September/October 2013

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Put a STOP
To Brake Controller
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Also:
The Missing Fuel Door ppaaggee 1144
RV Tires ppaaggee 1111
Winterizing Gensets ppaaggee 1133
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September/October
Brakes
5 Troubleshooting Integrated and
Aftermarket Brake Controllers
Tires
55 TTrroouubblleesshhoooottiinngg bbrraakkee
ccoonnttrroollleerrss
11 RV Tire Pressure
Generators
13 Cold Weather’s Coming — Time to
Winterize Gensets
1111 TThheeyy’’rree uunnddeerr pprreessssuurree
Top This!
14 The Devil is in the Details
Workshop CDs
15 Education Opportunities from RVDA’s
1133 W
Wiinntteerriizzee tthhoossee ggeennsseettss!!
2013 Convention/Expo
DEPARTMENTS
3
Board of Directors
4
From the Editor
18 New Products
20 Recalls
Certification
Page 17
1144 HHeeyy,, wwhheerree’’ss tthhee
ffuueell ccaapp??
THE MIKE MOLINO RV LEARNING CENTER BOARD OF DIRECTORS
Chairman
Jeff Pastore
Hartville RV Center Inc.
Hartville, OH
(330) 877-3500
[email protected]
Director
Director
Eleonore Hamm
RVDA of Canada
Richmond, BC
(604) 204-0559
[email protected]
Matthew Miller
Newmar Corporation
Nappanee, IN
(574) 773-2381
[email protected]
Vice Chairman
Dan Pearson
PleasureLand RV Center Inc.
St. Cloud, MN
(320) 251-7588
[email protected]
Director
Andy Heck
Alpin Haus
Amsterdam, NY
(518) 842-5900
[email protected]
Director
Russ Patton
Byerly RV Center
295 East 5th St.
Eureka, MO
(636) 938-2000
[email protected]
Secretary/Treasurer
Bill Koster
Protective
St. Louis, MO (636) 5365704
[email protected]
Director
Jeff Hirsch
Campers Inn of Kingston
Kingston, NH
(603) 642-5555
[email protected]
President
Phil Ingrassia, CAE
RVDA
Fairfax, VA (703)
591-7130
[email protected]
Director
Rick Horsey
Parkview RV Center
Smyrna, DE
(302) 653-6619
[email protected]
Director
Mick Ferkey
Greeneway Inc. (Route 66 Dealer)
Wisconsin Rapids, W I
(715) 325-5170
[email protected]
Director
Newt Kindlund
Kindlund Investments
Winter Park, FL
(407) 628-4211
[email protected]
Director
Darrel Friesen
All Seasons RV Center
Yuba City, CA
(530) 671-9070
[email protected]
Director
Steve Plemmons
Bill Plemmons RV W orld
Rural Hall, NC
(336) 377-2213
[email protected]
Director
Tom Stinnett
Tom Stinnett RV Freedom Center
Clarksville, IN
(812) 282-7718
[email protected]
Director
Brian W ilkins
Wilkins R.V. Inc.
Bath, NY
(607) 776-3103
[email protected]
Director
John McCluskey
Florida Outdoors RV Center
Stuart, FL
(772) 288-2221
[email protected]
The Mike Molino RV Learning Center Staff
Phil Ingrassia, CAE
RVDA Education Foundation President
Hank Fortune
Director of Finance
Julianne Ryder
Marketing Communications Specialist
Ronnie Hepp, CAE
Vice President for Administration
Jeff Kurowski
Director of Industry Relations
Liz Fleming
Education Coordinator
Karin Van Duyse
Chief, RV Learning Center
Isabel McGrath
Technician Certification Registrar
Tony Yerman
RV Service Consultant
Mary Anne Shreve
Editor
Julie Anna Newhouse
Marketing Manager
Trish Williams
Accounting Clerk
Chuck Boyd
Dealer Services Manager
Brett Richardson, Esq., CAE
Director of Legal & Regulatory Affairs
Page 3
FROM THE EDITOR
September/October 2013
The Devil’s in the Details
Welcome to RV Technician. This issue is
all about the details and how they can trip
us up. For example, nothing confuses
consumers and technicians alike more than
brake controllers, says contributing editor
Steve Savage. In his article, “The Essence
of Integrated and Aftermarket Brake
Controllers,” he discusses various problems
and misperceptions, including when
customers think something’s wrong with
their rig because they don’t understand how
controllers work.
Savage explains the types of controllers and
how they operate and discusses how to
track down the most frequently heard
customer complaints.
Sometimes it’s technicians who trip
themselves up over details. In this issue’s
“Top This!” by RVDA Service Consultant
Tony Yerman, you’ll read about a tech who
prided himself on his attention to detail—
R
until the day he was made painfully aware
of the limitations of relying solely on his own
memory.
Some of your customers may have already
taken to the road for warmer winter climes,
but others are putting their RVs to bed for
the season. Be sure to remind them of the
importance of proper winterization,
especially when it comes to the generator.
You’ll find a good checklist for preparing the
genset by contributing editor Alvaro
Camargo from Cummins Onan.
Keep in touch!
Mary Anne Shreve
Editor
3930 University Drive
Fairfax, VA 22030
[email protected]
(703) 591-7130 x117
RV Technician Advisory Group
Randy Biles, Pikes Peak Traveland Inc.
Tom Fribley, Fribley Technical Services Inc.
Ellen Kietzmann, Blue Ox
Gary Motley, Motley RV Repair
Steve Savage, Mobility RV Service
Tony Yerman, RV Service Consultant
Page 4
Brakes
The Essence of Integrated and Aftermarket Brake Controllers,
Plus Basic Steps in Troubleshooting
By Steve Savage
Nothing confuses consumers and
technicians more than complexity. And the
more magical something seems to be, the
more basic it actually is. Take brake
controllers, for example. Few things seem to
confuse consumers and technicians more.
If you’ve been in the business for a while,
you’ll recall that the earliest brake
controllers came from aftermarket suppliers.
The automobile manufacturers didn’t yet
offer them in their trucks, as is common
today. Some of the early aftermarket
controllers teed into the master brake
cylinder and activated towable brakes in
response to pressure on the brake pedal.
