All In One Continuity Management Solution

BCM software
All In One Continuity
Management Solution
2
Sungard Availability Services
BCM software
1 All In One Continuity Management Solution
2 Rely on our strength
3 Choosing the right solutions for your
Information Availability needs
4 Networking Solutions – a backbone
for Information Availability
5 A selection of our customers
6 Award-winning information availability
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All In One Continuity
Management Solution
•Manage entire lifecycle with comprehensive
BC Programme Management
•Leverage automated BCM processes,
expert-generated guidance and
best practices
•Deploy flexible, modular options;
add functionality as organisation
needs evolve
•Use software solutions from the
trusted leader in BC/DR industry.
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1 All In One Continuity
Management Solution
2 Sungard AS’s Continuity
Management Solution
3 Why automate
continuity planning?
4 Planning and
analysis continued
5 Crisis management
6 Global support
“What impresses me
about Sungard is not
only do they stand
behind their product,
it feels like they stand
behind me. They
don’t just talk about
customer service,
they really provide it.”
Fortune 500 defence contractor
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Sungard Availability Services
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Sungard Availability Services’
Continuity Management Solution
As the risk of incidents increases and cost of IT
downtime escalates, the importance of effective
continuity planning becomes even more critical.
Customers, shareholders, and numerous regulatory
bodies demand that organisations have plans in place
to ensure recovery from any disruptionto operations.
Simply having a plan on the shelf is
not enough. Organisations today need
a plan they can trust, that integrates
seamlessly with the business, yet
can be easily modified online to
accommodate the evolving needs
of people and processes.
LDRPS
BIA
Professional
NotiFind
Incident
Manager
CONTINUITY
Management Solution
Vendor
Assessment
Risk
Assessment
Work Force
Assessment
This flexible platform can be
customised by adding software
modules as continuity management
requirements change over time.
Sungard AS’s Continuity
Management Solution (CMS)
leverages a common platform that
enables data consistency across
multiple planning, testing and
execution-management processes,
as well as standardised reporting.
5
1 All In One Continuity
Management Solution
2 Sungard AS’s Continuity
Management Solution
3 Why automate
continuity planning?
4 Planning and
analysis continued
5 Crisis management
6 Global support
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• Simplify user set up with
centralised security.
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ment
• Start with any module,
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• Save time with single
data entry
All for seamless automation
and management of business
continuity processes.
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“Organisations today
need a plan they
can trust.”
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Beyond the benefits of data integration,
CMS provides centralised and secure
access to individual modules. This
flexible solution can be customised
to fit your organisation’s specific
needs to support the full lifecycle
of business continuity management
(BCM). Building on the strength and
functionality of the core platform,
independent modules can be added
over time as the BCM requirements of
your company expand or change.
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Sungard Availability Services
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Why automate continuity planning?
Many companies still use word
processing software to house and
maintain continuity processes.
This approach generally can’t meet
the stringent requirements for
updating and maintaining plans. With
specialised planning software, your
return on investment (ROI) will not
just be considerable savings,
but also time and assurance.
Using standard business software to
manage your plans may not save you
money if you have to pay employees
for hours of word processing time that
can be accomplished in a fraction of the
time with the right planning software.
Moreover, BCM software contains expert
guides to make sure your plan meets
good practice(s) and is done right.
Business continuity plans need to
be ‘living’ documents and resources
that reflect ongoing changes in the
organisations they serve. Real time
revisions are best maintained in a
relational database with BCM software
designed specifically to perform
global changes and automate the
entire planning process.
In addition to a relational database,
BCM software provides:
•Flexibility to customise to the
requirements of company standards
•Simplicity for the plan
development process to integrate
with multiple plans
•Efficiency for plan maintenance
and activation.
Covering business impact analyses,
continuity planning, incident response,
and emergency notification, the BCM
suite of tools are feature-rich, easy
to use and implement, web-enabled,
and developed by industry experts.
