module addition to sps: weight and balance -600 snapshot

June 2012
N°12
THE ATR CUSTOMER SERVICES NEWSLETTER
https://www.atractive.com
EDITO: CURRENT CHALLENGES
BY LILIAN BRAYLE
MODULE ADDITION TO SPS:
WEIGHT AND BALANCE
-600 SNAPSHOT STATUS
EDITO
Dear Reader,
As the 12th issue of your FIT magazine reaches you,
I wish to shine the light on the specific goals and challenges the staff of our Product Support § Services
Department work with. The reason for that is to share
with you how much, more than ever before, they are
aware that commitment to customer satisfaction is a
crucial yet small part of the effective support equation
we deliver. Hard work, vision and concerted actions
altogether must come into it.
We have a substantial 3-year production order book in hand; it means overall medium term performance objectives are
high, plus, existing goals for the immediate and short-terms already integrate the sizeable growth in the number of
in-service ATR aircraft we have known over the recent years. As happy and enviable a situation as it is, it is a demanding
one.
Exponential need for product availability is further combined with the achievement of extended product life. Our support
staff know that their today’s work is work for the entire life performance of every ATR aircraft, delivered or yet to be
delivered. Every support facet (from front office assistance to pilot training to maintenance planning), requires them to
anticipate on prolonged aircraft life and customer expectations. Not such an easy task when, over time, we can all
observe the rapid evolution of business models applied in the aviation industry, and of their matching service needs…
The sharpness of our anticipation must begin with the ways we select our supply chain, so that partners and suppliers
alike offer the same vision for excellence and long-term commitment as ours. We must continue to adapt, in full acceptance of whatever changes may loom in the aviation world. The ATR Product Support § Services’ approach is to consciously,
proactively and conscientiously do so.
Soon, we shall have opportunities to impart information on ATR projects in-hand, notably during the traditional Operator
Conferences in the autumn. Such events are precious times for all: feedback, sharing experiences and worldwide visions
improve what is available; such times enable the consolidation of action plans in a client-manufacturer concerted manner,
for the benefit of all concerned.
Until then,
Happy reading.
Lilian Brayle
Senior Vice-President Customer Services
FEEDBACK:
Comments on any of the articles in this issue
should be sent to: [email protected]
FIT Newsletter can also be found in the ATR Customer Services Portal:
https://www.atractive.com/ATR Community/Newsletter & Guidelines / FIT
CONTENTS
CUSTOMER SERVICES HIGHLIGHTS
HOW WE MONITOR
THE DEVELOPMENT OF SERVICES
P. 4
CSR MATTERS IN VIEW
P. 6
TRAINING AND FLIGHT OPS
MODULE ADDITION TO SPS:
WEIGHT AND BALANCE
P. 8
ENGINEERING & MAINTENANCE
“FIT” IS A PUBLICATION OF ATR CUSTOMER SERVICES
PUBLISHER: LUIGI MOLLO
PROJECT LEADER: ANTONIO TOMMASI
EDITORIAL BOARD: GUILLAUME ALEM, GIUSEPPE AMBROSANIO,
ELIO BAINO, LILIAN BRAYLE, LAURENT DULON,
VERONIQUE ELAPHOS, THIERRY GOURMANEL, PATRICK MASSICOT,
LUIGI MOLLO, CIRO OTTAVIANO, JULIEN POLLENTIER, DIDIER VALAX.
EDITORIAL ADVISOR: FRENCH CONNECTION SMART
LAYOUT: GROUPE COMPOSER
PRINTER: PASCAL IMPRIMERIE
FIT Newsletter is published by
ATR Customer Services
Tel: +33 56221 6985
Fax: +33 56221 6222
[email protected]
ATR - Avions de Transport Régional
1, Allée Pierre Nadot
31712 Blagnac Cedex - FRANCE
© ATR Customer Services - 2011. By taking delivery of this FIT newsletter and on behalf
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of information. This Newsletter, its content, illustrations and photos are the property of
ATR and the information it contains is strictly confi dential. Any copy, even partial, transfer
or communication of its content to a third party, in any form whatsoever, is strictly
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subject to payment or not. This Newsletter may contain market-sensitive or other
information that is correct at the time of going to press. This information involves a
number of factors which could change over time, affecting the true public representation.