Others worked off a signal from the brake
pedal and were called either “timed” or
“inertia” controllers.
master cylinder, even if the pedal was
barely depressed, towable brakes continued
to ramp up, making for a herky-jerky
response from towable brakes in situations
requiring only light braking. This type of
controller still populates the shelves of many
dealerships and automotive stores and is
the least expensive type of brake controller.
The earliest inertia controllers responded to
the movement of the tow vehicle to control
current output to the trailer brakes. Relying
on a pendulum inside the controller as the
tow vehicle stopped, a pendulum swung
forward, allowing current to flow to towable
brakes. These controllers were sensitive to
mounting angle and were more complicated
to adjust for the average end users.
Advanced electronics in automotive braking
systems ended the use of aftermarket
systems that teed into the master cylinder,
until somewhat more recently when
automotive manufacturers’ introduced
“integrated” brake controllers and at least
one aftermarket manufacturer who also
offers a controller which tees to the master
cylinder.
Improvements were rapid with the
introduction of aftermarket controllers that
largely used advanced electronics that use
accelerometers to sync towable and tow
vehicle brakes, with a single aftermarket
manufacturer employing a pressure
transducer at the master cylinder. These
controllers offer major advantages over
earlier models. They are much less
sensitive to mounting angle and they are
extremely simple to adjust.
Timed controllers are very simple in
operation. Relying on a connection between
the brake pedal and the brake controller,
current to towable brakes increases in line
with the amount of time the brake pedal is
depressed. Unlike controllers teed to the
Also, truck manufacturers intro’d models
incorporating an onboard plug for
aftermarket controllers and then their own
“integrated brake controllers,” often referred
Page 5
to as IBCs or “integrated trailer brake
controller” ITCs.
So far, so good, right? Alas, I wish that were
the case. If it’s possible for something to
work too well, brake controllers may fall into
that category. With seamless integration it
was no longer possible for consumers to
feel the activation of their towable brakes,
making a strong argument for the necessity
of having a controller with an
understandable digital screen, which
provides feedback to the driver when
towable brakes are activated.
Here’s the most common complaint from
people new to towing who have an
integrated or high-end aftermarket
controller-“When I put on the brakes, my trailer brakes
aren’t working. I took my truck to the local
dealer and was told there was nothing
wrong with the truck. Then I went to the RV
dealer and was told there was nothing
wrong with my trailer. I don’t know what to
do.”
If the issue isn’t stopping ability but a simple
failure to understand how controllers work,
this is an excellent opportunity to spend
time educating your customer and possibly
moving him to a controller with a digital
read-out that provides reassurance all is
well with his rig. This comes, of course, after
verifying the brake controller is operational,
using a test box such as Tekonsha 6565
Current Monitor (mandatory for those
serious about troubleshooting controllers).
Page 6
Braking system emulator. With this tester, it’s
possible to test controller output without using
the towable system.
Another thing to consider, if your customer
was schooled in towing with timed brake
controllers, is to dial up the controller setting
to provide more boost when the brakes are
first applied; that should give more of the old
familiar feel of the trailer brakes holding
back the truck.
Several important points here: First, it’s
essential to verify that the truck controller is
working. Remember the golden rule, “Never
assume.” All technicians can make
mistakes, and I’ve seen several cases in
which consumers were told integrated
controllers were working that clearly were
not.
Second, simply listening at the trailer
wheels to hear the brakes engage isn’t
adequate to determine if the brakes are
working. You can hear out-of-adjustment
brakes activate even when they’re
incapable of stopping a trailer.
Third, severely mismatched truck/trailer
combinations can overpower braking ability.
Simply put, the new wave of “half-ton”
towables are not half-ton towable with all
half-ton trucks. A number of these new
trucks can pull a good deal of weight, but
stopping can be another issue!
What about instances in which there really
is a problem with the controller or trailer
brakes? Customers’ comments tend to
sound like this:
“The manual slide on my controller works
the trailer brakes. My brake pedal does not,
even with the controller set on high.”
What we know in this case is the
connections to the trailer are good and the
trailer brakes are working, because the
manual slide will stop the trailer. The next
step would be to plug in the test box and go
for a spin in the truck. The test box makes it
possible to see exactly what the controller is
putting out under varying stopping
conditions.
This scenario is typical when the consumer
has taken his truck to a truck dealership and
been told the integrated controller is
working, and the controller would be the
prime suspect. I seldom see this situation
with aftermarket controllers unless they’re
well past their prime. Additionally, in my
opinion, high-end aftermarket controllers
benefit from built-in diagnostics that surpass
that found in integrated controllers.
If a controller is integrated and I have
reason to believe it’s not working, I don’t go
beyond diagnosis and refer the owner back
to the appropriate truck dealership with a
written report of my findings.
Another frequent problem that I hear is the
following comment:
Page 7
“My brake controller indicates it’s working,
but even using the manual slide, I’m having
a hard time stopping.”
My first thought would be a truck/trailer
mismatch if the tow vehicle is lighter-duty or
the trailer is very large. The question here
is, “Should this tow vehicle, with a working
brake controller, be capable of stopping this
trailer?”
If the answer is yes, my next step is to plug
my tester into the seven-pin on the tow
vehicle and read the amperage output using
the manual slide. Remember--the brakes
won’t amp up using the brake pedal unless
the truck is decelerating. (Note: Some
trucks have to be moving over 5 mph for the
manual slide to work. Check the owner’s
manual when in doubt.) Three-amps-per
wheel, or close to it, would be typical. If I
have the right amperage on my test box, my
suspect would be brake adjustment or wear
at the trailer brakes. The electrical
components are doing their part, but the
mechanical components aren’t.
Above: Controller output using brake pedal
with truck static. Note that virtually no power
flows to the brakes when truck is sitting still.
Below: Emulator showing controller output
using manual slide.
Remember, with the seven-pin cord
unplugged, the trailer brakes working, and
power through the break-away switch, it will
be difficult or impossible to move the trailer,
since the brakes should be locked up tightly.
(Don’t forget to put the pin back in or you’ll
end up with a bundle of melted wires.)
Another common problem is a constant or
intermittent “no-trailer” warning on the digital
screen or an aftermarket controller that fails
to give a connected signal when the trailer
seven-pin cord is plugged in. This problem
usually comes with a customer comment
that “I cleaned all the contacts in the
receptacle on the truck and the cord,” or “I
just replaced the receptacle on the truck or
the cord on the trailer,” or “I added a
receptacle to the bed of my truck for my
new fifth wheel.”
