group - Hugin Online
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group - Hugin Online
1997 Annual Report swisslog expertise Logistics for Champions Swisslog is an international group supporting its customers in every respect in achieving supply chain excellence. The goal of its activities is to reduce its customers’ logistic costs and tied-up capital. Swisslog is committed to ongoing improvement of productivity, quality and profitability, and has a leading position in its industry. Regardless of their size, Swisslog customers are among the best in their industries. Based on comprehensive consultancy, Swisslog plans, develops, implements, modernises and maintains mechanical and computer-controlled materials handling systems with state-of-the-art technology. Swisslog is present in the market through the well-known trade names of its group companies Digitron, Accalon, Schierholz, Translift, Cimcorp and Transnorm System. Active in 19 countries through subsidiaries and branch offices in Europe, USA, Asia and Australia, Swisslog currently has 1,850 employees worldwide. The group’s registered office is in Aarau, Switzerland. Swisslog creates ergonomic working environments to relieve its customers’ employees from jobs which are dangerous and hazardous to health. Swisslog is responsible in its use of natural resources and implements environmentally acceptable solutions. Swisslog respects the laws, customs and practices of the countries and communities in which it operates. 1997 Highlights January Schierholz and Digitron Translift operations combined under Conveyor Systems business segment. February Autefa-Certus in Germany orders 18 automated guided vehicles AGV from Digitron for a Taiwanese customer in the textile trade. March Digitron Translift hands over to Land Rover in Solihull (UK) a turnkey end assembly line for the new Freelander. Schierholz exhibits for the first time at PROMAT in Chicago, the largest material handling fair in North America. Cimcorp, together with Matsushita Electronics of Esslingen (Germany), develops a fully automatic gun sealing carousel. April Swisslog announces the acquisition of Transnorm System GmbH of Harsum (Germany). Transnorm ranks among the global leaders in belt conveyor systems. Digitron is awarded a contract to build a second major distribution centre for a leading Australian retailer in Victoria (Australia). May Cimcorp delivers its first MultiPick, a fully automatic order-picking system. Transnorm presents a new curve belt conveyor system at Hanover. June Accalon delivers its first stacker cranes of the type Vectura S32 and D22 to Australia and Germany. July Tiger, the new configurable software platform from Digitron, passes initial trials at Metroport Group in Pelangi (Malaysia). Cimcorp opens a liaison office in Seoul (Republic of Korea), its first in East Asia. August Schierholz receives a contract from the Strauss dairy group in Israel to build a new monorail system. Accalon delivers its first Vectura S12 stacker crane to Taiwan. Wo sind wir September Swisscom commissions Digitron to develop a new flexible order-based warehouse management system for its central store facility. Salvesen, a major manufacturer of dairy produce based near Milan (Italy) mandates Digitron Italia to plan a computer-controlled fresh dairy produce storage centre. Schierholz, in conjunction with Digitron Malaysia, receives a contract to build an end assembly line for carmaker Proton/AMM. Accalon delivers semi-automated guided vehicle systems for Iveco Soffim’s diesel engine plant at Foggia (Italy). October Digitron is awarded a contract by Serete M.S.D. in Milan (Italy) to build a new logistics centre. Accalon is established as the groups’ s focus company for AGV products and subsystems. Accalon and Transnorm’s first joint pallet conveyor system project is successfully completed. November Accalon sells its first mini-AGVs of the Cartura family. Cimcorp expands its marketing activities for robot-based order-picking systems beyond the Scandinavian market. December Swisslog reinforces its engineering and systems design expertise through the takeover of OWL Logistik Systeme in Buchs, Aarau (Switzerland). NTUC Fairprice, Singapore’s largest food distributor, chooses Digitron Asia Pacific as systems design partner for its US $ 25 million central storage facility project. Digitron Benelux successfully concludes retrofit contract with Dutch auto manufacturer NedCar, the Swisslog Group’s biggest retrofit program to date. . Wo sind wir Overview of the Swisslog Group a strong Orders received Net sales 500 CHFm 500 CHFm 435.5 400 300 200 420.1 200 100 100 0 0 1995 1996 1997 EBIT 10 4.2 1994 1995 10 1996 1997 13.2 10.2 5 7.2 2.2 -3.9 0 -3.5 -10 -5 1994 1995 1996 1997 Employees at year-end 2000 1750 1,709 1500 1,323 1250 1,097 1,121 1994 1995 750 1006 255.6 15 CHFm 21.2 20 1000 238.1 Net income 30 CHFm 0 388.4 300 272.3 211.9 1994 474.9 400 1996 1997 1994 1995 1996 1997 D I G I TR O N- O WL AC CA LO N SCH I E R HOLZ TR AN S LI FT CIMCORP TR AN S N O R M SYSTE M swisslog group Content 4 Letter to Shareholders 12 Strategies and Innovations 16 Key Account Management 18 Industry Practices 20 Lifetime Partnership 22 Systems Design 24 Special Systems and Products 26 Customer Support & Service 28 Innovative Products 30 Investor Relations 34 Organisation 36 Adresses Dear Shareholder 1997 was a successful year for Swisslog. The group reported a striking improvement in sales and earnings. Net sales rose 22.3 percent in 1997, from CHF 388.4 million to CHF 474.9 million. Adjusted internal growth was 13 percent. Earnings before interest and taxes (EBIT) were CHF 21.2 million, almost three times the previous year’s level of CHF 7.2 million. All business units contributed to the net income of CHF 13.2 million. 4 Swisslog continued the successful implementation of the strategy introduced the previous year of reducing project risks. New orders are systematically reviewed before acceptance to see if the margins are compatible with the group’s business objectives. Thanks to the growing professionalism of project management, the throughput time of orders from receipt to shipment has improved. There was a significant rise of the share of modernisation and other services in group sales and the use of special systems and products with short delivery times. This is also relevant to the decline in orders on hand, whose importance as an indicator continues to decrease. Strategic pursuit of group expansion The four strategic key areas for the group are logistics systems, software, special systems and products, and customer support. Swisslog intends to support customers on queries and requests at a local level in order to achieve supply chain excellence. The three regional units Central and Southern Europe (Region 1), Scandinavia, the UK, Benelux (Region 2), and Asia-Pacific (Region 3) support the Logistics Systems business unit. The companies Accalon, Cimcorp, Schierholz, Translift and Transnorm are grouped under the Special Systems and Products business unit. At the start of 1998 all the group’s software activities were consolidated and put under single management. In 1997 Swisslog strategically expanded its range of products and services and know-how. Following the take-over of the Finnish Cimcorp Oy in 1996 with its specialist robotics systems, Transnorm System GmbH, Hanover, joined the Swisslog Group on 1 July 1997. Transnorm is a leading supplier in Germany of unit load conveyor systems, and the company also has specialities, e.g. systems used in airports, which are recognised leaders worldwide. Besides well- 5 Letter to Shareholders established subsidiaries in France, the UK and the Netherlands, Transnorm has its own production facilities in Malaysia and the USA, which in future will also take over the manufacture of more group products. In December Swisslog acquired OWL Logistik Systeme AG, based in Buchs near Aarau, from the Georg Fischer Group. Besides providing a welcome reinforcement in system planning and software development, OWL brings with it a solid customer base, including clients in the food, paper & printing and tobacco industries in Germany and Switzerland. This rounds out activities of the Swisslog Group to be consolidated from March 1998 in the newly-formed Digitron-OWL AG. This company is responsible for Swisslog’s logistics systems business in Central and Southern Europe. The heavily fragmented growth market for computer-controlled materials handling systems will continue to consolidate, and Swisslog intends to play an active role in this