SAP Solution Manager
Transcription
SAP Solution Manager
SAP Solution Manager Using SSM in SAP Implementation & Support INTRODUCING HENNY •SAP Overlay Consultant since 1997 •Board Member Netherlands SAP User Group & Member SUGEN ICT Servicecentre SAP SYSTEM LANDSCAPE –EXAMPLE UM Development-D In Project Redesign Redesign (ERP (ERP 6.0 6.0 -- NW NW 7.01) 7.01) and? related Identity Identity & & Access Access Management Management Facility Facility Management Management system system Syllabus+ Syllabus+ Non Non SAP SAP Transaction Transaction system system NetWeaver NetWeaver Tools Tools d October 2009 APPLICATION LIFECYCLE MANAGEMENT EH&S EH&S (ERP 6.0 (ERP 6.0 -- NW NW 7.0) 7.0) Quality Ass.-Q Production-P ERP ERP 6.0 6.0 ERP ERP 6.0 6.0 ERP ERP 6.0 6.0 -- Ehp4 Ehp4 NW NW 7.0 7.0 [CSO] [CSO] NW NW 7.0 7.0 [CST] [CST] NW NW 7.0 7.0 [CSP] [CSP] ERP ERP 6.0 6.0 ERP ERP 6.0 6.0 NW NW 7.0 7.0 [CSU] [CSU] NW NW 7.0 7.0 [CSV] [CSV] CRM CRM 7.0 7.0 CRM CRM 7.0 7.0 CRM CRM 7.0 7.0 NW NW 7.0 7.0 [CRO] [CRO] NW NW 7.0 7.0 [CRT] [CRT] NW NW 7.0 7.0 [CRP] [CRP] SRM SRM 4.0 4.0 SRM SRM 4.0 4.0 SRM SRM 4.0 4.0 WAS WAS 6.40 6.40 [SRO] [SRO] WAS WAS 6.40 6.40 [SRT] [SRT] WAS WAS 6.40 6.40 [SRP] [SRP] BI BI 7.0 7.0 BI BI 7.0 7.0 BI BI 7.0 7.0 NW NW 7.0 7.0 [BIO] [BIO] NW NW 7.0 7.0 [BIT] [BIT] NW NW 7.0 7.0 [BIP] [BIP] PI PI 7.0 7.0 PI PI 7.0 7.0 PI PI 7.0 7.0 NW NW 7.0 7.0 [XIT] [XIT] NW NW 7.0 7.0 [XIP] [XIP] SNP SNP 7.0 7.0 SNP SNP 7.0 7.0 NW NW 7.0 7.0 [UPO [UPO ++ BPO] BPO] NW NW 7.0 7.0 [UPT + [UPT + BPT] BPT] NW NW 7.0 7.0 [UPP [UPP ++ BPP] BPP] SSM SSM 7.0 7.0 SSM SSM ?? SSM SSM 7.0 7.0 NW NW 7.0 7.0 [SLO] [SLO] NW NW ?? [SLT] [SLT] NW NW 7.0 7.0 [SLP] [SLP] NW NW 7.0 7.0 [XIO] [XIO] SNP SNP 7.0 7.0 NWDI NWDI .... NW0 NW0 [DIP] [DIP] SAP SOLUTION MANAGER AT A GLANCE Think BIG, start small, … but do START • Solution Manager is mandatory, SAP contractually requires usage of this toolset • Business Case: ROI 1½ to 2 years due to more efficient support effort • Develop a Roadmap for implementing Solution Manager Inzet formatie SAP domein 20 15 Lineaire groei Fte 10 Afnemende meerinspanning 5 Vrijkomend voor projecten 0 Varianten Fte reduction in IT support: •Red: linear growth without SSM •Green: less growth with SSM in place •Yellow: available for IT innovations ICT Servicecentre PLANNED EVOLUTION OF THE SSM LANDSCAPE • At the IT operations side there is not that much new – Will be better informed then before • Most attention draws Solution Manager Diagnostics – Because it is relatively new – Relatively new also means: instable to a certain extent • When Solution Manager Diagnostics is in scope – Recommendation to realize 2-system landscape to minimize downtime due to upgrades •Development system (D) •Production system (P) • When CHARM is in scope – Recommendation to realize 3-system landscape (D –Q –P) Development-D Quality Ass.- Q Production-P SSM SSM 7.0 7.0 SSM SSM 7.0 7.0 SSM SSM 7.0 7.0 NW NW 7.0 7.0 [SLO] [SLO] NW NW 7.0 7.0 [SLT] [SLT] NW NW 7.0 7.0 [SLP] [SLP] ICT Servicecentre PRELIMINARY REMARKS ON CHANGE Good We can offer you 3 kinds of services: 1) good 2) cheap 3) quick The devil’ s triangle Quick Cheap ICT Servicecentre You may choose from either 2 options..... - good & cheap...(is not quick) - good & quick...(is not cheap) - quick & cheap...(is not good) GROWING COST OVERRUNS ICT Servicecentre GROWING TIME OVERRUNS ICT Servicecentre QUALITY FAILURES ICT Servicecentre SAP SOLUTION MANAGER (SSM) • An ERP system for IT environment • Ultimate goal: mastering devil’ s triangle –Cost overruns –Time overruns –Poor quality • Manage all, concentrating on customer satisfaction ICT Servicecentre PURPOSE ‘ The purpose of this presentation is to provide an overview how SAP Solution Manager (SSM) could be used in SAP projects and SAP support…..’ ICT Servicecentre Agenda • Unit • Unit • Unit • Unit • Unit • Unit • Unit • Unit • Unit • Unit 01: 02: 03: 04: 05: 06: 07: 08: 09: 10: SAP Solution Manager Overview Project Preparation Project Blueprint Working with Documents Customizing via Solution Manager Documenting Tailoring via Solution Manager Documenting Jobs via Solution Manager Go Live & Support Tips & Tricks More Information ICT Servicecentre Unit 01 SAP SOLUTION MANAGER OVERVIEW… ICT Servicecentre SAP Solution Manager project –overall model Solution Monitoring Service Desk CHARM Business Process Monitoring Implementation / Upgrade In Scope: Realized Job Scheduling Management Templates Cutover Diagnostics Customization Synchronization 3rd Party Integration Retrofit Central System Administration SLA Management Transport Integration Solution Early Watch Alert Basis Service Desk Change Management Project Standards System Monitoring Test Management Business Process Mapping Populated Business Processes Solution Directory Technical Base 2/3 Solution Manager System Landscape System Landscape Directory ICT Servicecentre In Scope: still to be realized Out of current scope Functional Base Standards In Scope: In execution Connections with Managed Systems Connect to SAP Maintenance Optimizer SAP SOLUTION MANAGER –CUSTOMIZED ROADMAP SCOPE 1. Technical base (Gateway to SAP included) 2. Functional base 3. Solution Monitoring 4. Implementation /Upgrade 5. Service Desk 6. CHARM ICT Servicecentre On the road to a transparant SAP Solution… ICT Servicecentre Current status SSM Implementation Project at Maastricht University • Project preparation: – First projects in SSM gedefinieerd – Autorization roles defined for project-members – Defenition of documentation standards is in execution – Document-status/acceptance procedure in place – Instruction material finalized for working in projects in SSM (UM Kick-off presentation, guidelines) • Project execution: – ARIS –SAP Solution Manager Synchronization Procedure defined – ARIS Synchronization technically realized ICT Servicecentre Implementation Scenario Project Preparation Business Blueprint Realization Final Preparation Go Live & Support ASAP Configure processes Define Project Define Project Standards Define solution based on SAP processes Setup System Landscape Training Synchronize Cust. settings Testing Project administration Issue Tracking/ Monitoring/ Reporting Roadmaps SAP Solution Manager ICT Servicecentre Handover to Operations Unit 02 SAP SOLUTION MANAGER PROJECT PREPARATION… ICT Servicecentre Project Preparation ARIS –SAP Solution Manager SSM Project Template Project UM Template Project UM Implementatie Project X Implementatie Project Y ICT Servicecentre UM Documentation: templates for each project phase… Project Preparation Blueprint Realization • Business Process Design • Functional Design Extension • Technical Design Extension • Functional Design Interface • Technical Design Interface • Decision Paper • Functional Design Report • Technical Design Report • Business Case • Functional Design Form • Technical Design Form m a e l p • Functional Design EDI Inbound • Technical Design EDI Inbound • Functional Design EDI Outbound Final Preparation • Test Script Assembly Test • Test Script Component Test • Test Script Technical Integration Test • Test Script Acceptance Test ICT Servicecentre x E Go Live & Support • EUT Work Instruction • Technical Design EDI Outbound Unit 03 SAP SOLUTION MANAGER PROJECT BLUEPRINT… ICT Servicecentre Business Blueprint Business Process structure in Solution Manager Procurement and Logistics Execution Processes in ERP Scenario Processing Purchase Requisitions in ERP Business Process 1 Process Step 1 01 Create or process purchase requisitions Process Step 2 02 Release purchase requisitions … Processing Purchase Orders in ERP Business Process 2 Process Step 1 … ICT Servicecentre 01 Create or process purchase orders Implementing Processes, not Systems CRM SAP ERP Create Customer Order Create Order Shipment Picking Goods Issue Send Confirmation Create Invoice ICT Servicecentre WMS How to build Business Process structure content? Manual Input Manual Input ARIS SAP Business Process Repository SAP Business Process Repository Aris SoDocA RBE Plus RBE Plus …. ICT Servicecentre …. Business Process Repository… Business Process Repository Both in ARIS and in SAP Solution Manager a Library of Business Processes could be build & used… ICT Servicecentre Level Level 1 Level 2 Level 3 Model level Corporate Proces Model (VACD) - - Synchronizat ion project (VACD) Synchronizat ion EPC (EPC) Object level ARIS Operationele inkoo p Tactische inkoop Activa management (Finan ci eel) Revenue ma nagement (Financ ieel) Proj ect management Investeringsm a nagement (Fina ncieel ) De biteuren admini stra tie Invoeren Basisgegevens Logisti ek Sa larisverwerk ing Zi ekteverzuim en Poortwachter Uitvoeren Onts lagbevestiging Controlli ng en management rapportage Timemanage ment Invoeren Ontslagbevestiging EPC Level 4 Detailed Process (EPC + FAD) P laatsingsmogelij kheid geidentific e erd U itvoeren Salarisverw erking Mutatie noodzakelij k Resultaten simulatie bekend bij... Medew erker AZM manager decentrale P Zmedew erker A anpassen Organisatorische Indeling centrale medew erker P.. . Wijziging doorber ekening/kost enverdeling centrale medew erker P.. . Nieuwe Formatieplaats bekend Maintain HR Master Data V erandering Tijdgegevens nodig? A... S tandaard r ooster veranderen centrale medewerker P ... Aanpassen Normw erktij den (incl. OR T/BB D) A... Werk tij d verander t ICT Servicecentre Uitvoeren wijzigen functionele basisgegevens Beheer Organisat iestructu ur Indienen Mutatieaanvraag funct ionele gegevens A utoriseren Mutatieaanvraag Controleren/Behere n In/Uitstroomenquete FAD B eant woorden vragen iv m Salaris A anvraag mut at e i function... Personeel s admin istratie cent rale medewerker P ... W ji ziging per centage ziektever zuim Process Verwerken Declaratie s Afrekening ontslag Beschikking U WV W IA ontvangen Scenario Financ ieel management (Financ ieel) Crediteuren admi nistrati e Be dri jfsvo eri n g Controleren op Arbeidshandicap Beheer Organisatiestructuur Grootboek adminis tratie Treasury cash fl ow (Financi eel) centrale medew erker P.. . Aanbrengen van correct ies functionele gegevens Process step + Transactio n Project Business Process Structure Documentation organized in Tabs… Level 1 Level 2 Level 3 Example: List of transactions which are valid for this proces step… ICT Servicecentre Populate the Business Process Structure… All Customer Objects All Documentation All Customizing Objects All End User Transactions All Test Cases ICT Servicecentre Status of Objects within SSM Project Start Process Step Relevant? Status: Open Status: Not Relevant Status: In Process Status: Finished End ICT Servicecentre Unit 04 WORKING WITH DOCUMENTS… ICT Servicecentre Where to find documents in SSM? e l p m a x E ICT Servicecentre Start Status of Documents: Project side In Process Review Released Reopen by Project Review Initial Status of the Document A team-member offers the document for review. The team-lead accepts (Released) or rejects (In process) the document. End-status of the document within the project. Based on the status ‘ Released’ UM Support Dept. will decide of the document is accepted for Maintenance Phase. In case new insights occur (change before go-live) a finalized document can undergo changes; document has to be re-opened. ICT Servicecentre In Process Docume nt OKE? Project Released Reopen by Project Support In Beheer? Reopen by Support Review Support In Beheer? Final End Document Management Buttons Insert Insert Document Document Display Display Document Document Check Check Document Document Out/In Out/In Insert Insert Document Document Where-Used Where-Used List List Document Document Attributes Attributes History History Delete Delete Document Document from from KW KW Copy Copy Document Document Change Change Document Document ICT Servicecentre Delete Delete Row Row (Leaves (Leaves Documents Documents in in KW) KW) Difference between Delete Row en Delete! With the Delete Row button the link between the document and the project will be removed. The document itself remains available in the SAP Knowledge Warehouse. With the Delete button the link and the document will be removed from the SAP Knowledge Warehouse. ICT Servicecentre Step 1: How to move a document? 2 1 Select the document ICT Servicecentre Select Copy Document Step 2: How to move a document? 4 Select right Tab for type of document! 5 3 Select right node in process structure ICT Servicecentre Select the option: Insert as Link Step 3: How to move a document? 