Build and maintain plans with
the industry standard: LDRPS®
LDRPS® (Living Disaster Recovery
Planning System) provides essential
flexibility of plan design, data collection,
importing and exporting of data,
customisation, report generation, and
ongoing plan maintenance. It also guides
planners with built-in methodology, while
providing ample opportunity to customise
continuity programmes to match
individual preferences.
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“I am currently an LDRPS user and
it’s truly the best in the market. I’ve
evaluated a lot of different products
and the whole package is better than
any other in the industry. It’s easy
to use, includes everything I was
looking for, and is priced right.”
Financial Services Technology company
1 All In One Continuity
Management Solution
2 Sungard AS’s Continuity
Management Solution
3 Why automate
continuity planning?
4 Planning and
analysis continued
5 Crisis management
6 Global support
As experts in the BCM software
industry for over 20 years, we
have always created content and
good practices that follow our
customers’ needs.
>20
YEARS
MyCMS home page includes quick launch icons to licenced products,
system messages, and surveys or plans requiring attention
As experts in the BCM software industry They offer built-in methodology
and guidance based on years of
for over 20 years, we have always
research and development, and
created content and good practices that
prompt users to enter the most
follow our customers’ needs. In LDRPS,
relevant data to complete their plans.
we combined our expertise as continuity
Plan Navigators can be used in their
planning software designers with our
standard form or easily customised
consulting proficiency to develop a
to organisational needs.
tool that is easy to implement, and
offers familiar point-and-click features.
•Planning power and simplicity:
The same simple interface applies
Continuity planners have a lot on their
to all versions of LDRPS, simplifying
plate, so they need software that is
user training.
easy to understand and use. LDRPS
is smartly laid out and specifically
•Expert planning partner:
designed to follow logical planning
The heart of LDRPS is its Plan
steps. With a user-friendly graphical
Navigators –these interfaces are
interface, it uses a navigation tree
designed to assist users in reaching
and has a consistent look and feel
their planning objectives with
throughout the screens.
step-by-step instruction.
•Reporting capabilities: LDRPS
provides over 200 standard reports
that synthesise critical details about
employees, customers and vendors
needed in the case of a disruption.
And like Navigators, individual
users can customise their own
Crystal reports.
•Intelligent security: LDRPS security
options will protect confidential
plan information and filter it for your
intended audience. Many of the
standard security packages and
access filters can be customised,
enabling plans to keep pace with
organisational changes.
•Planning scope: LDRPS offers
the option to build general plans
(e.g., evacuation or crisis
management plans), or plans directed
to the recovery of core components
(processes, applications and
hardware).
•Map dependencies: LDRPS
provides a graphical representation
of the relationships between core
components, enabling planners to
easily identify dependencies within
the plan, and across the organisation.
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Sungard Availability Services
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Planning and analysis continued
Leverage expertly designed surveys
to gather plan information using
BIA Professional®
A business impact analysis provides
a clear view of an organisation’s
weaknesses and vulnerabilities.
The quality of the survey’s questions,
participants, and data dictate
the soundness of a business
continuity process.
BIA Professional® delivers a focused,
detailed picture of financial and
operational vulnerabilities, business
impacts, and recovery strategies –
all protected by powerful security
capabilities, on the web.
The software helps planners gather the
information they need to identify critical
business units and processes, the
impact of outages over time, and the
equipment necessary to recover.
This information can be used
independently for analysis, or it can
be integrated into LDRPS, saving
time, and ensuring consistency of data
across your entire programme.
• A strong start with the right
questions: With more than
55 expertly designed questions,
standard templates can be used
as is or customised.
• Intelligent survey control:
Question branching guides survey
participants to answer only questions
that are relevant, while question
validation guides recipients to
provide necessary information,
ensuring the integrity of results.
•Analysis and data presentation
simplified: The reporting
functionality of BIA Professional
simplifies analysis and presentation
of survey results. Users have
more than 150 standard reports to
analyse data from multiple angles,
or they can build custom reports to
dig deeper into specific responses.
