clicking here - Tangney Tours
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clicking here - Tangney Tours
2016 Pilgrimages Tangney Tours the pilgrims choice Air Pilgrimages Coach Pilgrimages Group Pilgrimages Lourdes Rome San Giovanni Fatima Poland The Holy Land Santiago Medjugorje Malta Lisieux Dear Pilgrims, H Contents Lourdes4-5 Lourdes by Air6 aving looked after over half a million pilgrims since 1974, Tangney Tours is proud to be the UK’s leading pilgrimage tour operator. 2016 will be a very special year because Pope Francis has announced an Extraordinary Jubilee which has at its centre the mercy of God. It will be a Holy Year of Mercy commencing on the Feast of the Immaculate Conception, 8 December 2015. It will conclude on Sunday, 20 November 2016, the Solemnity of Our Lord Jesus Christ, King of the Universe and living face of the Father’s mercy. Rome is an important pilgrimage destination during this year of Mercy and the Pope grants a plenary indulgence to all those who make a pilgrimage to Rome and complies with the conditions specified by him. Bishop Brouwet of Lourdes and Tarbes has also decreed that the Sanctuary of Lourdes will be a Jubilee centre in 2016 where everyone may also receive the Pope’s plenary indulgence. Since the beginning, the Sanctuary has been known worldwide as a special place of Mercy. Consequently, great crowds are expected in Lourdes during this year. In July, the Pope will visit Poland for the glorious event that is World Youth Day. WYD is an international meeting of youth from all over the world who gather together in one place with their catechists, Priests, Bishops and the Pope in order to profess faith in Jesus Christ. During 2016, we will see the final preparations for the Jubilee year in Fatima. This Holy Shrine will celebrate 100 years in 2017 with the Pope scheduled to visit in May to commence the Jubilee celebrations. The Holy Land has continued to be very popular with pilgrims wanting to see the places associated with the life of Jesus Christ. We ensure that every pilgrimage we organise to the Holy Land is a closed tour thus giving you peace of mind that your travel is safe. We fully comply with all Foreign Office advice at all times. Therefore please support the Christians living there by going on pilgrimage to visit them. We are fully bonded with ABTA and AITO and we hold an ATOL license issued by the UK government, so you can be assured your booking and money is protected and safe with us. Once more 2015 was an extremely busy year for us with more people wishing to go on pilgrimage than ever and having looked after pilgrims for over 40 years, we are as enthusiastic today as ever. The ethos of John and Nicholas Tangney has always been to provide a high quality personal service to each and every pilgrim, something we will always continue to do at an affordable price. Please contact one of our experienced team members and let us help you find your perfect Pilgrimage in 2016. Yours sincerely, Lourdes Hotels7-9 Lourdes Feast & Holy Days 10 Lourdes Special Offers & Major Pilgrimages 11-12 Lourdes Coach Pilgrimages13 Lisieux & Nevers Holy Land 14 15-17 Fatima18-19 Italy 20-21 Other Group Destinations 22-23 General Information Travel Insurance 24 25 Terms and Conditions 26-27 5126 5126 *AITO Quality Statement Tangney Tours is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. This company abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280. ABTA No.Y5280 John, Nicholas and all the team In 2012 Tangney Tours was invited to join ABTA (Association of British Travel Agents.) The ABTA brand stands for expertise, reliability and fairness. These qualities are core to us and by being members; it ensures that you can remain confident in the pilgrimage packages you are purchasing from us. Why Pilgrims travel with Tangney Tours We are a family business and have been organising pilgrimages to the Holy Shrines of Europe and around the world for over 40 years. This has given us the experience to develop and fine tune our services to cater for the special needs and expectations of our pilgrims. Tangney Tours is with you every step of the way. We value our pilgrims and pride ourselves on offering a first class service. ■All our destinations have been visited by Tangney Tours staff. ■A courier service and/or local representatives will accompany you throughout your pilgrimage. ■Full spiritual itinerary for all destinations. ■Knowledgeable, courteous and dedicated staff. ■Wheelchair users and pilgrims requiring special care and their helpers are welcome as are individuals, families, groups and Diocesan Pilgrimages. Tangney Tours Pilgrim House, Station Court, Borough Green, Kent, TN15 8AF, UK t: +44 (0)1732 886666 f: +44 (0)1732 886885 e: [email protected] www.tangney-tours.com Lourdes Office Hotel Beau Site e: [email protected] www.tangney-tours.com 3 Lourdes Merciful like the Father Bernadette Soubirous was born on the 7th January 1844. Her father Francois and mother Louise were tenants of a local flourmill the Boly Mill - which had been worked by Louise’s family for more than 50 years. The Story of Bernadette S hortly after Bernadette was born, her mother suffered a terrible burn and was unable to feed her new baby. Bernadette was entrusted to the care of Marie Lagues in the village of Bartrès about 4 km from Lourdes. Marie Lagues was paid a small sum each month to be Bernadette’s wet nurse until she was aged two, when she returned to live in the mill with her family. The next 8 years were spent very happily in the Boly Mill in a loving environment. Unfortunately Francois was not very business minded and when Bernadette was aged 10 the Soubirous family were evicted from Boly Mill. They eventually found shelter in the Cachot - the former town jail. Bernadette went once more to live with her former foster-mother in Bartrès. Bernadette was devout in her faith and wanted above all else to take her First Holy Communion. As an uneducated, illiterate 13 year old Bernadette struggled to learn her catechism which was recited in the unfamiliar French language as she herself only spoke the local ‘Bigourdan’ dialect. It was therefore decided that she would have a better chance if she returned to Lourdes, albeit to the 4 Freephone 0800 917 3572 cachot, where she could be enrolled at a free school and attend catechism class. On 11th February 1858 Bernadette, with her sister and a friend, went to collect firewood from Massabielle and it was on this day that she first saw ‘A beautiful lady’. This was the first of 18 Apparitions. It was during the 16th Apparition that the beautiful lady revealed herself to be the Blessed Virgin with the words spoken in the local dialect ‘Que Soy Era Immaculada Conceptiou’- I am the Immaculate Conception. Bernadette left Lourdes in 1866 at the age of 22 to join the Sisters of Charity at the Convent of St.Gildard in Nevers. Whilst in the convent Bernadette spent most of her time in the infirmary, either caring for the sick or as a patient there herself. She died in 1879 at the age of 35 after a life which had involved much physical suffering. During the canonisation process her body was exhumed three times and deemed to be incorrupt. St Bernadette was canonised in 1933. Her body now lies in a glass coffin in the Chapel at Nevers approximately 700kms from Lourdes. Fact file FRANCE Lourdes SPAIN Barcelona ITALY Rome Our Lourdes team Our pilgrims are welcomed on arrival by our team, all English and French speakers. They are experts on the activities, facilities and services Lourdes has to offer and are on hand should you need any assistance during your trip. They will provide you with the best advice and support available and are there to greet you on your arrival and available to you at all times. Pilgrimages with Tangney Tours We understand the unique needs and expectations of Pilgrims and have built our service and programmes around the years of experience and knowledge gained from specialising in Pilgrimages to this Holy Shrine. We are proud to offer an all encompassing package ensuring a friendly, courteous and comfortable pilgrimage right from your initial enquiry through to your journey home. Always available for our Pilgrims Pilgrims travelling with Tangney Tours enjoy an organised programme which includes Masses, walking tours, and excursions offered exclusively for our pilgrims. We use English speaking Spiritual Leaders and our resident representatives in Lourdes are always available for you. Introduction to Lourdes Upon arrival you are invited to an introductory tour which gives an insight into Lourdes, its sanctuary and the life and times of St Bernadette. Mass The Tangney Tours Lourdes office will arrange daily Mass in English, including at least one Mass celebrated at the Grotto. The Baths and Personal Devotions Our programmes include the opportunity for you to visit the Baths and allow time for your own personal devotions. Torchlight Processions, International Mass Your religious programme will include participation at The Blessed Sacrament Procession, Blessing of the Sick, Stations of the Cross, the Marian Torchlight Procession and attendance at an International Mass. Excursions Our optional excursions include trips to Bar très (a small village outside of Lourdes where Bernadette lived for par t of her life), Gavarnie and Pont d’Espagne (wonderful scenic towns situated in the Pyrenean Mountains) and are accompanied by a local guide and/or Spiritual Leader. Other Attractions in Lourdes Pic du Jer Overlooks Lourdes and can be recognised by its large cross illuminated at night. Take the 100-year-old funicular railway transporting you to the summit, some 1,000m in altitude in only 6 minutes. Enjoy the fantastic view over Lourdes, Pau, Tarbes and the Pyrenees. The Little Train This excursion covers 4.6 miles (7.5 km), and lasts about 45 minutes. It offers you the chance to see the Cité Mariale, the old quarters, the upper town and its historic buildings. Lourdes Museum Discover the history of Lourdes at the time of the Apparitions. Chateau Fort A fort has existed on this site since Roman times; the museum contains several exhibitions and is well worth a visit. The Little Lourdes The Little Lourdes takes visitors into the past, in a miniature world, to discover what life was like for Bernadette in 1858. La Salle Bernadette - Cinema Daily screenings of Jean Delannoy’s film about Bernadette’s life (shown in several languages daily). The Wax Museum More than 100 life-size wax characters, presented by the decorators of the famous Musée Grévin of Paris. Scene after scene, you will relive the fascinating story of Jesus Christ and Bernadette’s life. www.tangney-tours.com 5 Fact file Flight Calendar These are the following dates which we will be flying direct to and from Lourdes. Stansted Dates: March 2528 April 1 4 2529 May 2 5 9 1619 232730 June 3 6 10 July 152223 24 29 30 August 1 5 12 14 19 26 29 September259162330 October7 Scotland Dates from Edinburgh: July 1 8 15 22 Manchester Dates: July 22 29 AugustReykjavik5 12 19 ICELAND Liverpool Dates: July 22 to 29 (7 nights) Bristol Dates: September 16 to 23 (7 nights) Please note these flights are subject to confirmation at the time of booking and certain peak dates may carry a supplementary flight charge, such as Easter, Spring bank holiday etc… Lourdes by Air Our Exclusive Air Charter Pilgrimages direct to Lourdes T Glasgow Teesside angney Tours are the major operator of charter flights direct to Lourdes airport from the UK. Most of our flights are with the award winning Titan Airways using the 737, 757 and 767 type aircraft. They are a well renowned airline having previously won the “Best Passenger Charter Airline” award. Please have a look at their website for more information: www.titan-airways.co.uk Our own regular charter flights depart from London Stansted direct to Lourdes departing NO Bergen selected Fridays and Mondays from Easter until October. Other dates may be available on request. Manchester Liverpool Birmingham PORTUGAL Aarh Leeds Doncaster East Midlands DENMA UK Stansted Exeter Our Lourdes charter flights include: ■ Jet-bridges (where possible) so therefore no steps at Stansted and Lourdes ■ All taxes and charges, no supplements to pay ■ 23kgs FREE luggage allowance ■ In-flight snack ■ Free wheelchair loan if required and requested in advance Porto Edinburgh Newcastle GERM Frankfurt Strasbourg FRANCE Bordeaux Zurich LIECHTEN SWITZERLAND Lyon Milan Bilbao Hints & Tips Toulouse Andorra la Vella ■ ANDORRA I TA LY Nice Marseilles MONACO The main currency accepted is Euros Madrid Lisbon ■ Please ensure that you have a valid passport Barcelona Ajaccio ■ If you require a Visa, please ensure that you SPAIN Valencia apply for it well in advance, we will be happy Palma to help with any documents that may need Seville Murcia to be provided. Malaga Gibraltar Cagliari Cartagena ■ The weather can be warm in the summer, Tangier Cueta please pack a rain coat in the event of Algiers Melilla Oran showers which can occur. You are’Annaba in the Rabat Bizerte Casablanca mountains after all. Tunis MOROCCO ■ Meal times in the hotels are set: 7-9 for breakfast, 12 for lunch and 7pm for dinner. TUNISIA ALGERIA Don’t forget, on our charter flights you can bring back as much Lourdes water as you wish, FREE of charge. 