My Home - Calgary Residential Rental Association
Transcription
My Home - Calgary Residential Rental Association
FALL 2013 4653 Macleod Trail S.W., Calgary, Alberta T2G 0A6 Tel: (403) 265-6055 • Fax: (403) 265-9696 • www.crra.ca ” e m o H y “M CRRA AND SOCIAL AGENCIES PARTNER TO HELP THOSE IN NEED “In July we announced the launch of our new Housing Program “MY HOME”. The Association has partnered with the Calgary Homeless Foundation and Social Agencies in Calgary to provide homes for those in need. When we launched the “MY HOME” Program in early July six social agencies had signed up. I am delighted to announce that since that time two more have joined and are now participating. This brings to eight the number of agencies who are partnering with us. These agencies are: e e e e e e e e Alex - Pathways to Housing Alfa House Aspen Family and Community Network Society Calgary Drop In & Rehab Centre Calgary John Howard Society CUPS Keys to Recovery The Mustard Seed The “MY HOME” Program gives each of our owners and property managers a chance to provide a helping hand up to people who need some assistance. We have made it as easy as possible for you to get involved and the Program has a number of benefits for landlords that you can’t get when you go to the market to find your tenants. WHAT’S THE PURPOSE OF THE PROGRAM? This is the first time that the Association has worked with the social housing community in a collaborative housing partnership. These agencies work with many people, singles and families, most of whom require some assistance in their lives and to make ends meet. One of the biggest challenges they have is being able to afford market rental housing. They need a home and with some rental subsidy assistance and daily living support they can make it. Many have children and I think we all agree that they need and deserve a stable and loving environment. These social agencies do the best they can to provide assistance to help their clients. One of their biggest challenges is finding a home for these people in need. And that is what the “MY HOME” Program is all about - providing a home for those people who need a hand up. (Continued on Page 11) President’s Message David McIlveen It’s hard to believe that summer is gone and we’re into fall already. I hope everyone had a safe and enjoyable summer. We launched our new Community Partnership Housing Program in early July. As I am sure you are aware the Association has entered into an agreement with the Calgary Homeless Foundation and eight (8) social housing agencies. We are looking to our members to step forward over the next year and make available at least 500 units to provide homes to the social agency clients. More information about the Program is contained in this issue of the newsletter. I encourage all of our members to get involved with this program. Even though the market is tight and there are fewer vacancies today than there were a few months ago we all still experience some turnover at the end of each month. It is through turnover that you can help. Please make some of these units available to the program. The June flooding is behind us, but many of us are still dealing with the devastating impact it had on so many of our members and their residents. Our hearts go out to everyone who was affected by this overwhelmingly damaging and disastrous tragedy. I am so impressed and very proud of the way our members responded and how quickly they set to work cleaning up and restoring their buildings so their residents could move back into their homes. Unfortunately some buildings sustained significant damage and it took longer to make them habitable. There are still some buildings where work continues to restore them to operational capacity. We can only hope that we never experience anything like this again. I would like to thank our friends at the Centre for Public Legal Education in Edmonton for sharing with us the document they developed titled “After the Flood for Landlords and Tenants in Alberta”. The Association posted a link to this document on its website www.crra.ca. The information contained in this document was extremely helpful to our members as a result of the flood and it answered many of the questions that both landlords and tenants had about paying rent, security deposits, is the tenancy frustrated tenancy, etc. The rental market tightened even further after the June flood as many people who had been displaced were looking for accommodation. We had a request from Alberta Municipal Affairs to canvas our membership to see if anyone could provide immediate or near immediate accommodation, most for a short term basis. The response from our members was immediate and positive and I thank everyone who was able to help. Please don’t forget, we must all be reasonable and responsible when it comes to increasing rents. Table of Contents President’s Message............................................2 2014 TRADE SHOW 2 Executive Director’s Report.................................3 A Good Friend is Moving On..................................5 Tuesday, March 11, 2014 Are You Compliant?.............................................7 Breakfast: 8:30 am | Lunch: 11:45 am Member & Volunteer Profiles...............................9 Guest Speakers ★ Seminars Prize Draws ★ Exhibitors NEW Products & Services YOUR ONE STOP SHOP! www.crra.ca 20th Annual Golf Tournament...................... 12-13 Landlor’d Right to Enter Propoerty.....................15 The Truth About Flashy Mortgage Specials.......17 Welcome New Members....................................19 Service Member Directory.................................21 Calgary Residential Rental Association - Fall 2013 Executive Director’s Report Gerry Baxter It’s Time to Renew Your Membership As 2013 draws to a close we begin to plan for next year. One of the first and most important matters of business is the 2014 Membership Renewal. We will be sending out renewal information shortly and I really encourage you to renew your membership when you receive the notice. I am very pleased to say that the membership fees will remain unchanged for next year. Our membership continues to grow and we really appreciate the support of all members. We are on target to exceed our record high membership number from 2012 when we closed the year with 922 members. Members have come to appreciate the benefits they receive through the Association. The educational seminars, lunches and courses are a big draw. The topics are extremely relevant to what you do; and, our presenters are all exceedingly knowledgeable and they are exceptional about sharing their information with you. Our Exclusive Rewards Program offers a variety of discounts from many of our service member companies. You can reduce costs and save money by contacting any of the companies in the Program and taking advantage of what they have to offer. For the past several years our fastest growing area of membership has been in the 1-10 unit category. These members really like being able to do credit checks on tenants at a very reasonable price though one of our service member companies. We provide detailed, legislation compliant forms and notices so that you can access professionally developed documents that will stand up in court. One of the most important benefits of membership is being able to pick up the phone and call the office when you have a question about the legislation, or when you are experiencing a problem with a tenant. We can assist you and provide you with the information you are looking for. Special housing program partnerships involving the Association and several other agencies gives you a chance to provide housing to people in need while at the same time being able to keep your units full. There is a tremendous feeling of satisfaction in being able to help others and give back to the community. Our NewStart Program a few years ago was tremendously successful. We are currently Calgary Residential Rental Association - Fall 2013 working with the Calgary Homeless Foundation and eight different social agencies in a similar program. (See our cover story). The special events that we offer throughout the year continue to attract members. The spring Trade Show brings owners and property managers together with service companies who showcase their products and services. This is a “one stop shop” for all members. The Annual Awards Gala gives you the opportunity to have a lovely night out with friends and colleagues