e-BP Bulletin

The PDF version of this newsletter is available at www.mpc.gov.my
e-BP Bulletin
January - March
A quarterly newsletter for CoPs members featuring the latest news and activities in MPC
Benchmarking program.
1/2014
Unleashing Talents through NSTP’s Exciting and
Interactive Business Experience
20 March 2014, Productivity Hall of MPC, Petaling Jaya
The New Straits Times Press (NSTP) is a well-known establishment for its pioneering in
the news area. Its first issue of the Straits Times was published on July 15,1845. NSTP
has been involved in journalism industry for almost hundred and sixty years.
Mr Mohammad Azlan Abdullah, NSTP CEO’s had recently presented a paper which
emphasized that the company had done a lot of transformations on their business
strategy to sustain in the current market. Their four key focus areas based on the
Optimus strategy project namely, create new value, leverage internal assets, create
winning mentality and get house in order.
There were various programmes and initiatives spearheaded by management for the
past years which aimed at creating a conducive and sustainable talent ecosystem for
business enabling as well as to unlock the commercial value of their knowledge as a
proactive business strategy.
Another key area of success is to collaborate within the agencies such as tv channel (TV3, 8TV, NTV7, TV9), radio channel (one Fm,
hot.fm, Fly Fm), new media ( alt media, NSTP’S e media, tonton, gua.com.my), content creation (primeworks), outdoor (BIG TREE, TRC,
UPD, KURNIA outdoor) and newspaper (Harian Metro, Berita Harian).This will give more opportunities for NSTP to benchmark on best
practices business strategy within the agencies. As the result, NSTP is able to introduce new perspectives for the future of the media
outlook continuously . The NSTP had won a Business Excellence Award 2011 (Talent Developer) from MPC recently.
UPCOMING EVENTS
BENCHMARKING EVENTS AND HAPPENINGS
 Bengkel Pelaksanaan Lawatan Amalan Terbaik : Ke arah

Date: 12th March 2014,
Venue: Sasana Kijang,Central Bank of Malaysia, K. Lumpur
 Benchmarking Seminar CUM Report Presentation to CoP
Members
Sharing session through BpNet Online System
Date: 29th April 2014
Venue: Web online (members only)

Briefing on Benchmarking for Best Practices through
Community of Practices (CoP) in Electrical and Electronic
Industry
Date: 30th April 2014
Venue: TQM Room, MPC PJ

Fact Finding of Japan and Korea on Quality Services of
Healthcare Best Practices.
Date: 07 - 14 June 2014
Venue: Japan & Korea
Meningkatkan Kecemerlangan Perpustakaan’
Date: 20th March 2014
Venue: Productivity Hall MPC, Petaling Jaya
 Lab Indeks Kecemerlangan Pendidikan MRSM
Date: 25th - 27th March 2014
Venue: Prima Land & Convention Centre, N. Sembilan
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Building the Culture of Learning for Continuous Excellence :
UEM Group Experiences
20 March 2014, Productivity Hall of MPC, Petaling Jaya
Human Resource (HR) practices and policies of UEM Group Berhad
(UEM Group) had won seven awards at the inaugural Human
Resources Excellence Award Malaysia 2013 Gala Night from the Human Resources Magazine .
The awards were Silver for ‘Excellence in Employee Development’ and
‘Excellence in Recruitment & Retention Strategy’, Bronze Award for
‘Excellence in Leadership Development’, ‘Excellence in Compensation & Benefits Strategy’, ‘Excellence in Talent Management’, and
‘Excellence in Workplace Well-Being’.
Besides winning the prestigious award, UEM Group Berhad also had
presented a paper entitled Building the Culture of Learning for
Continuous Excellence: UEM Group Experiences by Ms. Rasidah Kassim, Head of Group Human Capital, UEM
Group Berhad during the Benchmarking Seminar held on 20 March 2014.
The key success factor implemented in UEM Group Berhad strategy was HR Master Plan. There were seven factors to
enhance their human resources, namely leadership development audit, succession management, build technical talent
pipeline, build international assignee pipeline for global mobility, structured and targeted leadership development, build
junior management and future talent pipeline as well as build HR capability.
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Best Place to Work In! : Excellence in Workplace Well-Being
that Affect Employees’ Performance
20 March 2014, Productivity Hall of MPC, Petaling Jaya
Ms Jenny Ooi of Agilent Technologies had shared and addressed issues of
workplace well-being that affects employees’ performance and work-life balance of employee outcomes in their company during the recent presentation.
The roadmap of culture transformation strategy had awarded Agilent, the HR
Grand Winner 2013 at Human Resources Excellence Awards 2013 gala night.
Agilent Technologies has focused on the importance on human resource
since 2006 till now. The culture transformation roadmap is translated into
three phases of implementations and four main focus areas, namely people
vision, people mission, people strategy and leadership strategy. The long
term company success formula is based on energetic, healthy and happiness
employees which are equal to productive employees.
The analysis on the stability and change in the well-being of employee will
provide a concrete example of macro–level policy changes that could have
the micro-effects on the psychological well–being of their employee.
Based on the Best Employers 2.0 –
Asia 2013 study, the four main factors
to become the best employer were employee engagement, leadership, employer brand and high performance
culture. These measures would show
the real situation of the company performance. It acted as a guide for the
company to make further improvement
from the present performance.
Agilent Technologies had obtained
work-life balance index of 72% in 2013
which was above market average. This
proven that work-life balance strategy
method had been implemented successfully in their company.
HEALTHCARE EXCELLENCE
This is the summary of employee engagement best practices associated with Healthcare excellence which covers the
following:
 Lead by competent people who has a clear sense at
direction to achive desired organizational goals.
 Develop core values that reflect organisational aspirations, and inspire employees because they resonate
with their own personal values.
 Reinforce the desired organisational culture in performance appraisals, education and training, and within
formal/informal celebrations.
 Translate organisational values and culture into everyday attitudes and behaviour, and eradicate unwanted
behaviour (e.g. dishonesty, abuse, bullying, and gossip).




