Application Notes for Avaya IP Office Applications and CA Business

Transcription

Avaya Solution & Interoperability Test Lab
Application Notes for Avaya IP Office Applications and CA
Business Protection Suite – Issue 1.0
Abstract
These Application Notes describe the procedure for configuring CA Business Protection Suite
to backup and restore the Avaya IP Office Administration Suite, Avaya IP Office Voicemail
Pro and Avaya IP Office User Suite applications. CA Business Protection Suite is an
application that provides an integrated solution for threat management and data protection.
Testing was conducted via the DeveloperConnection Program at the Avaya Solution and
Interoperability Test Lab.
DJB; Reviewed:
SPOC 9/21/2006
Solution & Interoperability Test Lab Application Notes
©2006 Avaya Inc. All Rights Reserved.
1 of 41
ipo-ca-bps.doc
1. Introduction
These Application Notes describe the procedure for configuring CA Business Protection Suite to
backup and restore the Avaya IP Office Administration Suite, Avaya IP Office Voicemail Pro
and Avaya IP Office User Suite applications.
CA Business Protection Suite is an application that provides an integrated solution for threat
management and data protection. It integrates the BrightStor ARCserve Backup application with
eTrust anti-virus software.
The tested configuration is displayed in Figure 1. There were three PCs involved. PC 1 had the
Avaya IP Office Administration Suite as well as Avaya IP Office Voicemail Pro running in
addition to the CA Business Protection Suite. The IP Office applications that run as services
(Voicemail Pro and Feature Key server) ran on PC 1 in conjunction with the anti-virus software
that is part of the CA Business Protection Suite. PC 2 has the IP Office User Suite components
running in conjunction with the BrightStor ACRserv Backup Client software. This software
allows the BrightStor ACRserv Backup to manage backup and restores for the PC. PC 3 had the
BrightStor ACRserv Backup Client running. This PC was the “replacement” PC, i.e. the one that
the IP Office applications are restored to when the original PC has a catastrophic failure.
Table 1 displays the appropriate directories and registry entries that must be backed up for the
Avaya IP Office applications.
Avaya 5400 Digital Telephones
Avaya IP Office 406V2
IP Address 40.40.40.1/24
PC 3
IP Address 40.40.40.99/24
BrightStore ARCserv Backup Client Agent
IP Office software restored to this PC
PC 2
IP Address 40.40.40.108/24
PC for IP Office User Suite
BrightStore ARCserv Backup Client Agent
DJB; Reviewed:
SPOC 9/21/2006
PC 1
IP Address 40.40.40.107/24
PC for IP Office Manager
IP Office Voicemail Pro
BrightStore ARCserv Backup Manager
and external hard drive for file
management
2 of 41
ipo-ca-bps.doc
Figure 1 – Sample Test Configuration
Application
Directories1
C:\Program Files\Avaya\IP
IP Office
Administration Office\Manager
Suite
Office\CONFIGFILES
Office\Monitor
Office\CallStatus
Officer\Keyserv
C:\Program Files\Microsoft.NET
C:\Documents and Settings\All
Users.WINDOWS2\Start
Menu\Programs\IP Office
IP Office
Voicemail Pro Office\Voicemail Pro
Office\VMCONFIGFILES
C:\windows\system32\Vcl50.bpl
C:\Documents and Settings\All
Users.WINDOWS\Start
IP Office User My Documents for the Windows
Suite
login the user was installed for.
C:\Documents and
Settings\user\Start
Registry
HKEY_LOCAL_MACHINE/SOFTWARE
IP400
KeyServ
.NETFramework
Voicemail Pro
Vmprov5svc
.NETFramework
IP Office User Suite
Table 1: Directories and Registry Entries for Avaya IP Office Software
1
2
The default directories are listed
For Windows XP, the actual directory will be the user logon that was used for the installation (i.e. johndoe)
DJB; Reviewed:
SPOC 9/21/2006
3 of 41
ipo-ca-bps.doc
2. Equipment and Software Validated
The following equipment and software/firmware were used for the sample configuration:
Equipment
Avaya IP Office 406v2
Avaya IP Office Manager
Avaya IP Office Voicemail Pro
Avaya IP Office User Suite
Avaya 5400 Digital Telephones
Computer Associates Business Protection Suite
BrightStor ARCserve Backup Client Agents
BrightStor ARCserve Backup Manager
Software/Firmware
3.2.17
5.2.17
3.2.15
3.2.12
N/A
2.0
