What is a ŚKUP card? - Śląska Karta Usług Publicznych

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from home
1st
August
2016
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www.kartaskup.pl
What is
a ŚKUP card?
TABLE OF CONTENTS:
> Types of cards and the way
they differ 4
> How to obtain the card? 6
> Charging the card 7
>S
ervice points 8
> PIN, login, password
and grouping account 10
> The Card in urban transport 12
> Readers 14
> Electronic tickets 15
> How to use the ŚKUP card in a vehicle 16
> Electronic tickets price lists 21
> ŚKUP Card for a child
25
> Complaints 25
> Other services
26
> Addresses
27
Silesian Card of Public Services
is the common project of
twenty-one municipalities
belonging to Katowice
agglomeration and to KZK GOP.
The card has many functions.
It is used as an urban transport
ticket. It can be used to pay for
parking space, in libraries, sport
and culture institutions and in
city halls. ŚKUP may also be an
electronic signature carrier.
Municipal Transport Union of
the Upper Silesian Industrial
District, urban transport
provider in Katowice
agglomeration, is the leader
of the project. Consisting of
twenty nine municipalities,
the Union organizes transport
for them, also enabling the
transport service with the
neighbouring cities. The range
of KZK GOP services cover the
area of 1,8 thousand square
kilometres, inhabited by almost
2 million people.
In the cities that take part
in the project, ŚKUP is fully
available, whereas as far as
urban transport is concerned,
the card is valid in all vehicles
providing services on behalf
of KZK GOP.
2
There are 21 cities
taking part in the project
GLIWICE
KNURÓW
PYSKOWICE
CZELADŹ
KATOWICE
WOJKOWICE
SIEMIANOWICE ŚL.
TYCHY
PIEKARY ŚL.
CHORZÓW
ŚWIĘTOCHŁOWICE
RADZIONKÓW
BYTOM
RUDA ŚL.
ZABRZE
FINANCING
The project was co-funded with the
European Regional Development Fund,
within Regional Operational Programme
of the Śląskie Voivodeship for 2007-20013.
The costs of building and maintenance
of the system are as follows:
BĘDZIN
MYSŁOWICE
IMIELIN
SOSNOWIEC
JAWORZNO
DĄBROWA GÓRNICZA
> 149,3 million PLN – the cost of
implementing the system, covered
by the European financing;
> 82,5 million PLN – the grant from the
Regional Operational Programme
of Śląskie Voivodeship;
>1
90 million PLN – total costs
of the project (implementation
+ maintenance for 65 months).
3
Types of cards
and differences between them
Users have two types of cards to choose from:
> personalized card (with the user’s ID data),
> standard card (for the bearer).
PERSONALIZED CARD
Includes the owner’s ID data. There are the name, the surname and the picture of the
owner printed on it. In order to receive it, one needs to apply for it (in Customer Service
Centre, Passenger Service Centre or via Passenger Portal – www.kartaskup.pl).
It will be possible to code the rights for the price reductions, thanks to which, during
the ticket control, one will not have to have the documents confirming this rights.
When paying by the card with the use of electronic wallet, where the discount is
coded, the reduced price ticket fee will be charged. Periodic tickets for the
bearer may be coded only on the personalized ŚKUP card.
Personalized ŚKUP car is issued free of charge. People applying for it in Customer
Service Centres will not pay for anything. If the application is sent via Passenger
Portal, the system will ask to perform so called initiation fee of 20 PLN. The money
will be placed on the card account. The user will be able to use it, e.g. in order to buy
a ticket or to pay with electronic wallet.
» PHOTO
» Card number
ŚLĄSK
K
A RT
/RO
IĄCA
Obsłu IEKA
USŁUG
ga S
M
(+48 42 Klienta 24 PUBLICZN
YCH
h:
) 291
04 05
O:
NA D
» Name and surname
WAŻ
Jan
Now
10/
19
ak
» Validity date
44 114
0 000
4
1029 0
000 00
02 533
9
ŚLĄSK
K
A RT
/RO
IĄCA
Obsłu IEKA
USŁUG
ga S
M
(+48 42 Klienta 24 PUBLICZN
YCH
h:
) 291
04 05
O:
NA D
WAŻ
10/
19
ak
Now
Jan
Does not include personal data. One cannot code holder named tickets there.
It is issued with no extra formalities in all outlets servicing ŚKUP (Customer Service
44 114 800 charging points).
Centres, Passenger Service Centres, ticket vending machines,
STANDARD CARD
0 000
1029 0
000 00
02
When the standard card is issued, the refundable deposit of 20 PLN is charged.5339
If a user would like to resign from the standard card, they may return it in Customer
Service Centre. The condition to receive the deposit back is to present the proof
of purchasing the card.
ŚLĄS
K
Obs A KART
łu
A
(+48 ga Klie USŁUG
nta
PUB
42) 2
LICZ
91 0 24h:
NYC
4 05
H
44 1
140
WAŻ
N
MIE
AD
O:
SIĄC
10/
/RO
K
19
000
1029
0000
0002
5339
» Card number
» Validity date
5
How to issue the a card
COLLECT
STANDARD CARD
n
Choose:
– Customer Service Centre (POK)
– Passenger Service Centre (POP)
– Stationary Charging Machine
(ŚKUP ticket vending machine)
– ŚKUP charging sale outlet (800
outlets in Kolporter and Ruch
chains)

Buy standard ŚKUP card – the
costs of deposit is 20 PLN.
IMPORTANT! Please keep the
confirmation of the purchase
(receipt). It will be needed in
case of blocking the card or
returning it (on the basis of
the receipt the deposit will
be returned).

The card may be charged
with cash or one may buy
and code there a season
ticket, however, only for the
bearer. The card is ready to
be used.
