
SRP.
7. Proceed to the
location for pick
up.
Approach
…
April Pungase
(Abellanosa’
s office)
Hazel Bacol/
Esther
Concha
(Pe’s office)
It will
take…
2 minutes
1 minutes
1 minutes
3 minutes
NOTE:
Jurisdiction : within Carcar (South) to
Danao (North) only
City of Cebu
139
DESCRIPTION
: This service caters to delivery of clean portable
toilets to all requisitioners within the city limit.
 CLIENT/S
: General Public—Cebu City
x LOCATION
 AVAILABILITY
Randy Navarro
256-1911
: Department of Public Services (DPS)
Portable Toilet Services
2nd Floor Ramos Public Market Building
Brgy. Cogon, Ramos, Cebu City
: Monday – Friday, 8:00 AM- 5: 00 PM

3days & 15 minutes

REQUIREMENTS:
Request letter addressed to:
Tomas R. Osmeña
City Mayor
Request letter should contain:
a. name of the person requesting
b. complete address
c. contact number
d. Sketch
e. Event / Activity
FEE/S
: 500.00 per unit/ day
City of Cebu
140
PUBLIC SERVICES
HOW TO REQUEST FOR PORTABLE TOILET
PUBLIC SERVICES
1. Submit a letter of
request to the Mayor’s
office– CityHall.
2. Make a follow-up
call at Mayor's Office
to check whether or
not the letter is approved.
3. Call DPS to check
whether the approved
letter of request is
forwarded to their
office.
4. Proceed to DPS office to secure collection slip.
5. Pay the certain
amount stipulated in
the collection slip at
CTO at Cebu City Hall.
6. Photocopy OR and
present original OR to
DPS
7. Follow up request
through telephone call
2 days before date of
use.
8. Wait for the delivery.
Wait while
Person-in-charge…
1. Receives and assesses request letter.
2. Informs the client
of the result of the
request.
3. Forwards approved request to
DPS.
4. Informs the approval of the request.
5. Signs collection
slip.
6. Assesses payments.
7. Issues Official
Receipt (OR).
8. Files photocopied
OR and get important
details of the use.
9. Answers the
query.
10. Delivers the
number of units.
Approach
…
It will
take…
Mirasol/
Marites
Receiving
Clerk @
Mayor’s
Office
5 minutes
Randy
Navarro
2 days
from
submission
of letter
5 minutes
CTO
Cashier,
Ground
Floor
Randy
Navarro
Perpetuo
Magdadaro
5 minutes
2 minutes
1 day
before
the use
City of Cebu
141
DESCRIPTION:
This service attends to an immediate repair of an
existing minor drainage structures in a public area
and attends to desilting works to avoid clog– up &
allow free flow of waste water.
 CLIENT/S: Cebu City Constituents
Engr. Jesielyn A. Toribio, Division Head
Engr. Juanito Pua, Jr., Section Head
253– 4091
x
LOCATION:
3rd
floor, Yutivo Building

Drainage and Flood Control Section
Department of Engineering & Public Works (DEPW)
Cebu City



DURATION OF THE SERVICE: 3 working days & 40 minutes
REQUIREMENTS:
Request Letter addressed to
Engr. Nicomedes S. Leonor, Jr.
OIC/ City Engineer
stating:
a. Exact address and attach a sketch plan
b. Specific request: either repair or desilting
c. Complete name of requesting party and
contact number.
City of Cebu
142
PUBLIC SERVICES
HOW TO REQUEST FOR DRAINAGE MAINTENANCE
PUBLIC SERVICES
1.
Submit request
letter to DEPW
Office
Wait while
Person-in-charge…
1. Reviews request letter and attachment.
2. Forwards request
letter to City Engineer
for assignment to concerned Division Head.
3. Receives request
letter and forwards it to
Division Head.
4. Assigns work force
to act on request.
2. Follow up request
for schedule of repair/ desilting.
3. On the scheduled
date, be at the designated area to
guide the Drainage
Maintenance
Personnel.
5. Coordinates for
schedule.
6. Conducts repair or
desilting of drainage.
7. Gives assignment
sheet for client’s signature.
4. Sign assignment
sheet after the work
is completed.
Approach
…
It will
take
…
Aniceta
Perez,
Receiving
Clerk
30
minutes
Dedia S.
Orellano,
Drainage
Maintenance Staff
Jesielyn A.
Toribio,
Division
Head
10
minutes
8
hours
Dedia S.
Orellano
8
hours
DESILTING:
Aquiles P.
Barame;
Angelito B.
Matarlo;
et.al
8
hours
REPAIR:
Jose Ivan C.
Larosa
City of Cebu
143
DESCRIPTION
: This service attends to an immediate repair and
maintenance of public roads in Cebu City. It covers:
a. Asphalting of City Streets
b. Maintenance of Mountain Barangay Gravel roads
c. Opening of Mountain Barangay Gravel Roads
d. Asphalting of Newly Opened City & Mountain
Barangay Roads
Apollo P. Dante
General Foreman
253– 4404
x LOCATION : 3rd floor, Yutivo Building

Department of Engineering & Public Works
(DEPW), Cebu City
AVAILABILITY:




REQUIREMENT/S:
Request Letter addressed to:
Mayor Tomas R. Osmeña
City Mayor
Through: Engr. Nicomedes S. Leonor
City Engineer ;
stating:
a. Exact address with sketch plan
b. Complete name of requesting party
and contact number.
City of Cebu
144
PUBLIC SERVICES
HOW TO REQUEST FOR ROAD MAINTENANCE
PUBLIC SERVICES
Follow these
steps…
1.
Submit request
letter to DEPW
Office
2. Follow up request for schedule
of repair/ asphalting.
3. On the scheduled
date, be at the designated area to
guide the Maintenance
Personnel.
Wait while
Person-in-charge…
1. Reviews request letter and attachment.
2. Forwards request
letter to City Engineer
for assignment to concerned Section Head.
3. Assigns capataz for
inspection.
4. Coordinates with
client for schedule.
5. Conducts repair or
asphalting.
6. Gives assignment
sheet for client’s signature.
4. Sign assignment
sheet after the
work is completed.
Approach
…
It will
take…
Aniceta
Perez,
Receiving
Clerk
30
minutes
Apollo
Dante,
Section
Head
10 minutes
Raul L.
Durangparang
8 hours
Capataz
and
laborers
8 hours
Raul L.
Durangparang
City of Cebu
145
DESCRIPTION
PUBLIC SERVICES
HOW TO REQUEST FOR DELIVERY OF POTABLE WATER
: This service caters to delivery of clean water to
different mountain barangays with no source of
potable water.
 CLIENT/S : General Public– Mountain Barangays
Engr. Rufina A. Adlawan
412-0617
x LOCATION : Department of Public Services (DPS)

Water Services Division



REQUIREMENT/S:
Request letter addressed:
Tomas R. Osmeña
City Mayor
b. complete address
c. contact number
d. sketch
FEE
: Php 10 per drum
City of Cebu
146
PUBLIC SERVICES
Follow these
steps…
1. Submit request letter to
Mayor’s office.
Wait while
Person-incharge…
1. Receives and
assesses request
letter.
2. Make a follow-up call at
the
Mayor's
Office to check
whether or not
the letter is approved.
3. Call DPS to
check whether
the
approved
letter of request
is forwarded to
their office.
4. Call DPS for
the schedule of
delivery.
2. Informs the
client of the result of the request.
3. Forwards
approved request to DPS.
4. Inspects the
area to check
accessibility of
the water tanker
trucks.
5. Wait for the
delivery on the
scheduled date.
6. Dispatches
the drivers for
delivery of water
to area.
7. Asks payments from the
client & issues
official receipt.
6. Make payments per drum
requested.
5. Approves &
schedules request.
Approach …
Mirasol/
Marites
Receiving Clerk
@ Mayor’s
Office
Danilo Catalya
& Seleuco Rita
Roy Seno &
Adelaida Carpio
Danilo Catalya
Water Tank
Drivers
It will
take…
5 minutes
2 days
from submission of
request
letter
3 hours
2 minutes
3 days after the
request
received
3 minutes
City of Cebu
147
DESCRIPTION
: This service ensures that all public non– functional
or defective water supply facilities be repaired.
Engr. Rufina A. Adlawan
412-0617
x LOCATION : Department of Public Services (DPS)

DURATION OF THE SERVICE:
 REQUIREMENT/S:
3 days & 2 hours
Request letter addressed:
Dionisio Gualiza
Department Head
Department of Public Services (DPS)
b. complete address
c. contact number
d. sketch
City of Cebu
148
PUBLIC SERVICES
HOW TO REQUEST FOR REPAIR OF
WATER SUPPLY FACILITIES
PUBLIC SERVICES
Follow these
steps…
the Artesian
Wells Services
Division at DPS
office.
Wait while
Person-incharge…
1. Receives,
records and
assesses request
letter.
2. Make a follow-up call for
schedule of repair
2. Schedules
the repair &
make job order
to plumbers.
3. Wait for DPS
– Plumbers
team to go to
site for inspection and repair
of water supply
facilities.
3. Dispatches
the plumbers
team with the
tools and materials for the repair.
4. Repairs the
damaged facilities.
Approach …
Roy Seno
Adelaida Carpio
Rufina A.
Adlawan
It will
take…
2 minutes
3 days from
submission
of request
letter
DPS Plumbers
Team
2 hours
City of Cebu
149
DESCRIPTION

CLIENT/S
: This service ensures a regular supply of potable
water to the urban poor and mountain barangays.
: General Public– urban poor &
mountain barangays

CONTACT PERSON/S:
Engr. Rufina A. Adlawan; 412-0617
x LOCATION : Department of Public Services (DPS)
AVAILABILITY:


 REQUIREMENT/S:
4– 6 months
a. Request letter addressed:
Dionisio Gualiza, DPS Department Head
b. Sketch of the location of the project
c. Photocopy of Land Title or the Tax Declaration of
the lot donor
d. Deed of Donation– 16 sq. meters of lot signed between the lot donor & City Mayor.
e. Barangay Resolution
f. Names & signatures of the 25 household members
benefited
1. Submit request letter to DPS office.
2. Follow-up for schedule of inspection.
Wait while
Person-in-charge…
1. Receives & assesses
request letter.
Approach
…
It will
take…
Adelaida
Carpio
2
mins
2. Informs the client
of the schedule.
Roy Seno
3
mins
City of Cebu
150
PUBLIC SERVICES
HOW TO REQUEST FOR A CONSTRUCTION OF
WATER SUPPLY FACILITIES
PUBLIC SERVICES
3. Have your proposed
construction location
inspected by the Division Head or Plumbers.
4. Submit the rest of the
requirements to the
division Head.
5. Call DPS office to
check if the subsequent
steps are done:
a. Approval of POWE
b. Funding
c. Processing of Purchase Request (PR)
d. Bidding of materials
e. Approved Awards
Resolution.
6. Wait for the construction personnel to bring
the construction materials to the site.
7. Wait until a final inspection is done.
8. Completed project
will be turnover, accepted by the barangay
captain & City Mayor
Wait while
Person-incharge…
3. Conducts inspection & gathers
data for the preparation of POWE.
4. Examine the
requirements.
5. Informs the
client of the update of the processing of documents.
6. Withdraws the
materials needed
for the construction and bring to
site.
7. Conducts inspection.
Approach
…
It will
take…
Rufina
Adlawan,
Division
Head
1-3 days
after
submission of
letter.
10 minutes
Ronnie
Bering,
Follow–
upper
Construction personnel/
Plumber
Team
4– 6
months
2 days
8. Facilitates turn
– over.
City of Cebu
151
DESCRIPTION


CLIENT/S
: This service ensures that all streetlights within
Cebu City are in good condition and identified defective lamps are acted promptly.
: General Public—Cebu City
CONTACT PERSON/S:
Engr. Arnel B. Cal, Joel Biton, Cilu– Joel Ouano
256-1911
x
of Public Services (DPS)
 LOCATION : Department
AVAILABILITY
:


