course directory

COURSE DIRECTORY (Winter 2013)
TOOLS FOR CHANGE PROJECTS
Introducing the course leaders
Catherine Heaney
Change Leader
Frimley Park Hospital
Cath has been working in the NHS for 12 years, after graduating from the University of London with an
honours degree in Psychology. She is an experienced change leader, with NHS roles spanning both community
and hospital-based healthcare settings.
In her role at Frimley, Cath takes a lead role in Organisation Development and works closely with service
managers and clinicians to enable them to make change happen. Her passion is facilitation, especially working
with multidisciplinary groups, and her approach is collaborative and inclusive.
Cath co-developed the “T4CP” training course for staff at Frimley to support them to deliver their own
improvement projects, through a mix of facilitation, mentoring and coaching. This is something she finds
particularly rewarding about her role.
Outside of work, Cath enjoys having fun with her 5-year-old daughter Grace and amongst their favourite
activities are dancing, reading and visiting the seaside, whatever the weather!
Philip Haynes
Director
Lean Health Management
Phil has worked in Healthcare for 9 years after spending 10 years developing Lean knowledge and skills in
automotive manufacturing. He enjoys working directly with people at all levels, supporting them in making a
difference in what they do.
He is an experienced coach and facilitator and has worked within the UK and internationally on many change
programmes. His engaging and collaborative approach helps builds a strong platform for success.
In the last two years, Phil has also been working with Forensic Crime Labs and within the Social Care sector,
delivering measurable and sustainable benefits.
Phil has a good sense of humour and is known for his ability to introduce an element of fun into activities!
Outside of work, Phil enjoys the opportunity to travel that his work brings. He is also looking forward to
starting a new (genuine) undertaking, Lean in Pubs.
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COURSE DIRECTORY (Winter 2013)
TOOLS FOR CHANGE PROJECTS
Introduction to the course directory
As part of the Tools for Change Projects course, all
students apply their learning to an improvement project
of their choice.
This directory provides a brief description of the projects,
who is running them and how they have applied
learning in to practice.
The directory is in order of those projects which are
completed first, followed by those that are currently in
progress.
There is also a selection of case studies giving a little
more detail about the projects and their leaders.
NB: This is a draft document and your feedback is
welcomed. Please contact [email protected] with your comments.
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COURSE DIRECTORY (Winter 2013)
Capacity Management
and Escalation
Project Description:
To have a defined, proven and sustainable
system of Trust wide capacity and escalation
management, that will maintain patient flow
through the Trust, incorporating flexibility to
deal with surges in demand
Mena Vallance
Katie-Jo Tripp
Applying the learning:
Process mapping
• Mapped the journey of a patient arriving by
ambulance to Emergency Department Majors,
identified areas of delay
What did you find the
most helpful about
T4CP?
“Helping me clarify
my project and the
planning I need to
do”
What did you find the
most helpful about
T4CP?
“A lot of information
given, did not feel
overloaded with info
due to the different
ways being
delivered”
COURSE STATUS:
PROJECT STATUS
On-going
Completed January 2013
Head of Nursing
Patient Access
Matron
Patient Access
Bleep 718
One step forward: Group
rehabilitation for fractured
neck of femur patients
Project Description:
To change the way staff on the trauma wards
look after and rehabilitate patients with NOF
fractures to improve patient care.
Thomas Ford
Ewa Barrows
Ward Manager
F4 Orthopaedics
Sister
F4 Orthopaedics
Applying the learning:
What did you find the
most helpful about
T4CP?
“Lean thinking,
project toolkit and
one-side template”
Comments about
T4CP?
“Very informative and
specific, thank you”
COURSE STATUS:
PROJECT STATUS
Completed Jan ‘13
Lean thinking, applying 5S
• Designing the rehabilitation programme on the
ward
Dot voting
• To include all members of the multidisciplinary
team on the ward
Process mapping
• Admission  pre-op  post-op  rehabilitation
Completed January 2013
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COURSE DIRECTORY (Winter 2013)
Improve the pathology
helpdesk; implement a
new informatics solution
Project Description:
To improve the helpdesk service we provide,
following recent service expansion.
