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Table of Contents
2
CEO Message 01
Our Values03
VIVA... Unlimited access to Manchester United
04
VIVA Participates in GITEX Technology Week 2012 05
VIVA Hosts Annual Dealers Recognition Convention - Dubai
06
VIVA Honors Distinguished Memorizers of the Holy Quran
07
VIVA Launches Nuqat Kuwait Design Conference
07
Thanking VIVA Family at the Annual Ramadan Ghabqa
08
Flying with customers on Jazeera Airways
09
VIVA Sponsors ‘Knowledge Café’ Workshops 09
Kuwait Dive Team here we come!10
VIVA Honors MGRP Summer Program Trainees
10
VIVA, Diamond Sponsor of the Second Economic Development Conference 11
VIVA Goes Platinum at the Second Arabian Conference on Information and
Communications Security 11
VIVA Offers Students SMS Service to Check Grades and Honors the Best!
12
Sharing the blessings Providing Ramadan Iftar meals
12
VIVA Hosts the 11th SYNERGY Council Meeting
13
And Honors VIVA Family for the Outstanding Effort 13
Sponsoring the 33rd Annual Al Roudan Football Tournament 14
VIVA Honors Olympic Athlete Fuhaid Al-Deehani and Holy Quran Award
Winner Saleh Al Obaid14
VIVA Hosts World HR Guru Dave Ulrich 15
VIVA Launches Pinterest Application Account 15
VIVA Shares Ramadan Spirit Through Social Media
16
VIVA Celebrates Eid Al Fitr and Eid Al Adha with Children
of Kuwait at 360 Mall16
Promotions & Services 18
Sales Department Overview 20
QA & PMO Section21
Meet the Team 22
New Employees Section 24
1
Engaging
CEO Message
2
Dear VIVA Family,
I am delighted to present to you the second issue of VIVA’s quarterly employees’ newsletter to update you on our latest news, promotions,
and products.
As we start the new year ahead, I would like to thank and extend my deepest gratitude to each and every member of the VIVA family for the
achievements we have accomplished together as a company during the past year. Reaching the milestone of one and a half million clients,
and generating financial results that have exceeded all expectations would not have been possible without your dedication and hard work.
2012 was a challenging year for all of us. Despite the competition in the Kuwait telecom market, VIVA has been able to reinforce its position
as a leading company that provides high quality and innovative products, while adhering to the highest professional standards set up by
the company from the very beginning.
Last but certainly not least, we would like to thank the members of the Board of Directors for their continued support and guidance, and
our clients for their trust in our products, their unwavering loyalty and their enduring loyalty.
With Warm Regards,
Eng. Salman Bin Abdul Aziz Al-Badran
Chief Executive Officer
1
Energetic
Our Values
2
Fulfilling
We offer a wide range of easy to understand
products. Our actions create value, helping our
customers lead more rewarding and enjoyable
lives.
Engaging
Everything we do revolves around our customers.
Transparent
We are open, trustworthy and collaborative.
Energetic
Our passion is performance, innovation, and
delivering superior quality. We are efficient,
reliable, and highly responsive to our clients’
needs.
3
News & Events
VIVA... Unlimited access
to Manchester United
VIVA hosted the Manchester United Legend Peter Schmeichel
at an exciting event at 360 Mall on Monday December 10th
2012 as part of the sponsorship agreement with Manchester
United, the most successful club in the history of the English
football. VIVA’s customers, Manchester United fans, and
the wider Kuwaiti community enjoyed the festive event
and the opportunity to get their picture taken with one of
Manchester United’s legends.
Peter Schmeichel’s visit is part of Manchester United’s
Legend Tour, and follows Andy Cole’s visit in 2011. The Tour
highlights VIVA’s partnership with Manchester United and
the company’s commitment to bringing its customers closer
to one of the most exciting football clubs in the world.
During the event, VIVA announced the launch of the second
season of the company’s Manchester United Soccer School
program, following the success it had in the first season
whereby young Khaled Al Khudr, who was selected as the
top attendee of the Manchester United Soccer School, was
invited to compete in the highly competitive Manchester
United World Skills Final.
News & Events
VIVA Participates in GITEX
Technology Week 2012
In line with VIVA’s corporate strategy to extend and present
its services not only locally, but across the region, VIVA
participated in the GITEX Technology week for the first time,
presenting a wide range of products to exhibition visitors.