2 weeks after inspection—new installation
2 working days– repair and replacement

REQUIREMENT/S:
Request letter addressed & approved by:
Dionisio Gualiza, DPS Department Head
b. complete address
c. contact number
d. sketch of the exa t VECO post
e. Post Number
City of Cebu
152
PUBLIC SERVICES
HOW TO REQUEST FOR REPAIR & INSTALLATION
OF CEBU CITY LIGHTS
Follow these
steps…
Wait while
Person-incharge…
DPS office & fill
out request
form.
1.Receives and
assess request
letter.
2.Gives request
form.
3.Logs the request.
2. Make a
follow-up
call
for schedule of
inspection.
4. Informs of
the schedule for
inspection.
3. Wait for DPS
team to conduct
inspection
5. Dispatches
the team.
4. After inspection, sign the
accomplishment
report based on
the finding of
the team.
6. Conducts
inspection/ repair.
7. Hands out
accomplishment
report to client.
Approach …
It will
take…
Ruth Macapas
1 minute
Ma. Luisa
Gabutan
Engr. Arnel Cal
Engr. Joel Biton
DPS Team:
Jose Abelgas
Cornelio Jaca
Marcelino
Cortes
2 days or 2
weeks from
submission
of request
letter
20 minutes/
per post
City of Cebu
153
ORIENTATION & TRAINING
O
RIENTATION & TRAINING
City of Cebu
154
HOW TO AVAIL OF AN ORIENTATION OF
MODERN FAMILY PLANNING METHODS
DESCRIPTION
:This service provides Family planning methods
that are safe, effective, accessible and legally acceptable to eligible clients in order to prevent or
control pregnancy and spacing of childbirth.
 CLIENT/S
: Resident of Cebu City
 CONTACT PERSON/S: Bernardita G. Pongan; 232-5731
x LOCATION : Barangay Health Centers of Cebu City
AVAILABILITY
: Monday – Friday, 8:00 AM- 5: 00 PM
Saturday 8:00 -1:00PM
1. Proceed to Registration fro an interview.
2. Submit for vital
signs.
3. Proceed to admission area for registration and examination.
4. Choose method
after proper assessment.
5 .Listens to instructions given on how to
use the method.
BHW
It will
take
…
5
mins
3
mins.
MO, PHN,
PHM
7
mins
Wait while
Person-in-charge…
Approach
…
1. Interviews client
using the FP form 1.
2. Gets the weight,
pulse rate & B/P records in the FP Form 1
3. Counsels, examines
& records in the FP
Form 1.
4. Provides the method
chosen after assessment.
5. Gives instructions
how to use the method
and the next scheduled
date of visit.
MO/
PHN/PHM
MO, PHN,
PHM
MO, PHN,
PHM
10
mins.
2
mins
City of Cebu
155
DESCRIPTION
: This provides counseling sessions to the couples applying for marriage licenses for them to
be more prepared, responsible and aware of
living a marriage life.

: Couples applying for Marriage license
CLIENT/S
x



LOCATION
AVAILABILITY
Lydia Lorete, Social Worker
262-5163 / 262-9350 / 261-6408
: Department of Social Welfare and Services
Katipunan, Labangon, Cebu City; and
City Health Department (CHD)
: Monday to Friday
8:00 Am to 5:00 PM
REQUIREMENT/S:
Admission Slip from City Health Dept. (CHD)
City of Cebu
156
TAXES
HOW TO AVAIL OF MARRIAGE COUNSELING TO
COUPLES APPLYING FOR MARRIAGE LICENSE
Follow these
steps…
1. Proceed to
CHD to get Admission Slip.
2. Submits the
requirements.
3. Fills-up Application form and
answer the questionnaire.
4. Submits duly
filled-up application and questionnaire.
5. Attend PMC
session as scheduled every
Wednesday and
Friday.
6. Receives PMC
Certificate.
Wait while
Person-incharge…
1. Gives Admission
Slip.
2. Receives the
requirements/
gives
application
form and questionnaire.
Approach …
It will
take…
CHD
personnel
SWA/
Lydia Lorete
Five (5)
Minutes
Thirty (30)
Minutes
3. Receives/ Reviews filled-up application form ang
questionnaire submitted.
4. Conduct PMC
session.
SWA/
Lydia Lorete
4. Sign the PMC
Certificate.
5. Release of PMC
certificate
Trained
Marriage
Counselors of
DSWS and
CHD
One (1)
day
Five (5)
Minutes
Five (5)
Minutes
City of Cebu
157
DESCRIPTION
:This service offers 3-6 months technical vocational
courses such as:Industrial Trade, Information & Communication Technology, Vocational Technical Trade,
Garments Trade, Food Trade and Simple Technology.
 CLIENT/S : Cebu City Residents
 CONTACT PERSON/S: Noel G. Enriquez; 254- 9212
and Employment Division,
x LOCATION : Labor
AVAILABILITY:
Enrollment: Monday – Friday, 8:00 AM- 5: 00 PM

Class Schedule: Semi- annual – for Industrial
(except for plumbing), Quarterly- other courses


DURATION OF THE SERVICE: Maximum of 1 hour & 45 minutes
REQUIREMENT/S:
a. Biodata/resume
b. Birth Certificate
c. Voter’s ID/Voter’s Affidavit/Voter’s Certification
d. Health Certificate (for culinary arts only)
e. 1x1 ID Picture (2 pcs.)
f. White folder with plastic envelope and fastener
1. Visit DMDP to submit requirements.
2. Wait while the staff
evaluates your requirements.
Wait while
Person-in-charge…
Approach
…
It will
take…
1. Admin Officer
receives and evaluates the requirements.
Noel G.
Enriquez
4 minutes
City of Cebu
158
HOW TO ENROLL FOR TECHNICAL-VOCATIONAL
EDUCATION AND TRAINING PROGRAMS AT DMPD
Follow these
steps…
Wait while
Person-in-charge…
3. Take the exam.
2. Conducts examination to the applicant.
4. Wait while the
staff checks your
test paper.
5. Get passed slip
from the examination in-charge.
6. Proceed to the
enrollment officer.
3. Checks the examination papers.
7. Fill up the Manpower Profile
Form .
8. Enroll.
9. Wait until the
enrollment Officer
gives you the admission slip and
the class schedule.
10. Report to class
according to the
class schedule
given.
Approach
…
It will
take…
1 hour & 30
minutestechnical
courses
30 minutes vocational
courses
2 minutes
4. Issues pass slip to
examinees who
passed the exam.
5. Informs applicant
to proceed to the
enrollment officer.
6. Gives Manpower
Profile Form.
Virginia
Q.
Cabezas;
Admin
Officer
7. Enrolls the student-applicant.
8. Issues Admission
slip with class
schedule to studentapplicant.
Noel G.
Enriquez,
Enrollment
Officer
1 minute
1 minute
5 minutes
2 minutes
1 minute
1 minute
City of Cebu
159
TAXES
T
AXES
City of Cebu
160
HOW TO GET COMMMUNITY TAX CERTIFICATE
(CTC/CEDULA)
TAXES
DESCRIPTION
:This service is to tax every inhabitant 18 years old
and above, as well as every partnership, corporation,
and association.
A community tax certificate/ cedula is given to those
who have paid their community taxes. The community tax shall accrue on the first day of January each
year, which shall be paid not later than the last day
of February each year.
 CLIENT/S : Cebu City constituents
Esterlita Garrido – Division Chief
412-0000 loc. 130
x LOCATION : Ground floor, Cash Receipts Division

City Treasurer’s Office, Executive building
AVAILABILITY:


 REQUIREMENTS: Duly filled-out application form (from the
guard- entrance)
1. Ask for application
form and fill out.
2. . Submit the filled
out application form
to the collector.
3. Pay the amount
due to the collector.
4. Claim your CTC.
Wait while
Person-in-charge…
1. Designated collector assesses the
taxes due for the
cedula.
2. Designated collector issues the
cedula to the client.
Approach
…
Collectors/
Cashiers
assigned in
Windows
19, 20, 21,
22, 23
It will
take…
Less
than a
minute
10 minutes
City of Cebu
161
DESCRIPTION
: Tax clearances are issued to taxpayers as proof of
complete real property tax payment or to effect
that all taxes up to the current year are fully paid as
stipulated by the said law.
 CLIENT/S : Cebu City constituents
 CONTACT PERSON/S: Julieta P. Cuenca (Acting Division Chief)
412-0000 loc. 127
LOCATION : Ground floor / Real Property Tax Division
City Treasurer’s Office, Executive building
x


REQUIREMENTS:
1. Letter of Request
2. Tax Declaration Number
3. Tax Payment Verification Sheet (TPVS) print-out
1. Submit the letter
requesting tax clearance to the clerk of
the Tax Clearance
Section.
2. Acquire the TPVS
print-outs of the real
property.
3. Have the status of
your property confirmed by the verifiers
in the Tax Clearance
Section.
Wait while
Person-in-charge…
1. Prints the TPVS of
the real property.
Approach
…
Francisco
Sarona
Nicasio Tan
It will
take…
Less
than a
minute
5
minutes
2. Verifiers check
the status of payments of the real
property and print
the billing for the
unpaid balances.
Cresenciano
Landiza,
Hector Lepiten,
Quirico
Ocampo
City of Cebu
10
minutes
162
TAXES
HOW TO GET REAL PROPERTY TAX (RPT) CLEARANCE
TAXES
4. Request for the tax
bill from the Billing
Section (if applicable).
5. Pay the cashier the
certification fee and/
or the remaining tax
balances (if applicable). Windows with
“Miscellaneous Payment Only”; (RPT)
payments: Windows
10, 11 & 12
6. Submit the Official
Receipt of the payment/s made to the
verifier.
7. Wait while the encoder prepares the
Tax Clearance.
8. Receive your Tax
Clearance from the
Clerk in the Tax Clearance Section.
3. Verifiers check
the status of payments of the real
property and print
the billing for the
unpaid balances.
4. Issues the Official Receipt for the
payments made
5. Checks the official receipt and
other supporting
documents (if
needed) for the
printing of the certificate.
6. Checks the official receipt and
other supporting
documents (if
needed) for the
printing of the certificate.
7. Clerk releases
the approved clearance to the client.
Lydia Leyson
Designated
Collector
Cresenciano Landiza
Hector
Lepiten
Quirico
Ocampo
Assigned
Encoders
Florida
Falcon
10
minutes
5
minutes
3
minutes
15
minutes
Less
than a
minute
City of Cebu
163
DESCRIPTION
:Issuance of tax declaration for newly declared properties or for transfer of ownership.
 CONTACT PERSON/S: Wilhelma Borgonia
253-1099 / 412-0000 loc. 303
x LOCATION


DURATION OF THE SERVICE: 6 working days
REQUIREMENT/S :
Properties declared for the first time
1. Completely filled out Real Property Assessment Request
Form
2. Certificate of Occupancy or Building Permit
3. Tax Declaration of the land
4. Latest Tax Clearance Certificate of the land
5. Certificate of house ownership form the Brgy.
6. Affidavit of legal heirs with lot consent (if dead)
For Transfer of Ownership
1. Completely filled out Real Property Assessment Request
Form
2. Certification Authorizing Registration (CAR) from BIR
3. Deed of Sale / Certification of sale/Affidavit of consolidation
4. Transfer Certificate of Title/Original Certificate of Title
5. Transfer Tax receipt from City Treasurer’s Office
6. Tax declaration of the land and latest Tax clearance Certificate of land
FEE/S
: Php 5,000.00– Registration Fee
City of Cebu
164
TAXES
HOW TO SECURE TAX DECLARATION
TAXES
Follow these
steps…
Wait while
Person-in-charge…
Approach
…
It will
take…
1. Submit requirements
1.
Receives
and
checks the completeness of supporting
documents,
records
the transaction in the
logbook and forwards
the transaction to the
DIC..
Wilhelma
C. Bogonia
(Facilitator)
10 mins
2. Arrange for date
and time of inspection.
3. Guide the Tax
Mapper and DIC to
the inspection site.
2. DIC schedules inspection.
3. DIC and TM conducts inspection.
4. DIC prepares field
appraisal assessment
sheet(FAAS), then forward FAAS to Tax Mapper.
5. Tax Mapper updates Tax Mapping
control roll, then forwards FAAS to GIS
6. GIS clerk updates
record
7. Computer section
encodes data and
prints TD
8. TD is submitted to
signatories (DIC, Tax
Mapping Head and City
Assessor.
District in
charge
(DIC) and
Tax Mapper
DIC and
Tax Mapper
Jeannie
Ann P.
Soco or
Juanita V.
Valdez
(Releasing
Clerk
10 mins
45 minutes
depending on
location
3-5
Working
days
5 mins
City of Cebu
165
SENIOR CITIZENS
S
ENIOR CITIZENS
City of Cebu
166
SENIOR CITIZENS
HOW TO GET SENIOR CITIZEN’S IDENTIFICATION
CARD (ID)
DESCRIPTION
:The service is available to all senior citizens of Cebu
City only. The objective is to provide the senior citizen with a nationally uniform identification card to
avail the legally mandated privileges. The end result of the service is to have an actual list of registered senior citizens of Cebu City . This service is
mandated under R.A. 9257 of the “Expanded Senior
citizen Act of 2003.
 CLIENT/S : All Senior Citizens of Cebu City
 CONTACT PERSON/S: Sarah Ponteras, Ecisila Mansueto,
Noel Cabezas, Richard Figues
256—3148/ 412– 2834
x LOCATION : Office for Senior Citizens’ Affairs (OSCA)

temporarily located at 2/F, Rm. 2-1,
Legislative Building , City Hall, Cebu City
 AVAILABILITY : Monday- Friday; 8:00 AM- 5:00 PM

