CommSoft 25th Annual User Group Brochure Final2.indd

Transcription

Conference sponsors
At BillSoft, our goal is to provide an end-to-end, costeffective solution for companies to collect, bill, and remit
taxes. We offer Your Total Tax Solution to cover all aspects
of your tax requirements. BillSoft’s Total Tax Solution
encompasses geocoding, tax calculation, tax data reference,
product bundling, tax management, tax customization
and configuration, and tax compliance. BillSoft offers the
advantage of working with one vendor to handle all of your
tax needs.
OSG is a next-generation technology partner providing integrated
multi-channel print and mail and electronic billing solutions
through a highly-controlled, state-of-the-art processing
environment. Whether your customer’s preference channel is
print and mail or electronic, OSG offers you expertise, security,
and quality assurance through all phases of the OSG process.
From design and consultation to postal coordination, our endto-end system provides the necessary infrastructure to deliver
the best possible solutions.
BillSoft’s products are integrated with all major platforms
and integrated with a multitude of billing systems. BillSoft
provides indirect transaction tax calculation across all
industries, for hundreds of taxes for more than 70,000
jurisdictions, and with nearly 100 countries supported. For
more information, visit www.billsoft.com.
With over 20 years of experience, OSG has the knowledge and
expertise to help you meet your unique billing and communication
needs and efficiently manage the output for your company. For
more information, visit www.osgbilling.com.
Mapcom Systems is the developer of M4 Solutions – a visual
operations platform for managing workforce, as well as
fiber, coax, wireless, and copper networks, including both
outside and inside plant at the physical and logical levels.
M4 Solutions enables users to integrate and correlate data
from existing systems in a powerful visual interface to all
network elements. Visit www.mapcom.com.
For over 25 years, LANSA has enabled IBM i companies, like
CommSoft, to be innovative and remain competitive by
reducing the complexity of extending core IBM i applications
to Windows, Web and mobile interfaces, integrating with
other technologies or platforms, and modernizing legacy 5250
applications. With LongRange, the first native mobile app
builder for the IBM i community, IBM i developers can leverage
their existing RPG, COBOL, or LANSA skills to quickly create
native mobile apps for iPhone, iPad and Android devices that
are fully integrated with their IBM i application and data.
Sponsor BreakfastS
Come to the Sponsor Breakfast Wednesday morning at 9:00am to hear these partnering sponsors
talk about their solutions and how they are integrated with CommSoft’s products.
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session descriptions
T
uesday, September 16th
Opening General Session (9:00am-11:15am)
SCHEDULE BREAKDOWN
XX Welcome and Opening Remarks (9:00-9:30)
Opening remarks from Larry Davis (President) and Michael Donnelly (CFO &
COO)
MONDAY, SEPTEMBER 15th
7:00pm – 9:00pm
XX Who's Who (9:30-10:15)
TUESDAY,
One of our more popular sessions, this interactive general session will kick
things off with our wonderful staff! Meet your peers in the CommSoft Users’ 8:00am – 9:00am
Community, find out who’s using what modules/products, and make a plan for 9:00am – 11:15am
networking during the conference. We will talk industry news, CommSoft news, 11:15am- 11:30am
11:30am- 12:00pm
and welcome new members to User Group!
12:00pm–
1:00pm –
This session includes a year-in-review for each product and a road map discussion 3:15pm –
outlining things to come. In addition to sharing this information, we’ll prepare 3:30pm –
6:00pm you for the Part II interactive session to be held later in the conference.
