When people ask me what I do for a living, I say that I get to

our consumers are at
home and not in amWhen people ask me what I do for a living, bulances.
We will adopt techI say that I get to help people live where they
nology to connect the
want to live. You should say that too.
Home Care Aide to the
health care team. Over
The 14,000 of us make it possible for atrisk persons to live wherever they want. Most, the next year, more
and more of our direct
Mark Heaney
of course, want to live at home. And so they
President & CEO
should. And so they are. More and more peo- care staff will be using
smart phones and othple are able to live at home with disabilities,
chronic disease and other infirmities associat- er like technology to communicate important
ed with aging than ever before. That is great! information about our most frail consumers
directly to the consumer's doctors, nurses and
care managers. Again, this intervention keeps
Here is an interesting fact from an indeour consumers at home and avoids hospitalipendent study conducted in Illinois on how
zation.
well home care works. In 1990, there were
79,000 people in Illinois Medicaid nursing
We will use this new technology to change
home beds. In 2008, when the number of
and
improve our system of care so that you,
older persons eligible to be in nursing homes
had increased by 54%, the actual number of our health care professionals, can be more
persons in nursing homes had gone down by focused on delivering and monitoring care,
7,000. A 2010 Scripps study in Ohio showed and less focused on administrative tasks. We
are developing "self serve" systems to give
essentially the same results. Caring for these
employees access to their schedules, as well as
older people at home was all the difference.
payroll and other personal data, whenever
they want. Aides will use text, phone and
The change in public policy to make care
at home the first choice could not have come video to communicate with others on the
at a better time. As we all know, we are mak- health care team.
ing more older people today than ever before
in our history. And we will continue to do so
for many years to come. Older adults are living even longer, and are living at home sicker
and more frail than ever. Our model of care
must change, because we don't have enough
younger people alive today to care for all of us
as we age.
To serve so many more, government is
asking us to do more...better...with the same
or less. Here are some of the things Addus is
doing to meet the challenge.
Finally, we will use this technology to allow
our case leaders to be in consumers' homes,
with our Aides and in the community, much,
much more. In all of my years in home care, I
have never seen a consumer in one of our
offices. It's our responsibility to get out and
see them, along with our direct care staff, and
our new company-wide communications system frees us up to do just that.
Home care is the fastest growing segment
of health care. That is so because we have
more and more older persons, living longer
Early identification leads to early interven- and longer, and wanting to live at home
where they earned the right to be. To meet
tion. Therefore, we will continue to train our
staff to be on the look out for, and to imme- this important challenge, we have to keep
diately report, changes in condition that could changing...keep getting better...so that we
indicate deteriorating health. Let's make sure can continue to help people live where they
want to live, where they have earned the right
to live, for as long as they want to live there.
By Martha Holstein, Ph.D.
sitting. When you ask Jonas about Marsha’s breathing and his
weight loss, he says that they’re doing fine. When you ask Jonas
whether she is taking her medication and whether they are eating, he gets angry at your questions and insists that he is taking
good care of her. Your worries escalate when you arrive one day
and find Marsha still in bed and Jonas’ clothing smell unwashed.
He continues to insist that all is fine, but your are convinced otherwise.
Both of these scenarios call for immediate attention. While it
is important to respect the client’s wishes and to preserve the
relationships they have with other people, especially their chilFirst Scenario - Mrs. Spencer has lived alone since her husband dren, you must also make sure that they are not harmed by others
died nearly 30 years ago. She has three grown children, but only or themselves.
one, Terry, lives nearby. He drops in on his mother fairly often.
You are Mrs. Spencer’s Home Care Aide. Lately, her son is very
In the first scenario, you are right to worry about Terry’s bedemanding, almost aggressive, when he asks his mother for mon- havior and should tell your supervisor in order to determine the
ey. One day, he takes her purse and empties it, leaving only a
next steps. It is often very difficult for older people to see the
couple of dollars. Mrs. Spencer tries to keep calm about it and
harm that might result from escalating aggressive behavior by a
tells you that, “He’s a good boy; he just gets overexcited somefamily member, but someone like you, who has had a great deal
times. He’s been like that since he was a little boy.” You’ve nev- of experience in this area, can work with Mrs. Spencer to honor
er seen Terry touch his mother, but you can’t stop worrying about her wishes while protecting her from harm.
what might happen when you are not there.
Second Scenario - Jonas and Marsha Green are both 88 and
have no children. Jonas, who is frail himself, has been taking care
of Marsha, who has had cancer and COPD for the past four years.
You look forward to seeing them because they are always appreciative. Lately, however, Jonas seems to be growing weaker and
Marsha more unkempt. She hardly ever gets out of her chair, and
he has lost weight that he can ill afford to lose. Marsha’s breathing is more labored, and you see no inhalers near where she is
In the second scenario, Jonas may not be able to care for both
himself and his wife, but he simply can’t admit it. It is also possible that he has not thought enough about what might happen to
them both if she doesn’t take her medications regularly and if
they both don’t eat. With your experience in situations like this,
you can talk to Jonas about understanding the consequences and
help him meet his goals for himself and his wife.
gy to make reporting these changing needs easier and in real
time.
I have written in past newsletters about the change that is
occurring in home and community based care. This change is
accelerating every day as managed care moves closer and closer
to taking responsibility for the home and community based programs and the consumers we have been serving for over 30
years. My experience at the Joliet/Kankakee in-service was
I recently had the opportunity to
hugely rewarding in that I was able to see that we are even closconnect with about 250 Home Care
er to our vision of connecting the Home Care Aide to the health
Aides (HCAs) and other members of the care team than I originally thought.
team in our Joliet, IL and Kankakee County in-service. This training session reminded me, first hand, how much Addus employJust as providing a weapon does not make a soldier, training
ees care about the consumers we serve every day. This training, alone does not ensure success. Equally important is a commitwhich is described in greater detail in this newsletter, was devel- ment to do the job right. Addus Home Care Aides, and the
oped to review the new technology we are putting in place for
team supporting them in the branch offices, are demonstrating
HCAs to facilitate a greater connection to the health care team. that commitment more and more every day by taking the reWhile the technology is very cool, I was struck in this meeting by sponsibility to observe and report the changing condition of their
the fact that our HCAs, overwhelmingly, are already connected
consumers. It is not just our job, it’s our duty.
to the changing needs of the consumers they serve.
