Issue 7 Dec 2013/ Jan 2014 - East Lancashire Chamber of Commerce
Transcription
Issue 7 Dec 2013/ Jan 2014 - East Lancashire Chamber of Commerce
Hyndburn Page 20 District eye Is Help to Buy helping? Page 19 Yes-No-Maybe What’s stopping businesses growing? Page 14 LIFE business The magazine of East Lancashire Chamber of Commerce Issue 7 Dec 2013/ Jan 2014 Are you making do with a phone system that’s five or more years old? Debating Chamber Lighting up Gareth Frankland Isn’t it time that your mobile phones were VoIP extensions? • Free calls to and from office • Free calls from mobile to mobile • Puts out your office caller ID •M eans that even mobile calls are recorded and logged (subject to call recording) Isn’t it time that your PCs were integrated? • Screen-pops on inbound calls • Power-dialling from your PC • Skills-based routing 01254 272000 www.abbeytele.com ADVERTISEMENT LIFE The magazine of East Lancashire Chamber of Commerce Issue 7 Dec 2013/ Jan 2014 business WECOME AND CONTENTS Be louder and prouder We have had excellent feedback from our President’s dinner this year so may I take this opportunity to thank everyone who came along or supported us in any way. The evening got off to a rousing start with an energetic speech from Justin Urquhart Stewart, who treated us to an amusing and very knowledgeable overview of the global economy. Justin is a widely respected commentator on radio, TV and in the press and he writes about his visit to East Lancashire in his weekly commentary, dismissing the commonly held media view that northern industrial communities are failing and instead commenting that our business community is buzzing and talking about growth and recruitment. Ask any East Lancastrian business owner what we do well and they will probably not want to blow their own trumpet. In truth, we should be loud and proud about the fact that we produce some of the most innovative products and services in the UK. Our export sales are growing and with them, our reputation for creativity, manufacture and customer service. Justin comments in his weekly round-up that the Empire State building “towers high built on Accrington brick”. I would suggest that East Lancashire products and services are the foundation upon which many corners of the world are now building. Wendy Bowers President & BCC Board Member [email protected] In association with /3 CONTENTS Round-up My Business Life The Debating Chamber Sector Spotlight Yes / No / Maybe District Eye International Trade Inside the Chamber Chamber Life 4 10 14 16 19 20 22 24 26 Business Life is published by Northpoint Publishing in association with East Lancashire Chamber of Commerce and Industry. Editorial contacts: Darren Grantham d.grantham@ chamberelancs.co.uk / Roger Edworthy [email protected] 01254 356400 Advertising contacts: Stephen Bolton stephen@ northpointpublishing.co.uk / Valerie Lomas [email protected] 01254 297870 Artwork by Jennifer Roocroft at Fettle PR Printed by Peter Scott Printers Accentuate the positive ENTER NOW! Closing date: January 17, 2014 Event: Thursday March 13 2014, Winter Gardens, Blackpool www.redroseawards.co.uk This edition of Business Life captures the mood of commerce and industry across the UK, which is one of rising confidence across all sectors. There are record levels of employment. Here in East Lancashire our manufacturing base has given us more grounds for optimism than for some time, but it’s pleasing to see the rest of the UK on the mend. This improving economic performance is all the more remarkable in that East Lancashire is a trading area, and yet one of our largest trading partners, the Eurozone, is still stagnant. The good news is that our credibility worldwide means that we are still able to grow. @redroseawards #RRA14 Supported by Business & Enterprise Trust Increasingly though the challenge is to ensure that growth, which will be further enhanced locally by the likes of the Festival of Business in Merseyside/ the NW in 2014 and the development of the Enterprise Zone, can be sustained. There is currently a consultation underway through Lancashire County Council and Blackburn with Darwen on Highways and Transport which will help prioritise and bring forward the road and rail schemes that are needed to let people and goods move more freely. The education system is gradually becoming more business compatible, but much more needs to be done if the 20 per cent-plus of young people out of work are to get into a position to be of value to industry. There’s a shortage of light industrial premises, but local plans are being prepared to liberate some land. The Chamber held a Manufacturers’ Energy Conference that concluded “with Nuclear, Wind and Shale, all being in Lancashire along with the leading Academics and the power of our engineering, Lancashire is in a great place.” Above all though, there has never been a better time for industry to drive growth and to command support from Government, business support organisations, the education system, and Higher Education and R&D institutions. Photography of The Debating Chamber by Clive Lawrence Views expressed by contributors are not necessarily shared by East Lancashire Chamber. Northpoint Publishing: East Park Lodge, East Park Road, Blackburn BB1 8DW 01254 297870 East Lancashire Chamber of Commerce: Red Rose Court, Clayton Business Park, Accrington BB5 5JR 01254 356400 CHAMBER CONTACTS Wendy Bowers President [email protected] Michael Damms Chief Executive [email protected] Mandy Lockett International Trade Director [email protected] Stef Heywood International Trade Manager [email protected] Christine Lambe Training Director [email protected] Roger Edworthy Internet Services & Facilities Manager [email protected] Louise Gaskell Finance Manager & Company Secretary [email protected] All-in-all it’s good to be back in fashion. Mike Damms Chief Executive [email protected] LIFE business 4\ ROUND-UP /5 CHAMBER MEMBERS AWARDED FOR EXCELLENCE AT LANCASHIRE TOURISM AWARDS Eaves Hall in Clitheroe won the Wedding Venue Award and Canal Boat Cruises, based in Hoghton, took the Self-Catering Award at the recent Lancashire Tourism Awards held at Blackburn Cathedral. Ruth Connor, chief executive of awards hosts Marketing Lancashire, said: “All our finalists are deserving of recognition but our winners have demonstrated that they are the ‘best of the best’ of Lancashire’s tourism businesses and I congratulate them. She added: “Tourism is of vital importance to the economic good health of Lancashire and our finalists and winners are at the forefront of a drive to improve the industry’s current £3.4bn contribution to the visitor economy, which Marketing Lancashire will proudly continue to lead and develop, through creative partnerships and strategic and ambitious marketing.” The event was produced and managed by Fettle Events, Blackburn, and was the first event of its kind ever held at Blackburn Cathedral. Guests also enjoyed live music entertainment from Blackburn and Darwen Brass Band, and the Lancashire Jazz Youth Orchestra. More businesses are turning to Superfast Broadband Scores of small and medium sized Lancashire firms are now starting to reap the benefits of Superfast Broadband. These include Interezia, Marketing Lancashire, Boys and The via Partnership. One of the most innovative aspects of Superfast Lancashire is its accompanying business support programme that is based at the Lancashire Business Park. The Business Support programme is designed to help show Lancashire’s SMEs (businesses with up to 250 employees) how to get the best from superfast broadband. It’s all about helping businesses to use fibre broadband to develop, grow or improve their effectiveness. The programme is run as a combination of one to one consultation, professional workshops and business master classes, and features experts from a variety of fields. Eligible businesses will get access to a variety of valuable resources, an insight into how similar businesses are making superfast broadband really work for them, and all manner of advice and support. It is all free of charge. Army joining forces with employers The Territorial Army, now referred to as the Army Reserve, will increase to a total of 30 000 personnel over the next five years and play a key role in UK Defence. This move will impact on businesses across East Lancashire and Business Life spoke with Brigadier Nick Fitzgerald, head of the Army Reserve for the North West, to understand their position. The Brigadier said: “The Armed Forces have entered a historic period of change. In an era of global uncertainty and economic austerity we have been tasked with redefining our capability whilst at the same time rebalancing our forces for the future operational environment beyond Afghanistan.” He added: “A central element of that rebalancing is the development of the Reserve and it is more than simply ‘growing the Reserve’. This is a profound change, the creation of an Army in which the Regular and the Reserve combine to create a single, capable, adaptable and integrated military force underpinned by a £1.8bn investment in the Reserve alone. “It is essential that as we go through this we engage with the employer community to understand how we can better support employers to support the nations Reservists.” The Brigadier said the Army Reserve is committed to: •Providing new financial awards to micro, small and medium-sized enterprises when their reservists are mobilised •Continuing to deliver compensation to employers during a period of mobilisation whilst working to simplify and streamline the processes that give employers access to this package •Developing an open and predictable relationship with employers by ensuring that employers are informed of their employees reserve status and long term forecast of their training programme and mobilisation liability •Extending and explaining civilian accreditation of skills, training and experience provided by the military •Introducing a new scheme to recognise supportive employers underpinned by the Corporate Covenant and to communicate with employers better. Brigadier Nick added: “Over the next few months I and the newly established Regional Employer Engagement Team will seek to hold a series of events to identify, discuss and work at resolving Brigadier Nick Fitzgerald issue that face us - employer and the services in delivering the new proposition. “These reservists are exceptional people who carry an extraordinary burden, and between us – the reservist, the army and the employer – we can better support and enable them to serve their country in confidence, with dignity and to mutual benefit.” Superfast Lancashire will bring high-speed broadband available to 97 per cent of Lancashire homes and businesses by the end of 2015 and is a partnership between Lancashire County Council, Blackburn with Darwen Council, Blackpool Council and BT. The partnership will have a radical and positive impact across the whole of the county and represents the biggest single investment in rural broadband anywhere in the world. Chamber hosts manufacturing conference East Lancashire Chamber hosted an energy conference at Brockholes in November, with specialist speakers from producers, distributors, academia, and energy efficiency experts as well as manufacturers themselves. Energy security, supply and price are critical to the success of