Annual Report 2013-2014 - Vietnamese Community in Australia

Transcription

CONTENTS PAGE
ORGANISATION STRUCTURE ...................................................................................................................................... 2
MANAGEMENT COMMITTEE ........................................................................................................................................ 3
STAFF AT VCASA IN THE YEAR 2012-2013 ................................................................................................................. 4-5
ACKNOWLEDGEMENTS & VOLUNTEERS ................................................................................................................... 6-7
PRESIDENT AND WELFARE DIRECTOR REPORTS ................................................................................................... 7-10
President’s Report........................................................................................................................................................... 7
Welfare Director’s Report ................................................................................................................................................ 8-10
WELFARE & OTHER SERVICE REPORTS ................................................................................................................... 12-47
VCASA Administration Team .......................................................................................................................................... 12
Adult Community Education Programs ............................................................................................................................ 13-15
Aged Care Service Introduction ....................................................................................................................................... 16
Aged Care Program: HACC and NRCP program............................................................................................................. 17-20
Gender Equality Program ................................................................................................................................................ 21-22
Addiction Services Introduction ....................................................................................................................................... 23
Drug Treatment Program ................................................................................................................................................ 24-26
Improved Services for Comorbid Drug and Mental Health Services ................................................................................. 27-29
Clean Needle Program .................................................................................................................................................... 30-31
Police Drug Diversion Program ....................................................................................................................................... 32-34
Vietnamese Gambling Help Service ................................................................................................................................ 35-37
Vietnamese Problem Gambling Treatment Pilot Program ................................................................................................ 38
Youth Team Introduction ................................................................................................................................................. 39-40
Youth Outreach Program ................................................................................................................................................ 41
Vietnamese Reconnect Program ..................................................................................................................................... 42
Christmas Function ......................................................................................................................................................... 43
Vietnamese Moon Festival .............................................................................................................................................. 44
Vietnamese Cultural Diversity Vacation Care .................................................................................................................. 45
Vietnamese Tet Festival 2012 – Year of the Dragon ....................................................................................................... 46
Vietnamese Community Ethnic School ............................................................................................................................ 47
TREASURER & FINANCIAL REPORTS ........................................................................................................................ 49Treasurer’s Report .......................................................................................................................................................... 54
Income & Expenditure, Financial Statement for the Year Ending 30/06/2012 .................................................................. 55-62
Projected Budget 2013-2014 Social Welfare Services ..................................................................................................... 63-64
1
VNCASA’S ORGANISATIONAL STRUCTURE
VIETNAMESE COMMUNITY IN AUSTRALIA/ SA CHAPTER
Management Committee
Community Access and
Services SA
(Managing Director)
Children’s services: Ethnic
school
Vacation care
AOD Services
(Addiction Intervention
Services Manager )
ACE
Programs
Nonaccredited FS
Clean Needle
Program
Gender equity for Vietnamese
Women project
(Project officer)
Accredited
FS
Illicit Drug
Diversion
Program
Cultural festivals
Aged Care Services
(Aged Care Manager)
NRCP
Services
Co -morbidity
Program
Drug
Treatment
Program
HACC
Services
Aged Care
Workers &
Volunteers
Gambling
Help Service
3
Youth Service
Reconnect
Program
Youth
Outreach
Program
ORGANISATION’S SERVICE STRUCTURE / STAFF
4
MANAGEMENT COMMITTEE
2013-2014
Mr Loc C C P Doan
President
Mr Nguyen XuanThuy
Vice President (External Affairs& Planning)
Mr Luu Cam
Vice President (Internal Affairs)
Mr Bui Tam
Vice President’s assistant
Mr Quach Hung
General Secretary
Ms Huong Nguyen
Treasurer
Quach Hung
(General Secretary)
Doan Cong Chanh Phu Loc
(President)
Mr Luu Cam
Vice President
(Internal Affairs)
Miss Luu Jennifer
Assistant for
Vice President Planning
5
Nguyen XuanThuy
(Vice President- External
Affairs & Planning)
Ms Nguyen Huong
Treasurer
ACKNOWLEDGEMENTS
FUNDING & SPONSORSHIP
On behalf of the Vietnamese Community in
Australia/ SA Chapter, I would like to thank the
following government departments and nongovernment organisations for their support and
partnerships that have enabled us to continue
to develop a culturally and linguistically
appropriate service.
The Australian Government Department of
Social Services: funding for the:
-
Reconnect Program (Auspice by
Multicultural Communities Council of
SA) and the Gender Equality Project
-
Commonwealth Respite for Carers
Program;
-
Home and Community Care Program;
and
-
Gender Equality Project
Health, funding for the NGO Drug Treatment
Program and the Substance Misuse Service
Delivery Grant Program;
Industries, Innovation Science, Research and
Tertiary Education, funding for the Project Selfmange Health Care and Computer Literacy
course for Vietnamese Mature people
The SA Government Department
Communities and Social Inclusion:
for
- Community Connect: funding for Youth
Outreach Program;
- Office for Problem Gambling: funding for
Gambling
Help
Service;
}
- Office for the Ageing: funding for Home
and Community Care for young disable;
of
Further
Education,
Department
Employment, Science and Technology, funding
for the Non-accredited Foundation Skills and
Accredited Foundation Skills.
Community Centres SA, Anti-Poverty and
Gambling Community Education grants.
Drug and Alcohol Services of SA: funding for
Clean Needle Program (mobile and fixed site).
DASSA also provided in-kind support for VCASA
through clinical supervision for AOD staff.
Problem Gambling Awareness Grant
Department of Community and Social
Inclusion Funded through Community Centre
SA:
In this financial year, CASSA has received a
one -off grant for Problem Gambling
Awareness project targeting the Vietnamese
community. A half day family forum was
organised for 260 community members at the
Pooraka Church on 17/11/2013. The forum
raised awareness on gambling issues and
potential impacts on individual and family
relationship. Additionally, the project also
invited a consumer voice (ex-gambler) from
Relationship Australia SA and an external
guess speaker from Melbourne to discuss on
building a positive family relationship in
Australia.
Positive Parenting Skills Project Grant
Funded Parenting SA:
CASSA received another one-off grant for the
Positive Parenting Skills project in this
financial year. The project aims to deliver 2
parenting programs to the Vietnamese
community and the Burundian community. So
far CASSA has completed the parenting
program for Burundian Community.
A total of 4 sessions were delivered to 46
participants on the following topics: Cyber
bullying, Communication skills for parents,
young people health and well -being and role
modelling and drug and alcohol use. Guest
speakers from SA Police, CASSA youth and
AOD services were invited to speak at those
sessions.
South Australian Government Department of
Health: Funding for the Police Drug Diversion
Initiative
Helping Hand – Partnership and brokerage for
the Day Care Centre and in-home respite for
Vietnamese elderly who live in the north.
Northern Carers’ Association in SA Inc., Carers’
Retreat Grant.
Salvation Army; Housing SA, sponsorship for
Christmas Function for low income families
Department of Education and Children’s
Services: funding for Vietnamese Community
Ethnic School.
Centrelink Family Assistance Office: funding for
Vietnamese Cultural Diversity Vacation Care.
Multicultural SA: funding for Tet Festival 2013
Port Adelaide Enfield Council: Community
Development Program, A Community dance
Group for Vietnamese Youths and Mature
people
PARTNERSHIPS
We would also like to thank the following
partners for their support to the Community
Access and Services SA (CASSA). These
partnerships and support have been most
valuable
in
ensuring
the
ongoing
implementation of best practice models to
provide services to disadvantage groups in our
society:
Members from the Hồi Sinh Committee: DASSA,
PEACE (RASA), SAPOL (Pt Adelaide LSD),
University of Adelaide, Hepatitis SA.
Members from Gambling Help Service
Reference Group: Flinders State-wide
Gambling Therapy Service, Gaming Care,
Clubsafe
SA,
Adelaide
Casino
Host
Responsibility and OARS- Community
Transitions.
Members from the AOD Quality Treatment
Service Framework Reference Group: Adelaide
University, Drug and Alcohol Multicultural
Education Centre (NSW), Mission Australia,
SANDAS, Centacare, University of SA and SA
Health.
Members from the Gender Equality Project
Steering Group: Northern Domestic Violence
Service, Woodville High School, Women’s Health
State-wide, Vietnamese Parents’ Association,
Central Domestic Violence Service and SHINE SA.
CASSA has also had valuable partnerships with a
number of neighbourhood houses such as
Burton
Community
Centre,
Junction
Community Centre, Morella House, Kilburn
Community Centre, Klemzig Community Centre
and Uniting Care Muno Para, involving colocation of our programs.
OUR VOLUNTEERS
-
Mr. Nguyen, Van Ngam
-
Ms. Nsengiyumva, Dainess
-
Mr. Nzeyimana, Augustin
CASSA would also like to sincerely thank all our
volunteers who have given their time and
commitment to assist the Vietnamese people
through the Welfare Office:
-
Mr. Pham, Van Thang
-
Mr. Phan, Van Phuoc
-
Ms. Dieu, Thi My Phuong
-
Mr. Brian Schubert
-
Ms. Doan, Kim Soi
-
Ms. Seng Sokny
-
Ms. Do, Phuong Chi
-
Mr. Tran Van Dang
-
Ms. Katherine Greer
-
Mr. Tran Van Nu
-
Ms. Hoang, Thi Hanh
-
Mr. Tran Van Tan
-
Mr. Huynh, Ly
-
Mr. Trinh, Vu
-
Mr. Lam, Minh Khiem
-
Ms. Tu, Lam Mai
-
Mr. Le, Quang Thua
-
Mr. Tu, Xay
-
Mr. Le, The Hung
-
Mr. Ly. Mil
-
Ms. Ngo, Thi Thu Thuy
-
Ms. Nguyen, T.A. Nguyet
-
Ms. Nguyen, T.T. Doan
-
Ms. Nguyen, Thi Tu
-
Ms. Nguyen, Thi Xuan Mai
-
Mr. Nguyen, Van Danh
Port Adelaide Enfield Council: Community
Development Program, A Community dance
Group for Vietnamese Youths and Mature
people
OUR VOLUNTEERS
CASSA would also like to sincerely thank all
our volunteers who have given their time and
commitment to assist the Vietnamese people
through the Welfare Office:
-
Ms. Dieu, Thi My Phuong
-
Ms. Doan, Kim Soi
-
Ms. Do, Phuong Chi
-
Ms. Katherine Greer
-
Ms. Hoang, Thi Hanh
-
Mr. Huynh, Ly
-
Mr. Lam, Minh Khiem
-
Mr. Le, Quang Thua
Members from the Hồi Sinh Committee:
DASSA, PEACE (RASA), SAPOL (Pt
Adelaide LSD), University of Adelaide,
Hepatitis SA.
-
Mr. Le, The Hung
-
Mr. Ly. Mil
-
Ms. Ngo, Thi Thu Thuy
Members from Gambling Help Service
Reference Group: Flinders State-wide
Gambling Therapy Service, Gaming Care,
Clubsafe SA, Adelaide Casino Host
Responsibility and OARS- Community
Transitions.
-
Ms. Nguyen, T.A. Nguyet
-
Ms. Nguyen, T.T. Doan
-
Ms. Nguyen, Thi Tu
-
Ms. Nguyen, Thi Xuan Mai
-
Mr. Nguyen, Van Danh
-
Mr. Nguyen, Van Ngam
-
Ms. Nsengiyumva, Dainess
-
Mr. Nzeyimana, Augustin
-
Mr. Pham, Van Thang
-
Mr. Phan, Van Phuoc
-
Mr. Brian Schubert
-
Ms. Seng Sokny
PARTNERSHIPS
We would also like to thank the following
partners for their support to the Community
Access and Services SA (CASSA). These
partnerships and support have been most
valuable
in
ensuring
the
ongoing
implementation of best practice models to
provide services to disadvantage groups in
our society:
Members from the AOD Quality Treatment
Service Framework Reference Group:
Adelaide University, Drug and Alcohol
Multicultural Education Centre (NSW),
Mission Australia, SANDAS, Centacare,
University of SA and SA Health.
Members from the Gender Equality Project
Steering Group: Northern Domestic
Violence Service, Woodville High School,
Women’s Health State-wide, Vietnamese
Parents’ Association, Central Domestic
Violence Service and SHINE SA.