If you have not seen the Dual Advantage video on the front
When we got to the question and answer portion of the
page of the Addus website, I want to encourage you all again to
agenda, HCA after HCA asked very good and detailed questions please take a few minutes to do so by going to
about the health condition of the client they were serving. It
www.addus.com. From this video, you will see a great example
was clear from these questions that most HCAs are already eval- of the power of our connection to the health care team and the
uating and observing the changing condition of their consumers. difference it can make in the lives of our consumers. Thank you
Imagine how powerful we can become with enabling technolo- all for choosing to work at Addus HealthCare, Inc.
On February 9, the Joliet and Kankakee Illinois offices kicked off their in-service meeting with the introduction of the new
Addus Care System. It was a huge success!
Mark Heaney, President & CEO, Darby Anderson, Senior Vice President and Ryan Noth, Care System Project Director, all spoke
about the exciting new model for delivering care to clients. In this new model, the branch team will spend the majority of their
time visiting clients, employees and referral sources, focusing on improving customer service and outcomes, supporting the direct
care team, and providing prompt follow-up on Aide observations of their clients’ conditions. Home Care Aides will be using a Telephony Smart Device phone with the Addus Application, which will allow them to view their schedules, report care plan tasks
performed, inform the office of changes in client condition and accept open shifts in their area.
Future enhancements to the Addus Application will allow
Home Care Aides to view their pay stubs, change their schedules, request time off and be paid immediately for time worked. We
are extremely excited about these changes and will be bringing them to all offices as we roll out this new care model.
Francine Winters, Director of Financial Systems;
Sandy Kester, Lead Scheduling Specialist; Davena
Moore, Scheduling Specialist; Nancy Wold & Kevin Flora,
Systems Trainers; and CellTrack & T-Mobile representatives also contributed to the success of the new care
system and our Kick-Off.
Pictured on the left are the Joliet office Cheerleaders
that add their support everyday in promoting the new
Care System. Starting top row left is Cassie Wright,
Lakiysha Wheat, Katherine Godfrey. Second row left is
Susan Clutter, Willie Blunt, Clara Ortiz, Jackie Hawkins.
Bottom row left is Inger Richmond, Demetra Evans,
Michelle Haskins
message – we don’t matter and other things are more important and urgent at that time; a feeling none of us likes to
experience.
Everyone remembers those occasions when a family member, friend or coworker made us feel special, valued and important. It might have been that special family celebration for
our birthday or anniversary, or that heartfelt “thank you” we
received when we cooked that special meal or finished a major
household project. Or maybe it was the kind wishes of
“congratulations” we heard when we earned a promotion, or
the simple “I love you” at the end of a phone call with our
spouse or child. In their own way, each of these moments tell
us “I’m special; I’m important; I matter to others; I’m proud”,
and each time feels as good as the last.
When we visit our favorite store or restaurant, it’s as much
that friendly greeting and the special attention we receive that
keeps us coming back as it is the store’s merchandise or the
restaurant’s food. It’s the message they send that they genuinely appreciate and value ua as customers, and that they recognize that serving us well is an essential element of our business relationship. Providing outstanding service is never a burden or a problem with these organizations; it’s their pleasure.
These are the feelings we want our consumers to experience
with Addus. We want them to feel that they are the center of
our attention, and that we are completely focused on serving
them. Nothing is more important or more urgent at that moment than addressing their needs or concerns. We never take
any consumer for granted, but recognize that they have choices
and we are honored that they chose Addus. We are grateful for
the confidence and trust they have placed in us, and we understand the obligation that comes with that confidence and trust.
We all need to feel special, valued and important, particularThere is no such thing as “just another customer” at Addus.
ly as customers. We want to know that we matter, and that
Each one is special. Each one is valued. And each one is imthose who are serving us are concerned about us and our per- portant. Serving our consumers well is never a burden or a
ceptions. We want to feel that we are the center of their
problem; it’s our pleasure.
attention, and that they are completely focused on fulfilling our
needs.
So next time a
consumer or
When we get a
family member
smile, direct eye
thanks us or comcontact and a
pliments us on
friendly “good
our service, rather
morning”, we
than responding
receive this posi“no problem” say
tive message. On
instead “it’s my
the other hand, if
pleasure”. It will
we are ignored or
send that mesreplaced by a fosage of imcus on other disportance and valtractions, we reue that we all like
ceive the opposite
to hear.
Congrats To Roger!
Addus is proud to announce the promotion of Roger Ness to Vice President of Information Services. Roger is a 23-year veteran of Addus’ Information Services Department. Looking back over those years,
we owe a lot to Roger’s dedication and
leadership. He designed and developed
the payroll, billing and scheduling software
that supported the company for 16 years as sales grew from
$17 million to more than $250 million. In 2007, it was replaced with McKesson’s Horizon HomeCare software.
Following that initial success, Roger found his niche identifying and designing innovative solutions to simplify complex
tasks and improve Company profitability. His recent projects
include Instant QA, on-demand payrolls, a hybrid Telephony
solution, and a custom utility to simplify scheduling.
Roger credits his success to supportive leadership, and a
team of incredibly dedicated and talented software engineers
and support staff. “We all work hard together, have fun and
appreciate the opportunity to make a positive impact. I am
very fortunate to work with such a great team of superstars,”
Roger says.
What’s next? Roger looks forward to being “hyperfocused” on the implementation of new technology solutions
that will benefit our employees and improve the quality of care
to our clients. “The best is yet to come. With hard work, Addus has the opportunity to be THE leading home care provider
in a managed-care environment.”
Pictured clockwise, starting in the upper left: Gary Chesack, Sr. Support Specialist; Steve Ellis, Sr. Support Specialist; Roger Ness, Vice President
of Information Technology; Ron Hirsch, Software Engineer; Michael Chaffee, Sr. Software Engineer; Mark Coyle, Network Administrator; Jennifer Kazmierczak, Telecom Engineer; Inna Berkovich, Chief Information Officer; Jeanette Fairchild, Business Analyst/QA Specialist; (insert)
Krishna Damarla, Sr. Software Engineer
As most of you know, it has been very busy for the Information Services Department the last few months, with technology initiatives and
other changes to keep them hopping! Most of these changes are exciting, as they involve new and easy-to-use technology that will be provided to Addus’ frontline team. They are working hard to make this technology available to everyone this year.
As Jeanette Fairchild was carefully compiling the mini-biographies on everyone in the department, she tripped and they all scattered! Try
matching the biographies to the IT Team. (The answers are below!)
Recently moved into a new home.
Handy, likes to build things.
Hobbies include traveling, golfing and fishing.
Dallas Cowboys fan, even though born and raised
in Illinois.
2. Hobbies include performing music, tennis and
ballroom dancing.
Enjoys cooking for family and friends, so long a
someone else cleans up afterward!
Enjoys traveling to new places, meeting people
and learning about different cultures.
