STRABAG Property and Facility Services doo

Transcription

STRABAG Property and Facility Services d.o.o.
Presentation of the Company
Zagreb 2012
TOPICS
● COMPANY HISTORY
● STRABAG GROUP – ACTIVITIES ON THE INTERNATIONAL LEVEL
● ADVANTAGES OF STRABAG PROPERTY AND FACILITY SERVICES d.o.o.
● STRABAG PROPERTY AND FACILITY SERVICES d.o.o.
A MARKET WITH EXCELLENT POSSIBILITIES
● THE STRUCTURE OF THE COMPANY IN CROATIA
● OUR TEAM
● AN OVERVIEW OF ADVANTAGES WE OFFER YOU
● OUR SERVICES
● CASE STUDY: REPAIR OF THE VENTILATION SYSTEM
● CONSULTING
● WE OFFER YOU SERVICES FOR …
● WHY STRABAG PROPERTY AND FACILITY SERVICES ?
● PARTNERSHIP WITH STRABAG – IN THE ENTIRE EUROPE
● RECOMMENDATIONS
Page 2 | STRABAG Property and Facility Services d.o.o. |
Zagreb 2012
COMPANY HISTORY
Over six years of experience in the Croatian market
● 2003 Bau Holding Strabag AG expands its portfolio with new services in Croatia Technical management, technical consulting and management – and founds a
new company Facility Management Croatia d.o.o.
● 2007 Facility Management Croatia d.o.o. now operates under the company
STRABAG Facility Management d.o.o. and assumes in its portfolio new
infrastructural services: cleaning
● 2008 STRABAG acquires DeTeImmobilien
– one of the largest German providers of services related to real estate
(it manages real estate of net area of 15.4 million m² and with 35,000 facilities).
● January 2009 STRABAG Facility Management d.o.o. uses its experience and
knowledge connected with the German market and launches a new type of service:
Real estate management services
● March 2011 the company operates under the new company name STRABAG
Property and Facility Services d.o.o.
Zagreb 2012
ACTIVITIES OF FACILITY MANAGEMENT (REAL ESTATE
MANAGEMENT) IN A WIDE INTERNATIONAL AREA
STRABAG concern conducts the Facility Management activity on the international level and offers support to
its clients as a competent partner.
National companies in the
following countries
• Austria
• Romania
● Croatia
● Slovenia
● Hungary
● Germany
● Poland
● Russia
● Slovakia
● Czech Republic
Ukraine
(is being established)
National companies
Operational activity
Zagreb 2012
ADVANTAGES OF STRABAG Property and Facility Services d.o.o.
Extended Service Coverage
● If you decide on the Extended Service
Coverage offered by STRABAG
Property and Facility Services d.o.o.,
this will free you from unexpected
repairs expenses, which can occur due
to shortcomings in the material or
execution, for the duration of the
Contract on providing services
concluded with us.
● Although all the works were realized for
operation without defects and for long
life, over time the need for repairs may
nonetheless arise. Considering the
increasing repairs expenses,
STRABAG Property and Facility
Services d.o.o. thereby protects you
from additional expenditures.
Zagreb 2012
A market with excellent possibilities
STRABAG Property and Facility Services d.o.o. is one of the leading companies
in the area of a wide span of services of real estate management (Facility
Management).
● Access to special technical and organizational solutions, as well as solutions for
monitoring the quality developed by the parent company, as well as to vast
knowledge in the area of quality.
● A company with dynamic development and a quality management system certified in
pursuance with the ISO 9001: 2001 standard.
● A fundamental understanding and uncompromising fulfillment of clients’ needs
represent the key to success. We offer to each client care adjusted to his needs. The
bases of our philosophy: fair competition on the market, partnership relation with
clients and subcontractors, abiding by valid laws and technical regulations, close
cooperation with the local municipal administration, reducing the negative impacts on
the environment to a minimum and regular investment in its employees. With our
ethical code, we create a healthy and pleasant working atmosphere.
