Summer 2016

Presorted
First-Class Mail
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DuPont Community
Credit Union
P.O. Box 1365
Waynesboro, VA 22980
Product Spotlight:
MemberMatters
SUMMER 2016
A Publication for Members of
DuPont Community Credit Union
GreenPath
DCCU, A Partner
Through the Years
Amy’s Story
DCCU is excited to announce a partnership with GreenPath,
Inc., a non-profit financial wellness organization that has been
empowering people to lead financially healthy lives since 1961.
GreenPath is one of the largest and most respected non-profit
financial wellness and credit counseling organizations in the
nation. Through our partnership, DCCU and GreenPath will help
you to ease financial stress by providing free debt counseling
that is personal and tailored to your unique situation.
GreenPath specializes in:
Working with people to eliminate credit card debt
Find us on Facebook:
facebook.com/mydccu
Empowering people to manage their credit score, and
providing bankruptcy counseling and education for debtors
filing for bankruptcy
Providing a wide variety of financial education tools and
resources
Here are some of the ways they assist:
Development of a Debt Management Plan to help you pay
off all your debts, not just credit card debt
Degreed professionals working in your best interest, not
their own
An ethical and compassionate experience
A personalized plan created just for you
DCCU is committed to improving the lives of our members with
valuable financial education, information, and resources that are
free to access. Learn more at mydccu.com/learn/greenpath
or call 800.550.1961 to get started.
Holiday Closings
Labor Day —
Saturday, September 3 and
Monday, September 5
Board of Directors
Everett J. Campbell, Jr., Chairman
Maurice Gresham, Vice Chairman
Leslie E. Ramsey, Treasurer
Lynn Wagner, Secretary
Timothy M. Simmons, Director
Daniel L. Bowman, Director
Michael Blinn, Director
Gerald B. Hershey, President/CEO
Supervisory Committee
Bruce F. Hamrick, Chairman
Ron L. Harlow, Secretary
Gene Walker, Member
Kenneth A. Hawkins, Jr., Associate Member
Governance Committee
Ron L. Harlow, Chairman
Maurice Gresham, Director
Michael Blinn, Director
Mary Louise Leake, Member
Federally insured by NCUA
Contact Us
Stop in to See Us
Call Us
Waynesboro
Lucy Lane
140 Lucy Lane
Riverside
200 East Broad Street
West Main
2200 West Main Street
140 Lucy Lane | P.O. Box 1365
Waynesboro, VA 22980
540.946.3200 | 800.245.8085
Monday – Friday 8am – 7pm
Saturday 9am – Noon
[email protected]
mydccu.com
FAX 540.946.3212
ART – Audio Response Teller
540.946.3200 x1 | 800.245.8085 x1
Lost or Stolen
Debit/Credit Cards
866.820.5970
NMLS ID# 609369
nmlsconsumeraccess.org
Monday – Thursday 9am – 5:30pm
Friday 9am – 6pm
Saturday 9am – Noon (drive up only)
Fishersville
Windward Pointe ATM
47 Windward Drive
Stuarts Draft
2518 Stuarts Draft Highway
Craigsville
Craigsville ATM
139 West Craig Street
Lexington*
1130 North Lee Highway
Staunton
Community Way
105 Community Way
Terry Court
2201 North Augusta Street
West Staunton ATM
138 Parkersburg Turnpike
Verona
315 Lee Highway
Harrisonburg
Kaylor
47 West Kaylor Park Drive
Reservoir*
1925 Reservoir Street
South High*
1820 South High Street
Woodstock
1025 Woodstock Commons Drive
*Saturdays – ATM only
IN THIS ISSUE
Employee Spotlight
Hershey to Retire After 27 Years
Important Card Enhancements Coming Soon
Product Spotlight: GreenPath
When Amy graduated from college in 1997, she was excited to start her
professional career. One of her first priorities was choosing a financial institution
and opening a checking account. What seemed simple at the time had become
rather daunting. She was disappointed to learn that many financial institutions
required a minimum monthly balance for their checking accounts. “I was just
starting out, so it was important for me to find a more cost-effective option,”
Amy says. A family member suggested she consider DCCU. Not only did she
find that DCCU offered a variety of checking products, she was excited to
learn that she didn’t need a minimum to open the account, and that there
were no monthly fees or monthly balance requirements. “I didn’t realize how
valuable truly free checking was until I began my relationship with DCCU,”
Amy says.