CASSA has also had valuable partnerships
with a number of neighbourhood houses
such as Burton Community Centre,
Junction Community Centre, Morella
House, Kilburn Community Centre,
Klemzig Community Centre and Uniting
Care Muno Para, involving co-location of our
programs.
-
Mr. Tran Van Dang
-
Mr. Tran Van Nu
-
Mr. Tran Van Tan
-
Mr. Trinh, Vu
-
Ms. Tu, Lam Mai
-
Mr. Tu, Xay
PRESIDENT'S REPORT
contribution to the community throughout
the year.
I am pleased to present this 2013-2014
Annual Report of the Vietnamese
Community in Australia, SA Chapter Inc.
(VCASA).
In this report I am sure you will find ample
evidence of this hard work and
determination which has brought many
successes in the development and
strengthening of our community.
Our Welfare Office with a staff of thirty six
workers
and
numerous
dedicated
volunteers, we provide a wide range of
culturally sensitive services for a
community with unique and acute needs.
We are uniquely placed to effectively
channel services which cater for specific
needs to disadvantaged groups within the
community who experience access
difficulties to mainstream organisations.
Over the years, the breadth of our services
has widened and the quality these services
has also improved markedly, receiving
glowing accolades from clients and fellow
welfare agencies alike.
The Management Committee and Welfare
staff work together as a team to (1)
establish clear policies and guidelines in
relation to responsibilities and benefits; (2)
introduce strategic planning in all areas of
activity; and (3) improve task management
and work conditions. Although this is an
ongoing effort, the positive outcomes are
already evident. Some highlights of our
Welfare Office’s achievements will be
reported by our Managing Director.
The Vietnamese Language School, the
Maths Tutor and the Vacation Care
program with thirty five teachers and
volunteers have also made great
VCASA has also been organising cultural
events of significance to our community,
such as the TET (Vietnamese New Year)
Festival and the Children's Moon Festival
which are open to the wider community
with increasing public attendance. In recent
years these event have seen improved
quality control, and attracted an increased
involvement of volunteers. The Festival
continues to attract significant sponsorship
and private donations as well.
Since the renovation of our Community
Centre completed. The new centralised
facilities has reduced the need for our staff
to commute between different venues
servicing projects to fulfil our commitment
as a peak community based organization.
I would like to take this opportunity to
thank our Managing Director and all our
workers, school teachers and vacation care
staff for their outstanding effort and their
dedication
towards
servicing
our
community.
On behalf of the VCASA Management
Committee, I would like to sincerely thank
all members of our community for their
continued support, our great team of
volunteers for their tireless effort, and all
groups within our community. I would like
to thank the VCASA Advisory Board and
all our staff for their great work and
tremendous support. I am grateful to the
many friends of the Vietnamese community
who have given us invaluable help
throughout the year.
I thank the
Commonwealth Government, the South
Australian Government and Parliament,
Government Departments, Local Councils,
Welfare Agencies and all funding bodies
for their unwavering support, financial or
otherwise, and their belief in our
community. Together we have striven to
work in a spirit of service and harmony in
contributing to the wide community.
I look forward to be an even more
satisfying year for all of us in 2014-2015.
LOC DOAN
President
MANAGING DIRECTOR'S REPORT
-
Alcohol and other drugs
Gambling help
Youth service
Adult community education.
Within each service team, there have been
new exciting events, which you can read
about in the individual reports. However, the
following is summary a few highlights of
2013- 2014.
The year 2013 – 2014 has been marked as
one of the busiest period for CASSA. Due to
high demands but lacking of funding,
CASSA’s continued to advocate for CALD
people who are in desperate needs of
accessing a culturally and linguistically
appropriate services. Despite the fact of
being a busy year in writing service tenders
and funding submissions, CASSA continues
to commit to the sector training and
developing. During this years, CASSA staffs
have presented at different conferences such
as the 2013 National Association for
Gambling Studies Conference and the 2014
Australian Drugs and Alcohol Winter School
conference, aiming to share our successful
programs to the sector.
This year marks with the highest rate ever of
staff turn-over that CASSA has ever been
experienced. Within a 12 months period, 7 of
our staff members have left CASSA and
taking on different directions in their lives.
Despite this fact, CASSA has continued to
offer a number of on-going outstanding
services to our community. This year we’ve
continued to offer services to the community
with the following services:
-
Aged care
The Vietnamese Aged Care Service has
highly achieved its implementation of the
Community Care Common Standards; and
CASSA’s Aged Care Service continues on its
way to improving and shaping into the
Consumer Directed Care principle.
During this year, we have also been
successful in our application for HACC
service expansion. As the result, since the
4th quarter of the 2013-2014, many clients
who are in our waiting list has now can
access more to the Central Based Respite
services at different locations. Transport
services have also been increased to
enhance access for Vietnamese elderly.
Through this increased of funding, we have
opened new Day Care Centre and the
Vietnamese elderly are now can access to
Day Care centres in the west as well as in the
north eastern area of Adelaide.
As the ageing population in the Vietnamese
community has increased, the need to
different HACC services has become a
greater needs in our community. Due to
cultural values, in which the family looks after
their elders is one of the most fundamental
values in our family bond and value system.
Since the HACC and Respite services have
been enabling the Vietnamese families to
continue look after their beloved parents/
grandparents, the service has been in much
demand in the Vietnamese community. The
cultural values also deem highly on the
issues of staying home, the need for aged
care package service, therefore, is now an
urgent need for our community members so
that they can achieve independent living
much longer. During this year, CASSA has
formed partnership with larger and more
established Aged Care services to explore
different services options for Vietnamese
clients.
2013 -14, CASSA has continued to offer both
non-accredited
Skill
Foundation
and
Accredited Skill Foundation courses under
the Adult Community Education (ACE)
program.
This program is partnership
between CASSA and the Association of the
Burundian Community in SA Inc. It was
observed that there is a collation between
people level of English proficiency and selfconfidence. There is a significant number of
members in both communities who have
limited English skills, however, the number of
people who have the confident to enrol in
different accredited vocational pathway
courses has been quite low in compare to the
number of people who request a nonaccredited course.
Computer course have been one of the most
popular in the Vietnamese community.
However, due to the lack of a computer room,
we have been depended on the availability
other local community centres to conduct the
computer courses for Vietnamese people. In
order to address this issue, we have
purchase 10 laptops using once off funding
so that the computer course can be mobile
and easily set up. As the result, more people
can access to the digital literacy course
during this period.
It is with regret that we have to say farewell
to our ACE coordinator Lola Aviles. A
number of other ACE trainers Cecily Cupit
and Anahi Carreno are also leaving their paid
job due to the funding situation with the ACE
program.
However, due to the high
commitment for the program Lola, Cecily and
Anahi have agreed to stay as volunteers for
the program 2014-15.
It was an exciting year for our Drugs,
Alcohol and Gambling services in which we
continued to strengthen partnerships with
local health, AOD, mental health and
gambling help services to achieve the best
outcomes for our service users. The highlight
this year was the three years contractual
arrangement with the Office for the Problem
Gambling and the increment of the GRF
funding enabling CASSA to offer the therapy
service to Vietnamese problem gamblers.
This is the positive steps in our services as
we can now offer a wide range of services
from prevention to intervention services for
Vietnamese problem gamblers and the
community.
Through the Gambling
Reference group, partnership with other
Gambling Help services, the Gambling
Industry and venues has continued to be
strengthened and through this good working
relationships it has brought much positive
outcomes to our clients.
The trial of the Pathways to Positive Thinking
program was completed successfully with 10
participants. The aim of this program was to
use the Cognitive Behaviour Therapy to
assist participant develop skills in thinking
positively when facing problem in their lives.
The program also tried to tackle a number of
stigma issues within the community such as
problem gambling, drugs / alcohol, and
mental health. Therefore enhance the help
seeking behaviour amongst Vietnamese
people. The evaluation of this program has
shown a very positive responses from the
community towards this program.
As the community growing confidence
towards different drugs treatment methods,
the treatment retention rate and the treatment
completion have been improved during this
year. Drug counselling has gradually been
accepted by Vietnamese people as part of
drug treatment and recovery, therefore there
has been an increase in number of people
who’ve
undergone
pharmacotherapy
treatment and also requested counselling.
In addition, due to the regeneration in the
Parks areas and the Parks Community
Centre, there has been some changes in the
local Clean Needle Program services, in
which the Vietnamese Clean Needle
Program has becoming a vital service to
provide harm deduction services to local
communities.
We
have
therefore
experienced a growth in demand for this
service. The CNP service has therefore
undergone changes in ways how we work
with different target groups who come from
different cultural backgrounds. We have
been also partnered with Hepatitis SA for a
co-location of a Peer Educator to assist us
with serving clients at our CNP fixed site. As
the result of the service improvement, there
has been an increase of 38.5% total clients
and an increase of 48.8% of female clients
who gained access to our fixed site in
2013/2014, in comparison to 2012/13 clients
data.
The Vietnamese drug services utilise evident
based models and are culturally and
linguistically appropriate to our target groups.
During the three year funding from the
SMSDGF, our drug service team has been
working hard toward a drug services
framework standard. Through the Drug
Service Framework Reference Group, it was
suggested for CASSA to use the WANADA
Drugs Service Framework to measure our
service standard.
The self-assessment
process has assisted CASSA to reassure our
clients that we have provide them with a high
service standard as well as developing plan
for improvement of our AOD services.
The AOD team also said farewell to their
team member Ms. Aina Kambala, who
although with our service only short term, she
has been involved with the Vietnamese
Community and AOD sector in different
capacities for over 10 years. It is therefore
sad to see her move to different sectors. We
wish her all the best for her future.
During 2013 -2014, our Youth Service has
experience a high staff turn-over in which
both our Youth Outreach and Reconnect
youth workers have resigned to take different
directions in their lives. We would like to
congratulate our youth worker Sogand
Starcevich for her job appointment with the
Western Australian Department of Family
and Community Services as well as the
arrival of the little boy Kian to her family.
Jenny Pham has also departed our
Reconnect program after 5 years contribution
to this program. On behalf of all staff, I would
like to wish both Sogand and Jenny a very
best future.
The Once-off funding under the Community
Development grant from Port Adelaide
Enfield Council allow our Youth Team to
conduct an intergenerational dance program.
This project has been offered to Vietnamese
youths and elderly to enhance their
involvement in a healthy activities and at the
same time enhancing their community
participations. This project also provide
opportunity for the young and the older
generations to work together to therefore
increase their understanding toward other
generations. Both elderly and youths have
participated in the Vietnamese Tet New Year
festival on-stage performance which has
been a highlight in our Tet Opening
Ceremony.
It was a good news for our youth services that
both Youth Outreach and the Reconnect
programs have their Service Agreements
been extended, so that the services provided
to youths insofar would be stable for another
year.
It is also an exciting news for our organisation
when we was granted for the Crime
Prevention 2014-2015. This opens new
opportunity for CASSA to work with different
schools to assist Asian and African youths in
a tutoring project, reducing truancy and early
school leavers. Adding to their language
barriers, many young people refugees have
also experienced gaps in their study during
the time spent in the refugee camps, making
their study sometimes seem impossible. This
program aim to provide some support to
youths experiencing study difficulty to enable
them to cope with schooling. At the same
time, the program will link youths to healthy
activities and mentor support so that they can
also achieve other goals in their lives.
I would like to welcome our new staffs who
have been added to our team during this
period:
- Ms. Huong Le and Mr. Ngam Nguyen
have been appointed as HACC
workers
- Lisa Nguyen, Katherine Greer, Sina
Kheav and Dainess Nsengiyumva
have been appointed as youth
workers.
Lastly, I would like to take this opportunity to
thank our Board of Management for their
endless effort and their hard work in leading
the Vietnamese community through the
recent turmoil of the social & community
services sectors. I would also like to thank all
of our staff, whose commitment and diligence
have not gone un-noticed and this Annual
Report 2013-2014 will serve as testimony to
their hard work.
Lan Mong Nguyen
WELFARE
AND
OTHER SERVICES
REPORTS
13
ADMINISTRATION TEAM
Left to right:
Benjamin Lam Vo (Administrative Assistant Officer)
Cathy Huong Nguyen (Managing Director’s Personal Assistant)
Luon Nguyen (Payroll Officer & Financial Assistant)
Administrative Role
Direct Service
The role of the Administrative Team in
general is to enhance workflow for
CASSA’s office by assisting the Managing
Director and staff in administrative office
tasks, making their work much easier.