XX CommSoft User Group Forum - Part I (10:30-11:15)
W
1:00pm
3:10pm
3:30pm
5:05pm
9:30pm
Welcome Reception &
Registration
SEPTEMBER 16th
Registration & Breakfast
General Sessions
Break
Breakout Sessions
Lunch
Breakout Sessions
BREAK
Breakout Sessions
80’s Party & Costume Contest
WEDNESDAY, SEPTEMBER 17th
ednesday, September 17th
9:00am – 10:00am
10:00am – 12:15pm
XX Opening Remarks (10:00-10:15)
12:30pm – 1:30pm
1:30pm – 2:00pm
Industry Speaker: Carissa Swenson, TechTECS
2:00pm – 5:00pm
Education for Promotion (10:15-11:00)
Technology is changing at a lightning speed. Each year there are more and more 3:15pm – 3:30pm
gadgets and gizmos connected to the Internet. The problem is, many of the 6:30pm - 8:00pm
customers that purchase these devices don’t fully understand their capabilities. Opening General Session (10:00am-12:15pm)
Registration &
Sponsor Breakfast
General Sessions
Lunch
Breakout Sessions
User Group Forum - Part II
BREAK
Night on the Town at City
Beer Hall
By educating your customers you are helping to promote the product you sell...
THURSDAY, SEPTEMBER 18th
connectivity. Whether you are a broadband or wireless company, you want people
9:00am – 10:00am
Breakfast
to use your service to go online. Educating them and providing personal support 10:00am – 11:00am
Breakout Sessions
is a great way to set your company apart from your larger scale competitors. 11:00am – 12:00pm
Closing Comments
Presenter's Profile: Carissa is the Founder of TechTECS, a technology training,
education, consulting, and support company based out of North Dakota. Carissa
serves as a Director for Consolidated Telecommunications Cooperative in
Dickinson, ND. and as a Director for the Foundation for Rural Service. Prior to founding TechTECS, Carissa has been teaching K-12 teachers
on how to implement and integrate technology into their classroom curriculum. Carissa has a Masters Degee in Instructional Technology
through Saint Joseph’s University. She has two sons, and lives in a rural community of 300 people where she and her husband own and
operate a 3rd generation cattle ranch with his parents.
XX Industry Speaker: Jeremy Graves, The Pivot Group
Improving Retention by Creating a Unique Customer Experience (11:15-12:15)
Why do I choose Hampton Inn? Because I love those warm cookies! Usually, each of us has at least one jaw-dropping customer experience.
Recent research suggests that companies that focus on the experience a person has with your organization can see up to a 60% increase
in revenue. Much of this increase is due to retaining customers longer and creating word of mouth champions. In this presentation, we’ll
focus on how to allow our staff the freedom to engage the customer differently than ever before to create a visit they won’t forget and
will want to tell others about.
Presenter’s Profile: Jeremy leads Pivot’s training business and serves as a senior-level marketing consultant. Prior to joining Pivot, Jeremy
was Chief Operating Officer for Valley TeleCom Group, where he oversaw all marketing and sales activities, new product development
and customer service operations. Jeremy, a graduate of the University of Tennessee, now resides in Tucson, AZ with his wife and three
children, but still lives and dies by the Tennessee Volunteers.
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Tuesday
Breakout SESSIONs
11:30 - 12:00
From End to End
Who Should Attend? Anyone interested in the interaction
of our Systems
Session Format: Presentation
Exceeding expectations for your customers, your
executive team and your employees requires customer
interactions that are consistent, personalized, and
convenient across your enterprise. To achieve this, you
need an end-to-end solution that is fully integrated,
efficient and seamless. In this session, CommSoft’s
integrated suite of products will be demonstrated in
a series of common use cases while we describe the
background processes and integrations that connect all
of our products together.
Financials and Inventory: Top Ten List
Who Should Attend? Users of the CommSoft Financials
and Inventory System
We put together a list of our Top Ten Favorite and Mostly
Forgotten Features of Financials and Inventory. In this
class you will learn about these hidden gems and what
they can do for you. If you’ve ever wondered about an
option on the menu and what it does, this class is for you.
Bring your curiosity and questions with you to class.
Pro-Rate Primer
Who Should Attend? Beginner and Experienced iCommV
Users.
