Inn from the Cold Kelowna – Providing Support for People who are

Transcription

Inn from the Cold Kelowna – Providing Support for People who are Homeless
Annual Report 2010/2011
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About Inn from the Cold Kelowna Annual Report
This report covers Inn from the Cold - Kelowna for the period April 1, 2010 to March 31, 2011.
Tara Tschritter, Coordinator
On behalf of the Board of Directors
May 16, 2011
Inn from the Cold - Kelowna
P.O. Box # 21130
Orchard Park Postal Outlet
Kelowna, BC V1Y 9N8 Canada
www.innfromthecoldkelowna.org/
© Inn From the Cold – Kelowna 2011
Editors:
Keith Duhaime, Director
Tel. 250.763.7585
Tara Tschritter, Coordinator
Tel. 250.448.6403
Date Last Edited:
May 30, 2011
© Inn from the Cold Kelowna -2011
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Inn from the Cold Kelowna
Table of Content
President’s Message .................................................................................................. 4
Board of Directors...................................................................................................... 5
Guiding Principles ...................................................................................................... 7
Vice President's Report ........................................................................................... 8
Communications Report.......................................................................................... 9
Fundraising Report .................................................................................................11
Personnel Report .....................................................................................................12
Operations Report ...................................................................................................13
Appendices .................................................................................................................25
Appendix A: Contributors .....................................................................................26
Appendix B: Volunteer and Guest Feedback ................................................29
Appendix C: Five Year Plan .................................................................................31
Appendix D: Financial Statements ...................................................................32
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President’s Message
May 16, 2011
Friends, Guests, & Volunteers,
During the winter season 2010 - 2011, we have once again helped many people in Kelowna by providing a warm place to sleep
and something to eat. This has been possible thanks to the efforts of our large volunteer base and our small team of dedicated
staff members lead by our shelter and volunteer coordinator, Tara Tschritter.
Tara and her staff have been working hard to help our guests’ transition into more permanent accommodation, rather than
staying at our shelter on a regular basis, and they have had some great successes in doing this. We are keen to develop this
aspect of our service further to help as many of our guests as possible. This also ties into our Inn-home support program, which
provides on-going support to our guests once they have secured accommodation. The enthusiasm and dedication of Tara and
her team is fantastic and something that we should all support and encourage.
Our board is currently carrying out a strategic planning exercise to give some vision and direction for our organization over the
next 5 years. In doing this we are considering the needs of our guests as well as our position within the community in Kelowna.
We are keen to make sure that no one who needs a warm place to sleep during the winter will be left out in the cold but we
are also trying to make sure we do not overlap in our provision of services with other organizations in our community.
We are grateful to everyone who supports our small organization - volunteers, staff, members of the public, the emergency
services, church groups, service clubs, other charities and other foundations. Without your support we could not do what we
do.
I look forward to any comments or feedback you have about any aspect of the services we provide.
Respectfully submitted by,
Mark Dixon
President, Inn from the Cold - Kelowna
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Board of Directors
President: Mark Dixon
Mark is a professional Chemical Engineer and is the managing director of ESD Simulation Training, an international training
company. Mark grew up in the UK and worked most of his life in Scotland before moving to Kelowna four years ago. Mark is a
member of the Rotary Club of Kelowna Ogopogo and sits on the self-employment committee for Community Futures in
Kelowna on a voluntary basis. Mark has been a volunteer with Inn from the Cold for the past three years.
Vice President: Jacqueline Akehurst
Treasurer: Diane Bryce
Diane Bryce joined the IFTC team in May 2010 as Treasurer. She has over twenty-five years experience in the financial field
working with various non-profit organizations and local businesses and is committed to giving back to her community. When
Diane is not at the Inn she maintains the books for a local travel agency, assists in the administration of a women's charity and
teaches children to play the piano. Her favorite pastime is relaxing on her lawn swing with family and friends. (we don't know
where she finds the time).
Secretary: Kathryn Battrum
Kathryn has been on the Board of IFTC for a year, as secretary. She is studying in two masters-level programs - education and
law, at the same time. She also volunteers on the Board of Prison Fellowship Canada, and was formerly working in the
'executive' world of administration and information technology. Kathryn is enjoying the transition from commercialism to
volunteerism and education.
Director of Communications: Jeanette Hoft
Jeanette Hoft is an entrepreneurial, innovative and energetic professional. She has extensive senior management and
consulting experience in corporate communications, public and community relations and stakeholder and marketing research
in southern Africa and Canada. She is co-owner of redthirteen communications and VP, Corporate Research Associates West.
Jeanette is also very involved with the community and serves on the Boards of Inn from the Cold Kelowna, the Rotary Club of
Kelowna Ogopogo, Okanagan Masters Swim Club and the Kelowna Apple Triathlon Society. She has worked within the
electricity and telecommunications industries, also in retail, contracting, engineering and financial service industries in both the
private and public sector. Her professional career spans 23 years, more than 16 of those in senior management positions with
several public and private sector companies including BC Hydro, ABB Asea Brown Boveri, Vision Africa Research Services,
Telkom and Eskom. Jeanette is a believer in continued education. She holds a Masters degree in Communication Management,
an Honours in Psychology and a Postgraduate diploma in Marketing Management. She is a Certified Marketing Research
Professional (CMRP) with the Canadian Marketing Research and Intelligence Association (MRIA) and an Accredited Public
Relations Practitioner (APR) with the Canadian Public Relations Society (CPRS).
Director of Operations: Heather Karabalas
The Reverend Heather Karabelas deacon in the Anglican church since 2004 first at St Andrew’s and now at St Michael and all
Angels. Heather is the founding President of Inn from the Cold – Kelowna. She is married to Michael with three adult children.
She has lived in Kelowna since 1990. Heather is a retired teacher librarian of 30 years.
Director of Fundraising: Patrick Spinks
Patrick Spinks is a local lawyer with a background in business ownership, sales and promotion. Having lost a close personal
friend who died homeless on the streets, Patrick now directs his considerable energy towards ensuring that the homeless in his
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Kelowna will always have a safe, warm and welcoming place of refuge. Patrick brings a fresh perspective to establishing
collaborative partnerships between local businesses and Inn from the Cold Kelowna, and has spearheaded our monthly “Dining
Out to Help the Homeless” series. Patrick enjoys spending his spare time with his young family, and teaching his children the
value of giving back to the community.
Director of Human Resources: Dan Godfrey
Dan has been a Board Member of Inn from the Cold – Kelowna for the past 2 year and volunteer for the past 3 years. He lives
with his wife and has been a resident of Kelowna for 5 years.
