Buletin Info EG Vol. 2/2011

Transcription

JULY-DEC 2011 | INFO EG
1
Chief Editor’s Note
Assalamualaikum, Salam Kegemilangan and
Salam 1Malaysia: People First, Performance Now.
Dear Readers,
The year 2011 is approaching its end and I
would like to take this opportunity to thank all
the readers of Info EG who have been giving us
ideas, feedback and great support throughout
the year. We will strive to continue sharing with
you more informative and useful articles on our
Government’s Information, Communication and
Technology (ICT) initiatives in the year ahead.
In this issue, I believe the article that will be of
most interest is the Waseda University World
e-Government Ranking. The noteworthy finding
on Malaysia’s e-Government development efforts
has offered us an insight of our competitiveness
in terms of e-Government implementation as
compared to other countries around the world
and to enable us to strategise, plan and improve
our ranking in the future.
There is also an article on the Malaysia
Government Portals and Website Assessment
(MGPWA) 2011. This will be of particular interest
to the Government agencies who were recently
awarded star ratings for their portals/websites
by the Multimedia Development Corporation
(MDeC). The article details the criteria for
assessment and the main concerns faced by the
portals and websites thus enabling agencies
to improve their rating and at the same time
help enhance the efficiency and effectiveness of
service delivery.
This issue also provides articles on several
innovative ICT systems developed by
Government agencies in helping them improve
the productivity, speed and quality of their service
delivery.
Lastly, I would like to convey my sincere thanks
to all those who contributed articles for this book
of Info EG. I hope you will enjoy reading. Happy
New Year 2012!
Dato’ Dr. Nor Aliah Mohd Zahri
2 INFO EG | JULY-DEC 2011
CONTENTS
ELECTRONIC GOVERNANCE BENCHMARKING
WASEDA UNIVERSITY WORLD E-GOVERNMENT
RANKING
3
CONNECTING HEALTH CARE PROVIDERS:
SHARING HEALTH RECORDS
7
MALAYSIA GOVERNMENT PORTALS AND
WEBSITE ASSESSMENT (MGPWA) 2011
9
TRANSFORMASI PENGURUSAN UNIVERSITI
MELALUI SISTEM MAKLUMAT BERSEPADU
UNIVERSITI (SMBU)
12
INETMON: AN INTELLIGENT REAL TIME
NETWORK MONITORING SOLUTION
14
MALAYSIA MOBILE TRAVEL GUIDE :
DISCOVER MALAYSIA ON YOUR MOBILE
MALAYSIA TRUSTMARK SEKTOR AWAM (MTSA)
PENGEMASKINIAN LAMAN WEB/PORTAL
AGENSI KERAJAAN
EDITORIAL BOARD
Advisor:
Dato’ Mohamad Zabidi Zainal
Director General
Chief Editor:
Dato’ Dr. Nor Aliah Mohd Zahri
Deputy Director General (ICT)
Editor:
Ms Parmjit Kaur
Director, EG Development and Management Division
Assistant Editors:
Ms Susie Dorai Raj
Ms Siti Noorasmah Hashim
Ms Poon Ai Phin
Ms Norasikin A. Wahab
18
20
24
ELECTRONIC GOVERNANCE BENCHMARKING
WASEDA UNIVERSITY WORLD
e-GOVERNMENT RANKING
By The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)
T
he Waseda University World e-Government
Ranking was initiated by Waseda University
under the leadership of Professor Toshio Obi
Nakamura, Director, Institute of e-Government,
Waseda University to monitor the development
of eGovernment worldwide. The first ranking
was published in 2005. Since then, the university
have produced seven (7) consecutive yearly
ranking reports looking at the development of
eGovernment across countries worldwide. Table 1
Ranking
1
2
3
4
5
6
7
8
9
10
shows the historical trends of the e-Government
Rankings for the year 2005-2011.
Table 2 shows Malaysia’s position during the same
period (2005-2011). The total number of countries
evaluated has risen over the years, from 23
countries when it started to a total of 50 countries
in 2011. Malaysia has remained among the midranking countries although its total marks have
increased over the years albeit at a marginal rate.
2005
USA
Canada
Singapore
Finland
Sweden
2006
USA
Canada
Singapore
Japan
Korea
2007
USA
Singapore
Canada
Japan
Korea
2008
2009
USA
Singapore
Singapore
USA
Canada
Sweden
Korea
UK
Japan
Japan
Hong Kong
Korea
SAR
Australia
Canada
Australia
Germany
Australia
Japan
Hong Kong
SAR
Malaysia
Taiwan
Finland
Australia
Taiwan
Finland
UK
UK
Sweden
UK
Finland
Sweden
Taiwan
2010
Singapore
UK
USA
Canada
Australia
2011
Singapore
USA
Sweden
Korea
Finland
Japan
Japan
Korea
Canada
Taiwan
Germany
Estonia
Finland
Germany
Italy
Sweden
Taiwan
Italy
Belgium
UK
Denmark
Table 1: Historical Trends of the e-Government Ranking for 2005-2011
Number of
Countries
Monitored
Malaysia’s Ranking
Score
2005
2006
2007
2008
2009
2010
2011
23
32
32
34
34
40
50
9
14
15
18
22
24
24
0.925 (Index)
NA
53.41
49.40
63.38
63.50
67.37
Table 2: Malaysia Ranking in the e-Government Ranking
3
The indicators used for the ranking have
also evolved over the years. From just five (5)
indicators in 2005, a total of seven (7) indicators
are now used. For each indicator, there are several
dimensions used for measurement. Some of the
No.
Indicators
Dimensions
dimensions have clear definitions and are easy to
understand while some are ambiguous and not
clearly defined. Table 3 below list details of the
indicators and respective dimensions used for the
2011 evaluation.
Explanation
I.
Network Preparedness
1.
2.
3.
4.
• Internet User
• Broadband Subscribers
• Mobile Cellular Subscribers
• PC Users
Network Preparedness, the basic infrastructural foundation for the
implementation of eGovernment has already been long established
in many countries. Broadband penetration is considered one
of the key market indicators allowing access to the designated
online service in high speeds that will stimulate willingness to
use such services and development of new services. Mobile phone
usage indicates a way of interaction regardless of location. Thus,
penetration rate will project likelihood of accessing eGovernment.
II.
Management Optimisation 5.
6.
7.
• Optimisation Awareness
• Integrated Enterprise
• Architecture Administrative
and Budgetary Systems
This indicator reflects the usage of ICT for improving internal
processes and measures the Governments’ computerisation efforts
and the level of ICT integration attained. The Governments’ efforts
in these areas are quantified using the Capability Maturity Model to
grade each Government based on the level of maturity of their ICT
integration. Standardisation of service procedures and information
system to achieve the internal effectiveness and efficiency of
Governmental operations will increase efficiency.
III.
Required InterfaceFunctioning Applications
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
• Cyber Laws
• e-Tender System
• e-Tax System
• e-Payment System
• e-Voting System
• Social Security Service
• Civil Registration
• Consular Services
• Labour Related Service
• e-Health System
The availability of user-friendly and secure electronic services is
the ultimate goal of eGovernment initiatives. The presence of Cyber
Laws (Cyber Security and e-Commerce Laws) and security system
features to protect all transactions/activities across the Internet is
important. The most recent trends show a number of Governments
in developing countries shift to user-oriented strategies and
maintaining one-stop-service portals with plans to gradually
expand and enhance its service delivery.