You know pro-rates are occurring in iCommV but did you
ever wonder how they are calculated? Is it based on 30
days? Actual days? Is a slide rule involved? Well come
to this class to find out exactly how this process works
(slide rule not required). Also, to pro-rate or not to prorate…that is the question! We’ll share with you some
functionality that could help reduce the number of prorates generated.
Sneak Peek: New Line Equipment Module
Who Should Attend? CVWin Outside Plant (LEQ) Module
Users
iCommVergence’s Line Equipment Module has taken on
a new look and feel. We are in the process of bringing
this module into the iCommV Framework so come see
what the future of our LEQ module looks like!
1:00 - 1:30
Customers Are Doin’ it For Themselves! Web Self Care
Who Should Attend? Anyone interested in the Next
Generation of CommNextion
In this digital world your customers need high availability
to manage their telecom accounts any time, any way
they want to. You can make this available to your
customers with our new Web Self Care module. This
module utilizes the power of our web services and allows
your customers to modify their services from any device,
anywhere, anytime….just the way they like it.
VTC - It’s a Powerful Thing!
Who Should Attend? Current or Prospective Users of VTC
You may not see it or know what it is doing but VTC is one
of the most powerful technical entities behind your daily
operations. We like to think of it as: The Silent Hero.
VTC can do many things—provision, interface to other
systems, activate services, send text messages, and so
much more. It handles various types of machine-tomachine communications as well as automates a never
ending number of processes. Come hear from a panel
of VTC users and how they are harnessing the power of
VTC to streamline processes and communicate with the
world using this technical overachiever.
Taking Payments...Quickly and Easily
Who Should Attend? Anyone who uses iCommV to enter
customer payments
Taking payments for all the great services you provide is
an essential part of your business. You want this process
to be quick, accurate and hassle-free. We do too! We’ve
added some functionality within our payment processes
to increase efficiency and accuracy. Come hear firsthand from our experts how these latest improvements
can make taking payments a breeze.
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Breakout
SESSIONs
Breakout
SESSIONs
Managing Your Workforce with CommForce
Who Should Attend? Anyone interested in CommForce
Effectively scheduling and tracking your workforce are
essential components of excellent customer service.
Find out more about how CommForce can help you
make your workforce hum! We’ll review some tried and
true functionality and give you a sneak peek at our new
Remote portal!
1:35 - 2:05
Best Practices 2014
Who Should Attend? Anyone interested in optimizing
iCommV functionality and improving efficiency
Want to get the most out of iCommV? This class is for
you. iCommV users who consistently implement and
utilize CommSoft’s best practices can earn Enterprise
Certification while enjoying an optimum user experience.
During this jam-packed session, we’ll review the latest
best practices functionality and operational practices
we recommend you utilize within iCommVergence. In
the end, you will experience better use of the system,
streamlined processes and be able to do your part toward
helping your company become Enterprise Certified.
Supporting Different Work Environments
Who Should Attend? Resources involved with setting up work
environments
In the past, organizations had one main office where
everyone worked and everyone had access to everything.
Today there can be any combination of storefronts,
agent kiosks, traditional customer service areas and
remote offices with outsourced resources. Deciding how
to properly limit resources to view and access only that
information and functionality they need to access based
on their role can be a challenge. Do you need to set up
a new site? What is the “agent view” and how does that
come into play? We’ll walk you through a couple different
use cases so you can decide the best way to configure
your work environment!
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Mining Data: An iCommV Database Primer Who Should Attend? Anyone who wants to understand
more about the iCommV Database
If you are writing a query, an SQL, or pulling data into
Crystal Reports or another reporting tool, knowing where
to find the data you need is half the battle. This class
will help you understand the critical iCommVergence
files and their relationships to help you quickly get to
the data you need. We’ll run through some practical
examples.
2:10 - 3:10
Providing Top Notch Customer Service Who Should Attend? iCommVergence Service Order
Module Users
Quality, efficiency, reliability, and patience lead to top
notch customer service. How can you be sure you and
your company are able to provide this level of service?
