NOVA Dec/Jan cvr.fh9 - Auckland District Health Board
Transcription
NOVA Dec/Jan cvr.fh9 - Auckland District Health Board
December/January 2010/2011 Inside this issue ADHB staff reach out to the needy at Xmas Our Denise runs the New York marathon Spotlight on Materials Management AC K N O W L E D G E M E N TS Comment from the chief executive Margaret Dunford Welcome to the year-end edition of Nova. I hope you have noticed and enjoy some of the changes we have been making to your newsletter over recent months. We have reduced the amount of words we use to deliver stories about the organisation, increased the number of photographs and found ways to tell the important stories through staff experience. Recognising the view of the customer is something I have encouraged in our communications unit and is a key method our Performance and Innovation team use in improvement processes. This team’s members are the people you’ll meet through the Healthcare Continuous Improvement Forum and projects such as Releasing Time to Care and Cardiac Service Excellence, to name but a few. As we round out this year and start 2011, you will see more and more emphasis on continuous improvement. It was a theme running through Celebration Week last month and will be a core component of the work we recognise with the ADHB Excellence Awards. I announced this new scheme at Celebration Week and look forward to sharing more information about its purpose and design and the place it takes in the big picture of better health outcomes for Aucklanders. The ADHB Healthcare Excellence Awards will show our commitment to recognising and celebrating our staff achievements, dedication and commitment. Sometimes we neglect to pause and reflect on the quality delivered everyday throughout the organisation. The ADHB has, for example, the largest clinical research facility in the country, is a significant trainer of doctors and nurses, and many staff from across the organisation are involved in developing and implementing improvements in both clinical and non clinical fields. It was a wonderful thing to be able to share and celebrate so many of your achievements during Celebration Week and I thank you all for your efforts. At the heart of research is the sustained search for truth; for a better way of doing things – the same things driving performance improvement and the formal training we are offering staff who want to apply this management science in their own workplaces. Celebration Week saw me give certificates to the first wave of trainees in the Green Belt lean six sigma, change management and project management programmes. As part of that training staff complete an improvement project and the case studies we have begun collecting as a result will form part of our performance improvement knowledge base. They all clearly show the immediate return on investment you can get from this activity. We can show evidence of more timely discharge of our patients; patients being seen sooner by the Triage Nurse in ED and drastic reductions in the wastage of blood products. This is an important part of our work at the ADHB as stewards of a very significant portion of New Zealand’s health resources and its one that we will take pride in showing the new board we will be working with 2010-2013. Please join me in welcoming a new Board in December. We have a mix of new and returning members. Chairman is Dr Lester Levy and the Deputy Chair is Dr Lee Mathias. Jo Agnew, Dr Chris Chambers and Susan Buckland are returning, having been elected. Also elected were Dr Lee Mathias, Judith Bassett, Peter Aitken and Robyn Northey. There are seven elected members, and up to four appointed members at each DHB. As well as Dr Levy, the appointed members of the ADHB for the term beginning on 6 December 2010 are Rob Cooper, who is reappointed, Gwen Tepania-Palmer, and Ian Ward. Ian Ward served on the board 2007-2010. We look forward to working together to deliver on our mission of Healthy Community Quality Healthcare. Another significant event has been front of mind. We may have staff directly affected by the tragedy at Pike River. Can I ask everyone in the ADHB family to be alert to that, to offer help or an ear as is appropriate? Our thoughts are with the people of the West Coast. ISSN 1178-5373 (print) ISSN 1178-5381 (online) Garry Smith CEO Margaret retired on October 24 after 47 years of service at National Women’s Hospital. Margaret started work with ADHB in 1963 as a hospital aide at the old Cornwall Park hospital before training and starting work as a Registered Obstetric Nurse in January, 1979. Her nursing career saw her work in theatre, delivery suite, Premature Baby Unit, Ward 32, 33 and the Tamaki Ward. The only time she was not working for ADHB was when she was having her own babies. Margaret’s colleagues say she was widelyrespected and always willing to pitch in and help. Patricia (Trish) Abbott Trish was a Nurse Specialist in Medical Oncology upon her retirement on October 28 after more than 24 years of service to ADHB. She worked in a variety of settings but predominately for the respiratory service before transferring to oncology in 2007 where she cared for small cell lung cancer patients. Most of Trish’s career was spent at Greenlane and she transferred to ACH just before her retirement. Trish’s colleagues remember her as being