process. Further development of areas of expertise Software production methods were permanently improved by the introduction of a comprehensive quality assurance programme. After a development period of around one year the first of three software platforms for plant warehouse management went into operation in July 1997 and has been running ever since without significant disruption. In developing the software, Swisslog teams pull together the best solutions and procedures from the group's decades of experience with modular platforms, which in future will supply the design basis for individual customer solutions. To date the market for warehouse management software and related software platforms is characterised by a large number of small and very 6 small businesses. This means there are attractive opportunities here for suppliers with a reservoir of experience like Swisslog. The year 2000 problem will also generate demand for software specialists, and Swisslog intends to take a proactive role in this market. In the Special Systems and Products business unit all group areas successfully completed a range of in-house developments. The market response to the commissioning of the new robot generation from Cimcorp was very favourable, resulting in a number of orders in Germany, the Far East and Australia. The Overhead Conveyor business unit expanded its leading position in Europe. A completely new type of inverted 2-track monorail was designed in close cooperation with a leading automotive manufacturer. Another important development is the Inverted Power & Free System for surface treatment plants, which is made exclusively from standard components. Several orders from the USA and elsewhere have already been won for this system as well. The new family of “Vectura” stacker cranes was successfully launched. This new development spells a sizeable reduction in commissioning times and can be integrated into the monitoring component of entire logistics systems. Swisslog intends to push ahead energetically with its activities in Special Systems and Products in selected high-volume niche markets, which also have significant sales potential outside the group. The business segment of services and modernisations also grew strongly and was further expanded. Many of the installed systems currently in operation are already 15 to 20 years old. 7 Letter to Shareholders There is a corresponding upturn in demand for replacement and renovation worldwide, and the group expects a further strong boost to growth in the coming years from this sector as well. Human resources development for employees The internationalisation of the group made further headway in 1997. At the end of the year the Swisslog Group numbered over 1,700 employees in 19 countries, all with highly specific and qualified expertise. The nature of their business demands openness and the readiness to cooperate successfully across linguistic and cultural divides within the group and with international customers. Swisslog intends to use special training programmes to further hone the technical and managerial skills of its employees. This will create the foundation for flexible project work, which will also increase the group's ability to offset internally the fluctuation in orders which is typical of the industry. Stepwise increase in transparency The reporting system introduced in the 1997 financial year which separates “Logistics Systems” and “Special Systems and Products” is improving the transparency of the Swisslog Group financial statements. We intend to continue increasing the transparency of reporting in future years. Board of Directors The Annual General Meeting also marks the end of René Garo's term of office as a member of the Board of Directors. He is standing for re-election. There are no other changes in the board. 8 Proposal for dividend The Board of Directors will propose to the Annual General Meeting payment of a dividend of CHF 2 per registered share. In future Swisslog intends to follow an income-related dividend policy. A further consideration in setting the dividends will be the quality of net income. The stated goal is to finance the organic growth of Swisslog through internally generated funds. Business in 1998 and the outlook The aim for the current 1998 financial year is to strengthen further Swisslog's earning power. We are convinced that Swisslog can use its range of products and services to consolidate and expand its leading position in its market segment. The past year again made very high demands of our employees, whose individual efforts and flexibility were instrumental in the group’s success. We wish to thank them most sincerely for their exceptional commitment and are counting on their future co-operation. We also wish to thank you, our shareholders, for your confidence in the development of the Swisslog Group. For the Board of Directors Truls D. Berg Juhani Anttila Chairman Delegate of the Board Aarau, April 1998 9 11 Strategies und Innovations s trong internal growth and strategic acquisitions are transforming Swisslog into a world leader in logistics. Through its entire range of products and services Swisslog helps its customers achieve supply chain excellence. our s 1997: Operating in young and dynamic strategically focused activities markets Whereas in the previous year Swisslog With annual growth rates between 5 to corporate activities focused on industrial 10 per cent in the various parts of the business, with corresponding orienta- world and customer segments, the key tion in the organisational structures, markets of the Swisslog Group have 1997 was the year for concentrating evolved into an attractive industrial niche group activities on four strategic areas: sector which has further significant logistic systems, software, special sys- potential in both commercial and techni- tems and products and customer cal terms. support. The basis for this was the conviction that increased customer value is Typically for young industries the market the only foundation for sustainable is highly fragmented. Overall there are corporate success and that there is several hundred companies, mostly further income potential in the markets private, active throughout the world sup- served by the Swisslog Group. plying their specialities to local customers. Just a few industrial groups, like Swisslog, have a reference list of several thousand installed systems and offer their products and services worldwide. 12 olutions are Three powerful growth factors Swisslog has essentially identified three Cost competition is continuing to in- ment and operation are mostly proving to factors determining dynamic demand for crease, strengthening pressure to cut have little economic point, and there is a integrated solutions for supply chain operating costs further through efficient corresponding trend towards outsourc- excellence from a single source. materials handling and release tied-up ing. Intensive industrial experience, a capital by optimising inventories and out- technologically complete range of pro- Demands are growing in all industries for sourcing activities which are not core ducts and services and a secure long- reliability, speed and customisation of activities. Besides new installations term presence in the world markets are goods and services. Companies are ac- there is growing demand here for mod- the key competitive criteria today in the cordingly choosing materials handling ernisation and expansion of existing market for integrated materials handling concepts which integrate all manufactur- installations (retrofitting) to optimise their systems. ing and distribution processes in a single performance. system. Such systems cover all stages The scale and technological sophisticati- from receipt of individual orders through on of materials handling installations are co-ordination and control of manufactur- rising steadily. Not all in-house logistics ing, and management of internal and and technical departments have the third-party warehousing to optimal com- specialist knowledge needed for their missioning of deliveries. design, installation, operation and development. As a result, in-house develop- 13 Strategies und Innovations b ased on this analysis of the market and its existing strengths Swisslog has developed and implemented a strategic package containing the following elements. tomorrow’s Entrepreneurial thinking Key Account Management Industry Practices Lifetime Partnership The best solutions are based on a global Based on several thousand installations Customers expect their logistic partners