Dimensions - Goodwill of the Finger Lakes

Dimensions
2012-2013 Annual Report
Perspectives
Cityscape by Carey Corea
Upon entering ABVI’s new Vision Rehabilitation Center,
guests are welcomed by a 30-foot photomural of Cityscape,
a tactile painting by Rochester artist Carey Corea located in
the main lobby. Using an ancient technique called encaustic
painting, which consists of paint made from beeswax and
colored pigment, Carey created a multi-dimensional tribute
to our mission that is meant to be experienced through both
sight and touch.
Sometimes what you think you see is not what is real. And sometimes what is real isn’t
what you see. For example, a pyramid is a three dimensional object, but when viewed
from a unique angle may only seem one dimensional. Like the pyramid, Goodwill of the
Finger Lakes and The Association for the Blind and Visually Impaired (ABVI), are two
organizations with many dimensions that may not be obvious to most. It all depends
on your perspective.
From the perspective of the people we serve, whether it is a person who is
blind or one who has other barriers to independence, our organizations
offer the dimension of hope and promise. Our skilled and dedicated
team members provide outstanding service that results in positive
outcomes for all who seek us out. Whether it is someone receiving
their first paycheck or an older person who is blind taking his medicine
independently, each experiences a new level of independence.
From the perspective of our employees who are blind, ABVI represents
the dimension of career opportunity. Our employees engage in meaningful
work providing valuable products and services to a wide array of customers,
including New York State and the United States Government. Work life here
is special as every team member feels valued and appreciated.
From the perspective of our donors, ABVI demonstrates a dimension of
worthiness that invites their philanthropy because of the exemplary manner in
which we fulfill our mission and the fine stewardship of our resources.
From the perspective of our community, ABVI and Goodwill of the Finger Lakes
are viewed through the dimension of quality services; we are depended on as a vital community
resource and a hub of innovation. Folks from our local community as well as from across the country
visit us regularly to learn about our
innovative programs and services.
“My goal was to create a visual and tactile experience
that would bring joy to the heart of the viewer, whether
they were sighted, visually impaired or totally blind.”
– Carey Corea
The theme of this annual report is
“Dimensions.” The many dimensions
of ABVI and Goodwill of the Finger
Lakes come to life in this report through
the stories and accomplishments of
the people we serve through the
myriad of programs we offer. We hope
you will enjoy this report and perhaps
experience all that we are and all that
we do through a new perspective —
one of multi dimensions.
A. Gidget Hopf, Ed. D.
Joe Istvan
President / CEO,
ABVI-Goodwill of the Finger Lakes
Board Chair,
ABVI-Goodwill of the Finger Lakes
1
2012-2013: Dimensions of Inspiration
Eric Washington
Ed Przybylek
There was a time in Eric Washington’s life when he
felt the need to hide his visual impairment from
potential employers. He has retinitis pigmentosa, a
degenerative eye disease. “I was afraid to tell anyone
about it in a job interview,” he explains.
Ed Przybylek is an ABVI TechBridge volunteer helping to answer the question about what to do
with the wonderful tools available through Apple’s iOS products, like the iPad.
That all changed when Eric was hired as a customer
service representative at our Contact Center which employs many people who are blind or visually
impaired. The Contact Center uses state-of-the-art adaptive tools to help employees succeed.
Now, rather than feeling isolated, Eric enjoys being a part of a team. “Unlike my old job,” Eric says,
“I actually want to come to work here every day!”
Bill Guilford
After having served three combat tours in
Iraq, Bill Guilford knows first-hand about
Post Traumatic Stress (PTS). When Bill began
experiencing PTS symptoms he reached out
for help and got the support he needed.
However, he knows plenty of Veterans who are
still struggling. This urgent need prompted him
to pursue a career in mental health counseling
which lead him to work for 2-1-1/LIFE LINE
providing crisis counseling and information &
referral services.
