- Playbooks

Professional & Training
Services Reseller Playbook
SUMMER/FALL 2016
GREG RICHEY
Director Professional
& Training Services
Technology is changing both the
nature of professional services and
how those services are delivered.
The IT industry is constantly innovating
and changing course. In order to
thrive, channel partners must be able
to differentiate their offerings, deliver
more value to their clients and maximize profitability.
Ingram Micro Professional & Training
Services continues to expand our
services and training programs to
help empower your business to stay
a step ahead of the trends and technologies and to help your business
expand your portfolio, extend reach
and increase profitability. Some of
these efforts are highlighted right.
CONTENTS
PROFESSIONAL SERVICES
4Overview
6
Data Centers Under Stress
8
Expert Services
11
Challenges to an Optimized
Data Center
12
Deployment Services
14
Ingram Micro Link
16
Preferred Provider Directory
18
Preferred Services
22
5 Ways to Keep Up With
Changing Data Center
Requirements
24
3rd Party Services 25
Solution Success Books
TRAINING
26Overview
27
Partner Training Network
28
Courses for Key Technologies
29
Global Website
30
Flexible Training Modalities
31
Training You Can Trust
32
IBM Training
35
HPE Training
34
Juniper & Citrix Training
RESOURCE LIBRARY
36
Cisco Training
Professional & Training
Services Websites
38
VMware Training
40
Veeam & Acronis Training
41
Microsoft Training
42
University of Phoenix Courses
43
Training Portfolio
44
Flexible Integrated Training (FIT)
45
FIT On-Demand Videos
We appreciate your continued trust
and choosing Ingram Micro as your
technology partner. As always, please
let us know how we can help you
Realize the Promise of Technology™.
Data Sheets
Playbooks & Success Books
QUICK LINK
NEW IN THIS ISSUE
DATA CENTERS
UNDER STRESS, PG.6
Lay the groundwork for a
next-generation data center that
supports business innovation and
efficiency.
IBM COGNOS
ANALYTICS 11, PG.32
Make better, smarter business
decisions confidently with powerful
IBM Cognos Analytics 11 training.
PREFERRED PROVIDER
DIRECTORY, PG.16
Expand your services portfolio by
leveraging the expertise of IM Link
Preferred providers.
VMWARE VIRTUALIZATION
TRAINING, PG.38
Up level your skill in designing,
installing, and managing VMware
vSphere 6 environments.
STORAGE INFRASTRUCTURE
ASSESSMENT, PG.19
Empower technology decision
makers with a detailed view of
their storage infrastructure.
UNIVERSITY OF
PHOENIX, PG.42
Learn about our new educational
program designed to assist
emerging partners to grow and
expand their business.
SOLUTIONS SUCCESS
BOOKS, PG.25
Add value to your solutions practice with professional services,
pre-sales technical support and
certification training.
FIT ON-DEMAND
VIDEOS, PG.45
For a limited time, access key
on-demand IBM training to learn
at your own pace.
CONTACT US
PHONE
(800) 456-8000 ext. 76094
PROFESSIONAL SERVICES
[email protected]
LINK DISPATCH
(800) 235-4128
[email protected]
www.ingrammicrolink.com
TRAINING
[email protected]
www.ingrammicrotraining.com
PROFESSIONAL SERVICES
Overview
DELIVER THE COMPLETE SOLUTION
TRUST INGRAM MICRO TO EXPAND AND EXTEND YOUR BUSINESS
For as long as there’s been an IT channel,
there’s been a premium placed on professional
services. The work of designing, configuring,
implementing and supporting business
technology hardware, software and cloud
systems is the classic “V” in the value-add
proposition that VARs have brought to the
market for decades.
As hardware and software products become
increasingly commoditized and margins for
purely transactional sales models grow thin,
it’s professional services that have become the
driver of sales cycles and the profit engine
of the channel.
Few IT solution providers need to be sold on
the merits of professional services. Most
understand the value for their clients comes
from the combination of technical skills and
business acumen.
The challenge for partners isn’t the why, but
the how. Professional services are dependent
on human resources. They require qualified,
certified, experienced administrators,
technicians, system analysts and engineers.
These kinds of professionals can be difficult
to recruit and expensive to retain.
That leaves many solution providers on the
outside of professional services looking in.
That’s where Ingram Micro can help.
Every Ingram Micro partner has access to one
of the industry’s deepest professional services
benches to help them plan, implement, deploy,
manage and support your client’s IT projects.
We give trusted expert help at every stage of an
engagement.
CLICK TO
LEARN MORE !
Deployment Services
Ingram Micro Deployment Services provides
cost-effective, on-demand teams of qualified
experts to help augment your staff for regional
and multi-site projects such as installing
payment terminals, digital signage, cabling or
site surveys.
Expert Services
Ingram Micro led Expert Services can be
delivered both locally and remotely. We provide
everything needed to deliver valuable planning
and implementation services for vendor-specific
technologies across an array of verticals.
3rd Party Services
Preferred Services
Ingram Micro 3rd Party Services bring together
services capabilities in specialized areas such
as IT asset disposition, IT staffing, remote
systems administration and vendor-agnostic
warranty services.
Ingram Micro Preferred Services link vendor
products and a host of services in SKU-assigned
bundles that let you offer popular solution sets
with a known price and a set degree of services.
Know More. Make More. Sell More.
While our partners have traditionally known Ingram Micro for our Procurement & Logistics
capabilities, Ingram Micro Professional & Training Services enables our partners to effectively deliver
value to their clients throughout the entire technology lifecycle. We offer opportunities for solution
providers to evaluate, discover, deploy, service and support new solutions as part of your team or
as an independent partner.
PROFESSIONAL SERVICES
Article
DATA CENTERS UNDER STRESS
In today’s IT landscape, data centers play a vital
role in housing a company’s IT infrastructure.
They enable organizations to leverage state of
the art infrastructure and cutting-edge technology
to support critical IT needs like OS applications,
compute, storage, network and facilities. The
data center must be agile and efficient to support
business growth. New technologies like IoT, big
data, mobile devices and globalization of our
workplaces are also adding to the complexity.
But is the current infrastructure prepared to
handle the demands of a modern business?
Most likely that answer is no. The hard reality
is that many data center operators are facing
an aging infrastructure that needs increasing
amounts of maintenance.
According to research done by IDC, the
average data center is nine years old and about
84% face issues with power, cooling and
space capacity as well as network uptime. The
resulting impact on businesses includes delays
in application load times, disruptions in customer
service, security risks and unplanned budget
expenditures.
Given the threat to their operations, many
decision-makers need to consider initiating
their refresh initiatives sooner rather than later.
The risks of not upgrading and optimizing data
centers can be significant for businesses. And
at the same time, partially upgrading can also
prevent organizations from taking advantage of
the latest technologies and security capabilities.
The Emergence of a “Software-Defined” Data Center
A data center optimization strategy is critical for IT organizations to stay competitive in today’s global
marketplace. IT managers must take a thoughtful approach to optimization to get the most from
their investments while preparing their business for the next level of data center innovation.
Approaches such as software-defined data center (SDDC), also known as a software-defined
infrastructure (SDI), enable data centers to become agile and cost-effective across compute, storage
and network resources through automation and orchestration as well as decoupled hardware and
software. They can also take the gains of cloud computing to the next level, increasing agility and
providing faster time-to-value through rapid provisioning, improved efficiency and reliability via
virtualization and increased energy efficiencies through orchestrated power management.
The latest data center infrastructure technology addresses these issues by delivering better performance, reducing energy consumption, lowering operation and maintenance costs and providing
advanced security measures to defend against the latest threats. In addition, new technology builds
flexibility and agility into your clients’ IT services so they can capitalize on new opportunities.