 REQUIREMENT/S:
FEE/S
2 weeks, 4 minutes & 40 seconds
 2 pcs. 1x1 picture
 cedula number, and
 photocopy of any proof of birth
(i.e. birth certificate baptismal certificate,
driver’s license , passport, postal I.D. ,
voter’s certification, etc.).
: None for New application
Php 100– for replacement/ lost ID
City of Cebu
167
Follow these
steps…
1. Get application form for
ID.
2. Fill up the
application
form & attach
all the requirements , and
submit it.
3. The
senior
citizen
waits
while the OSCA
ID is prepared.
Wait while…
1. The OSCA personnel
provides an application
form to the applicant
and advises him/her to
attach the needed requirements.
verifies and reviews
the application form
and the attached requirements.
verifies in the computer if the applicant /
senor citizen has been
issued with a senior
citizens identification
(ID) card.
keeps the application
form and the attachment s in the file.
5. The OSCA personnel prepares the ID
and typed all necessary
information in the ID
card.
Approach
…
Sarah
Ponteras,
Ecisila
Mansueto,
Noel Cabezas,
Richard
Figues
It will take…
5 sec.onds
One (1)
Minute
One (1)
Minute
Fifteen (15)
seconds
One (1)
Minute
City of Cebu
168
SENIOR CITIZENS
SENIOR CITIZENS
Follow these
steps…
4. Sign the ID
and give it back
to OSCA personnel for
OSCA Head and
the City
Mayor’s signatures.
5. The senior
citizen or his/
her duly authorized representative signs
the logbook of
claimed ID’s
Wait while…
gives the duly prepared ID to the applicant senior citizen for
his / her signature
advises the applicant
senior citizen to come
back after two (2)
weeks to get the duly
issued ID.
8. OSCA Head signs the
identification card.
forwards the ID to the
office of the City
Mayor for his signature.
10. The City Mayor
signs the identification
card and returns it
back to the OSCA.
11. The OSCA personnel releases the identification card and asks
the senior citizen or his
representative to sign
the logbook.
Approach
…
It will take…
Five (5)
sec.onds
Sarah
Ponteras,
Ecisila
Mansueto,
Five (5)
seconds
Noel
Cabezas,
Richard
Figues
Five (5)
seconds
Three (3)
minutes
Five (5)
seconds
One (1)
minute
City of Cebu
169
DESCRIPTION
:This service is available to all senior citizens
even if he/she is not a resident of Cebu City.
The objective is to provide the senior citizen
with the said purchase slip that he/she needs to
avail of the twenty percent (20%) discount in the
purchase of medicines. This service is in accordance to Administrative Order No. 177, Series of
2004, V. par 4, Sub-par B.1.3, of the Department
of Health that requires the presentation of the
purchase slip (booklet) where all purchases of
medicines shall be recorded.
 CLIENT/S
: All senior citizens regardless of their residences
256—3148/ 412– 2834
x LOCATION
:
Office
for Senior Citizens’ Affairs (OSCA)

temporarily located at 2/F, Rm.2-1,
Legislative Building, City Hall, Cebu City
 AVAILABILITY : Monday- Friday; 8:00 AM- 5:00 PM

DURATION OF THE SERVICE: 2 minutes and 5 seconds
 REQUIREMENTS : OSCA ID card, if any other person is author
FEE/S
ized to get the purchase slip (booklet) for
medicines, said person must bring with him
the OSCA ID of the senior citizen.
: None
City of Cebu
170
SENIOR CITIZENS
HOW TO GET PURCHASE SLIP (BOOKLET)
FOR MEDICINES
SENIOR CITIZENS
Follow these
steps…
Wait while …
1. Present OSCA
ID Card to OSCA
personnel
1. The OSCA personnel fills up in the purchase slip (booklet)
the personal information of the senior
citizen s reflected in
his/her OSCA ID and
the control number.
2. Wait while the
purchase slip for
medicines is prepared
2. OSCA personnel
then records the
name, OSCA ID number, and the control
number of the senior
citizen in the log
book.
3. Get the duly
issued purchase
slip
3. OSCA personnel
releases the purchase slip (booklet)
to senior citizen or to
his/her duly authorized representative
Approach
…
It will
take…
One (1)
minute
Sarah
Ponteras,
Ecisila Mansueto,
One (1)
minute
Noel
Cabezas,
Richard Figues
Five (5)
seconds
City of Cebu
171
DESCRIPTION
:This service is available for senior citizens of Cebu
City only. The objective is to provide the senior citizen with said booklet in order for him/her to avail of
the five percent (5%) discount in the purchase of
selected prime commodities or basic necessities
(grocery items and agricultural products). The end
result of the service is to comply the legal Administrative Order No. 37, series of 2006, of the Department of Trade and industry (DTI) and the Department of Agriculture (DA), respectively , in relation to
Sec. 4 (par I) of R.A. 9257 otherwise known as
“Expanded Senior Citizens Act of 2003”
 CLIENT/S : All Senior Citizens of Cebu City
256—3148/ 412– 2834
x LOCATION : Office for Senior Citizens’ Affairs (OSCA)
temporarily located at 2/F, Rm. 2-1,
Legislative Building, City Hall, Cebu City
AVAILABILITY
:
Monday- Friday; 8:00 AM- 5:00 PM




DURATION OF THE SERVICE: 8 minutes and 10 seconds
REQUIREMENT/S:
FEE/S
a. OSCA ID card
b. 1 piece - 2x2 picture.
: None
City of Cebu
172
SENIOR CITIZENS
HOW TO GET PURCHASE BOOKLET FOR GROCERY
ITEMS AND AGRICULTURAL PRODUCTS
SENIOR CITIZENS
Follow these
steps…
1. Present
OSCA ID card
and 1pc. 2x2
picture to
OSCA personnel
2. Waits while
the purchase
booklet is processed
3. Get booklet
& sign the logbook of released purchase booklet..
Wait while…
1. The OSCA personnel fills
up in the purchase booklet
the personal information
of the senior citizen as
reflected in his/her OSCA
ID and the control number
2. OSCA personnel then
records the name, OSCA
ID number, and the control number of the senior
citizen in the logbook
advises the senior citizen
to come back after one (1)
to two weeks to get the
purchase booklet..
4. OSCA Head signs the
purchase booklet
5. OSCA personnel forwards to the office of the
City Mayor the duly prepared purchase booklets
for his signature.
6. OSCA personnel releases the purchase booklet to senior citizen or to
his/her duly authorized
representative and asks
him/her to sign the logbook.
Approach
…
It will
take…
One (1)
minute
Sarah
Ponteras,
Ecisila
Mansueto,
One (1)
minute
One (1)
minute
Noel
Cabezas,
Richard
Figues
Five (5)
seconds
6
minutes
One (1)
minute
City of Cebu
173
DESCRIPTION
: The service is available to World War II veterans of
Cebu City only. The objective is to provide them with
burial assistance in the amount of Twenty Five Thousand Pesos (25,000.00).

: wife, son or daughter of the veteran who has a
Residency in Cebu City for 10 years, and a duly registered veteran in the Veteran Federation
CLIENT/S
Ecisila Mansueto
256—3148/ 412– 2834
x
LOCATION
:
Office
for
Senior Citizens’ Affairs (OSCA)

temporarily located at 2/F,Rm. 2-1,
Legislative Building, City Hall, Cebu City,
AVAILABILITY:
Monday- Friday; 8:00 AM- 5:00 PM




REQUIREMENTS:
Voter’s affidavit, Letter request, death certificate,
barangay certification attested by two (2) neighbors,
written recommendation of the District Commander
and Post Commander of PVAO, photocopy of old age
pension/pension check, photocopy of military service
record.
NOTE:
Only nineteen (19) qualified veterans shall be
extended with the burial assistance every
year due to limitation of the budget.
City of Cebu
174
SENIOR CITIZENS
HOW TO AVAIL OF WORLD WAR II
VETERAN’S BURIAL ASSISTANCE
SENIOR CITIZENS
Follow these
steps…
1. Submit the
requirements to
OSCA.
2. Wait for any
further advise as
to the veracity of
the claim.
Wait while
Person-incharge…
1. .OSCA personnel
reviews the documents and verifies
if the veteran is in
the masterlist of
PVAO.
2. OSCA personnel
prepares
the
voucher. Voucher
shall
passed
through
City
Budget office, City
Accounting
and
City
Treasurer’s
Office.
3. Follow up call
at OSCA for the
status of processing.
4. Receive the
check from the
Treasurer’s Office
Cash Division.
Approach …
It will
take…
Two (2)
minutes
Three (3)
minutes
Ecisila
Mansueto
Noel Cabezas
months
3. The City Treasurer’s Office (Cash
Division) releases
the check for burial
assistance to qualified veteran thru
his
legitimate
claimant.
One (1)
minute
City of Cebu
175
THER SOCIAL WELFARE SERVICES
City of Cebu
176
O
HOW TO AVAIL OF CERTIFICATE OF INDIGENCY
DESCRIPTION
:This service lets the client avail free and discounted services from other agencies through
the Certificate of Indigency.
 CLIENT/S
: Indigent residents of Cebu City
 CONTACT PERSON/S: Social Workers
262-5163/261-7986 / 262-9350
: Department of Social Welfare Services,
Katipunan, Labangon, Cebu City
AVAILABILITY : Monday—Friday 8:00 am—5:00 pm
x LOCATION



DURATION OF THE SERVICE: 2 days, 1 hour and 30 minutes
REQUIREMENTS:
a. Barangay Certification / COMELEC Certification
b. BIR tax exemptions
c. City Assessor’s certification of no landholding
Follow these
steps…
1. Submit requirements
2. Receives
Certificate.
1. Interviews the
client.
2. Conduct home
visits and collateral
information;
3. Prepares social
Case Summary
Report (CSR).
4. Submits CSR to
supervisor for signature.
5. Issues certificate
of indigency.
Approach …
District Social
Worker
It will
take…
30 minutes
1
Day
1Day
District Social
Workers/ Dept.
Head II
30
Minutes
30
minutes
City of Cebu
177
HOW TO AVAIL OF PWD FINANCIAL
ASSISTANCE
DESCRIPTION
:This service allows each person with disability
to avail of the P 2,000 financial assistance.
 CLIENT/S
: Persons with Disability
 CONTACT PERSON/S: Virginia L. Piccio,
Social Worker PEO II
262-5163 / 261-8595
x LOCATION



AVAILABILITY
: Department of Social Welfare Services,
: Monday—Friday
8:00 am—5:00 pm
DURATION OF THE SERVICE: 13 days and 35 minutes
REQUIREMENTS:
a. PWD ID card
b. Barangay Certification
c. Certified COMELEC voter’s certification
City of Cebu
178
Follow these
steps…
1. Get and submit filled up
forms with the
attached requirements.
2. Follow—up
your
respective
barangays for
the progress of
your request.
Wait while
Person-incharge…
1. Receives/checks
client’s requirements/ sign the
filled up forms.
2. Prepares payroll
and submit to the
Dept Head II for
signature.
3. Submits to
Budget Office for
funding.
4. Submits to Accounting Office for
auditing.
5. Follows-up for
the release of financial assistance.
6. Coordinates the
barangay/ give a
copy of names of
qualified PWD to
receive
assistance.
7. Schedules the
date of release of
the financial assistance.
Approach …
It will
take…
PEO II
5 minutes
PEO II/Dept.
Head II
30
minutes
PEO II /
Budget Office
2
days
PEO II /
Accounting
Office
3
Days
PEO II
5 days
2
Days
PEO II
1 Day
City of Cebu
179
DESCRIPTION
:This service is available to all PWD residents of
Cebu City. The objective is to provide the Persons
with Disability the right to avail the Slip booklet in
order for them to avail the twenty percent discount (20%) medicine purchase as mandated in
the administrative order No. 2009-0011 amending
the act known as R.A. 9442 Magna Carta for Disabled Person.
 CLIENT/S : Persons with Disability- Cebu City
 CONTACT PERSON/S: Virginia L. Piccio; Social Worker PEO II
262-5163 / 261-8595
: OPDA c/o Department of Welfare Services,
AVAILABILITY : Monday to Friday; 8:00 AM to 5:00 PM
x LOCATION

DURATION OF THE SERVICE: 33 minutes
REQUIREMENT/ S : PWD ID Card
Follow these
steps…
Wait while
Person-incharge…
1. Submits I.D.
card.
2. Waits for the
issued slip booklet
3. Get the slip
booklet.
1. Receives the
PWD I.D. cards
2. Records data in
the Log book.
3. Releases the slip
booklets
Approach …
Virginia L.
Piccio
It will
take…
Two (2)
minutes
One (1)
minute
Thirty (30)
minutes
City of Cebu
180
HOW TO GET PWD MEDICINE SLIP BOOKLET
HOW TO AVAIL PAUPER’S BURIAL ASSISTANCE
DESCRIPTION
: This service gives burial assistance to indigents
whose families cannot afford a decent burial.