What this message means is the controller
is hunting for the trailer brake circuit and
can’t find continuity. As you may suspect,
this is most often a connection issue and
secondarily a chafed lead on the wiring to
the trailer brakes. It can get confusing,
because the most common place for the
connection to break down is between the
seven-pin receptacle on the truck and the
seven-pin cord on the trailer
Frequently, maintenance focuses on the
truck’s seven-pin, but it fails to note the
back of the receptacle under the truck,
which is where corrosion is most common.
Repair here normally means replacing the
receptacle on the truck.
Damage on
back of sevenpin from water
and snow; note
deteriorated
grounding pin.
Page 8
Additional problem areas are “do-it-yourself”
installations of receptacles where scotch
clips are used on the truck harness to make
connections for the seven-pin or are used at
the existing seven-pin harness to make
connections for an additional seven-pin in
the truck bed. Scotch clips do poorly in
environments with vibration and moisture
and, in my opinion, should never be used
for brake system connections, except
temporarily or in an emergency. There are
connectors available that tee at the sevenpin on the truck, making the addition of a
seven-pin in the bed a plug-and-play
installation.
This is the pigtail that runs from the truck
harness to the seven-pin on the back of the
truck. Note where the previous do-it-yourselfers
used scotch chocks rather than the appropriate
wiring harness, leaving the door open to
broken connections for the next owner.
Close up of damaged wires
Lastly, there are cases in which someone
has replaced a seven-pin receptacle and
now all the lights come on at the same time,
or operating the turn signals or brakes
makes something happen that should not.
In my experience, this situation often arises
from one of two things. Either the installer
has gone online for a wiring diagram and
failed to recognize that the diagrams are
shown two ways--either looking at the back
or facing the seven-pin. Wiring from the
back using a front view or from the front
using a back view means things will not
work right.
is a chafed brake lead or a seven-pin plug
that’s getting weak. One thing that’s helpful
to eliminate the possibility of an intermittent
grounding issue is to simply use a jumper
cable and connect it between the tow
vehicle frame and the towable frame and
see if things improve.
The other mistake is to automatically wire
by color designation without verifying wire
function. Wire function should be verified
when making any modification or addition.
For example, when the turn signal is
activated, which wire goes “hot,” and so
forth.
In the “for what it’s worth” category, here are
my experiences.
It’s worth noting that as hydraulic systems
become more common with heavier fifth
wheels, not all controllers will work with
hydraulic systems. Consumers seem to
have gotten this message, but it’s
something to be aware of in cases where
things don’t seem to make sense.
Since connection problems are the most
common and can be intermittent, they’re the
hardest to troubleshoot and can lead to
unnecessary swapping out of good parts.
My troubleshooting sequence goes like this.
1. Using the manual slide, do I have power
“to and through” the receptacle on the
truck? That means it’s not enough to simply
check on the side of the receptacle where
the seven-pin plugs in.
1. Brake controllers are seldom the
problem when trailer brakes don’t
work. They are last on my list of
likely candidates when something is
amiss with trailer brakes. The liability
issue here is great, and the industry
has responded accordingly.
2. Integrated brake controllers are
more likely to confuse owners than
high-end aftermarket controllers.
3. Connections at the seven-pin are the
most common problem.
4. Confusion on the part of consumers
accounts for many complaints
regarding the adequacy of
controllers, particularly integrated
controllers.
3. Do I have power at the towable brakes?
In summary, simply telling a customer
there’s no problem with his trailer or fifth
wheel isn’t a complete diagnosis, and it
leaves the customer wondering what
to do next. It takes only a short time to verify
the tow vehicle’s brake controller and give
an explanation of how to proceed, if that’s
the issue.
Unfortunately, even in the best of situations,
intermittent “no trailer” warnings can be
maddening to diagnose because all it takes
It’s a billable service, it opens the door to
upselling to a better controller or additional
service work, and it demonstrates the
2. If I have power at the plug, do I have
power at the “J” box on the towable?
Page 9
superiority of RV technicians in an area in
which we should be the dominant players,
even when the next step is referral to a
truck dealership in the case of integrated
controllers.
Page 10
Steve Savage is a Master Certified RV
Technician, the owner/operator of Mobility RV
Service in Bristol, TN, and a member of the RV
Technician Advisory Group.
Safety
RV Tire Pressure
The RV Safety Education Foundation
Setting RV tires to the correct inflation
pressure is critical to optimum tire life, tire
performance, vehicle handling, and most
importantly, safety. Checking tire pressure
should be part of the servicing of every RV.
The important question: What pressure
should be used?
scales). It very seldom is; in fact, it’s not
uncommon for a difference of 1,000 pounds
or more to exist between sides on the same
axle. (CAT scales DO NOT recommend
trying to get off the side of scales to achieve
individual wheel position weights; see
www.cat.com).
Tire pressure should be based on the load
that the tire is carrying. This puts the tire in
the correct shape (profile), ensures that the
tire flexes properly, manages heat build-up,
and provides adequate carrying capacity
(strength) without sacrificing tire patch
(contact with the road).
RV dataplate
If tire load information is not available, then
the next best resource is the RV dataplate.
RV manufacturers are required to post a
recommended inflation pressure on the
dataplate; however, since they can only
assume that the owner will load the unit to
maximum weight, they have no choice but
to post tire pressures based on maximum
weight. The disadvantage of using this
source is that the owner may have the unit
loaded lightly, which will result in
overinflated tires. Overinflation results in a
harsh ride, poor tire wear, unstable handling
in wind and with passing vehicles, and
reduced tire patch, which reduces braking
effectiveness, especially on wet roads.
On the other hand, the owner may have the
unit loaded beyond Gross Vehicle Weight
Tire load information
If tire load information is available from
having weighed the unit by wheel position,
that data should be used by referring to the
tire manufacturer’s load/inflation tables.
The basic rule is that all tires on the same
axle are set to the same pressure, based on
the heaviest side. It’s not good practice to
weigh an RV by axle positions and assume
that the load is equal on both sides (trailers
are not able to separate their axles on axle
Page 11
Rating (GVWR) or an axle rating (GAWR),
in which case, using the dataplate pressure
will result in underinflation. Underinflation
results in poor tire wear, excessive tire
flexing, excessive heat build-up, and
eventual tire failure. Finally, using this
source does not take into consideration that
the RV may be loaded to a significantly
unbalanced condition, quite common in our
industry.
