CSIO - Annual Report 2014 - Centre for Study of Insurance Operations

2014 ANNUAL REPORT
TABLE OF CONTENTS
MESSAGE FROM THE CHAIRMAN
MESSAGE FROM THE PRESIDENT & CEO
BOARD OF DIRECTORS
MEMBERS
ADVISORY SERVICES
eSIGNATURES
MOBILE WEBSITES
eMAIL SECURITY
CSIO CERTIFICATION
CSIO eXCHANGE
TOOLS
COMMUNICATIONS
CSIOnet
INDUSTRY STANDARDS & FORMS
02
04
05
06
07
07
08
09
11
12
13
16
17
18
Mission
We deliver leading-edge technology standards and solutions in order
to continuously improve the consumer’s ease of doing business within
the broker channel.
Vision
CSIO is a highly respected organization that delivers leading-edge
technology standards and solutions, enabling excellent customer
experience through the broker channel.
The CSIO Values
Collaborative
Working together toward
our common interests while
recognizing the competitive
nature of the industry.
Proactive
Recognizing industry
challenges and influencing
them within our scope.
Responsive
Delivering timely,
relevant solutions.
Disciplined
Applying good governance
at all levels of the organization,
resulting in focused execution.
MESSAGE FROM THE CHAIRMAN
Looking back on 2014, we have much to be proud of at CSIO. It was a year of exciting
technological advances and notable adoption of CSIO standards and solutions throughout the broker channel, improving the competitive position of all members.
A Growing Mandate
Board Update
Technology continues to be an area of focus
for the insurance industry, particularly as it
opens up opportunities to streamline workflow
and improve customer service. To support its
members, CSIO formally expanded its mandate
with the launch of its Advisory Services to
provide technology education, advocacy
and promotion.
I am pleased to welcome two new additions
to the CSIO Board of Directors: Cam Loeppky,
Vice President, Information Services at
Wawanesa Mutual Insurance Company and
Janet Rodger, Vice President, National Operations and Project Management Office at RSA
Canada. Cam and Janet each bring a wealth
of industry knowledge, as well as a proven
track record of operational effectiveness
and strategy execution.
This mandate expansion marks the completion
of CSIO’s three-year strategic plan, which
was developed and implemented in 2012. This
strategic plan, which followed a highly participatory planning process that featured input
from numerous stakeholders through focus
groups, surveys and industry meetings, has
delivered true value to CSIO members and
strengthened the broker channel’s competitive position. The industry’s embrace of CSIO
Certification for eDocs is but one example, with
19 companies receiving certification in a short
period of time. Similarly, brokers and insurers
alike have responded enthusiastically to our
legal and vendor research on eSignatures
technology, leading to increased adoption
and improved workflow across the industry.
2015-18 Strategic Plan
I am pleased to say that, following another
round of inclusive and participatory planning
and research that has included significant
member input, CSIO has developed a brandnew strategic roadmap to see us and our
members through the next three years of
industry growth and change. We will continue
to deliver leading-edge technology solutions,
facilitate increased member engagement and,
as always, work to improve and maximize workflow efficiency across the entire broker channel.
Acknowledgements
CSIO could not succeed without the dedication and commitment of its volunteers. Their
knowledge and perspective is invaluable in
the development and proliferation of industrywide standards for the mutual benefit of
all members.
On behalf of the Board, I extend our sincere
thanks to these outstanding volunteers and
member companies for their commitment to
CSIO. I would also like to recognize Catherine
Smola and the entire CSIO team for their
passionate dedication to our industry, and
delivering on their mandate to improve the
competitive position of the broker distribution
channel.
Through collaboration and leadership,
CSIO and its members are well positioned
to succeed in an increasingly digital world.
I look forward to another great year for CSIO
and its membership!
Steve Whitelaw, CSIO Chairman
Vice President
Strategic Planning and Execution
Travelers Canada
02 CSIO 2014 ANNUAL REPORT
MESSAGE FROM THE CHAIRMAN
“CSIO, in partnership
with its members,
continues to support an
efficient and prosperous
broker channel”.
MESSAGE FROM THE PRESIDENT AND CEO
Technology, Collaboration and CSIO – A Powerful Combination
The competitive position of the broker distribution channel is becoming increasingly
dependent upon technology, and the significant benefits it can provide to productivity,
efficiency and customer service. At CSIO, we know that wide adoption of technology
and standards throughout the broker channel is crucial to success, and it is only
through collaboration that we can achieve our industry’s goals of healthy growth
and a strong competitive position.