3. Hobbies include bicycling, hiking, camping and
most everything in nature.
Enjoys being challenged and participating in
competitive activities.
4. Joined Addus in 1997, when the Support Center
was in downtown Chicago and the IT Department
was in Edgewater.
Now works out of the IT West Coast Office in
San Francisco.
Free time mostly belongs to Oscar the big brown
dog, with occasional forays into bicycling, cooking
snowboarding and photography.
5. Grew up in Montana but not born there.
Enjoys road tripping and exploring beautiful
places.
Took a trip all the way around Lake Michigan
and also stopped at Lake Huron & Lake Superior.
Plans to visit Hatfield & McCoy territory in
Kentucky and West Virginia this spring.
6. Proud parent of two teenage daughters and two
middle-aged cats.
Occasionally travels.
Video snob who is deeply disturbed by improper
aspect ratio.
Earned a medal in first 5K run, finishing third
among the three in same age bracket.
7. Hobbies include fishing, camping, dirt-bike riding
and watching drag/motocross racing.
Gardening vegetable and flowers.
Enjoys watching daughter play 1st base on her
softball team.
8. Hobbies include swimming and biking.
The family dog - Tucker _ is a Shih Tzu
Favorite music is Country, Christian rock, dance,
and ’80s rock.
Sports favorites include hockey and football.
Has lived in a few interesting places - New York,
New Orleans and Indianapolis.
9. Solves problems writing code.
Enjoys watching movies and tennis matches.
Hobbies include chess, racquet ball, table tennis
and tennis.
10. Likes all sports and can’t wait until the Cubbies
win it all.
Spare time is spent bicycling along Lake Michigan
forest preserves.
ANSWERS
1. Mark, 2. Inna, 3. Roger, 4. Michael,
5. Jeanette, 6. Ron, 7. Jennifer, 8. Steve,
9. Krishna, 10. Gary
1. Married for almost five years.
Here is a breakdown of the referrals:
The Key to building a great company is hiring
great people.
I am proud to announce that our employee referral bonus program was a smashing
success in 2012. We had a total of
78 referrals for the year. An excellent increase from 41 referrals in 2011.
Home Care Aide
Scheduling Specialist
Referral Center Rep
Payroll Specialist
Care Coordinator
Health & Wellness
Coordinator
Agency Director
16
4
1
1
1
1
2
Licensed Practical Nurse
4
Account Executive
1
Register Nurse
24
Physical Therapist
14
Physical Therapist Asst.
1
Occupational Therapist
5
Occupational Therapy Asst. 1
Speech Therapist
2
Kudos to all the Agency Directors for promoting this program
in your branches, and a big thanks to all our employees who
participated and promoted our employment opportunities to
their best contacts. Let’s shoot for 100 referrals in 2013!
Addus Gets Social!
By Joe Widmar, Marketing and Sales Coordinator
Social media is no longer a trendy marketing and communications option for modern tech-savvy companies.
It has become a standard, mainstream tool many companies now use in communicating with consumers, peers,
and employees. These companies recognize that if they are not controlling their message through social media,
someone else will.
Addus continues to expand its social media presence on Facebook and LinkedIn. We strive to make each outlet an open forum of communication among employees, industry professionals, and the general public. Some of
our most valuable feedback on Facebook has come from our employees. This feedback will help us make improvements as we continue to grow, and we hope to connect with more and more employees and other Addus
“friends” through our Facebook and LinkedIn sites.
In addition to offering a direct line of communication with our employees, we strive to offer industry news, health and wellness
facts, and generally appealing content to anyone interested in healthy living and the state of our health care system. The goal of
this information is to help position Addus as a health and wellness resource within the social media sphere, and to reference other
well established resources.
Building a social network takes time, and posting insightful content is paramount in doing so. If you have anything you think
would be good material for either our Facebook or LinkedIn pages, please do not hesitate to send it to me, or better yet, post it on
the site yourself. We look forward to hearing from you!
October 2012
Israel Lope, Scheduling
Specialist, Support Center, IL – Nominated by
Agency Director/
Gurnee, IL.
Israel has been
Gurnee’s Scheduling
Specialist since December 2011, assisting us
with Telephony and,
now, Centralized Intake. He works collaboratively with the administrative staff, our HCAs and me, providing the Gurnee branch with concise, accurate
reporting, and he is always congenial and
professional. Israel is an asset and a pleasure
to work with!
ing as a new Agency Director. Many operational issues needed to be addressed, and
Ilya, with his four years of Addus experience,
was there to help me with compliance issues
and made sure our caregivers were wellinformed and trained to provide quality care.
He had a take-charge attitude and did what
needed to be done. He continues to be exemplary in his role and provides excellent
customer service to our clients and caregivers. I can honestly say that, with Ilya’s support and knowledge, my job is easier.
Lynn “L” Romero, Caregiver, Albuquerque, NM
#7360 – Nominated by
Candace Guerrero,
Agency Director.
Lynn, known as “L” in
our office, is a part-time
Christine Betts, PCA & Ann Norris, CNA/HHA,
employee for the AlbuConcord Assisted, CA #7531 – Nominated by
Mary Moore, Supervisor.
querque branch. She is
A 92-year-old retired family dentist called our
also a local business
office seeking help for himself and his
owner who was looking
wife. After undergoing surgery for a knee
to make a difference in her community. That
replacement, he needed a physical therapist. is one of the reasons we hired her. L has
His wife, suffering from Alzheimer’s, needed some evening clients who she loves and who
a caregiver for personal assistance and help
love her. She does whatever they ask and is
with preparation of meals. The dynamic duo always trying to make their lives easier. One
of Chris Betts, who successfully got mom in
of her clients needed to make a 40-minute
her new walk-in bathtub, and Ann Norris,
trip to the VA hospital for a procedure, but it
who got the dentist up and walking, were
turned out that he needed to be admitted to
both instrumental in his rapid recovery. As
the hospital. He was alone and scared, so L
an interesting side note, the dentist was
stayed with him several hours, despite the
Ann’s orthodontist 35 years ago.
fact that her shift had ended and she had her
own business to run. L was caring and comMichelle Stoudt, CNA,
passionate when her client needed her the
Pottsville, PA #2090 –
most. Although it may seem like a small gesNominated by Brooke
ture, it meant the world to him. After he
Blankenhorn, Agency
was released from the hospital and returned
Director-Pottsville, PA.
