SAP Solution Manager

SAP Solution Manager
Using SSM in SAP Implementation & Support
INTRODUCING HENNY
•SAP Overlay Consultant since 1997
•Board Member Netherlands SAP User Group
& Member SUGEN
ICT Servicecentre
SAP SYSTEM LANDSCAPE –EXAMPLE UM
Development-D
In Project
Redesign
Redesign
(ERP
(ERP 6.0
6.0 -- NW
NW 7.01)
7.01)
and?
related
Identity
Identity &
& Access
Access
Management
Management
Facility
Facility
Management
Management system
system
Syllabus+
Syllabus+
Non
Non SAP
SAP
Transaction
Transaction system
system
NetWeaver
NetWeaver
Tools
Tools
d
October 2009
APPLICATION LIFECYCLE MANAGEMENT
EH&S
EH&S
(ERP
6.0
(ERP 6.0 -- NW
NW 7.0)
7.0)
Quality Ass.-Q
Production-P
ERP
ERP 6.0
6.0
ERP
ERP 6.0
6.0
ERP
ERP 6.0
6.0 -- Ehp4
Ehp4
NW
NW 7.0
7.0
[CSO]
[CSO]
NW
NW 7.0
7.0
[CST]
[CST]
NW
NW 7.0
7.0
[CSP]
[CSP]
ERP
ERP 6.0
6.0
ERP
ERP 6.0
6.0
NW
NW 7.0
7.0
[CSU]
[CSU]
NW
NW 7.0
7.0
[CSV]
[CSV]
CRM
CRM 7.0
7.0
CRM
CRM 7.0
7.0
CRM
CRM 7.0
7.0
NW
NW 7.0
7.0
[CRO]
[CRO]
NW
NW 7.0
7.0
[CRT]
[CRT]
NW
NW 7.0
7.0
[CRP]
[CRP]
SRM
SRM 4.0
4.0
SRM
SRM 4.0
4.0
SRM
SRM 4.0
4.0
WAS
WAS 6.40
6.40
[SRO]
[SRO]
WAS
WAS 6.40
6.40
[SRT]
[SRT]
WAS
WAS 6.40
6.40
[SRP]
[SRP]
BI
BI 7.0
7.0
BI
BI 7.0
7.0
BI
BI 7.0
7.0
NW
NW 7.0
7.0
[BIO]
[BIO]
NW
NW 7.0
7.0
[BIT]
[BIT]
NW
NW 7.0
7.0
[BIP]
[BIP]
PI
PI 7.0
7.0
PI
PI 7.0
7.0
PI
PI 7.0
7.0
NW
NW 7.0
7.0
[XIT]
[XIT]
NW
NW 7.0
7.0
[XIP]
[XIP]
SNP
SNP 7.0
7.0
SNP
SNP 7.0
7.0
NW
NW 7.0
7.0
[UPO
[UPO ++ BPO]
BPO]
NW
NW 7.0
7.0
[UPT
+
[UPT + BPT]
BPT]
NW
NW 7.0
7.0
[UPP
[UPP ++ BPP]
BPP]
SSM
SSM 7.0
7.0
SSM
SSM ??
SSM
SSM 7.0
7.0
NW
NW 7.0
7.0
[SLO]
[SLO]
NW
NW ??
[SLT]
[SLT]
NW
NW 7.0
7.0
[SLP]
[SLP]
NW
NW 7.0
7.0
[XIO]
[XIO]
SNP
SNP 7.0
7.0
NWDI
NWDI ....