7 6 Select the ‘ old’document link ICT Servicecentre Select Delete Row to remove old link Unit 05 CUSTOMIZING VIA SOLUTION MANAGER ICT Servicecentre Realization Step 1: Configuring IMG Objects 3 1 Select the right node in the process structure 2 ICT Servicecentre Select IMG Object Select …. IMG Object Step 2: Configure IMG Object thru using SSM 2 1 Click Configure Select the IMG Object 3 ICT Servicecentre Configure the IMG Object in target system… Step 3: Document the IMG Configuration 1 ICT Servicecentre Document IMG Configuration. Per tab 1 Configuration Document Displaying SAP IMG Documentation… Select a IMG object and click on the ‘ Display Documentation’button. ICT Servicecentre Unit 06 DOCUMENTING CUSTOMER SPECIFIC DEVELOPMENTS IN SAP SOLUTION MANAGER… ICT Servicecentre Step 1: Create customer specific object in the system where it belongs to ICT Servicecentre Step 2: Record & Document the Customer specific Developed Objects Document Customer specific development 3 1 Select the right node in the process structure 2 ICT Servicecentre Register the Object Unit 07 DOCUMENTING BACKGROUND JOBS WITH SAP SOLUTION MANAGER… ICT Servicecentre Step 1: How to perform/schedule a background job? 2 Select the tab: Transactions 3 1 ICT Servicecentre Select the right node in de process structure Select Type: Job Documentation Step 2: How to perform/schedule a background job? 4 ICT Servicecentre Fill in Job Name Step 3: How to perform/schedule a background job? 5 Fill in a description of the job 6 ICT Servicecentre Fill in the job step information Step 4: How to perform/schedule a background job? 8 File the Job Document 7 ICT Servicecentre Fill in all relevant information like restarting procedure etc. Unit 08 GO LIVE & SUPPORT ICT Servicecentre Go Live & Support Start Transfer from Project to Support Final Reopen by Support Review by Support In Process Status of document when Support accepts the document for Maintenance. When Support does not accept the document status ‘ Reopen by Support’applies. Review Docume nt OKE? Project Released Reopen by Project Support In Maintena nce? Reopen by Support After updating the document it can be re-offered for ‘ Review by Support’ . Review by Support In Maintena nce? Final End ICT Servicecentre Unit 09 TIPS & TRICKS IN SAP SOLUTION MANAGER ICT Servicecentre Documenting in separate window… ICT Servicecentre Where-Used List Select an object and click the Where-Used button. Example: User Exit RV60AFZZ is used in two scenarios ICT Servicecentre Searching for Customer specific Objects thru TCODE: SOLAR01/SOLAR02 Example: Search for all spots within the project where object RV60AFZZ occurs… ICT Servicecentre Search Objects with TCODE: SOLAR_EVAL Example: All Z transactions… ICT Servicecentre Unit 10 USAGE OF SSM TOGETHER WITH OTHER TOOLING ICT Servicecentre Possible Use Case SDA: SSM –ARIS –SSM: a Conceptual View… SSM SDA Project SSM SSM SDA Project SSM Project Project Template Project SSM Mainte nance Mainte nance Template Project Impl. Project Solution Impl. Project … ICT Servicecentre SSM Maint. Project ARIS, SSM & HP Quality Centre ICT Servicecentre Options for Testing SAP Solutions Option 1 Test Scope Identification Solution Manager Business Blueprint Solution Manager Business Process Change Analyzer Test Planning Manual Tests Automatic Tests UI Based Tests HP QTP Solution Manager Test Workbench Solution Manager Test Workbench Solution Manager eCATT SAP TDMS Option 2 SAP TAO Solution Manager Business Blueprint HP Quality Center Solution Manager Business Process Change Analyzer ICT Servicecentre SAP TDMS HP Quality Center HP QTP Backend Tests eCATT Application Logic Tests Unit 10 More INFORMATION… ICT Servicecentre Ramp up Knowledge Transfer in SAP Support Portal 1 2 3 ICT Servicecentre Select a Learning Map… ICT Servicecentre Links – Online Documentation • http://help.sap.com/content/documentation/solutionmanager – SAP Solution Manager on SAP Service Marketplace • http://service.sap.com/solutionmanager – E-Learning Materials • http://service.sap.com/rkt-solman – Training curriculum • http://service.sap.com/solutionmanager --> Training – Frequently asked questions • http://service.sap.com/solutionmanager --> FAQ ICT Servicecentre Questions? ICT Servicecentre