Tires can be set to the pressure indicated
on the sidewall if you lack tire load
information and confidence in the dataplate
information. This will result in achieving the
design load rating of the tire, but ignores all
of the factors discussed above and may not
assure optimum tire performance or safety.
The pressure indicated on the sidewall is
NOT the maximum pressure for the tire, but
is the pressure required to achieve the
maximum load rating of the tire.
Check pressure when tires are cold
Whatever pressure you choose, it must be
set when the tires are COLD. Cold means
that the tire is the same temperature as the
outside air, and has not heated up from
traveling. This means that you CANNOT
check tire pressures when a unit rolls into
the shop right off the road. NEVER reduce
Page 12
tire pressure of a warm tire just because it is
higher than the pressure indicated on the
sidewall. This is a normal condition. An
accurate tire gauge is essential!
The above relates primarily to motorhomes
and tow vehicles. RV trailer tires should
normally be set to the pressure indicated on
the sidewall unless it causes a severe over
inflation situation (20psi over recommended
inflation pressure to carry the load) often
referred to as the “Basketball effect.” If this
is the situation allow a 10-15psi safety
margin above the minimum required
inflation pressure this will help to resolve
ride quality problems or its causes.
Trailers squirm and weave as they
encounter cross winds, passing vehicles,
and road variations. All of this motion is
arrested by the tires, resulting in substantial
lateral forces that create heat and stress in
the tire. Having the maximum load capacity
will give the tire the best chance to survive
this environment.
For more information on tire inflation,
contact Walter Cannon at the RV Safety &
Education Foundation (321/453-7673), or at
[email protected].
Generators
Cold Weather’s Coming—Winterize RV Generators Now!
By Alvaro Camargo, Cummins Onan
stabilizer, run the
generator for 30 minutes
plus additional time
depending on the length
of the fuel line.
As your customers come in
for service throughout the
fall and winter, it's a good
idea to explain the
procedures they should
follow to keep their RV
generators ready for cold
weather. Providing
scheduled winter maintenance for your
customers is a great way to increase their
loyalty and build your business.
Next, take out the spark
plug or plugs and squirt
some fogging oil into the holes. If you can,
turn the generator over to get the oil evenly
distributed. Then reinstall the spark plug(s).
Remind customers that if they’re not
planning on being on the road this winter,
their generator needs some attention before
they put the RV away for the season.
Ideally, they should run the generator for
two hours monthly year round at a minimum
50 percent load. If that’s not possible, here’s
what a thorough winterizing should include.
Pests and insects are another thing to
consider. You could install one of those
ultrasonic pest control devices. Check the
product reviews; some seem to work much
better than others. A common low-tech
alternative is to put a box of mothballs next
to the unit. But be careful: mothballs can be
toxic to humans.
First, stabilize the generator’s fuel supply.
Without this step, a gummy residue called
fuel varnish can develop that can clog the
generator’s carburetor. Add a fuel
preservative and stabilizer; then run the unit
under load for 30 minutes plus 2 minutes for
every foot of fuel line from the fuel tank to
the generator. Doing this ensures that the
entire fuel system is properly treated.
Next, check all the screws, nuts, electrical
connections, fuel lines and exhaust system
for any things that need tightening or worn
items that should be replaced.
After warming up the generator engine,
drain the oil, replace the oil filter, and fill with
new oil. Use a fogging oil to prevent rust
damage caused by condensation. Fogging
deposits a film of oil that seals out moisture
to minimize rust damage to critical internal
engine components. As with the fuel
Page 13
Finally, disconnect the B+ terminal to
prevent accidental starting. If possible,
leave the RV plugged into shore power so
the RV house batteries can be maintained
by the RV's charger. If shore power is not
available, you may be able to remove the
RV’s house batteries to keep them fresh;
however, this is very difficult on some RVs.
That’s it! Now your RV generator will be
ready for next year’s adventures.
Top This!
Meticulous to a Fault
By Tony Yerman
This technician prided himself on his memory and attention to
detail—until the day he got his come-uppance.
A technician I had once who did our
collision repairs and final-detail work prided
himself on how meticulous he was.
Sometimes I would have to tell him that he
was, in fact, overdoing it a bit. But he would
always tell me that he knew what he was
doing and not to worry--he would make
mental notes of where everything was and
how it all went together. He didn’t really like
technology, and using my camera to take
before shots of the repair job was not an
option as far as he was concerned.
He said he’d gone to the gas station on the
way home and made a discovery that he
needed to bring to my attention. I called my
tech and asked him to join us.
His attention to detail would actually cost a
few extra hours on certain repair jobs. I told
him I thought he was overthinking some of
these repairs. “Maybe you should take
some pictures,” I would tell him. He didn’t
agree and continued doing things his way.
Then one day, something happened that
made him realize maybe I had a point.
It would have been an easy fix if he’d
remembered where he’d marked off the
opening.
We had just finished replacing a side wall
on a Class C motorhome. I had really talked
up my tech’s attention to detail--which had
taken a bit of extra time--to the customer.
The customer had inspected and approved
the repairs and left with the vehicle. But a
little while later, he was back with a smile on
his face.
Page 14
The customer asked the tech to take a look
at his gas cap. My supremely confident tech
stepped up and looked around the unit for
several minutes before realizing that, not
only had he not reinstalled the gas cap, he
also had forgotten the filler neck and the
fuel door.
Fortunately, we did know the vehicle
chassis layout and were able to remedy the
situation in short order.
The tech finally learned that details are
important and really do require a little more
than a person’s memory. So use whatever
technology you can to make sure you cover
the devil in the details.
Tony Yerman is RVDA’s service consultant.
He is a Master Certified Technician, an Ohio
repair specialist, and an RVTechnician
advisory group member. Contact him at
[email protected].
Order Multiple Sessions by Track on CD-ROM or Individual Sessions on Audio CDs
API Code
Track - Title / Presenter(s)
80-02-13 D/GM Track on 1 CD-ROM - Continued from Front,
three sessions below plus General Session Panel
34-02-13 Consolidating Back-Office Operations for
Multi-Location Dealer Groups ..Mercedes Hendricks
39-02-13 Luck is When Preparation Meets Opportunity ..Jim
Rogers
40-02-13 Online Reputation Management ..Peter Martin
81-02-13 Parts Track on 1 CD-ROM
All sessions below plus General Session Panel
05-02-13 Discover Hidden Profits in Your Parts Department ..