Michelle has been a
home, he made a quick recovery, I believe, in
huge asset to our team part, because he knew L would be there
as a caring, hardworkwhen he got out.
ing and dedicated
Kathy Beattie, RN, Olymworker. All of her clipia Fields, IL #4240 –
ents adore her. Addus
Nominated by Lorie Colis fortunate to have found Michelle, who is
clasure, Interim Agency
one of a kind. Thank you, Michelle, we apDirector.
preciate all that you do.
Kathy is an excellent RN
November 2012
Ilya Kuzkin, Service Coordinator, Seattle, WA
#6150 – Nominated by
Kris Lee, Agency Director/
Seattle, WA.
Ilya was transferred from
the Vancouver branch to
the Seattle branch in July
2012, just as I was start-
and Addus employee,
always dedicated to her
job and to her clients. A
few months ago, one of
her clients needed a new
bed, but didn’t want to replace the one she
had shared with her husband for 50 years.
She felt that she never slept alone and that
his spirit was with her. So Kathy and her
husband bought a new mattress for the cli-
ent. It also is not uncommon to see Kathy
riding around with balloons in her car to give
to her patients for birthdays and anniversaries. Kathy is truly one of Addus’ shining
stars!
Juanita Gonzalez, Home
Care Aide, Riverside, CA
#7400 – Nominated by
Hector Chavelas, Scheduling Specialist-Support
Center, IL.
Juanita consistently
demonstrates a positive
attitude and provides
excellent care to the
clients she serves. Every
time she is asked to fill a
case, she willingly accepts, and I can hear her
smile through the phone! I’ve received numerous compliments from clients on her professionalism and willingness to make sure
they receive services when their regular
Home Care Aide is off. She is a true pleasure
to work with and has made the centralization
of scheduling in the Riverside office a breeze.
She is a tremendous asset to Addus.
December 2012
Sandra Kester, Lead
Scheduling Specialist,
Support Center, IL
#0950 – Nominated by
Roger Ness, VP Information Systems and
Francine Winters, Director of Financial
Systems and Compliance.
Per Roger: “Developing new software relies
heavily on quality feedback and ideas from
those who will be using it. For those who
volunteer or are “volunteered,” it can be
frustrating and time-consuming. But when
we reached out to Sandy to help us develop
a new BestFit Scheduling utility, she jumped
right on it and has been providing us with
terrific ideas and feedback. She has been
supportive and patient when encountering
issues and has had an amazing, supportive
attitude throughout the process. Sandy has
been very helpful, always greets us with a
smile, and her positive attitude makes working with her a very enjoyable experience. Our team really appreciates the opportunity to work with her and feels that she’s
deserving of this recognition.”
(continued on next page)
(Sandy Kester, continued)
Per Francine: “When Sandy started, she was a
scheduling coordinator on the central Telephony team, working primarily with the
Wheaton field staff and service coordinators. She sits near my desk, so I can hear her
on the phone from 7 a.m. to 4 p.m. every
day. She is patient, professional and cheerful. Sandy goes out of her way to be personable and friendly on every phone call, regardless of who is on the line. She takes the time
to get to know the field staff by asking how
they are doing and about their families. If
someone is out sick, she shows concern. When the branch lost power in the
storms, she was willing to pitch in to help
with calls. She shows true dedication – all
day, every day. Sandy is an awesome role
model for us all.”
Ruby Padilla, Caregiver,
Albuquerque, NM #7360
– Nominated by Candace
Guerrero, Agency Director.
Before Ruby came to
Addus, she had been a
beautician for more than
30 years. Due to the economic downturn, she needed to change
jobs. She became a full-time caregiver, which
was a challenge at first, but is now a superstar. Her clients love her and the free pampering she gives them, including in-home haircuts. Ruby is always looking out for them and
their needs. One of her clients bought a new
vacuum and was giving the old one away, so
Ruby took the old vacuum to another client in
need. Ruby also made arrangements to transfer a friend’s old couch to a client who needed a couch. She just keeps going above and
beyond for Addus and her clients.
Mandy Cattin, CNA/Home Care Aide, Lafayette, Ind. #4050 - Nominated by Cortland J.
Young, RN, CHPN, Agency Director
Mandy is a recent addition to the Lafayette
office and has quickly jumped in to improve
our ability to serve clients. She has taken a
leadership role by helping to keep all CNAs up
-to-date on licensing and assisting with inservices, and is always willing to fill in when
others are on vacation or sick. She also has
helped with recruiting and has referred several
other CNAs who have joined the Addus
team. Mandy is always professional and has a
winning smile. We are very fortunate to have
her on our team.
January 2013
Debbie Gaunt, Administrative Assistant/Billing,
Homewood ADS, IL
#3820 – Nominated by
Laura Altenbaumer, Program Director/
Homewood ADS.
During Debbie’s tenure
at Addus since 2004,
she has experienced
many changes. She has
become the go-to person for support at the
Adult Day Center, doing more than just her
administrative duties. She is always willing to
help and cares about our clients’ wellbeing. She pitches in with serving breakfast
and lunch, develops activities, and builds rapport with the clients and their families. Homewood Adult Day would not be
what it is today without her dedication.
Mary Abeyta, Caregiver,
Albuquerque, NM #7360
– Nominated by Candace
Guerrero, Agency Director.
Mary is a special caregiver
with a gift for bringing
joy, a sense of calmness
Tommeka Dennis, Home Care Aide, Birmingand true compassion to
ham, AL #2513 – Nominated by Torie Spinks,
Agency Director.
the clients she serves. She
Tommeka is one of our mental health support works part-time and fills in for other caregivstaff who has a special talent in communiers when available. Recently, we had a client
cating with and taking care of clients with
with terminal cancer who needed 24-hour
neurological disorders. We received a letter
care. Mary took on this difficult case, not
extolling Tommeka’s care, noting that one
hesitating to rearrange her schedule to take
client had improved so much that she was
on the responsibility. Other caregivers might
able to do things she had not done the last
hesitate to care for terminally ill clients, but
two years. It is obvious that Tommeka takes
not Mary. She was there to help this client
pride and personal satisfaction in developing
who has had Addus care since 2006. Mary is
meaningful relationships with her clients.
amazing, and I can only hope that one day
she will consider working full-time for Addus.
Martha Romero, Home Care Aide, Gurnee,
IL #3380 – Nominated by a client’s daughter.
The Palatine Support Center received a call
from a client’s daughter who wanted to praise
Martha, a Home Care Aide from the Gurnee
office. She was so happy with Martha that
she wanted to tell someone at the corporate
office that Martha was a “blessing” and that
Addus is “very fortunate” to have her representing them. With Martha there to take care
of her mother, the daughter could leave for
work in the morning knowing her mother was
in good hands. As a testament to this, the
client’s face lights up when Martha arrives,
even though she suffers from Alzheimer’s.
