Newsletter PDF
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Newsletter PDF
TEAM MEMBER N EWSL ET T ER ISSUE 32 4M’S GREATEST ASSETS – OUR TEAM MEMBERS A lot of companies will tell you that their employees are their greatest assets but what does that mean? In an industry like ours, it can be difficult to differentiate yourself when it appears that all companies are doing the same thing. What truly differentiates 4M is our Team Members. We are very proud of the fact that we attract, develop and retain the most outstanding Team Members who represent all of us by the outstanding service they provide to our customers. They are committed to ensuring that the job that they do surpasses our customers’ expectations and we continue to invest in our Team Members through training, incentives and recognition and providing an atmosphere where they can enjoy the job that they do every day. This can be evidenced by our industry low turnover rate and the great feedback we receive from our customers. Our CEO, Tim Murch, continues to promote a culture that celebrates the successes of each Team Member, “We can’t recognize our Team Members enough through our Annual Awards Ceremony, Good Works tickets, Safety Share Awards and Team Member of the Month awards.” Tim is involved on a daily basis and takes great pride in being able to lead and recognize Team Members for their efforts and going above and beyond. When new Team Members join our team, they have the opportunity for development, personal growth and advancement. We devote significant hours to specific, structured training for our Team Members. Our customized comprehensive training programs provide all Team Members with knowledge and application in the areas of: safety, quality, chemicals, procedures, equipment and security, giving them the tools, techniques and expertise to perform their jobs safely and effectively. Our training is monitored for effectiveness and Team Members are regularly evaluated on their knowledge of provided subject matter. Our training is a continuous process and specific to each of our customers. This continuous training supports their development, personal growth and advancement initiatives. In addition to our training and recognition, we offer numerous incentives to our Team Members that includes paid holidays, medical benefits and reward programs like $100.00 to $1000.00 referral bonuses and Safety Bingo where Team Members can win up to $4,000.00 and participate in a fun program that keeps safety topof-mind. Our Team Members are our greatest asset and is what has made us one of the most respected companies in our industry. Our focus will remain on rewarding and recognizing the performance of our Team Members to communicate to all of them our appreciation for their passion to provide the best possible service to our customers. 2015 RECAP-A WINNING YEAR! 2015 was an extremely exciting and positive year for 4M. From a new rebrand, logo, and website to two new additions to our Executive Leadership Team, we continue to move forward into an exciting new progressive era of 4M. Keeping with the traditions and culture our founder, Mitch Murch Sr., rooted into the company, we have formed new relationships and strengthened old, with the main goal of always exceeding our customers’ expectations. This past year we added a few new awards to our wall including: being named as One of the Healthiest Companies in America, the St. Louis Green Business Challenge Award of Achievement, the BSCAI Safety Award for the 20th time, and our very own Augustin “Tino” Robledo was awarded the Unsung Hero Award. We could not have done this all without the hard work, dedication, and commitment to excellence from all of our Team Members and we would like to thank everyone once again for another outstanding winning year! 4M Vision: We Are The Absolute Best Building Solutions Partner WHAT’S INS IDE P.2 2015 Annual Award Winners P.3 Getting to Know You P.3 What Differentiates 4M? 1 2015 2015 annual award winners Every year we gather to congratulate all the well-deserved leading Team Members that go above and beyond the call of duty to service our customers. 