6 Freephone 0800 917 3572 M Lourdes Hotels Although we are pleased to offer our Pilgrims a choice of over 50 hotels, in this brochure we feature some of the most popular choices. By minimising the number of featured hotels we hope to encourage our Pilgrims to be fully involved in the pilgrimage programmes that we offer. What’s included in the price? Lourdes Pilgrimages include flights, all taxes, transfers from and to Lourdes Airport, full board accommodation breakfast, lunch and dinner. You will also have one of our experienced guides looking after you throughout your stay. Please select your hotel carefully, you will find the package prices are shown within their relevant categories. The accommodations featured have been carefully selected by us having worked closely with the owners for many years and we are confident of the complete support and service they can offer to our Pilgrims. Above all they fully comply with all French health and safety regulations. Accommodation 1 Hotel Beau Site 2 Hotel Saint-Georges Fact file Prices Hotel Astoria 3 Night Price: £470Code LF3 4 Night Price: £505Code LM4 7 Night Price: £640 Code LMF7 Single room supplement: £26 per night Prices include Breakfast, lunch and dinner. Travel insurance: 3 nights - £25 4 nights - £27 7 nights - £30 Extras / Supplements: Easter and Spring bank holiday do attract supplements, please contact us for details. Manchester – Please contact us for details. Edinburgh & Exeter – Please contact us for details. Other hotels we use include: Hotel Gloria, Hotel Notre Dame de France, Hotel St Clair, Hotel Ariane, Hotel Arcades, Hotel Paradis, Hotel Jeanne D’Arc, Hotel Irlande, Hotel Roissy, Hotel Panorama, Hotel Moderne and more. 3 Hotel Méditerranée 4 Hotel Alba 5 Hotel Padoue 6 Hotel Eliseo 7 8 9 11 6 10 5 7 Hotel Saint Sauveur 8Grand Hotel Gallia & Londres 9 Hotel The Solitude 10 Hotel Astoria-Vatican 2 12 11Grand Hotel de la Grotte 1 3 4 12 Tangney Tours Office Hotel Astoria-Vatican HHH The hotel Astoria-Vatican has 141 modern air-conditioned rooms, of which several are equipped for special needs. This hotel is ideally situated for those wishing to be closer to the top of the town of Lourdes and near to the castle. It offers all the modern amenities of a contemporary hotel with a familiar and friendly team. Hotel Info: (141 rooms) ■ All rooms have TV ■ Hotel Bar ■ Souvenir shop ■ Wi-Fi throughout ■ Air conditioning throughout the hotel ■ Average walking time to St Josephs’ Gate: 8 minutes ■ 6 rooms with disabled facilities ■ Bureau de Change www.tangney-tours.com 7 Lourdes Hotels Hotel Beau Site HHH Hotel Saint-Georges HHH The Beau Site was entirely refurbished in 2015. It is a bright and modern hotel and is situated on the banks of the river Gave. The new bar and reception are on the ground floor and the air conditioned restaurant on the first floor. The hotel has two lifts for ease of access and has no steps and is wheelchair friendly. This hotel is a real favorite with our pilgrims and we recommend any Pilgrims who are not part of a group to stay here. Adjacent to the Hotel Beau Site the St Georges is a well maintained family run hotel.The rooms are comfortable and like the Beau Site, they are quieter than some areas of town. Public areas are air conditioned and all floors are serviced by a lift.The hotel has a friendly atmosphere, a cosy bar area and a restaurant on the first floor. Hotel Info: (63 rooms) ■ All rooms have TV ■ Air conditioning in public areas in public areas ■ Average walking time to St Josephs’ Gate: 8 minutes ■ 2 family rooms ■ 3 rooms with disabled facilities ■ Wi-Fi Hotel Info: (52 rooms) ■ All rooms have TV ■ Hotel Bar ■ Air conditioning in public areas ■ Wi-Fi in public areas Hotel Eliseo HHHH Alba Hotel HHHH We introduced the Eliseo hotel to our pilgrims in 2015, it was an instant success. It’s a large modern property with bright air-conditioned rooms (some of the largest in Lourdes), which are excellent for those that require more space to move around in. There is a roof top terrace with panoramic views and its excellent restaurant provides a first class service. This first class hotel will be high in demand for 2016. The hotel Alba is a spacious modern hotel overlooking the river Gave on the Avenue Paradis, next to the Méditerranée. It provides full access for wheelchairs and has 61 rooms suitable for the less able pilgrim. It is a popular choice for groups and families with 4/5 bedded rooms available. The hotel is air conditioned throughout and has three lifts, restaurant and bar area. Hotel Info: 204 rooms ■ All rooms have satellite TV Hotel Bar Souvenir shop ■ Air conditioning throughout ■ Walking time to St Josephs’ Gate: 2 minutes ■ Rooms with disabled facilities ■ Conference rooms ■ ■ Hotel Info: (237 rooms) ■ All rooms have TV ■ Souvenir shop ■ Average ■ ■ ■ walking time to St Josephs’ Gate: 8 minutes 4 family rooms 3 rooms with disabled facilities Bureau de Change Wi-Fi in public areas time to St Josephs’ Gate: 10 minutes ■ 61 rooms with disabled facilities ■ Garden terrace ■ Bureau de Change ■ ■ Walking Hotel Padoue HHHH Hotel Méditerranée HHHH This modern hotel is one of the closest to the Sanctuary making it a popular choice for pilgrims who prefer not to walk too far. With airconditioning throughout, the Hotel Padoue is fully equipped with all modern aids for wheelchair users and the disabled. On the ground floor you will find the reception, a boutique, a bar with ample seating and a number of lounges. The restaurant offers a high standard cuisine to suit all tastes. A great hotel situated on the banks of the river Gave opposite the Hotel Beau Site. The hotel was renovated for 2014 and has built on its great success. It features new spacious public areas a new bar and all of the rooms are re-decorated. The entire hotel is air conditioned and accessible to wheelchairs. All floors are serviced by two large lifts and Pilgrims are assured of a warm welcome from the regular staff. Hotel Info: (155 rooms) ■ All rooms have TV ■ Souvenir shop 8 Freephone 0800 917 3572 Wi-Fi in public areas conditioning throughout the hotel ■ Average walking time to St Josephs’ Gate: 2 minutes ■ Conference room ■ 24 rooms with disabled facilities ■ Bureau de Change ■ ■ Air Hotel Info: (171 rooms) ■ All rooms have TV ■ Souvenir shop in public areas ■ Air conditioning throughout ■ Walking time to St Josephs’ Gate: 10 minutes ■ 13 rooms with disabled facilities ■ Conference / meetings rooms ■ Wi-Fi Prices Hotel Saint Sauveur HHH Ideally situated for pilgrims who wish to be close to the Sanctuaries. All areas of the hotel are air conditioned. This hotel is similar to the Solitude and run by the same family. It is located in the busier part of town. On the ground floor you will find the reception area, lounge, restaurant and bar. The hotel has a warm atmosphere and attentive staff. All include flights, transfers, taxes, accommodation, breakfast, lunch and dinner. Hotel Info: (174 rooms) ■ All rooms have TV ■ Hotel bar ■ Souvenir shop ■ Air conditioning throughout the hotel ■ Walking time to St Josephs’ Gate: 3 minutes ■ 5 rooms with disabled facilities ■ Conference room Hotel Info: (293 rooms) ■ All rooms have TV ■ Hotel bar ■ Souvenir shop ■ Air conditioning in public areas and some bedrooms ■ Walking time to St Josephs’ Gate: 4 minutes ■ Conference room Grand Hotel Gallia & Londres HHHH A four star hotel situated close to St Josephs Gate and the Sanctuary. The rooms offer modern comfort in a traditional style. The hotel has views of both the Chateau Fort and the Sanctuary. It has an attractive garden that can be enjoyed by all guests. Hotel Info: (90 rooms) ■ All rooms have TV ■ Hotel bar ■ Souvenir shop ■ Air conditioning throughout the hotel ■ Walking time to St Josephs’ Gate: 4 minutes ■ Conference room ■ Garden Grand Hotel de la Grotte HHHHH The only five star hotel in Lourdes, situated half way up the Rue de la Grotte between the Sanctuary and the main town of Lourdes, overlooking the River Gave. Decorated in the style of Napoleon III, the hotel has a comfortable lounge and bar area. The Hotel is well known for its excellent cuisine. Hotel St-Georges 3 Night Price: £470 Code LF3 4 Night Price: £505Code LM4 7 Night Price: £640 Code LMF7 Single room supplement: £26 per night Hotel Mediterranée 3 Night Price: £499Code LF3 4 Night Price: £570Code LM4 7 Night Price: £696 Code LMF7 Single room supplement: £30 per night Hotel La Solitude HHHH Situated near the entrance to the Sanctuary beside the river Gave, opposite the St Frai hospital. A large hotel with an open reception area, lounge, restaurant and bar area with ample seating. Air conditioned in all public areas and some bedrooms. Hotel Beau Site 3 Night Price: £470Code LF3 4 Night Price: £505Code LM4 7 Night Price: £640 Code LMF7 Single room supplement: £26 per night Hotel Info: (83 rooms) ■ All rooms have TV ■ A la Carte Restaurant ■ Souvenir shop ■ Air conditioning throughout the hotel ■ Average walking time to St Michaels’ Gate: 5 minutes ■ Concierge ■ Swimming pool Hotel Alba 3 Night Price: £499 Code LF3 4 Night Price: £570Code LM4 7 Night Price: £696 Code LMF7 Single room supplement: £30 per night Hotel Eliseo 3 Night Price: £525Code LF3 4 Night Price: £595Code LM4 7 Night Price: £799 Code LMF7 Single room supplement: £34 per night Hotel Padoue 3 Night Price: £525Code LF3 4 Night Price: £595Code LM4 7 Night Price: £799Code LMF7 Single room supplement: £34 per night Hotel Saint Sauveur/Hotel La Solitude 3 Night Price: £550Code LF3 4 Night Price: £625Code LM4 7 Night Price: £850 Code LMF7 Single room supplement: £36 per night Grand Hotel De La Grotte 3 Night Price: £595Code LF3 4 Night Price: £690Code LM4 7 Night Price: £949 Code LMF7 Single room supplement: £36 per night Grand Hotel Gallia Londres 3 Night Price: £619Code LF3 4 Night Price: £709Code LM4 7 Night Price: £999 Code LMF7 Single room supplement: £45 per night Travel insurance: 3 nights - £25 4 nights - £27 7 nights - £30 Extras / Supplements: Easter and Spring bank holiday do attract supplements, please contact us for details. Manchester – Flights will incur a £30 supplement. Edinburgh & Bristol – Direct – Please contact us for details. www.tangney-tours.com 9 Fact file Pilgrimage Includes Mass at the Grotto, participation in the Mass and Procession, Blessing of the Sick and inclusion in the Torchlight Procession. You may also visit the Baths and join in one of our