Martha “goes above and beyond” in all
aspects of providing care.
Lisa Woertz, Home Health Aide, Milford, DE
#1051 – Nominated by Sharon Purcell-Ponsell,
DPCS.
Lisa currently cares for two clients in the same
home and noticed something off one
day. She immediately notified her supervisor
of the changes in their health, who, in turn,
contacted the family to report the observed
changes. The family called the doctor and, in
doing so, prevented the clients from being
hospitalized. They are forever grateful to Lisa
for her quick intervention. Thank you, Lisa,
for caring about the well-being of your clients.
Mary Jennings, Program
Director/ADS Springfield, IL
was presented with a beautiful pencil sketch of an
elderly gentleman and poem created by Claire Lavin, (pictured below)
an 8th grade student of St. Agnus Grade
School in Springfield. The art teacher at St.
Agnus, Kimberly Magowan, had given an assignment to her art class to choose a disease
and capture it in art. Claire did a beautiful job
and Kimberly asked if we could hang the art
piece at the center. Everyone at the center
was touched by this random act of kindness. It
is now proudly displayed on the front wall as
you enter the center.
Pictured left to right is Grace Snelling/ADS Program Aide, Mayor of
the Village of Lynwood, Eugene
Williams and Laura Altenbaumer/
Program Director, ADS Homewood.
On March 25th, Grace Snelling
arranged a meeting with Mayor
Williams to introduce him to our
Homewood Adult Day Center.
Grace is a resident of Lynwood (10
miles from our ADS), and has a
good relationship with the Mayor. Laura Altenbaumer took the opportunity to acquaint
Mayor Williams with our ADS services and encouraged the Mayor to visit the center and meet
our seniors. And on April 5th, he took a tour of the ADS. He was impressed with the center
and wants us to work with their Senior Housing Coordinator to schedule presentations to
the seniors of Lynwood.
The following poem that is on the drawing is
a very touching message from the perspective
of an elderly person suffering with Alzheimer's. Thank you Grace for arranging this meeting and establishing this new working relationship.
At first, I am fine
I am happy,
I am here
But that’s not always enough.
I’m misunderstood.
I may not remember this moment here
with you,
So remember this:
Just because I am aged, and worn down,
Doesn’t mean I don’t matter.
Just because I don’t show my feelings,
Doesn’t mean I don’t have any.
Just because I get frustrated,
Doesn’t mean I don’t care.
Just because I don’t remember our moments together,
Doesn’t mean I don’t appreciate them.
Just because I don’t say I love you,
Doesn’t mean I don’t.
I am still living, breathing and being.
What followed was an experience that neither of us has ever encountered on a professional or personal basis. We met Mikilyn
Schutt!! This woman is absolutely amazing.
Her professional insight and understanding of
Kerri Pendley, Regional what he was going through was profound.
Director Adult Day Ser- She truly displayed concern for his well being
vices, received a letter
and helping the family go through this crisis.
extolling the experience It was obvious that Mikilyn takes a deep pera client had working
sonal concern in all of her clients at the Adwith Mikilyn Shutt, Program Director, Mt.
dus Adult Day Center. She also cares about
Vernon, IL. Here is a synopsis of the letter.
the families, who are, at times, so lost in understanding what is happening to their elders
that they need support as well.
My husband and I were flying from our FloriDuring the remainder of our time in Mt
da home to help take care of my husband’s
father, Percy. He had been in the care of his Vernon, Mikilyn made herself available to us
daughter and attending the Addus Adult Day on a 24/7 basis. She met with us at another
long-term care facility that would allow Percy
Center in Mt. Vernon every day for 3 to 4
hours a day. He had had several mini strokes, to spend meaningful time at Addus. She also
explored numerous other options for us. She
and still maintained his mental clarity, but
contacted the original home health care aide
needed more assistance for the rest of the
who spent time with Percy and let her know
day.
that he was at a new facility so she could visit
with him. She contacted his daughter, who
Finding it harder to give the care and attenwas in a fragile place, and made sure that she
tion that Percy needed, his daughter had to
admit him into a long-term facility. We were was ok with the decisions and changes being
heartsick when we arrived in Mt. Vernon and made. We were in constant communication.
Even texting and answering them at 10:30
visited Percy in the facility. He thought he
had been placed in prison…and so it seemed p.m.!! In other words, Mikilyn was our family's lifeline during this very difficult time.
to us.
We were distraught over his situation and
pondered what actions we could take on his
behalf. We remembered conversations we
had with Dad about his days with Addus.
There was “someone” there who had renewed in him a new purpose for living. We
decided to stop at Addus and try to meet that
“someone.”
I simply needed to write to you and tell you
how fortunate Addus is to have an employee
like Mikilyn. She is a great asset for Addus. This type of care is rare and requires a
high energy level as well as a compassionate
heart that few possess.
Sincerely, Sherry A.
An Apple a Day Really Can Keep the Doctor Away
In the last newsletter, I described how we should apply Ben
Franklin’s adage “an ounce of prevention is worth a pound of
cure” as a sound health and wellness strategy. One important
element of this strategy is eating a healthy diet.
For years, my wife has
been trying to help me with
this challenge and, for the
past several months, has
had me on “an apple a day
plan”. While I have enjoyed
my daily apple routine, I
wanted to learn if there was
really any truth to the old
saying about keeping the
doctor away, and if there is
any scientific evidence to
support the claim that apples can, in fact, help reduce
medical expenses. Well, it
turns out that there are well
-documented health benefits from eating apples and that they can
be a very worthwhile part of an overall health and wellness plan.
While we can get similar benefits from eating a variety of different
fruits, since they’re all included in an apple, it makes sense to opt
for the simpler alternative.
A quick search on the internet references lots of articles, along
with scientific studies, on the health benefits of eating apples, including the following:
Promotes whiter, healthier teeth and prevents tooth decay
Boosts your immune system, particularly when you’re under
stress
Supports weight loss with a low calorie, high fiber food source
Reduces “bad” cholesterol, increases “good” cholesterol and
prevents heart disease
Promotes gastrointestinal health and helps avoid related problems (e.g., constipation, diarrhea, irritable bowel syndrome
and hemorrhoids)
Protects against Alzheimer’s and Parkinson’s disease
Reduces risk of some cancers (i.e., breast, liver, colon and
lung)
Aids in the management of diabetes
Reduces respiratory problems, including asthma
As many of you know, Addus completed the sale of the Home
Health business to the LHC Group on February 28, 2013,
which included our home health operations in Arkansas, California, Illinois, Nevada and South Carolina. In the weeks following the sale, we worked in close partnership with the LHC
Group’s leadership team to ensure a smooth and effective
transition, with the goal of making the change appear seamless for our clients and employees. By all accounts, the transition was a huge success thanks to the tireless efforts and continued focus of the Addus and LHC Group leaders, and the
ongoing commitment of the Home Health employees in all
locations.