Assessment and scoring
Identify threats to any location
with Risk Assessment
Continuity planning is not only about
recovering from disruption – it’s also
about providing organisations with the
knowledge of what could go wrong
and the potential business impact –
a requirement of many regulatory
bodies worldwide.
The Risk Assessment module
enables identification of technical,
human, natural, and proximityd risks
threatening any location, along with
the probability and potential impact of
specific risks.
• Customise site strategy:
Assessment findings account for each
location’s vulnerabilities to formulate
site-specific planning strategies.
9
1 All In One Continuity
Management Solution
2 Sungard AS’s Continuity
Management Solution
3 Why automate
continuity planning?
4 Planning and
analysis continued
5 Crisis management
6 Global support
A strong start with the right
questions: With more than
55 expertly designed questions,
standard templates can be used
as is or customised.
>55
•Satisfy regulations: Assessment
results serve as a foundation
for addressing regulations,
such as Bank of England / FSA,
Sarbanes-Oxley, and Basel-II.
• Make intelligent decisions:
A complete report showing the
probability and severity of threats
at all locations facilitates resource
prioritisation. Visual ratings organise
all findings based on probability,
potential impact, and an overall
‘risk score’ for each location to assist
the planning process.
•Minimise employee record
maintenance: Enable employees
to verify and update their
information online.
•Minimise vendor record
maintenance: Enable vendors to
verify and update information online,
including contract information.
•Minimise weakness in your
BCM: Identify reliances; align
corporate policies.
•Minimise weakness in the supply
chain: Identify services or suppliers
not in compliance.
•Identify and evaluate critical
personnel: Identify employees
with high impact rating.
•Centralise and supplement
Vendor Management Programme:
Collect and store vendor contracts
centrally; identify vendors with
low resilience and risk.
Assess and rate the resiliency
of your vendors and supply
chain with Vendor Assessment
Organisations recognise their supply
chain has become critical to the
operation of the business – and it’s
Whether the situation involves the major no longer acceptable to simply trust
that a vendor will be reliable during
loss of a facility, the failure of a critical
a disruption. A Vendor Assessment
business operation or a widespread
event such as a pandemic, a Work Force can help evaluate service providers’
or suppliers’ compliance with their
Assessment helps you evaluate your
continuity requirements.
critical personnel’s ability to respond to
disruptions, and use new recovery tools.
Determine employee readiness
with Work Force Assessment
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Sungard Availability Services
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Crisis management
1 All In One Continuity
Management Solution
2 Sungard AS’s Continuity
Management Solution
3 Why automate
continuity planning?
4 Planning and
analysis continued
5 Crisis management
Work through any
disruption you may
encounter with Incident
Manager® powered
by WebEOC®
6 Global support
•Incident display: MapTac™ displays
the evolving situation and enables
users to ‘publish’ a map, dispersion
model, digital photo, floor plan,
•Accurate: better management of
etc., from any map/GPS source or
communications during a crisis:
digital camera. The user can place
Features include conference call
markers, shapes, and labels on the
bridging, providing a direct patch into
map from a palette and share it with
conference calls; reporting, offering
When a disaster hits, gaining control
fellow users instantly through a Web
detailed progress reports on issues
of the situation is a critical objective on
browser. These icons can represent
such as employee safety; and polling
the path to recovery. An organisation’s
the incident scene, show the
to facilitate information gathering.
best bet is an effective Emergency
location of responding units, identify
Operations Centre (EOC), which
•Timely: Work with real-time data:
forces assigned to staging, display
coordinates information arriving by
NotiFind’s Message Centre offers
roadblocks, etc.
phone, e-mail, news reports, and other
multi-channel inbound and outbound
sources to help guide recovery efforts.
interactive communications with
Send and receive alerts
real-time reporting to help shorten
Instead of a room full of phones and
and access recovery
or prevent disruptions. A real-time
white boards, the ideal method for
tools when needed
readiness update provides additional
coordinating emergency response
protection, allowing employees to
is a virtual EOC, such as Incident
with NotiFind®
communicate vital information from
Manager® powered by WebEOC®.
