Vice-President - DP Murphy Inc.

The Lastest News of ‘09
Your Successes.
Stories. Events.
OAK ACRES CHILDREN’S CAMP
Message from the Vice-President
Hello:
We do a great job every day taking care of our
guests with smiles, service, clean restaurants
This summer promises to be a great one here on and great food!
P.E.I. There are numerous exciting events
planned this summer to draw people to P.E.I.
This summer, let’s really turn it up a notch and
and our operations.
pay close attention to all the details that make
a guest’s first impression of us a great one
Two big ones that are new this year is the
that’s long lasting.
Country Music Festival in Cavendish in mid July
and the Canada Games the last two week of
It takes something very little to really WOW our
August, both of which will bring thousands of
guests, from a genuine smile, sincere thank you
people to the Island, many for the first time or
to the flowers we have on our properties and
first time in a while.
clean windows.
Thanks for doing such
a great job taking
care of our guests!
Scott Judson
This summer gives us a great opportunity to
Guests, just like all of us, want to feel important
show our guests, especially the new ones, what wherever they go. Let’s make sure this is how
Vice President of Food Service Operations
service is all about and how it’s done.
they feel when visiting us this summer.
The 11th Annual Oak Acres Charity Golf Tournament
The 11th Annual Oak Acres Charity Golf Tournament took place this year on June 17 with
approximately 200 golfers playing at Avondale and Stanhope Golf Courses and coming from as
far as Ontario and Alberta. It was a beautiful sunny day and in the evening golfers enjoyed a
delicious meal followed by an amazing performance by the talented Michael Burgess. His
beautiful songs added a very special touch to the night.
A thank you to our corporate sponsors - Westjet, Confederation Bridge, Rotomill and Gretzky
Estates Winery. With the generosity of the sponsors and participants in the tournament, the net
proceeds from this event contribute to the operation of the Oak Acres Children’s Camp which
allows 500 children to enjoy a total summer camping experience.
I would like to extend a heartfelt thank you to my great co-workers, friends and family who I call
upon to volunteer at different charity events for Oak Acres Children’s Foundation. Hats off to all
the volunteers who are there to help day and night to make our events successful. I can never
thank you enough.
A huge thank you to Angela our Camp Director and her staff for getting the camp off to another
perfect start. We are now starting Camp #3. Where is the summer going?
Debbie Doucette, Executive Director of Oak Acres Children's Foundation
D.P. Murphy Inc. is pleased to announce the
addition of the Stanhope Beach Resort to the our
hotel group. Stanhope Beach Resort is rich in
history dating back two centuries. The Resort has
been tastefully renovated and continues to offer the
very best in bay and beach views and a perfect
blend of casual elegance. We are pleased to
welcome Celeste Coles, General Manager and her
team to the family. We very much look forward to
having the Resort as our fifth hotel property and sole
independent brand.
NEWS FROM HEAD OFFICE
Another busy summer season is right around the corner. Janice, Tracy, Breanna,
Jennifer, Carole, Karen, Charlene, Debbie and Paul are geared up and ready to look
after our customers – YOU!
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Our Head Office Team takes great pride in their jobs. Whether it’s the waves of the
busy day to day tasks or any one of the many events we organize for the company
they handle it all in stride and with a smile.
Great Job Ladies and Paul. You are the best!!
Laurie Dove
D. P. Murphy Inc. Head Office Manager
What’s “boring” to you is “service” to the customer.
As Employees you know the sometimes
boring and mundane aspects of your
job by heart, and details can potentially
get overlooked during the upcoming
busy Summer months. I’m talking
about the basics: picking up garbage
from the dining room floor, making sure
the condiment stand is spotless, giving
fast, friendly and accurate service
during all dayparts, a smiling and
prompt greeting at the front counter,
keeping the doors clean, hot food hot,
cold food cold, clean bathrooms, and a
drive-through order-taker who greets
the 500th guest that shift with the same
energy and enthusiasm they showed to
the first. Handling these basics are the
“green fees” of the customer’s service
expectations. To the guest’s way of
thinking, the service “basics” are just
expected to be there during all visits.