The right time to move to an SDDC may be years away for many organizations,
but for many it will come sooner than their preparations allow for. By 2020,
Gartner predicts the programmatic capabilities of an SDDC will be considered
a requirement for 75 percent of Global 2000 enterprises that seek to implement
a DevOps approach or hybrid cloud model.
Building Your Data Center Solutions Practice
Click to enlarge
The worldwide software-defined data center market will nearly quadruple in size to reach an estimated
value of $77.18 billion in 2020 at an estimated CAGR of 28.8%, according to a new report from
Markets and Markets. Ingram Micro reseller partners are positioned to deliver the value their clients
are looking for.
MULTI-VENDOR OFFERINGS
Most organizations are aware of the dangers of “vendor lock-in”. As an Ingram Micro
reseller, you have access to a variety of vendors to help your clients build the most
complete solution to fit their needs.
PRE-SALES TECHNICAL SUPPORT
During the sales engagement and pre-sales processes of the technology lifecycle, our
Technical Solution Engineers are here to provide expertise across the broadest technology
solution offering in the industry.
PROFESSIONAL & TRAINING SERVICES
As a reseller and service provider, you’ll be able to pack more value into any solution
purchase by packaging professional and training services with it. Leveraging the
capabilities of our experts, you can evaluate, discover, deploy, service and support
data center solutions as part of your team or as an independent partner.
INGRAM MICRO SOLUTION CENTER
Our solution center, located in Buffalo, NY, is a state-of-the-art demonstration and
education facility designed to address the needs of IT solution providers who sell
advanced technologies into SMB, enterprise and vertical markets. The Solution Center
provides proof-of-concept capabilities, live solution demonstrations and exposure to
new technologies.
Enter the data center solutions practice with confidence with Ingram Micro by your side.
For more information contact us at (800) 456-8000 ext. 76094 or [email protected].
PROFESSIONAL SERVICES
Expert Services
GAIN A COMPETITIVE EDGE
WITH EXPERT SERVICES
CIOs are facing many new challenges including
increased security concerns and user demands
for collaboration and mobility. The expectation
of “always on” resources and immediate
response times coupled with shrinking staff and
budgets has created an ideal environment for
the experienced service provider to become an
indispensable partner to their clients.
Maintaining the skill sets and resources to
respond quickly and effectively can be a
challenge. Ingram Micro Expert Services were
developed to help empower and expand your
services and expertise your clients require. We
provide everything needed to deliver valuable
planning services.
• Quickly
respond to client needs without
investing in permanent resources
• Ingram Micro led Expert Services can be
delivered both locally and remotely
• Providing actionable data helps clients make
better decisions and builds loyalty
• Win new clients by uncovering hidden issues
not discovered by your competition
• Grow business and drive higher margins with
a broader range of professional services
I had the pleasure of working with the Expert Services team to help solve
a network security issue for my client, a global real estate services firm.
We engaged Ingram Micro to round out areas of our security assessment that
we could not do ourselves – specifically IP scanning, vulnerability testing and
social/ethical hacking. The results of the engagement were well received by
the client’s CIO and IT team compared to the previous findings by their 8-year
incumbent provider. The Expert Services team is very responsive, respectful
and above all superb at what they provide.“
~ P.M., Director of Operations,
East Coast Solutions Provider
EXPERT PLANNING SERVICES
Our Planning Services are designed to improve and optimize your customer's existing IT
environment, identify critical issues and map them to potential solutions as well as plan
for upgrades and upcoming deployments
Wireless
Network Assessment
RF interference and radio frequency issues are
identified to develop a detailed plan that provides
a wireless architecture that provides the optimal
coverage, signal strength and throughput.
Web Vulnerability
Assessment
Assists in identifying critical security weaknesses that a cyber-attacker could exploit and
provides recommendations for remediation.
FirePOWER Network
Threat Assessments
Upgrade classic IPS to FirePOWER to address
modern security threats and gaps. Assessments validate proof of value for your clients.
Penetration Test
Assessment
Assess if a network system is vulnerable to
attack, if the defenses are sufficient and which
defenses (if any) could be compromised.
Social Engineering
Test Assessment
Identify the potential holes in the “human
network” to prevent breaches and strengthen
the company’s security and compliance posture.
FirePOWER Endpoint
Threat Assessment
Provide critical data on advanced malware
threats within the environment among a sample
of end user devices. Helps identify and validate
Proof of Value for Cisco’s Advanced Malware
Protection (AMP) for Endpoints.
HOW OUTSOURCING PROFESSIONAL
SERVICES HELPS BUSINESSES
Cost
Savings
Quality
Improvement
Speed Time
to Market
Access to
Technical Skills
Ready to Talk to One of our Professionals?
(800) 456-8000 ext. 76094
[email protected]
Financial
Flexibility
PROFESSIONAL SERVICES
Expert Services
Virtualization
Health Check
Helps optimize the virtualization environment for
performance, scaling and manageability as well
as use it as a road map to move them into a
cloud computing environment.
Voice & Video
Readiness Assessment
Determine if your customers’ networks are
ready to support real-time traffic and Quality
of Service (QoS) levels needed for voice and
video applications.
SoftLayer Cloud
Migration
Migrate complex workload environments to
IBM SoftLayer with added simplicity and agility.
Real-time replication maintains business
productivity with little to no downtime.
Michael Bianchino
Michael joined
the Ingram Micro
Professional
Services team in December 2014
as a Senior Tech Svs IT Architect
supporting security ethical hacking
and 802.11 wireless services
projects. He brings over 30 years
of experience in Data Center, data
and 802.11 wireless networking in
technical and technical pre-sales
support roles covering all sectors/
verticals. Michael was previously
a System Engineer at Fortinet/
Meru Networks.
Virtualization Planning
& Design Framework
Helps organizations develop a comprehensive
strategy and lay the foundation for a successful
virtualization infrastructure.
Infrastructure
Assessment
Allows you to help your customers improve
the reliability, scalability, performance and
optimization of their IT environment, while
simultaneously aligning the solutions you
provide to them.
3PAR Storage Installation
& Startup Service
Ensure proper installation of your clients’ HP
3PAR StoreServ 8000 storage solution through
service planning & coordination, service
deployment, installation verification testing
and customer orientation.
Camille Khoury
Camille brings 15
years of data center
solutions experience
with an emphasis on storage to
the Professional Services team.
Prior to joining Ingram Micro
in 2015, he worked for a large
Reseller focused both on the
public and private sectors across
many verticals and was effective
in influencing the end results for
many of the opportunities he
touched. CamilIe is HP 3PAR
installation Service ONE Ready
and VMware VCP 6 certified.
CHALLENGES TO AN
OPTIMIZED DATA CENTER
NEW TECHNOLOGIES ARE
DRIVING COMPLEXITY
Big Data
Mobile Devices
WASTES time
money & resources
Globalization
INHIBITS growth
and innovation
BUSINESS REQUIRES
NEW SERVICES
By 2020, IT departments will need to manage:
10X
MORE
SERVERS
50X
MORE
DATA
75X
MORE
FILES
1.5X
MORE
IT PERSONNEL
PROFESSIONAL SERVICES
Deployment Services
DEPLOYMENT SERVICES
SERVICING LOCATIONS NATIONWIDE —ON-TIME AND ON BUDGET.
Ingram Micro Deployment Services provides our partner resellers a solution to their customers’
most challenging problems – the lack of cost-effective, on-demand resources for national or regional
rollouts projects – including cabling, site surveys, digital signage and payment terminals.