Fast forward ten years, Amy and her husband found themselves needing
to expand their home in order to make room for their second child that
was on the way. They already had made quite an investment in their
home, completing many significant updates over the years including
hardwood floors, updated appliances, and new counter tops. While they
had considered buying a new house, they really liked the location of their
Verona home, particularly the school district and close proximity to family.
“We knew that this was the home we wanted to stay in to raise our family,
so we decided to add on,” Amy says. The renovation solved their need
for more space, adding the square footage they needed to comfortably
accommodate their growing family and allowing them to remain in the
family home they had grown to love. “DCCU took the time to get to
know our needs and then they went above and beyond to make it
happen.”
Today, Amy reflects on her nearly twenty-year relationship with
DCCU that began with a need for free checking. “Free checking is as
important to me now as it was then. It proved to be a solid foundation
for my financial future,” she says. In the years since becoming a
member, DCCU has been Amy’s partner as she has grown her family,
advanced her career, and built a home for her family to live in for
many years to come. “DCCU has met me at each important stage
of my life,” Amy says, “I am fortunate to be a part of DCCU, they
have done so much for me over the years and for that I am grateful.”
“DCCU has met me
at each important
stage of my life.”
— Amy
Employee Spotlight
April 1, 2016 – June 30, 2016
Years of Service
35 Years – Bettie Richardson
15 Years – Katie Campbell
15 Years – Ashley Leach
10 Years – Nicholas Martino
10 Years – Rena McCormick
10 Years – Lindsey Megginson
10 Years – Barry Smith
5 Years – Trish Coffey
5 Years – Cody Crider
5 Years – India Fairfax
Promotions
Sarah Landram
Community Development Manager
By the Numbers
May 2015
Assets
Savings
Loans
Members
$983,391,845
$837,101,676
$710,500,607
72,414
May 2016
Assets
Savings
Loans
Members
$1,056,341,911
$905,892,923
$788,035,664
79,359
Information current as of 06/2016 and is
subject to change.
Hershey to Retire After 27
Years at DCCU
A message from DCCU’s Board Chairman Everett J. Campbell, Jr.
DuPont Community Credit Union’s Board of
Directors recently announced that Gerald
Hershey, DCCU’s President/CEO, will retire,
effective March 2017.
Gerald began his career with DCCU in
1989 and held several positions at the
credit union before being chosen for
the President/CEO role in 2000. At that
time, DCCU had six branches, 35,000
members and $250 Million in assets.
Under his leadership, DCCU has grown
to twelve locations and an Operations
Center, serving close to 80,000 members,
and approximately $1.1 Billion in assets.
In 2002, Gerald was instrumental in
expanding DCCU’s qualifying membership
base from a single county (Augusta) to six
counties and five independent cities.
The Board of Directors sincerely
appreciates Gerald’s commitment to our
members, employees, and the community.
His sound leadership has allowed DCCU
to keep pace with the evolving needs of
The Board is pleased to announce that
Steve Elkins, current Executive VicePresident and Chief Operating Officer,
has been selected to succeed Gerald as
DCCU’s President/CEO.
Steve has over 20 years of experience
in the financial industry and has been a
part of DCCU’s Senior Leadership Team
for the past 13 years. He has served in
various strategic leadership roles at the
credit union including Vice President and
Senior Vice President positions in Finance,
Retail, Lending, Commercial Services, and
Marketing.
The Governance Committee is accepting
applications from voting members
interested in serving on the Board.
Nominations must be made by Friday,
August 5, 2016. Application information is
available online at mydccu.com. A slate
will be presented to the membership by
October 1, 2016.