I feel confident that 2009 will be the
best and busiest summer yet, because
we have the Employees and Managers
who will make the service excellence
difference. So whether you will be
selling coffee, hamburgers or hotel
rooms, a thank you from our guests!
Peter Longley
Division Manager
Wendy’s Restaurants
of P.E.I.
OAK ACRES CHILDREN’S CAMP
photo to
come
hello from Camp
Once again the staff of Oak Acres
Children’s Camp is getting geared up
for another exciting summer of
camps. This summer, 480 children
across P.E.I. will have a chance to go
canoeing, do archery, have campfires,
learn lots of great camp songs, and
lots of other activities. Hopefully our
weather will be great and everyone
will have lots of fun. I would like to
thank everyone who has supported
the camp over the last year and help
make a camping experience possible
for so many.
From everyone at Oak Acres, thanks
and have a great summer!
ON A ROLL!! Sue Marsh and her team at
O’Leary Tim Hortons won the first quarter, 2009
Platinum Operator Award. This is the 3rd
consecutive quarter Sue’s team won this award and for the 2008 year, they won the
final. Now that’s consistent A level operations!!
The location scored 32 point in the quarter out of a possible 35…WOW!
- Sales were up 5.06%
- Drive thru times – minus 2 seconds
- Labour - .44% below budget
- Food Cost - .19% below budget to last year
- Turnover – 23.21%
- Always Fresh – 97.28%
- AFOE Scores – 98%
Remarkable achievements in all areas of the operation. Sue and her team truly run a
class act in O’Leary. Thank you so much for working so hard in O’Leary.
Scott Judson
Vice President of Operations
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June 3 ‘09
Once again,Tim Hortons staff and Islanders have come together to
make our Annual Camp Day a huge success.
Together with coffee sales and fundraisers, we were able to raise
$72,321 for the Tim Hortons Children's Foundation.
Thanks to everyone for your support and efforts in helping to
send deserving children to a summer camp where they will
make memories to last a life time. On P.E.I., 22 excited
children will attend the Tim Hortons Camp in Parry
Sound, Ontario from July 26 - August 5, 2009! Also,
congratulations on the fundraising effort by all stores
- special mention to the staff at Borden who raised
$4,760.00. Excellent job!
Terry Kelly lend his support to Camp Day by entertaining at several stores.
Wendy’s Classic Achiever Scholarship
Award honours graduating students for
their community involvement as well as
scholastic achievement and extracurricular
activity. This year’s recipient is Hannah
Szwarc, a graduating student from
Charlottetown Rural High School.
Presenting Hannah with her Wendy’s
Scholarship Award is Peter Longley,
Division Manager for Wendy's Restaurant
of P.E.I. Congratulations Hannah!
Staff Benefits & Rewards
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Diva & Dudes: 15% discount off regular products and services.
Call Shawna for all your hair needs.
OK Tire: All D. P. Murphy Inc. Employees an Exclusive Membership Card. Further details to follow.
Call Cooke Insurance to receive preferred pricing on property and automobile insurance needs.
R
r
Holiday Inn Express Hotel & Suites
Charlottetown
Hi Folks:
It's a warm summer day as I gaze around
the hotel grounds seeing outside
renovations in full force... the Holiday Inn Express in
Charlottetown is getting quite a facelift and will look
fantastic when completed! Tremendous thank you to
John Devries and his crew for improving the quality of
our hotel!
The folks at the Holiday Inn Express Charlottetown have
been extremely busy as we head full force into high
demand times for the summer season... we welcome all
new team members and wish all a safe and enjoyable
summer! We recently held a team building event at
Stanhope Beach Resort where all had a fabulous time
on their scavenger hunts, playing trivia and eating great
BBQ food...congrats to all the winners (you know who
you are)! It was a great opportunity for our folks to
view the Stanhope Resort and they were WOW'd with
what they saw... great venue for meetings! Check out
the Islander Special rate that is being offered for
Stanhope Beach Resort... take your family and enjoy a
breathtaking experience!