APPLY FOR PERSONALIZED CADR
n PERSONALLY IN POK
n VIA INTERNET
Choose
Customer Service Centre
or Passenger Service
Centre (except for Bytom)

Enter Passenger Portal
www.kartaskup.pl
and choose the option
“I want a card”

Fill in the application form- it is necessary to give some personal data.

A photo has to be attached to the application. It should be in
the ID format. It cannot show all the body, it cannot be a group (common) photo. Photo can be scanned on site, e.g. from
a personal ID, or taken on the spot without extra payments. 
Choose Customer Service Centre where you would like
to collect the card. 
The application form is free
when given in POK or POP.

The system will ask for the
initial fee – 20 PLN. Money
will be transferred to the card
account. 
You will receive the application confirmation. The card applied
for during the workdays, from 8.00 a.m. to 6.00 p.m. is ready
to be collected after 1.00 p.m. next working day. The card
ordered on Saturday, Sunday and holidays may be collected
after 1.00 p.m. on the second working day (e.g. when ordered
on Saturday it may be collected on Tuesday).

Collect the card in the chosen Customer Service Centre. You
need to have your ID with you. Only on that basis will the POK
worker give you the personalized card. There is no payment
for obtaining first personalized ŚKUP card. 
On your card account there
is the amount paid when
applying for the card.

ATTENTION! If the application
form is filled in on behalf of a third
party or you would like to collect
the card on their behalf, you should
carry the proxy document signed
by that party. The form of the proxy
document – the attachment
no 1 to the Card Regulations.
6
You have your own personalized ŚKUP card.
“In order to apply for the card via Passenger Portal it is necessary to give
PESEL number. People who do not have such number (e.g. foreigners)
may apply for the personalized ŚKUP card personally in POK or POP
(Customer Service Centres and Passenger Service Centres). When a foreigner applies for the card, the following data will be needed: the type of
ID, the number of the document (e.g. of a passport) and citizenship”
Where to charge the card
Before the first use, the card ought to be charged with the
chosen amount or the season ticket should be coded there.
CHARGING THE CARD
Charging the card means paying the
chosen amount to the account of the
card (electronic wallet). One may pay
by it for the following:
> parking,
> using urban transport,
> buying season ticket, in Customer
Service Centres, Passenger Service
Centres, ŚKUP ticket vending
machines, 800 ŚKUP charging points..
Such means may be also used to pay
for other notions in the outlets servicing
ŚKUP (POK, POP, ticket vending
machines, charging points) and in
the institutions that accept ŚKUP card
payments.
Attention! The ŚKUP card cannot be
used for payment on the Passenger
Portal.
ŚKUP card may be charged with cash
or a payment card in Customer Service
Centres, Passenger Service Centres or
via Passenger Portal with the use of
standard or express bank transfer.
There are the following transaction
limits on the ŚKUP card:
>d
aily transaction limit – 500 PLN;
>m
aximum balance of the means
available in the electronic wallet
– 500 PLN;
>m
aximum level of all the charges in
a calendar year – 10 000 PLN.
7
CUSTOMER SERVICE CENTRES
(POK) is the network of forty centres,
prepared by mBank to fully service
ŚKUP system. The points are situated
in places convenient for the users,
such as city centres, shopping
centres, so that accessing them is as
easy as possible.
POKs are also the places to place
claims concerning the functioning of
the ŚKUP system (that is all technical
problems occurring when using the
card or the system).
In the Customer Service centre
(POK) one may:
> place the application for the
PERSONALIZED ŚKUP card,
> receive the PERSONALIZED ŚKUP
card,
> receive standard ŚKUP card,
> code the price reduction (relief ),
> return the card,
> block the card,
> unblock the card,
> charge the card,
> buy electronic season ticket,
> place the claim CONCERNING THE
ŚKUP CARD,
> receive the information concerning
the functioning of the Silesian Card
of Public Services,
> generate the billing,
> return the electronic season ticket
(only before its activating).
8
In PASSENGER SERVICE CENTRES
one may receive the information
concerning KZK GOP urban transport
functioning and place claims, notions
and complaints.
The points run KZK GOP ticket sale.
One may buy there all types of single,
monthly, quarterly tickets, tickets for few
days and the supplementary ones.
In Passenger Service Centre
(POP) one may:
> receive standard ŚKUP card,
> block the card,
> charge the card,
> buy electronic season ticket,
> buy all types of paper tickets available
in the KZK GOP tariff,
> place complaint (claim) concerning
urban transport functioning,
> receive complete information
on urban transport functioning,
> receive information concerning the
functioning of Silesian Card
of Public Services,
> place claims, notions
and complaints concerning urban
transport, additional charges etc.,
> pay due additional charges,
> code the price reduction,
> generate the billing,
> return the electronic season ticket
(only before its activating),
> a pply for the personalized card
(except for Bytom).
machines
Distribution
Points
Passengers may use 800 distribution
points situated in the whole
agglomeration, where one may code
the ticket on the card or receive the
standard card. Distribution points are
situated in shops and kiosks. They are
marked with large ŚKUP logo.
The network of the ŚKUP stationary
charging machines (SAD) consists of
109 machines, operating round the
clock and servicing the ŚKUP card.
They also enable buying paper tickets.
In all ŚKUP vending machines one may
receive standard card and manage one’s
card account: change PIN, charge ŚKUP
card account, check and update its state
(e.g. after buying the ticket through the
Passenger Portal). The machine allows the
access to the information, concerning the
type and the validity period of the coded
tickets and services, enables to check the
level of financial means and the granted
rights. In the machine one may also verify
the list of the recently performed operations in the electronic wallet.