IV.
National Portal
18.
19.
20.
21.
• Navigation
• Interactivity
• Interface
• Technical
The national portal is the basic interface for stakeholders to access
Government in an electronic way. The ranking identifies four (4)
factors affecting the portal significantly. The four (4) factors are
navigation, interactivity, interface, and technical. 18 parameters are
adopted to evaluate the interface of a national portal. The layout,
text, colour, and consistency are the main focus in this aspect, as well
as the multi-language provision, print and multimedia functions.
As for navigation, 14 parameters are employed to test the basic
functions of a portal, such as site map, search engine, help function,
etc. Interactivity is measured with 15 parameters, which include a
real contact information provision, e-mail function provision, SNS
(social network service) or online community services, online polls
and others. There are 12 parameters adopted for technical indicator
to test the innovativeness of the portal.
V.
Indicators
e-Government CIO
22.
23.
24.
25.
Dimensions
• GCIO Presence
• GCIO Mandate
• GCIO Organisations
• CIO Development Programs
Explanation
CIO is expected to integrate management strategy with IT investment
in order to achieve a balance between the business strategy,
organisational reform, and management reform. The CIO indicator
measures firstly the presence of CIOs in Government; secondly, the
extent of their mandate; thirdly, existence of organisations which
foster CIO development, and finally, special development courses
and the degree/quality to which they teach CIO related curricula.
VI.
E-Government Promotion
26.
27.
28.
29.
• Legal Mechanism
• Enabling Mechanism
• Support Mechanism
• Assessment Mechanism
The scope of eGovernment promotion includes activities involved
in supporting the implementation of eGovernment; such as legal
frameworks, promotion activities, organisations/bureaus involved,
budgetary distribution system and the existence of third-party
committees for over-sight evaluators.
VII.
e-Participation
30.
31.
32.
• e-Information and Mechanism An e-Participation indicator is used to take into account the
• Consultation
“demand” side of eGovernment as well as to see to what degree
• Decision-Making
people are using eGovernment platforms especially in the light of
Gov 2.0
Table 3: Indicators and Dimensions Used by Waseda University for 2011 World e-Government Ranking
Evaluation begins between April to July whilst
the actual monitoring and evaluation is between
August to November and the final evaluation
in December. The final report is published in
January of the following year. The evaluation is
done by researchers led by Professor Dr. Toshio
Obi Nakamura. Amongst data collection method
used are browsing through identified official
Government Portals, shared information from
other official ranking authorities like the World
Economic Forum (WEF), the World Bank, the
Institute of Management and Development (IMD),
the International Telecommunications Union (ITU)
and the Organisation for Economic Cooperation
and Development (OECD). The researchers also
attend eGovernment Conferences and Seminars,
visit Government agencies and participate in thinktank groups held in various countries. Waseda
University also uses the Japanese Embassy and the
International Cooperation for Computerisation
(CICC) to collect data on their behalf.
From the recent 2011 survey conducted, several
trends in eGovernment were observed as follows:
i) Government 2.0 and 3.0
• An increase in the use of Government
2.0 applications in social media which
improves e-participation
• The implementation of Government 3.0,
which is about citizen centred innovation,
the convergence of business application
and social media platforms, the semantic
web and personalisation
ii) Smart Grid and Green Technology
• ICT is used as a tool to address environmental
issues and to make ICT usage more
environmental friendly
iii)
Disaster
Recovery
and
Business
Continuity Planning
• A spike in natural disasters and incidences
of terrorism has gained an interest in this
area
• Ensuring failure/malicious electronic attacks
will not interfere with the operations and
delivery of services to citizen
5
iv)Cloud Computing and Data Centre
Virtualisation
• Providing cost savings and agility to
customers
The question now is how can we contribute
towards improving our international Waseda
University eGovernment Ranking? Listed below
are several steps that can be considered:
v) Mobile Government
• Providing ubiquitous connectivity and
increased opportunities through wireless
channels
a) Improve network infrastructure for improved
accessibility;
vi) e-Inclusion
• Using ICT to reach out to disadvantaged
and technology-excluded communities
and to lessen the gap in the society
• Emphasis on policies for implementation of
e-Government and infrastructure
c)Consolidate eGovernment programmes
under CIOs thus ensuring high-level
coordination;
vii)Digital Divide
• Addressing the issues related to the high
level of inequality in terms of access to
ICT between the information-rich and
information-poor and the highly uneven
growth in the use of ICT across countries
viii) One Stop Service
• Offering electronic administrative service
packages for citizen and business needs
• Increased efforts to offer diverse, advanced
and comprehensive e-services
ix)Linkages Between Central and Local
Government
• Focus on effective coordination and
collaboration across agencies and various
levels of Government in delivering public
services
x)e-Participation
• There is an upward trend of improving
e-Participation to enable citizens to access
Government information, provide feedback
and be more involved in political processes
• Citizen-centric is the new trend and a part of
the process of democracy and transparency
National
b)
portal
and
eGovernment
application services should be more mobile;
d)Establish training programmes for the
development of CIOs;
e) Implement Green IT, cloud computing and
virtualisation to reduce energy usage and
cut costs; and
f ) Plan in advance to cater for an increased
demand in e-Participation services from
citizens.
Malaysia has come
a long way in the
implementation of eGovernment initiatives.
We have covered most of the indicators and
dimensions used by the ranking, but yet we are
still ranked among the mid-ranking countries.
Our goal is to make all the eGovernment
initiatives more visible. All activities that relate to
the ranking need to be made visible especially
through websites/portals by providing links to
these initiatives. Our aim is to establish Malaysia
as one of the top ranking countries in the Waseda
University World eGovernment Ranking. This can
only be achieved if we all work together. Together
We Transform!.
CONNECTING HEALTH CARE PROVIDERS:
SHARING HEALTH RECORDS
By Ministry of Health
Health
care
management
technology is
still
not
widely used in
Malaysia,
especially in remote areas. Patients in remote
area still need to go to bigger hospitals which are
usually in urban areas to get specialist treatment.
Normally patient will be asked to register again at
the bigger hospitals as their medical record are
not linked with the records kept in clinics in the
remote areas. Seeing the need to share patients’
medical records so that it is accessible at any
hospital or clinic attended by a patient led to the
development of Teleprimary Care (TPC).
TPC, an electronic Clinical Information System
(CIS), was developed within 18 months. The
system was custom built for the Ministry of Health
with direct input from the health care providers
and is the first Electronic Health Record (EHR) for
out patients to be shared across providers and
facilities within the TPC network.
TPC provides structured Electronic Medical Record
with in-built algorithm for clinical administration,
thus providing options to configure clinical care
templates. Its Care Plan templates guide health
care providers through recording patient’s medical
history, physical examination right up to ordering
of relevant investigations and prescriptions based
on symptoms or specific diagnosis. These features
ensures health care providers, especially those in
remote areas, conform to standard clinical practice
and utilise the benefit of information sharing.
TPC also integrates the systems used in specialist
clinics and systems used in pathology, radiology
and the pharmacy. Through TPC, critical clinical
data can be accessed immediately when required,
enabling joint care by health care providers.
