multiple ticket refund/replacement form

MULTIPLE TICKET REFUND/REPLACEMENT FORM
This form is available for ticket refunds and damaged ticket replacements of more than one ticket.
For refunds and replacements of an individual (1) ticket, please apply via Tickets Online at www.sydneytrains.info.
Tickets accepted for refund and replacement are; MyBus Single and MyBus TravelTen, MyMulti Weekly, MyMulti DayPass
and Pensioner Excursion tickets.
How to use this form :
After you have completed the form:
Please take care when completing this form as incorrect
details may delay the outcome of your refund or
replacement.
• Attach your tickets and other supporting documents to
the form and make this application into an envelope.
• Drop your completed form & attached tickets to
Transport Shops or mail to (no stamp required):
Ticket Distribution
Reply Paid 2132
Strawberry Hills NSW 2012
Please tick application type
Ticket Refund - Complete sections A, B, C and D
Ticket Replacement - Complete sections A, B and D
Part A - Customer Details
Title
Mr
Mrs
Ms
Other
First Name
Last Name
Address
Suburb
State
Postcode
Email Address
Phone Number
Part B - Ticket Details
Ticket Type
MyBus
Single/TravelTen
MyMulti
DayPass/ Weekly
PensionerYes
Excursion
Number of tickets returned
Ticket serial numbers
Reason for refund/replacement
Tickets and any other supporting documents attached
Yes
No
Part C (Refunds Only) - Bank Details - Must be an Australian Bank Account. Note: Credit Card Numbers not accepted
Account Holders Name
BSB Number
Bank Account Number
Part D - Customer to sign
I hereby declare that the above details are correct and I have read the terms and conditions on the second page of this form.
Date
Signature
Principal Refund Conditions as at 01/09/2014
1.
This application form is only for :
MyBus Single and TravelTen tickets
MyMulti Weekly or DayPass
Pensioner Excursion Tickets
2.
For Opal card refunds please contact Opal Customer Care on 13 67 25 (13 OPAL).
3.
If any customer is in possession of two MyMulti weekly tickets, no allowance may be made regarding overlapping availability.
4.
Customers must apply for a refund immediately once it is known no further use of the ticket will be made.
5.
Customers are required to check they have received the correct ticket and change at the time of purchase.
6.
No refund is due on a ticket which is mutilated beyond recognition.
7.
Transport for NSW is not obliged to accept medical certificates for refund consideration, though usually they are accepted as a goodwill gesture. If any
inconsistency is apparent e.g. back dating or alteration etc, Transport for NSW may decline to recognise a medical certificate for refund purposes. In the case of
an expired tickets no refund is usually due unless the medical certificate covers at least five (5) days.
8.
There is NO refund if the original ticket has not been returned.
9.
There are NO refunds or exchanges on pre MyZone tickets (tickets purchased before April 2010).
10. All refunds must be electronically transferred into an Australian bank account only.
11. Transport for NSW cannot take resposibilty for tickets sent for a refund that have been lost in the mail.
12. Information regarding any other refund conditions not specifically mentioned may be obtained from the Transport website at www.transportnsw.info.
13. Conditions outlined herein may be amended from time to time.
MyBus Single and MyBus TravelTen Refunds (Also refer to General conditions 1 to 13 above)
14.
(a) There is NO refund on validated MyBus single tickets.
(b) There is NO refund on tickets sold / issued by an operator other than an authorised reseller or ticket outlet.
(c) There is NO refund on tickets that have been issued free of charge.
For a full explanation of Ticket and the terms and conditions of use, refer to our website at http://www.transportnsw.info/en/tickets/terms-conditions.page
Principal Replacement Conditions as at 01/09/2014
Replacements will not be offered if:
- tickets have expired at the time of requesting a replacement;
- ticket have been sold or issued by an operator other than by an authorised reseller or ticket outlet;
- tickets are damaged physically or magnetically other than by ticket machines on buses or by automatic tickets gates at train stations or ferry
wharves; such as:
• ticket have been damaged through washing or immersion in water;
• tickets have been left in the sun or next to a heat source such as a radiator;
• tickets have been folded, twisted or bent;
• tickets have had magnetic stripe or trip details removed or tampered with;
• tickets have been cut or torn;
• tickets that are coated with grime or other foreign substances;
• tickets that have been exposed to strong magnets.
Information regarding any other replacement conditions not specifically mentioned may be obtained fromthe Transport website at www.transportnsw.info.
For a full explanation of Ticket and the terms and conditions of use, refer to our website at http://www.transportnsw.info/en/tickets/terms-conditions.page