Using our nationwide network of technicians across the USA and Canada, we can help respond
to your customer’s project requirements regardless of skill set, location, platform, manufacturer or
industry. We can provide a scalable, rapidly deployable workforce at multiple locations with a single
point of contact for project management. We’ll assemble a qualified team of experts to fit your
project requirements and timeline to ensure the highest level of execution and support services.
CLICK TO
LEARN MORE !
CREATING TECHNOLOGY ROLLOUT SUCCESSES
Point of Sale
Servers
IP-Based Telephones
POS Terminal Installation
Helps Retailer Meet
New EMV Requirements
Banking Client Saves
with Infrastructure
Support Services
Deployment Services Helps
Regional Reseller Extend
Their Geographic Reach
Over 1M Devices Deployed at More Than 250,000 Sites!
Point-of-Sale
Systems
Wireless Systems
including WiFi Hotspots
Software Migrations
Computers &
Computer Systems
Digital Signage &
Menu Boards
We were able to install an EMV
solution for our client – payment
terminal swap-out, server and router
installation and cabling – at 60
locations. Deployment Services
impressed me on all levels and
we'll use them again for our next
project.”
~ B.W.- Vice President,
Ingram Micro Reseller
Security Cameras
& DVRs
Site Surveys
Self-Service Kiosks
Data & Electrical
Cabling
• Dedicated
Project Management Office (PMO)
provides a Project Manager as a single point
of contact for each project
• Technicians are experienced and certified
to perform all on-site tasks
• Daily online reporting on a site-by-site basis
complete with digital site photos keeps you
up-to-date on project status
• Project overview with metrics validates both
ROI and overall rollout success
• Fixed-cost pricing structure, per site or per
device, provides a firm budget and eliminates
overages
S ACROSS THE NATION
Menu Boards
Surveillance Systems
Digital Signage
Lighted Menu Boards Help
Quick Serve Restaurants
Attact New Patrons
Modern Surveillance System
Helps Retailer Improve
Business Operations
Digital Signage Installation
Improves Patient Experience
for Healthcare Provider
PROFESSIONAL SERVICES
Ingram Micro Link
INGRAM MICRO LINK
YOUR ONLINE CONNECTION TO PROFESSIONAL SERVICES
Ingram Micro Professional Services can facilitate
networking and solution execution via Ingram
Micro Link - an online portal of service
professionals, engineers and technicians that
can be used to plan, implement, manage and
support IT products and solutions with both
onsite and remote services.
Via Link, solution providers can expand their
services portfolio by leveraging the expertise of
other partners and vendor technical resources
while continuing to manage the relationship
with the customer.
MAKE THE MOST OF
YOUR LINK MEMBERSHIP
Promote your company's
services and become more
successful developing
profitable relationships with
other Link members.
• Provides
a managed platform with
dispatch and branding capabilities
• Expand your technical competency,
extend geographic reach and increase
profitability
• Leverage the expertise of top-tier solution
providers
• Ingram Micro manages the financial
transaction
• Test new verticals without the permanent
burden of expensive talent
• Quality assurance and managed SLAs
CLICK TO
LEARN MORE !
MEMBERSHIP HAS BENEFITS
MARKETING OPPORTUNITIES FOR INGRAM MICRO LINK MEMBERS
CLICK TO
LEARN MORE !
Membership in Link allows you to assess the demand, create a winning solution and build expertise
according to your road map and customer requirements. Many reseller partners have had some amazing
successes leveraging the expertise of their Link membership while others continue to ask how they can
drive additional business their way. To answer these questions, we have put together a Link Membership
Playbook to help guide you through some easy steps to make you more successful in developing and
strengthening profitable relationships with other Link members.
MEMBERSHIP
LEVEL
SUBMIT
SERVICE
REQUESTS
RECEIVE
SERVICE
REQUESTS
DELIVER
WHITE LABEL MARKET TO ENHANCED
PREFERRED MARKETING OTHER LINK MARKETING
PROGRAMS
SERVICES
OPPS
MEMBERS
PREFERRED MEMBER
SELECT MEMBER
EXPRESS MEMBER
ENHANCED MARKETING OPPORTUNITIES
PLAYBOOKS
• Article Contributor
• Banner Ads
• Success Stories
• Custom Books
MEMBER NEWSLETTER
• Article Contributor
• Member Spotlight
• Banner Ads
LINK WEBSITE
• Featured Solution
Partners
• Blog Contributor
• Banner Ads with
Link-Backs
PRINT MARKETING
• Direct Mail Postcards
• Brochures, Data Sheets
SALES ENABLEMENT
• Preferred Provider Line Card
• White Label Data Sheets
• Pre-Recorded Trainings
EMAIL MARKETING
• Emails with Your
Custom Messaging
Details can be found in the Link Membership Playbook above.
PROFESSIONAL SERVICES
Link Preferred Provider Directory
LINK PREFERRED PROVIDER DIRECTORY
IM Link offers online access to a wide range of service professionals, engineers and technicians
that can be used to plan, implement, manage and support the unique needs of your clients. Your
Link membership allows you to assess demand, create a winning solution and build your expertise
according to your road map and customer requirements.
These Link Preferred Providers offer unique expertise that you can leverage to expand your services
portfolio and to pack added-value into your clients’ technology purchases. Learn more about their
offerings on the IM Link portal.
New Link Preferred Providers are updated frequently. For a complete listing of providers, view
our Preferred Provider Line Card.
CLICK TO
LEARN MORE !
Greeley, ON Canada
Houston, TX
MORE INFO
MORE INFO
Hunt Valley, MD
Springfield, VA
MORE INFO
MORE INFO
Erlanger, KY
Irvine, CA
MORE INFO
MORE INFO
Willowbrook, IL
Piscataway, NJ
MORE INFO
MORE INFO
Montreal, QB Canada
Lake Forest, CA
MORE INFO
MORE INFO
Damascus, OR
Cincinnati, OH
MORE INFO
MORE INFO
Winston-Salem, NC
Grand Rapids, MI
MORE INFO
MORE INFO
El Segundo, CA
Annapolis Junction, MD
MORE INFO
MORE INFO
Evanston, IL
Naperville, IL
MORE INFO
MORE INFO
Charlotte, NC
Stoughton, MA
MORE INFO
MORE INFO
Toronto, ON Canada
Dallas, TX
MORE INFO
MORE INFO
Glen Burnie, MD
MORE INFO
PROFESSIONAL SERVICES
Preferred Services
PREFERRED SERVICES
In partnership with our vendors and Ingram Micro Link Preferred Service providers, we have
made it easy to bundle services with hardware and software sales through pre-defined
services. Each service has been assigned a SKU which can be offered to customers with a
known price and degree of service. Custom SOWs also available — contact us for details.
NetScaler
Deployment Service
Use NetScaler Gateway with XenDesktop
for granular, application level control while
empowering users with a consistent user
experience across any device. Ensures availability,
security, performance and scalability of the VDI
solution.
VCE Deployment &
Implementation Service
Provides the planning, design and onsite
deployment for VCE Vblock™ 100 or 200.
Partners can help align scalability, flexibility and
cost savings into operational objectives.
Isilon
Deployment Service
Make it easy and affordable to deploy, migrate
and scale your customer’s EMC Isilon system.
Provides knowledge and best practices to
accelerate technology adoption and IT team
ramp-up.
VNX
Deployment Service
Provides support from the initial equipment
racking and cabling through network configuration and final documentation of VNX system
hardware, storage and file sharing protocols.
VNX Software
Deployment Service
Implementation services for EMC’s storage and
data management software solutions including:
• Fully Automated Storage Tiering (FAST) Suite
• Remote Protection Suite
• Unisphere Management Suite
• Security and Compliance Suite
• Local Protection Suite
• Application Performance Suite
Migration
Services
Integrate your customer’s current on-premise
solution into the cloud. Our world-class providers
can offer solutions immediately, whether
purchasing a SKU’d service or developing
a custom scope of work for a customer’s needs.