4M is only as good as its Team Members, and we are fortunate enough to have some of the absolute best! Congratulations to all of the World Class winners! TEAM MEMBER OF THE YEAR Igor Maksimovic , receives the Account Manager Internal Sales Award from Steve Crain, COO Scott Hadley, receives the Area Manager Internal Sales Award from Steve Crain, COO Ylber Azizi, receives the Account Manager of the Year Award from Steve Crain, COO Josh Hendricks, receives the Safest Division of the Year Award from Tim Murch, CEO Marie Saenz-Caterpillar Marie has earned a glass award and $500 ALBERT E. WILSON, III REGION/DISTRICT OF THE YEAR Steve Gray-Region 10 (11.45 points) Steve has earned a crystal award and a $1,500 family vacation voucher Runner-Up - Lacey Brown-Region 65 (9.75 points) Lacey has earned a framed certificate PERFECT 100% ACCOUNT RETENTION Steve Gray and his Region 10 Team Jon Goodson and his Region 25 Team Lacey Brown and her Region 65 Team Steve, Jon, and Lacey have each earned a framed certificate INTERNAL SALES ACCOUNT AND AREA MANAGERS Account Manager Igor Maksimovic-Northrop Grumman ($277,777) Igor has earned a glass plaque Steve Gray and his Region 10 Team Steve and his Region has earned a blue marble acrylic plaque Runner-Up - Miguel Miloslavich and his Region 55 Team Miguel has earned a framed certificate SAFEST DIVISION OF THE YEAR Gateway Division The Gateway Division has earned a blue marble acrylic plaque Runner-Up - Javier Rumbo-Visa ($90,251) TRIPLE DIAMOND ELITE SAFETY AWARDS Javier has earned a framed certificate Accounts that have worked three or more consecutive years without an OSHA Recordable and near perfect Safety Audit Scores Area Manager Scott Hadley ($168,346) Scott has earned a glass plaque Runner-Up - Carl Hosick ($111,747) Carl has earned a framed certificate ACCOUNT MANAGER OF THE YEAR Ylber Azizi-Gran Bay-Ally Ylber has earned a glass award and $500 Runners -Up - Dennis Aherin-Springfield Clinic, Gary Gernentz-IAA Lazaro Gomez-Citrix, Igor Maksimovic-Northrop Grumman Dave McLay-Assurant, Tamara Todd-Caterpillar, Ben White-Ameren GOB Dennis, Gary, Lazaro, Igor, Dave, Tamara, and Ben have each earned a glass award and $250 MITCHELL M. MURCH, SR 110% AWARD Jeff Edwards-CNO Jeff has earned a rosewood acrylic plaque INTERNAL CUSTOMER SERVICE WINNER Keith Schroeder-IT Department Keith has earned a framed certificate and $5,775 Runner-Up - Carla Holmes-Payroll Department Carla has earned a framed certificate and $4,812.50 2 SAFEST REGION/DISTRICT OF THE YEAR 4M Vision: We Are The Absolute Best Building Solutions Partner St. Louis Place Ameren-Sioux Ameren-Labadie Federal Express CAC Logan Aluminum The above listed accounts each have earned a framed certificate DIAMOND SAFETY AWARDS Accounts That Have Worked One Year Without An Osha Recordable And Near Perfect Safety Audit Scores Graybar Centerpoint 575 Maryville Magellan Health Ameren-GOB Donald Danforth Safety National Ameren-Meremac Ameren-Rush Island Dupont Visitation Academy Whitfield School John Deere Summit Technology Lillibridge Westside Business Park Covance-Greenfield Simon Properties Forum Credit Union State Farm IBM Akebono Gran Bay-Ally Visa Caterpillar The above listed accounts each have earned a framed certificate 2015 annual award winners (Continued) Jon Goodson, receives the 100% Account Retention and Triple Diamond Safety Award from Tim Murch, CEO Region 10: Melvin Bethany, Paul Getson, Joann Tucker, Steve Gray, Ben White, Beth Staufenbiel, and Lynn Miller with Tim Murch after receiving the Albert E. Wilson III, Safest Region of the Year, and 100% Account Retention Awards Keith Schroeder, receives the 1st Place Internal Customer Service Award from Tim Murch, CEO Marie Saenz, Tamara Todd, and Lacey Brown after receiving the Team Member of the Year, Diamond Safety Award and 100% Account Retention Awards GETTING TO KNOW YOU In December of 2015, 4M Building Solutions welcomed our new Executive Vice President of Business Development, Larry Bush. With experience in sales, sales management, business unit management, finance and being both a CEO and COO leading $50MM-$200MM divisions/companies, Larry will use his expertise to lead all sales and marketing efforts for 4M. With a bachelor’s in Business Administration from the University of Missouri with an emphasis in Marketing and Accounting, Larry has worn all the hats. He is a proven leader with