as we recognize members who have demonstrated a commitment to excellence within our industry. In September we host our annual Golf Tournament, where you have a chance to get out of the office and enjoy a relaxing, fun filled day. The early lunch, the camaraderie, the excitement of making a thrilling shot followed at the end of the day by a wonderful meal and terrific prizes, makes this an outstanding day for everyone. The informative and educational Rental Review newsletter is published quarterly and it contains many articles written by our members. The content is intended to be helpful to all. Networking is another major benefit of being a member of the Association. We learn from each other and it doesn’t matter how long you’ve been in the industry, there is always something new, or some wrinkle that’s been added. You just can’t beat being able to “rub shoulders” with others who experience the same challenges on a daily basis. And of course, members recognize the value in belonging to an Association that maintains an excellent working relationship with both the Provincial Government and the City of Calgary. As a member you can help grow the Association by talking to your friends, colleagues and acquaintances. All property owners and managers will benefit from membership. If you know a service company that provides a product or service that would be helpful to other members, and who you feel would benefit from membership, tell them about the Association and encourage them to join or call the CRRA office for more information. We always welcome the opportunity to speak with prospective new members. As you can see, Calgary Residential Rental Association offers something for everyone involved in the residential rental industry. Why wouldn’t you want to renew or become a new member? 3 PEDDIE ROOFING & WATERPROOFING CRRA Members will receive a FREE Roof Condition Report and a five (5) year Preventative Maintenance Proposal. ppliare . a hardw rdware . . ls o o t a hting . inets h . plumbing We offer 24/7mbemergency ing . lig afety . cabservice. orial n l . plu ntilation . s fety . janit . ventilatio nitoria g sa ve ools . ja nditioning . ventilation . conditionin g . lighting . . t . g in ir t o . in a h c g b . g ir fety li in c m a . n a . l . plu bing l . hv ditio ting ion . sa l . plum ctrical . hea ting . air con rts . electrica ols . janitoria ing . ventilat ting . tools ia r o it h a n o le n g a a ting . t ing . li ing . he arts . e ance p onditio g . air ance p parts . light ware . appli mbing . ligh ating . air c orial . plumb ical . heatin ing . e d lu e r t it r t h p c a n a c . . n e h l l ja a le h . a li e . ia . ls g ric or g. app g . too . elect lightin . janit e parts heatin . lightin y . cabinets liance parts s . lighting . re . applianc ance parts . 891 9 -661 0 . safet rdware . app pliance part ols . hardwa ware . appli 0 8 to ap ard ha e 1 st tools . s hardware . g . lighting . . cabinets h r y Stor t in ty r Calga ue ur late u o f cabine orial . plumb ation . safe it Vis py o o nce Catalog o c a . janit ning . ventil r io Ask fo ty Maintena condit Contact Ken Cotterill at 273-7000. DO @ Proper Get connected! www.amresupply.com • quality brand names • over 50,000 items in stock • over 47 years, serving you • friendly experienced staff • fast dependable delivery • locations across Canada • one source convenience • industry leading website • wholesale pricing for qualified accounts #119, 3851 Manchester Rd SE, Calgary, AB Ph:(403) 243-6662 Property Performance Centres SERVING ALL OF A LBERTA 310.GREG (4734) | www.gregmartineau.com #5 - 2816, 21st Street N.E., Calgary, AB T2E 6Z2 4 Calgary Residential Rental Association - Fall 2013 A GO O D FRIEN D IS M O VIN G O N By David McIlveen Diane Rhyason, who is the Executive Director of the Centre for Public Legal Education in Edmonton, is retiring. We have had a terrific working relationship with Diane for the past 12 years. She has been a tremendous contributor to the Alberta Residential Tenancies Advisory Committee (ARTAC), which I cochair and where I represent the interests of our members, along with our Executive Director. Diane has done a marvelous job of chairing the ARTAC Education sub-committee for many years. This committee has provided excellent input to Government on a number of their publications. Some time back she asked for the Association’s input into the development of the landlord section of the landlordandtenant.org website, which was spearheaded under her direction. This is an extremely informative and educational website that provides a wealth of information to both landlords and tenants in a very user friendly manner. In April of 2013 Diane and her staff were presented with an Alberta Consumer Champion Award in the Non-Profit Category for their Vulnerable Youth Project. The Award presented by Service Alberta Minister Manmeet Bhullar. This is the same event at which The CRRA was also recognized at this same event for our Residential Tenancies in Alberta Course. Most recently Diane and her staff quickly developed a flyer titled “After the Flood”, which she sent to us immediately after the catastrophic floods earlier this year. This document was made available to our members and the feedback was excellent. It was such a helpful document answering many of the questions that were being asked by landlords and tenants. The timeliness with which it this Flyer developed and sent to us was absolutely remarkable. Diane has been a good friend to our Association and speaking for all of our members I wish her the very best and hope she enjoys a long, healthy and happy retirement. We will miss her. David McIlveen is the President of the Calgary Residential Rental Association UNPAID RENT? TROUBLE TENANTS? Calgary Residential Rental Association - Fall 2013 5 2013 Building Maintenance Catalogue now available! Do you have one? For all of your property maintenance needs, trust the largest Canadian building maintenance and renovation products supplier. For more information, please contact : Paul O'Connor Phone: (403) 464-1640 [email protected] RONA_J_CRRA_3,5wx5h_ad_May2011.indd 1 Our Building Maintenance Catalogue for CRRA includes our top selling products with wholesale pricing! Call us for details! ® 11-05-09 3:29 PM We do Real Estate Financing CMHC & Conventional Loans for: Multi-Family Rental Properties Seniors’ Housing Projects Commercial Properties Construction Projects Contact us: Dennis Aitken Vice President & Regional Manager Direct Phone: 403-205-8203 Email: [email protected] www.peoplestrust.com 6 Calgary Residential Rental Association - Fall 2013 Are you compliant with the Residential Tenancies Act? By Kayla McGhan, Team Lead, Consumer Compliance, Service Alberta Service Alberta’s Compliance and Accountability Unit conducts inspections each year to ensure that landlords follow the requirements under the Residential Tenancies Act, as well as many other inspections under the Fair Trading Act, Cemeteries Act, and Charitable Fund-Raising Act. The Director of Residential Tenancies delegates powers to Service Alberta inspectors to conduct these inspections under the Act. Entering a Tenant’s Premises The main purpose of inspections is to determine if the landlord’s business practices—handling of tenants’ security deposits, rents, move-in/move-out inspection reports, notice of entry to tenant’s premises, and residential tenancy agreements comply with the legislation. Our experience indicates that inspections also help improve landlords’ understanding and awareness of their legislated responsibilities. • Ensure that you maintain accurate and organized records of all security deposits received, including amount, date of receipt, date of deposit, details of interest payable and details of disposition for at least three years after the termination of the tenancy to which they relate Here are some tips to improve your own compliance with the legislation: Security Deposits: • Deposit all security deposits received into a separate bank account designated as “in trust” • Check that security deposits do not exceed one month’s rent • When you need to enter a tenant’s premises, ensure that you provide written notice to the tenant(s) at least 24 hours before the time of entry (except in the case of emergency or abandonment) Records: • In addition, ensure that you have accurate records of tenancies, including rent rolls, move-in/move-out inspection reports, residential tenancy agreements, and records