Aims:
• To create a single point of contact in the
new helpdesk
• To give customers access to what they need
“there and then”
Applying the learning:
Project charter
• For communication and engagement
Thinking hats
• At a project meeting
COURSE STATUS:
Completed January 2013
Berni Mallo
Kelly Chilton
Business Manager
Pathology
Ext 4397
Client Liaison Officer
Pathology
Ext 2192
Feedback about
T4CP?
“Good, practical
usable information
and tools for our
project, thank you”
Feedback about
T4CP?
“Enjoyable course,
have made a big
task/project
achievable.
Thank you!”
PROJECT STATUS
On-going
Informatics training
interventions to improve
data quality
Project Description:
To improve data quality through user training
and generation of specific error reports
Aim: to reduce data error rate
David Brown
Gillian Barron
Informatics Training
Manager
Ext 3920
Higher Information
Analyst
Information
Applying the learning:
Feedback about
T4CP? “
Enjoyed the
presentation. Good
content made better
with real world
examples. Excellent!”
What did you find the
most helpful about
T4CP?
“Enjoyed hearing Dr
Hearn’s project talk,
because it was
motivating. Good to
hear these
approaches work
and her enthusiasm”
COURSE STATUS:
PROJECT STATUS
Completed Jan ‘13
Process mapping
• Mapped how error reports are generated and
actioned currently
Gemba walks
• To go and see how breach data captured and
users trained in this clinical system
Measurement for improvement
• Measured the number of breaches with a reason
reported
Completed January 2013
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COURSE DIRECTORY (Winter 2013)
Reducing Grade 2 Pressure
Ulcers acquired on F5
Project Description:
To improve patient care and quality by giving
harm free care and in the long term reducing
length of stay.
Aims - To reduce:
• ward acquired grade 2 pressure ulcers
• Reduce documentation
Applying the learning:
Process mapping
• Current processes for documenting pressure
ulcers
Dot voting
• Engage staff in what to tackle and how to
improve
Action planning
• To structure project activities
COURSE STATUS:
Completed April 2013
Emma Dean
Joanne Groves
Feedback about
T4CP?
“A great learning
environment, Cath &
Phil are a great
team”
What did you find the
most helpful about
T4CP?
“Being able to get
feedback and
guidance on our
project”
Sister
F5 Orthopaedics
PROJECT STATUS
Ward Manager
F5 Orthopaedics
Ext 6743
Completed Apr ‘13
Emergency department
dashboard for driving
quality improvement
Project Description:
To improve the ED patients’ pathway with
regards to quality, safety and effectiveness of
clinical care by monitoring a quality indicator
dashboard. To inform the consultants of ED
clinical performance.
Applying the learning:
Process mapping
• Helped to understand the different aspects of
what needed to be included in the project
Lean Thinking and waste
• ensuring the dashboard is fit for purpose, a
scheduled and easily accessible area for
everyone to avoid wasted time looking for the
dashboard, ensuring no duplication of reports.
COURSE STATUS:
Completed March 2013
Tracey Wright
Business Information
Analyst,
Innovation & Change
Kevin Percival
Symphony Systems
Manager,
Emergency Dept
Ext 3235
What did you find the most helpful about
T4CP?
“Variety, project tools and practical skills”
PROJECT STATUS
Phase 1 complete
Phase 2 in progress
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COURSE DIRECTORY (Winter 2013)
Improved patient
experience,
post-discharge
Project Description:
To improve the information patients are given
upon discharge.
Aims:
• The right person first time
• The right information first time
Phillipa Hooton
Vera Wakatama
Applying the learning:
What did you find the
most helpful about
T4CP?