Alongside VIVA Kuwait, Saudi Telecommunication Company
(STC) and VIVA Bahrain also took part in the exhibition.
The GITEX Technology week took place from the 14th to the
18th of October 2012 in Dubai at the Za’abeel Exhibition Hall
in the Dubai International Convention and Exhibition Centre,
and is considered the leading IT and technology exhibition that
attracts a large number of decision makers in the Middle East.
GITEX is the information and communications technology
business gateway to the Middle East, North Africa and
South Asia Region and was launched in 1981. It focuses on
providing exhibitors with high return on investment through
direct business opportunities with decision makers; GITEX
has maintained its position as ‘The Industry’s Trend Setting
Authority’.
In addition, VIVA launched the VIVA Manchester United
Application on both the Apple iPhone and Google Android,
giving its customers and Manchester United fans direct
access to a wide choice of news, stats, features and
multimedia, keeping them up-to-date with Manchester
United updates.
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5
News & Events
VIVA Hosts Annual Dealers
Recognition Convention - Dubai
News & Events
VIVA Honors Distinguished
Memorizers of the Holy Quran
In line with its CSR commitment to support initiatives that
promote academic challenges, VIVA held an honorary
ceremony for the distinguished memorizers of the Holy Quran
in the contest that was held by the General Secretariat of
Awqaf under the patronage of His Highness the Emir of Kuwait
In recognition of their remarkable efforts, VIVA organized
and held its ‘Annual Dealers Recognition Convention’ that
took place in Dubai, from the 12th to the 15th of October.
VIVA’s Annual Dealers Recognition Convention was
attended by VIVA’s senior management, and was planned
in an effort to reinforce relations with VIVA’s dealers, the
company’s advocates and brand ambassadors, while
rewarding them for their continuous support.
The event was held on the 5th of December 2012 at Hotel
Missoni, and was attended by VIVA’s management, senior
executives and Awqaf officials whereby monetary prizes were
handed out to the winners.
A special ceremony was held during the convention
to recognize the dealers’ hard work and continuous
efforts, whereby they all were presented with rewards,
personalized rewards, company rewards and categorized
rewards based on “Best Prepaid Sales”, “Best Postpaid
Sales”, “Partner Since Launch” and “Biggest Expansion
Dealer”.
VIVA also treated its dealers’ to the renowned GITEX
exhibition that was running during their stay in Dubai and
where VIVA was an active participant.
The contestants honoured at VIVA’s ceremony participated
under five different categories, namely; Elementary Students
Boys, Elementary Students Girls, Middle School Students
Boys, Middle School Students Girls and the special category
which included the Kuwait Autism Center, the Kuwait Society
for the Blind and others.
VIVA Launches Nuqat Kuwait Design Conference
VIVA sponsored the Nuqat Kuwait Design
Conference 2012 themed “The Lost City of
Arabesque”, that aimed at developing the
level of creativity amongst professionals in the
creative fields and bringing together more than
300 creative students and professionals through
a series of 20 lectures and 10 workshops.
The conference took place at the Al Sadu
House - Al Amricani Cultural Center, under the
patronage of His Excellency Sheikh Mohammad
Abdullah Al-Mubarak Al- Sabah, the Minister of
Information, from the 4th to the 9th of October.
The Nuqat Kuwait Design Conference, themed
‘The Lost City of Arabesque’, presented 21
Arab creative professionals who addressed the
differences between heritage and crafts and the
contemporary creative industries.
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News & Events
Thanking VIVA Family at the
Annual Ramadan Ghabqa
VIVA held its annual Ramadan Ghabqa to celebrate the Holy Month of Ramadan and to recognize the efforts of the company’s
employees over the preceding year. The event which held the theme of ‘Thank You, VIVA Family’, took place on 1 August 2012 at
the Sheraton Hotel, Kuwait.
Attended by CEO Salman Bin Abdul Aziz Al Badran, management from all sectors and departments, and all of the company’s
employees, the event was a great opportunity to reinforce strong
relations across the company and between colleagues.