of storage, disposition or sale of any abandoned goods For more information, visit servicealberta.ca and click on Landlords/Tenants. You can also find the Information for Landlords tip sheet under Consumer Tips – Landlords and Tenants. Inspection Reports: • Take a look at your inspection reports – do they contain all the requirements of Section 4 of the Residential Tenancies Ministerial Regulation? Problem Tenants? We Can Help! Commercial Mechanical Services is your one call does it all solution for all your building mechanical maintenance needs. Our team of qualified plumbers, electricians, heating and refrigeration specialists will be quick to respond to your call, 24 hours a day, 7days a week. Our competitive rates, combined with high quality service and professionalism, as well as combined strong troubleshooting skills, will prove to be invaluable to your operation. Some of the areas we can be of assistance are as follows: Eviction • • • • 403.219.1010 Service 403.219.1010 • Fax 403.219.1011 [email protected] • www.commercialmechanical.ca Calgary Residential Rental Association - Fall 2013 Experts RTDRS Representation Enforcing Orders for Possession Landlord Distress Seizures Judgment Enforcement (403) 668-8813 7 Navigating the intricacies Troy Barker Assistant Vice President Commercial Mortgages Prairie Region of CMHC financing seminar Damir Jesic Senior Manager Commercial Mortgages Invaluable advice for multi-residential apartment owners, developers, property managers, commercial real estate agents and appraisers. Join us for a FREE breakfast seminar that focuses on CMHC and multi-residential property financing. · · Gain insights into: Advantages of CMHC Financing - are the current delays prohibitive in this market? Short-term conventional financing strategies to maximize leverage on acquisitions. Navigating through CMHC - understanding the process and selecting a partner that will meet your financing needs. · Edmonton Seminar Calgary Seminar Date: Wednesday, October 23, 2013 Date: Wednesday, October 30, 2013 Time: Registration & Breakfast: 8:00am to 9:00am Presentation: 9:00am to 10:00am Time: Registration & Breakfast: 8:00am to 9:00am Presentation: 9:00am to 10:00am Location: Holiday Inn Conference Centre Edmonton South 4485 Gateway Boulevard Edmonton, AB Location: Delta Calgary South Nakiska Ballroom 135 Southland Drive SE Calgary, AB RSVP by October 14, 2013. RSVP by October 21, 2013 RSVP by email to [email protected] or by phone at 800.465.0039 x7656 firstnational.ca FirstNational_Damir_and_Troy_Insert.indd 1 8 2013-09-18 5:10 PM Calgary Residential Rental Association - Fall 2013 Member in profile: Aaron Boulton-Chaykowski Aaron was born just down the road in the beautiful city of Medicine Hat. He was the third and last child in a family of a long line of transport truck drivers and dirt farmers! He graduated from Crescent Heights High School and was named ‘Best all-around boy’ – not exactly valedictorian material! Most likely the result of being a bit of a sport nut and a social butterfly and less focused on academics”. Before and after high school he tried on many hats from restaurant service work, retail/grocery, parcel delivery, yard maintenance, concrete forming, and greenhouse construction/operation. He even travelled up to the Yukon in a 1970 Ford Falcon – much to his mother’s chagrin – to work in a sawmill for the summer. He found that if you work in enough jobs you figure out what you really need is a career, which usually comes with education, so he went back to school. He attended Medicine Hat College and transferred to Concordia University in Edmonton to complete his degree in Environmental Resource Management. He was lucky enough to find summer work that brought him back home each year working for a small agriculture-based environmental company, which allowed him to work on his technical research and customer service skills while saving up for the next school year. the environmental company for a few more years. After getting married he and his wife took a few years away from their careers, setting off on an adventure to Japan to teach English. Arriving back in Canada in 2003 Aaron and his wife settled in Calgary. A few years later he was hired by the City of Calgary as a Water Management Technician. In 2007, as part of his many duties, he was asked to promote and support the multifamily toilet rebate program, which naturally led him to the Association. He says “believe it or not I consider working for the City of Calgary as the opportunity of a lifetime for me to be able to apply my degree and work in service of such a great community”. His family lives in the community of Evanston and he served on the community board before his family grew into three and then four (soon to be five). Now he spends his time coaching kid’s soccer and helping out with school events. If he gets a rare, spare moment you can usually find him day dreaming about how he wishes he was fly-fishing on the Dogpound Creek or Highwood River while he is tying a fly in his garage. He feels very privileged to have the opportunity to serve the citizens and businesses of Calgary and he hopes to be able to continue to work within the City of Calgary for many more years to come. The Association appreciates the support that Aaron and the City of Calgary Water Resources have provided over the years After University he returned to Medicine Hat and stayed on with VOLUNTEER in profile: Kelly O’connor K elly was born in San Antonio, Texas. She says her father is from Calgary and that he met her mother while attending university in Texas. She moved to Calgary with her parents as a child and spent her primary years here, though would quite often visit the other half of her family in Texas. As the company’s residential portfolio grew in Texas, Kelly became more entrenched in overseeing the operations there. She now spends half her time in Texas looking after the properties that are located there. Kelly received her formal education in Calgary, where she attended Elbow Park Elementary, Rideau Jr. High and Western Canada High School. Following her graduation in 1990 she attended Southwest Texas University where she majored in Social Work. Kelly says she is thankful for having had the opportunity to work with her Grandfather and she loves working with her father, uncle, brother and cousins. She has worked in her family’s property management business for most of her life. From the time she was 14 until she graduated from High School, Kelly spent the summers in the company’s head office working as a receptionist and doing all sorts of odd jobs around the office for everyone. She moved back to Calgary after graduating from university. She began working full time at the family’s apartment complexes, where she says she did everything from leasing suites, cleaning suites and moving residents in and out of the properties. This was later followed by a move into the company’s head office where she was responsible for and worked closely with the property managers. She was also given the responsibility to develop advertising and for finding ways to keep the properties modernized and current. Calgary Residential Rental Association - Fall 2013 Her company is currently working on developing a property in Calgary for multi-use, including multi-family and she hopes to be involved with that when it is ready to lease. She says belonging to the CRRA has been critical to her business and to her staff as an information and education resource, as well as networking with others in the industry. She also feels that being a member of the CRRA and following the Code of Ethical Principles shows her residents that her company is professional and accountable. Kelly says she and her husband have been married for nine years and they live in Elboya, which is very close to where she grew up as a child. They love to travel and dote on their 12 nieces and nephews. She is an avid reader and has found this really comes in handy as she spends half her life on an airplane. Kelly is a volunteer with the CRRA’s Education Committee and we truly appreciate the knowledge and experience she shares with us. 9 SMART: Web-based property management software SMARTER: End-to-end online property management tools with mobile access Point2 Property Manager™ » 24/7 access to property and resident data » Unlimited users and tech support » Mobile access for smartphones and iPads » Integrated A/R and A/P with cash and accrual accounting » Work order and maintenance tracking It’s easy to use, affordable, and flexible. Get a FREE 14-day trial! Visit www.point2propertymanager.com to start now. For more information call 888.569.2734. 