Network, Storage & Server
ClearView Service
Provides the ideal maintenance strategy for
each network, storage and server hardware
device based on the OEM support status such
as end-of life, end-of-software-maintenance
and end-of-support.
Storage Infrastructure
Assessment
Collect data from the components in the
datacenter and correlate the information into
a comprehensible analysis focused on risk
aversion, data flow mapping and utilization.
IT Hardware Maintenance
& Support Service
Post-warranty IT hardware support for mission
-critical, non-critical and disaster recovery IT
equipment throughout North America, Asia and
Europe.
Enterprise
Migration Services
Take complexity and risk out of migrating
core IT software with certified, experienced
consultants and architects who can ensure
a successful migration without disrupting
the core business. Services include project
management, consulting, architecture design,
implementation, data & messaging migration,
platform coexistence and cross platform
migrations.
• Messaging: Microsoft Exchange, Office 365,
Novell GroupWise, Lotus Notes, Google Mail
• Directory Services: Novell NDS,
Microsoft Active Directory
• Database: Microsoft SQL, Oracle,
Migrations, Replications & Relocations
• Collaboration: Microsoft SharePoint
App Dev
Network
Extends your ability to provide value through
custom application development. The experienced
team of developers can address the needs
of clients supporting Big Data, Mobility and
Migration. All network providers are vetted by
Ingram Micro and enrolled as Ingram Micro Link
Preferred Service providers.
Veeam Deployment
Services
Ensure your clients' Veeam Backup & Replication
environment is installed and configured according
to recommended best practices.
Our customer provided nothing but positive remarks about the
services performed. Thank you for being so professional and I look
~ P.M., Director of Operations,
forward to the next venture together.”
East Coast Solutions Provider
PROFESSIONAL SERVICES
Preferred Services | 3rd Party Services
Unified Communications
Services
Help to design, implement and manage custom
Cisco Unified Communications - including both
cloud and on-premises solutions.
• Design & Integration Services
• Managed Services
Meeting Room
Management Solutions
Unified Communication &
Collaboration Implementation
Simplify and speed up the implementation of
Cisco Business Edition 6000 environments —
install, configure, and deploy the hardware and
software of this UCC solution. Outsource the
entire implementation — or learn as you go with
a mentored quick start engagement.
• Full Implementation
• Mentored Quick Start
Accelerate sales and drive innovation in your
clients' meeting spaces. Helps improve
collaboration and productivity.
Chromebook
Management Services
Enable clients to get the most from their
Google Chromebook investment through
smooth and successful setup, implementations
and centralized management through a webbased console. Consultants offer expertise in
Google Apps for Education, wireless networking,
telephony and more.
Managed NOC
& Help Desk Services
Provide 24x7x365 technical support and expertise
for optimal network performance by reducing
anomalies in infrastructure health, security and
capacity. Certified engineers carefully monitor
and maintain network devices, enterprise servers,
databases and applications. For any incidents,
experts get into action and liaise with all the
stakeholders until the problem is resolved.
ProAV Digital Signage
Implementation
Provides the hardware, software, content
creation services and training that enable you
to successfully sell, service and support
complete, end-to-end digital signage solutions.
•
•
•
•
Tech Support
Helpdesk
Installation Services
Content Creation Services
Interested in Becoming a
Preferred Service Provider?
Contact Jonathan Broughman
for details.
We identified Emerge IT through Ingram Micro's IM Link to assist
us with a Cisco UCC opportunity. Emerge was able to quickly engage
to help secure the business and deliver a successful project. We will
be utilizing this partnership in the future.”
~Southeast-based Ingram Micro Reseller Partner
PCI Compliance
Solutions
A full range of services covers every aspect of
EMV and PCI DSS compliance including
audits /assessments, installation/deployment
and disposal of old equipment.
• Audits & Assessments
- PCI Compliance Scanning
- Enhanced SAQ
- External Vulnerability Management
• Installation & Deployment
Security Solutions
Implementation
Deliver the best security for modern threats at
the lowest cost of ownership. Provide clients
with the industry's top security solutions
whether planning a new install, migration, in
need of a hands-on knowledge transfer or
simply to increase their security posture.
- Key Injection Services
- Merchant Services
- Deployment Services
• Asset Disposal
HIPAA / HITECH
Services
Help physician practices, hospitals, health
systems and other healthcare associates
achieve compliance with HIPAA and HITECH
requirements. Risk assessments, IT audits and
remediation guidance helps meet privacy and
security obligations.
Mobility Management
Services
Help clients keep up with the constant demands
and changes in managing mobile devices. Receive
access to key technologies and services including
provisioning and mobile device management
(MDM), mobile application management (MAM),
mobile content management (MCM) and security
management as well as access to infrastructure
technology elements such as cloud hosting,
storage, virtualization and connectivity.
Use your FREE Link
Express Membership
to request services at
www.ingrammicrolink.com
PROFESSIONAL SERVICES
Article
5 WAYS TO KEEP UP WITH
CHANGING DATA CENTER REQUIREMENTS
System upgrades are a fact of life, and every operation needs to build capital expenditures into
its budget to keep its systems up to date. However, when it comes to the company data center,
upgrades to accommodate emerging technologies can be complex and expensive. Part of the
solution provider’s responsibility is to add value by helping customers implement the best strategies
for keeping data centers up to date without breaking the bank. By carefully counseling customers,
solution providers can make themselves invaluable without having to perform a rip-and-replace of
data center systems.
Data center management has to be evolutionary, not revolutionary, so planning needs to go into
data center design from the outset, providing a clear path for system upgrades. According to
451 Research, 87 percent of data center operators in North America and Europe plan to increase
spending on their data center facilities, and that’s in addition to investing more in cloud and
colocation providers. Most of the spending is for racks and cabling, power equipment and data
center infrastructure management (DCIM) software.
There are some logical areas, such as DCIM and power upgrades, where you can start your
assessments to aid customers with data center improvements that will provide immediate benefits.
However, before you can start installing new hardware and software, you need to understand the
long-term strategy for the data center. CIOs have already planned out their data center growth in
order to allocate budgets, and the solution provider’s job is to understand those long-term
objectives and guide CIOs and IT managers to make wiser hardware, software and service
investments.
Here are five ways that solution providers can become more valuable in shaping
the evolution of today’s data centers:
Understand what is already in place. By their very nature, data centers change over time,
and the addition of new hardware and software isn’t always well planned or well documented.
Sometimes change is extensive and disruptive, but usually it is slow and subtle, with
changes in staffing, contracts and equipment over time. Develop a comprehensive blueprint
of the existing enterprise infrastructure that includes all those added systems before you
start making recommendations. As part of change management, be sure you have the
means to record any planned changes, including warranties, suppliers and software versions.
Implement DCIM. Centralizing data center operations management is an excellent way to
gain a working understanding of current system operations. Investing in DCIM tools is a
good starting place. DCIM software allows you to monitor, measure and manage data
center resources and utilization, including energy consumption for IT equipment such as
servers, storage and switches. DCIM also monitors power distribution units (PDUs) and
computer-room cooling systems. Changes to the data center infrastructure will have an
impact on cooling and power, and DCIM lets you measure that impact.
Cloud computing. In addition to upgrading the enterprise infrastructure, assess ways
to expand the infrastructure using cloud resources. Cloud computing and data storage
are extensible and can be added as needed, making it easier and less expensive to keep
pace with changing data center demands. For example, cloud data storage may be more
cost-effective than adding new storage arrays.