Eng. Al Badran commenced the evening with a welcome speech,
whereby he welcomed employees and wished every member of
the VIVA family a happy and prosperous Ramadan, and explained
the choice of “Thank You, VIVA Family” as the theme for this
year’s event. During the event, a short documentary was viewed
to highlight VIVA’s main achievements over the past three years,
followed by a performance from the Zen Balance Act, which gave
an expressive presentation exhibiting the unity amongst the VIVA
family.
Employees were then entertained with live performances from
Osama Fouda, Marina FM’s renowned radio host, and the wellknown actor Dawood Hussein. After that, the Islamic Macedonian
chanter of Turkish origin, Mesut Curtis, impressed the crowd with
his powerful voice and passionate religious chants. Furthermore,
many exciting competitions were arranged for the employees, with
the evening coming to an end with a raffle draw and exciting prizes.
News & Events
Flying with customers
on Jazeera Airways
VIVA marked its presence as the marketing innovator in the
market and revealed a branded Jazeera Airways aircraft.
The initiative, the first of its kind in the region, means that
a branded Jazeera Airways aircraft will take the VIVA brand
around the region.
The newly-branded aircraft landed for the first time at the
Kuwait International Airport on 29 May 2012.
VIVA was delighted to see its aircraft land for the first time, in
the latest of its ongoing marketing initiatives. The company
is proud to be a pioneer in the field, and is always looking to
develop exciting new ways of engaging with its customers.
The VIVA brand can be seen on both the interior and exterior of
the aircraft, ensuring that VIVA is with its customers wherever
they go. The initiative signals a milestone in VIVA’s ongoing
commitment to bringing the newest and latest to Kuwait and
the region.
VIVA Sponsors ‘Knowledge Café’ Workshops
VIVA sponsored and hosted the ‘Knowledge Café’ workshops in Kuwait, on the 4th and 6th of June 2012. The workshops featured
internationally renowned guest speaker David Gurteen, an experienced veteran in high technology industries, and founder of the
Gurteen Knowledge Community - a global learning network of over 17,000 people in 160 countries. The workshops were organized
by Dr. Bibi Al-Ajmi and facilitated by Gurteen, who shared his experience in knowledge management with workshop participants.
As part of its sponsorship of the Knowledge Café workshops, VIVA hosted an exclusive workshop on the 6th of June at Hotel
Missoni for senior executives and CEOs from leading companies in Kuwait, including Zain, Wataniya Telecom, Gulfnet, Fast-telco,
Zajil Telecom, Mada Communications, Samsung Dealership, Hayat Communications, Future Communications Company, Quality
Net, UPS, KNET and Kuwait Concierge.
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VIVA signed a two year sponsorship agreement with the
Kuwait Dive Team, to support its environmental initiatives
and make a difference in Kuwait’s environment.
The Kuwait Dive Team’s initiatives are an excellent example of
how VIVA can contribute to the preservation and protection of
the environment and raise awareness and promote a culture
of volunteering and working in the community to ensure a
better future for the coming generations.
The Kuwait Dive Team projects involving VIVA will include
clearing shorelines and coral reefs of hazardous wastes,
planting new coral colonies in the seabed and documenting
the positive effect on the environment. The team will take on
initiatives such as restoration of existing colonies and planting
of new ones with photographic reports, installation of small
marinas on Kuwaiti islands on behalf of VIVA, awareness
campaigns launched at schools and youth organizations
across Kuwait over two years, and cleaning coastal areas and
monitoring rounds of the coral reef conditions among many
other activities.
VIVA Honors MGRP Summer
Program Trainees
In line with its Kuwaitization program, and in accordance
with memorandum of agreement signed earlier this year with
Manpower and Government Restructuring Program (MGRP),
VIVA successfully concluded the summer training program for
trainees from the MGRP and held an honoring ceremony for
the top six performers at the VIVA headquarters.
These six trainees were honored for meeting the sales
department’s criteria and the sales targets set at the
department in which they worked during the training period,
where they were given in-depth sales training, tuition and
sales targets to meet within a specific timeframe.
Through dedicated HR practices geared to supporting
Kuwaitis, including tailored training and development, VIVA
is helping people to achieve their career aspirations in the
telecommunications industry.
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News & Events
News & Events
Kuwait Dive Team
here we come!
VIVA, Diamond Sponsor of the Second
Economic Development Conference
VIVA announced its Diamond Sponsorship of the second
Economic Development Conference that was held at the
Regency Hotel, Kuwait. The conference was under the
patronage of the Minister of Public Works and Minister of
State for Development Affairs, Dr. Fadhel Safar.