: Indigent of Cebu City
CLIENT/S
x

LOCATION
Marietta V. Arquio, Siegfred Borces
262-5163 / 261-9350 / 261-6408
(DSWS) ,Katipunan, Labangon, Cebu City
AVAILABILITY : Monday—Friday
8:00 AM—5:00 PM


REQUIREMENTS:
3 copies of the following documents:
a. Barangay Certification
b. Photocopy of Death Certificate
c. Endorsement from City Councilor
City of Cebu
181
Follow these
steps…
1.Submit supporting documents to Social
Workers.
2. Proceed to the
Office of Hon.
Rodrigo Abellanosa,
2nd
Legislative
Building, Cebu
City Hall to
process referral.
3. Submit the
signed Referral
Slip back to
DSWS office.
4. Receive copy
of referral slip to
be forwarded to
Funeral Homes
for Release of
coffin.
Wait while
Person-incharge…
1. Receives supporting documents
submitted by client.
2. Conduct assessment /interview/
validate with funeral home.
3. Approves/ signs
the Referral Slip.
3. Prepares 3 copies of referral slip
to be signed by
Chairman of Social
Services.
4. Provides 1 copy
of referral slip with
documents
attached to client /
applicant to be
forwarded to funeral homes.
Approach …
It will
take…
Marietta V.
Arquio/
Siegfred
Borces
2
minutes
Office of Hon.
Rodrigo
Abellanosa
30
minutes
15
Minutes
Marietta V.
Arquio/
Siegfred
Borces
5
minutes
City of Cebu
182
HOW TO AVAIL OF TRANSPORTATION AND TEMPORARY SHELTER FOR STRANDED CONSTITUENTS
DESCRIPTION
: This service provides timely intervention to
stranded clients such as fare discounts for transportation vehicles and referral to welfare agencies for temporary shelter.

: Stranded clients of Cebu City
CLIENT/S
Marietta V. Arquio, Social Worker
262-5163 / 262-9350 / 261-6408
x

LOCATION
(DSWS), Katipunan, Labangon, Cebu City
AVAILABILITY : Monday—Friday
8:00 AM—5:00 PM
1 hour and 25 minutes
REQUIREMENT/S:
a.
b.
c.
d.
Request letter
Boat Ticket
Barangay Certification
Referral Letter
City of Cebu
183
Follow these
steps…
1. Submit letter
Request with the
attached requirements.
Wait while
Person-incharge…
1. Receives request
from client together with required documents.
2. Make followup of request.
2. Conducts Assessment interview.
Approach …
Five (5)
Minutes
Social Workers and Welfare Assistant
3. Prepares Case
Summary.
4. Processes the
assistance at
Cebu City Hall.
5. Informs client
for the release of
Assistance
3. Get Assistance.
6. Releases Assistance.
It will
take…
Clerk
Budget—
Accounting—
CTO
SWKR & SWA
CTO
Thirty (30)
Minutes
Fifteen
(15)
Minutes
Fifteen
(15) to
Thirty (30)
Days
Fifteen
(15)
minutes
Five (5)
minutes
City of Cebu
184
HOW TO AVAIL OF ASSISTANCE FOR INDIVIDUALS/
FAMILIES IN CRISIS SITUATION (AICS)
DESCRIPTION
: This service provides limited assistance, in cash
or in kind to assessed individuals or families who
are hampered from functioning normally because of socio-economic difficulties or health
instability.
 CLIENT/S
: Families in Crisis Situation
 CONTACT PERSON/S: Marietta Arquio
x



Social Worker
262-5163 / 262-9350 / 261-6408
LOCATION
AVAILABILITY :
Monday—Friday
8:00 AM—5:00 PM
DURATION OF THE SERVICE: 30 days, 1 hour and 5 minutes
REQUIREMENT/S:
a. Letter Request
b. Medical Abstract
c. Doctor’s Prescription
d. Boat ticket
City of Cebu
185
Follow these
steps…
Wait while
Person-incharge…
Approach …
It will
take…
1. Submits letter
Request attached
with required
documents.
1. Receives request
together with requirements.
Social
Workers
Five (5)
minutes
2. Conducts assessment /interview.
3. Prepares case
summary report.
2. Make Followup of request.
4. Processes Assistance at City Hall.
3. Get Assistance.
5. Inform client for
the Release of assistance
Thirty (30)
minutes
Social Welfare
Aides
Fifteen
(15)
minutes
Clerk/ Budget/
Accounting/
CTO
Fifteen
(15)
to
Thirty (30)
days
Social
Workers
Fifteen
(15)
minutes
City of Cebu
186
HOW TO SECURE AN IDENTIFICATION CARD
FOR SOLO PARENT
DESCRIPTION
: This allows solo parent to get identification
card for them to avail the services under RA
8972 which provides benefits and privileges to
solo parents and their children.
 CLIENT/S
: All qualified solo parent
 CONTACT PERSON/S: Rosalie S. Dumangas
Social Worker
2618595/2625163
x LOCATION

: Department of Social Welfare and Service
AVAILABILITY : Monday to Friday
8:00 AM to 5:00 PM
DURATION OF THE SERVICE: 1 month, 5 days, 1 hour and
57 minutes

REQUIREMENTS:
a. Birth Certificate of child below 18 years old
b. Death certificate ( if widower or widow)
c. Barangay Certification
d. Witholding Tax (w2)
e. Solo Parent in take form
f. Affidavit of two dis-interested persons
City of Cebu
187
Follow these
steps…
1. Submits all
necessary documents.
2. Client undergoes interview.
Wait while
Person-incharge…
1. Receives all
documents submitted by the client.
2. Conducts interview.
3. Conducts home
visit.
4. Prepares Case
Summary Report
(CSR).
3. Claims Solo
Parent I.D.
Approach …
District Social
worker
District Social
worker
District Social
worker
District Social
worker
It will
take…
Five (5)
minutes
Forty Five
(45)
minutes
One (1)
day
Three (3)
days
5. Signs the CSR
Report.
Dept. Head
6. Processes ID.
Focal person
7. Prepares ID for
Mayor’s signature.
DSWS Clerk/
Mayor
One (1)
hour
One (1)
day
DSWS Staff
One (1)
Month
8. Follows-up if the
ID is signed already.
9. Releases Solo
Parent I.D.
5 minutes
Two (2)
minutes
City of Cebu
188
VEHICLES
V
EHICLES
City of Cebu
189
DESCRIPTION
:This service allow requisitioners to get a driver
or vehicle clearance for the purpose of claiming
CITOM ID, employment and other legal purposes.
 CLIENT/S
: Vehicle owners and Drivers
 CONTACT PERSON/S: Sofia Bacolod; 254-8453
: Traffic Violations Bureau (TVB), Ground floor,
x LOCATION



CITOM, N. Bacalso Ave., Cebu City
AVAILABILITY : Monday—Friday, 8:00 AM to 5:00 PM
REQUIREMENT/S:
FEE/S
1. Driver’s license
2. Certificate of Registration
3. 2x2 picture
: Php 30.00
 PROCEDURE IN AVAILING THE SERVICE
Follow these
steps…
1. Present the requirements.
3. Pay the amount
due to the Cashier
1. Receive the
Driver’s license or
Certificate of Registration
2. Verify the submitted documents to
data base & assess
Payments
3. Issue Official Receipt
4. Claim the Driver’s
or Vehicle clearance
4. Issue Driver’s or
Vehicle clearance
2. Wait for your
name to be called
for assessment
Approach
…
Ester Tangarorang
Consolacion
Tejano
It will
take…
1 minute
6 minutes
EsterTangarorang
5 minutes
Sofia Bacolod
5 minutes
City of Cebu
190
VEHICLES
HOW TO GET DRIVER OR VEHICLE CLEARANCE
HOW TO REGISTER NON-MOTOR VEHICLE
VEHICLES
DESCRIPTION
:This service allows motorists to register their
single bicycle/ front car/ Box type and Tartanilla.
 CLIENT/S
: Vehicle owners
 CONTACT PERSON/S: Agnes Labandero; 254-8453
x LOCATION
 AVAILABILITY


REQUIREMENT/S : Insurance Policy and previous registration
FEE/S
: Bicycle— Php 40.00
Front Car—Php 120.00
Push Cart—Php 50.00
Tartanilla—Php 140.00
Follow these
steps…
1. Bring vehicle
(bicycle and front
car only) to CITOM
for inspection
2. Get registration
form
3. Fill up the registration form and
submit to Engr,
office, ground floor
4. Pay the amount
due at window 1 TVB
5. Claim registration and sticker
1. Receive the filled
out form
2. Verify the submitted documents
3. Inspect vehicle &
assess payments
Approach
…
Roy Sesante
Roy Sesante
It will
take…
1 minute
2 minutes
4 minutes
Roy Sesante
4. Issue Official
Receipt and sticker
5. Print sticker registration
5 minutes
Agnes Labandero
4 minutes
City of Cebu
191
DESCRIPTION
:This service is for motorists who would like to
register their motor vehicle (for hire and sidecar), as mandated by City Ordinance 154.
 CLIENT/S
: Vehicle owners (Cebu City)
 CONTACT PERSON/S: Wilma C. Trugillo; 254-8453
x LOCATION
 AVAILABILITY


DURATION OF THE SERVICE: 15 days and 48 minutes
REQUIREMENTS : Police Clearance, Barangay Clearance
Certificate of Registration, Official Receipt, Insurance
Policy, Emission Test, Picture (front and back)
FEE/S
: Php 650.00
1. Bring motor to CITOM for inspection.
2. Submit requirements to planning
section at the 3rd
floor.
3. Submit documents
to operation division
at 2nd floor.
4. Pay all the amount
due at the ground
floor. (TVB)
1. Inspect motorcycle
2.Receive all required
documents
5. Verify /print vehicle’s pending violations
6. Assess payments &
Issue Official Receipt
7. Releases OR
Approach
…
Ester Tangarorang
It will
take…
Wilma
Trugillo
3minute
5 minutes
Ester Tangarorang
5 minutes
TVB Cashier
5 minutes
City of Cebu
192
GRIEVANCE
HOW TO GET SPECIAL PERMIT AND FRANCHISE
OF MOTORCYCLE FOR HIRE (MCH)
VEHICLES
HOW TO REGISTER MEAT DELIVERY VEHICLES
DESCRIPTION
:This service ensures that meat delivery vans had
passed the standard set by the DVMF.