Director: Keith Duhaime - P.Ag. M.Agr.
Keith is the Agricultural Support Officer for the Central Okanagan Economic Development Commission. Keith is an agrologist
with 20 years of professional experience in agriculture, food processing, land and water resource management, and scenario
based complex decision support. In addition to his current role on the board of IFTC, Keith also serves on the board of the
Kelowna South-Central Association of Neighbourhoods, and has previously sat on the boards of the BC Institute of Agrologists,
and the Linden and District Agricultural Society. Keith has a B.Sc. in Agricultural Engineering from McGill University and a
Master's degree in Agribusiness and Economics from the University of Guelph. Keith and his wife Aldyn have been volunteers
with Inn from the Cold since 2006, and in their spare time enjoy travelling and hiking.
Director: Mitch Galloway
Mitch Galloway is a senior manager with over 25 years experience in the telecommunications industry in Canada and is
currently employed with a leading national telecommunications company. Mitch first became involved with Inn from the Cold
in Calgary in 2007 and has a lifelong personal commitment to supporting those less fortunate in our society. Mitch is also a
member of Kelowna corporate committee for the TELUS Walk to Cure Diabetes with the Juvenile Diabetes Research
Foundation, an experienced business and technology leader, a social media explorer, and a native of the BC south Interior.
Mitch lives in Kelowna with his wife, a teenage son and daughter, and the family dog George.
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Guiding Principles
Vision
A community where no
person is homeless.
Mission
Inn from the Cold-Kelowna's
mission is to respond to the
needs of people experiencing
homelessness in a
welcoming, compassionate
and mutually respectful
manner by providing:
•
Emergency shelter and
comfort to those in
need.
•
One-on-one support to
the newly housed.
Values
Inn from the Cold-Kelowna is a society that began in 1999 as an
ecumenical group of volunteers dedicated to providing shelter
during the coldest winter months to people experiencing
homelessness in the community. Today, Inn from the ColdKelowna is a volunteer-based society that operates as a
registered charity that is responsive to the needs of people
experiencing homelessness. We value
•
a welcoming environment where our guests are
people first,
•
compassion for our guests by delivering services that
are inclusive, non-judgmental and encouraging of our
guests, and
•
an atmosphere of mutual respect which incorporates
the confidentiality, personal privacy and dignity of our
guests, volunteers and staff.
Purposes of the Inn from the Cold-Kelowna
As stated in the Constitution, drawn up when Inn from the Cold-Kelowna became a society in September, 2007,
the purposes are
•
to provide emergency overnight shelter to adult people living on the street;
•
to offer an environment of respect, compassion and caring;
•
to build community relationships with individuals, agencies or groups to advocate for the needs of our
guests.
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Vice President's Report
It has been a great privilege for me to serve on the IFTC Board. This past year has been one of continued changes
and challenges for our organization. The whole of our organization in one way or another, from the board, to staff
and our broad base of volunteers has stepped up to the plate and supported everything both large and small, from
fund raising (thank you Patrick), right across the board to smiles and good cheer for our guests.
No one outside of IFTC realizes how much is involved in keeping things humming along while trying to adapt to
changing circumstances while at the same time continuing to fulfill the needs of our guests. Tara's organizational
and leadership skills have been essential to IFTC. Without her, I believe we would never have been able to
accomplish all we do. Mark, as IFTC's president this year, through his leadership and tact, has put out many fires
before they were able to ignite into a blaze.
I see the strengths of IFTC as commitment, compassion and a willingness to go that extra mile for the guests and
for each other. So much so that the guests have, in turn reached within themselves to give of themselves in return.
Although the large things that keep us running are important it is as equally important to offer a smile, a helping
hand and a listening ear.
There is one recommendation I would like to make. The first of the "Baby Boomers" are beginning to retire. Here is
a wealth of knowledge that should not be passed by, particularly as we would like to expand IFTC over the next five
years. This particular target group has not only time and skills but a hunger to give back to the society in which
they live. Kelowna in particular is ten percent lower than the average in society when it comes to volunteering.
Here is an opportunity to boost not only our own organization but also our community.
I am leaving the Board for a few years while I deal with some health issues but hope to return when I'm finished.
Respectfully submitted,
Jacqueline Akehurst
Vice-President
8
Communications Report
The volunteer Communications Director position changed in January 2011, after the incumbent stepped down due
to other commitments. Several communication activities have taken place since, the focus being on media,
fundraising and urgent communication needs rather than proactive and planned communication. The first goal for
the 2011/2012 financial year is the development of a Communication Strategy to guide and integrate all
communications efforts.
The purpose of a Communications Strategy is to ensure a consistent, structured communications outreach that
establishes and builds a credible relationship between and organizations and its various stakeholder groups,
whether internal or external to the organization. A number of communication tools and channels are used to
achieve this. Key focus areas will be identified and a set of distinct and clear messages developed. The following
communication activities took place during 2010/2011 financial year:
External Communications
Media: Media releases focused on fundraising efforts and in some instances financial support to Inn from the Cold.
Apart from requests for support, releases included facts on Inn from the Cold, emphasising services and staff and
volunteers’ compassion for guests.
Six media releases were issued from January 2011 and several media enquiries were responded to. Inn from the
Cold received positive support from local media (radio, television, online and press) with many carrying its
releases. Shaw (Okanagan Today) produced a constructive story on the organization.
The film “No Place to Be” by Sean Michael Williams was released at the National Film Festival held at UBCO this
year. Inn from the Cold – Kelowna, the John Howard Society and the former Kelowna Drop-In center are featured
in the feature length documentary about the homeless people of Kelowna.
Website: The current website, maintained by staff, serves as a reliable information channel with key contacts and
other information. Format and functionality could be revisited as funds become available.
Youth outreach: With the focus on Youth Outreach for 2010/2011, shelter volunteers Peggy Salaberry and
Heather Karabalas made presentations to Constable Neil Bruce, Glenrosa Middle and Glenmore Elementary
schools. Two Global Justice Fairs (Care and Make it Fair and the Central Okanagan Youth Social Justice Forum),
were run for selected leadership students from the district. These included four workshops. The outreach efforts
resulted in increased awareness and sparked fundraising efforts by Aberdeen Elementary, Dorethea Walker, and
Glenmore Elementary.
UBCO student, Thomas Longman, won top prize in his Social Justice Class for his school film project on the Inn from
the Cold – Kelowna, Inn Home Support Program.