2-1-1/LIFE LINE is honored to employ a Veteran
like Bill and proud to support the Veterans
Administration by answering national Veterans
Crisis Line overflow calls and conducting
staff training for their Suicide Intervention
2
Skills. On every call Bill listens with concern
and empowers people to explore options to
improve their lives.
A Vietnam Veteran who called was talking
about how he sought services back in the
early 1970s for shell shock. They said he
was fine and that it would wear off. For the
past 43 years he has really been struggling
with it and was incredibly broken. I spent the
better part of 45 minutes on the phone with
this gentleman just talking and listening to
him. We provided a lot of referrals for him,
because he thought for these last 40 years
there was nothing wrong and there were no
services for him. Now he knows there are
things available to him.
– Bill Guilford
Ed, himself visually impaired, identified a knowledge gap among people with vision loss regarding
technology that exists to aid their interactions with the world. He has dedicated his volunteering
efforts to helping people bridge this gap. Since starting a year ago, Ed has worked with almost 30
individuals, some of whom really struggle to learn. That is, until they get it.
“It’s that moment when somebody suddenly understands. It is really a great feeling,” says Ed.
Kristen Whitebean
Five years ago, Kristen Whitebean was laid off from her
bookstore job. She was unemployed for four years, and
then found an opportunity at Goodwill’s Syracuse store.
In her new position, Kristen helps people and is part of a
team – something she had always wanted.
In preparation for the job, Kristen worked closely with
Mary Webb, an employment case manager at Liberty
Resources to help improve her interview skills and on-thejob training which greatly bolstered Kristen’s confidence.
For Mary, “Goodwill is more than a retail store. It is
empowering people. I am so impressed with everyone
there, the entire team and how they interact. It is personcentered.”
“I love this job,” says Kristen.
Kristen receiving her first paycheck
Dimensions of
Community
Impact
d by
e
v
r
e
en s for Kids
r
d
l
i
ision s
re
Ch
V
a
C
d
n
ce
ve
Visio
ecei py servi
r
o
n wh n Thera
e
r
d
l
o
Chi
ived ervices
litati
i
e
c
b
e
a
r
o
ity S
Reh
h
l
i
w
b
s
o
l
n
idua n and M
v
i
d
Visio
n
I
o
i
d
t
e
s
v
nta
ecei service
r
Orie
o
h
y
e
als w Therap
u
tanc
d
i
s
i
v
n
s
i
s
o
d
i
a
In
ilitat
ived
b
e
a
c
h
e
r
ff
Re
who ork sta
s
l
a
idu
al W
Indiv the Soci
the
n
i
m
d
o
e
fr
serv r
s
l
a
nte
idu
r
Indiv ision Ce
y ou
b
V
d
ve
ms
Low
s ser Progra
l
a
u
id
ss
Indiv Wellne
n
Visio
s
visit
n
o
s
r
ls
In-pe ndividua
i
ided
v
o
r
with
p
ours ls
h
e
a
ic
Serv individu
h
l
roug
to al
h
t
ining Center
ED
a
V
r
R
T
E
rvice utreach
AL S
e
T
S
O
r
T
the
sO
me
n
i
n
o
a
t
s
r
s
t
del
r
u
te
o
e
C
e
p
m
V
x
d
)
e
e
de
our g (ASIST
tten n with th
y
a
b
s
d
in
ran
tio
raine ills Train
t
Vete llabora
f
f
co
e sta ntion Sk
n
i
L
our
s
si
ve
s Cri de Inter
ood
n
a
G
r
i
e
e
t
c
i
th
Ve
d Su
rom
e
f
i
l
d
p
e
Ap
nefit am
e
b
le
gr
h
Peop bor pro
roug
h
h
t
g
i
s
ed
Ne
unity
serv service
m
s
l
m
a
o
ion
idu
ble c E
a
u
Indiv will miss
l
d
to va /LIFE LIN
d
e
Goo
t
c
-1
onne ugh 2-1
c
e
l
Peop rces thro
u
reso
85
98
281
465
625
806
3
0
4
1,
1
2
3
,
3
8
2
7
14, 1
1
3
,
6
57
117
678
0
2
3
,
19
9
4
9
,
3
2
1
4
Goodwill of the Finger Lakes supporting the community
Goodwill of the Finger Lakes is proud to provide vital services to our community through 2-1-1/LIFE
LINE. Our commitment to service excellence helped us expand services to assist more people in
need in our community and beyond.