Lancashire’s businesses, whether as consumers or suppliers. As a leading international manufacturing area, we already have technologies and skills in nuclear, renewables and traditional generation. There is now the contentious issue of Shale Oil to consider. The recently formed Lancashire Manufacturing Group has identified energy as the most immediate priority for the manufacturing sector’s wellbeing and competitiveness. The programme included sessions on national and international energy policy, challenges and planning, energy distribution and efficiency, energy production and supply chains. The aim of the conference was to enable the sector to add its powerful voice, knowledgeably, to the formulation of national energy policy and local economic development. Without having an informed position on energy there is a real danger that, among the many clamorous (and often not particularly informed) lobbyists and self-interest groups, manufacturers will be side-lined. It will also help identify supply chain opportunities and give advice on how to reduce energy use. By Mike Damms, chief executive, East Lancashire Chamber of Commerce LIFE business 6\ ROUND-UP /7 Bell celebrates silver with diamond Nelson-based articulated trailer rental and sales firm, Bell Trailers, is currently celebrating its 25th year in business and has joined East Lancashire Chamber as a Diamond Ambassador. Founded in 1988 by Michael Bell, the company was initially based out of a portable cabin on Kirby Road, Lomeshaye Industrial Estate. Having gone from strength to strength over the last quarter of a century, the firm now has a six acre site on Churchill Way at Lomeshaye, with purposebuilt offices, a four-bay workshop,a specialist tyre depot and a VOSA MOT testing station. Bell Trailers now boasts a fleet of 1,500 trailers and has 20 employees, including its own team of mobile service engineers. Bell Trailers works nationally, with rental customers including firms such as Norbert Dentressangle, Potter Logistics, H&M Distribution and Matthew Kibble Transport. When first founded, the business focussed on trailer sales before moving in to the rental market. In 1996 Tom Abernethy joined as a director, bringing with him a wealth of experience. Trailer rentals now make up 80 per Directors Tom Abernethy and Michael Bell with Bell Trailers’ Commemorative 25th Anniversary trailer cent of the company’s business. Managing director, Michael Bell, believes that dedicated customer service and responsiveness to customer needs is a key factor in their success and longevity. Michael said: “The last 25 years have seen a lot of hard work and dedication from all involved and I am incredibly proud of what we have achieved to date. We have evolved with the times to become one of the largest privately owned companies of our kind in the UK, or commitment to our customers remains at the heart of everything we do.” East Lancashire law firm ISSL launches after-care breaks £5m mark department An East Lancashire law firm has achieved a record turnover result 12 months since two of the region’s largest law firms merged. ISSL, based in Rawtenstall, Rossendale, has built a reputation for website design and build with over 300 customers. Woodcocks joined forces with East Lancashire solicitors Haworth and Nuttall in late 2012 to create new firm Woodcocks Haworth and Nuttall. Now the company is launching a new service – website after care. The expanded firm has achieved sales of £5m in its first 12 months and has seen its head count pass the 100-employee mark. Woodcocks Haworth and Nuttall now has seven North West offices in Accrington, Bacup, Bury, Blackburn, Haslingden, Great Harwood and Rawtenstall, and senior figures at the firm are looking to create new jobs across the offices in the coming year. Business chief celebrates ‘exciting partnership’ Clear roads ahead Business leader Mike Damms joined dozens of East Lancashire firms in marking a prestigious partnership between fast-rising Holker Network Solutions, Colne and global giants Ricoh, the world number one in print management. Last year the Met Office reported temperatures as low as -15.6ºC in Lincolnshire as well as 16cm of snow fall in North Yorkshire and Herefordshire underlining the unpredictability and hostility of the British winter weather. Mike, who is chief executive of the East Lancashire Chamber of Commerce, was main guest at a special launch evening held at Holker Network Solution headquarters. Nick Leadley, one of the directors of the Hoddlesden based business, volunteered their specialist Multihog vehicle with an operator, free of charge, to plough and grit the rural Lancashire village as it was unsafe for the conventional Council gritters to access the narrow lanes. “It is always encouraging to hear of businesses from our region expanding into new areas and for Holker Network Solutions, one of our most vibrant young companies, to achieve this exciting partnership with a world-renowned brand is clearly a major step forward,” he said. The launch saw Ricoh display its latest range of multi-function devices, scanners and printers – including world’s first short-throw noinstallation-required projector. “We were delighted with the turn-out, the great reaction of all guests and the clear potential for business generated by the event,” said Russell Pirie, new business dealer sales manager for Ricoh UK. “Our partnership with Holker Network Solutions brings the most up-to-the-minute office Checking out the new machines, left to right, Matthew Metcalfe, Russell Pirie and Mike Damms technology right here to the East Lancashire business community.” Matthew Metcalfe, managing director at Holker Network Solutions, said: “Ricoh is a massive global technology company and the partnership presents a great opportunity for us. We have invested in the setting up of a dedicated print division, with fully-trained engineers and experienced management, and are very confident that we can give local businesses not only the best products but also the highest levels of service and support.” With winter on the way Lancashire firm Multihog’s machines help to clear paths, roads and runways across the UK. Coun Dave Harling, executive member for regeneration at Blackburn with Darwen Borough Council, said: “The weather causes real issues for local residents in this area and now thanks to Nick, it is now safer for people to get to and from their homes and the school.” Lisa Thomson, Sales Director at ISSL said: “We should have done this years ago! Websites are vulnerable to constant updates in technology and changes in legislation. Keeping a website compliant and working at optimum efficiency is an on-going challenge no matter its size and complexity. “When the website leaves the ‘showroom’ it requires care and support through maintenance and we now have a specialist department to offer this.” David McCann, senior partner at Woodcocks Haworth and Nuttall, said: “The integration of the firms has been a huge success. We knew from the outset both firms shared similar values and various teams have blended together seamlessly. “The opportunity has always been about creating a firm that can offer greater reach and range of services to existing clients of both firms. We have achieved this while attracting new clients.” Over recent years the legal industry has undergone a raft of changes including the introduction the Legal Services Act which allows non law firms to provide legal services and law firms to receive external investment. Likewise, there are huge changes in the way legal cases are funded with cuts in Legal Aid. David McCann added: “Make no mistake, the legal sector is in for some major changes and many traditional firms will struggle. However, the demand for high quality, value for money legal advice has never been higher and this is a space we believe we can excel in. “Given our location and expertise we also feel we can provide a suitable alternative to larger, more expensive city centre firms.“ Woodcocks was founded in 1791 and Haworth and Nuttall in 1877. Lisa Spann (left), business development director at ISSL with Emily Jo Sutcliffe, web designer and manager of the new After Care Department. LIFE business 8\ ROUND-UP /9 Auto-enrolment Speakman honoured for apprenticeships achievement – can you afford Speakman Contractors is celebrating after being named as one of the North West’s best apprenticeship employers in the regional final of the National Apprenticeship Awards 2013. The business won the Medium Employer of the Year award and went forward to the final national judging stage. The National Apprenticeship Awards celebrate the achievements of the country’s most outstanding apprenticeship employers and their apprentices and Speakman Contractors beat off tough competition from many employers across the region to secure the award title. Director Christopher Speakman said: “We’re delighted to have won this prestigious award. Both my brother Andrew and I completed modern apprenticeships before setting up this business and therefore knew first-hand how important apprenticeships are, not only to the individual in terms of their career development, but employers too. “We believe that our apprenticeship model is exceptional. We have made a considerable investment over the years to ensure it provides our staff with the skill sets to help them achieve their goals. “One of the standout areas for us is that we have made a conscious decision to retain our apprentices for the first year and train them inhouse across all our trades including electrical, plumbing, heating and joinery. This not only gives them invaluable experience and a head start but ensures they have made the right career choice before starting college.” Speakman Contractors provide clients across the North West with building services from planned and reactive facilities maintenance, through to design and installation. Both Andrew and Christopher Speakman are members of the Burnley College Advisory Board, which helps to steer the way its courses are delivered and ensures that the content is relevant to the industry and up to date. not to comply? Businesswise Solutions has teamed Financial Affairs and Lancashire Business View to launch the first Insurance Buying Group of its kind in the UK. The Government has recently introduced legislation that will legally enforce every employer in the country to offer a workplace pension scheme to their employees and make contributions toward them. By harnessing the collaborative purchasing power of companies across the region, the Insurance Wise group guarantees a minimum 5 per cent saving on business insurance spend for every joining member. This is the biggest development in the pension world for the last century. The scheme started in October 2012 for the largest of employers while many SME’s duties will commence throughout 2014. Peter Catlow, the Businesswise Solutions director leading the proposal, said: “This is an opportunity for businesses across the region to work together to enjoy big savings on their insurance spend. Mark Ashton of Ashton Hoyle IFA said: “The Pensions Regulator is taking automatic enrolment very seriously and will not sympathise with those that show ignorance to the legislation – several notices are being sent out months before the duties apply – better known as the staging date.” “We have committed to