10 Calgary Residential Rental Association - Fall 2013 (“My Home” Cover Story... continued from Page 1) HOW CAN I PARTICIPATE IN THE “MY HOME” PROGRAM? This is where the Association and its members come in, and it’s easy! You can help by making one or more of your rental units available. How better to do that than with your month end turnover. You know by the beginning of the month how many units you have that will turn over for the following month. Instead of going to the market you can make one or more of these units available to the social agencies you agree to work with. HOW DO I REGISTER FOR THE “MY HOME” PROGRAM? Getting involved is easy. We have streamlined the registration process to make it as easy as possible for you. All you have to do is: 1.Contact Marina Mellino, Project Coordinator for the Calgary Homeless Foundation at either (403) 718- 2925 or [email protected], and let her know you would like to get involved. 2.She will send you a blank ‘Letter of Agreement’ and a summary sheet listing all of the agencies participating in the “MY HOME” Program and a description of how they will work with landlords. Review the information you received from Marina, determine which social agency or agencies you would like to work with (it can be as many as you like), then fill in and sign the ’Letter of Agreement’ (complete one for each agency you wish to work with), and return it to Marina. 3.Marina will then forward your ‘Letter of Agreement’ on to each of the agencies with whom you wish to work. 4.You will then be contacted the social agency and you can begin working with them. You can screen prospective tenants referred to you by the agency. BENEFITS There are numerous benefits for Owners and Property Managers who participate in the “MY HOME” Program. Most of them are not available to you when you shop the open market for new tenants. For example, when you go to the market for a tenant, there are no guarantees that the tenant will look after the property, pay rent and not disturb others, no matter how well you screen them. A bad tenant will ultimately cost you money in either trying to remove them or in repairing the damage they cause. The “MY HOME” Program provides the following benefits that go far and above anything you will get from the open market. •Paid Rent assurances •Security deposits paid •Damage coverage beyond the security deposit •Client support for tenants and landlords •Reduced advertising costs •Guaranteed tenants, now and in the future when the markets changes and vacancies increase, which WILL happen. Remember, the market you enjoy today, won’t last forever. The participating Social Agencies benefit by being able to help their clients find quality housing and this reduces their wait list. The other benefit they receive is making new owner and property manager contacts and getting to know more people who can help meet the housing needs of their clients. It greatly enhances their ability to provide the support needed by their clients once they are housed. The relationships that are established will carry on into the future and will provide the agency with a consistent and reliable source of housing. This makes their job easier and enables them to meet their mandate. And of course the clients of these agencies, your new tenants benefit. They now have a home. This makes it easier for them to receive the support they need without worrying about having to find a home in which to live. Having a home now gives them the hand up they need so that ultimately they can become self sufficient. SO WHAT’S MY NEXT STEP? Please contact Marina Mellino, Project Coordinator for the Calgary Homeless Foundation at either (403) 718- 2925 or [email protected]. Do it today and become a participating partner in this worthwhile Housing Program. You can make a huge difference in someone’s life. We all Benefit by being a part of the “MY HOME” Program. Calgary Residential Rental Association - Fall 2013 11 20th annual golf tournament September 11, 2013 This year marked the Association’s 20th year of hosting our annual golf tournament. Members put their skills to the test as they pulled out their golf clubs and made their way to the River’s Edge Golf Club on Wednesday, September 11th. What a beautiful day it was - blue skies, sunshine and warm temperatures made it ideal to be out on the course. As golfers showed up to register they were greeted by our volunteers who gave each one a “swag” bag that was filled with goodies donated by many of our generous members. Boardwalk Rental Communities sponsored our pre-game lunch consisting of a delicious hamburger and beverage. Some golfers used the time before the tournament started to hone their skills further by hitting some balls at the driving range, which was sponsored by Pascoal Painting & Decorating Inc. (2004). With a 12:00 p.m. shotgun start, all of the golfers eagerly set off for their respective tee off locations. Then the real action began. Good golfers, middle of the road golfers and those who tried their hand at it for the first time all hit the links together. It was a fun day filled with a lot of laughter and good companionship. It didn’t seem to matter how anyone’s game went or how they hit the ball, there was support and laughter. Everyone enjoyed themselves and had a great day. Coming in at the end of the day all of the golfers were ready for a good meal. This year the National Bank of Canada sponsored a delicious buffet dinner, which included a large juicy, tender steak cooked to perfection and a wide assortment of sumptuous food to go with it. Was it ever good!!!! There were a large number of prizes donated by many of our members and prize draws saw lucky golfers scoop them up and take them home. The CRRA Board of Directors sincerely thanks all our golf sponsors for their very generous support of this year’s tournament. The Board also thanks our members who donated all the prizes for the draws. We also very grateful to our volunteers for their help in making sure all our golfers had a good time. TEE SPONSORS BFI Canada Inc. Hank’s Plumbing & Gas Fitting Ltd. The Drain Doctor Trail Appliance William J. Rhind & Associates Ltd. GREEN SPONSORS AEDARSA DF Technical & Consulting Services Ltd. Fireside Property Group Greg Martineau Projects Serv-It Bailiff 12 TEE AND GREEN SPONSORS 4Rent.ca Boardwalk Rental Communities Coinamatic Canada Inc. Pascoal Painting & Decorating Inc. (2004) Phelps Smart Laundry Prostar Cleaning & Restoration Realstar Management Reggin Technical Services Ltd. S.I.S Supply Install Services Ltd. Telus Home Solutions Calgary Residential Rental Association - Fall 2013 LUNCH SPONSOR Boardwalk Rental Communities DINNER SPONSOR National Bank of Canada HOLE IN ONE SPONSOR Commercial Mechanical Services PIN HOLE SPONSOR National Construction Design The Winning Golf Team – ExactET DRIVING RANGE SPONSOR Pascoal Painting & Decorating Inc. (2004) GOLF CART SPONSOR Peoples Trust Company SCORE CARD SPONSOR Halsall Associates GOLF BALL SPONSOR Renfrew Insurance Ltd. “SWAG BAG” CONTRIBUTORS PRO APPROACH SPONSOR Boardwalk Rental Communities Coinamatic Canada Inc. Glen and Laura McIntosh, McIntosh Holdings Ltd. Goodmen Roofing (Calgary) Ltd. Halsall Associates Men In Kilts Northern Property REIT Peoples Trust Company ProStar Cleaning and Restoration ServiceMaster of Calgary TELUS Home Solutions Wall2Wall Media Inc. Wall2Wall Media BEAT THE SERVICE MEMBER SPONSOR Men in Kilts RAFFLE PRIZE SPONSORS Action Restoration Ltd. Coinamatic Canada Inc. Dorward & Company LLP Chartered Accountants Economy Glass/Superior Paint - Body Service Emerald Management Gil Property Management & Sales Ltd. Green Drop Sustainable Landscapes Halsall Associates iSO Canada Peddie Roofing & Waterproofing Peoples Trust Prodexs Rona Service Master of Calgary The Brick Warehouse LP William J. Rhind & Associates Calgary Residential Rental Association - Fall 2013 CAPS OFF TO OUR VOLUNTEERS Candace Duchscher – Coinamatic Canada Inc. Melissa Costea – Landlord 911 Sarah Harrison & Heather Harke - CRRA 13 Proudly Working with the Crra/Caa Since 1996 Manufacturing Custom Roller, Venetian & Vertical Blinds Since 1994 #140, 2770 107 Ave SE T2Z 3R7 Phone: 403-287-8264 Internet Fax: 1-866-908-5524 Website: www.blinds2000mfg.com CAL-RID EXTERMINATORS