“Team work / posters
/ hearing about other
people’s projects”
What did you find the
most helpful about
T4CP?
“Discussion with
others in groups.
Picking up on ideas,
suggestions which will
help with our project”
COURSE STATUS:
PROJECT STATUS
Completed May ‘13
Stakeholder analysis
• Who can influence the project and how
• Identifying a champion
Thinking hats
• Considering all the view points, and approaches
of different medical wards
Completed May 2013
Head of Nursing
Medicine
Ext 4479
Matron
Medicine
Improving patient
outpatient appointment
letters
Project Description:
To outsource outpatient appointment letters.
Aims:
• Remove manual handling of letters in
appointment teams
• Reduce the cost of mailing letters
• Improve the content of letters
Applying the learning:
Process mapping
• To understand how letters are currently prepared
Lean thinking
• To identify and remove waste
Stakeholder analysis and engagement
• Create project team, test new letter templates
COURSE STATUS:
Completed May 2013
Luke Hogan
Project Officer
Innovation and Change Team
How has T4CP supported your project?
“By ensuring I had a vision, aim and intended
outcomes, that I considered how to engage
people in the project and the different ways
people think. Enabled me to understand the
key measures of the project”
PROJECT STATUS
Completed May ‘13
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COURSE DIRECTORY (Winter 2013)
CASE STUDY: Medical Records Reconfiguration
Medical Records shared purpose: To accommodate an ever changing environment
to ensure an efficient service of storing, locating and providing patient medical
records to the right location at the right time.
Project problem:
Determine how the service can be improved in order to support
the increasing demands around patient care.
To focus on current process, structure, environment and staff
morale
The changes we made: New return to file procedure New reporting structure & staff
Prepping area refurbished Staff uniforms introduced
Project Outcomes:
Tools used: Process mapping
T4TP Journey:
Model for improvement
Five whys
Gemba walks
Interested?
For more information please
contact the project leaders:
Tracy Street,
Medical Records Manager
on x4359
Ian Winder, Deputy Medical
Records Manager
on x3925
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COURSE DIRECTORY (Winter 2013)
Occupational Therapy
Services (Readmissions)
Project Description:
To identify the causes of readmissions which
occur within 30 days of discharge and explore
innovative ways to improve patient flow and
ease winter pressures.”
Val Sharples
Tanya Trussler
Head of Occupational
Therapy
Ext 4421
Deputy Head of
Occupational Therapy
Applying the learning:
Feedback about
T4CP?
“Thought day 2 was
great, had an idea of
what the project
might be and really
good to get
feedback from the
others on the course.
Good tools on day 2”
Feedback about
T4CP?
“Excellent facilitation”
COURSE STATUS:
PROJECT STATUS
Completed May ‘13
Tools used:
• 5 Whys
• 7 Wastes
• LEAN
• Stakeholder analysis
Completed May 2013
Enhanced recovery from
planned orthopaedic
surgery: “discharge ticket
home”
Project Description:
To empower patients to assist in coordinating
their discharge process for planned hip and
knee operations.
Aim: To adapt and implement the “discharge
ticket home” approach developed in
Manchester
Arlene Bautista
Rosealeen Killick
Applying the learning:
Process mapping
• Current discharge planning process
Stakeholder analysis
• The role of the multidisciplinary team
Measurement for improvement
• Patient surveys, length of stay
What did you find the
most helpful about
T4CP?
“Project planning
tool; it is an easy
guide to formulate a
project”
What did you find the
most helpful about
T4CP?
“Practical ideas
about moving
forward with the
project”
COURSE STATUS:
PROJECT STATUS
Completed Jul ‘13
Completed July 2013
Ward Manager
F6 Orthopaedics
Ext 4388
Sister,
F6 Orthopaedics
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COURSE DIRECTORY (Winter 2013)
Developing a Catering
Lead Ward Meal Service
Project Description:
To look at the feasibility of the Catering
Department managing
a Ward Based
Catering Service
• Standardise the catering service Trust wide
• Align
staff
training
and develop
communications with the dieticians
Applying the learning:
Measurement for improvement
• Patient surveys and food waste
Process mapping
• Current meal choice collation and service
Stakeholder analysis
• Wards, nutrition specialists, catering
portering
COURSE STATUS:
Kevan Wallace
Nutrition Support Nurse
Medicine
Feedback about
T4CP?