Although the Administrative Team does not
provide case management services, it does
provide a service for the drop-in clients. The
services provided include:
To enhance socialising between staff, the
Administrative
Team
has
initiated
organising the staff social club, including
the
organisation
of
staff
birthday
celebrations.
Being the first point of contact for clients
and many stakeholders, the spirit of this
team is: ‘Sufficient, Friendly and Helpful’.
14

Filling in forms

General liaison with service on
behalf of clients

Verbal translation of letters/forms,
etc.

Referrals

Information provision

General advocacy for clients to
various services such as TELSTRA,
Gas, ETSA etc.

Conducting intake for clients who
require case management services.
ADULT COMMUNITY EDUCATION
CASSA’s Adult Community Education
(ACE) Program is funded by both
Australian Federal Government and the
South Australian government departments
to deliver a range of ACE courses to the
community. The ACE Program acts as an
entry point for individuals who want to
participate in learning but face a variety of
social and economic barriers that make it
challenging to engage in training.
PAtCE Program – Self managed
Health Care and Computer Literacy
course for Vietnamese Mature
People
Funded by the Australian Department of
Industry, Innovation Science, Research
and Tertiary Education
A Once-off Grant was awarded to CASSA
to conduct a Self-managed Health Care
and Computer Literacy for Vietnamese
matured people. This program mainly
target at Vietnamese matured people who
have
limited
English
with
poor
health/mental health issues, lacking of
healthy activities and are socially isolated.
Most of them are refugees who have
experienced different issues such as posttraumatic stress, family, and social/
health/mental health issues. In addition,
many of these elderly are caring for their
partners who are more frail than
themselves. With limited English, they do
not have access to information on health,
mental health and self-care. The course
has provided them with opportunity to
socialise, improving their English skills and
knowledge on health.
There was a total of 7 different courses on
Common Health issues in Ageing, safecare, healthy active (body movements and
dance group) and introduction of computer
literacy were delivered in both west and
northern areas of Adelaide with a total of 96
people aged between 60- 80+ participated
this program. There were 91 people who
had completed the courses. Some of the
courses were short term of 5 sessions, but
the Health program prolonged for 8 months
with a weekly session. The program was
very well perceived with a total of 93.4%
participants state that the program have
met their expectations and only 6.6% say
the program has partly met their needs.
Furthermore, the program has also
enhance participant confidence and
positive attitudes towards participation in
further education, training and community
participation through volunteers and other
forms of community engagement. 71.4%
indicates that they would take further
involvement in the community activities in
the future. There are a small number of
participants (17.6%) are still working in
casual or part time capacity. They indicated
that the reason for them to participate in
this program was to enhance their
employment skills so that they can sustain
their job or for a betterment of their
employment prospect.
In summary, the program has achieved in
supporting those who are outside of
workforce to remain active, healthy and
engaged in the community; and at the
same time, support those mature people
who are still in the workforce to enhance
their employment skills.
One of the Computer class received their certificates
Adult
Community
Education
Foundation Skills Program
Funded by South Australian Government
Department
of
State
Development
(Formerly DFEEST)
CASSA continues to partner and build
upon the strong connection developed with
the Association of the Burundian
Community of SA Inc.
Through this
partnership, we have received funding to
deliver both Non-accredited Foundation
Skills (NAFS) and Accredited Foundation
Skills (AFS) programs to the Vietnamese
and Burundian communities to deliver a
number of English literacy and computer
courses to Vietnamese and Burundian
people.
Over this financial year the ACE program
has seen 158 individuals enrolled in
different courses we provided, with total of
249 enrolments and 7596 hours of student
contact delivered to all students in both
programs.
Adult Community Education courses are
held on a weekly basis and take place both
in the western and northern regions of
Adelaide. Most of the courses are held
from our home base in Athol Park,
however, to increase access for people
who live in the north, a number of courses
are held at different community centres
such as Junction Community Centre,
Morella Community Centre, and Uniting
Care Muno Para.
The ACE program works with members of
the community who have limited English
language skills or lack of confidence to
improve their confidence and literacy skills.
The Program has also assisted a
significant number of participants who have
experienced other issues such as illiterate
in their own language, newly arrivals with
unresolved settlement issues, health,
mental health (social isolation, Post
traumatic disorder, depression) addiction
issues, etc. Therefore, they required a high
level of support to enable them continuing
to engage in adult learning and other
learning opportunities.
Some of our
participants are also full time or sole carers
for their children/ elderly parents/
grandparents. The health conditions of
their carees as well as changes in their
family situation have also impacted on their
ability to fully commit to the course. Thus,
it impacted on their ability to complete their
study.
CASSA would like to acknowledge the
commitment and hard work of all tutors and
volunteers that support the Adult
Community Education Program.
Non-Accredited Foundation Skills
Program (NAFS)
CASSA has a long history of delivering
NAFS courses to the community. Over this
financial period CASSA continues to
deliver and implement such courses to
ensure the community benefits as much as
possible from the opportunities provided by
these classes.
In 2013-2014, CASSA and ABCSA’s NAFS
program implemented 12 different courses.
1.
English conversation course I
2.
English conversation course II
3.
Citizenship course I
4.
Citizenship course II
5.
Introduction to Computing course I
6.
Introduction to Computing course II
7.
Intermediate Computing course I
8.
Intermediate Computing course II
9.
Burundian
Introduction
to
Computing course I
10.
Burundian
Introduction
to
Computing course II
11.
Burundian Intermediate Computing
course I
12.
Burundian Intermediate Computing
course II
The evaluation indicates that the program
has impacted positively on participants.
82% of participants indicates that they are
planning to enrol in other ACE NAFS
courses and 19% have enrolled in other
accredited FS. There were 11 individuals
have engaged in paid/unpaid work after
completed the course.
English Class
Accredited
Foundation
Program (AFS)
Skills
structure of this program is far more
structured than the NAFS program, which it
has caused some confusions amongst
staffs and community members.
For
example, whilst the NAFS accepted the
late enrolment of students, the AFS
implemented a deadline where we would
not able to accept any late enrolment.
These situation has unfortunately impacted
on CASSA in fulfilling the funding
Agreement of this program. For those who
completed the program, feedback was
positive as how the program has assisted
them in enhancing their confidence and
opportunity to enrol in other accredited
programs.
This is the second year of implementing the
AFS program.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
English conversation course I
English conversation course II
English conversation course III
Citizenship Course I
Introduction to computing I
Introduction to computing III
Introduction to computing IV
Intermediate computing II
Intermediate computing III (
Intermediate computing IV
Advanced computing II
Advanced computing III
Burundian Introduction to computing I
Burundian Introduction to computing
II
Burundian Intermediate Computing I
Participants who accessed and completed
this program have feedback positively
about the program. The program has
enhances participants’ confidence and
impacted on their decision on their future
direction. Out of total 74 participants, 12
people had moved on to other accredited
courses, 16 have become volunteers in
different organisations, and 11 have
achieved either part time or full time
employment. However, there are a number
of people who could not completed the
program due to health condition of
themselves or of their family members,
family situations or simply being moving
away.
Furthermore, the enrolment
Computer class
VIETNAMESE AGED CARE SERVICES REPORT
The Aged Care Team
Front row (Left to right): Benjamin Vo, Brian Schubert, Phuoc Phan, Thang Pham, Danh
Nguyen, Khiem Lam, Xay Tu, Xay Tu, Hung Nguyen, Huy Le
Back row (Left to right): Ly Huynh, Ngam Nguyen, Thua Le, Soi Doan, Loan Ngo, Luyen Do,
Tuyet Tran, Huong Huynh, Huong Le, Thao Nguyen, Kinh Doan, Nguyet Nguyen,
Mai Nguyen, Chi Do, Mai Tu, Mai Ly, Bich Tran, Sokny Seng, Doan Nguyen.
The Vietnamese Aged Care Services
provides services to Vietnamese elderly
and their carers through two programs:
and Social Inclusion and
Department of Health and Aging.
the
Over the past year, in parallel with the
growing demand for services by the
Vietnamese frail aged and young
people with disability , the VACS has
continuously improve its quality of
services and being innovative in it
service delivery to match those
demands. There were a few highlights
of VACS in this year:
The Vietnamese Respite for Carers
Program: funded by the Australian
Government Department of Health and
Ageing, and
The Vietnamese Respite Service
and Home Support Program: funded
by the Department for Communities
18
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-
-
Networking: VACS recognises that
networking is important as it helps to
maximise resources for its clients.
Many partnership and linkages have
been developed with other local health
and aged care service providers for
referrals, sharing information, filling in
culture and communication gaps
between mainstream workers and
clients. These partnerships included:
Met all the Community Care
Common Standards which was
conducted by the Community
Care Quality Review Team of the
Department of Social Service.
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The professional development has
assisted staff and volunteers in
updating
their
skills
and
knowledge,
gaining
more
confidence in providing the best
standard
services
to
the
community. Within this year, staff
and volunteers have had a
numbers of refreshing and training
listed below:
VACS
staff/volunteers
have
participated in a number training
organised by MAC: Workshop on
Aged Care Reforms, HACC
transition, Home Care standards
processes, Work Health & Safety
policy, Healthy life & better
ageing,
Effective
intercultural
communication with CALD older
people.
Other external training include:
First Aid training by St John
Ambulance, Mental Health First
Aid training, new Work Health
Safety policies & procedures.
A number of internal training were
also provided to staff/volunteers to
enhance
their
skills
and
knowledge on our policy and
procedures as well as relevant
issues which were including Work
Health & Safety policy, Food &
Safety policy, Complaint policy &
procedures, Dementia protocol.
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19
Alzheimer’s Association SA.
Hepatitis Association.
Flinders University.
SA University.
Allstaff Training.
Carers Association SA.
Cancer Council SA
Multicultural Aged Care (MAC):
Managers Network and Peer
Educator network organised by
MAC.
COTA Beyond Maturity Blue.
Regional Domiciliary Care.
Northern Carer Association.
Western Carer Association.
Regional Carer Support & Respite
Centre (North West & South East).
Adelaide Uniting Care Wesley:
Multicultural
Home
Support
Program & Uniting Care Port
Adelaide; and Regency Green –
the CALD Residential Aged Care
Service.
Regency Green Aged Care
Residental.
Helpinghand:
the
Asian
Partnership
in
Aged
Care
Reference Group and the Asian
Partnerships in Aged Care Project
(APAC);
Unity Housing Company Limited.
Disability SA.
Palliative Care.
Commonwealth Carelink
Hampstead Rehabilitation Centre
Red Cross.
Royal Life Saving Society
Active Ageing SA Inc.
Disability Rights Advocacy Service
Aged Rights Advocacy Service.
SA Police.
at 437 Salisbury Hwy, Parafield
Gardens, Helpinghand’s Aged Care
facility. It is held every Wednesday
from 9.00am to 1.00pm. There were 50
sessions in this financial year.
The average number of participants
each week was 24. The majority of
participants have problem with memory
loss or/and suffering from dementia
progress. Most participants are also
have difficulty with mobility as well as
multiple health condition declined.
TYPE OF SERVICES:
Beside the main aim of providing
respite for carers, this service is also
assist to improve participants’ quality
of life through providing them an
opportunity to have fun in a safe and
caring environment, whilst giving their
carers a meaningful break. It has
reduced their social isolation and in
some people with dementia, an
obvious improvement of health and
memory.
In Home Service: During the past year,
24 eligible HACC clients received ongoing services. These services were:
domestic assistance (minor cleaning,
laundry), cooking, meal preparation,
personal care, social support (translation,
home visit, hospital visit, nursing home
visit, banking, paying bills), transport for
medical appointments, shopping.
Home Based Respite Care: VACS
provided in home respite for on-going 18
carers during the past financial year.
Day Care Centre: Operated in the North
and Western areas of Adelaide, as
followed:
 Monday group: is held every
Monday between 9.00am and
1.00pm at the Vietnamese
Community Centre, 62 Athol St,
Athol Park. The number of
participants attending each week
was up to 20 people. The service
targets on people with dementia
and the frail aged who have
difficulty with mobility and multiple
health
conditions
declined.
Through this Central Based Day
Care, VACS also offer them the
opportunity to go out, socialize
with others, and participate in
various physical exercises, leisure
activities
and
cultural
participations in the community.