The machines accept payment
by cash (bank notes and coins) and
by payment cards. The transactions
may be realized by both standard
cards and by the proximity cards. Ticket
vending machines accept bank notes
from 10 PLN to 100 PLN (10 PLN, 20 PLN,
50 PLN, 100 PLN) and the coins from
10 gr (10 gr, 20 gr, 50 gr, 1 PLN, 2 PLN,
5 PLN). MasterCard and Visa debit and
credit cards are accepted, including the
Visa payWave and Mastercard payPass,
used for proximity transactions.
The machines display the announcements in four languages: Polish, English,
German and Russian.
Operating the device is very simple –
the machines are equipped with the
touch screens and the number of active
buttons is limited to the minimum.
9
PIN, login, password
Each user, when receiving the card (both personalized and standard one), codes
their own PIN and the password. That data ought to be remembered, as it is needed
to service the card. Both PIN and the password may be changed by the user
(e.g. via Passenger Portal – kartaskup.pl).
A password to the card is necessary
in order to log in on the Passenger
Portal. The password must consist of the
sequence of digits (from six to eight).
When logging in the Passenger Portal
for the first time, one ought to give the
card number (sixteen digits placed in
front of the card, over the surname or the
writing “ŚKUP card for the bearer” ) and
the password given when receiving the
card. After logging in, the user will have
the access to the card account – they
may buy season ticket, pay money on the
card account, change the password or
PIN or change the login into their own.
10
ATTENTION – if during logging in, invalid
password is given, the account will be
blocked for some specific time. After
the time, given in the notice, has passed
one may try to log in again. If the user is
unable to remind themselves the correct
password, they should visit Passenger
Service Centre or Customer Service
Centre where they can receive the
new password (in case of the standard
card one ought to carry the proof of
purchasing).
The card PIN is used to confirm the
transactions of electronic wallet. If
we want to pay more
than 50 PLN with the
ŚKUP card (e.g. when
buying the ticket
in a ticket vending
machine), the transaction
has to be confirmed with
the PIN. The amount
lower than 50 PLN will
be charged with no
additional formalities.
PIN has to consist of four
various digits. PIN may be
unblocked in Passenger
Service centre or in
Customer Service Centre.
ATTENTION! In case
new password or login
is needed and the user
does not remember
the previous one, it
is necessary to visit
Customer Service Centre
where such operation
can be performed.
LOGIN in other words
it is the user’s ID. In
case of logging into
ŚKUP Passenger Portal
it is 16-digit card
number. After logging
in, a passenger has the
possibility to change the
login into different one
(shorter), with the help
of the “Change the login”
option. One may still log
into one’s own account
with the use of the card
number or the given
login.
GROUPING ACCOUNT
If a user manages several cards, they may set up the
grouping account. Thanks to that, in a simple way,
one may control greater number of cards without
the necessity to log into the system for several
times. In order to create the grouping account, one
needs to log into the account of their card.
On the screen “card details” there will be available
the option “create grouping account”. The necessary
condition to create the grouping account is giving
email address, where the activation link will be sent.
Until the link is activated the grouping account is
invalid. One ought to remember that each card
is assigned only to one grouping account. When
creating own grouping account one should give:
the grouping account ID (login) and the password.
Both login and the password may consist of digits
and letters – the sequence may have from 6 to 30
characters. When the grouping account has been
created, one may add to it the next cards, giving
them individual description and manage the details
of each of them (coding the tickets on them, charge
the account etc.). Logging into Passenger Portal
may be performed on each of the cards individually
(through entering the login and the password) – then
the user will have the access to one of the cards only
– or to the grouping account (then the login and the
password to the grouping account has to be entered).
In such case the person logged in will have the
access to all the cards assigned to the given grouping
account. The minimal amount assigned to the given
grouping account – one.
In case the password for the grouping account has
been forgotten, it may be recovered by clicking on
the announcement “I have forgotten the password
to the grouping account” – the system will ask for
the login and email address assigned to the given
grouping account. The link allowing for recovering
the password, will be sent there.
11
The card in urban transport
Thanks to the card implementation, the urban transport passengers are offered
cheaper tickets – both seasonal and single ones. The card also enables implementing
new tariff, in which the ticket price depends on the travelled distance.
ŚKUP is a proximity card. In order to use it,
one needs to hold it against the reader.
In case of the ŚKUP card, it is
OBLIGATORY to hold it against the
reader every time one enters the
vehicle.
According to the Tariff, in order
to grant the right to travel, one has
to meet two conditions – to have
the ticket and to register the travel
through holding the card against the
reader when entering the vehicle.
In order to use the ŚKUP advantages
fully when travelling by urban transport
means, it is worth always using the card
twice – when entering and when leaving
the vehicle. This is so called “check-in
– check-out” model. When one uses
a season ticket, regular use of the card
when one enters and leaves the vehicle
allows to buy the next ticket with the 5%
discount.
12
In case of the payment for a single travel,
not holding the card against the reader
when entering the vehicle is understood
as not punching the ticket.
When paying for a single ticket with the
use of the electronic wallet (distance
tariff), one ought to remember that
at the entrance the system charges
the fare for until the end of the route.
In order to receive the refund for the
unused ticket, one needs to hold the
card against the reader when leaving the
vehicle. Then the unused amount will be
returned on the card account.
Electronic tickets are zone-timed; like
the paper tickets, they allow to change
the vehicle within the set period of time
(15, 30 and 60 minutes). In order to use
the ticket this way, one needs to hold the
card against the reader when leaving the
vehicle. If a passenger does not do so, the
system will read the ticket as used in the
previous vehicle and at the entrance of
another vehicle a new ticket will be used.
Double use of the card is so important,
because it will enable KZK GOP
to optimize urban transport network.