A single integrated EHR from different clinical
settings allows coordination of care which has
led to better patient management especially
for chronic diseases such as diabetes and
hypertension. Out patients only needs to register
once at any clinic or hospital implementing
the system. Thus then enables them to receive
treatment at any other clinic or hospital that
implements TPC as well. Through the unique
identifier, health records are retrievable at all
designated health care providers within the
system. Access to records is guarded by secure
log-in to the network and role based access to the
EHR.
Tele-consultation in TPC enables the specialist to
manage the consultation wherever he is located
within TPC network (at point of care) and view the
complete health record. Patients are thus able to
be treated closer to home as well as have access
to specialist drugs.
TPC Implementation in Clinics/Hospitals
7
Through TPC, a person’s health record can be kept
throughout the course of his lifetime. This is the
first step towards life time health records, ensuring
that optimal care is given throughout a person’s
life span.
TPC has provided an effective system for staff to
monitor and audit their preventive immunisation
programme and take remedial action where
necessary, for example Japanese Encephalitis
Immunisation in Sarikei, Sarawak. It also enabled
tele-consultation to be used in improving
health care especially for patients in the remote
area where the need is greatest, for example in
Belaga, Sarawak. Furthermore, patient care can
be monitored and the system facilitates early
intervention through the setting up of disease
registries.
Figure 1 : Number of Patients Registered in TPC
TPC helps realise the concept of health care
with no boundaries by enabling surveillance
of notifiable diseases including communicable
diseases like dengue, tuberculosis and H1N1 by
providing services such as SMS, email alerts and
auto notification. The system also has the ability to
send reminders to patients on appointment dates
and enables checking of appointments through
SMS thus enhancing patient management and
reducing waiting time for treatment. With a capital
cost of RM 47.5 million, TPC is now connecting 88
health clinics to 7 hospitals and 13 district health
offices covering 7 states. By 2010 the cumulative
number of people registered into the system
had reached 3,184,290, representing 11% of the
28.25 million Malaysian population as shown
in Figure 1. There were 13,960,266 visits made
to health facilities equipped with TPC since its
implementation. After 6 years of implementation,
TPC won the Public Sector Innovation Award 2010
under the ICT category.
Figure 2: TPC Implementation Nationwide
Figure 3: TPC Has Won The Public Sector Innovation Award 2010
Under The ICT Category, 28 July 2011.
MALAYSIA GOVERNMENT PORTALS
AND WEBSITE ASSESSMENT
(MGPWA) 2011
By The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)
This year marks the sixth Malaysia Government
Portals and Websites Assessment (MGPWA)
conducted by Multimedia Development
Corporation (MDeC). The main objective of
MGPWA is to help Government agencies towards
providing portals or websites that are able to
reach out to the citizens. MGPWA 2011 has
seen a marked improvement in the number of
portals and websites that obtained 5-star. The
total number of portals and websites assessed in
MGPWA 2011 is 1,155.
Portal
Website
• Public and private interface
• Support users in multiple tasks
• Common access point for
multiple user roles
• Personalisation/Role-specific
functionality and content
• Versatile/Enhances functionality
and flexibility
• Provide content from diverse
distributed resources
• Generally spans content,
collaboration and e-commerce
• Authentication process to
“know” a user
• Public interface
• Target one user type/
audience
• Support users in specific
tasks
• Provide targeted content
from specific resources/
authors
• Generally content
focused
• May or may not have
authentication
Figure 1: Assessment criteria of Portals and Websites
MGPWA does it’s assessment in two (2) parts,
the assessment itself, that is based on a set of
criteria, and incorporation of best practices. The
criteria that were established at the Technical
Working Group (TWG) meeting is as in Figure 1.
The assessment is conducted for a period of three
and half months, beginning April 2011.
Allocation of marks for the assessment is as
follows:
Score
Pillar
Portal
Website
Content
30
30
Usability
40
40
Security
12
10
Participation
10
10
Services
18
10
TOTAL
110
100
Figure 2: Score Allocation for Portal and Website
Besides the star rating given to portals and
websites, the assessment also identified:a)
Top 10 Portals;
b)
Top 10 Websites;
c)
Best Ministry Portal/Website;
d)
Best State Portal/Website;
e)
Best Local Authority;
f )
Best University Portal/Website; and
g)
Best of Managed Portal Services (MPS).
For the 2011 assessment, out of 1,155 portals or
websites, only 1,091 were accessible at the time
of assessment. The awarding of 1-star to 5-star is
9
based on the score obtained as shown in Figure
3 below:-
867 portals/websites displayed the correct phone
numbers.
Figure 3: Score Range for Star Rating
Out of the 1,091 portals and websites assessed,
285 were awarded 5-star, 331 awarded 4-star and
330 3-star. Only seven (7) websites were given
1-star. This shown an overwhelming improvement
as compared to 2010. Figure 4 shows the ranking
of Portals/Websites for the past two years.
Number of Portals and
Websites
Percentage of Increment/
Decrement
There was also a noted increase in Statistic of
Online Services being displayed. 68.74% were
not awarded any marks as services offered in the
portals/websites were not updated. Although 945
portals/websites displayed their Client’s Charter,
only 249 displayed the latest achievement of the
Client’s Charter.
YEAR
5-STAR
(80 - 100)
4-STAR
(60 - 79)
3-STAR
(40 - 59)
2-STAR
(20 - 39)
1-STAR
(1 - 19)
2011
285
331
330
138
7
2010
101
220
328
374
31
182.18%
50.45%
0.61%
(63.10%)
(77.42%)
Figure 4: Star Rating for Portals/Websites for 2010 and 2011
A total of 967 (88.6%) portals and websites offered
online services. This shows an increase from last
year. Majority of portals and websites offered five
(5) online services or more.
Updating of contents has become a major focus
of MGPWA 2011. The general phone number
displayed on the main page of a portal/website is
validated through phone calls. This is the result of
complaints received regarding wrong numbers
being displayed on the portals/websites. Only
Government social media has become an
important alternative media to the portals/
websites. It is desirable to provide at least three (3)
channels for communication, one of which must
be any form of social media or new technology. If
social media is provided, then it must be up-todate. 38.04% of portals/websites have either no
social media or technology or have a social media
which is not updated.
MyGovernment Portal as the official portal of the
Government of Malaysia is used as the reference
point when carrying out the assessment.
The URL of portals and websites listed in the
MyGovernment Portal are used to assess and rank
accordingly. However, it was found that there were
many outdated URLs, duplication of URLs, wrong
URLs, no URLs and outdated agency name being
listed.
Out of 1,091 portals/websites assessed, only one
(1) obtained full marks for the W3C Disability
Accessibility, which is the ability to change the
font size and font colour as well as Priority 1
compliance. 11 portals and websites comply
with Priority 1 as well as provide font size or font
colour change. Another 31 complied with only the
Priority 1 compliance and another 44 provided
font size and font colour change only. The majority
of portals/websites (286) were found to provide
either font size or colour change.
All 1,091 portals and websites obtained marks for
Multi Language, providing options for Malay and
English.
Although 826 portals and websites provided
facilities for comments or feedback, it was noted
that only 28.09% (232) responded to messages
sent anonymously. Every message sent should
haven been replied within three (3) working days.