There was 46 sessions in this
financial year.
Positive Elderly and Carers Social
Club: VACS also offers a Positive
Ageing Social Club service. The Social
club operates on the Western and the
North areas of Adelaide.
Groups
activities include physical / body
movements, taichi, exercises, and
social activites of their choice, such as
Karaoke, bingo, story telling, and group
singing.
The group also offers
information on health, mental health,
legal / police information, Aged Welfare
rights, servies available, etc. The Soial
Club opens for Carers and care
recipients to participate.

“Vietnamese Golden Bamboo Club”
is an initiative partnership between
Helpinghand and the Vietnamese HACC
program. This Day Care Centre operates
20
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There was an outing following every 2
information sessions.
The Tuesday Active Elderly &
Carers Social Club is held every
Tuesday from 9am to 1pm at the
Youth Club Hall, 171B Hanson
Road, Woodville North. The
number of participants attending
each week is between 70 and 90.
The second Club is held on the
first, the second and the fourth
Thursday from 9am to 1pm at the
Klemzig Community Hall, 242
North East Road, Klemzig. This
club has been established since
July 2012. There are about 60
participants
attending
each
session.
The program was culturally appropriate
for carers so they could get more
enjoyment and fun out of learning in an
interactive environment. On the 19th
September 2013, we had a day trip
outing at Adelaide Botanic Gardens for
23 carers. We also organised a 3 days
carer retreat from 29th to 31st October
2013 at Wallaroo.
One-off cases from service delivery:
Most of the on-going clients are older
and
disadvantaged
carers
with
dependents living in their home. Often
they have no support from their family /
children and have difficulty accessing
mainstream services due to the
language barriers. The approximate
100 cases were helped in different
areas such as: social, welfare, legal
issues,
aged
care
services,
sponsorship,
health
services,
advocacy, referrals, accommodation,
translating, interpreting, home visit,
hospital visit, and filling out forms.
There are 50 sessions were conducted for
each social club during this financial year.
CLIENT STATISTICS
Clients’ gender:
Carer Support Group (White Lotus
Group): is held once a month on the third
Thursday of the month at Kilburn
Community Centre from 9am-1pm. There
were up to 30 carers who regularly
attended. There was 11 sessions in this
financial year including 6 following
information sessions:
 Common health issues
 Heart & Stroke Disease
 Food Health & Safety
 Support program for carers
 Centrelink – Welfare issues
 Primary Health Care: Diet &
Exercise
 Male: 65
 Female: 146
Care Recipient:
 Ongoing case management: 169
 Care recipient over 65: 159 (94%)
 Dementia: 11 (6.5%)
 Frail older clients with disability
and multiple health conditions: 75
(44.3%)
 Young disabled: 8 (4.2%)
21
Primary Carers:
36 carers received on-going respite
and 27 received counselling, advocacy,
information, social and emotional
support. In addition, the Carer’s
Retreats are held in October every year
with all accommodation, food, activities
and programs provided at minor
contribution to carers. Respite is also
provided for care recipient during the
retreat.
140
120
100
80
60
40
20
0
Type of services:
The following chart indicates type of
services that VACS has been offering to
clients during the past year, compare with
the previous year.
22
2012-13
2013-14
VIETNAMESE GENDER EQUALITY PROJECT
Funded by the Department of Social Services
Project Background
The Gender Equality Project is about raising
community awareness on violence against
women and addresses the needs associated
with it.
This is a one-off project that will run from
January 2012 to December 2014.
A culturally and linguistically appropriate antiviolence campaign will be developed, specially
designed by and for the Vietnamese
community, to raise community awareness with
the aim of reducing violence towards women
and to enhance gender equality and women’s
leadership.
The Gender Equality Projects aims towards
making communities safe and free from
violence. This includes:
Aim
•
•
The project will promote positive respectful
relationships and women’s leadership through
a series of group-work activities, mass media
campaigns and the development of education
and bi-lingual resources.
•
1
Strengthening the communities’ ability to
prevent, respond and speak out about
violence
Changing community attitudes and
behaviours so that violence against
women is not tolerated
Encouraging community responsibility to
support the reduction of violence against
women
•
Target Groups
The Gender Equality program focuses on three
main target groups:
Vietnamese women
• Vietnamese youth and their families
• Vietnamese community through different
small groups in the community
•
The project officer has also been involved in
different events & activities throughout the year
to promote the Gender Equality Project. These
include:
Partnerships
A steering committee involving representatives
from local welfare organisations and
community services provides support and
guides the work carried out by the project
officer. Members include representatives from
Woodville High School, Vietnamese Students’
Parents’ Association, Shine SA, Northern
Domestic Violence Service and Western
Adelaide Domestic Violence Service. The
committee provides expert advice to the project
officer in implementing key activities of the
project.
•
•
•
•
•
•
•
Professional Development
The Gender Equality Project Officer has
attended the following trainings in 2013-2014:
•
•
•
Service Activities
•
For 2013 - 2014, the project officer has
conducted the following activities:
•
•
•
•
Vietnamese Tet Festival
Parafield Gardens High School
Harmony Week Activities
School visits & meetings
Vietnamese Full Moon Festival
Parenting Workshops
CASSA Children’s Christmas Function
2014 Youth Expo
These events often attract large groups of
people so it’s a good opportunity for the project
officer to build rapport with the community to
provide information and raise awareness on
violence against women.
Apart from this, other stakeholders are involved
in the project by participating in different
working groups and reference groups to
provide advice and feedback to the project
officer in carrying out specific activities. These
groups meet on a monthly basis or when the
need arises. Some of these members include
young people, community leaders/workers,
Relationships
SA,
Vietnamese
radio/
newspaper, volunteers, local schools & health
services.
•
Women’s Community Ambassador
Training Program – 9 sessions (52
participants)
Community Ambassador Meetings/
Support Group – 3 sessions (18
participants)
Mental Health First Aid
Service Excellent Framework
Standing Together Against Domestic
Violence Conference
CASSA policy trainings
Program Highlights
Parafield Gardens High School
Respectful Relation Program Excursion
(10 participants)
3rd Happy Families Community Forum
(96 participants)
Woodville High School Respectful
Relationship Program – 2nd session (14
participants)
Loves Me Loves me Not Workshop – 2
sessions (100 participants)
4th Happy Families Community Forum
(270 participants)
During this financial year, the project has
developed a short comic book for young people
called “Talk It Out” which is about respectful
relationship. A reference group was formed to
plan the content and layout of the book while a
small group of young people developed the
script for the comic story. This made it more
realistic as it was based on current issues that
young people face.
2
The Vietnamese Women’s Community
Ambassador Training Program was conducted
in November 2013 to February 2014. The
program provided information on different
topics and issues relating to domestic violence.
Guest speakers from different services were
invited to facilitate a few sessions. A total of 6
community ambassadors have been recruited
from the program and they now meet on a
monthly basis for further training and support.
These women are very passionate about the
project and have been attending different
groups in the community to provide talks in
relation to raising awareness on violence
against women. Not only this, they have been
providing one on one emotional support for
friends and other people they know who are
experiencing domestic violence. As a result of
this, Vietnamese women now have better
knowledge about the different support services
in the community and some client referrals to
other services have been made.
Also with an existing resource called “Nga Re
Cuoc Doi” which was produced from a project
the Vietnamese Community was involved in a
few years ago has now been re-formatted and
updated. It is a Vietnamese comic book about
the lives of 3 Vietnamese women who
experience domestic violence.
Both books have been printed and distributed
to different schools, networks and clients.
Resources: Comic Books
3
ADDICTION INTERVENTION
SERVICES INTRODUCTION
Addiction Intervention Team
(Hai Nguyen, Trung Tran, Long Ho, Hoa Nguyen,
My Phuong Sramek, Modeste Hatungimana,
Khuong Tran, Charlie Nguyen, Sue Bertossa and
Julio Alejo)
The Addiction Intervention Services of CASSA
comprises of a range of services for clients
with alcohol and other drugs (AOD) and
gambling problems and their families together
with community education programs to
prevent AOD misuse and problem gambling in
the communities. The services include: Drug
Treatment Program, Improved Services to
respond to Comorbidity issues, Clean needle
program and Illicit Drug Diversion Program
and Vietnamese Gambling Help Service. The
target groups are people from Asian and
African backgrounds in Adelaide metropolitan
areas.
Through these programs, CASSA has utilised
various strategies, including AOD and problem
gambling prevention, early intervention,
treatment and support through provision of
the followings:
• Harm minimisation education
• AOD and related issues counselling
• Problem gambling therapy
• One-on-one case management
support for AOD users,
o gamblers and people who are
impacted by AOD and gambling
• Support groups for users and their
family
• Information and education to users,
gamblers, families and other
community members
• Engaging with young people regularly
through schools
In this financial year, the team has
continuously responded to the needs of local
communities by reducing the harm to families
and communities impacted by AOD misuse
and gambling problems. The following are
highlights of some achievements of the
Addiction Intervention Services:
• The CNP has made more than 2700
primary contacts and 5900 secondary
clients injecting drug uses to provide
clean injecting equipment, provide
information to reduce harm associated
with drug uses and referrals to health
and social services
• A total of 151 treatment episodes
provided to AOD users and their
families on case management,
counselling, assessment and
intervention.
• A total of 19 Support Group sessions
provided to 137 AOD users from Asian
backgrounds
• A total of 11 User’s parents and
partner support group sessions
provided to 91 participants
• The annual 3 days youth camp was
organised to 40 youths
• Community education programs on
AOD, gambling problem and families
issues were delivered to more than
300 community members
• Gambling therapy services provide to a
total of 24 gamblers
• Gambling help case management and
support services provided to 31
gamblers and their families members.
• Maintain CASSA high quality services
standards by achieving Australian
Services Excellence Standards
Certificate in June 2014.
DRUG TREATMENT SERVICE
Funded by the Australian Government
Department of Health, under the NonGovernment Treatment Program
Drug Treatment Team
Aims
CASSA’s Drug Treatment Program provides
services to people from Asian backgrounds
who use alcohol and other drugs (AOD) or are
impacted by AOD uses of a family member so
they can:
• improve access to AOD treatment and
support services
• receive information regarding AOD health
and other related issues
• raise community awareness on AOD issues
and their impacts on individuals, families
and communities.
Target groups
Target groups include individuals and families
from Asian cultural backgrounds who have
been experiencing AOD related issues.
Services provided
1. Case management
CASSA provides one on one support to AOD
users and their families. It is goals oriented
approach to assist the clients address their
issues. Case management service enables
clients access to a range of AOD and related
services such as housing, legal and mental
health.
Counselling
Counselling service provides to individuals and
families experiencing AOD issues which is a
part of the treatment process and recovery.
Counselling helps the client cope with their
personal situation, addresses their drug use
issues and build up a positive relationship with
their family so that treatment outcomes are
more likely to be achieved. In this financial year
the following services were provided:
2.
A total of 96 treatment episodes of individual
assessment /brief intervention, case
management and counselling in this financial
year. CASSA also made 71 referrals to external
agencies including DASSA, a GP, Housing SA,
and OARS, Family SA, mental services, legal
aid, DV service, homeless gateway and
Anglicare.
• 43 group counselling episodes to users
• 10 group counselling episodes to families
Users’ support groups
The groups provide participants opportunities
to share information related to AOD and learn
new skills through education and training on
health and social/living related issues to
support the changes they are making to their
AOD use. Guest speakers from other CASSA
programs and external agencies such as
Hepatitis SA, DASSA, and Jobs Statewide were
invited to deliver information. Additionally,
peer educators are con-facilitated these
support groups which create a friendly and
supportive environment for all participants.
3.
The users’ support groups are for users from
culturally
and
linguistically
diverse
backgrounds. Monthly sessions are held for
both the Younger Users’ Support Group and
the Older Users’ Support Group. Each group
attracts on average 6 -10 participants each
session. A total of 19 sessions were conducted
with a total of 137 participants during this
period.
4. Family Support Services
The CASSA Drug Treatment Program also
provided support to user’s significant others
so that they continue to support the users
during and after treatment.
• A parenting program with 3 workshops was
delivered to 21 parents from Holy Catholic
Primary school. The topics included
discipline, communication with children
and internet and children.