a minimum 5 per cent saving on all current rates for members, but the more companies who join the group, the better our purchasing power, so the savings really could be quite substantial. Fines will be issued on a daily basis, on top of an on-spot fine, to those that have not complied by their staging date. For a business that employs just five members of staff, their daily fine will accumulate to £500, as well as a £400 fixed penalty. That is a staggering £15,000 per month. With expertise in pensions and a dedicated automatic enrolment department, Ashton Hoyle can ensure that these fines are avoided, compliance is met, costs are kept to a minimum, your workers receive the best deal and your business’ reputation will remain undamaged. You are advised to act instantaneously upon receiving your notice; the preparations that need to be completed for auto-enrolment will take between twelve and eighteen months. Speakman apprenticeship team with Christopher and Andrew Speakman Staying creative after 30 years 2013 marks a special year for Creativeworld, as the company celebrates 30 successful years in the design and marketing industry. Over the past three decades they have gone through some exciting times, none more so than the present, and they have witnessed major changes within the industry. The company was started by current managing director Clive Wood with a team of only two, before moving to its first official premises in Accrington six months later. Originally christened CW Advertising Agency, the company started out primarily in the printing and advertising sectors working closely with local companies like Stuart Frazer, FD Sims and Broughtons. Now 30 years on, and many late nights in the office later, they find ourselves with a new name, a new state-of-the-art home in Altham, employing an expert team of over twenty five highly talented individuals. Clive said: “I’ve seen the design and marketing industry change dramatically over the last 30 years; the emergence of the online market especially has altered the way we operate and develop as a business, with social media and online advertising now becoming a necessity to our clients. “We have enjoyed many ups and downs over the years, but the fact we have continued to deliver work of the highest quality year on year shows there is an even brighter future ahead of us, so here’s to the next 30 years. Bring it on I say!” Keep it local, buy it local Mark added: “If you decide not to take advice well in advance, there is a high possibility that we will be unable to assist you to comply as the demand for advice and guidance will dramatically increase as staging dates approach. This will leave you exposed to complete the following preparations or alternatively, pay the price!” Businesses that hold a total of 59-499 staff will have a staging date during 2014 and each of these employers should have already started their preparations. As this covers a huge number of businesses, pension providers are limiting their applicants; they are choosing to offer schemes to the most profitable of companies and those with the smallest burden of administration. Providers may turn away from those that have not implemented a scheme six months before their staging date, hence preparations must begin now. “Our message to all business owners would be to engage with Auto Enrolment obligations at the earliest opportunity. In business as in our personal lives, ’forewarned is forearmed‘ and ignorance in this case will result in a painful outcome,” Mark added. Businesswise Solutions, a cost reduction and purchase management specialist, is working in partnership with independent insurance brokers, Financial Affairs who have over 40 years’ experience in the insurance market. Peter said: “We are offering an extensive list of benefits for all joining members, including long term rate agreements, enhanced credit terms, free advice from HSE executives and HR support. We will also provide trade specific cover enhancements and policy wording in order to meet individual needs.” The Insurance Wise Buying Group follows the launch of the company’s successful Energy Buying Group model earlier this year, tackling the rising costs of gas and electricity head on. Peter said: “The concept makes perfect sense to us as a business; as we can significantly reduce costs if buying as a group, and the more members who sign up to the offer, the better the cost savings we can achieve.” Lancashire Business View publisher Richard Slater added: “The uptake on our energy buying programme showed that there is a real hunger in the county to cut the cost of essential spend by pooling our buying power.” MEMBER NEWS IN BRIEF Eric Twigg Foods, the family run business which supplies products to the catering industry, has installed a brand new IT system at its head offices in Rotherham to improve the efficiency of its business processes and security. The system was designed and installed by Chorley-based Secure Assure, the IT support and security services company. Taylor Patterson continues to grow with three new appointments. Craig Hugo joins the employee benefits team, while Beverley Reardon and Graeme Marshall join the financial planning department. The Wellbeing Farm Cookery School in Bolton has won the award for ‘Best Use of Local Produce’ at the national 2013 British Cookery School Awards. The Wellbeing Farm also landed a Gold Green Tourism Award recently. Victoria Ellis is the new East Lancashire recruitment specialist for fast growing Barrowford business Ashberry Recruitment. A quick search on Google for ‘Sustainable Recruitment’ throws up an impressive 12,000 results. It sounds like a policy that all Company’s would like to work to, especially with the growing shortage of talent, but there seem very few examples of it in practice. In fact, there weren’t any, so recently we developed our own: Whilst there is no one single definition of Sustainable Procurement, typical explanations involve ‘using best practice to strike a whole life balance between price, quality, environmental, economic and social factors’ To take this one step further, maybe a Sustainable Recruitment policy would be one where an employer aims to recruit and retain staff based on the whole life costs of recruitment, retention and development, whilst taking into account the wider environmental, economic and social implications of managing a labour force. Which leads us on to the next question – what environmental, economic and social factors should an employer consider? How about: • Send news to Darren Grantham [email protected] A long-serving employee at a leading Colne business has retired after 51 years at the company. John Bradbury, 66, has hung up his overalls after half a century working at Foulds Lifts. Sustainable Recruitment as part of the Supply Chain Class of Your Own based in Sabden have welcomed the government’s chief construction advisor’s support to an innovative and practical new qualification which aims to inspire the next generation of architects, engineers and construction professionals. Cummins Mellor operations director Michelle Mellor took to the saddle once again and cycled snow roads to raise money for their chosen cancer charity, Rosemere Cancer Foundation based in Lancashire. Kirk Environmental, part of Kirk Group, is set to begin construction for a new Anaerobic Digestion Plant at Glendullan Distillery in Banffshire. Peter Dickinson, one of the area’s high growth coaches, has been working with a Growth-Accelerator client, Alpha Rework and Warehousing in Bacup, who are developing a business incubator for web entrepreneurs HSE has reviewed and updated the Workplace Regulations Approved Code of Practice (ACOP) to make it easier for employers, building owners, landlords and managing agents to understand and meet their legal obligations and so reduce the risks of over compliance. • Supporting the local economy by employing local talent wherever possible • Engaging with Educational Establishments and Training Providers to ensure that the local workforce have the necessary skills for the job • Working with employees on an on-going basis to encourage participation in Community initiatives • Working with local Recruiters, who respect these policies and who will also work towards these goals In some ways this sounds like just another CSR initiative. but it does have sound economic grounds – building long term value by investing in the local workforce through a committed and trusted Recruitment Partner. To be an integral part of the Supply Chain a recruiter needs to be able to demonstrate knowledge, customer service, professionalism, robust processes and above all success. To be successful in todays competitive labour market, means working ever more closely with potential candidates and the wider community, as this is where the workforce of the future is likely to come from. Can it work? Who knows? But I do know of one Recruiter already trying to live by these principles… Contact us today to discover how we can help resolve your staffing issues, from recruitment, to training to employee relations. Call us on 01282 430138 or email us [email protected] Or to learn more visit our website www.nevillegee.co.uk or follow us on twitter: @geejobs Tim Oldfield is a director of Neville Gee Ltd, who are Diamond Ambassadors and East Lancashire’s longest established independent recruitment company LIFE business 10\ MY BUSINESS LIFE: n i g n i k Roc /11 GARETH FRANKLAND – ACDC d l r o w D E L e th “The staff have really taken ownership in what has been the development of a world-class manufacturing facility.” Growing the business organically is important to the company, not just in terms of profit, but in ensuring acdc is of a size that allows it to be a heavyweight in its sector. Gareth says: “It is not just a pipedream. We can genuinely see how we can get there. We have a clear plan. The future is looking bright for a business based in East Lancashire that continues to light up the world. Speaking to Gareth Frankland, the livewire chief executive of Barrowford-based acdc is an illuminating experience. His company is a global player in its sector, with offices in London and Dubai and markets in 60 countries. And it’s showing no sign of slowing down. The firm moved into new offices earlier this year and has just had a visit from the Duke of Kent, who officially opened its new manufacturing line in its second site in the village. Gareth, 38, became chief executive four years ago, led a management buyout last year and has created a new management team that has its focus firmly on growth. The company is an international lighting force with a portfolio of technology-leading LED products. It’s working on multi-million pound contracts in the Gulf and Gareth believes it is only at the beginning of its journey. The vision is to treble the size of the company in the next three years – with turnover of £22-25million already in its sights. “The market is growing and we are wellpositioned with great new products and an effective sales team. “We’re also challenging our supply chain – making sure it can keep up. We use a lot of local suppliers as well as international ones. “They have got the opportunity to treble in size. Are they capable and interested in doing that? If not, that can be a problem.” He adds: “We’ve put a lot of structure in for growth and