Social marketing: Volunteers posted news on Facebook, Twitter and LinkedIn on an adhoc basis, focused mainly on
fundraising. This is an area to be developed further. Even with the rapid increase in social media marketing,
personal communication and face-to-face interaction are essential to promoting Inn from the Cold and creating
understanding for the work we do.
Sponsors and other supporters: Liaison with sponsors and other supporters focused on personal contact, followed
up with thank-you cards. Sponsorship recognition was given on the website and in the media where possible. A
complete list of sponsors and other supporters appears in the Annual Report.
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Interagency networking: Staff met and worked with other social service agencies in the community at PICC
(Partners in Community Collaboration), KHNG (Kelowna Homeless Networking Group) and PHD (Partners in a
Healthy Downtown) meetings. In addition staff attended meetings with agency heads facilitated by the Regional
District of the Central Okanagan. Various community agencies including NOW Canada, Outreach Urban Health and
the Central Okanagan Foundation participated in our Risk Management planning process. During the shelter
season, caseworkers from Inn from the Cold met weekly with caseworkers from the Kelowna Gospel Mission and
NOW Canada to ensure we were working together to provide shelter to all the homeless individuals in Kelowna,
without overlapping services.
Community leaders: Support from political and other local opinion leaders is critical to Inn from the Cold. Norm
Letnick (MLA Kelowna-Lake Country) is a regular shelter volunteer and supporter of Inn from the Cold. MP, Ron
Cannon, MLA, Steve Thomson and Mayor Sharon Shepherd have come out to show their support of Inn from the
Cold at our fundraising events and have been supportive in securing grants.
Internal Communications
Internal communications is mainly handled by the Volunteer and Shelter Coordinator. This includes
communication with the Board, staff, volunteers and guests.
Board: Monthly Board meetings were held during the year as well as a strategic planning session.
Staff: Staff are encouraged to provide regular feedback to the volunteer and shelter coordinator through informal
meetings in addition to scheduled, bi-weekly staff meetings. Staff feedback was also obtained during individual,
mid-season employee feedback and evaluation meetings.
Volunteers: Communication with volunteers included a Volunteer Newsletter, volunteer coffee and chat meetings,
the Annual Volunteer and Guest Celebration and volunteer training sessions. A Volunteer Liaison position was also
created headed by Peggy Salaberry. Communication with Inn Home Support Volunteer Advocates was done
through regular on-line log entries in addition to group sharing and training sessions.
Guests: The main form of communication with Inn from the Cold Guests remains direct personal contact. Support
is provided by case workers. Guests were invited to provide feedback to be used for the organizational strategic
planning process during a group session and one-on-one interviews. Guests also provided feedback via a group
activity during our Annual Volunteer and Guest Celebration.
As in many other instances with non-profit organisations, the communication needs at Inn from the Cold far
outweigh the limited number of volunteer hours available. Inn from the Cold will benefit from a Communication
strategy to be developed for 2011/2012.
Jeanette Hoft, APR, CMRP
Director of Communications
10
Fundraising Report
The year began with a critical look at the funding sources that IFTC relies on to finance its operations. The relative
importance of each source was evaluated to determine how vulnerable IFTC is to changes by funding partners. It
was recognized that while IFTC has been very fortunate in receiving government grants, the continued availability
of these funds is questionable. If government grants became unavailable, the impact on IFTC services could be
catastrophic.
IFTC developed a Strategic Fundraising Plan which recognized this vulnerability and aimed to diversify income
sources to achieve more balance. The goal is to increase the amount of fundraising revenue and private donations
such that IFTC receives 1/3 of its income from fundraising, donations and grants. For each of these funding
sources, opportunities were identified along with suggestions on how to achieve the recommended target.
IFTC continued to apply for government grants this year, securing funding from Service Canada through the
Homeless Partnership Strategy, in addition to a grant from the City of Kelowna for our Inn Home Support Program.
We have also applied for several private grants, but at the time of writing, have not yet had responses to these
applications.
Fundraising activities were identified to raise IFTC’s profile in the community and establish collaborative
partnerships with local businesses. Our “Dining Out to Help the Homeless” dinner series involved hosting one
dinner each month at a local restaurant where restaurants provided IFTC with discounted meals which we sold at
menu price; the money raised went to IFTC to finance shelter operations. Our goal was to have a fun night out at
different restaurants where no one is asked for a donation – attendees simply have a dinner out generating
revenue to help the homeless. At each event, we hold 50/50 and raffle draws to generate additional income. IFTC
has been very fortunate in receiving prizes from local businesses that are given away as raffle and door prizes and
we acknowledge these businesses at the dinner, encouraging guests to support those that support the homeless in
Kelowna. These dinners proved to be popular, generating good attendance and positive reports both from
attendees and restaurant owners. Our goal is to reach more people that want to help the homeless, but lack the
available time for direct involvement.
We have 7 dinners planned for next year, one for each month of our operating season. Efforts are already
underway to attract prize sponsors for next year, in addition to finding some retail partners to help distribute
tickets.
Next year we plan to develop more collaborative partnerships with local businesses that want to help the
homeless and are willing to discount their products or services in a targeted promotion. By increasing fundraising
income, IFTC’s operations will more become more sustainable and less reliant on government grants. We thank
you for your support of these initiatives.
Patrick Spinks
Director of Fundraising
11
Personnel Report
This year we had approximately 175 active volunteers for a total of 1100 volunteer hours, 9 staff members and 2
relief staff member to “fill in” in case of sickness, days, off etc.
We expanded the duties and responsibilities of a number of staff members to accommodate the ever-increasing
need for outreach and advocacy at the shelter. Under the guidance and direction of Tara, this proved to be very
fruitful and an excellent initiative that will be continued in the years ahead.
Also, we examined the possibility of expanding the role of the Shelter and Volunteer Coordinator’s position to
more of an Executive Director role. A job description was developed and approved as well as points of reference.
Coupled with that, we are looking at adding an Administrative Assistant position to provide support to the
“pending” Executive Director’s position and provide relief for some of the Board Members.
This is very much in the infancy stage as we have to develop a formal job description, points of reference and
salary range.
Dan Godfrey
Personnel Director
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Operations Report
Programs
Inn from the Cold-Kelowna currently operates three programs – an emergency shelter program known as “The
Inn”, a homelessness prevention program, called Inn-Home Support, to assist those at risk of homelessness to
remain in their homes and our Case Management and Outreach Services, brand new this year. We also piloted the
“Joy of Life”, weekend morning programming at our shelter this season.
The Shelter Program
Guests: We are a minimal barrier shelter that serves the most vulnerable homeless members of our community.