Mark De Lucia
11-02-13 Growing a Dealership with Parts, Accessories and
Service .. Gary McGugan
16-02-13 The Art of Successful Selling in the Parts
Department ..Michael Doyle
23-02-13 Creating a Winning Display: Turn Your Parts Display
into a Visual Experience ..Barry Siskind
26-02-13 “Rooftop” Measurements for Effective and Profitable
Fixed Operations ..Mike Nicholes
30-02-13 Stock the Right Part at the Right Time ..
Chuck Marzahn
36-02-13 A Day in the Life of a Successful Parts Manager ..
Mike Nicholes
43-02-13 Let’s Get Visual: Merchandising’s Secret
Weapons ..Linda Cahan
82-02-13 Rental Track on 1 CD-ROM
All sessions below plus General Session Panel
07-02-13 How to Comply with 20th Century Laws
in the 21st Century ..Leslie Pujo
08-02-13 Healthcare Reform: How to Get Ready Now ..
Kathryn Carlson
18-02-13 New Strategies for an Old Problem: Eliminating
Unrecoverable Vehicle Damages ..David E. Purinton
19-02-13 Still Surprised by Why People Do What They Do?..
David Spader
32-02-13 RV Rental Agreements ..Leslie Pujo
38-02-13 Panel Discussion: The Value of RV Rentals to Sales
and Service Departments ..Leslie Pujo, Scott Krenek,
Jim Rogers, Scott Jones
40-02-13 Online Reputation Management ..Peter Martin
Be sure to ask about our extensive “Digital Library”
of sessions recorded at previous RVDA Conventions
API Code
Track - Title / Presenter(s)
83-02-13 Sales Track on 1 CD-ROM
All sessions below plus General Session Panel
04-02-13 How to Close a Sale Easily with a WWW Customer
..Pierre Trudel
10-02-13 Digital Advertising that Reaches Today’s RV
Prospects ..Roger Vergara
15-02-13 Strategies to Double Your Show Results ..
Barry Siskind (2 Audio CDs)
22-02-13 How to Hire Your Next Top Sales Person ..
Kathryn Carlson
29-02-13 Execute Your Video Initiative Strategy: How to Apply
Innovative Video Techniques ..Mike DeLong
35-02-13 A Day in the Life of a Successful Sales Manager ..
Michael Rees
41-02-13 Advanced Business Communications ..Paul Webb
42-02-13 Selling Excellence - A Continuing Quest ..
Gary McGugan
84-02-13 Service Track on 1 CD-ROM
All sessions below plus General Session Panel
06-02-13 Inspection Processes & Tools for a Successful
Service Manager ..David Foco
12-02-13 Let’s Put the “P” Back in Service ..Jim Carr
24-02-13 How to Utilize Email Marketing to Increase Your Fixed
Ops Revenue ..Peter Martin
26-02-13 “Rooftop” Measurements for Effective and Profitable
Fixed Operations ..Mike Nicholes
31-02-13 Boomer Power: Meet the Best Buyers on the
Planet ..Linda Cahan
37-02-13 Customer Service or “Am I Selling?” ..Paul Webb
44-02-13 New Hires with a Customer Service Mindset ..
Ricardo Roman
85-02-13 Friday Track on 1 CD-ROM - Includes two sessions
below (Canadian Compliance sold separately)
45-02-13 ECOA Compliance 101: What You Need to Know
and Why You Need to Care About It ..Chip Zyvoloski
(2 Audio CDs)
46-02-13 CFPB Guidance and Rate Markups: Do You
Understand Your Roles and Responsibilities? ..
Chip Zyvoloski
47-02-13 Wednesday Canadian Compliance Session
Canada’s New Anti-Spam Law and What It Means for
Your Business ..Brian Bowman (Audio CD Only)
AudioPrint International, Inc.
1324 Seven Springs Blvd., # 327 * Trinity, FL 34655
Phone: 727.375.7154 / Fax: 727.375.7445 [email protected]
Certification How-to
It’s time to take the first step toward certification!
The RV technician certification process is just a click away. Visit
www.rvtechnician.com to learn more.
Step 1
Technician Certification Candidate: The candidate test is a basic orientation to the RV service technician
career. The training and test is available at no cost and is located at: http://www.rvst.org/Candidate/.
Step 2
Registered Technician: This test establishes that the technician is proficient in core knowledge areas
such as propane, basic electrical, fire & life safety, weight knowledge, and other technical skills.
Step 3
Select a Career Path
Traditional Certification: This test is designed to evaluate both the general and specific knowledge in 12
different areas--propane, electrical, plumbing, brakes, suspension, towing, appliances, generators,
hydraulics, interior, exterior, slide out systems and other technical skills.
Specialty Certifications: There are five certified specialist areas that make up the right path on the RV
Service Technician Career Ladder: body, chassis, electrical systems, appliances, and plumbing.
Each test focuses on the subject related to the specialty.
Page 17
New Products
Dometic SlideTopper Redesign
Dometic has
redesigned its
popular
SlideTopper, a
protective
awning that
keeps debris
from
accumulating
on top of
slide outs.
The new
product has
an updated,
modern aesthetic and a simplified
installation process, according to the
company. It uses the same holes for
replacement as the previous version—a
boost for OEM customers and RV service
centers. This is the first facelift for the
SlideTopper, which has been one of
Dometic’s most popular designs for more
than 15 years.
that hold up to the elements better than
non-hemmed or heat-welded.
A friction joint allows for rain dump and
provides added stability so arms don’t
need to be locked in place. An internal
gear box allows the awning to stop at any
point during extension or retraction.
Solera has been designed so that it can be
easily upgraded to power—there’s nothing
to disassemble.
Lippert StrapTek
StrapTek is a weight distribution product
that uses a ratchet winch and heavy-duty
polyester straps instead of traditional
chains and snap-up brackets, allowing
RVers to safely and easily adjust weight
distribution spring bars on travel trailers
with a standard socket wrench.
Solera Manual Awnings
Lippert’s Solera manual awning’s “hook
and turn” operation allows RVers to
expand and retract the awning easily. It’s
made of anti-mildew fabric with sewn hems
Page 18
Traditional chain systems can require
raising and lowering the tow vehicle with a
jack over and over to get the right tension.