The sessions focused on the role that civil society
organizations can play in the social development of Kuwait,
concentrating on other international experiences where civil
society effectively collaborated with the public sector to
drive growth and development. Participants had the chance
to present their insights regarding the government and how
it plays a big role in the implementation and control of the
development plan’s performance.
VIVA Goes Platinum at the Second Arabian Conference on
Information and Communications Security
In line with its field of expertise, VIVA participated in the Second
Arabian Conference on Information and Communications
Security as the platinum sponsor demonstrating its supporting
role to political leadership and national information and
communication security. The conference was held under the
patronage of His Highness the Prime Minister of Kuwait who
was represented by the Minister of Communications and the
Chairman of the Central Agency for Information Technology,
Mr. Salem Methyeb Al-Othaina at Al Raya Conference Center,
Courtyard Marriott Hotel, from the 24th to the 26th of September.
Eng. Salman Bin Abdul Aziz Al-Badran was one of the key
speakers at the conference, and took the opportunity to
express the importance of VIVA’s sponsorship as it stems from
its deep understanding of the rapid development of technology
surrounding information and communication security, in
addition to the vital role VIVA plays as a communications
service provider in addressing related challenges.
This year’s conference focused on the increased security
threats that the nation’s computer systems and information
assets encounter on a daily basis. It also reviewed the
progress made in building the necessary legislative base and
regulations related to information security, and discusses the
impact of cloud computing and the new security challenges
facing the e-government programs.
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News & Events
VIVA Offers Students SMS Service to
Check Grades and Honors the Best!
News & Events
VIVA Hosts the 11th
SYNERGY Council Meeting
In support of Kuwait’s high school students and one of the
most significant period in their lives, VIVA launched a special
service in collaboration with the Ministry of Education (MoE),
offering high school students the opportunity to learn about
their General Secondary results for the academic year 20112012 via SMS.
VIVA hosted the 11th SYNERGY Council Meeting
and welcomed senior management from the Saudi
Telecommunication Company (STC) Group. The meeting
was held for senior executives from STC Group to share their
experiences and knowledge and help them develop their
business more effectively around the world.
VIVA spares no efforts in supporting Kuwait’s youth and is
fully prepared to collaborate with the Ministry of Education
in initiatives that will offer ease and convenience to Kuwait’s
future leaders.
The two day meeting took place at the Regency Hotel and
was attended by senior executives from STC (Kingdom of
Saudi Arabia), VIVA Kuwait, VIVA Bahrain, Axis (Indonesia),
AirCel (India), Maxis (Malaysia), Cell C (South Africa), Avea
(Turkey), and TurkTelekom (Turkey). This year’s SYNERGY
meeting also welcomed the Chief Executive Officer of STC
Group, Dr. Khaled Al Ghonaim, who took over from. Eng.
Saud bin Majed Al Daweesh in June 2012.
Building on this initiative, VIVA honored the top ten high
school students who achieved outstanding results in final
examinations and congratulated them on this excellent
achievement. VIVA strongly believes in the importance of
education and its vital role in society and the future of Kuwait,
and is always keen to honor excellence and has chosen to
recognize such students every year.
Sharing the blessings
Providing Ramadan Iftar meals
Driven from its utmost concern for the less advantaged, this
year VIVA made sure to provide annual Iftar meals to many
people as part of its Ramadan CSR program. The program
provided free Iftar meals every day to fasting Muslims in the
areas of Jahra and Jleeb Al Shuyoukh. This act of kindness
during this holy month was very rewarding for the employees.
The SYNERGY Meeting is organized with the aim that all
companies involved share and collaborate together in order
to improve the position of each operating company in its
respective market. Each SYNERGY Council Meeting has a
theme related to VIVA’s business, and this year the focus was
to improve performance through initiatives in two key areas,
global marketing and supply chain.
And Honors VIVA Family for the Outstanding Effort
The synergy Council meeting was a huge success thanks to the VIVA Family, who spared no efforts while organizing this extremely
important event. Eng. Salman Bin Abdul Aziz Al-Badran honored the members of the VIVA Family at a special ceremony that was
held at the headquarters, where each member was presented with a token of recognition: a ‘Thank you’ plaque.