594 portal/websites responded later than three
(3) days or did not respond at all.
The social media also acts as a platform to gain
participation from the public. Thus, it is also
important for agencies to update their social
media on the latest activities and information of
the agency. Only 26.67% obtained full marks in
this area.
Way Forward and Recommendations
a) Online services aid the public in terms of
efficiency, convenience, time and cost saving.
Increasing the number of online services will
definitely improve the public service delivery
system.
services. The penetration rate of cellular
phones in Malaysia in the first quarter was
121%. Providing such services, will bring the
Government closer to the people.
c) Portals and websites act as a medium to
disseminate information and online services
to public. Thus, all information on portals/
websites must be updated on a daily basis.
d)As a main gateway to the Malaysian
Government, MyGovernment Portal should
provide up-to-date information, especially
with regard to the list of Government portals
and websites. Each government agency is
responsible for updating their URLs and
ensure that it is accessible at all times.
e) The role of portals and websites is different.
Thus, agencies should identify themselves
clearly as either having portals or websites.
This is to ensure that services are made
available accordingly. Government portals
and websites must strive at providing the
same information and services to normal
citizens as well as to the disabled community.
Commitment in meeting the standards must
be given as portals/websites are meant to
be the platform of outreach to a greater
community.
f ) To ensure that the information provided in
the Government portals and the websites are
able to be utilised by all users, the language
used must be clear and easy to understand.
There should not be mixed languages nor
the usage of online translators especially for
Malay and English.
g)In engaging the public, feedback forms
and comments must be made available to
enable feedback and ideas from the public to
improve services.
h)Government agencies should utilise social
media as an alternative channel for provision
communication. Agencies must enable of
two-way communication and to encourage
active participation by public.
b) Mobile services or mobile application is ‘the
way of the future’ in delivering Government
JULY-DEC 2011 | INFO EG 11
TRANSFORMASI PENGURUSAN UNIVERSITI
MELALUI SISTEM MAKLUMAT BERSEPADU
UNIVERSITI (SMBU) Oleh : Universiti Pendidikan Sultan Idris (UPSI)
Sistem Maklumat Bersepadu Universiti (SMBU)
atau University Integrated Management System
(UIMS) ialah inovasi sistem yang dibangunkan
menggunakan kepakaran dalaman Universiti
Pendidikan
Sultan
Idris
(UPSI).
SMBU
mengintegrasikan semua modul pengurusan
kampus yang lengkap merangkumi beberapa
modul utama iaitu Sistem Portal Komuniti
(MyUPSI), Sistem Maklumat Kewangan (MyFIS),
Sistem Maklumat Akademik dan Rekod Pelajar
(MySIS), Sistem Maklumat Pentadbiran dan Sumber
Manusia (MyHRA) dan Sistem Pembelajaran
Elektronik (MyGURU2). SMBU memenuhi
keperluan pengurusan dan telah terbukti berjaya
meningkatkan kecekapan
organisasi sejak
dilaksanakan secara menyeluruh pada tahun 2008
hingga kini. Rajah 1.0 menerangkan modul-modul
yang terdapat di dalam SMBU.
SMBU merupakan sistem inovatif berasaskan web
yang menyepadukan pelbagai aplikasi dalam
satu platform yang komprehensif. Inovasi SMBU
bersifat unik dengan wujudnya ciri tersendiri iaitu
Integrated, Single Sign-on, dan Web Based (ISW).
Maklumat bersepadu (integrated) membenarkan
perkongsian data dan maklumat antara jabatan
serta pengguna. Penggunaan satu pengenalan
diri (single sign-on) bermakna pengguna hanya
memerlukan satu (1) pengenalan (ID) bagi
mencapai pelbagai aplikasi. SMBU beroperasi
berasaskan web (web based) menjangkaui
pengguna pada bila-bila masa di dalam atau luar
negara.
SMBU merupakan sistem bersepadu yang
komprehensif berteraskan integrasi pangkalan
data dan aplikasi yang menyokong pengajaran
dan pembelajaran dalam persekitaran universiti
merangkumi lima (5) komponen utama seperti
berikut:
a) MyUPSI Portal - Portal komuniti yang
merupakan gerbang maklumat utama
universiti bagi capaian kepada aplikasi
pembelajaran
dan
pengurusan
universiti iaitu MySIS, MyFIS, MyHRA
dan MyGURU2. Platform ini disediakan
untuk perlaksanaan perkongsian dan
hebahan maklumat korporat kepada
semua warga UPSI.
b)MySIS - Berfungsi
merekodkan
dan mengurus maklumat pelajar
UPSI bermula daripada proses
kemasukan, penjadualan kuliah,
kehadiran kuliah, rekod praktikum,
peperiksaan, pendaftaran kursus,
pendaftaran kolej, rekod tajaan,
sehingga pelajar bergraduat dan
rekodnya diarkibkan kepada Sistem
Alumni. Aplikasi ini menyediakan
maklumat pelajar yang komprehensif
Rajah 1.0 Modul-Modul Utama SMBU
Pengarah Pusat ICT sedang memberi penerangan
kepada YAB Menteri Besar Perak semasa Hari Kualiti
Perkhidmatan Awam Peringkat Negeri Perak
bagi membantu pengurusan pelajar melalui
maklumat yang tepat dan jitu, yang dikongsi
bersama Jabatan Bendahari , Perpustakaan,
Bahagian Hal Ehwal Pelajar, Alumni dan
Fakulti.
c) MyFIS – Sistem Maklumat Kewangan yang
berfungsi melicinkan pengurusan kewangan
universiti. MyFIS memenuhi keperluan
piawaian perakaunan dan pengauditan
yang ditetapkan serta memenuhi standard
Sistem Perakaunan Standard bagi Agensiagensi Kerajaan (SAGA). Sistem ini meliputi
pengurusan kewangan staf, pelajar, dan
pembekal, termasuk pengurusan aset
dan inventori universiti. Semua aplikasi
ini disepadukan dengan semua modul
utama SMBU. Sistem disokong dengan
ciri keselamatan transaksi kewangan
menggunakan
Digital Signature
dan
Certificate.
d) MyHRA - Berfungsi mengurus maklumat
kakitangan bermula dari proses permohonan
jawatan baru sehingga tamat perkhidmatan.
Membangun maklumat yang bersepadu dan
dikemas kini untuk perancangan sumber
manusia. Menyedia sistem yang terbuka
dan fleksibel serta terkini bagi memenuhi
keperluan semua pengguna.
Pengarah Pusat ICT sedang memberi penerangan
SMBU kepada Timbalan Perdana Menteri di Kuantan
Akademik dan Sistem Maklumat Pentadbiran
dan Sumber Manusia. MyGURU2 adalah
sebuah platform e-pembelajaran
yang
dinamik menawarkan pelbagai fungsi
pengajaran dan pembelajaran. Ia secara
langsung membolehkan pensyarah untuk
mencipta
sumber-sumber
pengajaran
sekaligus memuat naikkannya ke Internet
untuk capaian pelajar. Sistem ini juga pada
masa yang sama membenarkan pensyarah
memantau aktiviti pembelajaran pelajar.