Women and men are welcomed and a vulnerability assessment to determine bed allocation is completed at intake.
Intake is completed upon referral (self or agency) and beds are assigned for the night. The following are prioritized
for service:
•
Couples and adult family members
•
Persons with pets
•
Persons who do not access other shelters
•
Transgendered individuals
•
Persons who work past curfew times (sex trade and
traditional employment)
•
Unable to access other shelter for reasons such as; capacity
issues, bans, time limits, red zone court orders, personal
conflicts, religious beliefs, safety issues, storage availability
for carts and bikes etc.
31 beds are available nightly and 4 are reserved for late night emergency referrals from hospital, RCMP,
community agencies or self-referrals.
This year we received referrals from Kelowna General Hospital, the Interior Health Authority (Urban Outreach
Health), the Canadian Mental Health Association, the RCMP, the Kelowna Gospel Mission, Alexandra Gardner
House, PIERS Support Services, HOPE Outreach and The Ki-Low-Na Friendship Centre.
Shelter Capacity/Numbers of Guests
The allowable number of guests was 35 adults per night. The average number of guests per night was
28.3. The occupancy rate for the season was 82.16%
Number of Guests:
Total Guests:
283
Total Nights:
165
Occupancy Rate
#
82.16%
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Season
Inn from the Cold-Kelowna operated for 5.5 months, from November 1, 2010 to April 15, 2011.
Intake
Consistent with last season, intake took place between 7:00 pm and 8:00 pm. Exceptions were made to
this rule in the case of persons who were working late or who found themselves completely stranded.
The intake process and client file system was enhanced by utilizing the Homeless Individuals and Families
Information System (HIFIS) to gather more information from guests for data reporting, for emergency
contacts and to better assist guests through our case management based on their individual
circumstances. As a part of intake, staff members explained the uses of the information and encouraged
guests to sign a Charter of Rights and Responsibilities form, a Release of Information form and a Liability
Waiver.
Staffing
All staff had related education and/or experience. All were trained specifically for determined shifts and
given an overview of the duties of other shifts. We were very fortunate that four of our six shelter
workers were retuning.
Comparative shelter results
Outcomes for Guests
Shelter Season
2010-2011
Overnight Stays Provided
Men
3535
+9
823
630
+31
Total
4643
4165
+12
Men
215
286
-25
68
45
+51
283
331
-15
16.5 nights
9 nights
+83
922
No data
Women
Total
Average stay per guest
Aboriginal Guests
% Change
3840
Women
Unique Individuals
2009-2010
Total stays
Conclusion: We had an increase of 305 overnight stays. We were able to accommodate more guests
because our season was extended by one month this year. Almost 20% of our guests this year were
Aboriginal; this is a gross overrepresentation out of a total population of 3.4% Aboriginal people in the
Kelowna area (Statistics Canada – 2001).
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Statistics by priorities other than gender
Priority
#
%
Couples/Adult Families
565
12%
Guests with Pets
118
2.5%
Not accessing other shelter
1859
40%
Night Workers
249
5.3%
Unable to access other shelter (banned/timed out/full)
615
13.25%
Unable to access other shelter (court order, personal conflicts,
cart or bike storage, unsafe downtown)
861
18.5%
4
.0009%
Total Priority
4271
92%
Non-Priority
372
8%
Transgendered
Post shelter results – Outcomes upon discharge:
Discharge Status
%
Whereabouts Unknown
28.6%
Left Area
21.5%
Referred to Another Shelter or Facility
17%
Housed
15%
Moved in with family or friends
6.3%
Entered treatment program
5.6%
Admitted to Hospital
Camping/Living Outdoors
Jail
5%
3.5%
1%
Please note that percentages total over 100% as some guests recorded a permanent discharge reason more than
once during the shelter season.
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Volunteers
Total shifts served
990
Number of shift volunteers (morning, food, reception, overnight)
145
Number of Service Clubs/Groups of Volunteers (minimum of 10
volunteers per group)
4 groups x 10 individuals =
approx. 40
Number of Morning Programming Volunteers
13
*Number of specialized volunteers (see examples below)
24
TOTAL SHELTER VOLUNTEERS
222
Average number of shifts per volunteer
6.8
Maximum number of shifts filled by a single volunteer:
59
Maximum numbers of hours volunteered by a single volunteer:
387
* Special tasks: In addition to facility work parties and shifts were also undertaken by “super” volunteers on a
weekly basis: bread pick-up, shopping for cleaning and paper supplies, grocery shopping, sock laundry, recycling,
donation sorting, kitchen management, presentations, volunteer liaising, fundraising, communications, board
duties and other tasks.
Dollar Value of Volunteer Contribution
Volunteer Type
Morning Programming
Total Hours
54
$18
$972
240
$18
$4320
Reception
1320
$18
$23,760
Food
660
$18
$11,880
Overnight
1485
$18
$26,730
Morning
1320
$18
$23,760
Total Volunteer Hours
5079
$18
$91,422
141 meals
$80/meal
$11,280
Specialized Tasks
Volunteer Food Donations
Total Volunteer In-Kind
Financial Contribution
This excludes volunteer hours of members on the Board.
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Financial
Contribution
Cost per Hour
$102,702
Recruiting Volunteers and Training:
A campaign for attracting and recruiting new volunteers included internet advertising through Castanet.net and
Craigslist, a standing webpage with Kelowna Community Resources (KCR), and presentations at local Rotary,
Lioness and Lions Clubs. Volunteers also come to us through church, work or leisure connections in the
community.
•
81 volunteers attended shelter orientation sessions.
Case Management and Outreach Program
The case management and outreach program began as a three month pilot in January 2011and as of March 31
2011 has been extended for an additional three months. Consensus to date from community agencies, clients,
volunteers and staff is that this program has been an amazing addition to the shelter services offered to guests.
Through this program we have been able to make stronger and more meaningful connection with our guests, as
well as, make professional connections for Inn from the Cold with other community agencies, strengthening our
presence and reputation in the community.
When looking at the statistics from the monthly reporting, it shows that we have been supporting people in
various ways. The key areas of support have been with housing and alcohol and drug treatment. We have been
able to work with other agencies to provide housing referrals to the various transitional housing units available in
Kelowna, as well as support individuals in finding appropriate market housing. We have encouraged many guests
to access treatment and detox, and aided them in this process by providing referrals and further support while in
treatment/detox.
In keeping with the agencies desire to improve and strengthen our reputation in the community, the case workers
rely on the guest consultation form to assess who in the community the client/guest is already working with.