: Owners of meat delivery vehicles operating within
Cebu City
CLIENT/S
419-1200 ; 232-4483
x LOCATION : Department of Veterinary Medicine



DURATION OF THE SERVICE: 1 day and 2 minutes (DVMF only)
REQUIREMENT/S:
1. Delivery van should be closed type vehicle &
preferably made of aluminum or stainless materials.
2. Official receipt (OR)/Certificate of Registration
(CR) of the vehicle
FEES
:
a. Truck/jeepney Php 350.00
b. Tricycle
150.00
City of Cebu
193
Follow these
steps…
1. Present the
original copies
of requirements
and submit photocopies
of
each.
2. Wait for the
date of inspection of the meat
delivery van.
3. Pay the registration fee.
4. Get the
sticker as a sign
of the registration.
Wait while
Person-incharge…
1. Checks the
requirements.
2. Inspect the
meat delivery van
on
the
time
scheduled.
3. Issue official
receipt of the
amount paid.
4. Issue the
sticker
Approach …
It will
take…
Annalyn
Calungsod
1 day
CTO Collector
assigned at
DVMF
Sandra Po, 2nd
floor, City
Treasurer’s
Office (CTO),
Executive Bldg,
Cebu City Hall
GRIEVANCE
2 minutes
City of Cebu
194
HOW TO SECURE TRAVEL LINE CERTIFICATE
VEHICLES
DESCRIPTION
: This is in accordance with the City Ordinance
2000—Issuance of Travel Line Certificate of
PUJ’s.
 CLIENT/S
: Public UJ Operators
 CONTACT PERSON/S: Hector Arcenal
Traffic Aide
2540995
x LOCATION
:
3rd
floor,
CITOM Planning Section

AVAILABILITY
:
Monday—Friday,
8:00 AM to 12:00 AM —

Saturday 1:00 PM to 5:00 PM



REQUIREMENTS:
a. Certificate of Registration (C.R.)
b. Official Receipt (O.R.)
c. Certificate of Public Convenience (CPC)
d. Confirmation
e. Franchise Decision
f. Picture of unit ( side view/Front view/rear view)
3r size
g. Stencil: Chassis and motor engine number
FEE/S
: - Payment of Travel Line Certificate Php 200.00
- Smoke Emission Testing Fee Php 200.00 of
vehicle, payment of towing fee and administrative penalty ranging from Php 1,600.00-Php
2,000.00 plus storage fee if vehicle was claimed
after cut-off time the following day.
NOTE: If the vehicle failed upon inspection
 Let the operator fix his unit for the deficiencies
 Re-schedule for inspection
 Then go back to step No. 5
City of Cebu
195
1. Proceed to 3rd
floor and submit the
specified requirements
2. Proceed to Traffic
Violation
Bureau
(TVB) to pay travel
line certificate and
smoke emission testing fee
3. Scheduling—G
uidelines /Instruction
shall be complied by
the operator
4.Proceed to CITOM
impounding, Blk. 27
North Reclamation
area for inspection of
PUJ unit and smoke
emission testing .
5. If the vehicle
passed upon inspection:
Preparation of the
Travel Line Certificate
and certificate of
compliance for smoke
emission
6. Endorsement of
the Travel Line Certificate fpr committee
member signature
Wait while Person
-in-charge…
1. Evaluate/Check
the specified requirements submitted
2. Present certificate of registration
(CR) and Official
Receipt (OR)
Hector
Arcenal
It will
take…
5 minutes
Ester Tanggarorang
15 minutes
3. Present the paid
Official
Receipt
(OR)
Reynante
Gornez
3 minutes
4. Submit the unit
for inspection
Bernard
Jamorol
Almario
Abella
Timoteo
Guitguiten Jr.
Timoteo
Guitguiten Jr.
8 minutes
5. Final printing of
travel line certificates
Endorse travel line
certificates
Approach …
Reynante
Gornez
15 minutes
5 working
days
City of Cebu
196
GRIEVANCE
VEHICLES
HOW TO GET POLICE REPORT
DESCRIPTION
: This service is to record all data of driver, motor vehicle, pedestrian and properties that are
involved in vehicular traffic accident or give result & findings of who’s liable of such accident.

: Owner/ driver/ operator of vehicle
CLIENT/S
Roy Sesante
Jerry Arthur Ranay
254-9985
x LOCATION
 AVAILABILITY
: CITOM Engineering Office back of CITOM bldg.

DURATION OF THE SERVICE: 1 day, 2 hours & 41 minutes

REQUIREMENT/S: Citation Ticket
FEE/S
: Php 1,0000
City of Cebu
197
Follow these
steps…
1. Proceed to Investigation office to
get data
2. Proceed to the in
-charge of requesting Police Report &
get requesting form
3. Proceed to TVB,
ground floor, window 2
4. Give written data
to cashier (OR # of
Police Report and
Documentary
Stamp)
5. Go back to Investigation section
1. Checks record on
logbook
2. Investigate.
3. Give requesting
form
4. Fill-out requesting
form for Police Report
5. Issue official receipt.
Approach
…
T/E Manuel
Tagaan
It will
take…
1 minute
PO3
Anabelle
Dumaguit
1 hour
TVB Cashier
5 minutes
6. Record Payment
(OR# and Documentary stamp)
Police Report
Record Incharge
5 minutes
7. Give a claim slip to
the client
8. Advice a client to
come back tomorrow
for releasing of Police
report
PO3 Anabelle
Dumaguit;
Incharge of
requesting
police report
- Typist
(Investigatio
n personnel)
PO3
Anabelle
Dumaguit
1 hour
9. Type the police
report
6. On the scheduled
date of release, get
the police report.
10. Releases the police report.
1 day
(for
release)
20 minutes
10 minutes
City of Cebu
198
GRIEVANCE
VEHICLES
HOW TO CLAIM A TOWED VEHICLE
DESCRIPTION
: This is in line with City ordinance 1870, C.O.
2054 & 2004 Towing of illegally parked vehicle
such as parking.

: Owners / Drivers / Operators of towed
vehicles
CLIENT/S
Geronimo V. Dosdos
Benita Bontuyan
Towing records In-charge
253-9211 / 2538262
x
: Special Traffic Action Force (STAF)
 LOCATION
2nd floor, Annex Bldg..
AVAILABILITY
:
Monday—Friday, 8:00 AM to 10:00 PM

Saturday 8:00 - 5:00pm



REQUIREMENT/S: Certificate of Registration (C.R.)
Official Receipt (O.R.) of vehicle
FEE/S
: Towing fee and administrative penalty ranging
from Php 1,600.00-Php 2,000.00 plus stor
age fee if vehicle was claimed after cut-off
time the following day.
1. Proceed to STAF
Office to get request
for release and present cert. of registration (C.R) and
Official Receipt
(O.R.) of vehicle
1. Check record on
logbook
2. Issue request for
release and give
the blue copy of
the Traffic Citation
Ticket (TCT)
Approach …
T/E Benita
M. Bontuyan
and T/E
Geronimo V.
Dosdos
It will
take…
5 minutes
City of Cebu
199
2. Present certificate
of Registration (C.R.) &
Official Receipt (OR) to
any authorized Police
Officer at the Investigation Section, 2nd
Flr., Citom main bldg.
& have request for
release signed
3. Proceed to TVB,
Ground Flr., Window
1&2
4. Hand-out request
for release, Cert. of
registration(CR) and
Official Receipt (OR)
and blue copy of the
Traffic Citation Ticket
(TCT) to the cashier
3.Authorized
Police
Officer checks the
Cert. of Registration
(CR) & Official Receipt
(OR) & signs the request for release
Approach
…
Authorized Police Officer on
Duty
4. Encode apprehension on the computer
and print out the traffic violation.
It will
take…
3
minutes
3 minutes
TVB Personnel
5. Hand-out the printout of the violation,
traffic Citation Ticket,
(TCT), Certificate of
registration(CR), Official Receipt(OR) of the
vehicle and request
for release to the client and advise them
to photocopy the
aforementioned documents on copy each
and come back to TVB
after
5 minutes
City of Cebu
200
GRIEVANCE
VEHICLES
HOW TO REDEEM CLAMPED VEHICLE AT CITOM
DESCRIPTION
:
This service guides you in claiming clamped vehi
cle in which were illegally parked in line with City
ordinance 1657.
 CLIENT/S : Owners / Drivers / Operators of clamped vehicles
 CONTACT PERSON/S: Julito Q. Baldago Jr.
x LOCATION
Benita Bontuyan
Clamping records In-charge
253-9211 / 2538262
: Special Traffic Action Force (STAF)
2nd floor, Annex Bldg..
 AVAILABILITY :


Monday—Friday, 8:00 AM to 10:00 PM
Saturday 8:00 - 5:00pm
DURATION OF THE SERVICE: 1 hour
REQUIREMENT/S:
Certification of Registration (C.R.)
Official Receipt (O.R.) for vehicle already towed
and towing fee
FEE/S
: Payment of Php 500.00 for clamping and
pending violation / plus .
City of Cebu
201
Follow these
steps…
1. Proceed to STAF
Office to get data
2. Proceed to TVB,
Ground
floor,
Window 1 & 2
3. Give written
data to cashier
and pay amount
due
4. Go back to STAF
Office and present
Official Receipt
(O.R.)
5. Go back to Investigation section
6. Proceed to
where the vehicle
is located.
Wait while
Person-incharge…
1. Check record
on logbook
2. Give written
data to client
3. Issue official
receipt
Approach …
It will
take…
Clamping Incharge
5 minutes
TVB Cashier
5 minutes
4. Record Payment
(OR # and amount
paid in the logbook
Clamping Record In-charge
5. Advise clients to
go back to where
the vehicle is located.
6. Dispatch releasing personnel to
release clamp.
7. Releasing personnel
releases
clamp.
Clamp
releasing
personnel
3 minutes
2 minutes
45 minutes
City of Cebu
202
GRIEVANCE
HOW TO REDEEM TRISIKAD
VEHICLES
DESCRIPTION
: This is service is to redeem those trisikads that
were confiscated. Under City ordinance 2204–
An ordinance regulating the operation of pedal
(Operated bicycle with in the city).
 CLIENT/S
: Trisikad Owner
 CONTACT PERSON/S: Roy Sesante / Jerry Arthur Ranay
x LOCATION
 AVAILABILITY


254-9985
: CITOM Engineering Office back of CITOM bldg.
DURATION OF THE SERVICE: 25minutes
REQUIREMENT/S: Citation Ticket
FEE/S
: Php 1,0000
1. Bring citation ticket
to Citom Engineering
for Verification.
2. Bring citation ticket
to redeem trisikad
(information section).
3. Ask print out from
T.V.B. and pay the
amount due..
4. Back to the engineering section for
counter sign of release paper.
5. Claim the trisikad
Wait while Person-in-charge…
1. Check record
and counter sign
citation ticket.
2.Provide
the
request for release.
3. Verify the
citation
ticket
for payment
4. Proceed to
2nd floor for
signature
5. Issue official
receipt
Approach …
Roy Sesante
Jerry Arthur
Ranay
Jaime Laude
It will
take…
5 mins.
5 mins.
Agnes Labandero
5 mins.
Traffic
Investigator
(Nelson Jaime)
SPO1 Ronito
Ermac
Jaime Laude
Leopoldo
Jiminez
5 mins.
5 mins.
City of Cebu
203
DESCRIPTION
: This service enables Motor vehicle owner/s to
inquire or complain in relation to their cited violation under City ordinance 801 otherwise known as
the Traffic Code of Cebu City as amended and its
allied ordinances.
 CLIENT/S
: All Owners / Drivers of Motor Vehicle
 CONTACT PERSON/S: Any Person in Legal Office
x LOCATION
 AVAILABILITY
2556872
: Legal Office, CITOM Ground Floor
: Monday—Saturday, 8:00 AM to 5:00 PM
 REQUIREMENT/S:
FEE/S
1 Hour
Present Certificate of Registration (C.R.) with
Official Receipt (O.R.) of owner and present
their I.D. for evaluation.
: Pay penalties and towing charge if the apprehension is valid or the violation is consummated.
City of Cebu
204
GRIEVANCE
HOW TO INQUIRE/ COMPLAIN ABOUT TOWED
MOTOR VEHICLE
VEHICLES
1. Ask request slip
from the Special Task
Action Force (STAF)
2. Present request
slip to the legal office, ground floor
CITOM
3. Fill-up complaint
form and to be notarized
4. Proceed to Atty.
Carlo Vincent Gimena, 3rd floor, CITOM bldg. for hearing schedule
5. Explain the violation stated in request
slip if violation is valid
and the procedure is
process. The penalties
and
towing
charged will be imposed because violation is consummated.
1. Ask what is his
problem /complaint
Approach
…
It will
take…
10 minutes
10 minutes
3. Ask the request slip
and check the initial
violation stated from
the request slip
4. Listen to the complaint allegations
30 minutes
6. Other option if not
satisfied the explanation give a copy of
complaint form
7. Proceed to the
Cashier for necessary
payments.
10 minutes
City of Cebu
205
GRIEVANCE
G
RIEVANCE
City of Cebu
206
HOW TO FILE COMPLAINTS ON ILLEGAL
STRUCTURES
GRIEVANCE
DESCRIPTION
: Concerned people who find that a structure
(building, house, etc.) blocks public passage or are
suspicious of not following building codes, may file a
complaint for an investigation or demolition of the
structure. This also applies to illegal road– right– of
ways and business establishments in Cebu City.
253– 2217
x
LOCATION
:





DURATION OF THE SERVICE: (15) Fifteen working days
REQUIREMENT/S:
Letter of Complaint addressed to: Nigel Paul C. Villarete
Cebu City Planning & Development Coordinator
Cebu City Government; stating: Complainant & number
PROCEDURE IN AVAILING THE SERVICE
1. Submit Complaint letter to CPDO office.
3. Follow up on the action taken by the CLO
Wait while
Person-incharge…
1. Receives &
verify complaint
letter.
2. Conduct ocular
inspection,
research & submit
report to City
Legal
Office
(CLO).
Approach
…
Virgilia
Cabugao
Maria
Gemma
Camomot
It will
take…
Fifteen
days
City of Cebu
207
DESCRIPTION
:This service conducts investigations and resolves
administrative cases against Cebu City Government
employees who failed to act in pursuant to the Code
of Conduct of a Public Servant.
 CONTACT PERSON: Atty. Marie Velle Abella
412-1919
: Employee-Management Committee on Inquiry
(EMCOI), City Legal Office
Ground Floor, Legislative Bldg., Cebu City Hall
x LOCATION