Come to this class and find out. We’ll share with you the
latest innovations within our Service Order module that
can help you meet and exceed the level of customer
service your customers require.
Telecom Industry Panel
Who Should Attend? Anyone interested in the Telecom
Industry
Session Format: Panel
The Telecom Industry has always been an exciting and
ever-changing place. How do your peers keep up with
all of this change? How are companies adapting to the
change in regulatory USF and decline of phone lines to
strategically change your model, mindset, and products.
How are you taking on “the big guys” by creating loyal
customers through customer service, unique offerings
and other great innovations? Come discuss these
important topics and more with a group of your peers
for some fresh perspectives and ideas.
Breakout SESSIONs
Mining Data: A Data Access Primer (Query)
Who Should Attend? Anyone who wants an introduction
to how to use Query as a query tool
Understanding the Late Pay Process
Who Should Attend? Anyone interested in the Late
Notice/Disconnect Process of iCommV
Do you need to access data out of the CommSoft systems
to create an ad-hoc report or to perform trouble shooting
but have no idea how to start? Does the idea of joining
files make you queasy? Fear not and sign up for this
session. You’ll learn the basics of how to create a query
so you can pull the data you need to get the job done!
And, if you need to know more about the data you are
trying to pull, check out our database class!
When your customer is a delinquent payer we have many
options within iCommV to help you lead them through
the late pay process. With all these options, sometimes
it isn’t clear why you don’t get the results you think you
should. We’ll walk through some typical scenarios to
help you quickly get the results you need.
CABS Meet Up
Who Should Attend? Users of the CABS System
Streamlining the Billing Process
Who Should Attend? iCommV Billing Administrators
Find out the latest CABS product enhancements, as well
as talk about the impacts of current industry issues.
We’ll finish with an open forum of Q&A.
Ensuring your billing process is quick and efficient can be
the cornerstone of your business. We’ll walk through the
iCommV Billing process from soup (pre-billing activities)
to nuts (reviewing your bill output file) to understand
the best practice for this activity. We’ll even give you
some new information on how to automate your bill
balancing. Who doesn’t love automation?
3:30 - 4:30
Inquiring Minds Want to Know
Who Should Attend? Beginner and Experienced iCommV
Users
4:35 - 5:05
Having the data you need at your fingertips not only
improves your efficiency, it also increases the speed
at which you can respond to your customers’ needs. If
you are on the front line and utilize iCommV Inquiry to
answer customer questions, this is a class you won’t want
to miss! We’ll cover various productivity enhancements
we’ve added to Inquiry as well as a review of some
navigational tips and tricks.
Reporting: Which Tool is Best?
Who Should Attend? Anyone interested in CommBI & the
various methods of obtaining data
With regulatory uncertainty, new technology and
changing customer behavior, the need for data analysis
and reports is more critical than ever. With CommSoft’s
vast array of reporting tools (CommBi, SQL, Query,
native reports), this class will help you understand the
difference between each tool, as well as provide you
with a high-level understanding of when and how to use
each of them.
The End is Near
Who Should Attend? Users of the CommSoft Financials
and Inventory System
No, not the end of the world – the end of the year. In
this class, we’ll walk through the year end processes for
Financials and Inventory. We’ll look under the covers
of each step in the process, discuss what each step is
about and why it’s important to perform these steps at
year end. At the end of the class, we’ll have an open
discussion about ways to improve the process, problems/
issues that are most common during the process and
how to recover from problems that you may encounter
along the way.
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Breakout SESSIONs
Web Service Workshop
Who Should Attend? Anyone interested in how our web
services work
Train, Train, Train,..Corporate Training TIps & Tricks
Who Should Attend? Company Trainers and Managers
Once you “go live” on our software, the job of your
onsite corporate trainer isn’t over. In fact, a whole new
world of training opportunities is introduced! Corporate
trainers need to prepare your staff for software upgrades,
pinpoint areas needing re-training and be able to bring
new staff on with ease. From one trainer to another
come find out how your peers keep the corporate train
and everyone on staff working as efficiently as possible!