passionate about her patients, with an extraordinary ability to connect with them and be sensitive to their needs. She was also a strong patient advocate willing to challenge decisions if she felt they were not in their best interests. ‘Tis the Season to Give ADHB staff and members of the public can do their bit to help the needy this Christmas by dropping off gifts at Auckland City Hospital’s main reception desk on level 5. Unwrapped gifts of tinned food, toys or anything people want to give will be collected by reception staff and handed on to Auckland City Mission to distribute. For each gift given, a wrapped cardboard box will be placed under the Christmas tree at reception to demonstrate how the collection is progressing. “They are phenomenal; they are just brilliant,” said receptionist and Christmas gift organiser Colleen Gibbs of the spirit of giving among ADHB staff. “So is the public – it’s just so heart-warming to know there are so many good people around who want to reach out to others and give them some support at Christmas time.” Gifts will be accepted up until early Christmas week, so please give generously. ADHB Staff Bring News in Brief friendly reminder about work Christmas Joy to the Needy Apermits The Human Resources team would like to issue a friendly reminder that all ADHB employees must have New Zealand residency, citizenship or a current work permit that allows them to work in New Zealand and at ADHB. While managers must check that their team members are entitled to work in New Zealand, it is the staff member’s responsibility to ensure that they have a current work permit and that they renew their permit (or obtain residency/citizenship) before the expiration date. Staff members who fail to renew their work permits in time cannot continue to work for ADHB whilst their permit has lapsed, and the likelihood of ongoing employment may also be impacted. For more information about work permits and eligibility to work in New Zealand, contact your Manager, the Careers Centre team or the New Zealand Immigration Department. Left to right: James Poloai, Meg Smith, Joe McDermott, Andrew Westmacott, Cecilia Westmacott, Joyce Forsyth. On Christmas Day when most of us are enjoying time with our families and loved ones or keeping the hospital’s wheels turning, a group of kind-hearted ADHB staff will be volunteering their time to help Auckland’s less fortunate. Around 30 musically-inclined staff will perform at Auckland City Mission’s Christmas Day event at Vector Arena in front of a 2000-strong audience that would otherwise be facing a bleaker and lonelier Christmas. It’s become something of an annual tradition for ADHB staff to run the concert, which has become so big it has outgrown its long-time Auckland Town Hall base. ADHB Anatomical Pathology laboratory (LabPlus) Technical Head, Joe McDermott has been playing guitar at the event since 2005. The show really took off in 2008 when The Residents – the backing band for the annual X Factor staff talent competition – came on board. “We’ll be playing everything from Van Morrison right through to Abba,” Joe said. “It’s a high-energy show over one hour. It’s fantastic – it’s an unbelievable buzz and I think it’s the best Christmas experience I’ve ever had in New Zealand. “The adrenaline rush, especially at Vector, is unbelievable.” Around 20 ADHB staff will perform on stage, with around 10 others fulfilling backstage duties such as stage management, IT and sound. There will be singing, juggling, hip-hop dancing and 10-year-old Grace Poloai (daughter of lab systems support team leader and keyboard player from The Residents James Poloai) will be performing a special Christmas song along with her schoolmate, Izzy. The performance starts at 11.30am in the lead-up to the City Mission’s free Christmas lunch - but ADHB staff will be there from 9am setting up, doing sound checks, rehearsing and performing outside to entertain people as they queue to enter the stadium. “The staff love to be involved and making the day memorable for not only the homeless but also for any Aucklanders who might be finding it a bit tough is very rewarding,” Joe said. A refined referral system for the Super City In order to deliver better, sooner, more convenient care to Aucklanders, the Auckland, Waitemata and Counties Manukau District Health Boards are working - together with Orion Health and Healthlink - to develop an electronic referral system. The eReferrral system streamlines the referral process, so that Auckland GPs can make referrals to any and all of Auckland’s six hospitals, in a way that is efficient, accurate, quick and reliable. Ngaire Buchanan, General Manager of Operations and ADHB project sponsor says, “The benefit that is of greatest importance to me is the reduced risk of patients falling through a gap due to paper referrals being lost”. Training in the ‘eReferral’ process is expected to commence in February 2011, and the eReferral Pilot is to go live in March 2011. For more information and to sign up to e-newsletters go to www.ereferrals.co.nz. Starship doctors campaign for child car safety Paediatric Intensivists Dr Liz Segedin and Dr Gabrielle Nuthall are passionate about child safety in vehicles, because all too often they’re working to repair the damage that could have been prevented by the use of child car seats and the