SDN and virtualization. Software-defined networking (SDN) and virtualization provide
more flexibility and better control over enterprise components. By implementing SDN
and virtualization, you can centralize network resource management while reducing the
data center footprint, and make better use of network resources by using them as virtual
machines. As a result, you can add new network components as needed, either
on-premises or in the cloud.
Getting more out of the legacy infrastructure. Of course, not all changes require new
equipment or infrastructure. Even simple modifications to the existing data center can have
a positive impact. For example, most experts agree that today’s networking equipment is
more temperature-tolerant, so consider raising the operating temperature within the data
center in order to save on costs. Even rearranging the physical layout of equipment and
equipment racks can change airflow and reduce cooling needs. Upgrading power systems
with newer technology, such as intelligent uninterruptible power supplies, also can reduce
operating costs while increasing flexibility.
These are just a few of the ways that solution providers can help customers lay the foundation
for changing data center requirements. The goal is to provide additional flexibility without
adding overhead, and solutions such as cloud computing, virtualization, SDN and better
cooling and power management promise to make upgrades easier to integrate and
manage at minimal cost.
Ingram Micro Professional & Training Services stands ready to help you provide value
to your clients when providing their data center solutions. Contact us today!
PROFESSIONAL SERVICES
3rd Party Services | Success Books
3RD PARTY SERVICES
IT Staffing
Services
Gain quick and easy access to high-quality
technical professionals that are screened and
certified to meet all of your short-term or
long-term resource needs. Our flexible staffing
offerings include:
•
•
•
•
•
•
•
Project Staffing
Dispatch Field Services
Contract to Hire
Direct Hire Placement
PEO Services
Staff Augmentation Services
Workforce Management/Payrolling
3rd Party
Warranty Services
Offer peace of mind for technology investments
with plans for Extended Coverage, Date-ofPurchase or Accidental Damage from Handling.
IT Asset
Disposition
Address information security and environmentally
-compliant disposal concerns for end-of-life
electronic devices. Our full service offering
includes:
•
•
•
•
•
•
De-Installation & Asset Removal
Onsite Data Erasure & Destruction
Packaging & Palletizing
Asset Processing
Refurbishment, Repair & Re-marketing
Certificates of Destruction
Remote System
Administration (RSA) Services
Take on additional projects or on-demand
requests to troubleshoot and manage
databases, applications, servers and other
network infrastructure.
TIPS FOR CREATING YOUR
PROFESSIONAL SERVICES BUSINESS
Our Success Books show you how to ramp up your technology solutions business – or build an
entirely new one. Find key information to understand the market landscape as well as recognize the
opportunity for attaching high margin Professional & Training Services to add value to your clients’
technology purchase and improve your profitability. These practical guides are designed to empower
you to identify new business, generate opportunities and help close deals. Each book contains:
•
•
•
•
•
Market Opportunity
Business Drivers
Qualifying Questions
Client Profile
Professional Services Solutions
Security
UCC
•
•
•
•
Training Services
Ingram Micro Difference
Customer Engagement Process
Resource Library
Retail
Solutions
Chromebook
Solutions
POS
Payments
Increase margins while adding value to your clients' technology purchase.
TRAINING
Overview | Partner Training Network
WHY INGRAM MICRO TRAINING?
Having the right skill set and training in today’s
dynamic world of information technology
gives you and your customers an edge on
the competition. Ingram Micro Training offers
thousands of IT training and certification
courses representing many of the world’s
leading IT training companies such as IBM,
Cisco, VMware, HPE, Citrix, Juniper and more.
With Ingram Micro Training you will learn from
industry experts as well as your global peers
on the latest technologies including big data,
cloud, security, networking and mobility.
At Ingram Micro Training, we are deeply
committed to helping our resellers earn more
revenue through enablement, reselling training
courses and attracting and retaining top talent
in the industry.
To find out more about how we can help you
and your revenue goals as well as attract top
talent for your business, check out our video.
• Courses
delivered Live Online, Virtual
Instructor-Led or After Dark
• Over 15,000 courses offered globally in over
100 training locations
• Subject matter experts available throughout
the training process
• Earn margins of 40%+ by adding training to
your end user solutions
• Network with a community of global peers
• Training delivered by recognized industry
experts
CLICK TO
LEARN MORE !
PARTNER TRAINING NETWORK
Ingram Micro Training offers our partners the tools and resources to remain competitive including
membership in our Partner Training Network (PTN). The PTN was developed to help our resellers
navigate through the world of certification training to help their businesses and to streamline training
across multiple vendors.
Keep your organization in compliance with vendor authorizations. Our Training Advisors are able to
road map your certification path by keeping you on-track to take exams and get certified.
CLICK TO
LEARN MORE !
MAXIMIZE YOUR TRAINING DOLLARS
• Members receive valuable discounts off
Ingram Micro delivered training
• Convert Marketing Development Funds
(MDF) or vendor training credits to Ingram
Micro Training Credits
• Access to private, customized and public
classes
• Flexible class options: Live Online,
Virtual Instructor-Led and After Dark
• Money saving special offers
• Training Newsletter with course
announcements and upgrade paths
TRAINING
Key Technologies | Global Website
KEY TECHNOLOGIES
Whether you are looking for compliance, to move up the stack or get your staff certified,
we have the courses for you. Our training courses cover these core technologies.
Acronis
Cloud Backup
Cisco
Cloud
Data Center
Design
Industrial
Route and Switch
Security
Service Provider
Video
Voice
Wireless
Citrix
Mobility
Virtualization
Networking
CompTIA
Networking
Security
Cloud
Healthcare IT
Linux
Mobile
Project
Server
Storage
Dell SonicWALL
Network Security
Secure Mobile Access
Global Management Solution
Fortinet
Enterprise and Carrier Class
Firewalls
Centralized Device
Management
Centralized Logging
and Reporting
Firewall Troubleshooting
Web Application Firewalls
Secure Email Gateways
DDoS Protection
User Identity Management
Wireless Access Points
Application Delivery
Controllers
HPE
Big Data
Cloud and HP Helion
Converged System
Data Center
HP-UX / HP Integrity
Networking
NonStop
OpenVMS
ProLiant / BladeSystem
Security
Storage
Virtualization
Mobile
Rational Software
Tivoli & Service Management
WebSphere
Juniper
Enterprise Routing
and Switching Series
Firewall / VPN
Networks Design
Intrusion Detection
and Prevention
Pulse Access Control
Pulse Secure Access
QFabric
Wireless LAN
Microsoft
Application Platform
Business Productivity
Business Applications
Cloud Performance
Core Infrastructure
Customer Segments
IBM
Salesforce
App Dev
Blueworks Live
Business Analytics
Business Monitor
Business Process
Manager
Cloud Computing
Commerce Solutions
Connectivity and Integration
Digital Experience
Enterprise Content
Management
MQ
Power Systems and AIX
SystemX
Information Management
Linux
Cloud Training
Sales Training
Reporting
Admin Training
VMware
Data Center Virtualization
Cloud
Data Center
Network Virtualization
End-User Computing
Veeam
Cloud
Data Center
GLOBAL WEBSITE
At Ingram Micro Training we know your time is valuable. Our website is designed to help you
choose from over 15,000 courses in over 100 locations. Finding your perfect course is easier
than ever!
Our Website include:
• Over 15,000 courses in 100 locations
• Featured courses in our vast training portfolio
• Access to our Reseller and Student Training
playbooks
• 24/7 course registration
• Easy search capabilities by course, vendor
and technology
• Flexible Training Options
• Immediate access to a Training Expert
• Easy registration for our Partner Training
Network and Reseller of Learning Programs
Our user-friendly content is well-organized so
you can easily find courses and chat capabilities
help get you the answers you need immediately.
