Surftech Warranty Claim Form

They Shape, We Build, You Ride. | surftech.com
Surftech Warranty Claim Form
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Before sending this claim form, I have made sure that I have done the following:
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Completed all the fields
Included photos that show the problem
Attached the copy of the receipt
Included a photo of the board’s serial number
Warranty Claim Procedure
Thank you for choosing to ride with Surftech. We hope that you enjoy riding the board as much as we have enjoyed developing it, and
that our products continue to bring you hours of fun on the water.
In the case of damage to the board as a direct consequence of a manufacturing defect within the warranted period of thirty (30) days
please fill in this section of the form and return to the original dealer the board was purchased from. Do make sure that you
keep a copy of this form. Please ensure that the dealer completes the “dealer section” and that proof of purchase as well as photographs explicitly indicating the defect are attached.
Incomplete warranty claim forms cannot and will not be processed.
Name
Surname
Email
Address
Telephone no.
Board model
Board size
Technology
Serial No.
Date of purchase
Date of claim
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/
/
/
DD/MM/YY
DD/MM/YY
Name of shop
purchased from
Please briefly
describe how the
damage occurred
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How many times have you used the board?
Did the board ever touch the sea bottom?
Was the board ever caught in shore break?
Has the board been damaged/repaired before?
Yes
No
If yes, please indicate the damage below:
Please indicate the defective area on the below diagram
Deck (top)
Bottom
I certify that all information I have given is true and
correct. If otherwise proven, I will accept to return the
replacement board to the manufacturer and/or accept
the penalty conditions within the laws and regulations
of documentation and contract agreements.
Signature
/
/
DD/MM/YY
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This section is to be completed by the original dealer in the country of purchase.
To the dealer: please make sure the form is fully completed, and that a proof of purchase as well as photographs explicitly
indicating the damage are attached. Should you, on behalf of the shop, believe that the warranty claim is valid, please send the
completed form to Surftech Customer Service and keep a copy for future reference.
Dealer Name
Contact Name
Email
Address
Telephone no.
Is the proof of purchase attached to the claim form?*
Yes
Is the claim placed within a 30 days of the date of purchase?
Yes
No
No
Are photographs explicitly indicating the damage,
attached to the claim form?*
Yes
No
*Incomplete claim forms will not be accepted by Surftech.
Dealer’s Comments
Dealer Stamp and Signature
Signature
/
/
DD/MM/YY
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Warranty Claim Form
This warranty is only valid to the original purchaser of the board from the original dealer.
This warranty is valid for thirty (30) days from the date of purchase of the original product.
This warranty does not cover the following claim conditions:
1. Damage or defects caused by impact with any materials or objects (for example rocks, paddles, other boards).
2. Damage or defects caused by collisions, abuse, misuse or accidental damage.
3. Breakage or defects as a result of prior damages.
4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
5. Damage or defects caused by heel dents.
6. Damage or defects caused by inappropriate storage or handling.
7. Damage or defects caused by exposure to temperatures over 90'F and under 32'C.
8. Damage or defects caused by natural events such floods, earthquae, fie, etc..
9. Damage or defects caused by alterations or modifations including the use of a lager fin than specified.
10. Damage or defects caused by repairs.
11. Damage or defects caused by usage of the board afer a claim is reported.
12. Damage or defects caused by heavy wave impact and shore break impact.
13. Damage or defects caused by improper mounting or adjutment of bindings or footstraps.
14. Any damage except manufacturing defects in material or workmanship.
15. Damage or defects caused by storage of the board in closed, damp conditions (or example a wet boardbag).
16. Damage caused by touching the sea botom.
17. 12’0” SUPs and longer boards are not designed for heavy wave conditions
18. Boards used in rental, commercial, or teaching environment.
Please remember that SURF and SUP boards can break from use in waves and shore breaks without any product defect, due to the inherent risks of the
sport and the power of waves. Claims relating to breakage where there are no clear signs of a defect may not necessarily be considered a warranty.
A warranty claim has to be filed with the original dealer where the purchase was made. Surftech’s responsibility is limited to repair or replacement
of the defective product. Neither Surftech nor any of its representatives will be responsible for any, losses or damages incurred as a result of manufacturer’s defect.
Please note that claims cannot be processed unless all the information is completed.
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