NW0
NW0
[DIP]
[DIP]
SAP SOLUTION MANAGER AT A GLANCE
Think BIG, start small, … but do START
• Solution Manager is
mandatory, SAP
contractually requires
usage of this toolset
• Business Case: ROI 1½
to 2 years due to more
efficient support effort
• Develop a Roadmap for
implementing Solution
Manager
Inzet formatie SAP domein
20
15
Lineaire groei
Fte 10
Afnemende meerinspanning
5
Vrijkomend voor
projecten
0
Varianten
Fte reduction in IT support:
•Red: linear growth without SSM
•Green: less growth with SSM in place
•Yellow: available for IT innovations
ICT Servicecentre
PLANNED EVOLUTION OF THE SSM LANDSCAPE
• At the IT operations side there is not that much new
– Will be better informed then before
• Most attention draws Solution Manager Diagnostics
– Because it is relatively new
– Relatively new also means: instable to a certain extent
• When Solution Manager Diagnostics is in scope
– Recommendation to realize 2-system landscape to minimize
downtime due to upgrades
•Development system (D)
•Production system (P)
• When CHARM is in scope
– Recommendation to realize 3-system landscape (D –Q –P)
Development-D
Quality Ass.- Q
Production-P
SSM
SSM 7.0
7.0
SSM
SSM 7.0
7.0
SSM
SSM 7.0
7.0
NW
NW 7.0
7.0
[SLO]
[SLO]
NW
NW 7.0
7.0
[SLT]
[SLT]
NW
NW 7.0
7.0
[SLP]
[SLP]
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PRELIMINARY REMARKS
ON CHANGE
Good
We can offer you 3 kinds of services:
1) good
2) cheap
3) quick
The devil’
s triangle
Quick
Cheap
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You may choose from either 2 options.....
- good & cheap...(is not quick)
- good & quick...(is not cheap)
- quick & cheap...(is not good)
GROWING COST OVERRUNS
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GROWING TIME OVERRUNS
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QUALITY FAILURES
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SAP SOLUTION MANAGER (SSM)
• An ERP system for IT environment
• Ultimate goal: mastering devil’
s triangle
–Cost overruns
–Time overruns
–Poor quality
• Manage all, concentrating on customer satisfaction
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PURPOSE
‘
The purpose of this presentation is to provide an
overview how SAP Solution Manager (SSM) could
be used in SAP projects and SAP support…..’
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Agenda
• Unit
• Unit
• Unit
• Unit
• Unit
• Unit
• Unit
• Unit
• Unit
• Unit
01:
02:
03:
04:
05:
06:
07:
08:
09:
10:
SAP Solution Manager Overview
Project Preparation
Project Blueprint
Working with Documents
Customizing via Solution Manager
Documenting Tailoring via Solution Manager
Documenting Jobs via Solution Manager
Go Live & Support
Tips & Tricks
More Information
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Unit 01
SAP SOLUTION MANAGER OVERVIEW…
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SAP Solution Manager project –overall model
Solution Monitoring
Service Desk
CHARM
Business Process
Monitoring
Implementation
/ Upgrade
In Scope: Realized
Job Scheduling
Management
Templates
Cutover
Diagnostics
Customization
Synchronization
3rd Party
Integration
Retrofit
Central System
Administration
SLA Management
Transport
Integration
Solution
Early Watch Alert
Basis Service
Desk
Change
Management
Project Standards
System
Monitoring
Test Management
Business
Process
Mapping
Populated
Business
Processes
Solution
Directory
Technical Base
2/3 Solution
Manager System
Landscape
System
Landscape
Directory
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In Scope: still to be
realized
Out of current scope
Functional Base
Standards
In Scope: In execution
Connections
with Managed
Systems
Connect to
SAP
Maintenance
Optimizer
SAP SOLUTION MANAGER
–CUSTOMIZED ROADMAP SCOPE
1. Technical base
(Gateway to SAP
included)
2. Functional base
3. Solution
Monitoring
4. Implementation
/Upgrade
5. Service Desk
6. CHARM
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On the road to a transparant SAP Solution…
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Current status SSM Implementation Project at
Maastricht University