continued use of booster seats. Amongst children over 1 year of age, injury is the biggest cause of mortality, and of all injury types, passenger injury causes the most fatalities. The two doctors recently helped Safekids to produce a series of videos for parents, packed full of tips about how to ensure the safety of children during car travel. To view the videos and learn more about child safety, visit www.safekids.org.nz today. ‘Hearts Hands Minds’ – a celebration of our history ‘Hearts Hands Minds’ Get your hands on a copy today! Authors: Margaret Horsburgh, with Heather Spinetto, Judy Murphy, Jill Crawford, Rachel Ronaldson and Sylvia Hilton Cost: $39 (including postage) To order: email Jan Ruygrok at [email protected] Proceeds from the sale of ‘Hearts Hands Minds’ will go towards a scholarship fund for cardiac nurses. From left: Dorothy Brooker, Moira Wear, Jan Cawte and Kath Gillanders proudly display their copies of ‘Hearts Hands Minds’. ‘Hearts Hands Minds’ tells the stories of the Cardio-Thoracic Nurses of Green Lane Hospital from 1940 to 2000. With a mixture of facts, stories from nurses and patients, and photographs from the period, the result is an informative and engaging read which expertly captures a slice of local history. There is truly something for everyone here. Those interested in medical developments can read about the Cardio-Thoracic Unit’s pioneering techniques and successes, particularly under the leadership of heart surgeon Sir Brian Barratt-Boyes who conducted New Zealand’s first open-heart surgery at Green Lane in 1958. Those interested in patient stories will find poignant tales of New Zealanders, young and old, who benefitted both physically and emotionally from the support of these special nurses. But perhaps the main theme that comes through in ‘Hearts Hands Minds’ is the sense of teamwork and camaraderie that these Green Lane nurses shared. As one nurse, Jan Hicks, observed at the official book launch during Celebration Week – “I don’t think you could get that sense of camaraderie anywhere else – we worked as a team and we had a lot of fun along the way.” ‘Hearts Hands Minds’ is a fitting tribute to the nurses of Green Lane – and their legacy is one that all Auckland District Health Board staff can be proud of. “I look back with a mix of fondness and admiration for the scores of Green Lane nurses who took part in my journey (towards a heart transplant)... As with journeys of every description, some characters and events are forever emblazoned in our hearts and minds . . .” World Cup Plans to be put to the test ADHB’s preparations for the 2011 Rugby World Cup go up a gear on December 16 when a major exercise tests how Auckland City Hospital’s systems would cope in the event of a mass casualty incident. A simulated emergency replicating the pressures of more than 100 injured presenting at the hospital at the same time will be played out in the Clinical Education Centre in the biggest test of our World Cup planning to date. Staff will be given a finite set of hospital resources to cope with the emergency, requiring them to make quick decisions about how to prioritise the treatment of ‘patients’ as if it were a live situation. ADHB Emergency Management Service Manager Justin Rawiri said the exercise was designed to be realistic and provide a serious test of ACH’s capacity to cope when faced with a major incident during the World Cup. “Auckland is no stranger to hosting big events with large numbers of people in one location at the same time,” Justin said. “We are also fortunate to have three major hospitals in the Auckland region, so it would take a fairly large incident to overwhelm the region. “But we have to bear in mind that the Rugby World Cup is the third-biggest sporting event in the world and we cannot be complacent about what challenges such a major occasion could throw at us. “That’s why it’s important that we test our systems and our assumptions about demands and resources that may be required in a realistic way. “Planning for this started in April, around 18 months out from the event, and we hope that the exercise exposes some pressure points and problems that we can go away and work on ways of addressing. “We don’t want an exercise that is too easy or doesn’t properly reflect the demands we could expect to be faced with in the event of a major emergency during the World Cup – there is no point in that and it wouldn’t teach us anything. “The exercise is being run in December to allow us time to correct any deficiencies we find and re-test our systems before the World Cup kicks off in September.” Emergency medicine specialist Dr Mark Gardener is responsible for creating the scenario, which will see staff working as teams dealing with specific scenarios on whiteboards. “I expect this will be very challenging for our staff taking part and it will give us some strong pointers about where we need to focus our planning efforts over the next few months,” Justin said. “If those are the outcomes, it will have been a worthwhile exercise.” Minister Experiences the Cancer Patient Journey Our Denise shows Big Heart in Big Apple Instead of walking the corridors of power, the Minister of Health undertook a somewhat different journey during a visit to the Northern Regional Cancer Centre on November 1. The Hon. Tony Ryall accepted an invitation to