“Looking forward to
getting going with the
project”
What did you find the
most helpful about
T4CP?
“Feel more
empowered to tackle
areas that need
change”
PROJECT STATUS
On-going
and
Completed October 2013
Claire Campbell
Catering Manager,
Catering
Ext 4831
Improving flow in
processing samples
Project Description:
To improve the flow of Microbiology samples
Shereen Johnston
Microbiologist,
Supervisor
Ext 6958
Manoj Koothur
Microbiologist,
Supervisor
Applying the learning:
Feedback about T4CP?
“We decided to work with Cath and Phil
through the Tools for [Change] course to
achieve continuous improvement. The
objectives were clearly stated from the start of
the course and I gained a greater knowledge
of quality and service improvement and its
appropriate use.
The trainers got the learning message across
by breaking everything down into simplified
sections. One great thing about the course is,
the instructor supports you throughout your
project and guides you, as a mentor”
COURSE STATUS:
PROJECT STATUS
Many tools applied to their project:
• Lean, value & waste, 6S
• Communication: Project charter, morning
huddle, voting buttons on email
• Process mapping
• Dot voting
• Gantt charts and action planning
• Measurement for improvement
Completed October 2013
Completed Oct ‘13
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COURSE DIRECTORY (Winter 2013)
CASE STUDY: Community Midwives Informatics
The shared purpose: To provide a booking appointment for pregnant women that
maximises direct patient care time, provides a clear written summary and instigates
prompt onward referral and care planning
Project problem:
To capture the complete maternity pathway electronically
Phase 1: Booking appointments in the community.
Baseline measure : 60 midwives filling in 300 forms, (2 sides of
A4 paper) = 60 batches of paperwork posted or driven to the
hospital office every month
The changes we made:
Analysed options Business case prepared, approved & funded Laptops purchased
& built Software finalised 60+ midwives trained Go live achieved on time
Project Outcomes:
Tools used: Process mapping
T4TP Journey:
Stakeholder analysis
Driver diagram
Action plans
Interested?
For more information please
contact the project leaders:
Adrienne Price,
Head of Midwifery on x4210
Vicky Curtis, IT Specialist
Midwife
on x6184
Also in project team:
Karen Jones, Community Midwives Matron
Becky Smith, Tracy Andrew – IT Midwives
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COURSE DIRECTORY (Winter 2013)
Implementing the
customer service strategy
Project Description:
To develop and implement a trust-wide
approach to improving customer service
Applying the learning:
Stakeholder analysis
PDSA cycles
Measurement for Improvement
Gemba walk : included designing a patient
shadowing toolkit to share with staff
COURSE STATUS:
Completed January 2014
Claire Quinn
Head of Learning &
Development
Ext 4209
Susan Cornish
Staff Development
Advisor
Feedback about T4CP?
“The study days provided focus and
protected time to work together on delivering
a strategic project”
PROJECT STATUS
Completed
ANRAP: Antenatal referrals
and booking process
Project Description:
To redesign admin processes following
community midwives bookings
live in to
Euroking system
Debbie Wilde
Midwifery Matron
Kathy Franks
Screening Specialist
Midwife
Chris Barlow
Admin Supervisor
(not pictured)
Applying the learning:
What did you find the
most helpful about
T4CP?
“The models
associated with lean
management”
What did you find the
most helpful about
T4CP?
