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ISS Rep rter
Issue 9 • September 2008
INCHCAPE SHIPPING SERVICES
MICROSITES: WINDOW ON THE PORTS
ORIGIN ENERGY
Page 9
COOK’S CORNER
Page 14
VESSEL IT SUPPORT
Page 18
September 2008 12
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Issue 9
Leader
With the budget season upon us Claus takes the
economic temperature
Editorial
Two years since it first appeared, ISS Reporter has been
embraced by staff and admired by customers. We
acknowledge the support of the Communications Team.
Around the Network
From a royal presentation of the Queen’s Colour to
outstanding performance by the Dubai Marine Services.
This is my Job
Justin Durant loves his job. Our man in Mackay
explains why.
Customer Call
Origin Energy delivers LPG to outlying communities
around Austalasia and the Pacific Islands – with a
little help from ISS.
Microsites
Soon to be rolled out, these mini websites will offer
customers all they need to know about ISS port services.
Cook’s Corner
From Florida to New Zealand, accidents happen. Dave
Cook delivers a warning: do not become a dead hero.
Legal Eagle
Liner agents need to take particular care when releasing
cargo and calculating container demurrage.
Local Expertise: VITS
Something we’ve been doing for a while is formalised
into a structured product – vessel IT support.
Local Expertise: Long Beach
Whether you call it a bonnet or a sock, it’s sucking ships’
emissions out of the air.
Local Expertise: Qatar
Another warehouse project is launched, this time in the
booming emirate of Qatar where the need is acute.
Staff News
The number of newcomers we welcome in this issue
reflects the rapid growth of the Group.
That’s Entertainment
Dinner in Aberdeen, exhibiting in Bali, a staff party in
Kuwait, cricket in Chennai, boogying in San Juan, it’s all in
the cause of ISS.
Notice Board
More charitable efforts recorded – and Sasha has a
brother.
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www.iss-shipping.com
ISS REPORTER • ISSUE 9 • SEPTEMBER 2008
LEADER
Budget season is here
Dear Colleagues,
A warm welcome to edition number nine of the ISS Reporter.
I trust most of you have enjoyed a well deserved summer holiday together with your
families.
It is hard to believe that September is just around the corner and that in a month’s time we
will all be embroiled in operational and financial analysis in preparation for the 2009 budget
presentations.
All budgets require a starting point and whilst some companies use the “zero budget”
methodology, at ISS we use the 2008 actual and estimated results to establish the 2009 budget.
I am pleased to confirm that the 2008 year-to-date results are ahead of expectations and we
have, despite major strikes, geopolitical disturbances and civil unrest in important areas of
operation, been able to compensate by excellent performance from other areas and streams.
We are in many respects setting a benchmark which in turn results in raising the bar another
few notches so we have to be prepared for and expect a 2009 that, as far as challenges are
concerned will, at best, be on par with 2008.
On a macro economic basis 2008 has seen a continuation of the 2007 demands for transport
which in turn have influenced the micro economic situation with regards to supply and
demand - not only of tonnage but also human resources - so it is our intention to continue to
provide a range of services that will address most of these issues through value and innovation.
This is fully in line with our strategic objective and goals but once again I raise the issue in
this column in order to ensure that we all do our utmost to meet the various key performance
criteria highlighted in your individual strategy plans.
It is clear that we are not just going to be faced with economic challenges in relation to
rising inflation in some of our key operating theatres, but also an ever increasing attempt by
players within our own sector to gain market share based on price alone irrespective of what
long term damage that may cause. It is with regret that we observe that there are still
companies that will jump on that bandwagon without the slightest concern as to how our part
of the industry will continue to keep up with the increasing demand for better technology and
education if remuneration is below cost.
Whilst this will inevitably lead to us not participating in some of the business opportunities
offered, we will not compromise our future in return for short term gains and it is our intention
to continue to deliver a first class service for a fair and reasonable financial return.
During the second half of 2008 we have already signed a number of large contracts. We
have opened offices in Ghana, Libya, the Bahamas and South Africa, and our investments in
warehousing and container depots are providing the expected financial returns.
It is very encouraging to see that all our business streams individually are performing above
expectations and that a number of our NGPs are gradually becoming part of our day-to-day
revenue generators.
2008 bears all the hallmarks of becoming another record year for ISS and I am sure that
together we can finalise a budget for 2009 that will become as successful as 2008 whilst
continuing to build on the foundations of our core business, new initiatives and a cost base that
underlines that we can deliver a service to our current and future customer base based on both
value and innovation.
Thanking you for all your hard work and dedication.
Claus Hyldager
Group CEO
SEPTEMBER 2008 • ISSUE 9 • ISS REPORTER
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ISS Rep rter
Issue 9 • September 2008
MICROSITES: WINDOW ON THE PORTS
ORIGIN ENERGY
Page 9
EDITORIAL
INCHCAPE SHIPPING SERVICES
COOK’S CORNER
Page 14
VESSEL IT SUPPORT
Page 18
Cover: Microsites - some of the ports ready
for the roll-out
Focus on
the Ports
Editor
Nick Elliott
Editorial & PR Coordinators
Head Office
Donna Noble
Europe/Africa
Manu Willems
Middle East/
South Asia
Bhavna Lakhiani
Asia Pacific
Darrell Wee
Japan
Yasuhiko
Tsukamoto
Australasia
Annie Peterson
North America
Linda Clayton
South America
Cecilia Fara
Design/Production:
Dave Blake
Printers:
Holbrooks Printers Ltd., Portsmouth
ISS Reporter is published by:
Inchcape Shipping Services
5/7 Lakeside Business Village
Fleming Road, Chafford Hundred
Essex, RM16 6YA UK.
Email: [email protected]
Tel: +44 1375 484900
No part of this publication may be
reproduced in any form without the
written permission of the publisher.
© Inchcape Shipping Services
4
When the first ISS Reporter was published two years ago, there were some who feared we
would run out of stories after a couple of issues. Although I confidently predicted this wouldn’t
happen, I nevertheless felt a nagging anxiety at the time, in case their prophesy was realised.
Today, as I drag and drop more emails into the Issue 10 folder of my Outlook having long
closed off this current Issue 9, I wonder why I ever worried. I sometimes almost wish there was
less material – almost but not quite. The odd story gets spiked but usually because it’s not
suitable rather than due to a shortage of space. More commonly though, I do have to reduce
the wordage of a story and Dave Blake, our brilliant designer, is forever reducing the size of the
photos to make room for more text.
This is good. The 3,200-plus ISS staff have taken ISS Reporter to their hearts and show great
enthusiasm in contributing to its pages with tales from around our extensive network. I even
get the odd email correcting a typo, though it has to be said that Donna Noble does a superb
job of proofreading before we go to press. The circulation is also growing steadily as we reach
more internal and external customers across the world – another task managed by Donna.
At which point I must make an apology to all those whose emails have not been actioned as
promptly as they should have been in the weeks when the magazine is in its pre-press phase
every quarter. Fortunately though, I have able assistance in the form of Sheila Armstrong who
ensures nothing slips through the net.
This issue’s cover story by Web Content Manager, Suzy McGregor, describes the build-up to
the launching of the first ISS microsites. Suzy has led this project creating the Microsite Manual
and guiding port managers and their staff through the development process. These ‘windows
on the ports’ have been in the planning for some time and it is very satisfying to see them
finally on the launch pad. The microsites offer an excellent platform for the ports to not just
parade their services but provide invaluable information about their port, its trades,
commodities, regulations and facilities.
Elsewhere in this issue, a year on from our acquisition of OMS, there are a number of stories
from Australia illustrating just how well the business has now been integrated. The unflagging
assistance of Australasia PR Coordinator Annie Peterson, as well as RMD Royce Brain, in pulling
these stories together is much appreciated.
There was no room for an Unsung Heroes feature in this issue’s Staff News, so this time I
would like to nominate the Communications Team – Dave, Donna, Sheila, Suzy, Annie and all
our other PR Coordinators pictured opposites, for this title.