Pembelajaran Berasaskan Hasil (OBE) adalah
kaedah pembelajaran berpusatkan pelajar
yang menilai pelajar berpandukan prestasi
yang dikenali sebagai Learning Outcomes
(LO). Modul ini telah diintegrasikan dengan
Sistem Pembelajaran Elektronik (MyGuru2)
untuk proses kemasukan data serta di
analisis oleh pihak akademik dan fakulti.
Melalui analisis yang dijalankan, pihak
universiti boleh menilai dan merencana hasil
pembelajaran dan Kemahiran Insaniah (KI)
yang telah ditentukan bagi setiap kursus
yang ditawarkan. Data berkaitan LO dan
KI ini juga boleh diintegrasikan dengan
Sistem Maklumat Pelajar di mana pensyarah
akan menilai pelajar bukan sahaja melalui
keputusan peperiksaan dan kerja kursus,
malah melalui elemen-elemen OBE yang
telah ditentukan.
e) MyGuru2- Sistem Pembelajaran Elektronik
yang disepadukan dengan Sistem Maklumat
INETMON: AN INTELLIGENT REAL TIME
NETWORK MONITORING SOLUTION
By : National Advanced IPv6 Centre, Universiti Sains Malaysia (USM)
The Real Time Distributed Network Monitoring
Platform (RTDNM) is based on the open
architecture and the rich client platform (RCP)
concept. The platform is designed to provide
a set of distributed monitoring elements and
application programming interfaces-API’s to do
real time distributed network monitoring analysis
efficiently and transparently and to minimise the
programming load and time by calling functions
and querying certain services from within the
platform itself to perform certain tasks. The
RTDNM platform will ensure a complete monitored
distributed network environment through:
a) Three (3) -tier distributed architecture
Traditional distributed network monitoring
applications have a limited view to the distributed
network. The 3-tier distributed architecture
will ensure the full coverage of the distributed
network by deploying the distributed monitoring
elements across the distributed network. These
elements will collect consolidated performance
report of the distributed network by covering the
end elements as well as the core network devices.
b) Distributed Passive Data Gathering
In a distributed network environment, data is
gathered by deploying the distributed monitoring
elements across the network to reduce the
bandwidth consumption and to balance the load
by pre-processing the distributed information
within each distributed monitoring element
passively. These distributed monitoring elements
will utilise the concept of the 3-tier monitoring
architecture by deploying monitoring elements
at the end hosts as well as the network devices
to ensure the full coverage of the network and
to overcome the limited view of the distributed
network.
c) Innovative Buffering Technique
Once the distributed data arrives from the
distributed network in higher speed than
capturing, it will cause memory buffer to get
full very fast and force incoming packets to be
dropped and loss. Thus, a high speed memory
buffering technique is required to accommodate
fast distributed network data capturing and
processing with minimal packet loss to avoid the
memory buffer full issue. The RTDNM supports
an innovative buffering technique to minimise
the real time packet capturing loss and system
overhead by reducing the calls between the kernel
level and the user level memory.
The monitoring functions within the platform
itself provide services towards real time passive
distributed network monitoring for slow or faulty
networks. The results will be as notifications to
the network administrator in case of outages via
email, or other alerts, that is to be configured
within the RTDNM platform. The monitoring core
services include:
a)Network Fault Detection and Identification
that continuously monitors the network
for any sign of failure and sends alerts
accordingly before the issue becomes more
severe;
b)
Network Bandwidth Monitoring that
continuously monitors the bandwidth usage
and sends alerts if the bandwidth exceeds
certain threshold that can be defined by the
user; and
c) Network worm detection that inspects each
single packet within the network traffic
looking for any sign of the worm trying to
penetrate or propagate within the network.
Default Windows Wifi drivers
cannot be used for Wireless
Monitoring
Dual Machine Config (prototype)
Virtual Windows (VMWare)
Wireless Monitoring for iNetMon
Any emerging real time distributed application
can use the RTDNM platform. The RTDNM
platform API’s are tailored to contribute towards
any real time passive distributed network
monitoring applications, thus easing the task of
developing such distributed network monitoring
applications. Examples of such distributed
enterprise applications include:
a)
A passive mode high end, real-time
distributed network-monitoring system;
b)An intelligent distributed real-time security
monitoring system;
c) A versatile and advanced GRID monitoring
system;
d)A distributed network assists management
system; and
e)A distributed fault detection and isolation
system.
In a real time distributed network monitoring
application, the 3-tier architecture helps in
distributing the processing load among the
different distributed monitoring elements. The
architecture consists of thin clients at the end
users that constantly monitor the traffic for threats
or other security breaches. The second tier is the
network monitoring segment which also reports
to the central monitoring server. The network
monitoring segment is in charge of observing
each single packet passing this particular network
segment passively without injecting extra traffic
to the network, pre-process the captured traffic
according to the application needs, and report
to the central monitoring server in case of any
kind of outages. Data gathering is carried out
by the distributed monitoring elements in real
time and passively. These distributed monitoring
elements will capture the distributed traffic, preprocess them and report alerts or warnings to
the monitoring application. The pre-processing is
open for customisations, and depends on the user
application requirements.
Hosts within each distributed sub-network
are grouped together by placing one or more
distributed monitoring element(s) within the
sub-network. A unique identifier identifies each
distributed monitoring element. Each subnetwork analytical results are kept in a repository
that is identified by the sub-network identifier
or processed in real time. In the case of real
time processing, the amount of traffic could be
enormous. As a result, the processing overhead
will increase accordingly. Therefore, a buffering
technique is needed to handle the traffic bursts,
and to support both the distributed network
monitoring architecture and the passive data
gathering and to avoid processing overhead
on the NIC driver, the RTDNM platform uses an
innovative buffering technique that can be seen as
a combination of dual circular memory buffering
and a ring based file buffering techniques to
handle network traffic with minimal packet loss.
The plug-in concept is used to enable scalability
within the RTDNM platform. The plug-in can be
seen as the functional modules to the platform.
Each plug-in need to be identified by it is own
manifest file. The plug-in manifest, so called
plugin.xml, shows different parameters that plugin developers require during the development
of any new plug-in to the RTDNM platform. An
extension point is the entry point for other plugins to offer services or contribute to the RTDNM
platform. The closest concept to the extension
point from the Java language is the interface. If
the extension point can be seen as an interface,
than the extension is the class that implements
that interface. The plug-in can both implement
extensions (offer services to other plug-ins) and
define extension points (request services from
other plug-ins). Extensions are declared using
a clear specification defined by an extension
point to an existing plug-in within the plugin.
xml manifest file. Developers can build their
own applications on existing platforms. Instead
of writing a complete application from scratch,
building on a platform makes the application
development and integration faster. Furthermore,
the RCP concept involves the introduction of a
wide range of techniques, including developing
pluggable and dynamic extensible systems,
using third-party code libraries, and packaging
applications for diverse environments. However,
RCP applications is most appropriate for large
applications where it makes sense to divide the
application into components as other developers
can contribute to the main application. As a
result, the RTDNM platform is an RCP application
that allows real time distributed monitoring
application developers to extend the functionality
or the capability of the whole platform by
allowing new plug-ins to extend existing features
or extending the available extension points. The
benefit of using plug-ins for function extension is
that updating one component within the RTDNM
platform can be done easily and dynamically
without refactoring the whole platform.