“Feedback and
networking with other
departments”
COURSE STATUS:
PROJECT STATUS
Completed
Process mapping
Measurement for Improvement
Completed January 2014
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COURSE DIRECTORY (Winter 2013)
CASE STUDY: Blood Sciences turnaround time
The shared purpose: To provide results of diagnostic tests to the Emergency
Department, so that appropriate clinical decisions can be made.
Project problem to solve:
To improve turnaround time from a baseline of 78% within 1
hour, and the quality of samples
To reduce the number of phone calls received chasing up
the result
The changes we made: Buddying system in specimen reception
Urgent samples
colour coded 6 s carried out in urgent processing area Track master role standard
process getting rolled out Dedicated person for processing and monitoring urgents
Project Measures: Visual Management
Tools used: Process mapping
T4TP Journey:
Gemba walk
Visual Management
6S
Interested?
For more information please
contact the project leaders:
Linda Parambath,
Biochemist on x2112
Rachel Connolly,
Deputy Team Leader,
Biochemistry
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COURSE DIRECTORY (Winter 2013)
CASE STUDY: Initial 4 hours of acute stroke care
Shared purpose: To reduce disability and mortality in patients with confirmed strokes
by streamlining the initial four hours of acute stroke care
Project problem:
To determine where time can be saved when treating patients who arrive to the
Emergency Department with a suspected stroke so that thrombolysis is
administered within the gold standard time of 60 minutes and patients are
admitted directly to the Hyper Acute stroke Unit within four hours of arrival.
The change we are planning: New direct to CT pathway for suspected patients
arriving to the Emergency Department by Ambulance
Project Activities:
Course status: Project in progress, assessment presentation due January 2014
Tools applying for this project: Lean thinking Stakeholder analysis
Dot voting Gemba walks Elevator pitch
The group’s feedback so far:
From Alison’s perspective: “Motivated and eager to
get things moving. Feel we have the necessary
support and advice”
Tina’s feedback about the study days: “Useful,
beneficial, good use of resources. Very good pack for
candidates”
Feedback from Chris about T4CP overall: “Very good
course for getting your teeth into a work-based
project for you and a colleague.
It introduces you to a wide variety of transformation
tools and gives you access to lots of resources for
ensuring your project is a success”
Process mapping
Interested?
For more information please
contact the project leaders:
Chris Barrett,
Stroke Data Analyst
on x 6114
Alison Machell,
ED Sister
Tina Sargeant,
Stroke Coordinator
on bleep 635
(not pictured)
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COURSE DIRECTORY (Winter 2013)
Developing an education
process for the critical care
team
Project Description:
To develop a standardised, effective induction
for critical care nurses
• Improve quality indicators
• Improve staff retention, vacancy and
sickness rates
• Achieve good staff and patient experience
Applying the learning:
Lean thinking – about who the customer is
Process mapping – to understand new starter
process
Model for Improvement
Stakeholder Analysis
COURSE STATUS:
Completed January 2014
Sharon Burfield
Sister
Critical Care Unit
Ext 4146
Feedback about T4CP?
“Very well run, excellent setting and
entertaining”
PROJECT STATUS
Completed
Voice-activated digital
dictation Phase 1
Project Description:
To support the delivery of the Informatics
Health Strategy with a particular focus on
streamlining the process from outpatient clinic
 dictation  document  GP Practice.
Aim: To standardise the turnaround times of
clinic letters to improve patient care through
the delivery of same day clinic and referrals
letters
Linda Rawlins
Sandra Barrett
Applying the learning:
What did you find the
most helpful about
T4CP?
“Liked the videos and
references to
practical examples”
Feedback about
T4CP?
“Feeling
empowered”
COURSE STATUS:
PROJECT STATUS
Process Mapping
Stakeholder Analysis
Five Whys
Thinking Hats
Completed January 2014
Asst Project Manager,
Informatics
Ext 3915
Secretary,
Breast team
Ext 4160
On-going
Page 15
COURSE DIRECTORY (Winter 2013)
Improving ward-based
phlebotomy services
Project Description:
To investigate and improve the turnaround of
phlebotomy in the ward environment
Leanne Eveson
Phylip Scott
SHO / FY2 doctor
Emergency Department
Ext 3125
Applying the learning:
What did you find
most helpful about
T4CP? “Dedicated
time slot for discussion
of project. Very well
run, thank you”
What did you find most
helpful about T4CP?