StrapTek adjusts by simply tightening or
loosening the straps using a standard
socket wrench, saving time and energy.
StrapTek integrates easily with most
weight distribution hitch systems on the
market and is available in a fully integrated
OEM version as well as a “universal-fit”
aftermarket kit.
My Mini Golf for Kids of all Ages
My Mini Golf is entertaining for golfers and
non-golfers of all ages. It’s popular among
campers because it’s a high-quality,
durable product that can be played
outdoors and on any smooth surface, from
pavement to grass to dirt.
My Mini Golf is lightweight and portable,
and its pieces can be set up in an endless
number of combinations. My Mini Golf will
help improve the skills of both veteran
golfers and those new to the sport. The
game is the first and only portable
indoor/outdoor golf putting kit designed to
develop, improve or maintain golf putting
skills while also having fun. For
information, visit www.myminigolf.us.
Page 19
Tool Makes Snapping Canvas Easy
Experienced RV
owners know that
putting up and
removing canvas
isn't always an
easy task.
Canvas shrinks,
snaps corrode,
and aligning
snaps can
quickly become a two-person job. Shurhold
Industries' Top-Snapper canvas snap tool
takes the struggle out of snapping canvas.
It’s the only canvas snap tool that works on
both inside and outside snaps.
The Top-Snapper's two stainless steel
blades slip over the snap shoulder to snap
and align the snap halves. The longer blade
is ideal for fastening snaps from inside,
while the shorter blade is ideal for outside
snaps. Both blades work equally well to
unsnap the snaps without tearing or ripping
the canvas.
The Top-Snapper features a rubberized
handle for an easy grip and is backed by a
lifetime warranty. It even works on corroded
snaps and shrunken canvas.
Recalls
Note: For more information on
these and all federal recalls,
contact the National Highway
Traffic Safety Administration’s
Vehicle Safety Hotline at 1-888327-4236 (TTY 1-800-424-9153), or
go to www.safercar.gov.
which could lead to an increased risk of fire,
personal injury and property damage.
Dutchmen will notify owners, and dealers
will inspect and correct the installation of the
clamp, as needed, free of charge. Owners
may contact contact Dutchmen Customer
Service by calling 1-574-537-0700.
Dutchmen's recall number is 13-197.
Spartan Chassis Recall
Winnebago Child Seat Tether
Winnebago Industries Inc. is recalling
certain model year 2013-2014 Aspect and
Itasca Cambria (models 730C and 730J)
motorhomes, manufactured March 12,
2012, through May 31, 2013. The child seat
tether is mounted in an improper position.
This improper position does not allow the
child seat to be used properly and, in the
event of a crash, it will not allow the child
seat to properly protect the occupant, which
increases the risk of injury.
Winnebago will notify owners and dealers
and remove the child tether free of charge.
Owners may contact Winnebago at 1-800537-1885 or [email protected].
Dutchmen Fuel Clamp
Dutchmen Manufacturing is recalling certain
model year 2014 Voltage recreational
vehicles manufactured July 18, 2013,
through August 20, 2013. The vehicles may
not have the clamp installed correctly at the
generator fuel filter. Without a correctly
installed clamp, the fuel line may become
disconnected, resulting in a fuel leak,
Page 20
Spartan Motor Chassis Inc. is recalling
certain model year 2009-2012 MM, 20112014 K2, and 2010-2012 K3 motorhome
chassis. Due to contact with the steering
relay rod, the ABS modulator valve may
fracture, resulting in air not being applied to
the affected wheel end. This may increase
stopping distance of the vehicle or cause
the vehicle to pull to one side. Either
condition increases the risk of a crash.
Spartan will notify owners, and dealers will
reorient the ABS modulator valve and install
spacers for additional clearance, free of
charge. Owners may contact Spartan at 1517-543-6400.
Starcraft Tire Bracket
Starcraft RV Inc. is recalling certain model
year 2014 Comet camping trailers
manufactured September 18, 2012, through
May 6, 2013. The spare tire bracket
mounted on the rear wall is not secured
sufficiently and could detach. If the spare
tire bracket detaches from the vehicle while
it is being driven, it could become a road
hazard, increasing the risk of a vehicle
crash or injury.
Starcraft will notify owners, and dealers will
add a metal strap to secure the spare tire
bracket. Owners may contact Starcraft at 1800-945-4787.
Crossroads Activation Switch
Crossroads RV is recalling certain model
year 2012-2014 Redwood recreational
vehicles manufactured August 26, 2011,
through August 14, 2013. While the vehicle
is moving, shifting cargo may accidentally
activate the switch used to deploy the power
awning. The awning may unfurl
unexpectedly, increasing the risk of a crash.
Crossroads RV will notify owners, and
dealers will install a cover over the switches.
Owners may contact Crossroads RV by
email at [email protected], or by
phone at 1-855-226-7496.
Page 21
Recreation by Design Awning
Recreation by Design is recalling certain
model year 2013 Monte Carlo 35 SC FW,
37 PM, 37 SC, 40 SC FW, 43 SC FW, 44
PM, 44 SC, 44 SC FW, and 52 SC FW
travel trailers; North American 36 SC, and
44 PM travel trailers; and Royal Travel 39
SC, and 42 SC travel trailers. If the awning
installation sequence wasn’t completely
followed, the Dometic-brand awning motor
may become damaged, causing the awning
to unfurl unexpectedly while the trailer is at
rest or in motion, increasing the risk of injury
or a vehicle crash.
Recreation by Design will notify owners, and
Dometic will replace the motors. Owners
may contact Recreation by Design at 1-800999-1902 or Dometic at 1-888-447-0003 for
more information. Owners are being
instructed not to drive their vehicle until
repairs can be performed.
The Mike Molino RV Learning Center proudly recognizes these
CONTRIBUTORS
*Active donors are those who have contributed to the RV Learning Center since 07/01/12.
Received From
Contributed
07/01/12 10/17/13*
Total
Lifetime
Pledge
Last
Contribution
Received From
Contributed
07/01/12 10/17/13*
MAJOR GIFTS active donors* with cumulative donation or pledge of $25,000 or more
Newmar Corporation
$25,000 $260,000 01/29/13 Pan Pacific RV Centers, Inc.