Some of the front desk angels also recently had some
fun touring the new Cow's Creamery Factory and had
the opportunity to enjoy some yummy ice cream! We
will recommend this newest tour product to the
thousands of island visitors that we will welcome this
season and of course continue to provide the utmost in
Guest Courtesy while we play host to our tourist friends.
Enjoy your summer!
Kathy Weatherbie
General Manager
Holiday Inn Express
Hotel & Suites, Charlottetown
Hampton Inn & Suites Moncton
Hampton Inn supports Sick Children’s
Fund: Team Hampton is still going strong.
This year Hampton Inn & Suites Moncton
decided to enroll a team for the Greater
Moncton Dragon Boat Festival 2009 held June 6th,
2009. Teams of 20 paddlers, a drummer and a
steersperson compete in a 46’ boat and these
paddlers help to raise funds to support worthy
causes including the Moncton Lions Club Sick
Children’s Fund. This elite team shared their efforts
with the Future Inns Hotel across the highway to
raise funds and become competitive within the
Corporate Challenge. We had two races to compete
in, placed 2nd in the first race and 1st in the second
race.
Here is a photo of the gang in one of their fund
raising ventures, a barbeque held for our guests of
the hotel, watch out “Chef Joey” at the Grill!!! The
entire team raised $1700.00 which contributed
towards the $98,000.00 this festival raised in the 2
day event. “Way to go Team Hampton”.
Pascal Pisegna
General Manager
Hampton Inn & Suites, Moncton
Holiday Inn Express Hotel
& Suites Saint John
On eight consecutive Tuesday nights during the
Stanley Cup Playoffs our Priority Club guests were
treated to a night of Complimentary Beverages,
H’dourves, Prizes, and a terrific game. The Great
Room was decorated like an upscale Sports Bar
and our Big Screen updated to Hi Def. to catch all
of the action. Each guest received a ballot prior to
the game where they could select whose team
would score the first goal, penalty, etc. with the
winner receiving a choice of a free night
Certificate or 10,000 Priority Club Points.
The event peaked over the final two weeks of the
Playoffs and we overflowed into our Breakfast
Bar averaging 50 guests attending per night
which included a pre-game Tailgate/Barbecue.
“WOW…this is awesome!!” was heard time and
time again. Over the eight “Hockey Nights” the
Hotel ran an amazing 97% occupancy rate.
Mike Moore
General Manager
Holiday Inn Express Hotel & Suites Saint John
Super 8 Charlottetown
The summer was a long time coming but it’s definitely been worth the wait! We are very excited to
get back into the swing of things in what looks to be a very busy summer, with our different concert
series and of course the Canada Games. Being my first summer here at the Super 8, I would like to
thank all the staff for helping me get ready for the season, you guys are the best! Like always, the
summer time brings people to the Island from all around the world and we are all looking forward to meeting
everyone and making their Island vacation a memorable one. We hope everyone has a great summer, don’t
forget to take a few days off to enjoy the awesome weather ha-ha. We hope everyone has a great summer!
Kirk MacDonald
General Manager, Super 8
DP MURPHY HOTEL GROUP CONFERENCE – FIRST OF ITS KIND!
On June 6th & 7th, the D.P. Murphy Hotel Group held it inaugural regional conference
at our newly acquired Stanhope Beach Resort. General Managers, sales folks and
all department heads got together for a nice evening tour of the resort and dinner.
The next day brought us a sales panel of guest speakers including Jennifer Evans
from NewCap Radio, Stephen Cudmore from BMO Nesbitt Burns, Laura Murphy from
Arbonne and our very own Dianne Griffin. We then split into two groups where the
breakfast bar, housekeeping and maintenance staff toured the Charlottetown
properties and talked through the new "Clean Sweep" program and contest for our
hotels with Martie. Like our fantastic facilities staff, we are very passionate about
cleanliness and upkeep of our properties and very much look forward to the roll out
of this exciting incentive program.