ATR assumes no obligation to update any information contained in this Newsletter or
with respect to the information described herein. The statements made herein do not
constitute an offer or form part of any contract. They are based on ATR information and
are expressed in good faith but no warranty or representation is given as to their accuracy.
When additional information is required, ATR can be contacted to provide further details.
ATR shall assume no liability for any damage in connection with the use of this Newsletter
and the materials it contains, even if ATR has been advised of the likelihood of such
damages.
SNAPSHOT STATUS
ON THE -600 ENTRY INTO SERVICE
THE ATR MRO NETWORK:
A CONTROLLED AND STEADY EXPANSION
P. 9
P. 10
ENHANCED SERVICES
OPTIMISED AIRCRAFT ENGINEERING
FROM RETROFIT SERVICE BULLETINS (SBs)
P. 12
NEW, COMPREHENSIVE AND CONVENIENT –
CABIN CREW OPERATING MANUAL
P. 13
VISP: ADAPTED TOOLS
TO ENHANCE VENDOR PERFORMANCE
P. 14
UP AND COMING ATR EVENTS
12TH OPERATORS CONFERENCE:
OPERATORS, SUPPLIERS AND ATR TOGETHER,
BUILDING OUR FUTURE
P. 15
3
CUSTOMER
SERVICES HIGHLIGHTS
HOW WE MONITOR THE
DEVELOPMENT OF SERVICES
As ATR wishes to remain a
service provider with a most
comprehensive and up-todate cover, it needs to be
continually ‘on the move’.
How we manage to do that
is not only our business: at
times, it becomes yours too.
From the beginning of its programme, ATR decided
to incorporate the provision of services into its day to
day support to Operators. Thirty years on, it means
to further strengthen the approach, with two major
objectives in mind.
Firstly, to grow our current offer through both routine
Research § Development work and through potential
innovation. Our wish is to broaden the offer on the
traditionally expected manufacturer’s support packages. Secondly, we seek to extend our Operator’s
trading efficiencies, wherever feasible, be it in terms
of costs reduction and monitoring, or any other type
of operational matters.
To do so, we need to apply a market-led strategy.
Your customer liaison contact has long been and still is
the regular port of call for relaying your expectations,
suggestions or useful comparative data across to our
Product Support Department. Towards the end of last
year, we made some internal changes to enhance the
gathering of information, its analysis and resulting
actions. The marketing and commercial departments
now specifically handle the “hot” themes, or issues.
They are to do it by working hand in hand with relevant
specialists as well as with our operators, who can help
us shape up the most appropriate service definition, a
definition as you see it fit, and from your environmental
standpoint. Throughout the input-study-output cycle,
feedback is provided by Customer Liaison. That is a
sure way of staying on the same track as you, the
track of your operational requirements.
Luigi Mollo, Vice President Commercial - Product Support & Services
4
Services are not about what we can or want to
provide. They are about what you most need
to have.
THE SET UP RECENTLY ALLOWED US TO PERFECT SOME EXISTING SERVICES, AS WELL AS ENLARGE OUR RANGE:
Flight data monitoring,
through a partnership with
CAE Flightscape
Flight Data Monitoring (FDM) is a flight monitoring
safety tool; It is a major component of SMS. FDM
is very much a pro-active means of monitoring the
quality of every flight; it highlights and analyses the
triggering of events for continuous improvement
of flight safety levels and quality. By design, and in
order to continuously maximise safety, its methodology is pro-active and non-punitive.
Our customer-oriented approach is what it takes
to continue to offer highly adapted, invaluable
and ready to roll solutions to our aircraft operators. It is clearer to us how much external input
improves, speeds up and can even engender
great support innovation - from cash flow management to aircraft reliability, maintenance efficiency, and so on.
Portfolio of Engine Services
New or revised commercial policies
Through our Engine Consulting Services we aim to
provide the most effective answers.
In concept, our mission is straight forward. It is to
amplify engine management efficiencies wherever
possible, to extend collective experience and to
update best practices on engine maintenance. In
practice, it means providing the right answers for
and during every stage of engine maintenance.
It requires a team of engine experts dedicated to
tracking and adding every operator benefit possible,
be it minor or major.
Product Support & Services
Catalogue
The Product Support & Services catalogue is a
source of information covering the extensive range
of additional services delivered by ATR Product
Support & Services.