walk the same path thousands of cancer sufferers from across the region experience each year with a tour mirroring the patient journey. First stop was the day clinic waiting room, where the Minister was able to meet staff, volunteers and patients, followed by a visit to the CT scan facility for a staff demonstration of how the technology works. Then it was off to the mould room to see tailored casts being made for patients due to undergo intensive treatment before a visit to the simulation and planning room to visit staff working on plans for individual patient care. The tour ended in one of the centre’s linear accelerator suites, where the Minister officially opened the centre’s newest machine, with a capital cost of around $4 million. Mr Ryall congratulated the centre’s staff for achieving the target of patients who are referred by specialists receiving radiation therapy within six weeks, recognising the hard work of doctors, radiation therapists, physicists, nurses and the thoughtful use of the private sector. He said the new linear accelerator replaced an old and sometimes unreliable machine and would help the centre achieve the tighter four-week waiting time target applying from December 1. Most people go to New York for a spot of sight-seeing, shopping or to catch a show on Broadway. But not Denise Manning. ADHB’s Daily Operations Manager has just returned from the Big Apple where she competed in the grueling New York Marathon along with 47,000 other fitness fanatics. Denise has now run four marathons since taking the sport up at the age of 50, attributing her sudden interest to “the madness of hitting a significant age!” Her preparation involved sticking to a training programme of early morning, late night and weekend exercise … in addition to running around the hospital during a particularly busy winter. The programme paid off nicely, with Denise beating 15,000 other competitors home as well as finishing 10th in the 50-54 age group for New Zealand women and 660th overall in her age group, with a time of four hours and 50 minutes. “It was an awesome experience. The people-moving organisation was outstanding; Americans do this so well,” Denise said. “The shared enthusiasm of the crowd keeps you going when you begin to tire. “The physical challenge is fine as long as you have done the training. This takes care of the first part of the run, then it becomes a mind game to keep going to the finish.” And how did Denise recover from the extreme physical and mental pressure? “Meeting up with others and celebrating the night of the marathon was great – it helped to forget the sore muscles!,” she said. Denise is already planning her next marathon – the Motutapu Ice Breaker between Wanaka and Arrowtown involving 30 river crossings. A Week-Long Celebrati Celebration Week (Nov 22 – 26) was a great opportunity to place added emphasis on ADHB’s achievements. The week is an important part of our calendar and provides a platform to celebrate our cutting edge research, first-class education programmes and innovative quality improvements. It helps us to celebrate and share the successes and achievements of many of our teams which all contribute to achieving our vision of Healthy Communities, Quality Healthcare. This year, 20 events took place during Celebration Week, including the launch of ‘Hearts Hands Minds’ - a book written by cardio thoracic nurses. Staff received a variety of awards throughout the week, including young investigator, green belt awards and long service awards. In addition, there were tours of the Releasing Time to Care wards and posters were displayed around the ADHB to showcase our achievements. Garry Smith said: “Celebration Week provides an opportunity to recognise the difference our staff are making in clinical research, training our future clinical staff and developing and implementing improvements in both clinical and nonclinical fields. These staff demonstrate a level of commitment and dedication to the organisation that makes me proud to be part of this team.” FLEP Band (Family Life Education Pacifika) with Elizabeth Cruickshank. From left to right the band members are Sofi Alexander-Pua, Nat Alexander-Pua, Iri Aumatangi and Pora Reatere. Smiles all round at the Nursing Grand Round, as young graduates celebrated the completion of their training. Sene Fuimaono and Siai Sausau of the Pacific Family Support Unit. 6 The blue-coated volunteers put on their blue suede shoes to illustrate the health benefits of Zumba! on of ADHB’s Successes Elizabeth Cruickshank – Pacific Nurse Educator (left) and Tina Reid – Pacific Nurse Educator (right) with Garry Smith. Rena McAleer (centre) enjoys a chat with her former Green Lane colleagues at the official ‘Hearts Hands Minds’ book launch. Pora Reatere from Family Life Education Pasifika speaks out against violence towards women and children. Dr Monique Faleafa – National Manager, Pacific Health Workforce Agency, Le Va. Chief Medical Officer Dr Margaret Wilsher and Alfred Ngaro – Chair, ADHB Pacific Health Advisory Committee. The Clinical Education Centre provided the perfect backdrop for mingling, learning and celebrating. At the ‘Hearts Hands Minds’ book launch, Ernestine Colwell points out the changing nursing fashions, as Jan Hicks and a friend look on. Healthcare Excellence Awards In 2011, ADHB will be rolling out