Advisory Services
Through its Advisory Services initiative, which
launched in 2014, CSIO supports the ease
of doing business in the broker distribution
channel. After all, what is technology if not
easy? Efficient? Electronic? Advisory Services
quickly became far more than a collection of
tools and resources – though it certainly is that,
spanning eSignatures, Mobile Websites, TLS
eMail Security and more. Advisory Services is
a forward-thinking, proactive initiative that represents CSIO’s commitment to a strong, dynamic
and competitive broker distribution channel.
The eDocs Savings Calculator is an example
of one such innovation developed under the
Advisory Services umbrella. With this tool,
brokers are able to quantify the benefits and
determine the financial and time savings
realized in their own operations from implementing eDocs.
As well, CSIO Certification continues to succeed
in promoting a uniform, standards-based implementation of eDocs across the broker channel,
with 10 additional insurer and vendor members
achieving certified status in 2014. With 19 total
certified members and more on the way, we
congratulate participating companies on their
leadership and look forward to the expansion of
streamlined workflows in 2015.
eSignatures is another achievement for the
P&C insurance industry, including the release
of the CSIO eSignatures Vendor Dashboard
to support our members in adopting this
cost-reducing, customer-friendly technology.
The Dashboard is a detailed, rigorous review
of several eSignatures vendors in Canada
against legal, operational and financial criteria.
Member response to the Dashboard has been
overwhelmingly positive, and as CSIO moves
forward with its new three-year strategic
roadmap, we look forward to identifying further
technological innovations that support our
members in strengthening their competitive
position and achieving profitable growth.
Industry Collaboration
Member engagement, the final piece of our
expanded mandate, took a meaningful step
forward with the launch of our CSIO eXchange
discussion forum. This online message board
allows all CSIO members to post questions,
opinions, suggestions and thoughts on any topic
related to technology and workflow in the broker
channel. The interactions on CSIO eXchange
have already proven valuable, with member
suggestions leading to the development of new
CSIO tools and resources in a short period of
time. The eXchange, along with other member
feedback initiatives, provides CSIO with a
dynamic platform on which to develop further
enhancements and projects going forward.
2015 and Beyond
With expanding Advisory Services and increased
member engagement, I am excited to see the
growth of our industry and the further execution
of CSIO’s strategic plan. CSIO, in partnership
with its members, will work diligently to
support an efficient broker channel that
grows and prospers.
Catherine Smola
President and CEO
CSIO
04 CSIO 2014 ANNUAL REPORT
MESSAGE FROM THE
PRESIDENT & CEO
Board of Directors
The CSIO Board of Directors represents a cross-section of insurers
and brokers across Canada.
Steve
Whitelaw
Ted
Harman
Sean
Christie
Keith
Jordan
Cam
Loeppky
Robert
Merizzi
Rick
Orr
Chairman
Vice President,
Strategic Planning
and Execution
Travelers Canada
Vice-Chairman
President
Accent Insurance
Solutions
Chief Information
Officer & Vice
President,
Information
Services
Gore Mutual
Insurance Company
President & Chief
Executive Officer
Hub International
Horizon Insurance
Vice President,
Information
Services
Wawanesa Mutual
Insurance Company
Chief Information
Officer & Executive
Vice President,
Business Systems
Transformation
Aviva Canada
Owner
Orr Insurance and
Investment Group
Jack
Ott
Janet
Rodger
Bill
Simms
Catherine
Smola
Sheldon
Wasylenko
Andrew
Wood
Dan
Danyluk
Senior Vice
President & Chief
Information Officer
Intact Financial
Corporation
Vice President,
National Operations
and PMO
RSA Canada
Commercial
Accounts Director
Crosbie Job
Insurance
President & Chief
Executive Officer
Centre for Study
of Insurance
Operations
General Manager
Rayner Agencies
Ltd.
Chief Information
Officer
Northbridge
Financial
Corporation
Guest Member
Chief Executive
Officer
Insurance Brokers
Association
of Canada
TOTAL
MEMBERSHIP
OF OVER
35
THOUSAND
BROKERS
05 CSIO 2014 ANNUAL REPORT
BOARD OF DIRECTORS
92%
OF ALL
BROKER
CHANNEL
INSURERS
Members
CSIO is proud to represent a total
membership of over 35,000 brokers,
insurers and software vendors
across Canada.
Insurance Company Members
Aviva Canada Inc.