Want to learn more about CommSoft’s web services and
what they can do for you and your business? Bring your
questions and we’ll help you to better understand how
to use these powerful services.
Getting To Know CommBI
Who Should Attend? Anyone who is interested in
CommBI
Avoiding iSeries Environment Pitfalls
Who Should Attend? Anyone who loads CommSoft upgrades or
works with CommSoft program and data libraries
Want to find out more about CommBI or maybe just pick
our experts brains on what this product can do? Come
find out more about the upcoming release of CommBI
and what exciting functionality we have in store for
you.
Loading and maintaining releases of the CommSoft
systems, the iSeries OS and the Lansa OS can be a daunting
task. Taking the precautions to properly prepare for these
events – backups, analyzing space requirements, etc – are
essential and if you don’t follow the proper procedures you
could get yourself into quite a mess. Come find out what
the common pitfalls are when it comes to managing your
environments on the iSeries and other product servers.
What’s Missing From the Menu?
Who Should Attend? System Administrators who are
responsible for CommSoft’s Menu Driver used for
Financials/Inventory and CABS.
Wednesday
CommSoft’s Menu security can be used to ‘hide’ options
from users who should not have access to it. We’ll
discuss menu security in depth and talk about different
configuration options that can be put in place to secure
sensitive data from users.
1:30 - 2:00
Once the Bad Debt is Set!
Who Should Attend? Bad Debt Product Users
2:00 - 5:00
User Forum Part II
Who Should Attend? All attendees
Session Format: Workshop
Dealing with delinquent customers can be a challenge…
and it doesn’t always end once they have been written
off! Find out all the nuances about how to deal with
converter returns, bad debt adjustments, recoveries and
all things Bad Debt.
This session is a continuation of the User Group Forum
Part I. As a follow-up to that general discussion, this
interactive session will will provide you the opportunity
to have your voice heard and contribute to the product
direction in the upcoming year.
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Breakout SESSIONs
Thursday
10:00 - 11:00
Following the Money
Who Should Attend? Anyone who works with iCommV and
/ or Accounting
Trouble Tickets Explained: Who, What, When, & Why
Who Should Attend? iCommV Trouble Ticket Users
In today’s telecom environment, quickly meeting –
and exceeding - customer needs is the name of the
game. Enabling your technical staff to provide focused
service while keeping the flow of issues moving can be
a challenge. You may be part of an excellent Support
Team with the right skills for the job, but how do you
ensure you’ll be effective? Come to this session to learn
how CommSoft’s Trouble Ticket options will help. You’ll
find out why the various types of tickets were created,
the difference between each one and how they can
make and how they can make your techs and dispatch
personnel more efficient.
iCommV generates many, many different kinds of
accounting transactions. From running a billing to
processing payments, from write-offs to recoveries,
adjustments and refunds… there’s a lot in iCommV
that ultimately affects your ledgers. How does it all
work? Come to this session and find out. Our experts
will provide you with a look under the covers of the
accounting processes within iCommV. Find out how
system configuration of constants and other tables can
vastly change the way accounting-related transactions
are processed. Follow the money and see where it
leads!
From Prospect to Customer-Tracking Leads in iCommV
Who Should Attend? Anyone who is part of tracking and
working with prospective customers.
Mining Data: A Data Access Primer (SQL)
Who Should Attend? Anyone who wants an introduction to
how to use SQL as a query tool
You have sales personnel who are working hard to
attract new business. Tracking these prospects and
effectively managing the touch points with them is
an important part of the sales process. So how do you
track prospects in our systems before they become
a full-fledged customer? How do you manage all the
touch points? Find out how your peers are utilizing the
CommSoft systems to track this information and also
give your input as to what you would like to see in a
pre-contract sales module. We’ll also take some time to
share experiences on product and service offerings that
have been successful in attracting new customers and
making that sales phone ring.