entrepreneurial view. They integrate and ties with leading companies built up to provide not only the most modern company-specific objectives, manage- over the years Swisslog has developed technological solutions but also compre- ment philosophies and strategies to- system planning expertise for the differ- hensive support over the entire lifetime gether with market characteristics and ent requirements of individual industries. of the installations. No solution can be the mentality of the various cultural areas Swisslog is convinced that comprehen- better than its practical performance. in which Swisslog customers are active. sive availability of special systems and For Swisslog, smooth operation of its Swisslog accordingly sees key account products together with application-spe- systems is just one aspect, with ongoing management as managing customer cific expertise are the only way of creat- optimisation and adjustment to new relations in the broadest sense. Con- ing solutions which are setting commer- requirements for products and services stant and intensive customer support at cial and technical standards worldwide. playing an essential role in creating all levels of the company and all locations Swisslog is familiar with the varying above-average customer value. provides the basis for the Swisslog needs of the different industries and in Group’s “supply chain excellence for 1997 it created the “Industry Practice champions”. Groups”, an internal expert network for supply chain excellence which brings together specialist knowledge and experience and defines industry-typical standards to ensure technically and commercial optimal solutions. 14 standards Customer-oriented action Systems Design Special Systems and Products Customer Support Efficient logistics are a strategic com Modularisation of installations is increas- Technical availability and operational ponent for success for all Swisslog ing steadily. This means that customer reliability over the entire lifetime of the customers. Analysis, concept design solutions will in future consist of optimal systems directly affect income. Swisslog and systems design are the technical combinations of special systems which guarantees need-driven maintenance, foundations for efficient installations. are configured according to specific ensuring efficient use of resources at Comprehensive review of variants and customer requirements. Swisslog is ac- budgetable cost. Ongoing Swisslog sup- simulations lead to optimal solutions. cordingly focusing on developing pro- port to customers also provides the State-of-the-art consultancy and plan- duct platforms which incorporate the basis for early identification of and opti- ning expertise provide the key competi- status of established technology. Their mal solutions for customer needs. tive edge, while thirty years of experi- use significantly enhances the commer- ence provide the basis for successful cial value of the customer applications business. and also reduces installation, functional and operating risks. The following pages show how the Swisslog Group consolidated its products and services in an optimised overall package during the past year. 15 Key Account Management Supply chain excellence – a key success factor The distributor clients of Swisslog come under constant pressure to reduce costs, speed up distribution and improve the services they offer. They continually monitor their distribution networks and reengineer the logistical processes from source via storage to delivery. For our clients, the efficient management of material flows is the key to success. know Customer satisfaction and trust were once again the key factors behind the Swisslog Group’s success in 1997. To create a platform to build such relationships, you need constant and intensive customer management across the board. At Swisslog we call this Key Account Management. The buzzword here is ECR, or efficient consumer response. ECR defines the close collaboration between providers and retail traders. For optimal results you need the right IT platform, comprehensive communication between distribution points and providers, and early warning systems to keep inventories to a minimum k throughout the material flow chain. The systems designers of Swisslog have risen to this challenge, and have devel- ey Account Management comprises the oped a deep understanding of the pro- diverse and intertwining relationships cesses involved. In so doing they have between Swisslog and its clients. In come up with a whole range of solutions, this business area, senior managers pool geared towards maximising the benefit their broad expertise towards looking for the clients. One such approach is the after the needs and requirements of modular distribution centre. Swisslog’s clientele, both on a one-toone basis and in teams. No matter what the location or the type of product, they are the ever-present liaison officers for our key clients. The key account managers know the problems their clients face inside out, and also know their specific requirements. Being ideally placed to receive input from clients, the key account managers can develop new solutions for system, software and product-related problems. Let us take two examples from the distribu16 tion and automotive segments: Teamwork conquers Europe, Asia Retrofitting means looking ahead: and the Pacific rim NedCar, Born, Netherlands Working closely with clients in the distri- In the summer of 1998, the Dutch car bution business, Swisslog has in the past manufacturer NedCar will start produc- planned, developed and realised several tion of the new Mitsubishi model. The high-capacity distribution centres. Work- production volume is estimated at 50,000 ing up from the tried and tested basic for- to 70,000 cars per annum. mat, we have developed a range of warehouse modules that can be configured in Swisslog has been NedCar’s partner for line with the client’s specific needs. automated guided vehicles AGV since Thanks to Swisslog innovations, ware- the mid-1980s. In 1997, we had to re- house costs can be cut by up to 20 to 30 vamp every single subsystem, bringing per cent compared with conventional them up to the latest standards, so that systems. your client At present Swisslog is implementing two they could meet the requirements of the The successful conclusion of this major retail projects in Australia. Devel- new production line. Added to this, the undertaking, the largest retrofit oping the two distributing warehouses re- new systems had to meet up to rigorous project in the group’s history, high- quires the combined know-how of the Japanese quality standards. lights the commitment of Swisslog to the ”living system” concept. Swisslog Group. Digitron is providing the concept, detailed planning and specifica- NedCar contacted Swisslog in 1995. In The example of NedCar shows quite tions, as well as project management. 1996, Digitron in Partille, Sweden, built a clearly how Swisslog can work Accalon is supplying the latest genera- prototype full-scale test track where all closely with a proactive client to tion of stacker cranes and pallet conveyor the system requirements could be tested, develop and implement creative and systems, Digitron Translift the electronic especially energy consumption. Once all economically viable solutions, monorail systems and Cimcorp the these tests had been successfully com- which can significantly prolong a RoboPicks. The warehouse management pleted, Swisslog finally received the system’s effective life. software ”Eagle”, which is capable of order to proceed with the system itself. meeting the most stringent demands, will be realised and implemented by Digitron. Swisslog delivered the system on schedule in December 1997. A total of 85 AGVs were incorporated in the new plant, which also featured a new steering system using the cutting-edge software platform “Fox” developed by Accalon. A multinational Swisslog team comprising Accalon and Digitron Sweden as well as Digitron Benelux worked together with NedCar from the very first initial discussions right through to final delivery. 