Chubb Insurance Company of Canada
CUMIS General Insurance Company
Echelon General Insurance Company
Economical Insurance
The Guarantee Company of North America
Intact Insurance
L’Unique General Insurance
Northbridge Insurance
Optimum General Inc.
Peace Hills General Insurance Company
Pembridge Insurance Company
RSA Canada
SGI CANADA
Sovereign General Insurance Company
Travelers Canada
Unica Insurance
Wawanesa Mutual Insurance Company
Vendor Members
Applied Systems Inc.
Brovada Technologies Inc.
CGI Group Inc.
Custom Software Solutions Inc.
Family Insurance Solutions Inc.
Groupe Ultima Inc.
IBM
Independent Broker Resources Inc. (IBRI)
Informco Inc.
Insurance Systems Inc. (ISI)
Insurance Visions, Inc. (ecertsonline)
Keal Technology
Logiciels Deltek Inc.
MASTERCOM Consulting Ltd.
Mutual Concept Computer Group Inc.
Ontario Mutual Insurance Association
Policy Billing Services Inc.
Policy Works Inc.
PowerSoft Development Corp.
Promutuel Insurance Inc.
Quindell Plc
SCM Risk Management Services Inc.
SEH Computer Systems
Sharp Insurance
Surex Direct Ltd
Vertafore
Zycomp Systems Ltd.
Brokers Association Members
IBAC – Insurance Brokers Association of Canada
IBAA – Insurance Brokers Association of Alberta
IBABC – Insurance Brokers Association of B.C.
IBAM – Insurance Brokers Association of Manitoba
IBAN – Insurance Brokers Association of Newfoundland
IBANB – Insurance Brokers Association of New Brunswick
IBANS – Insurance Brokers Association of Nova Scotia
IBAO – Insurance Brokers Association of Ontario
IBAPEI – Insurance Brokers Association of PEI
IBAS – Insurance Brokers’ Association of Saskatchewan
RCCAQ – Regroupement des cabinets de courtage
d’assurance du Québec
Toronto Insurance Conference
C.A.M.I.C. (Canadian Association of Mutual
Insurance Companies) Members
Algoma Mutual Insurance Company
Ayr Farmers Mutual Insurance Company
Bay of Quinte Mutual Insurance Company
Brant Mutual Insurance Company
Commonwell Mutual Insurance Group
Dufferin Mutual Insurance Company
Dumfries Mutual Insurance Company
Germania Mutual Insurance Company
Gore Mutual Insurance Company
Grenville Mutual Insurance Company
Halwell Mutual Insurance Company
Howick Mutual Insurance Company
HTM Insurance Company
Kent & Essex Mutual Insurance Company
The Kings Mutual Insurance Company
Lambton Mutual Insurance Company
Ledor Assurances
Mennonite Mutual Fire Insurance Company
The North Waterloo Farmer’s Mutual Insurance Company
Oxford Mutual Insurance Company
Peel Maryborough Mutual Insurance Company
Peel Mutual Insurance Company
Portage La Prairie Mutual Insurance Company
Promutuel Assurance Appalaches – St-François
Promutuel Assurance Inc.
Promutuel Assurance Bagot
Promutuel Assurance Beauce – Etchemins
Promutuel Assurance Bellechasse – Lévis
Promutuel Assurance Bois – Francs
Promutuel Assurance Coaticook – Sherbrooke
Promutuel Assurance Deux – Montagnes
Promutuel Assurance Drummond
Promutuel Assurance de l’Estuaire
Promutuel Assurance du Lac au Fjord
Promutuel Assurance Lac St-Pierre – Les Forges
Promutuel Assurance Lanaudière
Promutuel Assurance Lotbinière
Promutuel Assurance L’Outaouais
Promutuel Assurance Monts et Rives
Promutuel Assurance Montmagny – L’Islet
Promutuel Assurance Portneuf – Champlain
Promutuel Assurance Rivière-du-Loup
Promutuel Assurance Vallée du Saint-Laurent
Promutuel Assurance Vaudreuil – Soulanges
Promutuel Assurance Verchères
Red River Mutual Insurance Company
Saskatchewan Mutual Insurance Company
South Easthope Mutual Insurance Company
Townsend Farmers’ Mutual Fire Insurance Company
Trillium Mutual Insurance Company
Wabisa Mutual Insurance Company
West Wawanosh Mutual Insurance Company
Westminster Mutual Insurance Company
06 CSIO 2014 ANNUAL REPORT
MEMBERS
Advisory Services – Your e’s of doing business
As CSIO delivered on its expanded strategic mandate to educate and
support its members in adopting new technology, the letter “e” became
increasingly important. After all, what is technology if not easy? Efficient?