guided walking tours of Lourdes and the places associated with the life and times of St. Bernadette. Dates & Prices Feast & Holy Day Pilgrimages by Air Feast of our Lady of Lourdes Depart to Lourdes with three nights full board accommodation. Whilst in Lourdes you can participate in the Torchlight procession and vigil, Mass of the Feast of our Lady of Lourdes at the Grotto, the Angelus on the Feast Day and the Blessed Sacrament Procession. Price includes return flights, full board accommodation, taxes and transfers, prayer book and badge and the full Tangney Tours courier service. Easter week in Lourdes Easter in Lourdes is full of Joy and celebration, depart from London arriving in Lourdes for four days full board accommodation. You will have the opportunity to celebrate in our full pilgrimage programme over this wonderful time in the liturgical year. Feast of Our Lady of Lourdes: 3 Night pilgrimage 10th – 13th February Tour Code: FOL316 Prices from: £285 per person (plus the cost of your flight) (late bookings may incur a surcharge) Single room supplement: £26 per night Travel insurance: £25 per person Easter in Lourdes 28th March – 1st April Return flights to Lourdes airpor t, transfer to your choice of hotel with 5 nights full board accommodation. Tour code: LM4 Prices from: £525 Single room supplement from: £26 per night Travel insurance: £27 per person Feast of the Assumption 12th – 19th August Return flights from London Stansted direct to Lourdes airport, transfer to your choice of hotel with 7 nights full board accommodation. Tour code: LF7 Prices from: £640 Single room supplement from: £26 per night Travel insurance: £30 per person Feast of the Immaculate Conception Feast of the Assumption The Assumption of Mary into heaven is a beautiful feast day and one that Lourdes enjoys celebrating. Depart from London Stansted arriving into Lourdes for full board accommodation, over eight days you have the opportunity to follow our full pilgrimage programme also participating in festivities on this Holy Day. Feast of the Immaculate Conception Our Lady spoke to Bernadette in Lourdes using the words ‘I am the Immaculate Conception’. Join with us in Lourdes to celebrate this Holy day. You will have three days in Lourdes staying in 3* accommodation, full board, a short walk from the domain. Whilst in Lourdes you will be able to participate in our full pilgrimage programme. Christmas in Lourdes This pilgrimage gives you the opportunity to experience Lourdes at this holy time of the year. During your stay in Lourdes you will follow the special Christmas programme which will include Mass at the Grotto, a walking tour of Lourdes, Stations of the Cross, Christmas Eve Midnight Mass and time for quiet personal reflection. Christmas Day lunch will be celebrated in the hotel with all the pilgrims. There are return flights from London and a transfer to your hotel for 4 nights full board accommodation. 10 Freephone 0800 917 3572 7th – 9th December Ground package, price excludes air fare.The flight cost charged at best prices at the time of booking. Price is for 2 nights full board accommodation staying at 3* Hotel Beau Site or similar and hotel transfers to and from the airport. Flights from other UK airports to the region are available but may be subject to a transfer supplement. Tour code: FICD16 Prices from: £260 plus the cost of your flight Single room supplement from: £26 per night Travel insurance: £25 per person Christmas in Lourdes 23rd – 27th December We would recommend booking early. Tour code: CIL16 Prices: £390 per person (plus the cost of your flight) Single room supplement from: FREE Travel insurance: £27 All Pilgrims on this trip will be allocated in the same hotel All the pilgrimages listed above are on a full board basis, therefore include breakfast, lunch and dinner. Fact file Parish & Group Pilgrimages We specialise in arranging pilgrimages for groups throughout the year. UK Stansted We depart from a number of UK airports, especially Stansted, with direct flights to Lourdes. Our dedicated team will liaise with your group leader and will tailor a pilgrimage to your requirements. We will work with you to find suitable dates and accommodation for your group. Our own charter flights are very flexible and accommodating for all pilgrims. We can provide you with lift coaches if required and you can rest assured that a personal service is guaranteed throughout. Every detail of your itinerary can be organised in advance from mass venues and timings to excursions and other events. POLAND GERMANY FRANCE ITALY Lourdes Barcelona In 2016 we will be offering group discounts on selectedReykjavik dates of the year. If you are thinking of ICELAND taking a large group or parish to Lourdes, make sure you book your groups well in advance. Please contact the office on our freephone number 0800 9173 572 for more information. Special departure offers NORWA Tangney Tours is pleased to offer the below dates for pilgrimage to Lourdes. These are at discounted prices without reducing the excellent service that we are renowned for. Places are limited and subject to confirmation at the time of booking, prices are based on a 3 star hotel such as the Beau Site or similar with full board included. Please book early to avoid disappointment. 25 - 29 Apr - 4 Nights from £395 23 - 27 May - 4 Nights from £425 3 - 10 June - 7 Nights from £560 22 - 23 July - 1 Night from £199 22 - 24 July - 2 Nights from £249 29 - 30 July - 1 Night from £235 30 July - 1 August - 2 Nights from £285 26 - 29 August - 3 Nights from £399 2 - 5 September - 3 Nights from £399 Bergen Glasgow Teesside Manchester Liverpool Birmingham Edinburgh Newcastle Aarhus Leeds Doncaster East Midlands DENMARK UK Ham Stansted Exeter GERMANY Frankfurt In 2015 Tangney Tours transported over 6,500 pilgrims from various dioceses around the Strasbourg country to Lourdes. FRANCE Zurich Munic LIECHTENSTE The strength of these pilgrimages comes fromSWITZERLAND Bordeaux Lyon the Youth sections and in the same year we had Milan over 1,000 ofBilbao them travel by coach. Toulouse Porto PORTUGAL Andorra la Vella ANDORRA These offers are subject to availability and confirmation at the time of booking. I TA LY Nice Marseilles MONACO Bolog SAN MARI Madrid Lisbon Barcelona Ajaccio SPAIN Valencia Seville Rome Palma Murcia Gibraltar Tangier Malaga Cueta Melilla Casablanca Rabat Cagliari Cartagena Oran Paler Algiers ’Annaba Bizerte Tunis MOROCCO ALGERIA TUNISIA www.tangney-tours.com 11 Major Pilgrimages 2016 Tangney Tours is officially appointed by the majority of Archdioceses, Dioceses and other organisations to coordinate their annual pilgrimages to Lourdes. We will fly from the group’s chosen airport directly to Lourdes. In 2016 we will be operating flights: Pilgrimage DatesAirport Order of Malta 29 April - 5 May Stansted International Military Pilgrimage 19 - 23 May Stansted Society of our Lady of Lourdes 27 May - 3 June Stansted Middlesbrough 27 May - 3 June Teesside Birmingham 28 May - 3 June Birmingham Motherwell 01 - 08 July Edinburgh Paisley 01 - 08 July Edinburgh Edinburgh 08 - 15 July Edinburgh Glasgow 15 - 22 July Edinburgh Lancaster 22 - 29 July Manchester Westminster 24 - 30 July Stansted Hexham & Newcastle 29 July - 5 August Newcastle Brentwood 14 - 19 August Stansted Catholic Association 19 - 26 August Stansted, Southwark, Northampton, Clifton, Portsmouth, Birmingham and East Anglia, UK Carmelites and Stonyhurst Southampton Raphael Stansted and Manchester 5 - 9 September Please contact us for a separate booking form, do not complete the enclosed form. For more information on these pilgrimages, please contact us or visit our website. 12 Freephone 0800 917 3572 Coach Pilgrimages to Lourdes We have organised a number of pilgrimages throughout the year by coach at reasonable cost to coincide with Holy days and special feast days in Lourdes. Fact file Our coach pilgrimages include: ■ Luxury air conditioned coaches and/or Spiritual Leader ■ Regular comfort stops ■ Full spiritual programme with prayer book and badge ■ Departure from Westminster Cathedral. ■ Dover – Calais ferry crossing with P&O ■ Courier Feast of our Lady of Lourdes 10th - 13th February - Includes Torchlight Procession on the Feast Day! It is now 158 years since Bernadette saw Our Lady by the river Gave in what was the small town of Lourdes. Celebrate with us this wonderful feast day of ‘Our Lady of Lourdes.’ You will have two full days in Lourdes staying in 3* accommodation, full board, a short walk from the domain. Whilst in Lourdes you will be able to participate in our full pilgrimage programme. Please note that the coach does travel through the night on this pilgrimage. We have made a very special effort to ensure that a pilgrimage to Lourdes is once more available at under £200. We have included our excellent high quality coach suppliers together with a great 3 star hotel in Lourdes. You will have one of our guides throughout the pilgrimage together with badge and prayer book. This pilgrimage is also available to any group or parish at any time. UK London Calais Paris Vierzon Nevers FRANCE Rocamadour Lourdes SPAIN ITALY Dates & Prices Easter weekend in Lourdes 25th - 28th March Easter in Lourdes is full of Joy and celebration. Depart from Westminster Cathedral arriving in Lourdes for two days full board accommodation. You will have the opportunity to celebrate in our full pilgrimage programme over this wonderful time in the liturgical year. Please note that this coach does travel through the night. We have included our excellent high quality coach suppliers together with a great 3 star hotel in Lourdes. You will have one of our guides throughout the pilgrimage together with badge and prayer book. Feast of the Assumption 13th - 17th August The assumption of Mary into heaven is a beautiful feast day and is a time of great celebration in Lourdes. Depart Westminster early morning arriving into Lourdes on the 14th. You have the opportunity over three days in Lourdes to follow a full pilgrimage programme enjoying the celebrations. Please note that the coach does travel through the night on this pilgrimage. We have included our excellent high quality coach suppliers together with a great 3 star hotel in Lourdes. You will have one of our guides throughout the pilgrimage together with badge and prayer book. Feast of the Immaculate Conception Feast of Our Lady of Lourdes 10th – 13th February (2 full days in Lourdes) Tour Code: FOLC16 Price: £199 per person Single room supplement: £30 per person for the duration Travel insurance: £25 per person Overnight by Coach Easter weekend in Lourdes 25th – 28th March (2 full days in Lourdes) Tour Code: EILC16 Price: £199 per person Single room supplement: £30 per person for the duration Travel insurance: £25 per person Overnight by Coach Feast of the Assumption in Lourdes 13th – 17th August (3 full days in Lourdes) Tour Code: FOAC16 Price: £299 per person Single room supplement: £50 per person for the duration Travel insurance: £27 per person Feast of the Immaculate Conception in Lourdes 7th - 10th December (2 full days in Lourdes) Tour Code: FICC16 Price: £199 per person Single room supplement: £30 per person for the duration Travel insurance: £25 per person 7th - 10th December Our Lady spoke to Bernadette in Lourdes using the words ‘I am the immaculate conception’. Join with us in Lourdes to celebrate this holy day. You will have two days in Lourdes staying in 3* accommodation, full board, a short walk from the domain. Whilst in Lourdes you will be able to participate in our full pilgrimage programme. Please note that the coach does travel through the night on this pilgrimage. We have made a very special effort to ensure that a pilgrimage to Lourdes is once more available at under £200. We have included our excellent high quality coach suppliers together with a great 3 star hotel in Lourdes. You will have one of our guides throughout the pilgrimage together with badge and prayer book. www.tangney-tours.com 13 Fact file Lisieux Lisieux ENGLAND Amsterdam London Lisieux is the home of St. Thérèse of the Little Flower. She was born on the 2nd of February 1873 in Alencon. T Lisieux El be GERMANY Paris FRANCE hérèse lived in Lisieux for 10 years before entering the Carmelite Order in 1888 at the age of fifteen. In Thérèse’s memoirs “Story of a Soul”, she explains her “little way” to holiness. This is not by extraordinary sacrifices but by the everyday acts offered to God through love. Her memoirs were published in more than 60 languages and she quickly became known and admired throughout the world. In 1925 she was declared a Saint. Lourdes SPAIN Barcelona ITALY Rome Dates & Prices Our popular August Lisieux Retreat This retreat pilgrimage is led by Fr Paul Smith Monday 8th - Friday 12th August, depart Monday morning arriving in Lisieux for dinner. A full Spiritual programme will be offered based on the teachings of St Thérèse and her ‘Little Way’ of Spiritual childhood. Excursions will include a visit to the birthplace of Saint Thérèse in Alencon, her family home and the cemetery where Thérèse was first buried and the Carmel where her remains were transferred in 1923. Returning to Westminster on Friday evening. Nevers Express Nevers is the resting place of St Bernadette. 