11.5 version 3884 and
11.5 Version 4144
11.5 version 3884 and
11.5 Version 4144
Table 2: Equipment and Software Validated
DJB; Reviewed:
SPOC 9/21/2006
4 of 41
ipo-ca-bps.doc
3. Configure Avaya IP Office Manager
There is no special configuration needed for IP Office. This section describes how to verify
which directories need to be backed up in BrightStor ARCserve Backup.
1. Log into the IP Office Manager PC and select Start → Programs → IP Office →
Manager to launch the Manager application. Log into the Manager application using the
appropriate credentials.
2. In the Manager window that appears, select File → Preferences to verify the directories
for the backup and binary files.
Select the Directories Tab. Note the Working Directory (.cfg files) and Binary
Directory (.bin files) and press the Cancel button.
The other directories for Voicemail Pro and the IP Office User Suite are configured at
installation time and otherwise cannot be changed.
DJB; Reviewed:
SPOC 9/21/2006
5 of 41
ipo-ca-bps.doc
4. Install the BrightStor ARCserve Backup Software
The BrightStor ARCserve Backup (BAB) software has a server version and client version. To
install the BAB server software, load the CA Business Protection Suite CD into the PC. The
setup program automatically runs. Select the Install Protection Suite option from the main
installation menu. Follow the installation instructions.
The BAB server software can be installed on the PC running the IP Office Administration Suite
or the one running Voicemail Pro. The following factors should be considered when deciding
which PC to install the software.
1. The amount of data that will need to be transferred from one PC to another versus the
data throughput on the LAN.
2. The PC usage during the time the backups and restores will happen.
In addition to installing the server software, the BrightStor ARCserve Backup Client software
must be installed on all PCs that will be backed up or restored with the software, for example, the
PCs running the IP Office User Suite applications. To install the BAB Client software, load the
CA Business Protection Suite CD into the PC. The setup program automatically runs. Select the
Exit option off of the menu. In Windows Explorer, go to the
Install\BAB_11_5_WIN_3884\IntelNT\NTAgent directory on the CD drive. Run the
Setup.exe program that is in the directory. Follow the installation instructions.
DJB; Reviewed:
SPOC 9/21/2006
6 of 41
ipo-ca-bps.doc
4.1. Service Pack 1
Service Pack 1 can be used with the Avaya IP Office applications.
Run the Service Pack installation and follow the instructions. A screen, as shown below, is
displayed indicating which previously installed components are going to be updated with the
install (the red highlight around the green square is the indication). Press the Next button.
The final installation screen indicates which components will be installed. Press the Install
button.
DJB; Reviewed:
SPOC 9/21/2006
7 of 41
ipo-ca-bps.doc
5. Configure BrightStor ARCserve Backup on the Server PC
The configuration information provided in this section describes the steps required to configure
BrightStor ARCserve Backup to correctly backup and restore appropriate Avaya IP Office
Administration Suite, Voicemail Pro and User Suite directories and registry entries.
5.1. Configure Directories on the BrightStor ARCserve Backup Server
PC
Create directories on the drive that will be used for the backups. The directories become the file
systems for BrightStor ARCserve Backup. Multiple directories can be created to allow different
applications (for example IP Office Manager and Voicemail Pro) to be backed up to different
areas. The directory name must be less than eight characters.
DJB; Reviewed:
SPOC 9/21/2006
8 of 41
ipo-ca-bps.doc
5.2. Configure the File System on the BrightStor ARCserve Backup
Server PC
This section describes how to create the file systems for BrightStor ARCserve Backup.
1. Start the Device Configuration application. Select Start → Programs → Computer
Associates → BrightStor → ARCserve Backup → Device Configuration.
Select the Windows Server (local machine only) option and press the Next button.
Note: The Windows Server option is for all Windows Operating Systems.