 DURATION OF THE SERVICE: 30 working days
 REQUIREMENT/S: Duly Notarized Complaint
 PROCEDURE IN AVAILING THE SERVICE
Follow these
steps…
1. Submit complaint letter
2. Wait for
notice for
Clarificatory
conference
3. Attend hearing.
4. Wait for
resolution of
the case
Wait while…
1. Receives letter complaint
2. Committee for administrative cases furnishes memorandum to the complainant and respondentemployee.
3. Hearing Officer
hears the case
4. Committee for administrative cases renders the resolution of
the case
Approach
…
Ann
Mendiola
Lecel
Llamedo
It will take…
5 mins.
1 week after
filing of complaint
Every Friday
Atty.
Marie
Velle
Abella
15 days from
order for
resolution by
hearing officer
City of Cebu
208
GRIEVANCE
HOW TO FILE AN ADMINISTRATIVE CASE
AGAINST CEBU CITY GOVERNMENT EMPLOYEES
DIRECTORY
D
IRECTORY OF OFFICERS,
OFFICES & FEEDBACK
City of Cebu
209
Irectory of officers
DIRECTORY
D
EXECUTIVE BUILDING
HON. TOMAS R. OSMEÑA
City Mayor
8th Floor, Annex Bldg.,
P. Burgos corner M.C. Briones St., Cebu City
Tel. Nos. 2534913 / 2536983 / 2537817/ 2537455 / 4120000 loc. 801-803
Fax no: 2537558
GROUND FLOOR
Civil Security Unit
Tel. No. 4120000 loc. 105
OIC : VICENTE QUINTANA
Mayor’s Miscellaneous Permit Sec.
Tel. No. 4120000 loc. 115
OIC : MS. JOSEPHINE ENCABO
Economic Enterprise Revenue
Collection Division
Tel. Nos. 2551752
Chief: MS. RAQUEL B. ARCE
Cash Receipts Division
Tel. nos. 2563995 /
4120000 loc 130 / 131
Chief : MS. ESTERLITA T. GARRIDO
Real Property Tax Division
Tel. Nos. 2532303 / 2553532 / 4120000 loc. 126, 127
Chief : MS. JULIETA P. CUENCA
2ND FLOOR
Office of the City Treasurer (CTO)
Tel. Nos. 2532026 / 4122803
/ 4120000 loc. 108
OIC : MS. OFELIA M. OLIVA
Office of the Asst. City Treasurer
for Operations
Tel. Nos. 4122808 / 4120000 loc. 112
MS. TESSIE C. CAMARILLO
City of Cebu
210
DIRECTORY
Office of the Asst. City Treasurer
For Administration
2532259 / 4120000 loc. 120
OIC: MS. EMMA C. VILLARETE
Administrative Division
Tel. Nos. 2553092 / 4120000 loc. 118
Chief: MS. MARE VAE F. REYES
Business Taxes & Fees Division
Tel. Nos. 2548264 / 4120000
OIC : MS. ZOSIMA L. SEBES
Tax Mapping of Business
Establishments
Tel. Nos. 2551820 / 4120000 loc. 121
OIC : NANETTE SOLON SUNGAHID
Amusement Tax Section
Nos. 2562623 / 4120000 loc. 110
Chief: MS. OFELIA N. VILLARES
Inspection and Examination Division
Tel. Nos. 4120000 loc. 111 / 112
Chief: MS. MONINA PAIRES
Property & Supplies Section
Tel. No. 4120000 loc. 121
Chief: MS. RUPISA CABUENAS
Accountable Forms Section
Tel. No.2532969 / 4120000 loc. 121
Chief : MS. ZOSIMA AYING
Cash Disbursements Division
Mayor’s Business Permit Section
Tel. nos. 2532259 / 2562181
Tel. Nos. 2549287 / 2532231
/ 4120000 loc. 109
OIC: MS. ELISA GONZALES
Chief: MR. ALDWIN Q. LIMOSNERO
3RD FLOOR
Office of the City Assesor
Tel. Nos. 4121665 / 2531099
OIC : MR. EUSTAQUIO CESA
Administrative Section
Nos. 2531099/4120000 loc 301
Head : ANTONIO ABELLANA
Asst. City Assessor for Admin.
Tel. Nos. 4120000 loc. 301-305
Head : LIEZL GONZAGA
City Assessors Records Section
Tel. No. 4120000 loc. 302
Head: MR. RICHARD GONZALES
Local Board of Assessment Appeals
Tel. Nos. 2538682 / 4120000 loc. 304
Head : MS. AILEEN B. BORDAJE
City of Cebu
211
Office of the City Budget Officer
Tel. Nos. 4120000 loc. 404-408
Fax No. 4122810
Budget Officer :
MS. NELFA R. BRIONES
Human Resource Dev’t. Office (HRDO)
Tel. Nos. 4120000 loc. 409-413
Direct Line : 4122814
OIC : ATTY. RALPH SEVILLA
Secretary to the Mayor
Tel. Nos. 2533108 / 2557960/
4120000 loc. 401
Sec. to the Mayor AGAPITO F. CUGAY
5TH FLOOR
Management Information
Computer Services (MICS)
Tel. Nos. 4120000 loc. 501-506
OIC : MR. WILLIAM CRIS ARTAJO
Geographic Information System
(GIS)
Tel. Nos. 4120000 loc 505 /4121859
Head : MR. EMAR MONTEJO
CEBU CITY COMMISSION FOR THE WELFARE & PROTECTION
OF CHILDREN (CCCWPC)
Tel. No. 4120000 loc. 509 / Telefax : 4121714
Executive Director : MS. ANNABETH D. CUIZON
6TH FLOOR
Office of the City Accountant
Tel. No. 4120000 loc. 601
Ofc. Of the Asst. City Accountant
Tel. No. 4120000 loc. 611 / 4121849
Asst. City Acct. ARLENE RENTUZA
Bookkeeping Section
Tel. No. 4120000 locs. 606 / 607
Head : MS. AGNES TABARES
Remittance Section
Nos. 4121915 2549871/loc. 603/604
Head : MS. DIWA CUEVAS
Barangay Accounts
Tel. Nos. 4120000 loc. 609
Head : GLENDALE REDULLA
Audit & Indexing Division
Tel. Nos. 4120000 loc. 605 / 608
Head : MS. DIWA B. CUEVAS
City of Cebu
212
DIRECTORY
4TH FLOOR
DIRECTORY
Tel. No. 4120000 loc. 602
Head : MS. CARMELA WASAWAS
Admin. (Front Desk)
Tel. No. 4120000 loc. 610
7TH FLOOR
General Services Office (GSO)
4120000 loc 701 / 708 / 4121692
Fax No. 4121703
OIC : MS. ESTER CUBERO
Property Division
No. 4120000 loc 703/707
Head : LORNA LOGICO
Supply Division / Buyer
Tel. No. 4120000 loc 702
Supply Officer II:
MS. FILOMENA ARACAN
Special Education Fund
Tel. No. 4120000 loc. 704
Internal Control Office
Tel. Nos. 4120000 loc. 705 / 706
Sports Commission (City Hall Ofc.)
Tel. No. 2532853
Exec. Dir: EUGENIO FAELNAR, JR.
8th Floor
Office of the Mayor Front Desk
Tel. N. 2556983 / 2548637
4120000 locs. 804
Office of the Mayor Exec. Staff
Tel. Nos.2534913 / 2537817
Fax No. 2537558
4120000 locs. 801-803 / 2537455
Office Of the Asst. City Admin
Executive Asst.
Tel. No. 2553413 / 4120000 loc. 805
Chief : VERONICA A. MORELOS
SPRING Cafe
Tel. Nos. 2554045
4120000 loc. 806 / 810
CARLOTA NELYN PAGLINAWAN
City Planning Division /PMO/SRP
Committee on Awards Section
Tel. No. 2551884 / 4121763 / 2557380 Tel. Nos. 2537778
Chief :
Head : MS. LOLITA YBAÑEZ
ENGR. NIGEL PAUL C. VILLARETE
City of Cebu
213
DIRECTORY
Office of the City Administrator
Mayors Property Section
Tel. No. 2549115 / 2532703 /
Tel. No. 2532484
412000 loc. 807/808
City Admin : MR. FRANCISCO L. FERNANDEZ
Mobile Alarm Response System (MARS)
Tel. Nos.2563019 / 4120000 loc. 801
Head : MR. JOSE CHRISTIAN HEMBRA
LEGISLATIVE BUILDING
A. Del Rosario St., Cebu City
HON. MICHAEL L. RAMA
City Vice Mayor
Ground Floor, Left Wing
Tel. Nos. 2532045
Vice Mayor’s Staff – 2532047
Telefax No. 2548684
GROUND FLOOR
PIO/Protocol/Media Center
2530358 / 4121987 / 2548632
Chief : MR. NAGIEL B. BAÑACIA
Office of the Bldg. Official
Tel. Nos. 2532420/ 2549872
Chief : ENGR. JOSEFA YLANAN
City Attorney’s Office
Tel. Nos. 2532500 / 2532604
Direct Line : 4121919/
City Attorney:
ATTY. RODOLFO GOLEZ
Customer Service
Tel. Nos. 2534979/ 2548762
4120000 loc. 0
Head :
MR. NAGIEL B. BAÑACIA
Cebu Environmental Sanitation
& Enforcement Team (CESET)
Tel. No. 2558872 / 2532184
Post Office
Tel. No. 2532806
Chief : MS. SEPTA ESPINA
Vice Mayor’s Secretariat
2532224 / 2532045 / 2532047
OIC : MR. HENRY TOMALABCAD
City Hall Clinic
Tel. No. 2532192
Head: DR. CHARLES CABATAÑA
DR. EVE SOCORRO LIMA
City of Cebu
214
Nurses:
DIRECTORY
CASSANDRA GAIL SANCHEZ
MICHELLE GONSAGA
Child Minding
Tel. No. 2532192
Head: MS. CATHERINE YSO
Canteen
2nd Floor
HON. RENGELLE PELAYO
Chairman
Committee on Youth & Sports Devt.
Tel.Nos. 2542373 / 2535556
HON. ARSENIO C. PACAÑA
Chairman
Committee on Trade, Commerce,
Cooperatives & Entrepreneurship
Committee on Tourism, Local &
International Relations
Tel. No. 2539904
HON. SYLVAN B. JAKOSALEM
HON. EDWIN R. JAGMOC, SR.
Chairman
City Councilor
Committee on Energy, Transportation, Committee on Public Services
Communication & Other Utilities
Tel. No. 2548683
Com. on Games, Amusements & Sports
Tel. No. 2532220 / 2538586 Fax : 4123201
HON. RAUL D. ALCOSEBA
Chairman
Committee on Traffic Management
Tel. No. 2558873
HON. GERARDO A. CARILLO
Chairman
Committee on Education, Arts,
Culture , Sci. & Technology
Committee on Urban Planning and Dev’t
Tel. Nos. 2549272 / 2532515
HON. RODRIGO A. ABELLANOSA
Chairman
Committee on Social Services
Tel. Nos. 4122834 / 2563148
HON. ROBERTO A. CABARRUBIAS
Chairman
Committee on Information Tech.
Tel. No. 2536966
City of Cebu
215
OFFICE OF THE CITY AUDITOR
Tel. No. 2549032
City Auditor :
MS. JOSETTE A. RODRIGUEZ
DIRECTORY
HON. HILARIO P. DAVIDE III
Chairman
Committee on Agri. & Rural Dev’t
Tel. No. 2551685
DIV. FOR THE WELFARE OF THE URBAN POOR (DWUP)
Tel. Nos. 2537068 / 2538124
Head : ENGR. DANILO GABIANA
3RD FLOOR
HON. EDUARDO R. RAMA, JR.
HON. CHRISTOPHER I. ALIX
Chairman
Chairman
Committee on Labor, Employment,
Committee on Health, Hospital
Livelihood & Manpower Dev’t & Placement Services & Sanitation
Tel. Nos. 2532198 / 4122815
Committee on Markets
Tel. Nos. 2544334 / 4121995
HON. RICHARD Z. OSMEÑA
Chairman
Committee on Housing
Tel. Nos. 2532178
HON. EDGARDO C. LABELLA
Chairman
Committee Laws, Ordinances, Public
Accountability & Good Government
Tel. Nos. 4122816 / 2552262
HON. LEAH OUANO-JAPSON
Chairman
Committee on Family & Women
Tel. Nos. 2558871 / 2553124
HON. AUGUSTUS G. PE, JR.
Chairman
Committee on Public Order & Safety
Tel. Nos. 2533213 / 2561484
HON. NESTOR D. ARCHIVAL, SR.
Chairman
Committee on Parks & Playground,
Wildlife,Ecology & Environmental Mgt
Committee on Infrastructure
Tel. Nos. 2558872 / 2532184
HON. EUGENIO F. FAELNAR
Chairman