INC. Family Owned and Operated Since 1958 Unmarked vehicles for your privacy. On time service with uncompromising quality. Call NOW for FREE advice. Open 7 days a week 233-0646 www.cal-rid.com email: [email protected] 14 Calgary Residential Rental Association - Fall 2013 Landlord’s RighttotoEnter EnterProperty Property Landlord’sByRight Rochelle Johannson By Rochelle Johannson The landlord’s right to enter the property is often an area of conflict. Some landlords find it difficult to remember that once the property is rented, they give up their right to enter at any time. The Residential Tenancies Act (RTA) attempts to balance the right of the landlord to enter, against the tenant’s right to enjoy living in the property free from significant interference from the landlord. The RTA sets out the procedure to enter a rental premises, and the consequences for the landlord if the law is not followed. Do landlords always have to provide written notice? Usually landlords must provide tenants with written notice at least 24 hours before entering. There are three situations when landlords do not have to provide written notice: if there is an emergency; if there are reasonable grounds to believe that the tenant has abandoned the premises; or if the tenant consents to the entry. Before entering without notice, landlords should carefully consider the situation and the consequences. What should the notice say? The written notice must be signed by the landlord or a landlord’s agent, give the reason for entry, and give the date and time that the landlord plans to enter the property. Landlords can only enter the property to conduct an inspection, make repairs, control pests, show the property to prospective purchasers or the mortgagee, and to show the property to prospective renters (if it is the last month of a fixed term tenancy, or if either party has given notice to end a periodic tenancy). The landlord cannot enter the property for any other reason. Are there only certain times that landlords can enter? Landlords cannot enter the property on a holiday, or on the tenant’s day of worship (which is presumed to be a Sunday, but can be changed if the tenant informs the landlord in writing of a different day of worship). Landlords can only enter between 8:00 am and 8:00 pm. The duration of the landlord’s entry must be provided, and must be reasonable and cannot cover multiple days. Sometimes it can be difficult to know when repairs will be completed. If the repairperson cannot commit to a specific date, landlords should talk to tenants ahead of time and explain the situation. Most tenants realize that the repairs ultimately benefit them, and that being flexible with times will mean that the repairs will probably be done faster. If the tenant consents to the repairperson’s entry, this consent should be in writing (if the tenant consents to the entry, then the landlord does not have to provide notice). If the tenant is not willing to consent to an entry without notice, then the landlord should find a repairperson who can provide Calgary Residential Rental Association - Fall 2013 specific times that they are available so that the tenant can be served. This is one of those times when it pays to have a good relationship with tenants. How is a notice served? Landlords have to serve tenants with the notice at least 24 hours before the entry and must follow the RTA procedure. First, landlords must try to serve the notice personally. Landlords can do this by giving the notice to the tenant directly, or by using registered or certified mail to the rental property address. If the landlord tries to serve the tenant personally and cannot, then the landlord can serve another adult who lives in the property or post the notice in a conspicuous place on the property (tape the notice to the door). It is not effective service to slide a notice under the door. The landlord may want to take a picture of the notice once it is posted. The RTA does not automatically allow a notice to be served by email. If the lease states that notices can be served by email, the lease is in conflict with the RTA. This means that if the notice is only emailed to the tenant, the tenant has not been served properly. That being said, many landlords find it more economical to serve via email, and many tenants are fine with them doing so. Those landlords are, however, running the risk of a tenant complaints regarding improper service of a notice. Can other people enter the property for landlords? The landlord’s agent is someone who acts on behalf of the landlord (a realtor or a maintenance person) and can enter the property. If an agent is entering, they sign the notice instead of the landlord, and enter the property without the landlord. Landlords remain responsible for their agent’s actions. For example, if the landlord’s realtor entered the property for a showing without providing proper notice, the tenant can make a complaint against the landlord. What happens if the law isn’t followed? If the rules in the RTA are not followed, landlords could be found guilty of an offence by Service Alberta and can be warned, ticketed, or charged. Tenants can make an application against the landlord if the landlord has interfered with the tenant’s peaceful enjoyment of the property. Tenants can also apply for rent abatement, which is an application to lower the amount of rent that the tenant has to pay during the period of time that the tenant was disturbed. The tenant could also make an application to terminate the tenancy, which could mean that the tenant may be able to exit a fixed term tenancy of long duration. Rochelle Johannson, BA, LLB, is a staff lawyer with the Centre for Public Legal Education (CPLEA) in Edmonton, Alberta. 15 The right solution for your appliance needs... Whether you need appliances for a new apartment or it’s time to update appliances in existing suites... look to one of Western Canada’s largest appliance supplier to landlords, builders and contractors. Our business has been built on competitive pricing, product availability, timely deliveries, unequaliled service with an emergency service program. Put Trail Applainces’ selection and buying power to work for you, whatever your appliance needs. ALEC (Alberta Landlord Evictions Company) And ALLIED CIVIL ENFORCEMENT AGENCY INC. ONE STOP SHOPPING FOR LANDLORDS WITH PROBLEM TENANTS WE WILL ATTEND AT YOUR OFFICE Evictions Provincial Court $579.00 • Queen’s Bench $750.00 (includes all disbursements) Seizures Allied Civil Enforcement Agency Inc. will affect seizure against tenants under the correct conditions this will cost the landlord nothing. Writs of Possession Allied Civil Enforcement Agency Inc. will enforce your Writ of Possession Litigation ALEC represents Landlords who are being sued or need to sue. Provincial Court limit has increased to $25,000.00. For free advice call John Shortridge Suite 126, 1111 - 6th Ave S.W. Calgary T2P 5M5 Telephone (403) 560-9406 or (403) 455-6955 Fax 274-7403 e:mail [email protected] Contact Joel Wasnidge Trail Appliances’ Contractor Division 2745 - 29 Street NE, Calgary Cell: 403.605.2775 Fax: 403.250.2895 Email: [email protected] Insurance Risk Management Specialists for Property Owners • Property Managers • Service Industries Brenda Klassen, CCIB Senior Account Executive 300, 334 - 11th Avenue S.E., Calgary, AB T2G 0Y2 T: 403.299.1031 | F: 403.266.5177 | TF: 1.800.661.9897 [email protected] Our dedicated team in Edmonton can also assist facilities with mulitple locations. Terri Moulding, Trail Appliances Outside Contract Sales 9880 - 47 Avenue, Edmonton Ph: 780.434.9414 Cell: 780.818.5193 Fax: 780.434.5084 Email: [email protected] Our Community Partners: Calgary Residential Rental Association Canadian Condominium Association Southern Alberta Chapter Block Watch / Condo Watch Calgary Regional Home Builders Association www.renfrew-insurance.com A proud member of the Southern Alberta business community since 1948 16 Calgary Residential Rental Association - Fall 2013 The Truth About Flashy Mortgage Specials By Anat Stapleton In these times of creative marketing campaigns and highly competitive interest rates, many of the Big Banks are offering flashy fixed rate specials, usually for a 5-year term. As with anything that seems too good to be true, there is often the ‘fine print’ that is well worth investigating. In this case, the fine print can end up handcuffing you over the course of the 5 year term, in ways you may