Our Vessel IT Support product is described by its manager, Will Reynolds. This service is
already established. Indeed, over the past few years we have frequently provided IT support to
ships on a local level and it was the success of this that prompted its formation into a service
with its own structure and brand.
David Cook focuses on Health & Safety in Cook’s Corner. Cargoes, ships and the ports and
terminals they load, discharge or repair in can be dangerous environments. Accidents happen
and the cases in Cook’s Corner remind us of the need to be diligent both on board and ashore.
One of our Local Expertise stories in this issue describes how, with a little help from Greg
Pawlak’s team in Long Beach, our principal Tokyo Marine’s GINGA MERLIN became the subject
of an important experiment showing the capping and collecting of pollutants from the ship's
auxiliary engines and boilers by use of a huge ‘bonnet’ over the funnel. California suffers serious
air pollution but is developing leading edge technology to find workable solutions and it’s
good to see ISS playing its part in this work.
Nick Elliott
Editor
AROUND THE NETWORK
Presentation of the Queen’s
Colour to the Royal Fleet Auxiliary
■ Alastair and Piers are introduced to HRH The Earl of
Wessex by Commodore Bob Thornton, RFA
Friday 18th July was an historic day for the
Royal Fleet Auxiliary (RFA), when His Royal
Highness The Earl of Wessex, who is the
RFA’s Commodore-in-Chief, presented the
Service with the Queen’s Colour on behalf of
Her Majesty The Queen.
The Queen’s Colour (which is a flag) is an
important symbol of respect to a military
Service to acknowledge heroic deeds and
battle honours, and it was being presented
to the RFA for the first time in its 103-year
history. It is also the first time the Queen’s
Colour has been presented to a noncombatant maritime Service.
The RFA’s main task is to supply warships
of the Royal Navy at sea with the fuel, stores
and ammunition they need to remain
operational. It also provides aviation support
for the RN, together with amphibious
support and secure sea transport for the
British Army and its equipment.
ISS was honoured to be invited to attend
the ceremony, and was represented by
Alastair Roff and Piers Edwards. The
ceremony took place on board RFA LARGS
BAY, one of the RFA’s latest class of Landing
■ HRH The Earl of Wessex inspects the Parade
Ship Dock (Auxiliary) vessels, alongside the
historic HMS VICTORY jetty in Portsmouth
Naval Base.
Some 600 guests witnessed a parade
consisting of members of the RFA, the Royal
Navy, the Royal Logistics Corps, and the
Royal Marines Band. After HRH The Earl of
Wessex had inspected the parade, there was
a short service to consecrate the Colour
before it was formally presented. A fly-past
by a Royal Navy Lynx helicopter brought the
proceedings to a dramatic conclusion.
After the ceremony, Alastair and Piers
had the privilege of being introduced to
HRH the Earl of Wessex by Commodore Bob
Thornton, RFA, and had the opportunity to
explain the role ISS plays in supporting the
global deployments of the RFA’s ships, and
the men and women who sail in them.
ISS Middle East & India recently held team
development training events across their region.
Commenting on the Oman exercise, Jim Robb
said: “Spread over two days it was great fun and
gave staff a chance to learn team working skills
in a fun but challenging environment quite
different to any course we had attended before.”
The visit of the Queen to HMS
ILLUSTRIOUS in Istanbul provided the
opportunity for some useful publicity
and gave our colleagues Yavuz Tarku
and Murat Cicekcisoy of ISS Turkey
(pictured here in evening dress but not
the kilt) with an invitation to a reception
in honour of Her Majesty on board.
USCGC EAGLE visited Mazatlan, Mexico,
where ISS attended, as part of her annual
world tour. A reception was held on board.
5
AROUND THE NETWORK
Busy cruise calls illustrate local expertise
GREATSHIP AMRITA is an Anchor
Handling Tug Supply (AHTS) vessel
currently undergoing an upgrade at
HEISCO in Kuwait prior to deployment on
the Saudi Arabian East coast under Saudi
Aramco charter. ISS Kuwait are agents.
■ Our Dubai Cruise Team on target onboard C. COLUMBUS
ISS was contacted by local underwriters
to attend a loading survey of
MUSSARRAH, a wooden hulled luxury
yacht built in Sur, Oman. The carrying
vessel, the semi-submersible CONDOCK V,
was submerged by ballasting. The yacht
was positioned for float-on and winched
into position following which CONDOCK
V was deballasted. The yacht was then
meticulously secured by the ship's
experienced crew. The yacht was safely
floated off at her destination - Aqaba.
ISS’ Jim Freeman supervised the largest
loading operation ever carried out in
the port of Ponce, Puerto Rico.
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C. COLUMBUS with 336 passengers and a crew of 175 berthed at Dubai’s Port Rashid
Cruise Terminal recently. 276 passengers disembarked, 273 embarked and there was a
crew change of 22 crew leaving the vessel and 23 joining.
Meanwhile the EUROPA arrived Dubai with 328 passengers and 277 crew. A
passenger exchange amounted to 296 passengers disembarking and 329 passengers
joining whilst 32 crew signed off at Dubai with 27 crew joining.
A brief ceremony was held with ISS Marine Service Dubai and the ship’s Master
exchanging plaques. And a familiarization tour for ISS staff from Finance and Commercial
was also arranged on C COLUMBUS. The two calls present a fine case study illustrating
why a good agent is worth his weight in gold.
The COLUMBUS C’s managers had arranged for six reefer containers with exotic
provisions for the passengers to be delivered at Dubai, but the carrying vessel was delayed –
presenting a challenge for our cruise team to arrange the discharge, complete clearance
formalities, transport the food containers from Jebel Ali Port to Dubai, unstuff the containers
and deliver the sensitive supplies to the vessel before her scheduled sailing time.
Our office coordinated with the reefer carrier’s agent arranging priority discharge of
the reefers, arranging with the port authority a special port to port transfer of the
containers and arranging enough additional gangs and equipment at the cruise terminal
for speedy unstuffing and delivery to the C.COLUMBUS.
The ship’s Hotel Inventory Controller who was coordinating the whole operation from
the vessel later wrote to Andrew Monteiro, ISS Supervisor: “I would like to thank you for
your kind cooperation and assistance which made our two stays in Dubai successful
again. Even with our troubled container story, everything went well. To be honest, I was
not really thinking it would run that smoothly.”
Meanwhile, a few hours prior to EUROPA’s arrival our Supervisor had a call from the
ship with the news that a passenger had passed away. Being a public holiday in Dubai,
the challenge was to arrange necessary clearances from all concerned to maintain the
ship’s scheduled departure. An emergency medical evacuation of another passenger was
also needed. All this was promptly attended to by the Cruise Team and special thanks
given to Andrew, Manish and Tahjuddin in the ship’s Quality Report.
AROUND THE NETWORK
ISS Piraeus has been appointed as agent for various port and island
calls for the Cruise Yacht REVERIE. Although we handle close to 1,300
cruise calls in Greek waters every season, it was the first time we have
handled a yacht. The ‘connection’ was that the yacht’s skipper used to
be Master on the Wind Star vessels and was a big fan of ISS and
specially John Efstathiou, Senior Ops Cruise Officer.
The first Kubota Valve Users’ Conference, sponsored by ISS Machinery
Services, Japan, was held in Al Jubail, Saudi Arabia with some 50
attendees from the end-users who are mainly maintenance and
technical people working within the petrochemical complex in Saudi
Arabia, operating Kubota CATOFIN reactor valves at their plant site.
Kubota Corp is one of the leading manufacturers in Japan with a
wide range of industrial and agricultural machinery. The Plant
Machinery Department under ISS Machinery Services in Japan has
been acting as exclusive export agent for the Valve Division of Kubota
Corp for many years. Nine representatives from both Kubota and ISS
Machinery Services attended this first conference to listen to the
users and provide technical and commercial advice.