demonstrated value in sitting at the client table focusing on the clients’ success. He has participated in multiple clients’ annual strategy meetings and the underlying tactical implementation, creating relationships that are viewed as a trusted partner. Larry grew up in Saint Louis, Missouri and attended Brentwood High School. Married for 39 years this June, he enjoys spending time with his four kids and seven grandchildren. When he is not working, he stays busy with volunteering for his church, Immaculate ConceptionDardenne, visiting Delmar Gardens retirement and rehab center, Knights of Columbus, and The Buddy Fund. If he is not volunteering, you can find him on the golf course, fly fishing, or reading. We are very excited about Larry being a part of our team to achieve our Vision! Karina Villasenor , and Region 65 with Marie Saenz, Team Member of the year Jeff Edwards, receives the Mitchell M. Murch Sr 110% Award from Greg Russell, Regional Manager and Tim Murch, CEO WHAT DIFFERENTIATES 4M BUILDING SOLUTIONS? by Marc DiMarzo, Regional Manager 4M means opportunity-Opportunity for personal growth within an organization whose family values, achievable goals and a sky’s the limit approach to success are in my DNA! Having owned and operated a successful pizza/restaurant for 13 years with my brother, Michael, I decided to move on to corporate America and sold the business. I landed in St. Augustine, Florida when “opportunity” knocked on my door. 4M needed a Project Manager for a startup at Northrop Grumman and I took the challenge! I was given the “opportunity” to learn a new industry and push myself to succeed in an unfamiliar territory. The 4M upper management team obviously recognized my motivation and wiliness to do whatever it takes to provide a customer with a service or product that’ll “blow them away!” I believe having this confidence afforded me the “opportunity” to advance myself, from Project Manager to Area Manager; from District Manager to my current role as Regional Manager, all within a relative short 10 year time-span. You’d be hard pressed to find that career path anywhere else in Corporate America! I’m so very thankful to mentor under the likes of Executive Vice President, Dan Cline, and Chief Operating Officer, Steve Crain. To me their patience and understanding coupled with Tim Murch’s competitive spirit are what makes 4M great! I’m looking forward to reaching our 2017 Vision goals and beyond! I am proud to say “I’m part of the team and family at 4M”…I mean that! 33 CUSTOMER COMPLIMENTS The following are a few of the compliments received since the last newsletter from customers who took the time to share their positive experiences of outstanding service with us. Raytheon, April Thornton “I just wanted to make sure that Facilities and 4M are aware of the great job Theresa Russell does. She keeps our high traffic area clean, she always makes sure that Bldg 4000 is clean, and ready for customers and that our area is taken care of. From trash cans emptied every day after the lunch hour, floors vacuumed cleaned or mopped, and keeping the security conference room cleaned regularly. She does a great job.“ Ameren, Judy Weaver “I just wanted to say Thank You. The building looked good for our Town Hall Meetings. I appreciate all the effort it took to get it into such good shape.” State Farm, Janet Butler “Siniki Siniki does a great job. He keeps the area clean, and noticed he was cleaning the ice machine rack. First time I have ever seen that. It’s noticed and appreciated.” Caterpillar, Frankie Fridrich “Bernardo Rosas does an outstanding job by keeping our restrooms very clean and serviceable. I have noticed that he always has an outstanding attitude and does a very thorough, top notch job. We appreciate his hard work and dedication.” Covance, Sarita Fleming “Maria Ramirez is always attentive, makes sure that the floors, refrigerators and countertops in the lounge area are always clean. Takes the extra time to check and restock the supplies. Has an extraordinary demeanor. Also, a shout out to the evening staff, they are always friendly, conscientious and respectful. As a late shift worker in my department, I really appreciate the fact that they are always mindful if I am on the phone. GOOD JOB!!! AND KEEP