subscriber handbook - The Pasadena Playhouse

DISCOUNT TICKETS
As a subscriber you can exchange your tickets, or purchase
additional tickets with your exclusive 20% discount before
they go on sale to the public.
TICKET EXCHANGE
Your 2012-13 tickets can be exchanged* for each respective
show starting on the dates below:
Under My Skin, August 1, 2012
Intimate Apparel, September 1, 2012
Fallen Angels, November 1, 2012
Show 4 - A Surprise Production!, Jan 2, 2013
Sleepless in Seattle - The Musical, TBA
*Dates are subject to change. For the most up-to-date information
on purchasing tickets or exchanging make sure to check out the
Subscriber Page on our website.
Subscribers may exchange their tickets once per production at
no charge. If exchanging into a more expensive performance or
seat, an upgrade cost beginning at $10 may apply.
If you must exchange a second time within the same production,
a $10 per ticket exchange fee will apply. Please request your
exchange as soon as possible before seats sell out or before
similarly priced performances pass.
Preview Series subscribers should try to exchange for the first
week of a production to avoid upgrade fees. When exchanging
you will be offered the best seats available.
Exchanges are not allowed between productions. Tickets must
be exchanged before your performance date passes.
Performance dates and times are available at our website
www.PasadenaPlayhouse.org.
HOW TO EXCHANGE TICKETS:
When exchanging your tickets in person at the theatre, you
must bring your original tickets and turn them in at the time
of exchange. If your original tickets are not surrendered at the
time of the exchange, we are unable to provide you with your
new tickets.
MISSED YOUR PERFORMANCE?
The Pasadena Playhouse offers missed performance assurance if
your original performance has already passed. Past-date tickets
must be exchanged in person at the Box Office on the day of the
desired performance and are subject to availability. We encourage
that you mark your calendar for all your performance dates and
try to exchange before the performance.
If you’re unable to make your performance, and you’re unable to
exchange your ticket to another date, you may return your tickets
as an in kind donation.
FLEX PASS SUBSCRIPTIONS
FLEX Pass subscribers may begin to redeem their passes for
tickets usually two months before the first performance date.
Please check with the Subscriptions Department or Box Office for
exact dates. Use the included form to redeem your FLEX passes
if you wish to do so via mail, fax or e-mail. This subscription
expires August 1, 2013 and is only valid for our regular season
productions.
Cell Phones and Wireless Devices: All cell phones and
wireless devices for either phone calls, texting or internet use
must be shut off before you enter the theater and may not be
turned on and used during the performance. Please be mindful
of the actors on stage and your neighbors in the audience.
BOX OFFICE INFORMATION
Concessions: You can skip that long line at intermission
by preordering your drinks before the show! Stop by our
concessions bar and you can purchase wine, champagne,
soda, snacks and more before you enter the theatre. You can
take all drinks with you into the theatre as long as they have a
lid. Food is not permitted in the theatre.
Phone Hours: 12-5 pm Mon, 12-6 pm Tues thru Sun
When exchanging your tickets by fax or by e-mail, please
include an image of your torn tickets, that ensures us the tickets
have been destroyed and will not be used. Please note the
performance date, time and seats into which you would like
to exchange. You will receive a confirmation of your exchange
within 24 hours. If you do not, assume that your tickets were not
exchanged and contact the Box Office. Tickets exchanges will
not be mailed out, but will be held at Will Call.
Parking: There are several well-lit, competitively-priced parking
lots surrounding the theatre. There is also free street parking
available for Sunday performances and weekdays after 6pm.
Please read all signs before parking. The Pasadena Playhouse
does not manage parking around the facility and is not
responsible for citations, lost or stolen vehicles, or items left
in vehicles.
www.PasadenaPlayhouse.org/SubscriptonBenefits
Window Hours: 12-5 pm Mon, 12-Performance Time Tues-Sun
We suggest you use the included exchange form to exchange
your tickets. Only one copy is provided, additional copies can
be downloaded from the Subscriber Benefits web page:
www.PasadenaPlayhouse.org/SubscriptonBenefits.