With this agreement, Addus forged a partnership with a nationally recognized home health leader, with a reputation for
integrity and adherence to the highest standards of excellence,
who shares our core values of providing high quality care and
high touch consumer interaction, while promoting healthy
independent living at home. The LHC Group is committed to
building on the strong foundation established in our Home
Health offices, and will continue to grow in those communities
by serving their clients well, united by a single, shared purpose:
It’s all about helping people.
Mark Heaney, President and CEO of Addus Healthcare, said,
“We are very pleased with how well everything proceeded
with the sale and transition of our Home Health business, and
are grateful for the energy and commitment demonstrated by
members of both the Addus and LHC Group teams in managing this important change. While we will continue to build on
our partnership with LHC, we will focus our attention on our
growing home & community business, which benefits from a
significant opportunity by serving a large and growing dual
eligible population.”
Volume 39
Newsletter Staff
Editor: Becky Diacou
Co-Editors: Paul Diamond, Andrea Darr
Content: Laura Altenbaumer, Darby Anderson, Becky Diacou,
Paul Diamond, Jeannette Fairchild, Mark Heaney, Mary Jennings,
Martha Holstein, Julie Krizmanich, Wanda Kullas, Ryan Noth,
Kerri Pendley, Joe Widmar
As we continue down the path of improving our health and wellWe would like to hear news from our offices. If you have subness in 2013, I recommend you consider the “apple a day” plan as missions for upcoming newsletters, please send to:
one simple step in your overall personal health management [email protected]
egy, which should also include eating a healthy diet, smoking ces2401 S. Plum Grove Road, Palatine, IL 60067
sation, regular exercise and periodic health screenings. Let’s do
our part to reduce our chronic disease risks and improve our quality of life following Ben Franklin’s ounce of prevention advice.
Annette Leavell
formally Kwasniewski has
worked for
Addus for 7 years
as a Scheduling
Supervisor for
Marion (Anna ), IL.
On Valentines day
Annette said,
“I married the
love of my life,
LaRance Leavell.
He is the man that
brings out the
best in me. We
have started our
happily ever after
life together.”
Gracie Speer (12) was “Page for a day” in Springfield, IL for Illinois
Senator Matt Murphy (R), who is the representative of the 27th District
of Palatine. Addus purchased the opportunity at the silent auction held at
an annual fundraiser by the Age Options, Inc., Area Agency on Aging for
Suburban Cook County. Pictured above is Kip Speer, Agency Director,
Charleston, IL, his daughter Gracie and Senator Murphy (R) Palatine. The
day’s activities were planned by the Senator’s staff. Both Gracie and Kip
had a tour and history lesson of the State Capital.
Cheryl Wright’s, Agency Director/Fairview Heights, IL youngest
daughter, Hollie, got married on Oct 19th, 2012 to John
Bonvancino. Cheryl says, “John and Hollie make a great couple!!
Just look into their eyes! LOL”
Pictured left is Dawn
Menya, Agency Director, (Central PA)
with her husband,
Don Menya. Dawn
is very proud of her
husband who has
written and published
his first novel,
“Down Deep and
Out of Time.” It is
previewed and available on Amazon.com.
It is a military thriller
with a good plot and
lot’s of suspense. It is
hard to put down.
We wish Don much
success!
Pictured above are Illinois State Representative, Sue Scherer (center),
along with employees for our Decatur, IL branch, from left to right, Annie
Yarbury-SEIU, Michelle Walker-Addus Agency Director, Decatur, IL, Melvin Jones-Addus/SEIU, Sue Scherer-State Representative, Kevin HolmesDOR's P.A., Denise Gaines-SEIU and Tina Randle-SEIU.
At the In-District SEIU meeting held at our Decatur, IL office in February, Agency Director, Michelle Walker, along with branch employee representatives for SEIU, met with Illinois State Representative, Sue Scherer
(D) of the 96th district to encourage her support in the State of Illinois’
General Assembly for continued funding of the Community Care Program, which provides home care assistance to over 85,000 seniors, allowing them to remain independent in their homes. Thanks to the combined advocacy efforts of SEIU members, seniors and community leaders,
the Illinois House and Senate passed an emergency funding bill for the
Community Care Program in April that will ensure the continuation of
these important home care services for Illinois seniors, as well as the continued employment of over 30,000 home care workers. Congratulations
to Michelle and her staff for their contributions to the grass roots support
that helped save this important program.