Basing on the data collected from the
readers, the ŚKUP system will create
reports which will help to create
timetables that take into consideration
the demand on the specific parts of the
transport network.
Activating the ticket bought via the Internet
Passengers who buy a tickets via Passenger Portal, should hold the card against
the reader twice during their first travel.
The first holding saves the ticket on
the card. On the reader there will
display the information: “Doładowanie zrealizowane” (Charging realized).
Only the second holding will use
(activate) the given ticket. When the
card is used later, it is enough to hold
the card against the reader once only,
when entering the vehicle.
The same rule is also followed when
charging electronic wallet. First holding of the Card against the reader
after the money transfer to the Card
account via Passenger Portal results
in coding the money on the card –
confirmed with the displayed information: “Doładowanie zrealizowane”
(Charging realized). Another holding
of the card against the reader results
in deducting the appropriate amount
from the card account.
Buying the ticket via Passenger Portal
should be performed in due advance
before it is used. The suggested time is
3 hours before the planned first use of
the ticket. The time is needed to process the information of the bought
ticket in the IT system so that when
the card is held against the reader, the
ticket is coded on it.
13
Card readers
In the vehicles there are two types of
readers installed. In each bus and tram
at the first door there is dual reader
installed, which serves to read the card
and to punch paper tickets. At other
doors of the vehicle there are installed
the readers that are used only to read the
card. These are the only ones to perform
the operations involved when choosing
a specific ticket or receive the information
concerning the state of the card.
Dual reader – serves to punch paper
tickets and to read the card in the checkin check-out model. One cannot use
this reader to perform any operations
connected with e.g. choosing a specific
ticket from among the ones coded on
the card or with buying greater number
of tickets for a single travel. Such reader
is used only to perform automatic
operations programmed in the system –
BILETY
BILETY
one may hold the card against it without
performing any other operations. If
a passenger would like to make another
choice (e.g. choose a specific ticket from
among the ones coded on the card,
pay for the journey in zone-time tariff
directly from the electronic wallet etc.)
they may do so with the use of other
readers (single-system, “flat” ) that are
installed in the vehicle.
Single system readers – those are
other readers that are installed in the
vehicles. One may use them to perform
operations connected with choosing
a specific ticket from among their
greater number coded on the card,
choose a single, zone-time ticket, buy
a ticket in the distance tariff (in case
there is no owned ticket discount coded
on the card). One may also check the
state of the card there.
» The description
of example
screens p 18
PLACE THE CARD
TO THE BOX BELOW
BILETY
BILETY
Dual reader
14
Mono-system reader
Electronic tickets
SINGLE TICKETS
SEASON TICKETS
In case of season tickets, one should buy the
chosen ticket, which will be coded on the
card. The tickets may be bought in Customer
Service Centres, Passenger Service Centres,
stationary charging machines and via Internet
(Passenger Portal – kartaskup.pl).
It is enough to charge the card account with the chosen amount and
when entering the vehicle to hold it
against the reader. Distance tariff is
always set as default.
TWO TARIFFS
Passengers may choose from two tariffs: distance tariff and zone-time tariff.
DISTANCE TARIFF is default. In order
to pay for the distance ticket, one needs to hold the card against the reader
and the system will charge the amount
covering the remaining distance of the
whole route. When leaving the vehicle,
one should hold the card against the
reader again, then the system will
return the unused amount. In this
tariff, the fares are charged depending
on the covered distance. The prices
are lower than the currently cheapest
zone-time tickets.
Electronic ZONE-TIME tariff acts according to the same rules, as current paper
tickets. There are three types of tickets
available (for one, two or three and
more cities) which are also time tickets
(15, 30 and 60 minutes). What is important, all electronic zone-time tickets are
cheaper than their paper counterparts.
On the personalized cards one may also code
the right for the reliefs, thanks to which one does
not have to carry any other documents during
the ticket control. If the passenger does not want
to code their rights on the card, they will have to,
as it is now, show the ticket inspector the documents allowing the relief during the ticket control.
When entering the vehicle, the passenger is
obliged to hold the card against the reader.
Holding the card against the reader when leaving
the vehicle is not obligatory. However, regular
holding of the card against the reader both when
entering and leaving the vehicle allows to buy the
next periodic ticket with the 5 percent discount.
In the electronic system there will be available all
TYPES OF SEASON TICKETS supplemented with
the new – more economic option. In the ŚKUP
system one may use season tickets with the travel
limit, which are the cheaper version of the season
tickets. This is the solution profitable for those
who use the urban transport less often – when
travelling less often, they have the possibility
to buy cheaper season ticket. People who travel
a lot will be able to buy the chosen ticket without
the limits, which will be cheaper from its paper
version!. The novelty in the electronic tariff are the
tickets with the holder named, 24- and 48- hour
tickets and 5-, 7-, and 14- day tickets.
Passengers who choose season tickets for
the bearer, may also use cheaper versions
with the travel limit.
15
How to use the ŚKUP card in a vehicle?
ŚKUP card users may choose from a wide range of electronic tickets. New tariff
enables more flexible adjustment of the given ticket to individual needs. Thanks
to that, one may pay less for urban transport! Below, we are explaining how
to use the card. First, one needs to apply for the card in the Customer Service
Centre or via www.kartaskup.pl website.
The system performs every operation in
appropriate order, repeated every time
ŚKUP card is held against the reader. Each
time, after the card is held against the reader, the following operations take place:
Verifying if there is active
periodic ticket coded on the card
(if yes, the travel will be automatically
registered).
Verifying if there is coded, not
II yet activated periodic ticket on
the card (in case of greater number of
periodic tickets the system will activate
the one which has been bought first).
Verifying if there is unused
III zone-time ticket there (in case of
greater number of tickets the system will
activate the one which has been
bought first).