DJB; Reviewed:
SPOC 9/21/2006
9 of 41
ipo-ca-bps.doc
2. On the Options screen, select the File System Devices option and press the Next button.
3. Select Yes to stop the Tape Engine service and continue Device Configuration.
DJB; Reviewed:
SPOC 9/21/2006
10 of 41
ipo-ca-bps.doc
4. On the File Systems Device Configuration screen, press the Add button. This will add
a device with the File Device Name and Description as shown below. Left-click in the
File Device Name field and change the name to one of the directories created in Section
5.1. Left-click in the Description field and add information about the drive. Left-click
on Location and either manually type the location, or click on the ►button, which
appears when the field is selected to use the Windows Choose Directory option.
5. Repeat Step 4 for all directories created in Section 5.1. After finishing all the directories,
the screen looks like the picture below. Press the Finish button. A message will be
displayed on the screen indicating that the Tape Engine must be restarted.
DJB; Reviewed:
SPOC 9/21/2006
11 of 41
ipo-ca-bps.doc
6. Restart the Tape Engine. Select Start → Programs → Computer Associates →
BrightStor → ARCserve Backup → Server Admin. Select the Tape Engine tab.
Press the ►button.
Press the Tools button.
DJB; Reviewed:
SPOC 9/21/2006
12 of 41
ipo-ca-bps.doc
7. Configure the database. Follow this step to have the database automatically clear out
older entries. Select the Database Engine Tab. Check the Enable Database Pruning
box and enter an appropriate number of days in the Prune Database Records Older
Than field. Press the OK button.
Exit the application by pressing the
Step 6.
button in the upper right corner of the screen shown in
This completes the configuration of the database and tape engine.
DJB; Reviewed:
SPOC 9/21/2006
13 of 41
ipo-ca-bps.doc
5.3. Configure Backup Jobs on the BAB Server PC
Configuring the backup jobs includes setting up the devices that will be used for storage as well
as configuring the BAB Manager program to recognize all PCs that will be backed up or
restored. Backup jobs can contain multiple program files, but these application notes will have
separate jobs for the IP Office Administration Suite, IP Office Voicemail Pro and IP Office User
Suite. This will allow the jobs to be created for any PC that they are installed on.
5.3.1. Configure the Backup Devices
1. Start the Manager Program. Select Start → Programs → Computer Associates →
BrightStor → ARCserve Backup → Manager. Press the Leave Tutorial button and
then press OK on the dialog box.
DJB; Reviewed:
SPOC 9/21/2006
14 of 41
ipo-ca-bps.doc
2. Enable the registry view. The IP Office applications use PC registry entries. The BAB
Manager application does not show registry entries by default, so this option must be
enabled. In the Menu options on the top of the BAB Manager screen, select View →
Preferences. Select the Global Settings tab. Check the Show Registry box in the
Enable/Disable Options section. Press the OK button.
The “staging” option for backups automatically clears older backups after a specified amount of
time. These Application Notes will show how to configure backups with and without staging.
Section 5.3.1.1 shows the configuration without staging and Section 5.3.1.2 shows the staging
configuration.
DJB; Reviewed:
SPOC 9/21/2006
15 of 41
ipo-ca-bps.doc
5.3.1.1 Backup Devices without Staging
If staging is going to be used, proceed to Section 5.3.1.2.
3. Configure the devices for the backup. On the left side, select the Device option under the
Quick Start menu. The drives that were created in Step 4 of Section 5.2 appear in the
CA FSAdapter portion of the tree. That device id and/or location of the CA FSAdapter
device will vary from computer to computer depending on the number of drives
connected.
DJB; Reviewed:
SPOC 9/21/2006
16 of 41
ipo-ca-bps.doc
4. Format the drives for the backup. Left-click on the first entry to select it and then rightclick on <Blank Media> in the right panel and select Format.
Enter a unique name in the New Media Name field. Press the OK button.
Repeat for all entries under the CA FSAdapter tree.