It is divided into several easily accessible sections. Each service is presented from a standard
layout containing a summary of the most useful
information.
Enabling continued exchanges in an open and well
targeted framework is, we believe, what it also takes
to conceive for our aircraft operators, manufacturer
benchmarked, highly adapted and ready-to-roll solutions. We thank you for helping us keep such a commitment, a functional commitment that requires us to
be closely linked up with you. Please, do continue to
support us in this respect.
5
CUSTOMER
SERVICES HIGHLIGHTS
CSR MATTERS
IN VIEW
Once upon a time called “Field Rep.”, the ATR Customer
Support Representative (CSR) is a fully qualified engineer
with sound experience in the workings of international
aircraft maintenance and operator environments. In
essence, his role is to assist given airlines with achieving
maximum, all-round optimisation of their ATR fleet
operations. In the facts, his role demands that he uses
an extensive set of aeronautical skills and knowledge,
together with strong interrelation abilities. In support of
those who have that very special customer mission, ATR
held its fifth CSR event at its Toulouse headquarters at
the end of last year. It is a workshop, very much “in the
let’s be real” mode. At the same time it is an international
forum where individual scale matters. Here is how,
discretely but efficiently, the event benefits ATR operators
as much as their CSRs.
6
BACKGROUND
Our current team of CSRs is a pool of 12 nationalities
despatched across 13 different countries in order to
convey, explain and relay the customer’s vision of
ATR products and services there, exactly where and
when it is needed. The assignment of a CSR may vary
from a period of 3 months to a period of three years.
ATR policy is to rotate them every two years: it may
enable complementary support from competencies
acquired across the board and via renewed international exposure. Permanently posted on customer site,
the CSR is conferred a unique interaction role within
the operator’s organisation, and at all levels. When
in close cooperation with the ATR Customer Liaison
counterpart, he acts as guarantor to the operator that
all queries, troubleshooting and support expectations
are carried out timely, and in accordance with ATR
corporate standards. Other times, he may advise
top management on the deployment of its technical
organisation. He is able to conduct some on-the-job
training for young Line Maintenance Engineers too.
The CSR does not work directly on the plane, nor does
he release aircraft; but he guides License Engineers
on how best to carry out their tasks. Day by day, his
duties and presence increment the technical expertise
of the operator’s team by ensuring continuous knowledge transfer occurs.
“Permanently posted
on customer site, the
CSR is conferred a
unique interaction role
within the operator’s
organisation, and at all
levels.”
THE EVENT
The CSR workshop is therefore a great opportunity - or
should we say a must, to grant the community with
the sum of individual experiences, to benchmark, to
introduce new perspectives, to discuss the application
of new methods or time utilisation, to be informed of
new products or pending evolutions, and more! In this
type of forum, ATR management is given the means
to view and align the necessary evolution of the CSR
with that of the customers’ changing needs. Each CSR
is able to present directly to our CEO the important
aspects of his specific mission, of his customer situation and expectations.
Fifteen different sessions were held over the seminar’s
two day-period in order to collectively share and analyse experiences, but also to cover the widest possible
scope of topics; those included legal presentation of
product integrity, incident procedure reviews by the
airworthiness authorities, technical documentation,
products and processes, e-services. As an important
note, this 5th workshop was combined with a specific
-600 series training session for all CSRs.
On a lighter but worthy note, a cookery event was
held. It was much appreciated by all since it meant
making close encounters over the stove… It cheerfully reinforced the feeling of belonging, belonging to
a diverse, widespread but close-knit family.
Most successful undertakings require long-lasting,
mutual understanding and profitability between parties, in addition to job-specific know-how.
ATR’s CEO Filippo Bagnato and the entire CSR team
SUMMARY OF THE CSR’S MISSION AT THE AIRLINE
Essentially,
- to assist personnel, maintenance and engineering departments on the application of ATR technical
procedures
- to advise and support engineering staff on how to operate/maintain/troubleshoot the aircraft
- to assist and advise technical staff in the use of the ATR TECHNICAL documentation, MMEL, AMM,
MPD, SRM, TSM, etc.
- to enable efficient regular use by airline staff of the varied tools provided through the ATR portal
(ATRdoc, Aware, ‘Ask ATR’, e-spares, ‘Talkabout’...)