17 Industry Practices Every industry speaks its own language and every industry’s requirements vary. Specific industry practice and state-of-the-art technical standards are essential factors in guaranteeing optimum customer solutions and represent the key criteria underpinning the market success of the Swisslog Group. know your t he operating he operating environment environment of today’s of today’s drinks At the same time, the further increase in industry drinksisindustry shaped is shaped by increasingly by increasingly strict follow-on orders from clients in the target noise strict abatement noise abatement regulations regulations and the trend and industries witnessed in 1997 confirms toward reusable forms of packaging. Dis- the leading position of Swisslog in the tribution solutions are determined by the defined key markets. principle of “efficient customer response” – the ability to react swiftly to customer Cheese production driven by supply demand. The pharmaceutical industry is and demand: Baer AG, Switzerland characterized by clean room conditions In 1996, soft cheese manufacturer Baer or highly complex validation processes. of Küssnacht, Switzerland, decided to streamline its entire production, originally 18 Making optimum use of knowledge a painstaking process involving intensive gained through experience manual operations. Baer’s plans revolved With a view to being able to continue to around four requirements. The individual play a part in determining the standards production processes need to be adapt- of practice in selected industries, in 1997 able to daily fluctuations in the quality of Swisslog set up the “Industry Practice the milk supplied without this resulting in Groups” as Group-wide networks of any significant delay, while at the same experts responsible for evaluating and time total production must cover buyers’ focusing our accumulated specialist day-to-day demand. In addition to these technological and commercial knowledge external operating conditions, at internal and developing it further in line with level the solution has to meet the highest specific requirements. In the first phase, of demands in terms of hygiene and com- the focus is on the industries that make patibility with existing quality assurance up the principal markets of Swisslog. systems. Baer, a family business with a long tradi- When the plant began operations in the Swisslog won the order as the general tion, decided to go for Digitron Translift’s summer of 1997, it acted as a signal to contractor and equipped an intermediate plant design, which takes full account of the rest of the industry and Digitron car body storage facility with all the the operational production requirements Translift has since received orders for mechanical installations for the handling for soft cheese in line with new approa- two monorail systems for what is current- of the car bodies, the control units for the ches to distribution and logistics in the re- ly the biggest European plant project in conveyor systems and the software for tail trade. The system installed at Baer’s the soft cheese sector. the inventory management system. The plant is based on a special cheese-mak- technical superiority of Accalon’s stacker ing concept which Digitron Translift had cranes reduces the risk of system failure, developed in collaboration with a strate- as well as improving warehouse space gic partner independently of a specific utilization and increasing throughput assignment. times. technology Digitron Translift monorails form the Order-driven car production: Ford The efficiency of the logistics planning centrepiece of the system. They provide Motor Company, Cologne, Germany was also enhanced, making for a steady flexible links between autonomous plant For the Ford Motor Company, the grow- flow of production at the final assembly segments such as the salt bath and ac- ing range of optional features in today’s stage. As a result, delivery times were climatization tunnel for ripening the cars has meant a sharp rise in the cost of significantly reduced while increasing the cheeses. Being above ground level and maintaining intermediate inventories of variety of model variants available to involving fewer load-bearing structures component supplies, e.g. seats or inte- customers. than conventional floor-mounted con- rior trims, ready for dispatch to the final veyor systems, the solution designed for assembly line in the correct order. Ford The co-operation and the ideal integra- Baer offers major advantages in terms of asked Swisslog and a number of rival tion within the plant environment in operation and a thorough daily disinfec- companies to develop proposal solutions Cologne strengthened the partnership tion of the facilities and premises. that would cut supply times and reduce between Ford and Digitron. In 1997 intermediate inventory levels. comparable systems were installed in Genk (Belgium), Halewood (UK) and The plant automation system designed by Digitron for cheese production controls Once Digitron had analysed the situation Valencia (Spain). A further system is the core production processes on the at the Cologne plant, working in close currently being installed at the Jaguar basis of the level of incoming orders. collaboration with the engineers and plant in England. Differences in the consistency of the milk development planners, the various solu- are compensated for by making adjust- tion concepts were examined using a ments at specific production stages. This simulation model. Digitron’s proposal to flexibility guarantees a high level of inven- set up an intermediate storage facility for tory availability, while maintaining a con- whole car bodies between the paint shop sistent standard of quality – decisive and the final assembly line proved to be advantages in a competitive market. the best solution. 19 Lifetime Partnership Swisslog and its customers: a living system A wealth of mutual benefits are the key to the successful lifetime partnership between Swisslog and its customers. Swisslog understands its partner’s business, is familiar with the practical questions involved in installing a new materials handling system and integrates existing customer structures into projects. know your Swisslog ensures that supported installations are always state-of-the-art. Taking over maintenance integrates Swisslog 21 years of trouble-free operation The staff of the British Airport Authority are cheering a marathon of a very special sort. The baggage transport system into daily operating procedures and makes it responsible for maximum availability of the system. This also makes it a natural partner in subsequent projects. Ongoing expansion of the distribution center: Grattan Mail Order, Bradford, UK at London’s Heathrow airport includes a Transnorm curve belt Grattan is an established UK mail order conveyor which has been running for 21 years without a company owned by the German Otto change of belt or any technically-based shutdown – and this in group. To eliminate the inefficiency operation over a 16-hour day in the main conveyor section. caused by having four warehouses at Ever since 1996 all the original parts of the installation have four different locations Grattan decided been functioning perfectly. Transnorm has a world market share in 1987 to build a new distribution centre of over 50 per cent in curve belt conveyor technology. The at a green fields site. Digitron was picked London marathon performer represents just one highlight in as the system supplier. The system con- over 50,000 supplied curve belt conveyors, many of which have sisted of a two-part 20-metre high fully- been in daily operation for over 15 years without a single hitch. automatic warehouse with integrated automated guided vehicle AGV system and conveyor belts. In 1995 the pallet area was expanded and equipped with six “Vectura 22” stacker cranes from Accalon. This increased Grattan’s capacity by 133,000 storage spaces. 