Zagreb 2012
THE STRUCTURE OF THE COMPANY STRABAG Property and Facility
Services
Management on the national level
SEGMENTS
Management
Operational
level
Coordinator for
technical FM
Coordinator for
infrastructural
FM
PM-Coordinator
SALE
FINANCES
Coordinator for marketing
and development
Coordinator for
commercial FM
Call Centre
Project manager
Assistent
facility
manager
Employee for
technical FM
Facility
Manager
Property-
Foreman
Assistent
Employee for
infrastructural
FM
Zagreb 2012
manager
BMTI
BRVZ
OUR TEAM
Our team assumes for you all the services
connected with your real estate
● Our team consists of employees with proven
professional competences and excellent
qualifications
● We employ our employees exclusively by use of
the employment contract
● Educating employees
● There is no employee rotation
● Highly motivated team
● Helpdesk- working hours: 24 hours
● Field service
Zagreb 2012
An overview of advantages
Our team assumes all the services connected with your real estate
● Complete facility management in one place
● A set of practical solutions
● Planning and managing the facility without loss of information
● Excellent know-how
Our clients profit and realize measurable financial benefit through a decrease of operating expenses,
optimum use of media, efficient techniques of work organization and utilization of established leading
solutions in this profession.
Zagreb 2012
OUR SERVICES
for all the tasks we offer the right solution in one place
REAL ESTATE MANAGEMENT
Managing contracts
Accountancy for facilities
Managing expenses
Tax affairs
Reporting
Real estate Performance Management
Documentation / archiving
Property technical management
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•
•
•
•
•
•
•
Managing property/
Solutions for companies
Taking and giving into lease/
managing areas
Taking and giving into lease
Optimization of areas
Concepts regarding locations
Consulting connected with the real estate
Managing changes of residence
Tenant Representation
Due Diligence
•
•
•
•
•
•
•
Zagreb 2012
FACILITY MANAGEMENT
•
•
Technical equipment of the building
Designing, construction, taking care of
construction
• Repairs, service, inspection
• Defects management
• Total Service Management
• Energy management
• Harmful substances management
• Facilities management/superintendant’s
services
Technical Facility Management
Infrastructural Facility Management
•
•
•
•
•
•
•
Waste management
Gardening services, cleaning services
Janitor and security service
Internal postal service
Service for photocopying and printout
Telephone service
Reception service
CASE STUDY: Repair of the ventilation system
Grand Center Zagreb – system in the „PEOPLES“ restaurant
RESTAURANT
Independent servicing of
technical systems
Repairs expenses
22.000,00 HRK
+
no turnover during 6 days
Technical service of the building system
by
Zagreb 2012
CASE STUDY: Repair of the water heater and air conditioner cooler
Grand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant
During the New Year celebration
it came to activation of the fire-alarm
caused by sparklers
Automatic standstill of
air-conditioning operation
Termination of gas flow,
the kitchen remains without gas
Air-conditioning of the restaurant was not
reset in due time, freezing and
rupture of the alternator occurs
Zagreb 2012
CASE STUDY: Repair of the water heater and air-conditioner cooler
The kitchen remains without
suction and the gas flow is blocked
the kitchen cannot continue operating
Restaurant management
Calls for help
Centre management
STRABAG
Defect analysis and
initiating the repair
Zagreb 2012
CASE STUDY: Repair of the water heater and air-conditioner cooler
STEP 1
STEP 4
•
•
•
•
•
•
Shutting down pumps
Emptying the system
Closing the valve
Fusion welding of the alternator
Testing the alternator tightness
Delivery of the alternator to the facility
STEP 2
STEP 5
•
Dismantlement of the pipeline in front of the
air heat alternator water/air Air Conditioning
Chamber – ACC-3 and ACC-1
•
Dismantlement of the pipeline in front of the
air heat alternator water/air ACC-3 and ACC1
Dismantlement of the alternator
Installation of the pipeline in front of the air
heat alternator water/air ACC-3 and ACC-1
• Turning on of the ACC-3 and ACC-1
STEP 3
•
•
Installation of the alternator
•
•
•
•
•
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•
•
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Taking out the filters
Drying the air conditioning chamber
Placing in new filters
Delivering the alternator for repair
Zagreb 2012
Installation of the pipeline in front of the air
heat alternator water/air ACC-3 and ACC-1
STEP 6
Opening the valve
Filling the system
Turning on the pumps
CONSULTING
Technical consulting
Infrastructural consulting
Zagreb 2012
Managing areas
WE OFFER YOU SERVICES FOR
● business buildings
● shopping centers
● hotels
● logistics centers
● production plants
● construction sites
● warehouses
● …
● …
Zagreb 2012
WE OFFER YOU SERVICES FOR:
We adjust our services to individual specific needs of our clients and their facilities.