- to advise on maintenance organisation
- to feedback operational data and technical events to ATR, as required
- to facilitate appropriate communication and processes between the airline and ATR
But also extended to:
- the monitoring and coordination of a start-up team of experts (Maintenance Planning Specialists,
Spares & Logistic specialists, EIS600 or other Tech. Rep. Specialists)
- specific missions such as audits, analysis of maintenance setup
Beyond his aeronautical skills, the ATR CSR has to thoroughly understand the local customer’s environment
and culture to establish such win-win relationship. Only
in so doing, can he effectively accompany the airline in
order to establish the most skilled, autonomous team of
professionals for its organisation. Only in doing so, will
he achieve maximum customer satisfaction.
Contact
Marc Bourret at
[email protected]
7
TRAINING
AND FLIGHT OPS
MODULE ADDITION TO
SPS: WEIGHT AND BALANCE
First released in December 2010
and included in the ATR Performance
Software (APS), Single-Point Performance
Software (SPS) is the tool that allows
performance computation in real-time
and real-conditions.
Already available for the ATR -500 series plus the
ATR72-600, SPS will shortly be also available for
the ATR42-600. Pilots, dispatchers and operational
staff can compute and edit takeoff and landing data
cards, with the possibility to take into account temporary runway modifications, Minimum Equipment
List and en-route failure items. In its current version,
SPS is composed of two calculation modules: takeoff
and landing. It is being enhanced with an additional
module which we outline here, for your early interest.
Thanks to the new Weight and Balance module, currently under development, loadmasters and pilots will
be able to easily generate their load and trim sheets,
sign them electronically and choose to print or send
them by e-mail.
From the aircraft, crew and catering configurations,
SPS will calculate all the required weights and indexes
based on the actual cargo and passengers loading of
the aircraft. If enabled, a graphics output will be established and displayed showing the zero fuel, takeoff
and landing dots checked within the operational and
certified flight envelops limits. An automated distribution of passengers in each of the cabin zones may be
suggested. Any weight deviation from a defined DOW
configuration can be considered for the computation.
More functionalities will also be developed such as the
underload assessment, and the possibility of notifying
icorporating the Last Minutes Changes.
Contact
Véronique Elaphos at
[email protected]
8
Once the calculation
is done, the takeoff
weight and CG data
can be transferred to
the SPS takeoff module, and the landing
weight data to the SPS
landing module.
Administration of the
SPS Weight and Balance module will be
hosted in FOS, as it is
the case for the takeoff
and landing modules.
General settings will
be defined in the SPS
configuration file. All
weight and balance
related parameters (aircraft weights, crew and passengers’ weight, cabin configuration, catering, etc.)
will be integrated into the SPS fleet file.
The design of configuration management allows the
SPS administrator to define any cabin configuration
type, for both cargo and passenger aircraft. By request
and for a fee, ATR will provide a file containing data of
your specific aircraft; this to ease data initialisation.
The new SPS Weight and Balance module has been
evaluated by a selection of airlines, for an expected
release to market during the fourth quarter of 2012.
It can be purchased separately from the takeoff and
landing modules. Although designed to match the
ATR EFB screen (CMC Pilotview®), it can be installed
and used on any type of Windows based computer,
on ground or on board the aircraft.
For any question: [email protected]
ENGINEERING
AND MAINTENANCE
SNAPSHOT STATUS ON
THE -600 ENTRY INTO SERVICE
Since the inaugural
entry into service of the
ATR72-600 with Royal Air
Maroc last August, three
airlines, namely AZUL,
TRIP and Caribbean, have
incorporated the new aircraft
into their fleets. As the
-600 fleet totalled up 8850
flight hours (FH) and 9400
cycles for 13 aeroplanes,
we considered the timing
was right time to organise
feedback, via a workshop.
The idea was to collect
comprehensive information
on numbers and reported
events, so that we could
conduct an early operational
analysis for eventual product
improvements.
The workshop which was held at the end of March
2012, was a key phase of our assessment process
of all -600 functional parameters, including reliability,
performance and comfort. Records showed very positive passenger reactions to the new aircraft, which
enchanted us, of course. But we were equally pleased
-and impressed- with the many detailed comments
received from the airlines themselves, on varied matters such as comfort, noise, luggage capacity and
seating. Unsurprisingly, some technical snags were
revealed. We were looking for those. Prompt solutions
were found for every one of them, after joint reviews
by ATR and the Vendors concerned.