not have foreseen. The truth about these “specials” is that they are often very restricted products with limited features. While these features might not seem so constricting up front, remember that 5 years is a considerable chunk of time, and that people’s life circumstances sometimes change very dramatically. Because of this, you want a mortgage solution that not only fits you upfront, but that also offers you options down the road should you need them. These are good examples of common restrictions behind the current “specials” that some banks are offering: •Limits on your ability to refinance down the road with a different Lender for a more competitive rate. If rates drop considerably or your life changes at some point during your 5-year term, you want to have the option of refinancing to save yourself money each month and/or to fit your new goals. This could really limit you in doing so. •Tougher qualification guidelines that get you in the door, but then prevent you from being approved for the advertised special. This marketing strategy is sometimes referred to as a “loss leader”, as it gets you in the door so that you can be sold another, usually less competitive product. •Exposure to a higher payout penalty. This can sometimes be thousands of dollars higher than what you’d normally pay in a mortgage without restrictions. •No major changes to your mortgage are allowed unless you sell your property. This alone handcuffs people who love their principal residence and don’t wish to move, or, who have lucrative rental properties and want to hold on to them long-term for maximum gains. As a Mortgage Broker Extraordinaire, I help you find money at competetive rates and terms so you can: ee Req ue st a fr on ti ta ul ns co to day! Pay off your debt Renovate your home or business Buy new property Here are some important points for you to consider. You want a Mortgage Broker: •Who is dedicated to being of service to their clients and has access to many other full-featured options with rates that are just as competitive. These mortgage solutions will offer you a good rate and flexible features that allow for you to make changes over time that match your life. •Whose pure focus every day is to find good mortgage solutions for their clients. While your bank has its own policies, internal pushes to sell thousands of other non-mortgage related financial products and a limited number of mortgage products, you want a mortgage broker who has access to more than 40 Lenders offering 100+ mortgage products. •Who gets updates from Lenders across Canada who offer a myriad of products that will fit your specific situation; and who scours these to find a good mortgage that will fit you. •Who is not loyal to any one of these Lenders.....but rather you want one who is loyal to you. This will ensure you receive exceptional service and help you understand the fine print when a rate special seems too good to be true, and coordinate a mortgage for you that fits with your life, now and down the road. Anat Stapleton is a Mortgage Associate with The Mortgage Group Inc. and she can be reached at 403-990-7770. Anat meets all of the criteria described here. For a *free* mortgage consultation, or just to know the answer to a question you’re curious about, please feel comfortable contacting her. Ms. Anat Stapleton (403) 990-7770 Calgary Residential Rental Association - Fall 2013 17 Hassle-Free Laundry Rooms We are Canada’s Premier Property Services Company focused on laundry solutions. Providing “ENERGY STAR Most Efficient 2012” designated equipment with revenue enhancing cycles and market rate vend pricing. Driving utility efficiencies in water, electricity and gas consumption. Offering ultimate customer service with 24/7 multilingual live voice call centre for both your residents and your building managers, supported by the best national service team. Implementing an attractive amenity that assists in attracting and retaining great residents and minimizing vacancies. For more information, contact us today! 1.877.755.5302 ■ [email protected] ■ www.coinamatic.com apartmentS #1 • • • • • • toWnHomeS HiGHriSeS For WindoW & door replacement 5 year installation warranty Over 30 years experience Licensed, bonded, insured, WCB certified Comprehensive product warranty Knowledgeable staff Commercial financial solutions 1-800-639-8846 | awwreno.ca 000071.15.01.13 18 Calgary Residential Rental Association - Fall 2013 WELCOME NEW Owners & Managers Daniel & Joelle Alexander Don Dyck Steve Marshall Nicolas Russo Fabiola Alvarez Rod & Joan Dyrholm Scott Matthews Gurjinder Pal Singh Sandhu Kellie Anderson & Scott Phillips John Ellis Karen Andruschak Marc Emslie Payman Esmaeili Matthew McLean & Christine Kucheran Maggie Schonfeld Dan Sereda Samantha McCulloch Scott Serwa & Sanja Joeanovic Allison Fairfield Samantha McGovern Shayne Shepherd Pirahas Balasingam Deborah Gauger & Kevin Yeaman Steve & Nadiya Melnychuk Scott Shimek Aldis & Gail Balcers Barbara Gelhar Jonathan & Angie Mills Steven Silvestro Bandol Capital Corp. Andrea & Russell Giroux Morley & Kimberly Minuk Doris & Sterling Barrett Leslie Gotfrit Jamie Battle Craig Harris Krista Moriarity Natalie Bouchard & Paul Gillespie Ben Iyer Aura Leigh Anscombe Julia Arndt Kelsey Ashbury Leo & Sherry Boudreau Jim & Monique Evans Henny Jansen Mountain’s Edge Renovations Inc. Walter & Kay Skrabek Colin Sloan Bernard Soulodre Matt Starchuk Sunnyside Manor Bow Crescent Seniors Housing Chelsea Johnson Peter Ng Jan & Eileen Joubert Chau Nguyen Vijay Thankey Kathy Brewer Chelsea Johnson & Joe Laforge Kirk, Glen & Carol Nordholt Sue Tomlinson Lisa Johnson & Susan Fuerbringer Elmer Pasadilla Andy & Lilien Tong April Byers Flo Campbell Stirling & Angie Karlsen Kris Brooks Brenda Chapman Ray & Nancy Kettenbach Elissa Chappelle Jennifer Kirby Darrell Chimiuk Angus Cooke Sunny Kullar - Kullar Investments Lisa Christensen Rudy Labuhn Shawn Crawford Mosi Taylor-Cole Kevin Pasenay Marzena & Gregory Piotrowicz Chrystal Tremblay Twello Property Management Inc. Greg Virgo & Kelly Zook Jessica Prodanovic Shelley Visser Rob Post - J2K Inc. Leanne Vogel Marla & Gary Lamoureux James Quittenbaum Lynda Waddington Everyl Currie Gayle Laskosky Michele Radek Scott Daley Patty Lew-Lapointe Mustaali Raj Eric & Bertha Dillmann Neil Mackinnon Nicole Donatti Kathy MacKrous Diana Dougherty Steve Marakis Elaine Reynolds Louise Wozny Andrew Duckett Paul & Alyssa Marsden Tina Ritsco Michelle Zacher Edwige Ravry Erica Welsh Meike Wielebski Ryan Winther Mathew Wong WELCOME NEW MEMBERS – Service Companies Canadian Pump & Compression Places 4 Students Inc. Clean & Pure Water Prodexs Sales Inc. Calgary Residential Rental Association - Fall 2013 19 More Flexibility Obtain mortgage financing on up to 85% of the multi-unit property’s value when you are buying, building or refinancing. Take a fresh Look aT wHaT’s possibLe Lower Interest Rates Benefit from interest rate savings available throughout the entire life of CMHC-insured loans, including construction periods and renewals. Reduced Renewal Risk enjoy mortgage renewal with no need to re-qualify. CMHC insures the entire amortization period of the loan and coverage is transferable between CMHC-approved lenders. Learn how CMHC mortgage loan insurance gives you more choices for your multi-unit property investment. Call 1-877 Multi GO or visit www.cmhc.ca/multi-unit. Date: Jan 30, 2013 DC# 30042090 size: 7.5” x 4.875” publication: CRRa Department: insurance 20 Calgary Residential Rental Association - Fall 2013 Service Member Directory Accounting & Bookkeeping Chrysalis Accounting & Bookkeeping Solutions Angie Norman #2, 1511 Highfield Crescent SE Calgary, Alberta, T2G 5M4 403-984-6568 Dorward & Company LLP Stephen Johnson 403-983-7211 Fax: 403-983-7212 #216, 1935 32nd Avenue NE Calgary, Alberta T2E 7C8 Advertising Metro News Warren Smith 120, 3030 3 Avenue NE T2A 6T7 403-539-4948 Places4Rent, Inc. The Rent Board of Canada Brent Daviduck #246, 4819C – 48 Ave Red Deer AB T4N 3T2 403-347-7388 Fax:403-347-7153 Places 4 Students Inc. Laura Snure 176 James Street St.Catherines ON L2R 5C5 1-866-766-0767 RentCalgary.com Cindy Ridley #348, 14032 23 Ave Edmonton AB T6R 3L6 780-905-4062 4Rent.ca Leo Racioppo 783 McTavish Rd NE T2E 7G6 1-866-448-4223 RentClick.ca David Trinh 403-836-2289 Fax:403-398-0168 www.rentclick.ca Rentfaster.ca Darren Paddock 98 Discover Ridge Gardens SW T3H 5L7 403-283-9907 Fax: 866-259-2984 www.rentfaster.ca Rentseeker.ca Chaim