“Brainstorming / blue
sky thinking each
other’s projects”
COURSE STATUS:
PROJECT STATUS
Assessment presentation due in May 2014
Assessment May 2014
FY1 Doctor
General Surgery
On-going
CT requesting for
pulmonary embolism
Project Description:
To follow up audit about CT requesting and
pulmonary embolism.
Applying the learning:
Assessment presentation due in May 2014
COURSE STATUS:
Assessment May 2014
Prash Menon
FY2, GP Trainee
What did you find the most helpful about
T4CP? “Feedback on my poster helped me
decide what to do next”
PROJECT STATUS
On-going
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COURSE DIRECTORY (Winter 2013)
Care Assistants
Apprenticeship
Programme
Project Description:
To standardise the care assistant roles across
the trust and develop an apprenticeship
programme
Applying the learning:
Assessment presentation due in May 2014
COURSE STATUS:
Assessment May 2014
Nikki Morgan
Practice Development Nurse,
Corporate Nursing
Ext 6967
Feedback about T4CP?
“A lot to take in but lots of tools that can help
and move things forward”
PROJECT STATUS
On-going
Easy IT project
Project Description:
To trial the use of virtual desktop devices and
single sign on technology, before acting as
clinical champion in the trust-wide roll out of
this new technology
Jonathan Hern
Mohan Radja
Consultant Surgeon,
ENT
Ext 4015
Associate Specialist,
ENT
Applying the learning:
What did you find the
most helpful about
T4CP?
“Concepts and info
about leadership”
What did you find the
most helpful about
T4CP?
“Informal discussion
about own project.
Interactive sessions”
COURSE STATUS:
PROJECT STATUS
On-going
Assessment presentation due in May 2014
Assessment May 2014
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COURSE DIRECTORY (Winter 2013)
Introducing sucrose
as pain relief in the
Special Care Baby Unit
Project Description:
To introduce sucrose as pain relief in the
Special Care Baby Unit
Geraldine Banfield
Hayley Cooles
Applying the learning:
What did you find the
most helpful about
T4CP?
“Structure to suit
different projects.
Good focused
feedback”
What did you find the
most helpful about
T4CP?
“Gaining knowledge
of new tools to help
implement project”
COURSE STATUS:
PROJECT STATUS
On-going
Assessment presentation due in May 2014
Assessment May 2014
Practice Development
Nurse, Neonatal Unit,
Ext 4357
Sister
Neonatal Unit
Page 18
COURSE DIRECTORY (Winter 2013)
Correct Patient Zoning
Project Description:
Patients are admitted to beds in the
wrong areas. This project aims to ensure
that the right patients are in beds in
appropriate areas (i.e. where nurses have
to appropriate skills to look after them)
first time.
Dawn
Hurley
Ward
Manager
Short Stay
Surgery
x3216
Judith
Duguid
Ward
Manager
Cystic
Fibrosis Unit
x4597
Suzy
Armstrong
Ward
Manager
F8 (Surgery
& Vascular)
X4507
Zoe
DawsonCouper
Ward
Manager
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
Communication
Project Description:
There are problems of missing information
and
subsequent
delays
following
handover of patient care, from one nurse
to the next nurse caring for them.
This project aims to improve the
communication between nurses at
handover and actively involve the
patient in the process
Becky
Khalil
Ward Manager
F11
(Gynaecology)
x4216
Sarah
Bowyer
Ward Manager
G1
x6277
Bleep 611
Sharon
Bartlett
Ward Manager
F10
x2524
Bleep 717
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
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COURSE DIRECTORY (Winter 2013)
Discharges
Project Description:
There is a problem with communication
around discharge, which means that the
process does not always run smoothly.