The technical dispatch reliability (DR) rate of the
-600 is established above 99.5%, with only one NAS
accountable delay per thousand flights. No doubt it
is the combined work of our start-up and avionics
teams, of task forces set up as required, backed up
with a 24hour service roll, and the close cooperation
with Thales (on-site representative and their Toulouse
design office) that all together, explain such good
statistical results on the -600.
A/C in service
13
Operators
4
Total no. FH
8850
Total no. FL
9400
DR
99.52%
NAS DR loss
on the -600 model. It means that, along with the
availability of the Full Flight Trainer (FFT), we have
extensive -600 training capacity in Toulouse alone.
On the 4th of April, airworthiness certification was
granted on a new software version of the avionics
suite. The late version enhances system functionality;
it will be available as a retrofit option from early June.
Meanwhile, our Design Office is working on the certification of the ATR42-600 model, for which inaugural
delivery is scheduled around August time this year.
0.11%
as at March 31st 2012
Following the recent certification of the Full Flight
Simulator (FFS) in Toulouse, pilots can train directly
Contact
Didier Valax at
[email protected]
9
ENGINEERING
AND MAINTENANCE
THE ATR MRO NETWORK:
A CONTROLLED AND STEADY EX
On the occasion of the Singapore Air-Show last February,
ATR and Fokker Services Asia announced the signature of
an agreement covering airframe maintenance, repair and
overhaul (MRO) services to be provided at the Singapore
facilities of Fokker Services. With the selection of this first
ATR MRO Network Member in the region, ATR Customer
Services is expanding the breadth of solutions already on
offer to ATR operators in other parts of the world. The move
is part of a steadily planned expansion, based on careful
selection of independent MRO providers. In the ATR SupplierOperator relationships, corporate integrity and autonomy are
preserved; yet, joint MRO-ATR commitments strengthen and
secure MRO services to ATR Operators.
10
To become a member of the network, every MRO
provider must first qualify as an ATR Supplier. It
implies being “EASA or FAA PART 145” approved for
ATR products base maintenance and complying with
the ATR quality requirements, based on EN/AS9111
standards. As such, the provider, also selected for its
working knowledge of aircraft maintenance in its world
region, will be audited by ATR on a regular basis; this
is in order to check its conformity with ATR quality
requirements over time.
Besides that, special attention is paid to the MRO’s
handling capacity and experience, its dedication to
serve regional aviation, and its ability to provide on-site
field assistance to ATR operators.
Within the ATR Network, MROs and Operators remain
free to settle the various aspects of their business
XPANSION
without any ATR interference. However, every MRO
member has committed to comply with the ATR MRO
Network Policy. The policy aims to provide operators
with extra comfort through the respect of essential
Customer Care Rules and of the ATR policies on
proprietary parts sales and engineering services sales.
Subject to operator’s prior authorization, our MRO
partners shall also provide ATR with detailed technical
reports of the findings encountered during aircraft
maintenance checks. This information will be used by
ATR to better identify the airframe costs drivers, and
develop solutions aimed at further lowering airframe
maintenance costs.
Clearly, worldwide expansion of the ATR MRO Network
is set to carry on by entering into more agreements, so
that ATR operators have a greater worldwide choice of
quality maintenance facilities, located within convenient range from their operational zones.
“Clearly, worldwide
expansion of the ATR
MRO Network is set to
carry on by entering
into more agreements,
so that ATR operators
have a greater
worldwide choice of
quality maintenance
facilities, located within
convenient range from
their operational zones.”
Of course, ATR Customer Services and operators alike
shall benefit from the total network’s expertise. Global
Maintenance Agreements (GMAs) may be enlarged
to airframe base maintenance, plus other airframe
services that will complement ATR’s existing PBH
offers on rotables and major components, such as
propellers and landing gears.
Should you wish to learn more about the ATR MRO
Network, we invite you to join us on ATRactive/Community/ATR MRO Network and read more about the
ATR MRO Network Policy, the profile of our partners,
and to follow the expansion of our network.
Last but not least, please do not hesitate to share
with us any concern or expectation you may have.
We remain available to listen to your suggestions any
time, since we want to constantly improve the quality
and the scope of the services of our network, to your
entire satisfaction.