20 In 1997 the system was expanded again with 5 extra stacker cranes. The entire installation now has 43 aisles, 30 stacker cranes, 8 AGVs and a warehouse with 607,500 spaces. Ever since the start of the first project in 1987 Digitron service engineers have been working full time on site. They are responsible for both preventive and operational maintenance work, ensuring maximal availability of the system. “Comprehensive support over the entire lifetime of installations” is the message behind lifetime partnership. By ensuring smooth functioning of its complex systems and through ongoing optimisation and adaptation to new performance requirements, Swisslog creates above-average customer value. installation Grattan’s favourable experience with later, Boots had organised alternative dis- mal solution for the customer which also customer support and the results of a tribution channels for most products, includes system elements from third- Digitron development study have led to Digitron got the order to design and in- party specialists, and its direct access to three major orders within 10 years. The stall a new materials handling system for the rich fund of specific know-how and good relationship is continuing: Swisslog Boots within 10 months. special products in the Swisslog Group. ence project, and Grattan is kept con- The partnership between Digitron and During project development Digitron stantly informed of the latest status of Boots dates back to 1990, when received comprehensive support from computer-controlled materials handling Digitron’s bid for the expansion of an Swisslog Group companies. A Schierholz systems. existing warehouse won. The second chain monorail and Transnorm System is able to use the warehouse as a refer- project, to install a miniload store and curve belt conveyors are key elements in Rebuilding after the fire: Boots picking system, followed in 1991. Based the new installation. The Chemist, UK on the success of the two initial projects The advantages of intensive cooperation and intensive ongoing co-operation be- are particularly apparent in a crisis. In tween the two companies, Digitron was October 1997, Christmas business had commissioned in 1994 to construct a just started, a forklift caught fire in a main 7,000 pallet position store and in 1996 Boots warehouse. The building was to construct a 30,000 pallet position destroyed, and the inventory along with warehouse. it. Supplies to 1,200 stores were threatened. For the construction of a new warehouse to replace the one destroyed by fire, Digitron responded immediately: within a Digitron is acting as system integrator. few hours of the start of the fire, all the Besides supplying the control system sections of the installation affected by the there were two reasons which made fire were isolated and the conveyor in- Digitron a particularly suitable candidate stallations were re-routed. Three weeks for this job: its ability to develop an opti- 21 Systems Design The task of systems design and consultancy is to co-operate closely with the customer in order to arrive at the most economical long-term logistics solution for production, warehouse management or distribution – the aim always being to enhance the customer ’s competitiveness. c anticip onsultancy for the benefit of the The group’s system design credentials the team in early 1995 and in 1997 the customer: the onsultancy for the benefit of Swisslog the ust- are founded on a number of strengths plant was taken into service. serviceservice offer offer omer: the Swisslog and were further reinforced with the The consultancy of Swisslog work covers integration of OWL on 1 January 1998. The new logistics centre was required to meet high standards. Available facilities the full range of services, from the preparation of business strategies to the Ready to deliver around the clock: and operating conditions had to be taken evaluation and expert appraisal of third- brewers C.& A. Veltins, Grevenstein, into account, the existing high bay store party concepts and encompasses every- Germany and the bottling lines had to be inte- thing in between, including location Founded in 1824, C. & A. Veltins is one grated into the concept. Veltins also studies, plant planning, overall concepts, of Germany’s biggest private brewers expected its logistics to meet extremely detailed planning, concepts for informa- and has been producing pilsner-style high standards in terms of coping with its tion systems, computer simulations and beer since 1926. Its total output of routine everyday operations. Customers animations. Swisslog experts monitor all premium beer comes to some 2.4 million arriving to collect consignments are processes from the draft planning stage hectolitres. Bottled beer makes up served around the clock. All articles to the final acceptance of a project and roughly 73 per cent of the total, with have to be available for dispatch without ensure that planning targets are put into draught beer accounting for the remain- advance notification. In terms of logistics practice successfully. ing 27 per cent. Its bottling line has a the task to be addressed was as follows: maximum output of 180,000 bottles per loading bays need to be equipped hour. Unusually, the brewery does not to handle a strongly fluctuating flow of have its own fleet of vehicles. All prod- materials as and when demanded, with ucts are collected by customers directly goods sorted ready for delivery and in full pallet-loads of barrels, bottles or facilities on hand to receive empties. At cans. peak times, 180 lorries arrive daily. Faced with a period of tumultuous growth In the fine planning phase, the Digitron in the early 1990s, the company had to team worked with the customer to find decide how best to expand within the the most economically efficient ap- limited space available at its plant site. In proaches. This involved using the full mid-1993, an in-house team made a start panoply of system planning instruments on the planning process, Digitron joined available: experience with comparable 22 Simulation: investing without risk New logistics systems need to operate without a hitch from the word go. Any planning error is an investment error. To eliminate such risks, Swisslog makes use of computer simulation systems. This has three decisive advantages for the customer: first, the simulation enables material flows to be presented directly and realistically. The planned plant operations are made transparent and all functions can be defined at an early ating needs systems and technologies was evaluated stage. Second, the simulation shows and distribution centre. The total invest- and the planned performance was simu- whether the planned system’s per- ment came to 25 million US dollars. lated. Then the system requirements formance can actually be achieved in NTUC needs the new centre to meet were summarized in the specifications practice. And finally, the simulation three requirements: logistics costs must for the practical implementation. Digitron demonstrates how the system as a be reduced, the system must operate planned and implemented the entire whole will work. The specific oper- with minimum staffing levels, and its plant control system and the logistics ational features can be evaluated and capacity must be geared to supplying automation system, as well as being the behaviour of the system can be fresh goods reliably and subject to tight responsible for managing the construc- tested under different workloads. time constraints. tion site. Digitron Translift supplied the monorail. NTUC looked to the international market in search of a logistics project partner Bigger, better and faster than the with a convincing track record in the food competition: NTUC Fairprice, and retailing sector, considerable experi- Singapore ence in planning computer-controlled With 60 retail outlets, NTUC Fairprice is systems, plus an in-depth knowledge of Singapore’s biggest food distributor. the Asia-Pacific region. NTUC found Despite massive pressure in the form of such a system planning partner in competition from international super- Digitron Logistics Systems Pte Ltd in markets and despite an increasingly Singapore. With its reference projects price-sensitive clientele, NTUC intends in Europe and Australia, Swisslog to continue to pursue a policy of double- emerged as first choice. The project is digit growth rates. The only way it can currently in the planning phase. Once achieve this is by radically improving its completed, the NTUC distribution centre logistics. will be the most highly automated facility of its kind in Singapore – a showpiece In 1997, NTUC decided to pull down its project that will set new standards existing 25-year old office and depart- throughout Southeast Asia. ment store building and build an entirely new complex complete with warehouse 23 Special Systems and Products vider for Procter & Gamble in Kuala Lumpur. It has been running smoothly ever since. In developing these platforms Swisslog opted for a fundamentally new approach focusing on solution-oriented criteria. As a result, the “Tiger” team initially reviewed the functionalities of a range of installed systems, concentrating on the best part solutions in order to integrate these in a final software package. The team responsible for the standardised platform “Shark”, launched on creating hardware and covers all the basic schedule early in 1998, adopted a simi- functionalities of warehouse manage- lar approach, confirming yet again the ment, and the modular high-end platform strategy followed for years in upgrading “Eagle”. This is the design base