8th - 12th August Led by Fr Paul Smith Tour Code: LISA16 Price: £299 per person Single room supplement: £24 per person for the duration (limited space) Travel insurance: £27 per person We would be delighted to take your Parish or group to Lisieux at any time. Hotels are also available in Lisieux so please ask for details. Fact file Depart from London Friday morning, we travel to Dover for a crossing with P&O ferries to Calais. We then enjoy a scenic journey through France with stops en route, arriving in time for an evening meal and two nights’ accommodation in Nevers. Here you will have an opportunity to celebrate mass in the convent where Bernadette was a novice as well as venerating her body. We will stay in a 3* hotel in the town a short walk from the convent. On the Sunday, we will depart after breakfast and travel to Calais for an early evening ferry and return to the UK. Dates & Prices Tangney Tours is the leading specialist for coach pilgrimages from the UK. 14th – 16th October Tour Code: NEX16 Price: £285 per person Single room supplement: £50 for the duration Travel insurance: £23 per person No overnight travel during this pilgrimage. Many parishes or groups organise pilgrimages to other destinations with us which are not advertised in our brochure. Here are a couple of examples of what we can offer for you. Paris by coach - £299 per person Depart early morning on the Friday and travel to Paris by luxury coach. We will spend 2 nights in Paris on a half board basis and visit both historical and religious sites. We will celebrate Mass in Rue de Bac and/or in the Church of Saint-Vincent-de-Paul. There will be free time for personal exploration in Paris as well. We will arrive back late on the Sunday evening. Historical city of Brugge - £275 per person Depart early morning on the Friday and travel to Brugge by luxury coach. We will spend 2 nights in Brugge on a half board basis and visiting the Church of the Holy Blood and have mass in the local area. There will be time for shopping and personal devotions as well. On the return we will stop in the city of Ypres to visit the memorials to the battle fields. We will arrive back late on the Sunday evening. 14 Freephone 0800 917 3572 UK London Calais Paris Vierzon Nevers FRANCE Rocamadour Lourdes SPAIN ITALY These tours are available for your group of 25+ pilgrims at any time of the year with departures from anywhere in mainland England, Wales or Scotland. These coach tours are available all year round for groups (from as small as 15 people). We can tailor this to your requirements and include free places for group leaders. Please contact our coach pilgrimages department for more details and to register your interest. The Holy Land A pilgrimage to the Holy Land will afford you the opportunity to bring to life the stories that we have all read or heard about. The Church of the Nativity, Cana and Mount Olives are just a few places we will visit. T angney Tours’ philosophy is to support the Christians of the Holy Land and ensure that when we travel with our groups we only use the services of Christian guides, hotels, coach drivers etc. There are exceptions to this in places like Galilee where we use Jewish accommodation as that is all there is; however we fully support the Christian community when we can. Our local Tangney Tour representatives will guide you through Jerusalem, Bethlehem and other places. You can rest assured that safety is paramount and we assure you that it will be an experience you will never forget. Whilst journeying highlights include: Nativity Church: The church structure is built over the cave that marks the birthplace of Jesus and is one of the oldest operating churches in the world. River Jordan: The baptism of Jesus marks the beginning of Jesus’ public ministry, it was here that John baptised Jesus. Cana: Cana marks an important part of Jesus’ life as it was his first of many miracles. Here we visit the sight at which Jesus turned the water into wine. Mount of Olives: A place often mentioned in the Old and more often in the New Testament. Jesus spent time on the mount teaching and prophesying to his disciples. Church of Beatitudes: The location of Jesus’ most famous sermon where he spoke to his followers about how they should lead their lives which is still a key teaching for Christians today. Pater Noster Church: Named after the ‘Our Father’ (Latin: Pater Noster) the church stands upon the traditional site in Jerusalem where Jesus taught his disciples the Lord’s Prayer. Golgotha & Via Dolorosa ‘the way of suffering’: Walk the steps Jesus walked to Golgotha, this path is where many say they feel closest to the story of Jesus’ final moments before his death on the cross. Our tours also include visits to: St Peter in Gallicantu, the old city of Jerusalem, the Dead Sea, Jericho, Church of the annunciation, Tiberias, Sea of Galilee, Capernaum, Mount Tabor and the Garden of Gethsemane. 2015 has seen Tangney Tours operate dozens of pilgrimages to the Holy Land with groups of 25 up to 200 totalling over a thousand pilgrims. Recent conflicts have not deterred visits to this holy place and over the last few years it has become the primary destination for many Pilgrims. We are proud to offer the official pilgrimages to the Archdiocese of Westminster, Birmingham, Southwark, Clifton, the Catenians, the KHS and more. Church of the Holy Sepulchre www.tangney-tours.com 15 Church of the Nativity Our Pilgrimage Itinerary (can be tailored to your group) Tangney Tours offers a number of different itineraries for groups. Here is an example of a typical one that our groups will follow, however this may be subject to change. F ly direct to Tel Aviv from London and meet your guide for transfer by luxury air-conditioned coach to Jerusalem for your first nights accommodation. In Jerusalem we will visit the Mount of Olives, the Pater Noster Church and follow the Palm Sunday Route visiting the chapel of Dominus Flevit and the Garden of Gethsemane. We include a tour of the Old City of Jerusalem and a walk along the Via Dolorosa starting with the first stations at the Ecce Homo and the Chapel of Flagellation, and ending with the last stations in the Church of the Holy Sepulchre. Church of all Nations Jerusalem We then leave Jerusalem for Bethlehem. Whilst in Bethlehem, we will visit the Nativity Church, the birth place of Christ. There will be time available for you to explore and shop in the local area. We continue our pilgrimage to Tiberius, stopping en route at the dead sea, travelling along the Jordan Valley where among the many historical sites is the church of the Annunciation. After Nazareth we will spend time in Capernaum and the Sea of Galilee. Our last stay will be in Tiberias. On the final day we transfer, stopping en route at Mount Carmel, to Ben Gurion airport for the return to London. 16 Freephone 0800 917 3572 Sea of Galilee R R A Fact file N E CYPRUS A LEBANON N Damascus S E ISRAEL A Tel Aviv Jerusalem JORDAN EGYPT Cairo Pilgrimages to the Holy Land include: Mount of Beatitudes Pilgrimages 5 Night Spring Pilgrimage During this fantastic 5 night spring pilgrimage we will visit all the religious sites including, Church of the Holy Sepulchre, the site of the birth of Christ, a walk on the Via Dolorosa in Jerusalem and a boat trip on the sea of Galilee. This promises to be a wonderful pilgrimage. Dates & Prices 18th – 23rd May Spring in the Holy Land Tour code: HLM16 Price: £949 half board per person (includes flights) Single room supplement: £165 for the duration (5 nights) Travel insurance: £53 per person 7 Night Pilgrimages 19th – 26th September (7 nights) Tour code: HLS16 Price: £1,279 half board per person (includes flights) Single room supplement: £286 for the duration Travel insurance: £58 per person 31st October – 7th November (7 nights) Tour code: HLN16 Price: £1,279 half board per person (includes flights) Single room supplement: £286 for the duration Travel insurance: £58 per person These 7 night pilgrimages depart from London or Manchester, dependent on group size. These are dates that Tangney Tours has its own organised pilgrimages, but we are also offering pilgrimages to a large number of other groups, including the Catenians, the Knights of the Holy Sepulchre, the Archdiocese of Birmingham and Westminster, the diocese of Southwark and many more from around the UK. If the above dates are unsuitable, please contact us as you may be able to join one of our other groups, or why not lead a group yourself? ■ Direct flights of all tips, taxes and service charges ■ Fully accompanied by English speaking guides ■ Spiritual Leader ■ Half board accommodation (unless listed otherwise) ■ Full pilgrimage itinerary including all transfers and coach travel ■ Inclusive Our groups department will be pleased to provide a tailor-made itinerary for you, please contact us for details. We would advise groups to book at least 8 – 10 months prior to departure. Accommodation In offering pilgrimages to the Holy Land it is our intention to support the Christians in Palestine and Israel by using, when and wherever possible, hotels, hostels and guest houses which are owned by Christians. Tangney Tours is pleased to work with a number of 3 star (or better) hotels inside the city walls of Jerusalem, the centre of Bethlehem and by the Sea of Galilee. Please note that accommodation will be confirmed closer to departure date. Hints & Tips Advisable to book early as the Holy Land is once again becoming a popular pilgrimage destination. Passports need to be valid for 6 months. Due to the limitations of assistive services in this part of the world, this pilgrimage is not suitable for the less mobile traveller. Flight time from London APPROX 4hrs 30mins. ■ No vaccinations are required for this trip are not necessary for British passport holders ■ The official currency in Israel is shekels, dollars and pounds are widely accepted ■ Visas (These dates may be subject to change, dependant on flight availability) All our prices include: Tips to Guides, Drivers, Hotel Staff and Baggage Porters. Headsets and all Entrance charges are also included. The value of these items amounts to £120 per person, often these items are shown as added extras by other companies. Church of the Holy Sepulchre www.tangney-tours.com 17 Fatima A century has nearly passed since ‘Our Lady Queen of Peace’ chose Fatima, a little hamlet in Portugal, to bring the message of love to the world