Establish a culture of ongoing initiatives using physician leadership to ensure future cost and quality
goals are achieved.
Include nurse representatives on boards and executive management teams to improve healthcare quality and safety.
Employ new technologies—such as telehealth and
telecare systems—to provide patient independence,
security, confidence and quality of life, and to save
on substantial treatment costs.
Use “green principles” to operate healthcare organisation buildings, systems and equipment in a more
efficient, effective and sustainable way.
Source by BPIR.com
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Bengkel Pelaksanaan Lawatan Amalan Terbaik : Ke arah Meningkatkan
Kecemerlangan Perpustakaan
12 MARCH 2014, SASANA KIJANG, CENTRAL BANK OF MALAYSIA - About 20
librarians from 13 organisations took part in the ‘Bengkel Pelaksanaan Lawatan Amalan Terbaik : Ke arah Meningkatkan Kecemerlangan Perpustakaan’. This programme
was organised by Persatuan Pustakawan Malaysia (PPM) and Central Bank of Malaysia, and jointly conducted by Malaysia Benchmarking & Case Study Clearing House
of MPC.
The objective of this workshop is to develop a guideline to conduct best practices visit
which can be one of reference materials to all librarians in the future. Since 2011, PPM
had conducted a series of best practices visit to 12 libraries locally as well as
internationally which lead them to learnt, adapted and adopted best practices in many aspects that can ultimately improve their
services to the public. During the workshop, Ms. Nur Hanim Abd. Ghani of MPC presented a paper entitled ‘Guideline on Benchmarking in Malaysia—Preparation before, during and after the best practices visit’.
Benchmarking Seminar CUM Report Presentation to
CoP Members
20 MARCH 2014, PRODUCTIVITY HALL OF MPC PJ - A total of 88 participants from various organisations in private and public sectors had gained fruitful knowledge and information presented by the three respectful speakers from
UEM Group Berhad, Agilent Technologies Malaysia and NST Malaysia Berhad.
Amidst the transaction of the nation towards higher income economy, this
seminar served the best platform to all participants for them to share best practices on how these excellent companies had incorporated the learning culture
among the employees, work-life balance initiatives to improve employees’ performance and unleashing talent for future sustainability.
This seminar was also organised in conjunction with the
certificate hand-over ceremony to 34 CoP members who
had completed phase 1 of MPC benchmarking project.
This was a recognition platform provided by MPC to all
CoP members that had contributed to the successful of
benchmarking project throughout year 2013.
Join us and register your company as CoP member at:
http://www.mpc.gov.my/home/index.php?cont=ds&item=d2&sstr_lang=en&t=3
Lab Indeks Kecemerlangan Pendidikan MRSM (Community of Practices (CoPs) Education)
Date: 25th - 27th March 2014 Venue: Prima Land & Convention Centre, N. Sembilan
A total of 48 MRSM throughout Malaysia had attended a three days lab organized by Bahagian Pendidikan Menengah, MARA. The lab activity consisted of lectures, discussions and paper presentations for best practices sharing. Besides, the session was designed to overview
the yearly data input and report presented to MRSM Edex 2014 using e-benchmark online
system by Mr. Mohamad Sahril.
MPC also shared a paper presentation entitled
‘Benchmarking Journey and Benefit’ by Mr. Ab. Rashid Omar.
Publisher: Knowledge Management Division, Malaysia Productivity Corporation ( MPC), Lorong Produktiviti, Off Jalan Sultan, 46200 Petaling Jaya, Selangor, Malaysia
Tel : 603 - 7955 7266 | Fax : 603 - 7957 8068 | Email : [email protected]
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