A single outbound communication can
the field.
With the ability to escalate vital issues
be effective in many scenarios. But this
online, you can track recovery efforts
•Available: Provide peace of
remotely with the only command centre may not be enough in certain situations,
mind: NotiFind is backed by the
such as a pandemic outbreak that
automation software that integrates
Message Trust Guarantee ensuring
require
updates
and
access
to
virtualised
with LDRPS.
the notification network is always
desktop and telephony tools to be sent
available, with 99.99% uptime and
• Recover using a proven
at regular intervals to and from people
99.9% deliverability across the
methodology: Incident Manager
working from home.
entire network.
focuses on life safety, impact
NotiFind® is a communication tool
assessment, and recovery and
that does more than contact people –
restoration. These represent the
it gets responses. NotiFind enables
most important considerations in an
emergency – safety of people, status users to quickly contact key personnel,
of critical processes, and the ultimate deliver critical messages, and receive
important data.
goal of organisational recovery.
Hundreds of thousands of messages
• Respond faster with smarter
resources: Incident Manager offers can be sent per hour using the latest
communication technology. Driven by
a series of dashboard screens
the infrastructure of Varolii®, NotiFind
that display specific information
brings BCM to a new level in more than
and unfolding events that can be
180 countries worldwide.
escalated for attention. There are
more than 25 standard screens, and
users have the option to customise
and add more.
11
6
Global support
1 All In One Continuity
Management Solution
2 Sungard AS’s Continuity
Management Solution
3 Why automate
continuity planning?
4 Planning and
analysis continued
5 Crisis management
In addition to the most advanced planning software,
Sungard AS provides:
Flexible purchasing options
Whether through a perpetual licence,
On-Demand (Software as a Service),
or hosted at our secure data centre,
we have the options that best fit your
organisations’ investment needs.
Support
Sungard AS software support provides
more than answers and planning
advice 24/7. Our specialists also serve
as advocates, relaying customers’
enhancement requests to our project
managers and developers.
Training and Consultation
No one knows our products better
than our team of experienced trainers.
Sungard AS provides free training for an
unlimited number of customer personnel
at our India, UK and US facilities.
We also have consultants who are
experts in business continuity planning,
training, and testing to ensure that
businesses can meet their recovery
objectives. They bring practical
experience from working with
hundreds of customers of all
sizes and across industries.
User Events
We offer opportunities for current and
future customers to learn about our
solutions and the latest industry trends.
They include:
• Annual International User Group
Forum offering industry and
company-specific breakout sessions,
and various workshops.
•Regional User Groups (RUGs)
providing an opportunity to share
ideas with other customers and offer
feedback for product enhancements.
6 Global support
“LDRPS is a great
product and a
powerful tool.
It has enabled us
to consolidate and
coordinate our
planning efforts
on a global level.
We currently have
72 sites and 175
users that utilise
LDRPS with
good results.”
Semiconductor Manufacturing
Technology company
Sungard Availability Services provides
managed IT services, information
availability consulting services, business
continuity management software, and
disaster recovery services. To learn
more, visit www.sungardas.co.uk
or call 0800 143 413
EMEA Head Office:
Unit B Heathrow Corporate Park, Green
Lane, Hounslow, Middlesex TW4 6ER
+44 (0)800 143 413
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Trademark information
India
(+91) 20 673 10 400 www.sungardas.in
Sungard Availability Services is a trademark
of SunGard Data Systems Inc. or its affiliate
used under license. All other trade names
are trademarks or registered trademarks of
their respective holders.
Ireland
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© 2014 Sungard Availability Services,
all rights reserved. CHK-015 1213
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About Sungard Availability Services