its new Healthcare Excellence Awards. These annual awards will publicly acknowledge and reward staff pursuing healthcare excellence. Regardless of whether you are publishing leading-edge healthcare research, developing new and improved ways of delivering services, enhancing our education systems and processes or helping us reduce waste and costs, you will be eligible to apply. Whatever your work, peers will recognise recipients as deserving high praise and their work will be shared with the whole organisation. “We do so many things well here but these awards are to encourage people to raise the bar in the way they are linking to our journey to transform to healthcare excellence and provide the best healthcare in New Zealand,” CEO Garry Smith said at the launch of the awards. “We wanted to find a way to reward and recognise individuals and teams who are delivering areas of excellence within the organisation.” “And we want to share these stories with other people in the organisation to learn and to encourage them to apply for an award in subsequent years. This will help us move towards having a more engaged workforce.” The awards are aimed at rewarding excellence as we continue our journey of transformation and make healthcare excellence ‘business as usual’. Prizes will be awarded to category winners and the ADHB Healthcare Excellence Awards will culminate in a significant event. This will coincide with Celebration Week in future years. A team from across the organisation is currently developing the awards and details of the timeline, application process and judging criteria will be released in early 2011. New directions for the A+ Trust The A+ Trust announced a series of exciting new directions during Celebration Week – directions which align with the Healthcare Excellence goal of ‘engaging the workforce’. As Dr Richard Frith, Chair of the A+ Trust explains, “Engaging the workforce is much easier to say than it is to do - but there are some clear starting points. We all know that people are motivated to develop if their efforts are noticed – hence our renewed focus on recognising and rewarding staff.” In this vein, the Trust is looking to establish annual events to celebrate the work of Quality and Innovation project teams, as well as researchers. The team is also keen to ensure that there is more formal recognition of retiring staff and those who have provided long service. – the past and the future are also covered. One project currently underway is the development of an ADHB historical archive for photos, obsolete medical equipment and other memorabilia. The Trust is also looking to support future ADHB employees, by providing up to 10 university scholarships each year to students with financial hardship who are interested in a career in health. Finally, the Trust will continue to beautify the hospital with unique New Zealand artworks, and invest in impressive capital projects like the A+ funded Clinical Education Centre. As Dr Frith says, “These projects may seem a bit disparate, but what unites them is the aim of making the ADHB more than just a hospital. It’s possible for this to be a place of support, learning, recognition, and even celebration. That’s our goal.” But the Trust’s new direction isn’t only about today’s people Who are the A+ Trust? The A+ Trust (or Auckland District Health Board Charitable Trust ) administers a fund created over the years by the generous contributions of individuals and organisations in the Auckland region. The trust aims to use its funds to help meet the needs of patients and ADHB staff. A+ Trust achieves A+ results Left to right: A+ Trust Chairman, Richard Frith; Trust member Taima Campbell; Executive Officer, Gill Naden; Trust members, Margaret Wilsher and Garry Smith. Page 8 The Trust has had a number of major successes so far, including: Funding the development of the Clinical Education Centre. Enabled $6 million each year towards research. Funding and organising events like XFactor and Celebration Week. Beautifying the hospital environment with New Zealand artwork. f o cus Materials Management Delivers $7.9 Million Savings Result Front Seated: Alan Milkop-Kerr, Marcus McClosky, Lynda Munro, Colin Fairweather, Marco FitzPatrick, Sandra Russell, Patsy Rose, David Rees Back Standing: Rachael Palmer, Gary Grainger, Harry Tetteroo, Tapuni Sanelivi, Ross Peploe, Lesley Wyers, Paul Green Absent: Aarti Pratap, Brian Durning In an organisation focused on clinical leadership and healthcare excellence like ADHB, most of the positive attention normally goes to those working directly with patients. But spare a thought for support services like the Greenlanebased Materials Management Procurement team who are doing their bit to help ADHB deliver on its strategies for providing Aucklanders with the very best public healthcare. Major savings for 2009-10 included: $319,000 cost reduction for pacemakers and ICDs $266,000 savings on capital and consumables $294,000 savings on endoscopy equipment $34,000 reduction in gas delivery services costs $370,000 in reduced capital costs for a linear accelerator The Procurement team have established and provide oversight of around 450 active contracts for services, equipment and supplies that have a term value of about $1.6 billion and annual value of some $280 million. $1.3 million in value added with enhanced