Where appropriate, we refer the client back to any agencies they may be working with, and provide a supportive
role to that process. For example, if a client is coming to Inn from the Cold for help with Alcohol and Drug related
issues, and is currently connected with an A&D counselor from Interior Health, we would encourage them to
connect back with the counselor, and perhaps accompany them to the appointment, or make the appointment for
them.
The case workers have also been connecting weekly with support workers from the Kelowna Gospel Mission and
the Alexandra Gardener House. This is to try to ensure that people who are accessing services through the other
shelters are referred back to those shelters to reduce duplication of service. These meetings have also been
instrumental in increasing the reputation of Inn from the Cold and have been helpful in building positive
relationships with other agencies in the community. We have also been attending weekly PICC meetings, which is
the Partners in Community Collaboration. This meeting gives agencies working with the same people an
opportunity to connect and reflect on clients in the community. We are able to provide “point” workers to difficult
guests/clients to reduce the amount of duplication between agencies. It also helps in coming up with a plan of
action for said client.
The role of the case worker has been very successful so far. It has been a crucial tool in helping guests access
needed services, and has helped to build meaningful connections between community agencies. Over the
spring/summer, we hope to be able to develop the program further and work with former guests in an outreach
capacity.
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Indicators (Jan 1,2011 – March 31, 2011)
Indicators
Case Management
No show meeting
Attended meetings
Financial Security
Income Assistance
WCB
EI
Employment
Housing Support
Transitional
Subsidized
Market
Physical Health
Eyeglasses
Physician
Podiatrist
Dental
Chiropractic
Acupuncture
Mental Health
Psychiatrist
Counsellor
CMHA
OUH social worker
Mental Health Ellis Street
Addictions
Drug and Alcohol Counseling
Treatment centre
Faith Based Recovery Homes
Family Supports
Outreach to Former Guests
Number of guests followed up
Numbers of meetings/guest/month
Attended:
No Shows:
Connections to community
18
January
February
March
5
18
7
17
8
28
4
0
0
0
0
2
1
1
1
1
2
3
1
1
1
5
2
6
5
1
0
0
0
0
1
2
1
2
1
3
1
9
16
15
1
6
2
3
3
0
2
6
2
3
1
2
1
2
6
6
5
1
3
Indicators
Community Liaison
Meetings with other Shelters
KGM
AG
PICC
PHD
KHNG
HIP
In House Caseworker meetings
Community Outreach
Referrals to Community Resources
Referral to IFTC shelter
# People talked to
Miscellaneous:
CPP / Old Age Security
Moving Assistance
Pet Support (recorded by incidents)
January
February
March
4
4
4
1
2
2
2
5
5
5
2
4
1
4
1
2
3
2
5
5
3
4
1
3
4
Outcomes (Jan 1 2011 – March 31 2011):
Case Management
Obtaining Income
IA
PWD
WCB
Employment
Securing Housing
Accessing Mental Health Resources
Accessing Medical Resources
Accessing or admitted to addictions treatment
Reconnected with family
Outreach to Former Guests
Maintaining housing
3 months
6 months
1 year
Connected to community housing
Connected to Inn Home Support
Community Outreach
Increased credibility, reputation in the community
Community awareness and understanding of IFTC
programs and
services
Community
Outreach
Connected to Community Resources
Staying at IFTC
January
1
3
0
0
1
2
1
February
March
2
0
0
2
6
1
2
2
6
0
3
2
2
8
17
2
18
27
1
25
14
1
29
2
3
7
1
0
0
3
5
1
2
6
4
19
The Inn-Home Support Program
Report Written by Tina Pernosky, Program Coordinator
I stepped in as interim program coordinator in December while Amy was out sick, and then took over the position
in January 2011 when Amy moved into her role as caseworker. I spend 17.5 hours per week coordinating this
program. During my short tenure with the Inn Home Support program, I have been delighted by the community
support and enthusiasm of the Advocate volunteers.
Program Description:
This program has been created in order to lend support to persons who
have found housing after previously experiencing homelessness.
Advocates of Inn From The Cold Kelowna support clients who are in
housing already, we do not find housing for homeless people; this task is
covered by various outreach agencies in Kelowna. However, outreach
agencies and workers have stated that they do not have the manpower
at times to support clients on a long term or on-going basis after clients
have found housing. It has been shown that there are various difficulties
for clients in housing that affect them and for which they could use
support with; anything ranging from loneliness to a need for advocacy in
order to successfully live in their housing situation.
With the help of Advocates, who volunteer their time to do in home
visits or meet with clients, these clients are given the opportunity to
receive the needed support in order to continue to stay in housing, and not become evicted or once again,
homeless. It gives former homeless clients a better chance with living in housing, service providers receive extra
help, and advocates gain valuable volunteer experience acting as a person of good-will. Please note that Advocates
must be 19 years or older and demonstrate the maturity and personal stability to perform the required duties.
Persons involved - advocates, clients:
Trained advocates currently in the Program:
36
Total client referrals this year:
29
Clients waiting to be matched with an Advocate (waitlist): 11
•
Of the 11 on the waitlist, 4 are slotted to be matched in the next week.
Active teams as of March 31, 2011:
There are currently 27 active cases.
It is with a heavy heart that I have resigned my position as I.H.S Coordinator effective May 16. I will remain as a
volunteer Advocate as I so deeply believe in this program and hope to support it for a long time. During my time in
this position, I held one Advocate town hall where Advocates could attend and give program feedback. I held one
client/advocate movie matinee Saturday and served pizza. Only 2 people attended and the Advocate feedback was
that many clients are too socially awkward to participate in group events. I explored the feasibility of a
client/advocate community garden plot but the interest was too low to pursue. I was in regular communication
with Advocates via email news updates and had begun meeting Advocates individually to begin building
relationships and enhance communication.
With the creation of a program budget, I was able to purchase Tim Horton and Starbucks cards with the intention
of distributing them to Advocates to help offset their expenses when they spend time with clients. I also have
20
movie and bowling gift cards. Hopefully these can be distributed at the next Advocate meeting that is tentatively
scheduled for June 11 from noon-3p.
I appreciate the opportunity to serve in this role and wish the Inn Home Support Program continued success.
Morning Programming Pilot
This year Inn from the Cold – Kelowna decided to offer, as a pilot, “Joy of Life” programming to our guests during
extended weekend morning hours at our shelter. Our guests participated in activities that they did not have the
opportunity to access elsewhere in our community. It was our intention that by offering this type of programming
we would be giving our guests the opportunity to participate in activities normally reserved for the housed, higher
income members of our community. It is proven that these types of activities have a positive effect on mental
health. The idea to explore offering this programming came from the Strategic Planning session held in the spring
of 2010.