A screen appears indicating the format was successful. Press the OK button.
DJB; Reviewed:
SPOC 9/21/2006
17 of 41
ipo-ca-bps.doc
5.3.1.2 Backup Devices with Staging
To use staging with the backup devices, do the following:
5. Configure a Staging Group. Each Device will be assigned to a separate group. The
group needs to be configured as a staging group. Press the Groups button on the top of
the screen shown in Step 1 of Section 5.3.1.1. Note the group that the backup device is in
and press the Cancel button.
6. Enable Staging for the group. Press FSGroups on the top of the screen shown in Step 1
of Section 5.3.1.1. Check the Enable Staging box and press the OK button.
DJB; Reviewed:
SPOC 9/21/2006
18 of 41
ipo-ca-bps.doc
When a group is configured for staging, the flag ICON associated with it (on the screen from
Step 5 in this section) changes from light to dark blue as with GROUP4 below.
DJB; Reviewed:
SPOC 9/21/2006
19 of 41
ipo-ca-bps.doc
5.3.2. Configure the Backup Job
Backups can be created for the PC running BAB Manager, or any machines running the BAB
Client software. The BAB Manager needs to learn about all the BAB clients on the network.
1. Configure backup options. On the left hand side, select the Backup option under the
Quick Start menu. Expand the entries for Windows NT/2000/XP/2003 by left-clicking
on the square that appears next to the entry in the tree.
DJB; Reviewed:
SPOC 9/21/2006
20 of 41
ipo-ca-bps.doc
2. Add all PCs that will be backed up. If Service Pack 1 is installed on all the BAB clients
and the BAB server, left-click the Windows NT/2000/XP/2003 entry and then right click
and select the Add using Auto Discovery option.
The Agent Select screen lists all PCs on the network that are running the BAB Client
software. Left-click an entry in the Machine Name field and press the Add button.
Repeat for all clients. Press the Close button.
When Service Pack 1 is not installed, left-click the Windows NT/2000/XP/2003 entry and
then right click and select the Add Machine/Object option.
Enter a unique name in the Host Name field. Select the TCP/IP option and enter the IP
address of the PC. Press the OK button. Repeat for all PCs on the network that will be
backed up or used for restores.
DJB; Reviewed:
SPOC 9/21/2006
21 of 41
ipo-ca-bps.doc
5.3.3. Create IP Office Administration Suite Backup Job
1. Select the items to backup for the IP Office Administration Suite. Expand the entry for
the PC running the IP Office Administration Suite by clicking on the + sign next to the
entry (similar to Windows explorer). The C: drive is listed followed by all other hard
drives and then the Registry entries. Expand the C: drive by clicking on the + sign.
Select the entries that are in Table 1 for the IP Office Administration Suite. To select a
directory, click on the green square. When an entire directory is selected for backup, the
square is solid green (as per CallStatus below). When a partial directory is selected for
backup, the square is half green (as per IP Office below).
Select the entries in Table 1 for the IP Office Administration Suite. If the default
working directories were changed (see Step 1 in Section 3), ensure that those directories
are selected as well. The screens below show some of the entries that are needed.
The entry below is for the IP Office Administration Suite programs.
DJB; Reviewed:
SPOC 9/21/2006
22 of 41
ipo-ca-bps.doc
The entry below is where the shortcuts are stored for the programs to appear in Start →
Programs → IP Office. To select individual items, first select IP Office in the left panel and
then click on the square for the individual items in the right panel.
DJB; Reviewed:
SPOC 9/21/2006
23 of 41
ipo-ca-bps.doc
Select the registry entries in Table 1.
DJB; Reviewed:
SPOC 9/21/2006
24 of 41
ipo-ca-bps.doc
2. Select the Destination for the backup. Select the Destination tab. The devices listed
here are the ones that were created in Section 5.3.1.1 or Section 5.3.1.2 (depending on
whether staging is being used). Select an entry under Groups. The Media being “*”
means that a backup can be made to any tapes found in GROUP0.
DJB; Reviewed:
SPOC 9/21/2006
25 of 41
ipo-ca-bps.doc