Contact
Jacques Soubsol at
[email protected]
11
ENHANCED
SERVICES
OPTIMISED AIRCRAFT
ENGINEERING FROM RETROFIT
SERVICE BULLETINS (SBs)
In its determination to fulfil
operator expectations and
wishes, ATR has abided by
a continuous improvement
philosophy, ever since its
creation and throughout its
now 30 years of existence.
Be it in routine or in response mode, continuous
improvement is applied to forward fit as well as retrofit stages. Every day, our engineers work on the
development of new Service Bulletins (SBs) to make
your aircraft more competitive. It is a core activity, well
worth a closer look to appraise both the work and the
operator advantages it entails.
There are no less than 3,500 existing Service Bulletins, offering wide ranging improvement options. To
develop, to design for smooth implementation, and to
produce such modifications requires a high level of
expertise. Our Engineering Department is involved in
new aircraft technologies, with on-going participation
to the latest innovations; it is therefore well placed to
adapt those solutions to your in-service aircraft.
METHOD AND SCOPE
The handling of any type of request you might send
us - be it minor or major -, begins with a review of
aircraft configuration. Firstly, we assess the feasibility
of the required modification(s), secondly the exact
technical solution.
Our team will later define the applicability to your
aircraft of pre-released Service Bulletins. For example,
we routinely examine embodiment solutions for:
- the latest Avionics upgrades for Precise Navigation
capability, Weather Radar upgrade, Electronic Flight
Bag, HT1000 GNSS, HF 9000, T2CAS…)
- flight efficiency improvements (Operating weight
adjustment, slope approach, steep slope approach,
narrow runways, RTO and Boost functions…)
- customised commercial configurations (from minor
cabin modifications to full cabin conversions, Quick
Change capability, and so on …)
- safety enhancements (Fuel tank Inertia system,
FAR121 regulations, 100% Oxygen, Elementary and
Enhanced surveillance, MPCs, DFDR upgrades …)
At times, our specialists will be called upon to complete deeper investigations, given the operator-specific
features incorporated on many aircraft configurations.
To us, this approach is the only way to successfully
carry out performing aircraft embodiments.
SHARP KNOW-HOW MAINTAINED
THROUGH CONSTANT EVOLUTION
Added values of you aircraft
Security
maintenance
Passenger
comfort
Reliability
The expertise on offer is that of a manufacturer, compounded with a unique overall knowledge of the ATR
fleet in operation: we relentlessly collect operator data
, remaining in regular contact for statistical as well as
live information. Your feedback means greater opportunities for us to anticipate – anticipate on changes in
regulations, in aircraft operations, therefore on your
needs -, and to develop solutions from the latest
evolutions of technology (such as IFEs, EFBs, or last
CMS generation).
MARKET SENSITIVE ACTIONS
Contact
Cyril Dupuy at
[email protected]
12
Your preoccupations, as is the case for all operators,
are passenger comfort improvements, security, reliability and ease of maintenance. Some time ago, we
undertook a detailed review of a part of our existing
ATR Service Bulletins, the purpose being to summarise
which ones responded more specifically to those
desired enhancements on in service and aged aircraft.
Our prime objective became to propose only the
Service Bulletins which will improve or resolve recurrent issues, i.e., the SBs which to you, the Operator,
represent the greatest added value. All of the identified
Service Bulletins developed or updated during the previous 5 years have therefore been in direct response
to differing customer requirements, for changes or
improvements which, in the main, come under the
following headings:
- Air Conditioning
- Cockpit Voice Recorder
- Cabin
- PUM
- Corrosion
- De-icing
- Navigation – Radar
- Oxygen
- Doors
- Maintenance
Nonetheless, in full coherence with the spirit of continuous improvement, we work on several other, less
frequently recurring fronts.
A TRULY COMPREHENSIVE SUPPORT
The standard activity of our Department consists in
providing full retrofit support on any kind of modification required on ATRs, including:
- installation instructions (Service Bulletins or Conversion Instructions)
- associated kits
- documentation updates (Maintenance and Flight
Operation Manuals)
- technical assistance or full working party to embody
modification on aircraft
Another facet of our activity consists in the study
of fleet re-configuration, in order to standardise an
Operator’s cabin avionics system.