We hoped to ignite passion for life within our population at the same time bringing non-traditional community
partners in contact with our guests.
We offered extended shelter hours on the weekends from Dec – April. The weekends are the time when the
fewest services for our guests are available. We chose to do this because one of the most frequent pieces of
feedback we receive from staff, volunteers and guests is requesting that we provide longer opening hours in the
morning.
By recruiting volunteers to provide programming for our guests we increased community involvement, awareness,
education and understanding of the issue of homelessness in Kelowna.
Although engagement in activities was difficult for many of our guests, 195 Morning Programming slots were filled.
Guest participated in activities such as, Tai Chi, Yoga, Drumming, Art, Crocheting and viewing documentary films.
They also made, by hand, over 175 cards to send to our volunteers thanking them for their service at “the Inn” this
season.
32 people attended 8 Homeless Support Group Sessions that were offered biweekly during the morning
programming times.
Innovations/Expanded Services
Policy and Procedures Developed:
•
Liability Waivers (Release of Information, Exclusion of Liability and Charter of Rights and Responsibilities)
•
Continued Development of Shelter Staff Procedures
•
Case Management and Outreach – outcomes/indicators and job descriptions developed. Started
development of program procedures.
•
Food Safe Protocol
•
Storage Policy
21
Staff Training
•
Non-Profit Management Course – Okanagan College
•
Mental Health First Aid – Canadian Mental Health
Systems Upgrades
•
HIFIS – Homeless Individuals and Families Information System is a client data base created by Service
Canada for use by shelter providers across the country. This year Inn from the Cold – Kelowna adopted
the use of this system to keep more accurate client records. This has allowed us to serve our guests better
through the use of personal histories individual to each guest.
Facilities Upgrades
•
Laundry – used by our guests and also to launder comforters.
•
Lockers – increased safety by providing safe storage of guest belongings and decreasing clutter in the
main hall.
•
Bunk Beds – increased safety in case of emergency (no more mats on the floors).
•
On demand Hot Water Heater – hot water for doing dishes and taking showers available at all times.
•
Commercial Grade Dishwasher – sanitizing dishwasher to meet health requirements.
•
UV Light – kills airborne bacteria such as influenza and tuberculosis.
•
New heating ducts and fresh air intake to increase the circulation and air exchange in our shelter space.
•
Kitchen Equipment such as: coffee maker, stove, utensils, non-slip mats, fridge, thermometers, pots, pans,
rice cooker etc.
Partnering
•
Salvation Army – provided meals to our guests two evenings per week for the shelter season.
•
Coral Beach Farms – provided lockers, bunks and offset our rental costs for the summer months by
subleasing our space.
•
Canadian Mental Health Association – provided meals one night per week through their Meals Matters
program.
•
PICC Community Partners – front line workers from the sector working together to ensure the best
service is provided to those in need.
•
Interior Health, Community Health Care Center in the Capri Mall provided wound care for our guests up
until 10:00 pm as needed throughout the season.
Staff and Volunteer Positions Creation
•
Administrative Assistant - staff
•
Outreach/Case Worker - staff
•
Volunteer Liaison - volunteer
•
Kitchen Manager – volunteer
•
Donations Manager – volunteer
•
Facilities Manager – volunteer
22
Planning
•
Risk Management – a comprehensive plan was put in place.
•
Strategic Planning – the four main objectives for the coming five years were identified. The plan in its
entirety will be written in the coming months.
Programs
•
Joy of Living – pilot project as detailed above.
•
Guest Volunteering – guest volunteers helped with evening set up and morning clean up. The guests also
created handmade thank-you cards for our volunteers.
•
Case Management/Outreach – new program as detailed above.
Main Challenges
Staff Turnover
An ongoing challenge with seasonal operations is staff turnover. To staff our new programs three new year round
positions (Inn Home Support Case Manager, Administrative Assistant and Outreach Worker) have been
established. This will increase job stability for our staff and consistency for the guests, volunteers and community
partners that we work with.
Illness
This year, person’s experiencing homelessness in Kelowna struggled with a rise in number of cases of Tuberculosis.
The Interior Health Authority has done a great job to mitigate the impact of this communicable disease. Staff and
Guests were tested regularly and “super volunteers” (those who volunteered 3 or more times per week) were
tested. Free testing was also offered to all of our volunteers. Inn from the Cold – Kelowna improved our ventilation
and circulation, in addition to installing a UV light that kills bacteria (including Influenza A and TB) in our heating
system.
Organizational Community Positioning
This year in our shelter operations, in order to ensure we were not duplicating service and in turn providing service
to those who truly needed us, some changes in the way we do business were made. We rebranded ourselves as a
minimal barrier shelter that serves the most vulnerable homeless members of our community. A vulnerability
assessment to determine bed allocation was completed at intake. Intake was completed upon referral (self or
agency) and beds were assigned for the evening. The following were prioritized for service:
•
Couples and adult family members
•
Persons with pets
•
Persons who do not access other shelters
•
Transgendered individuals
•
Persons who work past curfew times (sex trade and traditional employment)
•
Unable to access other shelter for reasons such as; capacity issues, bans, time limits, red zone court
orders, personal conflicts, religious beliefs, safety issues, storage availability for carts and bikes etc.
31 beds were available nightly and 4 were reserved for late night emergency referrals from hospital, RCMP,
community agencies or self-referrals.
23
As part of this repositioning ourselves in the community Inn from the Cold established Caseworker and Outreach
roles. Over the shelter season our case workers met weekly with the caseworkers of the other shelters to ensure
that the guests we were serving were the ones most in need.
Increased Needs of Guests
Since Inn from the Cold – Kelowna has positioned itself as serving the most vulnerable members of the homeless
population in Kelowna the needs of our guests have increased. We saw more persons struggling with a variety of
mental health and addictions issues this season. Increased challenges with guest behavior coincided with this
change in our population.
Facility Limitations
This year, staff and volunteers identified a variety of ways that operations could run more smoothly with a layout
change and increase in facility space. A separate space for persons who could not settle during the evening would
allow for a more quiet, restful atmosphere for sleeping guests. A separate area for transgendered guests would
increase security for these most vulnerable members of the homeless community. Pets or persons with pets would
be more comfortable in a separate area. Separate spaces and care for other special considerations such as couples,
persons who are intoxicated etc would also help. Facility challenges will be address in the Five Year Strategic Plan.