3. Schedule the Backup. Select the Schedule tab. Select Custom Schedule and enter in
values for the Repeat Method and Every fields. Select Full (Clear Archive Bit) for the
Backup Method. Leave all other values as defaults.
DJB; Reviewed:
SPOC 9/21/2006
26 of 41
ipo-ca-bps.doc
4. Select the Staging options (when using the Staging method of backups). If staging is not
being used, proceed to Step 7. Select the Staging Tab and check the Enable Staging
box.
DJB; Reviewed:
SPOC 9/21/2006
27 of 41
ipo-ca-bps.doc
5. Configure the Staging policy (when using the Staging method of backups). Press the
Policy button on the screen in the previous step.
Select the Full Backup tab. Configure the Purge data options as needed. The After
fields are required, but the At field is optional.
6. Configure Staging Database options. Select the Miscellaneous tab. Uncheck the first
four options on the screen and check the Leave catalog details on disk option. Press the
OK button.
DJB; Reviewed:
SPOC 9/21/2006
28 of 41
ipo-ca-bps.doc
7. Select the Retry options for the backup. Press the Options button on the top of the screen
in Step 1. Select the Retry tab. Check the Retry Immediately and Retry After Job
options. Enter a value for the Number of Retries and Retry Interval (secs). Leave
other values as defaults.
8. Enable virus scanning for the job. Select the Virus tab. Check the Enable Virus
Scanning box and select the appropriate Action on infected files.
DJB; Reviewed:
SPOC 9/21/2006
29 of 41
ipo-ca-bps.doc
9. Select the database options. This step is only done for the backup that is done the most
frequently. Select the Operation tab. Check the Backup Database files box and
choose the In Every Backup Job option. Leave all other options as the defaults. Press
the OK button.
DJB; Reviewed:
SPOC 9/21/2006
30 of 41
ipo-ca-bps.doc
10. Start the Job. Press the Start button on the top part of the screen that is in Step 1 of
Section 5.3.3. Left-click on the Object field and press the OK button.
11. Submit the job. Enter a unique name in the Job Description field. In the Job Execution
Time area, select Run On and enter a date and time for the job to be run, or to run the
backup immediately, select Run Now. Press the OK button.
DJB; Reviewed:
SPOC 9/21/2006
31 of 41
ipo-ca-bps.doc
5.3.4. Create the Voicemail Pro Backup Job
1. Select the items to backup for IP Office Voicemail Pro. Expand the entry for the PC
running IP Office Voicemail Pro by clicking on the + sign next to the entry. The C: drive
is listed followed by all other hard drives and then the Registry entries. Expand the C:
drive by clicking on the + sign. Select the entries that are in Table 1 for IP Office
Voicemail Pro.
Select the entries in Table 1 for IP Office Voicemail Pro.
There is one file (vcl50.bpl) in the Windows\System32 directory that needs to be backed
up. Navigate to the Windows\system32 directory in the left side. In the right panel,
click on the green square for the vcl50.bpl file.
2. Follow Steps 2-8 and 10-11 in Section 5.3.3.
DJB; Reviewed:
SPOC 9/21/2006
32 of 41
ipo-ca-bps.doc
5.3.5. Create the User Suite Backup Job
1. Select the items to backup for IP User Suite. Expand the entry for the PC running the IP
Office User Suite by clicking on the + sign next to the entry. The C: drive is listed
followed by all hard drives then the Registry entries. Expand the C: drive by clicking on
the + sign. Select the entries that are in Table 1 for the IP Office User Suite.
Select all the entries in Table 1 for the IP Office User CD.
Select the Avaya directory under My Documents for the user account that the programs
were installed for.
DJB; Reviewed:
SPOC 9/21/2006
33 of 41
ipo-ca-bps.doc
Select the IP Office directory under My Documents\Start Menu\Programs for the user
account that the programs were installed for.
Select the Avaya\IP Office directory under Program Files.
DJB; Reviewed:
SPOC 9/21/2006
34 of 41
ipo-ca-bps.doc
2. Follow Steps 2-8 and 10-11 in Section 5.3.3.
5.4. Configure Restore Job on the BAB server
Restores are created on the PC running BAB Manager. The destination for the restore can be the
PC that the backup came from, or another PC running the BAB Client software. The restore