HIGHER AIRCRAFT ASSET VALUE
As original manufacturer and designer, our concern is
to allow our customers to enhance the value of their
aircraft. When applying ATR retrofit solutions, you are
guaranteed modification traceability and continuity of
future upgrades. Together, by allowing your aircraft
specification to evolve with the times and your needs,
we increase the asset value of your aircraft to its
maximum potential.
NEW, COMPREHENSIVE AND
CONVENIENT – CABIN CREW
OPERATING MANUAL
CCOM - the Cabin Crew Operating Manual is a new
document specifically designed for cabin crew operations.
It contains all information necessary for the safe and efficient
accomplishment of cabin crew related tasks.
It is worth mentioning that the structure and contents of
the CCOM have been successfully evaluated by EASA
during the Operational Evaluation Board conducted last
year to obtain Cabin Crew courses approval.
CCOM is a non customised operational manual, and
is valid across the entire ATR fleet. The document is
widely illustrated with colourful pictures and schemes
to ease the reading and understanding of its contents.
It is divided in 10 chapters as follows:
1 - Aeroplane - general
2 - Flight Crew Compartment
3 - Cabin familiarisation
4 - Airplane systems
5 - Communication
6 - Doors and exits
7 - Emergency equipment
8 - Emergency equipment diagrams
9 - Normal procedures (identified by a green divider)
10 - Emergency procedures (identified by a red divider)
in paper format, you will receive the updated pages.
Otherwise, you will find the updated version of this
manual in your Packops and on the ATRDoc website
pages. Temporary revisions may be issued as well, to
treat urgent matters if any. Those will be available on
ATRDOC and distributed in paper format to those who
have subscribed to the manual.
The new manual is scheduled to be revised every 12
to 18 months, in order to be updated with new technical content. If you have subscribed to the manual
ATR 500/600 MRT in
oxygen module
Simply said, CCOM is the source and reference
manual for the support of cabin crew operations.
Conceived to be comprehensive and very convenient
to use, it will become, we believe, one of the tools to
not miss. Enjoy referring to CCOM!
O2 flow
indicator
ATR 500/600 oxygen
mask
ATR 500/600
oxygen
module
opened
Pin
Oxygen system
Adjustable
handrail
CCOM is available in paper format, presented in an A5
size binder as well as in pdf format. It will automatically
be integrated into your current Packops (CD Format)
on the occasion of the next revision of the CD. It
will soon be available on-line too, from the ATRDoc
website pages.
We are happy to point out that from now on, CCOM
will be included into all new cockpit sets (in paper
format) produced for each aircraft delivery, together
with your AFM, FCOM, MMEL, QRH and WBM. Should
you wish to have a CCOM copy in paper format for
aircraft you already operate, should you have extra
needs for library purposes, or should you have any
specific request concerning the manual, we are at
hand to assist. So do call us.
Oxygen supply
from flight crew
compartment to
cabin modules
ATR 500/600
Safety pin
Folding
handrail/
assist handle
3 door locking
indicators
Aft cargo compartment
extinguisher connector
Door control
handle
Aft cargo compartment
extinguisher diffuser
Aft cargo compartment extinguisher
connector
Emergency
light
Assist
handle
Entrance door opened, outside view
Contact
Contact
Isabelle Chamond at
[email protected]
Véronique Elaphos at
[email protected]
13
ENHANCED
SERVICES
VISP: ADAPTED TOOLS TO ENHANCE
VENDOR PERFORMANCE
ATR has developed several
invaluable communication
channels for feedback
between customers and
vendors on the evolution
of support standards. It
actively contributes to the
development of its vendor
monitoring activities, notably
via the Vendor Support
Improvement Plan (VSIP).
THE ATR VENDOR SUPPORT
IMPROVEMENT PLAN
The aim of the Vendor Support Improvement Plan is
to provide strong and regular visibility on any issues
with majors OEMs which affect performance, together
with the way ATR is supporting the resolution of the
said issues.
The VSIP document is updated and despatched to
ATR operators 3 times a year. Prior to its diffusion,
the content of each page is systematically received
and shared with the OEMs concerned. VSIP is also
e-published by ATR under ATRactive. We shall continue to provide updates and revised plans over the
coming months.
In terms of content:
- the Performance follow-up section states the latest
figures for On Time Deliveries (OTDs) and Repair Turn
Around Times (TATs), and shows the trends over the
previous three years. Invariably, an overall comment
is added for better understanding. It explains what’s
good, and what needs to be improved; it highlights
progress on the required actions.