The
communication
problems
are
between the clinical teams, the patient
and the families.
The project aims to understand the issues
with discharge communication and what
can be done to facilitate smoother
discharge.
Corrin
Sheldrake
Ward Manager
G2
(Care of the
Elderly)
x4925
Maria
Lopez
Ward Manager
G3
(Stroke Unit)
x4039
Sarah
Fotheringham
Ward Manager
F2
(Medicine)
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
Drug Errors
Project Description:
There is a trust wide increase in drug errors
on performance dash boards and a
focus to reduce drug errors on ward
specifically those due to interruptions. The
project aims to understand and address
the
interruptions
to
drug
rounds,
specifically concerning “self interruptions”
Aine Pope
Ward Manager
Parkside
(from 13/01/2014)
Heather O’Connor
Ward Manager
F3 (Endocrine)
x4760
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
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COURSE DIRECTORY (Winter 2013)
Education;
Cardiology
Project Description:
There is variation in the type and level of
training that nurses receive on G9/CCU.
Therefore different levels of nurses report
varying levels of knowledge and
competence.
The project aims to provide training to
Band 5 nurses to develop their
knowledge, skills and confidence, and to
improve job satisfaction and staff
retention.
Andrea Lavous
Ward Manager
Cardiac Care Unit
x4682
Steph Murray
Ward Manager
G9 (Cardiac Step-down)
x6673
Bleep 056
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
Education;
Orthopaedics
Project Description:
There is a lack of training in specialist skills
in Orthopaedics being provided to ward
nurses. This has an impact on staff
engagement and retention rates.
This project aims to improve the training
available to ward nurses to develop more
specialist skills in nursing patients with
Orthopaedic conditions.
Joanne Groves
Ward Manager
F5 (Orthopaedics)
x2420
Tom Ford
Ward Manager
F4 (Orthopaedics)
x2420
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
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COURSE DIRECTORY (Winter 2013)
Readmissions
Project Description:
Approximately every 5th surgical patient
is re-admitted. The pathways for
appropriately reviewing surgical patients
are unclear. Discharge information
provided to patients is inconsistent. This
project aims to address these problems
in order to reduce readmission rates and
improve patient experience
Arlene
Bautista
Ward
Manager
F6 (Elective
Orthopaedi
cs)
Joanne
Oakley
Ward
Manager
F7 (Surgery
& Urology)
x2507
Marvin
Putal
Ward
Manager
MAU
x3192
Victoria
Murray
Ward
Manager
SAU
x6163
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
Staff breaks
Project Description:
Staff are not taking their rest breaks, or
are taking them later than planned. This
impacts both on the staff and on the
safety of the patient environment. This
project aims to ensure staff take their
breaks at the appropriate times, in order
to continuously deliver a safe patient
environment
Philippa Dibley
Ward Manager
ADU
x4049
x4089
Zoe Freeman
Ward Manager
ITU
Applying the learning:
TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS:
Assessment June 2014
PROJECT STATUS
On-going
Page 22
COURSE DIRECTORY (Winter 2013)
INDEX: by First Names, A - L
Page
Adrienne Price
Community midwives informatics
11
Aine Pope
Drug errors
20
Alison Machell
Initial 4 hours of acute stroke care
14
Andrea Lavous
Education; Cardiology
21
Arlene Bautista
Enhanced recovery in Orthopaedics: "discharge ticket home"
Arlene Bautista
Readmissions
22
Becky Khalil
Communication
19
Berni Mallo
