LabTech 2011.2 Upgrade

Transcription

LabTech
LABT ECH 2011.2 UPGRA DE ............................................................................................................................................................................................................................................................................................................................................................1
Overview ............................................................................................................................. 1
What Version Should I Be Using? ...................................................................................... 1
Important: Read Before you Upgrade ................................................................................ 1
Upgrading LabTech 2011.1 to 2011.2 v41.202 ................................................................... 3
Patching 2011.2 v41.199 to v41.202 ................................................................................. 17
Document Revision History ............................................................................................. 17
Overview
This document is intended for current LabTech partners that are upgrading from
LabTech 2011.1 to LabTech 2011.2.
There are some major changes in 2011.2. Please read the LabTech 2011.2
Release Notes to find out about the new exciting features and what has changed.
If you are a new partner installing for the first time, please use the LabTech 2011.2
Installation Instructions. Otherwise, for existing partners refer to the following
section to determine what version you are currently on.
What Version Should I Be Using?
The current release of LabTech is 2011.2 v41.202. To determine what version you
are on, select Help > About from the Control Center.
If the Local Version Installed on the Server:

Is v41.189 or less, follow the instructions in the Upgrading LabTech 2011.1
to 2011.2 v41.202.
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Is v41.199, then follow the instructions in the Patching 2011.2 v41.199 to
v41.202.
Important: Read Before you Upgrade
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Some LabTech users have reported incompatibilities with the network probe
and some versions of AVG firewall/Internet security, which may result in the
AVG software suffering a critical failure. It is recommended that you disable
AVG firewalls on networks that are being probed. UPDATE: (4/26/11): AVG
has a new program update AVG Service Pack 1, which fixes this issue.
Update will be installed automatically during regular AVG updates. After the
update, the user interface will show AVG version 10.0.1321. You can also
download the update from the AVG website.
If your database is not on the c: drive of your LabTech server, you must
create a folder named labtech in the following location to ensure a smooth
upgrade:
C:\Program Files\LabTech\mysql\data
~ or ~
C:\Program Files x86\LabTech\mysql\data
27A.41.202.LabTech2011.2Upgrade
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New with .2, during upgrades: Monitors, Reports and Searches will no longer
appear in the installer. These files should be updated via the Marketplace.
When the database agent starts for the first time it will auto-convert all scripts
to the new script table.
There are port changes necessary with this release. Port forwarding to the
LabTech server, add ports 70-75UDP for the new tunnels and remove ports
3306, 5500, 5901.
Permission and exclusion groups provide a better way to provide
permissions to users. On upgrading all existing groups will be set as original
and will work as they did before, to allow time to transition into the new
system or keep it the way it was.
Patch installation reboot window and mode provide a separate configuration
for the reboot mode when installing patches and needing to reboot. The
changes to the window include the ability to set that the agent should issue a
reboot whenever a patch needs it no matter the time of day. For upgrades
the patch reboot window will be set to the existing reboot window so the
behavior will remain the same.
Plugin interface has changed, with many new interfaces added to support
custom inventories, command and configurations. There are new interfaces
to add tabs to additional areas of the Control Center and hooks in to the
user login and logout procedures. These changes mean all plugins created
with the earlier interfaces.dll will need to be recompiled to work 100%. Some
plugins will continue to work as they do now because they do not use any of
the changed functions.
Extract fields have been improved by adding them to groups and providing
default values. The search building using EDFs is much faster and less
resource intensive by reading tables with this data. Upgrades will not be
affected by default values as they do not exist, unless set. But searching on
EDFs in the Control Center might not show changes for up to 6 minutes.
This will not affect anything setup for automatic action as these tables are
refreshed before running.
Hardware inventory has changed from WMI-based to SMBIOS based. This
provides more detailed information about the core components of a system.
The searches for related fields have been expanded to include this new
information. Upgrades will not be affected by the search changes as all of the