UP THE GOOD WORK.” VA Primary Care Annex, Mary Dorsett “Regarding a Safety training session-I really had a great time the training was the best I ever seen for a service of this type.” Old National Insurance, Gina Floyd “I just wanted to let you know how great the bathroom floors look. Jackie Pigford worked to clean and wax them and was explaining to me how she stripped all of the old wax off of the floor and was going to put on a new layer. They look beautiful now!” DST Systems, Russell Fotovich “I just wanted to say how impressed I am with JB Hunter and his team. They really do an outstanding job and JB’s interaction and follow up has been above and beyond. I see a team of individuals that care working at my facility trying to make a difference.” Springfield Clinic, Joseph Feagans “Your crew is doing great, keep up the good work guys.” Valero, Nick Saenz “Your day shift crew (Maria Zamora, George Valdez, Gloria Hernandez, Rosalinda Rodriquez, Ramiro Martinez, Waldimar Cruz, Angela Valez, and Laura Tucker) are always on the go and they have always been very courteous and professional while doing their job. It is always good to know that you can depend on your crew to always be there to help at any time they are needed. Thank you and keep up the GREAT!!!!!!!!! work.” 4 4M Vision: We Are The Absolute Best Building Solutions Partner Growmark, Inc, Tom Swearingen “4M has always been very helpful. I have called Gary Gernentz a few times to clean up an area where we had a floor move, or a had a food day in the board room, or someone wanted special attention to dusting. Each and every time Gary has personally come up to my desk, asked what it is we needed done, and then made sure it was done that night. Furthermore, the 4M Team Members are always courteous and friendly to our people during the day.” Northrop Grumman, Roger Payne “Fantastic job supporting our high level visitors and great attention to detail; kudos to Igor Maksimovic, Fernando Rivera and their entire Team for their efforts.” RECRUITMENT BONUS PROGRAM Want to help someone and get rewarded yourself? We offer a Recruitment Bonus Program for all Team Members. Simply refer someone you know that has the qualities of an outstanding Team Member and you can receive a referral bonus of $100.00 for hourly and $1,000.00 for salary positions. We offer great benefits that include: • • • • • • • Competitive compensation Medical Holiday pay Limited interaction with the Public Business work week Opportunities for career growth Ongoing training, support and development If your referral Team Member is hired and remains in good standing for the first 90 days, you will receive your referral bonus after 6 months. Refer a friend and you both win! 4M WELCOMES OUR NEW CUSTOMER PARTNERS Thank you for recognizing the value, solutions and peace of mind that 4M provides. MiTek Midvale SunEdison Cypress VA Primary Care Annex Nemak Kissimmee Medical Office Plaza Bulter Point Tech Data Centene SAFETY: A HABIT THAT PAYS AT 4M 4M takes safety seriously and you can witness that through our focus on safety with training, incentives like Safety Bingo, audits, all the way to our email signatures. Sometimes you may wonder why we are so focused on safety and are we a little “over the top.” Let’s step back and look at another company that takes safety seriously and they were considered “over the top” as well. In June 1987, Paul O’Neill arrived at Alcoa. At the time, Alcoa was a rust belt relic and recorded $264 million profit on sales of $4.6 billion. Alcoa’s rate of time lost because of employee injuries was one-third the U.S. average. O’Neill was an outsider and had been president of International Paper. He set out to change Alcoa by focusing on safety. Some Wall Street advisors thought he was crazy and advised their investors to get out of Alcoa. O’Neill told his managers that to be a world-class company, it had to become the safest. You can’t argue with results. In 2000 when he retired, Alcoa recorded profits of $1.5 billion on sales of $22.9 billion and was the top stock among the Dow Jones Industrials. Alcoa went from one-third the U.S. average in rate of lost time to less than one-twentieth the average. All because he changed the culture to focus on safety. Safe and consistent work