VIVA is proud to provide help to Muslims throughout the Holy
month of Ramadan, supporting their continued health and
wellbeing during the period of fasting. During the program,
a team from VIVA was present to oversee the distribution of
36,000 meals during this holy month, ensure the clean-up
of halls before and after sunset, and look after the needs
of any fasting person while at the halls. In addition to Iftar
meals, VIVA was also very active in providing a wide range of
religious and charitable activities.
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News & Events
Sponsoring the 33rd Annual
Al Roudan Football Tournament
VIVA is honored to be a sponsor of the 33rd annual Al
Roudan Indoor Football Tournament, which aims to motivate
and support Kuwaiti youth by highlighting the values of
competitiveness and exercise, which are fundamental to the
development of a healthy Kuwaiti society. VIVA’s involvement
in the tournament reflects its strong support for sport and
sporting activities.
The tournament was dedicated to the late Abdullah Mishari
Al Roudan, and has become increasingly popular over the
years with football fans and players from all over Kuwait.
The tournament, also known as ‘FUTSAL,’ took place at Al
Shaheed Fahad Al-Ahmad indoor court for handball in Da’iya.
VIVA Honors Olympic Athlete
Fuhaid Al-Deehani and Holy
Quran Award Winner
Saleh Al Obaid
In an effort to encourage and support young Kuwaiti talent,
VIVA held two separate ceremonies to honor Kuwait’s first
place winner in the 16th Dubai International Holy Quran Award
competition, Saleh Al Obaid and Kuwait’s own Olympic hero,
shooter Fuhaid Al-Deehani, demonstrating its utmost pride in
these young champions and its commitment to support the
existing potential and talent of young Kuwaitis.
Saleh Al Obaid, first place winner in the 16th Dubai
International Holy Quran Award competition, was honored at
VIVA’s headquarters in the presence of VIVA’s Chief Executive
Officer, Eng. Salman Bin Abdul Aziz Al Badran. As for
Olympic hero, shooter Fuhaid Al-Deehani, VIVA held a special
ceremony at the Al-Roudan Tournament which was attended
by a large number of distinguished guests and prominent
figures.
VIVA pledges its continuous support to young Kuwaiti talent,
out of its belief in the importance of adopting a healthy, active
lifestyle and unleashing the potential that exists amongst the
youth.
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News & Events
VIVA Hosts World HR
Guru Dave Ulrich
VIVA hosted Professor Dave Ulrich, the world HR Guru and
author, at a workshop entitled ‘The Next Step for HR Value
Creation: outside/in’. The event was organized at the Hilton, Al
Mangaf, in line with VIVA’s continuous endeavor to strengthen
relations within the Group and provide its employees with
world class programs and training courses.
Professor Dave Ulrich commenced the workshop by
addressing the changing business conditions and the
implications for managing individual ability, organization
capability, and leadership. Several other topics were addressed
such as the 10 major trends shaping HR transformation from
the outside/in as the title indicates, the required organization
capabilities of the future and what leaders should know and
do to respond to future business realities.
This event, which was attended by STC and VIVA Bahrain,
was a groundbreaking step towards reinforcing the existing
skills and calibers and towards taking HR concepts and
responsibilities to another level.
VIVA Launches Pinterest
Application Account
Being an innovator and early adopter of new trends, VIVA
officially launched the Pinterest application account, making
it the first telecommunications company in Kuwait to launch
on Pinterest and create a new channel to communicate with
its customers!
VIVA has invested heavily into its social media platform,
and was the first telecom company in Kuwait to launch its
commercial branches’ locations on the foursquare application,
as well as posting many customer competitions and special
offers via the company’s account pages on Facebook, Twitter,
Instagram and now on Pinterest. This investment has been
driven by the company’s belief in the impact social media
has on its customers’ everyday lives, as well as the need to
integrate it with traditional media tools.
15
News & Events
VIVA Shares Ramadan Spirit
Through Social Media
VIVA celebrated the Ramadan spirit with Kuwait through
social media activities specifically designed for that month.