Tara Tschitter, Shelter and Volunteer Coordinator
Tina Pernosky, Inn Home Support Coordinator
Amy Nuttall, Case Manager
Heather Karabalas, Operations Manager
24
Appendices
Appendix A: Contributors
Appendix B: Volunteer and Guest Feedback
Appendix C: Five Year Plan
Appendix D: Financial Statements
25
Appendix A: Contributors
Senior and Local Government Support
•
Service Canada, Homelessness Partnering Strategy - $118,130
•
Service Canada, Additional Homeless Partnering Strategy Funds for kitchen upgrades - $7,000
•
Interior Health Authority - linen service through KGH
•
2010 Olympic Legacy Foundation – Automated External Defibrillator (AED)
Local Community Support and Participation
Major Funders
Army, Navy & Air Force Veterans Unit 376 -
$2,000.00
Arnica Rowan - Cross Country Consultants -
$1,550.00
Cathedral Church of Saint Michael -
$2,432.00
Charitable Gift Funds Canada Foundation -
$50,000.00
Colin & Lois Pritchard Foundation -
$5,000.00
Constable Neil Bruce Middle School -
$1,020.68
Cougar Global Investments LP -
$7,500.00
Fidelity Investments Canada ULC -
$1,000.00
GlaxoSmithKline -
$1,000.00
Hyde, Steve and Christy -
$6,090.00
John & Nancy Woodworth Foundation -
$1,500.00
Kelowna Capri Rotary Club -
$2,000.00
Kelowna Medical Society -
$1,455.57
Lake Okanagan Insurance - Members Society -
$3,076.00
Rotary Club of Kelowna Ogopogo -
$1,920.00
Saint Charles Garnier Parish -
$1,000.00
Source Office Furniture & Systems Ltd. -
$4,000.00
Anonymous - No Public Recognition -
$1,000.00
Team Telus Cares-
$1,270.00
**please note: IFTC receives many essential and valued financial contributions from various individuals and groups
in the community. In order to keep this report concise, only those contributions over $1000 have been noted.
26
Fund-raising, Awareness and Other Help
•
The Canadian Mental Health Association, the Kelowna Drop-In Centre, Outreach Urban Health, the
Salvation Army, KGH social workers, Gospel Mission, Ki-Lo-Na Friendship center, RCMP, Brain Injury
Society - collaboration for guests’ benefit, participation in Inn-Home Support
•
Partners in Community Collaboration (PICC) and the Poverty and Homelessness Action Team UBCO
Nursing and Social Work Students - special projects, volunteering
•
Marolyn Armstrong – Payroll
•
Christmas Wish List donors
•
Columbus Holding Society: over-all support and assistance
•
Kelowna Community Resources – volunteer fair and volunteer center
•
10,000 Villages
•
All Dine Out raffle prize donors
Dine Out Fundraiser Dinners
•
Roses Pub
•
Greek Taverna
•
Minstrel Café & Bar
•
Boston Pizza
A Night at the Inn” Sponsors
•
Secure Rite Storage
•
Econowise Furniture
•
Resonance New Life Church
•
Canadian Northern Shield Insurance
•
Pushor Mitchell Lawyers
•
Canadian Cancer Society (Doctors from KGH)
In-Kind Donations
•
The Salvation Army – twice-weekly food service
•
Cobs Bakery, Kelowna - end of day bread for 165 nights
•
KGH Laundry Department – linen service
•
Jim Belshaw – Roy’s Shoes, Boots and Repairs – winter boots and shoes
•
Colin Pritchard – locks
•
David Hughes - painting
•
Donna Lee Aiken, Denise Harmer, Connie McColl and Olivia Massegnan – sewing
•
Judy Graves – Night at the Inn Presenter
•
Olson’s Pest Control, Ltd.
•
Panago Pizza
•
Source Office Furnishings – Meeting /Dining Chairs
•
Al and Cindy Brown - Onside Restoration: building maintenance
27
•
Walter Lever – building maintenance
•
Vital Waters
•
Jealous Fruitss – bunks, lockets, on demand hot water heater
•
Secure Rite Storage
•
Mark Dixon – computer and proxima
•
Manteo Resort – tables
•
Our Lady of Lourdes Church – knitted donations
•
St Francis Anglican Church – winter clothing and toiletries
•
Thomas Longman and the Willow Park Youth Group - moving
•
Richard Rafton – Fridge
•
Keith Duhaime and Aldyn Overend - Stove
•
Lakeshore Dental
•
KGH Dept. of Patient and Family Counseling
•
Save On Foods (Mission)
•
John Adams (Coffee Supplier)
•
Black Mountain Elementary School – Valentine’s Day Packages
•
Invis – Angels in the Night – New boots, coats, toques and blankets
•
Epsilon Upsilon Chapter of Beta Sigma Phi – movie night goodies
•
Patient and Family Counseling Dept at KGH – bus tickets
•
UBCO Student Services – winter clothing
•
Dorothea Walker Elementary School – winter clothing and shelter essentials
•
Staff from Outreach Urban Health, Alexandra Gardener House, Central Okanagan Foundation and Inn
from the Cold Volunteers for helping with our Risk Management Process
Special Contributors:
•
All staff for giving more to doing their job than we could even imagine.
•
All clean-up, fix-up, blanket launderers, shelter season volunteers, Inn Home Support advocates and
board of directors - who did tens of thousands of volunteer hours for our community!
28
Appendix B: Volunteer and Guest Feedback
Great things about Inn from the Cold (Direct guest quotes)
Food donations
Guests helping during shifts
Beautiful giving spirit of staff and volunteers
Great food
The guests
Excellent showers
I like it for the chance I have to be warm inside
rather than cold and sick outside
Friendly guests
The fact that IFTC is here, in general. Many people
would not have a warm meal, hot shower or a safe
roof over their head without the staff and
volunteers
The animals being allowed!
Morning volunteers are fabulous! The heart of the
staff. And helpful.
My things aren’t always stolen
Good staff
Warm welcome
Hot showers
Elderly look out for one another
Always safe
Good food
Everyone is treated right
Hot beverages
It’s safe
Christmas Day
Cleanliness
Amazing food
Compassionate and non judgmental
Pets!