practices requires going above and beyond simple compliance. Our industry-leading ZeroPath™ “6 Steps to Zero” program is our process for establishing and maintaining safe work habits. Within our 6 steps are: • Establishing measurable expectations for workers and management • Exceeding local and customer EHS requirements • Daily tracking, validation and communication of leading and lagging safety metrics • A comprehensive SafePath™ training program for managers and Team Members • Providing all operating sites with a customized safety playbook that includes safety tools, programs, procedures and training materials • Documented inspections of work practices, tools and equipment for each customer location • Safety incentives and recognition programs • 24/7/365 on-call access to safety and medical personnel when needed SAFETY BINGO WINNERS Winners potentially receive anywhere from $50.00 up to $8,000.00 per game! Britney Bryant Amanda Webb Jeff Smith Kyle Brown Siniki Siniki Melba Solis Damian Strickland Thelma Lampley-Murrell Gwendolyn Morris Joe Cofer Taylor Nelson Ruben Mayni Lopez Tamara Todd Ruben Mayni Lopez Dorothy Holman TOTAL WINNINGS: $5,849.01 Our approach to setting the standard for our industry is evidenced by being recognized as our industry’s safest company, 20 of the last 21 years. The next time you hear about our safety programs, training, focus on safety or see an email from anyone in the company, remember that we ARE over the top when it comes to safety, just like Alcoa was over the top and our focus is on being world-class. MOTIVATION is what gets you started. HABIT is what keeps you going. 20 of the last 21 years, 4M has been formally recognized by the BSCAI for making safety a habit. 5 THANKS TO OUR TEAM MEMBERS WHO GO ABOVE AND BEYOND! 4M Management nominates Team Members who have performed above and beyond for clients and who exemplify a commitment to “World Class Building Solutions" as well as reward Team Members with various bonus incentives of $25 and $50! Ben White is the Account Manager for the Saint Louis Ameren Corporate Headquarters, in April 2014 he moved to St. Louis to be closer to his family and he manages one of Saint Louis’ premier facilities and has done an outstanding job. Ben immediately took control of the account and has built a solid relationship with our customer. He is gifted in his capabilities of building a strong team and developing Team Members. Ben is an active board member of his Regional Operations board. He chairs sub committees for his regional board and tackles all assignments with a sense of urgency and professionalism. Ben has adopted the 4M way and taken it to new heights. We are very proud to have him as part of our team! Delia Williams has been a Team Member since 2015 at the USDA facility and our customer regularly expresses appreciation of her work. Delia continues her passion in her capacity as Supervisor and has made many positive impressions. Many department heads and others throughout the complex continue to be impressed with 4M team efforts being led by Delia. Great job Delia! GIVING BACK THIS PAST HOLIDAY SEASON Meegale Hundley is the night supervisor for BJC CAB + COH; he is always helping everyone and never says no. He is willing to work whenever and wherever there is a need to ensure customer satisfaction. Meegale is a great asset to the 4M Building Solutions Team! Lazaro Gomez is always willing to go the extra mile. Our customer is very satisfied with his work and he is regularly recognized for his great job and efforts on his daily work and management. Lazaro is committed to his customer in every respect to do whatever it takes for their satisfaction. Thank you Lazaro for your team effort! From L to R-Josh Hendricks, Vice President/General Manager, Larry Bush, Executive Vice President of Business Development, Chris Wieman, Vice President of Business Development, Alyssa Bradley, Business Development Support Specialist, Emily Sarvies, Director, Business Development. The holiday season reminds us all to give thanks for all the many blessings in our lives, and giving back to those in need. During this year’s holiday party, Team Members were encouraged to bring gifts to be donated to the kids of Mercy Children’s Hospital in St. Louis, along with a donation to United Way. The chance to make a difference in someone else’s life is truly one of the best gifts we could get this past holiday Season. Along with holiday parties came many holiday dinners and happy hours! The sales and marketing team had a wonderful time at the BOMA Christmas party this year along with all our customers! 