Services include:
• Individual case management support to
family members, including family mediation
and family support groups. There were a
total of 27 episodes of care provided in this
financial year.
Information stalls
CASSA organised information stalls at
community and local events to raise
awareness on AOD / mental health and
related issues, and services available to the
community. Bilingual resources and
information on drug treatment and support
services was provided. Four information stalls
were organised:
• Children’s Moon Festival attended by
more than 200 community members.
• Tet New Year Festival at Regency Park
attracted approximately 5000 people
over two days
•Christmas function for disadvantaged
families at CASSA centre.
• Monthly support group for parents and
partners of users were offered to enhance
their ability to provide support to their
family members. Members received
information on topics such as mental
health, gambling, effective communication,
parenting skills, Hepatitis B, and health
issues related to AOD use. During this
period 11 sessions was conducted with an
average of 8 participants per session and a
total of 91 participants.
5. Community education
The program worked cooperatively with
schools, community groups, and prisons to
raise awareness on AOD related issues and
services available.
• An educational workshop on drugs/alcohol
and wellbeing was conducted to 6 inmates
at Cadell Training Centre
• Information on CASSA services delivered to
prison staff of Adelaide Pre-released centre
and Adelaide Women Prison
• Information on CASSA services to Youth
Justice staff Adelaide
• A Family forum was held in November
2013 to discuss AOD, gambling and
relationship issues. Attended by 150
community members, the forum was
convened by CASSA with guest speakers
from Relationship Australia and the
Vietnamese Catholic community.
School outreach
In conjunction with CASSA youth services, the
drug treatment program has provided
outreach services to local high schools where
high prevalence of students from diverse
backgrounds. Through these outreach
sessions, workers discussed AOD related issues
and provided information related to CASSA’s
support service to young people in a nonthreatening environment.
There were a total of 29 visits to local high
schools and the service contacted 723 young
people.
Annual youth camp
The 2014 Annual Youth Camp took place at El
Shaddai Campsite Centre in Wellington SA
during school holiday 15th -17th April. Forty
young people from culturally and linguistically
diverse backgrounds from high schools in the
western and northern suburbs attended.
CASSA facilitated a number of educational
workshops during the youth camp including:
• Alcohol awareness
• Youth wellbeing
• Youth gambling
Youth Camp 2014
6. Networks and collaboration
CASSA’s services have been developed
significantly through collaboration and
partnership with other health services to
maximise the benefits of services and
information exchange related to program
needs. Partnerships and networks included:
•
Hoi Sinh Committee: SAPOL, DASSA,
Hepatitis SA, Relationships SA, and
Drug Arm
•
Schools: Woodville High, Parafield
Gardens High, Adelaide High, Underdale
High.
•
Adelaide Women’s Prison, Adelaide Prerelease Centre, Yatala Prison and Cadell
Training Centre
•
Port Adelaide and Salisbury SAPOL
Drug Action Team
•
Port Adelaide and Elizabeth
Community Corrections
•
Mental health services : CAMHS, GP
Access Port Adelaide , MIFSA and
Diamond Club House
 Building the community capacity to
develop appropriate response/actions to
the co -morbid issues
Enhance The Vietnamese Community’s
Capacity to Address the Needs of
Clients with Comorbidity Mental Health
and Drug Issues From South East
Asian and African Backgrounds
CASSA’s management system capacity
building
Review, develop and implement policies
and procedures that are related to AOD
and mental health services
The followings are some of the major policies
and procedures that have been developed
and reviewed in this financial year:
• CASSA has completed the development
and implementation of Information
Sharing Guidelines (ISG). The ISG is an
initiative of the South Australian
Government. The aim of these
guidelines is to remove the barriers of
information exchange and share
information between agencies to
achieve a better integration of services.
 Other policies and procedures related to
ISG were also reviewed, developed and
implemented in this financial year
including:
 Advocacy
 Child safe environment
 Code of ethics
 Confidentiality
 Information for centre participants
 Service user’s rights and
responsibilities
Department of Health and Ageing
Aim
The aim of this initiative is to build the capacity
of non-government drug and alcohol treatment
services to better identify and respond to
people with drug and alcohol problems and
mental illness (often referred to as co
morbidity or dual diagnosis).
The capacity building includes two
elements:
-Building CASSA’s management system so
that it is sufficient to address the co morbidity
issues, and
-Building CASSA’s service delivery system
where staff and peer educators will be
equipped with the knowledge and skills to
address the co morbid issues with their
clients.
Capacity building is aimed in the following
areas:
 Policies and procedures
 Quality improvement system
 Professional development and training
Maintain Service Excellence Framework
standards
CASSA once again went through the external
audit process for Service Excellent
Framework (SEF) in 2012 and was accredited
for Certificate level. This is the 2nd time
CASSA has been awarded by Department of
Family and Community for Service
Excellence.
As part of the standards CASSA continues to
implement a quality improvement system and
other strategies listed below.
 Consumer participation
 Linkages and partnership
 Service delivery
The program aims to:
 Improve access for people of South East
Asian and African backgrounds who
have mental health illness and their
carers, to bi-lingual resources and
support services
Quality Improvement System
The Quality Improvement System in CASSA
has been established to improve quality
services to clients and support for staff
through the following committees:
• Quality Improvement Committee:
Comprises team leaders, managers and
project officers and meets monthly to
discuss all aspects of service quality,
 Improve community capacity for
prevention and early intervention on
mental health issues
 Empower and improve life functioning &
social support for individual, families,
carers and children/young people
affected by mental illness
29
• CASSA has adapted the “Check list:
Dual Diagnosis Capacity for Alcohol,
Tobacco and Other Drugs Workers” to
suit the needs of the community and
CASSA service. Additionally, CASSA
has trialled this tool to assess staff
capacity to respond appropriately to
clients with comorbidity issues in this
period. From preliminary results of this
assessment, CASSA has identified
some of the common training topics
among staff such as mental health
conditions knowledge and mental health
system.
 Build capacity for the Burundian
community staff to provide AOD
prevention programs to African
community members. In this financial
year, CASSA has employed a
Burundian worker to provide community
education on comorbid issues.
work health safety and management
issues of CASSA.
• Comorbidity Reference group
Comprises members from local mental
health agencies, AOD NGO peak body
and CASSA AOD service. These are:
SANDAS, GP Access Port Adelaide,
Northern ACIS, MIFSA, CAMHS and
Health First Network and CASSA. The
members provide advice and guidance
on how to improve CASSA capacity to
respond to comorbidity issues.
• Comorbidity Working group includes
CASSA, DASSA, NACIS and SANDAS
and met regularly to assist CASSA to
develop a range of important clinical
tools to respond to comorbidity issues
and orientation training package for
AOD worker in this period.
CASSA’s service delivery capacity building
Professional development and training
Developing and improving professional skills
of CASSA staff is a key component of the
program, so that staff are equipped with
knowledge and skills in order to better identify
and respond to AOD and mental health
issues. Throughout this year, staff attended
the following workshops and training:
• Clinical supervision: This year, CASSA
reviewed clinical supervision model and
has made some changes to the previous
clinical supervision model. The new
model includes an educational
component that is related directly to
AOD practice such as motivational
interviewing, etc. and a clinical practice
component which provides opportunities
for staff to discuss emerging practise
issues in AOD service delivery. This
process allows staff to seek guidance
and support from a DASSA clinician.
The group meets bimonthly. Through an
evaluation of the new model at the end
of the financial year, staff provided very
positive feedback about it.
• Mental health mentoring group: Provides
opportunities for CASSA staff to learn
how to respond to comorbidity issues. In
the previous years, Health First Network
(HFN) was able to facilitate this group.
Due to the structure changes, HFN
wasn’t able to continue in this financial
year. Through negotiation, CASSA has
established an MOU with HFN and will
re-establish the mentoring group in the
next financial year.
Furthermore, some staff may need individual
training. To this end, the following training
has been provided:
• Training and mentoring new AOD staff
by CASSA
• Child Safe Environment training by
Family SA
• Risk management training delivered by
CASSA
• Overview of AOD services in SA
delivered by DASSA
• CNP training delivered by DASSA
• Minimum dataset collection training by
CASSA
• Identifying Domestic Violence delivered
by West Adelaide Domestic Violence
The implementation of evidence based and
culturally appropriate tools
In this financial year, CASSA has reviewed
the following AOD clinical tools including
 Comorbidity screening tool
 AOD assessment
 Case management assessment
 Risks assessment and
management
Consumer participation
Consumer participation is an ongoing
process to ensure CASSA services are high
quality and meet clients’ needs. The
consumer participation has been achieved
through:
 Client feedback sought at the end of
each workshop/community educational
program.
30
 Consumer consultation groups on
educational program topics, clients’
needs or bilingual resources.
 Client feedback forms for case
management and counselling service.
WORLD HEPATITIS DAY GRANT
Funded by Hepatitis SA
In July 2012, CASSA also received a one –off
grant to raise awareness on hepatitis conditions to
clients with substance misuse issues. An
information session and outing was organised to 8
long term substance misuse clients on 26/7/ 2012.
Linkages and partnerships
CASSA has built up partnerships and linkages
with the wider health, social and community
support system. Through networking and
building linkages with other organisations,
more effective strategies, ideas, and issues
are raised to better support the client and their
needs. This also allows better referral
pathways for clients to be referred to
specialised services.
The following are some of the committees,
networks that CASSA has participated in:
 Comorbidity Reference Group (as
mentioned above).
 Hoi Sinh Committee members included:
DASSA, SAPOL, Hepatitis C Council SA
and SAVIVE
 Co-morbidity Project Officer group
includes all agencies funded by DoHA
under the Substance Misuse Service
Delivery Grants Fund - Salvation Army,
SANDAS, Centacare, Mission Australia,
etc.
 Health First Network/ mental health
professional network meeting in the
Western Adelaide comprising mental
health services and AOD services.

CALD mental health action group
comprising CALD communities and
mental health agencies.
Service delivery
CASSA Improved Co-morbidity Services grant
fund has been implemented to increase AOD
staff capacity to respond appropriately to
comorbidity clients. The outcome of staff
improving their capacity has been
demonstrated in the service’s practices. Staff
are more confident in identifying and
responding appropriately to address
comorbidity issues such as: referral pathways,
monitoring and reviewing client progress.
The program also increased community
through case management and counselling
knowledge around comorbidity issues through
the following activities:
 Community education on comorbidity
issues was delivered to more than 100
Vietnamese and African community
members
 Provided information and education to
more than 250 AOD users and their
significant others
 Developed a bilingual resource for the
African community
 Provided information through
information stalls at local and traditional
festivals such as Tet festival and Youth
Week
ANTI POVERTY WEEK-ONE OFF
GRANT
Funded by Community Centre SA
CASSA received one off funding from Community
Centre SA to organise a workshop to substance
misused users to raise awareness on poverty
issues and provide skills to participants to reduce
poverty. The workshop was organised on
18/10/2012 for 7 participants experiencing poverty.
The program consisted of educational information
on financial hardship, tips on budgeting and
healthy food cooking demonstration. A guest
speaker from Financial Wellbeing Team
Anglicare was invited to present information on
financial management and services available to
assist the participants.
31
CLEAN NEEDLE PROGRAM
Statistics:
Funded by Government of South
A total of 2,701 primary client contacts
were recorded this financial year.
Australia through Department of
Health
Clients 2012-2013
Aim:
Fixed Site
The Clean Needle Program (CNP) is a
public health measure that reduces the
spread of blood borne viral infections such
as HIV, hepatitis B and hepatitis C
amongst people who inject drugs and the
wider community, through the distribution
of sterile injecting equipment and safe
disposal facilities.
Target groups:
The primary target group is Vietnamese
people who inject drugs. The secondary
target group is everyone in the community
who injects drugs.
Service provision:
The CNP provides a range of free services
including:
•
•
•
•
•
•
Provision of sterile injecting
equipment
Provision of safe disposal facilities
Peer educator support
Community education
Internal referrals
Referrals to health and related
services
The CNP also provides extra practical
support to clients such as food packs and
condoms.
Services are provided through:
•
•
The outreach mobile CNP van
The CNP fixed site
The fixed site is open Monday to Friday
9am to 5pm and Thursday after-hours
5pm to 8pm. The mobile van operates
Monday 4pm to 8pm to Northern and
Western suburbs.