Rivlin 75 Wildcat Road Toronto, ON M3J 2P5 1 800 445 7572 www.rentseeker.ca Viewit.ca Online Advertising Ryan Schwerdtner 1128 Dundas St E. Unit 218 Toronto ON M4M 1R9 877-843-9487 Fax: 416-465-7218 Wall2Wall Media Kate Nash Manager of National Business Development Tel: 416.626-4261 Cell: 647-384-9261 Email: [email protected] Fax: 416-626-8097 401 The West Mall Suite 500 Etobicoke ON M9C 5J1 www.wall2wallmedia.com AIR QUALITY & MOULD INVESTIGATIONS DF Technical & Consulting Services Ltd. Dennis French 152, 1500 - 14th Street SW T3C 1C9 403-554-5040 Fax:403-609-2503 Environmental Air Cleaning Ltd. Tom Charlton 5543 1A Street SW T2H 0E6 403-253-3112 Fax: 403-686-2822 Mayken Hazmat Solutions - 1271266 Alberta Ltd. Jeanette May 403-272-1995 Fax: 1-866-492-0225 Appliances/Coin Laundry/ Repair/Parts Amre Supply Larry Schaufele 119, 3851 Manchester Rd SE T2G 3Z8 403-243-6662 Fax: 403-243-9368 Castle Appliances Service Ltd. Wayne Barritt Bay 18, 3220 5th Avenue NE T2A 5N1 PH: 403-250-9592 FX: 403-291-4972 Coast Wholesale Appliances James Johnson 10 2151 32nd Street NE 403-717-0548 Fax: 403-717-2584 Coinamatic Canada Inc. Candace Duchscher 3048 - 9 St SE T2G 3B9 403-287-2562 Fax: 403-243-7256 Phelps Smart Laundry Jiubasco Padoani Bay 112, 2880 – 45 Ave SE T2B 3M1 403-236-3200 Fax: 403-252-7449 Trail Appliances Joel Wasnidge 6880 – 11 St SE T2H 2T9 403-605-2775 Fax: 403-250-2895 Appraisers/Tax Appeals & Assessments City of Calgary Jim Toogood PO Box 2100, Stn “M” T2P 2M5 403-268-5819 Fax: 403-268-5424 Bailiff / Legal Services Alberta Landlord Evictions Company John Shortridge 126 1111 – 6 Ave SW T2P 5M5 403-560-9406 Fax: 403-274-7403 Consolidated Civil Enforcement Sabrina Wilson #200, 807 Manning Road NE Calgary Alberta T2E 7M8 403-668-8813 Fax:403-262-8801 Kahane Law Office Jeff Kahane 7309 Flint Road SE T2H 1G3 403-225-8810 Landlord 911 Melissa Costea 126, 1111 – 6 Ave SW T2P 5M5 403-259-0029 Fax: 403-215-5776 Private Home Management Jai Schullen 403-243-0009 Serv-It Bailiff Services Inc. Brad Longeway #111, 2719 – 7 Ave NE T2A 2L9 403-244-4782 Fax: 403-244-9804 Calgary Residential Rental Association - Fall 2013 Banking/Financial/Mortgages BMO Bank of Montreal Trevor Bauer 9608 Macleod Trail SE Calgary, Alberta T2J 0P7 403-503-7179 Fax:403-503-7659 CVC Market Point Alex Tye 900 645 – 7 Ave SW T2P 4G8 403-539-4789 Fax: 403-262-9520 First National Financial LP Troy Barker 120, 326 - 11 Ave SW T2R 0C5 403-261-5589 Fax: 403-265-3519 The Mortgage Group Inc. Anat Stapleton 302, 2508 17th Street SW, T2T 4M8 PH: 403-990-7770 National Bank of Canada Sara Webb 430, 7337 Macleod Trail SW Calgary, Alberta T2H 0L8 403-294-4917 Fax:403-476-1000 Peoples Trust Co. Dennis Aitken 955 808-4 Ave SW T2P 3E8 403-205-8203 Fax:403-266-5002 Royal LePage Benchmark Tim Crough #110 - 7220 Fisher Street SE T2H 2H8 403-540-4102 William J. Rhind & Associates Ltd. Stephen A. Tomchishin, CMA 455 Marsh Rd. NE T2E 5B2 403-287-9140 Fax: 287-9133 Bathroom Renovations Homebath Don Waldorf Bay #2, 507 35th Avenue NE T2E 2K9 403-230-4663 Bathtub Refinishing Covenant Restorations Ltd. Erin Rollock or Dave Freeman 307 151 East Lake Blvd. T4A 2G1 403-912-1212 Fax 403-912-0790 Master Reglazing Inc. Dave Magee PH: 403-312-1938 Blinds/Window Coverings Blinds 2000 Manufacturing Ltd. Lara Wiebe #140, 2770 107 Ave SE Calgary, AB T2Z 3R7 403-287-8264 Cordell’s Abdul Durdu 5836 Burbank Rd SE T2H 1Z3 403-301-0016 Fax: 403-301-0018 BUILDERS HARDWARE Amre Supply Larry Schaufele 119, 3850 Manchester Rd SE T2G 3Z8 403-243-6662 Fax: 403-243-9368 Building Materials Rona Inc. Paul O’Connor 90 Crowfoot Way NW Calgary Alberta T3G 4C8 403-464-1640 Fax: 403-219-5824 Cabinets/CounterTops Action Cabinets Rahma Diamande 972 - 72 Ave NE T2E 8V9 403-532-9721 Fax: 403-532-9726 Carpet Cleaning Services Green Seal Cleaning Company Brian Crothers # PH: 403-874-2468 2, 1911-25A Street SW, T3E 1Y6 Magiclean Cleaning Services 1700 – 10 Ave SW T3C 0J8 403-229-3323 Fax: 403-291-0553 ProStar Cleaning & Restoration Jodi Scarlett #15 – 2916 5th Ave NE T2A 6K4 403-234-7827 ServiceMaster of Calgary Jay LaPlante 920 – 26 St NE T2A 2M4 403-287-7700 Fax:403-536-4556 Cleaning Services 911 Cleaning Calvin Onuoha 403-289-0911 [email protected] Green Seal Cleaning Company Brian Crothers #2, 1911 25A Street SW Calgary, Alberta T3E 1Y6 403-874-2468 Pink Pearl Unique Cleaning Services Shirley Enns 157 Hidden Creek Gardens NW, T3A 6J4 PH: 403-681-4456 Turtledove Cleaning Services Alaba Onitiri 159 - 919 Centre Street NW Calgary, Alberta T2E 2P6 403-796-3458 www.turtledovecleaning.com CLEANING SUPPLIES & EQUIPMENT Amre Supply Larry Schaufele 119, 3850 Manchester Rd SE T2G 3Z8 403-243-6662 Fax: 403-243-9368 Communications/TV Service/ Telephone/Internet TELUS Home Solutions Darren Meek 5, 411 – 1 St SE T2G 4Y5 403-530-4702 Fax: 403-269-1197 COMPUTER SERVICE/REPAIR Tech Squad Jag Sandhu #110, 358-58 Avenue SW Calgary, Alberta T2H 2M5 403-536-2708 CONCRETE/PROACTIVE SIDEWALK REPAIR/SIDEWALK RESTORATION Precision Concrete Cutting Inc. Quinn Hancock 403-629-0605 Consumer Protection Organizations Better Business Bureau Nancy Brown 350 7330 Fisher St. SE T2H 2H8 403-531-8791 Fax: 403-640-2514 21 CONTRACTORS, GENERAL Artec Construction Marvin Boyko 11435 Wilkes Rd SE T2J 2E5 403-242-1861 Fax: 403-225-9550 CREDIT REPORTING Landlord 911 Melissa Costea 126, 1111 – 6 Ave SW T2P 5M5 403-259-0029 Fax: 403-215-5776 Rent Check Credit Bureau 109, 120 – 2 Ave NE T4B 2N2 (403) 945-2011, 1-800-661-7312 Fax: (403) 945-2012, 1-800-871-3380 DECKING & FENCING PRODEXS SALES INC. Grant Lawton Suite 3024, 614-33 Heritage Meadows Way SE Calgary, Alberta T2H 3B8 403-272-8236 DISASTER RESTORATION Action Restoration Ltd. Carlene Sorensen 5030 13th Street SE Calgary, Alberta T2G 5M9 403-253-7046 Fax:403-253-7367 Canadian Pump & Compression Owen Myhre Bay 101, 5025-90 Avenue SE Calgary, Alberta T2C 2S9 403-278-7862 First On Site Restorations LP Ian Newman 3016 21 St NE T2E 6Z2 403-520-7778 Fax: 403-520-7779 Magiclean Cleaning 1700 - 10 Ave SW T3C 0J8 403-229-3323 Fax: 403-228-2499 ProStar Cleaning & Restoration Jodi Scarlett 15- 2916 5th Ave NE T2A 6K4 403-234-7827 Fax: 403-204-1375 ServiceMaster of Calgary Jay LaPlante 920 – 26 St NE T2A 2M4 403-287-7700 Fax: 403-536-4556 Electricians Cougar Technical Services Ltd. Rod Stagg 2435 81 Street SW T3H 3V8 403-255-3555 Equinox Electric Shaun Walker 403-970-4575 Reggin Technical Services Ltd. Steve Richards Bay 24, 21 Highfield Circle SE T2G 5N6 403-287-2540 Fax: 403-287-2519 Elevators/escalators AEDARSA Tracy Mamer 209, 264 Midpark Way SE T2K 1J6 403-216-5750 Fax:403-216-5755 KONE Elevators & Escalators Andrew Cross Suite 115, 3510-29 Street NE Calgary, Alberta T1Y 7E5 403-219-4330 Fax: 587-227-6405 Energy Management/Energy Conservation Access Gas Services Allison Passas 403-234-8787 ext. 227 www.accessgas.com 22 Building Technologies Inc. Christian Findt 19825 Stony Plain Rd. T5S 2Y4 Edmonton AB 780-702-1602 Fax: 780-484-9412 ENMAX Jo-Ann Visser PO Box 2900 STN M, Calgary, AB T2P 4S7 403-514-3382 ENGINEERS Halsall Associates Chris Love 900, 5940 Macleod Trail SW T2H 2G4 PH: 403-255-7946 FX: 403-255-7996 EXCAVATING & PAVING City Wide Excavating & Paving Trymer Morrow 104 Lake Crimson Close SE T2J 3K7 403-287-8685 Fire Safety/ CO2 Detection Alberta Onsite Fire & Safety Inspections Alan Reti 22 Cougarstone Bay SW, T3H 4Z4 PH: 403-815-9527 FX: 403-262-3108 Fahrenheit 451 Fire & Security Randy Brown 1229 Millview Rd SW T2Y 3Y7 403-256-6622 Fax: 403-256-6331 Gasonic Instruments Inc. Kae Shummoogum Bay 8, 823 - 41 Ave NE Calgary, Alberta T2E 6Y3 403-276-2201 Fax:403-276-2668 Mircom Engineered Systems Lawrence Bunyan B17 6020 - 2 St SE T2H 2L8 403-873-1091 Fax: 403-873-1092 SimplexGrinnell Dave Chapman 431 Manitou Rd SE T2G 4C2 403-287-3202 Fax: 403-243-6966 Sprouse Fire & Safety Perry Richelhoff 1323 - 9 Ave SE T2G 0T2 403-265-3891 Fax: 403-237-7861 Flooring/Carpets/Installation Floor Coverings International Doug Critchley 101, 6323 Bowness Road NW, T3B 0E4 PH: 403-457-4324 iSO Canada Ltd. Scott Berry Unit H, 7003 5th Street SE 403-385-4273 Kraus - Floors with More Val Kilback #116, 7139 - 44 Street SE T2C 4E9 403-852-8543 Universal Flooring Systems Susan Shipley 1, 1820 - 30 Ave NE T2E 7M5 403-250-3900 Fax: 403-250-3939 Graffiti Removal Goodbye Graffiti Andrea Gittel 1155 Bay G, 44th Avenue SE Calgary, Alberta T2G 4X4 403-287-2796 Fax:403-287-2757 HANDYMAN & RENOVATIONS Pascoal Painting & Decorating Inc (2004) John Pascoal #33 5359 Timberlea Blvd