If there are no tickets on the
IV card, the system checks the
account. In such case, the card account
will be automatically charged according
to the distance tariff (if there is price
reduction coded on the card, the system
will charge the amount appropriate for
the reduced price ticket. If there is no
coded price reduction on the account,
the system charges the amount
appropriate for the normal ticket).
If there are neither tickets nor
V financial means on the card,
the display will show the following
I
16
message: “Niewystarczająca kwota”
(Insufficient amount!)
If a card user would like to choose the
option different than the automatic
processes described above, the choice
ought to be made directly on the reader,
as described on the following pages.
PURCHASE FORM THE E-WALLET
Payment for single travels may be charged directly from the card account
(with no need to buy tickets earlier).
Main screen icons
Top left button
– buying the ticket
in the zone-time tariff
Top right button
– used to choose
the reduced price ticket
in the distance tariff, to
buy greater number of
tickets in this tariff
KZK-GOP
Brynów W. Pola
31/07/2015 14:50
Bottom left button
– the button used
to choose the tickets
coded on the card
Bottom right button
– the button used
to gain information
written on the card
Distance tariff
It is default tariff. If there are no coded
tickets on the card, one needs to hold the
card against the reader and the system will
charge the amount covering the remaining
distance of the whole route (according
to the point III described above). One needs
to remember that in order to pay only for
the distance one has travelled, when leaving
the vehicle, one should hold the card
against the reader again (then the system
will return the difference between the ticket
price for the remaining part of the route and
the actually covered distance).
Reduced price ticket in the distance
tariff – if the appropriate relief has been
coded on the card, the system will
automatically charge the amount of the
reduced price ticket. If the relief is not
coded, the system will charge the price
of a normal ticket. In such case, wanting
to buy the reduced price ticket, one
Subordinate screen icons
Top left button
– used to browse
through the tickets
coded on the card
Top right button
– used to confirm
the choice
EN EXAMPLE OF A SCREEN
Wybrano 0
24H-NBO
0 W użyciu
Ilość: 0
Bottom left button
– used to increase
the number of tickets
Bottom right button
– used to return
to the main screen
ought to choose the proper option on the
reader:
> Press top right button before holding
the card against the reader
> Hold the card against the reader.
> With the help of the top left button
choose the relief (U50 reduced price
ticket, U100 free ticket),
> With the bottom left button choose
the number of the tickets (the default
setting is 0),
> Confirm the choice with the top right
button
> Finally, hold the card against the reader
again. The chosen ticket has been
validated.
If one wants to buy several tickets in the
distance tariff, one ought to perform
the operation described above. When
buying tickets in the distance tariff from
the electronic wallet, there is no possibility
to buy another one after automatic checkin has been performed.
17
PURCHASE FORM THE E-WALLET
ZONE-TIME TARIFF – ticket may be
bought earlier (like the season ticket). Then,
when entering the vehicle, one needs
to hold the card against the reader and the
system will automatically activate it. Zone
-time ticket may also be bought directly
from the electronic wallet. Then, BEFORE
holding the card against the reader, the
proper option should be chosen on the
reader.
In order to buy zone-time ticket with the
help of the reader, before holding the
card against the reader, one should:
> press top left button (the symbol of
a ticket with a plus) and hold the card
against the reader – on the display there
will appear the symbol of a ticket,
> with the help of the same button one
may change the type of the ticket (on
the screen there will appear the symbol
of two arrows); there will appear, one
by one, all types of tickets (3m/1h_N,
1m/15min_N, >3m/1h_U, 1m/15min_U,
2m/30min_N, 2m/30min_U, 1m/15min_
Bagaż, 2m/30min_Bagaż, 3m/1h/Bagaż
where “bagaż” means “luggage” ),
> when the name of the chosen ticket appears on the screen, if needed, one may,
with the help of the bottom left button
(the symbol of a plus) increase the number of the tickets (the default setting is 1),
> finally, accept the choice with the top
right button (the symbol of a tick).
The last step is to hold the card against
the reader.
Attention! Buying zone-time ticket in the
reader means automatic validation of the
chosen ticket (or tickets, in case more of
them has been bought).
When performing the operations described above, at the same time one may buy
various types of the tickets (e.g. standard
one and reduced price tickets). The choice
is to be made before the card is held against the reader again.
Electronic zone-time tickets allow to change the vehicle within the set period of time
(15, 30 and 60 minutes). In order to use the
ticket this way, one needs to hold the
card against the reader when leaving
the vehicle. If a passenger does not do so,
the system will read the ticket as used in
the previous vehicle and at the entrance of
another vehicle a new ticket will be used.
If the card is held against the reader when
leaving the first vehicle, in the system the
information concerning the time available
for the journey will be coded.
Attention! As in the case of paper tickets,
the time for using the ticket is calculated
from the time of first reading of the card
(together with the time of awaiting for
another vehicle).
Forcing leave: the possibility to resign from the travel
Before the vehicle leaves the stop,
a passenger may resign from the journey,
which offers the possibility to cancel
the payment in the distance tariff or no
deducting the journey from the owned
18
limit. It is enough to press the card against
the reader again. On the screen there will
be displayed the question “Force leave?”.
One should press the answer “yes” and
press the card against the reader again.
SEASON TICKETS OR ZONE-TIME TICKETS
CODED ON THE CARD
The user has the periodic or zone-time ticket coded on the card
If there is one season or zone-time ticket coded on the card, using the card is very
simple. It is enough to hold it against any ŚKUP reader and repeat this procedure
every time one enters the vehicle (according to the point I described above).
Holding the card against the reader is very important, because the ticket is
considered valid only after is it registered every time one enters a bus or a
tram. The readers are placed at every door in a vehicle.