ISS Award to Joanna
The call of the STANISLAV YUDIN at Sohar was another challenge of
the kind ISS faces every day: arranging visas for 42 joiners, hotel
accommodation at Muscat, transfers from hotel to ship 270km away,
storage of ship’s equipment, various repairs and more in just two days
with support from staff and subcontractors. The vessel’s mob/de-mob
operation was duly accomplished with our subcontractor’s
technicians working round the clock to complete an entire repair and
maintenance schedule for the ship’s fire and safety equipment. The
Master commented: “The agent managed to accomplish all our
services requirements in the limited time we spent at Port Sohar.”
Koolan and Cockatoo Islands are home to remote ports well off the coast
of Broome, Western Australia, that load iron ore for discharge usually in
China. Access for ISS to the islands is by light aircraft. Cockatoo used to be
home to the Alan Bond resort before being handed back for mining
operations. The ship loader is fixed so vessels must warp from hatch to
hatch to load. Broome is a relatively new office for ISS and the staff there
want us to know the kind of interesting work they are undertaking.
■ Joanna Cubbage and
(inset) ISS’ Alastair Roff
presenting the ISS Trophy to
Commander Ian Pethick
A Royal Naval Reservist (RNR) from Stonehaven in Scotland has been
presented with the Inchcape Shipping Services Trophy as the top
student during her professional training at HMS Raleigh. Acting Sub
Lieutenant Joanna Cubbage joined the Royal Naval Reserves (RNR) in
May 2006 and is a member of HMS Scotia, the Rosyth based Reservist
unit. The award recognises Joanna as the student who achieved the
highest standards during her two week preliminary logistics course at
the Defence Maritime Logistics School (DMLS). The course prepared
Joanna to work in a forward logistics post controlling the movement
of personnel, mail and cargo between the maritime forces on
operations at sea and ashore. The 30-year-old underwent her training
as an Able Rating in June 2007 and since then has been promoted to
the Officer Corps. In civilian life Joanna works as a civil engineer.
The RNR is an integral part of Britain's naval forces, comprising a
corps of some 3,250 men and women who train in peacetime to
enable the Royal Navy to meet its operational commitments in times
of stretch, crisis, tension and war.
7
AROUND THE NETWORK
The ISS Team successfully assisted shippers and Kuantan Port to
commission new lines loading on the STOLT INNOVATION which
loaded 5,400 tonnes of Esters (LCE + MCE + HCE). 1.5 days of
demurrage were avoided as a result and the shipper, FPG (Felda
Procter Gamble) commented: “I am very pleased to share the final
update on our POB export line extension project. All products on
spec. Team took 31.5 hours (from vessel berthing to sailing) vs 25.5
hours for additional sampling checks and hose connections. This will
not be possible without contribution from all teams involved. THANK
YOU ALL for making this happen.”
Rotterdam welcomed members of the ISS Offshore Team for a groundbreaking workshop. The purpose of this inaugural session was to bring
together for the first time all ISS colleagues engaged in the Offshore
Initiative (part of Group Business Development) to provide an update
on our progress to date, outline our overall strategic plans, identify and
share best operational practices for delivering service excellence,
discuss key sector trends, analyze recent successful case studies and
review future targeting. During the visit the team also took the
opportunity to host an evening reception for local clients and paid a
visit to the headquarters of SMIT where they were very kindly given a
guided tour of their facilities by the SMIT management team.
Dan Whysall commented: “The Offshore Team is unique in its
diversity, expertise and range of individuals from around the ISS
network. This workshop has been a great way of gathering, focusing
and sharing that expertise, knowledge and ideas and which I am sure
will give us added momentum in our drive to further strengthen our
profile in this fascinating and specialized sector.”
8
Government Services – South West Asia Team has won the first ever
landside military contract in Abu Dhabi providing start-up support for
the French Armed Forces. Duration of the contract will be one base
year with four optional extension years. Scope of Work will cover
purchase of furniture and IT equipment, rental of vehicles and heavy
equipment, cleaning services and provision of personnel. As part of
the award briefing the client is interested for ISS to offer other
services such as laundry, port-a-cabins, fuel, etc. This contract will now
open doors for ISS to enter the Al Dafrah Air Base at Abu Dhabi. We
also expressed our interest for a regional Husbanding Services
contract with the French Navy and were informed that with the
coming of the new DA, the bidding process will change.
The team worked against strong competition including French
companies had a perceived advantage. The evaluation panel was of
the opinion that ISS had submitted a very professional technical
proposal which gave the customer a secure feeling that they will be
served by an organization with a professional approach, strong track
record and most importantly, financial stability and global presence.
Thanks to Marc Daly, Melroy D’cunha and Armel Rolland who
worked together to put forward a winning bid. There were many
difficulties such as time, a broad spectrum of services and material
that needed costing. The solicitation was issued in French which
needed to be translated into English and after completion, back into
French. We also appreciate the support of Manoj Nayyar and Shihani
Mohamed of ISS Abu Dhabi.
ISS Port Captain, Jordan Lee, explains LNG cargo operations onboard
to a delegation of visiting officials from Beijing. ISS China has handled
over 80 LNG port calls since China and Australia signed a shipment
agreement at the opening ceremony of Guangdong Dapeng LNG
terminal in 2006. Our port captain stays on board to assist the Master
and coordinate between ship and shore throughout the whole cargo
operation – a service unique to ISS.
AROUND THE NETWORK
The growing ISS family
The newest Arleigh Burke class guided-missile destroyer, STERRET, was
commissioned at a ceremony in Baltimore, and entrusted to the care of
ISS Baltimore as agents. The 54th Arleigh Burke class destroyer is a
US$1.3bn multi-mission ship that can conduct a variety of operations,
from peacetime presence and crisis management to sea control and
power projection, in support of the National Military Strategy. STERRET
is capable of fighting air, surface, and subsurface battles simultaneously
and contains a myriad of offensive and defensive weapons designed to
support maritime defense needs well into the 21st century. Four gas
turbine engines power the ship to speeds in excess of 30 knots.
JCG KOJIMA, a training ship of the Japan Coast Guard Academy, called
at Fells Point under the care of ISS. The call was hosted by Sail
Baltimore whose mission is to promote sailing and maritime tourism
in the region. She was on a worldwide training cruise for cadets of the
Japan Coast Guard Academy.
ISS has partnered with leading New
Zealand agency, McKay Shipping, to form
ISS-McKay Ltd. The announcement
followed hard on the heels of ISS’
acquisition of Adsteam Agencies
Tauranga Ltd (AATL) and Ports and
Shipping Services (PASS).
“We have pooled our businesses and
ISS-McKay Ltd will perform all the
operations of ISS in New Zealand as well as all bulk, tanker and
cruise operations of McKay Shipping and its associated
companies,” explained ISS Regional Managing Director for
Australasia, Royce Brain. ISS will have a controlling share in the
new company with McKay Shipping's Managing Director, Craig
Harris, taking on the MD's role for ISS-McKay.
ISS has opened up in Nigeria. The new
offices, located in Lagos and Port
Harcourt, are managed by Noel Holland.
The new company is a joint venture
between ISS and Union Maritime Ltd, a
UK-registered shipowner with a well
established operating base in Nigeria.
Allan Vermaak, ISS’ Regional Director,
Africa said: “By joining forces with Union
Maritime we benefit from their 20 years experience of
operating in Nigeria and from their strong relationships with
both local authorities and with local customers.
ISS will share waterfront office space with Union Maritime in
Apapa Lagos and we have taken on some of their key
personnel who are now undergoing further training to ensure
we service our customers to our global quality standards.
ISS Nigeria is servicing all ports and terminals across the
country through a head office in Lagos and a branch office in
Port Harcourt. The company has been launched with an initial
staff of 17 in Lagos and 10 in Port Harcourt.
RMD Lars Westerberg announced
the further expansion of the North &
Central America region with the
opening of two ISS offices in the
Bahamas – Freeport and Nassau.