Electronic? CSIO Advisory Services quickly became far more than
a collection of tools and resources.
Through the Advisory Services initiative, CSIO supports the ease –
or e’s – of doing business in the broker distribution channel.
eSignatures
Your e’s of doing business
What do eSignatures mean? Lower costs. Less
follow-up. One-step signatures for customers
over tablets, computers and smartphones.
Recognizing the need for improved customer
convenience, CSIO developed and released
several informative resources to assist the
industry in moving forward with this emerging
technology.
eSignatures Vendor Dashboard
Accessed by thousands of CSIO members
since its launch, the Dashboard supports
broker adoption by reviewing a number of
eSignatures solutions available in Canada
against the following criteria:
• Legislative and regulatory compliance
• Workflow efficiency and user experience
• Pricing and support
“The eSignatures Dashboard
was a great help to me; knowing
that so many vendors meet my
requirements provided a lot of
confidence as I moved forward
in my research.”
– Adam Hare
Director of Marketing & Communications
Petley-Hare Limited Insurance Brokers
07 CSIO 2014 ANNUAL REPORT
ADVISORY SERVICES
Legal & Regulatory
Education – Advisory Report
CSIO commissioned electronic commerce law
specialist Daniel Fabiano, of Fasken Martineau
LLP, to review the legal and regulatory landscape governing eSignatures in Canada. The
report serves to educate brokers and insurers
and provides:
• High-level overview of electronic commerce, signature and delivery law at the provincial
and federal levels
• Confidence that the use of eSignatures
for insurance documents is both valid
and permissible
“With the Advisory Report, CSIO
just increased its value to me as
a broker. It provides an excellent
foundation for understanding
what the legal requirements are
and helped me move forward in adopting
eSignatures in my brokerage.”
– Gord Thompson
Account Executive, Christie-Phoenix
Insurance Brokers
40%
OF INSURANCE
RESEARCH
DONE ON
MOBILE
DEVICES
IN 2013
Mobile Websites
Your e’s of doing business
More internet traffic now comes from
smartphones and tablets than PCs with 40%
of insurance research time spent on mobile
devices – for brokers, this means that providing a mobile-optimized website is essential
to attracting and retaining new customers.
White Paper: Broker Best Practices
for a Mobile-Optimized Website
To support brokers in keeping up with
changing customer behaviour towards mobile
devices, CSIO expanded its educational library
with an informative white paper, featuring:
• Valuable information on design principles and ease of implementation
• Tips on measuring the success of a mobile website
• Brokerage case studies
“With today’s evolving
tech-savvy customer, having a
mobile website is critical to the
growth and sustainability of
your brokerage. It’s tremendously valuable
for brokers to know that they can turn to
CSIO for support in adopting customerfriendly technology – the mobile websites
white paper was particularly helpful.”
– Cory Young
Chief Operating Officer
Rhodes & Williams Insurance
25%
OF CUSTOMERS
USE MOBILE
DEVICES
EXCLUSIVELY
IN THEIR
RESEARCH
08 CSIO 2014 ANNUAL REPORT
ADVISORY SERVICES
eMail Security
Your e’s of doing business
Easy and inexpensive to implement,
Transport Layer Security (TLS) protects emails
against privacy breaches, enabling communication of sensitive information
over email in place of paper workflows.
TLS Broker Adoption Map
CSIO undertook a study to determine the
province-by-province implementation of TLS
among its broker members. The results were
used to produce an interactive map that was
published and distributed to provincial broker
associations, encouraging further adoption
of this industry-wide standard.
“As insurance brokers, we
provide our clients with peace
of mind, and TLS email security
is one more way we can provide
that peace of mind. It demonstrates that we take their private
information seriously and we’re doing everything we can to protect that information.”
– James Archer
Broker and Co-owner
Knight Archer Insurance
TLS Broker Adoption Rates Across Canada
BC
81%
AB
81%
SK
91%
MB
76%
ON
75%
NL
QC
63%
60%
PE
58%
NB
42%
09 CSIO 2014 ANNUAL REPORT
ADVISORY SERVICES
NS
57%
“Privacy is a top industry
concern, yet many brokers
still send sensitive customer
information over unsecured
emails.”