old fields remain. The new hardware methods might produce different or
incomplete results if the SMBIOS information needs updated as WMI uses
tricks to get around these issues but provides less information.
Scripts underwent a major reformatting to handle the Marketplace, copy
protection, encryption and exportation. These changes mean nothing for 99%
of script writers unless you are modifying the scripts table directly. In these
cases you will have to change your code. Most reasons for these edits have
been fixed or improved to make direct edits unnecessary.
Template application has been changed to where the agent getting its
configuration will apply all templates assigned to groups they are a member
of regardless of whether they have an autojoin search. This makes templates
easier to follow and apply, reduces load on the server and makes templates
less prone to mistakes. Upgraders will only have to be concerned with
templates assigned to groups without autojoins as these templates will apply
now.
Web Control Center theme was redone to match the Client Portal and will
easier to use. Upgraders will not see this change as their site will continue to
use the older theme. You will have to manually edit the theme.inc to specify
the new one.
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LabTech
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Server installer has changed as all the upgrade choices have been removed.
This makes the updates less prone to mistakes and moves all updates to the
Marketplace. Upgraders will want to use the marketplace to update most
everything from searches to monitors. These updates will fix anything that
might have been broken, misconfigured or missing.
Agents will update immediately when the server is upgraded. It is
recommended to do your upgrade during off hours.
IMPORTANT: Due to the changes made in how hardware inventory is retrieved,
some values may change from what was recorded; therefore, showing false changes
because of the new data being reported.
Upgrading LabTech 2011.1 to 2011.2 v41.202
NOTE: If the Local Version Installed on the Server is v41.189 or earlier, follow
these instructions. If the Local Version Installed on the Server is v41.199, then
proceed to the Patching 2011.2 v41.199 to v41.202 section. To find out what
version you are on, select Help > About.
1. Read the Important Notes Regarding Update and Release Notes prior to
starting your upgrade.
2. Download the LabTechMSP_2011.2.exe.
3. Right-click on the LabTechMSP_2011 icon. Select Run as Administrator.
Figure 1: LabTech Installer
4. Click Yes to continue with the installation or No to cancel.
5. The Readme Information will display. Please read through this information
before continuing.
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Figure 2: Readme Information
6. Click Next to proceed. The installer will start to unpack the files. This will take a
few moments to complete. Be patient.
Figure 3: Unpacking Files
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LabTech
7. When it is complete, the LabTech License Validator will display to validate your
subscription. Your CDkey will automatically populate.
Figure 4: LabTech License Validator
8. Click Validate Subscription.
9. A notification will display telling you that your subscription has been confirmed.
Click OK to close this message box.
10. Click Continue. After a few moments, the Setup Wizard will display.
Figure 5: LabTech 2011 Setup Wizard
11. Click Next to continue.
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Figure 6: LabTech 2011 Information
Figure 7: License Agreement
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LabTech
13. Read the license agreement. Click on I Agree if you agree with the terms. Click
Next to continue with the installation.
Figure 8: Customer Information
14. Enter your name and your company name in the appropriate fields and click
Next.
15. You will be prompted to confirm the installation. Click Next. The installation
process will begin. After a few moments, you will see the following screen.
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Figure 9: Installing LabTech
You will note that the additional tabs are missing from the upgrade as compared to
previous releases. All updates have been moved to the Marketplace. You will want
to use the Marketplace to update most everything from searches to monitors. These
updates will fix anything that might have been broken, misconfigured or missing.
16. The CDKey will automatically populate with your existing license. It is not
necessary to validate the subscription again.
17. For advanced users, you can click on the Show Advanced Update Options.
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LabTech
Figure 10: Advanced Options
18. Select the appropriate options in the Update Data and Advanced Options
section. Please note that selecting any of these options will replace what is
currently on your system. The checked options are the recommended options.
19. Click on the Scripts tab.
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Figure 11: Scripts tab
IMPORTANT: By default, none of the scripts will be selected. This allows you to
update or import new items. If you update an item, any custom settings or changes
you have made in your system will be lost. Refer to the following table for action