Check out our training website at
www.ingrammicrotraining.com
CLICK TO
LEARN MORE !
Ingram Micro has an outstanding system for enrolling students
and making sure to always communicate to their partners. I can
honestly say it has been one of the best decisions we could have
made for their training. It has been a pleasure working with the
Ingram Micro team and I look forward to working with them more
in the future."
~ M.E., Ingram Micro Reseller
TRAINING
Flexible Training | Training You Can Trust
FLEXIBLE TRAINING
PHYSICAL CLASSROOMS
Ingram Micro training provides hands-on instructors onsite or in any one of our
100 locations globally. Instruction is provided in a classroom or lecture setting,
allowing for increased learning retention, hands-on one-on-one coaching and
real-time labs. With expert instructors and vendor-authorized training and
curriculum, rest assured you are getting the training you need to help you in
your career and your business.
SELF-PACED E-LEARNING
Learn anywhere, anytime with our self-paced e-learning courses. Convenient
and available 24/7, enjoy immediate access to learning the skills you need for
your career and your organization. Whether you are at home or the office, you
can still enjoy the same authorized training at your own pace and around your
busy schedule. Finding time to get trained on valuable skills can be difficult
but with our self-paced learning option, training can fit around your schedule.
VIRTUAL CLASSROOMS
With today’s hectic schedules, onsite learning is not always possible. Our
virtual classrooms offer the convenience of virtual instruction with the same
authorized training and curriculum from Ingram Micro Training. You will get
the same expert one-on-one instruction from our instructors with real-world
experience as our classroom sessions.
AFTER DARK
Designed for the busy IT professional or the person seeking to change
industries while still employed, After Dark classes take place after the
work day. Our instructors mentor you throughout your week of study, working
one-on-one to help you through exercises. Nightly, you meet with your peers to
discuss common problems and brainstorm solutions. After Dark – it’s for
today’s work force!
TRAINING YOU CAN TRUST
I was able to get certified as an HP Accredited Solutions Expert in half the time I expected
with the help of the training experts at Ingram Micro.” ~ A.K., Ingram Micro Training Student
INDUSTRY STATISTICS
90% LACK SKILLS
42%
14%
O R G A N I Z AT I O N S A R E E X P E R I E N C I N G
OF
OF EMPLOYESS MORE LIKELY
TO STAY WHEN RECEIVING
PROPER TRAINING
ORGANIZATIONS INCREASED
PRODUCTIVITY THROUGH
LEARNING INTERVENTIONS
“I spoke with other learning providers, some with pricing a bit lower, but nobody mapped
out the proper training paths as Scott did. Having the training dates made the coordination
and allocation of resources much easier to deal with.” D.R., Ingram Micro Training Student
INGRAM MICRO STATISTICS
OVER
15,000 200,000
COURSES IN OVER 100
COUNTRIES
IBM AUTHORIZED GLOBAL
TRAINING PROVIDER
CUSTOMERS IN APPROXIMATELY
160 COUNTRIES
VMWARE PREMIER
AUTHORIZED TRAINING CENTER
FLEXIBLE TRAINING OPTIONS TO
FITYOURNEEDS
“As promised, I want to let you know that my training was really excellent. The trainer and
course material were top notch!!! The trainer was really knowledgeable in the product and
material that she was teaching. I have been in quite a few trainings before, but this was
certainly above all others.” T.S., Ingram Micro Training Student
TRAINING
IBM Training
IBM COGNOS ANALYTICS 11 TRAINING
With IBM Cognos Analytics 11 training,
you can develop a strong skills portfolio to
grow your business and stay competitive in
an ever-changing data driven marketplace.
Top Cognos Analytics 11 Courses
• Overview of IBM Cognos
Analytics (v11.0)
• IBM Cognos Analytics:
Enterprise Administration (v11.0)
• IBM Cognos Analytics:
Author Reports Fundamentals
• IBM Cognos Analytics:
Author Reports Advanced (v11.0)
• IBM Cognos Analytics:
Author Reports with Multidimensional Data
• IBM Cognos Analytics:
Architecture and Logging (v11.0)
• IBM Cognos Framework Manager:
Design Metadata Models (v11.0)
• IBM Cognos Cube Designer:
Design Dynamic Cubes
• Essentials for IBM Cognos Analytics:
Supplement for Metadata Modelers
• Essentials for IBM Cognos
Analytics (v11.0)
As one of IBM’s select global training providers,
Ingram Micro Training delivers authorized training
for benchmarking and validating your expertise
with IBM’s newest launch, Cognos Analytics 11.
Stay competitive in a data driven marketplace
and sign up today for the award-winning IBM
technical training content that is exclusive to
IBM’s select global training providers.
Make better, smarter business decisions
confidently with solutions designed to drive
business value across the entire organization
with powerful IBM Cognos Analytics 11
training. Whether you are an Administrator,
Author, Consumer, Developer, or Project
Manager, Cognos 11 will quickly help you
master the skills needed to streamline
productivity with your client’s IBM investments.
Extending Business Intelligence solutions with
advanced analytics expands the capabilities
you can offer your clients to help you become
the go, to expert for your clients’ needs on
world-class IBM technologies.
CLICK TO
LEARN MORE !
KNOWLEDGE IS POWER
• Shifts in today’s technology will redefine the
roles important for an organization to succeed.
• 90% of organizations do not have all the skills
they need to be successful.
• 14% of organizations increased productivity
through learning interventions.
• 70% of respondents say they plan to increase
spending in mobile in the next two years.
CLICK FOR FULL INFOGRAPHIC
TRAINING
HP Training | Juniper Training | Citrix Training
HP PARTNER READY TRAINING
As a HP Enterprise Training Learning Partner,
Ingram Micro Training offers HP Server, Storage
and Networking courses to ensure your continued
education, competency and alignment with HP
solutions as well as to support industry-leading
services to fit your business and career goals.
We offer a comprehensive portfolio of HP
courses to choose from!
We offer training in fast-growing fields such as
Cloud Computing, Converged Infrastructure,
Big Data, Software Defined Networking and
Security. In addition, we have training for the
foundational technologies like servers, storage,
networking and IT management.
CLICK TO
LEARN MORE !
HP PARTNER FIRST TRAINING
The HP Inc. Partner First partner program is
dedicated to being first in driving partner
growth and profitability, first in speed and agility
and first in simple and consistent operations.
With HP Partner First Training from Ingram
Micro Training, you can receive the right training
that improves sales capabilities and performance
for your business.
technical certification program will be adaptable
to your business needs, at any stage of your
business. Get the HP Partner First training
you need today!
With the curriculum based on core competencies
in sales and technical areas, you can be
assured that your training will extend beyond
compliance and that the optimized sales and
STUDENT SPOTLIGHT
“I was able to get certified as an HP
Accredited Solutions Expert in half the time
I expected with the help of the training
experts at Ingram Micro.”
JUNIPER TRAINING
Trust the backbone of your operations to
the best in IT training from Ingram Micro
Training. Ensure your company's increase in
network uptime by getting your staff updated
on world-renowned training with experience
installing, configuring and administering
networks run on Juniper technologies.
Becoming Juniper Networks certified
demonstrates your ability to deploy and
maintain a high-performance network and a
solid understanding of networking technologies
of the Juniper products used in your role as a
networking professional.
Being certified is beneficial to you and your
organization. Get trained today!
CLICK TO
LEARN MORE !
CITRIX TRAINING
Ingram Micro Training plays an important role
in helping our students to be more effective at
installing and supporting Citrix solutions. As a
Citrix Authorized Learning Center (CALC), we are
able to offer a full portfolio of Citrix certification
training courses specializing in Virtualization,
Mobility and Networking.