19
MEMBER
INSURERS
& VENDORS
NOW
CERTIFIED
CSIO Certification
Your e’s of doing business
CSIO Certification is a national program designed to reduce the cost and risk to its members by
ensuring that standards-based solutions are uniformly implemented across the broker channel.
eDocs Certified
• 10 new insurers and vendors certified for their eDocs solution in 2014
•1
9 total members now certified, ensuring ease of implementing eDocs for brokers
across the industry
“Unica is very proud to receive
formal recognition of our eDocs
solution by CSIO’s Certification
program. In keeping with Unica’s
commitment to technology
investment to help our brokers, we have now
expanded our eDocs offering to include
Commercial Insurance policy documents.”
– Martin Delage, President and COO
Unica Insurance
11 CSIO 2014 ANNUAL REPORT
ADVISORY SERVICES
“Gaining CSIO Certification
has been extremely important
to us in our journey to deliver
a strong service proposition
to our brokers. The endorsement from CSIO is reflective of RSA’s
ongoing investment in the broker channel
to help increase broker efficiency and
streamline workflows.”
– Donna Ince, Senior Vice President of
Personal & Commercial Insurance
RSA Canada
CSIO eXchange
Your e’s of doing business
The eXchange online forum is a central place
for CSIO members to connect, collaborate and
exchange. The forum provides members with
an opportunity to:
• Share knowledge on workflow issues and
exchange ideas that improve efficiencies in
the broker channel.
• Gain experience and diverse perspectives from
industry peers on current and emerging trends.
• Develop solutions that bring the industry
together to improve the competitiveness of
the broker channel.
Member feedback provided on the eXchange led
to the development of a new CSIO member tool
within weeks of launch.
“The eXchange has provided a
platform for all levels of our
industry to encourage ideas and
conversation. The responsiveness
and action taken by CSIO with ideas
and discussions raised has been both excellent
and productive, providing new tools and insights
into CSIO standards and solutions.”
– Carrie Will
EDI Coordinator
Intact Insurance
“It’s nice to be a part of a
group of key industry stakeholders
who not only work well together
to collaborate on consistent
workflows and implementation of
standards, but who are also committed to
the progress of the entire broker channel,
not just their own organization.”
– Sonia Atherley, Business Analyst Specialist
Northbridge Insurance
12 CSIO 2014 ANNUAL REPORT
ADVISORY SERVICES
Tools
Your e’s of doing business
CSIO released a number of tools and
resources to facilitate workflow and support
the implementation of technology standards
and solutions in the broker channel.
eDocs Savings Calculator
• Broker tool to determine the potential cost and time savings of eDocs adoption
• Development included substantial
collaboration with brokers to
determine variables and produce
accurate results
• Over $33 million in calculated
annual broker savings
“We’ve been using eDocs for a
year now, and the Calculator
really provided quantifiable
assurance that the technology
was delivering the savings
we expected.”
– Anne Carswell
Technical Services Manager
Darling Insurance
“The calculator was very easy
and intuitive to use. The numbers
I needed to plug in were simple
to obtain, and it provided me with
compelling results that enabled
me to see exactly how beneficial eDocs have
been to my brokerage.”
– Tracy McDonald, President
Lake-of-the-Woods Insurance
13 CSIO 2014 ANNUAL REPORT
ADVISORY SERVICES
EDI Assist
• Supports insurer and vendor
members in troubleshooting
• Fast, convenient validation of EDI
standards implementation
Auto & Hab Coverage Code Lookup
• Broker-focused tool for rapid
lookup of common coverage codes
• Reduces support calls to BMS
vendors and insurers
• Result of industry collaboration
on CSIO eXchange
Undelivered Mail Report
• Streamlined tool for insurers to
identify and resolve failed CSIOnet
messages
• Significant time savings
“The Undelivered Mail
Report has saved my
team a lot of time – often,
we can resolve issues
before brokers even
realize they’ve occurred.
Simply put, it’s simplified our workflow
and removed a lot of unnecessary
back-and-forth between us and
our business partners.”
– Cheryl MacKenzie
Senior Business Analyst
& EDI Coordinator
Aviva Canada Inc.
Standards Request Tool
• Up-to-date information on CSIO
Standards, maintenance and
enhancement requests
• Quick reference for insurer and
vendor members
eDOCS SAVINGS CALCULATOR
+
$
Mail & Courier Services
$
Scanning, Sorting, Shredding
Archiving & Storage
+
$
Disaster Recovery
Administration
+
S A V I N GS
CEO
BLOG
HOSTED ON
CANADIAN
UNDERWRITER
insBlogs
26
NEW
VIDEOS
15 CSIO 2014 ANNUAL REPORT
COMMUNICATIONS
OVER
OVER
10
,000
MINUTES
3,VIEWS
000
VIEWED
Communications
CSIO’s communications efforts aim to raise awareness and educate its
members on the benefits of leveraging technology in their organizations.