The first two activities took place through VIVA’s Twitter
account, where the first was entitled ‘Eman Nijem’ and was
in collaboration with Watan TV and entailed a daily question;
those who chose the correct answer entered the draw to win
a Blackberry presented by VIVA. As for the second Twitter
activity entitled ‘Amal Al Awathi’, VIVA presented a VIVA
related topic and five different key messages were tweeted in
relation to it every day, where VIVA Twitter followers needed to
call in the Amal show and inform her of what the topics were
for the day to win a Blackberry also presented by VIVA.
As for the third activity, VIVA launched the VIVA Fashion
Instagram competition designed for females, where they
were requested to take a photo and post the photo of their
Ramadan outfits by using @VIVAtelecom and the hashtag
#VIVAFashion. A voting period was announced, and the photo
which received the highest likes was granted the winning
prize: a 360 Style Gift Voucher.
VIVA maintains its leading position in adopting the latest and
most innovative techniques and services and applying them
to its ongoing and exciting activities and campaigns.
VIVA Celebrates Eid Al Fitr and Eid Al
Adha with Children of Kuwait at 360 Mall
2012 ‫ موديل‬- ‫شڤروليه كامارو‬
2012 ‫ موديل‬C180 ‫ بنز‬- ‫مرسيدس‬
VIVA celebrated Eid Al Fitr and Eid Al Adha with the children of Kuwait through the sponsorship of eventful and richly organized
four day entertainment programs at 360 Mall. The Eid Al Fitr entertainment was themed ‘Aladdin’s Arabian Nights’ and featured stilt
walkers, Aladdin flying carpet performer, jugglers, acrobats and magic performances.
As for Eid Al Adha, activities included creative choreography, attractive
costumes, interactive activities and stunning circus performances.
These unique and exciting events were all delivered by experienced
artists and performers from the UK. Families visiting the mall during
the Eid were presented with three stage shows that included clowns,
magicians and juggling and unicycling acts. The programs also
included a ‘Circus Academy’ for kids and photographic opportunities,
adding more and more holiday joy to the kids of Kuwait.
Side stage activities were also set up to give an additional edge
to the children’s celebrations. These great events and happenings
were made possible by VIVA , who supported this significant time
of year and the celebrations it brings.
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PROMOTIONS
& SERVICES
Launching the Samsung
GALAXY S III
VIVA announced the launch of the third generation of
Samsung’s GALAXY S Series, the Samsung GALAXY S III,
becoming the first company to launch the latest GALAXY
model in Kuwait.
VIVA believes that it has a duty to offer the newest devices to
customers and to the wider Kuwaiti community at competitive
prices, retaining its position as a pioneer in the Kuwaiti market.
The Samsung Galaxy S III is powered by an innovative 1.4GHz
quad-core processor, running Android™ 4.0, Ice Cream
Sandwich, with greatly enhanced usability and practicality
to make life easier for users. With Samsung GALAXY S III,
customers can view the content on the device’s 4.8 inch HD
Super AMOLED display.
Its 8MP main camera and 1.9MP front camera offer users
a variety of intelligent camera features and face recognition
related options that ensure their special moments are
captured easily and instantly. The device also includes many
attractive features such as ‘S Voice,’ the advanced natural
language user interface, to listen and respond to your words.
The Galaxy S III also features the new ‘S Beam,’ whereby the
GALAXY S III expands upon Android™ Beam™, allowing a
1GB movie file to be shared within three minutes and a 10MB
music file within two seconds by simply touching another
GALAXY S III phone, even without a Wi-Fi or cellular signal.
PROMOTIONS
& SERVICES
VIVA launches the iPhone 5
VIVA launched the iPhone 5 to customers on Dec 13th in
versions ranging from 16GB to 64GB with plans starting from
KD10 per month. VIVA will be offering a range of plans, some
of which will include a free iPhone 5 as part of the package.
The iPhone 5 is available in all VIVA’s branches and authorized
dealers’ showrooms.
The iPhone 5 is the thinnest and lightest iPhone ever,
completely redesigned to feature a stunning new 4-inch
Retina display; an Apple-designed A6 chip for blazing fast
performance; and ultrafast wireless technology—all while
delivering even better battery life. The iPhone 5 comes with
iOS 6, the world’s most advanced mobile operating system
with over 200 new features including: the all new Maps app,
Facebook integration and Passbook organization.