• Project preparation:
– First projects in SSM gedefinieerd
– Autorization roles defined for project-members
– Defenition of documentation standards is in execution
– Document-status/acceptance procedure in place
– Instruction material finalized for working in projects in SSM
(UM Kick-off presentation, guidelines)
• Project execution:
– ARIS –SAP Solution Manager Synchronization Procedure
defined
– ARIS Synchronization technically realized
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Implementation Scenario
Project
Preparation
Business
Blueprint
Realization
Final
Preparation
Go Live
& Support
ASAP
Configure
processes
Define Project
Define Project
Standards
Define solution
based on SAP
processes
Setup System
Landscape
Training
Synchronize
Cust. settings
Testing
Project administration
Issue Tracking/ Monitoring/ Reporting
Roadmaps
SAP Solution Manager
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Handover to
Operations
Unit 02
SAP SOLUTION MANAGER PROJECT
PREPARATION…
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Project
Preparation
ARIS –SAP Solution Manager
SSM
Project
Template
Project UM
Template
Project UM
Implementatie
Project
X
Implementatie
Project
Y
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UM Documentation: templates for each project
phase…
Project Preparation
Blueprint
Realization
• Business Process
Design
• Functional Design Extension
• Technical Design Extension
• Functional Design Interface
• Technical Design Interface
• Decision Paper
• Functional Design Report
• Technical Design Report
• Business Case
• Functional Design Form
• Technical Design Form
m
a
e
l
p
• Functional Design EDI Inbound • Technical Design EDI Inbound
• Functional Design EDI
Outbound
Final Preparation
• Test Script Assembly Test
• Test Script Component
Test
• Test Script Technical
Integration Test
• Test Script Acceptance
Test
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x
E
Go Live & Support
• EUT Work Instruction
• Technical Design EDI Outbound
Unit 03
SAP SOLUTION MANAGER PROJECT
BLUEPRINT…
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Business
Blueprint
Business Process structure in Solution Manager
Procurement and Logistics Execution Processes in ERP
Scenario
Processing Purchase Requisitions in ERP
Business Process 1
Process Step 1
01 Create or process purchase requisitions
Process Step 2
02 Release purchase requisitions
…
Processing Purchase Orders in ERP
Business Process 2
Process Step 1
…
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01 Create or process purchase orders
Implementing Processes, not Systems
CRM
SAP ERP
Create
Customer
Order
Create Order
Shipment
Picking
Goods Issue
Send
Confirmation
Create
Invoice
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WMS
How to build Business Process structure content?
Manual Input
Manual Input
ARIS
SAP Business
Process Repository
SAP Business
Process Repository
Aris
SoDocA
RBE Plus
RBE Plus
….
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….
Business Process Repository…
Business Process Repository
Both in ARIS and in SAP Solution Manager a
Library of Business Processes could be build &
used…
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Level
Level 1
Level 2
Level 3
Model
level
Corporate
Proces
Model
(VACD)
-
-
Synchronizat
ion project
(VACD)
Synchronizat
ion EPC
(EPC)
Object
level
ARIS
Operationele
inkoo p
Tactische
inkoop
Activa
management
(Finan ci eel)
Revenue
ma nagement
(Financ ieel)
Proj ect
management
Investeringsm
a nagement
(Fina ncieel )
De biteuren
admini stra tie
Invoeren
Basisgegevens
Logisti ek
Sa larisverwerk
ing
Zi ekteverzuim
en
Poortwachter
Uitvoeren
Onts lagbevestiging
Controlli ng en
management
rapportage
Timemanage
ment
Invoeren
Ontslagbevestiging
EPC
Level 4
Detailed
Process
(EPC +
FAD)
P laatsingsmogelij
kheid
geidentific e erd
U itvoeren
Salarisverw erking
Mutatie
noodzakelij k
Resultaten
simulatie
bekend bij...
Medew erker AZM
manager
decentrale P Zmedew erker
A anpassen
Organisatorische
Indeling
centrale
medew erker P.. .
Wijziging
doorber ekening/kost
enverdeling
centrale
medew erker P.. .