The front office, sales and management group met to discuss further sales initiatives
to continue to sell our hotels and the roll out of an incredible contest amongst the
hotels. Pascal Pisegna from the Hampton Inn in Moncton was the lucky winner of a
brand new Ford Mustang GT convertible to drive for a month. The car will be drawn
for monthly amongst the hotels using ballots earned by sales activities. With the
very recent acquisition of the Stanhope Beach Resort, the DP Murphy Hotel Group
continues to grow at a very rapid pace. We are very proud of the hotel company we
are growing into and the fine operations and people within it. We are a hotel
company that will continue to focus on four main pillars that will give us the strength
to WOW our guests and grow our business for a long time to come:
1. Team Members - We are very proud of the fine folks working in our hotels and
recognize the essential hard work done day in and day out to keep things running
smoothly. We are also proud to promote from within and believe we are the best
hotel company to work for and have a wide range of career and employment
opportunities to offer passionate and driven people.
2. Service - We commit to wowing our guests each and every stay. With the roll out
of the Guest Experience Champion program at the Holiday Inn Expresses and similar
initiatives at the other hotels, we believe that guests will not want to stay anywhere
else after experience our genuine hospitality.
3. Reinvestment - We will continuously improve and reinvest into our existing
properties and actively look for growth opportunities in new properties to our group.
4. Sales - Fuelled by the confidence in our product and staff, we commit to being
very aggressive in asking potential clients if we can have a chance earn their
business. We have a lot to offer potential guests and will continue to make growing
our business a top priority.
In closing, as we enter a busy summer season in our hotels, I would like to extend a
huge thank you to each and every staff member in the hotels. We receive many
comment cards and the most common theme is the incredible feedback on the
genuine service received and "at home" they feel in our properties. It is a tough job
being on the road, and being told you make someone feel at home and welcome and
that they look forward to returning to our hotels is absolutely the biggest compliment
you can be paid in this business. Congratulations! Very well done.
Have a great summer all!
Cheryl Paynter
Director of Hotel
Operations
«C’EST LE SERVICE QUI COMPTE»
“IT’S SERVICE THAT COUNTS”
Bonjour à tous,
Hi again,
Dans notre industrie et surtout durant cette période économique
difficile, les entreprises, qui réussissent, offrent ce qui compte pour les
clients. C'est-à-dire le service.
Notre fondateur, Dave Thomas a toujours prêché pour ce qui comptait le
plus au monde pour lui!
In our industry, and especially through these difficult economic times,
companies who succeed offer what counts to their customers. This is
Service!
Our founder Dave Thomas of Wendy’s always preached words that
had a true meaning.
« Si nous ne nous occupons pas de nos clients, ils ne s’occuperont pas
de nous. Si tu ne fournis pas un excellent service, ils iront ailleurs – vers
nos compétiteurs »
Ian Bastien, General Manager,
“If you don’t take care of your customers, they won’t take care of you.
If you don’t provide good service, they’ll go somewhere else – to our
competitors.”
Mais qu’est-ce qu’un excellent service? C’est d’être prêt pour les clients Wendy's - St. Martin.
lorsqu’ils arrivent dans vos stationnements! Propre, organisé en plus du
Now, what is excellent service? It’s all about being ready for our
personnel bien mis, souriant et démontrant l’envie sincère de les aider!
guests once they arrive at our locations. Clean parking lots, well
C’est ainsi la courtoisie! Nos invités sont notre avenir et l’avancement de plusieurs. organized stores with a staff well groomed, smiling and demonstrating the sincere urge
Cela me dérange de voir que nous ne sommes pas toujours prêts à ce niveau. Sans to provide our customers with what they want. It’s courtesy! Our guests are our future
généraliser, nous avons certains employés qui pensent que d’arriver en retard est and provide expansion and growth for many. It bothers me to see that sometimes we
normal. Être en retard c’est de laisser tomber l’équipe. Une équipe qui travaille fort à are not always ready to that level. Without generalising, we do have some crew that
maintenir notre haut niveau de satisfaction et surtout améliorer notre avenir. believe its ok to be late. Being late is letting down your team. A team that works hard in
providing and maintaining a high level of satisfaction towards guests and protecting our
On se demande toujours si on peut faire plus. Pourquoi? Parce que si nous ne le faisons future.
pas, nos compétiteurs le feront.