Contact
Karine Matheron at
[email protected]
14
An example of the ATR V.S.I.P
- data source lines indicate when figures are OEM or
ATR GIE generated.
- Column No. 1, Action Plan, lists actions by their
type-related nature (i.e. technical, spares, repairs,
retrofitting, warranties, support or maintenance
costs). Column No. 2 details the subject matter of
each action started. Start dates, planned deadlines
plus achievement percentages are also indicated
per action in-progress.
- Useful complementary information is given in the
Comment column.
THE ATR VENDOR RATING
The ATR Vendor Support Rating conference is conducted every two years, prior to the ATR Operators
Conference. It consists in assessing the capacity of
the vendors to deliver a reliable product, an efficient
support. Capturing customers’ perception and detailed
comments is fundamental to the success of the rating
improvement process.
Vendor Support Rating is used to identify vendor
performance as seen by ATR customers. Results are
analysed and shared with each vendor in order to set
up action plans that will reduce the gap between customer expectations and actual vendor performance,
whilst naturally continuing to optimise support to ATR
operators.
This is the opportunity to confirm that 2012 is a
Vendor Support Rating year. Detailed feedback on
it will be presented at the next Regional Operators
Conference, planned for Q4 2012.
Vendor Warranty Manual – how to find
information on keywords and do searches
on clauses
We are taking more vendor management initiatives, such as releasing a new Vendor Warranty
Manual for greater convenience of use, with
accessibility to all ATR Operators who in it, will
find full information on the applicable warranty
conditions for all mounted ATR aircraft equipment, vendor by vendor. More specifically:
- standard OEM warranty
- reliability guarantee
- maximum parts costs guarantee and shop
labor guarantee
- Special guarantees
The latest revision of this publication dates back
to June 1994. The huge rewriting, updating and
compilation work involved in preparing a new
release with smooth navigation features has
been undertaken by the ATR Vendor Monitoring
Team. The newly formatted manual will be available on ATRactive under Material Management
Community by Q3 2012.
We trust you have already seen, and will continue to
observe, how the reiteration of our Vendor Performance Rating plus our open communication initiatives
results into receiving a concretely enhanced support.
UP AND COMING
ATR EVENTS
12TH OPERATORS CONFERENCE:
OPERATORS, SUPPLIERS AND ATR
BUILDING THE FUTURE
Dear ATR Community Members,
Since the beginning of the ATR program, besides our
approach to safety, cost efficiency and environmental
issues, one of our major objectives has always been
and will continue to be Customer Care.
The ways in which we ensure we listen closely to your
questions and give answers to them are as you well
know, principally via regular exchanges of emails,
phone calls and specific documents. Nonetheless,
without the addition of especially organised events,
we consider them to be incomplete for the level of
customer care we aim at. Customised Trade events
have proven to be where and when we are closest to
you, sharing together the sum of everyone’s experience and recommendations.
Based upon the feedback that we received after the
9th Worldwide Conference, held in Athens in March
2006, we decided to alternate our traditional worldwide meetings with three regional conferences.
The benefits of such a set-up are several. We shall be
able to customise event agendas even more, in order
to better highlight the types of operator expectations
per zone. Dealing with smaller groups of people means
there will be more opportunities for individuals from all
sides (operators, suppliers and ATR) to be involved in
debates and decision processes leading to action plans.
75% of you - a positive result indeed!-, attended the
first cycle of regional conferences. It tells us that this
kind of event must be the way forward, to both keep
a very much tight-knitted ATR Community and provide
the best customer care possible.
This year therefore, three different geographical sessions will be held as follow:
- Toulouse: October 16th to 18th
for African, European and Middle East Operators
- Rio de Janeiro - November 19th to 21st
for all Operators based in the Americas
11th Operators Conference - Paris, October 2010
- Kuala Lumpur: December 11th to 13th
for all Asian Operators
Full details on these events will be posted soon on
our website.
We look forward to meeting you there and to the sharing of more enriching opportunities from the presence
of the majority of ATR Operators.
Toulouse
October 6th to 18th
1000th ATR delivered to Air Nostrum in May 2012
- Toulouse Blagnac Airport
Kuala Lumpur
December 11th to 13th
Rio de Janeiro
November 19th to 21st
Contact
Corrado Nardella at
[email protected]
15