Card Update Frequently
Asked Questions
At DCCU, we are always looking for ways to enhance the
value of your membership. We are excited to begin a new
partnership with MasterCard® for our debit and credit cards. In
addition to MasterCard being a better long-term partner for the
credit union, our new cards will offer increased protection and
security through chip-enabled technology, as well as a variety
of additional benefits, listed on the right.
Why are you replacing my Visa® card with a MasterCard?
We made the decision to partner with MasterCard as our DCCU card
issuer as part of our ongoing commitment to continuously improving the
benefits and services we deliver to our members.
New benefits include:
Please be on the lookout for information about your new chipenabled MasterCard, which will include added security and
many new features, while preserving all of the great benefits
you currently have. Rest assured, your rates will also stay the
same, and, if applicable, all rewards points will automatically
transfer to your new card.
Identity theft resolution assistance
Price protection
Extended warranty
Mobile payment options
Credit score on your credit card statements
Once you receive your new card, be sure to:
We are grateful for Gerald’s leadership and
are pleased to have an internal candidate
such as Steve to continue the vision and
direction for DCCU.
Call to activate your card
Board of Directors Recruitment
Process Underway
The process has begun to recruit
volunteers to serve on the DCCU Board
of Directors. The current terms held by Q.
Maurice Gresham and Lynn Wagner will
expire in 2017.
Member Matters is a publication of
DuPont Community Credit Union, serving
the central Shenandoah Valley with 12
locations in Harrisonburg, Lexington,
Staunton, Stuarts Draft, Verona,
Waynesboro, and Woodstock.
our membership while maintaining financial
stability with a deep commitment to
member service and the community.
Important Card Enhancements
Coming to DCCU
Members will also have an opportunity to
run by petition. If a member desires to
serve on the Board of Directors, but has
not been nominated by the Governance
Committee, he/she may be nominated
by petition. Nominations by petition must
be signed by at least 500 members.
The petition forms and procedures will
be available October 1, 2016 by email to
[email protected].
Completed forms must be submitted by
Monday, October 31, 2016.
Should the slate require an election, ballots
will be distributed in January. Keep up-todate with the election process by visiting
mydccu.com.
Set your PIN number
Cut up your old card
Update any merchants
that have your card
number for automatic bill
payments
Using your new chip-enabled card:
Will my PIN remain the same?
You will have the opportunity to set your PIN at the time of card
activation.
ENTER
2
Where can I use my chip card?
Use your chip card at the exact same merchants you do now— by
inserting the card into card terminals that are chip enabled or swiping
your card at merchant locations that have not yet switched to chipenabled card terminals. You can also continue to use your card as you
did before for online payments, telephone payments, and at ATMs.
Can I keep my old card instead?
No, your current card is being discontinued, so to enjoy uninterrupted
service, it’s important to activate and begin using your new DCCU card
as soon as it arrives.
Mary Doe
Insert your card into the slot in the
bottom of the card reader – do
not remove your card until the
transaction is complete.
How do chip cards work?
Card data is stored on an integrated circuit through a chip, rather than
a magnetic stripe. Cards are inserted into a card reader rather than
swiping them as in the past. Our chip cards will also have stripes for
additional compatibility. During the transaction process, a unique, onetime code is created to approve the transaction, helping to reduce fraud
during in-person transactions.
Are chip cards more secure?
Yes. Chip-enabled cards communicate by creating unique transaction
codes that cannot be duplicated and prevents scammers from
copying user information and creating fraudulent cards. These are not
contactless payment cards and cannot be scanned from your wallet.
Please visit mydccu.com for more information.
1
What are chip-enabled cards?
Chip-enabled cards have an embedded chip on the front, which securely
transfers your account data to merchants through a chip-enabled card
reader. Both the chip and the transaction are heavily encrypted, making
it more difficult for your account to be compromised.
Follow the on-screen prompts, and
sign for your purchase, if required.
3
Remove your card when the
transaction is complete.
Will my rewards points transfer?
Yes, your points will automatically be transferred over to your new card.
Will my rates or fees change in any way?
No, the interest rates and other credit card terms outlined in your
Cardholder Agreement will remain unchanged.