We often ask ourselves what we could do better. Why? Because if we don’t our
De notre coté, la seule chose que je peux vous dire, c’est « sans vous nous n’y competitors will!
arriverons jamais » Notre personnel est carrément la base de notre succès. J’ai besoin
de se service extraordinaire que vous offrez à nos invités. Un sourire n’est pas une On another note, the only thing I can tell you all is “Without you, we will never succeed”
option, cela rend le travail tellement plus plaisant et agréable pour vous, vos collègues Our crew is the most important ingredient of our success. I need that extraordinary
et surtout nos invités! service you offer every day to our guests. A smile is not an option and contributes so
much to a pleasant and fun day for you, your colleagues and especially our guests.
Je ne pourrais pas terminer cette lettre sans dire mes plus sincères félicitations à Ian
Bastien et toute son équipe de St.Martin, Laval qui ont battu, 7 semaines sur 9 leurs I can’t go on without recognizing and congratulating one of our general managers Ian
ventes records!!!! Pour Ian, une de ses priorités est la vitesse. Depuis longtemps Ian Bastien and his team in our St. Martin, Laval location. They beat 7 weeks out of 9 record
motive son équipe à l’appuyer dans cette direction parce que sans la vitesse il ne sales, week after week!!! For Ian, one of his many priorities is speed of service. For a
pourrait jamais augmenter ces ventes. Vous êtes bien partis, Bravo à vous tous pour ces long time now is has provoked his team in supporting him towards this goal. Without
résultats extraordinaires. speed in this local business market he would never obtain these record sales. All I can
say, is you guys can run! Congratulations for these wonderful sales and we look forward
Encore à tous, profitez de l’été et merci pour tous vos efforts. to your future success.
LEONARD BROWN
And once again, enjoy the weather and your summer vacations!
District Manager,
Wendy's Quebec
HORSE SHOWS
ATLANTIC CANADA’S LARGEST OUTDOOR
EQUESTRIAN EVENTS
Gingerwood Charity
Stanhope Equestrian
Classic
Challenge
th
July 31st - Aug 2nd, 2009
July 27 - 29, 2009
Sp
Visitoecial
the M rs from
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Zoo, F ncton
rid
July 1 stay,
Grand
PrixndDates:
th
July 29 - Aug 2 , 2pm
All Day Family Fun!
Daily admission: $5/per car, Rain or Shine
Please bring lawnchairs/umbrellas
Stanhope Beach, Rte 25 & Rte 6
OAK ACRES CHILDREN’S CAMP
ALK
W
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O
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P
P
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KIDS
Petting Zoo, Country
Canteen, Free Pony Rides
Hunter Competition: 8pm - 4pm Daily
Jumper Competition: 1pm - 4pm Daily
All proceeds from our equine
events support
Congratula
tions!
Congratu
Deane Mclations to
Tim Horto Arthur of
St. who rens Grafton
celebrate cently
birthday. d her 71 st
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the candleblows out
President, is our
Murphy a Danny
Manager, nd District
Cudmore. Michelle
Evening Hunter Classic
July 28th: 6:30pm &
Aug 1st - 6:30 pm
www.gingerwoodfarm.com
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Thanks to all fo
Thanks to Lou Taylor
for all her hard work in
taking care of the
flower planters. They
look beautiful as you
can see from this
picture at our Tim
Hortons in O'Leary.
ISLANDERS HELPING
ISLANDERS IN SUPPORT OF
LOCAL FOOD BANKS:
On June 11, 12 & 13, many Islanders
supported the Tim Hortons Food Drive by
dropping off a total of 13,000 lbs. of
food over the three days. This was an
increase of 4,000 lbs.
of food over the
previous year. It is
wonderful to see this
support during these
tough times. Thanks to
ALL!