that can be quite challenging “The good thing is that in the last two quarters of this year we can’t stop people wanting stuff, which is fantastic. Our sales team is working really hard. What’s on the horizon is really positive and we currently have around 50 per cent of our work overseas. “We have been growing throughout the recession, something like 20-30 per cent year on year. That’s because LED is a very strong market and it is expanding rapidly. It is industrychanging technology and we are at the forefront of that. “However, there is also a feeling that the construction industry is starting to move forward now, which has to be another positive in terms of the growth we are looking for. “There is more of a feelgood factor around. I won’t say it’s easy, but we are seeing projects that we have been working on and have been in the pipeline for a long time – two to three years – now moving forward. The funding is now in place.” Looking overseas he adds: “Saudi is massive for us, we are about to have a really big two years in Saudi. They are building cities from the ground out there. “We’re working on hotels for clients around Mecca and contracts in the King Abdullah financial district in Riyadh. “Then there is our £4.5m Oman airport contract – which will play a huge part for us next year. It is fair to say the pipeline is very strong.” The acdc staff is now up to 120 and continuing to grow. As well as the two sites in Barrowford the company has a warehouse operation in Colne and operations in London and Dubai. Gareth says: “We’ve got the structure in the business now that we need for the next three years. Key management positions are occupied and we’ve got the right team in place. “We’ve brought people into senior roles and bedding them in takes time; it is surprising how long it can take.” The Royal visit to its manufacturing operation came out of acdc’s Queen’s Award for Enterprise in International Trade. Gareth says: “It is great that he visited our manufacturing site. It is recognition of the massive changes and challenges our manufacturing operation has taken on in the past 12 months. Gareth adds: “LED still has a long way to run. In terms of application it is in its early teens as a technology. “In terms of what’s next for us, we are very much focused on delivering what we are promising. We are very confident we can achieve what we have set out to do. “The important thing is to bring people along as part of the business. People are this business; we put a large amount of time and effort developing people. “This is a fun place to work and that’s very much part of the culture and massively important to me personally. You have to have fun.” Me and my Chamber “We have been long-term members. At the moment we are looking to break into Russia and the chamber has been a major help. We had been struggling to contact people and get people to respond. Through the chamber that has changed. Once it got involved we got instant responses and meetings. It has a great intelligence network that we can tap into and it adds value and recognition that we are a serious business. It gives us credibility when looking overseas. We have gone through a lot of growing pains in the last five to 10 years and we now export to 60 different international markets. The chamber has helped that happen.” The Duke of Kent on a recent royal visit to acdc LIFE business DIAMOND AMBASSADOR PROFILES Adrac provide marketing services focused on return on investment. Specialising in online marketing, our services include Pay Per Click Advertising, Search Engine Optimisation and Website Optimisation. The Cardboard Box Company Ltd is recognised within the industry as being a progressive forward thinking company with one of the most modern corrugated carton manufacturing plants in the country. Headquartered in Church Lancashire the company is ranked in the top ten agencies operating in the UK for both Pay Per Click and Search Engine Optmisation making Adrac the combined top UK based agency for the delivery of online marketing solutions! We are BRC Accredited, Grade A Low Risk, and also FSC certified. In house design and graphic teams can create sample packaging with fast turnaround for concept testing before volume production. We are a fast paced company always pushing for new technology to provide the highest quality service to our customers. We invest to grow as a business whilst also increasing the quality of our product. We are proud of our ability to meet and exceed customer requirements. Our measure is conversions driven from online activity, as this is what we are directly able to influence. Our staff are passionate about conversions and complimentary technologies that improve our ability to track performance, recommendations on new product lines based on search trends and competitor analysis, price comparisons or new order processes, website improvements they won’t be shy. For more information, please call 0845 020 4337 www.adrac.co.uk For more information, please call 01254 232223 www.thecardboardbox.co.uk Napthens provides a wide range of legal services to meet the needs of both businesses and individuals. Nelson and Colne College has been judged ‘Outstanding’ in two full inspections since 2005 and we were awarded prestigious Beacon College status in 2006 – an award offered to the best colleges in the country. We are also recognised for excellence in Science, Technology, Engineering and Mathematics, having been awarded STEM Assured® status by the New Engineering Foundation (NEF). From offices across Lancashire, including our East Lancashire base in Blackburn, we act for businesses across a range of industries, dealing with clients locally, regionally and nationally. With over 200 staff structured into specialist teams, Napthens provides real strength in depth across services – ensuring all clients receive a personalised, tailored advice. Whether you require strategic advice to help grow your business; day to day operational support; or advice on planning for exit, you’ll find our advisers are real specialists in their field. Services include: Corporate and commercial • Commercial and residential property • Construction & engineering • Debt recovery • Dispute resolution and litigation • HR & employment • Intellectual property • Licensing Services for individuals including estate planning and wealth management, family & divorce For more information, please call 01254 667733 www.napthens.co.uk We are proud of our long-standing reputation for providing outstanding education. Whole generations of families have benefited from the education they received with us and other colleges and training providers frequently look to us to share our best practice. Many of our teachers are examiners and Ofsted Inspectors; and we also work closely with businesses in East Lancashire to ensure that our educational provision matches the workforce requirements of the local area, ensuring that our young people leave us with real skills for real life. For more information, please call 01282 440200 www.nelson.ac.uk The Chamber is proud to mark the first anniversary of its Diamond Ambassador membership group. We launched the programme to mark Queen Elizabeth II’s Diamond Jubilee. Since then we have successfully created a group of 60 East Lancashire businesses who work closely with the Chamber to support a range of topics and opinions that span all sectors. We cap the number of Diamond Ambassadors to just three per sector. Diamond Ambassadors benefit from regular business leaders lunches providing CEO level networking and access to keynote speakers plus a range of other select benefits. If you feel that your business would benefit from becoming a Diamond Ambassador, please call Darren Grantham on 01254 356433 or email d.grantham@ chamberelancs.co.uk. Lancashire Constabulary Eastern Division is geographically one of the largest Divisions in Lancashire, covering approximately 100,000 acres, with a population of over 272,926 residents in both rural and urban areas. There are a broad range of people in terms of their age, race, culture and expectations and they also possess a variety of cultural backgrounds and many different religions including Christianity, Muslim, Buddhism, Judaism, Islam and Sikhism. Moorhouse’s Brewery (Burnley) Limited was founded in 1865 and is now the North West’s largest dedicated Cask Ale Brewery, our master brewers have won more awards for quality beers than any other brewer in the UK, of a comparable size and continue to collect awards for innovation as well as quality. Eastern Division contains the Unitary Authority area of Blackburn with Darwen and the Boroughs of Hyndburn (Accrington, Baxenden, Church, Clayton le Moors, Great Harwood, Huncoat, Oswaldtwistle and Rishton) and the Ribble Valley. The Division is culturally diverse with the vibrant town of Blackburn contrasting with the rural beauty of the Ribble Valley. The whole team at Moorhouse’s are passionate about the great British heritage drink, beer, the finest quality raw ingredients used, the quality control aspect of brewing, the finished product created, the customer we sell to and the consumer who we do all this for. There are many challenges to reducing crime and keeping people safe, but all officers at Eastern strive to serve the public to the best of their abilities. Being situated under the shadow of Pendle Hill, the home of the Pendle Witches, we create the “perfect spell” using malt and hops for all discerning drinkers to enjoy. For more information, please call 0845 125 3545 www.lancashire.police.uk For more information, please call 01282 422864 www.moorhouses.co.uk Northcote is an award-winning restaurant with rooms offering total luxury and comfort in the Ribble Valley. Run jointly by Nigel Haworth and Craig Bancroft since 1983, Northcote is situated on the edge of the Ribble Valley. The New Northcote Cookery School is ideal for corporate entertaining. Share our obsession, learn and love to cook, whilst challenging yourself and developing new skills and techniques. Unique and exclusive, entertain your clients in the NEW Chef ’s Table. This is truly an interactive experience. The chefs and Front of House Team will guide you through each course, sharing their knowledge. Perfectly positioned with uninterrupted views of the pass you will witness the vibrancy, the theatre, drama and skills required to create your menu. Moorhouse’s Brands can now be enjoyed throughout the country and further afield where we enjoy a buoyant export market for our bottled range. We are only as good as the last pint of beer our consumer drinks so we get it right every time. Superfast Lancashire will bring high-speed broadband available to 97% of Lancashire homes and businesses by the end of 2015 and is a partnership between Lancashire County Council, Blackburn with Darwen Council, Blackpool Council and BT. The partnership will have a radical and positive impact across the whole of the county and represents the biggest single investment in rural broadband anywhere in the world. And it’s coming to you! One of the most innovative aspects of Superfast Lancashire is its accompanying Business Support programme that’s based at the Lancashire Business Park. The Business Support programme is designed to help show Lancashire’s SMEs how to get the best from superfast broadband. It’s all about helping