We have a staff of ten under the
management of David Hall, and expect
to expand in the coming months as new
business develops.
9
THIS IS MY JOB JUSTIN DURANT
After completing his accounting studies in Adelaide, Justin Durant was offered a job
with Patrick Agencies - on Friday 13th May 1988. The date proved to be an auspicious one
as this was the start of a long running commitment to the industry he loves.
Today he manages our office in Mackay, Queensland.
Patrick Sleigh Shipping Agencies, as it
became, saw Justin’s potential and he
moved from freight clerk in Adelaide to
traffic officer in Mackay. That was in 1992
and in 1998 ISS took over the firm’s agency
operations from owners, Howard Smith.
“As the years went by and I gained
experience, I decided another challenge was
on the cards,” says Justin. “In 2002 ISS was
appointed as Queensland Sugar’s agents.
Townsville office was looking for a Traffic
Officer and I decided to apply. I left Mackay to
take up this new position although it was a
difficult time as I had to leave my family behind
but we eventually settled into Townsville.”
Then last year when former Mackay port
manager Peter Dunn left to pursue other
interests, Justin was offered the job. “I am
enjoying every moment of the challenge,”
he says. “I have now been with the company
20 years and look forward to continuing this
role for one of the busiest ports in Australia.”
Like all port managers, Justin’s job has
not been without its challenges. He recalls a
bulk carrier running aground inside the reef
heading towards Torres Strait en route to
discharge coal in India. “This was the most
challenging of them all, arranging salvage
tugs and seeing to the many other urgent
requirements in such a crisis including
ensuring that Government officials were
fully informed.
Then there was the vessel at Dalrymple
Bay one New Years Eve. “On berthing the
terminal supervisor noticed water coming
from the ship's side between holds 3 and 4
from a one metre long crack. If she hadn’t
had ballast water in No.3, the crack would
have gone unnoticed and become a bigger
problem once she was part or fully loaded
with the risk of her breaking in half on the
berth. The Owners decided to shift her to
■ Mackay Harbour – a wide variety of calls and cargoes
10
■ Justin Durant: “I am enjoying every moment of the challenge”
Brisbane for urgent repairs and we were
praised for our efforts in ensuring the best
solution was found promptly.
“Then this February when Mackay was
devastated by floods, the office was
inundated but with the help of staff who
could reach the office, we were up and
running again within 24 hours, because
shipping never stops!”
Justin says what he enjoys most is seeing
the various cultures and dealing with
foreign Captains and principals to ensure
that all requirements are met. “No two calls
are the same. These different challenges
every day are the most exciting part of the
job, especially now, as Manager, passing on
the knowledge to the new staff. I find this
very rewarding when I receive appreciative
comments from outside the company from
principals and others in the industry.
“The Mackay office has 14 staff and all
are excellent to work with. We also handle
Dalrymple Bay and Hay Point for coal,
Whitsunday Island for cruise vessels and
Mackay for various cargoes such as raw
sugar, petroleum, molasses, ethanol, fertiliser
and grain.”
The office handles around 55 calls a
month at both the coal terminals. “The staff
must travel long distances all hours of the day
as ships do not stop for anyone,” says Justin.
“We must avoid the wildlife especially at
night, and particularly in the snake breeding
season when we see pythons almost reaching
from one side of the road to the other.
Cruise ships are attended at anchorage off
Airlie Beach, north of Mackay. “We handle
around 30 calls a year in our summer months.
They can be challenging as we have to ensure
the Great Barrier Reef Marine Parks Authority
Permit, Customs and Quarantine forms are all
in place prior to arrival. The planning process
of cruise vessels in this region starts two years
prior to arrival to ensure the anchorage
position is secured in time as the Whitsunday
Islands is a popular area.
Mackay Harbour with its broad mix of
cargoes offer staff some variety from
handling coal ships day in / day out.
“Mackay Harbour is the most challenging of
all our ports as the agent is the actual
shipper and cannot rely on terminals
advising us when vessel should berth or sail
as is the case at the coal terminals.
Justin is married with two daughters. The
family, in true Australian style, enjoys a wide
range of interests from martial arts to
fishing, music to golf. Justin joins in – when
he has the time.
CUSTOMER CALL ORIGIN ENERGY
Controlling the Supply Lines
Origin Energy was formed in 2000 as a result
of the demerger of Boral Limited; the
Company’s business can be traced back to
the 19th century. Boral itself began in 1946
as Bitumen and Oil Refineries (Australia) Ltd.
Today, as Origin, it is active in a number of
energy sectors including oil and gas
exploration and production; retail (over
three million retail customers of gas or
electricity in Australia, New Zealand and the
South Pacific); and gas transportation and
distribution. The firm is also active in the
renewable energy markets - specifically
wind farms, solar cell technology and
geothermal power.
Origin Energy operates a fleet of owned
and chartered pressurized gas carriers
ranging in capacity from 2,300 to 5,000 cu
metres carrying LPG around the region.
Between them the ships make some 500
port calls a year, over half of which are on
Australia’s eastern seaboard with the balance
at New Zealand, PNG and Pacific Islands
ports. Load ports are in Botany Bay, NSW, at
storage facilities supplied from Saudi Arabia,
and at the Westernport gas plant serving the
Hastings gas fields in Victoria.
The purpose of its LPG operation is to
provide LPG to communities where demand
can’t be met by shore-based refineries due
to logistical difficulties. The Pacific Islands,
for example, were formerly only supplied
with domestic size cylinders and it is only in
■ One of Origin Energy’s pressurised gas carriers, PACIFIC GAS, in Sydney Harbour
the last few years that Origin has started
serving these communities with their
specialised carriers.
“Now the Company has control of these
supply lines, explains LPG Inventory
Manager, George Tanevski, “meaning we can
divert or redirect to meet supply and
demand requirements. It’s a risk-based
approach.” In future Origin is likely to move
towards a combination of LPG and LNG as
the latter becomes more competitive. DME
(Dimethyl ether) is another product that is
being evaluated. The business is very much
about meeting the needs of the community,
the LPG being used to power
airconditioning units and for heating,
cooking and automobile use.
In some ports Origin has its own agents
but in eight Australian, four PNG and one
New Zealand port, ISS handles all calls.
Providing energy security
Due to a refinery shutdown in Brisbane earlier this year two ISS
principals, Origin Energy and Geogas, teamed up and positioned a
Very Large Gas Carrier (VLGC) in Moreton Bay anchorage to provide
LPG security for Australia, New Zealand and the Pacific Islands.
The VLGC loaded in Ras Tanuara, Saudi Arabia - currently the
largest LPG export facility in the world. This Ship to Ship (STS) transfer
was the first of its kind to be carried out with such a large vessel in
Australia. The VLGC had a cargo of 44,000 tonnes of Propane on board
which was transferred to Origin Energy owned and chartered vessels
loading off the VLGC to ensure local markets were supplied, which is
especially important as the demand for LPG rises over the winter
months. The VLGC was later replenished with another 23,100 tonnes
of Propane by the BW RACHEL which loaded out of Westernport,
Melbourne. A total of 41 STS operations have now taken place.
Planning for the operation started in early March between ISS,
the Brisbane Harbour Master, Port Security, safety officials, Customs,
Origin, Geogas as well as the ships’ Masters. Inchcape’s Craig
Jackison (Deputy National Operations Manager), Vincent
Abendanon (ISS’ Origin Energy Coordinator) as well as Daniel Van
■ The STS transfer operation
Vliet (Brisbane Port Manager) were heavily involved from day one.
“A high degree of co-ordination was necessary to make this project
a success,” says Craig, “and special thanks must go to Daniel for the
amount of time and effort he put into the project.”
Both Origin Energy and Geogas have expressed their appreciation
with the excellent level of service ISS continues to provide.
11
ISS MICROSITES
Web Content Manager, Suzy McGregor, reports on the microsite programme and
how she has been developing this important initiative across the Network.