divided in 1917 by the horrors of the First World War. 18 Freephone 0800 917 3572 Celebrating 100 years in 2017! O n the 13th May 1917 Our Lady appeared to three little shepherds while they were watching over their flocks at a place called Cova da Iria in the rocky unproductive area of central Portugal now known the world over as Fatima. The three children, Francisco, Jacinta and Lucia had already been prepared for the advent of ‘A Lady brighter than the Sun’ by the apparition of a shining angel. The apparition gave an urgent request for continued prayer and was reinforced by the Blessed Virgin’s insistence upon greater devotion to the Rosary. The Lady from heaven asked the children to return six times at the same hour on the 13th of every month, May to October. ‘Our Lady of the Rosary’ subsequently made known that she wanted a chapel to be built there in her honour. She announced that the War was nearing its end and that Our Blessed Lord was outraged and offended by the behaviour of mankind. She stressed the importance of praying the Rosary every day and penance in reparation for the sins committed by man. Many pilgrims, sometimes up to one million at a time, some on foot, make the pilgrimage to Fatima to pray to Our Lady. We offer pilgrimages to Fatima Fact file from May to October by air for both 4 & 6 nights Flights from London to Lisbon/Porto ■ Transfer from Lisbon/Porto to Fatima ■ Full courier service and Spiritual Leader ■ Full board accommodation ■ Prayer book and badge ■ In Fatima there is a daily programme available for you to include the following: ■ A walking tour of the Sanctuary and Basilica with visits to both the Chapel of Adoration and the new Holy Trinity Church. ■ Concelebrated mass at the Chapel of Apparitions with participation in the ceremonies, including the International Procession of Our Lady of Fatima. ■ Mass and Adieu to Our Lady with the waving of white handkerchiefs (a tradition at the closing of the Feast day ceremonies). ■ Walk the Stations of the Cross leading to the small village of Aljustrel for a visit to the homes of the three children. This pilgrimage is also available for groups of 20+ on any date to suit your requirements, please contact us for details. FRANCE Lourdes PORTUGAL Dates & Prices 4 night pilgrimages 11th – 15th June 11th – 15th September Tour code: F416 Price: Hotel Catolica: £499 Single room supplement: £85 Price: Hotel Regina: £499 Single room supplement: £60 Price: Hotel Steyler: £550 Single room supplement: £85 Travel insurance: £27 per person 6 night pilgrimages 11th – 17th May 11th – 17th October Tour code: F616 Price: Hotel Catolica: £620 Single room supplement: £125 Price: Hotel Regina: £620 Single room supplement: £90 Price: Hotel Steyler: £654 Single room supplement: £125 Travel insurance: £30 per person There will be time for personal devotions throughout the pilgrimage. Fatima SPAIN Barcelona ITALY Rome Our hotels in Fatima The Catolica Centrally positioned in the heart of Fátima, Católica Hotel is only a 3-minute walk from the famous Shrine of Our Lady of Fátima. It has a restaurant serving traditional Portuguese cuisine. All rooms are neatly decorated and furnished in modern style. Each has an en suite bathroom with hairdryer. For added comfort, rooms are equipped with air conditioning and satellite TV. The Regina This is a comfortable, family-run 3-star hotel which has been used by us with great success over a number of years. The hotel is situated on a road adjoining the Sanctuary and within easy walking distance of it. All bedrooms are en-suite with TV, hair drier and air conditioning. The lounge bar has an open fire, for the cooler months, and the restaurant serves traditional Portuguese cuisine and a buffet breakfast. Internet access is available. The Hotel Steyler Fatima A newly refurbished hotel near the centre of town. The bedrooms are comfortable and all have private facilities. The dining room & public spaces are air-conditioned, good food with local wines included. This hotel has its own Chapel available to guests. Fatima, Santiago de Compostela & Lourdes We travel to Lisbon by air and spend our first 3 nights’ accommodation in Fatima, following our traditional pilgrimage programme for the feast days. We leave Fatima and our pilgrimage continues by luxury coach to Santiago, the burial place of St. James and the final destination of thousands of pilgrims walking the Path of St. James. Its old town and historic centre is set around the Cathedral and is designated a UNESCO world heritage site. We will stay here for 2 nights before leaving for Burgos. We will stop en-route to Lourdes in the beautiful city of Burgos. Before we depart for Lourdes, we will celebrate mass in Burgos. Our last 2 nights will be spent in Lourdes following the traditional pilgrimage programme, at the end of this, we will fly back to London. This pilgrimage is also available for groups of 20+ on any date to suit your requirements, please contact us for details. Dates & Prices 11th - 19th August Tour code: FSL16 Price: £779 per person Single room supplement: £160 for the duration Travel insurance £35 per person *Tour route subject to change dependant on flights, departure airport and return airport may differ. Hints & Tips ■ Transfer times from Porto and Lisbon to Fatima are approximately 2hr30 & 1h45. Our hotels are a 5 minute walk from the Sanctuary. On the 12th of each month there is a huge Evening Procession and Rosary. ■ Wheelchairs can get priority access but need to be booked whilst in Fatima, it can take two hours or more to arrange. Main routes in Fatima are good but some side streets are quite uneven and not ideal for wheelchairs. Nevertheless a limited number of wheelchairs are available. ■ The hotels we use offer Wifi. ■ Flight time from London APPROX 2hrs 30mins. St James Cathedral, Santiago ■ Weather May - October is warm but take an umbrella! The three visionaries www.tangney-tours.com 19 The Pantheon St Peters Square Italy Come to Rome for the Jubilee Year of Mercy A message from Pope Francis Independent Rome – All year round ’I have decided to announce an Extraordinary Jubilee which has at its centre the mercy of God. It will be a Holy Year of Mercy. We want to live in the light of the word of the Lord: “Be merciful, even as your Father is merciful” (cf. Lk 6:36). And this especially applies to confessors! So much mercy! Tangney Tours is pleased to offer tours to Rome planned for individuals or small groups of friends who wish to enjoy a pilgrimage to Rome with a spirit of independence. This Holy Year will commence on the next Solemnity of the Immaculate Conception and will conclude on Sunday, 20 November 2016, the Solemnity of Our Lord Jesus Christ, King of the Universe and living face of the Father’s mercy.’ ■ Airport Transfers 20 Freephone 0800 917 3572 Basilica of St. Francis of Assisi Our 3, 4 & 7 night pilgrimages include: Bed & Breakfast accommodation in Rome (based on minimum of 2 passengers, or a surcharge may apply) ■ Welcome meeting with our Rome representative ■ Tickets for the Wednesday Audience with the Holy Father (subject to his schedule) ■ Pilgrimages are available by direct flight to Rome from most major UK airports. You also have the possibility to book extra excursions with our representatives in Rome. Contact the office for prices. Pope Francis Rome Pilgrimages 2016 An organised pilgrimage for individuals to Rome. Travel with Tangney Tours to Rome and follow both a spiritual and cultural programme. Staying a stones throw from the Vatican, we will visit St Peters Square and other historic and religious sites. Also included are tickets for the Papal Audience on the Wednesday morning. This pilgrimage is on a bed and breakfast basis and gives pilgrims the chance to explore the local area at their leisure. You will also have the opportunity to book extra excursions with our representative in Rome. Dates & Prices 7th - 11th March Tour code: RIM16 Price: £359 Bed and Breakfast (plus the cost of the flights) Single room supplement: £90 for the duration Travel insurance: £27 per person 20th - 24th June Tour code: RIJ16 Price: £369 ed and Breakfast (plus the cost of the flights) Single room supplement: £90 for the duration Travel insurance: £27 per person Single rooms are limited Fact file FRANCE SPAIN Barcelona ITALY Rome Our hotels in Rome Hotel Domus Carmelitana HHH This hotel is located right behind Castel Sant’Angelo, close to St. Peter’s and the Vatican Museums and is well connected to the main attractions of Rome. This hotel offers American breakfast and evening meal in house. They have a panoramic terrace with 360° views and a meeting room for private masses. They also have a traditional bar and wifi throughout. Hotel Santa Anna HHHH Rome, San Giovanni and Assisi 10th to the 17th of October (7 nights) Depart from London to Rome airport and transfer to the city for 3 nights accommodation. In Rome, we will join in with walking tours and visits to historic and religious sites, with tickets included for the Papal Audience. We will then transfer to San Giovanni for the 2 nights of our pilgrimage, stopping en route. In San Giovanni we will visit the shrine of Padre Pio. We then transfer to Assisi (a UNESCO World Heritage Site) with a stop en route at Lanciano. This tour also includes a full spiritual programme. Upper Basilica, San Giovanni Located in the shadow of St. Peter’s Basilica this small hotel is ideal for exploring the nearby Vatican and other monuments. All rooms are air-conditioned. Buffet breakfast served. Relax in the courtyard after a days sightseeing. Hotel Alimandi HHHH Dates & Prices 10th - 17th October Tour code: SGRA16 Price: £649 half board (The cost does not include flights, they are priced separately) Single room supplement: £165 for the duration (limited single rooms available) Travel insurance: £30 per person Situated virtually opposite the Sistine Chapel and Vatican Museum. Lift to all floors and all rooms have bath/shower & WC. The hotel is run by the family Alimandi, has a large roof terrace with wonderful views over Rome. Unusually for Rome, a generous buffet breakfast is served. Hotel Olympic HHHH The Grand Hotel Olympic is a 4-star property conveniently located near St. Peter’s Square and St. Peter’s Basilica. The rooms are spacious and offer services such as air-conditioning, minibar, hair-dryer and direct-dial telephone. There is free wifi throughout the hotel including bedrooms. Hotel della Conciliazione HHHH Renovated for 2015, situated in the Borgo Pio close to St. Peter’s Basilica yet within easy walking distance of Piazza Navona and the Pantheon. All rooms have bath or shower and satellite TV. A continental breakfast is served. St Peters Square www.tangney-tours.com 21 Fact file IRELAND LITHUANIA Knock POLAND CROATIA MALTA Cyprus JORDAN Prices & Details Malta Medjugorje Other Group Destinations Medjugorje The main message of Medjugorje is peace. Since 24 June, 1981 Mary is said to have been appearing to several villagers and it is believed that she still visits them today. Medjugorje is situated approximately 15 miles South-West of Mostar and close to the Croatian border. We will visit Apparition hill, the site of the first apparition. St. James parish Church, consecrated in 1969, is the focus of worship and prayer for both the local parish and visiting pilgrims. A marble statue of the Queen of Peace is erected outside the church as a reminder of the message of Medjugorje. Cross Mountain: A 520 meter-high hill above Medjugorje. Our pilgrimage will start in Izmir, and we will stay here for 3 nights. During this part of our pilgrimage we will be visiting Ephesus, Thyatira, Laodicea, these are some of the Seven Churches which St. Paul visited in his missionary journeys. We will also explore Acropolises, Amphitheatre’s, bath houses and the Basilica of St. John. We will also take the