businesses to use fibre broadband to develop, grow or improve their effectiveness. All of it free of charge. For more information, please call 01254 240555 www.northcote.com For more information, please contact [email protected] www.superfastlancashire.com 14\ THE DEBATING CHAMBER: BUSINESS GROWTH Chris Scott, Taylors Solicitors half a million and up to about £30-35m. I am lending £14m more than at the beginning of the year. At the same time I have got £32m more in savings than I had at the beginning of the year. The problem is the confidence of businesses to invest and make purchases to grow, rather than the bank holding businesses back. /15 Mark Stokes, Red Plane out of people these days. For the SME trying to get finance the banks are far more conservative now. Unless you’ve got very strong cash generation through your books, it’s very difficult to access finance. Andrew White: The lending criteria haven’t “The problem is the confidence of businesses to invest and make purchases to grow, rather than the bank holding businesses back.” As Britain slowly emerges from recession we ask our panel of experts what the major obstacles to business growth are for companies in East Lancashire? What factors are currently limiting business growth? Christine Lambe: One of the biggest issues is having the right calibre of staff, with the right skills, in the right position, at the right time. Your people are your most important asset. Investing That is drifting through to business; there is more confidence. I visited a client in construction yesterday who said we were powering out of recession. year. We’ve had precious little outside support from any government enterprise. Access to it is very difficult, trying to get out and find the right people to talk to is a serious challenge. Chris Scott: There are mixed messages out there. Generally the perception is there’s no money Mark Stokes: I’ve been a freelance consultant for three years and a business with multiple clients, around six to 12 months. My first challenge has been the transition, getting the business going. I’ve had to build it very slowly. Another challenge is the management of information in a small business. You start to miss things, you forget meetings or you forget tasks that need to be done, because you just can’t manage the information. It’s having access to IT systems and knowing how to use them. “Your people are your most important asset. Investing in them is absolutely crucial to growth.” in them is absolutely crucial to growth. Other issues are maintaining a competitive edge and making sure you have the right product for the right marketplace, along with help with funding. The government needs to ensure there is the appropriate funding in place for small businesses. Tony Reynolds: There are a lot of businesses in a position to grow with access to finance and they probably have ideas and potential but they’re still just sitting and waiting. Andrew White: Confidence has been a big factor in limiting companies’ ambitions. People have grown bored of austerity and all of a sudden they’ve realised things aren’t as bad as they have been. They feel a bit more confident about going out to spend and we’ve seen that in the recovery. to spend. People are very conservative and want to make sure they’ve money for that rainy day. On the upside, niche businesses,certainly if they’re focused on export, are doing better. In manufacturing, engineering and textiles, work is coming back from China. The feedback from construction is we’re slowly coming out of recession. Next year it will take off. Nigel Eastwood: In the last couple of years we have grown in a recession, because we’re a niche business. We’re an internet service provider operating at the value end of the market. The challenges have been occupancy and recruitment, getting the right people at the right time. Another challenge as we grow is professional development, getting access to good training locally. I need to train my staff to retain them. We’re growing 70 per cent year-on- Tony Reynolds: It’s an emotional thing as much as anything else. A lot of businesses have had a selection of bad experiences going to the bank over a period of time. It’s holding them back from going again. Chris Scott: The old-fashioned relationship you had with your bank meant they were lending to a person and had confidence in that person. The numbers had to stack up but they were investing in that individual. Nigel Eastwood: I’ve sat in the past three years with banks and they have all said the same things, ’We’re open for business‘ and ’we’re being far more objective in the way we approach our lending.‘ Ultimately nothing has changed. Cash for our business isn’t too difficult but I fear for those that don’t have ready access to quasi-private equity that I’ve got now. It’s very difficult. The banking covenants scare the hell changed. You want to see credible, experienced management that you think can run that business. You want cash flow and you want to be repaid. You want to have confidence that the business is generating cash and there needs to be a balance between what you have in the business as the bank and what the owners of the business have at stake. Have the number of requests for loans changed over recent years? Andrew White: It’s significantly lower than it was in 2007. It appears to be increasing, so in the last six months I’d say that there’s been an upturn. I’d like to see many, many more. I’d like to be being asked much, much more. Mark Stokes: Getting that good relationship with the bank initially is the problem. If people come and look at me I’m a small and a new business. I Nigel Eastwood, New Call Telecom don’t have the history, I don’t have the turnover. You are fighting so hard to get that initial growth and this is why people still have to rely on angel investors. Nigel Eastwood: When you look outside the angel investor network, the next logical place, before you go to the bank, is private equity. Access to that initial seed capital is extremely difficult. Tony Reynolds: I’m increasingly seeing start-ups going to new and different, alternative funding sources. It is a generational thing, they are looking away from the banks and looking to communities. What would unlock the opportunity for faster business growth? Christine Lambe: Buy British. Tony Reynolds: Technology. Improve the infrastructure, make sure there’s access everywhere; that and sales. Mark Stokes: Developing my market place. Andrew White: Export and sales skills. Chris Scott: Training, right across the board. Being alive to IT opportunities and how that improves productivity. Nigel Eastwood: Emerging markets. We’re about to launch in India. The Philippines, Malaysia, South America and Latin America are areas that we’re going to focus on over the next five years. The biggest thing we’ve done this year is sales training for eight weeks through our entire firm and it’s been revolutionary. Is getting finance still an obstacle to growing or have banks started to make lending easier? Andrew White: The temptation is to group all banks together. HSBC is in a very different position in terms of its capital and liquidity to the state-owned banks or even some of the smaller banks which seem, sadly, near collapse. There has been a temptation from businesses to approach their bank, get an answer they haven’t wanted and to give up at that stage. I’m now lending five per cent more than at the beginning of the year. I’m talking about lending to businesses primarily with turnover between Andrew White, HSBC Tony Reynolds, Cassons Chartered Accountants Christine Lambe, East Lancashire Chamber of Commerce LIFE business 16\ SECTOR SPOTLIGHT: GREEN TECHNOLOGIES in association with /17 Tech firms don’t let green grass grow underfoot Two Burnley-based green tech companies are generating powerful growth that bodes well for the industry’s future in East Lancashire. The Low Carbon Energy Company, a specialist installer of energy saving technology, will see turnover rise to some £2 m this year – an increase of 60 per cent on last year’s figure. Meanwhile, renewable energy business Solarlec PV Solutions is on course to turn over more than £12m in 2013 – an increase of over 50 per cent on the previous period. is equally positive about the future of the green tech industry in East Lancashire. “We recently completed the design and build of two energy efficient homes in Windermere, and in the last six months installed 1MW of solar PV on commercial property in the North West and North Wales,” said Ged. “Our approach is a holistic one where we look at our clients’ current position and assist them in planning and implementing energy saving changes in their home or business.” The Low Carbon Energy Company is currently working with Themis at Burnley College to deliver the first NVQ level 3 in renewable technologies in the UK, a project that has taken five years to develop. Founded in 2009, Solarlec has become one of the leading installers of domestic PV systems in the UK and currently employs more than 120 people. “October saw our best ever sales month, with revenue in excess of £1.5m,” said Solarlec director Nicholas Keighley. “Up until this year we were mainly an installer of domestic PV systems, but in 2013 we moved into the commercial market and in February were made an approved partner for the Siemens/ Carbon Trust energy efficiency finance scheme.” In addition, Solarlec has entered the commercial biomass sector and is on target in install £2m of biomass boilers in 2013. At The Low Carbon Energy Company, operations director Ged Ennis TEAM UP TO GREEN UP Potentially massive investment is available to build East Lancashire’s green tech sector – provided the region’s key stakeholders work together more closely. This is the view of Joe Howe, professor of sustainable development and director of the Centre for Energy and Power Management at UCLan. “The period between now and 2020 will be a time of enormous opportunities for green tech Joe Howe businesses to develop products and services, as well as for manufacturers to use low carbon technology in their processes,” said Joe. “However, there is a pressing need for businesses, universities, colleges and local authorities to really build on collaboration and partnering if we are to fully realise all the benefits associated with green tech. My concern is that, although this is happening to some extent, we need to be working together more effectively. ” Joe believes East Lancashire must take advantage of the UK government’s low carbon agenda, incorporated in the Energy Bill which is currently before parliament. “The bill, which is expected to enter the statute books in coming months, represents the next stage in the government’s commitment to creating a low carbon economy and contains significant incentives for businesses to drive sustainable practices,” said Joe. Just as importantly, European Structural Funding for 2014 to 2020 will mean huge investment opportunities because one of the core themes is carbon reduction. “East Lancashire in particular has a very strong advanced manufacturing supply chain and SMEs currently operating within this structure stand to benefit hugely,” said Joe. “East Lancashire also has the additional benefit of the enterprise zone at Samlesbury, which is expected to generate a range of advanced manufacturing