Mobile
Van
Figure 1: Proportion of clients accessing
CNP service through fix site, mobile van
and after hour service
A total of 5,903 secondary client contacts
were recorded this financial year.
Secondary clients contacts receive CNP
equipment from a primary client contact,
without accessing a CNP site.
•
•
A total of 1,583 referrals to other
services such as other CNP sites
and legal.
A total of 4,190 information (HEP C
& B, steroids, filtering, vein care,
safe sex info and other harm
reduction topics) given through
interaction with clients.
Others service provided:
Community Education
Monthly Support Group Facilitation
This year, CNP have worked with
other CASSA AOD programs to
facilitate the monthly Younger User
Support Group on a range of topics of
AOD issues(please refer to the Drug
Treatment Program for information on
this group).
Information Stalls
Professional Development
CNP staff participated in many local and
Vietnamese cultural festivals to raise
awareness of alcohol and other drug
related issues and to promote CASSA
services to the broader Vietnamese
community. Those events included:
CNP staff participated in a range of
professional development sessions
including:
•
•
National Drug Awareness Week
Vietnamese New Year-Tet Festival
Partnership and networking
CNP staff has participated in the Hoi Sinh
Committee that is convened by CASSA.
The committee works in partnership with
other agencies in responding to alcohol
and other drug issues affecting the
Vietnamese and other communities. This
includes advocating for clients and
seeking advice and direction in addressing
any emerging issues affecting the target
group. Members of the Committee
comprised workers from the following
health and law enforcement agencies:
•
•
•
•
•
DASSA
Hepatitis SA
SAPOL Drug Action Team
Drug Arm
PEACE(Relationships Australia
SA)
•
•
•
•
•
•
•
•
•
•
•
Supervision
Alcohol and other drug workshop
CNP introduction workshop
Suicide prevention and intervention
Mental Health First Aid
Monthly line supervision
Naloxone Distribution Pilot
Program
Food handling safety
SALEN peer education program
Performance and Image
Enhancing workshop (steroids)
Injecting Drug use trends.
POLICE DRUG DIVERSION
INITIATIVE PROGRAM
Target groups
The program provides services to Vietnamese
and Chinese young people aged 10 to 17 and
adults referred by police for committing a
minor drug related offence.
Funded by the Department of Health,
under the Police Drug Diversion
Initiative (PDDI)
Service provision:
•
Drug assessment & brief intervention
•
Drug counselling
•
Information /education and referrals.
Summary of services
1. Drug assessment & brief intervention
Drug assessment provides an opportunity for
the AOD clinician to identify the drug use
pattern, mental health issues and any issues
associated with the client drug uses such as
risks associated with drug uses, legal and
accommodation. Through the assessment
process, the clinician also motivates the person
to make change, set goals and provide
information on drug use and client can make
informed choices relating to their drug use.
Police Drug Diversion Team picture
Depend on the client’s need, brief
interventions or referrals are also offered to
the clients to address their immediate issues or
ongoing support.
Introduction
This program provides services to clients of
Vietnamese and Chinese cultural backgrounds
residing in the Adelaide metropolitan areas.
The main aims of this program are to:
•
Divert minor drug offenders from the
criminal justice system into compulsory
assessment and brief intervention
•
Increase incentives for drug users to
identify and address early drug
problems
•
Enable clients to access education and
support services
•
Allow clients to seek early treatment
•
Enable clients to avoid a criminal record
There are a total of 49 assessment and brief
interventions conducted in this financial year.
The PDDI program worked collaboratively with
CASSA’s Drug Treatment Support Program to
enable clients to access case management
services for extensive support.
2. Counselling
Majority of clients who accessed the
counselling service are mandated clients
referred from correctional services and DDL.
There was a small number are voluntary
clients.
Under this program, the PDDI counsellor can
provide up to 6 counselling sessions over a 6
months period.
A total of 34 clients accessed individual AOD
counselling with a total number of 114
counselling sessions conducted during this
period.
At a broader level, the program aims to:
•
decrease the number of drug related
crimes, which will
•
decrease the social impact of drug use
within the wider community and
create
a
safer
community
1
40
comprises workers from Hepatitis SA,
SAVIVE, SAPOL Drug Action Team, DASSA
and Relationships Australia.
• Vietnamese AOD and Mental Health
Comorbidity Reference Group: The group
comprises workers from the alcohol and
other drug and mental health sector
including CAMHS, Wesley Uniting Care and
CASSA’s comorbidity and PDDI programs.
The group provides guidance and
recommendations to CASSA’s AOD services
regarding the implementation of programs,
resources, assessment tools and policy /
procedures. The group also provides linkage
with CASSA through client referrals / joint
case management and staff trainings.
• Partnership with correctional services:
CASSA’s partnership with correctional
services continues to be strengthened.
CASSA has been working with the following
prisons to develop strategies to increase
Vietnamese inmates’ access to AOD
counselling and education services:
Adelaide’s Women’s Prison, Adelaide prerelease centre and Cadell Training Centre.
The PDDI has been providing drug
education, drug assessments and
counselling services outside the PDDI
schedule for inmates who voluntarily seek
drug counselling.
Total number of service
50
49
34
30
20
10
One-on-one
0 Assessment/ brief intervention AOD counselling
Figure 1: number of clients received
assessment, brief intervention and counselling
3. Outreach service
Outreach aims to increase access to CASSA
services for the disadvantaged client groups
such as young people, people with no
transport, people with comorbid mental health
and alcohol and other drug issues, and people
with mobility issues.
The service utilises different outreach
methodologies such as visiting clients at their
home and in prisons. In total 25 prison and 47
home visits were conducted for assessment,
counselling, and linking them to the Users’
Support Groups.
4. Community education
Community education strategy aims to
increase
awareness,
knowledge
and
understanding of alcohol and other drug issues
and support services available.
4.1. Distribution of bilingual resources at
information stalls
AOD resources were distributed at the Tet
Cultural Festival in February 2014 and
Children’s Full Moon Festival in October 2013.
4.2 Educational workshops in prison
In collaboration with CASSA’s drug treatment
support program, an educational workshop
on drugs/alcohol and wellbeing was
presented to 6 inmates at Cadell Training
Centre.
Professional development
• Medication assisted treatment for
substance misuse with DASSA/SANDAS
• Work Health and Safety with Allstaff
Training consultant
• Mental Health First aid training with
Health first Network
First Aid Training with St John ambulance
• Clinical supervision with DASSA
• Mental Health Mentoring with Health first
• Sex worker workshop with SINS
• Working the clients from sex industry
training with Centacare
Networking
Collaboration and partnerships continued with
local and mainstream organisations in this
reporting period:
• Hoi Sinh Committee: The committee
2
The followings are activities conducted in this
financial year:
VIETNAMESE GAMBLING HELP
SERVICE
One on one support to people with problem
gambling and their family
Funded by the Gambling Rehabilitation
Fund through the Office for Problem
Gambling
Vietnamese clients with problem gambling often
present with complex needs such as mental illness,
relationship and finance. To address these needs,
the VGHS has utilised the case management
approach together with culturally sensitive
practices to support the clients to address their
gambling problems.
During this financial year, the one on one support
services were provided to a total of 31 registered
clients (24 gamblers and 7 gamblers’ significant
others). Please see the outcomes in the “gambling
therapy service” section. Additionally, there were a
total of 7 episodes for 7 gamblers significant others.
All clients (100%) achieved their goals to support
their significant others in addressing gambling
problems.
Gambling therapy service
Since 2012, the Vietnamese gambling therapy
service has been established to provide tertiary
intervention for problem gamblers and pathological
gamblers from Vietnamese backgrounds. The
gambling therapy service has been based on
cognitive behavioural therapy and adapted
specifically for the Vietnamese gamblers. The
therapy service works a long side with case
management to address client’s complex needs.
Gambling Help Service team
Aims
The aim of this program is to increase access to
gambling support and treatment services for people
affected by problem gambling in the Vietnamese
community. The program also aims to reduce the
harms associated with gambling to individuals,
family and community.
This year, the gambling therapy service has
embeded in the VGHS and continues to grow.
There was 24 gambling clients assessed and
subsequently treatment for their problem gambling.
There were a total of 28 treatment episodes. The
outcomes of those treatment episodes have been
positive, 20 episodes (71.4%) had achieved major
goals, 3 episodes (10.7%) had some progress
towards goals, 5 episodes (17.8%) were withdrawal
or drop out. The improvement in clients
circumstances have been shown in the following
major areas: clients gambling behaviours reduction
or abstinent, financial situations, mental health
problems and legal compliance.
Target groups
Target groups for this program includes:
•
•
•
Vietnamese community members in
Adelaide
Gamblers from Vietnamese background
Gamblers’ significant others from
Vietnamese background
Direct services
The Vietnamese Gambling Help Service (VGHS)
provides a wide range of prevention, early
intervention and treatment and support services to
Vietnamese individuals with problem gambling and
their families.
1
Information sessions
Community engagement
In conjunction with other CASSA programs, VGHS
delivered several community education sessions in
the Western and Northern suburbs of Adelaide.
CASSA has engaged community members to raise
awareness of problem gambling, provide
information on treatment option and services
available to help and reduce stigma associated with
this problem in the last year. The followings are
community engagement activities:
Gambling education sessions were held at Holy
Family Catholic Primary School, Junction
Community Centre (Ottoway), Morella Community
House (Parafield Gardens) and Vietnamese Catholic
Church (Pooraka). Topics presented included:
‘Pathway to Positive Living’ group manual
This year, CASSA continues to work with Flinders
University to complete the development of the
bilingual ‘Pathway to Positive Living’ group manual.
The group manual content is based on CBT with
Vietnamese culturally sensitive component. It aims
to motivate the clients to take actions to address
their problems.
• Effects gambling problem on family
• Inside pokies machines and myths
• Self-help and self-barring information
• Young people and gambling
• Gambling help services available
In addition, CASSA also provided an information
session to 34 youths in April 2014.
In June, a group trial was delivered a 6 session
series to 10 participants/ each session. Feedback
from the community members are very positive.
Many of them stated that they would recommend it
to others.
CASSA also utilised the ethnic local newspaper to
raise awareness of problem gambling and promote
VGHS. There were several articles published on the
newspaper including ‘A personal story around
gambling issue and seeking help’; ‘Feedback Happy
families forum’, ‘Impacts of gambling’.
Cultural festivals information stall
During this year, the VGHS participated in the
following information stalls:
- the Vietnamese Moon Festival September 2013
and
Participants of the group trial
Computing groups
- the Vietnamese New Year’s Festival February 2014
Information on gambling help services and gambling
are some of the topics that participants are guided
to access on the internet during class. Additionally,
besides developing computer skills, the participants
also have opportunities to have healthy social
activities to reduce social isolation, which reduces
the risks of gambling problems. Through these
activities, several members have sought help for
their gambling issues and/or for family members.
Each event attracted thousands of Vietnamese and
the local residents.
Networking and collaboration
Increase access to gambling help services for
Vietnamese inmates in the prison system
In this period, CASSA has continued to strengthen
collaboration with Adelaide Women’s Prison and
Adelaide Pre- Release Centre to increase access to
gambling help services before the inmates are
released. This process has helped many
Vietnamese inmates with problem gambling to seek
help.
2
Presentation at National Association for Gambling
Studies (NAGS) Conference
The VGHS has also developed a wide support
network with other mainstream organisations to
improve client outcomes for Vietnamese people.
These include:
The VGHS was invited to NAGS conference in
Sydney 19th -22nd November 2013 to present on the
“Interagency Partnership”. In this presentation,
CASSA highlighted how the VGHS works in
partnership with gambling industry and other
gambling help services to address gambling
problem in the community. The presentation was
well-received.
• Adelaide Sky City
• Anglicare (Salisbury & Hindmarsh)
• ClubSafe (Adelaide)
• Gaming Care (Adelaide)
• Gambling Support Services (e.g.,OARS and
Statewide Gambling Therapy Service Pt Adelaide)
• Port Adelaide Correctional Service
• Independent Gambling Authority (IGA)
• Wesley Legal Service Park Community
• Salvation Army (Arndale - Kilkenny)
• Private psychologists
• Relationship Australia(RASSA) and Uniting Care
Bowden
• General practitioners
• Mental health services(e.g., MIFSA)
• Accommodation services(Housing SA,
Community Housing and private rental support)
• Local gaming venues
A Vietnamese computing group at
Morella community Centre
3
CASSA YOUTH SERVICES
CASSA Youth Services (CASSAYS)
provided a wide range of integrated service
on prevention, early intervention and
intervention to young people from
Culturally and Linguistically Diverse
background in addressing their different
needs.