Our 2-1-1/LIFE LINE program had the distinct honor of being chosen as one of four national online
chat centers through the National Suicide Prevention Lifeline (NSPL) to respond to web-chats. Our
level of expertise in this important field made us a valuable partner for the NSPL in this endeavor.
Additionally, in the wake of “Superstorm Sandy” 2-1-1/LIFE LINE was contracted by 2-1-1 NYS
through funding from the Governor’s office to provide support to areas affected by the storm.
After a competitive process, we were selected to participate in Goodwill Industries International’s
MyFreeTaxes Partnership grant, funded by the Walmart Foundation. The grant was a joint endeavor
with United Way Worldwide and the National Disability Institute. The goal of the program was to
help lower-income households increase their financial stability by using free tax preparation services
that help families claim all eligible tax credits. Through our efforts, 850 tax filers were connected
to free tax preparation services through the MyFreeTaxes online portal and in-person VITA referrals
made by our 2-1-1 Contact Center. These services saved individuals an estimated $125,000 in tax
preparation fees and generated thousands of dollars in returns to help strengthen local families.
ABVI’s New Vision Rehabilitation Center
ABVI is a place where dreams come to life. Recognizing that there was a growing need for the
services our organization provides, we worked to turn the dream of a brand new, state-of-the-art
Vision Rehabilitation Center, housing a world class Low Vision Center, into reality.
While we dreamed of the beautiful structure, we could not have envisioned some of the special
features that add to the building’s character, such as artist Carey Corea’s Cityscape. Once inside the
lobby, which is known as the Bausch + Lomb Welcome Center, visitors are greeted by a stunning
donor recognition wall, designed and created by world famous glass artist Nancy Gong. These two
original works of art add beauty and distinction to our new facility.
Like most successful projects, this one is the result of an amazing team effort. It would not have been
possible without the dedication and hard work of our Campaign volunteers, the hundreds of donors
who supported us and the many professionals who
worked together to design and build
an outstanding structure.
5
Dimensions of Giving
Fiscal Year 2012-2013 Donor List
The Association for the Blind and Visually Impaired and Goodwill of the Finger
Lakes are ever grateful to our numerous donors who graciously contribute to
making our mission possible. These donors contributed gifts of $250 or more
during the fiscal year of April 1, 2012 — March 31, 2013. We give our sincere
thanks to all of our donors for their generosity.
$50,000+
Anonymous
B. Thomas Golisano Foundation
Lavelle Fund for the Blind, Inc.
$25,000 - $49,999
Anonymous
Kenlou Foundation, Inc.
Estate of Evelyn Lutz
Estate of Anna Roodenburg
Estate of Evelyn D. Taillie
$10,000 - $24,999
Alesco Advisors LLC
Bausch + Lomb, Inc.
Bergmann Associates, Inc.
Camp Smile - Webster Lions
CooperVision, Inc.
Estate of Muriel Hammond
Jarret Lobb
Arthur E. Lowenthal
Macy’s
Max A. Adler Charitable
Foundation, Inc.