RTDNM have been awarded with 18 awards,
10 International and 8 National awards which
includes the first prize in National Innovation
Awards 2009 (NIA 09).
List of awards received are as follows:
2010
a) Gold Medal Award at Seoul International Invention
Fair (SIIF), Korea.
b) Silver Medal Award at Malaysia Technology Expo
(MTE), Kuala Lumpur.
2009
a) Silver Medal Award at International Trade Fair Ideas-Inventions New Product (IENA), Nuremberg,
Germany.
b) First place in Anugerah Inovasi Negara-The National
Innovation Award, Kuala Lumpur.
c) Gold Medal Award at International Exposition of
Research and Invention of Institutions of Higher
Learning (PECIPTA), Kuala Lumpur.
d) Gold Medal Award at Malaysia Technology Expo
(MTE), Kuala Lumpur.
As networks speed are increasing significantly,
and the emerging Internet applications become
more complex, we expect that the impact of the
RTDNM platform (in terms of efficiency and ease
of programming) will also increase. Furthermore,
as hardware becomes more accessible, the RTDNM
platform will allow the programmers to precisely
express their monitoring needs to the underlying
system, which will optimize the monitoring
INETMON - Profesor Sureswaran (second left) with the iNetmon team of researchers
showing off the medals received in recognition of their innovation
process in a more effective way. We are exploring
the possibility of extending the functionality of
the communication process in order to allow
the monitoring elements to communicate with
each other. This is to support the monitoring
applications that require certain information that
might exist in different networks. Adding anomaly
detection functionally to the default core is a
potential future area that we are looking at.
Finally, “traffic classification” is another RTDNM
extension that we are looking at. “Traffic
classification” will enable various applications to
accurately identify the network traffic associated
with different applications. Quality-of-Service
systems and intrusion detection systems are
examples of monitoring applications that can
utilize this concept.
MALAYSIA
MOBILE
TRAVEL GUIDE :
DISCOVER MALAYSIA
ON YOUR MOBILE
By : Tourism Malaysia
Malaysia Mobile Travel Guide Application is now
available on iPhones and Android Smartphones
using cutting-edge technology. Users of iPhones
and Android Smartphones can now download
TrulyAsia.TV and travel information onto their
devices with a mere tap of a button. These
applications are available for download by
travellers around the world.
Malaysia Mobile Travel Guide application offers
a wonderful guide to Malaysia with more than
a thousand places of interest, several travel
documentaries and many other features to make
your travel to Malaysia a truly memorable and
exciting experience. Some of the key features of
the mobile travel guide include:
a) Sights: Find unique and amazing attractions
in Malaysia and obtain descriptions, contact
information and maps.
b) Food: Look up restaurant recommendations
to get an insight into the variety of culinary
delights available around the country.
c) Shopping: Search for the perfect mall that has
shops catering to people of different tastes
and budgets.
d) Hotel: Pick a hotel from a large database
featuring information such as star ratings,
prices, contact numbers and maps.
e) Events: Information on all the major events
and festivals taking place in Malaysia
throughout the year.
f ) Homestay: Immerse in a truly Malaysian
lifestyle by finding a Homestay programme/
venue in any part of the country.
g)Nearby: The nearby feature uses the
geo-location capability of the iPhone to
recommend the nearest point of interest
depending on the category chosen.
h) Suggest (currently available only on Android
Smartphone) : Suggest a place to friends and
family. Travellers will be able to recommend
places of interest to fellow users of Android
Smartphone.
To date, TrulyAsia.TV has garnered two (2) awards
in recognition of its successful foray into the
extremely competitive mobile phone application
arena. These prestigious awards include:
a) GoMobile Best Mobile Content Application
2010 – iPhone & Android App; and
b) GoMobile Maxis Overall Application 2010
– iPhone & Android App (TrulyAsia.TV will
represent Malaysia at the Mobile Premier
Awards in Barcelona, Spain during the Mobile
World Congress 2011).
IPhone users
can download TrulyAsia.TV
application on to their iPhones, iPads and
iPod Touch via the App Store while Android
Smartphone’s customers can download the
application via Google Market. These applications
are using cutting edge technology to ensure
visitors to Malaysia are able to access its content
conveniently and on-the-go. With a rich mix of
multimedia content, users can choose to get a
glimpse of the many wondrous offerings in Malaysia
through pictures, audio recordings or entertaining
and educational video documentaries.
information you will need. The new applications
will also have location sensing data where you can
point the phones camera while having the live
feed open and it will show text with the building
and save the location of the building for future
use.
Smartphone customers will benefit greatly from
this application if they are planning a holiday to
Malaysia or if they are already in the country and
need a guide that is available to them at any time
of the day. Travellers can look forward to detailed
descriptions of sights and events, pertinent
contact information and state by state overviews.
Traveling to Malaysia has never been easier and
with the application readily available, visitors are
able to truly enjoy their visit, hassle-free.
The next generation of these applications is going
to be user generated contents, taking advantage
of the growing availability of data exchange
capabilities of mobile phones. One of the possible
features of the applications is the ability to keep
track of your personal inputs and to anticipate the
TOURISM - TrulyAsia.TV Malaysia Travel Guide
for iPhone
TOURISM - app screenshot for Android
TOURISM - TrulyAsia.TV
MALAYSIA TRUSTMARK
SEKTOR AWAM (MTSA)
Oleh : Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU)
Kerajaan telah memperkenalkan perkhidmatan
dalam talian semenjak eKerajaan mula
diperkenalkan. Walau bagaimanapun, adalah
diperhatikan bahawa penggunaan perkhidmatan
atas talian, khususnya ebayaran adalah masih
di tahap yang rendah. Pengguna lebih selesa
membuat pembayaran di kaunter atau secara
bersemuka berbanding dengan menggunakan
kemudahan perkhidmatan ebayaran.
Salah satu punca penggunaan ebayaran yang
rendah adalah kerana tahap kepercayaan atau
keyakinan terhadap perkhidmatan ini tidak begitu
tinggi. Sehubungan dengan itu, Kerajaan kini
telah memperkenalkan Malaysia Trustmark (MT)
bagi meningkatkan kepercayaan rakyat terhadap
perkhidmatan pembayaran online Kerajaan.
Apakah Trustmark?
Mengikut Wikipedia, trustmark adalah satu cap
Tadbir Urus MT
yang dianugerahkan kepada laman web komersial
untuk dipamerkan bagi meningkatkan keyakinan
pengguna. Takrif lain pula mengatakan trustmark
adalah satu cap yang menunjukkan maklumat
mereka adalah selamat.
Trustmark telah wujud di pelbagai negara seperti
berikut:
a) TrustUK – Great Britain (www.trustuk.org.uk);
b) L@belsite – France (www.labelsite.org);
c) Trusted Shops – German initiative (www.
trustedshops.de);
d) SureSeal Philippines;
e) Japan DMA – Japan (www.jadma.org);
f) North America – BBB Online;
g) Asia – Asia Pacific Trustmark Alliance (ATA);
h) Europe Online Confidence; dan
i) Global Trustmark Alliance – GTA.