Committee on Barangay Affairs
Tel. No. 5161981-82 / 4121896
HON. JOSE C. DALUZ III
Chairman
Committee on Budget & Finance
Tel. Nos. 2532536 / 4121782
CITY PLANNING & DEVELOPMENT
2551884 / 4121763 / 2557380
Chief : ENGR. NIGEL PAUL VILLARETE
City of Cebu
216
DIRECTORY
SP RECORD SECTION
Tel. No. 2532979
Head : MR. CAREY BAO-AS
ZONING OFFICE
Tel. Nos. 2532217 / 2536362
Head : MS. MA. CONCEPCION ENCABO
Cebu City Youth Development
Commission (CCYDC)
Tel. No. 4121774
OIC : MR. CLARO LABRA
CREMDEC
Tel. Nos. 2554047 / 2554046
Taptap : 4129012 / 4192013
Head : MR. RENE B. SANAPO
Cebu City Women’s & Family Affair Commission (CCWFAC)
Tel. Nos. 2558871 / 2536123
Executive Chairperson : MS. TERESA B. FERNANDEZ
4TH Floor
Office of the City Secretary
Tel. Nos. 2532386 /2549094
City Secretary : ATTY. JOSE MARIE N.POBLETE
SP Records Division
Tel. No. 2532979
Head : CAREY BAO-AS
SP Property Division
Tel. No. 2549004
Head : CARLITO BONGCAYAO
YUTIVO BUILDING
Cebu City Anti-Mendicancy
Task Force
Tel. No. 2552260
Head : MS. ISABELITA GANUB
City Agriculture Department (CAD)
2536566 / 2555781 / 2334375
Chief : MR. JOELITO BACLAYON
Department of Engineering & Public Works (DEPW)
3rd Floor, Yutivo Bldg., D. Jakosalem St., Cebu City
Office of the City Engineer
Drainage Section
Tel. No. 2532024
Tel. No. 2534091
Chief: ENGR. NICOMEDES LEONOR Head: ENGR. PASCUAL T. GIMENEZ
City of Cebu
217
Planning & Programs
Tel. No. 2554624
Head:
ENGR. CELESTINO OROZCO
Construction/Horizontal Division
Tel. No. 2556027
Chief : ENGR. JESUS BELLEZA
NGUJO
Construction/Vertical Division
Tel. No. 2554954
Chief : ARCHT. OFELIA
EXTENSION OFFICES
Building Maintenance Section
San Miguel Warehouse
M.C. Briones St., Cebu City
Tel. Nos. 4121942 / 2562699
Bantay Dagat Commission
Pasil Fish Port, Cebu City
Tel. No. 2624325
Head : COL. CESAR J. ENRIQUEZ OIC:
Cultural and Historical Affairs Commission City Public Library
Osmeña Blvd., Cebu City
Osmeña Blvd., Cebu City
Tel. Nos. 2554997 / 2541109
Tel. Nos. 2531526 / 4124460
OIC: MR. FLORENTINO BOLIGOR
OIC: MS. ROSARIO C. CHUA
Parian Drop In Center
Sikatuna St., Cebu City
Tel. Nos. 2557937 /4149004
OIC: MS. ANNABETH D. CUIZON
Cebu City Sports Complex
Abellana National School
Tel. Nos. 2531091 / 2548567
Manager: MR. RICKY BALLESTEROS
Slum Improvement & Resettlement
(SIR) Pasil Fish Port, Cebu City
Tel. No. 2611475
OIC: MS. MERLINA TIU
Sinulog Foundation
Ground Floor, Sports Center
Abellana National School, Cebu City
Nos. 2533700 / Fax No. 2545010
Exec. Dir.: MR. RICKY BALLESTEROS
Cebu City Youth Center
2nd Floor, CC. Sports Complex Bldg.,
Tel. No. 2561981
President: JOY AUGUSTUS YOUNG
Cebu City Tourism Commission
City Library Bldg, Osmeña Blvd.
Tel. No. 4124355
Website:
www.cebucitytourism.com
OIC : CINBETH ORELLANO
City of Cebu
218
DIRECTORY
Maintenance City Streets/ Asphalting
Tel. No. 2534404
Chief: ENGR. APOLLO DANTE
DIRECTORY
HON. ANTONIO V. CUENCO
Congressman-South District
No. 1 A. Abellana St., Cebu City
Tel. No. 2544729 / ofc: 2548924
Emergency Rescue Unit Foundation
Cebu Medical Society Bldg., Banilad
Tel. Nos. 2339300 Fax: 2327850
4162664 / 4162665 Hotline No. 161
Lapulapu City: 3402994
Chairman: DR. PEK ENG LIM
HON. RAUL DEL MAR
Congressman-North District
#7 Canyon Rd., Beverly Hills,
Tel. No. 2534111/ 2534222
Squatter Prevention
Elimination & Encroachment
Division (SPEED)
OIC : VICENTE C. MERCADO
Parks & Playground Commission
Tel. No. 2562170
OIC: MARY GRACE TEOXON
Operation Second Chance
Pagtambayayong, Kalunasan,
Cebu City
Tel. No. 2554165
Warden:
C/INSP. JENNIFER JOYCE J. ABAR
Pagtambayayong Foundation
102 P. Del Rosario Extn., Cebu City
Tel. Nos. 2537974 / 4182168
Exec. Dir. ERMA C. RAMOS
Dept. of Social Welfare
Services (DSWS)
DSWS Bldg., Labangon,
Katipunan, Cebu City
Tel. 2625163 / 2629350 / 2616408
Chief : MS. CATHERINE R. YSO
CC Disaster Coordinating Council
San Miguel Warehouse
M.C. Briones St., Cebu City
Tel. No. 2548558
OIC: ENGR. ROLANDO ARDOSA
Bayanihan Credit Cooperative, Inc.
BCCI Bldg., D. Jakosalem St.,
Cebu City
Tel. No. 2557490
OIC : MR. DANILO ORTIZ
Office of the City Register of Deeds
Fernan Hall of Justice
Capitol Compound, Cebu City
Tel. No. 2532929 / 2534450 / 2540063
Head : ATTY. EMMANUEL IMARINO
Office of the City Prosecutor
Fernan Hall of Justice
Capitol Compound, Cebu City
Tel. No. 2532721
City Prosecutor :
MR. NICOLAS C. SELLON
City of Cebu
219
DIRECTORY
CEBU INVESTMENT & PROMOTIONS CENTER (CIPC)
Ground Floor, Waterfront Hotel, Lahug, Cebu City
Tel. Nos. 2326888 loc. 8138 / 2330811-12
Chief : MR. JOEL MARI YU
CEBU CITY TRAFFIC OPERATIONS MANAGEMENT
(N. Bacalso Avenue, Cebu City)
CITOM Board Office
Communication Center
Tel. No. 2532181/ 2562625
Tel. Nos. 9211 / 2538262
Exec. Dir: ARNEL TANCINCO
Head : SPO1 JINA GACHO
Legal Section
Tel. No. 2532181
Tel. Nos. 2556872
Admin Ofcr: MS. LEONORA TERSENIO Head: ATTY. RICO ABELLANOSA
Office of the Traffic Director
Tel. No. 2551409
Chief: JONATHAN ABELLA
Traffic Violation Bureau
Tel. No. 2548453
In-charge: MS. SOFIA BACOLOD
Control Section
Tel. No. 2562626/ 2539211 /
2540995 / 2548453
OIC: MR. MARIO GALENZOGA
Traffic Engineering Section
Tel. No. 2549985 / 2539211
2538262 / 2551409
In-charge : LOUIE GILANTAGA-AN
Planning Section
Tel. No. 2540995
In-charge: MS. ROSARIO DOSDOS
CEBU CITY MEDICAL CENTER
(N. Bacalso Avenue, Cebu City)
TRUNKLINE 2557141-47 loc. 105 / 2557274
Chief of Hospital for Professional Service
DR. MYRNA RABAYA-GO
Office of the Asst. Chief of Hospital Billing Section
Tel. No. 2557275 / 2557141-47 loc. 109
Tel. Nos. 2557141-47 loc. 114
MS. SUZANNE O. ARDOSA
Head: Ms. MALOU ARCHUA
City of Cebu
220
DIRECTORY
Emergency Room
Tel. Nos. 2557141-47 loc.112 / 120
OIC: DR. GLORIA DUTERTE
Laboratory Section
Tel. Nos. 2557141-47 loc. 227
Head: MR. PROMENCIO CALAMBA
Library Section
Tel. Nos. 2557141-47 loc. 219
Head: MS. ALMA COSIDO
Maintenance Section
Tel. Nos. 2557141-47 loc. 220
Head: ENGR. EDGARDO BORINAGA
Medical Record Section
Tel. Nos. 2557141-47 loc. 124
OIC : MRS. ROMARICA DERODAR
Medical Social Services
Tel. Nos. 2557141-47 loc. 132
Head: MS. GUADALUPE LABAJO
Office of the Chief Nurse
Tel. Nos. 2557141-47 loc. 123
Acting Chief Nurse:
MS. LERMA SOLEDAD
Operating Room
Tel. Nos. 2557141-47 loc. 111
Nurse-in-charge:
MS. ROSALINDA TIANGCO
Out-Patient Department
Tel. Nos. 2557141-47 loc. 107
Head: DR. ROSNATO DIAZ
Pharmacy
Tel. Nos. 2557141-47 loc. 119
Supervisor: MS. TESSIE CANONO
Property Section
Tel. Nos. 2557141-47 loc. 224
Head: MR. DARWIN MANINGO
CCMC School of Nursing
Nos. 2557141-47 loc. 217/ 218
Dean: MS. VICENTA JALUAGE
X-Ray Department
Tel. Nos. 2557141-47 loc. 122
Chief Resident:
DR. JONIE MARQUESTO
Supply Office/College of Nursing
Tel. Nos. 2557141-47 loc. 219
Supply Officer:
MRS. EPIFANIA JOMUAD
Administrative/ Personnel Division
Tel No. 2557141-47 loc. 110
Tel. No. 2557141-47 loc. 110
Records Officer:MS. ALICIA LARESMA Personnel Ofcr. :
PRYLE B. TAGANILE
Dietary Section
Tel. No. 2557141-47 loc. 126
Head : ROSALINA UY
Dental Section
Tel. No. 2557141-47 loc. 108
Head : DR. JAIME MERCADO
City of Cebu
221
Environmental Sanitation Division
Tel. No. 2326969
Chief : DR. EVELYN VILLAMOR
Field Program Services
Tel. No. 2325731
Chief: Dr. MILA PADRON
Epidemiology Center
Tel. No. 2326848
Chief: DR. ILYA TAC-AN
STD Detection Center
Tel. No. 2330987
Chief: DR. ILYA TAC-AN
Laboratory Division
Tel. No. 2344042
Chief: DR. DOROTEA BACALSO
Surveillance Center
Tel. No. 2326848
Asst: DORENDA MACASUCOL
Supply Division
Tel. No. 2330987
Administrative Office
Tel. No. 2326820
Admin. Ofcr: VIRGILIA SUQUIB
DIRECTORY
CITY HEALTH DEPARTMENT
(Gen. Maxilom Extension)
DR. FE CABUGAO
City Health Officer
Telefax No. 2321527
Direct Line: 2326863
CITY CIVIL REGISTRAR’S OFFICE (OCCR)
Ground Floor, City Health Building,
Gen. Maxilom Extension, Cebu City
Tel. Nos. 2332484 / 2326664
City Civil Registrar : ATTY. EVANGELINE ABATAYO
DEPARMENT OF PUBLIC SERVICES
2nd Floor, Ramos Supermarket Bldg.,
Barangay Cogon Ramos, Cebu City
Email Add: [email protected] / [email protected]
Tel. No. 2383993 / 4120616
DEPARTMENT HEAD : ENGR. DIONISIO S. GUALIZA
Tel. No. 2383995
Chief : MR. CONSTANTINO PACULABA
Property Section
Tel. No. 2383990
Chief : MR. ANTONIO TICZON
City of Cebu
222
DIRECTORY
Garbage Collection Section
Tel. Nos. 2549271 / 2383991
OIC: RANDY NAVARRO
Tubig Project
Tel. No. 4120617
Chief: ENGR. RUFINA ADLAWAN
Streetlighting Division
Tel. No. 2561911
OIC: ENGR. ARNEL CAL
Environmental Sanitation
Tel. Nos. 2383991
Head : ENGR. NORMAN DEL MAR
Transport Operation
Tel. No. 2737813
Chief : FROILAN MELGAR
Sewage Treatment Plant (STP)
Tel. No. 4129467
Chief : ENGR. STEVE PO
Inayawan Sanitary Landfill
White Road, Inayawan, Cebu City
Tel. No. 2721057
Chief : ENGR. EDUARDO POTOT
DEP’T. OF MANPOWER DEV’T. & PLACEMENT
Marijoy Bldg., D. Jakosalem St.,
Tel. No. 2539212/ 2544348
OIC: MR. FIDEL MAGNO
DEPARTMENT OF VETERINARY MEDICINE & FISHERIES
North Reclamation Area, (Back of SM City )
Cebu City
Cebu City Modern Abattoir
Tel. Nos. 2324483 / 4226708 / 2335675
