Empowering HR - Houston Chapter of the American Payroll
Transcription
Empowering HR - Houston Chapter of the American Payroll
Empowering HR: Best Practices that Drive Value Across the Enterprise Jayson Saba, VP of Strategy – Ceridian U.S. @jaysonsaba © Ceridian Corporation. All rights reserved. About Jayson Saba VP of Strategy and HCM Analyst • Joined Ceridian in September 2011 • Prior to Ceridian, lead research analyst within the HCM practice at Aberdeen Group • At Fidelity (prior to Aberdeen) responsible for the launch of a major selfservice suite of employee benefit and retirement management solutions • Contributed to various industry publications including The Economist, HR Executive, HRO Today and Workforce Management • Bachelor’s degree in business administration from the University of New Hampshire ; MBA from the McCallum Graduate School at Bentley College © Ceridian Corporation. All rights reserved. Agenda • Business Context • Technology Differentiators • Best Practices • HR and Engagement • Key Takeaways and Recommendations © Ceridian Corporation. All rights reserved. External Pressures Driving HCM Investments © Ceridian Corporation. All rights reserved. Cautious Growth Efficiency Growth Growth Efficiency © Ceridian Corporation. All rights reserved. Easier Said than Done Profit Loss Revenue Loss Excessive labor cost due to overstaffing Poor service due to understaffing Optimized Labor Spend 35 30 25 20 15 10 5 0 Cost of Labor Demand Overstaffing Understaffing Meeting Demand Over 80% of U.S. struggles with the balance © Ceridian Corporation. All rights reserved. Internal Challenges Operations HR • Reduce manual Optimize deployment transactions • Improve employee engagement • Leverage the data © Ceridian Corporation. All rights reserved. Ensure compliance Metrics We Care About Operations • • • • HR Labor costs / Overtime Schedule accuracy Customer satisfaction Employee engagement • Compliance scores • Errors (payroll, timekeeping and accruals) • Manual transactions (number of inquiries or hours) • Employee retention © Ceridian Corporation. All rights reserved. Strategic Actions © Ceridian Corporation. All rights reserved. Automate, Automate, Automate © Ceridian Corporation. All rights reserved. Advantage of Automation “Workforce Management earns $7.88 for every $1” - Nucleus Research © Ceridian Corporation. All rights reserved. Impact on Compliance and Burden © Ceridian Corporation. All rights reserved. Impact of Integrating Timekeeping with Payroll © Ceridian Corporation. All rights reserved. Automating Scheduling Pays Off © Ceridian Corporation. All rights reserved. Accuracy Drives Business Outcomes © Ceridian Corporation. All rights reserved. Case Study 1 – Manual to Integrated Automation “One of the things Ceridian really helped us with was training, which was especially important for our rollout since we were making some cultural changes…was critical for our implementation’s success." – SVP of Finance and Controller • Lack of standardization among 26 locations • Over reliance on manual processes • No built-in regulatory compliance system • Too much time spent on tracking/ assigning fund/grant sources to hours worked Action • YMCA chose Ceridian Dayforce Workforce Management and implemented the built-in legal and regulatory monitoring systems. • Reduced overall labor by over 4,000 hours in one month. • Reduced payroll support by 2 FTEs. • Ensured YMCA if fully compliant with complex California labor laws and regulations. Results Challenge © Ceridian Corporation. All rights reserved. Case Study 2 – Disparate to Integrated “We were looking for a solution that was not only easy to install and use, but also provided us with the ability to better manage our workforce and gave us the kind of significant ROI other Ceridian customers have experienced.” – VP, Human Resources Action • Grew through acquisitions • Disparate legacy systems from different vendors • Lack of standardization • Heavy reliance on manual payroll processes • After a thorough review, Hoffmaster selected Ceridian Dayforce Workforce Management and eliminated the numerous disparate systems Challenge • One system of record that integrates WFM and Payroll • Best practices implemented across the company • Consistency • Ability to manage by data Results © Ceridian Corporation. All rights reserved. Maximizing the ROI in Technology with Best Practices © Ceridian Corporation. All rights reserved. Self-Service Tools are Differentiators © Ceridian Corporation. All rights reserved. Make Open Shifts Available for Employees © Ceridian Corporation. All rights reserved. WFM Self-Service Impacts Engagement © Ceridian Corporation. All rights reserved. WFM and Mobility © Ceridian Corporation. All rights reserved. Leverage “Float Pools” © Ceridian Corporation. All rights reserved. Process to Escalate Issues © Ceridian Corporation. All rights reserved. Integrate with Business Data © Ceridian Corporation. All rights reserved. “In God we trust…But all others bring data.” – Eric Schmidt, Google CEO 2001-2011 © Ceridian Corporation. All rights reserved. HR/Workforce Management and Employee Engagement © Ceridian Corporation. All rights reserved. What is it? © Ceridian Corporation. All rights reserved. Formal Employee Engagement Efforts Formal engagement strategy Best-in-Class Informal engagement strategy 43% Industry Average 40% 14% % 13% 42% 31% Laggard No engagement strategy 46% 23% 39% 25% 50% 75% Percentage of Respondents, n=438 100% Source: Aberdeen Group, July 2011 © Ceridian Corporation. All rights reserved. Engagement Drives Execution Source: Aberdeen Group, July 2011 © Ceridian Corporation. All rights reserved. Engagement for the Field Worker © Ceridian Corporation. All rights reserved. Best Buy Example © Ceridian Corporation. All rights reserved. Avnet Example – Aberdeen Research From 2004 – 2007 Engagement grew from 65% to 73% and Shareholder Value had 32 ¼% CAGR “For Avnet, as a service company in a service industry, nothing else matters if we don’t have high levels of employee engagement.” Steve Church, Chief Operations Excellence Officer © Ceridian Corporation. All rights reserved. Summing it Up Sound HR strategy is built on this foundation • Business data focused • Easy on Operations • Streamlined for HR © Ceridian Corporation. All rights reserved. Summing it Up Accurate payroll Accurate schedules factors that drive employee engagement Analytics Defined issue escalation Self-service © Ceridian Corporation. All rights reserved. Recommendations • Formalize processes • Automate • Integrate • Leverage the data • Outsource when it makes sense • Empower employees (including HR, Finance and Ops) • Manage the providers © Ceridian Corporation. All rights reserved. Questions? © Ceridian Corporation. All rights reserved. [email protected] (603) 818-8812 Twitter: @jaysonsaba © Ceridian Corporation. All rights reserved.
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