Tadbir Urus MTSA
Tadbir Urus MTSA
MT terbahagi kepada dua (2), iaitu Malaysia
Trustmark Sektor Awam (MTSA) dan Malaysia
Trustmark Sektor Swasta (MTSS). MT diketuai
oleh Kementerian Perdagangan Antarabangsa
dan Industri (MITI). MAMPU telah dilantik sebagai
Operator dan Pengesah kepada MTSA manakala
CyberSecurity Malaysia (CSM) adalah Operator
dan Pengesah kepada MTSS.
Punca Kuasa MTSA
Punca kuasa bagi pelaksanaan MTSA adalah
berdasarkan keputusan Kabinet bertarikh 26
November 2010. Mesyuarat Jawatankuasa IT dan
Internet Kerajaan (JITIK) Bil 1 Tahun 2010 (5 Mac
2010) juga bersetuju dengan pelaksanaan MTSA
melalui RMK-10.
Skop MTSA meliputi semua laman web e-bayaran
bagi Kementerian, Jabatan Persekutuan, Kerajaan
Negeri, Badan Berkanun Persekutuan/Negeri dan
Pihak Berkuasa Tempatan. Semua agensi yang
mempunyai perkhidmatan e-bayaran boleh
memohon untuk ditauliahkan dengan MTSA
di mana permohonan boleh dibuat dengan
menghubungi pihak MAMPU. Satu (1) Penilaian
Kendiri (mtsa.mampu.gov.my) akan diberikan
kepada agensi sebagai saringan awal sebelum
memperoleh MTSA tersebut. Agensi yang berjaya
dengan cemerlang dalam Penilaian Kendiri ini
akan disusuli dengan audit keselamatan dan
ujian penembusan. Sekiranya tiada tindakan
pengukuhan yang perlu dilakukan selepas ujian
ini, maka proses pemeriksaan dokumen akan
dilakukan. Sekiranya semua syarat-syarat MTSA
telah dipatuhi, maka laman ebayaran agensi
tersebut akan dianugerahkan dengan MTSA.
Proses Mendapatkan MTSA
Agensi Kerajaan yang ingin mendapatkan MT
perlu melalui proses-proses yang telah ditetapkan
seperti berikut:
a)
b)
c)
d)
Permohonan oleh Agensi;
Penilaian Kendiri;
Audit Keselamatan/Ujian Penembusan; dan
Semakan Dokumen;
i. Laporan Insiden Keselamatan ICT
ii.Laporan Business Process Reengineering (BPR)
iii. Laporan Suruhanjaya Pencegahan Rasuah
Malaysia (SPRM)
iv. Laporan Aduan Biro Pengaduan Awam (BPA)
v. Laporan Kewangan
vi. Laporan Polis Diraja Malaysia (PDRM)
vii. Laporan Ketua Audit Negara
Bagi tahun 2011, sebanyak tiga (3) agensi perintis
telah dipilih dan telah dianugerahkan dengan
MTSA iaitu:
a) MAMPU (MyGovXchange);
b) Jabatan Imigresen Malaysia (Pembaharuan
Pasport Online); dan
c) Jabatan Pendaftaran Negara (Penggantian
MyKAD Online).
Sebanyak lapan (8) lagi agensi di bawah projek
perluasan MTSA sedang diaudit dan dijangka akan
ditauliahkan pada 2012 seperti di dalam Jadual 1
di bawah.
BIL
1
2
3
4
5
6
AGENSI
Lembaga Hasil Dalam Negeri
(LHDN)
Perbadanan Tabung Pendidikan
Tinggi Nasional (PTPTN)
Kementerian Pengangkutan
Malaysia (MOT)
Pejabat Tanah dan Galian
Negeri Sembilan (PTGNS)
Majlis Perbandaran Nilai
(MPNilai)
Majlis Bandaraya Petaling Jaya
(MBPJ)
7
Majlis Perbandaran Subang
Jaya (MPSJ)
8
Majlis Daerah Kuala Selangor
(MDKS)
PERKHIDMATAN e-PEMBAYARAN YANG TELAH MENERIMA MT
eBayaran LHDN
(Bayaran Cukai Pendapatan)
eSSPN (Simpanan SSPN)
eFES (Bayaran Balik Pinjaman)
eDSL
(Bayaran Fi Lesen Perkapalan)
Bayaran Cukai Tanah secara Online
(Bayaran Cukai Tanah)
eBayaran
(Cukai Taksiran, Kompaun Kenderaan/Pelbagai dan Sewaan Lesen, contoh pasar gerai)
ePay@MBPJ
(Bayaran Cukai Taksiran, Kompaun, Pembaharuan Lesen, Tempahan, Sewaan, Bil Pelbagai
dan Cagaran)
My@MPSJ
(Bayaran Cukai Taksiran, Kompaun, Pembaharuan Lesen, Tempahan Gelanggang, Sewaan,
Bil Air - Meter Air MPSJ, Bil Pelbagai dan Cagaran)
Cukai Taksiran (FPX / Kad Kredit Online)
(Bayaran Cukai Taksiran)
Jadual 1: Senarai Agensi di Bawah Projek Perluasan MTSA
Way Forward
MAMPU sebagai Operator dan Pengesah
berhasrat untuk mentauliahkan sehingga 50%
daripada aplikasi e-pembayaran pada 2012 dan
100% menjelang 2015. Dengan pelaksanaan
ini, hasrat Kerajaan agar perkhidmatan menjadi
zero face-to face akan terlaksana. MAMPU juga
perlu menjadi ahli gabungan kepada Asia Pacific
Trustmark Alliance (ATA) bagi memperkukuh dan
memantapkan lagi MTSA.
PENGEMASKINIAN LAMAN WEB/
PORTAL AGENSI KERAJAAN
Oleh : Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU)
Laman web/portal merupakan salah satu platform
penting bagi Kerajaan untuk menyalurkan
maklumat dan perkhidmatan kepada rakyat.
Ianya menjadi alat perantaraan untuk Kerajaan
berinteraksi dengan rakyat. Bagi memastikan
kandungan
laman
web/portal
sentiasa
berinformasi dan dikemas kini, Mesyuarat Panel
Pemantauan Penyampaian Perkhidmatan (Panel
3P) Bilangan 3 Tahun 2011 pada 15 Mac 2011
telah memutuskan supaya MAMPU mengadakan
pemantauan terhadap status pengemaskinian
laman web/portal agensi Kerajaan secara
mingguan.
Sehingga kini, MAMPU telah melaksanakan 40 siri
pemantauan laman web/portal agensi Kerajaan
secara mingguan iaitu dari 7 Mac hingga 17
Disember 2011. Pemantauan adalah berdasarkan
kepada tujuh (7) kriteria yang telah dikenal pasti
iaitu berita/aktiviti terkini, pengumuman, tender/
sebut harga/jawatan kosong, keratan/kenyataan
akhbar, poster/banner, statistik (pencapaian
Piagam Pelanggan dan bilangan transaksi
perkhidmatan online) dan maklumat anggota
pentadbiran dan pengurusan atasan.