There are more season or zone-time tickets coded on the card
> If there are more tickets coded on the card, but at least one of them has
determined validity date (that has already taken place), it is also enough to
press the card against the reader.
> In the situation when a passenger would like to validate the ticket bought as
the first one, it is also enough to hold the card against the reader. The system is
programmed in such a way so as to activate the tickets according to the date they
were coded on the card (according to the point II and III described on the page 11).
If there are more periodic tickets coded on the card, which validity
periods start from the first use, or various zone-time tickets (e.g. for 1
city/15 min or 2 cities/30 min), and a passenger would like to choose the ticket
other than the one bought first, one should use the proper option to point which
of the tickets is to be activated. Activating the ticket chosen from among those
coded on the card should be done as described below.
> Before the card is used one should press bottom left button.
> Then the card should be held against the reader – the screen showing the types
of tickets will be displayed.
> The tickets are looked through with top left button.
> After the name of the chosen ticket has appeared on the screen, one should
confirm their choice with top right button.
> Finally, the card should be held against the reader again. The chosen ticket has
been validated.
The operations described above may only be performed with the use of “flat”
readers that are placed next to the second and following doors of the vehicle.
Dual reader (placed next to the first door) is to be used to punch paper tickets
and to read the ŚKUP card in the “check-in-check-out” model (to register entering
and leaving) performing no other.
19
In case of periodic tickets, when the card is held against the reader every
time, one may receive additional bonuses. If, during the period of the ticket
validity, leaving the vehicle was registered in 95% cases, then when buying
a new ticket (after the first one has expired and for the period no longer than
the previous one), a passenger will receive a 5% discount. Using a discount is
not obligatory and offers the possibility to use it only with the next purchase. It
is profitable in the situation when, after using a 30-day ticket, a passenger buys
for example a 24-hour ticket. They may use the discount at once, or when they
decide to buy another 30-day ticket.
In case when a passenger owns coded ticket and despite that they would like
to use the distance tariff, they should:
> Press top right button before holding the card against the reader.
> Hold the card against the reader.
> With the bottom left button choose the number of the tickets (the default setting
is 0).
> Confirm the choice with the top right button.
> Hold the card against the reader again. The chosen ticket (or tickets) has been
activated.
Coding the reliefs
On the personalized ŚKUP card there may be coded the owned relief. Thanks to that,
people owning the right to travel with reduced price tickets do not need to show
any additional documents during the ticket control. In case of payment for single
journeys in the distance tariff, if there is relief coded on the card, the system charges
the amount appropriate for the reduced price ticket. If there is no relief coded on
the card, the system charges the amount appropriate for the standard ticket (in such
case, when one wants to buy a reduced price ticket, they need to choose correct
option on the reader).
How to code the relief on the card?
In order to code the owned relief, one needs to go to chosen Customer Service
Centre or Passenger Service Centre. There one needs to show the document
authorizing the relief (e.g. Student ID, schools ID, pensioner ID etc.) to the worker.
The worker will code the relief on the card on such basis. The period of the relief
validity is determined by the owned document. If the time of the relief validity
is finished, and one is still authorized to have it, one should code it again (e.g. in
case of pupils for the period of the next school year).
20
Ticket price list
Charges for single tickets
and for electronic short- term tickets
Promotion charges for single tickets in the distance tariff for passengers using
electronic wallet available on the ŚKUP card (it is necessary to register both entering
and leaving the vehicle) – in force from 1st August 2016 to 31st December 2016.
Distance in kilometres
Up to 1,0 km
Over 1,0 km to 2,0 km
Over 2,0 km to 5,0 km
Over 5,0 km to 9,0 km
Over 9,0 km to 14,0 km
Over 14,0 km to 20,0 km
Over 20,0 km
Ticket price for transporting people
Standard
Reduced fare
Ticket price for transporting luggage
2,20 zł
2,80 zł
*3,10 zł
*3,70 zł
4,20 zł
*4,40 zł
*4,60 zł
1,10 zł
1,40 zł
*1,55 zł
*1,85 zł
2,10 zł
*2,20 zł
*2,30 zł
2,20 zł
2,80 zł
*3,10 zł
*3,70 zł
4,20 zł
*4,40 zł
*4,60 zł
*NEW, LOWER PRICES
Due to the provisions of §8 par. 4 of the Tariff in case a passenger paying for the travel
by electronic wallet does not register their leaving the vehicle, there will be charged the
fee for the transport for until the end of the given route.
Electronic short- term / single tickets in the zone-time tariff (it is necessary
to register both entering and leaving the vehicle) coded on the ŚKUP card or bought
by electronic wallet in the card reader, promotion prices.
ZONE
Ticket price for
transporting people
Standard
Reduced fare
Ticket price for
transporting
luggage
1. Within one city (municipality) or for 15 minutes
after ticket validation (with the possibility of
transfers between vehicles/ means of transport)
3,10 zł
1,55 zł
2,80 zł
2. In two adjacent cities (municipalities)or for 30
minutes after ticket validation (with possibility of
transfers between vehicles/ means of transport)
3,70 zł
1,85 zł
3,00 zł
3. In three or more cities (municipalities) or for one
hour since ticket validation (with possibility of
transfers between vehicles/ means of transport)
4,60 zł
2,30 zł
3,20 zł
Due to the provisions of §8 par. 4 of the Tariff in case a passenger paying for the travel
by electronic wallet according to the zone- time tariff does not register their leaving the
vehicle, when they change the vehicle, the ticket is considered invalid.