Mississauga Ontario L4W 4N5 PH: 905-625-9153 FX: 905-625-5351 National Construction Design John Pascoal #33 5359 Timberlea Blvd. Mississauga, Ontario L4W 4N5 PH: 905-625-9153 FX: 905-625-5351 Insurance BFL Canada Insurance Services Inc. Eddie Fung #200,1167 Kensington Crescent NW, T2N 1X7 PH: 403-451-4132 Canada ICI Capital (CGY) Corp. Yvan Repka 1630, 717 - 7th Avenue SW T2P-0Z3 403-297-9320 Fax: 403-297-9325 Renfrew Insurance Ltd. Bill Jeffray 300, 334 11th Ave SE T2G 0Y2 403-299-1002 Fax:403- 266-5177 Rentersinsured.ca Dane Gordon Suite 228, 1500 - 14th Street SW T3C 1C9 403-702-3662 State Farm Insurance Ted Yan 203-8408 Elbow Drive SW Calgary, Alberta T2V 1K7 403-281-2828 Landscaping/Irrigation/ Snow Removal Green Drop Sustainable Landscapes Trevor Jarvis 1230 Meridian RD NE T2A 2N9 403-589-6038 Fax: 403-265-2299 Lighting Amre Supply Larry Schaufele 119, 3850 Manchester Rd SE T2G 3Z8 403-243-6662 Fax: 403-243-9368 Locksmith RnR Lockworks Ltd. Bob Hopkins 403-479-6161 MECHANICAL/HVAC Hank’s Plumbing & Gas Fitting Ltd. Terry Froese 121 Discovery Place SW T3H 4N5 403-259-0049 Fax: 403-217-9725 Reggin Technical Services Ltd. Steve Richards Bay 24, 21 Highfield Circle SE T2G 5N6 403-287-2540 Fax: 403-287-2519 overhead doors Creative Door Services Ltd. John Silcox #8, 3740 - 27 St. NE T1Y 5E2 403-291-2375 Fax: 403-291-4969 Paint/painting Benjamin Moore Calgary North Decorating Alex Cheslock 920 Northmount Drive NW T2L 0A9 403-289-6227 Fax: 403-289-6223 Jo-Co Interiors Limited Mike Gilhooly 403-815-7302 Fax:403-313-1223 MV Painting Victor Mansilla 403-667-3064 National Construction Design John Pascoal #33 5359 Timberlea Blvd. Mississauga, Ontario L4W 4N5 PH: 905-625-9153 FX: 905-625-5351 Pascoal Painting & Decorating Inc (2004) John Pascoal #33 5359 Timberlea Blvd Mississauga Ontario L4W 4N5 PH: 905-625-9153 FX: 905-625-5351 parkade resurfacing Artec Construction Marvin Boyko 11435 Wilkes Rd SE T2J 2E5 403-242-1861 Fax:403-225-9550 pest control Cal-Rid Exterminators Inc. Keith Petrie 2508 – 76 Ave SE T2C 0H5 403-233-0646 Fax: 403-236-1528 Japco Pest Control Ltd. John Patton 1550 246 Stewart Green SW T2N 3C8 403-242-2467 Fax: 403-949-4986 Peregrine General Pest Control Inc. Nicholas Holland PO Box 89019 403-829-6619 Fax: 403-452-9068 We Kill Bed Bugs Ltd. Steve Stein 403-764-4964 [email protected] PLUMBING/DRAIN SERVICE A&B Plumbing & Heating Ltd. Giles Andrew 428 Moraine Rd NE Calgary, AB T2A 2P2 403-284-4848 Fax:403-250-9048 Commercial Mechanical Services Gary McLeod Suite4038, 614-33 Heritage Meadows SE T2H 3B8 403-219-110 Fax: 403-219-1011 Cougar Technical Services Ltd. Rod Stagg 2435 81 Street SW T3H 3V8 403-255-3555 Hank’s Plumbing & Gas Fitting Ltd. Terry Froese 403-259-0049 Fax: 403-217-9725 Reggin Technical Services Ltd. Steve Richards Bay 24, 21 Highfield Circle SE T2G 5N6 403-287-2540 Fax: 403-287-2519 RPR Industries Remi Paradis 552 – 42 Ave SE T2G 1Y6 403-243-7740 Fax: 403-243-7520 The Drain Doctor Bill Treherne Box 5842, Stn “A” T2H 1Y3 403-243-3490 Fax: 403-243-3498 Property Assistant Services 24 Hour Property Leasing Rafal Kaczmarek #301, 5819-2 Street SW Calgary, AB T2H 0H2 403-472-5151 Fax: 587-352-8884 Efficient Property Assistants Laura Atherton 403-618-6337 www.efficientpropertyassistants.com Purified water filter systems Clean & Pure Water Frieso Pouwer 118 Ranch Ridge Court Calgary, AB T1P 0A5 403-999-7262 Real Estate Brokers Colliers International Eric Horvath 1000, 335 – 8 Ave SW T2P 1C9 403-215-7257 Fax: 403-265-6495 Calgary Residential Rental Association - Fall 2013 Cushman & Wakefield LePage Tim Sommer 1730, 111 – 5 Ave SW T2P 3Y6 403-261-1188 Fax: 264-2053 Realty Edge Group Inc Elaine Krug 9203 Scurfield Drive NW, T3L 1X7 PH: 403-252-4549 REAL ESTATE INVESTMENTS CVC Market Point Linda Hill 900 645 – 7 Ave SW T2P 4G8 403-539-4798 Fax: 403-262-9520 Realty Advisors Avenue Commercial - PSVD Renters Inc. Prem S. Dave 403-568-3515 Fax:403-366-3763 RE/MAX Realty John William Wade 403-463-9909 REFRIGERATION Reggin Technical Services Ltd. Steve Richards Bay 24, 21 Highfield Circle SE T2G 5N6 403-287-2540 Fax: 403-287-2519 Renovations/Windows/Doors/ Siding All Weather Windows David Cree Bay 4 3900 - 106th Avenue SE T2C 5B6 403-720-8055 Fax: 403-720-0084 Artec Construction Marvin Boyko 11435 Wilkes Rd SE T2J 2E5 403-242-1861 Fax: 403-225-9550 Economy Glass/Superior Paint & Body Service Glenda Geisler 101 17 Avenue SW T2S 0A1 403-228-6961 Fax:403- 228-7954 Greg Martineau Projects Greg Martineau #5 - 2816 - 21 ST NE T2E 6Z2 403-250-8201 Fax: 403-250-8285 Lux Windows and Glass Ltd. Norma Ambrogiano 6875 – 9 St NE T2E 8R9 403-276-7770 Fax:403- 276-7792 S.I.S. Supply Install Services Ltd. Jody Roberts 3517 64 Avenue SE T2C 1N3 403-604-1334 Fax: 403-604-1337 [email protected] Bonus Products & Services Window Works Inc. Robyn Carrier 101 1915 - 27 Ave NE T2E 7E4 403-291-5200 Roofing Alta Expert Roofing Inc. Burhan Latifi 403-455-5275 Fax:403-899-4576 Claw Construction & Coverings Peter Gerrard 903-4555 Varsity Ln NW T3A 2V6 403-969-2439 Fax: 403-284-2204 Goodmen Roofing (Calgary) Ltd. Rob Christensen #1-43 East Lake Crescent Airdrie T4A 2H5 403-948-4433 Fax: 403-948-4481 Peddie Roofing & Waterproofing Ken Cotterill 3352 - 46 Ave SE T2B 3J2 403-273-7000 Fax: 403-273-7701 Practical Roofing Beth & Gary Laberee 309 Ranch Close Strathmore, AB T1P 0BS PH: 403-901-2238 Renaissance Roofing & Siding Roger Leslie 408 Douglasbank Court SE T2Z 1X1 403-333-8114 United Roofing Inc. Patrick Genest 1010-8th Ave NE T2E 0S3 403-870-2753 SCREENS & GLASS REPAIR All Weather Windows Renovations Everett Fradsham Condo./Apt. Project Specialist 18550-118 A Ave Edmonton, AB T5S 2K7 PH: 780 915-6120 Calgary 1-800-639-8846 Economy Glass - Superior Paint & Body Services Glenda Geisler 101 - 17th Avenue SW T2S 0A1 403-228-6961 Fax:403-228-7954 Lux Windows and Glass Ltd. Norma Ambrogiano 2620 Centre Ave NE T2A 2L3 403-276-7770 Fax: 403-276-7792 Ferocious Grape Kim Chernow 833 - 10th Ave SW PH: 403 457-0099 SEWER & WATER MAIN EXCAVATION RPR Industries Remi Paradis 552 – 42 Ave SE T2G 1Y6 403-243-7740 Fax: 403-243-7520 SHEET METAL Reggin Technical Services Ltd. Steve Richards Bay 24, 21 Highfield Circle SET2G 5N6 403-287-2540 Fax: 403-287-2519 societies, housing Accessible Housing Society Alana Healy/Robyn Jackson 103, 2003 – 14 St NW T2M 3N4 403-282-1872 Fax: 403-284-0304 The Alex HomeBase Wayne Adams #124, 6170-12th Street SE, T2H 2K1 PH: 403-277-9865 FX: 403-520-2334 Canadian Mortgage & Housing Corporation Richard Cho 1000 - 7th Ave SW, Suite 200 T2P 5L5 403-515-2996 Calgary Alpha House Adam Melnyk 203 15th Ave SE T2G 1G4 403-234-7388 ext 129 Calgary Homeless Foundation Martina Jileckova 308, 925 7th Ave SW Calgary, Alberta T2P 1A5 Calgary John Howard Society Leslie McMechan 917 - 9 AVE SE Calgary AB T2G 0S5 403-266-4566 Fax: 403-265-2458 CUPS Community Health Centre Amanda St. Laurent 1001-10th Ave SW Calgary, Alberta T2R 1M4 403-221-8780 Fax:403-265-6013 Discovery House Family Violence Prevention Shannon Middleton Box 85058 Albert Park PO Calgary, Alberta T2A 7R7 403-204-6089 Fax:403-264-8280 Horizon Housing Society Louise Fisher 400, 105 - 12th Avenue SE 403-297-1746 Fax:403-297-1403 James Auto Body Bay 5, 3601 19th Street NE PH: 403-291-3552 Inn from the Cold Trevor Loria #106, 110 - 11Ave SE T2G 0X5 403-263-8384 The Mustard Seed Feven Gebremicael 7025 44th Street SE 403-269-1319 Universal Rehabilitation Service Agency Pam McGladdery 808 Manning Road NE Calgary, Alberta T2E 7N8 403-272-7722 Fax:403-273-7852 WAste/recycling BFI Canada Inc. Cora Dawson 5566 - 54 Ave SE T2C 3A5 403-236-3883 Fax: 403-720-0515 Waste Solutions Group Rob Perry Unit 8, 3600-19 Street NE, T2E 6V2 PH: 403-774-7497 City of Calgary Waste & Recycling Services Phillipa Wagner Waste Diversion Specialist PO Box 2100, Stn M, #27 T2P 2M5 403-268-8478 Fax: 403-268-8481 Harvest Recycling Peter Ogundimu 100, 111 5 Ave SW, Unit 273 T2P 3Y6 403-700-7780 WAter Conservation ExactET Systems Inc. Bill Poole Suite 278, 339 - 50 Ave SE T2G 2B3 403-888-2467 WATER MANAGEMENT/PRODUCTS/ HYDRO SUB-METERING City of Calgary Waterworks Division Aaron Boulton-Chaykowski Location 433 2100 Stn M T2P 2M5 403-268-5247 Fax: 403-268-5709 Enercare Connections Inc. Rob Filyk 235 Slopeview Drive T3H 4G6 403-461-6040 ExactET Systems Inc. Bob Poole Suite 278, 339 50 Ave SE T2G 2B3 403-542-2055 Stenia Health Kelsey Andries [email protected] PH: 403-238-0001 YOUR NAME COULD BE HERE Calgary Residential Rental Association - Fall 2013 23