Staff are non judgmental of people who need the
shelter
Cheerful staff, always smiling
Staff and volunteers
The care and kindness of staff and volunteers
Meeting so many nice people
Good water pressure in the shower
Family oriented
The sense of family & staff’s ability to diffuse
situations
We were given ear plugs
Great food
Co-ed friendly
Guests who exhibit hope, a new dawn
How the guests complimented us on the meals we
shared with them
Bunk beds and day lockers
All the pets
Gets better every year
That it is volunteer based non profit
Great movies and books laundry sign up
Judgment left at the door
29
Suggestions for Improvement (Direct guest quotes)
Too much break no tolerance rule was bent too
often
The beds are uncomfortable
Smokers made it cold outside
Your family cannot get a hold of you as names
cannot be given out
Season too short
People fighting was sometimes scary
Running out of supplies
People coming in very drunk or very high
Clean the stove and oven!
Police cannot come in to help staff
The dishwasher
Having to leave so early
People who do not clean up after themselves
Noisy
People should HAVE to shower before they go to
bed
More hand washing
Indestructible coffee urns
People can be hard to get along with
Clothes in boxes – they should be hung up
Stairs are difficult for seniors and people with
disabilities
Dreams for the Future (Direct guest quotes)
Quiet space for noisy guests
A garden
Pay phone
Work force centre
Rooms for couples pay phone or cell phone cards
The elders watching out for one another
Open all year around
A bigger kitchen
More couples and pets
A couples corner
Direct access for guests to work, not having to say
they have no phone and no address
Be open all year around
Longer hours
More toilets
Longer shelter hours, some during the day
Hot lunch program
Open all year around, we need you always 
New building
Toothpaste and toothbrushes
A serving counter or at least more counter space
Rails on the top bunks
Hot tub
A full night’s sleep without people talking
Longer season
30
Guests doing their own bed before breakfast
Industrial kitchen
Milk-whenever we want
Not have to leave so early
Handicap accessibility
Open all day, all year around
Commercial kitchen
Separate woman’s section and open all year around
Showers that don’t leak
Clean socks
Longer hours
Veggies before dinner
Appendix C: Five Year Plan
This spring Inn from the Cold – Kelowna began the process of creating a five year plan for the direction of our
organization. Out of the initial planning process, four main goals were identified (see below). This summer, staff
will continue the planning process gathering information from stakeholders to create a detailed five year strategic
plan.
Goals
•
Maintain and nurture our volunteers
•
Continue to provide emergency housing with added supports to meet our guests needs
•
Supply permanent housing for the “hardest to house”
•
Explore a social entrepreneurship initiative
31
Appendix D: Financial Statements
D.1 Comparative Balance Sheet – IFTC
03/31/11
ASSET
Current Assets
VFCU - Chequing Account
VFCU - High Interest Savings
VFCU - Membership Shares
BMO Debit Card Account
Gift Cards
Total Cash
GST /HST ITC's Receivable
Accounts Receivable
Expenses Receivable
Payroll Advances
Prepaid Expenses
Total Current Assets
Capital Assets
Computer Hardware
Net - Computer Hardware
Total Capital Assets
TOTAL ASSET
LIABILITY
Current Liabilities
Accounts Payable
Vacation payable
Wages Payable
ELI Payable
CAPP Payable
Federal Income Tax Payable
Total Receiver General
WEB Payable
Total Current liabilities
TOTAL LIABILITY
03/31/10
2,875
11,476
26
391
141
6,368
11,879
25
0
0
14,909
3,466
62,309
850
74
372
81,980
456
18,272
0
0
0
0
0
18,272
456
456
456
82,436
456
456
18,728
5,026
750
2,789
514
0
0
142
280
480
0
0
0
902
874
10,341
10,341
0
0
514
514
EQUITY
Owners Equity
Retained Earnings - Previous Year
Current Earnings
Total Owners Equity
TOTAL EQUITY
18,214
53,881
72,095
72,095
11,428
6,786
18,214
18,214
LIABILITIES AND EQUITY
82,436
18,728
32
D.2 Comparative Income Statement – IFTC
For the Period
04/01/10 to
03/31/11
REVENUE
Grants
Federal
Provincial
Municipal
Total Grants
Donations
Donations
Benefactor
Foundations
Specific (Rotary)
Total Donations
Fundraising
Sub-Lease
Expensed Donations
Interest Revenue
Other Revenue
TOTAL REVENUE
EXPENSE
Payroll Expenses
Wages & Salaries
EI Expense
CPP Expense
WCB Expense
Payroll Services
Casual Labour
Total Payroll Expense
Operating and Administrative
Expenses
Accounting & Legal
Advertising & Promotions
Computer Repairs & Maintenance
Criminal Record Checks
Donations
Fundraising Expenses
Insurance
Interest & Bank Charges
Office
Operating - Bedding
Operating - Clothing
Operating - Kitchen Food and
Equipment
Operating - Kitchen Food
Operating - Kitchen Food CMHA
Operating - Kitchen Equipment
Total Operating - Kitchen Food
For the Period
07/01/09 to
03/31/10
130,565
0
808
131,373
58,542
110,283
14,140
5,000
2,832
449
2,139
266,216
74,137
0
0
403
99
0
133,181
119,640
3,067
5,318
2,695
1,133
88
131,941
79,069
1,939
3,407
1,492
810
1,550
88,267
353
955
1,849
555
500
5,722
2,309
260
1,823
1,258
271
1,298
643
0
405
0
866
1,250
96
2,989
615
0
8,188
2,538
58,283
50,000
0
2,000
4,355
1,680
2,153
33
and Equipment
Operating - Supplies
Rent
Repair & Maintenance
Staff Meeting/Party/Gifts
Telephone
Television Cable
Training
Utilities
Vehicle/Bus Tickets
Volunteer Appreciation &
Advocacy
Web Page
Total Operating and
Administrative Expenses
Capital Expenses
Furniture & Appliances
Renovations
Total Capital Expenses
TOTAL EXPENSE
SURPLUS/DEFICIT
3,395
20,533
1,594
623
2,001
0
5,435
1,812
0
1,803
14,719
426
722
483
439
1,698
974
378
1,027
1,857
0
3,922
62,320
36,264
5,735
12,339
18,074
212,335
0
1,864
1,864
126,395
53,881
6,786
Note to Financials:
We are ending this fiscal year with a sizable surplus thanks to the amazing generosity of our donors!
Our Service Canada contract has been extended at reduced rate so this surplus is an added bonus.
34
Inn from the Cold - Kelowna
P.O. Box # 21130
Orchard Park Postal Outlet
Kelowna, BC V1Y 9N8 Canada
www.innfromthecoldkelowna.org/
© Inn From the Cold – Kelowna 2011
Communications support provided by:
redthirteen communications
35

Inn from the Cold Kelowna – Providing Support for People who are

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