for “Eagle”. highly experienced software specialists s to develop customised solutions meeting Clear strategy the highest demands on technology and The philosophy underlying the new soft- management. ware family is as simple as it is demanding: software expertise is the most impor- tructured platforms help Solution-oriented development tant criterion in competing for supply After just one year in development chain excellence. Technologically, the “Tiger” faced its first operational test on development of a modular software fam- 21 July 1997, when, under the manage- ily involved no major innovation for the ment of the Swisslog development team, group – on the contrary: in terms of its it was commissioned as a configurable corporate strategy, Swisslog is demon- For Swisslog 1997 marked the start of a software system at Metroport Group, the strating its ability to utilise the experience new era. “Tiger” was the group’s first independent warehousing service pro- built up within the group to create cus- applications and service configurable software platform for warehouse management. These modular products cover all needs of modern warehouse management at various levels of complexity, from a simple warehouse to a highly automated customer-specific distribution centre. “Tiger” is the middle package with broad and configurable warehouse functionality for automatic and manual solutions. The family is supplemented by “Shark”, the basic standardised package which runs on Swisslog 24 tomer-oriented platforms and hence anticipate the growing demands of users. Ultimately, this software development is the result of a business-oriented group strategy focusing in supplier terms on repetition, standardisation and costeffective product platforms. In market terms, the group is banking on key areas of industry with comparable needs, substantially reducing the order-specific engineering input required. platforms Response to market trends The specific competitive advantages of Another key advantage is the speed with demand and expanding its customer these software platforms can be sum- which individual solutions can be created. base, particularly in the field of manual marised in five points: In the case of “Tiger” for example, it takes warehousing systems. • only a few months from receipt of the Standardising basic functions and order to delivery of a fully configured and Usable in all market sectors optional packages facilitates adapta- installed manual standard solution. And The integration of the software platforms tion to specific customer needs. finally, the use of the software platforms into the supply chain product range of • for a very wide range of applications Swisslog has far-reaching implications, The clearly organised product docu- generates more industry references and marking a turning point in the group’s mentation and presentation software lays the basis in customer support for evolution towards modular-based solu- assist sales and distribution. ongoing monitoring and adaptation to tions. Companies of all sizes and in all • new customer requirements. industries are looking to Swisslog for The Swisslog technology, which has capable solutions which are easy to con- proved itself in numerous projects, Clear structure – customer-driven figure and can be effortlessly adapted reduces implementation, functional products and expanded for future applications. It is and operating risks. The first results indicate very favourable already clear that much future business • reception by the market. The clear struc- will be in the installation and service of Training new users is significantly ture of the products facilitates presen- applications based on modular product simplified, reducing overall the tation and subsequent installation. The packages. The number of employees in dependence on specialists. range of solutions offered by the software the group’s software activities was • packages are clearly defined in technical accordingly further increased in 1997, Comparatively low implementation and commercial terms and are geared to and at the start of 1998 these activities costs and simple upgrade facilities customer needs: a set price for standard were consolidated and placed under enhance efficiency and hence the applications and an extra budget for cus- single management. commercial value of customer appli- tomer-specific applications. The user- cations. In this way, Swisslog is friendly interface and openness to exist- gaining access to further attractive ing installations facilitate integration with market segments. downstream operating procedures. In pursuing this new concept, Swisslog is opening up additional segments of 25 Customer Support & Service maintaining i range of services runs from isolated forwarded to a largely automatic pack- orders through to complete assumption aging unit where they are packaged of operational servicing on site. Profes- ready for sale. sional plant maintenance with preventive maintenance and immediate correction of For Hoffmann-La Roche the continuous any disturbances guarantee customers availability of this installation is crucially optimal performance at budgetable important. A decisive role here is played costs. by maintenance and servicing of the complex logistics, robot handling, electronic n order to stay profitable in highly competitive mar- Thousands of active materials handling and computer installations which ensure kets companies are increasingly con- installations throughout the world need largely automatic supply and removal of centrating on their core competencies. to be maintained and kept operational. material. Swisslog acts as an outsourcing partner, This is why after-sales support is as im- taking over maintenance functions for all portant to Swisslog as developing and For this reason Hoffmann-La-Roche was the logistics installations and systems selling new installations. Customer sup- in discussion with Swisslog even while irrespective of the original suppliers. The port is lifetime partnership in action. the system was being implemented on the possibility of outsourcing technical Swisslog’s service principle is to stay support to the installation. Digitron has close to our customers, wherever they the optimal solution for an installation with are in the world. This global service the required high availability: a specialist organisation requires close co-operation team takes on the responsibility for maxi- within the group. mum possible availability. Since 1995 Digitron has guaranteed permanent and Guaranteed delivery: Hoffmann-La professional preventive maintenance and Roche, Kaiseraugst, Switzerland fault recovery to Hoffmann-La Roche’s In 1995 / 96 Hoffmann-La Roche AG in total satisfaction. This approach also Kaiseraugst commissioned a modern ensures ongoing transfer and integration warehousing and packaging system. The of technological advances in the installed general contractor was Digitron. A fully system. Total costs of maintenance and automatic high bay and small com- support are firmly budgetable. ponents store holds drugs and packaging. After commissioning, goods are 26 The commercial success of an industrial plant depends on its reliability and availability and can only be ensured through a combination of first-class maintenance and continuous modernisation. superiority Maximum availability: Daimler- Complex services: Lübeck Clinic, ports other installations such as washing Benz AG, Sindelfingen, Germany Germany machines. The specialists in the team are The Daimler-Benz plant in Sindelfingen At the central clinic of the Lübeck Medi- experienced Digitron employees. The processes some 2,000 tonnes of sheet cal University automated guided vehicles service contracts also cover Digitron metal a day on over 200 presses. A high handle all the transport of food, drugs, suppliers, so that the customer can bud- bay store with 12 aisles holds pressed laundry and refuse. Digitron planned, get exactly for the maintenance costs. items manufactured in batches for call-off supplied and implemented this automa- Based on the initial good experience by the body shop. The necessary trans- ted material transport system, which was Digitron was commissioned in 1997 to port is handled by 94 automated guided commissioned in 1992 and very quickly add a further five automated guided vehicles which take materials to and from reached its planned performance in all vehicle systems, including lifts. The entire the various production areas through tun- circuits. The prerequisite for smooth control system was also upgraded