A Window on the Ports
ISS is well-known within the maritime
industry as a global organisation and, thanks
to the efforts of staff in local offices and the
structures put in place for QA & HSSE by
Group Operations, one which provides a
consistently high quality of service across all
our locations.
It is however important to remember
that the results we achieve and success we
enjoy are largely dependent on the staff in
each of our locations in terms of their own
skills, personalities, expertise and local
knowledge. Each individual within our
organisation has something different and
unique to offer.
In the same way it is important to
remember that each individual office also
has its own “personality” as does each
individual port. Although branding,
■ Suzy, Vishu and Viswa in Chennai
12
structures and procedures are consistent
throughout the organisation, each office still
has its own “special something” to offer our
customers in terms of information on what
they specialise in and on the unique
features, services and characteristics of their
particular port, their country and its culture.
For the benefit of our principals
It was with this idea in mind that we decided
to create a microsite for each individual port
office where ISS has a presence. This gives
each office an opportunity to showcase and
draw attention to its own particular
specialities and areas of expertise for the
benefit of our principals.
The process started at the beginning of
this year and involved the Chennai-based
IDC website team of Vishu (Vishwanath Iyer)
Viswa (Viswanathan Vaithinathan) building
a set of easy to use templates which each
office could access online in order to build
their own microsite. Each office nominated
one, or in the case of larger offices, two
microsite editors who would work with the
Port Manager and other staff to create a
personalised mini-website, or microsite, for
their office.
Each microsite editor was provided with
a URL and a manual in order to complete
their microsite and each addition to the
microsite is approved by the Web Content
Manager as it is uploaded.
Every microsite has the same number of
standard pages: Home, Services and Ports,
Talk To, Map, Organogram, Contact Us,
Useful Links, Photo Gallery, Document
Library and Holiday Calendar. In addition
there are News and Careers pages which
only show in the side navigation if there is
anything contained within them.
Much of the information for each port
office is extracted from the Port Directory
(Services and Ports, Talk To) but on pages
like Home the port office has the
opportunity to be a little more creative and
enter their own prepared text explaining
what is different and unique about that
particular office and what its particular
strengths and areas of expertise are. In
addition, each office has to provide a
selection of photos for a banner montage.
Each office also has the option of adding
up to four additional pages to the site to
further explain and highlight what they
specialise in, in a particular location. Fujairah,
for example, has a page dedicated to the
aggregates industry as that is a major source
of business for them and an important local
commodity. Similarly offices in Malaysia
might choose to add a page explaining their
expertise in the palm oil trade.
The photo gallery can be used to upload
images of staff at work in the port
environment, aerial shots of the port or
images of vessels working in the port. Offices
can use the document library as a repository
for manuals or frequently used forms which
might be of value to our principals.
ISS MICROSITES
■ Clockwise from top left: Panama City, Valparaiso, Istanbul, Singapore . . . some of the ports whose microsites are ready for launching
The holiday calendar can be populated
to include local holidays which are variable
and therefore not widely publicised but
which might still have an impact on a
visiting vessel and her crew.
Useful Links
The Useful Links page allows each individual
office to add links which might be useful to
the master of a vessel and his crew or
anyone planning a visit to the port and
surrounding area.
Once the page templates had been built
and tested by the Web Content Manager
and the website team at IDC, three sample
microsites were built – Singapore, Fujairah
and Piraeus. The microsite editors’ efforts in
these locations and their feedback have
been very valuable in ironing out any
teething problems in terms of the user
interface and also gave us new ideas on
how best to tackle other issues.
Once the first three “prototype”
microsites had been checked, the links to
these were circulated to the Regional
Managing Directors for their comments and
they were asked to suggest which offices in
their region should be approached first for a
microsite in the roll-out process. The first
phase of microsites has involved 50 offices –
16 microsites are now deemed complete
and are awaiting Senior Management
approval prior to upload and launch.
It has been interesting to see how
different offices have approached the
project and managing the approvals
process has been a pleasure, seeing how
much effort the microsite editors, with the
support of their colleagues have put in.
User Friendly
It has also been pleasing to see that the
system built by IDC for creating microsites is
so user-friendly. It was hoped at the outset
that anyone with basic IT skills would be
able to create a microsite and as usual we
were not disappointed. In fact, hardly any
additional support has been needed. Also,
we have seen that, provided the office had
all the images and documents to hand, a
microsite could be created in a day or less in
some cases. It will of course be up to port
offices to maintain the microsites going
forward so it will be an ongoing process
with the opportunity for offices to add to
and enhance their sites in the future.
The second phase of the rollout of the
microsites will start shortly. I will be
approaching a further twenty offices –
divided by region and as selected by the
Regional Managing Directors – and asking
them to prepare for the exercise by collating
images for making into montages,
organograms of their office staff, documents
for inclusion in the document library and
photos for the photo gallery. The more the
offices have ready in preparation the easier
and more enjoyable the process of creating
a microsite will be. Ideally, with the
cooperation of the offices concerned, we
should have the next 20 microsites
uploaded by the end of October.
13
QA & HSSE
Cook’s
CORNER
Dave Cook,
Director – Global
QA & HSSE, is based
in Portland, Oregon
“Safety First” is a phrase painted on the
superstructure of tankers and other ships
too. It is a reminder to keep safety and safe
practices at the forefront of all activities in
the area of ship and terminal.
Most people pass by these safety signs,
exit signs, eyewash and wash-down stations,
evacuation direction signs, dangerous cargo
placards and wind direction indicators
without giving them too much thought or
even remembering them once seen. That
complacency is hazardous and could be fatal.
All staff members attending ships or
transiting terminals are reminded to make
an extra effort to look for, read, follow and
remember these items while on a facility or
at a ship. Accidents and incidents are
infrequent, but when they do happen they
occur in an instant. Personal awareness of
your surroundings could save your own life
and mitigate or prevent injuries.
14
Focus on
Health & Safety
Beyond these signs, there are usually
activities or issues in the marine
environment that are also signs that alert
people to be cautious. Vehicles in motion
(cars, trains, forklifts, trucks and chassis,
cranes, straddle carriers); working overhead
loads; the connecting or disconnecting of
hoses; mooring operations; swinging cranes;
low overheads; tripping hazards; slippery
docks and decks; and people in hazardous
materials suits or other personal protective
equipment (PPE) are all signs that, while not
painted with letters, nevertheless paint a
picture that says extra caution is warranted.
Sight lines when transiting terminals are
often minimal due to stacked cargoes and
other equipment. Equipment operators
cannot see clearly everything that may cross
the path of their machinery, so staying well
out of their path, in all directions, is key to
avoiding an accident.
Cargoes do not always need to be
considered hazardous to be a safety
concern. Corn dust on deck would not seem
to be a hazard, but it can make the deck and
companionways (stairs on a ship) extremely
slippery. The same could be said for crude
coconut oil inadvertently tracked across the
deck by the crew’s boots after they have
been cleaning a tank. It only takes a small
amount of these two materials to sufficiently
lubricate the deck surface and cause a
slipping hazard.
Recent Case Studies
An incident occurred on a ship in Florida in
May where three dock personnel died due
to exposure to a container loaded with
argon gas cylinders, one or more of
which was leaking. The container had been
loaded during the night shift and the ship’s
crew reported to the Captain that they felt
dizzy when near or passing by this
container. The Captain asked the terminal
to remove the container from the ship the
next day. A dock supervisor then went to
investigate the situation and when he
was near the suspect container he collapsed
and died.
Two more dockworkers attempted to
rescue the supervisor holding their shirts
over their faces. Both of these men also
collapsed and died. After this, properly
trained and equipped personnel entered the
area to recover the three bodies and stabilize
the situation without further loss of life.