$1,000
Bank of America Merrill Lynch
$5,000 $173,000 04/29/13 McClain's RV Superstore
$6,000
Protective
$21,595 $132,558 01/18/13 Ace Fogdall, Inc.
$2,000
Tom Stinnett Derby City RV
$500 $101,500 12/28/12 Pikes Peak Traveland
$1,000
PleasureLand RV Center, Inc.
$2,000
$86,350 10/22/12 RVAC
$5,000
Horsey Family Memorial Fund
$1,000
$69,000 07/01/13 Paul Evert’s RV Country, Inc.
$1,000
Bill & Kristen Fenech
$7,500
$57,500 07/09/13 Tiffin Motor Homes, Inc.
$2,500
Campers Inn of Kingston
$23,578
$56,000 10/08/13 Avalon RV Center, Inc.
$1,000
Ron & Lisa Fenech
$5,000
$55,000 08/27/13 Holiday World of Houston
$500
Byerly RV Center
$11,000
$47,000 07/08/13 Bill Plemmons RV World
$5,000
CHAMPIONS active donors* with a cumulative donation or pledge between $2,500 and $24,999
Reines RV Center, Inc.
$2,500
$24,525 12/19/12 Motley RV Repair
$1,000
Diversified Insurance Mgmt. Inc.
$2,200
$21,000 11/05/12 Curtis Trailers
$1,000
Earl Stoltzfus
$10,000
$20,000 08/30/13 American RV
$1,000
Wilkins R.V., Inc.
$1,500
$19,600 07/22/13 Circle K RV's, Inc.
$250
Greeneway, Inc. (Route 66 Dealer)
$5,250
$18,550 06/11/13 Burlington RV Superstore
$500
Rivers RV
$250
$17,600 05/31/13 Hayes RV Center
$300
Alpin Haus
$500
$17,500 06/21/13 Webster City RV, Inc.
$1,000
Butch Thomas
$1,000
$16,000 11/30/12 Madison RV Supercenter
$1,000
Hartville RV Center, Inc.
$1,000
$15,500 05/07/13 Minnesota RVDA
$5,000
MBA Insurance, Inc.
$1,000
$15,100 05/17/13 Camperland of Oklahoma, LLC
$500
Mike Molino
$500
$11,311 07/03/12 Topper’s Camping Center.
$500
Affinity RV Service Sales & Rentals
$2,000
$11,000 07/01/13 Myers RV Center, Inc.
$1,250
AIRXCEL - RV Group
$500
$11,000 06/06/13 J. D. Sanders, Inc.
$500
United States Warranty Corp.
$1,000
$10,250 04/12/13 United RV Center
$1,000
Little Dealer, Little Prices
$5,000
$10,050 01/23/13 Best Value RV Sales & Service
$1,000
$750
Great Lakes RVA
$10,000
$10,000 02/27/13 RV Outlet Mall
$500
Hemlock Hill RV Sales, Inc.
$639
$10,000 09/14/12 Alliance Coach, Inc.
$750
Rich & Sons Camper Sales
$2,000
$10,000 11/21/12 RCD Sales Company, Ltd.
LEADERS active donors* with a cumulative donation or pledge between $1,000 and $2,499
The Trail Center
$250
$2,350 10/16/13 Dinosaur Electronics
$500
Hilltop Trailer Sales, Inc.
$541
$2,122 06/11/13 Out of Doors Mart, Inc.
$500
Skyline RV & Home Sales, Inc.
$1,250
$1,500 06/14/13 Phil Ingrassia
$1,000
Noble RV, Inc.
$505
$1,405 06/21/13 Bill Mirrielees
$250
BENEFACTORS active donors* with a cumulative donation or pledge between $500 and $999
Schaap’s RV Traveland
$500
$850 10/16/13 Holiday Hour, Inc.
$100
Steinbring Motorcoach
$500
$750 11/21/12 Lindsey Reines
$500
Ronnie Hepp
$300
$625 08/24/12 Beckley's Camping Center
$250
Camp-Site RV
$205
$500 12/31/12
SUPPORTERS active donors* with a cumulative donation or pledge between $100 and $499
Bell Camper Sales
$200
$450 08/26/13 Happy Camping RV
$100
Foley RV Center
$250
$250 09/01/12 Mike Thompson’s RV Super Stores
$100
Kroubetz Lakeside Campers
$250
$250 12/02/11 John Peak
$100
Mayflower RV, Inc.
$250
$250 07/27/12 Amy Pennington
$100
Karin Van Duyse
$250
$250 10/25/12
ENDOWMENTS
Kindlund Family Scholarship
$270,000
Page 22
Total
Lifetime
Pledge
Last
Contribution
$41,500
$41,000
$39,100
$31,000
$31,000
$30,000
$28,500
$26,500
$25,500
$25,000
10/15/13
08/05/13
04/12/13
06/03/13
02/15/13
04/01/13
03/11/13
04/12/13
06/17/13
06/24/13
$9,075
$8,000
$6,925
$6,250
$5,500
$5,400
$5,100
$5,000
$5,000
$4,850
$3,500
$3,250
$3,000
$3,000
$2,750
$2,550
$2,500
$2,500
09/13/13
06/03/13
10/04/12
06/24/13
06/19/13
02/01/13
04/22/13
08/08/13
01/11/13
07/02/13
04/18/13
06/11/13
08/05/13
09/20/12
04/08/13
06/05/13
10/26/12
06/07/13
$1,250
$1,250
$1,000
$1,000
06/06/13
09/18/13
09/05/12
05/09/13
$500
$500
$500
03/20/13
12/19/12
06/06/13
$100
$100
$100
$100
10/19/12
08/12/13
10/03/13
11/30/12
10th Edition
Service Management Guide (Flat Rate Manual)
The expanded Service Management Guide offers over 100 pages of average work unit
times for the most basic service functions performed by competent RV technicians.
th

The 10 Edition of the Service Management Guide offers extensive
updates and additions provided by dealers, service managers, and
technicians.

It also offers all new Service Check Sheets that provide a valuable
reference for service managers and technicians.

It is a great tool for the service department when working with extended
service contracts.

The Service Management Guide is also available in CD-ROM.
The Service Management Guide is designed to provide reasonable guidance relative to the time required for competent
technicians to complete assigned tasks. It is an important part of the service management system, but it is not intended to
be the sole determinant of prices or rates charged in that sale of service.