Assisted Listening Devices: A limited number of assisted
listening devices are available for the main stage only on a firstcome, first-served basis, free of charge. Ask an usher upon
entering the theatre for assistance.
For ongoing news and updates on when you can exchange your
tickets, and an online version of this handbook, please visit our
subscriber website. From there you can download additional
exchange forms, keep updated on performance dates and times,
as well as more info on additional benefits with our neighbors.
UPDATES
Mail or In person at 39 South El Molino, Pasadena, CA 91101
E-mail: [email protected]
Handicapped Access: We are happy to accommodate all
special seating requests that we can. Please call the Box
Office at 626.356.7529 to make arrangements.
Production Effects: Herbal cigarettes, theatrical fog, strobe
lights, gunshots and other effects may be used. Please consult
an usher prior to seating if you may be sensitive to these
effects. Alternative seating locations or other accommodations
can be made. Please contact the Box Office via phone
or email if you have questions or concerns regarding any
production effects.
Fax: 626.204.7399
Phone: 626.356.7529
Latecomers will only be seated if and when there is an
appropriate pause in the action on stage. Please note that
once the curtain time passes, your seats are forfeit and
you will be seated in the best available seats in the rear of
the auditorium.
E-Mail: [email protected] or
[email protected]
Box Office Phone: 626.356.PLAY (7529)
Fax: 626.356.6142
Lost and Found: 626.356.7529
Emergency Line: 626.204.7387 (during performance time only)
A FEW TIPS FOR YOUR VISIT!
Late Seating: We try to begin performances promptly at the
time listed on your tickets. Please arrive at the theatre at least
30 minutes prior to performance time to ensure the best
possible experience at the theatre.
Miscellaneous Tips: Please unwrap all gum and cough
drop wrappers before you enter the theatre. The theatre is
air-conditioned and heated for your comfort, please dress
appropriately. By law, there is no smoking allowed in the
theatre or on the courtyard at any time.
QUALITY ASSURANCE
The Pasadena Playhouse is committed to providing a quality
experience for you and your guests. If you are dissatisfied,
for any reason during your visit, please notify the House
Manager or Hospitality Manager and we will do our utmost to
resolve your request and make your visit at The Playhouse an
enjoyable one.
SEASON
2012-2013
SUBSCRIBER HANDBOOK
AKA - AN AMERICAN BISTRO
DEAR SUBSCRIBER
www.akabistro.com
ONE COMPLIMENTARY BUTTERSCOTCH POT DU CRÈME
OR CARAMEL ICE CREAM PROFITEROLE*
41 Hugus Alley Pasadena, CA 91105
626.564.8111
10 Blocks West From The Pasadena Playhouse
Thank you for subscribing to The Pasadena Playhouse! Our 2012-2013 season promises to be one of our best.
Enclosed is your 2012-2013 Subscription Packet which includes your Subscriber Handbook and your Subscriber Benefit Cards.
Inside the Subscriber Handbook you’ll find information about exclusive restaurant offers, descriptions of your subscriber benefits,
policies and procedures, and general information and descriptions of each Pasadena Playhouse production.
AVANTI CAFÉ www.avanticafe.com
10% DISCOUNT* WITH SUBSCRIBER CARD
111 North Lake Avenue Pasadena, CA 91101
626.577.4688
Seven Blocks Northeast From The Pasadena Playhouse
We have also included a FLEX Pass redemption and a ticket exchange form for you to use when you redeem your passes or
exchange your tickets for upcoming Pasadena Playhouse productions.
*Limit one card per table. Table of 4 maximum. Must be dine-in.
Evening and weekends only. Cannot be combined with any other offer.
We open the 2012-2013 season with the world premiere comedy Under My Skin, which begins September 11, 2012. You may
exchange your tickets, redeem your FLEX Passes or purchase additional tickets at the subscriber discount as soon as you receive
this packet.
CALIFORNIA PIZZA KITCHEN
www.cpk.com
FREE SMALL PLATE WITH $15 MINIMUM
PURCHASE WITH SUBSCRIBER CARD*
We’ll see you at our theater.
Sincerely,
If you have any questions about your subscription,
please don’t hesitate to contact our Box Office at 626-356-7529,
or via email at [email protected].