Review and Improve SPS Pathology Telephone Helpdesk
Chris Barlow
Admin process redesign following community midwives bookings in Euroking
12
Chris Barrett
Initial 4 hours of acute stroke care
14
Claire Campbell
Ward-based catering services team
10
Claire Quinn
Implementing the customer service strategy
12
Corrin Sheldrake
Discharges
20
David Brown
Informatics training interventions to improve data quality
Dawn Hurley
Correct Patient Zoning
19
Debbie Wilde
Admin process redesign following community midwives bookings in Euroking
12
Emma Dean
Pressure ulcer prevention on an orthopaedic ward
6
Ewa Barrows
One step forward, group rehab on ward for #NOF patients
4
Geraldine Banfield
Introducing sucrose as pain relief in SCBU
Gill Barron
Improving Data Quality
Hayley Cooles
Introducing sucrose as pain relief in SCBU
18
Heather O'Connor
Drug errors
20
Ian Winder
Medical Records reconfiguration
8
Jo Groves
Pressure ulcer prevention on an orthopaedic ward
6
Jo Groves
Education in Orthopaedics
21
Jo Oakley
Readmissions
22
Jonathan Hern
Easy IT Project
17
Judith Duguid
Correct Patient Zoning
19
Karen Jones
Community midwives informatics
11
Kathy Franks
Admin process redesign following community midwives bookings in Euroking
12
Katie Tripp
Capacity Management and Escalation
4
Kelly Chilton
Review and Improve SPS Pathology Telephone Helpdesk
5
Kevan Wallace
Ward-based catering services team
Kevin Percival
ED quality dashboard
Leanne Eveson
Improving ward-based phlebotomy services
16
Linda Parambath
Improving flow in processing samples
13
Linda Rawlins
Initial phase of Voice-Activated Digital Dictation project
15
Luke Hogan
Outsourcing outpatient letters
9
5
5
18
5
10
6
7
Page 23
COURSE DIRECTORY (Winter 2013)
INDEX: by First Names, M - Z
Page
Manoj Koothur
Improving flow in processing samples
10
Maria Lopez
Discharges
20
Marvin Putal
Readmissions
22
Mena Vallance
Capacity Management and Escalation
Mohan Radja
Easy IT Project
17
Nikki Morgan
Care Assistants Apprenticeship Programme
17
Phil Hooton
Improve nurse communication post-discharge
Philippa Dibley
Staff breaks
22
Phylip Scott
Triage and waiting in Emergency Department
16
Prash Menon
CT requesting for pulmonary Embolism
16
Rachel Connelly
Improving flow in processing samples
13
Ray Vincent
Care Assistants Apprenticeship Programme
17
Rebecca Smith
Community midwives informatics
11
Rosealeen Killick
Enhanced recovery in Orthopaedics: "discharge ticket home"
Sandra Barrett
Initial phase of Voice-Activated Digital Dictation project
15
Sarah Bowyer
Communication
19
Sarah Fotheringham
Discharges
20
Sharon Bartlett
Communication
19
Sharon Burfield
A new process to meet the practice development needs of critical care nurses
15
Shereen Johnston
Improving flow in processing samples
10
Stephanie Murray
Education: Cardiology
21
Susan Cornish
Implementing the customer service strategy
12
Suzy Armstrong
Correct Patient Zoning
19
Tanya Trussler
Occupational Therapy Services (Readmissions)
Tina Sargeant
Initial 4 hours of acute stroke care
Tom Ford
One step forward, group rehab on ward for #NOF patients
Tom Ford
Education in Orthopaedics
Tracey Wright
Emergency department data dashboard for driving quality improvement
Tracy Andrew
Community midwives informatics
11
Tracy Street
Medical Records reconfiguration
8
Val Sharples
Occupational Therapy Services (Readmissions)
9
Vera Wakatama
Improve nurse communication post-discharge
7
Vicky Curtis
Community midwives informatics
11
Victoria Murray
Readmissions
22
Zoe Dawson-Cooper
Correct Patient Zoning
19
Zoe Freeman
Staff breaks
22
4
7
9
9
14
4
21
6
20140218 T4CP course directory WINTER 2013 vDoOD
Page 24