opportunity to visit the house Dates & Prices 6th – 10th June Tour code: MEDJ16 Price: £265 half board (The cost does not include flights, they are priced separately) Single room supplement: £50 for the trip Travel insurance: £28 per person of the Virgin Mary. We will spend one night in Pamukkale visiting Sardis, the Temple of Artemis and Royal Road and visit Philadelphia, referred to as the New Jerusalem. We then transfer back to Izmir for our final night before travelling home. Dates & Prices 26th – 30th September Tour code: TUKS16 Price: £680 half board (includes flights) Single room supplement: £90 for the trip Travel insurance: £28 per person This pilgrimage is available any time of year for groups of 20 or more. 22 Freephone 0800 917 3572 Malta On March 15, 1934, the local parishioners constructed a concrete cross 8.56m high, built in remembrance of the 1900 years since the death of Jesus. Relics received from Rome are embedded in the cross bar. Turkey - in the footsteps of Saint Paul New for 2016, we are offering this wonderful opportunity to visit Turkey and walk in the footsteps of Saint Paul. Saint Paul travelled the Mediterranean world by foot and by sea on a mission to establish Christianity as the true religion. For 8 days staying in 3 or 4 star hotels flying from most UK airports. Depending on the time of year, prices will be from around £600 and including excursions and visits up to £800. Please call us for your quotation. Poland A superb all year round destination, warm summers and snowy winters. Flights are from various UK airports including London, Belfast and Scotland. Krakow is our key destination and our hotels centrally situated, only a short walk from the fantastic main square. Prices will vary depending on the final itinerary. You can be sure that whatever you choose, you will have a great pilgrimage for a very reasonable cost. Krakow Knock Knock is a small town situated in Co. Mayo, to the West of Ireland. Our Lady and St Joseph appeared here to poor locals in August 1879. More than one and a half million pilgrims come to Knock every year. Nearby places to visit include Croagh Patrick, visible from Knock on a clear day rising to 2,500 feet above sea level, a place of pilgrimage for 5,000 years. St Patrick fasted on the peak for 40 days and 40 nights in 441 AD. At the base of Croagh Patrick is a beautiful memorial to those who left Ireland in “Coffin ships” for America during the years of famine. It is possible to fly to Knock airport or combine with this a tour including Dublin, about 150 miles away by road. Poland Poland is the much loved homeland of the late Pope John Paul II. Krakow, where we are based for the duration of our pilgrimage is the ancient capital of Poland known for its beauty, historical monuments and role in the life of John Paul II. Famous landmarks include the Wawel Cathedral, St. Mary’s Basilica and the largest medieval square in Europe. A superb all year round destination, warm summers and snowy winters. Flights are from various UK airports including London, Belfast and Scotland. Krakow is our key destination and our hotels centrally situated, only a short walk from the fantastic main square. Prices will vary depending on the final itinerary. You can be sure that whatever you choose, you will have a great pilgrimage for a very reasonable cost. Czestochowa; where the shrine of Jasna Gora contains the Byzantine icon of the Black Madonna. Lagiewniki; located here is the convent of the Congregation of the Sisters of the Virgin of Mercy. St Faustina lived here when Jesus appeared to her revealing the message of Divine Mercy. The New Basilica was consecrated by John Paul II in 2002. Wadowice; the birthplace of His Holiness John Paul II, 30 miles from Kraków. Visit the home of Pope John Paul II and the nearby church where he was baptized and confirmed. Fact file Wieliczka; the oldest Salt Mines in Europe are a UNESCO world heritage site. The mine’s beautiful chambers with works of art, chapels, altars and statues sculpted from the salt by many generations of Polish miners are well worth a visit. IRELAND Auschwitz; the former Nazi concentration camps situated 40 miles from Krakow where over a million people perished between 1940 & 1945. Visit the remains of the camps and museum. Knock CROATIA BOSNIA AND HERZEGOVINA Cyprus JORDAN Malta Visit Valetta, the capital of Malta and spend a few days here, the sea around the island is always warm and the people are always friendly. With a wonderful and fascinating history, more than 360 churches grace the islands, or one church for every 1,000 residents, it is a magical place to visit. For 8 days staying in 3 or 4 star hotels flying from most UK airports. Depending on the time of year, prices will be from around £600 and including excursions and visits. Please call us for your quotation. Group Pilgrimages All pilgrimages within our brochure are available for group and parish pilgrimages, however if you would like a tailored itinerary for your group our team of experts would be happy to liaise with you to plan your pilgrimage. Tangney Tours are proud to offer the following services: ■ Competitive and realistic price to encompass all your requirements ■ Full itinerary and planning service, inclusive of full Spiritual programme Jordan ■ Personalised The area of the Holy Land on the eastern side of the river Jordan. The country is steeped in spiritual and historical heritage. In the land of Jordan it is said God frequently appeared and encountered humankind in the form of a whirlwind, a cloud of light or dust, an angel or a voice speaking with the prophets. Today pilgrims travel to Jordan to visit the religious and historical sights and to once again bring the bible alive. booking forms & promotional material ■ Full administrative support and flexible payment options ■ Tangney Tours courier and our 24 hour support during your pilgrimage If you are interested in organising a pilgrimage to any destination please contact us on 0800 917 3572 to discuss your proposed ideas. We can often add a few days to one of our Holy Land Pilgrimages for those who wish to visit such places as Petra, Madaba and much more catching a direct flight from Amman back to London. Cyprus An amazing island with contrasts of beautiful beaches and stunning mountains, the birth place of Aphrodite and final resting place of Lazarus, it is a wonderful place to visit. Cyprus is the land of St Paul and Barnabas who first travelled there in their quest to promote the word of God to the Gentiles. Let us organise an unforgettable trip for you group to Cyprus so you can both enjoy and appreciate its splendours. Petra, Jordan For groups of over 20, individuals may (if available) join existing groups. Krakow www.tangney-tours.com 23 Rome General Information Below is some general information for you to consider, but please read our booking conditions carefully – they are important Charter Flights Our charter flights are direct to Lourdes airport flying with Titan Airways (other airlines maybe used). Approximate flying time from London Stansted is 90 minutes. Our staff at London Stansted assist you in departing to Lourdes where you will be received by our local tour representatives. Transport is provided to the town, just a few minutes away. Standard published fare for flight only is £125 per person each way, plus £30 taxes and fees, £155 total price each way. This includes 23kgs baggage allowance, friendly check in service on board snack, transfers to the centre of Lourdes and a friendly voice at the end of the phone. Scheduled Flights Baggage Allowance On our charter flights the baggage allowance is normally 23kgs. Scheduled flights can vary, please check your tickets and itinerary for final information. Special Requirements We welcome all Pilgrims. To ensure the support you require is available please include full details of disabilities and clearly explain any special help, assistance or room requirements that may be needed. It is imperative that we are told of all requirements. We cannot accept wheelchair passengers or passengers requiring assistance without an able bodied helper and without being advised at the time of booking. Wheelchairs not pre-advised may be refused. If you are planning on bringing an electric mobility aide please ask Tangney Tours for advice. Special Diets These operate from various UK airports for all our pilgrimage destinations. We can book these flights for you and arrange a transfer to join our pilgrimages. Where Tangney Tours use these operators we will always advise pilgrims regarding facilities offered. Not all airlines use walkways to the aircraft and some offer only a restricted service to passengers of reduced mobility. In flight catering may vary depending on the airline and will be advised at the time of ticketing. We are able to request special diets from hotels if advised in advance. European hotels are not renowned for offering good vegetarian selections. Special medical diets will not be guaranteed unless pre-booked. Some of our destinations are less used to catering for certain requirements than others. For gluten free diets we recommend you provide your own bread where possible. Air Bridges For Lourdes we are pleased to be able to welcome guide/assistance dogs and where possible will carry such dogs in the cabin of the aircraft. One month’s notice is usually required, please contact us for further details. Stansted and Lourdes airports provide air bridges for passengers on our charter flights. There are no stairs and all access to the terminals and aircraft have ramps for wheelchair users. We cannot confirm air bridges on scheduled flights operating from and to other airports and other pilgrimage destinations. 24 Freephone 0800 917 3572 Guide Dogs & Assistance Dogs passengers to share with the same sex and, as far as possible, age group. If we are unable to do this we will accommodate you in a single room and reserve the right to make an additional charge of up to the quoted single room supplement. A single room supplement is for a single room and not necessarily single occupancy of a twin or double room. Single rooms are of limited availability. Travel Documentation All your travel documents will be sent approximately 2 weeks before your departure and include badge and luggage labels. Child Discounts We are able to offer certain discounts to younger pilgrims. Please contact our team to confirm the discounts available at the time of booking. Travel Insurance Travel insurance is compulsory. We have arranged an excellent policy for all our pilgrims with Global Travel Insurance Services Ltd. A summary of cover offered can be seen on page 25. If you have your own insurance we will need to see proof of that policy prior to departure. For price information, please contact the office. European Health Insurance Card (EHIC) In the event that you become hospitalised in EU countries the EHIC may cover part of the cost and may reduce the health section of the insurance policy excess to nil. This is not travel insurance. Hotels & Accommodation Passports and Visa Accommodation is usually based on shared rooms. For large groups we will arrange for Please see our terms and conditions or contact us for further information. Travel Insurance Tangney Tours Ltd are an Appointed Representative of Global Travel Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority. This insurance is underwritten by URV, Branch Office of Union Reiseversicherung AG for the United Kingdom. Union Reiseversicherung AG are authorised in Germany by BaFin and regulated in the United Kingdom by the Financial Conduct Authority and are members of the Financial Services Compensation Scheme. Administered in the United Kingdom and Ireland by Travel Insurance Facilities plc who are regulated by the Financial Conduct Authority. This insurance has been specifically