VIVA Launches New ‘VIVA
POINTS’ Program
VIVA launched its new ‘VIVA POINTS’ program, a free point
based rewarding scheme, through which Postpaid voice
customers can redeem points to receive free services such as
SMS’s, voice minutes, data usage and several other services,
in addition to bill discounts.
Upon joining the ‘VIVA POINTS’ program, which can be done
by logging onto the VIVA website or by contacting the call
center on 102 and requesting assistance, or by visiting one
of the VIVA branches, customers will earn 30 points as a
welcoming gift on behalf of VIVA.
One point will be earned for each one KD paid off in terms
of postpaid voice users, subscribers will also be granted an
additional 30 points as a ‘Line Anniversary Bonus’ from VIVA.
Do more
with your
iPhone 5
Marking the First Prepaid Anniversary, VIVA is Now Introducing
the “Win KD 25,000 or 1 of the 2 Cars Every Week” Campaign
In celebration of the first year anniversary of its hit prepaid campaign,
VIVA is now presenting an even bigger promotion. By providing
even more rewards, VIVA is taking it to limit of excitement! Now
you could win either a grand prize of KD 25,000 or 1 of the 2 cars.
This offer, which is available only to VIVA’s prepaid customers, is
the biggest ongoing campaign of its kind in Kuwait. It is the ideal
way to reward VIVA customers and thank them for their continued
loyalty and trust in VIVA’s services.
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Sales Department
Overview
VIVA Sales Department
The sales department is responsible for dealing with enquiries
from clients and making sure we are fulfilling all their
requirements. There is a team of dedicated Sales Executives
who each deal with specialist sectors offering the best service
while closely accompanying the clients throughout the entire
sales process. The Sales Executives will happily liaise with
other departments within the Company on our client’s
behalf and use their professionalism to ensure the customer
experience is the best it possibly can be.
Sales Department has an outstanding Sales, Customer
Service and Technical Support team. Continuing to expand
our product offering and to spread our reach into the
marketplace, we now have a significant portfolio of products
and services for our clients.
Sales Department is divided
into four Units:
Business Sales: is responsible for selling the products of VIVA
to the business clients as well as find business opportunities
in governmental and private sector for the growth of the
company. Business Sales ensures that professional business
relationships exist with customers, partners, and other
external contacts.
Business Sales analyze the demands of markets, study the
consumer’s psychology, study market fluctuations, explore
new markets and the process begins again - attract and retain
customers.
Retail Sales: Operates 14 branches located all over Kuwait,
having approximately 150 employees dedicated to better
serve VIVA Clients and ensure all customers are well aware
of the latest offers, products and services. Retail Sales
represents the image and back-bone of the Company, as the
first experience of the customers with VIVA is through the
Retail Sales Team.
Kuwait
City
The Sales Support Team: is ONE big team constituting
of members from all around the company, including IT,
Marketing, Procurement, Network, Customer Care and Sales.
The Sales Support Unit handles ALL activities that smooth
the Sales Cycle, directly or indirectly.
KSE
Salmiya
Marina Mall
Jahra
Al Manar
Hawalli
Sharq
Souq Sharq
Beirut st
Old Jahra
South Surra
Al Rai
Olympia
Jahra Mall
The Sales Support Unit is considered to be the bottle neck for
the success of the Sales team, as it’s involved at the pre-sale
stage, during the actual sale, and after the sale is completed.
Indirect Sales: is considered to be the biggest unit in terms of
the volume of the VIVA sales business; indirect sales manage
around 70% of the total business.
Farwaniya
Al Munawer st
Sabhan
Kuwait International
Airport
Al Eqaila
Al Bairaq
Abu Hulaifa
Al Dome Mall
Fahaheel
Al Kout
Indirect Sales run and operate all VIVA Authorized Dealers
activities and Sales, the Distribution Channel and the
Alternative Channel KIOSK. Indirect Sales is responsible
for distributing and selling recharge and prepaid lines in the
Kuwait market, in addition to the sales of Postpaid Voice and
Data through our Authorized Dealers exclusively.
Indirect Sales Authorized Dealers: i2, DIGITS, QUALITY,
SWIFTEL, ALAALY, ATC, X-Cite, GRC, Al-Babtain, E.NET,
ISYS, FCC, X7, Xmart.