opportunities, not least in the green tech industry.” Solarlec directors Ged Rowbottom, Simon Bland and Nick Keighley Securing skills Texecom is Europe’s largest independent security alarm manufacturer currently exporting award-winning products to over 90 countries all over the world. Viktoria Hutchinson joined the export sales department at Texecom as export sales manager and recalls her thoughts after spending four days on one of the Chamber’s export training courses after Texecom felt it was important for Viktoria to hone her negotiation skills and learn more about payment and shipping terms. Viktoria, who took the course for her Export Sales Certificate, said: “The course itself was very easily accessible and tightly packed with useful information, and the group was small, which made it easy for everyone to participate and share their experiences. of ideas of how to apply into practice newly acquired knowledge and the confidence to win new business.” “It culminated with a lengthy negotiation with an experienced buyer, who provided all of the participants with the kind of feedback that you rarely, if ever receive after a real negotiation. “I left the Chamber of Commerce with a large folder jam-packed with invaluable reference information that I still use a year on, and plenty Viktoria Joe believes skills and training is another challenge that must be overcome if the area’s green tech industry is to truly prosper. “We must ensure we have the appropriate skills – for example in engineering – to develop, deliver and market green tech products,” he said. “UCLan’s Burnley campus is playing a key role in this respect and Burnley College’s Green Tech Centre is especially welcome because it will help provide the technical skills required by green tech manufacturers and service providers.” Access to funding is a further hurdle in the quest for green tech success, in particular for large manufacturers looking to switch from existing processes low carbon systems. Looking ahead, Joe believes the future is encouraging for the green tech industry. “There’s every reason to believe East Lancashire’s low carbon technology sector can develop and grow as a result of the numerous opportunities that will be available in coming years – but, at the risk of sounding repetitive, we really must collaborate better to maximise the very substantial benefits,” he said. LIFE business The Nelson-based business was recently awarded the largest anaerobic digestion (AD) bolted tank order in the UK – a £4m programme for utility giant Severn Trent. In addition, Kirk Environmental – part of Kirk Group – has also constructed the largest AD tank in its history. The 10,000m³ unit in Malaysia also underscores the company’s exporting credentials, which include a first project in Honduras, Central America. to look into more sustainable options than traditional ones such as wind.” Loredana added: “Although the emergence of green tech companies shows that people are looking at the bigger picture, the sector’s dearth of expertise in some areas means managing expansion poses its own challenges. If this growth can be effectively managed, the future looks good.” Kirk’s product portfolio comprises glassfused-to-steel tanks, epoxy coated steel tanks, concrete tanks, biogas storage and steel fabrication. “Our particular sector is flourishing, despite uncertainty from the government over payments for investors,” said marketing and sales manager, Loredana Emmerson. “The recent disclosure of power shortages by one of the major suppliers should encourage ministers A wide range of options are available to East Lancashire businesses looking to reduce their carbon emissions and cut overhead costs. A constantly expanding range of green technologies available in the region includes: • • • • • • • • • Solar photovoltaic and solar thermal systems Air and ground source heat pumps Biomass boilers and gas condensing boilers Rainwater harvesting Combined heat and power (CHP) systems LED lighting Wind turbines Energy efficiency and monitoring systems Heat recovery and air transfer “There are a number of factors that businesses must understand, and quickly,” said Ged Ennis of the Low Carbon Energy Company. “Energy prices are rising and will continue to rise; energy supply is not currently able to keep up; and businesses that take action now will win in the long run.” Kirk Group - Cannock AD Plant, UK’s largest Ged added: “Self-generation of electricity will be a key to reducing costs for East Lancashire businesses.” Chase Templeton’s one of the UK’s largest health insurance providers have moved there Blackburn based office to Arkwright Court on Blackburn Interchange. Lomas Office was once again entrusted with the design and installation of the office furniture. Lomas took the basic outline plans and transformed them into an a 2D design layout. Working with their new in house designer Lomas gave Warren Dickson from Chase Templeton a birds eye view of how the new 2 storey office would look. Warren said ‘Really happy with the service, design and product recommendations Lomas Office gave us, I have already recommended them to friends and will have no hesitation doing so in the future.’ www.lomasoffice.co.uk In our regular dip into the big issues facing business in East Lancashire, we ask experts: GALLERY: THE CHAMBER’S CURRY CLUB Is the Government’s Help to Buy Scheme boosting the construction sector? Peter Boys, Boys Holdings We have seen it in our house-building side and our construction side where we’re contractors for other developers; a lot of interest and sales have been generated as a consequence of the Help to Buy scheme. We’ve been doing a scheme for 108 dwellings in Padiham - the first ten sales are all Help to Buy. And our own development, Springside in Rawtenstall, has seen an increase in interest and a significant number of the enquiries again are Help to Buy. It is kick-starting the market. I think it has brought people to the market who would have otherwise not have thought they could afford to buy a new property. The biggest worry we had was that it was probably a little complicated for the buyer; but it is functioning. There have been a number of government initiatives to get the market moving but some of them were more applicable to larger house builders. I think this one has really appealed to the house buyer rather than the developer. None of the other government schemes have done what is necessary, but Help to Buy has ticked the box where we are concerned as a smaller developer. Chris Scott, Taylors Solicitors Guy Shorrock, Aldrock Surveyors I don’t think it’s addressing the housing shortage, so it’s not getting houses built. Secondly it is driving up house prices: Redrow recently recorded an 11 per cent increase. In the Southeast gazumping is back. They’re not good signs in the market place. I feel all this is doing is driving up house prices; inflating the market. It’s a really good idea on one side, but there are potential problems. First-time buyers will be helped so long as house prices stay within a certain bracket. Once you get beyond that it is beyond their means, so by driving up the market price properties that were previously affordable are now unaffordable, so it’s self defeating. The Royal Institute of Chartered Surveyors (RICS)has said that a generation won’t get on the housing ladder. It is because there are so few new houses being built that the price is being driven up across the board. What they should have focused on was getting more land released and making the planning process quicker. They say they’re doing it but I don’t think it’s actually happening. We are worryingly going back to the criteria that caused the collapse in 2008 – high loan-to-value and high loan-to-income ratios, and this is all happening in a volatile employment market and a very uncertain economic climate. LIFE business MAYBE Liquid and biogas storage specialist Kirk Environmental is demonstrating impressive development in domestic and global markets. Going green in the workplace /19 NO Nelson firm stores up sustainable success YES / NO / MAYBE YES 18\ SECTOR SPOTLIGHT It’s good because it gives house-builders another selling opportunity to people who currently couldn’t afford to put the necessary deposit down; it’s a really good scheme for people who can afford a much larger mortgage but can’t afford the deposit. There are lots of people sitting in £100,000 terraced houses who want to move up to a £200,000 property and it’s fantastic for them because deposits are the only thing holding them back. The downside is it risks repeating what we saw five years ago, giving away mortgages. Those people who aren’t sensible about it will find themselves not being able to afford the repayments. I’d recommend it to any house builder, just because it opens up that extra door. I’ve advised some of my developer clients to get involved and have done the research around it for them; so yes, people are gearing up for it, and it should help construction. It’s a fantastic opportunity for the buyer and the builder if it’s done correctly and they don’t create a bubble as happened back when they were giving 100 per cent mortgages. We have to hope they do follow the stringent rules and the affordability calculations and don’t just give it away. Be part of our Business Life! Advertise from £185 and reach 6,000 potential buyers! For advertising and sponsorship contact Valerie Lomas: [email protected] or 01254 297871 LIFE business 20\ DISTRICT EYE: HYNDBURN /21 Boxing clever Online retailer Cleverboxes has more than quadrupled turnover from £4.3m to £18m in the last four years after investing heavily in leadingedge digital technology. The Altham-based business operates in numerous marketplaces including Tesco, Amazon, eBay, Play.com, FNAC and Flubit, as well as through its own web-based channels. It supplies technology, consumer electronics and home furnishing products, as well as garden and power tools, to a global market. “Our integrated software and managed service solution allows niche manufacturers and wholesalers to sell their products in numerous multichannel marketplaces with front-end customer services delivered by Cleverboxes,” explained owner and managing director Vernon Yerkess. Hyndburn forges ahead Economic growth is a top priority in Hyndburn and the borough council is taking a hands-on approach to working with local businesses to drive job and wealth creation. Strategically located at the axis of the M65 and M66 corridors, the borough benefits from access to a wide range of markets and suppliers as well as a large labour pool, with some 480,000 households within a 30 minute commute. “We’re currently working with developers on three major sites located along the M65 David Welsby corridor,” said council chief executive David Welsby. “The infrastructure here is fantastic and the potential of these sites to provide employment opportunities is second to none. “We have some great success stories among firms based in the borough and a number are looking to expand while staying in the area and holding on to their staff and suppliers. The new sites will be able to accommodate this expansion and also help us to attract new businesses.” Willowbrook aims for quality-based growth Hyndburn’s business base has a marked manufacturing bias, with a diverse range of players including