Monroe County Dept of Planning
and Development
Rite Aid Foundation
Estate of Ada Rosentreter
Estate of Dorothy M. Young
$5,000-$9,999
3M General Offices
Bank of America Charitable
Foundation
Richard T. Bell
Best Buy Children’s Foundation
Bond, Schoeneck & King, PLLC
Corning Incorporated Foundation
Frontier
Estate of Albina Grum
Rick and Karen Heinick
6
Helen and Ritter Shumway
Foundation
Gidget and John Hopf
Rodney B. Janes Memorial Fund
M & T Bank
Mary S. Mulligan Charitable Trust
Robert W. McKnight
Rubens Family Foundation
Shirley and Iris Skinner
Visionary Eye Associates
Xerox Corporation
$2,500 - $4,999
Albert C. Snell Memorial Fund
Velma P. Anderson
Children’s Success Fund
ConServe
Enterprise Rent-a-Car
ESL Federal Credit Union
Excellus/BCBS of Western NY
Steven and Diane Feldon
First Niagara Bank Foundation
Vicki Fisher
Timothy and Lori Giarrusso
Dorothy and James Green
Leo J. Roth Corp.
Michael and Gail Norris
Northeast Preconstruction Ventures
OcuSight Eye Care Center
David and Patricia Patton
Marty Quinn
Retina Associates of Western NY, PC
Spectracom Corporation
Sumner Leigh Systems, Inc.
Thomson Reuters
$1,000 - $2,499
Wendy Ahlheim
Ames-Amzalak Memorial Trust
Estate of Betty L. Anderson
Kristin and Lanny Auchter
AV Solutions, A Toshiba Business
Solutions Company
Bank of America
Richard and Valerie Baum
Judy A. Beal
Rosemarie and Frank Becker
Bonadio & Company, LLP
Joseph and Nancy Briggs
British Petroleum America, Inc.
Browncroft Day Care
William H. Clune
Corporate Floors U.S.A.
David and Ilene Flaum Eye Institute
Diamond Packaging
Dolomite Group
Donovan Real Estate Services
Ecolab, Inc.
Federated Clover
Flaum Management Company, Inc.
Gates Lions Club
Philip and Beverly Gelsomino II
Steve and Julie Gutch
Janet Hill
Thomas Ioele
Joseph and Patricia Istvan
Karpus Investment Management
William F. Kearns, III
Howard and Karen Kessler
Eugene E. Korytko
Donna M. Leenay
William and Sara Love
Manning & Napier Advisors, Inc.
Barbara E. Marshall
McArdle Ramerman Center
Antoinette and Harvey McCorvey
Brian A. McLaughlin
Mengel, Metzger, Barr & Co., LLP
Mercer, Inc.
Monroe Plan for Medical Care, Inc.
Anonymous
Nixon Peabody, LLP
NOCO Electric LLC
Rochester Alumnae of Delta Gamma
Rochester Business Alliance
Rochester Eye and Laser Center
Rochester Female Charitable Society
Geoffrey and Janet Rosenberger
Mr. and Mrs. Alan Saiger
Thomas Shone
Simmons Rennolds Associates, LLC
Estate of Lillian Smith
The Duke Company
Tim Thomas
Vision Automotive Group
Brian J. Walsh and Paul Webb
Rudolph and Margaret Warren
Wegmans Food Markets, Inc.
Gerard and Caryl Wenzke
WXXI
Joyce Zimowski
$500 - $999
Patricia Norris Anderson
Andolina Insurance Agency Inc.
Dennis and Barbara Asselin
AXA Foundation
Mr. and Mrs. Tim J. Bancroft
Benefit Resource Inc.
Joyel Bennett
Berengaria, LLC
Michael Blair
Brockport Lions Club
John and Betsy Carver
Donald and Linda Chapman
Mr. and Mrs. Phil Clay
David and Donna Cole
College Bound Sealers
Brian and Joyce Connolly
Brian and Ashley Eckman
Eye Care Distributors
Donald and Deborah Gabel
Samuel A. Halaby, Jr.
Dr. and Mrs. Edward F. Hall, M.D.
Harris Beach, LLP
High Falls Advisors
Holly Hindman M.D.