CT scanner specifications Last year, Materials Management achieved procurement savings of $7.93 million for the organisation, enabling those funds to be used at the frontline of healthcare delivery. $24,000 saved with free blood and fluid warmers “It was a very good result for ADHB, particularly in the context of the difficult economic times,” said Procurement Manager David Rees. $17,000 saved with free maintenance of test equipment $216,000 in free ultrasound software upgrades $118,000 reduction in taxi costs $453,000 savings in airline, travel and hotel costs $408,000 savings in courier costs “Procurement is normally one of those administrative functions that flies under the radar in a hospital environment but this is a significant achievement that contributes to ADHB’s ability to meet the health needs of its patients.” “The cost of buying any goods and services will usually increase over time but the fact that Procurement was able to negotiate such significant cost savings at such a critical time for ADHB is something we’re very proud of,” David said. Working in partnership with user representatives, Procurement staff follow a process of requirement specification, standardisation and evaluation combined with commercial rigor. “Public funds are tight and we have to expect that the rate of funding growth for public healthcare won’t grow at the same rate as before the recession for some time to come. Their aim is to achieve the best overall product or service solutions while maximising savings opportunities, delivering improved value and securing surety of supply. “Therefore, every cost saving we are able to negotiate will enable more resources to be directed to the frontline and supporting our clinical colleagues in this way is a job we enjoy and take very seriously.” Page 9 Pacific Health team brings best practice to the ADHB Led by the Pacific Health team, the ADHB launched its Pacific Best Practice Guidelines (PBPG) and education programme on November 23 as a way to enable staff to improve health outcomes for Pacific peoples through best practice. “A fundamental element for providing excellence in quality, planning, development and service delivery to Pacific peoples is a competent and skilled workforce,” says Hilda Fa'asalele, General Manager Pacific Health. “We were extremely excited about the launch as everyone has worked hard to create a quality document, an innovative education programme and the resources to support it. These will all assist the ADHB to ‘walk the talk’ when it comes to cultural competence.” The team understands that Pacific consumers make choices about where they go for healthcare, based on factors including the cultural competence of the health practitioners and organisations. “The ADHB is a culturally-diverse organisation transforming its services towards Healthcare Excellence. A key focus of Healthcare Excellence is delivering safe high quality healthcare by putting patients at the centre of our planning and service delivery. By utilising the PBPG training tool, the whole organisation will shift towards improving services and clinical practice. “Through the training, all staff will be given opportunities to learn, discuss, discover and practice a different way of thinking while responding to the needs of their Pacific patients and families. In turn, patients will benefit through improved trust, communication and engagement. We acknowledge that this is only one part (but critical) to an improved journey and health outcomes, which will help reduce health disparities.” Describing the resources, Hilda says they will be used in the PBPG education programme as well as a way to promote cultural competency awareness more broadly within different settings, such as hospitals and primary care. “The resources are attractive and informative while being easy to read and reference back to. They are a foundation to be built upon.” The ADHB collaborated with the national Pacific Health Workforce Development programme within Te Pou, Le Va, to incorporate the Real Skills Plus: Seitapu framework and Engaging Pasifika resources within the PBPG education programme. Left to right: Alfred Ngaro, Aseta Redican, Leau Asenati Lole-Tylor, Anne Fitisemanu, Margaret Wilsher, Monique Faleafa, Hilda Fa’asalele, Sina Moore, Tuliana Guthrie. Did you know? At the centre of Pacific health provision is the notion of service, a common value to all Pacific peoples. Within Pacific cultures, service is about human relationships, not about tasks. Service encompasses social protocols, such as family, language and tapu as well as the acknowledgement of the physical, cultural considerations and spiritual presence. For more information contact: Anne Fitisemanu, mob: 021 2463047 The Pacific Best Practice Guidelines’ logo means: Practice (hands); Fonofale model (holistic approach); Frangipani (Seitapu draws on clinical and cultural knowledge, as well as clinical and cultural practice). Te Hononga O Tamaki Me Hoturoa Te Hononga O Tamaki Me Hoturoa is a kaupapa Maori Whanau Ora organisation with a number of member primary health providers delivering services to predominantly ‘high need’ populations in the Auckland and Counties Manukau areas. It serves an enrolled population of approximately 90,000 people. Te Hononga O Tamaki Me Hoturoa is a descendent of Tamaki Healthcare and Te Kupenga