What More Plastics and Senator International that have seen substantial growth in recent years – especially in thriving export markets. A business launched from the front room of its founder has become one of Lancashire’s fastest growing and most innovative home care providers. “We also have the likes of British Telecom and Micro P that are blue chip companies in the telecoms and new technology sectors,” said David. “Companies operating in these areas have enjoyed substantial expansion over the past five years and we expect this to continue for the foreseeable future.” David believes the outlook for Hyndburn is positive. “Many of our manufacturing companies are reporting strong growth and developers are working hard to bring forward new sites,” he said. “If anyone out there is looking to relocate their business or thinking about starting out, then they should get in touch and we’ll be happy to talk about how we can help.” College is committed to supporting local firms Accrington and Rossendale College is strategically positioned to meet the needs of both local employees and employers. The college places a heavy emphasis on delivering tailored provision through bespoke packages for individual businesses. Founded in 2002, the firm has driven its expansion programme by building a bespoke cloud based partner integration system. It recently demerged its B2B operation, leaving Cleverboxes to focus purely on the consumer market. business development directorate with the sole purpose of unearthing what our local businesses require. This has been hugely successful and I feel it’s the way forward for all education providers.” Established in 2000 by Accrington entrepreneur Elaine Brady, Hyndburn-based Willowbrook currently employs 150 staff working from offices in Oswaldtwistle and the Fylde Coast. The company provides quality home care services to adults with a range of medical issues in Burnley, Pendle, Rossendale, Ribble Valley, Hyndburn and Fylde. Elaine’s entrepreneurial approach to delivering cost-effective social care services was recognised in 2011 when she was judged Lancashire Businesswoman of the Year at the Be Inspired Business Awards (BIBAs) and also won the industry’s National Care Manager of the Year Award. “We have recognised the value of a partnership approach to home care and introduced new services that ensure clients have access to more holistic services, such as our new foot care service and client day café,” said Elaine. Willowbrook is currently involved in the consultation process for the county council’s new framework of home care service providers. “Our immediate ambition is to succeed in the tender process,” added business development manager Pamela Hill. “This will enable us to continue providing high quality care delivered by qualified staff who receive the pay and recognition that reflects the value of the work they do.” “For larger, more established companies we have a huge range of work-based qualifications. We also have an extensive apprenticeship provision that is second to none and can be delivered to suit employers’ specific needs.” “We have integrated with a number of platforms and marketplaces such as Tesco and Amazon and now plan to integrate with new traditional bricks and mortar establishments to give them a ‘clicks and mortar’ platform.” Engineering firm has a proud past and bright future Founded in 1889, TClarke is one of the leading and longest established mechanical and electrical contractors in the country. Formerly known as D&S Engineering Facilities, the business merged with the TClarke group of companies in 2010 to become part of a plc with a combined turnover of £180m. Accrington-based TClarke North West is strongly positioned in the construction industry, with a skilled and motivated workforce. “As a business we are unique in what we can offer our clients,” said Ryan Pearce, facilities management team leader at TClarke North West. “We feel this has helped us ride out the recession because we have reacted and adapted where the market has required us to. The college has a strong track record of assisting companies of all sizes, from start-ups through SMEs to large corporates. “Time and again we hear the local community is not trained to meet the needs of employers, creating a Tamsin Deasey “For newer businesses, we are the skills gap in Pennine Lancashire,” only college in Lancashire to deliver said director of business and partnerships Tamsin the accredited ‘Adult Enterprise’ qualification, Deasey. which supports new employers to learn about important business techniques from managing “We take this very seriously and work hard to close these gaps. In 2012 we created a specialised your finances to trading online,” added Tamsin. “As we are a relatively small business our management team is very hands on, ensuring speed of responsive and agility to meet customer demands in this very competitive marketplace,” added Vernon. ”One of our key objectives is to establish a greater market presence in facilities management and maintenance.” Elaine Brady With a turnover of more than £33m in 2012, TClarke North West has a workforce of over 150. LIFE business 22\ INTERNATIONAL TRADE Top Tips: Translations Traveller‘s Tales: Libya Clive Lawes, managing director, iKonmac 1Where possible send a word file for translation as well as a pdf this could save time and money. 2 /23 Securing skills Texecom is Europe’s largest independent security alarm manufacturer currently exporting award-winning products to over 90 countries all over the world. Viktoria Hutchinson joined the export sales department at Texecom as export sales manager and recalls her thoughts after spending four days on one of the Chamber’s export training courses after Texecom felt it was important for Viktoria to hone her negotiation skills and learn more about payment and shipping terms. e specific as to B which country or region the translation is required. If not this can be a costly mistake. Viktoria, who took the course for her Export Sales Certificate, said: “The course itself was very easily accessible and tightly packed with 3If the document is desktop published after translation ensure the useful information, and the group was small, which made it easy for everyone to participate and share their experiences. “It culminated with a lengthy negotiation with an experienced buyer, who provided all of the participants with the kind of feedback that you rarely, if ever receive after a real negotiation. “I left the Chamber of Commerce with a large folder jam-packed with invaluable reference information that I still use a year on, and plenty of ideas of how to apply into practice newly acquired knowledge and the confidence to win new business.” translation is re-checked before publication. 4 F or multi-language translations use one multi-lingual translation company as this will ensure each translated document has the same quality. 5Use a professional translation company where translated documents are for external use as the risk to your image is too great. 6 Tight deadlines to translate large documents can incur higher costs. 7Always ensure that the translator is a native speaker in the target language of the document otherwise the translation won’t read well. meaning gets lost. 10It is more cost effective to translate a document than hire a professional interpreter. 11When a foreign client insists on writing in English and the meaning is unclear respond with a bi-lingual email. By Janet Perkins, managing director, TW Languages NEWS SHORTS EUR1’s can now be issued for Colombia, Cost Rica, El Salvador, Honduras, Nicaragua and Panama. Free Trade Agreements are designed to create opportunities by opening new markets for goods and services, increasing investment opportunities, making trade cheaper by eliminating substantially all customs duties, making trade faster by facilitating goods’ transit through customs and setting common rules. FTA’s currently being negotiated include Canada, India, Malaysia, United Arab Emirates and USA. For a world map of current, pending and potential countries, contact Marie White on 01254 356448 or [email protected] Receive £3,000 match funding for marketing, travel, training, translations, specialist consulting services and much more. This is available for eligible companies looking to start or grow their exports. For a sign-up fee of £250 you can tap in to both the Chamber’s and Government’s vast resource of specialist advisors. To find out if you’re eligible contact Mike Beckett on 01254 356447 or [email protected] Have you just started-up a business and looking to expand internationally? The Lancashire LEAP programme can offer young new businesses the chance to open up new markets for their products or services. Knowledge of export pricing, safe quotations, negotiating, payment methods, market trading, agreement, incoterms are vital and various seminars are being held throughout Lancashire. To book a place contact Stef Heywood on 01254 356454 or [email protected] Selling your products abroad can sometimes be difficult! Clive Lawes of iKonmac recalls one trip to Libya when Gaddafi still ruled. He had to install six machines he had sold through an OEM to Libya. Unfortunately no one from either his company or the OEM would go to commission them. As Clive said: “These days you cannot force anyone to go who doesn’t want to.” Clive recalls: “As Gaddafi insisted that only Arabic could be used on visas; it meant no one in Lyon airport could confirm my visa because no one could read Arabic. I found an interpreter, an Algerian who I suspected couldn’t read pure Arabic, who bluffed me through the check in.” Landing at Tripoli airport, he was met by Ahmed, his customer’s manager, who apologised because only one hotel had one room that could take him as Gaddafi had invited all his family for the weekend and all the hotels were ‘fully booked’. “The Hotel knew why none of the Gadhafi’s would stay there and I was there for a week.” Within two days five of the six machines were installed and working fine. Unfortunately, number six had a PCB failure which meant ordering parts to be sent. By now it was Wednesday and Clive was due to fly out the following Saturday. Ahmed ‘asked’ Clive to stay as his guest until all machines were working. Somehow Ahmed had managed to obtain Clive’s passport and flight ticket and kindly offered to arrange another flight when all was working well! International Trade activities provide and secure many jobs in our economy. Exporting companies face tremendous challenges and must compete in increasingly competitive global markets to help their businesses grow and keep the UK economy strong. Importing companies help secure overseas supplies often for products that are not made or grown in the UK. The Chamber’s International Trade Club Awards, due to be presented at a gala lunch in early December, recognise and promote the quality, diversity and ingenuity of successful, local companies engaged in international trade. The International Trade Club is extremely proud to be able to salute some of East Lancashire’s most talented business people through these Awards. Winning awards is an opportunity for outstanding businesses to come to the attention of the wider community and to new potential customers. Previous winners include: The Paper Cup Company, Acorn Digital Inks and Performance Fluids International. This year’s winners will be featured in the next edition of Business Life. 8 H aving a document translated and proofread will have better results than just being translated. 