Judith and Norman Karsten
Mr. and Mrs. George Klemann
Kohl’s Department Stores
Kraig and Susan Kummer
Elliott and Debby Landsman
Chris Lee
Cecil and Alberta Lee
Nikki B. Llewellyn
Jared and Lori Lusk
Ann MacKay
Scott and Abigail MacRae
Alex and Jill Manguikian
William and Betty McCullough
David M. Mehalick
Harvey and Elaine Nusbaum
Mary Ellen and Peter Parry
George and Sandy Post
Nancy Premo
Quality Office Environments
Barbara L. Rafoth
Susan Roberts
Tracy L. Schleyer
Kari and Ken Smoker
Anonymous
Edward C. Trimble
Erik and Judy Von Bucher
James and Karen Zielinski
Zion West Walworth
United Methodist
Daan Zwick and Janis Dowd
$250-$499
Advantage Professionals
Estate of Anna Allen
Anchor Packaging Co.
Stephen M. Ashe
Vera E. Bellows
Mr. and Mrs. Donald S. Bennett
Carol and John Borsa
Boylan Code LLP
George and Catherine Browning
Michelle Cain
Mr. and Mrs. Thomas B. Chamberlin
Joe and Shelly Comfort
Cornerstone Eye Associates
Keith and Dawn Countermine
Kathryn M. Cummings
Robert and Joann Dale
William and Judy Davis
Linda L. Dolmatch
William and Martha Encherman
Loren and Jamie Flaum
Richard Fox
George Grobe
James and Susan Grossman
David and Frances Hall
Dr. Joanna M. Heal
and Dr. Neil Blumberg
James and Stacey Holahan
HR Works, Inc.
IBM Employee Services Center
Dudley and Bonnie Ince
Irondequoit Lions Club
Ray and Mary Jacobi
Dr. Richard R. Jamison
and Mrs. Donna H. Jamison
Jerdine L. Johnson
Shirley and Wesley Kline
Jennifer and Matthew Lake
Rene Latorre
Jarret and Barbara Lobb
Mary Lobb
Massie Family Fund
Meterpak, Inc.
Robert and Jane Morello
Elizabeth Murphy
John M. Odenbach Jr.
Pharaoh’s Hairum
Tina T. Reeves, O.D.
Reit Management & Research LLC
Rochester Braille
Rochester Eyecare Group, P.C.
Rochester Red Wings
Paul and Suzanne Rosenberg
Dr. Susan N. Rosenthal, M.D.
Robert and Heidi Ryan
Kenneth and Betty Schirmuhly
Seneca Foods Corporation
Foundation
Thomas and Michele Shone
Frank and Shirley Shumway
David W. Smith
Drs. Gwen and Richard Sterns
Jimmy Stopinski
Ann S. Terhaar
The Erdle Foundation
Michael B. Trimble
Virginia and Perry Trout
Unisource Worldwide Inc.
Matthew J. VanParys
Christopher B. Wallace
Patricia J. Warth
Robert D. Zarcone
Mike Zimmer
7
Financial Report April 1, 2012- March 31, 2013
Visionary Society Members
ABVI created the Visionary Society to thank and honor those individuals who have supported our
mission for 10 or more consecutive years. The listed members have demonstrated a strong and
steadfast commitment to empowering those who are blind or visually impaired.