Validate your ability to implement Citrix solutions
starting with training courses from Ingram
Micro. Citrix certifications are solution-based,
reflecting the evolving needs of IT professionals
and organizations.
Remain competitive with the new Citrix
Virtualization, Mobility and Networking
certifications available today!
CLICK TO
LEARN MORE !
STUDENT SPOTLIGHT
“The training was definitely worthwhile
and I can say I have acquired a lot of
knowledge considering I had no previous
experience in the subject matter.”
PROFESSIONAL SERVICES
Cisco Training
CISCO DATA CENTER TRAINING
Cisco data center courses enhance your
skills and abilities to design, install and
support a data center networking solutions.
Courses can help you and your clients
enhance technical skills, build confidence
and improve the value you bring to your IT
department.
Whether you are Entry, Associate,
Professional or Expert, Ingram Micro
Training has the courses that can help
for building virtualized, cloud-based data
centers while optimizing your investment
in Cisco technologies. Choose from
courses that address:
• Data Center Unified Computing
• Data Center Unified Fabric
• FlexPod
Cisco Data Center Specialties
• CCNA Data Center
• CCNP Data Center
• CCIE Data Center
With corporate demands such as innovation,
business agility, streamlined performance and
efficiency, skills in data center are becoming
increasingly important. Your clients need partners
that understand how a strong data center practice
affects their bottom line.
Solve complex data center issues with the most
sought after certifications from Ingram Micro
Training. Cisco data center certification training
will validate your ability to implement and support
Cisco solutions for your clients' most pressing
data center needs. Arm your staff with expertise
and best practices of data center administrators,
experts and engineers using the latest Cisco
equipment, technologies and devices.
With Cisco data center certifications you will
learn advanced data center concepts within the
areas of unified computing and unified fabric.
Gain expertise in Cisco technologies,
architectures, and solutions by getting training
on Cisco today!
CLICK TO
LEARN MORE !
BENEFITS OF CERTIFIED
PROFESSIONALS
• 20% lower downtime in organizations with more
certified professionals
• 20% lower budgets spent on external support
for network management
• 30% lower budgets spent on external support
CLICK FOR FULL INFOGRAPHIC
TRAINING
VMware Training
VMWARE DATA CENTER
VIRTUALIZATION TRAINING
VMware Training sets the standard for
IT professionals and validating the critical
skills organizations need to adopt to
manage technology that drives desired
business outcomes. Choose technology
solution tracks you would like to pursue
including:
•
•
•
•
Data Center Virtualization
Cloud Management and Automation
Desktop and Mobility
Network Virtualization
Data Center Virtualization
Certifications Available
• VMware Certified Associate
(VCA6-DCV)
• VMware Certified Professional
(VCP6-DCV)
• VMware Certified Advanced
Professional (VCAP-DCV)
• VMware Certified Implementation
Expert (VCIX-DCV)
• VMware Certified Design Expert
(VCDX-DCV)
The VMware vSphere 6 environment empowers
businesses to virtualize any application with
confidence, to redefine availability and simplify
the virtual data center. The result is a highly
available, resilient, on-demand infrastructure
that is the ideal foundation of any cloud environment. It is the world’s leading virtualization
platform and serves as the foundation of the
Software Defined Enterprise.
VMware data center virtualization certifications
are designed to up level your skill in designing,
installing and managing VMware vSphere 6
environments. The ability to scale up to clients’
needs, scale out applications and/or simplify the
virtual data center becomes valuable in redefining availably and adapting to business needs.
As a Premier VMware Authorized Training
Center, Ingram Micro offers the complete suite
of the data center virtualization training to help
you align with the needs of your business and
workloads.
CLICK TO
LEARN MORE !
PREMIER VMWARE
AUTHORIZED TRAINING
As a Premier VMware Authorized Training
Center, Ingram Micro offers the complete
suite of the newly released vSphere 6
training to help you align with the needs
of your business and workloads.
VMware vCloud® AirTM
VMware vSphere®
VMware RealizeTM
VMware vSphere®
VMware NSXTM
VMware Integrated
OpenStack
VMware Virtual SANTM
CLICK FOR FULL INFOGRAPHIC
TRAINING
Veeam Training | Acronis Training | Microsoft Training
VEEAM TRAINING
Get VMCE certified today with Ingram Micro
Training. It is more important than ever to stand
out from the crowd and becoming VMCE
certified will give you the necessary knowledge
to confidently understand the architecture,
implementation and configuration of Veeam
Solutions.
The Veeam Certified Engineer (VMCE) course
is 3 days of focused training on teaching the
student how to implement, optimize and
troubleshoot the Veeam Software solution. The
VMCE course is designed for System engineers,
Administrators, Virtualization Administrators and
Solution Architects or any IT specialist eager
to become a recognized expert on Veeam.
Get more out of Veeam solutions today by
getting your VMCE from Ingram Micro Training
today!
CLICK TO
LEARN MORE !
ACRONIS TRAINING
Empower your business by building your sales
and expertise in how to sell and deploy valuable
data protection solutions from Acronis. Our
Acronis training is tailored to teach you how to
implement data protection strategies and solve
common challenges in the shortest time
possible.
Acronis solution offerings.
Remain competitive and become a trusted
advisor for your customers by getting trained
on Acronis today!
Choose from Acronis Certified Engineer Backup
or Acronis Certified Engineer for Acronis Cloud
training to optimize best practices to support
To learn more about building
your Veeam practice, visit our
ProPartner Playbook.
MICROSOFT HYPER V TRAINING
With Microsoft Hyper-V training, you can
develop strong virtualization skills to stand
out from the crowd and increase IT agility
with your clients.
Choose from various Microsoft
Virtualization paths such as:
• MTA: IT Infrastructure
• MCSA: Windows Server 2012
• MCSE: Private Cloud
Top Microsoft Hyper-V Courses
• Server Virtualization with Windows
Server Hyper-V and System Center
• Windows Server 2012 R2 Hyper-V
for Support Professionals
• Configuring and Administering
Hyper-V in Windows Server 2012
As a Microsoft Silver Learning Partner, Ingram
Micro Training delivers authorized training for
validating expertise with enterprise-class
virtualization for data center and hybrid cloud
needs with Microsoft Hyper-V. Stay competitive
in a cloud marketplace and sign up today for
in demand content to help you position yourself
as a leader in the virtualization industry.
Maximize IT efficiency with the skills to streamline
virtualized application deployment for your most
demanding workload needs. Go beyond basic
virtualization solutions with powerful solutions
built on Windows Server and Systems Center
to help you position yourself in the marketplace
and fill industry demand. Whether you want to
build private cloud, scale services or virtualize
workloads, Microsoft training can help you
accomplish your goals.
With training on Microsoft’s virtualization
technologies and Hyper-V you can assure your
clients of hidden cost savings and operational
efficiencies. Get trained today!
CLICK TO
LEARN MORE !
• Realize cost savings and operational efficiencies.
• Take advantage of a unified set of integrated
management tools for your physical, virtual and
cloud environments with a single console view.
• Unlimited data center virtualization and
management products licensed on a
per-processor basis.
TRAINING
University of Phoenix | Training Portfolio
Introducing Ingram Micro and
University of Phoenix Strategic Alliance
We are proud to announce a strategic alliance with Apollo Education Group and University of
Phoenix to offer our channel partners training and degree programs focused on growing critical
business skills within their organizations. The new education services will be available to all
Ingram Micro channel partners in the U.S. and are part of the IT business leader's fast-growing
Professional Services organization.