16
14
12
10
Number of objects
8
6
4
2
0
Business buildings
Retail
Zagreb 2012
Shopping centres
Construction site
WHY STRABAG Property and Facility Services d.o.o.
STRABAG creates added value for your real estate portfolio
Advantages for your real estate
STRABAG offers you
● Value increase
● Optimized maintenance
● new approaches and ideas
● Efficient maintenance
● better working environment
● You can concentrate on your core activity.
● managing areas
Zagreb 2012
WHY STRABAG SERVICES CONNECTED WITH PROPERTY AND REAL
ESTATE?
STRABAG creates added value for your real estate portfolio
Turnover 2008-2011 in HRK
Planned turnover in HRK
15.000.000
15.000.000
12.000.000
12.000.000
9.000.000
9.000.000
6.000.000
6.000.000
3.000.000
3.000.000
0
0
2008
2009
2010
2011
2011
2012
● We ensure sustainable growth using qualified employees
who act responsibly and who make up a team.
Zagreb 2012
2013
PARTNERSHIP WITH STRABAG IN THE ENTIRE EUROPE
Business principles
Your added value
● Creating business partnership with
clients
● Abiding by Service Level Agreements (Key Performance Indicators) and the
budget, as well as success at first attempt
● Complete transparency
● Focusing on precise realization of services
(reaction time and implementation)
● Measurable quality by way of
service level agreements
(key performance indicators)
● Fair penalty system
● Constant increase of efficiency in
the company STRABAG
● Growth of the market through the
acquisition of new clients
● Long-term partnerships
● Permanent flow of information toward the client
● Elaboration of the proposals and concepts for the optimization of expenses of
your real estate portfolio
Optimum harmonization of your overhead expenses
● Assessment of expenses structure of various facilities in your portfolio
● Increased transparency of your real estate on the portfolio or facilities level
● FM consulting in construction or rehabilitation designs
● All the employees have the highest qualifications/education and level of
knowledge suitable for the state of the art achievements
● Control of all the services assumed by the subcontractors of STRABAG – regular
results control
Zagreb 2012
RECOMMENDATIONS – CROATIA
Grand Centar Zagreb
SUPERNOVA Slavonski Brod
OBI Varaždin
PZC Split
SUPERNOVA Varaždin
AVENUE MALL Osijek
Zagreb 2012
SUPERNOVA Karlovac
POMGRAD inženjering
SUPERNOVA Šibenik
OBI Slavonski Brod
SUPERNOVA Zadar
MALL of Split
Grand Center Zagreb
RECOMMENDATION OF OUR COMPETENCE
Facility
Grand Center Zagreb,
business building in Zagreb
Client
Grand Center d.o.o.
Useable area
Approx. 16,087 m² gross
developed area
Contract duration
4 years
Services
● Managing technical
systems of the real estate
● Managing infrastructural
● Defects management
● Repairs
● Property Management
Facility manager
Marinko Vlahinić
Petra Hektorovića 2
10 000 Zagreb
Zagreb 2012
SUPERNOVA Slavonski Brod
Recommendation of our competence
Facility
SUPERNOVA,
shopping centre and
specialised shopping centre in
Slavonski Brod
Client
Afirmacija Marsonija d.o.o.
Useable area
developed area
Contract duration
Unlimited
Services
● Managing technical systems
of the real estate
● Warranties management
● Repairs
Facility manager
Zvonimir Katanić
Osječka 284
35 000 Slavonski Brod
2Page 23 | STRABAG Property and Facility Services d.o.o. |
Zagreb 2012
SUPERNOVA Karlovac
Facility
SUPERNOVA,
Shopping centre and
specialised Shopping
Centre in Karlovac
Client
Afirmacija Karlovac d.o.o.
Useable area
developed area
Contract duration
Unlimited
Services
● Repairs
Facility manager
Blažimir Starčević
Prilaz Većeslava Holjevca 2
47 000 Karlovac
Zagreb 2012
OBI Slavonski Brod
Facility
OBI construction material
shop in Slavonski Brod
Client
OBI trgovina d.o.o.