Velma P. Anderson
Norman J. Aroesty
Christian A. Beltram
Kenneth and Carolyn Berner
Robert and Nancy Blackmun
Ezio Bonanni
Richard and Joan Boy
Joseph and Nancy Briggs
George and Catherine Browning
John and Linda Buttrill
John and Betsy Carver
Paul and Joan Casterline
William H. Clune
Kathryn M. Cummings
Robert and Joann Dale
William and Judy Davis
Calvin and Edith De Golyer
Ralph G. Dimmick
Harold and Joan Feinbloom
Steven and Diane Feldon
Dorothy and James Green
David and Frances Hall
Nancy L. Hanushek
Robert J. Hawes
Frederick and Rosanne Holbrook
Gidget and John Hopf
Louis and Betty Iacona
Dudley and Bonnie Ince
Joseph and Patricia Istvan
Barbara J. Jones
Frank and Nellie Kruppenbacher
Arthur E. Lowenthal
Barbara E. Marshall
Richard C. Mathner
Antoinette and Harvey McCorvey
Richard and Theresa Mengel
Robert and Jane Morello
Kathryn and George Muller
Mrs. Ellen G. Neisner
Harvey and Elaine Nusbaum
Barbara Nussmann
James and Mary Palmer
Mary Ann Palozzi
John D. Pfluke
Shirley S. Preston
John and Bonnie Sale
Kenneth and Betty Schirmuhly
Tracy L. Schleyer
Dr. and Mrs. David M. Schrier
Edward and Lisa Schwarz
Robert and Mary Jane Skarzynski
David W. Smith
Mary & Werner W. Spitz
Drs. Gwen and Richard Sterns
John S. Tritten
Virginia and Perry Trout
Frank and Esther Van Beltram
Harry C. Van Beurden
Edward and Joan Vanzo
Rudolph and Margaret Warren
Dan E. Waterstraat
Robert D. Zarcone
James and Karen Zielinski
Board of Directors
Joseph J. Istvan, Chair
A. Gidget Hopf, President/CEO
Michael Norris, Vice Chair
Marty Quinn, Vice Chair
Thomas Shone, Secretary
Bill Love, Treasurer
Steven Feldon, Controller
Julie Gutch, At Large Member
Bill McCullough, At Large Member
Wendy Ahlheim
Richard Baum
Richard Bell
Rick Heinick
Cityscape by Carey Corea
ABVI gratefully acknowledges Carey Corea for the donation
of his painting and Enkaustikos, a local manufacturer for the
donation of the encaustic paint.
8
Jerdine Johnson
William Kearns
Cecil Lee
Jared Lusk
Brian McLaughlin
Brian Walsh
Revenue
2013*
2012
Public Support
Program Revenue
Sales Revenue**
Other Income
$ 8,827,498
$ 1,673,765
$28,802,623
$ 1,087,374
$ 8,814,407
$ 1,723,380
$ 26,977,799
$
515,308
Total Revenue
$40,391,260
$ 38,030,894
Expenses
2013*
2012
Manufacturing
Food Service
Retail
Vision Rehabilitation
Call Center/2-1-1/LIFELINE
Workforce Development
General & Administration
$ 9,911,828
$ 1,104,676
$18,287,226
$ 2,585,721
$ 2,489,607
$ 191,774
$ 4,730,109
$ 9,573,159
$ 1,108,383
$17,780,687
$ 2,341,434
$ 2,819,942
$
155,461
$ 4,663,028
Total Expenses
$39,300,941
$ 38,442,094
2013 Revenue
Sales Revenue** ...................
Public Support .....................
Program Revenue ................
Other Income .......................
71%
22%
4%
3%
2013 Expenses
Retail ........................................
Manufacturing .........................
General & Administration ........
Vision Rehabilitation ................
Call Center/2-1-1/LIFELINE .....
Food Service ............................
Workforce Development .........
* Figures for 2013 are unaudited. Figures for 2012 are audited.
2013 audited financials will be available on our website as of September 1, 2013
** Sales Revenue = Contact Center + Food Service + Manufacturing + Retail + Vision Rehabilitation
47%
25%
12%
7%
6%
3%
<1%
Goodwill of the Finger Lakes
The Association for the Blind and Visually Impaired
422 South Clinton Avenue
Rochester, NY 14620-1198
Voice:(585) 232-1111
TTY: (585) 232-1698
www.goodwillfingerlakes.com
www.seegreatthings.com