21
Electronic medium-term and long-term tickets
coded on the Silesian Card of Public Services
Electronic medium- and long- term tickets with the holder’s name
coded on the personalized ŚKUP card (both entering and leaving the vehicle registered)
– promotion charges
Electronic season
tickets with holder’s name
for passengers using
personalized ŚKUP card
with no journey limit
Symbol
24h
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 24 hours
48h
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 48 hours
A-5
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 5 days
A-7
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 7 days
A - 14
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 14 days
SM/AT
SC/AT
SM
22
Valid for
Travelling with all lines of one
selected city (municipality). Valid
for buses and trams, for 30 days
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 30 days
Travelling only with either bus
or tram lines in one selected city
(municipality), valid for 30 days
Standard
Reduced fare
No journey limit
16 zł
8 zł
No journey limit
26 zł
13 zł
No journey limit
42 zł
21 zł
No journey limit
48 zł
24 zł
No journey limit
85 zł
42,50 zł
No journey limit
122 zł
61 zł
No journey limit
144 zł
72 zł
No journey limit
104 zł

52 zł
Electronic season
tickets with holder’s name
for passengers using
personalized ŚKUP card
with journey limit
Standard
Reduced fare
no more than 5 journeys
13 zł
6,50 zł
no more than 9 journeys
23 zł
11,50 zł
no more than 16 journeys
39 zł
19,50 zł
no more than 20 journeys
44 zł
22 zł
no more than 40 journeys
79 zł
39,50 zł
no more than 66 journeys
114 zł
57 zł
no more than 80 journeys
132 zł
66 zł
no more than 66 journeys
96 zł
48 zł

SC
WSC
SM/AT
SC/AT
Travelling only with bus or tram
lines in two or more cities (municipalities), valid for 30 days
Valid for all lines in two or more
cities (communities) for the two
months of holidays (July and
August). Bimonthly ticket valid
for buses and trams
No journey limit
126 zł
No journey limit
250 zł
Travelling with all lines of one
selected city (municipality). Valid
for buses and trams, for 90 days
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 90 days
63 zł
125 zł
No journey limit
310 zł
155 zł
No journey limit
358 zł
179 zł
no more than 80 journeys
114 zł
57 zł
no more than 170 journeys
230 zł
115 zł
no more than 220 journeys
286 zł
143 zł
no more than 266 journeys
328 zł
164 zł
Electronic special tickets available
on the Silesian Card of Public Services
Electronic 30-day ticket for school pupils/ students with holder’s name, available
on personalized ŚKUP card (both entering and leaving the vehicle registered) – promotion charges
Symbol
TS/AT
Valid for
Commuting from place of residence to school (place of
education) and back, valid from Monday to Friday and in
case studies take place on Saturday, also valid on Saturday.
Ticket is valid for consecutive 30 days from September
to June. The ticket is available only for day time students
(primary schools, grammar schools, vocational schools,
secondary schools) and children at the age of five and six,
subject of compulsory one year pre-school preparation (on
the basis of a certificate issued by kindergarten/school).
It is valid for buses and trams, with unlimited number of
the journeys.
Price
48 zł
23
2. Electronic medium- term or long- term tickets for the bearer coded
on the standard ŚKUP card (both entering and leaving the vehicle registered) – promotion charges
Electronic season
tickets for the bearer for
passengers using standard
ŚKUP card
with no journey limit
Symbol
24
Valid for
24h
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 24 hours
48h
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 48 hours
A-5
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 5 days
A-7
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 7 days
A - 14
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 14 days
SC/AT
Travelling with all lines of two or
more selected cities (municipalities). Valid for buses and trams,
for 30 days
Standard
Reduced fare
No journey limit
17 zł
8,50 zł
No journey limit
27 zł
13,50 zł
No journey limit
43 zł
21,50 zł
No journey limit
49 zł
24,50 zł
No journey limit
86 zł
43 zł
No journey limit
168 zł
84 zł
Electronic season
tickets for the bearer,
for passengers using
standard ŚKUP card
with journey limit
Standard
Reduced fare
no more than 5 journeys
14 zł
7 zł
no more than 9 journeys
24 zł
12 zł
no more than 16 journeys
40 zł
20 zł
no more than 20 journeys
45 zł
22,50 zł
no more than 40 journeys
80 zł
40 zł
no more than 80 journeys
156 zł
78 zł
How to obtain
personalized card
for a child?
Children over 13 years of age have the
possibility to apply for the ŚKUP card and
obtain it themselves. The application for
the card for the children below 13 is placed
by their parents (guardians). The application
may be filled on the Passenger Portal or in
the Customer Service Centres (POK).
The card is collected in POK. When applying
and obtaining the Card in POK, one needs
to show the child’s ID, that is a passport,
ID or other document confirming the
relations to the child, such as the birth
document, or the decision of the court
to establish the guardianship.
Where to place the complaint
concerning the ŚKUP card?
The complaint concerning the activity
of the ŚKUP card should be divided
into three basic groups:
> Complaints concerning the device
itself, e.g. damaged or broken card, readers or devices „do not read” the card.
Such complaints may be placed only
on Customer Service Centres.
> Complaints concerning the account status of electronic wallet. Such
complaints may be placed only on
Customer Service Centres.
> Complaints concerning IT system
work, e.g. problems connected with
activating the tickets, unread ticket
bought on the Portal, incorrectly
charged fee for the journey, uncalcu-
lated discount. Such complaints may
be placed via Passenger Portal or
Passenger Service Centres.
Complaints concerning financial
operations (e.g. purchasing the ticket)
should be attached with the copies
(scans) of money transfer confirmations
or transaction confirmations. The
complaints may be placed in person or
through the trustee who will show the
proxy document in accordance with the
form one may find in the attachment
to the ŚKUP Card Regulations.
Complaints may be viewed on the
Passenger Portal.
25
Apart from transport function, ŚKUP
card may be used to pay for other
public services.