o Hoturoa, and, like the Auckland District Health Board, it will help to support healthy communities by providing quality healthcare. For what is the most important thing in the world? It is people, it is people, it is people. He aha te mea nui? He tangata, he tangata, he tangata. Eric Pukepuke of Tamaki Healthcare and Te Kaanga Skipper of Te Kupenga o Hoturoa come together in a hongi, symbolising the new union which has formed Te Hononga O Tamaki Me Hoturoa. Page 10 Correction The November edition of Nova recognised an award to Auckland Regional Public Health Service (ARPHS) for its work with refugee communities and promoting harmonious race relations. The headline on the story implied ARPHS Health Promoter Ailsa Wilson was the award recipient. This is incorrect; Ailsa collected the award on behalf of ARPHS. Celebrating ADHB’s Class of 1980 A group of committed ADHB staff with a combined service record of 720 years have been recognised for their outstanding contribution to the organisation. Twenty-four staff who started work with ADHB in 1980 and have just clocked-up 30 continuous years of service have been honoured with long service recognition certificates. Eleven of the group were on hand for the official presentation by CEO Garry Smith as part of Celebration Week. “You have all dedicated 30 years of your lives to caring for others and, on behalf of the people of Auckland, we owe you a debt of gratitude for your service,” Mr Smith said. “The people of Auckland have benefited from your dedication and expertise over the last 30 years. Back row, L – R: Peter Crosse (Clerk, ED/APU), Dr Chellaraj Benjamin (Radiation Oncologist), Mr John Boulton (Urologist), Dr John Ormiston (Interventional Cardiologist), Rhonda Akroyd (Dietitian, Metabolic Service), Gael Alexander (Enrolled “You have been instrumental in the progress we have Nurse, Wd 24B), Wendy Court (Staff Nurse, DCCM). Front row, L – R: Dr Judith Baranyai (Anatomical Pathologist), experienced as an organisation over this time and Rhondda Paice (Trauma Service co-ordinator), Tutai Williams (Food Supervisor), Waverly Nooroa (Kitchen Assistant). the legacy of your commitment inspires not only your colleagues but also future generations of ADHB staff.” ADHB LONG SERVICE AWARDS RECIPIENTS 2010 Rhonda Akroyd, Metabolic Dietitian; Gael Alexander, Enrolled Nurse; Mr Smith looked back on advances in medical science such as Patricia Ball, Nurse Specialist; Judith Baranyai, Anatomical the conquering of smallpox, a significant fall in coronary death Pathologist; Chellaraj Benjamin, Oncologist; John Boulton, Urologist; rates, the ability to transplant organs and stronger awareness Graham Boyes, Charge Anaesthetic Technician; Michael Butler, Pain of the link between lifestyle and health as major developments Specialist; Wendy Court, Staff Nurse; Peter Crosse, Clerk; Nicholas the ‘class of 1980’ had witnessed. Dodd, Radiologist; Deryn Freeman, Enrolled Nurse; Susan Kapea, He said they had also enjoyed a birds’ eye view of ADHB’s Medical Laboratory Technician; Walter Karena, Cultural Support growth and development over the last three decades. Worker; Sandra Murphy, Charge Nurse; Waverly Nooroa, Kitchen “What will the next 30 years bring?,” Mr Smith said. Assistant; John Ormiston, Interventional Cardiologist; Rhondda Paice, Trauma Service Co-ordinator; Lorna Que, Nuclear Medicine “That is impossible to predict. But I can say with certainty that Physician; Tane Ruaporo, Kitchen Assistant; Geneva Tauetau, IMTS what we have achieved to date, we have achieved with your Project Manager; Sally Vogel, Clinical Director; Laurie Williams, help, your hard work, your dedication and your expertise. Renal Physician; Tutai Williams, Food Supervisor Thank you.” AUCKLAND DISTRICT HEALTH BOARD Te To k a Tu m a i Vital Signs Vital Signs feedback “Thanks to all those people who attended the Vital Signs CEO briefings over the past couple of weeks, I appreciate you putting time aside to come along. These talks are a great opportunity for me to get out and interact with you, to field your questions and to hear your comments and concerns. You may remember that all Vital Signs attendees were asked to hand in a feedback form – this has now been summarised and analysed. I’m pleased to see that the majority of you find these talks relevant to your role (over 80% of attendees) and that your overall impression is that the talks are good or very good - more than 90% of attendees felt this way. In terms of content, the Releasing Time To Care case study was a real hit. Of course, constructive criticism was also welcomed, and I was especially interested to hear your suggestions about the kind of content that you would like to see covered at future Vital Signs briefings. In short – you would like a bit more of everything! There were requests for contextual information about how ADHB fits in regionally and nationally; requests for more detailed information about primary care and the health of our community; about the successes, trials and future direction of your particular services and departments; about clinical research and improvement projects, and about our performance as a whole. I really do value the in-depth feedback that you have given, and your comments will be taken into account during the planning of the next Vital Signs talks. While I won’t be able to