Nieuwe
Formatieplaats
bekend
Maintain HR
Master Data
V erandering
Tijdgegevens
nodig?
A...
S tandaard r ooster
veranderen
centrale
medewerker P ...
Aanpassen
Normw erktij den
(incl. OR T/BB D)
A...
Werk tij d
verander t
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Uitvoeren wijzigen
functionele
basisgegevens
Beheer
Organisat iestructu
ur
Indienen
Mutatieaanvraag
funct ionele
gegevens
A utoriseren
Mutatieaanvraag
Controleren/Behere
n In/Uitstroomenquete
FAD
B eant woorden
vragen iv m Salaris
A anvraag
mut at e
i
function...
Personeel s
admin istratie
cent rale
medewerker P ...
W ji ziging
per centage
ziektever zuim
Process
Verwerken
Declaratie s
Afrekening ontslag
Beschikking U WV
W IA ontvangen
Scenario
Financ ieel
management
(Financ ieel)
Crediteuren
admi nistrati e
Be dri jfsvo eri n
g
Controleren op
Arbeidshandicap
Beheer
Organisatiestructuur
Grootboek
adminis tratie
Treasury
cash fl ow
(Financi eel)
centrale
medew erker P.. .
Aanbrengen van
correct ies
functionele
gegevens
Process
step
+
Transactio
n
Project
Business Process Structure
Documentation organized in Tabs…
Level 1
Level 2
Level 3
Example:
List of transactions which are
valid for this proces step…
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Populate the Business Process Structure…
All Customer
Objects
All Documentation
All Customizing
Objects
All End User
Transactions
All Test Cases
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Status of Objects within SSM Project
Start
Process
Step
Relevant?
Status:
Open
Status:
Not Relevant
Status:
In Process
Status:
Finished
End
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Unit 04
WORKING WITH DOCUMENTS…
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Where to find documents in SSM?
e
l
p
m
a
x
E
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Start
Status of Documents: Project side
In Process
Review
Released
Reopen by
Project
Review
Initial Status of the Document
A team-member offers the document
for review. The team-lead accepts
(Released) or rejects (In process) the
document.
End-status of the document within the
project. Based on the status ‘
Released’
UM Support Dept. will decide of the
document is accepted for Maintenance
Phase.
In case new insights occur (change
before go-live) a finalized document
can undergo changes; document has
to be re-opened.
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In Process
Docume
nt OKE?
Project
Released
Reopen by
Project
Support
In
Beheer?
Reopen by
Support
Review
Support
In
Beheer?
Final
End
Document Management Buttons
Insert
Insert Document
Document
Display
Display Document
Document
Check
Check Document
Document Out/In
Out/In
Insert
Insert Document
Document
Where-Used
Where-Used List
List
Document
Document Attributes
Attributes
History
History
Delete
Delete Document
Document from
from KW
KW
Copy
Copy Document
Document
Change
Change Document
Document
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Delete
Delete Row
Row
(Leaves
(Leaves Documents
Documents in
in KW)
KW)
Difference between Delete Row en Delete!
With the Delete Row button the link between the
document and the project will be removed. The
document itself remains available in the SAP
Knowledge Warehouse.
With the Delete button the link and the document
will be removed from the SAP Knowledge Warehouse.
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Step 1: How to move a document?
2
1
Select the document
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Select Copy Document
Step 2: How to move a document?
4
Select right Tab for type of
document!
5
3
Select right node in process
structure
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Select the option: Insert as Link
Step 3: How to move a document?
7
6
Select the ‘
old’document link
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Select Delete Row to remove old link
Unit 05
CUSTOMIZING VIA
SOLUTION MANAGER
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Realization
Step 1: Configuring IMG Objects
3
1
Select the right node in the
process structure
2
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Select IMG Object
Select …. IMG Object
Step 2: Configure IMG Object thru using SSM
2
1
Click Configure
Select the IMG Object
3
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Configure the IMG Object in
target system…
Step 3: Document the IMG Configuration
1
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Document IMG
Configuration. Per tab 1
Configuration Document
Displaying SAP IMG Documentation…
Select a IMG object and
click on the ‘
Display
Documentation’button.