Parking
In five agglomeration
cities there are paid
parking zones covered
with the ŚKUP project. ŚKUP parking
meters are in Bytom, Chorzów, Katowice,
Tychy and Zabrze. The payment
procedure in the ŚKUP parking meters
is simple. A user chooses the time of
parking, then chooses the form of
payment (cash or ŚKUP card) and types
licence number of the vehicle. Parking
ticket should be placed inside the
vehicle, behind the windshield in a way
so as to enable its reading from the
outside.
Attention: In case of money transfer
performed via Passenger Portal, in
order to pay by ŚKUP Card (Electronic
Money) for parking services, before
payment is performed in parking meter,
one ought to go to POK or POP or SAD
machine or one of 800 sale outlets so
that information about transfer via the
Portal is spread in the system before the
transaction.
Services in city
halls
ŚKUP cards may be
used to pay by in all
city halls that take part in the project.
One may pay by it for: estate tax, vehicle
excise duty, market fee, cemetery fee,
tax for owning a dog. Each city hall
has prepared their own list of services
covered with the system.
26
Library services
The chain of city
libraries are local
culture institutions
meeting the education,
information and culture needs of the
city inhabitants.
One may also use library services offer
with the ŚKUP card. Depending on the
unit, one may use the card to pay for the
penalties for keeping the library books
too long, for lost books, for copying
services, printouts.
Culture services
ŚKUP card enables
payments in culture
institutions in twenty
one agglomeration
cities. Depending on the unit, one
may pay by the card for: entry tickets,
guidebook, postcards, topic related
classes. The project has been supported
by many region units.
Recreation and
sports services
Aqua park, swimming
pools, ice rinks, tennis
courts, and sports
halls are only some of the sport
objects where one may pay by the
ŚKUP card.
Depending on the unit, one may pay
by the card for: entry tickets, renting
places in sports objects, rehabilitation
programs, retting sport equipment, ski
grinding.
The list of Customer Service Centres (POK)
LP.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
ADDRESS
CITY
BĘDZIN
BYTOM
BYTOM
BYTOM
CHORZÓW
CHORZÓW
CZELADŹ
DĄBROWA GÓRNICZA
DĄBROWA GÓRNICZA
GLIWICE
GLIWICE
GLIWICE
IMIELIN
JAWORZNO
JAWORZNO
KATOWICE
KATOWICE
KATOWICE
KATOWICE
KATOWICE
KNURÓW
MYSŁOWICE
MYSŁOWICE
PIEKARY ŚLĄSKIE
PYSKOWICE
RADZIONKÓW
RUDA ŚLĄSKA
RUDA ŚLĄSKA
SIEMIANOWICE ŚLĄSKIE
SOSNOWIEC
SOSNOWIEC
SOSNOWIEC
SOSNOWIEC
ŚWIĘTOCHŁOWICE
TYCHY
TYCHY
WOJKOWICE
ZABRZE
ZABRZE
ZABRZE
ul. Piłsudskiego 8
ul. Nickla 121
pl. Tadeusza Kościuszki 1 (Centrum Agora)
Rynek 22
ul. 16 Lipca 33
ul. 11 Listopada 42
ul. Będzińska 80
ul. 3 Maja 16
ul. Adamieckiego 11a / 1
ul. Czapli 24
ul. Pod Murami 4
ul. Zwycięstwa 4
ul. Dunikowskiego 8
ul. Grunwaldzka 59 (Galeria Galena)
ul. Grunwaldzka 237
ul. Staromiejska 14
ul. Przemysłowa 3
ul. Wojciecha 3
ul. Bażantów 2 (CH Bażantowo)
ul. Kościuszki 23
ul. Kosmonautów 18
ul. Katowicka 75
ul. Grunwaldzka 2A
ul. Śląska 1
ul. Wojska Polskiego 17
ul. Knosały 61 a
ul. 1 Maja 370
ul. Planty Kowalskiego 1
ul. Powstańców 22
ul. Staszica 8B
ul. 1 Maja 6
ul. Koszalińska 1a
ul. Modrzejowska 22
ul. Bytomska/Chorzowska
ul. Konfederatów Barskich 19
al. Dąbrowskiego 87
ul. Sobieskiego 365
ul. Plutonowego Szkubacza 1
ul. Chopina 28
ul. Wolności/Św. Barbary
The list of Passenger Service Centres (POP)
LP.
1.
2.
3.
4.
5.
6.
7.
CITY
ADDRESS
OPENING HOURS
KATOWICE
KATOWICE
KATOWICE
SOSNOWIEC
GLIWICE
BYTOM
CHORZÓW
pl. W. Szewczyka 2 (dworzec kolejowy)
ul. Pocztowa 10
ul. Barbary 21a (siedziba Biura KZK GOP)
ul. Warszawska 3/17 (podziemny pasaż przy dworcu)
pl. Piastów 2
pl. M. Wolskiego (dworzec autobusowy)
Rynek 8/1
Mon-Fri od 8 do 18; Sat od 9 do 15
Mon-Fri od 8 do 18; Sat od 9 do 14
Mon-Fri od 7 do 15;
Mon-Fri od 8 do 18; Sat od 9 do 14
Mon-Fri od 8 do 18; Sat od 9 do 14
Mon-Fri od 8 do 18; Sat od 9 do 14
Mon-Fri od 8 do 18; Sat od 9 do 14
27
ul. Barbary 21a, 40-053 Katowice
Free helpline: 800 16 30 30
www.kartaskup.pl
One Card – Many possibilities!
Regionalny Program Operacyjny Województwa Śląskiego – realna odpowiedź na realne potrzeby
Projekt współfinansowany przez Unię Europejską z Europejskiego Funduszu Rozwoju Regionalnego w ramach Regionalnego Programu Operacyjnego Województwa Śląskiego na lata 2007-2013.