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Quality Assurance and Project Management Office
Representatives
A Quality Assurance Representative’s role is to facilitate
the completion of the tasks requested by the QA&PMO
Department to the respective Department or Sector. The
Quality Assurance Representative is the focal point of contact
that the QA&PMO Department should directly refer to in order
to complete a certain task related to the QA&PMO. In addition,
the QA&PMO Representative is responsible for communicating
the QA&PMO Department requirements main sector.
PMO
A Project Management Office (PMO) is a centralized team
within an organization striving to bring economies of
repetition to projects, through the introduction of standards.
Within VIVA the aim of the PMO team is essentially to drive
project execution and monitor project performance and
visibility by introducing project management standards.
The overall long term strategic plan for the PMO was divided
into three stages. The 1st stage required the PMO team to
amalgamate various reports they received for the numerous
projects that were conducted within the sectors in VIVA into a
standard reporting structure presented to the Senior Management.
Salmiya
360 mall
Avenues
QA & PMO Section
The 2nd phase which the PMO are currently doing includes
reporting and monitoring of VIVA’s corporate and noncorporate projects, gathering objective evidence for the sub
initiatives and major milestones. This will give greater visibility
to the Senior Management highlighting any potential issues
before they become problems.
The 3rd phase and future direction for PMO department will be
to promote efficiencies within the VIVA organization that will
add to the company’s profit. Increasingly, telecommunication
industry worldwide is being undermined by new technologies,
for example VOIP applications such as Skype and Viber
which allows people to make free phone calls from anywhere
in world as long as they have a decent internet connection.
In addition, many national governments now view
telecommunication as an essential utility much like gas,
electricity and water. They have enacted numerous legislations
limiting the charges a telecommunications company can
levy on their customers. To maintain profit margins, VIVA
needs to cut costs and promote innovation from within. The
PMO department can facilitate this transition by promoting
economies of scale, reducing duplication and leveraging
resources such as people and technology. This will be our
next challenge within the Corporate PMO.
PMO Success
– Listed below are some of the notable projects the PMO
Department has completed during the last quarter:
Adjustment Process
Contract Quality Control
Data Cleansing Project
Newsletter Project
Sales Stock Project
QA&PMO Department Partners
– We have just completed the first QA&PMO partner rotation
within the team. The rotation primarily promotes knowledge
sharing culture within the team and VIVA organization.
Rotation is also done in order to ensure an effective business
continuity across the organization.
QA&PMO Rep of the Quarter
Yousef Al Senan- Procurement
Job Title: Procurement Senior Specialist
Ever since you were nominated as a QA&PMO Representative,
Q: how did you experience the engagement in QA&PMO
tasks?
A: I learned how to interact with other colleagues within
VIVA and how to document processes and procedures to
comply with ISO standards.
Q: Have you noticed an improvement in your daily tasks after
having your documentations in place?
A: Yes, as documentation helps in having a systematic way
of work.
Thankful Note:
Mohammed Al Fahad – HR
“On behalf of all your colleagues and friends in QA&PMO,
we would like to thank you for your achievements and
outstanding work; you are a source of pride and inspiration
to all of us.”
21
Meet the Team
22
Meet the Team
Khalid Al – Amer: VVIP Personal Assistant
Meshaal Al – Enzi: Administration Specialist
Prasanth Nair: Supply Chain Supervisor
Fahad Al – Rajbani: Treasury Senior Accountant
Nasser Sheebani: Marketing Coordinator
Mohammed Dashti: Retail Sales Coordinator
Heba Al-Wohaib: Commercial Systems & Processes
Supervisor
Khaldoon Bou Ghanem: Performance Management
Supervisor
Akram Ayach: Projects Specialist
Saleh Al-Mehted: Complaints Handling Specialist
Muteb Al Zomea: Information Security Senior Manager
23
New Employees
Section
24
Mathail Ramadan
Sulaiman AL-Sulaiti
Mohammed Al Elaiwah
Fatimah Salman
Yousef Al-Shuwaiee
Ahmed AL-Mutairi
Sultan AL-Touq
Basemah Al-Ghanim
Sharifa Al-Omar
Saad AL-Motawa
Saad Al-Foudari
Bader Al-Terkait
Mubarak Al-Oraifan
Abdulrahman Mohammed
Saud Al-Huwal
Abdullah Al- Bahouh
Fuad Al-Hajri
Salman Mubarak