These issues are included:
employment, dealing with conflicts (at
home, school, work), domestic violence /
child abuse, substance misuses, problem
gambling, health / mental health issues,
youth homelessness, problem with
police/legal system, etc.
During this 2013-2014 year, CASSAYS
experience an unstable funding situation
and high staff turn-over, however, due to its
strong commitment to assist CALD youths
in dealing with their difficulties in lives,
CASSAYS has continued to offer them with
a highly quality of service. The program
has continued to make connection with
young people through outreach services to
enhance their access to information and
services; offer young people one-on-one
direct service through using case
management; and provided a wide range of
community education and youth activities.
information on legal system, education
pathways/ vocation training, health and
accommodation as well as making
appropriate referrals accordingly to
students’ needs.
Through school outreach, workers were
able to make contact with young people
from a range of different cultural
backgrounds such as Vietnamese, African,
Aboriginal, Pilipino, Cambodian, Thai,
Australian, Indian, Fiji, New Zealander,
Spanish, French, Maltese, Chinese, Iran,
Burmese, Greek, Italian, Irish, Somalia,
and Ethiopian
Furthermore, through connection with
young people at schools via outreach,
workers were able to identify emerging
needs to therefore advocating on their
behalf to the school.
Regular outreach at schools also provided
good connection with school staff. It
provided teachers and counsellors with an
established point of contact for referrals to
one-on-one support service.
School Outreach Service
The outreach program has worked to
enhance access to services for young
people in response to the issues that they
have encountered.
This year, regular school outreach
sessions were conducted on a weekly
basis at Woodville High School and
Underdale High School. Due to the staff
turn-over, there was only 29 school
outreach sessions conducted; and through
these, 723 contacts were made with young
people. Through the School Outreach,
CASSAYS provided young people with
Community Education Programs
CASSAYS offered a number of community
education projects to young people during
2013-2014. Due to the lack of funding,
most of programs were either from Onceoff or in partnership with other program
within CASSA services:
Youth’s Week Activity: Youth Expo was
organised by the city of Charles Sturt and
the Park’s youth’s services which was held
at the St Claire Recreation Centre where
year 8 to 12 students from local schools
attended the one day Youth expo activity.
Approximately 475 young people visited
the Information stall during the event.
CASSAYS youth workers participated on
this event and have distributed information
about our services to young people.
Harmony Day Event, in partnership with
Parafield Gardens High School, participate
as information stall and youth activities,
where youth workers interacted with young
people who participated in this multicultural
day event, such as traditional Asian
dancing style, singing, reading, etc. The
CASSA youth workers also conducted a
lantern making workshop with 25 young
people participated.
Festival:
-
Children’s Moon: Information stall was
held during the Moon Festival event. 28
young people were contacted during
the event.
-
Christmas Function: 187 children and
their families have participated in the
Christmas function where their parents
have received information about CASS’
services.
Youth Camp: this is an annual activity
organised in collaboration with the Drugs
and Gambling Help Services team. This
year, 36 CALD young people, who are
between 12 and 18 years of age and from
Parafield Gardens High School, Woodville
High School, Craigmore High School, Mark
Oliphant High School and Thomas Moore
High School, attended the 2014 Youth
Camp. The 3 day camp was conducted in
a series of workshops to provide
information and education on issues that of
importance to them.
Respectful Relationship workshops: Total
31 students participated in the “Loves Me
Loves Me Not” Workshop for raising
awareness of domestic violence and
violence against women at Woodville High
School and Parafield Garden High School.
Respectful Relationship Workshop
Community Dance group: 21 young people
continuously participated in the Community
Dance Program conducted at the Regency
Community Centre.
Mental Health Information Session: that
was held at Cadell Prison (Training Centre)
were, youth and AOD workers facilitated an
educational workshops regarding drug use
and misuse and Hepatitis C, and its
emotional impacts on individuals.
Networking and Partnerships
Through this case management service,
CASSAYS has worked collaborated with a
range of services to address young people
issues including:
-
Headspace
-
Women and Children Hospital
-
CAMHS
-
Local schools
-
General practitioners
-
Other
CASSA
services(e.g., AOD
support)
and
support
family
-
Centrelink
-
Housing SA and emergency
accommodation services
The CASSAYS has worked closely with the
following schools in undertaking client
referrals/joint case management and in
planning and delivering programs and
workshops for young people:
teachers, truancy, and homelessness. The
outcomes of these cases are very positive.
Thomas More College; Parafield Gardens
High School; Roma Mitchell Secondary
College; Christian Brothers College; Mount
Carmel College; Saint Marys; Blackfriars
Priory School; Findon High School;
Nazareth Christian College; Underdale
High School; Woodville High School.
Client Work Statistics 20132014 No.
420
449
Female
Male
YOUTH OUTREACH PROGRAM
Funded by the Department for Communities and
Social Inclusion
In addition to the above services, the
Youth Outreach program also offers oneon-one service delivery to youths with
complex issues.
Primary Presenting Issues
Statistics 2013-2014
80
60
40
20
0
Abuse
Anger…
Bullying
Conflict -…
Cultural…
Education -…
Food
Health -…
Homelessn…
Independe…
Racism
Relationships
Transport
The youth outreach program funded by the
Community Connected Branch - DCSI,
aims to provide support services to young
people aged 12-25 years who are from
culturally
and
linguistically
diverse
backgrounds who are in needs of
information and support services for
personal development and achieving
personal goals, and for enhancing
health/mental health well-being.
Case Management Service
For students who need one on one support,
Case management is offered to youths to
enhance their opportunity. The youth
worker
would
conduct
intake,
assessments, and brief intervention if the
young person is not willing to commit into a
long term support services / intervention.
Case management and support services
often offered from 3 months – maximum of
one year. The long term support service
was offered to youths who experienced
long term issues and required ongoing
services to meet long term goals. In this
financial year, 18 youths received the one
on one support service. Most of our service
were provided to young people through
outreach places such as schools, and
home. The presenting issues included:
family conflict, education, employment,
relationships, friendships, conflict with
Need names for this picture
VIETNAMESE RECONNECT PROGRAM
One on One Support
Department of Social Services (Formerly
Australian Government Department of
Families, Housing, Community Services
and Indigenous Affairs)
For students who need one on one support,
the program is able to provide intake,
assessments, brief intervention and case
management
and
support.
Case
management was also offered to youth
who experienced long term issues and
required ongoing services to meet long
term goals. In this financial year, 20 youths
received the one on one support from the
Reconnect Program. Support was provided
to young people at school and home. The
presenting issues included: family conflict,
education, employment, relationships,
friendships, conflict with teachers, truancy,
and homelessness. The outcomes of these
cases are very positive.
This Program is part of the South East
Asian Reconnect Program, an initiative and
partnership
between
the
MCCSA,
Cambodian
Community,
Chinese
Community
and
the
Vietnamese
Community.
Aim
The Reconnect Program aims to reduce
youth homeless issues amongst CALD
communities; improving the level of
engagement of homeless young people or
those who are at risk of homelessness with
family, work, education, training and the
community. It is a unique program as it
operates mainly from a culturally sensitive
perspective in order to provide effective
and efficient services to its target groups.
Need names for this picture
The followings are activities conducted in this
financial year:
VIETNAMESE GAMBLING HELP
SERVICE
One on one support to people with problem
gambling and their family
Funded by the Gambling Rehabilitation
Fund through the Office for Problem
Gambling
Vietnamese clients with problem gambling often
present with complex needs such as mental illness,
relationship and finance. To address these needs,
the VGHS has utilised the case management
approach together with culturally sensitive
practices to support the clients to address their
gambling problems.
During this financial year, the one on one support
services were provided to a total of 31 registered
clients (24 gamblers and 7 gamblers’ significant
others). Please see the outcomes in the “gambling
therapy service” section. Additionally, there were a
total of 7 episodes for 7 gamblers significant others.
All clients (100%) achieved their goals to support
their significant others in addressing gambling
problems.
Gambling therapy service
Since 2012, the Vietnamese gambling therapy
service has been established to provide tertiary
intervention for problem gamblers and pathological
gamblers from Vietnamese backgrounds. The
gambling therapy service has been based on
cognitive behavioural therapy and adapted
specifically for the Vietnamese gamblers. The
therapy service works a long side with case
management to address client’s complex needs.
Gambling Help Service team
Aims
The aim of this program is to increase access to
gambling support and treatment services for people
affected by problem gambling in the Vietnamese
community. The program also aims to reduce the
harms associated with gambling to individuals,
family and community.
This year, the gambling therapy service has
embeded in the VGHS and continues to grow.
There was 24 gambling clients assessed and
subsequently treatment for their problem gambling.
There were a total of 28 treatment episodes. The
outcomes of those treatment episodes have been
positive, 20 episodes (71.4%) had achieved major
goals, 3 episodes (10.7%) had some progress
towards goals, 5 episodes (17.8%) were withdrawal
or drop out. The improvement in clients
circumstances have been shown in the following
major areas: clients gambling behaviours reduction
or abstinent, financial situations, mental health
problems and legal compliance.
Target groups
Target groups for this program includes:
•
•
•
Vietnamese community members in
Adelaide
Gamblers from Vietnamese background
Gamblers’ significant others from
Vietnamese background
Direct services
The Vietnamese Gambling Help Service (VGHS)
provides a wide range of prevention, early
intervention and treatment and support services to
Vietnamese individuals with problem gambling and
their families.
1
Information sessions
Community engagement
In conjunction with other CASSA programs, VGHS
delivered several community education sessions in
the Western and Northern suburbs of Adelaide.
CASSA has engaged community members to raise
awareness of problem gambling, provide
information on treatment option and services
available to help and reduce stigma associated with
this problem in the last year. The followings are
community engagement activities:
Gambling education sessions were held at Holy
Family Catholic Primary School, Junction
Community Centre (Ottoway), Morella Community
House (Parafield Gardens) and Vietnamese Catholic
Church (Pooraka). Topics presented included:
‘Pathway to Positive Living’ group manual
This year, CASSA continues to work with Flinders
University to complete the development of the
bilingual ‘Pathway to Positive Living’ group manual.
The group manual content is based on CBT with
Vietnamese culturally sensitive component. It aims
to motivate the clients to take actions to address
their problems.
• Effects gambling problem on family
• Inside pokies machines and myths
• Self-help and self-barring information
• Young people and gambling
• Gambling help services available
In addition, CASSA also provided an information
session to 34 youths in April 2014.
In June, a group trial was delivered a 6 session
series to 10 participants/ each session. Feedback
from the community members are very positive.
Many of them stated that they would recommend it
to others.
CASSA also utilised the ethnic local newspaper to
raise awareness of problem gambling and promote
VGHS. There were several articles published on the
newspaper including ‘A personal story around
gambling issue and seeking help’; ‘Feedback Happy
families forum’, ‘Impacts of gambling’.
Cultural festivals information stall
During this year, the VGHS participated in the
following information stalls:
- the Vietnamese Moon Festival September 2013
and
Participants of the group trial
Computing groups
- the Vietnamese New Year’s Festival February 2014
Information on gambling help services and gambling
are some of the topics that participants are guided
to access on the internet during class. Additionally,
besides developing computer skills, the participants
also have opportunities to have healthy social
activities to reduce social isolation, which reduces
the risks of gambling problems. Through these
activities, several members have sought help for
their gambling issues and/or for family members.
Each event attracted thousands of Vietnamese and
the local residents.
Networking and collaboration
Increase access to gambling help services for
Vietnamese inmates in the prison system
In this period, CASSA has continued to strengthen
collaboration with Adelaide Women’s Prison and
Adelaide Pre- Release Centre to increase access to
gambling help services before the inmates are
released. This process has helped many
Vietnamese inmates with problem gambling to seek
help.
2
Presentation at National Association for Gambling
Studies (NAGS) Conference
The VGHS has also developed a wide support
network with other mainstream organisations to
improve client outcomes for Vietnamese people.
These include:
The VGHS was invited to NAGS conference in
Sydney 19th -22nd November 2013 to present on the
“Interagency Partnership”. In this presentation,
CASSA highlighted how the VGHS works in
partnership with gambling industry and other
gambling help services to address gambling
problem in the community. The presentation was
well-received.