6 4M Vision: We Are The Absolute Best Building Solutions Partner 4M TEAM MEMBER RECOGNITION Finding and recognizing Team Members doing things right is a huge part of our culture. WORLD CLASS TEAM MEMBERS RECRUITING WORLD CLASS TEAM MEMBERS The following have been paid for recruiting new 4M Team Members. Ask how you can get paid a bonus for your referrals. $1000.00 Wendell Malone Sr $400.00 Clarence Barnett $200.00 Jose Argumedo Brenda Attebery Evelyn Collins Zachary Furlong Charity Goebel Elizabeth Hill Joseph Logan Sandra Williams $100.00 Joe Cofer Juan Cubero Corine Easler Jose Gomez Chiquita Isom Lowonda Kimble Thelma Lampley-Murrell Sierra Marshall Terrance McPherson Marcus Milbrooks Veronica Mora Leticia Munoz George Ratliff Josephine Ray Carol Root Jenaya Sanders Beverly Smith Erica Vargas Earline Willis Oral Wright TOTAL BONUSES: $5,000.00 GOOD WORKS WINNERS $$ 4M receives recognition from clients and supervisors hundreds of times each quarter praising our Team Members. Team Members are issued a “Good Works” ticket each time they are recognized. At the end of the month, a drawing is held and Team Members receive a cash prize! Sandy Smith Victor Young Travon Dell Annette Rivers Takiah Dennis Fred David Annie Radford Alonzo Hancock Shannon Hopkins Barb Dozier Britney Bryant Virginia Smith Trevon Dell Raymond Wade Gloria Guzman Maria Perez Lucia Vazquez Jacob Sanchez Martin Magallanes Vilma Del Pozo Nahir Cruz George Ratliff Iva Ford Yohandra Dominquez Victor Caraballo Demetrius Mitchell William Aguilar Yessenia Benetiz Manuel Viera Elizabeth Hill Mike Renfro Pat Adams David Hunter Sr Evelyn Collins Debbie Emberton Israel Matos Annia Labaut Consuelo Sanchez Brandon Meridith Mark Ford Norman Melton Jacqueline Barton Oralia Montoya Jason Sanders NEW MANAGEMENT TEAM MEMBERS Congratulations to the following new Management Team Members and welcome to the 4M Family! Larry Bush Executive Vice President of Business Development Lindon Trotter Account Manager Edwin Pacheco Area Manager 4M ANNIVERSARIES Congratulations and thank you for your many years of dedicated service for our customers! 15 Years Charles Sallis Dulce Vazquez Estrada 10 Years Candise Murray Donald Horton Ada Guerra Delando Gordon Michael Brown Kennel Barksdale Vincent Chrismer Melvin Bethany 5 Years Angelia Rose Anthony Hall John Banegas Sabiha Ganevic Karmen Beathea Dominic Passoni Chrystal Montgomery Otis Jenkins Thomas Rice Howard Kramer Kristina Kline John Richardson Darcel Johnson Michael Rustemeyer Paul Alvarez David Burge Hilda Upton Chris Newton Christopher Montenegro Angie Rowden Nancy Mangalavite Brenda Barnes Shelia Farley David Dodge Jennifer Dyer Robin Sterbinksy Devin Harris Lula Newton Ivery Shields Miguel Marchell Laila Mohamed Carmen Bucio Genaro Cabanas Irence Garcia Teresa Manning Tia Davis Beverly Grayson Barbara Runion Ondina Villanueva Alejandra Garcia Eduardo Santos Sofia Garcia John Sidener Ameenah Ford David McLay Jacquelyn Pigford Nicole Ridgley Siniki Siniki Willie Fortune Tanya Tineo Linda Hoskins 4M PROMOTIONS Congratulations to the following Team Members on their recent promotion! Rosalia Gonzalez Account Manager Kerah Pralle Account Manager Grisel Castello Account Manager 7 HERE WE GROW AGAIN! Giddyup! Welcome to our new office in San Antonio, Texas! Our new office is a result of our increased presence and the efforts of our team in the market. Our local operations group is led by Lacey Brown and our corporate sales team efforts are led by Chris Wieman. “Our new office will provide us with better efficiency and is an example of our commitment to the San Antonio market” said Dan Cline, Executive Vice President for the MidSouth Division. 4M Mission: To provide world-class, innovative Building Solutions to world-class partners with energy, enthusiasm and excitement by Team Members who share in the success of 4M. 314.535.2100 ph 2827 Clark Avenue St. Louis, MO 63103 314.535.2218 fax www.4-m.com