Sejumlah 842 laman web/portal agensi Kerajaan
telah dipantau meliputi 25 Kementerian, 192
Jabatan Persekutuan, 13 Pejabat Setiausaha
Kerajaan Negeri (PSUK), 480 Jabatan Negeri dan
132 Pihak Berkuasa Tempatan (PBT).
Hasil pemantauan terhadap pengemaskinian
laman web/portal agensi Kerajaan bagi tempoh
bermula Mac sehingga 17 Disember 2011
ditunjukkan dalam Jadual 1 di bawah. Daripada
jadual tersebut, didapati peratus laman web/
portal yang dikemas kini oleh agensi Kerajaan
semakin meningkat setiap bulan.
Bil.
Tempoh Pemantauan
Bilangan Laman Web/ Portal Dikemas Kini
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Mac 2011
April 2011
Mei 2011
Jun 2011
Julai 2011
Ogos 2011
September 2011
Oktober 2011
November 2011
Disember 2011
184 (23%)
328 (40%)
445 (55%)
543 (67%)
509 (62%)
529 (65%)
555 (68%)
595 (75%)
645 (80%)
637 (78.6%)
Jadual 1: Hasil Pemantauan Terhadap Pengemaskinian Laman Web/Portal Agensi Kerajaan
* Data berdasarkan status pengemaskinian pada minggu terakhir setiap bulan kecuali bulan
Disember 2011 (13-17 Disember 2011)
Rajah 1 pula menunjukkan status keseluruhan
pengemaskinian laman web/portal secara
mingguan. Daripada rajah tersebut, didapati
tahap pengemaskinian laman web/portal
agensi Kerajaan telah semakin meningkat. Ini
menunjukkan agensi Kerajaan telah semakin
“familiar” dan mengambil berat akan laman web/
portal agensi masing-masing. Didapati juga
bilangan laman web/portal yang tidak dikemas
kini semakin berkurangan pada setiap minggu.
700
600
Bil. Laman Web
500
442
481
516 529 511 511 526
555
497
537
577
596
568
594
614 620
645 637 632
400
300
380
337
302
200
283
303 306 289
309
263
273
236
246
197
222
202 191
100
13-17/12
5-10/12
29-30/11
21-25/11
14-18/11
9-12/11
1-4/11
24-28/10
17-21/10
10-14/10
3-7/10
26-30/9
19-23/9
12-16/9
5-9/9
22-26/8
15-19/8
8-12/8
1-5/8
0
165 173 175
Tempoh Pemantauan
Kemaskini
Tidak Kemaskini
Rajah 1 : Status Keseluruhan Pengemaskinian Laman Web/Portal Secara Mingguan
Jabatan Perdana Menteri
Kem. Belia Dan Sukan
Kem. Dalam Negeri
Kem. Kemajuan Luar Bandar Dan Wilayah
Kem. Kesihatan
Kem. Kewangan Malaysia
Kem. Luar Negeri
Kem. Pelajaran
Kem. Pelancongan
Kem. Pembangunan Wanita, Keluarga Dan …
Kem. Penerangan, Komunikasi dan …
Kem. Perdagangan Antarabangsa Dan …
Kem. Perdagangan Dalam Negeri, Koperasi …
Kem. Pertahanan
Kem. Pertanian Dan Industri Asas Tani
Kem. Sains, Teknologi Dan Inovasi
Kem. Sumber Asli Dan Alam Sekitar
Kem. Sumber Manusia
Kem. Tenaga, Teknologi Hijau Dan Air
Kem. Wilayah Persekutuan dan …
Kem. Pengajian Tinggi
Kem. Pengangkutan
Kem. Perumahan Dan Kerajaan Tempatan
Kem. Kerja Raya
Kem. Perusahaan Perladangan Dan Komoditi
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
95.7%
91.7%
87.5%
75.0%
66.7%
10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%
Rajah 2: Kedudukan Pengemaskinian Laman Web/Portal Kementerian dan Agensi Di bawahnya Bagi Tempoh 13 hingga 17 Disember 2011
Hasil pemantauan terkini pada 13 hingga 17
Disember 2011 menunjukkan:
tidak dikemas kini;
(iii)Sebanyak 182 (96.81%) laman web/
portal Jabatan Persekutuan dikemas kini
manakala 6 (3.19%) tidak dikemas kini;
a) Bilangan laman web/portal agensi Kerajaan
yang boleh dicapai adalah sebanyak 807.
Sebanyak 632 (78.31%) laman web/portal
telah dikemas kini manakala bilangan laman
web/portal yang tidak dikemas kini adalah
sebanyak 175 (21.69%) meliputi pecahan
seperti berikut:
(i) 100 % laman web/portal Kementerian
adalah
dikemas kini seperti yang
ditunjukkan dalam Rajah 2;
(ii) Sebanyak 12 (92.31%) laman web/portal
PSUK dikemas kini manakala 1 (7.69%)
(iv) Sebanyak 336 (74.34%) laman web/portal
Jabatan Negeri dikemas kini manakala
116 (25.66%) tidak dikemas kini; dan
(v) Sebanyak 77 (59.69%) laman web/portal
PBT dikemas kini manakala 52 (40.31%)
tidak dikemas kini.
Berdasarkan perkara-perkara yang dipantau,
maklumat-maklumat utama yang tidak dikemas
kini bagi tempoh pemantauan 13 hingga 17
Pengumuman
Poster,
Banner
Sebut Harga,
Tender, Jawatan
Kosong
Keratan
Akhbar
Maklumat
Anggota
Pentadbiran
dan
Pengurusan
Atasan
0
0
0
0
0
0
4
0
0
0
0
1
0
PSUK Negeri
2
0
0
0
0
0
0
Jabatan
Negeri
30
55
33
8
9
5
6
Pihak
Berkuasa
Tempatan
42
4
1
3
1
2
0
JUMLAH
79
59
34
11
10
8
6
Kategori/
Agensi
Berita,
Aktiviti
Terkini
Statistik
Kementerian
1
Jabatan
Persekutuan
Jadual 2: Maklumat-maklumat Utama yang Tidak Dikemas Kini di Laman Web/Portal Agensi Kerajaan
Disember 2011 adalah berkaitan dengan berita/
aktiviti terkini, statistik dan pengumuman seperti
yang ditunjukkan di dalam Jadual 2 di bawah.
Bagi memastikan laman web/portal agensi
Kerajaan sentiasa menyalurkan maklumat yang
terkini kepada rakyat, pengemaskinian laman web/
portal akan dijadikan salah satu Key Performance
Indicator (KPI) bagi semua Ketua-ketua Setiausaha
Kementerian dan Ketua-ketua Jabatan mulai
tahun 2012. Status pengemaskinian laman web/
portal juga telah dijadikan kriteria penilaian dalam
Sistem Star Rating (SSR) dan Malaysia Government
Portals and Websites Assessment (MGPWA)
bermula tahun 2011. Untuk mencapai tahap
pengemaskinian 100%, semua Kementerian dan
PSUK perlu memantau laman web/portal semua
agensi di bawahnya dan semua agensi Kerajaan
adalah bertanggungjawab untuk mengemas kini
laman web/portal masing-masing secara harian.
Adalah diharapkan amalan mengemas kini laman
web agensi Kerajaan akan menjadi budaya semua
agensi Kerajaan menjelang tahun 2012.
Contoh Laman Web Institut Penyelidikan Hidraulik Kebangsaan Malaysia yang Sentiasa Dikemas Kini
Jabatan Perdana Menteri

Buletin Info EG Vol. 2/2011

Transcription

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