• Adelaide Sky City
• Anglicare (Salisbury & Hindmarsh)
• ClubSafe (Adelaide)
• Gaming Care (Adelaide)
• Gambling Support Services (e.g.,OARS and
Statewide Gambling Therapy Service Pt Adelaide)
• Port Adelaide Correctional Service
• Independent Gambling Authority (IGA)
• Wesley Legal Service Park Community
• Salvation Army (Arndale - Kilkenny)
• Private psychologists
• Relationship Australia(RASSA) and Uniting Care
Bowden
• General practitioners
• Mental health services(e.g., MIFSA)
• Accommodation services(Housing SA,
Community Housing and private rental support)
• Local gaming venues
A Vietnamese computing group at
Morella community Centre
3
CHRISTMAS FUNCTION FOR UNDERPRIVILEGED CHILDREN
The 2014 End of Year and Greeting Season are on
the way to come. It would be a time for most of
us to spend time and having fun with our children
in the festive season. But for some children within
our community, they would not be able to expect
such things to come.
Once again, the Community Access Service SA
(Vietnamese Community In SA) brought those joys
back to the underprivileged children, as part of
our commitments to work with families and
children particularly with those who have financial
difficulties or experienced family hardship during
the year
The 2013 Function was held at the hall of the
Vietnamese Community SA – 62 Athol St, Athol
Park 5012, on Wednesday, the 18th December
2013 – From 10am to 2pm
The Function is one of the Vietnamese Community
Centre’s initiative which aims to provide
opportunity for underprivileged parents and
children spending time and playing together. This
would also help them to build a sense of
community participations which is one of the
important issues in nurturing young people these
days. So there were over 200 children on the list
who were accompanied by their parents or
caregivers. They participated in the function as
well. The event was organised in an enjoyable
environment with a lot of children’s fun games
and activities, including - tattoo stickers, magic
show, etc. And children were very surprised and
happy when receiving a gift toy from a Father
Christmas! It finished with a lunch and happy
faces and eyes with toys on children’s hand
The project was supported financially and
substantially by many key organisations during the
past years. Organisations who offered their kind
support were Kilkenny Salvation Army office and
Housing SA office of the Port Adelaide area.
Certainly, without support from those
organisations, the function will be difficulty to
exist.
We would like to express many thanks to our
sponsors because they have made it possible for
our children to celebrate Christmas and share the
festive spirit with the rest of the community! We
are looking forward in continuing this partnership
with them in the future in this annual Christmas
celebration
Moon Festival / Vietnamese Children’s Day
Moon Festival (also called Vietnamese
Children’s Day)
was held at St Clair
Recreation Centre, Woodville for over 16
years. In 2013 this event has started to hold in
our Community Centre on Saturday 21/9/2013
from 2pm to 9pm. The Festival was especially
organized for children to celebrate the
brightest full moon of the year ( Mid-Autumn of
Lunar month).
The Vietnamese in South Australia have
celebrated the Children’s Festival every year
since the establishment of the Vietnamese
Community at their early settlement in South
Australia. Over the years, the celebration has
steadily increased in size, activities and
number of people taking part in the Festival.
Beside the participation of the Vietnamese, the
Festival has drawn a great attendance of
people from wider community.
The Festival has been opened to all Australian
and is a special event for Vietnamese
Australian to share and promote harmony
between diverse cultures.
The Activities during the day included:
- Children traditional dress competition,
- Vietnamese Language quiz,
- drawing competition,
- Chess competition,
- Vietnamese Language students’ works
display and
- face painting amongst other activities.
There was also a lanterns making workshop
run by Mrs Binnie Loan and volunteers, had
attracted hundred of children to participate in
this special event.
A Children concert has also been organized to
entertain Children and parents.
Beside traditional foods and drinks sold at the
Festival site such as spring rolls, cold rolls,
Vietnamese traditional noodle soup and
sweets. There were also Game stalls and
various of information stalls. All children under
12 years of age were given a present at the
end of the concert.
The organizing of Children’s Festival also
involved over 50 volunteers. Under the
coordination of the Organizing Committee,
many volunteers put many hours of their own
time over months of hard worked to prepare
the Festival for Children in the community.
Vietnamese Cultural Diversity Vacation Care Report
The Vietnamese Cultural Diversity Vacation
opportunity to express themselves through
Care are an approved Vacation Care provider
music, art and games.
meaning that when your children are on
•
school holidays - they can play and relax in a
- to assist in small muscle control, hand to
safe and stimulating
eye coordination and pre-writing skills. Gross
environment. Participants enjoy centre-based
motor development will enhance large
activities including arts, crafts, sports and
muscle body control and spatial awareness.
games and excursions to a range of venues
around Adelaide. Excursion costs are
included in the Vacation Care fees.
Guiding Behaviour
•
children in a respectful way, encourage
environment incorporating a fun program of
children to speak to each other in the same
activities for the children. Every holiday this
year our average enrolment is 35 to 38.
Government rebates are available
•
Staffs will encourage children to resolve
conflicts between each other and help
Social and emotional - to assist Students
promoting resilience.
children gain skills in problem solving. In turn
•
Staffs will involve children in making rules for
esteem and self confidence.
behaviour at the service and in deciding on
Cognitive - to assist intellectual development,
consequences for not obeying the rules.
problem solving, decision making.
•
respectful manner.
Our aims and objectives for children are:
aged from 5 to 12 years old to develop self
•
Staffs will model and teach appropriate
behaviour – eg speak to each other and
The staff provide a consistently caring
•
Physical including fine and gross motor skills
•
Staffs will involve families and appropriate
Language and creativity - to assist children to
school staff where behavioural management
develop communication skills and have the
plans need to be implemented.
TET FESTIVAL 2014 - YEAR OF THE HORSE
Vietnamese Tet Festival (Year of the Horse)
was organised at the Vietnamese Community
Centre from Saturday the 8th to Sunday the
9th of February 2014.
The festival has therefore successfully
achieved its aim in preserving the true spirit
of the Vietnamese “Tet” New Year and
enhancing the diversity of local community.
The Opening Ceremony was conducted at
6pm on Saturday leading by a Lion Dance and
Firecrackers. Guests Speakers who followed
included Mr. Loc Doan, The President of the
Vietnamese Community in Australia/SA
Chapter Inc., and The Hon Jay Weatherill –
Premier of SA and The Opposition Leader,
Mr. Steven Marshall.
The Festival also achieved its aim to provide
families with a Festival full of family spirit.
People had the opportunity to enjoy different
activities that had been designed for different
age groups.
Throughout two days, there were thousands
people from different cultural background
attending the Festival.
Different community groups were involved in
the Festival, who helped enhance the spirit of
multiculturalism and diversity in our society.
They are as follows : The Vietnamese Dance
groups,
Multicultural
Dance
groups;
Vietnamese Youth & students dance, Folk
Dance, Fashion Parade, Belly dances and the
Community Music Band.
The Vietnamese “Ao Dai” traditional dress
had been the highlight of the day, and Children
in traditional Vietnamese Dress Competition,
age groups from 4 to 12 years old appeared in
long traditional dresses of all different styles
and colours. This not only made for a beautiful
picture for the festival but it also enriched the
Vietnamese cultural flavour.
Vietnamese food stalls were most popular
attracting good crowds. Beside local business
such as Take Away shops and Restaurants,
some community members also participated
in catering for the Festival as a learning
experience and in contribution to this special
Event.
The Event was closed at 10pm on Sunday 9th
of February with beautiful fountain firework
displaced in the Centre.
We thank the hundreds of volunteers who
have worked tirelessly to make the Festival a
success. We also thank Multicultural SA for
granting funds to support our Festival along
with City of Port Adelaide Enfield who provided
a grant for training dance groups. Thank you
also to the Sponsorship kindly donated from
our Vietnamese Community members to
make the Festival possible.
Vietnamese Community Ethnic School
The Vietnamese Community Ethnic School
has been formed and directly operated by the
Management Committee of the Vietnamese
Community in Australia/South Australia
Chapter Inc. since 1980.
The school is officially registered with the
Ethnic School Board in South Australia.
The aim of the school is to provide Vietnamese
language and culture to students within the
community from Pre-School through to High
School. The school’s aim is also to develop
confidence in all students to use the language
and feel proud of their identity.
The school’s program and text books have
been implementing the South Australian
Curriculum Standards and Accountability
Framework which is offered by Dept. of
Education and Children’s Services and the
new curriculum program assures quality
learning for all students.
writing skills. We are developing more readers
for Middle Primary levels to enhance students
reading skill and their own Cultural
understanding.
The staff and students have also been
involved in the Community’s Tet Festival and
Moon Festival by participating in singing,
dancing,
Vietnamese language quiz,
traditional dress and drawing competition. Our
students have also been participating in our
traditional Ancestor Worship celebration.
We would like to take this opportunity to thank
all parents who have encouraged their
children to learn their own language in order to
maintain the culture and to enrich our
multicultural society. We also thank all the staff
and volunteers who have worked hard through
the year. Your contribution has been greatly
appreciated.
A requirement of the Ethnic School Board is
that students’ attending and learning
outcomes are to be reported to their
mainstream school once a year, and also to
their parents.
In 2014 school year, the school had around
500 students enrolled with 36 staff (including
Maths tutoring classes & teachers). Beside
P&D sessions during School Holidays, we
have also reviewed and updated all the text
books which have been used. After publishing
the Text books for Primary School levels, we
have also developed 4 Readers for Junior
Primary levels, a Students’ Handbook, and
posters to develop students’ reading and
Our school students received awards for their
outstanding Vietnamese language learning
at 2014 Tet Festival Celebration
TREASURER
AND
FINANCIAL REPORT
50
TREASURER’S REPORT
It is my pleasure to present the audited
financial report of the Vietnamese
Community in Australia/South Australia
Chapter for the financial year ended 30 June
2013.
I would like to take this opportunity to thank
the members of the management committee,
all our Welfare staff, our Ethnic School and
Vacations Care staff who have worked hard
to complete all the outlined projects for the
year, and provided me with valuable support.
The previous year’s Budget has again met all
projected financial outlays and incomes. We
wish to acknowledge the Grants received
from all long term, short term and unique
funding bodies from Federal, State and Local
government and organizations who have
trusted and granted us funds towards
providing services for our Community and
wider communities. Your support and help
have facilitated the integration of our
Community into wider communities in
Australia.
I look forward to work with you all this year
with more exciting projects for our
Community.
Huong Nguyen,
Treasurer
We are also pleased that our project for the
renovation of our Community Hall has been
completed, enabling us to provider improved
facilities for our community welfare services.
51
BUDGET
FOR
2013 -2014
53
BUDGET 2013- 2014
COMMUNITY ACCESS AND SERVICES SA
ITEMS
TOTAL
INCOME
$1,480,931.00
A. SALARIES
Total Salaries
$970,143.16
On cost
$140,745.43
Staff Entitlements- penalty rate
$23,615.47
Staff training/ conference
$12,116.00
Total A
$1,116,071.00
B. DIRECT PROGRAM EXPENSES
Community Education / Support group
Training program for Volunteers and Peer educator
$19,523.33
Resources development
$17,500.00
$16,832.00
Database
$363.51
Group education programs/ camp
$31,000.00
Activity equipment
Travel costs (travel allowances/ volunteers
reimbursement)
$111,972.77
Total B
$161,006.00
$6,187.03
C. ADMINISTRATIVE COSTS
Audit/Accounting Fees
$18,300.00
Cleaning/ Cleaning equipment
Gas/Electricity
$7,020.00
$10,781.00
Insurance
$20,350.00
IPS/Email/IT support
$9,582.32
Telephone (landlines, mobile, Fax)
Office Equipment (computer & softwear)
$20,970
$3,800.00
Stationery
$8,202.72
Buses operating cost
$15,272.26
Accounting Fee
Admin support (data report)
$21,200.00
Photocopy
Rent and other office costs
$11,963.00
Contingency (Program to be carried over 2014-2015)
$82,529.99
$4,488.81
$23,513.00
Total C
$203,855.00
TOTAL EXPENDITURES A+B+C
BALANCE
$1,480,931.00
$0
54

Annual Report 2013-2014 - Vietnamese Community in Australia

Transcription

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