Abramova, Alla
Adeoye, Aderonke C
Alderman, Dawn M
Allen, Alisha L
Arrington, Charisse
Ball, Josie M
Batten, Amanda K
Beal, Jackie K
Bennett, Marilyn
Bolden, Quiana
Bowen, Debra
Brown, Leslie A
Bush, Tabrina M
Casey, Vondell
Chavez, Francisca
Cheng, Cira
Deshazier, Debra
Drapatsky, Gary
Flores, Amanda
Gelfond, Elena
Gibson, Lawanda J
Grant, Jesse
Green, Tracie K
Greenwell, Douglas L
Greenwood, Necole L
Griffin, Mcglotha
Haley, Talisa J
Hartema, Tanya
Henson, Rebecca
Hester, Betty J
Hilaire, Kettlie
Hiner, Lavonia
Hodges, Latrica M
Ibanez, Gloria
Jaramillo, Colleen
Johnston, Harriet
Jones, Demetria R
Kellner, Lourdes M
Kerr, Barbara
Kincaide, Gloria A
Kinloch, Dolly
Lewis, Cheryl A
Leyva, Dinet
Lindsay, Beverly
Lorz, Linda S
Macklin, Kenya A
Malanchuk, Lidiya
Mathwig, Christine L
Matthews, Carolyn
Moreno, Maria C
Mulica, Telisa A
Murdock, Kathy
Nelson, Florence P
Oladapo, Mojisola R
Oldani, Gayla R
Onofre, Angelica
Padilla, Renee
Poppe, Carol M
Purdy, Laurel L
Rokosh, Sarah
Salinas, Enedelia
Sandoval, Christina
Sansom, Michelle E
Saucier, Talesheya
Shepherd, Shirley J
Sims, Paula
Stanley, Carol J
Sutton, Sandra J
Tipps, Barbara J
Vargas Abed, Arcelia
Vasus, Lyubov
Vega, Maria S
Villareal, Crystal
Ward, Deborah S
Washington, Tomeka
Wellen, Dianna L
Wells, Evangeline G
White, Jason
Worthen, Ann J
Aivles, Jo Ann
Bell, Charlotte
Burns, Sarah J
Chapman, Brenda A
Chyzhyk, Mariya
Cruz, Lupe
Cusic, Latachia
Daniels, Nelda J
Eder, Janet K
Eder, Susan M
Gambrell, Tiffany
Gant, Tammy A
Gossett, Shelvia J
Johnson, Georgia
Jones, Gwendolyn
Jones, Heidi
Karadjova, Elena
Lemmons, Pamela
Mac Donald, Rebecca
Maciasz, Nonna
Ratliff, Lula
Schrider, Stephen
Stoddard, Lonnie G
Straight, Shirley
Thornton, Cynthia
Belford, Kerry
Chambers, Okenia
Gutierrez, Faye
Harding, Freddie
Parmely, Sherry
Woodson, Cornelia
Fahl, Judith A
Mcdonald, Patricia L
Richardson, Earnestine
Alexander, Lillie
Sauceda Lopez, Maria
Almazan, Grizelda O
Arnold, Laura J
Barlow, Sam
Batryn, Valentyna
Bax, Barbara A
Beverly, Fazio M
Bilenko, Yevgeniya
Birdsell, Tabatha
Bosquez, Juana
Briggs, Mary L
Buffington, Diane
Burks, Andrea
Calloway, Emma J
Carrillo, Amparo
Cook, Robert
Cooper, Yvonne
Cornell, Latoya L
Dabbs, Andrea M
Daniels, Deanna
Depalma, Jama L
Diaz, Maria
Dixon, Pamela
Dodd, Debra Kay
Dorn, Delories M
Dorsey, Toccara
Dylyn, Olga
Ellis, Marshene E
Estrada, Maria A
Flores, Rosa
Folz, Lisa M
Fortner, Iola
Freeman, Cheridan M
Fulton, Kelly K
Garcia, Eva
Gardner, Bernice
Ghusein, Ruqayya E
Gilmore, Shana M
Gonchar, Stepan
Greco, Magda
Griffin, Dorothy J
Harrell, Angela M
Harris, Jimmel
Jackson, Hilda J
Jackson, Takisha R
Klungland, Ginger M
Lauzon, Bianca
Lemon, Sylvia
Lilly, Alease
Long, Barbara
Mason, Linda
Matthews, Barbara J
Matthews, Vakevia D
Mcdowell, Darlene
Montano, Genoveva
Montoya, Carolina
Murphy, Jerome
Okhvat, Mariya
Rea, Heather
Reagan, Lyn E
Reuer, Dennis
Rodgers, Tamaal A
Salto, Carolyn
Schell, Bridgette
Shaw, Kathleen J
Shchyr, Lyubov
Shelton, Theresa
Sheppard, Debra M
Silva, Blanca
Sobizadeh, Fereydoon
Staten, Linda K
Steele, Debbie
Stowe, Latasha A
Tacy, Charlotte J
Thietje, Brian D
Tlatelpa, Lorena
Vigil, Francella
Vigil, Sandra
Wayne, Karen
Wilkins, Tina R
Williams, Diane
Williams, Sarah A
Womer, Christina L
Woodson, Kawana H
Wright, Amanda
Wroten, Nicole M
Zellars, Loretta
Barnes, Joanne
Bass, Lyudmila
Blount, Annette
Carretti, Suzan A
Cuda, Janet L
Dailey, Tamara
Duncan, Tawana
Gonzales, Corine
Gopanchuk, Oksana
Henderson, Hattie
Joy, Mari A
Kirby, Bonnie
Leon Jacinto, Luz
Martin, Shanna L
Mayberry, Victoria
Mousheh, Najah
Pierreville, Remance
Poole, Adriane
Rivera, Maria E
Roberts, Darlene
Roberts, Tatyana
Sanchez, Marialuisa
Spradlin, Leanna R
Suggs, Mark
Tiller, Latanya
Tillman, Brenda
Weekley, Pam
Whitmore, Pauline
Wilder, Marie K
Wilson Lillie, Julia R
Baker, Tammy
Chaffee, Michael
Cowherd, Gloria
Dabbs, Lisa
Donton , Darlene L
Godoy, Mary
Hostert, Priscilla
Johnson, Patricia D
Jose, Dorothy M
Khalil, Gloria M
King, Mary
Kirsch, Pamela
Morris, Shannon
Posternak, Anna
Romo, Rita R
Bargas, Rafaela
Fishburn, Rose O
Jaramillo, Dolores
Leslie, Maria E
Perez, Hermelinda
Scott, Dorothy
Martinez, Vickie
Abrego Rodriguez,
Eleonor
Allen, Nancy
Assilien, Roseta J
Atramentov, Irena
Avila, Gregoria V
Barkle, Alejandra
Barrera, Dolores
Beauregard, Sandra J
Bedford, Angela
Blair, Wayne A
Blasingame, Elondia
Boose, Jackie L
Bornds, Felicia D
Calton, Nick Lee
Cantu, Teresa
Chepurda, Nicholas
Cizek, Leatha B
Clark, Veronica
Clemons, Latricia A
Cole, Raechel M
Crews, Sandy L
Edwards, Kimberly C
Elledge, Evelyn D
Feldbusch, Judy
Ford, Denise L
Frierson, Ladiamond T
Gambrell, Susan G
Garcia, Danicia
Gates, Tawanda E
Gonterman, Laurie A
Gordon, Stephanie
Gorinshteyn, Anatolij
Griffin, Laddie B
Gross, Melinda
Harebottle, Linda L
Hecathorn, Tina
Hughes, Annie H
Ivanov, Tatiana
Jackson, Letetha T
Kimmins, Jessie M
Kissen, Teresa K
Kresin, Dawn M
Manevich, Yan B
Mason, Timika C
Mayfield, Tasha L
Maynor, Yulanda
Meyer, Gladys
Milanes, Margarita
Miles, Louise
Myers, Lavina E
Olson, Carolyn K
Paschen, Virginia
Pilkington, Rosalee R
Rohr, Yolanda
Rumble, April L
Schaeffer, Janet L
Schongalla, Ellen M
Schongalla, Glen
Shaw, Alicia J
Shelton, Michelle E.