designed so that it covers all of the holidays that we feature, protecting you in full if you have to cancel and providing you with the very best and most effective protection if you are unfortunate enough to require medical attention whilst away from home. Don’t take unnecessary risks by insuring your travel anywhere else as we cannot accept any responsibility or provide assistance if problems arise as a result of inadequate cover. We are confident that this policy is best for you. A full policy wording will be sent to you with your confirmation of booking. Full details are also available upon request. No cover is provided for loss or theft of unattended property, valuables or money or for loss or theft not reported to the Police within 24 hours of discovery. Passport Expenses up to £200: If you lose your passport or it is stolen whilst abroad you are covered for additional travel and accommodation costs incurred in obtaining a replacement. b.A limit of £5,000 shall apply in respect of any Repatriation Expenses. Delayed Departure up to £60: If your outward or return trip is delayed for more than 8 hours at the final departure point to/from UK due to adverse weather conditions, mechanical breakdown or industrial action, you are entitled to £20 for the first 8 hours and £10 for each further 12 hours delay up to a maximum of £60. d.The Cancellation & Curtailment section is inoperative. Personal Liability up to £2,000,000: Covers your legal liability for injury or damage to other people or their property, including legal expenses (subject to the laws of England and Wales). Policy Excesses Cancellation or Curtailment: The first £50 of each and every claim per Insured Person claimed for under this Section is excluded, increased to £100 where You are aged 66 to 75 years and to £150 where You are aged 76 and over. This insurance is only available to persons who are permanently resident and domiciled in the UK and is valid for travel between 01/01/2016 and 30/12/2016 Medical and Other Expenses: The first £50 of each and every claim per Insured Person claimed for under this Section is excluded. Insurance Product Suitability Where You are aged 66 to 75 years the first £100 of each and every claim per Insured Person claimed for under this Section is excluded. This insurance is suitable for persons whose Demands and Needs are those of a traveller whose Individual round trip starts and finishes in the UK and is of no more than 45 days duration. As this description contains the Key Features of the cover provided it constitutes provision of a statement of demands and needs. If you would like more information or are unsure of any details contained herein, you should ask Global Travel Insurance Services Ltd for further advice. Summary of Cover Main policy limits only, please see the policy document for other limits that may apply Cancellation or Curtailment up to £3,000: If you have to cancel or cut short your trip due to illness, injury, redundancy, jury service, the police requiring you to remain at or return to your home due to serious damage to your home, you are covered against loss of travel and accommodation costs. Personal Accident up to £15,000: A cash sum for accidental injury resulting in death, loss of sight, loss of limb or permanent total disablement. Medical & Other Expenses up to £5,000,000: Including 24 HOUR MEDICAL EMERGENCY SERVICE (a) The cost of hospital and other emergency medical expenses incurred abroad, including additional accommodation and repatriation expenses. Limit £250 for emergency dental treatment and £5,000 burial/cremation/transfer of remains. Limit £2,500 for transfer of remains to your home if you die in the UK. b. Hospital Benefit up to £300: An additional benefit of £15 per day for each day you spend in hospital abroad as an in-patient. Personal Luggage, Money & Valuables up to £2,000: Covers accidental loss, theft or damage to your personal luggage subject to a limit of £200 for any one article, pair or set and an overall limit of £200 for valuables such as cameras. Jewellery, furs, etc. Luggage and valuables limited to £1500. Delayed luggage, up to £75. Money, travel tickets and travellers cheques are covered up to £500 against accidental loss or theft (cash limit £250). confirmation of a prognosis greater than 28 days on the intended date of return to the UK. Where You are aged 76 years and over the first £200 of each and every claim per Insured Person claimed for under this Section is excluded. No excess will apply if you use an EHIC to pay for medical expenses. Other Sections: An excess of £50 applies to each and every claim each insured person under the Personal Luggage Money & Valuables and Delayed Departure (b) sections, and £250 under the Personal Liability section. Special Conditions c.The Hospital Benefit section of the policy is inoperative. e.The Policy Excess applying to the Medical and Other Expenses sections is increased to £1,500 reduced to £500 where an EHIC is utilised. Emergency Assistance There is a 24-hour emergency assistance service included in the policy so that any insured person may seek assistance in medical emergencies whilst on holiday. Full details are contained in the policy document. Main Health Exclusions We will not pay for claims arising directly or indirectly from the following circumstances existing on the date of applying for this insurance: a.From any terminal illness suffered by You (or any person upon whose health the Trip depends). See Special Provision for Sick Pilgrims above b.From any reoccurrence of any psychiatric disorder, anxiety state and/or depression suffered by You (or any person upon whose health the Trip depends) c.Where You are travelling against the advice of a Medical Practitioner. Insurance Product Disclosure Cancellation Rights: The Insurer provides a Money Back Guarantee enabling you to cancel the insurance within 14 days of issue should the policy not meet your requirements. No refund of premium is provided for cancellations after this time. Claims: Claims are handled by Travel Claims Facilities who act on behalf of the Insurers and not the customer in relation to any claim. The telephone number is: 01732 853 361. There is no requirement for You to disclose any pre existing health conditions. In place of a “health screening system” We have introduced for all Insured Persons the following conditions. You must also refer to the Exclusions in Sections 1, 2 and 3. General Queries: If you have any query regarding the cover provided you must contact Global Travel Insurance on 01903 235042 for advice. 1.No Trip is booked or undertaken against medical advice or for the purpose of obtaining medical treatment. Complaints: If you wish to register a complaint about our service please contact us in writing at the above address. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 2. If Your health changes after the date of issue of Your policy You must contact Us to make sure that Your cover is not affected.. 3.If You have a medical condition, You must obtain at least verbal confirmation from Your usual General Medical Practitioner that there is no reason why You should not travel. 4.If You suffer from a terminal illness or any psychiatric illness, special provision is made to provide limited cover as follows if You are travelling to Lourdes. a.Under Section 3 Medical & Other Expenses, cover will be provided to You subject to You Applicable Law: The law applicable to this insurance contract is English Law. Financial Security: These insurance arrangements are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations although this depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered up to 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS . i.Having obtained and supplied to Us Your EHIC details prior to departure. ii.Having obtained and supplied to Us prior to departure written confirmation of fitness to undertake the intended journey having due consideration for Your state of health, means of transportation and duration of journey from Your regular registered Medical Practitioner. iii.For Terminal Illness, having obtained prior to departure and supplied to Us written www.tangney-tours.com 25 Terms and Conditions 2016 YOUR CONTRACT IS WITH TANGNEY TOURS LTD. The booking conditions, information and terms in this literature form the basis of our contract with you, the consumer. In these booking conditions, “you” and “your” means all persons named on the booking, or any of them, as applicable (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Tangney Tours Ltd. “Party leader” means the person who makes the booking. OUR TOUR PRICES We offer our tours at realistic prices, which include all the facilities necessary for you to complete your journey in comfort and without the need to pay extra costs (except where stated). The choice of hotel accommodation is crucial to the enjoyment of any tour. Our choice of hotels is based on years of experience and a commitment to fulfil our responsibility to our clients in this vital aspect of a tour. The published prices are fully inclusive of transportation (except where shown otherwise), known taxes at the time of booking, guiding and other items confirmed at the time of booking and are priced on a realistic exchange rate at the time of going to press. We invite you to consult us about any aspect of our tour programme and to compare our offer with those of other operators. TO MAKE A BOOKING To make a booking we require a deposit (as per the details listed on the booking form). To this add your insurance premium (where insurance is required) and return with completed booking form. CONFIRMATION Our confirmation of a booking is the invoice sent to the party leader or your travel agent showing what is booked on your behalf. Please check your confirmation invoice, ticket and anything else you receive in relation to your booking as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 14 days of it being sent to the party leader or your travel agent. We will endeavour to rectify any inaccuracies not notified to us outside this time limit but you will be required to meet any costs involved in doing so. PAYMENT Once you have received your confirmation of booking, the balance of payment due must be sent to us two months prior to departure. If a booking is made within two months of departure, full payment must be made on receipt by the party leader of the confirmation invoice. This date is shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown under “Cancellation By You” below depending on the date we reasonably treat your booking as cancelled. The party leader (who must be at least 18) is responsible for all those named on the booking and for making all payments due to us. All correspondence will be sent to the party leader at the address on the booking form or to your travel agent. Payment by card can attract charges, these will be confirmed at the point of booking or payment. YOUR CONTRACT A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader or your travel agent. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) arising between us which cannot be settled directly or through the AITO dispute settlement service (see below) must be dealt with by the Courts of England and Wales only unless you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any 26 Freephone 0800 917 3572 reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you have any medical condition or disability which may affect your tour or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your tour develops after your booking has been confirmed. INSURANCE We consider adequate travel insurance to be essential. Details of the policy we offer are shown in our brochure. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. FINANCIAL SECURITY We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 1220). When you buy an ATOL protected air inclusive holiday or flights* from us you will receive a confirmation invoice from us or via our authorised agent confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. *The air inclusive holidays and flights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight(s) we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk For overland tours, we are bonded members of AITO, the Association of Independent Tour Operators, an organisation committed to uphold standards of quality. Our bonding arrangement with AITO means your money will be refunded or you will be brought back to the UK if already abroad in the unlikely event of our being unable to provide your tour due to our insolvency. FINANCIAL SAFEGUARD Any money paid to an authorised travel agent in respect of a tour with Tangney Tours is at all times held on our behalf until paid to us. HEALTH There are no compulsory vaccinations necessary to visit the countries we feature in our brochure. Advice on vaccinations and medication is contained in a booklet “Health advice for travellers” published by the Department of Health. This can be obtained from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices. For holidays in the EU / EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from the Department of Health (see above booklet and the website www.dh.gov.uk). Health recommendations may change and you must check the up to date position in good time before departure. If you are undergoing medical treatment you must obtain written permission to travel from your doctor. Any certificates you may have should be taken with you along with your medication and should be carried in your hand luggage. PASSPORTS AND VISAS British citizens require a British passport but and visas where indicated. Requirements may change and you must check the up to date position in good time before departure. A full British passport presently takes approximately 2 to 6 weeks to obtain. If you are 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your tour. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. FOREIGN OFFICE ADVICE The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/ knowbeforeyougo which you are recommended to consult before booking and in good time before departure. CHANGES TO PROGRAMME We reserve the right to make changes to the tour programmes and conditions in our brochure before we enter into our contract with you. Any significant change made to a tour programme itinerary, or conditions, will be advised to you at the time of booking or as soon as practically possible after we become aware of any change. Most changes are minor. Occasionally, we have to make a “significant change”. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower standard (taking account of the local star rating and our price categories) for the whole or a major part of the time you are away, a change of outward departure time of 12 or more hours, a change of UK departure point to one which is significantly more inconvenient for you (except as between London airports Heathrow, Gatwick, Stansted and Luton) and a significant change of itinerary missing out one or more major destination substantially or altogether. We undertake not to cancel your tour once you have received your confirmation invoice from us unless (1) the minimum number of persons enrolled on a tour by 28 days before departure is not sufficient for us to operate it or (2) we have to do so as a result of force majeure (see below). If we have to make a significant change or cancel, we will tell you or your travel agent as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:(a)(for significant changes) accepting the changed arrangements; or (b)purchasing an alternative tour from us, of a similar standard to that originally booked if available. You must pay the applicable price of the alternative tour. This will mean your paying more if it is more expensive or receiving a refund of the difference if it is less expensive; or (c)cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is not a significant one. A change of flight time of less than 12 hours, airline (except as specified under “Flights”), London airport to another London airport, type of aircraft (if advised), destination airport or accommodation to that of a similar category as defined by the local star rating or our price categories will all be treated as minor changes. If we have to make a significant change or cancel, we will, if appropriate, pay you reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you or your travel agent subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one / not significant. If after departure we cannot operate the tour largely as advertised we will offer alternative arrangements for you to complete your stay at the destination and where appropriate a refund for any difference in the services supplied and those contracted for. If this is not possible or for good reason you do not accept the alternative you will be informed at the earliest opportunity and we will arrange for equivalent transport back to the departure point of your tour in the United Kingdom. FORCE MAJEURE Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. TRAVEL DELAYS The airlines, both scheduled and charter, coach companies, trains and ferries we contract for our clients are all of good repute. However in the unlikely event of a delay, howsoever caused, we cannot be held liable for any costs incurred or inconvenience suffered. We will always do our best to assist with passenger comfort if a delay occurs. We do not own any aircraft, coaches, ferries or trains. Any airline concerned may provide refreshments depending on the length of the delay. FLIGHTS In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of airlines who are subject to an operating ban within the EU. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/ flywell_en.htm. In addition, we are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of “Changes To Programme” above will apply. The flight timings shown in our brochure, on our website and/ or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure.You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. CONDITIONS OF SUPPLIERS The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liabilities to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions and the applicable conventions are available on request from ourselves or from the supplier concerned. COMPLAINTS If you have a complaint about any of the services provided to you, you must immediately inform our local representative and we will take prompt action to rectify matters. If you feel a dispute is not satisfactorily resolved, you must give details in writing to our local representative and the supplier concerned at the time and write to us giving full details of your complaint within 28 days of the return date of the tour. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If we cannot reach an amicable resolution, AITO offers an independent low cost dispute settlement scheme. Details available from us or AITO on request. CANCELLATION BY YOU A cancellation by you will take effect on the date we receive this in writing. Cancellation of the whole booking requires notification by the party leader. We will apply the following scale of cancellation charges based on the period before departure notice in writing is received and where applicable, is expressed as a percentage of the total tour cost excluding any insurance premiums and amendment charges which are non refundable in the event of cancellation. Period Charge Up to 56 days 55 - 29 days Deposit 50% 28 - 15 days 80% 14 days or less 100% Outline details of insurance cover arranged by Tangney Tours which includes cancellation cover are shown in our brochure and on our website. SPECIAL NOTICE We reserve the right to ask any passenger who behaves inappropriately to leave any of our tours. We cannot guarantee in these circumstances to organise the passenger’s return to their joining point. We reserve the right to pass on to the passenger any costs incurred by Tangney Tours should inappropriate behaviour result in such costs. CHANGE OF DATE OR PERSON You may transfer your reservation to another tour provided this is done no later than 42 days prior to your departure, subject to payment of the price of the applicable tour. You may transfer your reservation to another person provided this is done at the time you inform us of your decision not to travel, the substitute person complies with the conditions applicable to the booking and the transfer request is made no later than 10 days before departure. An administration fee, not exceeding £50, may be made by Tangney Tours plus any airline or other supplier charges. All other changes are subject to availability and may require payment of an administration charge and the relevant supplier’s charges, where applicable. REVISION OF TOUR PRICE AND CURRENCY Our published prices are based on contracted air fares, hotel and transportation costs, existing airport taxes and current VAT rates in the countries concerned. All costs and charges are shown in our Booking Leaflet. Currency costs are recorded on the 1st October 2015 and based on the following €1.30 = £1.00, $1.50 = £1.00. PRICE PROTECTION We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your tour. Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your tour (excluding insurance premiums and any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your tour (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any insurance premiums and amendment charges) or alternatively purchase another holiday from us as referred to in “Changes To Programme”. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another tour where applicable. If you fail to do so, we are entitled to assume you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your tour as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We promise not to levy a surcharge within 30 days of departure. No refund will be payable during this period either. Passengers booking travel only do not have the protection of this price protection and must pay the full amount of any increase. Note: All information published in our literature is published in good faith and believed to be correct at the time of publication. No liability can be accepted for any errors or omissions. All prices to be confirmed by Tangney Tours on booking. OUR LIABILITY TO YOU (1) We promise to make sure that the tour arrangements we have agreed to make, perform or provide as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or ‘force majeure’ as defined above (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us in our brochure or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. (4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the tour in question. (5) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a lower limitation applies to your claim under this paragraph (5) or paragraph (6) below. You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under paragraph (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour. (6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/ or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and COTIF, the Convention on International Travel by Rail). Please note; where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses or losses which relate to a business (including self employed loss of earnings). www.tangney-tours.com 27 Tangney Tours the pilgrims choice Pilgrimages since 1974 Tangney Tours Pilgrim House, Station Court, Borough Green, Kent, TN15 8AF, UK t: +44 (0)1732 886666 f: +44 (0)1732 886885 e: [email protected] wilddogdesign.co.uk www.tangney-tours.com 5126 5126 ABTA No.Y5280 Tangney Tours Limited - Registered in England and Wales - Company No. 03585640 Back Cover image: Jerusalem Cross