Manual or CD-ROM: RVDA Members $164.95
Non-Members: $330.00
Manual and CD-ROM: RVDA Members $275.00
Non-Members: $550.00
Order Online at http://www.rvlearningcenter.com - prices are subject to change without notice
Order Form – 10th Edition Service Management Guide (Flat Rate Manual)
Name:____________________________________________________________________________________________
Company Name:___________________________________________________________________________________
Address:_________________________________________________________________________________________
City:__________________________________________State:________Zip Code:______________________________
Phone:___________________________________Fax:______________________E-mail:________________________
___RVDA Member
___Non-RVDA Member Manual - # of Copies:___ CD-ROM - # of Copies:____
Method of payment (Please check one)
___Check enclosed (Made Payable to The RVDA Education Foundation)
___Send an invoice (members only) Credit Card: __Visa __Master Card __American Express
Card Number:____________________________________________Expiration Date:___________________________
Name on Card:_____________________________________Signature:______________________________________
Billing Address:_________________________________________________________Billing Zip:_________________
Page 23
RVDA, 3930 University Dr, Fairfax, VA 22030 (703) 591-7130, Fax (703) 359-0152, Email: [email protected]
Online Training with FRVTA’s
DISTANCE LEARNING NETWORK
FRVTA – The Mike Molino RV Learning
Center Partnership
$995 per year for each dealership location.
Over 50 sessions available, 24 hours a
day, seven days a week, with full access
to training through July 31, 2014.
The DLN offers your dealership:
•
•
•
•
•
tion sections. Also included are manufacturer- and
supplier-specific advanced repair and troubleshooting
classes designed to upgrade technicians’ skills.
Completion of these classes qualifies for recertification hours. Classes are available 24/7
throughout the program year, providing
maximum flexibility.
• Service Writers/Advisors – This
three-hour program is valuable for both
new staff and experienced personnel
preparing for the RV Learning Center’s
Service Writer/Advisor certification.
Onsite training
Group training
No travel time or expenses
Self-determined pace
One fixed price of $995 for the
subscription term
• Greeters/Receptionists – This 50-minute
session is suitable for all employees who need
customer service skills. It includes a final exam and
certificate of completion.
The DLN offers online training for:
• RV Technicians – The certification prep course
helps technicians get ready for the certification exam. • Dealers/GMs – This program features important
Your subscription includes unlimited access to more
topics for management, including lemon laws, LP gas
than 50 training sessions, reviews, and test preparalicensing issues, and the federal Red Flags Rule.
DEALERSHIP REGISTRATION
Company Name: ____________________________________________________________________________________________
Address: ____________________________________________ City:________________________ State: ____ Zip: __________
Phone: ______________________________________________ Fax: __________________________________________________
Mentor Name: ________________________________________________________ Phone: ______________________________
E-mail (at dealership) : __________________________________________________ Fax: ________________________________
**High speed Internet access required. RVIA service textbooks not included**
_____ location(s) at $995 each = payment due: $__________________ (select payment method below)
PAYMENT METHOD
Note: prices are subject to change without notice. Complete lower section and mail or fax to:
Florida RV Trade Association, 10510 Gibsonton Drive, Riverview, FL 33578, (813) 741-0488, Fax: (813) 741-0688
q
PAY BY CHECK OR MONEY ORDER
q
PAY BY VISA OR MASTERCARD
Name on Credit Card: ______________________________________________________________________________________
Card Number:__________________________________________________ Security Code: _________ Expires: ____________
Card Billing Address: ________________________________ City:________________________ State: ____ Zip: __________
Card Holder Signature: ______________________________________________________________________________________
For more information, call (386) 754-4285 or go to https://www.fgc.edu/academics/occupational-programs/rv-institute/
Page 24
11/2013
RV Service Textbooks SUMMARIES & ORDER FORM Published by RVIA, Available through The RV Learning Center These RV textbooks help technicians increase their knowledge and understanding of the various
RV components and operating systems found in today’s RVs, and also prepares them for the new
testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14
volumes --written by RV service experts, and the Electricity Demystified text.
SAVE 3 0 % WHEN YOU ORDER A COMPLETE H A R D C O P Y O R C D ‐ R O M S E T ! See next page for details! Textbook Title Price Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their
structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace.
Summaries of industry codes and standards and RV technician job classifications are also included as well as basic
$19.95 information on using RV service manuals. Developing and demonstrating solid customer relations and record
keeping skills are also addressed.
# books Total $ RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests;
servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect- $49.95 ing AC and DC devices.
Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current
(DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power
supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise
explanations make it easy to understand the material.
$14.95 RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens. This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and
$39.95 replacing components; verifying range burners are not affected by operation of force air furnace or other appliances; and performing function test.
RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; inspecting and maintaining the piping system; performing propane system tests; purging and filling containers;
transferring propane from container to container; and burning off propane in a container.
$49.95 RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and
control system. This includes inspecting, maintaining and repairing generator components and verifying battery
voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.
RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct
spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; troubleshooting the sequence of operation, repair and replacement of various components; draining and flushing the
water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing
the water tank; and checking lines and valves for motor aide.
$39.95 Page 25
$39.95 RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing
fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and $39.95 inspecting, repairing and replacing waste holding tanks and drainage piping systems.
RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity,
pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage;
inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation;
repairing and replacing various furnace components; inspecting and correcting ducting and return air.
$39.95 RV Service Textbooks RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper
$39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive. Save almost $200 – Complete Book Set $382.00 TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY $574.25 RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators
$39.95 (manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas
pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling
unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests. RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units,
including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems. $39.95 RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check- ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach;
checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding
seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil,
filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive. RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems,
hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards. RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and
equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and
their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting
procedures. $39.95 ALSO AVAILABLE ON CD-ROM (NOTE: Electricity Demystified is NOT on the CD-ROM, but will be included in
hard copy format with your order.) $382.00 Price includes shipping and handling. Bulk rate available upon request for six or more individual text books and sets.
Total Amount Enclosed: $ Name:
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Mail this form to The RV Learning Center or fax to (703) 359-0152. For more information call (703) 591-7130 or visit our website at www.rvlearningcenter.com Card No.:
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Page 26
We offer more than products.
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RVDA
SINCEI99l'
When you work with Protective you offer customers more than
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