explanations.
Table 1: Installation Action Explanations
Action
Description
Update
Indicates that this item has changed and if you
have made any changes or customizations to
these items in your system, these changes
and customizations will be lost when you
update. By default, the recommended items
to update are already checked. Only advanced
users should check additional items
Import
Indicates that it is a new item and will not
affect your current configuration. By default,
these are already checked.
Move Existing and Import
Indicates that it will move the existing by
changing the item ID of the current item in
your system and replace it with the original.
Add
Report tab only: Indicates a new report will
be added to your system.
Replace
Report tab only: Indicates a report will be
replaced with a new one.
20. Select the scripts to import and click on Update LabTech Server.
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LabTech
Various progress bars will display during the installation and will take several minutes
to complete. Once complete, you will see an Installation Complete window.
Figure 12: Installation Complete
21. Click Close to exit the LabTech installer. The next step is to install MySQL. The
installer package will lead you through this process.
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Figure 13: MySQL Setup Wizard
Figure 14: MySQL Connector Setup Wizard—Program Maintenance
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LabTech
23. Accept the default of Modify and click Next.
Figure 15: MySQL Connector Setup Wizard—Custom Setup
24. Do not change anything on this screen, just click Next.
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Figure 16: MySQL Connector Setup Wizard—Installation Settings
25. Click Install.
Figure 17: Wizard Completed
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LabTech
26. Click Finish. Once the LabTech and MySQL installation is complete the Login
screen and the LabTech Marketplace Notice will display as shown by the
following:
Figure 18: Marketplace Notice & Log In screen
The Marketplace scans for new and updated reports, plugins, definitions, searches,
dataviews and monitors. Since Monitors, Reports and Searches no longer appear in
the installer, these files should be updated via the Marketplace.
27. The LabTech Marketplace Notice prompts you to scan the LabTech installation
to check for any naming discrepancies between the installed system and the
Marketplace. This will not affect the functionality of the installed system. Select
Yes to start the Marketplace scan.
NOTE: You can also access the Marketplace in the Control Center by selecting
Tools > LabTech Marketplace.
28. The LabTech Marketplace will begin to scan.
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Figure 19: LabTech Marketplace Startup Check
When the Marketplace loads, you will see a screen similar to the following.
Figure 20: LabTech Marketplace
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LabTech
29. Highlight all of the new items and the desired updated items, right-click and
select Add Selected Items to Update Queue. These items should now appear
in the lower half of the screen. Be cautious when updating items that show ‘local
changes’ as this will overwrite your existing setup.
30. To install the new 2011.2 reports, select Reports. This will list all current, new
items and updates. Select all report items, including the ‘deprecated’ reports and
Add Selected Items to Update Queue.
FOR PARTNERS THAT HAVE CUSTOMIZED REPORTS: If you added a new
report or modified the GUID of an existing report then the Marketplace will not touch
the report unless you want to upload it to share with others. If you have made
changes to a report that has been deprecated, it will show up as having local
changes. If you update such a report, the Marketplace will prompt you about
overwriting your local changes. If you continue and update the report, it will be
reverted to the version of the report that was deprecated. The next time the
Marketplace runs it will show the report as having been deprecated, and a
subsequent update will append .old to the report file and will remove the row for the
report from the database. If you wish to keep your customizations for that report, do
not update it.
31. Click Update. This will add these new items to your system.
NOTE: For a full explanation and instructions on how to use the Marketplace,
please refer to the Marketplace documentation.
32. Your upgrade is complete. Log in to LabTech using your existing credentials.
33. Read the following regarding some important notes regarding the upgrade.
Patching 2011.2 v41.199 to v41.202
IMPORTANT: In order to upgrade to version 41.202, you must be on 2011.2
v41.199 or later. If you are on version 41.189 or earlier, then follow the instructions in
the Upgrading LabTech 2011.1 to 2011.2 v41.202 for the full upgrade.
1. Download the v41.202 build of LabTech.
2. Click Next on each screen.
Document Revision History
Date
Notes
10/04/2011
New for 2011.2
10/10/2011
Added additional note about agents updating during upgrade.
11/01/2011
Added additional section for v41.199
11/28/2011
Updated link for download to reflect complete 2011.2 build
(includes patch).
11/29/2011
Updated for .202
17

LabTech 2011.2 Upgrade

Transcription

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