Smith, Mary Lynn
Spencer, Jaime
Spencer, Sonja
St Surin, Florence M
Stidham, Christina
Stinson, Bernadette
Sulikowski, Frank J
Taualai, Taunuuga Una
Tomaszewski, Louise A
Totton, Donna L
Venegas, Maria C
Walker, Teresa
Ward, Dina M
Whitecotton, Toni
Williams, Shirley J
Winder, Clister J
Aragon, Juanita
Birch, Nelda F
Burakova, Svetlana
Deras, Teresa
Doran Christman, Pat
Erwin, Deidre Ann
Hixenbaugh, Anita
Jackson, Karry
Kenyon, Minnie R
Mason, Elaine
Ondrey, Dee A
Rakitin, Vera
Raymond, Mareena C
Rice, Shirley
Rivas, Reyes
Rubin, Oleg
Samborska, Mariya
Seliuk, Tatsiana
Silas, Barbara L
Strong, Angela
Waggoner, Zandra
Watson, Patsy
White, Sheila
Wiley, Lucretia
Dettery, Mary Ellen
Koch, Catherine M
Meza, Valeria E
Rebbe, Alice
Sims, Uzella
Woroszylo, Carol
Brodsky, Alla
Cunningham, Diane
Gonzales, Imelda
Kanies, Dawn
Musil, Lana J
Young, Susan E
Rapp, Bonnie K
Woods, Rose Marie
Shackleford, Sonia S
Starwalt, Marjorie
Adams, Bernice
Agnew, Yorketta
Bruce, Patricia
Bush, Deborah A
Chicagoland Therapy,
Hovorka Hana
Dairo, Nimota S
Dambajav, Solongo
Degrave, Phyllis J
Dozier, Arminta Kaye
Duran, Lota E
Frydenger, Michele D
Garcia, Catalina A
Gayton, Urishala L
Gibson, Stephanie
Green, Jacqueline A
Jackson, Janeane L
Johnson, Cheryl
Johnson, Linda
Johnson, Patricia A
Jones, Charles
Jones, Shirley
Jones, Susan M
Katunin, Ilja
Lopez, Sonia
Lucas, Samantha R
Marchek, Christeena
Mares, Antonia
Milkova, Stefka
Oleary, Debby
Owens, Dolorise
Petkova, Ivilina
Pulliam, Roxanne
Ramos, Alma G
Rivera, Nancy
Rix, Katherine L
Showemimo Smalley, Y
Shykulska, Svitlana
Singleton, Sheila A
Soliece, Linda Susan
Spencer, Jami
Stone, Lavonn
Stork, Emma
Suits, Carla Y
Tuxford, Shirley J
Uzoeshi, Chidimma
Williams, Stephanie
Wold, Nancy
Abdelqader, Wafieh
Barszcz, Matt G
Berkun, Victoria
Bivins, Torena D
Bomar, Teresa J
Brackett, Hope M
Brownlee, Sandra F
Corvera, Teresa
Danzy, Barbara
Darling, Teresa
Denisenko, Victor
Frohman, Alyse
Guldenpfennig, Craig
Jordan, Sylvia
Lamproe, Mary
Pejic, Tonja
Roach, Harriett T
Shirley, Michael D
Swick, Betty J
Vanderploeg, Candice
Watters, Nora B
Young, Renae A
Allen, Flora
Anderson, Annette
Armour, Melissa
Barris, April
Beach, Nettie
Bell, Lynette C
Bodnarashek, Elena
Bray, Simone M
Burgess, April J
Cerabai, Larisa
Clay, Constance C
Cole, Janell
Conway, Amailia L
Cruz, Nydia E
Curiel, Maria Silvia
Davis, Margaret
Duran, Trudy
Gesse, Floreence
Gold, Starr E
Gomez Calixto, J
Harter, Donna L
Helmel, Sheri R
Hendrix, Sandra
Holder, Kenneth J
Holmes, Deshaaron J
Humbyrd, Kim D
Irving, Renita
Jackson, Debbie M
Jalaliddin, Ayesha B
Johnson, Cachareal T
Johnson, Jerline
Joyner, King Heather
Juarez, Luz
Kendall, Cynthia
Kirgan, Wilma L
Kulkin, Oleg
Lawal, Olufunke A
Levin, Galina
Long, David E
Lopez, Carmen
Lopresti, Jeanine N
Lucero, Nancy
Luna, Aram M
Marbley, Rebecca S
Martinez, Carmen E
Mattson, Pamela
Mcdonald, Alethea J
Michielli, Teresa D
Miller, Krister R
Miller, Sherry
Misner, Juanita
Mitchell, Sabrina
Montoya, Maria S
Moore, Sherri
Morales, Josephine
Moulton, Cathy
Nichols, Jane M
Njumeken, Lydie
Orsborn, Virginia G
Pennington, Rana R
Percelly, Tamie S
Piraquive, Gladys
Reyna, Rudy D
Roberts, Teresa J
Rodriguez, Brenda L
Roth, John
Smith, Alicia C
Suarez, Norma
Summer, Vickie J
Tabron, Carrie M
Tiapula, Rosemarie
Tinker, Beverly
Tufteland, Corine M
Vanderhoff, Bonnie R
Venegas, Maria G
Vest, Jeannie M
Vil, Igor
Walker, Frances
Warren, Donna
Washington, Monae
Webber, Maurice
Wielt Ashlock, Tiffanie
Williams, Esther
Willingham, Katie
Wright, Mary
Abdel Rahman, Maysoun
Aneff, Dolores J
Antolin, Margie
Bauser, Judith
Christian, Stephanie
Cortez, Wanda S
Esquivel, Maria
Gause, Linda
Hammer, Sue
Hooks, Patricia
Johnston, Roberta
Jones, Jeanice
Kazoun, Zena
Khralovich, Dzina
Lampert, Sofia
Leodones, Rafael
Mckinney, Dorothy L
Morales, Lourdes
Morales, Maria Martha
Odell, Maria J
Palacios, Leonor
Perry, Carolyn
Raffo, Lily
Rankin, Michelle
Rasovsky, Mark
Rivera, Linda
Sickles, Lisa
Varshavskiy, Inna
Vyrvich, Natalya
Wadolkowski, Tamara
Walker, Jill L
Westbrooks, Delores
Cherkassky, Katerina
Coleman, Sharon
Dillon, Diane M
Gallegos, Virginia
Green, Gwendolyn
Jackson, Cynthia
Johnson, Maxine
Kaznikova, Inna
Miller, Kira
Neighbors, Carolyn S
Parker, Marya
Rainey, Vickie L
Shockley, Marletha F
Simpson Cornelius, Dorothy
Stovall, Vera
Tobias, Elizabeth
Trainor, Terry R
Tucker, Constance
Wenning, Jeraldine L
White, Marjorie
Jones, Jessie
Stookey, Kathy A
Padilla, Lupe M