The second two men were heroic and
courageous in their efforts to save their
colleague, but in the end their loss of life
added unnecessarily to an already tragic
situation. The lessons that can be learned
from this incident are:
● Argon is an inert gas that is not
considered toxic or one of the more
hazardous gases and yet it still affected
the ship’s crew and killed three people
when it leaked
● Argon displaces oxygen in air and can
cause death due to asphyxiation when in
confined or poorly ventilated spaces even
though it is not considered toxic
● Other “non-hazardous” gases can be
harmful too under the right circumstances
● When a leak of any material, solid, liquid or
gas is detected or suspected, personnel
should evacuate upwind to a safe area in
the ship or at the facility until the area is
designated safe for transit by properly
trained and equipped authorities
● Pay attention to your surroundings and
know your options for exiting the area
safely
● Wear the proper PPE when the job task
justifies it
● Pay attention to the wind direction
● Use wash down stations and/or eyewash
stations if necessary
QA & HSSE
● If you see personnel down, the best way
you can help them and others is to
evacuate the area to a safe place, warn
others, and then call for properly
equipped rescue personnel at a location
where it is safe to do so
● Do not become a dead hero.
Another incident occurred in late June.
One of our staff in Lyttelton, New Zealand
was attending the departure of a ship on
the wharf when one of the mooring lines
under strain parted and subsequently killed
one of the linesmen. Our staff member was
in close proximity to the unfortunate
linesman and witnessed the event, but our
staff member was not injured.
Mooring lines during docking and
undocking are often strained to their limits
as the ship surges one way or another along
the dock or pier face. All personnel should
be reminded to stay well clear of all
mooring lines under significant or changing
when they are near and around mooring
lines under strain.
Summary
strain. The recommended distance is three
times the length of the longest line section
you can see. This also includes parking near
the ship's side during the mooring
operation. The average vehicle will not
provide sufficient personal protection from
a parted mooring line.
Please convey this information to your
teams and remind them to remain alert
The first incident did not involve our staff or
a ship we were handling and the second
was a near miss for our staff member, but
the linesman died. These incidents are sober
reminders that all of our personnel
attending ships, when we are on the dock or
ship's deck, need to be keenly aware of their
surroundings. This heightened sense of
awareness should result in taking
appropriate measures that will ensure
personal safety when a hazardous situation
or a potentially hazardous situation is noted.
Conclusion
It’s always important to take a moment to
review our Environmental, Health & Safety
Plan, especially the Safety Rules. Until next
time…stay alert and aware.
LEGAL EAGLE
Once again we turn, with their kind permission, to the pages of ITIC’s Claims Reviews for
insight into some of the risks we face ‘As (Liner) Agents Only’. These are examples of claims
reported to ITIC by a broad range of its membership.
Delivery of cargo
without bills of lading
Liner agents took delivery of two
discharged containers of frozen beef. The
agents arranged for the two containers to
be transferred to cold storage where they
were stripped and the beef placed in
storage awaiting delivery instructions.
A short time later the storage company
delivered the beef to third parties on the
instructions of the notify party without the
bills of lading being surrendered. It was not
until two weeks later that the agents
became aware that the original bills of
lading had not been surrendered, and their
enquiries revealed that the beef had already
been delivered. At about the same time the
agents learned that the notify party had
filed for bankruptcy.
Lawyers advised that the agents' principals
would be liable to the holders of the bills of
lading for the value of the cargo, and that they
in turn would have a good claim for indemnity
against the agents for allowing the release of
the cargo without ensuring that the bills of
lading were first surrendered.
The value of the cargo was US$ 73,400
which was settled in full with the Line and
■ Original bills not surrendered
the shippers, in return for an assignment of
their rights against the storage company
and the notify party. Unfortunately, after a
full investigation lawyers advised that a
claim against the storage company was
unlikely to succeed and there was little
prospect of any recovery from the notify
party's bankruptcy.
Wrong tariff used for
container demurrage
Twenty-six containers were discharged in
Antwerp and the port agents were
requested by the consignees' forwarder to
quote the daily demurrage rate per box.
Their principal's rate was US$ 42 per box but
the employee handling the enquiry referred
erroneously to another line's tariff and
quoted their rate which was only US$ 10 per
box per day.
The lower figures encouraged the
consignees to leave the boxes in the port for
a considerable period and it was several
weeks before the mistake was discovered.
As soon as the error came to light the
original invoice, based on US$ 10 per day,
was reissued for the correct rate, but the
consignees refused to pay the substantially
higher charge and insisted that they were
only liable at the lower rate.
The Club's lawyers advised that the
correct amount of demurrage due from the
consignees could not be recovered. The
agents' principal, whilst sympathetic, insisted
on recovery in full as he had quite properly
filed his demurrage tariff with the FMC.
This simple error by the agents'
employee cost their employers nearly US$
60,000, which could have been very much
more if the error had remained undetected
for a longer period of time. Fortunately, the
Club was able to relieve the agents of the
problem and the ultimate loss.
15
LOCAL EXPERTISE VESSEL IT SUPPORT
24/7 service keeps shipboard IT in order
Following the acquisition of ShipNet, a
number of leading owners have expressed
an interest in having a Vessel IT Support
service provided by ISS.
Our research has revealed that
there are very few providers of such
services currently in this marketplace and
those that do exist have a limited
geographical footprint. However, our
global reach and the fact that we have
trained IT staff distributed in key areas,
provides ISS with a unique opportunity to
offer a premier service.
IT related services and/or products
onboard ships, mean high cost to both the
customer and the supplier. However, with
this new business venture, we are in a
position to add value to all parties
operating in this environment. Also we look
to increase the margins and value
proposition of ShipNet within their ERP
delivery environment.
Will Reynolds joins
Will Reynolds has been appointed as the
General Manager of Vessel IT Support,
based in Head Office. Will joins us from
Novoship (UK) Ltd., a ship management
company, where he managed the IT
Department for a number of years.
As he looks to drive this business forward,
the first hand knowledge and experience he
has gained over the past 20 years in the
industry, will prove invaluable in meeting
many of the challenges and opportunities
which this new service faces.
The first stage in developing the
business is to utilise our existing
global IT resource by providing hardware
and software related services to
shipowners, shipmanagers and technical
managers.
16
Services offered will include:
Provision of new hardware and software
● Management of network installations
● 24/7 Helpdesk
● Remote support
● Ship visits
In the advanced areas of support,
following the initial service, we will look to
partner with fleet software providers,
communications providers and maritime
specialist service companies.
The business is making use of existing
ISS and ShipNet sales resources through the
Group Commercial and Group Business
Development divisions and will look to
utilise other business areas which have
access to the target customer base.
●
Target Markets
Ship Owners and Managers
The initial service provision will be to offer
Vessel IT Support services to shipowners and
managers. Most commercial vessels have a
basic network setup of 5-10 desktops/ laptops
to provide the facility for ship to shore
communications, computer based
maintenance and purchasing and procedural
documentation onboard. We are able to
provide a full management service combining
procurement, configuration, installation and
support of such networks onboard.
Charterers
The service offered to charterers will be on a
Quality Assurance basis ensuring that the IT
environment for the vessel being chartered is
of sufficiently high quality. There is a growing
demand for this service in the industry and
we believe there is an opportunity to
generate this requirement as one that should
be seen as important to any company
chartering vessels, i.e. create a demand.
■ Will Reynolds: 20 years in the industry
Software Providers
The service will be offered to maritime
software providers by giving a solid value
proposition to increase margins. A number
of these companies do not have a global
footprint and currently send highly paid and
skilled consultants to vessels to ensure the
delivery and support of their software. The
shipowner is responsible for this cost;
however the margin to the software
provider is often very limited.
Communications Providers
Communications providers face similar
challenges; increased margins will also be of
real interest to them.
In conclusion, we are confident that
provision of this service will add
considerable value to ISS. Vessel IT Support
has significant potential for the Group by
providing many other areas of growth:
● Embracing the Group Strategy by being
the Partner of Choice.
● Alternative areas of access to customers,
creating further opportunities.
● Maximising the use of existing IT and sales
resources.
● Adding value to ShipNet’s proposition.