process includes selecting which session to restore and what PC to restore the session.
To start a restore, select the Restore option under the Quick Start menu.
1. Choose the files and directories to restore. Select the Source tab. Choose the Restore
by Session option. The sessions are listed by date and time and where the backup took
place. Left-click on the session to restore. The session can be expanded to see all backed
up items.
DJB; Reviewed:
SPOC 9/21/2006
35 of 41
ipo-ca-bps.doc
2. Select the restore destination PC. Select the Destination tab. Check the box for Restore
files to their original location(s).
DJB; Reviewed:
SPOC 9/21/2006
36 of 41
ipo-ca-bps.doc
12. Schedule the Restore. Press the Start button on the top part of the screen shown in the
previous step.
Left-click on the Object field and press the OK button.
13. Submit the job. Enter a unique name in the Job Description field. In the Job Execution
Time area, select Run On and enter a date and time for the job to be run, or select Run
Now to perform the restore immediately. Press the OK button.
14. Reboot the PC if instructed. In some cases, especially when a registry entry is restored,
the PC may require a reboot. If the dialog box below appears, reboot the PC as
instructed.
DJB; Reviewed:
SPOC 9/21/2006
37 of 41
ipo-ca-bps.doc
This completes the restore operation.
6. Interoperability Compliance Testing
The backup and restore functionality of BrightStor ARCserve Backup was tested with the IP
Office Administration Suite, IP Office Voicemail Pro and the IP Office User Suite. Testing
included running the software on Windows XP and Windows 2003. All services (Voicemail Pro
and Feature Key Server) were run concurrently with the Business Protection Suite. IP Office
files were removed from the PCs and the BAB Manager software was used to restore the files to
the original PCs as well as a new PC. Retrieval of Voicemail messages and recording greetings
were tried while backups and restores were in progress to ensure there were no performance
issues. Restoring files to a different PC (running the same Operating System as the original
backup) was also tested.
6.1. Test Results
CA Business Protection Suite can successfully operate on PCs running the IP Office
Administration, Voicemail Pro and User applications and be used to restore applications and
registry settings when there is a catastrophic failure on the PC.
7. Verification Steps
The Job Status will show the success or failure of each job.
If the backup or restore does not work, additional details on the failure can be found in the
Activity Log.
Select the Job Status option under the Quick Start menu. Select the Activity Log panel.
Right-click in the tab and select Organize.
DJB; Reviewed:
SPOC 9/21/2006
38 of 41
ipo-ca-bps.doc
Check the Using Message Grouping box and select the Group by Jobs option. All other
parameters can be left as default. Press the OK button.
DJB; Reviewed:
SPOC 9/21/2006
39 of 41
ipo-ca-bps.doc
The screen below is presented. Detailed information about a job can be seen by expanding the
entry.
8. Support
For technical support on CA products, visit http://supportconnect.ca.com.
9. Conclusion
These Application Notes describe the steps for configuring BrightStor ARCserve Backup to
successfully backup and restore the Avaya IP Office Administration Suite, Voicemail Pro and
User Suite application files.
10. Additional References
Product documentation for Avaya IP Office may be found at http://support.avaya.com.
DJB; Reviewed:
SPOC 9/21/2006
40 of 41
ipo-ca-bps.doc
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DeveloperConnection Program at [email protected].
DJB; Reviewed:
SPOC 9/21/2006
41 of 41
ipo-ca-bps.doc

Application Notes for Avaya IP Office Applications and CA Business

Transcription

Similar documents

(C) Engine - Automotriz En Video

AvayaLive Video Fact Sheet

Avaya B179 Conference Phone

Avaya 1220 IP Deskphone

Avaya 10U100 Cordless Headset Telephone

Avaya Aura® Contact Center helps specialist clothing brand prepare

A communications platform to match the guest experience

Avaya Communication Server 1000E

Score One for Technology: New Home Turf a Win for San Jose

AcendexAssure