do justice to all of your suggestions in a single one-hour session, you can rest assured that all of your feedback has been considered. I hope to see you all at the next Vital Signs briefings in April – if not sooner!” Garry Smith, CEO Expense claims go electronic in 2011 From the 1st of February 2011, staff making work-related expense (WRE) and continuing professional educational (CPE) claims must submit these online via Kiosk. Paper-based claims will not be reimbursed after February 1st, so please familiarise yourself with the online claims system during December and January. To submit a claim, visit the ADHB intranet, then K for Kiosk. Log in, go to ‘My Actions’ and click ‘Submit Claims’. Tutorials have also been developed to help you lodge your claims. To access these, visit the ADHB intranet, then ‘IMTS training’. Look for ‘Documents and Tutorials’, click ‘Tutorials’, then look under ‘Powerpoint Tutorials’ for information about WRE and CPE claims. If you have any other questions or would like more direct training from IMTS, please phone extension 26464. Page 11 N O VA H E A LT H Y L I F E S T Y L E D I R E C T O RY Stay Healthy over Summer Don’t let sunburn or a sore tummy get in the way of your Summer holiday fun! Slip Slop Slap and Wrap Slip into clothing that offers good sun protection, and slip into some shade – especially between 11am & 4pm. Slop on some sunscreen before going in the sun, and reapply every 4 hours at least. Also check that your sunblock has a high SPF and that it hasn’t expired. Slap on a hat – the wider the brim, the better! Wrap on some sunglasses, to protect your eyes from UV rays. Thanks to Sunsmart and the New Zealand Food Safety Authority for these tips. Be food smart with the 4 C’s Clean your hands with soap before cooking, and wash knives, utensils and chopping boards between cooking tasks – especially if you are preparing raw meats. Cook poultry and pork until the juices run clear, and cook sausages and meat patties until they are no longer pink in the middle. Remember to thoroughly heat leftovers too. Cover food in the fridge and when you are cooking outdoors. In the fridge, make sure that raw meat and poultry are covered and stored in the bottom of the fridge, away from ready-to-eat foods like fruit and vegetables. Chill perishable foods in the fridge or in a chilly bin until you are ready to use them. Also marinate food in the fridge, not on the bench, and try to ensure that your fridge is between 2°C and 4°C. Hawkes Bay Hawkes Bay is known for its high annual sunshine hours, longestablished vineyards, many orchards and an atmosphere of pure relaxation with plenty of great tourist attractions to choose from. A visit to one of the region's famous wineries would be high on the list of things to do. On Yer Bike offers Winery Tours by bike where you can experience some of Hawkes Bay's finest wines and also enjoy the stunning scenery along the way. Of the cultural attractions, we recommend visiting the Hawkes Bay Museum and Art Gallery or joining a tour which offers a wide range of personally-guided experiences. The National Aquarium of New Zealand in Napier is also well worth a visit and, if you have half a day to spare, the world's largest and most-accessible mainland colony of gannets is only a short drive out of Hastings. Monthly Competition The prize for this month will be one night’s accommodation at The Quadrant. The Quadrant Hotel is Auckland’s most stylish four-star hotel experience. Located in downtown Auckland – just a hop, skip and jump away from Vector Arena and the Queen St/High St shopping district. With 200 studio, one and two-bedroom apartments each with private balconies, fully-equipped kitchenettes and FREE wifi – The Quadrant Hotel is your home away from home. The Quadrant Hotel – where style and affordability spend the night together. Question: What is the name of ADHB’s ‘X-Factor’ backing band? To enter, simply answer this month’s question and send your entry to [email protected], subject line ‘monthly competition’, or mail to the Communications Department, Level 1, Building 10, Greenlane Clinical Centre. Entries must be received by 31 January 2011. One entry per person. It’s time to enter the Grand Prize draw for 2010! The lucky winner of the Nova Grand Prize will be awarded two economy class tickets to the Pacific Islands, thanks to Air New Zealand. The winner can choose between four tropical destinations – Samoa, Tonga, Fiji or Rarotonga. To enter the grand prize draw, simply work out what the anagram spells. Then send your answer to: [email protected], How do you enter? or post your entre to the Communications Department, Each month we have supplied you with letters to an anagram: Level 1, Building 10, Greenlane Clinical Centre. Jan Feb March April May June July Aug Sept Oct Nov Dec Entries must be received by 1st January 2011. Please – only one entry per person. – A L R TT I O V B – R E The winner of the grand prize draw will be announced in the February edition of Nova. Grand Prize Conditions of entry: Tickets are not exchangeable for cash; tickets will not attract air points; tickets are not upgradeable; winner must be an employee of ADHB (show employee number) at the time of the prize draw. Tickets are valid for 12 months from the date of issue; seats may not be available during peak periods i.e. Christmas.