● A major growth platform to explore in the
future.
LOCAL EXPERTISE: LONG BEACH
‘SOCK ON A STACK’
ISS Long Beach arranged, not without
overcoming some obstacles along the way
but to the appreciation of all concerned, for
Tokyo Marine’s GINGA MERLIN, to be the
subject of a successful demonstration by
Advanced Cleanup Technologies, Inc.
showing their breakthrough Technology to
Reduce Air Pollution at Ports.
Whilst California is arguably leading the
way with this kind of technology, we’ll
almost certainly be seeing more such
initiatives in other ports around the world. At
ISS we support such projects in their aim to
create a cleaner and more environmentally
sustainable industry for the future.
BUSINESS WIRE reported: More than one
hundred port and government officials,
shipping operators and business leaders
witnessed the successful demonstration of
Advanced Cleanup Technologies, Inc.'s new
system that could significantly cut air
pollution at the Southern California ports.
ACTI, a leading emergency response and
hazardous waste management company,
successfully capped and treated the exhaust
gas from a ship docked at the Metropolitan
Stevedore Company berth at the Port of
Long Beach.
During the demonstration, ACTI used its
patented Advanced Maritime Emissions
Control System (AMECS) to lift a 2,500pound bonnet approximately 150 feet in
the air, capping and collecting toxic
pollutants from the ship's auxiliary engines
and boilers. The gas was then vacuumed
from the bonnet through a duct into a
treatment system to remove the pollutants.
The system is designed to reduce more than
95 percent of nitrogen oxides (NOx), sulfur
oxides (SOx) and particulate matter (PM)
from the auxiliary engines and boilers of
ocean-going vessels while at berth or
anchored in port.
"If implemented, AMECS can be a
solution to not only help the ports reach
their air quality goals faster, but more
importantly, help all of us living in Southern
California breathe cleaner air," said Ruben
Garcia, Founder and President of ACTI.
"Effectively reducing air pollution in
Southern California requires both the
private and public sectors to continuously
develop innovative technology that can
make an immediate impact today."
"The ACTI 'sock on a stack' system has
already proven to be very effective in
capturing and removing exhaust emissions
from locomotive engines, and this project at
the Port of Long Beach can help verify its
effectiveness in treating ship engine
emissions. This technology has the potential
to reduce serious community health impacts
from rail yards and maritime ports," said
Barry Wallerstein, Executive Director, South
Coast Air Quality Management District.
In 2006, the Port of Los Angeles and the
Port of Long Beach passed the Clean Air
Action Plan (CAAP) with a goal of reducing
particulate emissions in 2008 by at least
15 percent and a 45 percent reduction by
2011. According to the ports, ships represent
26 percent of NOx, 90 percent of SOx and
59 percent of PM emissions of the total
port pollution.
The California Air Resources Board
(CARB) is requiring the implementation of
shore power (known as cold ironing) or
equivalent. This Regulation will require 20%
reduction of NOx and PM from 2010
through 2011, 60% from 2012 through 2015,
and 80% from 2016 forward. The Advanced
Cleanup Technologies, Inc (ACTI) system
presently undergoing testing at Long Beach
Berth 214 is specifically allowed in the CARB
regulation as an acceptable alternative to
the use of shore power to achieve these
reductions in emissions.
"At the Port of Long Beach we are
continually pursuing new technologies that
will help achieve our Green Port goals," said
Mario Cordero, President of the Long Beach
Board of Harbor Commissioners.
"Advancements such as the AMECS hold
great promise to minimize or eliminate air
pollution from one of the most critical
sources, ships at berth."
■ GINGA MERLIN with her bonnet on
17
LOCAL EXPERTISE: QATAR
Warehouse
Developments
Catering for all needs
WAREHOUSE FACTS
1,200m2 Facility
312 European Pallet Positions
● 2 -ton Weighing Scale
● 3-ton Forklift
● Pallett Trucks
● On-line Office Facilities
● 24/7 Security
● Flexible Storage Solutions
● Ideal Strategic Location
● Inventory Controlled Systems
● Consolidation and Deconsolidation
Services
●
●
As Qatar’s business continues to boom, it
was obvious that ISS Qatar should also
continue to develop its internal facilities to
cater to its current and future customers
needs. With all major warehouse facilities in
Doha operating to maximum capacity, it
was only natural that ISS should also
upgrade its facility. With investment in
racking, mezzanine floor decking, a 3-ton
forklift, weighing scale and staff training, ISS
Qatar has developed the warehouse from
providing basic breakbulk storage to a fully
fledged up-to-date facility equipped with
the very latest accessories and inventory
system capable of accommodating a
minimum of 312 European pallets.
ISS Qatar can now provide its valued
customers not only with new racking
capabilities but breakbulk and out of gauge
storage space within its flexible facility - a
reliable and efficient supply chain solution.
ISS Qatar can now offer breakbulk
storage, pick & pack, managed distribution,
file archiving, packing and crating, secure
destruction of any excess or expired
products, household goods storage, etc.
Cargo Services Manager, Craig Allenby
says: “With warehouse space a precious
commodity in Doha, ISS can now capitalise
in this rapidly growing sector. Completion of
the upgrade of our facility is not only a
18
■ Catering for every logistical requirement
proud moment for ISS Qatar but also
reflects the ISS vision for development.”
ISS Qatar is going through an exciting
period with construction of a new airport,
the planned NEW sea port and the Pearl
project, to name a few.
Qatar has already been successful with
hosting major sporting events such as the
Motorcycle GP, F1 Powerboat GP, Qatar
Masters golf tournament, ATP women's
tennis tournament, the Asian Games in
2006. The country has now bid for the 2016
Olympic Games.
“With such demand for a one-stop-shop
we are proud to provide our clients with a
fully operational warehouse,” says Craig.
“The decision was not a difficult one with
capacity here being so tight. Our clients can
now entrust ISS Qatar to facilitate every
logistical requirement they may have.”
STAFF NEWS
ISS is growing! Because of the number of appointments over the past few months,
unfortunately there is limited space here for writing up everyone’s impressive
qualifications, past experience and accomplishments. We must therefore content
ourselves with just their pictures, titles and locations.
Peter Andersen, Director
Partnership Sales - Commercial,
Chafford Hundred
Richard Bray, Financial
Controller - Australia, Sydney
Alfayo Omido, Financial
Accountant, Djibouti
Tanny DelaCruz, Finance
Manager, Oman, Muscat
Geoffrey Fawcett, General
Manager - Papua New Guinea,
Port Moresby
Rahul Choudhar, CFO East Africa, Mombasa
Majid Pathan, Australian Help
Desk Analyst, Sydney
Mike King, Operations
Coordinator, Halifax
Casper Bahnson, Liner
Implementation Manager,
Dubai
Capt. Sachin Agarwal, General
Manager, Ghana
Narasimha Kollegal, Branch
Manager, Nairobi
Capt. Abe Khan, Operations
Manager, San Francisco
19
STAFF NEWS
The ISS-Mackay Team
Craig Harris, CEO
ISS-McKay, Auckland
Don Meehan, Branch Manager,
Napier
Richard Carvalho, Port Agent,
Cruise
Wayne Ward, Branch Manager,
Dunedin
Douglas Colaco, NZ Cruise
Manager
Russell Silke, Non-Liner
Manager
Capt. Peter Rea, Branch
Manager, Lyttelton
Graham Fawcett, Branch
Manager, Wellington
Brent Kerr, Seatrans,
Wellington
20
Chris Silk, Port Agent, Nelson
Ken Lowe, Port Agent, Napier
John de Gouveia, Regional
Financial Controller –
Africa, Capetown
STAFF NEWS
The ISS Bahamas Team
Heather Moats – Port Manager, ISS Portland, OR, Andrea
Ford, Manager, Government Services - North & Central
America and Capt. Abe Khan, Operations Manager, San
Francisco have all completed their ASBA Maritime Law for
Ship Brokers & Agents course. Of the 55 or so people that
enrolled for this course only 13 were successful in
completing and passing the final test paper.