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Unit 06
DOCUMENTING CUSTOMER SPECIFIC
DEVELOPMENTS IN SAP SOLUTION
MANAGER…
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Step 1: Create customer specific object in the
system where it belongs to
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Step 2: Record & Document the Customer
specific Developed Objects
Document Customer specific
development
3
1
Select the right node in the
process structure
2
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Register the Object
Unit 07
DOCUMENTING BACKGROUND JOBS WITH
SAP SOLUTION MANAGER…
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Step 1: How to perform/schedule a background
job?
2
Select the tab: Transactions
3
1
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Select the right node in de
process structure
Select Type: Job Documentation
Step 2: How to perform/schedule a background
job?
4
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Fill in Job Name
Step 3: How to perform/schedule a background
job?
5
Fill in a description of the job
6
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Fill in the job step information
Step 4: How to perform/schedule a background
job?
8
File the Job Document
7
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Fill in all relevant information like
restarting procedure etc.
Unit 08
GO LIVE & SUPPORT
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Go Live
& Support
Start
Transfer from
Project to Support
Final
Reopen by
Support
Review by
Support
In Process
Status of document when
Support accepts the document
for Maintenance.
When Support does not accept
the document status ‘
Reopen by
Support’applies.
Review
Docume
nt OKE?
Project
Released
Reopen by
Project
Support
In
Maintena
nce?
Reopen by
Support
After updating the document it
can be re-offered for ‘
Review by
Support’
.
Review by
Support
In
Maintena
nce?
Final
End
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Unit 09
TIPS & TRICKS IN SAP SOLUTION
MANAGER
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Documenting in separate window…
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Where-Used List
Select an object and
click the Where-Used
button.
Example: User Exit
RV60AFZZ is used in
two scenarios
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Searching for Customer specific Objects thru
TCODE: SOLAR01/SOLAR02
Example:
Search for all spots
within the project
where object
RV60AFZZ occurs…
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Search Objects with TCODE: SOLAR_EVAL
Example:
All Z transactions…
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Unit 10
USAGE OF SSM TOGETHER WITH OTHER
TOOLING
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Possible Use Case SDA: SSM –ARIS –SSM:
a Conceptual View…
SSM
SDA
Project
SSM
SSM
SDA
Project
SSM
Project
Project
Template
Project
SSM
Mainte
nance
Mainte
nance
Template
Project
Impl.
Project
Solution
Impl.
Project
…
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SSM
Maint.
Project
ARIS, SSM & HP Quality Centre
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Options for Testing SAP Solutions
Option 1
Test Scope
Identification
Solution Manager
Business Blueprint
Solution Manager
Business Process
Change Analyzer
Test Planning
Manual Tests
Automatic Tests
UI Based Tests
HP
QTP
Solution
Manager Test
Workbench
Solution
Manager Test
Workbench
Solution
Manager
eCATT
SAP TDMS
Option 2
SAP TAO
Solution Manager
Business Blueprint
HP Quality
Center
Solution Manager
Business Process
Change Analyzer
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SAP TDMS
HP Quality
Center
HP QTP
Backend Tests
eCATT
Application
Logic Tests
Unit 10
More INFORMATION…
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Ramp up Knowledge Transfer in SAP Support
Portal
1
2
3
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Select a Learning Map…
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Links
– Online Documentation
• http://help.sap.com/content/documentation/solutionmanager
– SAP Solution Manager on SAP Service Marketplace
• http://service.sap.com/solutionmanager
– E-Learning Materials
• http://service.sap.com/rkt-solman
– Training curriculum
• http://service.sap.com/solutionmanager --> Training
– Frequently asked questions
• http://service.sap.com/solutionmanager --> FAQ
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Questions?
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