99 N. Los Robles Avenue Pasadena, CA 91101
626.585.9020
6 Blocks Northwest From The Pasadena Playhouse
*$15 purchase excludes alcohol, tax, gratuity, gift card and retail purchases.
Cannot be combined with any other offer. Dine in only.
EL PORTAL RESTAURANT www.elportalrestaurant.com
10% DISCOUNT WITH SUBSCRIBER CARD*
Sheldon Epps
Artistic Director
695 East Green Street Pasadena, CA 91101
626.795.8553
Half-Block East From The Pasadena Playhouse
2012-13 SEASON
UNDER MY SKIN
FALLEN ANGELS
September 11, 2012 – October 7, 2012
January 29, 2013 – February 24, 2013
By Robert Sternin and Prudence Fraser
Directed by Marcia Milgrom Dodge
By Noël Coward
Directed by Art Manke
(Tony Award-nominated director of Ragtime)
A World Premiere comedy about love, sex
and health care.
INTIMATE APPAREL
November 6, 2012 – December 2, 2012
By Lynn Nottage
(Pulitzer Prize-winning playwright of 2011’s Ruined)
Directed by Sheldon Epps
A riveting drama about a seamstress who designs lingerie
for ladies of the “night” and on Fifth Avenue.
*Limit one card per table. Table of 4 maximum. Must be dine-in.
Evenings only. Cannot be combined with any other offer.
GREEN STREET RESTAURANT
SPECIAL ADD-ON PRESENTATION
A SNOW WHITE CHRISTMAS
Panto at The Playhouse
December 13 – 23, 2012
Before there was Sex and the City,
there was Coward’s brilliant comedy Fallen Angels.
A Lythgoe Family Production
Directed By Bonnie Lythgoe
A SURPRISE PRODUCTION!
An updated version of the classic fairy tale for kids from
1-99+, featuring family-friendly magic, a comedic twist
and modern music!
March 19, 2013 - April 14, 2013
See original works like Looped and Sister Act
before they moved onto Broadway!
SLEEPLESS IN SEATTLE – THE MUSICAL
June – July 2013
Directed by Lonny Price
(Tony Award-nominee for A Class Act)
Based on Nora Ephron’s beloved motion picture
with a book by Academy Award-winner and
Sleepless screenwriter Jeff Arch.
Photos by Jim Cox: Robin Givens in Blues for an Alabama Sky (top left); Richard Chamberlain
in The Heiress (top right); and Bradley Whitford, Roger Bart and Michael O’Keefe in Art (center).
Photo by Craig Schwartz: The Company of Twist (bottom).
{An American Bistro}
*Per every two diners, subscriber card presented, with lunch
or dinner entree purchased. Cannot be combined with any other offer.
www.greenstreetrestaurant.com
COMPLIMENTARY APPETIZER FROM OUR
SMALL BITES MENU OR A GLASS OF
GREEN STREET WINE (Chardonnay, Cabernet,
or Merlot), WITH SUBSCRIBER CARD
146 South Shopper’s Ln. Pasadena, CA 91101
626.577.7170
6 Blocks Southeast From The Pasadena Playhouse
NOOR www.noorevents.com
10% DISCOUNT ON AN EVENT BOOKED AT NOOR,
WITH PRESENTATION OF SUBSCRIBER BENEFIT CARD
260 East Colorado Boulevard, Suite A209
Pasadena, CA 91101
626.793.4518
5 Blocks West From The Pasadena Playhouse
TENDER GREENS
www.tendergreensfood.com
$15.00 MEAL DEAL, INCLUDING SOUP, ENTRÉE & DRINKS,
WITH SUBSCRIBER BENEFIT CARD
621 East Colorado Boulevard
Pasadena CA, 91101
626.405.1511
1 Block Northwest From The Pasadena Playhouse
TERI & YAKI (Lake Avenue Location Only)
www.teriandyaki.com
10% DISCOUNT, WITH SUBSCRIBER CARD
229 North Lake Avenue Pasadena, CA 91101
626.844.4554
8 Blocks Northeast From The Pasadena Playhouse