Do you need to access data out of the CommSoft systems
to create an ad-hoc report or to perform some trouble
shooting but you have no idea how to start? Does the
idea of writing a “select statement” make you shudder?
Well we can walk you through the basics of how write a
simple SQL so you can pull the data you need to get the
job done! And, if you need to know more about the data
you are trying to pull, check out our database class!
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extra-curricular activities
Monday
Welcome Reception
After you arrive in Albany and check-in at the Albany Hilton, come down in your
casual attire for a cocktail party of light fare in the lobby. The CommSoft team will
be ready to get you registered so you will be all set for classes and such in the morning.
There is no fee for this event.
Tuesday
“80’s Party”
Since CommSoft was founded in the 80’s (and this is our 25th Annual User Conference) we thought it would only be appropriate to celebrate that bright and exciting
decade! Join us for our 80’s party which will be held at the Hollow Bar and Kitchen
for dinner and drinks on us! The Hollow is just a short walk down Pearl Street from
the Hilton. And, you can join in the fun by taking part in our 80’s costume contest
while local talent DJ vs. VJ spin all your 80’s favorites! Get out your leg warmers,
parachute pants, and tease your hair skyhigh and our panel of judges will decide who
takes home our awesome prizes! There is no fee for this event.
Wednesday
A Night on the Town
City Beer Hall is located mere steps from the Albany Hilton. Start your evening off at our cocktail party with a selection of light fare and form a team
for 1980’s Trivia. Enjoy the back patio, sample an excellent selection of craft
brews on the first floor, or try your bull riding skills out upstairs! There is no
fee for this event.
Thursday
An Evening in New York City
After we close the books on the 25th Annual User Conference why not hit “The City” for the evening? We’ll
travel by bus to Manhattan where you can choose from one of two exciting activities. Option A features a bus
tour of Times Square, Chinatown, Greenwich Village, SoHo, Little Italy, the Brooklyn Bridge and more! You
can’t get on and off this bus so if you want to stroll around the city, take a look at Option B! With Option B
you can take a walking tour of the Upper West Side (Lincoln Center, Hell’s Kitchen, Columbus Circle and more)
with our very own Joe Keegan leading the way! After the tour we will hop back on the bus to return to Albany.
There is a transportation fee for the bus from Albany to NYC. There will also be an addtional fee for Option A
with no addtional fee for Option B.
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Registration Information
REGISTRATION PRICING
The registration fee includes attendance at all conference
sessions, welcome reception on Monday, continental
breakfast and refreshment breaks on Tuesday through
Thursday, and lunch on Tuesday and Wednesday. Also
included are the evening events we've planned for
Tuesday and Wednesday.
HOTEL RESERVATIONS
This year our conference will be held at The Albany Hilton
in Downtown Albany, NY. The Albany Hilton is located in
the heart of Albany’s business and political district, steps
away from the Capitol Building, Empire Plaza, and the
Governor’s mansion.
Conference Registration
Early Bird (by July 21st): $385
Standard (after July 21st): $485
Buy 4 registrations, Get 1 Free!
Guests are welcome to join us at our evening events for
a one-time fee of $50 per guest.
Registration closes on August 29thth so we can finalize
our logistics.
Three Ways to Register
ONLINE by clicking here.
MAIL your completed registration form and class schedule
information to:
ATTN: Chelsea Barraco
96 Thompson Hill Road
Rensselaer, NY 12144
FAX your completed registration form and class schedule
information to 518-720-3713.
You will receive an invoice for your registration(s).
Please contact Chelsea Barraco with any questions.
Email: [email protected]
Phone: 518-720-3708
Hilton Albany
40 Lodge Street
Albany, NY 12207
Phone: 518-427-3013 / 518-462-8192
www.hiltonalbany.com
Ask for CommSoft's Room Block or use the code: 2COMMS
for online reservations.