Useable area
developed area
Contract duration
Unlimited
Services
systems of the real
estate
● Warranties
management
● Repairs
Facility manager
Zvonimir Katanić
Osječka 284
35 000 Slavonski Brod
Zagreb 2012
OBI VARAŽDIN
Facility
OBI construction material
shop in Varaždin
Client
OBI trgovina d.o.o.
Useable area
developed area
Contract duration
Unlimited
Services
● Repairs
Facility manager
Robert Patafta
Optujska 171.
42 000 Varaždin
Zagreb 2012
PZC Split d.d.
Facility
PZC Split d.d.
Business building
in Dugopolje, Split
Client
PZC Split d.d.
Useable area
developed area
Contract duration
Unlimited
Services
● Managing technical and
infrastructural systems of
the real estate
● Repairs
Facility manager
Ante Jurić
Ul. Sv. Mihovila 1
21 204 Dugopolje
Zagreb 2012
POMGRAD inženjering d.o.o.
Facility
in Split
Client
Useable area
approx. 3,500 m² gross
developed area
Contract duration
Unlimited
Services
of the real estate
● cleaning
● horticulture
● repairs
Facility manager
Ante Jurić
Ul. Sv. Mihovila 1
21 204 Dugopolje
Zagreb 2012
SUPERNOVA Varaždin
Facility
SUPERNOVA,
specialised shopping centre in
Varaždin
Client
Afirmacija centar d.o.o.
Useable area
developed area
Contract duration
Unlimited
Services
of the real estate
● Repairs
Facility manager
Robert Patafta
Optujska 171.
42 000 Varaždin
Zagreb 2012
SUPERNOVA Zadar
Facility
SUPERNOVA,
shopping centre in
Zadar
Client
GRANIT-VRKIĆ d.o.o.
Useable area
developed area
Contract duration
Unlimited
Services
of the real estate
● Repairs
Facility manager
Marin Punoš
Ulica Akcije Maslenica 1
23 000 Zadar
Zagreb 2012
AVENUE MALL Osijek
Facility
AVENUE MALL OSIJEK
shopping centre in
Osijek
Client
GTC nekretnine istok d.o.o.
Useable area
Approx. 62.000m² gross
developed area
Contract duration
Unlimited
Services
of the real estate
● Repairs
Facility manager
Goran Dušić
Ulica Sv. L. Mandića
31 000 Osijek
Zagreb 2012
SUPERNOVA Šibenik
Facility
SUPERNOVA Šibenik
Shopping centre and
specialized shopping centre
Client
Supernova Šibenik d.o.o.
Center Management: m2
Centermanagement d.o.o.
Useable area
Approx. 8.000 m² gross
developed area
Contract duration
Unlimited
Services
of the real estate
● Repairs
Facility manager
Ante Jurić
Ul. Sv. Mihovila 1
21 204 Dugopolje
Zagreb 2012
MALL OF SPLIT
Facility
MALL OF SPLIT
Client
Mejaši prvi d.o.o.
Center Management: ECE
Projektmanagement GmbH
Useable area
Approx. 62.400 m² gross
developed area
Contract duration
March 2013
Services
Consulting in the field of facility
management related to
construction
Facility manager
Ante Jurić
Ul. Sv. Mihovila 1
21 204 Dugopolje
Zagreb 2012
ADDITIONAL REFERENCES – CROATIA
Zagreb 2012
DO YOU WANT MORE DETAILED INFORMATION?
We are gladly at your disposal.
Ines Vodanović
Country Manager Croatia
Procurator STRABAG d.o.o. Slovenia
Tel. +385 (01) 639 - 2264
Fax +385 (01) 639 - 2266
Mobil +385 (0)98 209 800
[email protected]
Kristijan Tomić
Country Manager Croatia
Procurator STRABAG d.o.o. Slovenia
Tel. +385 (01) 639 - 2261
Fax +385 (01) 639 - 2266
Mobil +385 (0)98 218 743
[email protected]
Zagreb 2012
STRABAG
Ul. Petra Hektorovića 2
10 000 Zagreb
STRABAG
Ul. Petra Hektorovića 2
10 000 Zagreb
www.strabag-pfs.hr
www.strabag-pfs.com

STRABAG Property and Facility Services doo

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