City Veterinarian :
DR. ALICE UTLANG
City Pound
Animal Control Unit Head
2335675 /2324483 /4226708
Head: DR. MA. ANTONIA JUBASAN
CEBU CITY POLICE STATIONS
Parian Police Station (Station 1)
Tel. No. 2545002 / 4149165
Chief:
P/Supt. Glenn Candelario A. Ares
San Nicolas Police Station (Stn. 6)
Tel. No. 2619788
Chief:
P/Chief Insp. Marciano A. Batiancela, Jr.
City of Cebu
223
WaterFront Police Station (Station 3)
Tel. No. 2546968
Chief: P/Supt. Pedrillo Villamor, Jr.
Talamban Police Staton (Stn. 8)
Tel. No. 3447400
Chief: P/Sr. Insp. Claudio Casiban
Mabolo Police Station (Station 4)
Tel. Nos. 4128262
Chief: P/Supt. Armando Radoc
Carbon Police Station (Station 5)
Tel. No. 2548635 / 2562192
Chief:
P/Supt. Eliseo B. Castroneuvo,Jr.
Guadalupe Police Station (Stn. 9)
Tel. No. 2562193
Chief: P/Sr. Insp. Catalino Nacario
Punta Princesa Police Station(Stn. 10)
Tel. No. 2615470 / 2617507
Chief:
P/Sr. Insp. Anecito B. Perandos
Mobile Patrol Group
Tel. Nos. 2332178 / 2320289
/ 2338304 / 2338310
Hotline No: 166
OIC : P/Chief Insp. Arnel Banzon
Mambaling Police Station (Stn. 11)
Tel. No. 2610454 / 2619804
Chief: P/Sr. Insp. Andres S. Bayarcal
CEBU CITY POLICE OFFICE
Camp Sotero Cabahug, Gorordo Ave, Cebu City
Ofc. Of the Deputy City Director
Tel. No. 2315802
City Dir. P/ Sr. Chief:
Supt. Patrocinio A. Comendador
Deputy for Operations
Tel. No. 2330762 / 2336702
P/Sr. Insp. Emily D. Santos
Theft & Robbery Section
Tel. No. 2340361
Chief: P/C Insp. Alexis Relado
Homicide Section
Tel. No.
Chief : P/Insp. Mario Monilar
Criminal Investigation & Intelligence
Branch (CIIB)
Tel. No. 231580/ 2329857
Chief: P/Sr. Insp. George V. Ylanan
Finance & Supply Section
Tel. No. 2316496
Chief : P/Supt. Insp.Delia Rayoso
City of Cebu
224
DIRECTORY
Fuente Police Station (Station 2)
Pardo Police Station (Stn. 7)
Tel. No. 2557350 / 2535636 / 2562194
Tel. No. 2733642
Chief: P/Chief Insp. Maj. Henry F. Biñas Chief: P/Sr. Insp. Aureo B. Sanchez
DIRECTORY
Crime Records
Tel. No. 2333976
Chief : P/Insp. Gloria R. Vargas
Crime Laboratory
Tel. No. 2336799
Chief : P/Sr. Insp. Claudio Casebas
Female Juvenile & Gender
Drug Enforcement Unit
Section (FJGS)-Women’s
Tel. No. 4122482
Tel. No. 2316496 / 4166703
Chief: P/ Insp. Mary Crystal Peralta
Chief: P/Sr. Insp. Norma L. Corbo
Bagong Buhay Rehabilitation
Center (BBRC)
Tel. No.2336673 / 2318663 / 2336768
Warden: Supt. Efren Nemeño
Drug Rehabilitation and After
Care Center (DRACC)
Tel. No. 2314752
Chief:
P/Supt. Pablo Rustico A. Apolonio
POLICE ASSISTANCE
: 166 / 117
PRO 7 OPERATION CENTER : 2550935
AFP CENTRAL COMMAND : 2334084
/ 2334095
2ND EODT
: 2358485
CCPO OPTN CTR.: 2330762
MCPO OPTN CTR.:
3448466/3441200
CPPO OPTN CTR : 2535798 /
2538566
CEBU CITY FIRE STATION
N.Bacalso Avenue, Cebu City
Tel. Nos. 2560541 / 2548385 DL: 2550862
Chief: Supt. Esmael C. Codilla
Ofc. of the Chief for Operations
Communication
Tel. No. 2560544
No. 2560541/42 Hotline Nos. 160 /117
Chief: P/Chief Insp. Virginia Toledo Chief: SFO4 Virgilio Reyes
Property Section
Tel No. 2560543
Chief: SFO2 Rogelio Mondejar
Desk - in - charge
Pahina Central FSS Duty Personnel
Tel No. 2560544
Administration
Tel. No. 4186266 / 2550862
Chief: SFO4 Alex Narboada
Prevention Section
Tel. No. 4186266
Chief: Engr. Restituto Gabisan
City of Cebu
225
Pardo Sub Station
Tel. No. 2729411
Chief: SFO3 Paquito Carillo
Motorpool Section
Tel. No. 2560543
Chief : SFO4 Abundio L. Petalcorin
Tulabing
Regional Operations
Tel. No. 2560544
Chief : Sr. Insp. Gildard A.
City Finance
Tel. No. : 2560544
Chief : SFO2 Joseph J. Ababon
Labangon Sub Station
Tel. No. 2610911
Chief : SFO3 Noe P. Solon
San Nicolas Sub Station
Tel. No. 2628530
Chief: SFO4 Tomas Tomungha
Pari-an Sub Station
Tel. No. 2550785
Chief: SFO4 Elmer Pabo
Guadalupe Sub Station
Tel. No. 2539474
Chief: SFO4 Expedito Tabura
Mabolo Sub Station
Tel. No. 2331510
Chief: SFO3 Bernardo Del Mar
Talamban Sub Station
Tel. No. 3449200
Chief: SFO4 Rodelio Boquiron
Labangon Sub Station
Tel. No. 2610911
Chief : SFO3 Noe P. Solon
City of Cebu
DIRECTORY
Investigation
Tel. No. 4186267
Chief: SFO3 Allan P. Arciaga
226
DIRECTORY—Executive Building
D
IRECTORY OF OFFICES
GROUND FLOOR
3
2
Main Entrance
1
to basement
4
SECOND FLOOR
Office of the City
Treasurer
to Legislative
Building
City of Cebu
227
THIRD FLOOR
City Assessor’s Office
Miscellaneous Section
ax Division
FOURTH FLOOR
4
1
2
1.
2.
3
HRDO Training Room
Human Resource Development Office
3. Secretary to the Mayor’s
Office
4. City Budget Office
City of Cebu
228
FIFTH FLOOR
1
2
1.
2.
Management Information Computer Services (MICS) Department
Cebu City Commission for the Welfare & Protection of Children
(CCCWPC) Office
SIXTH FLOOR
vii
Office of the City
Accountant
City of Cebu
229
SEVENTH FLOOR
1
2
1.
2.
General Services Office (GSO)
Internal Control Office (ICO)
EIGHT FLOOR
2
3
1
4
1.
2.
3.
4.
5.
5
Mayor’s Office
Bids and Awards Committee (BAC) Office
City Planning Development Office (CPDO)
City Administrator’s Office
SPRING Office / Mayor’s Management Team (MMT)Office
City of Cebu
230
City of Cebu
231
1.
2.
3.
4.
5.
6.
7.
2
Main Entrance
5
4
Vice- Mayor’s Office
Vice- Mayor’s Conference Room
Customer Service
Office of the Building Administrator
Ground Lobby
Public Information Office (PIO)
SP Records
1
3
7
8
9
10
11
13
12
8. Office of the Building Official (OBO)
9. City Legal Office (CLO)
10. Cebu Environment & Sanitation Team
(CESET)
11. Post Office
12. Canteen
13. Clinic & Child Minding
6
GROUND FLOOR
DIRECTORY—Legislative Building
1.
2.
3.
4.
5.
6.
7.
2
3
Commission On Audit (COA)
Hon. Davide’s Office
Hon. Cabarrubias’ Office
2nd Floor Lobby & Terrace
Hon. Jakosalem’s Office
Hon. Pacaña’s Office
Hon. Carillo’s Office
1
to Executive
Building
terrace
4
stairs
9.
10.
11.
12.
13.
8.
6
12
7
11
8
10
9
232
Hon. Abellanosa’s Office / Office of the Senior Citizens Affairs (OSCA)
Division for the Welfare of the Urban Poor (DWUP)
Cuenco Hall
Hon. Alcoseba’s Office
Hon. Jagmoc’s Office
SK Councilor Pelayo’s Office
5
13
SECOND FLOOR
x
City of Cebu
1.
2.
3.
4.
5.
6.
7.
8.
9.
2
3
SP HRD
Hon. Faelnar’s Office
Hon. Daluz’s Office
CREMDEC
CCWFAC
Chapel
CCYDC
Conference Room
Hon. Alix’s Office
1
Emergency Exit
5
4
xi
City of Cebu
233
6
stairs
7
8
10.
11.
12.
13.
14.
15.
16.
17.
10
16
11
15
12
Hon. Labella’s Office
Hon. Pe’s Office
Hon. Archival’s Office
City Planning Development Office (CPDO)
Del Mar Hall
Hon. Japson’s Office
Hon. Osmeña’s Office
Hon. Rama’s Office
9
17
THRID FLOOR
13
14
City of Cebu
234
1
1.
2.
3.
4.
5.
6.
3
4
5
6
Sangguniang Panlungsod Office
Legislative Social Hall
SP Library
Doña Eva Macaraeg- Macapagal Session Hall
Lobby
Caucus Room
2
stairs
FOURTH FLOOR
FEEDBACK MECHANISM
F
Eedback mechanisms
We welcome your comments on
our service...
Understanding your needs and our own performance is
important to us. Because of this, we value any feedback you can
give us by doing the following:
Simply fill in the feedback form (please see sample form
next page) available in the offices and leave it in the box at the
Customer Service Center located at the Ground Floor, Legislative
Building, Cebu City Hall
Talk to our Customer Relations Officer
Or simply call us at (032) 253-4979.
Your feedback is very important in assisting us to continually improve our services.
THANK YOU for helping us continuously improve our
services in the Cebu city Government!
City of Cebu
235
City of Cebu
236
FEEDBACK MECHANISM
FEEDBACK MECHANISM
C
OMPLAINT FORM
CCG Form # 1071-003
Revised 09-01-06
Date: ________________________________________
Code Number: _________________________________
Name of the complainant: _______________________
Address: _____________________________________
Contact Number: _______________________________
Site of the problem/Request: _____________________
Name of the Barangay: __________________________
(Draw sketch at the back)
Check the box that indicate the problem/request
LIGHT
Repair
New Installation
PEACE AND ORDER
Illegal Gambling
Drug Pushing
Public Disturbance
Sidewalk vending
Unbecoming behavior
Illegal Structure
DRAINAGE
Cleaning
Construction
PERMITS
Business Permit
Building Permit
ROADS
Repair
Asphlating
Footpath
OTHERS: _____________
ARTESIAN WELL
Repair
Installation
PROBLEM/REQUEST DETAIL:
_______________________________________________
_______________________________________________
_______________________________________________
_______________________________________________
_______________________
Signature of Complainant/
Requesting Client
Received by:
________________________
City of Cebu
237
OTES
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OTES
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OTES
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City of Cebu
OTES
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OTES
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OTES
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City of Cebu

Cebu City Citizen`s Charter

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