Rate: $155.00
Room rate expires on August 16th.
Other Area Hotels
NOTE: There are no CommSoft room blocks at these hotels.
They are listed as additional options for your stay. Both are
located a few blocks from the Albany Hilton.
Hampton Inn & Suites
Albany-Downtown
25 Chapel Street Albany, NY
p. 518-478-8104
www.hamptonsuitesalbany.com
Holiday Inn Express
Albany-Downtown
300 Broadway, Albany, NY 12207
p. 518-434-4111
www.ihg.com
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registration form
Click Here
To Register:
Online:
Mail / Fax / Email:
CommSoft
Attn: Chelsea Barraco
96 Thompson Hill Road
Rensselaer, NY 12144
Fax: 518-720-3713
[email protected]
Early Bird Registration Ends July 21st
Standard Registration Ends August 29th
BUY 4, GET 1 FREE!
Company Name: ______________________________________________________________________
Email
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
$385
$485
$385
$485
$385
$485
$385
$485
Attending
NYC trip?
Yes
No
Yes
No
Registration
Fee
$385-Early Bird
$485-Standard
Yes
No
Yes
No
First time
to Users'
Group?
Yes
No
Yes
No
Yes
No
Special needs/
accommodations?
Form Completed By: __________________________________ Phone: _________________________
Title
Email: ______________________________________________
Registrants:
Name
Yes
No
Yes
No
Yes
No
$385
$485
$385
$485
$385
$485
(Buy 4 Get 1 Free)
FREE!
Yes
No
Company Total $
Total Fees
10
Attendee Name: ___________________________________________________________
Attendee Company: ________________________________________________________
Please select one session per time period and email/fax back (one sheet for each attendee listed on the main
registration form).
W
T
uesday, September 16
11:30 – 12:00
ednesday,September 17
9:00 – 10:00 (Sponsor Breakfasts)
̓̓ BillSoft Presentation
̓̓ Mapcom Systems Presentation
̓̓ OSG Presentation
̓̓ Lansa Presentation
̓̓ From End to End
̓̓ Financials and Inventory: Top Ten List
̓̓ Pro-Rate Primer
̓̓ Check out the New Line Equipment Module
1:30 – 2:00
1:00 – 1:30
̓̓ Once the Bad Debt...is Set!
̓̓ Web Service Workshop
̓̓ Getting to Know CommBI
̓̓ What’s Missing from the Menu?
̓̓ Customers Are Doin’ It For Themselves! Web
Self-Care
̓̓ VTC - It’s a Powerful Thing!
̓̓ Taking Payments...Quickly and Easily
̓̓ Managing Your Workforce with CommForce
2:00 – 3:15
̓̓ User Group Forum - Part II
1:35 – 2:05
̓̓ Best Practices
̓̓ Supporting Different Work Environments
̓̓ Mining Data: An iCommV Database Primer
3:30 – 5:00
̓̓ User Group Forum Part II (continued)
T
hursday, September 18
2:10 - 3:10
̓̓ Providing Top-Notch Customer Service
̓̓ Telecom Industry Panel
̓̓ Understanding the Late Pay Process
10:00 – 11:00
̓̓ Trouble Tickets Explained
̓̓ From Prospect to Customer-Tracking Leads in
iCommV
̓̓ Following the Money
̓̓ Mining Data: A Data Access Primer(SQL)
̓̓ CABS Meet Up
3:30-4:30
̓̓ Inquiring Minds Want To Know!
̓̓ The End is Near
̓̓ Mining Data: A Data Access Primer (Query)
̓̓ Streamlining the Billing Process
4:35 – 5:05
̓̓ Reporting: Which Tool is Best?
̓̓ Train, Train, Train...Corporate Training Tips
& Tricks
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11

CommSoft 25th Annual User Group Brochure Final2.indd

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