9When writing text for translation avoid colloquial expressions as the International Trade Awards 2013 Viktoria Hutchinson Export Life by Mandy Lockett, international trade director [email protected] In those relatively recent days when East Lancashire was the world’s leading textile and textile machinery manufacturer a few large manufacturers dominated the economy. A fairly small number of export specialists, usually sales directors, were sufficient. Because the numbers were small, they generally knew everyone involved locally (and going back a little further the mill owners were often related). They were also generally ageing as direct experience was essential. Over the last 20 years, however, the significant shift has been a decline in the number of large companies involved primarily in textiles and its derivatives and a dramatic expansion in SMEs with an equally spectacular range of products. Accordingly there has been a real risk that there would not have been enough international trade professionals to go around, let alone anyone with knowledge of the new industries. Getting the sale, securely and at the right price, is of course key to any company’s success. It counts for nought how good your product or name, or your staff’s dedication and charm, if your sales team mess up at the point of sale. Clive adds: “That night in the small hours in my room I smelt cigarette smoke. I opened the blinds to the balcony and there was a not-so secret police man standing outside. He apologised then climbed off the balcony by the drain pipe to the floor below.” East Lancashire’s Chamber anticipated this by developing a particular programme, unsubtly called ‘Export Sales Training’. While academia and qualification bodies spoke of the need for a year-long programme, industry wanted a more explosive response which would be practical, operation based, and not take their staff member out of the business. Our course has proven that delegates can be educated on the technicalities, cultural aspects and sales techniques of international trade, and then rigorously tested for sales capability and character in just four days. The real proof is that many of the course’s ‘graduates’ have quickly come back with successful orders – many for the first time. He made his break when his hosts were at prayers and Clive grabbed his passport and ticket from Ahmed’s office. The next day he slipped out of the hotel, found a taxi and fled to the airport. At 9am he was taking off for home. The good news is that we have trained many hundreds in East Lancashire and thousands nationally. As the UK presses to close its balance of trade gap, hopefully more Brits will sell more products in to more markets – and East Lancashire is well prepared to be in the vanguard. LIFE business 24\ INSIDE THE CHAMBER /25 East Lancashire businesses celebrate in style Wendy Bowers, Casey Dean, Angelo Kornecki, Jean McLaughlin, Mike Damms, Andy McLaughlin Manisha Modaisia, Forbes; Amelia Worrall, Aware Communications Chamber member takes the floor. Hands up if you’re having a good time. Paul Guard leads the now World Famous Chamber Choir Over 200 Chamber members joined their President Wendy Bowers at the Mercure Dunkenhalgh Hotel for an evening that celebrated the work of the Chamber and its member businesses over the year. broadcaster and he took the audience through a hilarious review of the state of the world economy. Justin was sponsored by Andy McClaughlin of Astute Wealth Management. MC Paul Guard provided an enjoyable mix of music and entertainment ensuring everyone had a great time until the early hours. The speech by Wendy Bowers focussed on the positive work being done by the East Lancashire business community and the benefits of businesses working together and the support provided by the Chamber to achieve growth. Guest Speaker was Justin Urquhart Stewart, best known as a business Justin Urquhart Stewart rallies East Lancashire business Justin Urquhart Stewart entertained an audience of over 250 guests at East Lancashire Chamber of Commerce’s President’s Dinner in November. He said confidence was key to making the economy grow. We shouldn’t knock UK PLC as it remains the world’s 8th largest manufacturer and 10th largest exporter. He added that as he visited businesses around the country confidence remained positive. However more could be done to get things moving, to repair the banks, to encourage people to spend. He advocated that people should apply their business sense to their personal finance – apply a business plan to your family and look to manage your family finances across generations. On the world stage he said that the global economy was growing by 3 per cent and that despite their differences the Chinese needed the Justin Urquhart Stewart US as much as the US needed China. Throughout a speech where he quoted very few figures but entertained by rattling through what could be done to grow the economy he highlighted how small to medium sized enterprises (SMEs) are the life blood of the UK economy. He added: “People, despite the fears from the banks and the nerves of the media, seem to be far more willing than ever before to risk everything to have a go at running their own business.” In 2012, 484,224 new businesses were registered in the UK, up from 440,600 in the previous year and almost a world away from an average of around 150,000 to 180,000 back in the 70’s and 80’s. Yes many new businesses may fail but this has to be one of the most supportive pieces of economic and business news we have seen lately, he said. He closed with a rallying cry for business to ignore the politicians, ignore the media and plan your business and move it forward! Energy debate should focus on long-term security says BCC Concerns over short-term energy prices are “missing the point” according to the British Chambers of Commerce (BCC). Responding to the report published by the National Audit Office, Infrastructure Investment: the impact on consumer bills, Adam Marshall, director of policy, said: “The current debate over short-term energy prices is missing the point. “Politicians should be worried first and foremost about energy security because if we can’t keep the lights on, businesses can’t grow and nor can the economy as a whole. “Companies are concerned about the rising cost of energy. Some, particularly SMEs, are demanding far more information and transparency around the rising energy costs they face, and are sceptical about claims made by their suppliers. All businesses, however, are concerned with whether the UK can generate and distribute the power needed for economic success. “Westminster politicians are thinking short-term, but Britain’s energy issues are long-term. Energy supply is a question of national prosperity and security, not cheap retail politicking.” Strong job figures point to continued economic growth The resilience of the UK labour market has been proved again with the release of labour market figures says the British Chambers of Commerce (BCC). David Kern, chief economist at the BCC, was commenting on statistics published by the Office of National Statitics (ONS). They showed: In the three months to September 2013, the • unemployment rate was 7.6 per cent David Kern • In the three months to September 2013, unemployment fell by 48,000 and employment increased by 177,000 Youth unemployment (16-24) fell 9,000 in the three months to September, • but was still high at 965,000, and the jobless rate was 21 per cent The claimant count fell 41,700 between September and October 2013 • David said: “This is another set of positive figures, confirming the flexibility and resilience of the UK labour market, and point to continued economic growth over the next year. “The fall in the jobless rate is clearly more rapid than the Monetary Policy Committee initially predicted in August, but this should not be seen as a failure of the forward guidance policy. Following the surprise fall in inflation, there is also scope for interest rates to remain at their current low levels for an extended period. “Youth and long-term unemployment remain areas of concern that must be addressed, but it is good to see that the figures are now moving in the right direction. The government must build on the progress made so far and support job creation, focusing in particular on more support for exporters and improving access to finance for growing businesses.” LIFE business 26\ CHAMBER LIFE GALLERY: BACK TO SCHOOL DIARY DATES 2014 COMMERCIAL EVENTS Chamber members went ‘back to school’ at our networking event at Queen Elizabeth’s Grammar School’s (QEGS) and tucked into a school dinner for the first time in many years. 15 January: Unique – Lunch & Learn 12 February: The Rush Hour Club (replaces Networking Works) QEGS foundation director, Joanna Lavelle, gave a brief overview of the school’s history, the plans for the future and opportunities for QEGS and local businesses to work together. For further details or to book, visit www.chamberelancs.co.uk/events or contact [email protected] Ian Brown of Graham and Brown talked about the value a well-constructed Corporate Social Responsibility plan can have to your business. Ian has over 20 years’ experience in the area of CSR and was a national finalist in the Institute of Directors awards for his work in this area. INTERNATIONAL TRADE EVENTS 21 January: Importing Basics 23 January: Exporting Basics 28 January: Incoterms 13 February: Online Export Documentation 27 February: International Trade Club Breakfast Meeting 13 March: Manufacturing Conference For further details or to book, visit www.chamberelancs.co.uk/events or contact [email protected] Angela Starkie, Starkie Management Solutions; Fiona Leaver, HR Department; Andrea Stamp, Forbes Berni Roscoe and Kelly Anderton, AccRoss Caroline James, Trevor Dawson; Liam Mcardle Ian Brown, Dr Carston Burbank, Philip Johnson NEW MEMBERS • Lancashire Adult Learning, Chorley • Bellwoven Packaging, Colne • Pendle Signs & Plastics, Nelson • PDS (CNC) Engineering, Nelson • Peter Reed International, Nelson • Shooters Media, Bacup • Vedas Services , Burnley • North West Health & Safety, Burnley • 1st Choice Alarms, Accrington • Horner Shearing, Clitheroe • Blackburn Youth Zone, Blackburn • Lane Ends Dental Practice, Preston • Carers Contact BPRCVS, Burnley • Sen Magazine, Clitheroe • Chillipunk, Blackburn • Greenbrook Media, Burnley • A59 Business, Clitheroe • The HR Dept, Burnley • AIP Surveyors, Burnley • Polycutting, Accrington • Arran R Tomlinson Photography, Blackburn • Willys Plastering, Blackburn • Taking The Lead, Rochdale • My Green Spaces, Burnley • Groundcare Engineering Limited, Accrington • UK International Lawyers, Manchester • Ferguson Auto Electrical, Blackburn • CCM Home Improvements, Burnley • AA Electrical Services, Colne • Pryme Design, Nelson • Affilus , Accrington • Donnas Dogs, Bury • Top Mark Branding, Rossendale LIFE business WE HAVE GRANTS FROM £5K TO £50K FOR YOUNG LANCASHIRE BUSINESSES, BACKED BY EXPERT SUPPORT. LIGHT THE FUSE FOR YOUR BUSINESS. Apply at: www.fusefund.co.uk Contact an expert on 0800 612 2029 or email [email protected] Supported by the Regional Growth Fund