to the nels running for 5.8 kilometres, mostly AGV operation protected against all state of the art. below ground. external disturbances was the tunnel installation. Today, 29 RoboTrailer under- In 1981 the contract for construction of ground tractors are in use in the sub- the high bay warehouse was awarded to terranean transport system. A number of Digitron after an invitation for tenders, freight lifts for individual vehicles carrying and the warehouse was commissioned in piggy-back roller containers link the sub- 1983. In 1988 the “Sindelfingen Metro” terranean transport levels with the floors started operations, an automated guided in the hospitals and supplies centre. The vehicle system linking the various parts of system is centrally controlled, with con- the plant. stant CCTV monitoring of all key system areas. Even today after 10 and 15 years respectively in operation the system still meets The emphasis in hospital logistics is on the stringent demands of Daimler-Benz in supplying patients, and high availability of terms of functional reliability and avail- the system is essential. For this reason ability as ensured by a full service main- Digitron was commissioned to provide a tenance contract. Digitron employees in local service team, which supports and three-shift working ensure that electrical maintains the automated material trans- or mechanical disturbances are rectified port system, is responsible for holding a swiftly and without loss of production. stock of replacement parts and also sup27 Innovative Products 2 1 1. TS 1600 belt curve conveyor 1997 saw Transnorm launch a new generation of belt curve conveyor systems on the market. Conveying light goods up to 150 kg, the TS 1600 offers a long belt life and maximum performance. 2. TS 4200 belt merge conveyor The TS 4200 from Transnorm is a key high-performance component for permanent operation. The new belt merge conveyor can feed in and out unit loads of up to 60kg at a speed of 3 m/s and angles of 30° to 45°. materialise 3. RoboPick RoboPick, Cimcorp’s new robotic order picking system makes up individual orders. Its grippers pick cardboard boxes and plastic containers direct from pallets or shelves, allowing distribution centres to make major time savings. 4. MultiPick MultiPick is the new overhead robotic order picking system from Cimcorp. The fact that MultiPick operates independently of fixed roller conveyors makes for highly flexible warehouse management. 5. Fully automatic gun sealing carousel In close collaboration with Matsushita Electronics in Esslingen, Germany, Cimcorp developed a fourphase plant with 28 processing stations. Measuring 9 meters in diameter, the plant is making a major contribution to improving product quality. 6. Vectura stacker cranes Accalon introduced a new family of stacker cranes in 1997. Thanks to the modular mechanical construction and system components with systematic parameterisation of the control facilities, the new stacker cranes can be fine-tuned to customers’ requirements. 7. Contura pallet conveyor systems Contura from Accalon is a modular pallet conveying system for weights up to 1.5 tonnes. Contura is also ideal for linking different conveyor systems within a large-scale materials handling complex. 6 28 4 7 d expertise 5 3 29 Investor Relations t he Board of Directors shall propose to the Annual General Meeting of 13 May 1998 that a dividend of CHF 2 per registered share be paid out. Swisslog pursues an income-based distribution policy. Investment policy Registration limit Shareholders’ duty to disclose The Swisslog Group aims to expand its Upon entry into force of the Federal Act holdings presence on the world’s logistics sys- on Stock Exchanges and Securities The shareholders of Swisslog Holding tems markets. Customer proximity, an Trading (“Stock Exchange Act”) on 1 Jan- AG are subject to the disclosure require- comprehensive range of services and a uary 1998, the percentage limit (transfer ments of the Stock Exchange Act. Under broad geographic base are crucial to restriction) imposed on the entry of regis- Art. 20 of the Stock Exchange Act, any success. tered shares in the company’s share shareholder who either directly, indirect- register as stipulated in Art. 6 para. 2 of ly or by joint arrangement with third par- The Swisslog Group’s affirmed goal is to the Articles of Association was automat- ties acquires or sells shares of Swisslog finance its organic growth through inter- ically rescinded. The Articles of Asso- Holding AG and thereby attains, exceeds nally generated funds. ciation of Swisslog Holding AG no longer or falls below a threshold of 5, 10, 20, contain a percentage ceiling on the regis- 33 1 ⁄ 3, 50 or 66 2 ⁄ 3 per cent of the voting Capital structure tration of shares. The Articles of Asso- rights (whether enforceable or not) shall As of 31 December 1997, 2,752,000 ciation have merely retained a nominee be required to notify Swisslog Holding registered shares at CHF 10 nominal ruling (Art. 6 para. 4) which stipulates AG and the Disclosure Office of the were outstanding and entered in the that no more than 5 per cent of the regis- Swiss Exchange. Address: Commercial Register. tered share capital may be entered in the Swiss Exchange, Disclosure Office share register under the name of persons P.O. Box, CH-8021 Zurich The Group holds neither authorised nor holding shares on a fiduciary basis for + 41 1 229 29 16 Phone conditional capital. third parties not known to the company. + 41 1 229 29 35 Fax The object of this ruling is to prevent In introducing a unitary share and anyone from secretly securing control Under Art. 21 of the Stock Exchange Act, gradually reducing the nominal value to over Swisslog Holding AG. the company is for its part obliged to pub- the minimum of CHF 10 as permitted un- lish any such information that it receives. der Swiss company law, the Swisslog Group has created the conditions for a Shareholders who as of 1 January 1998 liquid market which is also accessible to had a holding of at least 5 per cent of the private investors. voting rights of Swisslog Holding AG are granted a period of 3 years within which 30 share in our Swisslog at a glance: an overview for investors Key data per registered share (equivalent of registered shares at CHF 10 nominal) 1997 1996 1995 1994 Earnings before interest, tax, depreciation and amortisation (EBITDA) CHF 10.4 4.5 0.3 3.2 Earnings before interest and taxes (EBIT) CHF 7.7 2.6 -1.3 1.5 Net income / registered share CHF 4.8 0.8 -1.4 3.7 CHF 60.0 62.5 74.1 96.8 Consolidated shareholders’ equity per registered share (Net Asset Value) 1995 / 96 capital repayments by reducing the nominal value per share from CHF 100 to CHF 84 and CHF 84 to CHF 50. August 1997: 1:5 share split from nominal value of CHF 50 to nominal value of CHF 10 per registered share. The figures for 1994 to 1996 were adjusted accordingly. Dividends 1997 1996 1995 1994 Consolidated net income CHFm 13.2 2.2 - 3.9 10.2 Dividend / capital repayment CHFm 5.5 18.7 8.8 8.8 42 — — Dividend payout ratio % Dividend/registered share 1 CHF Capital repayment/registered share 1 CHF 1 2 2.0 2 86 3.2 6.8 3.2 Equivalent of registered shares at CHF 10 nominal. Dividend for the year under review in accordance with the proposal of the Board of Directors to the Annual General Meeting of 13 May 1998. 31 Investor Relations success Swisslog: the market view Share price development of registered shares from 1993 to March 1998 160 150 140 130 120 110 100 90 80 70 60 50 III IV I 1993 II III 1994 IV I II III IV I 1995 II III 1996 IV I II III IV 1997 I 1998 For comparison purposes, prices for the period 1994 to 1996 in the above chart were adjusted to reflect the 1:5 share split. 1997 Price of registered shares 1 Gross return on registered shares Market capitalisation (31.12.) Market capitalisation as % of shareholders’ equity Price-earnings-ratio (PE-Ratio) (as of 31.12.) 1 32 Equivalent of registered shares at CHF 10 nominal. 