Tod Gannett – VP, US & Canadian West Coast Ports & Hawaii
completed the Managing Multiple Projects, Objectives and
Deadlines SkillPath workshop.
Gary Santos – Port Manager Charleston, SC (below, left),
has been awarded an Associate in Business, Management Leadership Development degree.
Also joining ISS are . . .
David Hall, General Manager,
Operations Department, Freeport
Michael Hall,
Port Manager, Nassau
Christophe Gouteux, General Manager – Commercial South Europe, Lugano
Ed Feege, Manager, Market Research - Government Services,
Washington DC
The ISS Nigeria Team
Jade Louali Alami, Financial Controller - Belgium, Antwerp
CONTRIBUTIONS:
Noel Holland, General
Manager, Lagos
Usman Khan, Financial
Manager, Lagos
Remi Rameau, Branch
Manager, Port Harcourt
As you can see, much of ISS Reporter
is about ISS people.
We are open-minded about what to include
so please send in your story, ideas and
photos and I will follow up with you direct.
Please submit all suggestions for the next
issue before 18th October 2008 to:
Nick Elliott, Editor –
[email protected]
Front row L-R: Michael Tsai, F.T. Pan, Joeson
Wei. Back row L-R: C.M. Tseng, GM Josie Wu.
F. T. Pan joined ISS in Kaohsiung as a Cargo
Surveyor Clerk aged 18 in 1952 and retired in
July after a record 56 years service. "My salary
was about US$5 per month then," he recalls
"whilst our company's survey fee for quality/
quantity survey of loading sugar was US$5 per
tonne meaning one tonne of survey fee could
cover one month's salary." The port authority,
Customs and other agents knew him as General
Pan. "That's why I could make all kinds of
arrangements and give very good services to
our represented ships and principals. I have
been always happy to work for the Company."
21
THAT’S ENTERTAINMENT
L-R: Jaime Otero, Luciano Oliveira and Dan Whysall enjoyed dinner
in Aberdeen with offshore customer Adams Offshore. The company
provides offshore diving and operational support and runs a fleet of
Dynamic Positioning vessels.
ISS Kuwait held its annual staff party at the Palms Beach Hotel &
Resort. Entertainment included a magic show, dancing, a raffle and
some interesting party games.
The Propeller Club’s Maritime Day luncheon provided an opportunity
for ISS Portland Maine’s Tony Youlles to invite some guests. But Tony
was himself ‘entertained’ in a different manner (inset): “I had a visit
from a Portland Police Officer who promptly “arrested” me, hauled me
off to the annual Muscular Dystrophy Assoc.(Jerry Kids) lock up. My
bail was set at $800 but because of the generous contributions of
friends and colleagues I was able to raise $1,320. And I got to ride in a
police car, minus the handcuffs.”
ISS exhibited at Coaltrans Bali where new record of over 1,400
delegates and exhibitors was set - an increase of more than 400 over
last year. “No doubt, this is the event where the core of Southeast Asia
coal players is in attendance,” said Team Leader, Lars Mannes.
Pictured with local Balinese is ISS’ Ashok Kumar.
22
L-R Government Services’ Madhu Gopinath, Akbar Khan, Dave
Deboer, Steve Hagen and Andrea Ford got together for dinner in
Virginia Beach recently.
L-R: Yugunder Simha, Neil De Villeres, Ethyl Sabuero, Glen Babasa,
Norman Santos and Zahid Rangwala – the ISS Dubai bowling team
competed with 11 other teams from across Dubai’s corporate world.
Glen from Cargo Services was one of the highest scorers and
participated in the Championship round. Enthused by this event, they
are now starting their own ISS bowling club in preparation for the
next tournament. (Ed: watch out ISS Saipan)
Chennai-based IDC organised a cricket tournament for its staff
members, initiated by GM Kasi Viswanathan. Five teams participated and
after an exciting preliminary league and semi-final matches Thunder XI
and Danger Eagles made it to the finals. Finally, Thunder XI registered a
thunderous win over the Danger Eagles to lift the first ever SPL
Champions trophy. M. Kannan captain of Thunder XI was adjudged the
Man of the Match and Balaji was awarded the Man of the Series. There
was a special award to the most number of sixes hit and most number of
wickets taken won by M. Kannan and Alagu Sundaram respectively.
A cocktail party was held on board the French frigate, FS CASSARD in
San Juan, Puerto Rico. ISS’ Eric Gonzales is pictured here (right) with
CWO Michael Mullen of the US Coast Guard and SCPO Caroline Yvon
of the Embassy of France in the United States Military Mission (inset)
while the ship’s officers (main picture) get down to business.
NOTICE BOARD
Suzy's
Web
News
Vicky Yeates (left) from ISS in Chafford Hundred ran a ‘race for life’ with her sister collecting
money for Cancer Research.
The main News and Media page on the
website has been restructured and
simplified for ease of use. The clickable
map is now larger and there is a link
through to an Events Calendar which
displays information on all the
exhibitions and events which ISS will
be attending and where our principals
and prospective customers will have
the opportunity to meet us. The Events
Calendar can also be accessed via the
main News and Media dropdown
menu in the top navigation.
A new page has been added to the
News and Media Section in the Useful
Links section – Memberships. This lists
the associations we are currently
members of or affiliated to.
Sasha has a brother!
Sasha is doing well
reports stepfather, ISS’
Graham Pearson. “She
has been very steady
for the last six months,
minimal seizures and
no hospital stays. No
more trips to China
planned as we are very
busy with the new
arrival, Hugo, pictured.
Torm Team members Anders Engholm, Peter Larsen, Soeren Steenberg,
Christian Riber, Frank Yap, Martin Lorenz, Klaus Juul and Jens Nymann on
the summit of Mount Snowden in Wales, and on finishing their epic
journey in aid of charity. “To attract attention to this cause we at TORM
decided to take on the WaterAid challenge,” they explained. “We work in
and service cash rich industries with very high turnovers and profits. The
Torm tanker division would like to channel a fraction of that back to the
less fortunate.”
ISS supported them with a donation. They walked 50 miles to climb six
peaks on the Isle of Man and in Wales, England, Scotland, Northern Ireland
and the Republic of Ireland totalling 20,000 feet. They drove 1,000 miles
and crossed two seas – all within 72 hours. The full photo album can be
viewed at: http://picasaweb.google.dk/TORMWATERAID/Wateraid2008Torm
WaterAid’s mission is to overcome poverty by enabling the world’s
poorest people to gain access to safe water, sanitation and hygiene
education.
TORM, a valued ISS customer, is a world leader in the transport of
refined oil products with a controlled fleet of 115 product tankers
varying in size from 37,000-110,000 dwt.
23
Inchcape
Shipping Services
Mapping our
World of
Local Expertise
Inchcape Shipping Services, 5/7 Lakeside Business Village
Fleming Road, Chafford Hundred, Essex RM16 6YA, United Kingdom
Tel: +44 (0)1375 484900 • Fax: +44 (0)1375 484984
ISS publishes a growing series of maps designed to assist in
planning transits, offshore rendezvous and port calls.
The maps, in A3 size and with a matt laminate finish, contain much
useful information not easily found elsewhere.
Working with Oxford Cartographers, the titles produced to date
are as follows:
• Africa & Gulf of Guinea
• China Coastal & River Ports
• Fujairah Port & Anchorage
• Gibraltar Anchorages & Straits
• Greek Cruise Ports
• Magellan Strait & Pilotage
• Malaysia – East/West & Offshore
• Mississippi River
• Panama Canal
• Singapore Port & Anchorages
• Suez Canal
• Turkish Straits
More map projects are currently in the development phase.
Should you wish to receive any of these popular aids, they are
available from our Commercial Team.
First, email [email protected] and we’ll forward your
request to the right Team member in your area.

View ISS Reporter - Inchcape Shipping Services

Transcription

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