The new alliance with Apollo Education Group and University of Phoenix empowers Ingram Micro
channel partners at every level of the organization – from technician to top executive – to advance
their knowledge and skills through higher education and training.
Two new programs exclusive to Ingram Micro Business partners:
TUITION REDUCTION PROGRAM
SMB ACCELERATOR
Receive a 20% discount on University
of Phoenix degree programs today. This
program is now available for Ingram Micro
Business Partners and their employees.
A comprehensive business, marketing,
finance educational program to accelerate
your business today. You will create a
dynamic business plan using LivePlan™
during this 8 week program.
CLICK TO
LEARN MORE !
CLICK TO
LEARN MORE !
TRAINING PORTFOLIO
CompTIA - Certification training on CompTIA A+ gives students the
understanding of fundamentals of networking and security with the
skillset to identify hardware, peripheral, networking, and security
components.
CyberSAFE - Training course identifies many of the common risks
involved in using conventional end-user technology as well as how
workers can safely protect themselves and their organizations from
security risks.
Dell SonicWALL - Offering an extensive technical training curriculum
for Network Administrators and Security Experts who need to
enhance their knowledge and maximize their investment in Dell
SonicWALL solutions.
Fortinet - Offering the Fortinet Certification Program providing
validation of knowledge and skills of network security staff as they
pertain to the Fortinet family of products.
Salesforce - Salesforce Administration Essentials for New
Administrators is designed for those responsible for the setup,
configuration and maintenance of their organizations’ Salesforce
applications.
Sophos - Security made simple. Offering Sophos Certified
Engineer & Sophos Certified Architect training enhances and
validates skills to demonstrate, valuate, design and install Sophos
products.
TRAINING
Flexible Integrated Training | FIT Videos
FLEXIBLE INTEGRATED TRAINING
Designed for busy professionals that need a flexible schedule with the same authorized vendor
training through an innovative industry leading platform, Ingram Micro Training with Flexible
Integrated TrainingSM (FIT) is designed to scale around your business and life.
As experts in training, reaching more countries and more locations than ever before, our advanced
training remains easy to use. With FIT you can expect a world-class learning experience to help your
business and career propel forward!
With modality choices to FIT all learning styles you will experience:
Modality choices
to FIT all learning
styles
Innovative
learning
approach
Hands-on
practice
Measured
learning
outcomes
Interactive
engagement
Custom learning
design
One-on-one
mentored lab
time
Tailored learning
paths
OVER 15,000 COURSES
With a growing portfolio of over 15,000 courses
representing the world’s leading top IT
companies, Ingram Micro training is committed
to bringing innovation and flexibility to your
training needs. All classes are taught by
world-class vendor-certified instructors with
practical, real-world experience to meet the
needs of your business, career and schedule!
FIT ON-DEMAND VIDEOS
Ingram Micro's FIT On-Demand Videos provide the "how-to" addressing the latest IBM technologies
delivered by Ingram Micro certified instructors. These short 20-minute segments are designed to
stand alone or integrate with others - and can be viewed anytime, anywhere.
IBM – Cisco
VersaStack v7000
IBM Storage Products
& Solutions
IBM WebSphere Business
Process Manager
$499.00
$499.00
$499.00
CLICK TO
LEARN MORE !
CLICK TO
LEARN MORE !
CLICK TO
LEARN MORE !
Course Details
Course Details
Course Details
IBM Cognos
Workspace Advanced
IBM Cognos
Framework Manager
IBM Cognos
Cube Designer
$899.00
$1299.00
$899.00
CLICK TO
LEARN MORE !
Course Details
CLICK TO
LEARN MORE !
Course Details
CLICK TO
LEARN MORE !
Course Details
For a limited time, you can access this library at no charge.
FIT On-Demand Video Library
lets you access contents anytime,
anywhere to meet your training needs.
RESOURCE LIBRARY
RESOURCE LIBRARY
Professional Services
Description
Preferred Services
Data
Sheet
Description
Data
Sheet
IM Link Overview
.pdf
App Dev Network
.pdf
IM Link Preferred Provider Line Card
.pdf
Chromebook Management Solutions
.pdf
Partner Technical Enablement
.html
Enterprise Migration Service
.pdf
Professional Services Overview
.pdf
HIPAA / HITECH Services
.pdf
Professional Services Line Card
.pdf
Isilon Deployment Service
.pdf
IT Hardware Maintenance & Support Service
.pdf
Managed NOC & Help Desk Services
.pdf
Sheet
Meeting Room Management Solutions
.pdf
3PAR Installation & Startup Services
.pdf
Migration Services
.pdf
FirePOWER Endpoint Threat Assessment
.pdf
Mobility Management Services
.pdf
FirePOWER Network Threat Assessment
.pdf
NetScaler Deployment Services
.pdf
Infrastructure Assessment
.pdf
Network, Storage & Server ClearView Service
.pdf
Penetration Test Assessment
.pdf
PCI Compliance Solutions
.pdf
Social Engineering Test Assessment
.pdf
Security Solutions Implementation
.pdf
SoftLayer Cloud Migration
.pdf
Storage Infrastructure Assessment
.pdf
Video & Voice Readiness Assessment
.pdf
VCE Deployment & Implementation Service
.pdf
Virtualization Health Check
.pdf
Veeam Deployment Service
.pdf
Virtualization Planning & Design Framework
.pdf
VNX Deployment Service
.pdf
Web Application Vulnerability Assessment
.pdf
VNX Software Service
.pdf
Wireless Network Assessment
.pdf
Unified Communications Services
.pdf
WNA Success Story 1
.pdf
Unified Communication & Collaboration
Implementation
.pdf
WNA Success Story 2
.pdf
UCC Mentored Quick Start
Installation Service
.pdf
Expert Services
Description
Data
Expert Services documents can be white labeled
REQUEST FORM
Deployment Services
Training
Data
Description
Data
Sheet
Description
Deployment Services Overview
.pdf
Cisco Data Center Training Courses
.pdf
Deployment Services Q&A
.pdf
Cisco Route & Switch Training Courses
.pdf
Success Story - IP Based Telephones
.pdf
Cisco Security Training Courses
.pdf
Success Story - POS Terminals
.pdf
Citrix Certification Courses
.pdf
Success Story - Digital Signage
.pdf
Guaranteed to Run Courses
.pdf
Success Story - WiFi Hotspot
.pdf
HP Partner Ready Certification Courses
.pdf
Success Story - QSR Menu Boards
.pdf
IBM Certification Courses
.pdf
Success Story - Server Upgrades
.pdf
IBM Cognos Analytics Courses
.pdf
Success Story - Surveillance System
.pdf
Ingram Micro Training Overview
.pdf
Success Story - Wireless POS System
.pdf
Ingram Micro Training Courses
.html
Juniper Courses
.pdf
Sheet
Microsoft Hyper-V Courses
.pdf
Chromebook Solutions
.html
Partner Training Network
.pdf
Security
.html
Sales Skills for Resellers Course
.pdf
PCI Compliance
.html
VersaStack Overview
.pdf
Retail Solutions
.html
Veeam VMCE Certification
.pdf
UCC
.html
VMware Certification Courses
.pdf
VMware Virtualization Courses
.pdf
Success Books
Description
Data
3rd Party Services
Description
Data
Sheet
ITAD Services
.pdf
IT Staffing Services
.pdf
RSA Services
.pdf
3rd Party Warranty Services
.pdf
Sheet
Realize the Promise
of Technology
TM
PHONE
(800) 456-8000 ext. 76094
PROFESSIONAL SERVICES
[email protected]
www.ingrammicrolink.com
TRAINING
[email protected]
www.ingrammicrotraining.com