In 2014, CSIO delivered on many new and exciting activities, including:
• Launch of Twitter and LinkedIn accounts,
gaining over 600 followers in its first year
• Unveiling of new mobile website, offering
users an optimized browsing experience
• Enhanced branding to complement
the launch of Advisory Services
• Coordinated iconography to unite
CSIO resources and offerings
• Over 1,000 new member accounts on
CSIO.com, strengthening engagement
• CEO blog hosted on Canadian Underwriter
insBlogs, featuring topics on driverless cars,
drones used for assessing claims, wearable
technologies and more
• 26 new educational videos, with a total
viewing time of over 10,000 minutes
• 25 new informative articles profiling various
brokers published in provincial broker
magazines and nationally
• Live chat tool instantly connects members with
CSIO’s bilingual support team
• Launch of Advisory Centre series of practical,
“how-to” articles and white papers
– Education on topics such as eDocs,
Mobile Websites, eSignatures and eMail Security
“CSIO has done a great job at
producing high-quality educational
resources for our members. It’s
wonderful to have an industry
partner so committed to creating
a culture of engagement and technological
proactivity among brokers.”
– Brett Boadway
Director Broker Relations & Communications IBAO
16 CSIO 2014 ANNUAL REPORT
COMMUNICATIONS
78%
INCREASE
IN NEW
CSIONET
ACCOUNTS
OVER
2013
CSIOnet
Used by over 2,000 companies across Canada, CSIOnet quickly and
securely transmits policy data and eDocs between brokers and insurers.
In 2014, CSIOnet saw a significant increase in daily transaction volume
attributed to wider adoption among brokers and insurers, as well as the
increased use of eDocs.
• 79% increase in traffic to CSIOnet over 2013
• 78% increase in new accounts
“It can be challenging for
brokers to transact business
with multiple insurers, each
with their own portals, but
CSIO brings it all together with
industry standards such as EDI download
and eDocs. Our brokers who make the most
of these tools consistently report increased
efficiencies and an improved customer
experience.”
– Bryan Mo
Director of Personal Insurance Operations
RSA Canada
25,326,201
14,127,450
9,901,999
2012
2013
2014
CSIOnet TRANSACTIONS PER YEAR
17 CSIO 2014 ANNUAL REPORT
CSIOnet
CSIO
INDUSTRY
FORMS
DOWNLOADED
OVER
7,900
TIMES IN
2014
Industry Standards and Forms
CSIO Industry Standards and Forms encompass personal and commercial lines
and are at the core of our mandate to deliver workflow efficiencies and interoperability for the broker channel.
Working Groups
Industry Forms
Member participation is essential to the successful creation and maintenance of standards and
forms. CSIO working groups attract dedicated
volunteers from across the country, ensuring
that all members’ needs are identified and met.
CSIO works closely with its members in collaborative working groups to build and maintain its
robust library of over 100 personal and commercial lines forms. Some notable releases include:
Telematics
The CSIO telematics data standard allows information to be easily and uniformly transmitted
between multiple business partners, providing
considerable cost and efficiency savings for the
industry.
Earlier this year, CSIO delivered Phase 2 of the
data standard, adding the capacity to include
driving scores. With this capability, insurers
can provide quantitative assessments of their
customers’ driving habits.
XML & EDI Standards
CSIO industry forms downloaded over 7,900
times in 2014
Habitational Insurance Application
• Significant overhaul of this heavily used form
based on member feedback
Fuel Oil Tank Questionnaire
• Brand-new form developed in response to member requests
Revised Ontario Application for Automobile
Insurance (OAF1)
• Timely release to coincide with updated
requirements from the Financial Services
Commission of Ontario
CSIO follows an agile standards release process,
ensuring members benefit from frequent and
timely updates that align with evolving industry
requirements.
18 CSIO 2014 ANNUAL REPORT
INDUSTRY STANDARDS
& FORMS
“To stand still is to
fall behind. CSIO’s
commitment in 2015 and
beyond is to advance the
ease – and e’s – of doing
business for the collective
benefit of our industry.”
Centre for Study of Insurance Operations
110 Yonge Street, Suite 500
Toronto, ON M5C 1T4
(800) 463.2746
Centre d’étude de la pratique d’assurance
1155, blvd Robert-Bourassa, bureau 1305
Montreal, QC H3B 3A7
(877) 393.2372
[email protected]
csio.com