1996 1995 1994 High CHF 125 83 72 91 Low CHF 86 61 54 60 High % 2 NA NA 4 Low % 2 NA NA 5 CHFm 294 203 176 168 % 178 118 86 63 Factor 22.3 92.3 NA 16.5 to make their disclosure, provided they Own shares and management Listing do not increase this holding to the next participation plan The registered shares of Swisslog higher threshold during this time. As of 31 December 1997, the Swisslog Holding AG are traded on the main Group held a total of 24,250 registered segment of the Swiss Exchange. Decision not to include opting-out shares of Swisslog Holding AG with and opting-up clauses a book value of CHF 1.77 million. These An average of 13,424 shares, adjusted Swisslog Holding AG has consciously shares were acquired under a stock op- to nominal CHF 10, were traded daily in decided against writing into its Articles tion plan for the group’s executive per- 1997, corresponding to a volume of of Association either an opting-out or an sonnel and as remuneration for the Board CHF 1.3 million. opting-up clause which would waive or of Directors. These registered shares are restrict the obligation imposed on share- carried in the books of Swisslog Man- Key dates for the investor’s diary holders to make an offer as stipulated un- agement AG. Annual General Meeting: 13 May 1998, Aarau der Art. 32 of the Stock Exchange Act effective 1 January 1998. Under Art. 32 Remuneration for the Board of Dividend date: of the Stock Exchange Act, a share Directors 20 May 1998 holder who either directly, indirectly or by The remuneration paid to the Board of Publication of mid-year figures: joint arrangement with third parties Directors takes the form of an annual al- End August 1998 acquires shares of Swisslog Holding AG location of registered shares of Swisslog and thereby exceeds the threshold of Holding AG. Contact Juhani Anttila 33 1 ⁄ 3 per cent of the voting rights (whether enforceable or not) is required Shareholder structure Delegate of the Board of Directors to submit a purchase or exchange offer Approximately 1,900 registered share- Swisslog Holding AG to all shareholders of Swisslog Holding holders are entered in the share register. Bahnhofstrasse 102 AG. Moreover, the minimum price stipu- The shares are held by a large of individ- CH-5001 Aarau, Switzerland lations defined in the Stock Exchange Act ual shareholders. +41 62 837 95 12 Phone +41 62 837 95 56 Fax will also apply to any such offer. Major shareholders are: Chase Nominees Ltd, London, with 13.7 per cent and Co Nominees Ltd, Chelmsford, Essex, with 5.4 per cent. 33 Organisation Board of Directors of Swisslog Holding AG Management Committee and Swisslog Management AG Juhani Anttila President and CEO Truls D. Berg Chairman up to 1999 Andreas Münch Logistics Systems Region 1 Konrad Peter Vice Chairman up to 1999 Ulf Jansson Logistics Systems Region 2, from July 1, 1997 Juhani Anttila Delegate up to 1999 Sigvard Karlsson Logistics Systems Region 2, up to June 30, 1997 René Garo Member up to 1998 Charles Teissonnière Logistics Systems Region 3, from January 1, 1998 Hans Hulsbergen Member up to 1999 Göran Fredriksson Logistics Products Guido Patroncini Member up to 1999 Uwe Eckert Overhead Conveyors Kari Ollila Robotics Uwe Schöning Unit Load Conveying Technology Auditors Urs Birrer Software, from March 1, 1998 STG-Coopers & Lybrand AG, Basel Wolfgang Maier Customer Support Pekka Pylkäs Finance and Controlling Group Auditors Martin Strobel Legal Services and Human Resources STG-Coopers & Lybrand AG, Basel Björn Berg Business Development Logistics Systems Region 1 Software Andreas Münch Urs Birrer Logistics Systems Region 2 Customer Support Ulf Jansson Wolfgang Maier Logistics Systems Region 3 Chairman Delegate of the Board of Directors of the Board of Directors President and CEO Truls D. Berg Juhani Anttila Charles Teissonnière Logistics Products Göran Fredriksson Finance and Controlling Pekka Pylkäs Overhead Conveyors Uwe Eckert Legal Services and HR Martin Strobel Robotics Kari Ollila Business Development Björn Berg Unit Load Conveying Technology Uwe Schöning committed to 34 o excellence Adresses Swisslog Holding AG Swisslog Management AG Bahnhofstrasse 102 Bahnhofstrasse 102 P.O. Box 4003 P.O. Box 4003 CH-5001 Aarau CH-5001 Aarau +41 62 837 95 37 Phone +41 62 837 95 37 Phone +41 62 837 95 10 Fax +41 62 837 95 10 Fax partners for Switzerland Digitron-OWL AG Digitron-OWL AG Digitron-OWL AG Bahnhofstrasse 96 Erlenstrasse 32 Webereiweg 3 CH-5001 Aarau CH-2555 Brügg/Biel CH-5033 Buchs/AG +41 62 834 15 00 Phone +41 32 374 22 00 Phone +41 62 837 41 41 Phone +41 62 834 17 99 Fax +41 32 374 24 99 Fax +41 62 837 41 23 Fax Cimcorp GmbH Digitron GmbH Digitron Service GmbH Monreposstrasse 53 Monreposstrasse 53 Martin-Schmeisser-Weg 6 D-71634 Ludwigsburg D-71634 Ludwigsburg D-44227 Dortmund +49 7141 38 360 +49 7141 22 600 +49 231 758 9500 Phone Germany Phone Phone +49 7141 38 36 10 Fax +49 7141 22 6055 Fax +49 231 758 9512 Fax Belgium Finland France Digitron Benelux N.V. Cimcorp Oy Digitron S.A. Kernenergiestraat 47-49 Sammontie 5 151, Avenue Aristide-Briand B-2610 Wilrijk FIN-28400 Ulvila BP 2275 +32 3 830 38 00 Phone +358 2 6775 111 Phone F-68068 Mulhouse-CEDEX +32 3 828 89 26 Fax +358 2 6775 200 Fax +33 3 89 32 65 65 Phone +33 3 89 59 75 51 Fax Netherlands Italy Digitron Italia S.r.l. Digitron-Translift S.r.l. Digitron Benelux B.V. Via Columella 40 Via Barbera 66, Scala B Landzichtweg 66 I-10135 Torino NL-4105 DP Culemborg I-20128 Milano +39 2 2707 111 Phone +39 2 2707 1150 Fax 36 +39 11 34 66 66 Phone +39 11 34 88 283 Fax +31 345 53 11 88 Phone +31 345 53 07 36 Fax a lifetime Digitron-OWL Service AG Digitron-OWL Service AG Digitron-OWL Service AG Bahnhofstrasse 96 Erlenstrasse 32 Webereiweg 3 CH-5001 Aarau CH-2555 Brügg/Biel CH-5033 Buchs/AG +41 62 834 17 77 Phone +41 32 374 22 00 Phone +41 62 837 41 41 Phone +41 62 834 17 96 Fax +41 32 374 24 99 Fax +41 62 837 41 23 Fax Digitron Materialfluss System GmbH Louis Schierholz GmbH Transnorm System Holding GmbH Ziegelhüttenweg 4 Arsterdamm 110 Förster Strasse 2 D-65232 Taunusstein-Neuhof D-28277 Bremen +49 6128 97 600 +49 421 8406 0 Phone +49 6128 97 6044 Fax D-31177 Harsum Phone +49 421 8406 202 Fax +49 5127 402 0 Phone +49 5127 402 119 Fax United Kingdom Digitron Benelux N.V. Digitron Ltd. Digitron Ltd. 14, Rue des Cinq Perches Units 2/3, Regents Court, Far Moor Lane 706 Stirling Road, Trading Estate F-77645 Chellex-CEDEX GB-Redditch B98 OSD, Worcs. GB-Slough, SL1 4SY, Berkshire +33 1 64 21 44 33 Phone +44 1527 517 333 Phone +44 1753 52 85 45 Phone +33 1 64 21 09 70 Fax +44 1527 517 344 Fax +44 1753 57 04 07 Fax Norway Sweden Transnorm System B.V. Digitron AS Accalon AB Energieweg 10 Nedre Rommen 5 Box 21 NL-3641 RT Mijdrecht N-0988 Oslo S-590 10 Boxholm +31 297 285 121 Phone +47 22 78 95 00 Phone +46 142 555 00 Phone +31 297 286 221 Fax +47 22 78 95 10 Fax +46 142 506 30 Fax Wo sind wir USA Australia Republic of Korea Transnorm System Inc. Digitron Logistics Pty. Ltd. Cimcorp Representative Office 1906 South Great Southwest Parkway 30, Cowper Street, Level 1 42F, KLI 63 B D. Yoìdo-dong Grand Prairie, TX 75051 USA AUS-Parramatta NSW 2150 Yeongdeungpo-Ku, Seoul +1 972 606 0303 Phone +61 2 9895 1000 Phone Republic of Korea +1 972 606 0768 Fax +61 2 9895 1095 Fax +82 2 783 6851 Phone +82 2 780 5802 Fax Malaysia Digitron Logistic Systems Sdn Bhd Transnorm System Sdn Bhd 54-3, 2nd Floor, Jalan USJ 9/5P Lot Plo 28 Kawasan Perindustrian MAL-47620 UEP Subang Jaya, Kluang, 4 1⁄ 2 Mile Jalan Mersing Selangor Darul Ehsan MAL-86000 Kluang /Johore +60 3 724 4 790 Phone +60 7787 9990 Phone +60 3 724 5 790 Fax +60 7787 9966 Fax Singapore Digitron Logistic Systems Pte Ltd. 215G Upper Thomson Road Singapore 574349 +65 453 0192 Phone Digitron Translift AG +65 453 6018 Fax Rainacherstrasse 47 CH-6010 Kriens/LU +41 41 329 88 00 Phone +41 41 329 88 99 Fax Transnorm System GmbH Förster Strasse 2 D-31177 Harsum +49 5127 402 0 Phone +49 5127 402 102 Fax Digitron-Translift Ltd. Transnorm System Ltd. Hallcroft Ind. Estate Ashchurch Industrial Estate, GB-Retford DN22 7PT, Notts. GB-Tewkesbury GL20 8TD, +44 1777 707 511 Phone Gloucestershire +44 1777 860 778 Fax +44 1684 291 100 Phone +44 1684 291 550 Fax Czech Republic Digitron AB Schierholz Svenska AB Schierholz Dopravni Technika s.r.o. Brodalsvägen 13 Brodalsvägen 13 Repna 20 S-433 38 Partille S-433 38 Partille CZ-321 00 Pilsen-Litice +46 31 336 60 00 Phone +46 31 336 61 70 Phone +420 19 78 28 272 Phone +46 31 336 08 85 Fax +46 31 44 27 10 +420 19 78 28 272 Fax 38 Fax the future Impressum Edited by: Concept und production: Visual design: Portrait photographs: Typesetting and lithography: Printing: Swisslog Management AG, Aarau Haussmann, Weber-Thedy Corporate & Financial Communications, Zürich Martina Ott, Zürich Thomas Schuppisser, Langnau am Albis Colorlith, Geroldswil Offsetdruck Goetz AG, Geroldswil The Swisslog 1997 Annual Report comprises two parts: the report on the activities and the financial overview. The annual report is published in German and English. The German version is binding. 39 even more Swisslog Holding AG Bahnhofstrasse 102 P.O. Box 4003 CH-5001 Aarau Switzerland +41 62 837 95 37 Phone +41 62 837 95 10 Fax www.swisslog.com